support

[lyric basalt]

Hi

[exotic shadow]

Hello @lyric basalt, could you help Apelación #156c72 pls!!

[lyric basalt]

Tagging us won’t speed up the process

[austere quest]

Appeals can take up to 1-3 days for review, please wait patiently, we will get to them as soon as possible!

[craggy bobcat]

Thank you Hyoid 🙂

[exotic shadow]

My wipe can't wait 1 to 3 days, I was banned wrongly and it's not my fault. @austere quest @lyric basalt

[craggy bobcat]

Could I seek help on this one also? I want to know which kit provides. I don't know also if I can get those kits in the vanilla server also.

I was searching and I dind't find any info on that

[craggy bobcat]

It's not the admin fault bro

[exotic shadow]

Of course, it's an admin ban.

[spice sphinx]

this guy spent 30hs playing this wipe and got banned for no reason no vac no nothing... no use vpn no use filtrers nothing. He have 5k hs and is a honest player its so stupid the ban

[exotic shadow]

@austere quest @lyric basalt

[spice sphinx]

@austere quest @lyric basalt ...

[fresh perch]

INEED HELP FAST AT ROOM OR CALL

[lyric basalt]

Here or DM’s

[fresh perch]

DM

[lyric basalt]

I dont see a reason for a call

[fresh perch]

ABOUT HACKS

CLIPS

A ICANT SEND IT ON TICKT

[craggy bobcat]

oh sure, still writing in caps

shame

Some admin can check later that one?

#7bee22

Not asking for a Fast Lane process - Just to make sure that is on the radar

[craggy bobcat]

CC: @austere quest @lyric basalt

[shut vale]

keep getting banned from servers when using bought accounts, bout to reset my whole pc reinstall windows and buy rust on a fresh account bruh

[violet ruin]

a lot of servers dont support players who play on bought accounts..

[shut vale]

thats why this whole time im getting banned for "cheating" then?

i keep getting banned for "cheating" when im not cheating

[violet ruin]

its a 100% on the "radar", just wait cause its done in order

[violet ruin]

then you need to appeal

[shut vale]

so i should do a fresh windows reinstall and delete everything?

[shut vale]

its every server i join bro

[violet ruin]

if it has to do with cheating, i dont think that will do anything

[shut vale]

i used chat gpt he said most likely bought accounts have previous cheaters

[violet ruin]

Have you tried to appeal for it?

[shut vale]

i appealed rustopia, and they denied it

[craggy bobcat]

lol

"ChatGPT please automate my base"

[shut vale]

K

[stark pond]

Appeal #85d698
help i accidently wrote something that is apparently a mutable word and now i cant communicate with my team in the game

[craggy bobcat]

"ChatGPT please do abandoned military base"

[violet ruin]

well if a appeal is denied there, im pretty sure its final theres not much you can do

[shut vale]

its same with rustoria

[violet ruin]

you can try to talk this into staff in support tickets

[shut vale]

i js wanna play rust what should i do?

[violet ruin]

what i just said 1 msg above

[violet ruin]

please wait, appeals are done in order

[shut vale]

well if a appeal is denied there, im pretty sure its final theres not much you can do?

so i basically cant play rust anymore?

[violet ruin]

you can try to talk this into staff in support tickets

that message

[shut vale]

i did

[violet ruin]

my reply to this

[shut vale]

only one server replied

i made an appeal for rustoria

[violet ruin]

what about the best rust script in your bio?

[shut vale]

i dont use them im promoting it to make some money

[violet ruin]

😭 omg

[shut vale]

?

is that why im getting banned or sum?

[craggy bobcat]

loooooooooooooooooooooooooooooool

[shut vale]

tf would i script for rusts recoil control is piss easy

[craggy bobcat]

catch on the jump

[stark pond]

Thank you for your reply. Someone I know got muted after me and has their mute lifted already- same word same reason. Absolutely unknowable to know its a 'bad word'.

Are there rustroria suggestions somewhere? I want to suggest to consider having paid members being in a priority queue above non payers.. 6 hrs for an accident mute is a bit rough

[violet ruin]

Well you're getting banned for cheating, you have best rust script in your bio

im pretty sure this is self explanatory

[shut vale]

so i delete it then im good

?

[violet ruin]

dont know, im sure the staff have seen it before

[shut vale]

ima delete it js incase

well

[toxic wing]

I'm trying to create a ticket with a video, but it keeps saying the file is too large. What's the max size? or can i DM it to an admin?

[hollow cosmos]

You can upload it to youtube/streamable and post the link in the ticket 🙂

[toxic wing]

Thank you, great idea

[sacred oar]

i dont know what i have to do, i bought the game and started playing, i found a guy that speaks anglish and helps me we start playing for 2-3 hours and i get banned for playing with a cheater but i didnt know he was cheating and i dont know how to get unbanned so plz help me

[west osprey]

@alpine leaf whats up

[sacred oar]

and i dont know how to make a ticket

[violet ruin]

!appeal

[glass olive]

Hey, @sacred oar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sacred oar]

thank you i hope it works

[tranquil dust]

um

I said f4 good fight. and i got a 2 day mute?

on rustoria us main.

[hearty fulcrum]

looking for you rn

[tranquil dust]

Thank you.

[hearty fulcrum]

happy to help

[timid tundra]

Hello, I have a problem. My friend is not allowed onto the server because of alleged "cheats" (he stood in line and was kicked, and in the chat it was written that he was kicked because of cheating), but he doesn't have them and never had them. Can you please help? Can he turn on screen sharing and prove that they are not there?

[west osprey]

!appeal

[glass olive]

Hey, @timid tundra

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[manic parrot]

Hello, what is the reason for the ban?
Banned: High Risk account?
How can I get my account unbanned?

[sturdy terrace]

?appeal

[glass olive]

Hey, @manic parrot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark pond]

Appeal #85d698
It's been closed because admin said my mute is already removed. It is not removed. What do?

[sturdy terrace]

?steamid

[glass olive]

Hey, @stark pond

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[stark pond]

thank you - 76561198023243289

[quick bluff]

can i pls go in a call with a admin i got banned for no reason pls

i need immediate help pls

[sturdy terrace]

Having a look, please be patient

[sturdy terrace]

Have you made an appeal on our website?

[quick bluff]

yes but its too much to explain on a appeal could u please go in call

[sturdy terrace]

Send your steamid here and I can have a look

[quick bluff]

76561199069787788 thanks

[sturdy terrace]

You're currently banned for ban evasion, you'll have to make an appeal so your banning admin can take a look at your situation. I recommend being honest and including as much information as you can. Nothing else I can do for you in this situation unfortunately.

[quick bluff]

ok i will make another appeal my 1 appeal didnt include much information.

[stark pond]

ty much appreciated

[sturdy terrace]

Unfortunately your mute will stay, it should expire in around 2 days

[stark pond]

to avoid in future, is there a list of bad words? how would i even know this isnt allowed i was clarifyhing someones username lol

[toxic shard]

let's make it easy, don't say what you wouldn't say in front of your grand parents

no risk this way

[stark pond]

right ok. that wouldnt cover this case i was clarifying someones username what was written wasn't a word it was a mix of text and numbers- i have no way of inferring it has meaning - only occurred it might be interpreted that way after the mute came in

ill know next time for this exact string but thats not actually easy at all

[toxic shard]

there was never a player with such name on our servers

[stark pond]

that much is clear

[worthy path]

how long dose it normaly take for a ticket to be looked at?

[restive mirage]

Can any admin help me? Recently, my ex-friend was playing with cheats on his account. The admin invited him to Discord to check, and he pointed to my account, even though my account had nothing to do with it. He was playing with cheats on his own account. My appeal was rejected on the website, and I can't do anything. I can provide all the evidence, including screenshots of the call between my friend and the admin, correspondences and etc

[normal orbit]

a rustoria admin invited you to discord to check your account?

[restive mirage]

I wasn't invited, my friend was, but my account wasn't involved.

[worthy path]

yo can someone look at my ticket pls

we literally keep getting killed by the cheater

we have video proof and everything

Ticket #2ad60a

[quick bluff]

wheres my ban admin at

[craggy bobcat]

Please someone #7bee22

[sturdy terrace]

Your banning admin will respond to your appeal as soon as they can, we almost always respond within 3 days and usually much faster than that. I appreciate your patience

[craggy bobcat]

I don't know if someone can help here.... My wipe can't wait. I already kicked the random cheater from the discord group

[quick bluff]

w admin actually very fast response i like u

[winter sonnet]

hey guys how long is association ban?

[sturdy terrace]

It's usually 7 days, depends on the situation

You should be able to see the length of your ban in the disconnection message when you try to connect

[winter sonnet]

i joined up with some randoms and 1 was cheating and i didnt even know

and rustoria is my weekend servers

i see it now though. thanks

[sturdy terrace]

Unfortunately as stated in our rules "Playing with cheaters, ban evaders or benefitting from the presence of cheaters by association, deliberately or not, is not permitted." - https://rustoria.co/rules

You can try to appeal your ban if you want, over at https://rustoria.co/support

[winter sonnet]

i get it but first time should be a warning you know

[winter sonnet]

i did. he denied it but its fine. im banned for 2 more days

[neat pumice]

If a hacker stole every single kit you and your team had, you reported them and we turned around and said that the hacker is banned, but those teammates are going to continue to play with your gear because they're just getting a warning this time - how would you feel?

The answer to that is the issue at hand - once the damage is done by a cheater, it is done, teammates ultimately bear the responsibility for selecting who they play with, your ban is temporary, that is the warning, people can and do get permanently banned for associating with cheaters.

Most people don't have an issue with this though, your ban will expire, life will go on, and you'll likely not have further issues 🙂

[cloud granite]

How about re-investigating my case? Cheaters are cheaters, but some people are falsely banned

#bringjusticeback

[worthy path]

bro how dose someone look at my ticket bann the guy but not his teammate who is also cheating?

[balmy cypress]

If its a cheating ban, teammates are included. High Risk Account bans don't include teammates

[balmy cypress]

In your case, we are confident justice was served

[worthy path]

bro literally has the same type of account bro

[worthy path]

all 3 have level 0 or level 1 accounts

fully private

[balmy cypress]

Make another ticket bro, we will look into them too bro

[worthy path]

I did

but like shouldnt the admin check the hole team

[balmy cypress]

it depends on the situation, we get sometimes hundreds of tickets per day, checking every single teammate who isn't mentioned in the report is not something that is always possible

[worthy path]

well I did mention the other teammates

but nvm

just need the last guy to get banned

[balmy cypress]

Handled now, thank you

[worthy path]

thank you :)

[tender ruin]

Hello, I was banned on the Rastoria 10x server for using cheats, even though I don't play with cheats. Please help me resolve this situation.

<@&274971100184576010>

[neat pumice]

You are gamebanned by the developer of the game sir

We cannot help you

[tender ruin]

no, it wasn't this account that was banned, it was my twink

just now

However, I have been using this account for more than 180 days.

<@&274971100184576010>

[neat pumice]

Stop pinging the admin team please

Your glory to russia account was just gamebanned 8 minutes ago

This isn't your first gameban even - so please just stop cheating I guess

[tender ruin]

what the fuck

I was banned after I took the oil rig in solo

[worthy path]

yo theres one more guy who we think just spawned in and is now despawning loot is there anything you can do? he probably has the same type of account but we havent seen his name yet.

[tender ruin]

and before that, I was banned for not having 180 days on the account that the developer banned

[neat pumice]

And now you've been gamebanned on your new account

It has nothing to do with us

[tender ruin]

Well, you're not banned from playing with other accounts.

I was just banned on your server on my twin

[neat pumice]

I don't think you're understanding what has happened here

[tender ruin]

I was banned for using cheats, even though I don't play with cheats

[neat pumice]

Facepunch has gamebanned your account

You talking here is pointless

[tender ruin]

I was banned from 1 account and logged in from another

it's not forbidden by your rules to log in from another account after 180 days of ban

[neat pumice]

Your account is gamebanned

[tender ruin]

а нихуя

ну гг проебали

[neat pumice]

Either way, there's nothing we can do about it - you won't be coming back here for yet another 180 days on modded, or at all on official unfortunately

[tender ruin]

ну дабл гг проебали

[worthy path]

yo theres one more guy who we think just spawned in and is now despawning loot is there anything you can do? he probably has the same type of account but we havent seen his name yet.

[chilly lodge]

i have been trying to cancel my subsription for toria eu medium as i have stopped p[laying taht server, but i get to a certain point and it doesnt work

can someone msg me so i can send a photo of whats going wrong

[manic parrot]

If I'm rejected for unlocking for violating
Banned high accounts , what should I do? Because I didn't violate how to prove that I'm playing fair?

@neat pumice

[sturdy terrace]

?appeal

[glass olive]

Hey, @manic parrot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[manic parrot]

I can't appeal again, what should I do? Please help me.

[toxic shard]

you said it, you can't appeal again

[long wren]

There is no more chance to prove it.

[manic parrot]

@sturdy terrace But I'm playing fair, why was I denied unlock? How can I find out the reason? When can I re-submit my appeal? I have 7900 hours on my account. I want to prove that I'm playing fair, how can I do that?

[manic parrot]

Am I permanently blocked on your project?

@toxic shard But I'm playing fair, why was I denied unlock? How can I find out the reason? When can I re-submit my appeal? I have 7900 hours on my account. I want to prove that I'm playing fair, how can I do that?

[toxic shard]

we don't do appeal on discord

[manic parrot]

What should I do in this case? Am I permanently blocked on your project?

[upper oxide]

any admin available? kinda obv cheaters in eu long

[manic parrot]

What should I do in this case? Am I permanently blocked on your project?

[drifting herald]

Please make a report at https://rustoria.co/support/report

[long wren]

the ban will remain

[toxic shard]

I will have a look into it

[manic parrot]

Thank you, I'll get back to you later. I'm ready for any checks or anything else. I'm really clean.

[toxic shard]

it's pretty rare but for once it might have been an error, it's under review by the banning admin

will get back to you asap

[manic parrot]

Thank you very much, I am waiting for your reply.

[balmy cypress]

Hey, I've sent you a message to discuss

[tranquil mortar]

Is there an administrator who can help me?

[balmy cypress]

Hey, whats up?

[steady fjord]

I logged in to the server for the first time and was banned for using cheats

who can help me

[sturdy terrace]

?steamid

[glass olive]

Hey, @steady fjord

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lethal summit]

yea same

no clue why

[steady fjord]

76561199105380575

I have only 1 account

I also have skins in rust

[steady fjord]

well what

[sturdy terrace]

Having a look, please be patient

[steady fjord]

ok

[sturdy terrace]

Hey! You should be all good to connect in around 15 minutes, while our system updates

[steady fjord]

ok ty can i join to queue or no?

[balmy cypress]

Yeah you should be fine to do that

if you get kicked for cheating after waiting, send me a message

[steady fjord]

ok

[hallow bison]

Hello and regards to the rustoria server management
Tonight my account was banned for being a high risk account, even though neither I nor my friend committed any offense. I only used VPN because Discord was filtered in the country, which is why I may have been banned.
My Steam account was private, but after being banned, I made it public. Please implement it because I did not receive any response from the site

My Steam account:76561199687804566

[violet ruin]

you did not recieve any response from the site, because appeals are done in order, so please wait :)

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hallow bison]

My request has been rejected without any response. But I would like to play in your good server collection. I don't want to leave your servers easily.

[violet ruin]

Im sorry, but if your appeal has been rejected, then the decision is final, and you will have to move on.

[steady olive]

arent vpns bannable?

[hallow bison]

Is there no other solution? I heard that your admins can check whether the computer players are cheating or not by checking them. Can you do this for me too? I really like numbered servers. I want to play on your servers.

[toxic shard]

would you be interested into providing all your other accounts ?

[hallow bison]

I don't have another account

[steady olive]

its a waste of time

[toxic shard]

ok then case closed

[steady olive]

scan pc to find out they were using dma :d

[toxic shard]

no need to scan pc ...

[steady olive]

ik

thats what im trying to tell him

[hallow bison]

Why? Doesn't everyone who has a real account have to be a cheater?

[toxic shard]

real account

[steady olive]

6eur accounts for sale btw

what do you consider real atp

[hallow bison]

I would appreciate your cooperation. Scan my computer to make sure.

[toxic shard]

won't happend

[steady olive]

happen*

[toxic shard]

this is a support channel, if you want to do what ever you are doing you are free to go in #general

[hallow bison]

What reason is there to do this with this amount of doubt and with the players' performance?

[steady olive]

could be your playstyle

dmas have a really easy bypass to scans also so theres no point in scanning pcs

[hallow bison]

Thank you for your response. Good evening.

[toxic shard]

why do you even think this is cheat related ?

[steady olive]

Guessing

[toxic shard]

well you wrong

[steady olive]

:(

[toxic shard]

and again > #general

[hallow bison]

You mean the reason I was disqualified is not because of cheating?!

[toxic shard]

does your ban says "cheating" when you try to connect ?

[hallow bison]

Not just high-risk accounts

[toxic shard]

then you not banned for cheating but for high risk account

[hallow bison]

I am Iranian and in our country, due to political differences with other countries, many platforms are filtered or restricted, so we have to use VPNs and shortcuts. And even to buy games, we have to buy new foreign accounts. Maybe that's why you are suspicious of me.

[toxic shard]

like I said, if you are willing to provide all your other accounts we can look into it

[hallow bison]

What is the reason for the high risk account being announced? Please let me know so I can find the problem.

[toxic shard]

otherwise I have nothing else to say

[craggy bobcat]

#7bee22

You guys said there that I need to find the cheater. but we already find it and removed him from discord and whatsapp group. Half of the team are still playing and was unbanned. Why me still banned? I didin't nothing wrong!

This was pretty unfair since the half of the team was unbanned and not banned at all. Cou someone look into this, please?

[cosmic pivot]

how I do appeal a ban on rustoria main

[craggy bobcat]

!appeal

[glass olive]

Hey, @cosmic pivot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cosmic pivot]

I was duoing with this guy and didn'

[craggy bobcat]

cc: @toxic shard

[hallow bison]

I have another Steam account that only has Hurtworld. Also another account that only has PUBG. Each game is only on one account (due to restrictions in Iran, we have to buy each game separately)
Should I send these to you directly?

[pseudo hound]

i just got banned for playing with a cheater. i joined this kid for a start of a wipe on us main. i joined for legit 10 mins and logged for the wipe. i didnt know he was cheating ect... in fact the kid kept dying. how can i appeal this shit

[remote sigil]

<@&274971100184576010> My ticket was closed and it says that ban was repealed, but when I tried to connect to the server I got banned again, what should I do to play on the server?

[pseudo hound]

is that ticket made through discord?

[craggy bobcat]

!appeal

[glass olive]

Hey, @pseudo hound

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pseudo hound]

thank you nomad

guess im forever playing solo cuz the few times i find a teammate they are cheating and dont tell me shit

[hexed nimbus]

Wait 15 min after last connection attempt to let the data sync to the server if you spam Connect it will only take longer so wait 15 min

[placid current]

how do i see if someonr responded to my tickey?

ticket?

ive been waiting 2 days

and it was false ban

i had 6.6k hours never got to play the sever

becusse my brother got ip banned

[toxic shard]

your appeal was responded a day ago

[placid current]

what was the response?

i dont know how to check it

sorry

[toxic shard]

denied

[placid current]

for what reason i cant even show anything?

so im just banned before even getting to the play the sever💔

to play the sever

[toxic shard]

you got banned for cheating long time ago on another account

[placid current]

the other acc that was because my brother cheated on my pc without me knowing and when i first tried playing rust i was full banned on every sever

is there any way i can get unbanned?

there has to be something to prove ive never cheated

[toxic shard]

take a time machine, go back in time, stop your brother before he cheat

[placid current]

💔

shitty moderation

[tawny coyote]

some admin on?

I have 7 staches on specific spot any chance it be destroyed?

[toxic shard]

we do not provide any ingame help, but keep in mind stash became harder to open

[tawny coyote]

ive builded into his but not upping

the stach have decay?

[toxic shard]

you can't build on top of stash

[tawny coyote]

build tetch

any chance to be there?

[toxic shard]

I don't know what tetch is

[tawny coyote]

first wood construction

twig

[past crane]

its like twig but like tetch

[toxic shard]

I can't tell, don't have enougth knowledge on that

[remote sigil]

@hexed nimbus ok, sorry, but this time it shows cheating as ban reason last time it was ban evasion

No VAC or any other ban on account

<@&274971100184576010> I was playing on other servers and it was alright, but when i try to connect to rustoria it bans me, even tho my ban was repealed

Should I re-appeal?

[hearty surge]

!appeal

[glass olive]

Hey, @remote sigil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[remote sigil]

My appeal was already approved and i cant submit another one

But I still cant connect to the server

[normal orbit]

What's your steam ID, I'll forward to admins

[remote sigil]

76561199390014943

@normal orbit 76561199390014943

[agile saddle]

guys do you know what causes a high risk ban???
when I got banned on your server for the same reason, your support team replied to me like this (2nd photo), but I don’t really understand what it means

[woven ingot]

76561199319949299 ban him. He is lvl 0 2 friends xd cheater aimbot

<@&274971100184576010>

[remote sigil]

<@&274971100184576010> 76561199390014943

[median crown]

!report

[glass olive]

Hey, @remote sigil

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median crown]

please create a ticket on the support website - we do not take them through discord

[remote sigil]

<@&274971100184576010> I already said that my appeal was approved but the ban was not lifted here is the screenshot, I am trying to play on rustoria eu east and cant connect due to it

[drifting herald]

Forwarded to admins, please wait patiently while you wait for a response

[long wren]

and no need tag admin

you dont need tag

[agile saddle]

admins???

[remote sigil]

ok

[long wren]

You can no longer play in rustoria

[agile saddle]

Huh really? thats very sad

[gentle valley]

Appeal #f1518a
i still didn't get any help yet...

[hearty fulcrum]

hello, this should be fixed again for you now. please wait 5-10 minutes then try connecting again one more time. if you have any issues, please let me know

[remote sigil]

it is fixed, thank you

[grave dagger]

<@&274971100184576010> I got banned for playing with a cheating player. But I wasn't even on the server. And the one who recruited a new player was the group leader. ;-;

Appeal #52a4d5

Could you check my ticket please?

[quiet ermine]

Please, someone look at my ticket, because otherwise I will lose my entire base.

[long wren]

!appeal

[glass olive]

Hey, @grave dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viral yoke]

<@&274971100184576010> Why does it take so long to ban obvious cheaters

Reported the guy like 4 times with clear proof and yous still haven't bothered to ban him

[long wren]

dont tag admin

[balmy birch]

hello i sumbited a ticket but i think this is more an urgent. i had a player just not take any damage from outpos turrets while being very close to outpost, it was outpost ceo. can anyone help me?

[dense ridge]

what happened

[long wren]

It will be reviewed as quickly as possible.

[balmy birch]

outpost ceo shoot me ak couple feet away from outpost no turrets did nun and before they sum how knocked me down right out side of safe zone on the top of outpost to handcuff me

[balmy birch]

thank you its fustrating to have to deal with him

[dense ridge]

that guy has been cheating on rustoria servers for years

[primal wyvern]

Hello, I got banned from all your servers for cheats, BUT I never played with cheats, can I get unbanned?

[hexed nimbus]

!appeal

[glass olive]

Hey, @primal wyvern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[primal wyvern]

i dont have VAC ban, but banned on rustoria, how it works?

if i dont played with cheats

[crude hornet]

!appeal

[glass olive]

Hey, @primal wyvern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[primal wyvern]

ok..

[balmy birch]

why is he still able to play then that seems weird?

[crude hornet]

Perhaps you can capture a picture of the reason for the ban?

[primal wyvern]

1 sec

i cant send it

no pics in this chat

where can i send it?

[long wren]

Did you get a response to your ticket?

[balmy birch]

not yet its only been a little thou

[nocturne pivot]

<@&274971100184576010> PLEASE HELP rage cheater on rustoria us main

just stole all of our loot

nothing we can do tripled all of us

will we be able to get our loot back?

[hollow cosmos]

?report please make a report

[glass olive]

Hey, @nocturne pivot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow cosmos]

Unfortunately not

[nocturne pivot]

HOLY SBHIT JUST PLEASE DO YOUR HJOB 7 PEOPLE REPORTED HIM HOW HARD IS IT

WIPED OUR WHOLE TEAM AGAIN BTW, NEVER PLAYING THIS SERVER AGAIN BRO

[long wren]

other official servers also do not return loot. 😂

[primal wyvern]

AHAHAHAHHAA

thats sounds funny

[nocturne pivot]

wiped our squad twice and theres 5 of us

pophonorface is his name and theres 2 of them

[nocturne pivot]

staff how did yall conduct an investigation and hes not banned hes tripling us everytime

idec abt the loot bro just get him gone

[timber matrix]

Hello everyone. Where can I write a report to get unbanned?

[violet ruin]

!appeal

[glass olive]

Hey, @timber matrix

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

by any chance do you speak russian? @timber matrix

[steady olive]

i think he does

[steady olive]

80% of scum players are russian

[upbeat galleon]

i got banned for playing with cheater and my appeal got denied? i met him a couple days ago and he let me base with him didnt think he was cheating

[violet ruin]

association bans arent that long, if your got denied, you need to wait it out.

[upbeat galleon]

so how long is it then?

[violet ruin]

should be 7 days

[upbeat galleon]

oh ok thanks

[pseudo hound]

Really? Even if it doesn’t say on the ban?

[violet ruin]

an association ban is 7 days, however if stated otherwise in a ticket by an admin then thats final

[spare fable]

Hello, I got kicked for no reason. The command line said I was kicked because of cheating, but I didn't download any cheats and I've never used them. Why did I get banned? And then I was thrown back into the queue. Why is that? steam proh 76561199243262198

Rustoria eu medium

MVK MASK.

[violet ruin]

!appeal

[glass olive]

Hey, @spare fable

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hollow cosmos]

?report - please create a report rather than calling them out in here

[glass olive]

Hey, @fallen vine

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[viral yoke]

Your team just closed one of my tickets for a cheater saying he is offline but he is not he is running around killing me still so can you guys like ban him already or?

<@&274971100184576010> Any help please?

[violet ruin]

please make a new ticket if the suspected player is back online

[stray otter]

can i talk to someone

some admin please 🙁 its my 3rd acc getting banned for not cheating

i just want to play but im tired getting banned for no reason

[toxic shard]

ban evading won't get you anywhere

[stray otter]

sir i am not ban evading

i do not used cheats ever in my life

[toxic shard]

well you just said you are on your 3rd account

meaning you are at least evading on 2 accounts

[stray otter]

why would i be playing if i would just be cheating>?

[toxic shard]

whatever the reason of the first ban

now if you want to try to clear the situation you need to appeal on your first account

[stray otter]

sir i can explain

[toxic shard]

and that goes on the website not here

[stray otter]

my first acc is hacked. from a random link i pressed someone sent me

then after i messaged steam

[toxic shard]

recover the account and appeal

[stray otter]

i recovered the acc

but they say to me rust is game banned they cant do anything anymore even my reason is hacked

i provided all the bank statements and they just let me recovered my acc but they wont lift the ban

[toxic shard]

there here we go, you have a gameban and try to ban evade

[stray otter]

but i never used it 🙁

[toxic shard]

did you appeal on our website ?

[stray otter]

and i created new acc just to play with my friends. i purchase new game

and have subscribe to new internet

just to have clean plate and play with my friends

[toxic shard]

^

[stray otter]

i appealled just now sir

[toxic shard]

then wait for the review, speaking about it on discord won't help

[stray otter]

i have no history of report or anythign 🙁

[toxic shard]

how would you know ?

[stray otter]

okay sir i was just trying to clear thigns up

[toxic shard]

we do not disclose player report history

[stray otter]

i have no quarrels of anyone in game

and not kill just farming always and role playing

[toxic shard]

still you can't say you don't have reports since you can't access to your report history

[stray otter]

okay sir ,thank you for your time

[toxic shard]

maybe you have, maybe not, maybe legit maybe not

np

[stray otter]

so how many time till i can know sir

[fossil viper]

I want to apply for unbanning after 5 years, where can I do this?

[toxic shard]

!appeal

[glass olive]

Hey, @fossil viper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fossil viper]

What if my appeal is blocked?

[hallow bison]

Can someone tell me what the meaning of being banned from a high risk account is? What is the reason for my ban?

[toxic shard]

already told you yesterday we won't give details

[hallow bison]

You didn't reply to the rest of the messages last night. I have another Steam account that only has Hurtworld. I also have another account that only has PUBG. Each game is only on one account (due to Iranian restrictions, we have to buy each game separately) Should I send these to you directly?

[toxic shard]

no, rust accounts

[teal swan]

I was banned for cheating 8 months ago but wasn't cheating. The only possible reason for my ban is that one of my brother has had an EAC ban around 6-8 years ago. My computer and account have never had a single ban and I've been completely legit since 2017. Is there any way i can make a new appeal ? I don't understand why i would have to take the consequences for something that i had no involvement in.

[hallow bison]

How can I prove that this is my only Rust account?

[teal swan]

Any way i can make a 2nd appeal ? After 8 months ?

[dim echo]

Hello guys! I logged in to the Rustoria EU long server, and for some reason I'm banned. Can you tell me what might be the reason, as I haven't played on Rustoria servers before?

[fallow veldt]

!appeal

[glass olive]

Hey, @dim echo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fallow veldt]

If your first appeal was denied then no :/

[teal swan]

Will i be perm banned forever with no chance of coming back ? There's 2 EAC banned accounts 2035 days ago (5-6 years ago) which belong to both of my brothers who decided to cheat and got banned at the same time. And theres my account which has been legit since 2017 with absolutely no cheats and only recently banned because admins probably checked my background is what i'm guessing

I understand your server has a "No EAC Banned alts" rule but its not alts its litteraly my brother's accounts, there is nothing i could've done to prevent this. My account has been completely fine since 2017. I have no involvement in this.

7k hours, since 2017, no ban records, there's nothing more i can show to prove i have no involvement with my brothers cheating 6 years ago.

[violet ruin]

im sorry but if your appeal was denied then the decision is final

[teal swan]

got it.

[white lantern]

hello, I was banned today. I did not play software on the eu main server, but I do not know English.

[tawny otter]

there is a team on EU Main flying around in big heli blantanly aimbotting everybody 76561198035553154 steamid

[white lantern]

my id 76561199635652361

[winged sedge]

can a admin help me? i was just banned for "high risk account"

[drifting herald]

Please go appeal at https://rustoria.co/support/appeal

[white lantern]

can a admin help me? i was just banned for cheat

[spring flax]

Hey is there anyway I can record a demo on your servers and get it after wipe?

[dim echo]

Тебе надо аппеляцию подать

[white lantern]

куда я тикет открыл не кто не ответил

[dim echo]

Выше было сообщение

[dim echo]

Вот это

Там привязываешь стим, и подаешь аппеляцию

[white lantern]

я написал уже давно туда там не кто не ответил

а ты админ?

[cosmic pivot]

I put up an appeal for a temp ban yesterday how do I check its status

[hexed nimbus]

Go to the same page

[white lantern]

can a admin help me? i was just banned for cheat

[toxic shard]

?appeal

[glass olive]

Hey, @white lantern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[white lantern]

yes

My house is just going to rot tomorrow.

[unique briar]

Hey @minor temple ! 🙂

[lavish sierra]

Admin

[long wren]

please make a ticket
https://rustoria.co/support

[plush jewel]

i got killed by him to

[long wren]

^

[white lantern]

admin my house will rot tomorrow and I'm in the bathhouse and what should I do if no one responds to the appeal

[long wren]

any admins can't respond to your appeal.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation. @white lantern

[hazy dagger]

I WANNA GET UN BANNED ]

[wraith marlin]

got bagot insta banned for 4 days for typing someones coords?

big drippa eu small

i got*

[balmy cypress]

?steamid

[glass olive]

Hey, @hazy dagger

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[toxic shard]

fixed, avoid to speak about this coordss

[hazy dagger]

@balmy cypress

76561199786609344

[balmy cypress]

You are banned for having a cheater in your team, you can play again in 7 days

[hazy dagger]

BUT HE WASNT CHEATING

[balmy cypress]

Yes he was

[hazy dagger]

wich teamate was it

[balmy cypress]

How do you know he wasn't cheating if you don't know who was banned for cheating

[hazy dagger]

i have no clue who was cheating

who was cheating\

[balmy cypress]

"PopHonorFace"

[hazy dagger]

i have no clue who that is

[balmy cypress]

He was in your team

[hazy dagger]

i had no clue

[balmy cypress]

Might be worth speaking with your teammate

[hazy dagger]

my temate added him to the team but he didnt have our codes at all i had no clue he was cheating and im getting baned for no resone

i dont understand why im getting banned if he was just in the team ui but no coddes at all

can me and my team get unbanned

@balmy cypress \

[balmy cypress]

You can make an appeal

[glass olive]

Hey, @hazy dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

The admin who banned you will look asap

[hazy dagger]

i did

like and i cant make anther 1

another

@balmy cypress

like we had no clue at all

[balmy cypress]

I've sent a message to the admin who banned you, your team are responsible for who they add to the group though

[hazy dagger]

okay

i wsnt on for when they added the guy

[hazy dagger]

anything @balmy cypress

[balmy cypress]

It won’t be for a few hours

But since your appeal was denied, I’d say it’s a low chance unfortunately

[hazy dagger]

okay

[brazen knoll]

bro i got banned by what i thought were my friendss ts so ass

check my ticket pls

[normal orbit]

Appeals usualy takes 1-3 business days, Only admins can review appeals I'm afraid.

[sharp seal]

Ive been asked to continue the DM from support ticket with an Admin but no name given lol regarding my ./s points not being recieved

[wooden peak]

Any admin online I can ask a question about

[errant marten]

can someone please help me bruh

i never played a server or cheated but it keeps kicking me everytime i join for it

[hearty fulcrum]

hey you can feel free to message me

[hearty fulcrum]

hey, what's your question?

[hearty fulcrum]

hey, can you send your steam profile link? i'll take a look for you

[errant marten]

yes

how

[hearty fulcrum]

copy your steam profile link and send it here

[wooden peak]

I have already re appealed but I want to play rust again but I got banned for being in team with a cheater basically I got on a server got a start from the guy he was named 123 then changed to 321 I logged on next day to seeing I got banned and I guess he was a cheater but I never lived with him or like acctualy roamed with him

And how long does re appeal take?

I was on the server max 20-30 mins

[errant marten]

@hearty fulcrum where do i find this, im sorry

[hearty fulcrum]

open google chrome
search for Steam
sign in
copy the link at the top
come back to discord
paste the link here

or go to https://rustoria.co/getmyid, sign in to steam, copy the number, then put the number here

[errant marten]

https://store.steampowered.com/

that?

[violet ruin]

thats the store

click on your profile and there should be a profile link

[errant marten]

okay

https://steamcommunity.com/profiles/76561199192484598/

[hearty fulcrum]

thank you

[violet ruin]

thanks

[hearty fulcrum]

@errant marten you need to make an appeal at https://bans.rustoria.co

[violet ruin]

if you were playing with a cheater in ui however you didnt get in contact with him at all, you will still get banned for being in the same ui

if your appeal is denied then wait the 7 days

if its accepted your welcome back to play

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[errant marten]

@hearty fulcrum ive never even joined this server before, why?

[hearty fulcrum]

You can speak to the admin and explain your situation in your appeal

[errant marten]

i just dont understand why its an issue, you guys just ban people that have never joined?

[wooden peak]

Does this mean it's been denied?

[hearty fulcrum]

No, that means you are unable to appeal again through the website because you already made one and it was closed.
But I checked for you, and yes, your appeal was denied.

[wooden peak]

So will I ever be able to play rustoria again?

[hearty fulcrum]

Your ban for playing with the cheater is temporary. It is a 7-day ban.

You can play again after the 7 days are over.

[wooden peak]

Oh ok then guess nothing i can do just don't join random teams anymore i guess

[cursive frigate]

Is my appeal accepted?

[errant marten]

how do i do an appeal

[hearty fulcrum]

Yes, joining random people you don't know is unsafe because you don't know if you can trust them or not. I advise you to be careful and only play with people you know and trust.

[hearty fulcrum]

https://bans.rustoria.co

[errant marten]

this is actually the most brainded thing ive ever dealt with

[wooden peak]

Your in my team your banned too 😭 wait 7 days

[wooden peak]

Yep not cool though

[cursive frigate]

bro i didnt even get within 3 grids of them

[strange monolith]

Somebody can help me with my appeal ?

Appeal #a0e859

[hearty fulcrum]

Again, joining random people you don't know is unsafe because you don't know if you can trust them or not. I advise you to be careful and only play with people you know and trust.

[strange monolith]

idk the reason of my ban tbh

[quick bluff]

can a admin check who my ban admin is?

[hearty fulcrum]

The reason is written in the server kick message, and you also saw the reason again when you made the appeal. "High Risk Account"
It has only been 1 hour since you created your appeal. The appeal process can take about 1 to 3 business days. Please be patient, and keep an eye on your appeal for when the admin responds.

[wooden peak]

Wait the 7 days brother I'm in the same boat don't trust the nice people

[hearty fulcrum]

We do not share this information.

[quick bluff]

ok but is there any way to get him/her to look at my appeal

has been 1+ day

[strange monolith]

What does a High Risk account mean?
That's what I want to know.

[errant marten]

@lily can you at least give me the information on why ive even been banned.

[quick bluff]

low hrs bought account, botted hrs (afk on menu)

[hearty fulcrum]

Again, the appeal process can take about 1 to 3 business days. Please be patient.

[hearty fulcrum]

It means your account is high risk.

[quick bluff]

alright

[strange monolith]

wtf

[strange monolith]

ahahah thx for the help

[hazy dagger]

@balmy cypress

[next sorrel]

why I get banned for high risk account?

I did not do anything that violated the server rules

[hearty fulcrum]

Hello, please make an appeal at https://bans.rustoria.co to speak to the admin.

[next sorrel]

that takes too long?

[hearty fulcrum]

That is the solution. If it takes too long for you, then you may choose not to resolve the issue. It is entirely up to you. 🙂

[next sorrel]

okay, thank you very much

where can I see the chat with the admin?

[hearty fulcrum]

I took a look for you, and I see that you already made your appeal which is great. If you sign in to https://rustoria.co then go to https://rustoria.co/support/appeals, you should be able to see a page that shows you your past appeals as well as the status of those appeals.

https://files.rustoria.co/lily/42435c52-e165-4541-bc02-80fc85c31bb3.png

If you click on the appeal you wish you view, the contents of the appeal will pop up.

[wooden peak]

@hearty fulcrum Can u check how long of the 7 days left or is that privacy breach or something like that

[hazy dagger]

@balmy cypress

[hearty fulcrum]

There are about 5 days left for you. You can also see the timer in the server kick message when you attempt to join any Rustoria server.

[hazy dagger]

i got banned again some how idk how

@balmy cypress

[balmy cypress]

I wasn’t aware you were unbanned

[hazy dagger]

on rustified

can u help i gettign false bans

[hearty fulcrum]

We are Rustoria, not Rustafied. We cannot help you with your Rustafied ban.

[hazy dagger]

is there rustified dc

[hearty fulcrum]

You can find it by using google to search "Rustafied"

[median yacht]

Hi folks, I am a Linux user who has moved on permanently from Windows. Rust actually works great on Linux, however, because EAC does not support Linux, most servers do not allow me to join. I am absolutely against cheating in all forms, and one can see that I have owned and played Rust since 4 months after the game first came out (early Legacy days). I am hoping to see if there is some way I can possibly get an EAC exemption so that I can play on the servers. I am willing to do a voice call and/or screenshare to further show that I'm a real person who just wants to play Rust on Linux, not some sleezebag cheater.

[hazy dagger]

they dont got ticket system

@balmy cypress

[balmy cypress]

lol

I am not the emperor of all rust servers, how in the world could I help you with a rustafied ban

[hazy dagger]

bc your him

[toxic shard]

That's not possible at all

[median yacht]

What, having someone EAC-exempted?

[toxic shard]

yup

[median yacht]

well FML

[toxic shard]

either EAC is enabled or not

and there is no way we would disable it

and to be honest even if such exception was possible we wouldn't do it

[median yacht]

right, of course. I don't know much about how EAC plugs into the server tech

it seems there is some kind of need for Rust for Linux users. I know I'm not the only Linux user who would want to play. there are a few "Linux" servers listed but they have basically 0 pop

[toxic shard]

rust used to be linux compatible, I was playing on it actually early

but it was costing more to maintain than it was giving

[median yacht]

yeah I played Rust on a zero pop server just a few days ago. it does still work. it's just EAC that ruins it

no, the problem is that EAC wants to hook its spyware deep in the bowels of Windows

[toxic shard]

that's how anti cheat works

[median yacht]

Linux is all open-source of course, so there would always be workarounds, although I would be surprised if there was any actual cheat available for Linux users since nobody even plays on Linux (I'm not familiar with the cheating world at all)

[toxic shard]

there are

at the end of the day basic features of cheats are plugged into the game engine and not the game itself

[median yacht]

yeah makes sense. unity would be a prime target for cheat devs

[toxic shard]

but anyway ^

[median yacht]

well hopefully someday Rust and EAC will figure out the Linux problem with whatever next-gen anti-cheat that gets developed. Thanks anyways @toxic shard .

[muted lynx]

Hey, does an admin mind looking at my Appeal #5f3092 its been a few days. Thank you

[old nova]

just got raided by a bunch of people screaming the n word

[toxic shard]

I don't thin they will, I would expect the perf to be a nightmare on high pop server on linux since no optimization was done with the unity updates

[toxic shard]

we do not monitor voice chat

[old nova]

L

this is why i play rustafied

[raven mist]

Yet you were on rustoria

[slender trellis]

Please ban this guy literally hacking Ticket #c8eabc

we lost 4 full 3 slot kits with only 1 mag

He created his account like 5 mins ago

Nick nemewq

[wide sleet]

?appeal

[glass olive]

Hey, @wide sleet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slender trellis]

when we die to cheaters why cant we just have our loot back ?

Shenzyyy Marc Please ban that mfer 🙁

We lost 4 AK Full 3 slot kits because of cheating

[wispy yacht]

where to report cheaters?

[long wren]

!ticket

[glass olive]

Hey, @wispy yacht

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

vecause it's an official server

[amber vault]

Why does Rust+ work poorly on EU Long?

[toxic shard]

the servers (from FP) you are connecting to have been having a lot of issues lately

with rust+ you don't connect directly to the game server anymore

[amber vault]

Allright, so there is no fix for it until FP lock in?

[toxic shard]

not sure if today is this issue too, but in general it was lately

[amber vault]

Yeah like Rustplusbot can connect to it, and it'll like show vendings etc. But linking any devices does nothing, and my rust+app doesnt respond to anything from the server

Oh well, thanks for the fast reply

[toxic shard]

connecting a bot and rust+ is a bad idea, you want to have only 1 service connected

also a loto f updates have been done over the past year, you might want to check if you bot is up to date with those fix

[amber vault]

It is. On every server it works fine, always has, just never on toria eu long

[slender trellis]

he's still cheating Ticket #c8eabc

[normal orbit]

tickets are handled in the order they are received, an admin will get to it as soon as they can

[crude brook]

admins ban please cheater, name cheater QZZZ

[hazy dagger]

@luke

@balmy cypress

will i get unbanned

[median crown]

?report we don't take reports through discord please create a ticket on the website and refrain from calling them out in chat pls

[glass olive]

Hey, @crude brook

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median crown]

?appeal have u already submitted an appeal?

[glass olive]

Hey, @hazy dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hazy dagger]

i have

[median crown]

the standard response time for an appeal is 1-3 business days but can be more or less based on the situation

[hazy dagger]

i fucking know

[median crown]

https://tenor.com/view/druski-shrug-idk-iono-hands-up-gif-7122581203490458147

[heavy knoll]

how to report a cheater ?

or is there only the f7 option for rustoria

[drifting herald]

You can make a report at https://rustoria.co/support/report

[drowsy stratus]

Good afternoon, where can I file a complaint about my account being blocked?

[long wren]

!appeal

[glass olive]

Hey, @drowsy stratus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hidden junco]

!ticket

[glass olive]

Hey, @hidden junco

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty fulcrum]

Hey, please be patient. Luke already told you that it would take some hours before you get an update. Luke will give you an update when there is one. There is no need to keep tagging him over and over again. Please wait.

And there is no need to be rude to the other staff members who are trying to help you.

[gentle plover]

yo i got ban in rust for high risk account bruh

i just newto game i cant play with my friends server now

[fallow veldt]

!appeal

[glass olive]

Hey, @gentle plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gentle plover]

i done linked

[onyx nymph]

how long does it take for a response after creating an appeal ?

i got falsely banned for ban evasion

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

Look for an answer in your dms by our bot

[frigid igloo]

Help, I'm logging into a server and it keeps kicking me because of cheating.

[hollow cosmos]

You can create an appeal for your ban here: https://rustoria.co/support/appeal

[sudden mesa]

Help me banned for rustoria

I was given an erroneous ban

!ticket

[glass olive]

Hey, @sudden mesa

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[little dirge]

Hello, I can't log in to the server. It says I'm cheating.

[violet ruin]

helloooo, please appeal :)

[violet ruin]

!appeal

[glass olive]

Hey, @little dirge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

!appeal

[glass olive]

Hey, @sudden mesa

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[little dirge]

I wanted to play today.

[violet ruin]

i understand but if you got banned for cheating you need to appeal

[little dirge]

I submitted it. but I don't even understand what kind of scam it is. Please deal with the administrators. I tried to build a house, but it rained.

[deep dragon]

@violet ruin I filed a report against a guy here RUSTORIA BR MAINl. And so far they haven't responded or banned him. It's been about two hours since I filed the ticket. Several people are reporting him, and he's clearly cheating. Please do something, for the love of God.

[violet ruin]

its not a scam, you got banned for cheating

[violet ruin]

reports take time and are done in order, so you need to wait till an administator gets to you

[glass olive]

Hey, @deep dragon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[little dirge]

the point is, I didn't do anything.

[hexed nimbus]

Get a umbrella if it rains

[little dirge]

eblan

[violet ruin]

can we not?

[upper oxide]

can you activly check rustoria eu long please its like so terrible at the moment... like what happend in those months holy moly even the pop is going down..

[hearty fulcrum]

Hello, what is your Steam ID? Can you send it here in this channel? https://rustoria.co/getmyid

[hearty fulcrum]

Hey, thanks for the heads up. We are actively checking and taking reports through the website now. If you happen to notice anything suspicious, please do send us a ticket, and we'll look into it for you!

[grim rock]

hi i made an apeal 5 hrs ago for bein in the team with a cheater whilt i didnt know how long does it normaly take

[median crown]

the standard response time for an appeal is 1-3 business days

[hearty fulcrum]

Hey there, what Mara said above is correct. In your case, your appeal has just been answered. If you need further assistance, feel free to let me know.

[ancient pebble]

What does high risk account mean

and why am i banned?

i took some kids boom and got banned

[drifting herald]

Please go appeal at https://rustoria.co/support/appeal

[ancient pebble]

Can you put me in a ticket

with someone

[hearty fulcrum]

No, only you can appeal for yourself. No one else can make an appeal for you.

[ancient pebble]

No one is trying to apeal for me

i just want to know what high risk account means and what it is

[hearty fulcrum]

It means your account is high risk.
Additionally, the appeal process can take about 1 to 3 business days, so I recommend making the appeal as soon as you can.

[ancient pebble]

the appeal isnt much bro

i just told them the same shit i told you i got 1.3k hours and get banned when i take some guys rockets makes no sense

[hearty fulcrum]

Okay, if you already made the appeal, then please try to be patient and provide as much information as you possibly can. The average appeal takes about 1 to 3 business days, and we thoroughly review each one (rushing the appeal may not be in your favor).

[hidden valley]

can't connect to the Rustoria servers, it says authentication timed out rust. Only on Rustoria servers.

[hearty fulcrum]

Hello, please try closing Rust and Steam. Then, please reopen Steam and open Rust from Steam. After you open Rust from Steam, please try connecting again. Let us know how it goes.

[hidden valley]

doesn't help

[hearty fulcrum]

Have you tried restarting your PC? Have you verified your game files?

!gamefiles

[glass olive]

Hey, @hearty fulcrum

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[hidden valley]

Yep, still have same problem

[hearty fulcrum]

Okay, please open a #network-support-old ticket for further support. Our network support team will try to help you troubleshoot the issue.

[hazy dagger]

@hearty fulcrum im sorry i just wanna get unbanned

[violet ruin]

!appeal

[glass olive]

Hey, @hazy dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hazy dagger]

i allready have done a apeal

[olive hemlock]

!appeal

[glass olive]

Hey, @olive hemlock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[keen forge]

yo can someone

help my friend, he was on the server and suddenly hes banned for high risk account

[keen forge]

is it normal that my mate got banned outta nowhere for that reason

even tho he was playing? normally?

[lament ridge]

!appeal

[glass olive]

Hey, @lament ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[keen forge]

alrd done

[toxic shard]

then wait for it to be reviewed

[keen forge]

this isnt a simple appeal issue it makes no sense getting flagged outta nowhere

[keen forge]

yea but why tf outta nowhere a 4k hour dude gets banned for high risk acc

he has over 1k hours on rustoria im sure

[toxic shard]

well if he has 4k hours he can provide in his appeal all his previous accounts

[keen forge]

he only has 2 atm one he bought recently

he isnt ban evading or anything tho so ye

[toxic shard]

well then those 4k hours are most certainly fake

[keen forge]

no

the hours are lit on rustoria too

i can lit get his battle metrics

[toxic shard]

but like I said his appeal will be reviewed

[keen forge]

so he's fucked for 3 days

[toxic shard]

it's just an appeal like any other one

[toxic shard]

up to

[keen forge]

yeah appeals take ages to do usually admins help here quick

way quicker than appeals, thanks tho

[misty scroll]

Which person are we talking about again?

[keen forge]

my mate

[misty scroll]

Yeah the name

[keen forge]

76561199480460514 76561199441025286

his steam ids, he's muted in discord

@terse edge

[misty scroll]

I mean if you don't see anything suspicious about that behaviour then I don't know what to tell you 😄
Just need to wait for the appeal

[keen forge]

can you do a favor and review it faster pls, he needs to go after tmrw 😄

[thick nexus]

Quick question if i had racism in my chat history like long time ago i would never be able to apply for chat mod in a offical server?

[misty scroll]

It would depend how recently and how many mutes you have etc

You're always free to apply, you will be told if you don't get accepted because of that

[thick nexus]

from what i remember last time i got chat muted was in 2024 like in june

[thick nexus]

Is there a specific time period of waiting since its been like year and half since last time i got muted

[misty scroll]

I just had a look, you were last muted in July this year

[glossy star]

just buy vip bro

support rustoria

[keen forge]

is it true that when ure muted 20 times ure perm banned?

[glossy star]

its unfair lowkey

yo Schaadt yo the real one man

[glass olive]

Hey, @hollow kindle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[glossy star]

W supporter

[misty scroll]

It all depends on the situation, everything is reviewed on a case-by-case basis

[glossy star]

schaadt can i do a feedback

[misty scroll]

Of course

[glossy star]

where

[vernal mauve]

UNBANN MY FRIEND HE DID NOTHING

[keen forge]

alr good cuz im muted 19 times and i was scared if i get a random unfair mute

[misty scroll]

#feedback-suggestions

[glossy star]

i want to give you a 5 star review

[vernal mauve]

HOPPEL DU PIC

wherer is hoppel

[hollow kindle]

cheater on Rustoria Medium EU biweekly

[glass olive]

Hey, @hollow kindle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vernal mauve]

hoppel suck my balls$

[thick nexus]

Can you send me private what did i say that got muted my friend had my account for some time

[hollow cosmos]

If you don't need support, go to #general

[lament ridge]

how long until a ban appeal gets revived? a week unsualy?

[misty scroll]

Submit a ticket please

[hollow kindle]

done

[glossy star]

see thats why schaadt is the maincharackter

W admin

[vocal osprey]

holy glaze

[glossy star]

always there for their players

[misty scroll]

You said a homophobic slur in chat, it doesn't really matter if it was you or your friend, it was on your account

[glossy star]

hmm why did he even let hes friend play on his account

its ur fault

[thick nexus]

Yup it was my friend appricate the info how long shall i wait before reapplying again for chag mod

[glossy star]

bro just buy VIP

its not deep

[raven mist]

Move to #general

[glossy star]

aight

[thick nexus]

Because he asked me to lend him my account ? Its not that deep of banned

[glossy star]

yo shenzyyy

[raven mist]

Not sure if its a good idea to be chatmod if you’re going to give your friends your account

[glossy star]

can you check my friends appeal we need him to carry our wipe

[keen forge]

Do you think i can apply w my history rn

im way more mature now 😄

[raven mist]

You got a response already

Last warning, get out of support

[thick nexus]

Well I wasnt playing in that time since it was vacation if i were to be chat mod i wouldnt let my friends play on my rust account again

[glossy star]

okay bud

thats why schaadt is better

best admin on whole rustoria

[thick nexus]

Schenzy how long is waiting period to reapply for chat mod? A year or two?

[raven mist]

Year or two sounds good

[thick nexus]

Ait I will make sure no raicsm in my chat history again

[lament ridge]

how long until a appeal gets reviewed?

[distant elk]

How long does a ban take to get reviewed if its a high risk account?

[hexed nimbus]

Appeals can take up to 3 business days

[distant elk]

I miss skyline gtst

he always helped on unfair issues like that faster 🙁

[iron surge]

@echo venture @balmy cypress asap get with me thanks

[balmy cypress]

Hey, how can we help?

[iron surge]

look why cant i join

[balmy cypress]

What happens when you try?

[iron surge]

says cheating ive never downloaded anything nor do i cheat gotta be glitched

for week now never even got shop points too

[balmy cypress]

Fixed now, you can connect in 5-10 minutes

[iron surge]

thanks sir was fricken out

[slim swift]

for the kits you redeem using the points earned on the server, do they only last 1 wipe or is it supposed to be a month?

[echo venture]

1mo

[slim swift]

can you look into my account, it doesnt show them to be active for me?

❤️

[iron surge]

^^^ same^^^

[distant elk]

why doesnt he have to appeal?

and we gotta wait days

[slim swift]

he did appeal last week

hes my clan mate.

[distant elk]

so ure saying the ban can last for a week

[lament ridge]

How long is an association ban?

[distant elk]

and then admins would be down to help?

[slim swift]

he hasnt tried to login., we were on another server until today

[distant elk]

still, unfair imo

[violet ruin]

1 week

[violet ruin]

admins always help

[glossy star]

yo Admins check my friend appeal we need him we might getting raided

hes clean

[violet ruin]

appeals take 1-3 days

[glossy star]

why the fuck he gets insta unbanned

[violet ruin]

but can be more or less based on the situation.

[slim swift]

sybau

[glossy star]

he got banned bcs high risk accout

[lament ridge]

Oh ok, I thought it was gonna be banned for like a year

[glossy star]

my friend is clean

dont ruin our wipe

check his appeal if you ban unfair than handle fast pls

hellcat stop it bro

[slim swift]

admin, can you check my kits that i redeemed for the loyalty points. it shows i dont have them anymore and it hasnt been a month.

[glossy star]

just sybau

[hearty surge]

Hey, appeals can take 1-3 business days, please be patient. 🙂

[glossy star]

yes but its not hes fault

[slim swift]

stay banned

lmao ezzz

[mortal fiber]

i keep trying to connect to the cracked vanila server but i keep getting disconnected why?

[glossy star]

he gets randomly banned for no reason

[glossy star]

sybau

[hearty surge]

High Risk Account is not no reason, it'll be handled though, hang tight 🙏

[glossy star]

hes friendly

just check it

[rugged lagoon]

why no one anwesing my ticket?

[glossy star]

he literally plays rustoria for 3 years now

just check it

[hexed nimbus]

Is it a appeal if so those can take up to 3 business days

[glossy star]

halt die fresse

[rugged lagoon]

its*** 15 day

[glossy star]

@fossil igloohilf mal

[rugged lagoon]

no one asnwer it

[vocal osprey]

@fossil igloo du kleiner leiner lappen ja

[hexed nimbus]

Lol hè no longer here 😀

[glossy star]

why

[rugged lagoon]

i got banned when im loading in and switch exit lag server

[hexed nimbus]

Went to facepunch

[vocal osprey]

why is he even a mod

[glossy star]

hoppel should game ban me

[rugged lagoon]

when i gonna got my ticket answer

if im a streamer our youtuber i got unbanned under 2 min

[glossy star]

unban my friend

pls

[rugged lagoon]

now its 15 day

[hexed nimbus]

#support message

[distant elk]

#support message

[hexed nimbus]

Then you never checked back on the page you made the appeal on

[rugged lagoon]

its norman teking 15 days?

[hexed nimbus]

My god you are bricked GL man you can’t be helped it seems

[rugged lagoon]

ok thanks

[distant elk]

r u russian

[vocal osprey]

mighty mike r u a mod

discord mod?

https://tenor.com/view/innocent-silly-it-wasnt-me-black-kid-gif-13276236495373339660

[raven mist]

#general

[hexed nimbus]

Nope not any more but I still know most directions to point you 2 if you got a question

[grizzled edge]

hi, where can i appeal a ban?

[hexed nimbus]

!appeal

[glass olive]

Hey, @grizzled edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slim swift]

admin

did you see my question about the quits i redeemed with my loyalty points? i dont have access to them

[grizzled edge]

where can i speak to an admin?

[hexed nimbus]

Trough the appeal

[grizzled edge]

it just says denied

[hexed nimbus]

Then that’s the final decision

[keen forge]

https://tenor.com/view/hog-rider-clash-royale-thinking-gif-7968908407873406663

[grizzled edge]

i mean i didnt get banned on steam how did i get banned on the server

like is there a motive at least

[hexed nimbus]

It’s in the disconnect message

[grizzled edge]

it says ban evasion, what does tht mean

[hexed nimbus]

Trying to bypass a previous ban on a different account

[grizzled edge]

this is my first account, this is a mistake

[keen forge]

if ure lying dont bothoer

[grizzled edge]

im not lying

[keen forge]

its a waste of time

[hexed nimbus]

Apperently not but I can’t see it so can’t help you with that

[grizzled edge]

i just cant grasp how they can ban me for no reason just like that and there is no actual appeal process.

[hexed nimbus]

Well you had your chance to ask it in your appeal and take it from there.

[grizzled edge]

awesome thanks.

[hexed nimbus]

[slim swift]

anyone?

on 10/10 9 days ago i redeemed my rewards and now i dont have access to any of it.

280,000 rewards, thats alot of hours i played and now i have nothing.

[fossil igloo]

https://tenor.com/view/poop-for-you-with-love-fly-gif-17303469

[raven mist]

Will forward this, can you send me your steamid?

[slim swift]

76561199074649572

[raven mist]

What rewards did you claim exactly?

[slim swift]

8592275
-80,000
Rustoria Gem
Redeemed package PVP on Rustoria 10x No BPs EU
9000
Rustoria Gem
10/10/2025, 12:45:42 PM
8592028
-125,000
Rustoria Gem
Redeemed package Legend on Rustoria 10x No BPs EU
89000
Rustoria Gem
10/10/2025, 12:42:33 PM
8591956
-80,000
Rustoria Gem
Redeemed package Builder+ on Rustoria 10x No BPs EU
214000
Rustoria Gem
10/10/2025, 12:41:51 PM

sorry just copied and pasted

[raven mist]

Np 😄

[slim swift]

❤️ was lazy lol

[raven mist]

Will forward it - dm me so i can keep you posted

[slim swift]

sounds good thank you.

[raven mist]

I asume Texas is with you in the clan?

[iron surge]

YES

[raven mist]

Forwarded your case too

[iron surge]

THANKS

[raven mist]

NO PROBLEM