support

[wicked bloom]

okay Sir, but like 17 hrs ago i cant join the server got kicked and i appeal then approved. But now happening again i got kicked again and cannot join server again

[shy remnant]

No error this time, the ban is not a mistake

The banning admin will review your ban as soon as possible

[wicked bloom]

hmmm okay thanks Sir

[remote meteor]

so any updates on the tress not appearing on us long prem.

[shy remnant]

Trying to get the information for you. But I can confirm you it's been forwarded to the developers already earlier today

[opal matrix]

No response

[fair otter]

have admin ?

[shy remnant]

We always respond to tickets

What kind of ticket was it ?

[shy remnant]

How can we help you out today ?

[opal matrix]

Seems like we didn’t get a response but I can’t open the transcript. Regardless, I would just like it to revisit the issue and get unbanned.

[opal matrix]

It was an appeal to get unbanned from a chargeback. Switched bank accounts for vip but didn’t know payments failed. Paid the amount owed back in full and just rebought vip but still can’t log onto the server

[shy remnant]

!steamid

[glass olive]

Hey, @opal matrix

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[opal matrix]

76561198124977399

[shy remnant]

I see. I unfortunately can't deal with that, but can you please open a #payment-support ticket and our dedicated team will give you an answer asap on that

Please explain the situation like you did here

[opal matrix]

Will do

[shy remnant]

Thanks a lot

I'll forward to them

[lusty dock]

@shy remnant

When can the vine trees respawn on US main?

not a single one exists

[shy remnant]

I can confirm you it's been forwarded to the developers already earlier today. I have no more information sorry

[nimble valley]

where can i make appel?

[shy remnant]

!appeal

[glass olive]

Hey, @nimble valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

Hey, I've replied in your payment support ticket.

[nimble valley]

after i make an appeal where can i see it?

[shy remnant]

On the same website you've made the appeal at 🙂

https://rustoria.co/support/

[nimble valley]

thx

[unique token]

question

can i get mod/admin?

[balmy cypress]

Hey, whats up?

[unique token]

cant hop on

says cheating

i was on hour or two ago

can i find out why? since im not cheating?

Volk_Army steam

[balmy cypress]

?steamid

[glass olive]

Hey, @unique token

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[unique token]

76561199287283278

been playing on us mondays

[buoyant palm]

i hate to ask but please loot at ticket Ticket #48d67e

they are cheating so hard now and we just lost all of our boom and stuff

[balmy cypress]

Hey, your ticket is being reviewed. An admin started working on it a while back, just give them a little while longer

We cannot ban without certainty

[unique token]

what about me?

[balmy cypress]

Looking Serge

[upper lark]

My friend can we get a opportunity for someone to re appeal

[unique token]

with my shitty stats idk how im considered cheating lol

[upper lark]

It’s been a year

Banned for bug abuse

[balmy cypress]

Fixed, you can connect again in 5-10

[upper lark]

He is reformed

[unique token]

thanks

[balmy cypress]

?steamid

[glass olive]

Hey, @upper lark

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[buoyant palm]

thank you

[upper lark]

https://steamcommunity.com/id/slamron22/

He is reformed

Literally will do anything just for a opportunity to appeal

A chance is what he is asking for Luke

[balmy cypress]

I've sent to the banning admin to review

[upper lark]

I will let him know

He’s reformed

A adult now

Providing real content

[quiet rampart]

@balmy cypress Hi

[lusty dock]

luke gave me vip once because server stability ruined our wipe, cool dude

[quiet rampart]

Hello everyone
Guys, has anyone encountered a problem connecting to the server? Connection Fttempt Failed

[mental nest]

is there a grace period for reconnect on EU main?

[upper lark]

Is there maybe a time period I should tell him or I check back?

[mental nest]

Mr Luke, is there a grace period for a reconnect on EU main?

[balmy cypress]

Hey, two minutes is the grace

[balmy cypress]

You can tell him to send me a DM

include the steam link though

[upper lark]

I will

[balmy cypress]

and of course its worth a short reminder of why they are messaging as I am forgetful

[upper lark]

1000%

[mental nest]

thank you very much

[ocean thistle]

Updating you, the big trees with the vines can be farmed. However it appears to be a game bug that the vines remain

[radiant lintel]

i need the help of an admin in game

[lusty dock]

I don't think they were all farmed

I think they all disappeared on server restart and only the vines remain

[radiant lintel]

i need the help of an admin in game

i been asking fro help since 8 why is no one responding?

[thorny dune]

What can we help you with?

[radiant lintel]

i stashed a stash and bc its in a canyon (the terrain) i cant acces it

[pearl sentinel]

Can someone please check Appeal #513d52 I don’t want my base to decay 😭

[rose thunder]

yes, i built my base around one and now im able to build where it was....and seems to be only on rustoria

[thorny dune]

We cant interfere with gameplay and would not be able to assist with this, try using a hammer as this may help

[radiant lintel]

i did

doesnt work at all

i hit it right where i stashed with hammer

hit around it to but nothing works

kinda ruined the wipe

[open kelp]

does that mean an admin cannot destroy the vending machine infront of my tc?

[thorny dune]

Sorry to hear that, definitely unfortunate but as mentioned, we are unable to interfere with gameplay so wouldn't be able to do much on our end

[thorny dune]

That's correct

[open kelp]

shit

[pearl sentinel]

?

[balmy cypress]

Looking

[pearl sentinel]

Ok thanks

[balmy cypress]

Are you free to chat in voice?

[ocean thistle]

They should respawn after some time

[balmy cypress]

https://discord.gg/NWZPdsxy @pearl sentinel

[lusty dock]

They don't

The respawn timer is supposed to be 20 minutes

[eternal bloom]

admin?

"Premium status as well as our premium administration & support will mean you’ll have ZERO interactions with cheaters on these servers. "

[ocean thistle]

What server are you on?

[subtle gazelle]

whats rtg ip?

[eternal bloom]

why are there 2 week old accounts on premium servers

[raven mist]

#server-info

[lusty dock]

US Main

[raven mist]

Cuz they probably have the reqs to be on a prem server?

[ocean thistle]

Thank you will forward

[eternal bloom]

stop allowing these stupid fuck 2 week accounts

[raven mist]

Premium doesnt mean you can only play whenever your account has x amount of hours or playtime

[eternal bloom]

im aware, make it a server requirement to not have some bum ass accuont

other servers do it

[raven mist]

Not planned as for now but thank you for the feedback/suggestion!

[eternal bloom]

whats the point of premium when theyre just allowed to use 2 week accounts anyway

[raven mist]

Premium is something coming from FP, but i do understand what you mean

[misty scroll]

Facepunch are the ones making the requirements for premium 🙂
https://support.facepunchstudios.com/hc/en-us/articles/25840924689693-Premium-Servers

[eternal bloom]

im not talking about premium requirements, i know FP makes them

you should as a server not allow 2 week accounts

bc half the time i get cheated on its by a 2 week account that shouldve never made it to begin with

[misty scroll]

I understand what you mean, but we are not making any further limits on who can join the server than the premium status

If you don't believe the premium servers are premium enough because of this, that is something for Facepunch to balance to ensure the same requirements across all premium official servers, and I'm sure they would appreciate the feedback

[proper sierra]

how to fix bugged boat help!

[wispy dirge]

How is it bugged?

[proper sierra]

cant enter it

[wispy dirge]

What server?

[proper sierra]

eu main

[wispy dirge]

what is the health of the boat?

[proper sierra]

like 220

[wispy dirge]

is it in water?

[proper sierra]

yes

[wispy dirge]

can you push it

[proper sierra]

oh i t started work now

[wispy dirge]

[proper sierra]

ty ty

[rose thunder]

br long also

[visual drum]

!admin rustoria eu long cheat come and seee

y26 he raiding come and watch

[balmy cypress]

?report

[glass olive]

Hey, @visual drum

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[balmy cypress]

Please make a ticket on our website and we will review

[visual drum]

no bro i cant ticket nwo come watch

[timber ore]

how long are association bans

[wispy dirge]

You'll need to make a ticket.

[wispy dirge]

7 days typically, can be more depending on the situation.

[timber ore]

how can i know

i made a ticket

[wispy dirge]

A ticket or an appeal?

[timber ore]

sorry a appeal

would you like to take a look at it?

[visual drum]

Ticket #041737 NUMBER PLS fast

[lavish ocean]

where is jungle trees on eu medium?

[granite finch]

how long will buying a premium status take to kick in so i can load into the server?

[brisk fractal]

Hello, I have one problem, when logging into any rustoria server, I get a disconnected:Banned:cheating . Who knows what it is, and how to fix it.

[timber ore]

can u look at it?

[bold thicket]

bro it says "Disconnected - Cheating"

on rustoria eu main can any mod pls help?

[snow notch]

!!! Admins, you banned a person for cheats who has been playing Rust since 2014 and you banned more than a clan of 6 people for playing with a cheater, review the ticket, he is not a cheater !!!
review it as soon as possible

Appeal #093e94
Appeal #093e94
Appeal #093e94

[rapid moat]

!!! Admins, you banned a person for cheats who has been playing Rust since 2014 and you banned more than a clan of 6 people for playing with a cheater, review the ticket, he is not a cheater !!!
review it as soon as possible

Appeal #093e94
Appeal #093e94
Appeal #093e94

[wispy dirge]

?appeal

[glass olive]

Hey, @bold thicket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[foggy crane]

!!! Admins, you banned a person for cheats who has been playing Rust since 2014 and you banned more than a clan of 6 people for playing with a cheater, review the ticket, he is not a cheater !!!
review it as soon as possible

Appeal #093e94
Appeal #093e94
Appeal #093e94

[wispy dirge]

The banning admin will take a look.

[snow notch]

!!! Admins, you banned a person for cheats who has been playing Rust since 2014 and you banned more than a clan of 6 people for playing with a cheater, review the ticket, he is not a cheater !!!
review it as soon as possible

Appeal #093e94
Appeal #093e94
Appeal #093e94

[wispy dirge]

No

[bold thicket]

please can you help me in discord with my appeal? I dont understand why im banned, i have 4k hours and I have never cheated

[rapid moat]

!!! Admins, you banned a person for cheats who has been playing Rust since 2014 and you banned more than a clan of 6 people for playing with a cheater, review the ticket, he is not a cheater !!!
review it as soon as possible

Appeal #093e94
Appeal #093e94
Appeal #093e94

[nimble valley]

bro , stop crying , if u get an answear today will take 3 days to get unbanned

[bold thicket]

I dont wanna wait 1-3 business days for a false cheat ban appeal! I paid VIP money for this, I have paid VIP several times through out the years of playing

[brisk fractal]

Hello, I have one problem, when logging into any rustoria server, I get a disconnected:Banned:cheating . Who knows what it is, and how to fix it.

[wispy dirge]

?appeal Hey there, you will need to file an appeal and we can take a look

[glass olive]

Hey, @brisk fractal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bold thicket]

yep me too, its a glitch I think

[granite finch]

can someone help me? support code 4348

[bold thicket]

PLEASE HELP ME APPEAL MY CHEATING BAN, IM NOT GONNA WAIT 1-3 BUSINESS DAYS FOR A FALSE BAN. I PAID MONEY FOR VIP TO PLAY

yeah its unlucky rustoria wants us to wait "1 to 3 business days"

[granite finch]

im in the support discord!

[pastel wren]

Admin?

@glass olive

I need help from the admin of the Eu mondays server

[foggy crane]

Check my ticket, why do I have to wait so long?

Appeal #093e94

I didn't play with cheats, my account is many years old, I played Rust on this account back when it was legacy

They just gave me a ban

I didn't play with cheats

[misty scroll]

You were cheating on Rustoria and were banned because of it, it does not matter when you started playing

[misty scroll]

What do you need help with?

[foggy crane]

I didn't play with cheats on Rustoria

[misty scroll]

You did

There is no reason to debate it

[foggy crane]

Check me out

I don't play with cheats, I just got banned

How can I prove to you that I didn't play with cheats?

[snow notch]

We are a clan of 8 people, we bought all the VIP's, everyone has a donation on their account, are you kidding me? a man without a cheat, you banned us for no reason. check it for cheats and do something. He doesn't have anything on his computer.

[foggy crane]

God, I don't play with cheats

[snow notch]

Are u kidding us

[misty scroll]

You don't need to prove anything to me, you are banned because you were caught cheating

[foggy crane]

Any checks

[snow notch]

This is a ban for no reason. The man has no cheats, he's been playing rust for fucking 11 years, he's 30 years old, what are you talking about?

[foggy crane]

I don't play with cheats, I don't have any at all

[snow notch]

We are a clan of 8 people сommon!

[misty scroll]

You can believe what you want, however that does not change the facts 🙂

[shy remnant]

You’d be surprised

[foggy crane]

You just banned me and on Rustoria they didn't even check me and they banned me there more than half a year ago

[snow notch]

we are sitting with the whole clan in diskord in disbelief.

[foggy crane]

If I played with a cheat I would get a game ban

[snow notch]

A person has never had cheats, we all play rast for a long time, we all have VIPs on your server and donations in rast, what a damn cheat

rust*

[misty scroll]

Again, you can believe what you want, but the facts will not change and neither will this decision. Have a nice day.

[snow notch]

We are sitting in the discord with all the teammates and we are just shocked what is happening on your server, why were we banned for no reason?

[foggy crane]

If I played with a cheat, I would have already been banned by the rust developers.

[snow notch]

Provide the proof of the ban.

Man without CHEATS, I repeat once again, we have a huge clan. We wouldn't be sitting around spamming a fucking discord server about this if it really had cheats.

[shy remnant]

Not necessarily

[snow notch]

It's just a mess....

[misty scroll]

And I repeat once again, your teammate was caught cheating on Rustoria and subsequently banned. Does not matter how many people you are in a Discord server, or how long they have been playing for...

Have a great day.

[foggy crane]

If I played with a cheat, I would have been banned by a game block long ago, I don’t have a game block in rust, I've been playing on my account since 2014 in rust, when you weren't even in sight

[snow notch]

Aahahahahahah SHOW ME THE PROOF. Whatever the admin who banned should have a video clip at the time of my teammate's ban. This is an erroneous ban. He doesn't have any cheats.

[misty scroll]

Not going to discuss the ban any further, have a nice day!

[snow notch]

You're just clowns

[foggy crane]

I didn't play with cheats on Rustoria

[snow notch]

Very clowns admins

[shy remnant]

Now head to #general please 🙂

[snow notch]

I'm just in shock.

[foggy crane]

They banned me just like you did me.

[snow notch]

We spent 2 fucking days on development, bought 8 VIPs, PLAYED WITHOUT CHEATS, I'm ashamed WITHOUT DAMN CHEATS, AND WE WERE BANNED FOR NO REASON.

[misty scroll]

Not going to discuss the ban any further, have a nice day!

[snow notch]

It's just that no one can provide proof from the admins. I'm in shoke

[foggy crane]

Without explanation you and Rustoria gave me a ban

[shy remnant]

We do not provide proofs to players, for OBVIOUS reasons

Now please head to #general as your questions were answered

[foggy crane]

Unblock me, I don't play with cheats

[neat crescent]

Hey guys my friend got banned reason: cheating he said the only program he use is the cross over for crosshair overlay only his name is : anra

[snow notch]

WHY DON'T YOU THINK IT'S BANNED FOR NO REASON WHY DO YOU THINK YOUR ADMIN BANNED 100% FOR A CHEAT REASON??

[shy remnant]

!appeal

[glass olive]

Hey, @neat crescent

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[opaque hollow]

Why is it saying im banned for cheating? only logged into the server a couple of days ago

[bold thicket]

Can you please check my appeal aswell? I am really in a hurry admin team, please provide me some info Appeal #49159d

[shy remnant]

!steamid

[glass olive]

Hey, @opaque hollow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[foggy crane]

This is so unfair, I've never played rust with cheats

[bold thicket]

76561198388340736

[opaque hollow]

76561198245636818

[shy remnant]

Solved try again in 10mn

[shy remnant]

Make an appeal please https://rustoria.co/support/appeal

[bold thicket]

why did I even get banned in the first place tho?

was it a glitch?

[foggy crane]

You banned me for nothing, I don't play with cheats, why do you do this to honest players, you didn't even provide evidence, you just refer to Rustoria

Unblock me I didn't play with cheats please I didn't play with cheats

For what

[misty scroll]

Not going to discuss the ban any further, have a nice day!

[opaque hollow]

where do i appeal?

[misty scroll]

https://rustoria.co/support/appeal

[opaque hollow]

76561198245636818 - can you chack my appeal?

[vague juniper]

and how are the admins (or who?) do they prove that a person is playing with cheats?I mean, what facts do they rely on?

[misty scroll]

If you submitted an appeal you simply need to wait

[misty scroll]

No server with any self respect would share any proof with players, that would simply be counterproductive for everybody involved but the cheater.

[vague juniper]

I understand, but people are not machines, they can mistakenly issue a ban, for example, if a person still did not play with softs

what should a person who has not really played with cheats do, is there someone who regulates these moments?

I mean, the kind of person who stands on the player 's side and looks from his side.

@misty scroll

[opaque hollow]

How long do appeals take to be actioned?

[misty scroll]

That is why we have appeals, which ensures that all bans are reviewed fairly 🙂

[misty scroll]

1-3 business days

[vague juniper]

on appeals , as if a bot or a copy-paste is responding , I would like to see the justifying points of who? Where? when? And for what??

[misty scroll]

Why would we have a bot respond to that sort of thing? That just seems illogical. We will of course be vague in our responses, as already explained here: #support message

[hollow quest]

is my gifted kit from kitty

monthly or perma

[misty scroll]

Monthly

[hollow quest]

kk

[vague juniper]

It's true, but why expose people who can't justify their ban in any way, whether it's true or not?

[eternal furnace]

I didn't play with cheats, unblock me, you don't give a shit about players

Unblock me, I don't play with cheats, my account is more important to me than your fucking cheats

[tardy hornet]

I didn't play with cheats, unblock me, you don't give a shit about players

I didn't play with cheats, unblock me, you don't give a shit about players

Unblock me, I don't play with cheats, my account is more important to me than your fucking cheats

Explain why you banned me

[misty scroll]

You alright bro?

You are banned from a Rust server, it's not that serious

[tardy hornet]

No, you just banned me.

It's not fair

[misty scroll]

Then stop cheating

Simple as that

¯_(ツ)_/¯

[hollow scarab]

https://steamcommunity.com/id/god_games/
My teammate was banned for no reason. We have a clan of 8 people. We bought all the VIP passes and have a donation in rasta. Our man, who was banned for cheating, has an account on which rust was purchased 14 years ago. The man is 30 years old, he plays without cheats. We've been playing rust for many years now. But this is the first such ban. For no reason. Please help me. All my teammates were banned from diskord for spam and on the forum. We urgently need help, we play without cheats, we are completely clean. You can check each of us. I repeat once again, my teammate has 88 lvl in steam for a bunch of games and rast was bought back in far 2014, he has never played with cheats. He's a noob in this game, he can't even give a normal kill. Explain your point of view and break us up as soon as possible!!!

[misty scroll]

Go to #general please

Situation has already been clarified. Have a nice day!

[stray palm]

Hard cheating EU LONG !!!1 rading us 100% cheater!!!76561198126409279

[misty scroll]

Please submit a report https://rustoria.co/support/report

[remote meteor]

Okay. Thank you. That makes sense. Appreciate you looking into that.

[vague juniper]

the situation has not been clarified as such for 8 people , there is just a ban , you are banned and that 's it .there is no one who will resolve this situation and restore justice for players who do not use cheats and their ban is considered erroneous in fact.

[misty scroll]

You are clearly not getting the message, so let me be as clear as possible:

Your teammate was CHEATING on Rustoria. Your teammate got BANNED on Rustoria. Your teammate submitted a ban appeal which was DENIED.
Your teammate is PERMANENTLY banned and will never be unbanned. We do not discuss bans or the evidence associated with bans.

Move to #general if you have anything else to say. Have a great day to you and your team.

[vague juniper]

You look like the only adequate administrator, I don't think you've watched the appeal, so I'm asking you to consider the appeal if possible.

[misty scroll]

I personally handled the appeal and reviewed the situation thoroughly, and came to the conclusion that your teammate is indeed cheating. Whether you are willing to accept that fact is up to you, I am simply telling you the facts of the situation.

Move to #general if you have anything else to say. Have a great day to you and your team.

[hollow quest]

do we know when kits will work again?

[misty scroll]

Our developers are aware of the issue, hopefully won't be too long

[hollow quest]

nah i was told by kitty the devs know just wondering if we have a eta when theyll be back up

[misty scroll]

I don't have a concrete ETA at this moment unfortunately

[pulsar vapor]

I am an honest player, you banned me for nothing, I don't play with cheats

[misty scroll]

Stop coming back, you are permanently banned from Rustoria.

[vague juniper]

what do you mean by the phrase "I have carefully studied your situation"? maybe you need other evidence from this person that will confirm the fact that he did not play with cheats?

[hollow quest]

insane honestly

[hollow quest]

if i may ask was it a old acc

ofc im not expecting an answer

[misty scroll]

I do not need more evidence. We have sufficient evidence before issuing bans 🙂
Now please move to #general channel

[worn lake]

This is unfair, I have no words at all, I have never played with cheats

[near halo]

Check me out completely, I can give you my account, I can give you access to my pc

[vague juniper]

that is, we have a situation that shows you (the admins)as people who don't care about their players (they also support your project by investing their money in VIP) and 8 people who lost their time playing on your server and received an unjustified ban for playing with cheats

[misty scroll]

Move to #general please

I have answered you 10 times already

[vague juniper]

stop sending me to the general discussion channel. I didn't get the proper "support" from support chanel.

[misty scroll]

You got all the answers you will get

[hollow quest]

he gave u a stern answer seems enough support to me

[misty scroll]

Stop posting the same thing over and over again in here, your situation has been clarified as much as possible. Have a nice day!

[vague juniper]

Well, the dialogue with you has reached an impasse, there is someone above you by right who could judge this situation, I mean who regulates your work

[misty scroll]

@balmy cypress & @neat pumice are the staff managers if you wish to get in contact with them. As I said though, everything has been clarified as much as it will ever get, you don't need to be in here any more just posting the same thing over and over again. You can send a DM to the managers, but this is the last time I'm asking you to move away from the support channel.

[sharp night]

@misty scroll hello i have over 7500 hours on rust atleast 5k of that is on rustoria main and when i go to load into the server it constantly kicks me out and says "cheating" i never once cheated on rust im not even game banned how is this possible

i played all day yesterday no problem

[misty scroll]

Should be fixed in ~15 minutes or so, please don't try connecting until then

[sharp night]

okay thank you i would never cheat in rust i quit this game two years ago came back a few days ago i only play rustoria servers thank you again.

ive gotten hundreds of cheaters banned with the /report feature

[misty scroll]

It's not really anything related to you, just something unfortunate that caused you to not be able to join 😄

[sharp night]

oh i see 🤣

[misty scroll]

We do appreciate you reporting players and playing here though

[fleet shell]

Only item in inventory count in PREMIUM SERVERS or DLC's too?

@misty scroll

@minor temple

[wheat sapphire]

I have a question. Today my teammate was banned for cheats, our teammate has steam 88 lvl, several thousand hours in rust, many hours in other games. He only plays on Rustoria, Moose. We are sitting in shock because the upvote was canceled for no reason. He is willing to take any kind of test. We don't understand why it's so easy to get banned and not even be heard. What are we supposed to do? He's willing to do anything.

[surreal elk]

Why were the vine trees removed? I was using them all last night and never had any bugs happen

[open grail]

Dlcs do not count

[zenith raven]

Guys, I can see How many hours i have in Rustoria?

[open grail]

Check battle metrics we can't tell you

[zenith raven]

How i see that?

[open grail]

You look up battle metrics and search for our server then look for your steam

I think rustoria stats also show it but I could be wrong

[zenith raven]

Ok, thank you

[vague juniper]

hi, do you know if he responds in discord private messages or where it is better to write to him @balmy cypress

[open grail]

Luke's a busy guy he does his best to answer all the pms he gets. Is it something I can help with?

[zenith raven]

Can I Go your dm Seraphiel?

[open grail]

My dms are always open

[vague juniper]

oh okay, I don't think you can figure out the ban error.

[nova ermine]

admins are we trolling

[open grail]

Is it coming up saying no ban found? The issue is known to me

[nova ermine]

since wipe same team bv esp

ceck reports on long

[open grail]

We try to answer reports as soon as possible just put it in an f7 and we will get to it thank you for your patience

[zenith raven]

Ty

[sharp night]

im still getting kicked i waited 15 minutes twice

[nova ermine]

most obv cheater, hopefully someone come soon, they literally asp and rage most obv

[coarse tusk]

how good is rustoria at baning cheaters

cuz my neighbor is rage cheating

...

[open grail]

Its a lot of reports to work through it would be counter productive for us not to ban a cheater

[open grail]

!report Pretty good

[glass olive]

Hey, @coarse tusk

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[coarse tusk]

we did it they legit raided all are stash bases and are camping us rn its not that nice to wait for them too get banned when it takes long time we catn do shit rn

[open grail]

It really sucks i know. All we can do is ban them once we get to your report. I'm sorry cheaters have ruined your wipe but they won't get to play here again soon

[coarse tusk]

how long time does it take for it too get awnserd?

[timber ore]

can some1 please review my appeal

[vocal apex]

drag me please

[sharp night]

@misty scroll im still getting kicked i waited 15 minutes twice

[open grail]

Depends how big the report que is. Keep in mind people mistakenly put false positive reports in but every one of those has to be investigated

[vocal apex]

drag me in support channel

[coarse tusk]

we are happy too give u info

[open grail]

I can't drag on mobile and I can't take a support vc rn I'm about to go vote for aus government

Someone will drag you soon hopefully

[vocal apex]

aus goverment is not important rust is! 👺

[coarse tusk]

damn when will u be back?

[nova ermine]

https://tenor.com/view/corgi-doggo-dog-wiggle-cute-gif-17528384

[open grail]

In like 40 mins but I'm not feeling super awesome today so it'll depend how I feel when I get back haha

🤢

[vocal apex]

https://tenor.com/view/plane-memes-meme-animals-brainrot-gif-4980906455793060286

[coarse tusk]

brouther just do a line of coke and hop call il make u feel like real man again xd:()

we need u too save the day mr

[vocal apex]

hear a lad out okay, im tryna grind on rust this hooker keeps rage cheating WHO LIVES NEXT TO ME. Please get one of your admin friends on to help us out its absolutely outrageous we cant play the game even after paying for VIP I honestly feel scammed. Cant do anything atm just walking outside my base I know im bouta get rage cheated on please help a lad out

Without a daught gonna be the last time me and the boys purchase vip unless we get this solved rn

[open grail]

I prefer pepsi Max personally

[open grail]

!report

[glass olive]

Hey, @vocal apex

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

I understand. But cheating is prevalent on every server i think you'll find

[vocal apex]

bro its never been this bad or obvious on here before and I honestly cant find myself enjoying this wipe whatsoever. Ruining the entire fun, not saying this is is enevitable on rust but bro atleast get someone who can help us out brother please g

[open grail]

If you've made a report you've already done more then anything i could for you

[vocal apex]

mind getting an admin to drag me so we can get this sorted real quick

its fucking outrageous XD

[jagged escarp]

Hi there, have you made a report on our website?

[vocal apex]

yes

please drag me let me just show you clips real quick

so we can get it sorted g cant play unless its sorted

[jagged escarp]

I will take a look as soon as ive completed my current task

[open grail]

What server?

How long has it been lagging for?

#network-support-old

[sand zodiac]

I was banned a long time ago (a year ago for sure) for using a VPN, I forgot to turn it off after I used it. How can I leave a request, or how can I contact the admin? I applied for epilation on the site, it has been hanging for inspection for more than a year and still hangs

[jagged escarp]

@vocal apex I have DMd you

[lunar rampart]

hey uhh..who can I ask about a boat thats "broken" but preventing me from leaving my dock/base? lol

waiting 2 hours for despawn is 😦

[open grail]

That's vanilla gameplay admins won't interact with ingame issues or bugs. You might ve better off breaking it and finding a new one

[open grail]

We don't ban for vpns what's your ticket number for the admins?

[lunar rampart]

Mmm what about admins removing trees so we can build externals? 🤔 Cause a friend just had that done on another of your servers

[open grail]

I very much doubt he did its just not something an admin would do

[lunar rampart]

apparently is a bug with vine trees right now

[sand zodiac]

I left 2 tickets for unbanning, I confirmed them for unbanning, but I was not unbanned. Now I wanted to send the ticket again, but it says that I was banned for bypassing the block. I can send screenshots in private messages

[open grail]

Its very unlikely. I am aware that the vine trees did disappear today but that wasn't related to an admin despawning them

[astral bison]

i need

[open grail]

If you were unbanned it can take 15 minutes to take effect or they've found you were circumventing the ban and issued a new one I'm not sure about the full story

[sand zodiac]

This is the whole point, that initially I got banned for vpn, not only on Rustoria and on other official servers. Then I leave tickets, which were approved for unbanning me 2 times, as a result I am banned for bypassing the blocking. Although I did not try and did not want to bypass and so on... I am honest to the game, I have a large steam account, I am a gamer. Why can't I play on one of my favorite servers, because of the blocking

[coarse tusk]

wating in support now so when any of u guys have time drag me have clips and info on a team that is 100% espers whould be nice too have them banned

[sharp night]

@jagged escarp i keep getting kicked on the server soon as i spawn and all it says is "cheating" i talked to another admin over a hour ago and he said to just wait 15 minutes and load back in but i did wait the 15 minutes three times now and i still get the same error can you please look into this? here a link to our conversation #support message

[coarse tusk]

@jagged escarp

Any admins on atm? This is painfull

https://tenor.com/view/patrickpain-patricksomuchpain-patrickfleas-spongebobpain-spongebobsomuchpain-gif-18151897

[sharp night]

u know deeno? hes a good guy.

i met him when he had 50 hours and let him join me 🤣

[coarse tusk]

Who is deeno brouther

[sharp night]

mutual friend

he probably goes by a different rust name now this was over 2 years ago

click discord name and you can see "mutual friends"

[coarse tusk]

Eric

Why is it taking 14 years too get support @sharp night

[sharp night]

thats a good ass question 💯

[coarse tusk]

😡🙏 fr

[sharp night]

one of the admins told me 2 hours ago "just wait 15 minutes" its been 2 hours bruh

[coarse tusk]

🥀🥀🥀 I feel u bro

We have a team of hackers living 50 meters away and a fucking portfoilii of evidence att this point

[sharp night]

DAMN thats fucked up seeing how there is zero support in the discord server im assuming its the same in game

[coarse tusk]

Hopfully not they are rage hacking too unbanned

💀

[jagged escarp]

Hey there, can you dm me your steam id please

[sharp night]

okay just did

[coarse tusk]

U survived the 2 hrs mate

👍

https://tenor.com/view/spongebob-waiting-story-googly-eyes-gif-17322353032883018128

[willow sphinx]

why can't i rename my drone so i can add it to computer station? i only have option to pickup

[coarse tusk]

Is there anyway to get help with a cheater issue?

Soon?

https://tenor.com/view/gap-lebron-money-time-watch-gif-13888571618414540992

[coarse tusk]

How’s the help going for u 🥀🥀👍

[glacial fiber]

hello, i am currently trapped inside my base, i am unable to get out. server: SEA MAIN. location: E15. I have tried to farm the tree, and i am unable to. please help!

<@&274971100184576010> PLEASE HELP!!

i literally cannot do ANYTHING

[coarse tusk]

ass support

[echo venture]

hey

im here now

[glacial fiber]

could i get some assistance?

[echo venture]

yeah

whats your in game name

trying to find you now in e15

[glacial fiber]

i just disconnected, loading back in now, its meman.sys

[echo venture]

thanks

should be good now! @glacial fiber

[glacial fiber]

thank you so much

[echo venture]

np man! sorry for the issue there

[glacial fiber]

lmao its alg not ur guys' fault, just the average rust update lmao

yep, all fixed. thanks so much!

[open grail]

imagine raiding a base and a tree blocks the door

[sharp night]

a admin fixed it im in the server now

👍 admins

[coarse tusk]

Still fucking hackers around my base

😤

[simple yoke]

Anderson is cheating on Rustoria EU Medium

level 0 account VAC ban

[undone stump]

FIX SEA LONG LARGE OIL

its been radiating for 25 mins with a crate on it

[glacial fiber]

thats basically what happened to me except i went deep and couldnt get out 😭

[hearty fulcrum]

Hello, this was already fixed

@simple yoke@coarse tusk Please make a ticket at https://rustoria.co/support. If you have already sent us a ticket, then please try to be patient with us as investigations do take some time.

@flat cypressHello, do you need help?

[flat cypress]

yes, hello , i was muted in rustoria sea long, i dont know why? i never said any foul languages

i

i am muted for 2 days 😦

[hearty fulcrum]

oh, let me take a look for you. can you please send me your Steam ID?

https://rustoria.co/getmyid

[flat cypress]

Steam ID: 76561198124117450

[jagged escarp]

Hi there @coarse tusk have you put in a ticket on our website?

[flat cypress]

Steam ID: 76561198124117450

[hearty fulcrum]

looking now, please wait

[flat cypress]

[coarse tusk]

Ofc

Not responded too

[flat cypress]

thank you admin

[hearty fulcrum]

you should be unmuted now, thanks for waiting and letting us know. you can also make an appeal if this happens again

[jagged escarp]

can you please dm me steam id and ticket number

[tardy inlet]

how does rustoria ban people

[tiny zodiac]

<@&874995535881326632> <@&274971100184576010> Rustoria US Main has a lag machine or some kinda issue rn, from t24 everytime you look east frames going from 80+ to 20 or below

[naive mason]

⸻

Hello,

Today I was disconnected from the Rustoria server with the message “Disconnected: Cheating”, although I do not use any cheats or third-party software.

I kindly ask you to review this incident and, if possible, lift the ban.

My in-game nickname: ApiL’siNchiK…gg
Server: “Rustoria.co- US Long Premium”
Thank you in advance!

[long wren]

!appeal

[glass olive]

Hey, @naive mason

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[junior fable]

someone clutch up on my ticket fr, just wanna run the game and was falsely banned 😦

[flat cypress]

hi im muted again 😦 i didnt say any foul languages, im just chatting with my friends huhuhu

[hearty fulcrum]

this is fixed for you now

[flat cypress]

thanks admin , appreciated

[eternal schooner]

help

[long wren]

what do you need help with?

[eternal schooner]

I was banned from the server and the ticket was rejected

[restive silo]

1a5f13 100% cheater 40 hour account quaddy as fuck

[exotic tundra]

how long do a server restart need???

[long wren]

10-20min

[eternal schooner]

.

[long wren]

If the appeal was denied, then that is the final decision. your ban remains

[fallow pond]

was i banned for cheating?? how??

[snow vector]

Is using an autoclicker downloaded from the microsoft store calculated as a violation of the server rules?

[long wren]

!appeal

[glass olive]

Hey, @fallow pond

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[eternal schooner]

maybe we can somehow come to an agreement with the admins?

[long wren]

Yeah

[zealous tinsel]

<@&874995535881326632> ticket #8d01d4

[fallow pond]

i dont cheat tho. what?? how??

[long wren]

please make an appeal

[zealous tinsel]

<@&874995535881326632> ticket #8d01d4

[raven mist]

Stop...

I already told you, no need to tag for tickets/appeals

[long wren]

You can, but the result won't change.

[fallow pond]

Appeal what? i spent alot of money on skins and skip the queue, I dont cheat. I report cheaters what the heck???

look at it again. cheat how??

[raven mist]

If you'd like to be unbanned you will need to appeal

[eternal schooner]

ok

[fallow pond]

A mistake is clearly made why would I have to do that?

[raven mist]

Because everyone who's banned need to appeal?

[fallow pond]

How do I do it? Spent alot of hours on this wipe. You seriuos??

[raven mist]

!appeal

[glass olive]

Hey, @fallow pond

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zealous tinsel]

if u repsond i wont have to

[manic zenith]

https://cdn.discordapp.com/attachments/748646787341877268/1301809028166451221/attachment-2.gif

[raven mist]

Or you just dont and wait untill we respond 🙃

[fallow pond]

This is insane. How can you get banned if you honestly didnt do anything?

[raven mist]

!steamid

[glass olive]

Hey, @fallow pond

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fallow pond]

I was collecting seeds. lol.

Im playing on my cell hotspot. Would that trigger it?

[raven mist]

There you go, resolved

[echo crown]

where can i report someone cheating?

[long wren]

!report

[glass olive]

Hey, @echo crown

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[echo crown]

thanks

[last pollen]

!report

[glass olive]

Hey, @last pollen

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[errant fog]

please fix sea long

[gritty lichen]

!report

[glass olive]

Hey, @gritty lichen

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[errant fog]

lagging like crazy

[old harness]

any admins online in sea long? active cheater at the moment.

[tall sphinx]

<@&874995535881326632>

am I only aloud to make one appeal for being banned?

[gritty lichen]

Hi admins. Another active cheater roaming in SEA Long and triple headshotting multiple players at 200+ meters.
Ticket #4bc605

currently online and wreaking havoc

[fossil jasper]

there is a guy on Eu Medium with 5 hours on battlemetrics blatantly cheating, Ticket #77406b

[echo crown]

any admin online in sea long??
please check Ticket #a89c82

[raven mist]

We’ll get to your tickets asap 🙏

[wild plover]

sea long lag

[old harness]

sea long is experiencing lag issues at the moment.

[raven mist]

Will forward ty

[quick escarp]

We're aware of SEA Long's performance issues, we're working on getting it fixed

[woeful nymph]

check Ticket #590ae4 pls it's urgent

[trim shoal]

@quick escarp can i speak with you privately about something

its about someone ban evading for cheating

[lofty ember]

CHEATER VINERA

[glass olive]

Hey, @lofty ember

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[barren hamlet]

I was banned for no reason, what to do, I just ran and they gave me a ban

[supple lark]

<@&274971100184576010> rage cheater https://www.battlemetrics.com/players/1187050114 - sea long

[long wren]

!report

[ripe star]

hello no one moderator in sea long ?? my base get stuck have big wood inside my base i cant put anything

[long wren]

admins does not interfere with gameplay at all

[ripe star]

so what can i do bro ?

you know the big wood in jugle ? grow inside my base i cut already but still grow
now i cant place anything near that

[dusty zephyr]

@long wren

I need help

[barren hamlet]

help

[long wren]

hello what do you need help with?

[dusty zephyr]

I’m getting accused of cheating

[long wren]

Can't remove it?

[long wren]

ir your banned?

[dusty zephyr]

No

But I don’t what to get ban

[long wren]

You can just ignore it

[dusty zephyr]

Okay thanks I love you man

[long wren]

just because you get a lot of reports doesn't mean you'll get banned.

maybe

[dusty zephyr]

😰

[dusty zephyr]

Now you don’t need to leave your base for wood @ripe star

[ripe star]

yeah bro i cut with chainsaw but still cant

you want photo ?

[errant fog]

please admin respond to cheater report on sea long asap Ticket #2e501c

[zenith raven]

When BR Main comeback of sheduled restart?

[thorny dune]

If you've made a ticket, we will check it and respond as soon as possible

[thorny dune]

Takes about 10~ minutes

[zenith raven]

ty

[thorny dune]

It's now online

[spark gyro]

Hello in eu 10x there is a bug with vines

They blocking the base and we cant build

[woeful nymph]

🙏

[barren hamlet]

How long does it take to check an appeal?

[thorny dune]

1-3 business days is estimated, but often much quicker, if you want to send me your SteamID I can make sure the appeal is in the right place for you?

[left olive]

please restock sea vip

[midnight oak]

Hello Admin Team, there was an Issue on EU Medium where the Trees did not exist and are now spawned in. Currently we can not access our Base cause there is a Tree in our door entrance

[ripe star]

what can i do if wood grow up in inside my base ??
i cut already but still grow up like half stick so now i cant place something
already wait for 3 hours but still not fix

[midnight oak]

same here but our entrance to core is blocked 😄

[ripe star]

hahahaha yeah cant enjoy this game and also in my server i f7 not respond

[mellow arrow]

!report

[glass olive]

Hey, @mellow arrow

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ionic prairie]

i get disconnected when trying to log in to a 5x and it says cheating, im not cheating, never had and never will

how do i see if im banned?

[midnight oak]

Well you cheat you banned you should know yourself

[ionic prairie]

i havent cheated so that is why im asking

[ocean thistle]

Hey, thanks for waiting! I can take a look momentarily.

[midnight oak]

Would be great, because we are actually hardstuck in base and we cant build better or exit comfortably, enter is a no go 😄

[ocean thistle]

Getting on as soon as I can

[ripe star]

Me too same problem im in sea long

[ocean thistle]

I'll hop on after I help them :)

[ocean thistle]

Hey, where is your base / what is your steamid?

[midnight oak]

Can I write it in private?

[ocean thistle]

Yes please DM me

[midnight oak]

Thanks, just did it. 🙂

[thorny dune]

Hey there, feel free to DM me with your name in-game or base location and I will take a look

[patent slate]

how to cancel auto payments for vip

[sturdy terrace]

!cancel

[glass olive]

Hey, @patent slate

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[vivid kestrel]

Ticket #a34a14

[ionic prairie]

any admin i can pm?

[ocean thistle]

Thank you for creating a ticket, we will get to it ASAP.

[ocean thistle]

!steamid please

[glass olive]

Hey, @ionic prairie

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ionic prairie]

76561198036386328

is that the one?

[ocean thistle]

Correct

Taking a look

[ionic prairie]

thank u

[ocean thistle]

I've resolved your issue. Please allow 15 minutes for the fix to sync up. Thank you!

[ionic prairie]

okay thank u so much

[ocean thistle]

No problem!

[thick nexus]

how to name A drone ID all we can see when we place a drone is pick up

did they change it this force

[vivid kestrel]

love you

[oak bluff]

how do u do so u can see underwater lab cams on computer station?

[raven zinc]

where can i open a ticket for racism in voice?

[long wren]

we dont moderate voicechat

[raven zinc]

well i got the video of him saying N word more than 10 times to me so what you gonna do about it ?

[long wren]

we can't do anything just turn off sound

[raven zinc]

cool, thanks for encouraging this kind of behavior , i guess that is why more people are joining them

[spare prism]

Why I Connect Game Show: Connectted:cheating, I'm not cheating，my steam id： 76561199193118120

[long wren]

!appeal

[glass olive]

Hey, @spare prism

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[barren hamlet]

76561199436511749 my ID

[stark quiver]

Ticket #50c11d Please observe him

[lyric basalt]

your ticket is 1 minute old

please wait

[rough salmon]

please admins hes just cheating for his group

[lyric basalt]

!report

[glass olive]

Hey, @rough salmon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[native crypt]

is there an issue with australia to sea servers right now? i get 45 ping to singapore (sea) because im in perth Western Australia. but it feels like 200 ping, the lag is unbearable. happens to all my au friends. we all get 48 ping usually cos were in WA

@lyric basalt

[lyric basalt]

can you please make #network-support-old ticket ?

[native crypt]

this has been happening for MONTHS on rustoria servers. never happened on other sea servers. THOUGH, fi3d servers have started doing the exact same issue just as of today

sure

[nova ermine]

admin check rustoria eu long, person with a erect penis pfp etc , also ragehacking

[lyric basalt]

!report

[glass olive]

Hey, @nova ermine

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[zealous tinsel]

hi the guy that got banned got unbanned could i please get unbanned i cant make a ticket it got denied Appeal #8d01d4

[long wren]

If your appeal is denied, your ban will remain in effect.

[near halo]

if you leave, would you be able to join back in 5 minutes? if there is a queue without premium

[spare pecan]

Can someone explain how ive just been killed and looted in outpost safezone

guy called corn just killed and looted me in safezone

[raven mist]

theres a 2 minute grace period

[tulip helm]

Hello, administratorThe official sea long vip has been sold out. You can add some membership qualifications.

@raven mist @long wren

[long wren]

When another player's VIP expires, it will be automatically restocked.

[ripe star]

is there a moderator from indonesia?

[rancid cypress]

can i get help

i need help with a mod

[ocean thistle]

I am not, but how can I help?

[ocean thistle]

What do you mean?

[rancid cypress]

how to i make a ban ticket bc my brother got cheats bc his friend told him it was a 5% ban rate i told him not to listen but he did it

now i am bann

he is dumb

was us main sever and i just got a teir 3

@ocean thistle

[ocean thistle]

!appeal you'll need to submit an appeal

[glass olive]

Hey, @rancid cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quaint sand]

hello what advantages do i gain if i boost server?

[ocean thistle]

!boost

[glass olive]

Hey, @quaint sand

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[quaint sand]

on official?

[ocean thistle]

Nothing for official

[quaint sand]

ok thank you

[proper sierra]

what i do if i foind bug?

[ocean thistle]

What bug?

[oak bluff]

Its a bug thats kinda game breaking

[proper sierra]

^

[ocean thistle]

!ticket

[glass olive]

Hey, @oak bluff

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[oak bluff]

i made one if u wanna look @ocean thistle

24f2e3

[ocean thistle]

Thank you

[patent jackal]

!ticket

[glass olive]

Hey, @patent jackal

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[agile dawn]

Buenas

no me deja entrar br long

[stark quiver]

Ticket #348304 Can you help observe him

[near halo]

@raven mist

[raven mist]

@near halo

[near halo]

i have been banned and i see that i need to go to discord

[raven mist]

Aha gotcha, feel free to DM me and send me over all your accounts 🙏

[placid wraith]

what i'll receive if i boost the server?

[long wren]

!boost

[glass olive]

Hey, @placid wraith

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[golden lagoon]

<@&874995535881326632> don't know if it's something you care about but stats don't work correctly, I've got 22 deaths but I've only been killed like 10/11 times, I've suicided 14, logged last night on 4.31 kdr with 19 deaths, 82 kills (hadn't died that many at all), logged on been raided someone killed me sleeping so 20 deaths, I suicided twice to check some things and I'm on 22 deaths, looks like sometimes suicides are counting as deaths? only reason I noted this was to check for inconsistences it seems the stats tracking is flawed, as I presume suicides are not meant to count against deaths/kdr?

I can give my steamid if whoever does your website and configures the leaderboards/stats to see look through my log and compare it up.

Thought I'd mention it as I guess you'd like them to accurate.

[raven mist]

Can you send me over your steamid? So i can forward to our devs

[golden lagoon]

Sure 1 sec.

[placid wraith]

how i claim the supply? i already boost it but how i claim the supply in the game?

[gusty radish]

Rustoria EU LONG SERVET LAGGG

SERVER

[tepid lark]

ANYONME WHO CAN HELP ME IN WAITING FOR SUPPORT

[tepid lark]

can u help me in waiting for support my friends body got stuck and then bugged under ground

[raven mist]

Not much we can do about that if you're on an official server

[tepid lark]

dam so its just fucked then

[thorny dune]

You should be able to type /boosted to get your supply signal

[river jacinth]

how do i report a cheater?

[sturdy terrace]

!report

[glass olive]

Hey, @river jacinth

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gusty radish]

RUSTORIA EU LONG SERVER LAGGG

[opaque hollow]

Can someone look at ticket #73b675 ?

[uncut heart]

So does the racism rule apply to extremely racist signs, and I mean like a whole room of them.

[simple rover]

ive been banned and make a appeal, please im worried about my base decay, i swear i didnt benefit off of anyone cheating u can check my loot boxes in my base on x26 im sorry i joined a village

[brave lance]

?steamid

[glass olive]

Hey, @simple rover

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[simple rover]

76561199166614775

[simple rover]

76561199166614775

[outer meteor]

hello why i get high ping in eu main

i get low ping in eu medium

i dont get it is there any one know anything about it

[simple rover]

maybe there is more internet or something going into the eu main server maybe its higher players so its more ping? i dont know how it work i just waiting to see if i can play or not

it would make sense if there are more bigger map more structure more player it go more ping

but maybe i am wrong

[brave lance]

I've forwarded it to the banning admin and they will respond to your appeal as soon as they can

[lusty dock]

So 10 minutes of this on US main, do chat mods play on there?

[simple rover]

thanks

[lusty dock]

Non-stop spamming

[slow vapor]

ty for reporting!

[lusty dock]

Thanks chief

[gusty radish]

RUSTORIA EU LONG SERVET LAFFFF HELP SERVER

[sturdy terrace]

If you are having continous lag problems I'd suggest heading over to #network-support-old

[gusty radish]

in my clan and in the chat, people write about lags check the server@sturdy terrace

[storm dew]

<@&274980199668645888> <@&393554009799000064> @cunning tulip What i need to do, if admins banned me on the server for cheats, but i don't use it

??\

[sturdy terrace]

?steamid

[glass olive]

Hey, @storm dew

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[modest blade]

/appeal

[modest blade]

!appeal

[glass olive]

Hey, @storm dew

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[simple rover]

bruh 1-3 buisness days my base is totally cooked

[storm dew]

76561199787118191

[simple rover]

my doors are probably allrady decaying bro im just gonna restart in a new server

[violet tundra]

@glass olive US LONG needs to be reset, there are performace issues

[restive stirrup]

!report

[glass olive]

Hey, @restive stirrup

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tall ore]

76561198834322050

where can i report cheater???

[gusty radish]

in my clan and in the chat, people write about lags check the server@Stormz

RUSTORIA EU LONG HELP SERVER

@sturdy terrace

in my clan and in the chat, people write about lags check the server@Stormz
RUSTORIA EU LONG HELP SERVER

@sturdy terrace

[ripe summit]

hello?

theres someone rage cheating in the middle of launch on your most popular server

<@&274971100184576010>

premium long

literally most popped server

nice

still not banned

crossmapping people in launch 400m triples

[digital bison]

!report

[glass olive]

Hey, @ripe summit

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ripe summit]

?

fuck a report hes SPINNING IN LAUNCH

is there not a single active admin

[lyric basalt]

DM me his name

[ripe summit]

😂

i’m off

if yall need me to tell you the name of the guy literally spinning on your most popular server

at launch site

[lyric basalt]

I am in my bed lol, wanted to have a look

[ripe summit]

yea not a single admin on

is that not crazy

on day 2

of the server yall just launched

[lyric basalt]

couple admins are on 😄

[ripe summit]

LMAO

[lyric basalt]

without making a ticket we dont know who you are trying to report

[ripe summit]

so a couple of admins are on rustoria us long premium

and not one noticed anybody complaining in chat with atleast 20+ reports

[lyric basalt]

thats not how it works, we are not waiting on server

[ripe summit]

yall can fly you would’ve seen someone shooting lasers

so i was right not a single admin on the server

[lyric basalt]

As I sayed thats not how admins work, we accept ticket and then investigate that player

[ripe summit]

thought yall had new tech too

some admins were bragging about that

i was told free vip if we catch any cheaters too

[real spruce]

yo there is a guy blatantly cheating on rustoria us small

[ripe summit]

@echo venture

[digital bison]

!report Please create a ticket so the admins will see it and investigate, as well as not calling them in chat so the toggle off

[glass olive]

Hey, @real spruce

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[midnight cedar]

hi may i know what is the VIP for?

[jagged escarp]

to skip queue

[midnight cedar]

ok only skip queue?

[bitter zealot]

@jagged escarphey i got banned for no reason while i was farming can u see it.

[jagged escarp]

!appeal

[glass olive]

Hey, @bitter zealot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ripe summit]

full team got rage cheated on

what happened to free vip

[odd relic]

ban 76561198118182308 rustoria eu main

just no clipped into my base

<@&274971100184576010>

[sudden zodiac]

@lilac nova

[open grail]

!report

[glass olive]

Hey, @odd relic

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near halo]

some admin can help me?

[open grail]

What's up

[warped saffron]

hello, where can I write an amnesty for the ban

[open grail]

!appeal

[glass olive]

Hey, @warped saffron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cedar pebble]

admin please help process my ticket #34b68a <@&874995535881326632> <@&274971100184576010>

[crisp furnace]

need help appealing a ban from like a year ago, i played on main with 2 friends and they let me play on an account that wasnt mine to trial it, someone we added to team UI got banned and i got banned for association originally. I then bought it on my main account cause i felt like i enjoyed the game thoroughly, that then got me perma banned for cheating somehow, which didnt make any sense, i then appealed and was questioned about my other account i used to in a sense 'trial' the game, i had forgotten about it and that what was led them to believe i was guilty of ban evasion or something of the sort. please dm me or help in any way you can, i tried to go through the website but im unable apparently, thank you. <@&874995535881326632>

[silent musk]

sea main rubberbanding

[fiery isle]

@steel ridge

whats that gang

[cedar pebble]

@open grail can you please check my ticket? #34b68a

[civic pilot]

Aye theres an exploit where boomerangs are doing 2 damage per throw on doors yall should let whoever know.

[crystal monolith]

Help

[restive silo]

<@&874995535881326632> 4e4dae

[long wren]

!report agaib

[restive silo]

full raging rn please help 40hrs on battlemetrics

[glass olive]

Hey, @buoyant badger

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

appeals was denied?

[mighty pine]

i like girls

[formal thorn]

<@&874995535881326632> would it be possible to join the support call with me to get appealed?

would greatly be appreciated

[jagged escarp]

Hi there, please submit an appeal if you are banned

[jagged escarp]

!ticket

[glass olive]

Hey, @formal thorn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[formal thorn]

yes i have chooky thank you very much i just wasnt sure if there was any way it could be resolved faster by call?

[tulip helm]

Hello, administrator.

[long wren]

hello sir

[tulip helm]

I need to report a person in sea long. He has a steam rating of 0, a private account, and all ak bullets were shot in the head.

We reported it to f7, but she has never been banned. He is hitting me on the head with ak at will, and the bullets are on my head every moment. I don't understand.

[jagged escarp]

if you would like an admin to investigate, please make a ticket on our webpage

!ticket

[glass olive]

Hey, @jagged escarp

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dark palm]

!report

[glass olive]

Hey, @dark palm

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[celest citrus]

!help

[long wren]

what issue are you having?

[atomic yarrow]

<@&274971100184576010> hi, bro can u help me? i was banned for cheating, but i wasnt. so how i can be unbanned?

[formal thorn]

<@&274971100184576010> arond how long does appeal take? @jagged escarp

[steel ridge]

I submitted an appeal if you can look at it Chooky.

Please and thank you

[raven mist]

1-3 business days

[atomic yarrow]

<@&274971100184576010> hi, bro can u help me? i was banned for cheating, but i wasnt. so how i can be unbanned?

@raven mist

[green solar]

we gonna be raided

[raven mist]

Can you please stop tagging all admins

when you literally tag me

[atomic yarrow]

okey sorry bro

[raven mist]

!steamid

[glass olive]

Hey, @atomic yarrow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[atomic yarrow]

76561199705126565

[pallid ocean]

#805eab plz check

[green solar]

pls help us. i spent money for vip and dont want to lose my progress for 2 days

[raven mist]

Seems to be a legit ban - you'll need to wait for a response

[pallid ocean]

#805eab plz check

[raven mist]

Spending money for vip is not to have your appeal speed up

Are you together with BI?

BT*

[green solar]

yeah

[woven void]

i am too

[raven mist]

You're friend is banned for cheating and will most likely not be unbanned so dont get your hopes up high

[woven void]

pls help bruh

[unreal current]

How long have you banned them?

[pallid ocean]

i need help

[green solar]

hes playing like shit, idk how he can be cheater

[raven mist]

[raven mist]

Appeals take 1-3 business days, please be patient

[pallid ocean]

plz check my ticket #805eab

[unreal current]

How long will they stay in the bans?

@raven mist

[raven mist]

We do not discuss bans of others

[pallid ocean]

Why is this manual review so arbitrary? I really don't understand why green players are banned, just a simple sentence of cheating defines us as cheaters? We're really not convinced.

[unreal current]

I got blocked for playing with a cheater

[raven mist]

You dont need to be convinced - if we're convinced you're a cheater you'll be banned

[raven mist]

appeal on bans.rustoria.co and you'll receive a reply soon

[pallid ocean]

But we're not, all the information we get is based on our monitors, headsets, and communication with our teammates, and it's really unconvincing to ban just for the sake of banning, and you're on an official server

[raven mist]

Wouldnt really benefit us if we'd just ban to ban honestly

[pallid ocean]

so check my ticket

[raven mist]

Like i said above - we'll get to it asap 🙂

[pallid ocean]

OK

[undone stump]

fix sea long lag its actually beyond fucked

[raven mist]

Will forward

[long wren]

!appeal

[glass olive]

Hey, @uneven wolf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

#support message @uneven wolf

[old harness]

hello, SEA Long is experiencing lag issues again (my team and I are rubberbanding)

[raven mist]

This has been forwarded internally, hopefully getting better soon!

[old harness]

thank you so much

[spice lark]

#support Hello, people who played with a cheater were banned, after which they told us passwords so that we could take their resources, and after that my team and I were banned for the reason (played with a cheater). We didn't know that you can't do that and we would like to try to get unbanned. Thank you for your attention and understanding.

[raven mist]

I think you need to stop using Caps

[spice lark]

can you help me?

[raven mist]

I dont like that you're screaming 🥹

[raven mist]

Authing on a base that got banned for cheating is basically the same as playing with a cheater as you're going to benefit from it

Probably temp banned

Great!

Its almost like every game is against you!

It probably has nothing to do with you, right?

[spice lark]

but in fact we didn't play with a cheater. If someone gives their house to someone and it turns out that he was a cheater and the innocent player gets banned, that wouldn't be entirely fair, would it?

[raven mist]

You tried to benefit from the cheaters loot and now you're banned, not so innocent imo

[hearty fulcrum]

https://files.rustoria.co/lily/3a3c2912-9ea9-4a7d-b524-119d7b678cfd.png

[spice lark]

lol ofcous, ok

yes

[undone stump]

sea long server lag actually becoming unplayable

[raven mist]

!report

[glass olive]

Hey, @hexed lance

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[bronze parrot]

can any admin check my Ticket #ab9532

[floral ingot]

i just bought vip for my friend but he didnt get

i saw his id code but it didnt give it to him

[open grail]

#payment-support

[floral ingot]

my friend just made a ticket thanks, its for krafs

[long wren]

Could you please double check that you gave the gift to your friend correctly?

[floral ingot]

wdym

check the id again?

[long wren]

yeah

[floral ingot]

Steam ID: 76561198349242039

it was for thrilla

i doubled checked and he shared his screen as well, so im pretty certain it is

do i need to wait for him to get it? or is there any issue

[vivid plover]

@long wren im thrilla im just curious do you have a estimated time i may have to wait

?

[long wren]

payment ticket?

[vivid plover]

xyzim made the purchase on my behalf

[long wren]

ahhhh

[long wren]

only a few admin can handle payment tickets. So it's hard to say how long it will take

[vivid plover]

okay thank you

[stark quiver]

Ticket #58c294
Can you observe him

[pallid pecan]

Hello, I bought a Vip for Rustoria Eu long. But it no longer works.
Does anyone know how to make a ticket?

[thorny dune]

Please make a #payment-support ticket and the team there will help with this

[tardy phoenix]

!report

[glass olive]

Hey, @tardy phoenix

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pallid pecan]

Thx can you take my ticket pls its ⁠#1368532918506491985

[celest citrus]

can you check my appeal? admin

[hollow raven]

what should I do if I have an account from the previous owner and I have been banned from your servers?

[long wren]

!APPEAL

[glass olive]

Hey, @hollow raven

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[night thunder]

how to open a ticket on a possibly cheater on a rustoria discord server

[celest citrus]

！APPEAL

!APPEAL

[glass olive]

Hey, @celest citrus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[south mist]

@west osprey can you check if I’m banned?

Apparently a team I was playing with on Friday invited a bunch of people to their team on premium long and one was a cheater

I haven’t been active since they added him

so I’m wondering will
I get the association even though I haven’t played the server with the cheater

[hollow raven]

please check the appeal #a053cd

[hollow raven]

pls

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solar wharf]

fk you

denieing my appeal why?

i neevr cheated and did not know he was a cheater]

[south mist]

because whether you knew or not, you still get tje 1 week ban

[balmy cypress]

Not knowing someone was cheating is not reason for us to unban early, if you had cheaters in your group and benefitted from them its a seven day ban. Your teammates are your responsibility

[solar wharf]

you just dinied my appeal without explainng

i thought i got perm banned

i got scared

[shy remnant]

You can try connecting on any Rustoria servers (expect RTGs) and it’ll display your ban time left 🙂

E.G 6 days and 2h

[glass olive]

Hey, @vocal quiver

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solar wharf]

i got 6 days left?

[solar wharf]

i didnt benefit from them we built near eachother thats it

[smoky rose]

i need a admin

ASAP

i got banned for cheating but i got proof i was framed

cant make a ticket on site wont let me

[open grail]

Why

What's it saying

[smoky rose]

Woah, slow down
You are not authorized to create a ticket. If you believe this is an error, please contact management.

[open grail]

Are you logged in with your steam?