support

[glass olive]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hollow cosmos]

send pls

[near halo]

76561199432863713

[hollow cosmos]

thank you, ive forwarded this to the team 🙂

!appeal @near halo looks like you are going to have to create an appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

Done Appeal #2bc56e

[glass olive]

Hey, @safe hatch

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[chilly swallow]

any admin can check Ticket #382403 pls

[hollow cosmos]

tickets are responded to in order of when they are submitted 🙂

so a little patience goes a long way

[nimble swift]

Hi it’s possible buy PLAYTIME REWARDS??

[hollow cosmos]

you can buy the kits for the modded servers from the store or use reward points to claim them

[left pebble]

can i refund my vip

i'm banned & i brought vip so its useless

[fallow veldt]

You'll have to do a payment ticket

[flat token]

this creature suicide by cop is ban evading a 7day chat mute 76561198384447249 https://cdn.discordapp.com/attachments/1168643238148706498/1413618372196831323/image.png?ex=68bc9633&is=68bb44b3&hm=eaa8962b16a67b904df197e9f64eb4adf13be2b71ca311d9901a52c992e6fba5&

irdc its just the weirdest thing ive ever seen (toria main) if that goated admin is active again

[stable badger]

!cancel

[glass olive]

Hey, @stable badger

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[grizzled wave]

hi support
i've got banned from server because someone use hack and hacked my account too , who got banned from his Actual account
how can i fix this ? i've make an appeal and get decline for same reasons 'Ban evading is not allowed"

[turbid geyser]

Actual

[dawn cape]

!ticket

[glass olive]

Hey, @dawn cape

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quick cedar]

OLA ALGUEM POR AQUI PRECISO DE AJUDA

[pale bobcat]

how long until my ticket gets checked about ? Appeal #b80268 it was a ban for high risk account ? thank you 🙂

[icy bolt]

Hey, I was banned long ago from your severs (no kidding like 3 years ago), I don't even remember why (I think it was chat spamming or smth similar). Is there anyway I can get my ban revoked?

!ticket

[glass olive]

Hey, @icy bolt

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven rose]

!report

[glass olive]

Hey, @raven rose

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven rose]

i want report player, he say nword on chat

and spam

!ticket

[glass olive]

Hey, @raven rose

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lapis verge]

is streamsniping allowed?

[hollow cosmos]

"Streamsniping of content creators partnered with Rustoria, whether you are aware they are partnered or not, is not permitted."

[faint bane]

https://www.twitch.tv/pavelelelele/clip/TolerantCleverClamBrokeBack-WvH0vXdGvWPsO6Kn Streamsniping for some cloth

poor lil bro

@sturdy seal

[hollow ginkgo]

hello I typed a greek word with english characters "fagame" that means we killed someone and i got muted

can i get the mute away somehow?

[surreal jungle]

Hello i get the ban playing whith cheater but non of us what cheating

how can i take that ban

[balmy cypress]

?steamid

[glass olive]

Hey, @surreal jungle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[surreal jungle]

redy

[balmy cypress]

what do you mean

[surreal jungle]

76561198975627028

[balmy cypress]

Your teammate is gamebanned

but you said nobody is cheating

[surreal jungle]

whaattt

which whoneeeeeee

[balmy cypress]

Baldu

[surreal jungle]

because we were 4 playng

are you kidding me ?

[balmy cypress]

I am kidding you yes Leon

[surreal jungle]

naaa but

what can i do bro literaly i playd from yesterdei at 2 pm to today at 12 am

win felipe9ign

[balmy cypress]

Since you said nobody was cheating, I guess all we can do is unban ya

[balmy cypress]

you'll have to wait 7 days

[surreal jungle]

I literally played all night and that stupid Baldu just came in. He didn't talk to anyone or go on Discord. Please ban him for life, but we can do it ourselves.

[balmy cypress]

Your team is your responsibility

you had a cheater, the ban is 7 days

[latent stone]

.

[surreal jungle]

Lucas, there's no way to prove that we didn't know or anything like that in order to get into the wipe again.

[red shell]

https://img.kookapp.cn/assets/2025-09/04/xIrw5tYRWC13508x.png?x-oss-process=style/ld

[balmy cypress]

lucas

[balmy cypress]

?appeal

[glass olive]

Hey, @red shell

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

@pine cypress how can we help you ?

[pine cypress]

can i talk to someone>

[shy remnant]

About what ?

Most questions can be answered here, is it about a ban, reporting someone, a payment/vip issue ?

[pine cypress]

got banned for playing with a cheater but we had no contact once so ever and he never had auth

it was alies

[shy remnant]

!appeal

[glass olive]

Hey, @pine cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

You need to appeal the ban on our website, the admin responsible of your ban will give you a decision there

[pine cypress]

how long is the process

[shy remnant]

As stated in the above message:

« 
Note: The standard response time is 1-3 business days, but can be more or less based on the situation. 
»

[pine cypress]

do you have the ability to get someone to answer sooner its a weekend and i have vip

[shy remnant]

Tbh, this is still playing with a cheater. You are responsible for who you choose to ally with, and the rules are pretty clear on that. quote : « Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted. » - https://rustoria.co/rules/vanilla

@red shell do you need any more assistance ? I can see that Luke answered your last question

[fair creek]

hey @shy remnant

I also got banned with being in that team system but I never played, I was fully afk no bags codes tc nothing, didnt even communicate to them but got added to the team, would there be anything I could do?

[shy remnant]

!appeal

[glass olive]

Hey, @fair creek

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fair creek]

i have one currently

made it about 5 minutes ago

Appeal #2ba77c

[shy remnant]

Alright, perfect. You must wait for an answer then

The banning admin will answer directly in the appeal

[fair creek]

even if i wasent affiliated by any way shape or form just team system?

alright

[shy remnant]

Technically, you are affiliated still as you are both team mates

But we will review this fairly dw

Just give all the details in your appeal

[fair creek]

i mean thats a stretch when i never was even in the same area as them ever but i get it I understand

[shy remnant]

Fair enough, I understand your point tho. I would really give all that details in your appeal if I were you, that can help understand what happened etc

Never hurts

[fair creek]

I did, would you know if the banning admin is reviewing these currently?

or who it is?

[frigid trail]

whats self wounds on rustoria leaderboards

[patent geode]

Got banned because a new teammate was cheating we didn't even know he was then he said he's been banned loads for cheating on other servers

[fair creek]

any way to find the banning admin?

[smoky cape]

That isnt shared

[smoky cape]

!appeal

[glass olive]

Hey, @patent geode

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[patent geode]

Since none of us have cheated in the past will we still get perma banned or is it just temp

[worldly fractal]

yo luke

midnight dm you

[young monolith]

got banned for having a kid in my team i met that day for cheating

how i check what they say to my ban appeal

[tribal pier]

i have a video of someone aimbotting?

does it help to get him banned?

[vestal temple]

i want to get unbanned because ive been false banned for a while now but idk where to go

[long wren]

please make a ticket
https://rustoria.co/support

[long wren]

!appeal

[glass olive]

Hey, @vestal temple

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tribal pier]

https://streamable.com/fp4k47

is this obvious enough?

[long wren]

we dont take report in discord

[tribal pier]

do you think a report would be realistic?

[long wren]

#support message

^

[tribal pier]

i did a ticket

[marsh reef]

ticket !!!!

#e3e222

[night meadow]

This guy boot me offline n took my stuff

I need an admin

[young monolith]

@long wren

How do I look for the response to ur ticket

[night meadow]

Idk how to I jus started this like almost week ago n idk how to

But I rlly need an admin here asap this guy bottled me offline n took my stuff

Booted

He went offline so idk his username

Idk how to create a ticket

[young monolith]

i created a ticket but dont know how to see response

[long wren]

https://rustoria.co/support

[dawn cape]

how long does it normally take for a admin to reply to a ticket on the website?

[frail robin]

Can admin help with Ticket #585632 ? He is getting all my loot

73hour cheater

[next dagger]

Blatant cheater in BR Long we need some help steamcommunity.com/profiles/76561198828288069

[haughty jay]

Ticket #7db74b cheater us med plz

[steady cape]

I need assistance with ping issues. Suddenly getting massive high ping to US LONG, has worked fine for last 2 days and now its unplayable. I'm not having any other network related issues on my end. Please assist.

[night meadow]

His user name is tinythebutcher

[swift dome]

is there any admin support?

[woven ingot]

could an admin tell me the house cord of a cheater banned?

[thorny dune]

Being an official server I'm afraid this isn't information we are able to share

Are you trying to appeal here https://rustoria.co/support/appeals

Feel free to send me a screenshot of the error you are facing

[woven ingot]

why? he stole my kit and my teammate's kits and go away and got banned and we cant have the house cord

[thorny dune]

We just aren't able to interefere with gameplay on any kind of level and that includes sharing information any player doesn't already have

[young monolith]

someone pls do my ticket been 2 hours

[thorny dune]

An cheater report ticket or an appeal?

[mighty lava]

go look at my support ticket pls

[young monolith]

appeal lit this kid joined my team for a hour then gets banned

[mighty lava]

on eu main hes running around tripling everyone XD

[young monolith]

i even have proof to

[mighty lava]

they are like 4-5 guys and 1 guy is fucking going ham with triple hs

[smoky cape]

Tickets get looked at as fast as possible but you are in a line with other people so unfortunately all you can do is just be patient

[thorny dune]

Include any information or proof you have into your appeal so we can take a look when reviewing the appeal

[young monolith]

i catn send a picture tho because its a screenshot

can i send to u on dms

[thorny dune]

There should be a button to upload a screenshot into your appeal ticket if you go back to it

[young monolith]

can i dm it to u and u make it a screenshot

[mighty lava]

you guys should really look at my ticket tho theres like 3-4 people and 1 guy legit 4x heading 3x heading with semi

[young monolith]

my pc cant access screenshotsfor som reason its like a clipping

[mighty lava]

ty anyway!<3

[young monolith]

or something

@thorny dune check yo dms

i sent a ss

[thorny dune]

If you made a ticket on our website, we will check it out as quickly as possible and you'll get a reply in-game

[young monolith]

@thorny dune i can add u to a call rn

[mighty lava]

THAT WAS quick ban ty guys >p

[plain totem]

Yo can someone get banned because they brought a siege tower and trapped me while i was in outpost and drove off?

Kinda a weird thing to be doing so

[lucid kite]

plez check appeal when you have time ❤️

[near halo]

check my appeaal pls @thorny dune

[thorny dune]

Appeals will be looked at as quickly as possible, keeping checking back on the website for an update

[ruby marsh]

why is it so laggy

me and tons of other people are on high ping in the 200s

pls fix it

[near halo]

It says from 1 to 3 days and without response.

[ruby marsh]

it's only like half the population

[near halo]

Kind of a one off case, I was banned for a high risk account, I’ve been playing Rustoria for many years now, I’ve appealed and have been banned for almost 7 hours now w no response can someone look as soon as possible so I can continue wipe. I made the appeal already and provided proof as well

[kind pine]

high risk account！

help

Appeal #2c8cd2

Help

@thorny dune pls help

[near halo]

me too

[kind pine]

Need help!

My base getting raid !

Pls check appeal

[near halo]

They don't respond to it, I've had the appeal for 2 days.

[kind pine]

What is your ban reason?

[near halo]

high risk account

[kind pine]

I should private my account

Pls help!

Play like 5 wipes

[near halo]

they never respond to the appeals

[kind pine]

Now I public my profile and I got banned😭

Hello any admin here?

i alread buy more dlcs pls unban😭

high risk account

[brittle lodge]

RUSTORIA EU EAST LONG CHEATER 76561199348045246

RUSTORIA EU EAST LONG CHEATER 76561199348045246

[next dagger]

<@&874995535881326632> <@&274971100184576010> <@&274980199668645888> <@&393554009799000064> steamcommunity.com/profiles/76561198828288069 is still cheating on the server.

[smoky cape]

Make a ticket

Pinging people wont speed anything up

[kind pine]

can some1 help？

Appeal #2c8cd2

this high risk acc ban really ruined my wipe

this ban shouldnt exist

i get up early just want farm some scrap

but admin ban me for high risk account and go sleep

[long wren]

Is your appeal pending?

[next dagger]

@smoky cape I made a ticket but the guy that answer probably don't play the game. One of the most obvious hackers that I ever saw.

Can someone that plays look the ticket?

[kind pine]

pending

[dull sparrow]

76561198871142382 Revenge
76561199266792108 Monkey these two people are cheating on Rustoria Us Low Pop

[near halo]

responding my appeal pls

[long wren]

cheater?

[glass olive]

Hey, @dull sparrow

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dull sparrow]

yeah

Revenge has sus account

[echo granite]

Hello, dear server support. Help me, I've been banned on the Rustoria.co-EU Low Pop server for no reason. I didn't do anything wrong, but I've been blocked: cheating

pls heip

help

[smoky cape]

An admin will look at it when they get the chance

[smoky cape]

!appeal

[glass olive]

Hey, @echo granite

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kind pine]

Appeal #2c8cd2

pls check any admin online？

[lucid isle]

check mine aswell
Appeal #8f39af

[long wren]

only banning admin can reply

[near halo]

checky my Appeal #9b1d56

[long wren]

@near halo

[near halo]

sorry.

[austere beacon]

fix discord bot eu medium pls

[kind pine]

i got ban for high risk account

that is ban i think

[steady tapir]

<@&874995535881326632> Hello, can you help me with the problem, I can’t log into the server

<@&874995535881326632> <@&274971100184576010>

@raven bison

[high path]

u were hacking moron

[steady tapir]

@sturdy terrace@regal wave

[long wren]

!appeal

[glass olive]

Hey, @steady tapir

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

dont tag admin

[left pebble]

Wtf are these rules rustoria have

They say I used my vip .. how the hell I used my vip when I was banned

[kind pine]

Appeal #2c8cd2

pls check any admin online？

admin sleep so deep

[lucid isle]

admin check appeal pls n
Appeal #8f39af

[viscid vine]

Appeals can take 1 to 3 business days

[viscid vine]

same as above

[kind pine]

my base getting raid！

[viscid vine]

if you already loged in to the server it equals to ''used''

[gaunt snow]

Hey guys, I wanted to play on the server today, but when I joined - it told me that I was banned for cheating, my friend already had this for no reason, can anyone help me figure it out?

[glass olive]

Hey, @gaunt snow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[left moat]

My friend activated the PvP+ kit, but how can I receive it?

[stone steppe]

hello admins , i create ticket and player was banned , ban he play as 2

can u ban him friends too?

how i can connect with u in discord

<@&274971100184576010>

[long wren]

make a ticket again and dont tag admin

[stone steppe]

what a reason for ticket ?

how i can back loot stolen by cheater?

[lyric basalt]

You cannot

You can raid them

[stone steppe]

ok , and u cannot ban second player then he played without party?

[lyric basalt]

If you make a ticket, other admins will have a loook

[stone steppe]

ban he already banned

[lucid isle]

can i get in contact with an admin please?

[long wren]

but what do you need help with?

[stone steppe]

cheater ban i saw in chat

[glass olive]

Hey, @stone steppe

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stone steppe]

ban he's teammater witout party not

[lucid isle]

a ban appeal i would like to speak with someone

like a vc or something

[long wren]

have you submitted an appeal?

[lucid isle]

yes but i would like to explain further

[long wren]

please wait for a response to your appeal.

[lucid isle]

it got denied but i was never cheating

just got randomly banned

so i would like to speak to an admin as i just bought vip

[long wren]

and no matter which admin you explain to, that admin won't be able to respond to your appeal.

[long wren]

oh if your denied its over

[lucid isle]

is there a way you could get in contact with someone

[rocky fog]

Ticket #27a9bf

blatant cheater on main

i hope this guy get banned ASAP. thank you.

[long wren]

thank you please for wait

[lucid isle]

do you do pc checks?

or anythng to prove im not a cheater i got 5k hours

[hollow cosmos]

Nope

[lucid isle]

could i get in vc with you

[hollow cosmos]

Im unavailable to VC as I'm not home

[rocky fog]

Please i need some admin asap can you ping someone who can banned

he blatant cheating so bad 300meters headshots 🤦‍♂️

[lucid isle]

could you get me in contact with a different admin

[kind pine]

Appeal #2c8cd2

[hollow cosmos]

If an admin is available, they will be checking this channel and let you know

[kind pine]

@lyric basalt pls help

high risk acc

i already buy more dlcs

pls unban

[lucid isle]

thank you bc i am a legit player that got false banned

[hollow cosmos]

Appeals take between 1 and 3 business days!

[still field]

yo my tm8 is bannend he wants to make an appeal but he cant cause they say there is no ban found? andyone help?

[hollow cosmos]

Gotta make sure they are logged into the same account that was banned on the support website. If the error is still there please send their steamid

[still field]

HOW can i get his steam id?

[hollow cosmos]

!steamid

[glass olive]

Hey, @still field

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dreamy orchid]

76561199239519705

[still field]

thats it

[dusty sorrel]

You need to put it in the report

[hollow cosmos]

Thanks, I'll forward this to the right people

[still field]

did you see what i said

thx

[elfin karma]

@hollow cosmos can you join the call so i can show the video

[hollow cosmos]

I'm unavailable to VC as I'm not home

[elfin karma]

oh i have a clip but its to big to send

[hollow cosmos]

If you have made a report already, you just have to be patient and wait for it to get a response as mods can't deal with reports.

[lyric basalt]

Please wait for a reply from admin on your appeal

[elfin karma]

yes i did but there is no video with the report

[hollow cosmos]

You can always upload the clip to YouTube or streamable and link it in the report

[elfin karma]

okay i will try that

there it is

[hollow cosmos]

Add this to your report ticket on the support site

[elfin karma]

okay

now just wait?

[kind pine]

okay i already buy 2more dlcs

[elfin karma]

if you watch from 1:35 you can see him spider climb on the base and at 30 sec. my team8 gets shot in the head 5 times or thats what it sounds like

[toxic shard]

It's quite a bad idea to send clips in a public chat or reporting in a public chat

but regarding the clip itself the quality is quite bad, can't see if there is or not a ladder nor confirm who is the player climbing

that can't be used as a proof of anything

[kind pine]

Appeal #2c8cd2

can any admin check my ban?

[elfin karma]

well they are banned now

thank you guys

[toxic shard]

was just giving you some general comments regarding the clip

but we don't base our investigation only on the clips

[elfin karma]

might be asking a little to much but can i get my kit back from their base

[toxic shard]

we do not move/touch/give/remove loot ingame

[elfin karma]

okay thats fine but thanks again for banning so fast

[languid swallow]

Guys, what should I do if my friend just got banned?

[hollow cosmos]

He should make an appeal

[languid swallow]

where to do it

[hollow cosmos]

!appeal

[glass olive]

Hey, @languid swallow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[languid swallow]

tfu

[long wren]

?

[arctic cosmos]

why did i get banned after rust update 80mb even though i could play yesterday

[empty needle]

@toxic shard Hello admin, I just went to cook and came back to find that I was displayed as playing with cheaters. I'd like to know who in our team is cheating since they just formed this team in the current session. My Steam ID is 76561199404542182

[tiny python]

<@&874995535881326632>

<@&874995535881326632> why did they ban my account

[empty needle]

<@&874995535881326632> Dear Admin, I was banned from your server with the message 'playing with cheater.' I was playing with a teammate when I left to cook, and they were also flagged. Could this be a false positive?

[lyric basalt]

!appeal

[glass olive]

Hey, @empty needle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric basalt]

@tiny python you too

[tiny python]

my account was banned for cheats although I haven't played Rust for about a month on other servers there is no blocking, but on your server there is a blocking for cheats. Is it possible to get banned because of a VPN?

[empty needle]

I’ve submitted an appeal to the admin. Could you look into it at your earliest convenience?

[long wren]

typically a response to an appeal will take 1-3 days.

please wait

[empty needle]

[meager owl]

<@&874995535881326632> <@&274971100184576010> Hi! I got banned. I want to know why? I didn't use cheats. I want to appeal the ban.

[thorny dune]

You can appeal on our website here https://rustoria.co/support/appeals

[empty needle]

I just went to cook a meal and got banned. I'm really upset about it.

Last time my account got banned by accident, but it got fixed fast. Any admins online who can help? Really need this sorted ASAP!

[long wren]

only banning admin can reply to appeal

[empty needle]

[hollow rock]

yo theres one admin that can help me rq ?

[long wren]

what do you need help with?

[hollow rock]

theres one guy full rage on rustoria eu long, 600h shooting truh walls and holding full the peak w 0 info could someone check him some time

[long wren]

!ticket

[glass olive]

Hey, @hollow rock

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow rock]

yea ik i will do the report but i say now idk he will trun them off or go afk, or just wait for next oil i will counter

[left pebble]

i'm banned how i used it.. cant even log in

[balmy cypress]

Just wait for your payment ticket to get a reply

nobody other than myself is able to sort this for you @left pebble

[kind pine]

Hello any admin online?

[balmy cypress]

I'll reply soon

[balmy cypress]

whats up

[left pebble]

thank you bro thank you

[kind pine]

Appeal #2c8cd2 pls check this ban

[balmy cypress]

You have to wait like everyone

[kind pine]

Ban for High risk account

[balmy cypress]

writing here won't speed it up

[kind pine]

I wait like 8hrs but still no response

[balmy cypress]

can take upto 3

[left pebble]

3day he mean

i have same ticket for like 36 hour & i'm still not unbanned

so not usefull to ply on eu long

[kind pine]

High risk ban really shouldn’t exist

If you don’t want people join this server

You should tell them first

[long wren]

submitted an appeal and make a #payment-support ?

[kind pine]

Like premium server

[vast ridge]

https://steamcommunity.com/profiles/76561198012807671/ VIP not working

[long wren]

#payment-support

[long wren]

If there is no problem with your account, you will not be banned. 😄

[autumn sky]

how can i let u know the cheater?

[balmy cypress]

Replied to your appeal

[rich granite]

i just bought VIP for two teammates and its still making them sit in queue

[balmy cypress]

#payment-support is the best place for that

include your and their steamid

[rich granite]

thanks

[merry oasis]

Hello, how can I find out why I'm banned?

[balmy cypress]

?steamid

[glass olive]

Hey, @merry oasis

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[merry oasis]

https://steamcommunity.com/profiles/76561199468493731/

[empty needle]

<@&874995535881326632> Admin, my appeal got rejected because I didn’t explain it clearly. I was banned for 'playing with a cheater,' but my teammates weren’t punished. Can I resubmit my appeal?

[balmy cypress]

If its rejected its the final answer, you should've taken the time to properly explain the first time

[balmy cypress]

You should message @thorny dune to discuss

include your steam link

[empty needle]

[leaden violet]

<@&874995535881326632> Someone in our group was banned for cheating on your servers, he claims it’s a ban for ban evasion, are you able to tell me if he was banned for cheating or evasion or is that not a thing you do?

As if he is currently cheating we want to remove him from our group etc

I understand we will be unbanned within 7 days too. Thank you

[empty needle]

I didn’t express myself clearly because English isn’t my native language.

[balmy cypress]

?steamid

[glass olive]

Hey, @leaden violet

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[leaden violet]

76561198174154870

This is my steam ID, the guy who got banned joined the team after I logged on so idk his in game name or his steam id unfortunately

[balmy cypress]

I've checked and he was banned for cheating, not ban evasion

Looks like the team are unbanned in 7 days

[covert sun]

I was banned for no reason and this ban was opened after 15 minutes but I still have a ban from Rustoria. My Steam account is still the same. Can you help me?

[balmy cypress]

?steamid

[glass olive]

Hey, @covert sun

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[covert sun]

76561199852261681

[leaden violet]

Yeah okay thanks, he was adamant in discord it was ban evasion from a few years ago but he wasn’t cheating but ik your guys bans are always 99.99% accurate when it comes to banning cheaters. Fuck that guy and thank you guys ❤️

[balmy cypress]

Fixed, you can connect in 5-10 mins

[balmy cypress]

Unfortunate that they snuck into your group, sorry you guys had to get dragged into that situation

[covert sun]

thanks

[leaden violet]

Nah it’s cool, someone we play with met him on a server and invited him to play with us, his fault ig he should’ve been more careful. Thanks for allowing us to get unbanned too.

Are you able to tell me if he was raging cheating scripting etc because from the people who played with him said he didn’t even seem that good lol

[empty needle]

Am I not allowed a second chance, Lord Luke?

[leaden violet]

You get unbanned in 7 days if it’s your first offence

[empty needle]

ok

This is such a sad story...

[indigo hamlet]

i bought VIP and im still in queue

?????

[leaden violet]

Leave and rejoin queue

[fallow veldt]

!report @autumn sky

[glass olive]

Hey, @autumn sky

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quaint geode]

I bought a sea long vip, but it didn't apply, so the queue is hanging.. It's paid..

[long wren]

#payment-support

[fallow veldt]

@calm stag Do you need help?

[calm stag]

yes bro

[fallow veldt]

How can I help you

[calm stag]

some one is cheating ?

[fallow veldt]

!report

[glass olive]

Hey, @calm stag

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fallow veldt]

How can I help you?

[long wren]

?

There's nothing we can do to help you.

[elfin canopy]

can u please tell the server owners their hardware clearly needs an upgrade - many complain of server lag during high pop.

[long wren]

who?

[ocean thistle]

Hello there, can your friend confirm if they are able to connect? If not, please have him come here and we will be able to support him better. Thank you.

[young monolith]

banned for 7 days vause a kid is in my team for 30 mins wild

[lusty root]

i got banned because of cheating but i never cheated. Can you please unban me

[sage surge]

will i get q after restarting?

[fallow veldt]

!banappeal

[glass olive]

Hey, @lusty root

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty root]

!banappeal

[glass olive]

Hey, @lusty root

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sage surge]

@fallow veldt

[fallow veldt]

If the slots are already full and you try to connect then yes

[sage surge]

waited 200 q and i got graphics bug i have to wait 200 again?

[proper shore]

i cant make ticket as i lost my email to my steam account

can anyone assist me

[harsh scroll]

How do I report a cheater to you?@fallow veldt

[vivid forge]

Why is my queue skip not working on SEA long

[fallow veldt]

!report

[glass olive]

Hey, @harsh scroll

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fallow veldt]

Create a payment ticket if your vip isnt working https://discord.com/channels/274965952116817920/883058174570135572

[south mist]

lol admins doing nothin about blatant cheater on us main

[fallow veldt]

!report

[glass olive]

Hey, @south mist

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[misty scroll]

You made a ticket 13 minutes ago and it is currently being looked into

[hollow cosmos]

https://tenor.com/view/star-wars-yoda-patience-sw3-gif-21070142

[rigid slate]

Ban
Appeal #cf65e6 can somone look at my ticket this is my fist time playing rust and i got banned

[near halo]

bra tf im still in a queue for when i just spent money on queue skip, can someone fix it or refund me already

[rigid slate]

you have to restart rust

[kind pine]

Appeal #2c8cd2

pls chck

[fair creek]

What's the point of doing an appeal

When you have evidence and shit for not playing with a cheater but they don't respond with anything but they denied it

How long are "playing with cheater" bans

[azure mortar]

Hello Sir, Can we Report player in this Chat Due to we got Roof camp on raid base. This person can shoot throuh small gap perfectly headshot on my team.

[hollow cosmos]

You have been told by multiple staff members that appeals can take up to 3 business days.

[hollow cosmos]

!report please follow the message below to report someone

[glass olive]

Hey, @azure mortar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow cosmos]

It depends on the situation. First offences are typically 7 days

[fair creek]

Fr?

How would I know the timing

[hollow cosmos]

Give it at least 10 mins to sync up. If it still doesn't work create a #payment-support ticket

[azure mortar]

Roger ty for helping.

[hollow cosmos]

Try to join a server, it should disconnect you and tell you

[fair creek]

Alright

[cerulean obsidian]

im not able to downlod

[hollow cosmos]

Download what?

[cerulean obsidian]

it says chould not downlaod some code 4000

[glass hawk]

How I banned for cheating gang I have 400 hours with the aim of a toddler

[fair creek]

bet thanks doomx

[fallow veldt]

!banappeal

[glass olive]

Hey, @glass hawk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glass hawk]

I trident months ago it got ignored

Tried*

[noble eagle]

help

[weak zenith]

Please could someone help me with a ban?

[near halo]

Looks like you trying to connect w a vpn

[fallow veldt]

!banappeal

[glass olive]

Hey, @weak zenith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull hemlock]

Is it dangerous to join a random team cause of the cheater association ban?

[noble eagle]

no

[hexed nimbus]

https://cdn.discordapp.com/attachments/360757201566171137/1413412394952298546/IMG_5723.png?ex=68bd27de&is=68bbd65e&hm=c5d738f420854030ec79869857d17b2cf3a5f1f70a10bcdd7fc767c437d07e34&

[dull hemlock]

Real

[hexed nimbus]

what server you trying to join ?

[dreamy orchid]

<color=#28B463>Unban in: 6D 9H</color> | Playing with cheater <color=#ff6666>Appeal @ bans.rustoria.co</color>

my neighbor was hacking i didnt know can i get an unban?

[still field]

did my mate get unbannend?

[dreamy orchid]

v

[hollow cosmos]

rustoria content only

[hollow cosmos]

!appeal feel free to make an appeal for this

[glass olive]

Hey, @dreamy orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy orchid]

it says i dont got a ban and try again in 30 minutes

[normal orbit]

can you paste screenshot where it's saying that.

[dreamy orchid]

it dosent let me post screen shots here

\

[hollow cosmos]

does it say no ban found when trying to create an appeal?

if so please post your steamid here

[dreamy orchid]

its says ban not found

[hollow cosmos]

!steamid

[glass olive]

Hey, @dreamy orchid

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dreamy orchid]

76561199239519705

[hollow cosmos]

i will forward your issue to admins 🙂

[dreamy orchid]

thank you

[still field]

how long will that take??

[hollow cosmos]

how long will what take?

[dreamy orchid]

he meant to this msg

[hollow cosmos]

Whenever an admin is available they will help out.

should not take too long

[vestal dune]

I was just playing and it disconnected me for cheating i wasnt cheating please help

[hollow cosmos]

!appeal please follow the message below and make an appeal

[glass olive]

Hey, @vestal dune

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

Are you sure you're connecting to Rustoria?

Or providing the correct account?

[dreamy orchid]

im positive

[vestal dune]

its says no ban was found on the appeal but when joining its says disconnected cheating

[ocean thistle]

You haven't connected to our servers in 25 days

On that account anyway

[dreamy orchid]

i haver

i played wipe day on rustoria eu long

join vc and i can screen share

[still field]

with me

[ocean thistle]

Ah I found you

Sorry about that

[dreamy orchid]

no problem

[vestal dune]

please help

[ocean thistle]

Your ban is legitimate. What browser are you using to appeal?

[dreamy orchid]

i got banned for being in a team with a hacker but i didnt know my neighbor was a hacker

im using chrome

[still field]

he was first in a team with me and then we met our neighbours i neeeded to go but he was going with him

[ocean thistle]

Can you try to clear your cache or use another browser?

[dreamy orchid]

what dose clear cache mean?

[vestal dune]

hai please could you help me

[ocean thistle]

I'm assisting someone else right now. Are you able to wait?

[vestal dune]

yes please help me after

[ocean thistle]

It's like clearing your history, but cache and cookies selected instead

[dreamy orchid]

okay let me try

[hidden pulsar]

why didnt i get my vip on SEA long?

[dreamy orchid]

it still dosent work

[hollow cosmos]

!steamid

[glass olive]

Hey, @vestal dune

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vestal dune]

76561199451581162

[ocean thistle]

I think I know why you're unable to appeal similar to how I had trouble finding your ban. It's nothing on your end, but I'll forward the message to your admin. Your ban will most likely stand as you even admitted you teamed with your neighbors. However, I am not your banning admin, maybe they'll rule it different.

What would you like me to forward to your admin?

[dreamy orchid]

i didnt know that he was hacking (i first teamed with my team8 and then) i joined theyr team for a sec and i got insta banned

[ocean thistle]

Forwarded :)

[dreamy orchid]

thank you

[vestal dune]

Hai are you available to help?

[ocean thistle]

!verify can you do this and see if this works?

[glass olive]

Hey, @vestal dune

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[vestal dune]

I linked my account.

[ocean thistle]

Can you give it like 15-30 minute to see if you're able to appeal?

[vestal dune]

Its been an hour.

[still field]

hai i appreciate the help for my tm8 otto cuzz i want to play with him so bad on that srv again

[river oriole]

hi i need suport for false cheting ban

[hollow cosmos]

!appeal please create an appeal for this

[glass olive]

Hey, @river oriole

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull hemlock]

How long till the flowers at outpost restock?

[hollow cosmos]

they restock continuously but very slowly

[dull hemlock]

How many minutes

[hollow cosmos]

i do not know exactly

[pseudo kayak]

Could any admin look into this one - Ticket #87feaa, the guy is not hiding ESPing at all, I will attach a clip, pretty annoying.

[still field]

is my tm8 getting unbanned?

[dull hemlock]

Nah

[dreamy orchid]

so do i get an unban?

[sturdy terrace]

?appeal

[glass olive]

Hey, @dreamy orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy orchid]

it says ban not found

[sturdy terrace]

?steamid

[glass olive]

Hey, @dreamy orchid

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dreamy orchid]

76561199239519705

[lofty hedge]

AMONG US CODE EUROPE CXNPHG @everyone

[long wren]

?

[sturdy terrace]

Have you tried connecting?

[dreamy orchid]

i have tried

[sturdy terrace]

What server are you trying to join?

[dreamy orchid]

rustoria eu long

[sturdy terrace]

I see you already talked to Hai, as they said, you'll have to wait since Hai forwarded your situation to the banning admin. Please be patient.

[dreamy orchid]

bru

[long night]

Why did I get banned for cheating? I am literally on a macbook and have barely PVP'd yet?

[sturdy terrace]

?appeal

[glass olive]

Hey, @long night

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid kestrel]

i have been muted for nothing

[fallow veldt]

!appeal

[glass olive]

Hey, @vivid kestrel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid kestrel]

and i appealed and got "unmuted"

still muted in game tho

[long night]

How much time am I looking at waiting for the appeal to go through?

[fallow veldt]

?steamid

[glass olive]

Hey, @vivid kestrel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vivid kestrel]

76561199238151093

[sturdy terrace]

The usual response time on appeals is 1 to 3 business days, but it can be more or less based on the situation.

[vivid kestrel]

thanks

[sturdy terrace]

Should be fixed now.

[vivid kestrel]

❤️

[empty atlas]

I was banned for playing with a cheater, but I didn't play with him. Let me explain, a man with a machine gun kills me and raises me, then invites me to the team and leaves on a train, and I go on 1 to play. When I was already in a peaceful city, I was banned for playing with a cheater

[fallow veldt]

!banappeal

[glass olive]

Hey, @empty atlas

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[empty atlas]

Почему?

@fallow veldt why?

[empty atlas]

Why?

[humble orchid]

I always crash when I load in Rustoria EU medium. I can join any other server any Idea why this is happening?

[sturdy terrace]

What is the disconnection message?

[humble orchid]

no disconection message the games just crashes

no message whatsoever

[fallow veldt]

Well you want to get unbanned right?

The way to do that is by doing a ban appeal

Only if it gets approved of course

[still field]

how can my tm8 @dreamy orchid know when he is unbanned

[viscid vine]

He can check the appeal he created.

[long slate]

any kits available for purchase in SEA Main?

i also am trying /auth but its not giving me any rewards

[fallow veldt]

You cant collect kits in official

[long slate]

oh

[weary yarrow]

if my friend get unbanned from the server meanwhile i was banned for playing with him will i get unbanned automatically?

[tribal pier]

this is the rustoria standart https://steamcommunity.com/profiles/76561199885533042

hs everywhere , account with 38h LOL

[quick zephyr]

how long does it take for an appeal to go through. I got banned for no reason.

[tribal pier]

and admins will tell me to ticket and i get auto answer all day

[viscid vine]

If you appeal the ban there is a high chance you will get an answer right away after your friend got an answer.

[quick zephyr]

It says cheating but I definetely am not. I suck at this game

[viscid vine]

You can also F7 Report him in game, but creating a ticket helps.

[viscid vine]

1-3 business days

[quick zephyr]

Oh my god... bro literally for no reason

[long night]

''Hello there, HWF Asset Management! Your appeal has been denied. This means your permanent ban will stay.''

Suiiiii, great server

[weary yarrow]

...

[long night]

If you get banned because you have a small amount of hours, don't bother appealing or playing the server

[weary yarrow]

its littarly impossible for him to cheat he PLAYS ON A MACBOOK we are innocent i swear on my life

[long night]

Braindead admin

[long night]

Let's log on to the PC and buy some cheats xd

Swap accounts

[weary yarrow]

we dont know if thats why, THERE IS NO MINIMUM HOURS WHY GET BANNED FOR NO REASON

[quick zephyr]

Is 400 hrs low enough for me to get banned because of hours?

[weary yarrow]

we ARE NOT cheating, we didnt make any sick plays or anything WHY YOU DO THIS. I work 7-5 six days a week i wake up today I FARM LATE INTO WIPE I GET BANNED FOR NO REASON

[quick zephyr]

Hampan literally me too

[weary yarrow]

its not low hours, IT DOSNT MATTER ANYWAYS THERE IS NO MINIMUM HOURS. You probably got banned for no reason at all

[long night]

Too low, you will get banned eventually

[proper shore]

I got banned for having 200 hours

[long night]

Mentally ill admins

[proper shore]

Trust me

[quick zephyr]

I did I was literally on for like a minute, got disconnected beacuse my internet crashed, then try to join back and got a ban.

[long night]

We grinded the entire day and got banned 30 min ago

[weary yarrow]

what do you mean for having 20o hours, THEY DONT HAVE A MINIMUM OF HOUR POLICY

[long night]

It's liked getting edged, grinding only to get banned

[proper shore]

Well I got banned for cheating

And I don’t cheat

[hollow cosmos]

!appeal feel free to prove that in an appeal

[glass olive]

Hey, @proper shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[paper cloud]

Press x to doubt chat

[weary yarrow]

this is honestly the biggest set back i have had this year this shit its the only thing that gets me going WHY YOU CALL ME CHEATER, I WOULD NEVER CHEAT ON THE ONLY THING THAT MAKES ME WANNA WAKE UP

[long night]

Don't appeal

Don't bother trying lmao

[proper shore]

Got a problem , I lost my email account as I bought account of website online

[weary yarrow]

why would it matter, we didnt buy a account and we didnt cheat

if you get ban you will always be banned

[long night]

If you are banned, you are banned forever xd

[weary yarrow]

the hours dosnt matter

[proper shore]

Ye worst case I’ll appeal once I reach certain hours proving I don’t cheat as I won’t be game banned

[long night]

Do that when you reach 4k hours

[weary yarrow]

i have 1k hours

yes daN

[runic cape]

@balmy cypress

[weary yarrow]

go on please

[fallow veldt]

Anyone need help?

[runic cape]

yes

[weary yarrow]

i can help you, if you get randomly banned and you are not cheating you will never get unbanned.

[fallow veldt]

How can I help you

[viscid vine]

I don't think calling admins in certain ways would help. Hours ? Yes matter, but it's not the only thing that matters to be flagged as a High Risk Account, it's not just Rust or even Rustoria, it's almost any other online game. If you search on google what can make your Account a High Risk Account, i'm 100% sure you can gather more information.

[runic cape]

i dont think i have even played in any of your servers

tried to connect and it says "come to discord"

[fallow veldt]

So you got banned?

[viscid vine]

It should say to contact somebody

[fallow veldt]

Or what does it say when you join

[long night]

That's what good admins are for, but since it's an official server they don't give a shit anyway because players will flood the officials

[viscid vine]

DM the person who it says you need to contact.

[quick zephyr]

i got falsely banned is there anything i can do

[runic cape]

it says "come to discord" -luke

[viscid vine]

!appeal

[glass olive]

Hey, @quick zephyr

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viscid vine]

Dm him

[quick zephyr]

any quicker route cause ive done that

[viscid vine]

It takes 1 to 3 business days.

[runic cape]

but is he online and my friends just connected

[weary yarrow]

what do I do when my friends appeal got denied.

[hexed nimbus]

Find new friends that don’t cheat

[viscid vine]

He will answer you as soon as he can.

[long night]

No take backs on what I said

[viscid vine]

If you got banned for association i don't think your ban will be permanent

[long night]

You'll get your own permaban for cheating Hampan don't worry

[weary yarrow]

Like I cant just give up on this

[paper cloud]

you could get up and walk away from pc 🙂

[quick zephyr]

im also confused about my ban because none of my team got banned by association. Like im not cheating but got banned for that why did they also not get kicked.

[long night]

gotta get some rage out

[hollow cosmos]

Hi, if you have created an appeal already, all you can do is wait for a reply now. Typing more in here wont get you any answers.

[weary yarrow]

inconsistent admins, obviously. I mean gets banned for highrisk accounts... WE WOULDNT HAVE PLAYED ON THE SERVER IF THAT WAS A POLICY!!!! WHY NOT JUST SAY THAT

[long night]

Good Anakin good

Let the hatred out

[hollow cosmos]

@long night if you do not need help, go to #general

[weary yarrow]

NO HE DOSNT MEAN IT

[long night]

no one saw that

[hollow cosmos]

again, move to #general

[long night]

okay... 🙁

[hollow spear]

bro my account got hacked and i got banned wth 😭💔

[humble orchid]

Can somebody please reply to my ticket? You replied to me like 10 hours ago but haven't heard anything back since I can't join the server...

[spiral orchid]

I got banned for playing with cheater, but i had no idea he was cheating, is there a form that i can apeal?

[sturdy terrace]

?appeal

[glass olive]

Hey, @spiral orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[abstract bough]

Hello, I just got "account risk kicked" I don't understand why? I'm not a hacker I've never had any problems, if it's not related to my account which is 10 p.m. it's because I had to buy a new account because my old one was hacked.

[long wren]

!appeal

[glass olive]

Hey, @abstract bough

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[normal orbit]

!appeal

[glass olive]

Hey, @spiral orchid

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frail pike]

hello the\re is a cheater

[hollow cosmos]

!report please report them here

[glass olive]

Hey, @frail pike

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dull marsh]

How can I actually prove my innocence after a ban if they don’t even tell me at what point exactly they determined that I was a cheater?

[frail pike]

thank u

[dull marsh]

So if the admin "thought" that I was a cheater and banned me, I have no way to get unbanned? or what?

[misty scroll]

What exactly is your question? If we believe you were cheating you will remain banned. If we don't, you will be unbanned.

[dull marsh]

and how should I prove that I'm not a cheater if I'm banned?

that is, I can become an admin and just ban anyone "thinking" that he is a cheater?

[misty scroll]

You cannot become an admin if you are banned

[dull marsh]

Let's say I'm not banned

[misty scroll]

You submit an appeal

I'm not playing with hypotheticals here

[dull marsh]

so?

[misty scroll]

Then the ban stays, like the message says

[dull marsh]

And how can I prove my innocence?

[misty scroll]

Evidently you failed to do so in your appeal

Which means your permanent ban will stay

[dull marsh]

I don't understand, the admin banned me because he "thought" that I was a cheater, and I can't get unbanned, what kind of human is the admin?

what kind of system is this for idiots?

there is no way to prove your innocence, and an appeal gives nothing but a refusal

[misty scroll]

I understand you are frustrated about the situations, but calling names and resulting to personal attacks is not a very good way to get help

Many appeals are accepted, your sample size of 1 is not sufficient to draw any conclusions whatsoever

Your appeal was denied, the ban will stay. There is not much else for me to tell you, the situation will not change by calling us idiots

[dull marsh]

So I have to file an appeal again and describe in detail how I fucked enemies and did it without cheats?

[misty scroll]

No, you cannot appeal more than once

You are permanently banned

[dull marsh]

Or if my appeal is rejected once I can't file it again?

[misty scroll]

Correct

[near vector]

Hey can I dm you to ask a couple questions

[misty scroll]

Regarding?

[near vector]

Its about my appeal

[dull marsh]

https://tenor.com/view/nerd-emoji-nerd-valorant-go-outside-gif-25538286

[near vector]

I got accepted but I can’t play

[misty scroll]

Sure, send me a DM with your SteamID and I'll have a look for you

Or send it here

[west osprey]

@hushed vortex whats up?

[abstract bough]

Et moi? je n'est absoulument pas cheater, pourquoi alors on ma ban ??

[misty scroll]

I'm not sure why you're writing in French to me, but you're also not banned for cheating and was never accused of that. You simply need to submit an appeal and it will be handled that way.

[near drum]

Wtf High Risk Account

[misty scroll]

Submit an appeal please https://rustoria.co/support/appeal

[abstract bough]

Sorry for writing in French, I made a ticket 30 minutes ago. Do you know if it can take more than 24 hours for example?

[abstract bough]

I think it's because my account have 22h, I had to buy a new account because my account got hacked...

[misty scroll]

We advertise 1-3 days for appeals, however it is usually much faster

[long night]

braindead admins dont gaf

Unemployed people just banning high risk accounts

[abstract bough]

Why would I be a high risk? I've never cheated in my life xD

[long night]

How many hours?

[abstract bough]

I just have new account, it's just that it's NORMALK

[misty scroll]

Just wait for the reply to your appeal, we're not going to discuss it here. And mouse has no more insight into this than you do 😛

[long night]

Yeah ur done for, I had 400 hours and got banned straight away

[near drum]

How long does it take to review an appeal?

[misty scroll]

We advertise 1-3 days for appeals, however it is usually much faster

[abstract bough]

No problem, thanks for your help, you're doing your job very well 🙂 Have a good evening @misty scroll

[fleet cradle]

/report

[glass olive]

Hey, @fleet cradle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near drum]

Yes, thank you, we will be raiding for 1-3 days right now.

[hushed vortex]

Hello one cheater take me all my loot

I make a tickets

[void charm]

Hey supports, can you help pls, i just got banned with my friend with reason "High Risk Account".
We dont using any cheats or VPN, what i need to do for un ban?

And what does it mean "HIGH RISK ACCOUNT" what the hell? XD)

[sly moat]

ADMIN ONLINE?

fast

[long wren]

yes

[void charm]

hey there

can you help pls, i just got banned with my friend with reason "High Risk Account".
We dont using any cheats or VPN, what i need to do for un ban?
And what does it mean "HIGH RISK ACCOUNT" what the hell?

[long wren]

!APPEAL

[glass olive]

Hey, @void charm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[void charm]

i appealed already

[long wren]

thank you

[void charm]

but i want ask why i banned?

its reports on me or what?

[sly moat]

@long wrencheck dm

[near drum]

We were simply inundated with reports specifically to raid. Can't this be reviewed more quickly?
This system is being abused!

[weary yarrow]

i did appeal 50min ago nothing happens, u better of playing community sevrers to be honest

WE GET BANNED FOR NO REASON I WONT GIVE UP APPEALING

[void charm]

Bro wtf we got mass reported and got raided

[near drum]

THANK YOU ADMINISTRATORS, YOU ARE SIMPLY THE BEST!!! WE ARE EXCITED THANKS TO YOU, I HAVE NEVER SEEN A WORSE SERVER.

[weary yarrow]

I WONT GIVE UP

[near drum]

Your fucking reporting system is so fucking annoying!!!

[opaque lark]

I cant connect to server, it says disconnected and cheating. Seriously I've played over 3,200 hours in this game wtf

[void charm]

So bad system, i banned by no reason, high risk account W T F

And got raided, i spent my 4 days of life on rustoria server and got raided offline cause i banned

[weary yarrow]

i got banned playing with a friend who has a high risk account, NO MENTION OF THIS IN THE SEVER DESCRIPTION HELLO!?!?!!?!

DO YOUR FKN JOB JESUS CHIRST, CAN YOU MENTION "YOU MIGHT GET BAN FOR PLAYING WITH A FRIEND WHO WE MIGHT BE CHEATING"

[void charm]

any supports ???

[weary yarrow]

no supports

no appeals

no nothing

only bans

[misty scroll]

You simply need to submit an appeal here: https://rustoria.co/support/appeal

[void charm]

And what? No respond on appeals

[stone steppe]

how i can talk with admin ?

[void charm]

I got raided cause i banned, what should i do?

[misty scroll]

You should appeal and wait for a response 😄

[misty scroll]

Regarding?

[void charm]

I got banned and insta got raid cause guys saw that i banned

[opaque lark]

Just submitted appeal, wtf is going on

[weary yarrow]

😄 ...

[void charm]

and what should i do now?

[misty scroll]

Okay? How does that change anything for you appealing your ban?

[stone steppe]

About cheaters on ur servers , i all ready ban 3 player for this wipe

[misty scroll]

Just submit an appeal and arm yourself with a bit of patience

[near drum]

Please tell me, are these the cheater's statistics? 1 out of 7 bullets hit the target in 4 days.

[void charm]

Yes change

I spent my 4 days on rustoria, playing, farming etc.

[misty scroll]

What exactly do you want to talk about? If you're submitting tickets and they are getting banned, that's great

[proper shore]

Schaadt I can’t make an appeal cause I can’t login to my steam due to steam auto any alternative

[misty scroll]

https://rustoria.co/support/appeal

[void charm]

and got raided cause i banned

[misty scroll]

You need to sort our your Steam then

Steam is really good at helping with that kind of stuff

[proper shore]

Even if I lost my phone steam guard

It lets me login to steam but on browser asks for it

[near drum]

Your reporting system is being abused, and while we're in the bathhouse, they've raided us. Is that fair?

[misty scroll]

If you don't have access to your Steam account you have bigger issues to worry about than appealing your ban here

[weary yarrow]

even if u make a appeal, my appeal have been pending for an hour

[exotic oriole]

I got banned for high risk account do I appeal or what happens now?

[misty scroll]

We don't auto ban due to large amounts of reports, so no, it is not being abused

[weary yarrow]

we all did

[misty scroll]

Yeah submit an appeal here https://rustoria.co/support/appeal

[stone steppe]

that's great , but how i can return my loot , they steal loot again and again, i don't have enougth time for raid all thes base , and it can't be succesfull all the time

[exotic oriole]

I got spam reported after 4 kills and got banned

[stone steppe]

i can give u pickaxe and go farm sulfur for my raid

[exotic oriole]

hahaha

[stone steppe]

cuz it's not normal

[void charm]

System is bad, cause bro i got mass reported and got raid

[misty scroll]

Unfortunately we are unable to help with retrieving or returning lost loot for any reason, we cannot interfere with gameplay on official servers

[opaque lark]

I cant even begin to imagine how the hell i got banned, this is a joke

[misty scroll]

That is simply false

[exotic oriole]

yeah I made it up for dramatic effect

[weary yarrow]

but you could ban them for any reason

[near drum]

What does High Risk Account mean and what does it relate to?

[weary yarrow]

littarly nothing

[stone steppe]

u answer 2 hours for my ticket , and i don't no where him base , what i should do

farm again for next cheater?

[exotic oriole]

I did however get banned for cheating after 5 hours and appeal got declined after like 5 minutes

[weary yarrow]

if it meant something they would have it in the sevrer description they dont, you littarly cant obey rules they wont show

[misty scroll]

There's not much we can do, we can't give out information like base locations either :/

[near drum]

Well, at least disclose information about what a High Risk Account is.

[misty scroll]

Name is pretty self explanatory I'd like to think, you simply need to submit an appeal if you believe it is wrong

[stone steppe]

give me personal admin , who can fly with me, and check all player 24x7 then

how i can play another

[exotic oriole]

I think we all did and all got denied

[weary yarrow]

we did it got denied.

[stone steppe]

https://rustoria.co/support/report/server/vanilla_main_eu
check pls new player with 13 hours for 2 years)

[spiral jolt]

Ticket #4dcb2f

[iron hornet]

@ocean thistle hey i retch u for an unban u said retch me at discord ticket num #113cf7

[ocean thistle]

Thank you for coming

[ocean thistle]

!verify please do this

[glass olive]

Hey, @iron hornet

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[ocean thistle]

And you may send a message to reopen your appeal

[proper shore]

How can I be banned for cheating with a negative kdr wtf is this server

[ocean thistle]

!appeal please submit an appeal

[glass olive]

Hey, @proper shore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[exotic oriole]

admins don't seem to care, hundreds of players complain about this everyday

[weary yarrow]

I’m organizing a mass appeal to Facepunch because Rustoria admins are abusing their power on partnered servers that show up under the official Rust filters. These admins are banning people for nothing, damaging the Rust community, and it needs to stop.

Right now I already have 11 people on board, but my goal is to gather at least 100 cases. If you’ve been banned unfairly and can prove your case (with server info, date, SteamID, screenshots, video, or logs), I want to hear from you.

I’ll be farming the Rustoria support channel for every case I can collect. Once we have enough, I will be contacting Facepunch’s Server Partnership & Moderation team directly with a full report of admin abuse, showing that these bans are unjust and harmful to the community.

If this has happened to you — or someone you know — DM me with the details. The more voices we gather, the harder this will be to ignore.

[exotic oriole]

I'll write to you

[formal lynx]

hello i need to talk with admin, my friend has problem

[void robin]

Hello admin, I deleted the game. Even though I installed it, I can't enter the game. The server is not accepting me. Rustoria EU Long East. Can you help me? Admin, my problem is connection attempt failed.

[exotic oriole]

I'd recommend you open up a ticket with facepunch themselves because they're partnered with them

[weary yarrow]

I littarly wont stop with this until me and my friend get justice, I will invest hundreds of hours into this. These admins are not only destroying the servers community the hole game is getting destroyed.

[exotic oriole]

Ahah please write to me privately the same shit happened to me, I'm willing to do anything

[weary yarrow]

These admins should be held personally accountable wherever possible. Players who have been unfairly banned deserve to know, as clearly as possible, who was responsible.

[exotic oriole]

Facepunch will just ask them to showcase tickets, screenshots, chats etc. If you gather people together it's a pretty good idea

[weary yarrow]

I will be monitoring this support channel day and night for reports of unfair bans. Starting today, I’m dedicating myself fully to this — collecting every case, every piece of evidence, and continuing to report tomorrow, the day after, and for as long as it takes.

[exotic oriole]

ahah please keep me in the loop

[weary yarrow]

dm me

[weary yarrow]

dm me

[void robin]

Hello admin, I deleted the game. Even though I installed it, I can't enter the game. The server is not accepting me. Rustoria EU Long East. Can you help me? Admin, my problem is connection attempt failed. Can you help me?

[opaque lark]

My report got approved, that means i am un-banned?
How they hell did I get banned in the first place?!?

[weary yarrow]

look above and dm me please

[rigid slate]

i got unbanned and i cant join the join the sever can anyone help me

[steady cape]

can i please get support on network ticket usa-0657? 24 hours and no help

[long wren]

Was the appeal approved?

[rigid slate]

yes it was

it just says connection attempt failed

[long wren]

You are already unbanned

[long wren]

!gamefile

[glass olive]

Hey, @rigid slate

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[rigid slate]

that still didnt work

[oblique dune]

CAN SOMEONE OF ADMINS CHECK THE TICKETS PLEASE?

[long wren]

#network-support-old

[covert quiver]

aguy is hacking check ticket

[glossy thorn]

If it was me that just killed you yall just bad

[oblique dune]

im sure that's not you

[glossy thorn]

I just got banned lmao for High Risk Account

I would appreciate it if i could be unbanned so i can go back to my 3x3 in the woods tbh

[covert quiver]

whats your name in game?

[glossy thorn]

Liquid_chlorine

[covert quiver]

nah not you

youre dogsh

[glossy thorn]

Thanks ❤️

The timing is just comdic, shots three guys, gets banned 3 minutes later and there is this ticket

[boreal vector]

i never even played one of these servers and i cant log in because of cheating apparently

ass server

[rigid slate]

#1414060157989552178 somone look at my ticket please

[cinder zealot]

Did you appeal

[boreal vector]

yes

[cinder zealot]

ID?>

[boreal vector]

?

[glossy thorn]

where do we appeal?

[cinder zealot]

!appeal

[glass olive]

Hey, @cinder zealot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[boreal vector]

steam id?

[cinder zealot]

Appeal ID?

[boreal vector]

ah

#de343e

[pale lantern]

<@&274971100184576010> you'll burn for this

[cinder zealot]

burn for what

[pale lantern]

taking hundreds of dollars but not having the decency to update someone on a random false ban they received a whole 24 hours ago

[cinder zealot]

appeal id?

[pale lantern]

just feels genuinely disrespectful

Appeal #3748f3

[boreal vector]

Was it your first time joining server

[cinder zealot]

Your banning admin has already been assigned to this appeal, please allow them 1-3 business days and consider it is a weekend also.
Sorry you're banned but you'll have to be patient

[pale lantern]

Appreciate you my friend. Kinda sucks for my 1000hqm rock base I had stayed up until 7:30am to finish, but o wellll its just a game!

[cinder zealot]

Yeah sorry man, I know it sucks but I'm sure you'll have just as much fun next wipe 🙂

[pale lantern]

hell yeah man!

just 25 more days..

[boreal vector]

Holy shit your support team fucking sucks

[cinder zealot]

You know why you were banned. Play elsewhere mate.

[opaque lark]

Well considering a was banned for cheating and it got overturned on appeal means someone at Rustoria is doing a terrible job

I*

[young violet]

hi! i need a help whit the report

[west osprey]

Hey- your report has been responded to.

[kind pine]

can check my apeal too？

Appeal #2c8cd2

thx

[cinder zealot]

The banning admin is aware of your appeal and should get back to you within 1-3 business days

[chilly mango]

Hey admin can I put in a ticket for a cheater

[west osprey]

!ticket

[glass olive]

Hey, @chilly mango

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow rock]

yo can some admin help me ?

[hollow rock]

yo brother do u have a bit of time to help me

[ornate schooner]

Admin on?

Hello, I need help from an administrator.

<@&274971100184576010>

??????????

HEEEEEEEEEEEELP

[long wren]

what do you need help

[ornate schooner]

Hello, I need help with a ban that I had in my account https://steamcommunity.com/profiles/76561199874767952/ the ban was for the "Suspicious" account since it is linked to an email that is old. That same Email is associated with my previous account which is the MAIN, it has 3200 hours and they hacked it. For that same reason, that account has a vac of almost 200 days https://steamcommunity.com/id/gonaone/ I would like to know if there is any chance of being able to remove that ban, I have proof that I was hacked.

[long wren]

appeal was denied?

[hollow rock]

what high risk account means and how i can fix it before i get raided ?

[ornate schooner]

Yes, they denied my appeal but the person who made my appeal didn't know how to help me resolve anything. Then I would like someone to help me. I already said that I can send screenshots of the emails from when I was hacked. What's more, my MAIN account ban is almost 200 days old. And I bought the account that they banned me as "Suspicious" a month ago.

[long wren]

If the appeal is denied, it's over. @ornate schooner

[long wren]

If your appeal is approved, you will be unbanned.

[terse light]

Every time i try to connect to Sea long it says "connection attempt failed" and cant connect?

[hollow rock]

do u tink u could help me speed up the things a little i dont know if i will get raided and my team mates just go to sleep

[ornate schooner]

But it's unfair brother. I have all the evidence that my account has been hacked and they don't give me a reason to send it to them