support

[dusky yacht]

How do I know if an admin saw my appeal? It's been almost 24 hours.

[toxic shard]

we see all appeals 🙂

but if you want to know the status of it you can connect on the same website you did it for it

[dusky yacht]

ok thx

[fiery meteor]

Good evening @toxic shard, my appeal was submitted 22 hours ago, I was wondering if you'd have a second to check it. I'd love to be able to get back on the server and continue on with the wipe, please and thank you!

Appeal #cfec62

[toxic shard]

it's still under review

[fiery meteor]

Thank you for the update!

[toxic shard]

but if your teamate is not unbanned ... the chances are almost null for an early unban

[fiery meteor]

Understandable. As he was a random, I later found out he had a VAC on R6 Siege through my teammate who invited him to the discord.

[rain sonnet]

My appeal #38f4ea this more than one day, could someone see it? Thank you very much

[toxic shard]

he mainly has a gameban in rust 1 day old

[glass olive]

Hey, @rain sonnet

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fiery meteor]

@toxic shard That I did not know. That's highly unfortunate. If I had known, I never would have let them play with me.

[toxic shard]

it hapened when you were playing together

[fiery meteor]

I know, hence why my appeal is in there.

I thought you were speaking of a different time before last night. My apologies.

Out of the kindness of your heart is there any chance of myself getting unbanned? I am completely innocent in these regards.

[toxic shard]

those kind of ban tend to be 7 days "only"

[fiery meteor]

For someone like myself, 7 days is a lifetime when I treat Rust like a part time job. I clocked in 200+ hours in 2 weeks on the server.

#1 reason why if I had known he wouldnt have been playing with me.

If an unban is not possible, then I wish you a good night and thank you for the quick responses.

[dusky yacht]

My appeal #52269c can checkj pls thx bro

[amber tinsel]

Wipe sea long?

[summer robin]

x2 Vanilla is down?

[narrow isle]

ADMIN?

There are cheaters raiding us right now

admins?

[long wren]

make a ticket

[narrow isle]

how do i make ticket?

[long wren]

!ticket

[narrow isle]

theyre going to wipe us

[glass olive]

Hey, @narrow isle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[narrow isle]

!ticket

[glass olive]

Hey, @narrow isle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[narrow isle]

Thanks, the ticket is Ticket #5b4b9e

[long wren]

thank you

[stiff sand]

my ticket is 2 days old with no response

And I’m very sad to not play rtg scrims

[glad gulch]

these bitches wiped us

[long wren]

never

appeals take 1-3 bussines days

[narrow isle]

whats the point in taking 1-3 business days if they are raiding right now? It sort of defeats the purpose

[toxic shard]

tickets are not appeals

[somber shadow]

man why are there underground tunnels on hapis that insta kill you and suck up your loot

can we do anyth abt that

site a tunnels are broken

i just lost like all my loot to that its unrecoverable

[proud hill]

How long do ban appeals typically take. Still pending from Sunday, was hoping to buy vip for eu long for force

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proud hill]

Okay thank you

[tired dagger]

hey can yall pull a ticket for me

[long wren]

!ticket /

[glass olive]

Hey, @tired dagger

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tired dagger]

@long wren i made a ticket for a cheater please ban him

[long wren]

yep

[tired dagger]

did you view it

pretty pretty please

honestly that makes me never want to play your servers again

@long wren

[stiff sand]

but i want to play my favorite server rtg

[long wren]

please wait patiently

[oblique escarp]

yo

why did i just get kicked for high risk acc?

is that a ban?

im so confused i play toria nd i have like 5k hrs

[toxic shard]

well the account you were playing with didn't had 5k hours

send me the one that got banned and the 5k hours one

[oblique escarp]

https://steamcommunity.com/profiles/76561199384266817/

what r u saying?

@toxic shard

[toxic shard]

!appeal

[glass olive]

Hey, @oblique escarp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic shard]

it will be looked into by the admin in charge of your ban

[oblique escarp]

bro wtf

this is crazy

[toxic shard]

how much did this account cost you ?

[oblique escarp]

wym ?

like how much i spend on rust

[toxic shard]

nah, how much did you bought this account

[oblique escarp]

i didnt buy that account i created it?

[toxic shard]

ok well include in the appeal your recent life change

must be quite obvious and understandable

[oblique escarp]

recent life change?

[toxic shard]

I mean yes ... quite obviously

[oblique escarp]

what recent life change?

[toxic shard]

it's quite a huge change ... quite obviously you know what i'm speaking about

if it was always your account

[oblique escarp]

i honestly dont can u inform me?

[toxic shard]

you just prooved me you bought this account

[oblique escarp]

whats the huge change and i didnt buy my account?

[toxic shard]

I mean ... personnaly if I was living in brazil and moved to the US and someone ask me about a huge life change I would understand

[hybrid dagger]

@toxic shard how long do you have to play a server for to then vote?

[oblique escarp]

never lived in brazil what r u taking about?

[toxic shard]

oh maybe it's not brazil, it might be another country

you have 1 chance out of 193 countries left

[toxic shard]

we do not disclose this information

you need to have a decent amount of hours, we don't want people to bot afk the server to be able to vote with fake accounts

[hybrid dagger]

ahhh i see.

[oblique escarp]

1 chance for what?

[toxic shard]

to tell us the correct country obviously

[oblique escarp]

and if i dont?

[toxic shard]

well you speaking this way proove my point

it should have taken you 2s to tell me and you are running around ...

[oblique escarp]

nah gang ur just insane

go to bed bro

get sum sleep

[toxic shard]

don't waste money on accounts, just make a new legit account, wait the 180 days and then we will see you appealing

[oblique escarp]

never bought a account

[toxic shard]

sure

have a nice day

[oblique escarp]

idk what your talking about

[toxic shard]

don't waste your time appealing

[upbeat galleon]

hey its been a week can i get a response on my appeal please

[long wren]

What is the status of your appeal?

[upbeat galleon]

pending

[long wren]

When did you submit it?

[upbeat galleon]

6 days ago

[long wren]

!steamid

[glass olive]

Hey, @upbeat galleon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

post your steam64id

[upbeat galleon]

76561199070544020

[long wren]

forwarded to admin

[upbeat galleon]

thanks

[stiff sand]

Can you look at my appeal kind sir

I just want to game on rtg

[long wren]

only banning admin can reply to your appeal

[stiff sand]

how do I see banning admin

[long wren]

you dont need know

[stiff sand]

Well can you tell my banning admin to be a kind hearted individual and push mine to the front

As I have obligations on rtg that need to be attended too

[long wren]

If your appeal is approved, you will be able to play. If it is denied, your ban will remain

[stiff sand]

Well it will obviously be approved as I am legit with no bans on record

It is just a matter of waiting

[oblique escarp]

we’re u not just rage cheating in ukn lmfao

u literally got ban in ukn

[long wren]

[hybrid dagger]

what time voting for the maps end tmmr ?

[oblique escarp]

bro was spin botting

[stiff sand]

Wrong as I do not have those capabilities as I am legit

[stiff sand]

Not cheating at all

[oblique escarp]

what’s ur steam acc

[stiff sand]

Name is phat

The one ur thinking of is Say cheese tho

[oblique escarp]

🤣🤣

[long wren]

please move #general @oblique escarp @stiff sand

talk over there

[oblique escarp]

this is support?

i’m literally helping yall don’t unban this retard he’s a rage cheater lmfao

[stiff sand]

I don’t cheat at all

[long wren]

last warn @stiff sand @oblique escarp move #general

[oblique escarp]

yo discord chat mod hush it puppy

[cunning cradle]

cap i saw u get banned on ukn

[stiff sand]

💀

[hybrid dagger]

@long wren when i try to load in and preview a map before i vote , it says client update required?

[long wren]

are you on staging?

[hybrid dagger]

do i need to be ?

[long wren]

yep

[hybrid dagger]

okay thanks !

[deft ruin]

can i make a ticket

???

where can i make ticket

[long wren]

!ticket

[glass olive]

Hey, @deft ruin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[deft ruin]

How do i see if theres a lenght

@mellow tundra

[mellow tundra]

Length for what?

Ban? mute?

[deft ruin]

Ban

[serene parrot]

WHY WAS I KICKED FOR HIGH RISK ACCOUNT?

how do i appeal

i want to be unbanned right now

[deft ruin]

I got banned on rustoria for no reason im not cheating

[stiff sand]

Hey same

[serene parrot]

i dont have time to wait 24 hours the server will be dead tmr

[serene parrot]

ocean man

[deft ruin]

@mellow tundra Ban

[mellow tundra]

Please appeal all bans at https://rustoria.co/support/appeal

[deft ruin]

I did

[mellow tundra]

Sounds good, now wait for the banning admin to review it

[deft ruin]

where do i see if they reply to my ban @mellow tundra

[mellow tundra]

On the website, or if you link your steam & discord on our website you'll get a DM

[deft ruin]

where on the website will i see it @mellow tundra

Its not letting me connect my accoun

[mellow tundra]

Where the appeal is created

[deft ruin]

okay so the support

?

[mellow tundra]

Did you close the page where your appeal was?

Should be in your browser history

[deft ruin]

yeah

[mellow tundra]

DMs

[solar elbow]

unban me i never cheat

[long wren]

you cant submit an appeal?

[solar elbow]

yeah

i never cheat

i have 100 hours u ban me for that

is stupid

im not ban evade

[long wren]

I think you've already submitted an appeal?

[solar elbow]

yeah 1 month ago maybe

but now i wan't unban all server is bad

[long wren]

and appeal was denied?

[solar elbow]

yeah with 0 reason

[stiff widget]

!steamid

[glass olive]

Hey, @solar elbow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[solar elbow]

76561199046719697

[stiff widget]

looks like this ban is perm

[solar elbow]

I have never done anything

???

u ban me for a 0 reason i only play solo

i only have a p2 after 3 days of the fresh

and u ban me for cheat

[brave spindle]

why is my ban denied

Appeal #d322f8

@stiff widget

legit pvp'd with p2 and bow............

[stiff widget]

I'm sorry but you need to find another server to play on

[stiff widget]

I'll have a look

[brave spindle]

ok thanks

[solar elbow]

it's a joke all the other servers are useless

nice

[stiff widget]

This ban is perm

[brave spindle]

why?

is there any like note left? im genuinly confused

[stiff widget]

Because you are cheating

[brave spindle]

i pvp'd with a bow/p2 got 16 kills in total prob 4 with p2

[stiff widget]

You also have too many game bans

[brave spindle]

😕

currently 0

[stiff widget]

you sure about that?

[brave spindle]

yes

[stiff widget]

🤔

[brave spindle]

Not me

[tough bane]

😄

[brave spindle]

Thats AI

[stiff widget]

ah yes

you got me

[brave spindle]

Someone fire this guy

Thats AI generated

he even made the profile award a clown

the ban is in farming sim

this is AI

@stiff widget so when is my unban?

[long wren]

[stiff widget]

Your ban is perm my friend

[brave spindle]

That screenshot is clearly an imposter

I did not cheat on YOUR server

im just a beamer

[stiff widget]

Right but you can't play here anyway because you have too many game bans

[brave spindle]

with my bow.........................?

[brave spindle]

is this a rule

[stiff widget]

yes

[brave spindle]

where

[stiff widget]

!rules

[glass olive]

Please see all rules for our servers at https://rustoria.co/rules

[brave spindle]

so in 180 days i can make a new account and play

[raven mist]

[brave spindle]

with no ban

[raven mist]

[brave spindle]

So not because of the way i played

just from the bans

[raven mist]

0 bans

[brave spindle]

Bro thats ai

I told you this

[raven mist]

Do you genuinly believe yourself

[brave spindle]

@stiff widget genuine questions tho ^

[long wren]

[stiff widget]

This question is Ai

[brave spindle]

@stiff widget so is it because of the ban, or the way i played which made me get banned

@stiff widget
so in 180 days i can make a new account and play

[raven mist]

Its because you are AI

[brave spindle]

The ban is ai

of course

[raven mist]

Clown 😂

[brave spindle]

@stiff widget so is it because of the ban, or the way i played which made me get banned

and in 180 days i can make a new account and play without being banned

[stiff widget]

what do you think

[brave spindle]

Because of the "ban"

because I wasn't cheating

[raven mist]

[stiff widget]

okay we didnt ban you then it was just ai

[proud hill]

Can i have a reason to why my appeal was denied? I was just in a hotel with randoms and some people i knew? Why am i being banned after years for someone i have no affiliations with?

I Seriously dont understand why id be expected to know if every random in a team i didnt control was hacking or not

like wtf

No track record of anything in years of playing rustoria btw

[sudden iron]

to all q, I tried to go to rustoria east long. but there gives ban evasion))) I have no other accounts, I play only on this for more than 2 years,
https://steamcommunity.com/id/semenlabanow/
here is my account for those who are interested, not so long ago, I sold this account on fan pe, I needed money urgently, on fan pe my nickname was horeswoyker , well and the buyer wanted a refund , he gave me passwords and so on. now I tried to log in to rastoria and was banned there (my account on the op was blocked , due to the fact that I left a review from my 2nd account to my 1st account , I will attach a screenshot below

[sudden iron]

i cant screenshot below

https://media.discordapp.net/attachments/1098680195248041995/1111303611021000845/sticke2314r.gif

[stiff widget]

!steamid

[glass olive]

Hey, @proud hill

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[proud hill]

76561199103955895

[left turret]

Hey, please check appeal #668423

[long wren]

have you submitted an appeal?

[stiff widget]

Fixed, you can connect!

[long wren]

[left turret]

please check appeal #668423

[stiff widget]

Your ban was denied my friend

[left turret]

isn't my

my teammate wrote appeal

gaslight

[stiff widget]

Your team mate was banned for hacking, you'll have to wait the ban out im afriad

[stiff widget]

the ban is perm my friend

[left turret]

He appealed because his ban was wrong

I was banned to

[proud hill]

He wasnt my team mate tho.... How was i supposed to know if we was... He was a random

[left turret]

And I was unbanned

Why should we be blocked because of your mistake? You accused me of cheating last month

[proud hill]

If i knew some random would join the hotel and hack i never would of played it lmao

[stiff widget]

He was in a team with you, literally

[proud hill]

It was a hotel. Literally how they work

[left turret]

@stiff widget check his appeal

He isn't cheater

[proud hill]

all rust hotels add guests into teams so team killing doesnt happen.

[stiff widget]

His appeal was denied,

[left turret]

Why

[stiff widget]

that means its final

[stiff widget]

taking another look

[proud hill]

I was a guest in VIP room 1 if there was any records, I knew the owners that ran it

[left turret]

Why do you think he's cheating?

Because your paranoid system accused him?

@raven mist

[proud hill]

💀

[proud hill]

Just to add the Snower guy or whatever that was hacking was a random guest the owners didnt know

[stiff widget]

I'll give you a benefit of doubt in this case, please be more careful in the future

[proud hill]

Thank you man i appreciate it

[left turret]

The admins on this server are extremely dumb, And the anti-cheat system was made by some asshole

[livid nebula]

Hellooo, I am also one of the hotel members. Every time when some new guy bought a room we added them to a team so we know who is it.

We did not know someone was cheating

[proud hill]

Yeah this guy was one of the owners as well

[livid nebula]

There were plenty of us

[proud hill]

Theyve been doing these hotel wipes for years if memory serves

[livid nebula]

Everybody got banned due to playing with cheater

[livid nebula]

True

[proud hill]

https://www.youtube.com/watch?v=ck7CkwzVz-w

[stiff widget]

Sorry unfortunately your ban will have stay You'll have to wait it out.

[livid nebula]

For how long?

[stiff widget]

its about another 4 days > this time <t:1754856480:f>

[livid nebula]

Okey that’s alright I guess, thank u.

But wait! Does everybody have it as well? Now I mean the ppl that send ticket that they were owners or members of the hotel.

Bcs it’s like 8 of us

[proud hill]

F to all the other randoms that get banned lmao

i aspire to that level of confusion they must of felt

[stiff widget]

They can still appeal its just @proud hillcase is a bit different, I gave him the benefit of doubt in this case, the others were playing with the guy for a while (including you and you have some shared rooms with him)

There were a bunch banned with him, i think theres a few more than 8

[quaint spade]

yes, the whole hotel got banned including people who dont even know who that person is nor that he was hacking

(i am one of the hotel owners)

This whole appeal system is bs. You could have some random person join your team and then later you find out he was hacking and your whole team is banned without even looking at what actually happened

[raven mist]

Or .. you could knowingly play with a cheater and now act like you dont know. Gotta see it from 2 sides hence why the ban is temp

[quaint spade]

https:// www.youtube .com/watch?v= HvaCjw4d2Y8

watch this video, we are clearly confused

[raven mist]

You wouldnt be the first to record such a video when they clearly know

Again, thats why its temp

If we see a trend of you playing with a cheater it will be longer or even perm

[quaint spade]

this implies that "the others" (the hotel owners) will not be getting a temporary ban and its permanent

[proud hill]

Given the current ban Via Team System employed couldnt this technically be weaponised Via Purchased Accounts

Genuinly interests me lol

[raven mist]

Wait what

[stiff widget]

Its temporary

[proud hill]

Well we all got banned Due to a random being added to the team and then hacking, if you Hypothetically did this on a Clan you fought somehow wouldnt it be the same sort of Circumstances?

or like a similar siutation due to auto ban

[raven mist]

Yes and this also happends amongs clans

Its not an auto ban

You just get banned if you associate with a cheater

[proud hill]

ah, I thought it was a Bot that bans when a Teammate hacks

Thats how it sounded previously anways

[quaint spade]

what defines this?

[raven mist]

“Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted”

[quaint spade]

oh well

gg

[proud hill]

Womp Womp Rat bros

[quaint spade]

no more hotel on rustoria

[last crest]

I would like to ask about electric parts on the EU East Long server. I currently have all three workbenches and enough scrap, but I’m unable to learn or purchase any electric components.
Could you please assist me with this issue?

[hollow cosmos]

you need to use an engineering workbench to learn electrical items

its the second bp on tier 1 tech tree

[last crest]

[lean tinsel]

i have it
where can i send you a screenshot as proof

[short willow]

where tf do i make a ticket

[limber sail]

still it doesnt make sence there will be hotel guests waking up the next morning and see there banned , even when they never ever saw the guy who was cheating, but yeah im done herer

[long wren]

!ticket

[glass olive]

Hey, @short willow

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[slim garnet]

hi i have a question bcs on the servers whit combined outpost and bandit rust's system of price changing makes a easy way to farm scrap bcs you can buy blue cards cheaper and sell them and make profit is it considered exploiting and can you get banned for it ?

[velvet ravine]

i got gifted vip trough one of the giveaways on eu long. But now when i want to join preview serves it says that i need to buy vip. Can someone please help me?

[hollow cosmos]

no its not exploiting because if you continue to buy blue cards, the price will go up

[slim garnet]

ok thanks

[narrow lagoon]

eu long have clan table ?

[velvet ravine]

yo can any1 help me or not?

[long wren]

#giveaways

[long wren]

Can you check if have vip?
https://rustoria.co/support

[velvet ravine]

yes i have vip made a payment support ticket also

[long wren]

[pastel flare]

pls unban me marzy say unban me

Marzi should have unbanned me but I'm still banned and I have proof

[long wren]

when?

[pastel flare]

right now

[hollow solar]

@long wren
Dear administrator, can you tell me why my appeal was rejected? I didn't use any cheats

i have normal kds

@long wrenpls appeal my ban i normal player

@raven mist

[hollow cosmos]

please stop pinging staff, if your appeal was denied then that is the final answer. You will need to find a different server to play on.

[hollow solar]

I was banned under false pretenses by an admin, not by an anti-reader.

[hollow cosmos]

As i said, if your appeal has been denied that is final. There is nothing more to do.

[hollow solar]

what the fuck is the point of your administration if it can't distinguish a player from a cheater. as a result, an honest player is banned, but there are no cheaters , ordinary gamblers cannot play for their own pleasure, and as the cheaters will kill them across the entire map, everything is fine . Do you consider this a normal administration?

[stiff widget]

!steamid

[glass olive]

Hey, @hollow solar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hollow solar]

76561197998084147

[stiff widget]

#support message appeal was denied as stated here

Please find another server to play on

[hollow solar]

so you reject the appeal of an innocent person

[stiff widget]

No we believe you to be cheating

[hollow solar]

I'm quite ready to be tested.

[stiff widget]

Sorry we don't do that here

[hollow solar]

How can you be sure that I'm cheating?

Can you argue that I'm not playing fair?

[stiff widget]

We'd have to agree to disagree here. Its best you find another server to play on

[hollow solar]

Well, it was one of the most enjoyable servers until I was banned for no reason

[idle delta]

Hello, I have a problem with my ping on the server but I have a very good connection, where is the problem coming from? (I play on Rustoria EU main)

[frozen thorn]

!report

[glass olive]

Hey, @frozen thorn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[muted echo]

!ticket

[glass olive]

Hey, @muted echo

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[unique herald]

eu long bp wipe?

[muted echo]

hi, Can I ask you a few questions?

[muted echo]

tomorrow

[velvet ravine]

how long does it normally take for payment support to answer

[frail yarrow]

How to enter the map that will be on wipe? does not let

[hollow cosmos]

You need to have activity on the server you want to vote for a map on

[frail yarrow]

I play wipe

[velvet ravine]

do it on staging

[still chasm]

I have a question, If I buy the monthley VIP for a server the VIP starts working from the next force wipe r it is just a 30 day period that starts when its bought?

[clever holly]

Hey guys how legal is to use 3rd party program api?

[hollow cosmos]

30 day period from when purchased

[drifting herald]

!map

[glass olive]

Hey, @hardy pasture

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[still chasm]

Does the monthly suscription renewed automatically?

[fresh bay]

Why didn't the dear administrator let mecenter the server and say that lwas a high-risk player, l think he must have blockedme oy mistake

[idle delta]

!ticket

[glass olive]

Hey, @idle delta

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[velvet ravine]

it said my ticket is getting revied 2 hrs ago and i still got no replie. How long does it normally take?

[hexed nimbus]

did you check back on the same page

[velvet ravine]

ye it is payment support ticket so it is on dc

[hexed nimbus]

only a select few can deal with these so you have to be patient the get to it when the can

[velvet ravine]

ye ik it took 4 hrs then it said my ticket is being revied. That is now 2 1/2 hrs ago. In the message it says that ,they will update you soon, I just wanted to know when i can expect an actual answer

[frail yarrow]

How to enter the map that will be on wipe? does not let

[hearty fulcrum]

hello, are you asking about the preview servers? the map preview servers are a VIP feature. in order to access the server, you will need to have purchased VIP for the server you want to view a preview of. do you have VIP for that server?

[frail yarrow]

I have VIP status. client.connect 88.99.36.158:28010

[hearty fulcrum]

what is the error message you see?

[mellow tundra]

@frail yarrow Make sure you're on the "main" staging branch

As the maps for next wipe are the staging version, you'll need to be on Staging to connect

https://i.aden.gg/1c28171d-892a-4e21-ae4d-7a0cf873349d.png

You can enable the beta from your games library here, just right click staging branch and go to properties

[frail yarrow]

Thanks for the tips. I'll try.

[frail yarrow]

And how to get a private code

[mellow tundra]

@frail yarrow There is no need for a private code, just set it up as I sent in the screenshot

[frail yarrow]

I don't have that.

[atomic frost]

how to get a role donater?

[mellow tundra]

You need to go to rust STAGING BRANCH

It's a different game in your steam library

[mellow tundra]

!verify

[glass olive]

Hey, @atomic frost

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[frail yarrow]

I'll try now. Thanks again for the tips.

[near halo]

Whats the rule on association bans i need to know before i start recruiting randoms. Does everyone on the team catch a ban if a kid is found out to be cheating? When i recruit i do a full pc check etc but that stuff could still be hidden, thanks for the help in advance

[hearty fulcrum]

https://files.rustoria.co/lily/833dbb2d-6762-4ee8-8b44-71ba4445a0fe.png

https://rustoria.co/rules/vanilla

[haughty sapphire]

guys i buy kit LEGEND but i cant use in game is not working ?

[near halo]

Okay thankyou so much

[viscid tiger]

Is there a wipe tomorrow on US Mondays?

[drifting herald]

#server-info

[viscid tiger]

Why????

Why is US Mondays wiping on a Thursday????

[drifting herald]

because of force

[ocean thistle]

It is force wipe and happens every first Thursday of the month.

[viscid tiger]

Does that mean BPs wipe or still naw

[drifting herald]

Not on mondays.

[nova ocean]

How much time do you Need on a server to vote i Even have vip

[hollow cosmos]

the amount of time is not disclosed in order to prevent vote rigging

[nova ocean]

Wdym? Disclosed?

[timber ruin]

how do i connect to preview a map

[gusty panther]

Admin, help me, my appeal application from yesterday has not been reviewed yet! I was blocked for nothing, just like that! I was just playing with a crossbow and I got blocked for cheats that I don't have! I haven't even studied the revolver) please help me figure it out. I've left an appeal on your website, but I do not know if this website is real!

[hollow cosmos]

it is not made known what the time required is

[hollow cosmos]

appeals take 1-3 business days please be patient

[hollow cosmos]

go to whatever servers map you what to preview here: https://rustoria.co/maps and copy the ip of the map you want to view

[nova ocean]

Why🤣 its stupid

[timber ruin]

i did, it gave me this

[hollow cosmos]

as i said, to prevent rigging the votes

[hollow cosmos]

you need to be on staging branch as its force wipe

[nova ocean]

So vip Will rig the votes aaahhh

[hollow cosmos]

VIPs still need the activity to be able to vote

[timber ruin]

ah ok, what a wonderful chat mod you are @hollow cosmos thank you for your activeness in the rustoria discord of rust

[toxic shard]

people would spam buy vip to rig the votes

and make it unavailable to real players

[nova ocean]

Waste of Money in my opinion

[toxic shard]

Some team are ready to do what ever to get it their way 🙂

[nova ocean]

But it would be nice with a tracker of some kind

[toxic shard]

we don't want people to know how much it is, also it take into consideration only active time

[gusty panther]

I wanted to play so much, it was my only weekend this month ((( I had an account with 23 thousand hours of playing the game, I play this game professionally, but my account was linked to an intruders website and lost it! And I don't have enough hours on this account, which is probably why they thought I was a cheater!

[nova ocean]

Ive been active alot last Wipe i just wanna vote 😄

And I dont Think I Can Even See What Maps Are geting voted on

[toxic shard]

the map 4 is winning with a large advance

[nova ocean]

aiigghhh bett gotta tell the team

so marc are you also playing the servers or are you just chillin?

[raven mist]

Rustoria admins cannot play Rustoria ^^

[nova ocean]

nnnooooo why active admins tho?

btw my bad yall i can vote on my pc but not my phone

[timber ruin]

@hollow cosmos i still cant load in man :(

[pastel sonnet]

hi i have a problem i want to log in to (EU) Rustorio.co RTG UKN and i get a message saying that i've been banned i have no idea why i've been banned because i'm playing without cheats and i'm a legitimate player and i haven't done anything and i've been training peacefully. can you tell me the reason for the ban and unban me?

[hollow cosmos]

If you bought VIP recently, just wait a little while for everything to sync up.

[hollow cosmos]

!appeal - please make an appeal if you believe you have been unfairly banned

[glass olive]

Hey, @pastel sonnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[nova ocean]

why cant i switch maps on map preview? i can only chose map 4

[timber ruin]

the map IP is not right

client.connect 168.119.253.248:28010 this is for map 4 but it connects me to a random ass map

[lyric basalt]

which map preview server ?

[timber ruin]

map 4

[hollow cosmos]

server

[timber ruin]

map 4

toria eu long

[lyric basalt]

main long mondays

okay

will forward to devs

[pastel sonnet]

I can't access the website.

[hexed nimbus]

its working fine here

[nova ocean]

Marzy can you choce other maps than just the winning map or no?

[raven mist]

You're gamebanned, appeal at fp/eac

[clever lance]

@raven mist yo

Shenzyyy u mean ur Support saying Something too a aplly from my friend No they didnt watch This.

[raven mist]

Im not sure what you mean

Can you give me some context

[clever lance]

We writing on monday because my friend got banned and i called u they do nothing.

They Press only one Button and dont say anything too hin

[raven mist]

Then its very clear and the ban is perm

[clever lance]

and that's supposed to be good support if you don't even explain why he's banned etc.

[raven mist]

The reason is there when he joins the game

[clever lance]

All admins can call cheating ... But he need too ASK and too explain why

[thorny gulch]

What is FP?

[raven mist]

We will never disclose how we caught someone cheating or what they was using. Same as any other reputable community ever wont do that

[raven mist]

Facepunch

[thorny gulch]

thx

[clever lance]

So you're saying Rustoria doesn't have to be able to refute why someone is banned, that's not correct, you're a company that has to address these things?

[wicked sphinx]

toria and reddit are known to have shit admins

nothing new

[clever lance]

Thing is they are a company ... So they some Rules ... And they cant do what he want i only wanna Help my friend.

[raven mist]

Yup, we do wont ever provide proof - simply due to the fact they dont know what got them caught so they dont know what to avoid next times

Like i said, you wont ever get proof on any other reputable community

[clever lance]

That has nothing to do with it, but simply rejecting someone without giving a reason and without anything makes no sense.

[raven mist]

The reason is cheating

Like i said

What else do you wanna know? Like i said, we wont disclose our proof

Nothing more to add then cheating

Only thing we can tell you is to avoid playing with them

[clever lance]

Bro i watchjng His Stream on discord If we playing there is nothing süß

Sus

[wicked sphinx]

U CAN STILL HIDE CHEATS WHEN UR SHARIGN FULL SCREEN

[clever lance]

Than call me why only rustoria banning him No another Server did that

Whatever

[raven mist]

Cuz he barely played any other servers yet

Suggesting you to not play with them, might get the same issue on other servers

[wicked sphinx]

dookie admin dont know how to check for alts

[clever lance]

Sure

[raven mist]

Your choice, not going to keep discussing it

good luck

[wicked sphinx]

hahaha

[clever lance]

Crazy

[wicked sphinx]

i told u buddy, thats why i play rusticated

[clever lance]

XD

[raven mist]

#general

[clever lance]

Thing is making No Sense

But whatever

[wicked sphinx]

i am am trying to help

[raven mist]

You're not

[wicked sphinx]

i was giving insightful and thoughtful information to my fellow rust player

[raven mist]

Feel free to do that in dms

[wicked sphinx]

🤓

[ashen wedge]

Do bps wipe on force in eu mondays?

[ocean thistle]

They do not

[ashen wedge]

alr thanks

[nova ocean]

is there a way to fix client update required when im joining the preview servers im full updated and everything

[toxic shard]

you need the staging branch

[nova ocean]

ahh thanks

[pale burrow]

Hello, I hope I'm writing to the right place, I have 3,700 hours in Rust, no bans on any server and I've always played fairly, and so today I came to the computer club to play Rust, since my computer temporarily broke down, when I enter any official classic server there are no problems, but when I enter Rustoria, it crashes from the server and says "disconnected ban evasion"

what could be the problem?

[still chasm]

Does the monthly suscription renewed automatically?

[solar wharf]

yes its taking from my card i dont know how to cancel it

[mellow tundra]

!cancel

[glass olive]

Hey, @solar wharf

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[solar wharf]

why do you even make it auto? i pay for 1 month because i want 1 month ONLY

[finite axle]

i have been banned for "cheating" i have 1.6k hours and 2/3 banned accounts the first account i will take responsability for i was using software to gain an unfair advantage that was 300+ days ago i also have another account that has been banned tho this wasnt me i lent that account out to a friend i met on a LFG post wich he then got banned i have been playing legit since my first ban 300+ days ago and i understand lending accounts out to people i dont fully know probably wasnt the smartest idea and i understand that i will most likely not be unbanned i ask of you to unban my team mates as we were all playing legit and was in my eyes false banned. i hope to hear a reply

[stiff sand]

Can this admin respond back bro

[toxic shard]

If they want to appeal they can on the appeal website, your ban based on what you say seems legit, please refer to https://rustoria.co/rules

[stiff sand]

This mf got the most janky sleep schedule I’ve ever seen

[solar wharf]

is there any way to cancel my subscription?

[toxic shard]

well you have the worst server name/tag

which makes me want to perma mute you to not see you speaking ever again

[toxic shard]

!cancel

[glass olive]

Hey, @solar wharf

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[solar wharf]

im trying to find but this not woorking

[toxic shard]

you need to write it in english

[finite axle]

seems legit meaning?

[toxic shard]

based on our rules you are not eligible to play on our servers

[finite axle]

• You have a gameban on another account within the - last 180 days i pass the 180 days

• You have more than 1 gameban on other accounts. - im trying to explain that the second ban was from me trusting someone with one of my personal accounts

[toxic shard]

exact, you have 2 gamebanned account from what you said

your account, your gameban

[finite axle]

correct but only one of the bans was my doing and i take full resoponabilty for that but the second one was not fully my fualt

[toxic shard]

well it's your account ...

[mellow tundra]

It's your responsibilty for the safety of your account

Lending it to someone (against steam TOS) is no excuse for a gameban

[finite axle]

i wasnt aware that was against TOS so theirs no way of me getting a unban or the time changed from perm?

[mellow tundra]

Your account was gamebanned (whether it was you on it or your friend)

We see no difference

A gameban is a gameban

[finite axle]

so no chance of unban or having the time reduced?

[mellow tundra]

You're in breach of our gameban rules, and thus cannot ply our servers

[finite axle]

the game ban in wich i admit was my fualt and nothing to do with anyone else was 300+ days ago i have changed since and would like a second chance to prove my self.

[toxic shard]

I will reduce it from a permanent ban to a 99 years ban

[finite axle]

yuh ill freeze my self for 99 years so i can play rustoria.co

[mellow tundra]

perfect solution

[toxic shard]

if rust is still a thing in 99 years ...

[finite axle]

seriously tho is their a chance

[raven mist]

No

[finite axle]

with the way this comm is going its gonna be gone within the next 5

[raven mist]

And you’re one the comm thats ruining it indeed

[finite axle]

is there a chance for my team mates to be unbanned for playing with me? as in no way is this their fualt

[blazing sedge]

@gloomy sparrow bro my clan just disapeard.... any idea of what happend?

[finite axle]

not cheating gng

[mellow tundra]

your gamebans say otherwise

[raven mist]

You’re believing your own lies

[subtle ruin]

are every servers gonn awipe tomorrow the the update?

[raven mist]

Thats already amazing

[mellow tundra]

All of our servers wipe tomorrow

[raven mist]

Feel free to play elsewhere

Teammates can appeal and they can thank you

[finite axle]

can i get an answer to this

[subtle ruin]

ty

[raven mist]

^

[finite axle]

but as is will their ban be perm or 2 weeks like other servers

[raven mist]

^

[finite axle]

yuh i saw that bud

[raven mist]

Appeal and theyll find out

As you’re saying “2 weeks” like other servers you guys clearly knew what was going to happen

[solar wharf]

why do you talk alot bro? go away and adppeal

[finite axle]

cant u just tell me if they have a chance here so i dont waste their time

[mellow tundra]

That's their business not yours

[finite axle]

wasnt talking to u

[raven mist]

Appeal

[solar wharf]

im annoyed

[mellow tundra]

I mean it's pretty simple, Shenzy has said it many times

[finite axle]

as it is i do not care buddy

alright nws

[solar wharf]

is there a way i can talk privately with the admin?

[mellow tundra]

Sure, DM me

[subtle ruin]

at what time are the servers gonna wipe tomorrow?

[drifting herald]

!force

[glass olive]

Hey, @subtle ruin

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1754589600:F> (your local time) is the time of the next force wipe and it will happen <t:1754589600:R>.

[solar wharf]

i sent you my problem

[solar wharf]

to you aswell.

[subtle ruin]

!force

[glass olive]

Hey, @subtle ruin

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1754589600:F> (your local time) is the time of the next force wipe and it will happen <t:1754589600:R>.

[tawdry ridge]

Hello, why can't I connect to the preview server after purchasing VIP?

[forest vault]

client.connect 91.98.39.158:28010

hello, need help

<@&274971100184576010>

[mellow tundra]

Make sure you're connecting from staging branch

[forest vault]

ty

[mellow tundra]

If you have any issues lmk @forest vault

[pale burrow]

Can someone help me?

[shy remnant]

What do you need help with ?

[pale burrow]

"Hello, I hope I'm writing to the right place, I have 3,700 hours in Rust, no bans on any server and I've always played fairly, and so today I came to the computer club to play Rust, since my computer temporarily broke down, when I enter any official classic server there are no problems, but when I enter Rustoria, it crashes from the server and says "disconnected ban evasion"
what could be the problem?"

[shy remnant]

!steamid

[glass olive]

Hey, @pale burrow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pale burrow]

will you help me?

[long wren]

post your steam64id

[pale burrow]

https:/steamcommunity.com/profiles/76561199049795366

76561199049795366

[long wren]

have you submitted an appeal?

[pale burrow]

no, but I don't even have any active bans, do I need to appeal?

[toxic shard]

make an appeal and put your real account in it

not interested with your fake 3700h account

@pale burrow won't speak to you in vocal, follow the instruction above

[pale burrow]

okay no problem

I don't see the appeal section

[toxic shard]

!appeal

[glass olive]

Hey, @pale burrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic shard]

and don't go on the 3700h we both know it's bullshit, put the real story and we will see if and possibly you are eligeable for an unban

[pale burrow]

sorry i dont understand you? how is my watch not real? maybe i fell asleep in a rast at night haha thats the maximum

[toxic shard]

well if you go on this path ..., don't even waste your time appealing

[pale burrow]

and what do I need to do? honestly I don't understand what you want from me?

[pale burrow]

maybe you can check me somehow additionally? I am ready for any checks

[toxic shard]

tell the truth in an appeal, otherwise it's not worth your time to appeal

[pale burrow]

I don't have an actual ban on my account, I think someone here in the computer club played with a cheat and the IP just matches and now it turns out "ban evation" because I don't have a single block on any server except rustoria

[toxic shard]

I give up

[pale burrow]

Appeal Created
Please give our staff some time to review your appeal.

[toxic shard]

you copy pasted exactly the same lies ...

[kind pewter]

alr its abt to be going on 3 days and still no answer to my appeal

[toxic shard]

on which account ?

!appeal

[glass olive]

Hey, @candid tendon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[kind pewter]

wym

you need my steam id?

[toxic shard]

play on your main account

[kind pewter]

wouldnt i just get ban evading?

[toxic shard]

is your main account banned ?

[kind pewter]

no

i played on this account cause i have dlc's

i just think yall made a mistake on the bans and arent unbanning

[toxic shard]

well stop playing with your sketchy teamates and use your main account

we don't unban alts

(you can play on your main when the PWH ban will be lifted on the second account)

[kind pewter]

if yall didnt make a false ban then yall should have no problem replying to his appeal and showing him proof that he was "cheating"

[toxic shard]

we will never show proof of cheat

nobody does and nobody will ever do

[kind pewter]

and when will that be

[toxic shard]

in this case or in any case .. .for obvious reasons

[kind pewter]

crazy cause one of your admins literally said that yall wouldnt ban someone without proof

[toxic shard]

out of memory, the 12 th

[toxic shard]

I never said anything that goes against that ?

[kind pewter]

?

[toxic shard]

"show proof"

"share proof" if you prefer

[kind pewter]

so its yalls word against a false ban

[toxic shard]

that's how it works yes, and you can go ask everybody, that's how thing works

except if you do bans to make views and stream/make videos out of them

because the chances that you have an alt account and try to ban evade are really high 🙂

[kind pewter]

so explain how we literally die to a cheater that yall failed to ban that eac had to ban them before yall , but yet you ban the team that died to them all wipe

[toxic shard]

it's not because you faced a cheater that you can't have a cheater in your own team

maybe the other cheater had better cheats 🙂

[kind pewter]

and yet yall failed to ban him

kinda crazy

[toxic shard]

not only

[unique herald]

Rustoria eu long clan table?

[toxic shard]

shit happens, we do not have the same access as EAC, they have a client installed on your computer, ... we see what you do on the server side

[toxic shard]

clan table while being developped by FP is not a vanilla feature (it's present in the game but not activated on official servers)

only modded (community ?) servers have the clan table activated

[sly trout]

Hey just tried to load into one of your servers and found out that im disconnected for cheating. Can i know why? def not cheating.

[toxic shard]

!appeal

[glass olive]

Hey, @sly trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sly trout]

thanks

[kind pewter]

so when yall finally reply to his appeal yall just gonna perm ban him without showing evidence?

[toxic shard]

#support message

[shut pawn]

@toxic shard can you pls explain to me why i got banned for 0 reason and why my appeal hasnt been responded to

[toxic shard]

when was the appeal made ?

[shut pawn]

2 days ago

[toxic shard]

officially appeals can take up to 72h

[shut pawn]

2 days 4 hours 31 minutes to be exact

FOR A FUCKING FALSE BAN

[toxic shard]

?steamid

[glass olive]

Hey, @shut pawn

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shut pawn]

76561199508526743

[toxic shard]

it's in the process

[shut pawn]

i got 1 question. even though i have never been banned before i can be banned on this server and given no proof or even what cheat im accused of using?

[toxic shard]

#support message

[shut pawn]

so i cant even be told if it was esp or some aimbot?

[toxic shard]

no

[shut pawn]

nice lets ban the guy that had 20 kills 31 deaths and fired 221 bullets and landed 73 of them

100% cheating

[toxic shard]

I won't appeal your ban on discord, be free to complain as much as you want in #general

[wispy dirge]

Riiiight

[stiff pecan]

i need assistance

<@&274971100184576010>

i have a question

[austere quest]

So... ask your question?

[shy remnant]

Please ask your question, you don't need to tag

[stiff pecan]

ok

is force wipe earlier than normal wipes?

[shy remnant]

!force

[glass olive]

Hey, @stiff pecan

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1754589600:F> (your local time) is the time of the next force wipe and it will happen <t:1754589600:R>.

[stiff pecan]

thnaks xpiwel

❤️

[hybrid dagger]

question

i got vip yesterday and could load in to see maps for next wipe but i changed my steam name and now i cant load in to the servers says i need vip

@austere quest ?

but then if i load in on regular rust not staging branch i have vip...

[wispy dirge]

?steamid

[glass olive]

Hey, @hybrid dagger

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hybrid dagger]

76561199804713521 @wispy dirge

is it cause my game hasnt updated my name yet like my steam name hasnt updated onto staging ?

[wispy dirge]

I don't think so, I see you have VIP at present, I would like to ask you to open a #payment-support ticket so that they can take a look into the situation.

[flat skiff]

Please help me, I want to buy VIP (30 days) BR Main, but the following message appears: 'Package out of stock!' even though VIPs are available.

[long wren]

still?

[hybrid dagger]

do yall know a fix for loading in staging branch and then game freezes at spawning world and insta closes ?

[bleak laurel]

i need to message an admin asap

[candid tendon]

its been resolved now thanks for the help anyway

[flat skiff]

https://prnt.sc/kyL2810DAgQd , Yes

''package out of stock!''

[mellow tundra]

@flat skiff try a different browser if you're running into issues

[stiff sand]

bro its been 3 days with no unban

come on dude

[flat skiff]

even in another browser it is giving the same problem

[flat skiff]

.

[balmy cypress]

looking

[balmy cypress]

refresh and try again, should be all good

[mellow tundra]

Has your appeal been replied to?

[hexed current]

<@&274971100184576010> I need help, I'm banned

[long wren]

!appeal

[glass olive]

Hey, @hexed current

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bleak laurel]

@balmy cypress

can i speak to an admin

[long wren]

what do you need help with?

[bleak laurel]

so im joining a team for force and were playing your main serv vanilla

but they are all fucking insane im not sure if they are possibly cheating or not how much is associaition bans

its an friend of a friends team

[stiff sand]

once

then i gave him the info he wanted and he hasnt responded and its been 18 hours

im so down bad rn im qing R2

[muted echo]

!appeal

[glass olive]

Hey, @muted echo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[supple raft]

can i join x2 vanila from staging branch?

[pliant garnet]

!appeal

[glass olive]

Hey, @pliant garnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tardy hill]

https://tenor.com/view/sadhamstergirl-gif-4231717927828306245

[long wren]

@grand wadi what do you need help with?

[queen zinc]

may i ask u a question?

[long wren]

sure

[grand wadi]

@long wrenI have bought VIP for this account for 2 times and have not received it, please help me see what is going on

[queen zinc]

can i buy somehow a vip if i am from russia?

[long wren]

#payment-support

[long wren]

I don't know the details either, but I think it would be good to try.

[queen zinc]

cause when I want to buy it from my card it gives me an error, so, maybe i can buy it through some admin? or like that.paypal and mastercard are banned in russia

[viscid zealot]

One message removed from a suspended account.

[long wren]

Cant

[queen zinc]

ok, thx for ur answer

[long wren]

What exactly is the issue?

[late yoke]

The game will be on sale from 8 p.m.?

[frail palm]

disconnected: Come to discord.gg/rustoria - Luke, what i can do?

i cant connect to setver

server*

[late yoke]

Hello !!!! The game will be on sale from 8 p.m.?

[hollow cosmos]

send @balmy cypress a DM

[frail palm]

what the DM?

[hollow cosmos]

send him a private message

[frail palm]

ok

[late yoke]

The game will be 50% off from 8 p.m.? ??

[hollow cosmos]

any sales will be announced here: https://x.com/playrust

Rust (@playrust) on X

Surviving. https://t.co/kVy0NDZ2Ce

X

[late yoke]

thx brooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

[floral swift]

!appeal

[glass olive]

Hey, @floral swift

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dry bronze]

Hello, can you help me with this problem?
I logged in to one of your servers. And I was automatically banned
even though I didn't even see the card.
My account is clean, and I've never been banned before.

[ocean thistle]

!appeal

[glass olive]

Hey, @dry bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tawdry star]

Please help me find out where I can view the future map for the Rustoria EU Long East server.

[hexed nimbus]

https://rustoria.co/maps

[tawdry star]

thanks you

[muted silo]

i cant connect to the map preview server although i just bought vip

76561198963040130

[neat pumice]

Hello, what is your disconnection error? 🙂

[muted silo]

that's its only for vip's

im connecting from staging

ok it seems like it lets me join now

[brisk cosmos]

i have the same issue (but i dont have vip) "client need to be update" or something like that

its mandatory to be vip to get the access?

[normal orbit]

yes, this is a VIP feature.

[compact furnace]

когда проверят эпиляции

[brisk berry]

!appeal

[glass olive]

Hey, @brisk berry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viscid zealot]

One message removed from a suspended account.

One message removed from a suspended account.

[astral quiver]

I have to just download it? or maybe join some servers idk?

[lyric glen]

is there any way i can see the map

or only with vip

[drifting herald]

!map

[glass olive]

Hey, @lyric glen

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[weary solar]

I want to submit a ticket on the website, but it says that it already exists, even though I haven't submitted it

[gilded temple]

I cannot join the map preview server it says this: Wrong connection protocol: client update required.

do I need to be on staging branch?

[mellow tundra]

Yes

[drifting herald]

yes please join the map preview using staging branch please

[gilded temple]

👌

[weary solar]

I want to submit a ticket on the website, but it says that it already exists, even though I haven't submitted it

[shy remnant]

An appeal or a ticket ?

[weary solar]

APEAL

[shy remnant]

!steamid

[glass olive]

Hey, @weary solar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shy remnant]

@floral swift How can we help you ?

[floral swift]

I want to ask you i got ban for playing with cheater and i want to know what the person is was and on which server cause i was played solo last 2 weeks (on rustoria) Can you check what person is was and on which server and say to me i just want know information

Thanks for answer

[quaint sand]

is rustoria eu main preview map online?

[floral swift]

you need steamid?

[steel parcel]

when will eu main wipe???

[charred torrent]

guys
🇪🇺 EU Long
IP: connect long.rustoria.uk
Wipe Schedule: Force Wipe
Blueprint Wipe: Force Wipe
Map Size: 4750
Team UI: 12
bp wipe or just map?

[weary solar]

76561199061495915

@shy remnant

[brisk cosmos]

hello! still cant connecto to preview server (already payed vip on eu small)

"Disconnect Reason: Wrong Connection Protocol: CLient update required!"

[shy remnant]

You appealed one month ago already

[brisk cosmos]

same as before

[shy remnant]

You need to be on staging branch

[weary solar]

Where's the answer

Why is a ban for playing with a cheater permanent?

[shy remnant]

The answer is in the appeal you made a month ago

[brisk cosmos]

thats new? bc i usually connect to Rust directly (on preview maps)

[shy remnant]

You need to be on Rust staging branch to connect on Preview servers

[charred torrent]

?? map or bp+map?

[potent hatch]

<@&874995535881326632>

[gloomy sparrow]

?

[gloomy sparrow]

both map and bp wipe

[potent hatch]

high risk account

i dont kown how to fix it

i cant join the sesrver

[gloomy sparrow]

!appeal

[glass olive]

Hey, @potent hatch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[knotty anvil]

I paid with crypto, but the transaction is still being processed

[deft salmon]

where can i check that i have vip

[sage quarry]

@balmy cypress Support hi! if i play the us main server today at force at 2pm est will the server still go onto its regular wipe schedule and wipe at 3pm est or it will only wipe at force?

[harsh badge]

yo on eu east long its a team limit ?

[tame dragon]

<@&874995535881326632>

<@&274971100184576010>

!support

[minor temple]

Hello?

[tame dragon]

what do points give me rewards

[minor temple]

https://rustoria.co/rewards

[tame dragon]

ok

[minor temple]

You can see here, you can claim kids on modded or raffles for prizes on vanilla

[tame dragon]

why no qeue skip u should work on that

just a suggestion

[sand monolith]

where can I find a map for wipe on server EU East long?

[minor temple]

There are raffles for it on vanilla rather than just something that can always been claimed for x points. Modded can always be claimed for x points

[minor temple]

https://rustoria.co/maps/vanilla_long_eueast

[sand monolith]

Can I download this map?

[minor temple]

Not before force

[west axle]

how long it takes to restock vips on eu east?

[remote jetty]

when update in rust?

[sharp pike]

make new vip packages for EU EAST LONG

[minor temple]

They Restock when another persons VIP runs out

We can only have so many

[minor temple]

<t:1754589600:f>

[sharp pike]

how should i be playing thne

in 4 weeks?

[remote jetty]

im about update in steam

[minor temple]

People buy VIP after wipe etc. they are running out and restocking all the time

[west axle]

is there vip stock alert on eu east long? i dont see any

[minor temple]

I can't see one, It's a newer server so many not be set up yet. Will forward internally

[opaque rover]

Why did us long ban me because of high-risk accounts，The server is about to clear the file。Could you resolve my complaint immediately

[toxic shard]

Play on your main account

[opaque rover]

I don't understand what you mean. I was appealing on behalf of my teammate，All the servers are inaccessible

[toxic shard]

we don't do appeal for teamates, if he want to appeal he need to do it on the website

https://rustoria.co/support/appeal

[opaque rover]

I lodged an appeal using his steam account, but I want to clear the server file later

[brave matrix]

one question

the server has just shut down

[opaque rover]

He didn't play with this server at all

[hexed current]

How long does it take to respond to a ticket? More than a day?

[muted crown]

Yo

main wiping yet?

[hollow cosmos]

!force - 45 mins

[glass olive]

Hey, @muted crown

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1754589600:F> (your local time) is the time of the next force wipe and it will happen <t:1754589600:R>.

[frail yarrow]

Will I be able to play with stage branch in Rust?

[remote jetty]

!force

[glass olive]

Hey, @remote jetty

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1754589600:F> (your local time) is the time of the next force wipe and it will happen <t:1754589600:R>.

[gusty radish]

What time is the vape?

[remote jetty]

вейп бро марафака

[winter copper]

vip/support

[slim plaza]

why is 5x eu force wiping?

[dull hemlock]

Vape?

Vapes dont have time

[minor temple]

Wipe is in 29 minutes

[lone helm]

а ты что себе уже место на спавне себе нашел?

[valid iron]

yo is insiding bannable?

[hollow cosmos]

no

[astral quiver]

мара как дела

[spice crypt]

when is wipe

?

[hollow cosmos]

18 mins

[remote jetty]

???

[hybrid dagger]

7800x3d mid 9800x3d abuser

[upper lark]

who can help me with vip

says instock but then says sold out

[wispy stone]

stage branch server work?

[tropic bone]

i have vip, and im in a q still

[balmy cypress]

#payment-support

[neon heron]

br long wiped?

[brazen briar]

i think not yet

[smoky cape]

All servers wiped

[open sail]

has us main already wiped?

[gleaming sky]

All servers wiped

[tawdry helm]

guys one question eu medium will have good pop all this days?

[remote jetty]

Will they expand the slots?

[smoky cape]

!slots

[glass olive]

Hey, @remote jetty

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[knotty rain]

please top up vip for EU EAST LONG
only 600 players online and out of stock
i'm sure you can easily add 50 vips to get the pop to 700

[smoky cape]

!vipstock

[glass olive]

Hey, @knotty rain

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[knotty rain]

on the website it says couple available
but when trying to buy saying out of stock

[smoky cape]

Then its out of stock

[knotty rain]

EU EAST LONG
Not available on vip stock role assign

[neat zenith]

can u add more slots to serv?

[smoky cape]

!slots

[glass olive]

Hey, @neat zenith

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[neat zenith]

there r 600 slots and 750 people in q

[smoky cape]

Thats because its still a fairly new server. Youll just have to keep checking on the website

[feral gorge]

will they expand slots on eu east long?

[smoky cape]

!slots

[glass olive]

Hey, @feral gorge

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[neat zenith]

xdxd

[smoky cape]

I know but more people and the server wont be able to handle everybody

[junior sail]

they dont want the money xd

[knotty rain]

vips available xD
TX

[fiery tinsel]

How to appeal a ban for using cheats