support

[shrewd nimbus]

My mouse is Logitech

But my previous mouse is Bloody

[coral edge]

I got banned for VPN, appealed, got approved on the appeal, but still have the same message when I attempt to connect. The website says I already appealed so I can't open another appeal, but my appeal got approved and I can't connect still.

Appeal #151814 was approved 5 days ago still can't connect

[proven ibex]

<@&274971100184576010> so am i cleared to play?

[subtle pumice]

who can give me map rustoria eu east long pls, i cannot download it

[neat pumice]

Hello. We don't "clear" anyone to play. You can read our rules concerning gamebanned alts here: https://rustoria.co/rules/vanilla - if you are following our rules, you won't be banned.

[subtle pumice]

<@&274971100184576010> <@&874995535881326632> who can give me map rustoria eu east long pls, i cannot download it

[neat pumice]

Try again now 🙂

[neat pumice]

I shall DM it to you

[subtle pumice]

i texted you

[proven ibex]

oh im good nvm then

[lime creek]

<@&274971100184576010> <@&874995535881326632> I just realized that my VIP subscription was set to auto-renew, and a payment was just made. I had only intended to purchase the VIP once and wasn't aware that it would renew automatically.

Could you please let me know if it's possible to get a refund for this recent charge? I've already canceled the subscription to avoid future renewals.

[sturdy terrace]

Hey for any VIP issues please head to #payment-support and make a ticket there.

[sonic barn]

How long does it take to process a false ban appeal? I made a ticket a day ago. I sent a 5 minute video after the ban, described the entire game on the server, we were constantly killed by super accurate players who were flying in a hot air balloon and shot without missing, then they raided us, we tried to start surviving again from another house, but we were banned, and not those who were flying in a hot air balloon. This is not fair, we were kicked out of the server with a kick in the ass

[west osprey]

What’s your steam ID? I can take a Quick Look

[sonic barn]

I understand that they will definitely consider it, but I read the chat and see that I am not the only one with this problem and after asking in the chat to consider the ticket, it happens faster

76561199758369719 Appeal #c2e348

[shy rune]

CHEATEEEEEEEEEEER on EU MAIN

[rare herald]

Please take care of ticket Ticket #435cfd

guy is ruining game

[thorny dune]

Please open a ticket and we will check it out

[lucid orchid]

Can you consider my appeal? I was banned for cheating for no reason, my ID is 76561199776404438 Appeal #64058d

[sonic barn]

@west osprey

[thin plover]

Appeals are 1-3 days, the admin in charge will check as soon as they can

[west osprey]

You will have to wait for your appeal

unfortunately there isn't anything I can help with in your situation

[west arrow]

why just sea main cant connect , always connection attemp fail

@thin plover

@west osprey

[thin plover]

Make a ticket and someone will look at it

[arctic kestrel]

Когдбюа запустили сервер EAST long?

[grand jolt]

do us monday bps wipe

[lyric basalt]

no

[toxic shard]

?steamid

[glass olive]

Hey, @outer cradle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[toxic shard]

first let's start with your steam id

[chrome gust]

!ticket

[glass olive]

Hey, @chrome gust

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[drowsy meadow]

this will be never be good again....

[cyan girder]

how do i check if im still banned?

[zenith raven]

!steamid

[glass olive]

Hey, @zenith raven

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fresh cairn]

can you stop allowing 30 hour players on your servers? im really fucking tired of submitting reports after dying to a guy with lvl 0 steam and 30 hrs on game

ive submitted like 10 reprots on one of your servers in past 5 days

[river palm]

About map voting
I follow EU Medium and EU Long servers. I thought about going to wipe where I like the map more, because it's important to me.

But there's no ranch anywhere.... It's very important to me, because my whole gameplay revolves around it.

I'm subscribed to your TikTok and I know that the ranch is in the outpost. But I don't want to live next to it. There are a lot of people, solo is very difficult, and the FPS is always lower than anywhere else on the map.

My feedback - I don't like that you removed the ranch from the maps.
So much so that I'm now looking for other servers.

I wanted to express my opinion and ask if you have plans to bring the ranch back.

And why did you remove them? Did they bother me before?

[lyric basalt]

can you please post it in #feedback-suggestions

[fresh cairn]

hello can you stop allowing lvl 0 30 hrs accs on your most popular server please?

[outer cradle]

Just tell me then I’ll give you it

[sonic barn]

Can the head administrator help?

[outer cradle]

That’s too difficult for them

[toxic shard]

There is nothing I can tell you yet, it's reviewed on a case by case basis, we won't just unban you because you say that it's your brother that got banned

[gusty kiln]

You won't be allowed in because your card is old?

go into your files, and follow these steps.

Program Files (x86) > Steam > steamapps > common > Rust

Once you are in your Rust Folder, please find the "Maps" folder and delete it.
The maps file should be recreated when you launch the game again.

[slow kernel]

This steam account is already linked to another discord account.
Please ask a staff member to unlink it.
Steam ID: 76561199064261606

can admin help

[fresh cairn]

Ticket #673bf9 rage cheater 30 hrs again fresh acount lvl 0
goodjob admins

[slow kernel]

@toxic shard

[fresh cairn]

i wonder if the cheater will be investigated before he logs off 😹

[toxic shard]

Unlink requests needs to go on the website https://rustoria.co/link

[slow kernel]

I have a question regarding administration submission. Can I send the question in private?

[fresh cairn]

marc fancy investigating this 30 hour cheater instead of sitting on discord

[toxic shard]

as long as it's not a report or an appeal

[toxic shard]

the ticket will be reviewed as soon as someone is available and reach it

[slow kernel]

no no

[slow kernel]

no you can check dm

[fresh cairn]

perhaps you wouldnt have so many tickets if you just didnt allow 30 hour lvl 0 accounts to play your servers

just a thought 🧠 👂

[tawny otter]

Is "Join the map preview server" feature going to be availible for voting on EU Long east? bcz i can see this feature for Eu long but for Eu long East it is not availible

[toxic shard]

people would farm bm hours the same way they do for steam hours, this kind of bloquage are useless

[fresh cairn]

one more hurdle for cheaters to get over

how often does a new player actually join toria eu long east with 550 pop?

and get to launch site and kill everyone

i wonder

when are these guys gonna get banned?

[crisp tide]

Can an admin help? <@&874995535881326632>

[gloomy sparrow]

with?

[fresh cairn]

oh the 30 hour player with lvl 0 account was in fact cheating huh, who would have thought
i thought he was just new player 😹

[rain idol]

Can i get support from an admin for an unban?

[sturdy terrace]

!appeal

[glass olive]

Hey, @rain idol

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neon skiff]

Can i get support from an admin for an unban?

[cinder zealot]

!steamid64

[glass olive]

Hey, @neon skiff

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[neon skiff]

76561199101048612

[cinder zealot]

Please appeal on our website 🙂

[cinder zealot]

!appeal

[glass olive]

Hey, @neon skiff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neon skiff]

I have already appealed on the page and they only denied my appeal without any review, that is why I am writing here.

[umbral elm]

i got banned for nothing too

[fallen moth]

Is this player banned on rustoria servers: 76561199050090199 ?

[umbral elm]

im banned outta no where

did nothing wrong

[long wren]

!appeal

[glass olive]

Hey, @umbral elm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

we do not share what state a player is in.

[umbral elm]

huh

[fallen moth]

Hes banned on atlas so ill assume so

[long wren]

If your appeal is denied, it is a final judgment and the ban remains

[umbral elm]

ima loose all my stuff will i get that back or anything

if im unbanned

[long wren]

admins cannot interfere with gameplay

[umbral elm]

so me getting banned for nothing ill loose my full inventory

[long wren]

pray that no one will find your body.

[umbral elm]

man thats dumb bro if it was a messed up ban

[sharp thicket]

How do I talk to a moderator?

[long wren]

Hello

[sharp thicket]

I have a video of a cheater on br main, can you help me?

[long wren]

make a ticket

[long wren]

!ticket

[glass olive]

Hey, @sharp thicket

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

your appeal was denied?

Even if you post it here, it won't be reviewed quickly. 🙂

[sharp thicket]

Where do I see my pending entries?

[sharp thicket]

But then he is cheating and taking away the gaming experience from those who don't cheat.

[long wren]

https://rustoria.co/support

[neon skiff]

I can't do anything if they didn't review it, I have the Steam logs, I sent a ticket and it took them 1 minute to deny it as if it was a bot that did it and I simply can't appeal?

[fresh cairn]

only headshots please ban ffs

[long wren]

!ticket

[glass olive]

Hey, @fresh cairn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fresh cairn]

i h ave

u are slow to reply to itTicket #678e93

go ban him
hes rage cheating so hard

[long wren]

Yes maybe

[long wren]

thank you

[fresh cairn]

please ban, this is like 10th cheater ive faced on here

its getting ridiculous

[fresh cairn]

u gonna check it

[nocturne spire]

!report

[glass olive]

Hey, @nocturne spire

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ashen cloud]

how do i talk to staff

Ticket #f7b076

when yall get a chance

[long wren]

what do you need help with?

[obsidian spade]

hey i just kickbanned for playing with a cheater (someone who i met in game) and didnt know. how do i go about this

[hollow cosmos]

!appeal

[glass olive]

Hey, @obsidian spade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obsidian spade]

okay tysm bc i had no clue whatsoever

[grand plinth]

good afternoon, I would like to get an unban on my account because I did not play with a cheat in Rust, and in CS I used Skinchanger, please unban me

[hollow cosmos]

make an appeal and admins will get back to you!

[hollow cosmos]

!appeal

[glass olive]

Hey, @grand plinth

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grand plinth]

i have linked discord

for steam

I don't speak English well

[fickle solstice]

Good morning everyone.
I was now going to Rustoria's website to vote on my favorite map for force and I realized I can't vote because I don't have enough hours on the server.
If I buy VIP, can I vote?

[grand plinth]

how much does vip cost

[long wren]

Yeah

[long wren]

!donate

[glass olive]

Hey, @grand plinth

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[dire heath]

how i can talk to moderation?

[long wren]

what do you need help ?

[dire heath]

me kicking for cheating , but i dont cheating!

[long wren]

!appealru

[glass olive]

Привет, @grand plinth

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[long wren]

!appeal make an appeal

[glass olive]

Hey, @dire heath

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grand plinth]

@glass olive can i talk to you in private messages?

[dire heath]

i send appeal

check my appeal

[grand plinth]

and my appeal

[long wren]

appeals take 1-3 bussines days @grand plinth @dire heath

[dire heath]

пиздец

👍

[grand plinth]

харош

[spice hound]

i can't join rustoria eu mondays, have never been on the server but it kicks me out instantly saying cheats?

could it be crosshair X?

[dire heath]

++++

me too

[iron thistle]

My friends had this problem as well, it's because of Crosshair v2

If you got this problem u need to un-install that program in order to play

[crisp obsidian]

How long does the maintenance last?

im new :0

[chilly parcel]

!appeal @open sand

[glass olive]

Hey, @open sand

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[chilly parcel]

usually like 15/30min on rustoria eu main/mondays. Just guessing here 🙂

[edgy pollen]

where can i see

map preview

[chilly parcel]

https://rustoria.co/maps
https://rustmaps.com/map/97336ddfebf44b2788a0dba962c46bb1

[swift socket]

theres a cheater where do i report

[hollow cosmos]

!report

[glass olive]

Hey, @swift socket

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[swift socket]

can a mod check Ticket #8353b6

[chilly parcel]

Tickets will be resolved by admins and its super quick usually. In my experience 10 min to 2 hrs

[spring current]

Can anyone help me? Is there a way to check your VIP status besides joinning the server?

[edgy pollen]

bruh eu mondays so laggy

[leaden summit]

Mondays borderline unplayable rn

[toxic shard]

On the donation website, click on the top right corner

[spring current]

thank you

[pure bronze]

fix your server <@&274971100184576010>

fucking lag every wipe

[normal mica]

remove my ban

i dont use cheats

[toxic shard]

you are banned for playing with a cheater, not cheating yourserlf

[normal mica]

yes but is my friend

and he doesnt have cheats

idk

[toxic shard]

your friend got gamebanned

that's between him and EAC/FP

[normal mica]

bro idk but why me

he doesnt have cheats

its bug or something

i pay vip and he too

[toxic shard]

^

[normal mica]

for play no cheating xd

[toxic shard]

we do not have any control/visibility over his ban

[radiant pivot]

But those of us who play with him are permanently banned.

how long does the ban last

[toxic shard]

Except if you are a recidivist of make the case more complicated ... you should be banned for 7 days, now if your friend ban is lifted we can review yours too

[near halo]

i got banned too

i dont use cheats

[toxic shard]

give it a few minutes and you will be unbanned

[gilded anvil]

i crashed now am in 500 player que, any vip i can pay for to skip que

[toxic shard]

!donate hopefully there is still stocks

[glass olive]

Hey, @gilded anvil

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[toxic shard]

I don't see any active kit on this steamid, could it be a weekly/wipe vip ?

open a #payment-support , they will look deeper into it, but from what I see you do not have an active vip

[keen compass]

ok

[lone laurel]

I've been banned for a high-risk account, what should I do?

[toxic shard]

actually checking the logs you had a wipe vip

[toxic shard]

a wipe vip last 5 days

[lone laurel]

How many hours of gameplay do you need to get your ban lifted?

[keen compass]

thank you very much for the time and the information

[lone laurel]

Please, admins, tell me why I was banned.

https://steamcommunity.com/profiles/76561199868128012/

[toxic shard]

Send me your main account in dms

[lone laurel]

I sold my gaming account 2 years ago. I didn't play for a long time because my PC was weak.

How many hours do I need to play to get unbanned?

Marc,

?

So can I just answer?

[lone laurel]

Marc,If I play for 1000 hours, can I get unbanned?

[wicked bloom]

Is the bot of br main buged ? its need a verification of admin

[rotund sandal]

hi, I want to appeal my ban for cheating, it's been more than 180 days since my main account was banned (not by me, it was hacked) and I was told to write that after more than 180 days I will be able to get unbanned

[sacred ermine]

@rotund sandal

you dont have to send your steam accounts, i'd delete your message

You're fine to play after 180 days on any server

[rotund sandal]

auto unban?

just i have ban on rustoria

[sacred ermine]

If you do get banned for "ban evading" just show them your old steam account and then your new one. Most the time you just need to whitelist it.

[sacred ermine]

If you're server banned, you'd have to make a ticket some servers dont do unbans for servers

Meaning if you got banned on rustoria the chances of them unbanning you from their server are VERY low.

[rotund sandal]

i got banned for evading

[sacred ermine]

Thats because you had a gamebanned account, and tried playing before 180 days of the gameban

[rotund sandal]

yes

so what i need to do

[sacred ermine]

Just make a ticket kinda like how you sent the message in here

Send your

New Steam ID
Old Steam ID

• Ask to be whitelisted

[rotund sandal]

@toxic shard

[smoky flax]

why cant i join a preview sv if im already vip and it just let keeping me in queue

[thorny dune]

Are you VIP on that server you are trying to preview?

[lone laurel]

how many hours should be on the account to avoid getting banned for a high-risk account

[rotund sandal]

can u help noooo?

[unique fox]

i keep timing out on us small is that normal?

[thorny dune]

Feel free to DM me

[thorny dune]

You can try using a VPN if you have one to see if this helps, otherwise if you continue to experience this you can also open a #network-support-old ticket to see if the team there can take a look

[stone panther]

Где тикет на разбан падать

[thorny dune]

https://rustoria.co/support/appeals

[rough ocean]

Hello, dear administration, my appeal was approved 6 days ago, and I am still banned on the Rustoria servers. My nickname is fan of Macana.

[rotund sandal]

already

[twilit eagle]

@thorny dune hey can you view my DM soon please and thank you

[deft cave]

eac wrong ban @hallow musk and he appeal it, got accepted, he can play all servers again & trade, but he cant play rustoria cause he cant appeal, can any admin help him?

[hallow musk]

i can send you all the proofs

[deft cave]

proofs*

im his teammate

[vernal ruin]

my teammates got banned for cheating i didnt know what can i do i wanna play force on rustoria ?

[thorny dune]

Feel free to DM me

[thorny dune]

You can appeal, but if you were playing with a cheater you will likely be banned for 7 days https://rustoria.co/support/appeals

[deft cave]

can i get in with sami, we are spanish and i can translate for him

[vernal ruin]

so is it 7 days rn ?

[deft cave]

im on call with him

[thorny dune]

Yes

[twilit eagle]

@thorny dune ? sir can you review my direct message

[rough ocean]

Hello, dear administration, my appeal was approved 6 days ago, and I am still banned on the Rustoria servers. My nickname is fan of Macana.

[lone laurel]

how many hours should be on the account to avoid getting banned for a high-risk account

[toxic shard]

it's not a question of hours, it's a question of you providing your main account

[lone laurel]

I haven't played Rust in almost 2 years, where will I get it from? I sold it back then.

now I can't start playing Rust, can I?

[fossil parcel]

So I was at outpost researching tommy and these kids used a bug to push me away from the research to get my bp and my scrap isnt this abusing glitches???

had 126 scrap and tommy and they pushed me away to get my shit and logoff

[minor temple]

This is very common in rust if your in the safe zone it's not a safe place to go AFK. It's also not bug abuse you can push people around in Rust it's just part of the game. Same happens on recyclers people always try this, that's why we have chairs in front of them.

[fossil parcel]

the users where Undefined and yosbelrabelo96

i wasnt afk they all jumped on me to push me away

this cant be allowed bruh L admins

[rough ocean]

Hello, dear administration, my appeal was approved 6 days ago, and I am still banned on the Rustoria servers. My nickname is fan of Macana.

[minor temple]

!steamid

[glass olive]

Hey, @rough ocean

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fossil parcel]

rustoria mods allowing players that abuse glitches

[lone laurel]

I haven't played Rust in almost 2 years, where will I get it from? I sold it back then.
now I can't start playing Rust, can I?

[minor temple]

I'm sorry you feel that way, but it's not bug abuse. Suggest you use crouching and pushing back against the item you are using when in outpost in the future so you don't lose what you have in there.

[fossil parcel]

or maybe players shouldnt abuse the fact your able to jump onto heads and push players back (clearly a bug)

[minor temple]

If you feel this is a bug please use F7 to Report it to Facepunch, this is part of the game and not something to be moderated by server admins.

[lone laurel]

I haven't played Rust in almost 2 years, where will I get it from? I sold it back then.
now I can't start playing Rust, can I?

[toxic shard]

You can not on rustoria

[lone laurel]

WILL I BE ABLE TO GET UNBANNED IN THE FUTURE?

[toxic shard]

looks like your caps key is locked maybe gluded, you might want to clean your keyboard

bit in your case the chances of being welcome back one day are really slim

[static oriole]

how do i get client connects for mondays

[toxic shard]

bots on the right, #server-info, #wipe-feed ...

[static oriole]

thanks

[rough ocean]

76561199452642456

[minor temple]

If you give it 10 minutes you should be able to join again

[rough ocean]

ok

[obsidian grotto]

cry

[craggy prawn]

i would love to get quick help with the ticket i made, its unplayable atm

[fossil parcel]

admins it says in the server rules that no intentional bug abuse is allowed and yet im here

[vital lance]

why im i blocked from making chat mod applications?

[shy nacelle]

is anybody stuck on receiving data while trying to load into mondays?

[junior heath]

i was

[shy nacelle]

how long did it take?

[junior heath]

just hit cancel on the load in, shit stupid.

[wispy storm]

thank you dadda

https://media.discordapp.net/attachments/1086783082574659804/1090385374976675890/730d75ed729397068c7a89fa7476e305.gif

[shy nacelle]

[junior heath]

OH COOL, it let me in LMAOOO

All you have to do is cancel and recon hahahah

[wind latch]

do i need to whitelist if i want to use a vpn

[void condor]

No, vpns are allowed

[wind latch]

alr ty

[hybrid imp]

vpn whitelist?

[long wren]

we dont have whitelist

[jaunty sandal]

can support move me pls

[junior heath]

Does rustoria not have premium servers anymore?

for NA

[neat pumice]

US Long and Medium are both premium

[junior heath]

Thank you! For discord convenience, you guys could do what tafied and topia do, make a discord role / have it yellow for it to stand out to community

[neat pumice]

There is a premium role, which they both have, and are highlighted to stand out from the other bots 🙂

[junior heath]

Oh okay, i'm just slow then haha

[neat pumice]

Hahah all good, there are a lot of servers on the right panel 😄

[umbral elm]

can i get unbanned alreaddy bruh

[regal saddle]

@long wren

[long wren]

?

[regal saddle]

My appeal got denied.

is reasons? I was given 0 feedback.

[long wren]

what your banned reason?

[hollow cosmos]

im sure you guys are already very well aware that eu mondays is getting progressively more unplayable with the lag

[long wren]

We do not share evidence or reasons @regal saddle

[regal saddle]

Cheating

I got kicked for “AUTO HACK” I was broke all day

my kd was probably 2-100

During that time I got kicked 4 others had the same complaint. And all got unbanned.

I’m also live 24:7 on twitch with a decent show group watching.

[neat pumice]

"AUTO HACK" is not a ban reason here - sure you're asking the right server organisation?

[regal saddle]

Yes I can load back in and send a screen shot I got kicked for “auto hack”

[neat pumice]

Please do yeah

[regal saddle]

Didn’t say cheating anything just said “auto hack”

[neat pumice]

Got the screenshot yet? 🙂

[long wren]

!,

[regal saddle]

I’m headed home rn I’ll @ u when I load in and send it

[neat pumice]

I take it you don't have your steam ID / appeal ID to hand?

[regal saddle]

Yeah I got my steam id im logging in on my phone

[neat pumice]

Nvm, I found it in an earlier message of yours

Nothing about your kick message says auto anything - you're banned for cheating

[regal saddle]

Mmm, maybe I smoke to much I could’ve swore it said that.

But alright I understand thanks for being helpful anyway.

[neat pumice]

No worries

[regal saddle]

Very good and dope admins

[barren flower]

ignore this msg it's already been handled tyvm

[proud niche]

bro this guy has been cheating every wipe like rustoria what are we doing

76561199350213090 its meatrocket8 always on top leaderboard

[regal saddle]

They only ban rage hackers

[proud niche]

bro this guy 100%cheating prefiring my around corners its crazy

[regal saddle]

It don’t matter,

Even if u got him banned, he’ll be back on rustoria in no time.

I can get back on rustoria withinn5mins.

Allegedly speaking ofc

[modern dock]

i won the vip rafle how do i clam it

[long wren]

website ?

[modern dock]

https://rustoria.co/rewards

[magic ivy]

yo

[long wren]

#payment-support

[magic ivy]

i need someone to be banned in this server

these types of accounts jus tryna steal ppls discord token and shi

[long wren]

@flat lagoon

[magic ivy]

ive seen ppl use this same fucking account like 5 different times lmao

[long wren]

forwarded

[magic ivy]

thank u brother

[modern dock]

@long wren i made a ticket

[long wren]

thank you

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pure hearth]

help pls

Foxy17Ross

east long

rage cheat's

[surreal flint]

ADMIN HELP

east long rage Foxy17Ross

[summer patio]

#support

[red oasis]

PLEASE SUPPORT I NEED YOU RN MY TM8 WASNT CHEATING AND BANNED MY TEAM

[summer patio]

Same

[red oasis]

@cunning tulip

[summer patio]

#support

[cunning tulip]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:1029783024306507887> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[summer patio]

<@&874995535881326632>

[rough ocean]

<@&274971100184576010> Dear administration, I have submitted 3 appeals for unban, and all 3 have been approved, but I am still banned on the server. I hope to be unbanned in the near future, as the rustori eu low pop is about to be wiped.

[red oasis]

<@&274971100184576010>

<@&274971100184576010>

<@&274971100184576010>

<@&274971100184576010>

<@&274971100184576010>

<@&274971100184576010>

[gloomy sparrow]

yes hello

please stop pinging

what do you need

[red oasis]

IM SORRY I NEED HELP

vc ?\

im in support ca;;

call

[gloomy sparrow]

Not available for vc atm

[shy remnant]

You really don’t need to spam to get help

[red oasis]

okay im sorry

[shy remnant]

Even not tagging at all as this is a support channel and we will answer anyway

What’s your issue ?

[red oasis]

my team was banned for asosiation amd we meant him off lfg is there anything we can do to get back in for the rest of wipe we didnt know and he never told us you can take all of our loot but we had no clue

non of us have him added and on dc we just meant we added him like a few hours ago you can see he is a new freind to us

[shy remnant]

!appeal @red oasis

[glass olive]

Hey, @red oasis

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[red oasis]

i already did

[summer patio]

!appeal

[glass olive]

Hey, @summer patio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

Please write an appeal and the banning admin will have a look as soon as possible

[red oasis]

please be quick its wipe and you know how important wipe is

[rough ocean]

<@&274971100184576010> Dear administration, I have submitted 3 appeals for unban, and all 3 have been approved, but I am still banned on the server. I hope to be unbanned in the near future, as the rustori eu low pop is about to be wiped. 76561199452642456

[shy remnant]

Hey, you don't need to tag as I am just here answering already .. 🙂

...

[eternal terrace]

I DID F7 AND NOTHING.......

[shy remnant]

!report

[glass olive]

Hey, @eternal terrace

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

Make a ticket we will have a look please 🙂

[summer patio]

i sent its admins please check

[shy remnant]

Well the player you played with got permanently gamebanned so I wouldn't count on it mate

[red oasis]

i understand but we litearly just meant him

look at kd he was negitive

[summer patio]

look at his KD is wasnt even doing anything for the team

like how does that work

[shy remnant]

Yeah I totally understand the frustration guys, but the rules are pretty clear on that

[red oasis]

BUT WE DIDNT KNOW

[summer patio]

we were aruging w him and then we all got banned

[red oasis]

ITS NOT FAIR AT ALL

[shy remnant]

"Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted." https://rustoria.co/rules/vanilla

[summer patio]

thats crazy

[red oasis]

thats so weird bro

[summer patio]

bro lmao

[shy remnant]

It is like that I'm afraid

[red oasis]

we cant evem control that

[summer patio]

str8 out old the rule book

[shy remnant]

Same goes on a lot of servers actually, associating with a cheater is not permitted

[summer patio]

but like how do we prevent that?

[shy remnant]

As it provides you an unfair advantage, even if you did not know

[shy remnant]

Don't invite randoms in your team

[summer patio]

ofc

[red oasis]

HOW CAN I PREVENT THAT THEN

[shy remnant]

#support message

[summer patio]

soo just SOLO

[red oasis]

SO JUST SOLO

[summer patio]

lmao

[shy remnant]

Looks like you are a duo, so no

[summer patio]

nahhh

[red oasis]

ON A SERVER WITH A 30 MAN CLANS

[summer patio]

i didnt knwo him 3 hrs ago

[shy remnant]

I never invited a random in my team and I never play solo

[red oasis]

YOU GOTTA BE ON THE ZAZA

[summer patio]

my fault you got friends

[red oasis]

I WEIGHT 500 BRO I AINT GOT FREINDS

[shy remnant]

Please calm down, I know it is frustrating and I totally understand that, but rules applies for everyone

[summer patio]

L rules

[red oasis]

IM SPECIAL NEEDS THO

[summer patio]

im on the sprecum does that help

[shy remnant]

Please, head to #general now as we answered your question(s). Your appeal will still be dealt with asap, you shall wait the final outcome of it

[summer patio]

thanks bro

[red oasis]

do you like choclate

[shy remnant]

Yes but please #general 😄

[red oasis]

what about starfish

[rough ocean]

<@&274971100184576010> Dear administration, I have submitted 3 appeals for unban, and all 3 have been approved, but I am still banned on the server. I hope to be unbanned in the near future, as the rustori eu low pop is about to be wiped. 76561199452642456

[cold cedar]

does autolock in the 5x copy your most recent code?

[crude crescent]

eu mondays

[long wren]

!ticket

[glass olive]

Hey, @crude crescent

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

forwarded

[rough ocean]

@long wren and how long is the approximate time to wait?

[shy remnant]

Fixed

!report

[glass olive]

Hey, @shy swift

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy swift]

u check??

[shy remnant]

Make a ticket and we will check yeah

[shy swift]

how quickly it will be checked... knowing your work, it won't be soon

!report

[glass olive]

Hey, @shy swift

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy swift]

wait

im create

[shy remnant]

Well, with that kind of words you truly give us the motivation ...

It'll be checked asap, as always

[shy swift]

is it after 4 days? 🤣

[viscid tiger]

Do BPs ever wipe for monday

[shy remnant]

Why are you even saying this ?

[gaunt carbon]

they get a lot of reports @shy swift , im sure they'll get to you. just be patient man

[shy remnant]

Like first of all, you’re asking for help but completely being rude to us. Which is not the best way of asking something to someone…

Second, we have never had a ticket that lasted 4 days

Yeah. We are busy. Yeah, we do deal with a lot of tickets / cheaters.
So yeah, we do our very best to answer asap, but we can’t be answering your ticket within the next 10mn it got created. We take the time to investigate etc

[stuck mantle]

Hello😀

When I tried to log in today, it said "playing with a cheater" and I couldn't connect.
I don't think any of my teammates are using cheats.
If possible, I would appreciate it if you could lift my ban or tell me who you think is using cheats.🙇‍♂️

Also, I use a VPN to play rust, so could this be the cause?
If I don't use a VPN, it says "Connection Attempted Failed" and I can't connect to any servers, so I have no choice but to use it...😭

Thank you for your management.🍵

[shy remnant]

It could be the cause yeah ! I am not on the PC right now but can you DM me your Steam ID so that I’ll get a reminder whenever I get on (should be in like 30m)

[glass olive]

Hey, @stuck mantle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[stuck mantle]

Okay, I'll try to find a way to connect to the server other than VPN...😭
Thanks for your quick response, xPiwel ❤️

[ruby acorn]

Hi, it says i was banned for cheating but I havent cheated

[shy remnant]

It is now fixed, you can connect again

[long wren]

!appeal

[glass olive]

Hey, @ruby acorn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

!steamid

[glass olive]

Hey, @ruby acorn

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rocky needle]

please check cheater reports online?

[shy remnant]

We do ?

[rocky needle]

ive sent in tickets

an hour ago no response

[shy remnant]

Dw, we will get to it

Investigationsd aren't made in 5mn

[rocky needle]

yeah its been 1 hr and 22 min tho

bhut thanks

just hoping they are active

[next helm]

My friend has been banned for some reason, can the administrator check it? It has been 12 hours since the appeal. Appeal #9e56bb

[long wren]

only banning admin can review

[void flume]

@austere quest can i hop in vc and appeal

im not cheating and got banned

[austere quest]

Typically don't do appeals in voice. Feel free to put any relevant information into your appeal!

[crisp obsidian]

full lag server ...

[glass olive]

Hey, @flat token

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[radiant iris]

!report

[glass olive]

Hey, @radiant iris

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near halo]

where can i report a hacker

[glass olive]

Hey, @near halo

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shadow sonnet]

what does the kits on the website give you?

[agile knoll]

!force

[glass olive]

Hey, @agile knoll

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1749146400:F> (your local time) is the time of the next force wipe and it will happen <t:1749146400:R>.

[ember cradle]

https://cdn.discordapp.com/attachments/1389515920816345101/1389517252147023963/image.png?ex=6864e848&is=686396c8&hm=b484bd38c156ec8772f6d3f1301fe2c4e35fb8043f8485bd3f70eb099ba3de5b&

can't log in to the server, and I immediately get an error

[sharp granite]

Hello I need seed to map number 2 to Rustoria Us long

[long wren]

!steamid

[glass olive]

Hey, @ember cradle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ember cradle]

76561198117056354

[sharp granite]

@long wren Hello I need seed to map number 2 to Rustoria Us long

[long wren]

need map flie?

[boreal siren]

Hello, my teammate’s ban has been lifted by EAC and he can connect to rustoria servers. I want to appeal and remove my cheater association ban

[sharp granite]

Yes number 2

[boreal siren]

Appeal #b3a46c

[sharp granite]

In vote map

[long wren]

It can't be download

[sharp granite]

I spawn new map and wath I need seed to map number 2

[long wren]

try connect in 10-20min

[sharp granite]

No

I spawn next wipe map number 2 I need seed

I spawn and see were build base next wipe

Sorry I don’t need your help
Good luck

[long wren]

to use the preview server, you need vip and staging.

[sharp granite]

Ок

Thanks

[compact forge]

any admin

found a cheater

[bitter drift]

may i ask for the command to let the doors auto close

[compact forge]

no admins no?

[bitter drift]

i guess not 😦

[compact forge]

<@&274971100184576010>

hello?

[bitter drift]

i was just about to do that thank u

[thorny dune]

Hey there, you can turn auto doors back on with the command /ad followed by a number for how long before they close, for example /ad 5 will close them after 5 seconds

[long wren]

make ticket please

[compact forge]

where?

[long wren]

https://rustoria.co/support

[ruby orchid]

do the drawings get erased on global wipe on rustoria eu long?

[thorny dune]

Yes

[compact forge]

@thorny dune can you do my ticket please

look at his account, 21 hours, all skins are twitch drops, level 36 but doesnt have enough hours on games to get that level, blatantly using walls as well

[thorny dune]

They are gone

[compact forge]

Thank you Berch

W admin

[ruby orchid]

What is the average queue length on Wipe?

[steady spoke]

is the new roof stability being added this force or next

[bitter drift]

thank u

[zealous bobcat]

Dear moderators, please give me a file map from the voting under number 2 on the server us long@slow vapor@dusty saddle

[long wren]

You need to purchase VIP to preview the map

cant even download the map

[steady spoke]

sea long servers perma lag with or without exit lag im normally 90 ping im perma 450 same as my whole team plz fix b4 force

[frozen thorn]

!support

@thorny dune yo breach got a friend and iknow him he dont cheat at all , he even had the screnshare open and i was watching him he was even playing only with waterpipe . and suddenly he got ban for like an hour ago

[long wren]

Sup

[long wren]

tell your friend make an appeal

[long wren]

!appeal

[glass olive]

Hey, @frozen thorn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frozen thorn]

he did now u need his id ?

[long wren]

nah, he just has to wait for the response to his appeal.

appeals take 1-3 bussines days

[frozen thorn]

however it would be nice if u can handle it faster :

https://steamcommunity.com/profiles/76561199446234627/
he did the ticket from his 2nd account

[long wren]

Is what he submitted an appeal or a ticket?

submit an appeal with banned account

[stuck mantle]

Hello

About 12 hours ago, I was playing with a cheater and couldn't connect to the server, but xPiwel fixed it.

I was out after that, so I couldn't check if it was fixed.
I just got back, and when I tried to connect, it said I was cheating and I couldn't connect.

I turned off the VPN, which I thought might be the problem, and connected.
I've already been banned from the server three times since Saturday, so I'm worried that I'm doing something that might make me suspect of cheating.
I swear that neither I nor my teammates have ever used cheats.

If you think I'm using cheats, I'm sad to say that I'll give up.

I've been playing Rustoria for two years now and have a lot of fond memories, so I'd like to continue playing, but if this continues, I'll have no choice but to give up.
I'm sorry to keep asking, but I'd be happy if you could take action.

Thank you.

[fluid plaza]

Ticket #cdece4 pls

[long wren]

have you submitted an appeal?

[stuck mantle]

I've never done it before.
I'm sorry, but I don't understand English very well, so it would be very helpful if you could tell me the steps.🙇‍♂️

[long wren]

!appealcn

[glass olive]

您好, @stuck mantle

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[stuck mantle]

Thank you!!
I will follow this.
I appreciate your response😊

[ocean heath]

i cant join rustoria eu mondays it says im banned

[long wren]

!appeal

[glass olive]

Hey, @ocean heath

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean heath]

one of the mods told me yesterday i was steam eac banned but im not it doesnt say anywhere that i am

[long wren]

#general message

[loud hinge]

what is the cooldown on a ban appeal

[long wren]

appeals take 1-3 bussines days

[loud hinge]

nah my last one was dennied like 10 days ago

i was wondering if i can appeal again

[ocean heath]

yeah but it was telling me on steam i wasnt banned it was an error and now it doesnt even show up anywhere

[long wren]

temporary banned is not displayed

[ocean heath]

then where do i check it

or how

[long wren]

what your banned reason ?

[loud hinge]

playing with cheater

my friends are unbanned

but I'm still banned

[long wren]

I think you should read the response to the appeal.

[undone matrix]

why cant i add the eu main and eu mondays server to my discord channel to see the pop and online status @thorny dune

[loud hinge]

it doesnt say I can't appeal anymore or anything really, I also dont get how I'm still banned and the others aint banned anymore

[undone matrix]

only eu east long is working but dont need that one

[loud hinge]

I've never been banned or anything before

not even a mute

[ocean heath]

i mean i checked i can join other servers can it be that because of the temporary ban that was false the rustoria server automatically banned me like a bot or something?

cuz it might have detected that im evading or something?

[long wren]

The admin says it's impossible, but some players add it to their discord through other methods

[long wren]

!appeal

[glass olive]

Hey, @ocean heath

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[undone matrix]

hmm becaus eu east long is working fine

[long wren]

would you like to try connecting to the server? It should show the ban period.

[shy remnant]

You can use any external tool to invite bots on your Discord. Pretty sure it’ll work

[undone matrix]

thanks

[steady spoke]

sea long sever has really bad connection me and all my freinds are on 400+ ping and we should only be on 90-120

[glad delta]

I've been banned on all the servers in Rustoria, allegedly for using cheats, even though I've never touched any cheats, macros, or anything like that in my life. After submitting an appeal, I was denied, and I've only played Rust for 777 hours. I can't understand why I've been banned. What to do?

[long wren]

There is no other way but you can play on other servers except rustoria

[glad delta]

So, after getting a wrongful ban from an admin, I should now avoid playing on the servers of Rustoria? It's a lot of fun

[long wren]

It won't be a wrongful ban. have a nice day 😄

[glad delta]

I can bet you anything I want. I don't use cheats.

[toxic shard]

?steamid

[glass olive]

Hey, @glad delta

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[glad delta]

76561198883766903

[compact forge]

<@&274971100184576010> Btw the lag on Monday server is rdiculous

[oak bluff]

can u guys restart mondays

its so laggy

<@&274971100184576010>

[leaden summit]

Would it be possible to restart EU mondays?

[long wren]

@compact forge @oak bluff Eu monday?

[leaden summit]

yeah

[lyric basalt]

Forwarded to devs

[steady spoke]

sea long servers bugging or somthing there perma laggy??

[last edge]

Still?

[steady spoke]

yes im on 450 ping i average 90 normally

same as every other au

[dire sedge]

Monday is laggimg so much

[long wren]

EU?

[dire sedge]

YE

All server players are complaining in the chat, and the server needs to be restarted

[somber lantern]

how to make ticket?

guys can someone help me

i need to repport someone

i wanna try to get my loot back

[hollow cosmos]

!report

[glass olive]

Hey, @somber lantern

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[somber lantern]

thank you

love you bro

[somber lantern]

it said that the video is too large

is only 25s

[long wren]

please upload the video to youtube or streamable and add clip link when making a ticket

[somber lantern]

thank you

[oak bluff]

yes

@long wren its so laggy its unplayable

u lag back every 5 seconds sometimes and its so delayed

[long wren]

and if he gets banned you have to find the loot yourself

[long wren]

#support message

[oak bluff]

alr

[iron thistle]

fix lags on mondays please

[somber lantern]

i send it

[charred crag]

Is this a joke? I haven't entered Rustoria for a long time. When I tried to enter, I saw that I was banned Will you take care of this? I think it was a mistake. Is there anyone who can help me understand why I got banned?i meant for banned is i cant log in its just cheating error non stop when i log in <@&274971100184576010>

[iron onyx]

me too my ticket #a94eed

[somber lantern]

they ban the guy i repport but they didnt give me the loot back

or despawn the base

[iron onyx]

@toxic shard

[toxic shard]

we do not do that

[somber lantern]

because i was playing on the same server and when the cheater get ban they despawn the base

[charred crag]

The support room is full of people who were banned unfairly. Are you doing something wrong? @toxic shard

[somber lantern]

this is why im asking

[toxic shard]

we do not despawn bases

the only case it would happend is if it's a gameban and the cheater was the builder

[somber lantern]

ok so i cant get my loot back?

[toxic shard]

you can if you raid it

[somber lantern]

okok

[charred crag]

@toxic shard my steam ıd : 76561198179753829. I wonder why and when I was banned. I swear there was a misunderstanding.

[toxic shard]

!appeal

hum the bot is dead ????

[toxic shard]

!appeal

[charred crag]

!appeal

[toxic shard]

https://rustoria.co/support/appeals

[iron onyx]

check my appeal #a94eed

[obsidian grotto]

the maps preview servers are not working

[tepid crown]

Which map wins for EU long?

[atomic pulsar]

Hey, I opened a ticket in the Payment Support section. My ticket has been closed. Where can I see the answer? I checked on the web page and I can't see it.

[thorny dune]

You should see a DM with the transcript

[thorny dune]

It's close, but map 4 is winning currently

[iron onyx]

@thorny dune

can u check my ticket bro

its been 3h

[atomic pulsar]

@thorny dune maybe i am looking wrong place but there is no dm

[ember bramble]

<@&274971100184576010> i need some help with something

where can i ask u about it

[lyric basalt]

you can ask here

[ember bramble]

so i had gotten a 3 day false game ban on steam from too many f7 reports

and since then i just tried to play rustoria mondays yesterday and it banned me

and i think its from the 3 day ban

[lyric basalt]

!steamid

[glass olive]

Hey, @ember bramble

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ember bramble]

76561199447160879

[lyric basalt]

Fixed it for you, please wait 15 mins before joining

[ember bramble]

preciate it

[glad delta]

@lyric basalt take a look at our chat pls

[coral talon]

Hello, I just logged in to the server and got banned. I've never used cheats, and I can confirm this.

[glad delta]

о че братанчик тоже бан словил просто так

[atomic pulsar]

Where can i see supports answer? or no one care me

[toxic shard]

!ticket

[glass olive]

Hey, @atomic pulsar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[toxic shard]

on the same website

[coral talon]

ага

[atomic pulsar]

I already did. when i try to create ticket website direct me your discord channel. And i opened a ticket to payment support. luke saw, and i see he said "i will be take care of this soon" and then my ticket is gone. right now i cant open new one bcs each day you can submit one ticket, also i cant see my tickets final result

[toxic shard]

for this kind of ticket, the bot should have provided with with a transcript in dms

[atomic pulsar]

There is nothing on the webside by the way

If you are talking about discord dm, i dont get any dm

Also checking website, there is nothing to

[glad delta]

bro help me, I was just banned for no reason

[iron onyx]

@lyric basalt my steamid 76561199076431476

just check it

[lyric basalt]

Fixed it for you, please wait 15 mins before joining

[foggy dome]

hi i just got association banned with a cheater who i met in the server

[lyric basalt]

!appeal

[glass olive]

Hey, @foggy dome

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mellow harness]

ty admin to ban the cheater

sadly all alot lost

is insane the ammount banned everyday... they are ruining this game

where can i make a suggestion?

[atomic pulsar]

@toxic shard @lyric basalt Last month you automatically charged my credit card for VIP renewal but I didn't even play Rust for a minute last month. I will play EU main in this force wipe. Can you transfer last month's VIP to this month? Should I get a new one?

[lyric basalt]

Please make a #payment-support ticket

[atomic pulsar]

I cantt man. ı am telling you. you can only submit 1 ticket per day

[atomic pulsar]

.

Ahhh, i nevermind. ı am tired

[glad delta]

<@&274971100184576010> tell me where to go, I've been trying to reach someone 100 times, but no one cares.
why are they banning regular players instead of the real cheaters?
I'm a regular player who got banned for no reason, and none of you want to help me. I've been rejected everywhere I've written.
I've never seen or played with cheats on Rust, so tell me why I got banned for using cheats??????

[glad delta]

I was denied an appeal, as if they didn't even try to address my issue. What's wrong with you, Rustoria ?
I'm tired of trying to prove that I'm not a cheater, why don't you even listen to me?

[paper leaf]

Hey, when im joining a server i load in and soon as i press any key i get the message disconnected:cheating although i never cheated and i have 1500k hours like wtf

[glad delta]

I have the same problem, don't even try, no one wants to help with this

[paper leaf]

oh

[buoyant bobcat]

you can try appealing

[paper leaf]

for what ?

[glad delta]

because the problem you wrote about is a ban for cheats, I already wrote an appeal, waited a day, and was denied

[paper leaf]

but i wasnt even on the server for 2 seconds

how should i have cheated on it

its my first time joining to the server

[glad delta]

apparently there was a wave of bans by IP

[thin plover]

your appeal being denied was the final answer, please find somewhere else to play

[thin plover]

what is your steam ID?

[glad delta]

can I know why it was rejected? if I never played with cheats

[paper leaf]

76561199529807631

[thin plover]

yes, the reason is in your disconnect message

[paper leaf]

can u look at mine becuse i have never cheated for sure like if a was playing once on the server i was max 1-2 hours on it

[thin plover]

!appeal

[glass olive]

Hey, @paper leaf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

make an appeal here and the admin will look at it

[glad delta]

can I file another appeal?

[paper leaf]

[thin plover]

as per my previous message "your appeal being denied was the final answer, please find somewhere else to play"

clue word : final answer

[glad delta]

so you ban regular players and don't want to help them? your servers are great, but you're acting like scum

[thin plover]

have a good rest of your day

[paper leaf]

how long does it takes to get an answer on my ticket usually

[thin plover]

for appeals it is 1-3 days, depend on when the admin will be available to look at their appeals, just be patient

[glad delta]

you'd better help me than wish me good days

[tawny otter]

Server map preview on staging doesnt work for EU east long. It just says there is a queue of 0 people and never connects.

[lyric basalt]

do you have VIP on that server ?

[tawny otter]

No

[lyric basalt]

Its VIP only feature

[tawny otter]

but i dont have Vip on Eu long yet i can join

[lyric basalt]

Yes you can join normal server but for preview server you need to connect threw staging and have VIP on that server

[gaunt coral]

hello, I wanted to know when the problem with EAC will be solved, more than a week has passed, and I still can’t play Rust, not a single method helps to remove this EAC error

[tawny otter]

My bad Boss, i forgot i bought ViP on Eu long too. tyty

[digital sapphire]

hello. is the server gonna wipe again on friday after forcewipe on thursday ? or will it be from thursday to tuesday? rustoria eu10x

[neat pumice]

Nope, won't wipe on Friday (it used to, but no more)

[mystic prairie]

on the US monday server there is a viscious wall and aimbot hacker with a sniper tower over mining outpost

ill try and get his name pasted

[thin plover]

a ticket would be more effective, we do not take report off discord

[mystic prairie]

lmfaoooo bet jen

[plucky scarab]

ban player named "ю" playing on eu mondays at cargo rn, using crazy aimbot

[mellow tundra]

having a look now @plucky scarab

[plucky scarab]

Also there is one cheater at the same spot eu mondays near to cargo harbor atm, named mister jhonson or something like that

have a look at him

bro got alot to say?

[alpine solstice]

What

[plucky scarab]

are u one of those cheaters?

[long wren]

@alpine solstice @plucky scarab if you dont need help please move #general

[plucky scarab]

yess

[warm idol]

l

can i check how long my vip will last

whats the name of the bots that sends u msg when vip expires

[long wren]

You can check the VIP purchase date

[vale ether]

I have an eac ban on my main and want to play a modded server. It was 130 days ago and Ik it needs to be 180 before I can play but I’m wondering if there can be an exception

[mellow tundra]

Unfortunately we cannot make exceptions to this rule

[vale ether]

Darn

[grim frigate]

hey i cheated in rust around 4-5 months ago and im really sorry for cheating, it was my first gameban and my last i really just wanna play rustoria and other servers again and i wont cheat ever again i swear. im super sorry and i hope u guys can forgiveme i have a new account and i will not cheat on this account can you guys please forgive me and uplift this

[vapid cobalt]

Where can you see if you won raffle

[hoary pier]

is there an admin that i can speak to about my ban

[mellow tundra]

https://i.aden.gg/2f10fc88-0a96-4f4a-89d8-edcaee0991d6.png

[mellow tundra]

Sup

[mellow tundra]

Will double check and get back to you on this

[hoary pier]

is it okay if i dm you privately

[mellow tundra]

yea

[grim frigate]

its over 180 days

[mellow tundra]

Send your steamid in DMs and I can take a look

[scenic oyster]

can you unban me if i have community ban? @mellow tundra

or am i cooked

[mellow tundra]

If you're gamebanned you need to contact Facepunch, not us

[scenic oyster]

im not

im steam banned

[worn summit]

if its a community ban on steam you most likley bought a account lmao

and tried to buy stuff on it

[mellow tundra]

If it's a ban applied by steam, not something we can help with either

[urban moat]

authentication timed out!! SOMEONE CAN HELP ME??

[rose rose]

@help

@here

[long wren]

what do you need help with?

[rose rose]

@long wren

i see 3 people cheating on rustoria us mondays im watchin them cheat on live

[smoky cape]

Youre not gonna get a different response from him

[brave spindle]

@mellow tundra

mondays

[long wren]

make a ticket

[haughty hinge]

Hey admins some guy is blatantly cheating he admited it and what not but he's off team Ui

So I wanna make sure all his teamates get banned whever he does get the boot

76561199853325775

[smoky cape]

Please make a ticket

[haughty hinge]

I did an F7 report, just wanna make sure they're all dealt with. Two of them have level 1 steam accounts and the other is an innocent kid with 200 hrs.

[jagged escarp]

If you want admins to look into these players please make a ticket.

[smoky cape]

F7 works but those only go through to Facepunch

[jagged escarp]

!ticket

[glass olive]

Hey, @haughty hinge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty hinge]

Any admins wanna look rn? This would be a quick easy ban, he gave up on hiding it.

Made a ticket and details on his teamate. He left his team ui to prevent them from getting banned

Now hes yelling hard r outside my base!!

Adverting cheats in voice chat too

Something along division cheats

[smoky cape]

Just wait for an admin to look into it

And his teammates should get banned too since they associated with him

[haughty hinge]

But if he left team ui would it make a difference

[smoky cape]

I don't believe so

[haughty hinge]

Idk just wanted to see if I could escalate it in here because I know there's a queue for reports.

[mint vector]

ive been ban for cheating but i dont cheat!!!

[smoky cape]

!appeal

[glass olive]

Hey, @mint vector

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lost niche]

1

[dense stream]

!appeal

[glass olive]

Hey, @dense stream

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west delta]

!appeal

[glass olive]

Hey, @west delta

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[eternal saffron]

high risk account what id this?

[frail widget]

Why does it say I’m in queue while trying to load in to Rustoria us long preview server (MAP 4)

[bronze viper]

I've been banned on RUSTORIA servers, and I've filed an appeal. However, I haven't received a response for over 24 hours. I've been playing for over 13,000 hours, and my profile and PC are clean. I haven't received any VAC bans. I'm willing to provide my PC for review remotely.

[noble anvil]

Is there a way to see what card will be in this global wipe on the Rustoria EU Long server?

[long wren]

you need vip and staging server

[long wren]

we do not pc check and appeals take 1-3 bussines days please read

[long wren]

have you submitted an appeal?

[long wren]

wdym card i didnt understand

[bronze viper]

I would have waited 10 days, but they give you bans for no reason, and that's not normal!

Why wasn't they called in for a check right away?

You can clean your PC a million times in 3 days!

I am ready to cooperate, but RUSTORIA is not!

[eternal saffron]

yes

what is this?

i need to know

[long wren]

please wait for the response to your appeal.

[eternal saffron]

bacause i miss 2 ak

[long wren]

when did you submit an appeal?

[bronze viper]

more than 24 hours ago

[restive patio]

Crazy, can you help me?

[long wren]

what do you need help

[long wren]

please wait patiently

@restive patio ?

[bronze viper]

I'm waiting, but I'm very nervous. My account is very important to me, and I've been playing RUST for years. I've been banned for no reason at all, and I have thousands of dollars worth of skins. Why would I use cheats?

[long wren]

@restive patio Hello what do you need help with?

[restive patio]

I submitted a ticket to your website, and they explained why I was banned. The admin wanted to talk to me, but I didn't know how to respond, so they stopped my ticket.

[long wren]

you make ticket or appeal?

[restive patio]

I'm filing an appeal

[long wren]

and denied?

[restive patio]

suspended because I can't reply to the admin on the website

I can send you an application number.

[long wren]

your appeal status is suspended
right?

[restive patio]

yes

[long wren]

post your steamid here

[restive patio]

https://steamcommunity.com/id/100huevevgen/

[long wren]

please send me a screenshot of the response to the appeal via DM

[restive patio]

I know how to do it

I can upload the response from the website

[long wren]

please take a picture of the answer you received and send me

[restive patio]

sent

I sent it to your personal account

[atomic mesa]

any admins on that can help me with aban sitution

[long wren]

You can appeal again after 24 hours, so please respond. It has been temporarily closed because you have not responded.

[neat pumice]

Perhaps, but the likelihood is that even if we talk, you'll still need to wait for the outcome of an appeal - have you submitted one? 🙂

[atomic mesa]

yes but i cant explain my self well over text

cause the sitution is false completely

if u have a minute to chat monologic maybe tell me how to get myself out of the sitution and unbanned would be amazing @neat pumice

[neat pumice]

Won't be available for VC until later this evening, which for me is talk about 10-11 hours from now. But you are free to send me a DM if you prefer not to wait that long

[atomic mesa]

i will

i dmed u

[restive patio]

Well, because I didn't know how to respond.

[long wren]

please send the msg again in a day

your appeal

[worldly owl]

Hello

I was banned from the server with the cheat description even though I did not activate the cheat

[long wren]

?

[stray pivot]

hello

why me banned in all rustoria server on the cheats

im dont have cheat

[long wren]

!appeal

[glass olive]

Hey, @worldly owl

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

!appeal

[glass olive]

Hey, @stray pivot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[versed summit]

can we stop cheating lol 🤣 so u have the cheat and never use?

[long wren]

have you submitted an appeal? @worldly owl

[worldly owl]

yes sir

[lunar forge]

check my appeal please, i want to make it to the wipe

[tawdry nest]

why cant you fire incen rockets in attack helis on 10x? is it bugged

[compact forge]

<@&274971100184576010> check my ticket guy cheating on monday server

my friend died no where near anyone in white out kit, this guy killed me and ran directly to his body

no one knew he died as bled out

[cinder zealot]

Don't call the suspect out pls

[worthy spoke]

why i am banned dude

i never played w cheats

[shy remnant]

The reason should be popping up when you try to connect on our servers

[cinder zealot]

!steamid64

[glass olive]

Hey, @worthy spoke

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[compact forge]

i havent dont worry, just reported

his account says enough to be honest

[worthy spoke]

1589614012

my steam id

[cinder zealot]

Thats not a steamid

[worthy spoke]

i took it from my steam

u nedd another?

[cinder zealot]

Link your SteamID64

Should start with 7656

[worthy spoke]

k, let me check

[compact forge]

<@&274971100184576010> any chance guys

[shy remnant]

Please stop calling out as @cinder zealot just asked above…

Just make a ticket and wait for it to be answered

[glass olive]

Hey, @compact forge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[compact forge]

ive made ticket, surely you can go review?

[worthy spoke]

76561199549879740

i found

can u guys help me?

[cinder zealot]

sec

[compact forge]

ban his ass i wanan take bradley

any chance?

yesterday took 3 mins to ban the guy i reported

clam got banned now dobbi

you clsoed my ticket but didnt ban him

but said u did

[cyan crown]

How to make a ticket,

?

i got ban for free, i dont use any hacks

[worthy spoke]

на ростории сайт зайди

[cinder zealot]

next time pls make appeal but ive fixed this for u

[worthy spoke]

thank u

[dusty sundial]

femboyfrankisaqt from lfm told me to unalive myself

pls mute

i can send proof dms

[raven tide]

where take ticket?

[cinder zealot]

!ticket

[glass olive]

Hey, @cinder zealot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dusty sundial]

@cinder zealot

[cinder zealot]

they dm'd you that?

or said in this discord

[dusty sundial]

dm

[cinder zealot]

we dont moderate sorry

[dusty sundial]

key

[bronze viper]

Oh my God, they can't respond to my ticket on the main website, and tomorrow is a global wipe, but they're just silent and ignoring me!

[cinder zealot]

Whats your Appeal ID?

[bronze viper]

#f3d046

[raven tide]

Ticket #ab30c6

[bronze viper]

On rusty moose, rustopia, I'm not banned because I have 13k hours, but your server, where I've been playing for a long time, has banned me. What's the deal?

[raven tide]

hacker

[glass olive]

Hey, @raven tide

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[bronze viper]

Will there be clear evidence, or did I fly away on the Reports?

If you've learned to play well in 13k hours, you're a cheater, and your logic is simple!

[cinder zealot]

1 secondo

[bronze viper]

Thank you so much for helping!

I hope this mistake will not be repeated!

[shrewd prism]

hola

Hello, I need help. It won't let me in because of hacking and I don't use it. Please, can someone help me?

[shrewd prism]

Appeal #c7de44

[raven tide]

How long will it take to resolve the ticket?