support

[long wren]

Yes please move #general

You don't need help anymore

[cinder zealot]

Reshade is prohibited on our servers, you’re not welcome back.

[scenic arrow]

!wipe

[glass olive]

Hey, @scenic arrow

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[dawn hollow]

VIP buys there.

[glass olive]

Hey, @dawn hollow

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[frail wedge]

<@&274971100184576010> why we cant connect to PREVIEW-Server? -> client.connect 78.46.244.138:28010

[balmy cypress]

Hi, what happens when you try?

[frail wedge]

but its up-to-Date...

[thorny dune]

Connect using the staging branch of Rust and you should be fine

[frail wedge]

i´ll try and give feedback!

[frail wedge]

@thorny dune works!

[outer hollow]

my g tacular unbanned dont touch my balls

[old elm]

hello guys, why i can't do another appeal on ur support????

[shell falcon]

<@&274971100184576010> How to get roles Donator and verified

[lyric basalt]

!verify

[glass olive]

Hey, @shell falcon

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[old elm]

Marzy can u help me please

[lyric basalt]

Players can make 1 appeal for 1 ban

If you’ve already appealed and it was denied then your ban will remain

[old elm]

i can't do another appeal, my last appeal was declined because he say u need to do appeal with the account was banned

But idk what is my another account

[lyric basalt]

You can DM me

[old elm]

yep ofc

[teal dagger]

hey admin is it ok to dm you?

[misty scroll]

What do you need help with?

[teal dagger]

about a ban, not mine its a long story

just need advice

[keen flare]

when is wipe on main i tought 3pm uk time but people saying about force wipe 7pm

[violet ruin]

Go on.

[violet ruin]

All servers wipe on force wipe today.

[keen flare]

what time?

[misty scroll]

!force

[glass olive]

Hey, @keen flare

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[keen flare]

so 7pm uk is main wipe?

[misty scroll]

The time in your local time zone is in that message at the bottom

That is the wipe for ALL servers

[keen flare]

okay

[tidal kelp]

Hello, please help me. I log in to the server and I'm kicked out for "cheating" even though I'm not using it. Once I managed to log in, I started moving around, and I was immediately kicked out again for "cheating." Please forgive me if I'm not clear, as I don't speak English and I'm using a translator.

please forgive me if I wrote to the wrong chat

[hearty surge]

!appeal

[glass olive]

Hey, @tidal kelp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[regal shadow]

Hello, please help me. I log in to the server and I'm kicked out for "cheating" even though I'm not using it. Please forgive me if I'm not clear, as I don't speak English and I'm using a translator.
please forgive me if I wrote to the wrong chat

[drifting herald]

Please appeal at https://rustoria.co/support/appeal

[regal shadow]

I submitted it about 3 hours ago

[drifting herald]

Okay, please wait for a response. This can take 1–3 business days, but it may be shorter depending on how busy the admins are.

[regal shadow]

Alright, thank you!

[drifting herald]

No problem

[rain wigeon]

@toxic shard

supoort

[viscid vine]

how can we help you

[rain wigeon]

Can I ask you a question privately?

[viscid vine]

yeah sure

dm me

[trim rock]

Hello, I’m having trouble connecting to the official Rusteria.co server. I keep getting kicked with "Cheating detected." Can an admin help me resolve this?

[viscid vine]

!appeal

[glass olive]

Hey, @trim rock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viscid vine]

Cheating detected or banned for cheats ?

[trim rock]

It was just a "Cheating detected" kick. I have not used any cheat software.

[viscid vine]

send me your steam profile

[trim rock]

id ;76561199828460052

[viscid vine]

Verify your ingame files and try again

[trim rock]

I have not changed anything in my account. My Steam name and SteamID have been the same since the beginning, and they match my profile: [Steam URL]. I did not cheat at all.

[viscid vine]

Verify your game files

!verify

[viscid vine]

!gamefiles

[glass olive]

Hey, @trim rock

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[viscid vine]

Please try to appeal the ban

[viscid vine]

!appeal

[glass olive]

Hey, @trim rock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viscid vine]

let me know if you can appeal it

[turbid lion]

please help me I got banned for using cheats but I didn't play with them. I have an approved appeal with the number Appeal #d3409a
but when I try to log in, I still can't

[trim rock]

I have submitted my ban appeal on the official Rustoria website. I have included my Steam profile and explained that I did not cheat

[viscid vine]

Appeals can take 1 to 3 business days

[turbid lion]

the appeal was submitted on 26.09

[viscid vine]

and you didn't get an answer ?

[turbid lion]

I received an approved appeal, but I didn't get unbanned

[viscid vine]

send me your steam id please

[turbid lion]

now

https://steamcommunity.com/profiles/76561199829850898/

this?

[viscid vine]

Forwarded to admins

[turbid lion]

Okay, thanks!

[trim rock]

I have been banned for cheating, but I have never used any cheat software. I understand that appeals take 1-3 business days, but I am worried that all my progress on the server will be lost during this time. Could you please review my case as soon as possible?

Here is my Steam profile in case you need it. I am not good at English. Please help me.

[fair plank]

hi was banned on my account for no reason so i was confused and i created a new account and appealed on both i appealed on my main that was originally banned and it was declined for no reason i have never cheated so i got a new account and when i applied on my new one it was accepted i got banned from rusty moose too i dont know what this is for i actually havent cheated someone please fix

[violet ruin]

Hi, it will be resolved as soon as possible. I can't help you any other way other than to just tell you to wait

[violet ruin]

Hello, when you get banned on our servers, you should get instantly disconnected with a message that states the reason of your ban.
I understand that you're confused, however if an admin has declined your appeal, their decision is final.

[fair plank]

it just saiys cheating

no and the appeal got accepted on my alt??

bro there is something wrong with these servers

[fallow veldt]

So you got banned on both accounts?

[lean ravine]

When is force

[fallow veldt]

!force

[glass olive]

Hey, @lean ravine

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[versed quartz]

[viscid vine]

i miss you man

[viscid vine]

If your appeal got rejected you got your answer, if you created an alt account and it was not banned you can't appeal the ban because there is no ban 🙂

[fair plank]

bro it got accpeted on my alt

then when i try and go on a server in my alt it says cheating bro

[versed quartz]

Hey! Hope you're doing well :)

[viscid vine]

both account banned ?

[fair plank]

on both of them

[viscid vine]

Pretty well, how about you my friend ?

[viscid vine]

both cheating ?

[fair plank]

yes

but i havent cheated

[viscid vine]

well, if you created an alt account, you would be banned for evasion, not for cheating.

[versed quartz]

Doing good, finally got some sparetime so going to be playing force

[viscid vine]

uuuuuu, nice.

Never had the chance to ask you why you left.

[viscid vine]

can you send me a ss with both of the appeals in DM ?

[fair plank]

yea

[copper crest]

I need support please

[violet ruin]

Yes?

[copper crest]

Its a long story but i cant make an ticket anymore on ur site ive made an ban apeal for toxicity but i cant make a new one it was rejected since i didnt put in much effort

i want to put in effort

[viscid vine]

You got your answer 🙂

[violet ruin]

You had your chance @copper crest

[copper crest]

tell me how is this not enough effort what did u want me to do?

[viscid vine]

Don't be toxic on other servers from now on 🙂 Hopefully it's a lesson learnd for you.

[copper crest]

its telling me to write something convincing but it wont let me write

how does that work dude its like telling someone try again but not allowing them at the same time

i only typed something in chat years ago

why can i make only one appeal??

[hexed nimbus]

because once its denied then its final and you cant make another because you will get the same responce so kinda useless to allow people to make 100 appeals for same ban/mute

[viscid vine]

Because your first one was rejected.

Like @hexed nimbus said above.

If you would have a chance for another appeal you would know, it would be shown in the appeal.

If you don't have a countdown when you try to log in to the server, your ban is permanent and it will stay like that 🙂

[copper crest]

I recommend you are a little more convincing if you'd like a fair shot at being unbanned. The banning admin will review this soon and if it were me, I'd deny based on the low effort you've put into this appeal.

then why is it saying this? like i have to try again i mean sure ill put in more effort but i cant even appeal anymore whats the point of saying I recommend you are a little more convincing if you'd like a fair shot at being unbanned

i couldnt respond in time the admin reviewed it

[viscid vine]

You got your answer, please move to #general if you don't need help.

[hexed nimbus]

its your appeal you need to prove/convince them of your innocense so provide all details and backed up with like vids and such not like "i didnt cheat"or "i dont know why im banned" if you do that dont complain you get denied

[copper crest]

ive been toxic

and im not proving innocense im just saying sorry im guilty

so once ive said something i cant play anymore it was 2 years ago?

is this some christian server?

[novel fjord]

How much time is left for the web?

[trim rock]

@viscid vine Thank you very much for your help! I really appreciate your support and your time. Have a wonderful day!

[viscid vine]

you are welcome to play somewhere else 🙂

[foggy grove]

Hello, can you provide a download link for the US MAIN ?

[viscid vine]

!force

[glass olive]

Hey, @novel fjord

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[copper crest]

ive been playing moose bro i hope these rustoria christian cancer servers die out sooner then later

[viscid vine]

Thanks for your feedback, have a wonderful wipe 🙂

[novel fjord]

Yes

[hexed nimbus]

well then its prob so untollerable you got permed and the do not insta ban you there will have been multiple mutes small and long before the go for the last resort and thats a ban so you didnt listen multiple time and now you sorry thats kinda late mate but its final you need to look for something else have a nice day

[copper crest]

mighty mike you dirty old cancer sack

[hexed nimbus]

exactly why you cant play here LOL point proven #support message

[copper crest]

shut up

[novel fjord]

I live in the Middle East. I don't know what time it is in Europe. {I want to know how much time is left from now

[hexed nimbus]

#support message look at the last line this is automaticly changing to your local time

[hollow fable]

when does Rustoria.co – US Small wipe

is it in 1 hour or 2

[viscid vine]

!force

[glass olive]

Hey, @hollow fable

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[hollow fable]

ok

[merry sierra]

i purchased VIP to launch the map server and still can't join

[violet ruin]

#payment-support please make a ticket

[spiral jolt]

Can I download a map before wiping?

[minor vortex]

Hello! Can i join to rustoria eu east long from staging branch on force wipe ?

[fallow veldt]

Yea

[ionic talon]

!appeal

[glass olive]

Hey, @ionic talon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sacred apex]

how do you log in the server from staging? is that the same ip?

[thorn grotto]

rustoria co eu mondays server

Will there be a wipe today?

[fallow veldt]

yea

[sacred apex]

thank you for your answer mate!

[thorn grotto]

@fallow veldt

[fallow veldt]

yes

in 40 minutes

[thorn grotto]

bp ?

[fallow veldt]

In eu all bp wipes except eu mondays

on other region you have to check https://discord.com/channels/274965952116817920/1279953303613997087

[thorn grotto]

but the description says bp wipe never

blueprint wipe : never

[fallow veldt]

Yea eu mondays doesnt wipe blueprints

the other eu servers do

[thorn grotto]

global wipe bp deleted ?

just eu mondays

[golden jewel]

/auth

[glass olive]

Hey, @golden jewel

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[fallow veldt]

in 40 minutes on every eu server blueprints will wipe, on eu mondays blueprint never wipe

[thorn grotto]

okey thx

[fluid narwhal]

where is ip to east long

[drifting herald]

you can find that in #server-info

[willow robin]

when dose us main wipe

[hearty surge]

!force

[glass olive]

Hey, @willow robin

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[brave shuttle]

i got vip but i cant join prieview map

[sturdy terrace]

It usually takes 10-15 minutes to sync, if it still doesn't work after that time, make a ticket in #payment-support

[willow robin]

when dose us main wipe

[sturdy terrace]

!force

[glass olive]

Hey, @willow robin

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1759428000:F> (your local time) is the time of the next force wipe and it will happen <t:1759428000:R>.

[willow robin]

ty

[brisk dagger]

hi i need help

[woeful rose]

<@&874995535881326632> <@&274971100184576010> i need help. i m trying to connect this server connect long.rustoria.uk:28015 but when i join, it kick me. The reason "Cheating". I played faceit before and maybe is for that. Can u help?

[sturdy terrace]

?appeal

[glass olive]

Hey, @woeful rose

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[brisk dagger]

same as me i have the same problem

[craggy sun]

me too

[brisk dagger]

and its my first time in rustoria

[craggy sun]

Stormz

help me

[hearty surge]

!appeal

[glass olive]

Hey, @brisk dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slim sierra]

eu east long 850 ?

[brisk dagger]

@craggy sun

[craggy sun]

ye'

[brisk dagger]

how i can fix that

[craggy sun]

i js reset game

[brisk dagger]

that

[craggy sun]

im trying rn

[brisk dagger]

i try all

in support its say they dont see i have ban

[craggy sun]

sma

same

[fair iron]

eu east long 850 ?

[craggy sun]

it doesnt work

[brisk dagger]

hoooo man i want play i have vip i have all

[valid comet]

ai cant appeal the ban

[hearty surge]

What does it say?

[craggy sun]

it says ban evasion

while this is my first time playing

[brisk dagger]

same

[craggy sun]

this servber ass

i js wanna play force

@glass olive

<@&874995535881326632>

[hearty surge]

!appeal

[glass olive]

Hey, @craggy sun

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[craggy sun]

i did that

it says ban evasion

im not waiting 2 days

[mossy sand]

Some people added me to a team and I was immediately kicked for playing with a cheater. 1 minute passed, maybe less. I'm a permanent VIP on your server. I've never played with cheats and I've never played with other cheaters. Help me.

[woeful rose]

me the smae brother and now i have 200 of queue

[hearty surge]

!appeal

[glass olive]

Hey, @mossy sand

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[craggy sun]

W admins

[woeful rose]

i m too unlucky

[craggy sun]

dont even help

[gloomy sparrow]

Make an appeal

[craggy sun]

i did

but i wnana play rn

not in 1-3 days

[sterile hamlet]

what is the max pop in eu medium

[craggy sun]

<@&274971100184576010> <@&874995535881326632> check my appeal

[lyric basalt]

no need to tag

[gentle jetty]

I join the question

[valid comet]

<@&874995535881326632> check my appeal

[craggy sun]

<@&274971100184576010> when will i get response

[brisk dagger]

<@&274971100184576010> i have same problem help me

[violet ruin]

Hi, wait

[violet ruin]

!appeal

[glass olive]

Hey, @valid comet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

please wait

[austere quest]

Appeals are handled within 1-3 days. Please wait patiently. We answer as soon as possibly, so it’s typically within 1 day.

[craggy sun]

<@&274971100184576010> will i get queue skip for false

ban

[fallow veldt]

no

[balmy cypress]

Send your steam

[fallow veldt]

It wont help if you keep pinging admins too

[primal spruce]

just paid for vip but its not working, please help

[balmy cypress]

use #payment-support

[lament parcel]

#support

[brisk dagger]

'm trying to join the server and as soon as I see my character asleep on the shore it gets me out of the server, with a message that says "Cheating" even tho it's my first time on the server and also bought a vip so I can't really do anything atm..can I get help?

[balmy cypress]

Hey, whats up?

[balmy cypress]

?steamid

[glass olive]

Hey, @brisk dagger

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lament parcel]

hi luke, uhmmm first time i would be playing on sea long

[stark coral]

Can you please expand the slots on the server EU East Long, and there are already 500 people in the queue

[lament parcel]

and i am getting kicked for cheating,

where i don't have any record on my account

i normally play on a modded server

[balmy cypress]

?appeal

[glass olive]

Hey, @lament parcel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

automatically goes up, give it some time

[tame bridge]

eu long full wiped?

[stark coral]

And how many maximum slots will they expand to?

[brisk dagger]

76561198354898436

[willow robin]

what dose client intergrity violation mean

i cant join any sever

[balmy cypress]

Fixed, try connect again in 5-10 minutes

[slim kindle]

How to get VIP

[balmy cypress]

Hey, you can buy it on our website: https://donate.rustoria.co/index.php

[willow robin]

can i get some help

it kicks me out and says client intergrity violation

@balmy cypress CAN I GET HELP

@balmy cypress it kicks me out and says client intergrity violation

[balmy cypress]

try verifying files

[willow robin]

how i do that

[balmy cypress]

https://support.facepunchstudios.com/hc/en-us/articles/360008398478-Verify-Rust-Files

[lament parcel]

hi @balmy cypress thanks for taking care of us, just want to know how long does it usually take in real time for my appeal / account to get checked

[balmy cypress]

you didn't reply to this

send a link to your steam

[willow robin]

minnd dose not say local files

[balmy cypress]

send a screenshot of what you see

[lament parcel]

https://steamcommunity.com/profiles/76561199694096173/

[balmy cypress]

I am afraid you'll have to appeal on the website

[balmy cypress]

?appeal

[glass olive]

Hey, @lament parcel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sly dirge]

Rust is saying that AU Med needs a server update (wrong connection protocol) . Its also not listed this was from the direct connection. Discord says people are on the server tho which is odd

[balmy cypress]

did you not watch the clip on the link I sent you

I cannot help you if you don't actually look at the things I send

Installed files

[willow robin]

ohh shit my bad found it

[vague crypt]

Hello, I'm looking to have my SV account unbanned. I've been banned for a while now and I still don't know the reason for the ban.

[balmy cypress]

?steamid

[glass olive]

Hey, @vague crypt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vague crypt]

I already did it, now what?

[balmy cypress]

Send it here

[vague crypt]

What do I have to send? My ID?

76561198936829474

That's my id

[lament parcel]

already sent an appeal

linked my account and discord

[rich kite]

i just got muted for saying ginger!

what the heck!

[balmy cypress]

Unless you are ready to send your main, we cannot help

[cedar prairie]

I chose the wrong server and bought VIP on the wrong one. Could you transfer it to the EU long server for me?

[balmy cypress]

Unmuted now

[vague crypt]

As your main? Sorry, but I don't understand. I gave you the ID you asked for.

[balmy cypress]

#payment-support

[north crest]

Luke doing work 👷

[cedar prairie]

I already sent it 4 hours ago and they haven't replied to me.

[tacit ginkgo]

was 63 in queue i got timed out click back instantly but it sent back in queue EU medium ! help pls

[weak mountain]

yo guys will you expand the server eu medium?

[halcyon tendon]

We are sitting at a lan party and getting an error when trying to join one of your servers " Too many connections from this IP" any way around this? we are 6 atm but one more will be joining tomorrow

[fallow veldt]

https://discord.com/channels/274965952116817920/989424320797364224

[limber willow]

is eu medium que bugged or smthn? ive been 4 ahead a long time and bm say ppl leave and join all the time? no way all those leave/joins are vips

??

[long terrace]

e

[limber willow]

10 que for 1hour is brutal

[hearty surge]

!slots

[glass olive]

Hey, @weak mountain

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[stark hazel]

is there anyway i can appeal a ban evasion i think its from a account of mine that got hacked a while ago

[minor temple]

Have you appealed before?

If not you can appeal here https://rustoria.co/support/appeals

[grand shore]

hey

is thier not a curosery rule

curtosey

i ctashed

crashed and now have to wait

hello mods

[craggy sun]

can someone help me

[minor temple]

There is protection, you may have taken longer than the timer to come back

[minor temple]

What do you need help with?

[craggy sun]

i put appeal

and no response

i says imn cheating

it wouldnt even let me spawn in and its my first time on the server

[grand shore]

l kitty

[royal ruin]

Hey Admins, could you please check my appeal (#c28f7f) and lift my ban as soon as the temporary ban ends at 9:59:42 PM GMT+2? I honestly don’t know why I got banned from the very start of the wipe. Thanks a lot!

[lament parcel]

same thing happened to me @royal ruin

@craggy sun same thing

<@&274971100184576010>

<@&874995535881326632>

[royal ruin]

Yes, but I don't understand why.

[lament parcel]

we did create an appeal

[fallow veldt]

You'll have to wait until you get a response

[lament parcel]

sucks having to wait this long for not doing anything 🙁 i guess i would need to wait 1-3 days for not cheating 🙁

[mental badge]

whats a fix?

[ancient dune]

Stop kicking your router

[grizzled timber]

Hello, buy i VIP Long Server EU, and connect ban Cheating

[hollow cosmos]

?appeal

[glass olive]

Hey, @grizzled timber

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lament parcel]

what's up with this connect banned?

is there an issue or something?

[hollow cosmos]

connect banned?

[vernal shell]

any idea how to fix this

[lament parcel]

alot of us are getting banned just after connecting, i don't play on your server but when i decided to play on it right now right after connecting it says banned for cheating

@vernal shell https://support.facepunchstudios.com/hc/en-us/articles/360008398478-Verify-Rust-Files

luke sent it earlier

[hollow cosmos]

did you create an appeal?

[long wren]

!gamefile try it

[glass olive]

Hey, @vernal shell

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[vernal shell]

thanks

[lament parcel]

yes i did

but waiting for 1 - 3 days for not doing anything wrong is crazy

[woeful fiber]

https://rustoria.co/clans/NVY

[lament parcel]

you guys should look into a mod you have why people are getting banned without any reason

[lament parcel]

same thing with @royal ruin and @craggy sun

just a suggestion not being bossy lol. xD

positive attitude ❤️

[crisp wraith]

hello,admin,my teammates have never ever cheated!! please insure your ban! ty admin steam id:76561199169745437 steam id:76561198130302247 <@&274971100184576010>

[hollow cosmos]

if someone is banned "for no reason" then they will get unbanned when they appeal. you just have to wait for a response.

[lament parcel]

yeapp i am waiting . waited for queue, got kicked banned, waiting for appeal, then will wait for queue again

[grizzled timber]

They didn't write the reason for the ban. We bought VIP status on the EU LONG server, but when we log in, it says it's fraudulent.

[balmy cypress]

Hi, please use #payment-support

[royal ruin]

Hi Admins, my temporary ban has already expired, but I’m still not unbanned. Could you please check my appeal (#c28f7f) and help me with this?

[minor temple]

You should both be good to go now

[crisp wraith]

ty

[grizzled timber]

Why was I blocked when I purchased a VIP card?

[lament parcel]

@minor temple admin please check appeal Appeal #a5fd96

[grizzled timber]

Why was I blocked when I purchased a VIP card? https://steamcommunity.com/profiles/76561198329986250/

[lament parcel]

i'm on queue 9 ahead of me i don't want to queue again 🙁

Thank you kitty

i just got the notification you're the best

[minor temple]

#payment-support will be able to help you are having issues with queue skip

[lament parcel]

LOVE YAH!

[royal ruin]

So

[stark coral]

Well, it's not funny anymore, I've been standing in a queue of 100 people for 3 hours, and there are only 44 people in the queue. Increase the number of seats, it's impossible to enter due to technical limitations - there are 44 people in the queue, but there are actually 90 people in the queue. There are 745 people playing in total, and the server has a limit of 700 people. Please add at least 50 seats. Please, I'm asking you. (EU East Long)

[stark coral]

PLS

[long wren]

Cant

[stark coral]

What??

[royal ruin]

Hi Admins, my temporary ban has already expired, but I’m still not unbanned. Could you please check my appeal (#c28f7f) and help me with this?

[long wren]

!steamid

[glass olive]

Hey, @royal ruin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[royal ruin]

76561198971221197

[minor temple]

Should be good in go in about 10 minutes

[long wren]

Admin cannot arbitrarily touch it

[stark coral]

This is very bad(

[royal ruin]

Rustoria web : Suspended

[minor temple]

I have just removed the ban our end so in ten minutes you should be able to connect

[royal ruin]

ok THX

[zealous light]

Hello i buy the wrong VIP can i switch it for the good server ?

[drifting herald]

Head over to #payment-support

[grand shore]

mod

where do we make cheater ticket

[versed summit]

is using an anti afk macro bannable? What are the punishments.

[north crest]

!report

[glass olive]

Hey, @grand shore

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[grand shore]

!report

[glass olive]

Hey, @grand shore

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[grand shore]

we just loaded in the sever and one of our teamates were cheating

[versed summit]

why r u in a cheater team than

[grand shore]

we didnt know nothing i just spawned in met thid guy of a lfg

mods can yall revoke pls

[fallow veldt]

!banappeal

[glass olive]

Hey, @grand shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grand shore]

mods

how long are bans for palyong with cheaters

that we didnt know

[hearty surge]

Association bans are usually 7 days, but you can double check by joining the server.

[grand shore]

it doesnt tell me it just says banned for palying with cheater

can i speak to someone

[fallow veldt]

First offence is 7 days

[fallow veldt]

For what?

[grand shore]

i have question can you join rq

[fallow veldt]

I'm in a match rn so not really

[grand shore]

can any mod join pls

[gloomy bloom]

Where do I Buy VIP to skip queue?

[grand shore]

i littearly bought vip and then i get banned for a random tm8

[fallow veldt]

Create an appeal

[fallow veldt]

!vip

[glass olive]

Hey, @gloomy bloom

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[violet ruin]

whats the issue?

[grand shore]

i want to speak to someone pls

all of us

[violet ruin]

you can do so in a support ticket

[ocean jacinth]

we all got association banned for a guy we met less than an hour ago

[grand shore]

and we all bought vip

[ocean jacinth]

i didnt

[fallow veldt]

Create an appeal

[grand shore]

like wtf i needa refund or soemething

[shy remnant]

!refund

[glass olive]

Hey, @grand shore

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[grand shore]

there gonna get abck to me tommrow foce wipe

[shy remnant]

You can ask for a refund if you did not use the VIP

[grand shore]

i used it once

and then we get banned for a random cheater in our group

[shy remnant]

Well according to our ToS, you are not eligible for a refund

[grand shore]

thats not logical

[shy remnant]

"Playing with cheaters, ban evaders or benefitting from the presence of cheaters by association, deliberately or not, is not permitted."

• https://rustoria.co/rules/vanilla

[west osprey]

@rough slate

[grand shore]

ik its not permitted

i didnt know the ddue i met him on herei just spawned in my bag and got banned

i littearly just bought vip and got banned

[shy remnant]

"deliberately or not"

Make an appeal mate

[grand shore]

i didnt even get to use it

[violet ruin]

If you had someone in your team ui cheating, it doesnt matter if they interacted with you or not, you will get banned for association

[grand shore]

the appeal wont odo much

[violet ruin]

!appeal

[glass olive]

Hey, @violet ruin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

Well you won't know if you don't appeal

[violet ruin]

your only option to potentionally get unbanned is to appeal

[grand shore]

ill jsut wait the 7 says

days man

[violet ruin]

or that

[grand shore]

alr thanks guys

[thorny scroll]

Hello need help

got banned for come to discord

[drifting herald]

Whos name was in the kick message?

[thorny scroll]

loriemagpie

[minor temple]

@west osprey

@thorny scroll please join #368790610783764480

[sudden blade]

!report

[glass olive]

Hey, @sudden blade

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frail robin]

Could any admin check out Ticket #e06554 ? Im pretty sure he is cheating

[drifting herald]

Tickets are handled in the order they’re received, so please be patient it will be seen to soon.

[frail robin]

ok

[north cypress]

help me While playing on the server, I was suddenly banned by EAC for 2 hours and after my time was up, I was banned when I entered the server. I couldn't figure out why.

[hearty surge]

!appeal

[glass olive]

Hey, @north cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rain palm]

<@&274971100184576010> DO YALLS FUCKING JOB

BAN THE HACKERS

LIKE HOLY FUCK

[minor temple]

Not really sure what you mean by this but if you would like to report a player you can do that on our website

https://rustoria.co/support

[west osprey]

https://tenor.com/view/trash-cans-dancing-trash-cans-trash-can-dancing-trash-can-shut-up-gif-24101099

[west osprey]

If you think you've found a cheater, make a ticket. There's no need to come here and tag us all with no context. It's not helpful for anyone lol

[rain palm]

bro everytime this happens yall dont do anything

[west osprey]

I'll take a look at the last time you submitted a ticket, one sec

[rain palm]

its like im talking to a wall

i made alot of tickets

the last one i made was when i got muted

[prisma egret]

I have a question about how to cancel my recurring subscription for vip

[cosmic raft]

Can anyone give me a bit of help? The EU MONDAYS server that wiped today but says mondays is it weekly or what?
Vanilla

[minor temple]

!cancel

[glass olive]

Hey, @prisma egret

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[cosmic raft]

like basically just so i know since im looking for monthly

[hearty surge]

Answered in #general

[cosmic raft]

thanks

[west osprey]

Respectfully, we don't live in your head and read your mind, so when you think someone is cheating we can't immediately investigate. If you make a ticket, we will look into the situation.

[west osprey]

You made a ticket, and within 5 minutes that player was banned.

We're doing our jobs

[rain palm]

is the guy banned rn the one that killed me?

[west osprey]

The player you reported was banned.

[rain palm]

76561199318029025 this guy?

[unborn thunder]

yo hello how much do i have to wait to play toria servers again i got a recent game ban

[balmy cypress]

yes

[rain palm]

did his team8s get banned?

[balmy cypress]

they did

[rain palm]

okay ty

:)

love yall

rustoria on top <3

[balmy cypress]

180 days, you can check the rules on our website https://rustoria.co/rules/vanilla

[unborn thunder]

alr ty

[serene swan]

my ping keeps going from 50 to 95 ping

can anyone help

[dusty sorrel]

check #network-support-old

[slim roost]

how do i make an appeal ;-;

[dusty sorrel]

!appeal

[glass olive]

Hey, @slim roost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ornate depot]

I was playing and suddenly got banned , i thought it was because of using vpn, after that i wrote an appeal to rustoria, they told me that i've got banned by EAC and they will reconsider my appeal after it wil gone(ban was for 1 day),i came to appeal but it writes that it's already appealed, what i should do?

[median crown]

if you have already submitted an appeal then you just need to wait for the response. typically 1-3 business days but can be more or less based on the situation

[slow nymph]

Does rustorio servers have leave protection? say I left the server and joined back, am I hitting a que?

[drifting herald]

Yes this is 2 minutes

[marble temple]

Hello, I was banned by mistake. Please check my ticket. My steam ID is 76561199701449530

[edgy meteor]

Hello i was banned for no reason can you please check me ID https://steamcommunity.com/profiles/76561199863249693/

[faint portal]

i was banned for no reason wah

[hearty surge]

Tickets are handled in the order they’re received, so please be patient it will be looked into soon.

[faint portal]

is it for vpn?

[hearty surge]

!appeal

[glass olive]

Hey, @edgy meteor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty surge]

The ban reason should show when you try to reconnect.

[faint portal]

it just says cheating and i have never cheated on this game

[marble temple]

Ok, thanks

[hearty surge]

!appeal

[glass olive]

Hey, @faint portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

help me dont create appeal

[loud moss]

I have 2 device mine and my brother's (mine's potato ofc) so if i switch to my brother's device and then switch to my own device time to time will it get me ban?

Cuz I cannot always play on his

[dusty sorrel]

I don't see why

[loud moss]

So it will get me ban?

[dusty sorrel]

It's always best to read the rules if uncertain

But i don't see why playing on 2 different pc's from time to time should get you banned

[loud moss]

Ok i thought it will count it as unfair means even tho its just a device change

[dusty sorrel]

Why should it be unfair?

[loud moss]

Fps change ig

One time we playing at 40 and other time its 90 which leads to easier gameplay

[dusty sorrel]

It's all good 👍

[loud moss]

Aight 😊

[radiant basalt]

Can I appeal the ban here or is this not in this chat?

[drifting herald]

If you are banned please appeal at this https://rustoria.co/support/appeal

[loud moss]

You can try in rustoria website its easier there

[radiant basalt]

I have already filed an appeal but there has been no response to it for over an hour.

[drifting herald]

yes, please be patient. Appeals can take 1–3 business days to receive a response though sometimes it may be shorter

[plush dust]

where do you report cheaters?

litteraly blatant cheating for 2 hours and none is banned yet

[drifting herald]

You can report players here https://rustoria.co/support/report

[royal ruin]

Please check my friend’s appeal with the number #fcea4d, as the situation happened due to an administration error, not his actions. We kindly ask you to review it again. Thank you for your understanding!

[median crown]

appeal responses typically take 1-3 business days but can be more or less based on the situation

[royal ruin]

Thank you for the reply!
I understand that appeal responses usually take 1–3 business days. However, since this situation was caused by an administration error, I’d really appreciate it if you could double-check appeal #fcea4d when possible. Thank you for your time and understanding!

[sudden blade]

anyone else getting high ass ping on na long?

[somber tendon]

can you check 76561199140234276

rustoria eu long

[viscid vine]

!report

[glass olive]

Hey, @somber tendon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[muted swan]

how do i check how long im banned for

[wide sleet]

?appeal

[glass olive]

Hey, @wide sleet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[muted swan]

i checked the site but it didnt say how long the ban was for

[slow elk]

.

[lusty kestrel]

can you make tickets in this

[long wren]

what your banned reason?

[wintry kite]

how long till my ban is over

[knotty meteor]

any <@&874995535881326632>

[uneven wolf]

free me

free noir

[gritty anvil]

Hi admins, could you please check my appeal ticket and let me know if there are any updates? My ticket number is #286e22. Thank you!

[unique flint]

<@&874995535881326632>s , i loaded in and was instantly banned??

[hollow cosmos]

please dont ping admins

make an appeal

[hollow cosmos]

?appeal

[glass olive]

Hey, @unique flint

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[arctic rivet]

?appeal

[glass olive]

Hey, @arctic rivet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tribal sable]

anyone else getting this?

[violet ruin]

what server is this on?

[tribal sable]

Rustoria US Main

[violet ruin]

are you on normal rust or staging branch?

[keen nacelle]

Why does it kick me off the server when I try to write in Discord Luke

[grizzled inlet]

Anyone having this problem?

[long wren]

try reconnect

[grizzled inlet]

Already tried that

[long wren]

@flint bronze Read it

[violet ruin]

verify game files

[grizzled inlet]

I have also tried that couple of times also reinstalling still doesnt wor

[violet ruin]

try googling the issue

it could be also a game issue with graphic settings

try putting some ingame settings off/down

[vital oak]

Report

[glass olive]

Hey, @vital oak

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[keen nacelle]

please help me I can't log in to the server. It says to write in Discord

[long wren]

come to discord?

w\hat is the name of the kick message?

[keen nacelle]

come to Discord.gg/rustoria-luke

[long wren]

!steamid

[glass olive]

Hey, @keen nacelle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[keen nacelle]

Is everything done now?

[long wren]

post your steamid

[keen nacelle]

!steamid

[glass olive]

Hey, @keen nacelle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

post your steam64id

hello?

[bold jewel]

Can you get banned for cheating if you use a vpn? ive never cheated but now ive been banned from rustoria?

[long wren]

we allow vpns

[keen nacelle]

!steamid

[glass olive]

Hey, @keen nacelle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

💀

[bold jewel]

oh then im really confused lol

[keen nacelle]

specified

[slow knoll]

I created a network issue support case, wondering if anyone could look at it? We're a group of friends trying to connect from the same house - we were allowed yesterday, but now it doesn't work again 🙂

[long wren]

only a few admin can review network tickets.

[long wren]

Click the link https://rustoria.co/getmyid\

[slow knoll]

Any idea when they're on? 🙂

[keen nacelle]

akkun tied everything up

[long wren]

post your steam acc url @keen nacelle

[bold jewel]

Ive posted an appeal to the website, but im not really sure what im supposed to do at this point? I dont know what flagged me as cheating or anything

[long wren]

where are you from? @keen nacelle

[keen nacelle]

Russia

[long wren]

!steamidru

[glass olive]

Привет, @keen nacelle

Пожалуйста, отправьте нам свой SteamID64, чтобы мы могли вам помочь. Получить свой SteamID64 вы можете здесь:
https://rustoria.co/getmyid

[keen nacelle]

76561199208622017

[long wren]

send a dm @balmy cypress with your steam64id

[thorny dune]

Your issue should be solved and you can connect

[bold jewel]

Hey so i had my ban appealed for cheating and i went to join a server, i clicked respawn and was issued another ban for cheating that i am appealing again. Would anyone be able to tell me what is flagging this? I am using clould flare vpn

[long wren]

It has nothing to do with VPN, just wait for the response to the appeal.

[thorny dune]

Using a VPN can cause these types of issues sometimes, an unfortunate side effect of using one to play but we will always endeavour to resolve this as quickly as possible once appealed or brought to us here

I've processed your appeal, so you should be able to connect now

[bold jewel]

Sweet thank you guys very much, ill keep the vpn off so hopefully it doesnt flag or anything

[thorny dune]

Not to worry if you prefer to use one, just let me know if you have any further issues

[bold jewel]

So it says the ban is still active, havent been able to reconnect for a while

[thorny dune]

Try once more for me

[bold jewel]

it works! tyty

[wintry kite]

guys didnt the guy i was palyign with who got banned for cheating get unbanned?

why is my ban still active

can someone check

this is what he sent me

[median crown]

change your steam name and then reconnect

[wintry kite]

thats not my ban

thats his ban

my ban is association

when he wasnt cheating as u can see

[median crown]

pass the msg onto him

[wintry kite]

bro u are not reading what im saying

he got unbanned

and i was banned because i palyed with him

for 1 week

cant you guys lift my ban since he wasnt cheating

like a 1 week ban for playing with someone who isnt even cheating

[thorny dune]

The player you were banned for playing with, was absolutely not unbanned. They are and will remain banned for cheating at this time

[wintry kite]

are you sure?

[thorny dune]

You can send me your SteamID and I will double check, but pretty sure yes

[wintry kite]

its linked to my bio

[thorny dune]

In that case yes, that's what I checked

[wintry kite]

ok i really think you are mistaken let me check on my friend and tell you

[thorny dune]

I can assure you, the most recent ban you have for playing with a cheater, they are still banned for cheating and if they told you otherwise, they are either mistaken or lying to you

[wintry kite]

can you send me his steam profile?

the guy who got banned

for cheating

[thorny dune]

https://steamcommunity.com/profiles/76561198204638968

[solid shale]

Will they continue to expand slots on Eu East long? <@&274971100184576010>

[lyric basalt]

Not really sure but I would say 650 is max for Long server day after wipe

[steady breach]

Where do we report cheaters?

[misty scroll]

On https://rustoria.co/support/report

[random pecan]

i got banned for no reason

[misty scroll]

The reason will be displayed when you try to join the server

[random pecan]

yea it says violating comunity guide lines but i didnt do anything

[misty scroll]

Violating community guidelines? Can you send me your SteamID please?

[lean nimbus]

can you check why i am banned?

[misty scroll]

The reason will be displayed when you try to join the server

[lean nimbus]

says cheating

[misty scroll]

Then that's the reason

[peak flame]

I'm being kicked from the server for "cheating," even though I played fine yesterday and have VIP status. There was no ban, I just got disconnected yesterday, and I can't log in anymore.

[misty scroll]

Both of you can submit an appeal here https://rustoria.co/support/appeal @peak flame @lean nimbus

[lean nimbus]

ok

Appeal #d7ee03

please check

[fast turret]

I joined the server but the rustiria link thing says i am not joined

Rustoria*

[misty scroll]

It will be checked as soon as possible

[misty scroll]

Send me your SteamID please

[hot cliff]

can i get ticket #04db38 checked please

[misty scroll]

Tickets are actively being looked into, no need to send it in here

[polar escarp]

can you guys look to mine ticket?

[hearty surge]

They'll be looked into based on order received

[wet plover]

Check ticket please 🙏🏻

1462

[mellow sandal]

Guys, yall charged me for 2 vip on the same server, I got a refund for one, but the other one that i paid for got cancelled, or idk, the site says it's still active for like 17 days ig, but I get que when I join up.

[nova vector]

i got banned for high risk account what do i do

[misty scroll]

You can create a #payment-support ticket

[misty scroll]

Submit an appeal: https://rustoria.co/support/appeal

[mellow sandal]

Ty

[nova vector]

Check ticket Appeal #841f13 please and thanks

[hearty surge]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[left robin]

its was a auto ban for a suspicious account

[nova vector]

hahahaha

so weird lol

[wet plover]

Hi guys I pay for vip but site still loading and I didn’t receive my vip

[toxic shard]

Open a #payment-support ticket, provide all the info and ping me in it

[wet plover]

Already
Ru-1462

[violet ruin]

Thanks, please wait

[hot crane]

Can you tell me how long the ban was given? 76561199361965550

[flint jungle]

https://steamcommunity.com/profiles/76561198971210519/ been spamming for hours in SEA main

[hearty surge]

You should see how long your ban lasts by rejoining the server.

[hearty surge]

!ticket

[glass olive]

Hey, @flint jungle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[flint jungle]

made one they closed it saying hes not spamming, takes one look at the chat to see he is lmao

[hearty surge]

We should be fine for now then, if it keeps happening feel free to report again.

[plucky scarab]

Yo! Could someone check my ban appeal on the website? Im really tired of this happening with me and my team again. "Appeal #d1337c"

[toxic shard]

If you are tired of getting banned, you might want to pick a server in which cheats are allowed

[plucky scarab]

but like I didnt mean it in that way, I meant that it is second time this type of situation is happening with me, In ban appeal that I made I explained the situation.

[misty scroll]

It's not a situation that is just happening to you, it's because you and your team are involved in cheating

You brought yourself in this situation, like Marc said, if you want to avoid these situations then play on a server which allows cheaters

[plucky scarab]

I can surely say that my team is not involved in cheating

I can see that what I typed in the ban appeal surely didnt matter at all

[misty scroll]

I mean you can say whatever you want to say 😄

[plucky scarab]

true

[misty scroll]

But yeah, we have nothing to talk about if you're just denying that you and your team are not involved in cheating

Good luck finding a different server to play on

[shrewd sail]

админи пидараси

[misty scroll]

Don't play with cheaters and you won't be banned

[mint warren]

Any admins online?

[hot crane]

Schaadt

[misty scroll]

What's up?

[misty scroll]

Hello

[mint warren]

Can I type details about my ban please? I can't type all that in a ticket

[ocean ember]

Where is slots on EU EAST LONG?

[mint warren]

It's just an interesting situation that happened

LoL

[spiral trout]

I used to play Rust with a Bloody mouse and I wasn't banned. I went to Rustoria and I got banned.

[misty scroll]

There should be plenty of space to type that in your appeal

[hot crane]

You can check the appeal; we just felt sorry for them and added them to the team. #a735aa

[hearty surge]

!appeal

[glass olive]

Hey, @spiral trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

The server opens slots when it can.

[shrewd sail]

cheater with 5 kills for 12hours

[glass olive]

Hey, @misty scroll

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shrewd sail]

omg

[violet ruin]

!slots

[glass olive]

Hey, @violet ruin

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[violet ruin]

@ocean ember

[hot crane]

the last time they lived near us and everything was fine

[shrewd sail]

61kill 72 die cheater

okay

[misty scroll]

I don't know who or what you are talking about, if it's regarding a ban you simply need to submit an appeal https://rustoria.co/support/appeal

Same goes for you, submit an appeal

[mint warren]

Schaadt

[misty scroll]

Alsvan31

[hot crane]

we just want to continue wiping, there were no cheaters in our house, we didn't know that the neighbors who didn't interact with us were playing with them. Therefore, I ask you to consider this)

[misty scroll]

What you want is to submit an appeal

[mint warren]

I accidentally submitted the wrong appeal, and now I can't write to this ban again.

[hot crane]

OK, thanks for the reply.

[shrewd sail]

Are you saying that Tuman plays with cheats?

[toxic shard]

all cheaters are not good cheaters

[misty scroll]

Your ban is not permanent, however I agree with the decision made by the admin who reviewed your appeal

[mint warren]

But listen

[misty scroll]

I'm listening 😄

[mint warren]

My team look all our friends and we are not found who got banned for cheating

All got banned for playing with hacker

But who is a hacker we just have no idea

[misty scroll]

"Aleet"

[mint warren]

hhhhhhh

[misty scroll]

They got game banned

[mint warren]

Damnnnn

[misty scroll]

https://steamcommunity.com/profiles/76561198097053967

https://i.schaadt.gg/c7abe0c7-7c3a-4c6f-a968-5d2794d814ab.png

[mint warren]

That guy just joined for 5 hours and got banned

Fuck

[misty scroll]

There's not much to argue here hahaha, it's unfortunate but you'll just have to wait out your ban

[mint warren]

LoL

30 days holiday

Xddd

The problem is that we are just waiting to wipe 15 days and right now we are seen for 1 pepega join and got banned for vac

When he just doesn't live in our main base

Damn

[hot crane]

What are the chances of being appellated if you didn't know or have any contact with the cheater?

[misty scroll]

It's unfortunate yeah

[misty scroll]

I can't give you any estimate, every appeal is looked at individually so it'll be considered for your specific case

[hot crane]

We added the bums to the pack and now we're sitting in the sauna. The result: the bums are working wonders

[mint warren]

Schaadt that guy got banned vac ban and he does not live with us, why did we get banned too ?

Because he is in our team ?

Or how that's working

I don't understand

[hot crane]

we added a homeless neighbor to the team. The result: our team is in the sauna. And the homeless are working wonders

[misty scroll]

I can't go too much in depth regarding how we do things, but you guys were associated with them and thus you get banned

[mint warren]

Understand

But sadly that happened when that guy just didn't live with us

It's like if someone makes a village and in that village has a guy who got vac ban

All got banned

Damn

Just a little bit don't understand that

[misty scroll]

Well you guys were playing with them, therefore you are banned

[azure stream]

Hello is anyone free from the administration side?
I am waiting for 40 minutes in the channel called waiting for support.
(Btw i am not runting just stating a fact)

[misty scroll]

Hey, what do you need help with?

[mint warren]

Only safe now play solo lol

[azure stream]

Oh hello, would want to discuss a ban. Would want a more clear image from the administration if possible.

[misty scroll]

Appeals are through https://rustoria.co/support/appeal, you'll be communicating with admins directly there

[jolly echo]

if i donate to rustoria, will it give me premium? with yellow chat text and premium queue? i looked in the website, didnt see info about it.

[shrewd sail]

ебать ты лашок пиражок

[azure stream]

Ye i know Schaadt thank you very much. But if anyone from the admins have time would really want to talk via voice chat if possible.

[misty scroll]

Premium is something applied by Rust itself, has nothing to do with Rustoria. You can see the requirements to achieve premium status as a player here:
https://support.facepunchstudios.com/hc/en-us/articles/25840924689693-Premium-Servers

[misty scroll]

I'm not currently available to hop in voice, however you should be able to get most of your questions answered through the appeal process

[misty scroll]

Also just to add, the yellow chat colour is for players who have purchased VIP on the specific Rustoria server

[azure stream]

Oh okay. Do you know perhaps at what time would you be free +-?
So i would enter waiting for support channel again

[placid relic]

yo hi where can i report player on this discord?

[formal lynx]

Hello can u tell me why arctic station didnt respawn on Rustoria EU main? She bagged and no respawn all wipe!

[misty scroll]

What questions are you trying to get answered? All communication regarding bans usually happens through the appeals system

[misty scroll]

You can report here: https://rustoria.co/support/report

[oblique epoch]

hi, i can not connect au medium server?

[misty scroll]

We don't change anything regarding respawns, you can submit a bug report using F7 to report the issue to Facepunch

[azure stream]

Just to get the whole image. Because i have been playing for 3-4 months non stop on your server. I come back home from university and i find out i am banned.

[misty scroll]

What is the error you're getting?

[misty scroll]

We don't give out much information regarding bans, and anything we do is through the appeal

[oblique epoch]

server update require

[misty scroll]

I'll forward it, thanks!

[oblique epoch]

thank you admin

[azure stream]

[gritty lichen]

hi admins

im trying to gift a VIP but the purchase button is not working

[misty scroll]

Are you sure the SteamID is in the correct format?

[weary copper]

hey admins, if i have a vac ban long ago (4000days), will i be eligble to play in this server?

[thorny dune]

Hey there, we only moderate Rust game bans, so as long as you don't have one of those you are fine

[weary copper]

thank you

[finite sonnet]

Good afternoon! I was banned for using third party programs for cheating.I just joined the server and got banned! Can you find out why I was banned?

[hearty surge]

!appeal

[glass olive]

Hey, @finite sonnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[finite sonnet]

I have already filed an appeal on the site

[tender flax]

Hello, I was banned for evasion, but I haven't been able to access the banned account for several months (I was token grabbed), so I recreated an account and bought the game again several months ago, and I don't understand why it's happening to me today in the middle of a wipe 🙁

[hearty surge]

!appeal

[glass olive]

Hey, @tender flax

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tender flax]

Ok

[stray geyser]

Hi there, may I ask how to report possible cheats in server?

[hearty surge]

!ticket

[glass olive]

Hey, @stray geyser

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[icy patrol]

Ticket #f7ad51 pls

[glass olive]

Привет, @mint warren

Слоты на наших серверах динамические. Это означает, что сервер будет автоматически увеличивать или уменьшать слоты в зависимости от очереди.
Этот процесс полностью автоматизирован, и персонал не может влиять на уменьшение или увеличение слотов!
Не смотря на то что, слоты являются динамическими, всегда будет определенное ограничение, гарантирующее наилучшую производительность сервера, что обеспечит пользователю положительный опыт игры.
Наши месячные или двухнедельные сервера не будут увеличивать свои слоты, чтобы соответствовать нашим основным серверам, поскольку это не соответствует ожиданиям месячного или двухнедельного сервера.

[tribal sable]

anyone knows how to fix this? Only happends when trying to join rustoria us main. im able to join any other server

[tender flax]

What is the general response time? Because I spend time on my wipe

[oblique epoch]

I have the same problem as you.

[thorny dune]

Are you sure you are trying to join US Main? I see no connection attempts from you on this server

[tribal sable]

@oblique epoch @thorny dune its crazy. trying to join from the menu gives the error but joining with the ip on console works

hopefully helps someone else

[oblique epoch]

it not working in au premium server🥹

[thorny dune]

I will forward this to our dev team

[steep kraken]

Has the loottable been updated for the advanced bluprint spawn in crates and stuff?

[thorny dune]

This is now being looked into

[thorny dune]

Do you mean for the modded servers?

[steep kraken]

Yes

[thorny dune]

I will reach out for some more information on this. Are you asking because you haven't found any at all, or the balancing doesn't feel right?

[steep kraken]

Oki doki cool. I havent found any, at the moment we are having to make them with the basic prints

Which will take some time haha

[thorny dune]

Thank you for letting us know, will let you know once I get an update

[cinder olive]

i need backup
https://cdn.discordapp.com/attachments/1146485056899141632/1423689354622271599/image.png?ex=68e13989&is=68dfe809&hm=484468c1d6f6c7944a792386e0a4d74b2542dee3391c9ca5ac17790a7a3603aa&

[keen quarry]

I log into the server (I bought myself a VIP) and it says High Risk Account, why is that?

[drifting herald]

Please go appeal at https://rustoria.co/support/appeal

[keen quarry]

How long will it take for me to get a response? I already wrote.

[drifting herald]

ответ может занять от 1 до 3 рабочих дней, пожалуйста, будьте терпеливы, пока ждете

[keen quarry]

Can you do it faster? I just need it right now.

I even bought myself a VIP

[drifting herald]

That’s just the standard response time, I’m sorry as I said, please be patient while you wait for a response

[oblique epoch]

Now I can join server, thank u admin

[keen quarry]

I bought myself a VIP to play and log in now, but I'll have to wait a very long time...🥹🥹

[drifting herald]

The standard response time is 1–3 days though many receive a response faster than that, and you can speak in Russian to me i will translate 😄

[last mason]

where do I go to report someone?

[keen quarry]

Yes, I'll transfer it myself for your convenience. But why does my account say "High-risk account" when I log in?

[drifting herald]

You can report a player here https://rustoria.co/support/report

[drifting herald]

I appreciate that, thanks, but since this is a "high risk account" we can’t give out any information about it

[keen quarry]

Is this because I have 300 hours played on my account?

[drifting herald]

As I said, I cant give information about that

[warm locust]

I played all night after wipe, and can't join right now with the same reason

[keen quarry]

Okay, thanks for the answer.

[drifting herald]

Then please go appeal at https://rustoria.co/support/appeal

[warm locust]

I can't sumbit ticket on site "Slow down, you are not logged in", but i logged

[drifting herald]

Strange, try giving it 20 minutes and then try again

[warm locust]

okay, thank you

[warm locust]

How long it takes to review appeal?

[drifting herald]

So you have made it now? If so that’s good, a response will typically take 1–3 business days but you may receive one sooner

[warm locust]

Yeah, i made it

[fierce sky]

Good day,

I teamed up yesterday with a random guy and got banned for playing with a cheater i need help ASAP like wth\

[drifting herald]

Please go appeal at https://rustoria.co/support/appeal

[mint warren]

Can someone help me? Why my team got banned for 6 days but me got banned for 14 days

For 1 reason

Playing with hacker

[north crest]

you may have been banned before for that reason, each time will get longer.

[mint warren]

14 month ago

Got banned for playing with hacker

[north crest]

That could be why, still make an appeal

[mint warren]

Okay! Ty

[jolly echo]

how can i improve the queue timings of a server i play in? premium of rust, vip in a specific server, or anything else?

[grim sail]

I can't log in to the server, and it says "connection attempt failed"

[barren surge]

Hello need help
got banned for come to discord

[coarse ridge]

eu mondays kicking me because of cheating?

[fallow veldt]

!appeal

[glass olive]

Hey, @coarse ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[arctic yew]

what if i cant sign into the appeal website because im community banned from csgo

[barren surge]

Hello need help
got banned for come to discord

[coarse ridge]

said ban not found

[fallow veldt]

?steamid

[glass olive]

Hey, @coarse ridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fallow veldt]

What does it say when you try to log in

[barren surge]

Hello need help
got banned for come to discord

[fallow veldt]

Is there any admin name too?

[barren surge]

pls help

<@&874995535881326632>

[arctic yew]

error

but i know its because im trade banned

[barren surge]

<@&274980199668645888>

pls help me

[hollow cosmos]

?

whats up

[pseudo ruin]

Is it possible to 'unstuck' players? Stuck in a boat under a dock of fishing village, impossible to get out

[barren surge]

Hello need help
got banned for come to discord

[hollow cosmos]

what was the name>?

[barren surge]

fraiz

[hollow cosmos]

whatever the name is after come to discord, dm them

[barren surge]

I don't understand you.

[pseudo ruin]

Anyone on EU Mondays able to push a boat or tp me out or anything? I'm glitched and cannot leave the boat lol

[fierce night]

<@&874995535881326632> I've been banned by mistake, please tell me what to do https://steamcommunity.com/profiles/76561198861586402/

[barren surge]

Hello need help
got banned for come to discord

<@&274980199668645888>

[dusty sorrel]

!appeal

[glass olive]

Hey, @barren surge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hollow cosmos]

screenshot the ban message

@barren surge dm @slow vapor

[fierce night]

@barren surge Бро подскажи что делать забанило по ошибке а я только что випку купил

[drifting herald]

!APPEALRU

[glass olive]

Привет, @fierce night

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[barren surge]

@slow vapor

[mint warren]

Тебе нужно ему написать

[barren surge]

не отвечает

[mint warren]

Жди теперь

[barren surge]

ой блять

я бесконечно на сервер перезахожу чтобы очереди нее было

[mint warren]

Тебе не поможет это)

[barren surge]

почему же?

[mint warren]

Он может ответить в течение 1-14 часов

Если не больше

[barren surge]

пиздец какой же мудила нахуй

администрация блять спит

пимздец

[mint warren]

Ну так сейчас не прайм тайм

У них 12:30 +-

[hollow cosmos]

please move to #general

[mint warren]

Okay np

[hollow cosmos]

keep conversations to that channel

[tidal kelp]

Can you tell me how long it will take to get a response to my appeal?

[hearty surge]

!appeal

[glass olive]

Hey, @tidal kelp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[radiant plover]

Fix lag on EU LOW POP

[drifting herald]

Hi, admins have been notified of this problem

[shut sun]

yo need help its not allowing me to connect

!appeal

[glass olive]

Hey, @shut sun

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kindred shore]

!appeal

[glass olive]

Hey, @kindred shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kindred shore]

I did this last force the appeal got approved but now im banned again for "ban evasion" anyone known why this happens? <@&874995535881326632>

[stone dove]

how to get skins in the rustoria.co/rewards

[kindred shore]

<@&274971100184576010>

[misty scroll]

Maybe if you ping admins one more time you'll be able to join

[lyric basalt]