support

[muted lagoon]

most bought account ever

7k hrs in csgo but no skins!

[uneven basin]

After playing 13,000 hours of rust , going against a cheater is a nightmare and I've always wished the worse would happen to them , even now I don't expect anything positive out of this as I genuinely hate cheaters and so do you guys. But with that being said , I do not think I deserve another chance at all but I would genuinely appreciate another chance so I could play with my friends that I've known for ages and enjoy the game that I put 13,000 hours into . I lost a lot of opportunities because of getting banned , I even tried uploading content and was doing good but my stupid mistake blew that opportunity out the window , another shot from you guys would replenish this opportunity. I genuinely do believe cheating isn't for me and will absolutely never do that dumb shit again . Again I definitely am aware that I fucked up and I regret it so bad . Cheating not only fucked over my opportunities at content creating , but also is distancing me from my friends that I knew for ages and love the most.

[past ledge]

🤓

[balmy cypress]

You are right, you do not deserve another chance and we will not be giving you one.

[earnest meadow]

my complaints site doesn't work i recently bought the game and i've already been banned for a suspicious account unban please my nick толстяк

[uneven basin]

I understand

[balmy cypress]

This will not change, so do not message in a week, a month or a year

you will be banned forever

[uneven basin]

Gg

[earnest meadow]

my complaints site doesn't work i recently bought the game and i've already been banned for a suspicious account unban please my nick толстяк

[glass olive]

Hey, @earnest meadow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[verbal lake]

hello

why am i getiing banned high risk account?

[glass olive]

Hey, @verbal lake

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[earnest meadow]

my site doesn't work please I really want to play on this server here is my steam id Steam ID: 76561199416875646

[balmy cypress]

Hey, what is not working on our website?

[faint hazel]

Hey, i just tried to load in to Rustoria.co-US low pop. Ive been playing on it for about a week and this is my second time playing rust... ever. It keeps Disconnecting me sighting me as Cheating. I dont even know how to run electricity yet in game so im curious what i did that was cheating?

[glass olive]

Hey, @faint hazel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[verbal lake]

https://steamcommunity.com/profiles/76561199319965779/

[earnest meadow]

I don't know, the site just doesn't load

[balmy cypress]

Try on a different browser

you need to appeal on our website, we cannot help you here

[balmy cypress]

You also need to open an appeal here: https://rustoria.co/support/

[tired ivy]

Please check #bcee56

[balmy cypress]

You just need to wait, we will get back to you as soon as we can

[faint hazel]

76561199438490510

[balmy cypress]

You should be good to connect in 5-10 minutes

doesn't appear that you were supposed to be kicked there

[faint hazel]

Thanks, ok thats what i was going to ask.

[tired ivy]

Okay

[sour latch]

Hello,

I am reaching out regarding a ban I received today at 3:00 PM for "cheating." I want to state with complete honesty that I have never cheated, nor have I used any third-party software or unauthorized modifications.

I am very surprised by this sanction, as I always follow the game rules and play completely fair. If a mistake was made, I kindly ask you to reconsider my situation and, if possible, review the logs or any evidence that led to this decision.

Thank you in advance for your time and attention.

Sincerely,

fltfx17117
76561199840448751

@balmy cypress

<@&874995535881326632> <@&274971100184576010>

[raven mist]

!appeal

[glass olive]

Hey, @sour latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

Please ^

[sour latch]

already done

[azure igloo]

how do i Auth my sub to your guys yt when i cant link my acc?

[lost tinsel]

guy spinbotting again on medium

[digital drift]

450hs en 2 semanas JA JA

[wicked iron]

Appeal #9e450c

[long wren]

please make a ticket

[near hemlock]

Appeal #b1654a can you check this please? my friend got banned witout even playing

[long wren]

!ticket

[glass olive]

Hey, @opaque yoke

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near hemlock]

bro why he should wait for no reason banned?

it takes days to reply

[long wren]

typically a response to an appeal will take 1-3 days.

[wild quiver]

how long does appeals take

i feel like you guys dont respond

i just want an answer not even needed to solve it

[balmy cypress]

we always reply, it will take a few days though

send your steam and I'll see about an answer

[wild quiver]

sent u link in dms

[balmy cypress]

I'll ask the admin to check soon, but you will likely be waiting at least a few hours

[wild quiver]

thats fine then

[balmy cypress]

be as detailed as possible in the appeal, anything you think may help

[proper sluice]

making jokes on players actully being a real person is crazy

12hrs no ticket response game is chopped

[lost tinsel]

Even premium servers can’t handle this cheating plague. Banning them is pointless, they just log back in with a new account. They don’t even loot boxes or open doors anymore. They just dump the loot on the ground to avoid detection.

In my 15,000 hours of play, I've never seen this many cheaters. It's honestly sad to witness.

[shy remnant]

We do our very best to ban them when they are reported and true cheaters, but yeah Rust has been infected of cheaters for a while now and it's sad to see players like you not having fun anymore

[lost tinsel]

Just being honest here. I've been playing Rustoria since the beginning. Over time, it became more dominated by Russian and Chinese players, and that's when things started going downhill. The playstyle and mindset are just different, and statistically, there's more cheating. Why can't we have a Rustoria EU West server that's actually for EU West players only?

[rocky spoke]

I just sent a ticket,
I was game banned from rust a while back for "cheating" when I never did. The game ban was reserved a while ago after easy anti cheat looked into it
However im still banned from rustoria even though my game bans been reversed? I just want to be unbanned as I was found not cheating.

[long wren]

we are rustoria

[near halo]

Appeal #392a2d

can someone pls do my ban apeal its been there for a day

[long wren]

appeals take 1-3 bussines days

[near halo]

is it banned on all rustoria servers or just the one i got banned onb

?

[long wren]

all rustoria server

[lost tinsel]

Why even call it EU West when 80% of the players are Russian or Chinese?

RU-CN West is more fitting tbh

[near halo]

shit bro

[long wren]

because it's the official vanilla server

[lost tinsel]

Then leave EU out of the name

Its ashame

[rocky spoke]

oops

i meant rustoria

[pallid portal]

is there is any admins online I have just been banned for cheating

[long wren]

so are you saying that we should remove the name of that region from all official servers? EU SEA US AU?

[lost tinsel]

I'm fairly confident ALL EU-West players would agree. The experience suffers when the servers are flooded with Russian and Chinese players. The cultural differences in how rules are respected lead to noticeably more cheating, and it’s hurting the community.

[long wren]

have you submitted an appeal? or just ticket

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @pallid portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lost tinsel]

You should BLOCK other regions

Aint that hard.

Play on your own damn region

[long wren]

contact facepunch

[lost tinsel]

For what, you can install a geoblock and vpn detection in 5 minutes. What are we talking about?

It’s hilarious how Rustoria dodges all responsibility by just saying, Contact Facepunch. Classic pass-the-blame move.

[long wren]

Oh, what responsibility should we take?

besides rustoria, what other official servers should be held responsible for?

[lost tinsel]

The servers are overrun with Russian and Chinese cheaters, but the moment you point it out, you get labeled as racist or something. It’s getting ridiculous.

[long wren]

!?!?!?!?!

[long wren]

make a ticket

thank you

[lost tinsel]

Taking responsibility means actually addressing the issue—not ignoring it or deflecting it.

Please make a ticket if you need to learn how.

thank you

[balmy cypress]

We will not be blocking a whole region because you ask us to do so

But you are welcome to use #feedback-suggestions

[lost tinsel]

Look Luke, it’s not just me, this is how all of EU West feels. If you don’t believe it, run a poll and geoblock it to EU West only. Let the players speak.

[balmy cypress]

Players are welcome to speak in feedback suggestions, but again, we do not intend on blocking all players from a location for a % of them who you suspect are doing something wrong.

[lost tinsel]

https://www.uswitch.com/broadband/studies/worlds-biggest-gaming-cheaters

You need to take the statistics into account.

Lets just talk facts.

[remote wraith]

can i have some help please luke?

[balmy cypress]

Hey, whats up?

[remote wraith]

How do i check how long a ban is for?

[balmy cypress]

Send your ID and I'll check

or you can connect and it should say

[near halo]

can u check mine

[balmy cypress]

send your ID

[remote wraith]

Appeal #68a57f

[near halo]

is there any way for yall to speed up the appeal process im trying to teach my irls how to play

[balmy cypress]

looking

[remote wraith]

thanks

[near halo]

Appeal #392a2d

[balmy cypress]

Got denied a few hours ago, your ban is perm

we have no tolerance for what your group were doing

[balmy cypress]

You will have a response soon

[near halo]

thank you so much

can you check how long mine is for ?

Appeal #392a2d

[balmy cypress]

yours is until the 26th (7 days) unless its removed early

[near halo]

okay

how soon is soon

[balmy cypress]

Its impossible for me to say an exact time I am afraid

but soon as in hopefully within the next 12 hours

[near halo]

okay

[remote wraith]

can we have a chat in dms please?

[balmy cypress]

There is nothing to discuss

but my dm's are open to everyone so you can message

[near halo]

luke based on the situation of my ban do u think they will remove it early

[remote wraith]

i sent u a dm luke

[balmy cypress]

hmm depends how long you played with them and a few other bits, I didn't ban you so I don't have the full picture

so not reliable for me to say

[tacit pecan]

hey luke how can i report a possilbe cheater

like is there a ticket system?@balmy cypress

[balmy cypress]

https://rustoria.co/tickets/

[tacit pecan]

thx

sorry Luke do i need video evidence even if its based on suspicion

[balmy cypress]

no need for evidence, you can just write your suspicions

but be as detailed as possible

[tacit pecan]

thx mate i appreciate the support

:)

[balmy cypress]

No worries

thank you for reporting

[wicked iron]

Appeal #9e450c

[remote wraith]

can any admins please help me?

[near halo]

Luke can u send like a special request or something because all my new friends are on and they dont knwo what there doing

[pallid mica]

is there anyway to get a ban lifted off this account? 😭 I bought it a few months ago and realized it was banned off rustoria servers for EU and SEA servers when I dont even play SEA and im strictly US based but eu is for the weekends when I'm bored

[modest mortar]

!appeal

[glass olive]

Hey, @pallid mica

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pallid mica]

bro theres an appeal already made for it that i DIDNT make 😭

Appeal #000c88

[modest mortar]

Since the appeal was already reviewed and denied, and it’s marked as the final conclusion, there’s unfortunately nothing more we can do. All decisions at that stage are considered final

[pallid mica]

yo 😭 🙏

[near halo]

lipee can u request for my appeal to be answered sooner

[pallid mica]

even with the information asked for I cant get an unban?

im js tryna play a different server besides rusty moose rustopia n other ones

[modest mortar]

Appeals are processed in the order they are received,theres not much i can do

[near halo]

dangit

[pallid mica]

lipee are u able to have a higher up look into my case?

like seriously bro ts is heartbreaking 💔

[near halo]

lipee how long will it be until mien gets answered u think Appeal #392a2d

[modest mortar]

like I said before, the final decision has already been made. Just to clarify, buying accounts goes against Steam's rules and policies, so there’s nothing more we can do at this point

[modest mortar]

the standard response time is 1-3 business days

[stiff widget]

!steamid

[glass olive]

Hey, @pallid mica

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[swift lantern]

Whats the likelyhood of any support person joining the support VC?

[pallid mica]

76561198287654377

[stiff widget]

So whats the issue?

[pallid mica]

the account was previously owned by someone else

and theres a ban on your servers on it

[stiff widget]

Right

[pallid mica]

and I was js wondering if i could get it appealed but I assume not

tell me what proof you need 😭 🙏

[stiff widget]

we don't really unban bought accounts as they can be recovered by the previous owner

[pallid mica]

ive held onto it for around like

8 or 9 months already

[stiff widget]

doesnt make a difference

accounts can be recovered if they have CD keys or other means

[pallid mica]

i see i see

thank you for the assistance anyways then I guess 😭

[stiff widget]

no problem, wish you all the best

[swift lantern]

Hey Prodigy, Any chance i can get some support in VC?

[stiff widget]

Sorry I'm a bit sick atm, you can dm me though

[swift lantern]

Oh bugger, was really hoping to voice call. Hard to explain otherwise

[stiff widget]

You can try and DM it

[swift lantern]

Not sure i can... It's okay, If you want to just join VC and listen. Happy to do that too, thanks

[shadow marsh]

can i be moved in with bob please ❤️

[viral bough]

i need help with a ticket

[long wren]

what do you need help?

[viral bough]

i created a ticket an hou ago and have not recieved any support

[terse harbor]

Hello, my account was banned by mistake, can you help me? my nickname: arima.
my steam: https://steamcommunity.com/profiles/76561199258786953/

[boreal igloo]

I GOT FALSE BAN AND I WAS JOINING IT AND IT SAYS CHEATING AND ITS NOT LETTING ME JOIN mb alll caps

[modest mortar]

!appeal

[glass olive]

Hey, @boreal igloo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[boreal igloo]

i did it says no ban

[boreal igloo]

its sy no bans

[near halo]

lippe bro i duoed with 2 randoms and now im banned for association bro

can i get some support theres no way theres that many appeals

[oak citrus]

why did i get muted in chat on rustoria main us

[near halo]

y yall support takes 3 days

its been 14 hours

[long wren]

!appeal

[glass olive]

Hey, @oak citrus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

crazy answer my appeal please bro its been 14 h Appeal #392a2d

[digital current]

How do I make a report about what I believe to be a scam based on rustoria servers

[near halo]

Appeal #392a2d please guys

[primal shore]

same here bro

high risk acc

[near halo]

wdym

[stiff widget]

!steamid

[glass olive]

Hey, @boreal igloo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[stiff widget]

You'll need to wait for the banning admin on this one

[near halo]

bruh

whos the banning admin

[stiff widget]

They'll respond to you on the appeal

[near halo]

can u check who it is and ask them to hurry please

[stiff widget]

Standard response times are 1-3 days, but usually doesn't take the full 3

[near halo]

its been 15 hrs

bruh the servers gonna be like 150 pop by that time

bruh

[near halo]

u cant jus like slide bro a dm and ask to speed it up

[stiff widget]

Being 100% honest here, your team mate was banned for cheating, its unlikely the ban will be removed you'll just have to wait out the temporary ban

[near halo]

i didnt even know them tho

i was lit just farming for guns

i had 2 door codes

with guest codes

[stiff widget]

Thats the unfortunately thing, it happens to a lot of people everyday, you just need to be more careful who you are playing with

[near halo]

i have no history of cheating in my 800 hours

why would i be in trouble for this

[stiff widget]

I never said you were a cheater

I said playing with a cheater

[near halo]

i have no history of that either

[near halo]

pls'

[stiff widget]

But you had an advantage playing with them

[near halo]

the only thing i did was farm

i didnt live with them or anything i had 2 door codes

i had 2 door codes and a box

with a jacky and a tommy' and i farmed for guns

people farm for guns all the time\

[stiff widget]

Its your responsibility who you are playing or allying with. "Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted."

I can understand your fustration but we have rules we have to upheld

[near halo]

how could i of known'

i didnt benefit anything i worked for what i got

i farmed 2 rows of sulfer

[stiff widget]

You got guns right?

[near halo]

in return for farm

but they are still in their base

i never got them like for me they still have them'

[near halo]

please bro i didnt mean to play with cheaters

[tough bane]

Morning Prod, EU Main is missing on the right side on bots.

[long wren]

please make a ticket

thank you we dont take reports in discord

[raven mist]

Are you going to appeal this one too?

[zenith arch]

Hello! Do you consider unbanning people that got banned several months ago for toxicity?

[sullen karma]

!appeal

how to appeal

it doesn't work

admins give me a link plz

!ticket

@raven mist@stiff widget@long wren

[stiff widget]

!appeal

[glass olive]

Hey, @sullen karma

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

have you submitted an appeal?

[zenith arch]

Hi, no I need to do it now, I did not know how to proceed, thank you

[graceful horizon]

Cheater on 10xEU need some help :D

[small kettle]

can i appeal again if my appeal got denied

i need help

[shy remnant]

You can not I’m afraid

[shy remnant]

!ticket

[glass olive]

Hey, @graceful horizon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[graceful horizon]

i did

he just got banned, thanks

[shy remnant]

Oh great news !

Thanks for your ticket

[stuck sierra]

Good afternoon, the VIP pass is not working

https://steamcommunity.com/profiles/76561199780875799/

[raven mist]

Make a #payment-support ticket please

[stuck sierra]

what's the problem with seeing that there is a VIP pass but there is no passage I've been sitting in line for 40 minutes what's the point I even buy it

[raven mist]

What server are you trying to join?

[stuck sierra]

eu medium

[long wren]

eu medium

[raven mist]

Are u still in queue now?

[stuck sierra]

no longer there but the VIP is not shown

[raven mist]

The staff in #payment-support will help you asap

[rocky spoke]

a appeal

[stuck sierra]

I'm in line now, I need to get my money back for the VIP pass

[long wren]

!vipissue

[glass olive]

Hey, @stuck sierra

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[long wren]

please read this ^

[sour latch]

Hello,

I am reaching out regarding a ban I received today at 3:00 PM for "cheating." I want to state with complete honesty that I have never cheated, nor have I used any third-party software or unauthorized modifications.

I am very surprised by this sanction, as I always follow the game rules and play completely fair. If a mistake was made, I kindly ask you to reconsider my situation and, if possible, review the logs or any evidence that led to this decision.

Thank you in advance for your time and attention.

Sincerely,

fltfx17117
76561199840448751

[long wren]

!appeal

[glass olive]

Hey, @sour latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rocky spoke]

would i need to find proof that easy anti cheat reversed my ban or can you check your selfs ?

because they never told me on emails or anything steam sent a pop up but i closed the window a while back

[stuck sierra]

ticket limit

[long wren]

If you already have a ticket created, please use that to make your request.

[long wren]

wait for the response to your appeal

[twin edge]

Hello!
They gave me a ban for no reason. I want to regain access to the game on the server

[hollow cosmos]

Please make an appeal

[hollow cosmos]

!appeal

[glass olive]

Hey, @twin edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stiff sparrow]

забанили друга не за что что делать?

[raw pier]

I filed an appeal, but I haven't received a response yet

[boreal sequoia]

can i use exitlag?

[misty scroll]

Submit an appeal here https://rustoria.co/support

[misty scroll]

Appeals typically take 1-3 days

[misty scroll]

Yes

[snow trail]

just died to my self on rig when the server re start happened want to know why this is because now i have lost my kit

[misty scroll]

This is a very common scam, please report their Steam profile, there is not much more we can do about it since it is only happening through Steam DMs

[misty scroll]

Rust often gives incorrect death reasons or names of the person who kills you after a restart

[snow trail]

i was the only one on rig and was hiding

and woke up dead to myself

[misty scroll]

Yes, and I'm saying Rust often says something different from what actually happened in these cases

[opal apex]

yes i have done that it would just be awsome if you make a channel where you would post like the persons steam name or discord if that happening through discord just informing poeople that arent aware of these scams that this exist and witch people are confirmed scammers so that there is a lower chance of someone falling fo this scma, i have decided to contact staff of rustoria as thats who the person was impersonating to be, and just to confirm does rustoria have dedicated skin designer team, if so can you confirm that this person was not on the team if you can confirm that i can make the steam ban this person faster, in case im wrong and they work for rustoria im extremly sorry i also find it a bit wierd how you have deleted my massage, however i do understand you are trying not to make people panic. Thank you for your time and i hope this can be resolved with minimal or better yet no damages done to anyone.

[earnest meadow]

look at my ticket

[misty scroll]

I understand where you're coming from, but the problem with this is that there are thousands and thousands for accounts this is being done on. It's not just a handful of accounts. On Steam we can do nothing but report and hope Steam takes care of it, which they are usually pretty good at. Anything that happens on Discord we have a slightly better chance of moderating, but same goes here, report them to Discord. Every now and then we make announcements to make people aware of these and similar scams, especially when we see new ones becoming more prominent, but it is a constant thing.
We will never reach out to anybody through Steam DMs for anything, ever. So you're 100% right in your suspicion that it is a scam. Your message was probably deleted because it contained the URL of the website, we are all for awareness of these scams.

[misty scroll]

Tickets are responded to as soon as we get to it

[opal apex]

yes the messege did contain a link so i will assume that was the reason, anyway thank you for the response and i am aware that there are not just handful of accounts doing so, i thank you for the your time and i hope you have a nice day.

[earnest meadow]

please check Appeal #d78fce

[misty scroll]

Appeals typically take 1-3 days

[hushed dirge]

question should i make a ticket or a appeal i wasnt aware i couldnt use a vpn and my account was flagged as a high risk

@misty scroll

[quaint ruin]

eu trio has died

[misty scroll]

You can use a VPN, so that wouldn't be the reason for your ban

You'll need to make an appeal in that case

[misty scroll]

Rustoria does not have any EU Trio server, are you sure you're in the right place?

[quaint ruin]

sir

miscall wrong discord server

mb

[velvet ravine]

yo admin i cant make a ticket says i am not authorized pls help

[near halo]

bro this server gotta lock in bro it dont take this long for appeals

it’s been 1 day without rust

💔

[hushed dirge]

so what other reason can u be flagged as an high risk accouynt @misty scroll

[sour latch]

can you check Appeal #17732a

[velvet ravine]

can you check Appeal #fab834 please. I got false banned i cant play please respond to my ticket

[granite echo]

@misty scroll with who i can talk about appeal? In the appeal, they told me that I was banned on my previous account, but my previous account on rustoria was not banned!

[neat pumice]

If your appeal is denied, that is final and won't be discussed further I'm afraid. 🙂

[granite echo]

I was told that my previous account was banned on rustoria, but this is a TEMPORARY block from steam, during the investigation after the account was hacked

I didn't have any more locks.

[neat pumice]

Like I said, it won't be discussed - we know that you're not being truthful, you have more accounts before that one - and you'll need to find new servers I'm afraid.

[velvet ravine]

how long does it normally take for an appeal?

[hollow cosmos]

1-3 business days

[tough crow]

how do i appeal

[runic sun]

Mine was like instant

[hollow cosmos]

lucky you

[hollow cosmos]

!appeal

[glass olive]

Hey, @tough crow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[green dew]

anyone know why it keeps timing me out before i load in?

just after downloading world, where it would normally spawn me in, it says 'Disconnected: Timed out'

[sour latch]

can you check plz Appeal #17732a <@&274971100184576010>

[boreal spindle]

Hello everyone! I haven't played Rustoria for a long time. Today I tried to go to play with friends, and it says: "Disconnection: cheating". I would like to know why and if it can be removed?

[raven mist]

!steamid

[glass olive]

Hey, @boreal spindle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[boreal spindle]

76561199003316169

[raven mist]

You can join again

[vivid kestrel]

EU MED DOWN

MID A RAID

FULL FROZEN

[raven mist]

Will forward

[kindred hemlock]

lagsotria eu medium

change name

lagsotria

[pastel dirge]

Have ya ever considered changing host to aternos? Even that doesnt lag and crash this much

[kindred hemlock]

ahahha real

[supple pollen]

xdd

[kindred hemlock]

the hamster are out of food

[misty scroll]

Thank you for all the creative suggestions

[kindred hemlock]

stoped running

[kindred hemlock]

hahahahahahaahah😂

[potent surge]

!ticket

[brave venture]

АЛО ОПЯТЬ СЕРВЕР УПАЛ ВЕРНИТЕ КАЛАШ СУКИ

[misty bough]

Ха-ха-ха

[potent surge]

need to speak to someone about scam going on in rustoira discord @misty scroll

[kindred hemlock]

ADMINS waht servers are yall use

potato

[misty bough]

Заснув з рукзаком ракет

Ха-ха

[pastel dirge]

they might be using some 200 euro pc in the basement

[kindred hemlock]

nahh free from ebay

[pastel dirge]

got it for 100% off of temu

[misty scroll]

The server is booting up again, shouldn't be long before you're able to join again

[vivid kestrel]

that aint funny

[misty scroll]

Sure, feel free to DM me

[kindred hemlock]

love you admins

yall the best

[misty scroll]

Thank you kebab

[supple pollen]

i was defending the raid bro, it happens xd

[kindred hemlock]

ahahah fuck you spainisch guy

[vivid kestrel]

so aids

[supple pollen]

ahahaha

chill guys ❤️

[kindred hemlock]

are you the spain?

[supple pollen]

i am portuguese

barradas_208

[misty scroll]

Move to #general with the chatting please

This is for support

[pastel dirge]

hope this server crash fixes the crazy rubberbanding

[grim widget]

how can i make ticket for cheater

[misty scroll]

We're always working on improving issues, though this time the server simply froze and needed a restart

[misty scroll]

https://rustoria.co/support/

[meager pecan]

rustoria eu medium off ?

[misty scroll]

It's restarting, will be online again shortly

[meager pecan]

how time schaddt ?

[kindred hemlock]

tell when its on pls

[misty scroll]

A few minutes, don't have the exact time

[vivid kestrel]

gosh we are doing a massive raid 😣

[meager pecan]

daileys give me ak pls

i give you sulfure

[misty scroll]

That's unfortunate timing :/

[kindred hemlock]

yeah chines raidin spainisch

[vivid kestrel]

nope not china

[kindred hemlock]

ho then?

[obsidian grotto]

medium always has problems

[kindred hemlock]

no

[vivid kestrel]

excav

[kindred hemlock]

yeah tahts the chines mother fuckers

20 deep

or smt

[vivid kestrel]

im from excav and we are not chinese 🤦‍♂️

[kindred hemlock]

you are the massive base?

[misty scroll]

#general please 🙏

[misty scroll]

Should be back on now

[kindred hemlock]

yeah tx nice job

[rustic perch]

omg the rollback

fucking idiot can't hold a big serv

[boreal spindle]

I go to the server and it says "Disconnected: Come to Discord.gg/rustoria - Luke" I would like to know what I need to do?

[misty scroll]

Message @balmy cypress with your SteamID (https://rustoria.co/getmyid) and he'll be able to help you out

[sour latch]

CHECK MY TICKET PLZ PLZ Appeal #17732a

[long wren]

only banning admin can reply sir~?

[misty scroll]

You'll need to be a bit patient, appeals usually take 1-3 days

[ornate minnow]

yo im banned for cheating but didnt do anything can someone help

[kindred hemlock]

ofc

cheaters never say they are cheating

[ornate minnow]

what do you know kid

dont be annoying and play fortnite

[kindred hemlock]

waht did you know mother fucking cheater

[ornate minnow]

uhhh

[kindred hemlock]

yeah go cryy

[ornate minnow]

what a kid haha

[kindred hemlock]

minimum im not cheating LOL

[ornate minnow]

me neither lol

[kindred hemlock]

😂

then you got banned bcs you played to good or waht ahahahha

[ornate minnow]

maybe

[kindred hemlock]

....

[ornate minnow]

just bc ur to bad xd

[kindred hemlock]

you suck from taht you are cheating bru

[ornate minnow]

what a loser HXHAHAHAH

[kindred hemlock]

says the right one hahahahahahahhaha

just go and play some valorant

[brittle flare]

I need a dev to check this guy out. he is head shoting me from my mini, he is able to know when I am 100 yards from his base even walking up from a far.

[honest island]

We were doing a raid defense that we were winning, mysteriously the server decided to go down, did a super rollback, they recovered all the rockets and then managed to win the raid, good server, thanks

[gritty fulcrum]

it doesnt let me join Rustoria EU medium, it says Connection attempt failed, Why?

[long wren]

!ticket

[glass olive]

Hey, @brittle flare

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

move #general

[iron onyx]

can any of admins look at this appeal its been like 24h and no reply. #3a6201

[gritty fulcrum]

also mine

#1396588744420757635

[azure yarrow]

my friend bought rust and now it says kicked for high risk account

what do i do

anyione there?

[brittle carbon]

how much time does support to find out if someone is cheating?

[long wren]

typically a response to an appeal will take 1-3 days.

[long wren]

!appeal

[glass olive]

Hey, @azure yarrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[little widget]

pls cheking Appeal #40132b

[boreal spindle]

Where should I write? In private messages or here?

[haughty sapphire]

!TICKET

[modest mortar]

!ticket

[glass olive]

Hey, @haughty sapphire

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty sapphire]

@modest mortar THANKS I CREATE IT

[vivid kestrel]

Ticket #a45e56

[little widget]

!ticket

#40132b

[rocky spoke]

i made a appeal to get unbanned since I was wrongly game banned, now i was unbanned now im banned for ban evasion ?

can you please reverse this as well

[warm cove]

anyway i can get whitelisted to play on yalls server since my other account was hacked and then sold to another rust player and they got game banned on it, i no longer have access to that account and i want to play rustoria without getting banned for ban evasion

[tawdry laurel]

!ticket

[warm cove]

!ticket

[balmy cypress]

?steamid

[glass olive]

Hey, @rocky spoke

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

?appeal

[glass olive]

Hey, @warm cove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm cove]

i dont have access to the account anymore

[balmy cypress]

send the id of your new account

[rocky spoke]

76561198242557020

[warm cove]

76561199050242075

[balmy cypress]

unbanned

[hushed dirge]

what are some reasons u can be tagged with high risk account if u havent bought ur account

[balmy cypress]

we cannot tell you that

[hushed dirge]

well can u check my ticket pleaase

because the only thing that come to mind is my vpn

[balmy cypress]

Which ticket

[hushed dirge]

one sec

[balmy cypress]

going to need to see your old account too

otherwise I can't say for sure

[warm cove]

okay

[balmy cypress]

must be mutuals or something

[hushed dirge]

ppeal #40be58

[balmy cypress]

maybe you linked to a teammate

[hushed dirge]

ppeal #40be58

[warm cove]

old account - 76561199216341541

[hushed dirge]

do you need my steam id as well?

[balmy cypress]

You'll have a response soon

[hushed dirge]

is that a good or a bad?

[balmy cypress]

You need to wait 180 days since the ban to be able to play here I am afraid

but you should be all good after that

[balmy cypress]

thats for you to decide

[hushed dirge]

time estimate?

[balmy cypress]

as long as it takes

[warm cove]

but i didnt have access to it when it got banned, it wasnt me that got banned, fully logged out and 2fa didnt stop it

[balmy cypress]

Your account is your responsibility, I am afraid you'll still have to wait

[warm cove]

fair enough, thanks tho

[hushed dirge]

it says link my main account is it reffering to my main steam account? sorry if this is a dumb question

[balmy cypress]

Your main steam account yeah

[hushed dirge]

link it to rustoria? or put the link to the profile

[balmy cypress]

You can just put the link to your steam profile in the appeal

your main profile

not this one you are appealing on

[hushed dirge]

ok i will do so nbut just a fyi it dosent have rust this is the only acc i have it on

[tawdry laurel]

Trying to report a STREAMING cheater on rustoria but website doesn't work...

[balmy cypress]

Hey, what about the website is not working?

[tawdry laurel]

I cant select the server he is streaming eSP on

I can just dm if you want, see for yourself

[balmy cypress]

can you DM me the report @tawdry laurel

[hushed dirge]

can you check it out now please i put it in the msg

[tawdry laurel]

Luke the goat

[sullen karma]

@balmy cypresssir can i DM you too?

[balmy cypress]

Yes

[sullen karma]

Luke the goat

most efficient admin

[ruby granite]

luke can you please check your dms from @hushed dirge

@balmy cypress

[ocean sparrow]

Is there queue protection on rustoria eu small? Because there wasnt a couple months ago and i wanted to ask if there’s still no queue protection or not

.

[stoic wolf]

!ticket

#3a6201

[long wren]

we have 2min grace period

#change-log message

[fringe totem]

why??

its my first time enterring this sv

[long wren]

!appeal

[glass olive]

Hey, @fringe totem

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[edgy pollen]

btw does it even make sense to appeal? how could he proof hes not cheating

[fringe totem]

I have never played rustoria until now that my friends are playing that sv and I just played again because I moved and more than two weeks ago I haven't played I don't have Banned my steam or anything

[normal orbit]

regardless you still still need to make a ticket on the website like Crazy said, only admins can investigate.

[fringe totem]

Yes, I know, I already opened a ticket, it will only be time to wait😔😂

[little widget]

WTF?, I logged out of the server, then logged back in after a while, and I was banned for no reason at all

[vivid kestrel]

Ticket #13dbd8

[long wren]

I know that if you get banned from the server, it will show you the reason.

[little widget]

I logged out of the server, then logged back in after a while, and I was banned for no reason at all

[long wren]

When you try to connect to a server, a reason is displayed.

[tender sparrow]

If my brother was banned 120 days ago may he return to servers that allow game bans from 120 days ago?

or will he just get banned for ban evade

[little widget]

cheating

i dont have cheating

[long wren]

!appeal

[glass olive]

Hey, @little widget

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

have rust gamebanned?

[tender sparrow]

yes

[long wren]

I know that rust gamebanned is perma banned

afaik

[tender sparrow]

its 180 days now

but thats for facepunch servers

[tender sparrow]

so ig he can play mod servers

thank you very much @long wren, have a good day.

[long wren]

in a 180 days, you will be able to play. maybe

[small arrow]

you cannot submit a ticket on this server^

[long wren]

what happen?

[small arrow]

cheater on the 10x I did a f7 report

[silent basin]

Hello i was talking in here yesterday i got banned for high risk account on my main but can not use it to make a ticket because community ban

is there i can make a discord ticket

i have a prior ban on rust but it is over the day limit bye alot

steam id of old game banned account 76561198880472049 and steam id of account that was high risk banned 76561199791112805

[long wren]

you need submit an website appeal

[long wren]

!appeal

[glass olive]

Hey, @silent basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silent basin]

i get that but i cant because im community banned

II have a steam communtiy ban

my old account was banned around 350 days ago. so i made a new one because after the time i could play on most servers. but it got community banned. and to make a appeal i cannot be community banned because it links threw steam community

im not trying to say i dont have a ban i did have one but there is no way for me to defend my self

[ivory badge]

!appeal

[ivory badge]

The same thing happens to me

[long wren]

!appeal

[glass olive]

Hey, @ivory badge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silent basin]

Any answer

[wild quiver]

@balmy cypress

[long wren]

come to discord?

[wild quiver]

dont know why the support here is so harsh

and not straight forward

[long wren]

what do you need help?

[wild quiver]

just asked in my appeal but no1 is straight forward with me

u guys make stuff so difficult

[long wren]

typically a response to an appeal will take 1-3 days.

^

[wild quiver]

why is it so difficult i could jus make discord ticket

plus i made website ticket not my point

[long wren]

?? It's not difficult at all.

You don't need to create a ticket on Discord.

[frigid ferry]

<@&274971100184576010> ban will smith on us main

kinda autistic you cant detect this shit

[long wren]

?

[frigid ferry]

hes the most blatant cheater ever its insane, worse than seeing someone fly

[long wren]

make a ticket and you dont need admin tag

[frigid ferry]

how

[long wren]

!ticket

[glass olive]

Hey, @frigid ferry

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frigid ferry]

are you dumbit takes them 2 weeks to look at a ticket thats why im here

just ban him and thank me later, ur banning system makes the server unplayable half the time

[long wren]

Tickets are processed in order of arrival.

[frigid ferry]

i have to wait till the next force wipe for someone to be banned that was cheating for months

just ban Will Smith how hard is that, people put in tickets over everything

[long wren]

We are not banned players down for no reason.

[frigid ferry]

i know youdont ban people for cheating lol

thanks for trying to help but this man just needs to be banned

[long wren]

🤣

[long wren]

make a ticket

or F7 ingame

^^

[frigid ferry]

infinite loading on that website even tho i have a astral 5080 oc and 7800x3d 64 gb ram, i woulda if i coulda

did f7 already

[long wren]

thank you

[frigid ferry]

had to get off cause ts unplayabhle love my duo and i getting quadruple headshot by the same 4 bullets from a tommy kid everytime we leave base with aks

[thorny dune]

I understand it's frustrating to deal with a cheater like this, which is why we ask for players help in making a ticket to help bring them to our attention while we are making looking at someone else - I've just tried to hop in and take a look and I understand you were having some trouble making a ticket but it seems they just logged out. If you've left I understand but will try to keep an eye out for them still so I can take a look in your concern about the player.

[frigid ferry]

thank you

hopefully he wont be on monday wipe

[unkempt furnace]

Can someone check out my ticket? They are two cheaters on medium us

They have low ass hours too

Like 200

Ticket #877d56 Ticket #3254f7

Please help admins

[long wren]

Even if you post it here, the ticket won't reach the admin quickly.

[unkempt furnace]

Okay well i hope it reaches them fast lol im tired of getting insta killed

[long wren]

tickets will be processed in the order of arrival, so please wait patiently.

[unkempt furnace]

Okay 👍

[stiff widget]

!steamid

[glass olive]

Hey, @wild quiver

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[thorny dune]

They logged back in and they are now banned. Thank you for your patience and good luck on todays wipe wherever you play

[unkempt furnace]

How long do tickets usually take

[thorny dune]

Which kind of ticket are you waiting on? A cheater report, appeal?

[unkempt furnace]

Yeah

[thorny dune]

I mean which one haha? Have you reported someone, or submitted an appeal?

[unkempt furnace]

Whoops cheater

[thorny dune]

Those are responded to as quickly as possible, depends on time of day, wipe day etc but basically we look into it as quickly as we can

[unkempt furnace]

Oh okay i was just wondering because its been 40 minutes and usually they get seen like in 10-20

[thorny dune]

What's your ticket ID?

[unkempt furnace]

This one

[thorny dune]

Ahh yes, thank you - does look like someone is checking your report as we speak

[unkempt furnace]

Oh okay

[lean gyro]

can someone admin help me

[long wren]

what do you need help

[lean gyro]

appeal

[long wren]

if your banned?

[lean gyro]

Appeal #de12b9

this idk what happen I haven't played that server in days

[long wren]

only banning admin can reply

[long wren]

when did you submit an appeal?

[lean gyro]

just now

[long wren]

typically a response to an appeal will take 1-3 days.

[lean gyro]

How can I check how many days I've been banned

[long wren]

what your banned reason?

[lean gyro]

play with cheater

But I'm sure no one cheated when I was played

[long wren]

please try connecting to the server. It may show an expiration date.

[lean gyro]

no date that is why i ask

🥲

[neat pumice]

It's permanent

[lean gyro]

I would like to find out who is cheating

[safe bay]

One of my accounts was stolen and I was banned. I'm playing with another account, but they're also banned as sub-accounts. How can I get rid of this? What's the reason?

[lean gyro]

Because the last time I played was on Friday

[neat pumice]

You'll need to wait for an answer in your appeal 🙂

[mild mist]

what how am i banned for cheating??

[lean gyro]

ok thanks

I guess it was when I wasn't playing the server and someone was cheating

[mild mist]

how do i create a ticket

cause i get disconnected for cheating like what???

[neat pumice]

No need - you're unbanned already

Have a good one

[mild mist]

alright thanks what was the problem?

[safe bay]

can you answer me

[neat pumice]

I don't really understand what you're asking - what's your steam ID?

[safe bay]

i have 2 account

[neat pumice]

Both IDs then 😄

[safe bay]

https://steamcommunity.com/profiles/76561198825784580/
https://steamcommunity.com/profiles/76561198825867884

[neat pumice]

Just some crossed wires on our end - nothing to worry about 🙂

[safe bay]

Since my main account was stolen and banned, I switched to my other account, but it was also banned from the servers as an alternative account

[neat pumice]

Yeah you're unbanned now - be aware that more problems with gamebans will lead to a permanent ban

But your current situation falls within our rules

[safe bay]

Can I join the server now?

[neat pumice]

yep

[safe bay]

thankyou

have a good day <3 👍

[neat pumice]

You too!

[daring shale]

i want create ticket?

where is admin?

there is a complaint against cheaters with evidence

[heady relic]

Why did I submit a ticket 2 days ago and get no response?

Can someone help?

[neat pumice]

Ticket, or appeal?

[heady relic]

Appeal

[neat pumice]

Appeal times are 1-3 days, so you're still in our anticipated waiting period - we'll get to you as soon as we can 🙂

[heady relic]

the problem is that there's a high risk of account theft, most likely due to the fact that I was using a VPN, as the maps are not being downloaded

[stiff radish]

why did i get baned

reason: "Take a break"

????????????????? i literally did nothing no toxic chat nothing wtf

[gloomy sparrow]

!appeal

[glass olive]

Hey, @stiff radish

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stiff radish]

but i did nothing i dont understand

i appealed it but i dont want to wait 1-3 days

[long wren]

!ticket

[glass olive]

Hey, @daring shale

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[severe falcon]

!ticket

[glass olive]

Hey, @severe falcon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sharp rain]

!ticket

[glass olive]

Hey, @sharp rain

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lusty kite]

why cant i preview monday server

i bought vip

[muted frigate]

Hello, a day and a half ago I filed an appeal #bb6426 for unbanning. In the end, it was immediately approved, but unfortunately I still can't log into the server. Also, after kicking from the server, I used to get the message "Disconnected: Banned: Cheating " but now it just says disconnected cheating

[long wren]

Have you tried with a staging client?

[rancid oriole]

hey guys, is there any active admins on rustoria EU mondays atm 🙂 ?

[long wren]

yes what do you need help?

[rancid oriole]

throw out a cheater and his teaming friend so people can play would be nice ❤️

ingame luke and jen1k teammate

[long wren]

!ticket

[glass olive]

Hey, @rancid oriole

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rancid oriole]

thanks

[long wren]

make a ticket ty

[rancid oriole]

done, thank you for always bringing a good experiance to the servers you host ! ❤️

[sour moth]

!ticket

[glass olive]

Hey, @sour moth

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lean gyro]

Is the admin handling the appeal?

[long wren]

admin handling a lot of things other than appeals.

[lean gyro]

oo ok thanks

[brittle bridge]

Please send me a private message, administrator.

[zenith musk]

ticket

!ticket

[glass olive]

Hey, @zenith musk

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hushed trench]

How long is afk timer ?

[sullen pine]

How can I cancel my VIP package?

[hollow cosmos]

https://donate.rustoria.co/index.php - login - account - subscriptions - cancel

[heady relic]

Is it possible to appeal the appeal?

[drifting pine]

can i buy vip somewhere

[hollow cosmos]

!donate

[glass olive]

Hey, @drifting pine

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[real epoch]

Why i have queue with vip status on EU MONDAYS?

[crystal moon]

One message removed from a suspended account.

[glass olive]

Hey, @crystal moon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fierce musk]

If you get VIP you won’t get kicked, there is no specific time for getting kicked for being afk.

[real epoch]

?

[tardy cave]

open queue mondays plis

[idle gorge]

can someone look at my payment suppor ticket eu-5025 thx

[rocky spoke]

hi, i was supposed to be unbanned for ban evasion, it was supposdly reversed but now im banned again?

i was unbanned 3 times but it still shows up as banned for me

can you see what the problem is and unban me please

[supple coyote]

!TICKET

[glass olive]

Hey, @supple coyote

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tropic meadow]

I have been banned from the server, but I didn't use cheats. I haven't played the game for 1.5 years, what can I do? <@&274980199668645888>

I bought a VIP for the server but I couldn't enter.

[pseudo epoch]

!ticket

[glass olive]

Hey, @pseudo epoch

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wet swift]

Need support pls

[sour latch]

How can I do if my ticket has been revoked?

[modest mortar]

!appeal

[glass olive]

Hey, @tropic meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tropic meadow]

I created it, I wonder when the answer will come.

[modest mortar]

the standard response time is 1-3 business days, but can be more or less based on the situation.

[hushed trench]

nice try diddy

[tropic meadow]

The VIP was wasted, can I cancel it then?

[modest mortar]

!cancel

[glass olive]

Hey, @tropic meadow

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[hazy pagoda]

hey i have a question do you know who savannah is i have a friend request from her she says she a graphic desighner for yall

[balmy cypress]

Its a scam

we will never reach out to you

Report/block them

[hazy pagoda]

good i knew it

[balmy cypress]

Glad you didn't get tricked

[hazy pagoda]

its ok if i said no right they cant do anything because i said something

[balmy cypress]

They are probably trying to get you to login to a fake steam website

to steal your account, so as long as you didn't click anything or login to their links, you should be fine

[hazy pagoda]

ok because they told me to go to this website and i was like i can just go to steam workshop and i checked and she didnt even help make the gun skin

called rust motion

[balmy cypress]

Thanks for the heads up, seems its been happening a bit more frequently recently.

Glad your account is safe and you didn't fall for it 🙂

[stuck tiger]

Can I make a second ban appeal?

[winter leaf]

i want buy vip

[balmy cypress]

Hey, you can buy on our website. Which server do you play?

[balmy cypress]

Hey, ban appeal responses are the final answer and you cannot appeal a second time

[stuck tiger]

i was just talking to a old toria mod and he was telling me that i could get it appealed for how i got banned i just appealed wrong the first time

[lofty flint]

/report

[glass olive]

Hey, @lofty flint

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[prisma jackal]

Hi, I was banned a long time ago for alleged hacks and I can't appeal again because it was denied a long time ago, what can I do?

[lyric basalt]

send your steamid and I can take a look

[prisma jackal]

https://steamcommunity.com/profiles/76561199125471525/

[balmy cypress]

Thank you for reaching out, we've reviewed this further and the ban has been removed. You should be good to connect and play in 5-10 minutes time

[prisma jackal]

thank u very much for everything

[granite echo]

@lyric basalt Hi, my previous account was hacked, and during the investigation, Steam gave me a temporary ban on online games and the marketplace. I bought a new account, but I was first banned for having a high-risk account, and then I was re-banned for bypassing the ban. However, I did not bypass the ban on rustoria, so what should I do?

[stuck sierra]

Vip disappeared on rustoria eu medium

[granite echo]

@lyric basalt link my account with steam temporary ban https://steamcommunity.com/profiles/76561199438024756/
https://steamcommunity.com/profiles/76561199876308786/ new account with rust

[light summit]

hello, i believe your question was answered yesterday already 🙂
#support message

[light summit]

hello, could you please make a ticket at #payment-support?

[granite echo]

I think that I was misunderstood in the appeal. I didn't bypass the ban, but I just bought a new account to continue wiping during the investigation, and I would like to clarify this information. In any case, I can pass any checks using any programs or methods, and I want to play on rustoria because other servers are not as well-maintained.

[light summit]

unfortunately the appeal decision is final, including what you were told here in discord yesterday as well. i'm afraid there is nothing i can do to help you here

[granite echo]

I understand you, but I would like to ask the admin I tagged, I think there was a mistake, and because of this stupidity, I can't play Rust

[stuck sierra]

Vip disappeared on rustoria eu medium

[north crest]

Mono said no, then the answer is no. Admin shopping wont change the decision

[lyric basalt]

make a ticket at #payment-support

[torpid scaffold]

how i can report one cheater? i cant find him in the ticket on the weeb but i have his steam id and his name

[balmy cypress]

Hey, you can click generic ticket

and write their name/id

[torpid scaffold]

ok thanks

[digital drift]

@balmy cypress I made a ticket on Rustoria support and they asked me to send you this message to verify that it's me. My ticket number is Appeal #0e8a46. IM EL PANITO

[balmy cypress]

DM me some proof you are who you say you are

[limpid burrow]

WHERE DO I GET QUE SKIP FOR US MONDAYS

[light summit]

https://donate.rustoria.co/ 🙂

[fiery spade]

Why does it discconnect me for cheating when I have never cheated ever.

[misty scroll]

You can appeal on https://rustoria.co/support

[uneven relic]

why does my ticket keep getting close

[misty scroll]

https://donate.rustoria.co

[uneven relic]

yall have no proof of my friend cheating, he didnt even get banned for cheating

[misty scroll]

!steamid

[glass olive]

Hey, @uneven relic

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[uneven relic]

76561199493506070

[misty scroll]

"Your friend Thorkell! You were banned for playing with them, and will remain banned. Thanks!"

Appeals are final, meaning you will not be unbanned

[uneven relic]

yea you guys have 0 proof that he cheated. and his ban reason was nothing related to cheating

[raven mist]

He's literally gamebanned

[neat pumice]

[uneven relic]

for suspicious acc

[misty scroll]

https://steamcommunity.com/profiles/76561199554998339

[uneven relic]

nothing related to cheating

[misty scroll]

My guy, he has a RUST game ban

[raven mist]

yeaah sure

no

[misty scroll]

Not Rustoria ban, Rust game ban

[uneven relic]

what proof do you have that he cheated

[misty scroll]

He is Rust banned

Ask Facepunch why he is banned

[uneven relic]

thats not proof bc the game ban isnt related to cheating

what proof do YOU have

[raven mist]

Are you 100%.

[uneven relic]

there is 0 reason to ban me

[misty scroll]

And a speeding ticket isn't related to speeding

[uneven relic]

positive

rustoria ego banning good players now😭😭😭

[neat pumice]

Ego muting them too, hope you find somewhere else to play 🙂

[raven mist]

[hasty kindle]

ive been banned for cheating and I didnt use any cheats is there any way to resolve this

[neat pumice]

Hey there, what's your steam ID? 🙂

[hasty kindle]

one sec

76561199840303853 this is the acc i just bought rust on the other acc I got banned on, also got game banned for it being a bought account could that be why i am banned?

lmk if you need the steam id for the other account

[neat pumice]

Yeah go for it

Will take a look for you shortly

[hasty kindle]

thanks

[hasty kindle]

76561199583025130

[neat pumice]

Yeah unfortunately you have a gameban for Rust on your other account - you can't play here on any account until your situation falls within our rules here: https://rustoria.co/rules/vanilla

[hasty kindle]

I was banned for buying an account and then went and then after purchased the game in full even with how minor the reason for my ban is there no way to work around it?

[neat pumice]

I believe Facepunch have implemented a 1 time only redemption opportunity for cheaters banned more than 8 months ago, if they don't attempt to circumvent the gameban in the meantime - that's likely your best and only shot. No idea how it works, but you won't be allowed to play here before your gameban situation falls within our rules, as I said - without exception I'm afraid

[hasty kindle]

okay well thanks for your help

[neat pumice]

Not a problem

[sick steppe]

The bi-weekly cleanup will last a week, from July 31 to August 7, due to a force wipe?

[kind copper]

Yo i keep getting kicked for ban evasion when im not banned nor have a i ever been banned from a rustoria server or even rust in general

[coarse bison]

can you check my ticket?

Appeal #3716a6

[balmy cypress]

?steamid

[glass olive]

Hey, @kind copper

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[silent basin]

I was talking last night but no one answered my question my steam account is community banned so I can not use it to make a ticket through your website. I was banned for high risk account on us weekly main. Would it be possible to make a ticket on my old steam account. It has a game ban but it is over the day limit

There is no possible way on my account I play rust

[neat pumice]

your linked account on your discord profile is absolutely not over the day limit

[kind copper]

76561199180952379

[coarse bison]

Hey, can you help me?

[balmy cypress]

Hey, you can connect again in 5-10 minutes

[balmy cypress]

Whats up?

[kind copper]

thanks

[coarse bison]

I've been banned for a high-risk account, what should I do?

[balmy cypress]

?steamid

[glass olive]

Hey, @coarse bison

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[iron pagoda]

is this guy rustoria ban? https://steamcommunity.com/profiles/76561199344179061

[balmy cypress]

We aren't able to tell you

[coarse bison]

76561199057680967

[silent basin]

I thought 80 days?

[neat pumice]

No - https://rustoria.co/rules/vanilla

[iron pagoda]

@balmy cypress my team reported it, but we didnt see the message on the chat. But they are disconnected

[balmy cypress]

Could you link us your main account please

[silent basin]

Ok that means I just have to wait them

[verbal lake]

Hello can an admin help me i got banned for cheating when i was not cheating in anyway my friend was also banned for playing with cheater and im just asking for an admin to look over this ban again as i was not cheating maybe we just got reported alot or something? I already made a ticket on the website but wondering maybe i could get a faster response here

[neat pumice]

Yep 🙂

[silent basin]

Dam that’s what I get tho

[balmy cypress]

?steamid

[glass olive]

Hey, @verbal lake

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[verbal lake]

76561199346340859

[silent basin]

So I got banned for high risk because of the account

[balmy cypress]

Can't help you, you were caught cheating

nothing more can be said

[coarse bison]

I don't have another account, so what should I do? tell me the name of the account or something else, I don't understand what you mean

[verbal lake]

I really dont understand tho like honest to god i dont understand how i could even be suspected of cheating i was really not playing that well either i only have 400 hours

[balmy cypress]

You have a chance to appeal but I suggest you actually tell the truth or it will just be denied.

[balmy cypress]

As I said, I cannot help you. The ban will remain

[stiff radish]

Hello Luke
im sure you are tired of people asking you that kind of stuff but do you know why i got baned?
the reason was "Take a break" and the ban lasts for 12h
I still have no idea why

[balmy cypress]

I am tired, but only of people not sending their SteamID

[kind copper]

yo it says im banned for cheating now?

[stiff radish]

XD

76561199875162880

[stiff radish]

LOL

[coarse bison]

do you mean this account? my friend's account, we play Dota together, I can even send you the game history https://steamcommunity.com/profiles/76561198977592653

[stiff radish]

i guess i doorcamped the wrong guy XD

[balmy cypress]

You can write this in the appeal

[neat pumice]

You are good to connect now

[kind copper]

thank you bro

[neat pumice]

You're very welcome

[balmy cypress]

?appeal @kindred grotto

[glass olive]

Hey, @kindred grotto

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal lake]

Is the decision i get here the same as the decision that will be made on the actual appeal? And is there anyway i can get ANY sort of clarification on the decision or will that also remain a mystery?

[balmy cypress]

The appeal decision is final, so yes you are getting the same response

I cannot say more than, our admins believe you were cheating

[verbal lake]

How can you be so sure tho? Your initial response was made less than 1 minute after me sending my steam id. Not to question your admin skills but how can you be so sure without even taking a second look

[balmy cypress]

Quick reader I suppose

[proud birch]

hello i got banned for 1 week a week ago and the ban has not expired yet

[balmy cypress]

Can take 5-10 minutes to expire once its over

[verbal lake]

Ok just suppose you were in my position right now and just for one minute take my word that i was in fact not cheating. What would you do?

[proud birch]

actually its been like 11 days it was thursday mb

[balmy cypress]

I'd go to another server and play there

Without cheats

[vapid timber]

to me the same but pass 3 days and im still baned

i got ban for doxxing

[balmy cypress]

?steamid

[glass olive]

Hey, @proud birch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

?steamid

[glass olive]

Hey, @vapid timber

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vapid timber]

76561198200332057

[balmy cypress]

Did you make an appeal yet?

[proud birch]

https://steamcommunity.com/profiles/76561198430391827/

[verbal lake]

What type of fool proof ban process do you guys have that you can be so 100% sure of someones guilt without even taking a second look?

[balmy cypress]

I see now, unbanned

[hasty meadow]

Hi im disconnected due to high risk account and ive never been banned in any game and never cheated

[balmy cypress]

I did take a second look

[proud birch]

i put my profile here

[vapid timber]

i check?

[balmy cypress]

Odd yeah I see the issue

fixed now

you can connect in 5-10 mins

[verbal lake]

Okay but you're not in charge of looking at the actual players playing in the server, correct? So maybe if an in server admin also took a second look maybe you would find out that i was infact not cheating?

[balmy cypress]

I am an in game admin

[vapid timber]

thanks @robust garden !!

[verbal lake]

How are you multitasking keeping track of players in server and typing in discord? 😭

[balmy cypress]

I am not discussing this further @verbal lake

you got caught cheating, move on with your life and stop cheating, maybe go outside and get some sun on your skin

[nocturne orbit]

the kdr on rustoria how works ? the suicides count?

[hasty meadow]

@balmy cypress could you help with my issue steam ID:76561199013259693

[neat pumice]

What is your issue?

[vivid kestrel]

Ticket #110525

[hasty meadow]

So when i load in it says high risk

and dcs me

[balmy cypress]

that was made 60 seconds ago

give the admins a chance 😄

[vivid kestrel]

im just putting it in here so they know

[hasty meadow]

where do you make ticket!

?

[neat pumice]

The chances of it being seen by the relevant admin here are close to zero, it will get lost immediately - best to just wait for a reply. 🙂

[vivid kestrel]

noted

[neat pumice]

https://rustoria.co/support/appeal

[hasty meadow]

TY

[proud birch]

preciate it

[dreamy stump]

how fix ?

[coarse bison]

check my appeal appeal #3716a6

[long wren]

delete the map file and try again.

[long wren]

only banning admin can reply

[neat pumice]

Still unable to rejoin?

[dreamy stump]

tysm

[muted kelp]

just wondering is there anyway to use exitlag in rustatoria server as my routing is bad i avg 200 without and with i average 54

[ocean thistle]

Yes you may use exitlag :)

[muted kelp]

when i load there is problem of it saying im using a vpn tho is there way of not getting hit by that or just to run the game without exit lag

[ocean thistle]

We allow VPNs on our server, are you sure you're connecting to Rustoria?

[muted kelp]

i found the problem its working now

[hasty meadow]

Hi admins i had a ticket and i didnt realize you responded could you check what I said

[shy remnant]

Wdym ?

[void condor]

Have you managed to get back in-game now?

[hasty meadow]

#7e183b is the ticket I responded to your response like 20 minutes after so

[dreamy stump]

yes

[void condor]

Perfect, thanks. If you disconnect again, don't hesitate to let us know in the discord again. Hopefully should be resolved now*

[rocky spoke]

I made a appeal to get unbanned as easy anti cheat found me not guilty of cheating, so they reversed my game ban. I got unbanned for cheating but now I was unbanned for ban evasion, first I told it was revoked, but when I checked it wasnt, I made another ticket to get unbanned for ban evasion as my unban request was approved but it was denied? can someone explain

I wasnt even told why I was denied? Apparently the ban for ban evasion was revoked but it wasnt, now im getting denied?

my tickets were #dd2cd6 and #ba34c4

[hasty meadow]

Could you please review my case again Appeal #7e183b

[long wren]

We do not go into detail about the ban.