support

[ocean thistle]

!appeal you too

[glass olive]

Hey, @lone flare

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[odd briar]

can you call Berch? i need to connect server more fastly

[ocean thistle]

I cannot

[odd briar]

ok

[sour forge]

done 😄

[cursive belfry]

unban me

unban me

I got ban for nothing good serv

[odd briar]

сразу узнаю русского XD

[gleaming gate]

all people banned injust

i dont know is this

[odd briar]

@thorny dune

[ocean thistle]

Please refer to our rules regarding playing with cheaters.

!rules

[glass olive]

Please see all rules for our servers at https://rustoria.co/rules

[cold mantle]

can i get help with my network for the eu low pop server

cuz it wont connect

i dont have the problem for other rustoria servers

[ocean thistle]

#network-support-old please create a ticket here and fill in the necessary information. In the mean time, I highly recommend using a VPN if you're not using one. If you are using one, then please turn it off or select another location.

[cold mantle]

i made a ticket yesterday but no reaction on it

[ocean thistle]

I do apologize for the wait but the network team is very small. You will receive a response once they are available, but I do highly recommend trying the solution above to see if it's helpful to you at all

[cold mantle]

i tried a vpn. didnt work

[ocean thistle]

Then you will need to wait for a response from our network team. It's unfortunately not my area of expertise :( Thanks for your patience

[analog light]

Appeal #7a7c1b any update?

[odd briar]

@thorny dune

[storm nacelle]

!report

[glass olive]

Hey, @storm nacelle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cold mantle]

do you perhaps have an indictation for when i get help from a network admin??

[storm nacelle]

<@&274971100184576010> please check sea main rustoria U22 shop 3 people cheating

Thank you!

[hollow cosmos]

Please don't ping admins, you should create a report for this on the website instead

[storm nacelle]

i already create ticket but still no action taken

[hollow cosmos]

You just have to have a little patience as tickets are answered in order of when they are received 🙂

[gleaming gate]

Good morning, I was banned for 7 days for association, but none of my teammates were banned, only me. I can't create a ticket.

[ocean thistle]

You've created your ticket 4 minutes ago. Thanks for your patience while we get to tickets in the order they are received

@storm nacelle

[storm nacelle]

thank you!

[ocean thistle]

You received a response to your appeal 1 minute after its creation.

The cheater is https://steamcommunity.com/profiles/76561199278374592

[river hazel]

Hi! I sent a ticket, but still no action..

[ocean thistle]

Ticket for reports?

If so, please give us time to investigate tickets and we do investigate them in the order they are created

It's possible there are tickets ahead of you

However, rest assured we will get to your ticket as soon as possible.

[mystic portal]

lol\

[gleaming gate]

Tnks for your suporte fast, But I don't even know who this player is. That's what I don't understand.

[mystic portal]

I was banned for no reason.

How can I appeal?

[dense tiger]

how do i report someone

[ocean thistle]

I would ask your teammates

[ocean thistle]

!appeal

[glass olive]

Hey, @mystic portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gleaming gate]

https://rustoria.co/support/appeal

[ocean thistle]

!ticket

[glass olive]

Hey, @dense tiger

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dense tiger]

thx

[analog light]

Appeal #7a7c1b any update?

[ocean thistle]

I can confirmed it's been forwarded to your banning admin to review. The usual response time is 1-3 business days

[steel glen]

me too

why i wiil banned.. i have 8 k hours

[ocean thistle]

I've resolved this for you. Please wait 15 minutes before connecting to our servers.

[analog light]

okii thank you so much

[steel glen]

ok, ty but what reason for ban..

[ocean thistle]

Some wires got crossed on the backend, it's nothing from your end

[steel glen]

👀

[ornate ivy]

Hello, I purchased a one-time VIP subscription, but it keeps renewing monthly.
Please cancel the automatic renewal and stop charging my card.
My email used for purchase : [ [e-mail] ]

[normal orbit]

!cancel

[glass olive]

Hey, @normal orbit

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[normal orbit]

see above to do this

[ornate ivy]

Thank you 🙏🏻

[chrome crystal]

Please respond to my application; they have been silent for 4 hours. Appeal #0eec27

[ocean bobcat]

почему на ваших серверах ебаных отсутствует 5 минутный перезаход

ало пидарасы я к вам оброщяюсь @normal orbit

[analog light]

hey it has been 4 hours is there any update?

[rigid wadi]

need help my ban period is finished but i cant connect please help ?

[runic briar]

Why does monuments on eu long not respawn and can u get fragments from arctic research base crates?

[static cove]

need talk whit a staff please

[austere quest]

If you have a question feel free to post it here! 🙂

[static cove]

I was banned today and I'd like to speak up for a hearing and explain.

[cyan ocean]

How to fix EAC: Authentication timed out?

[static cove]

no only in rustoria servers

[thorny dune]

You can do all of that here https://rustoria.co/support/appeals and it will be reviewed as soon as possible

[static cove]

thanks!

[strange nova]

appeal

[thorny dune]

Hey there, you can appeal on our website here https://rustoria.co/support/appeals

[runic briar]

maybe fix arcitc base

[mellow glen]

what guys u banned on sea long?

what was the names of them

[thorny dune]

Only remember the cheater, was something like JohnLee with some xX letters around it

[mellow glen]

okay thanks

[analog creek]

!appeal

[glass olive]

Hey, @analog creek

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[steel wren]

Вы долбаебы?

За то забанили?

Ебать в ахуе меня просто так откинули

Пздц конченный люди

Помойка а не сервер

[left spruce]

Is there a problem with EU Long ? i have frequent ping issues, only on that server...

[analog creek]

!ban

[oak bluff]

<@&274971100184576010>

[steel wren]

<@&274971100184576010> хуесос блять

За что забанили

Блять сука 4к часов и бан прилетает

Конченный люди и сервер а вот реально на читеров не смотрят

Долбаебы ебанные

Чтоб блять вы в аду сгорели все по очереди

МАМУ ВАшу ебал

[sour forge]

!ban

[analog creek]

i need help

[upper crow]

Ive been flagged as a high risk player and cant even contact the support team on the rustoria website, ive bought VIP and managed to connect last night and now i cant even play anymore

[cedar knoll]

Ive been banned and havent ever played the server, is other people experiencing something similar ?

[upper crow]

If this doesnt get sorted ill just do a chargeback, cant believe i paid for a server i cant even play ridiculous

[solid geode]

Hi, This admin handleing my appeal asked me to send my steam id 18 hours later after i sent it he hasent responded can can someone handle my appeal its only a high risk account ban and i just got pc rust 2 weeks i cant believe this is happening

[ruby sand]

Yea alot of ppl getting false ban? idk

[zenith raven]

Hello, How can i see when is next wipe in my server?

[misty scroll]

Make an appeal instead of spewing insults at people please

[misty scroll]

What do you need help with?

[terse forge]

Can u fix ping on eu long

Unplayable

[misty scroll]

If you have submitted an appeal then you simply need to wait for the reply

[solid geode]

Hi, This admin handleing my appeal asked me to send my steam id 18 hours later after i sent it he hasent responded can can someone handle my appeal its only a high risk account ban and i just got pc rust 2 weeks i cant believe this is happening

[terse forge]

Its been 5 hours with lags

[misty scroll]

You can submit an appeal here: https://rustoria.co/support

[terse forge]

Im paying money to play and support and its like this

[upper crow]

and cant even contact the support team on the rustoria website

[misty scroll]

You will need to wait for the admin to get back to you regarding your appeal

[solid geode]

its been almost 24 hours hong long cause im new to pc rust and this is crap

[misty scroll]

You can check all wipe-related info in #server-info for all our servers

[misty scroll]

We advertise 1-3 days for appeals

[misty scroll]

Are you able to elaborate?

[upper crow]

dms

[solid geode]

yeah but he already responded he just hasent came back to it

[misty scroll]

The appropriate people have been made aware of the issues, however at the moment it's out of our hands, unfortunately

[misty scroll]

You will receive a reply, just like you did the first time

[terse forge]

Big w for rust

[solid geode]

would you be able to msg the admin who banned me, one other admin did it but its been almost a day and nothing has happen

[rigid wadi]

i need help

any admins

[misty scroll]

We don't take appeals through Discord at all, you will simply need to wait for a reply

[misty scroll]

Send me your SteamID please

[rigid wadi]

sent

[misty scroll]

Your ban hasn't expired yet, it will expire at <t:1762626180:F> (<t:1762626180:R>)

[rigid wadi]

oh ok

ty

[verbal bough]

can you restart serv eu main?

[uncut quest]

Hello. I am getting very strong rubber banding since ~20 minutes. For the last 5 minutes, I walked from outpost to my base, all bases on the way including mine don't show in the world anymore, chat doesn't work. Can you please advise?

I'm on EU Main

[round canopy]

Can anyone confirm? Can’t use my base near mili any time it resets. I die to 500 rads while inside.

yes, we disabled the radiation below ground going to the above ground areas. IF the server is on 136491 this shouldnt be happening, if its on 136402 then the server owners need to restart the server

[uncut quest]

day and night also keep jumping around at random

please help 🙁

please 🙁 I walked back to outpost but everybody is just floating

I'm afraid that if I reconnect now, I'll wake up dead somewhere in the forest with my loot gone

[ruby sand]

Hi Appeal #9cb8e1, check pls

[uncut quest]

I reconnected and was supposedly shot by somebody along the way home. is there any way I can get my loot back? This is a very frustrating experience

[solid geode]

i wish the admin looking at my appeal would wake up from his beauty sleep

[round canopy]

Can Rustoria US Main please be restarted to apply server patch 136491? I can't use my base because the mili rads clip through the ground and kill me inside my base.

[twin moth]

can u help with ban,idk what i did,i just connect to server,and instantly get banned

[wraith kernel]

Also happening to me on US Long getting 500 rads when my base is 4 squares away from missile silo

[solid geode]

i wish the admin looking at my appeal would wake up from his beauty sleep

[sullen tartan]

Я прождал очередь из 300 человек
Сидел почти 3 часа и в конце началась бесконечная загрузка

Можно ли что-то с этим сделать

Пропустите на сайт

[verbal bough]

main is dead no?

[sullen tartan]

No

<@&274971100184576010> здравствуйте
Я простоял в очереди на сервер rustoria EU Long из 300 человек ,стоял почти 3 часа и когда я уже начал запускаться на сервер у меня была бесконечная загрузка
Можете ли вы пропустить меня на сервер без очереди

[round canopy]

Yeah... dying while sitting in my base in a hazmat. Can't even go back to my base until it ends.

<@&274971100184576010> Please restart the server. I can't use my base a grid away from mili because of rads. from facepunch: IF the server is on 136491 this shouldnt be happening, if its on 136402 then the server owners need to restart the server

[radiant garden]

There is a wall preventing me from getting in my base. Can staff remove it for me please?

[north crest]

Admins cannot interfere with gameplay. Jackhammers or pickaxe.

I prefer bone clubs

[north crest]

good now?

[wraith kernel]

No its still broken

[round canopy]

No, facepunch says they hotfixed it, but the server has to be restarted

[sick lichen]

chek apeal plz #5a6f13

[solid geode]

check my appeal Appeal #ced8ea

[tired gulch]

How to fix?

[opal sequoia]

I have appealed my ban and got accepted and I got banned again for hacking and i have never cheated before idk what to do i cant appeal on the website because you can only send it one appeal

[north crest]

that is SMOOOTH

[tired gulch]

How to fix it?

[slow lantern]

Do you have your resolution set to the same as your monitor?

[tired gulch]

I wasnt playing Rust for 3 months and this happened. I guess thats not the problem with resolution

[slow lantern]

Look up a graphics setting guide. Maybe something on there will help you obtain better graphics

[tired gulch]

Thats problems on rust/ fp side

This problem is common as I see in global chat

[slow lantern]

Aw. I know my buddy is having issues with his stutters every few seconds to where its unplayable for him.

[tired gulch]

I played like 3 days ago at Raid Simulator Rust and everything was perfect

[last comet]

Sorry guys, can you give ip for long.rustoria.uk:28010, please ( EU LONG)
By Ip i mean numbers smth like 168.1.3.3

[wet jetty]

208.103.169.246

[round canopy]

Please 🙁 any time anyone does mili, i cant use my base

[solid geode]

can admin do a call with me i need help

[violet ruin]

!ticket

[glass olive]

Hey, @solid geode

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[violet ruin]

Fp issue. they are working on it

[round canopy]

No, its resolved and just needs a server restart

[solid geode]

@violet ruin i dont need that ive been banned for 5 days the admin handleing my appeal has ghosted me and hasent repsponded for the past day

its a high risk account ban im new to pc

[violet ruin]

Just wait for a response

[violet ruin]

will pass it on

[round canopy]

Facepunch admin from their server told me: IF the server is on 136491 this shouldnt be happening, if its on 136402 then the server owners need to restart the server

and I can see that Rustoria US Main is on 136402 still

[violet ruin]

I have passed it on to staff.

[solid geode]

@violet ruin one of the admins dm the admin about my appeal would you be able to dm the banning admin again

[chrome crystal]

Hello, can the administrator respond to an appeal at night, or do they not work at night or on weekends?

[violet ruin]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

Elaborate?

[chrome crystal]

You said they have Saturday and Sunday off?

[violet ruin]

yes

[solid geode]

@violet ruin he dm the admin who ban me to look at my appeal but nothing has happen

[misty scroll]

As I said earlier, you simply need to wait

Please stop continuing to ask, nobody here can speed it up for you

[tired gulch]

@misty scroll . How to fix?

[misty scroll]

What are your settings like? More specifically object quality and such

[tired gulch]

@misty scroll this?

[solid geode]

you have to lower those they are to high and pc can run those proabably

[chrome crystal]

Hello, I've been banned, my high-risk account hasn't been responded to for two days, and I've purchased four vips for myself and my team. They don't want to wait that long, so we're considering moving to another server. Once I'm unbanned, I can transfer the vips to the next wipe. Unfortunately, I've already lost 30 dollars.

[tired gulch]

And this happened 2 days ago. So during 2 years my pc wasnt potato, but in 1 day everything changed?

[upper crow]

whats the average waittime for an appeal

[tired gulch]

Even on low its potato

[upper crow]

been waiting for over 2 hours

[tired gulch]

Nvidia 4070sucks in rust

[spiral jolt]

Can I get a refund for the VIP?

[shy remnant]

1-3 days

[shy remnant]

If it's not been used, you can

[spiral jolt]

2 hours only

[upper crow]

cant believe im gonna waste prime wipe time because of a shitty anticheat

[shy remnant]

Hours doesn't matter :/ If it's been used, according to the ToS it is not refundable

"If users login to the servers after the purchase of the service, it is considered a successful purchase and services successfully delivered." - https://rustoria.co/terms Under Section 6.

You can still make a #payment-support ticket to ask our payment team, but I most likely gave you the answer here

[shy remnant]

To speed up the process, I'd recommend you linking every Steam accounts you have or have had in the appeal ticket 🙂

[chrome crystal]

How can I link them?

[upper crow]

i have like 6 alts i dont know about

[shy remnant]

?

[upper crow]

forgot password and username

[shy remnant]

Try just to find the Steam IDs or links and put them in the appeal

[chrome crystal]

You said to link your Steam accounts, how do I do that?

[shy remnant]

I was not answering you

[chrome crystal]

I got it, I was told in the appeal to link my steam accounts, I just sent the links. Is that right? Or do I need to link them somewhere?

[shy remnant]

Yes

Just send the links in your appeal

[chrome crystal]

I sent the links about 7 hours ago, and no one has responded...

[shy remnant]

1 to 3 days, can be more or less depending on the situation. I'm afraid you must wait

[sullen anvil]

CAN YOU EXPLAIN WHY THERES 24/7 LAG IN EU MAIN? THAT SO FKING ANNOYING AND ITS IMPOSSIBLE TO PLAY THE GAME

BTW PAID FOR THE VIP FOR NOTHING

@shy remnant

IF SERVERS ARENT FIXED BY TOMORROW I WANT REFUND

[hexed nimbus]

https://tenor.com/view/keyboard-caps-lock-press-gif-16267759914057946360

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[crisp umbra]

same bro

been playing for a couple weeks now

[rigid arrow]

i got ban for high risk account check my appeal: #cd7ddf

[chrome crystal]

The working days are over, wait for Monday

[tame mortar]

guysü

i got banned for no reason

i just entered the server

and instantly banned

how can i prove i am not a cheater

[ebon shadow]

https://cdn.steamusercontent.com/ugc/9291568450835018275/3EB97B37F8624EA82B337C4B66F33769EAB6769A/

look this clip

[tame mortar]

weird

what type of cheat is this

cheat or lag?

[glass olive]

Hey, @tame mortar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty surge]

!ticket

[glass olive]

Hey, @brittle palm

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solid geode]

Im new to pc and i got banned it was a high risk account banned and i got my appeal denied wtf

i just switched over from console rust

[sullen anvil]

genuinely fix ur fucking servers this is so fucked up

[gentle cloak]

Where exactly should I look to see what each store package contains??

[solid geode]

I cant believe i got banned for makeing my first account

[gentle cloak]

Where exactly should I look to see what each store package contains??

[balmy cypress]

You will have to find a different server to play on

once the appeal is denied we cannot discuss it further

[hexed nimbus]

Click on them to open and you can see

[solid geode]

@balmy cypress Luke please bro im rares friend

i did nothing im new to pc and this shit happens

[gentle cloak]

rewards?

[solid geode]

if i was cheating i will do a check or whatever needs done

[gentle cloak]

I'm talking about the awards; I don't know why it won't let me see what they contain.

[balmy cypress]

^

[hexed nimbus]

These are modded only and are same as the packages in donate tab on website

[wintry nexus]

Hey @balmy cypress, any idea why there are massive ping spikes happening on EU Long ?

[gentle cloak]

And how do I see those?

[hexed nimbus]

!donate

[glass olive]

Hey, @gentle cloak

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[balmy cypress]

How long has you noticed it happening?

[gentle cloak]

I only see two in the BR main

[balmy cypress]

https://donate.rustoria.co/index.php

Look on here, find the server you are curious about buying and the package name

[wintry nexus]

Last 5-6 hours

[balmy cypress]

on BR Main there are no kits so you cannot buy rewards there

its only for modded servers

[gentle cloak]

ok thank you

[light kettle]

is anyone can help me i got banned for cheating but i dont use any cheat? i got clip im waitin queue like 3 hours

rustoria.co eu medium

[balmy cypress]

?steamid

[glass olive]

Hey, @light kettle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wintry nexus]

Goes from a smooth 89-91 up to 1k+

[light kettle]

76561198841505579

[balmy cypress]

thank you for heads up, we are reviewing

[balmy cypress]

looking, one moment

[light kettle]

alr

[wintry nexus]

Ty! Can you @ me when you figure it out? @balmy cypress ❤️

[balmy cypress]

I will likely forget to tag but you can DM me and I'll remember that way

[balmy cypress]

You should be good to connect in 5-10 minutes time

It takes a while to process

[light kettle]

ok im in the game rn thx

[rancid zinc]

/auth

[glass olive]

Hey, @rancid zinc

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[stiff steppe]

can some one help me

[dusty sorrel]

how can we help

[stiff steppe]

there is very toxicy and racist people in my server

they told me to kill myselft

[glass olive]

Hey, @stiff steppe

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[drifting herald]

Was it in voice chat?

[stiff steppe]

yes

[balmy cypress]

You don't need to write it Dave lol

[stiff steppe]

my fault

[drifting herald]

Not really anything we can do then if it was in voice chat

[stiff steppe]

ah ok

[balmy cypress]

As O-dog said, we unfortunately cannot moderate it fairly

for every situation

[stiff steppe]

not even if i have a clip

[balmy cypress]

so you are best to F7 them and mute voices

[drifting herald]

Best thing to do is mute them 😄

[stiff steppe]

ok

[dire mesa]

Where can I use the play time rewards? I purchased LEGEND.

[viscid vine]

Moded servers

[dire mesa]

moded servers?

Is it not available on the official server?

[thin plover]

no, it's an official server, there's no kits on vanilla

[dire mesa]

Can't I use vanilla on the main server in the US?

Is it like a title?

[thin plover]

no you cannot

[dire mesa]

why?

[thin plover]

it's a vanilla server...

[dire mesa]

ok

thk

[craggy jetty]

how do I appeal

oh pinned

https://tenor.com/view/drake-i-understand-it-now-gif-15653138346257849046

ye login still not working for me

[lean moat]

can someone help me i got a ban for high risk account for what????

[craggy jetty]

<@&274971100184576010> I am going to need to ahve a seperate ticket to clear up my ban on the server I think that the community ban is messing everything up

[hearty fulcrum]

공섭은 바닐라라서 모드가 없습니다. 보상으로 받으신 패키지는 모드라 공섭에서 사용 불가능해요. 패키지 고르실 때 선택하셨던 모드 서버에서만 사용 가능합니다.

[lean moat]

can someone help me please Steam name: Sikici

[fervent vault]

erm

[fleet halo]

https://steamcommunity.com/profiles/76561198782139617/ hello i get ban for no reason for the high risk im just playing please help me

[craggy jetty]

ok that was my second account made it leave the server

[craggy jetty]

its because your account is brand new

[lean moat]

my account is not brand new and i got it also

how is this happend

[fleet halo]

bro what can i do??

[craggy jetty]

what do you mean you got it

[shy remnant]

Appeal at: https://bans.rustoria.co/ please

[lean moat]

high risk ban

[shy remnant]

This is not a discussion channel, head to #general please 🙂

[craggy jetty]

oh you idk adil

[craggy jetty]

please do appeal at the site though

[craggy jetty]

^

[fleet halo]

okay ty

[craggy jetty]

np

[lean moat]

i do it and how long i need to wait because i want to play can the mods please check it Steam name :Sikici

[fleet halo]

my ticket is ready if you can please check it thanks in advance

[cold mantle]

my ticket for networking got closed for me. i didnt even read the reaction to my ticket and it isnt fixed

[hearty fulcrum]

You should have received a DM from the bot with the transcript of everything written in the ticket. Have you checked to see if you received anything?

[cold mantle]

i did

it contained nothing of a message sort

it just said it got closed

[hearty fulcrum]

Can you send me a screenshot to my DMs?

[cold mantle]

sent

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[cold mantle]

now its fixed for some reason

im allowed back in the server

[hearty fulcrum]

okay, i'm glad you were able to make it into the server. it looks like someone misclicked, so sorry about the confusion there!

[cold mantle]

okay thanks

[lament shale]

HELO, FIX LONG EU, HES LAGING

[wind sable]

how do you report player

[glass olive]

Hey, @wind sable

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[uneven bobcat]

raGE HACKER oil eu medium 76561199886220118

[drifting herald]

Please make a report at https://rustoria.co/support/report

[lost tinsel]

How can you let this guy play rustoria, doesnt make any sense. https://steamcommunity.com/profiles/76561199095333933/

[eager plaza]

Anyone know how long it takes on average for admin to respond to appeal? Id appreciate it

[long wren]

appeals take 1-3 bussines days

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[runic spade]

!appeal

[glass olive]

Hey, @rigid arrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glossy pawn]

76561199466776183
Admitted to wallhacking to me while giving precise information, no i won't make a ticket

[hollow cosmos]

We don't don't reports in discord, so you should probably make a ticket

[fallow echo]

doomx

i made a ticket on the brower thing but how do i see ticket?

[hollow cosmos]

They will show up here: https://rustoria.co/support/tickets

[fallow echo]

ahh yes i made an appea

appeal may you look at it?

[hollow cosmos]

I'm only a mod so no. Only the banning admin can look at appeals.

[fallow echo]

Appeal #05a25a

[hollow cosmos]

Just gotta be patient and wait for a response to it

[fallow echo]

yep ok thanks for your time

[hollow cosmos]

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[lime osprey]

UH

How do I get unbaned I got banned for playing with a cheater and I legit like just met the dude

[oak bluff]

Whats your name

[odd siren]

Ticket #92bf82

[austere quest]

!appeal - You can submit an appeal.

[glass olive]

Hey, @lime osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glossy pawn]

wow! thank you so much!

i wish i could upload file bigger than fucking 50 megabites please

"The file you're trying to upload is too large. Please try again."

such a good reporting system where you cant put a video over 5 seconds long

<@&874995535881326632> help, let me just paste the video proof here so u can ban him

he literally admits to it and points out to a decoration in voice chat THROUGH THE WALL

@lusty dagger the ragebait is real

[drifting herald]

Try add it as a link instead E.g. YouTube

[glossy pawn]

yea im uploading on streamable

[drifting herald]

That works as well 😄

[glossy pawn]

https://rustoria.co/support/afbad2

[glossy pawn]

plz ban him as quick as possible

ty

[tardy dagger]

Are you guys going to fix the bug on harbord Subway for BR Long?

[tame vale]

how to do i talk to an admin??

i need help

[drifting herald]

What do you need help with?

[weary locust]

Can i get some help

guy flying into our bases

i have clips

Vanilla official, Eu long

[tame vale]

How do I get unbanned? It's disconnecting for "cheating" and I haven't touched the game in like 2-3 hrs on Rustoria.co - US main

[drifting herald]

Please make a report at https://rustoria.co/support/report

[drifting herald]

Please make an appeal at https://rustoria.co/support/appeal

[weary locust]

He is trying to raid us with headshot calling our tc and stuff

[tame vale]

How long would the appeal will take?

[drifting herald]

An appeal can take 1-3 business days to recieve a response, but you can usually recieve one much sooner

[tame vale]

My 12 hours of struggles is down the drain wth

[trail umbra]

!report
Ticket #360629

[glass olive]

Hey, @trail umbra

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rancid zinc]

pleae admin help US MAIN

cheater full ragee -> 76561199099433581

[glass olive]

Hey, @rancid zinc

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[static panther]

i think we meet a hacker with my trio, he just triple tapped all of us in less than ten seconds with sap

[drifting herald]

Please make a report at https://rustoria.co/support/report (And dont call cheaters out in here please)

[full edge]

i make a report too on the EU Medium

2 guys hard cheating

[old elm]

Did you ban me from your server? I enter the game and then it kicks me out immediately and I haven't done anything. Could you please look into this issue?

<@&274971100184576010>

[rocky fog]

Can someone check my ticket i cant build because of this shit pls take a look ty
!Ticket #c3a27e

@weary mason @hearty fulcrum

[drifting herald]

No need to tag admins, your ticket will be dealt with soon, please be patient while you wait for a response

[silver linden]

I can't log in to the server. I haven't used any cheats. What's the problem?

[dusty sorrel]

What error message are you getting?

[silver linden]

cheating

[pure obsidian]

https://steamcommunity.com/profiles/76561199574048733

raging

[dusty sorrel]

you need to create an appeal

[dusty sorrel]

!appeal

[glass olive]

Hey, @silver linden

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @pure obsidian

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quartz plover]

!appeal

[glass olive]

Hey, @quartz plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[loud blade]

I fingered Lindsay's Stinker fully walling and aimbotting on Rustoria us main- brand new acc - https://www.battlemetrics.com/players/1193196664

rustoria admins bruh pls do something^

[dusty sorrel]

!report

[glass olive]

Hey, @loud blade

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dusty sorrel]

don't call cheaters out in chat please

[sly spruce]

hello, at the rewards site its not counting my playtime. what can i do

[keen crane]

https://steamcommunity.com/profiles/76561198425747463/ Please unban me

[ancient nexus]

здравствуйте, меня забанило на сервере во второй раз, подать аппеляцию на сайте второй раз я не могу потому что ее одобрила, но не закрыла администрация. прошу разбанить или вернуть деньги за вип статус id:76561198352112320

Hello, I've been banned from the server for the second time. I can't appeal the ban on the site a second time because the administration approved it, but didn't close it. I'm asking for an unban or a refund for my VIP status.
id:76561198352112320

steam:https://steamcommunity.com/id/rainbow_bones/

[chrome crystal]

Is the administration going to respond to tickets? I haven't been able to play for 3 days, and I'm wondering why I'm suffering, even though I've already provided all the evidence that I'm playing without cheats.

[long wren]

appeals take 1-3 bussines days

[chrome crystal]

Saturday Sunday, they won't answer?

[civic nest]

how long do staff take

to respond to the tickets

[long wren]

but weekends are not business days and are therefore not included in the waiting time.

[civic nest]

bro

so you guys don't respond to tickets during the weekend?

[long wren]

appeal or ticket

[civic nest]

ticket

i just got false banned on a fresh account and i haven't played in 9 months\

[chrome crystal]

I bought 4 vips for myself and my friends, so why am I losing 5 days of gameplay that I took off from work because of unsubstantiated suspicions of cheating? I've uploaded a full video of the game from the beginning of the wipe, and the administration hasn't even looked at it, but it's clear. If you could spend 5 minutes on the ticket, I wouldn't have to lose 5 days of gameplay.

[civic nest]

i just got banned while opening a air drop for cheating and i haven't played in 9 months

[fallow veldt]

Sometimes you get a response on weekend, but not guaranteed

[chrome crystal]

Basically, I lost $30 because my friends don't play without me, and we want to switch to another server...

[civic nest]

bro so your telling me my wipe is pretty much fucked

due to a false ban

[fallow veldt]

Im afraid you'll have to be patient

[civic nest]

bro

i can't really be patient im banned outside my base with oil rig loot

and im not even cheating

[dusk wedge]

yo

i have quesstion

!appeal

[glass olive]

Hey, @dusk wedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallow veldt]

How can I help?

[zealous flame]

My report has been submitted for one day and I did not cheat, but I have not received a response yet. My teammates feel powerless due to my ban . Appeal #30d2d8

[vernal oar]

Just wait idiot

[dusk wedge]

i appealed a ticket how long does it take for reaction?

how i can see

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallow veldt]

YOu see your responses inside your ticket

[jolly lagoon]

!ticket

[glass olive]

Hey, @jolly lagoon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[keen crane]

Unban me first, because I'm a content maker, a media personality. id76561198425747463

[jolly lagoon]

Ticket #940cd2 please check my ticket

he is going crazyyy hahahah

[fallow veldt]

!appeal

[glass olive]

Hey, @keen crane

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cursive maple]

!ticket

[glass olive]

Hey, @cursive maple

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cursive maple]

Admins, please, unban me, I really want to just play on the server, and you've banned me for a random player I haven't even contacted.
https://rustoria.co/support/appeals/21a896

[leaden blade]

how to repport

[fallow veldt]

!report

[glass olive]

Hey, @leaden blade

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cursive maple]

Can you check my appeal, Pls?

or any admins

[fallow veldt]

I cant

You'll have to wait

[hexed nimbus]

1 to 3 business days and Saturday and Sunday ain’t that

[cursive maple]

I was denied an appeal, but I think it's unfair. I'm ready to get the house demolished, but not banned, I don't even know who got me banned for Associating with a cheater.

It's the beginning of the wipe and I got a ban that I shouldn't have received. There was so much motivation to come in and play, and here is such a surprise at night.

[strange stirrup]

More slots eu east long you monkeys?

🥴🫣🥴🥱😇😳👹😷👹😷🙂😂👊🏿😁👊🏿🫩🫣🫩🤪🤬🫥😙😷

[hexed nimbus]

!slots

[glass olive]

Hey, @strange stirrup

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[strange stirrup]

That is full of bullshii

I bet blud is stuck in matrix

[cursive maple]

@minor temple Very sry for ping, check my appeal please 🫠

[fair wagon]

How can i report someone?

[verbal frost]

Please help me remove the low graphics.

[ocean ember]

open slots on eu east long

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[long wren]

!slots

[glass olive]

Hey, @ocean ember

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[long wren]

!ticket

[glass olive]

Hey, @fair wagon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean ember]

f u

[long wren]

if you dont need help please move #general

[ocean ember]

расширь слоты

и иди гуляй

[long wren]

!slotsru

[glass olive]

Привет, @ocean ember

Слоты на наших серверах динамические. Это означает, что сервер будет автоматически увеличивать или уменьшать слоты в зависимости от очереди.
Этот процесс полностью автоматизирован, и персонал не может влиять на уменьшение или увеличение слотов!
Не смотря на то что, слоты являются динамическими, всегда будет определенное ограничение, гарантирующее наилучшую производительность сервера, что обеспечит пользователю положительный опыт игры.
Наши месячные или двухнедельные сервера не будут увеличивать свои слоты, чтобы соответствовать нашим основным серверам, поскольку это не соответствует ожиданиям месячного или двухнедельного сервера.

[long wren]

move #general

[cursive maple]

Help me with my appeal, please

[cursive maple]

Please write to the administrators, I really need to talk.

[long wren]

appeals take 1-3 bussines days

[cursive maple]

My appeal has already been rejected, but I think I was punished unfairly.

[long wren]

what your banned reason?

[cursive maple]

Association

[long wren]

We have very strict ban rules

[cursive maple]

I can send the text here again. I really really want to play on the server, I couldn't get banned playing solo. Maybe the neighbors had something, but how could I know. I'm even willing to lose my house just to play

[long wren]

When you try to connect to the server, it shows an expiration date.

[analog light]

hello rustoria admin can i pm any one of u

its urgent

[cursive maple]

In 7 days of wiping, my house will rot, everyone will have huge houses and it will be mega difficult to get started. + it's my weekend now. It would be fine if I was wrong and really played with a cheater. But I didn't even live near my neighbors, I'm Russian-speaking, and I had Americans near me.

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[long wren]

what do you need help with

[long wren]

appeals take 1-3 bussines days

[analog light]

is there any way to proof that one of my players is legit and not hacking?

[cursive maple]

Please contact the administration. I can make any concessions. Yesterday I spent 3-4 hours starting at EU Long and EU East Long. Nothing worked out, after that I got off to a good start on Sea Long and got banned ((

[analog light]

my whole team got ban for a player we know real life and seen him play rust irl can we hope on a call and prof that his legit or smt?

[long wren]

tell your teammate submit an appeal

[analog light]

we did and it was denied

[rigid arrow]

I got banned without doing anything on the day of the wipe

[analog light]

my whole team submitted an appeal and it got denied

[long wren]

The appeal has already been denied, so the ban remains. There is no other way.

[ruby sand]

But it's a false ban

He's not cheating in rust

[long wren]

I think you just have to wait for the response to the appeal.

[cursive maple]

Well, then your server is fucking shit, if they weren't animals, they would have acted differently.
That's how it happens in life when innocent people are imprisoned or executed for life.

[ruby sand]

We've been playing for 3years

[cursive maple]

I don't have any nerves anymore.

[long wren]

#support message

[ruby sand]

@long wren i assure you he's not cheating and the appeal was denied, playing with the guy for 3yrs on ur server and rustafied. All of a sudden, he was hit with a false ban?

[hardy lichen]

the artic base is in respawn since 1 hour in Eu samll. It's normal or not ?

[cursive maple]

What friend? I play solo, you can check all the logs, I can prove it with game sessions. Instead, you're just making things up.

[long wren]

If you don't need help
move #general

[cursive maple]

You can track my visits to 3 servers.

[long wren]

oops sorry

[long wren]

I think you should ask your friend to tell you the truth.

[ruby sand]

He's beside me right now and im looking at his PC

[long wren]

we do not do pc check

[analog light]

what he made a play 2v6 =ban ?

[long wren]

@ruby sand

[ruby sand]

Yeah and im telling you there's no cheats in the PC

[ruby sand]

I NEED HELP THATS WHY IM HERE -.-

[analog light]

@long wren making plays and killing people =ban?

[waxen junco]

Thats Crazyyyy... You guys just assume that im hacking without proper proof. Show me proof of me cheating and i'll accept the consequences.

[ocean ember]

why you cannt open slots on eu east long,????????

[analog light]

is there any proof or evidence that he was cheating in any way game recording or smt?

[long wren]

The admin has 100% evidence to deny the appeal.

but don't share it

[ruby sand]

@long wren Can i speak to the banning moderator directly? We can talk in a private channel or whatever, you can check his PC or anything to proof that we're innocent. This is a false ban and it's not real. I've been playing this server for years and yet this is the first time this happened. We appealed and yet our respond just went straight into the garbage bin

[waxen junco]

yea cus there issnt any..

[analog light]

THEN WHAT PROOF U HAVE

U SHOW US PROOF SO WE CAN STFU

[long wren]

we do not pc check

[long wren]

@analog light @waxen junco @ruby sand

[ruby sand]

Yeah, the evidence is solely based on your side. We dont even have a chance to proof our innocence. It's just so unfair

[long wren]

move #general

last warn

[ruby sand]

Yo @long wren Idk whats the warning for but okay, I require your assistance on this appeal case. Hence, im here in support channel and im talking nicely. Never once rude or anything.

[long wren]

There is no need to discuss this issue any further.

have a nice day

I've answered all the questions you asked, so you can read them above.

[rancid glen]

eu medium
76561198279798181 - report this player guys he s a hard cheater(sees through walls and crazy M249 spray) hours is not real this bro ONLY has free skins for 9k player)

[long wren]

we dont take report in discord

[rancid glen]

ik but adminisration on server dont give a fuck

[long wren]

!ticket

[glass olive]

Hey, @rancid glen

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[brave jackal]

hey is it possible move vip from one server to other ?

[sturdy terrace]

Please make a ticket in #payment-support

[vagrant moth]

my tickets arent getting respomded too

[sturdy terrace]

You'll get a response as soon as possible! Please be patient

[dense lantern]

How long do I have to wait for VIP to take effect?

Why did I just buy VIP but I don't have a queue skip-the-line, and my account on the website says I didn't make any purchases? Even though the money was debited from my card...

[agile tide]

why is the server so laggy ? i'm playing from SEA and the ping is terrible, even with a routing ( exitlag) i have an unplayable experience

[dense lantern]

How long do I have to wait for VIP to take effect?
Why did I just buy VIP but I don't have a queue skip-the-line, and my account on the website says I didn't make any purchases? Even though the money was debited from my card...

[agile tide]

avg ping without routing is 280ms compared to usual 180ms

[thorny dune]

If you have an issue with your VIP, please open a #payment-support ticket. The team there will be able to assist you.

[hardy lichen]

Hello ,
Could we get some help with the EU Small? The Arctic base has been respawning for two hours now, and we can't go in because the extra radiation is killing us.

[potent light]

Hi there. Have a question. I can't log in to the Rustoria website with my Steam account to submit an appeal. I suspect it's because my Steam account has a community ban. How can I appeal if I can't even access the website?

[dense lantern]

How long does it take for support to respond? There has been no response for an hour.

[runic spade]

Pls dont spam.Is it appeal or smth else ?

[dense lantern]

There's a problem with VIP, it doesn't work.

[unreal cliff]

PLS OPEN SLOTS

[sturdy terrace]

It seems you've just gotten a response

[dense lantern]

they only answered me "one moment"(((((((

and thats all(

[balmy cypress]

Write in the ticket not here @dense lantern

[frosty grotto]

When you'll expand slots on rustoria eu east long?

[austere quest]

!slots - We do not control them

[glass olive]

Hey, @frosty grotto

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[lone mango]

IS THERE A PLAN TO EXPAND THE SLAT TODAY?

@glass olive

[austere quest]

Read the message right above yours

[hardy lichen]

someone can help us pls

[forest sundial]

on us low monthly i cant remove sheetmetal double doors

[hexed nimbus]

Take lock off open door and hold e on it

[forest sundial]

i have but it isnt working

[hexed nimbus]

C4

[forest sundial]

can you do some admin things and remove it

[hexed nimbus]

Admins are not allowed to interfere in gameplay in official servers

[forest sundial]

the door thats bugging is directly in my core is there any other suggestions

[hexed nimbus]

Yeah blow it with boom or boneclub it out

[near halo]

I bought VIP on EU East Long, but got VIP on regular Long. Now I have to wait half a week for a response and help?

I want to play, help me, but I can't because there's a queue, and VIP sent me to another server.

[hexed nimbus]

Did you make a #payment-support ticket ?

[near halo]

ru-1570

[hexed nimbus]

Then wait for a reply there is only a few staff that can deal with this type of tickets the will get to it asap

[near halo]

Thank you

[hardy lichen]

Could I have an answer? <@&274971100184576010>

[near halo]

bro i bought my friend vip for eu long and he got banned

what is this guys i support you and mz friend cant plaz after i spend money on zour server

can i talk to admins

i paid 20 euro

admins pls

how tp solve my problem

[thorny dune]

If your friend was banned, they would need to submit an appeal most likely. What's their SteamID?

[near halo]

can you come to support so i can talk to you

i need explanation

anyone who is in charge admin

beacause its weird

[thorny dune]

Appeals aren't handled through Discord at least, your friends ban reason will be displayed when they try to connect. If you send me their ID I can take a look and get you pointed in the right direction

[near halo]

76561199824241427

this is his steam id he was playing

[thorny dune]

Perfect thank you, I see now. I've fixed this and they should now be able to connect

[near halo]

thank you brp

bro

[thorny dune]

You're welcome, have a good wipe!

[coarse prairie]

guys can you check sea long it has problem about ping ?

[final palm]

I have a friend banned for a high-risk account. He played with me without cheats. He doesn't have Steam Guard and can't access the site to submit a ticket. Can you help? He also can't link his Steam Guard.

[austere quest]

I’d recommend your friend get in touch with Steam support. They can help resolve the issues with Steam Guard. Personally, I’d not want to have my account without it. Very important for account security!

Once they’ve got that in place, then there should be no issues making the appeal! 🙂

[final palm]

can i appeal for him?

[lofty vault]

I was falsly banned in global chat on rustoria eu long can i get some help?

[drifting herald]

Please make an appeal at https://rustoria.co/support/appeal

[split bronze]

Hello, good morning, I played on your server for a while and we made good progress, but after my system crashed in August and I closed the game, I can no longer join the server and it gives me this error: cheating, but I never cheated. You can see for yourself what should I do???

[runic spade]

!appeal

[glass olive]

Hey, @split bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[drifting herald]

What do you need help with? @trim idol

[trim idol]

a wont monay back for vip

automatic buy bath a dont buy

[drifting herald]

!cancel

[glass olive]

Hey, @trim idol

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[drifting herald]

Please make a ticket in #payment-support too

[stoic mica]

?

[hexed nimbus]

You Prob try to join a premium server that you need to have 15$ worth of skins for to be Able to join it

[rugged marsh]

Sat in server queue for 5 hours just to get disconnected, anything mods able to do to help? Or we able to bring EU East Long back to 750 pop? cuz theres 330 people in queue for a 500 server which was 750 yesterday

[glass olive]

Hey, @rugged marsh

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[rugged marsh]

So is that a no you're not able to help in other ways then?

[hexed nimbus]

You can read right ??

[rugged marsh]

Thats what im wondering too, as I asked 1. Are you able to help and 2. if slots could be changed. So far number 2 has been answered so idk who has the reading problem here

[hexed nimbus]

So does number one as the cant change slots as it’s automated so no the cant help

[quiet yew]

hello i got banned for hight risk account i buy rust one week ago that my 2 account because i was sharing my steam account with my brother he stop the game and share me his account but he play the game back this is wy i am texting to ask to debann me

[rugged marsh]

Number 1 was more so if there was any other way I could be assisted regardless of slot size, ie: even just getting premium for 10 seconds just to skip queue

[hollow cosmos]

You can appeal the ban here: https://rustoria.co/support/appeal
Note - appeals can take up to 3 business days for a response, so please be patient!

[hexed nimbus]

Qskip is the only way to bypass if it’s still in stock

[quiet yew]

NO I MAKE a ticket but he was denied wy i dont make the link of my other account and i dont can make a other wipe

[hexed nimbus]

If it’s denied its final and time to move on I’m afraid mate

[quiet yew]

but i v

can prouve it

[sullen anvil]

CAN YOU ALREADY FIX UR FUCKING BITCH ASS SERVERS

[violet ruin]

no need if appeals declined move on

[sullen anvil]

SO FUCKING AMAZING HAVING 5K PING ONLY ON YOUR SERVERS

[violet ruin]

#network-support-old

[sullen anvil]

THEY WONT DO A SHIT

BRO IM SO FURIOUS

[violet ruin]

It takes time so be patient please

have you tried replugging your router? resetting it

[sullen anvil]

bro usually i have 10-20 pnig

its not about the router

[violet ruin]

alright then be patient and wait for a response via network support

[sullen anvil]

its hard to be patient when i headshot enemy 10 times and then it warps

gl trying to be patient

[hexed nimbus]

Damm this kinda looks like this guy has more problems as his caps also seems to get stuck alot

[sullen anvil]

arent u a smart guy

fix ur shit servers dumbass

[raven mist]

!network

[glass olive]

Hey, @sullen anvil

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[raven mist]

Like said above

Will help us pinpoint the issues

[pulsar solstice]

Where should I report a player if he's using cheats? in Rustoria.co EU Medium https://steamcommunity.com/profiles/76561199589008915

[drifting herald]

Please make a report at https://rustoria.co/support/report

[void acorn]

Hello, I have a problem. I was playing on your server and a player called me a cheater. Then my lights went out. Afterwards, I log in and it says "playing with cheater." I don't understand if I was banned or if it was a mistake

[drifting herald]

Please make an appeal at https://rustoria.co/support/appeal

[tough thorn]

Hello, when I access one of your servers, specifically Rustoria EU EAST LONG, I get the error "Connection Attempt Failed." I can access other servers. What should I do?

[ionic cedar]

Good afternoon, when I log into Rust as usual on my favorite Rustoria servers, at the moment of spawn, I get kicked out of the server with the reason "cheating" https://steamcommunity.com/profiles/76561199008251767 <@&274971100184576010>

[bitter echo]

Open the slots on rustoria east long

long 750
east long 500....

[fallow veldt]

!slots

[glass olive]

Hey, @bitter echo

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[mild jasper]

Where can I appeal a chat ban?

[hexed nimbus]

!appeal

[glass olive]

Hey, @ionic cedar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fleet halo]

what do i do if my ban already appealed??

im realy not cheating broooo

[mellow tundra]

If your appeal was denied, it’s our final decision on the matter.

[languid wren]

76561198157265977

cheating

[fallow veldt]

!report

[glass olive]

Hey, @languid wren

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[odd siren]

pls restart eu long , server lag

[radiant horizon]

pls restart eu long , server lag

[thorn agate]

!help

!command

!help command

!help command

!command

!help

!report

[glass olive]

Hey, @thorn agate

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vernal pawn]

@lyric basalt i was told to come to you

[thorn agate]

!bug

[fallow veldt]

@trim idol How can I help you?

[trim idol]

a need back my money for vip a create appelation and you need check

[fallow veldt]

Only a few Admins can check these type of tickets, appreciate your patient

[clear crown]

why don't you expand the slots to 700-800 people? My friend and I can't get in because people are buying VIP

[shy remnant]

!slots

[glass olive]

Hey, @clear crown

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[shy remnant]

If your VIP hasn’t been used, you can ask for a refund

[trim idol]

a can

[shy remnant]

?

[trim idol]

a can t

[shy remnant]

Sorry I do not understand

[trim idol]

I can't

[daring notch]

Anyone else lagging on Rustoria EU Long? My internet is stable (tested) and very fast. However on Rustoria EU Long I've been having alot of lagging, the ping goes up to 3000 at times.

[clear crown]

why then eu long has 750 slots and eu east long has less? a little confused

[rigid arrow]

i got ban for high risk account check my appeal PLEASE: #cd7ddf

[pale bobcat]

can someone check my ticket i reopened it i got high risk account ban admin told me to reopen when 180 days was gone Appeal #b80268 check please 🙂

when i made the ticket there was 161 days when i got gameban from that someone hacked on my account

@misty scroll

[lean cedar]

WHat the facking wrong with your EU MAIN?

6/10 can't do enyfing becaouse pint 700+

[proper sierra]

why is under trains lagging?

wtf

[hardy lichen]

Since 12 o'clock this afternoon, the Arctic base has been in respawn mode and we can no longer return unless we risk our lives due to the increased radiation. Can you please do something? We are on the Eu Small.

[radiant river]

selam ben jackbowe sunucu dan banlanmışım ama hile veyahut bir şey kullanmadım banımın tekrardan açılmasını rica ediyorum

Hello, I was banned from the Jackbowe server, but I did not use any cheats or anything. I request that my ban be reopened.

[copper gust]

Is there an admin online?

[radiant river]

ı dk

[fallow veldt]

!appeal

[glass olive]

Hey, @radiant river

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hardy lichen]

can u help us pls

[fallow veldt]

Admins are not allowed to interfere with gameplay so there's not much we can do

[hardy lichen]

oh ok 🙁

Is there a possibility that restarting the server tomorrow morning will solve the problem?

[radiant river]

@fallow veldt ı have never played on this server. How can I get banned? I was going to get VIP, but I couldn't get it because I was banned.

[fallow veldt]

Did you create an appeal?

[radiant river]

I don't know how to do it

[copper gust]

I was also banned from the rustoria BR main for no reason.

[radiant river]

@fallow veldt I don't know how to do it

[hardy lichen]

!appeal

[glass olive]

Hey, @hardy lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallow veldt]

!appeal @copper gust @radiant river

[glass olive]

Hey, @copper gust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallow veldt]

Hey can you look dm rq?

[shrewd sail]

админи пидарасы разбаньте меня фастом

[dapper hare]

I created a network ticket, I hope that was the right thing to do, but just asking here in case I should have done something else. I'm hosting a LAN party with 6 people (a 7th will arrive later) and we're getting an error when the 6th person attempts to connect to Rustoria.co US Medium Premium: there are too many ip connections

Is the network ticket the correct approach to get this resolved?

[worldly barn]

where do i report some retard

[fleet halo]

how im do more appelation?

[drifting herald]

You can make a report at https://rustoria.co/support/report

[fleet halo]

please help me im now cheating

Can anyone please help me with this?

[worldly barn]

dog u gon love dis cheater

[fleet halo]

bro im not cheating

[worldly barn]

not you retard

[fleet halo]

If I were cheating, I wouldn't be writing here asking for help.

[worldly barn]

dawg who you talking too

[fleet halo]

to you

[worldly barn]

im not saying your cheating, holy shit your slow

[fleet halo]

You call me names for no reason without even knowing me.

[worldly barn]

im talking abt someone else

[fallow veldt]

Only use Support for Support

Continue this chat in https://discord.com/channels/274965952116817920/274965952116817920 if you want to

[fleet halo]

ok can you help me please?

[fallow veldt]

Sure what do you need

[fleet halo]

where i can do one more appelation

[fleet halo]

.

[fallow veldt]

Did you already create 1 appeal?

[fleet halo]

yes only 1 time

[dapper hare]

Are any admins able to give me direction on this? I'm happy to wait for the ticket to get responded to, I just want to make sure that creating a network ticket was the correct course of action.

[fallow veldt]

We dont do second appeals, you'll have to find another server to play on

[fallow veldt]

Yes, was the right decision

?

[dapper hare]

thank you! I'll wait for a response

[fleet halo]

Well, why the hell are you banning me because I have 280 hours, I've already leveled up, I went to a global wipe, can you check my computer for cheats, please unban me?

[fallow veldt]

Like you where already told twice, the ban is final

[fleet halo]

Sorry, I'm just using a translator and copying.

[fleet halo]

okay((

Can I just ask if I was banned from all Rustorias or just Mondays?

[fallow veldt]

All Rustorian Servers

[fleet halo]

oh(

okay ty

[gilded sorrel]

fix server

[gilded sorrel]

bro i have ping so much

[olive herald]

rustoria sea long nickname xikia full rage

[violet ruin]

!report

[glass olive]

Hey, @olive herald

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[outer coral]

<@&274971100184576010> i reported someone that has not been banned yet, 80 hours and blatant. Can you message me so I send his steam ID

[shy remnant]

!report

[violet ruin]

No need to do all of this

[glass olive]

Hey, @outer coral

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[violet ruin]

just report

via website and f7

[pale bobcat]

@shy remnant can you check my ticket ? Appeal #b80268

[pale bobcat]

[potent light]

Hi there. Have a question. I can't log in to the Rustoria website with my Steam account to submit an appeal. I suspect it's because my Steam account has a community ban. How can I appeal if I can't even access the website?

[hexed nimbus]

Fix the community ban

[outer coral]

done

[uneven bear]

eu long lag ???

[violet ruin]

Any complains in the ingame chat? if so dm it please

[violet ruin]

community ban is the issue

[kindred gorge]

I THINK ARCTIC IS GLITCHED

IT KEEPS SAYING MONUMENT RESETING FOR LIKE 2 HRS

[hardy lichen]

artic is reseting sincre 12 AM

[outer fractal]

website wont let ban appeal and i can play other severs wth

may i please get a lil help

[hexed nimbus]

if you got banned just now give it a few min and go back to the appeal page

[outer fractal]

its been 30 to 1hr

[hexed nimbus]

!appeal

[glass olive]

Hey, @outer fractal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[outer fractal]

says ban not found

[hexed nimbus]

what did the server disconnect message say ?

[outer fractal]

ands been close too an hour

cheating

i played last wipe

[fallow veldt]

Did you lock in with the correct account?

[outer fractal]

yea i only have 1 account

150hrs

[fallow veldt]

?steamid

[glass olive]

Hey, @outer fractal

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[outer fractal]

in game

[hexed nimbus]

post your steam id to better assist you

#support message

[outer fractal]

phatpuse

[hexed nimbus]

steam id not a name

https://rustoria.co/getmyid

click the link to find it faster

[outer fractal]

https://steamcommunity.com/profiles/76561199847902188/

[hexed nimbus]

@lyric basalt might be able to have a look please be patient

[outer fractal]

i appreciate

u

[hearty fulcrum]

Hello, arctic not respawning is a game bug that Facepunch needs to fix, I believe. Other servers besides Rustoria are also experiencing this issue. Unfortunately, there is nothing we can do because it is a game bug and we are not Facepunch. @kindred gorge@hardy lichen

[hexed nimbus]

#support message you able to check for m

[outer fractal]

thank you mighty max

[hexed nimbus]

marzy slow again

[lyric basalt]

Looks like it was fixed and you sucesfully connected

[storm hull]

Would i be able to talk to a mod?
Tried submitting ticket through site but its not letting me log in

[hexed nimbus]

community banned ?

[storm hull]

i dont believe so

[hexed nimbus]

is it a appeal or report ?

[storm hull]

appeal

[hexed nimbus]

!appeal

[glass olive]

Hey, @storm hull

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[storm hull]

Thank you

[hexed nimbus]

did it work ?

[storm hull]

yes sir thank you

[jagged whale]

hi this is the second ban i recieved d/t VPN use. really frustrating because I cannot get on rn. Do we just gotta stop using VPN for rustoria? thx. already appealed

[fallow veldt]

We allow VPN on our Servers

[jagged whale]

then what is the issue. I was on last night. didnt even use a gun and was banned for "cheating"

when i got on today

not here to flame, just want to know how i can prevent this

[hexed nimbus]

not holding a gun does not have to mean you not cheating but let the staff look and be patient if its incorrect the will fix it

[jagged whale]

so its likely someone actually banned me for cheating sus?

this does not make sense

[fallow veldt]

Probably error with ac?

[jagged whale]

if i were pvping then yes

but i didnt do shit just farm

i just never have problems with other servers not sure why rustoria is giving me trouble

[storm hull]

anyone have the typical wait time for waiting for support chat?

[fallow veldt]

Do you maybe use another software that interacts with the game?

Not meant as a cheat rather like a overlay or something

[hexed nimbus]

appeals wont get dealt with trough discord need to wait for appeal reply on website

[jagged whale]

i appreciate your feedback thimo

i did just newly use the aim device

on steam

crosshair x

[storm hull]

yes i understand I was just wanting more information on the ban @hexed nimbus

[jagged whale]

is thatt the issue? last time i was banned for VPN i didnt have crosshair x

[hexed nimbus]

you can ask it all in the appeal

[storm hull]

ah gotcha in that case i believe i put that in the appeal. Thanks lots

[fallow veldt]

I use crosshair x too that shouldnt be a problem

[jagged whale]

again not blaming you but this is fking ridiculous

2nd timed banned for no reason. if im actually being banned by an incomp mod never playing rustoria again

ty for your feedbk

[fallow veldt]

Technically everything could lead to you getting flagged by the anti cheat

did you already appeal?

[jagged whale]

i did

just frustrating because you invest time to play

and now during peak times you cant

again i never have issues on other servers this will be my last month on rustoria

[fallow veldt]

Is your account shared?

[jagged whale]

no

[fallow veldt]

or bought

[jagged whale]

no

[fallow veldt]

Then no idea sorry

[jagged whale]

yeah thanks nw

[swift kernel]

<@&874995535881326632> can someone take a look at Ticket #dd5cc9 blatant video evidence.

[wide meadow]

ADMINS CHECK Ticket #3a41c9 BUT CHECK NOW NOT IN 7 HOURS LIKE YOU ALWAYS DO AND ANSWER ME SORRY THE PLAYER IS OFFLINE , CHECK NOW YOU GET 20 K EURO PER MONTH FOR 20 SERVER WIPS CANT HAVE ACTIVE ADMINS CHECK RIGHT NOW ! Ticket #3a41c9 Ticket #3a41c9

[viral juniper]

How do I report a player renaming my bag to a racist name?

[gleaming lake]

<@&274971100184576010> ****

Hello, I just played on your Rustoria.co EU Medium server, and I was just banned for the reason of Banned: High Risk Account, even though I was just playing and I didn't download any malicious software, I was just enjoying the game. Please resolve this issue so that I can continue enjoying the game on your server.

[fallow veldt]

!report

[glass olive]

Hey, @viral juniper

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fallow veldt]

!appeal

[glass olive]

Hey, @gleaming lake

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wide meadow]

CAN YOU DO YOUR JOB AND FUCKING CHECK

HE WAS AGAIN WHERE I WAS LIKE HE KNOW HE CHEATING GUYS HEY

ARE U CRAZY BAN DO SOMETHING I HAVE TO GO ON SITE REPORT ON SITE AND NEED WAIT 7 HOPURS TO CHECK ?

TO FUCKING ENTER SPECTATE MODE AND WATCH ?

[raw swan]

!appeal

[glass olive]

Hey, @raw swan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raw swan]

hello, i was just ban for playing with a cheating 4 man but i dint nk they were cheating they just inv me to team went they move to the snow, i appeal on ur guys website can u guys check the ticket?

[violet ruin]

Hey.
The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

Im sorry you feel this way. Tickets are done in order
Please be patient, all will be resolved

[wide meadow]

its normal for you ? people next to me cheating , i play 2 days and i have to wait 1-3 business days to your crew join game and spectate 10 minutes to see ?

1-3 bussines dayS?

you are delusional 10000000%

[violet ruin]

Report tickets are done in order, appeals are 1-3 bus. days

Is there anything else i can help you with?

[versed pewter]

Hi, I got banned from the chat for saying "garage" in the chat

[raw swan]

this insane 3 days to check a ticket

i guess wipe is over now

[coral pumice]

if i accidentally said something bad in global but i meant to send it in team chat can that be appealed?

[quiet cape]

i cant open a ticket cuz my account is community banned for trolling and when i try to open a ticket i cant

[quiet cape]

Hi, I’m trying to appeal a ban, but the appeal site needs Steam login and I’m community-banned. The support email isn’t working. Can I send my SteamID and details here?
<@&274971100184576010>

[lyric basalt]

send it here so I can look

[quiet cape]

can i dm u better?

[lyric basalt]

Doesnt really matter you can send it here

[dapper thorn]

how can I o\pen a ticket?

a friend of mine cant connect

hes having trouble

[dry ore]

when does the biweeklys tend to die?

[shy remnant]

Ask your friend to make a #network-support-old ticket if it’s network related, or if he’s banned to make an appeal at https://bans.rustoria.co/

[tight aurora]

Whats the eta for high risk ban appeals ?

[limpid arch]

Ticket #10bec9 can anyone check this ticket out? Account was made 10 months ago but doesn't start playing until 21 days ago. Clearly a bought account.

[long wren]

!appeal

[glass olive]

Hey, @tight aurora

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tight aurora]

ok wasnt sure if it was different for that type of ban, ty!

[tender jacinth]

i nned help says im unauthorised to make a ticket

[long wren]

can you post ss?

[tender jacinth]

Woah, slow down
You are not authorized to create a ticket. If you believe this is an error, please contact management.

when submitting

[long wren]

!steamid

[glass olive]

Hey, @tender jacinth

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tender jacinth]

76561198827277003

[solemn crypt]

Can I get an admin for a blatant cheater in US Low Pop?

[hexed nimbus]

If you are trying to add clips upload them to yt or streamable first and paste link the to big for ticket that’s most likely the issue

[hexed nimbus]

!report

[glass olive]

Hey, @solemn crypt

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solemn crypt]

!report

[glass olive]

Hey, @solemn crypt

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tender jacinth]

im not uploading anything its like 3 sentences

[glacial tapir]

whhy does my game just say
eac fail or connection fail

[errant crest]

Banned on EU East Long for cheating but I never used any cheating soft or smth please help My steam ID 76561198192678907