support

[glass olive]

Hey, @rugged zinc

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[eternal garden]

@shy remnant can u help me?

[thorny mist]

xPiwel can u please take a look at my ticket?? i got a ban for cheating but i dont cheat the appeal number is #f2a402

i already missed the wipe start because of this

[shy remnant]

For appeals: The standard response time is 1-3 business days, but can be more or less based on the situation.

[earnest cairn]

He went full deep, my friend on Rustoria had a long and sad time, he gave everything after that to his colleague with whom he was not in a group. He climbs onto the base as if it were a ladder and only hits heads at 200m with an MP5.

[long wren]

we dont take reports in discord

[river tangle]

There are cheaters on EU Small

[long wren]

!report

[glass olive]

Hey, @river tangle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[thorny mist]

i think it is a false ban because i got banned by the console the moment i joined after logging off like 12 hs

[long wren]

only banning admin can reply to your appeal

[eternal garden]

i send a ticket, i have a ban report from 9 month ago, time in i dont play rust, and i already played last 3 wipes without problem

[river tangle]

Well its so annoying cause these people are so blatantly cheating too. Everyone on the server knows

Nothing is done about it...

[shy remnant]

Make a ticket please ...

[eternal garden]

already done

[pure zodiac]

we hav

[river tangle]

As in F7?

[long wren]

If you have submitted a ticket, please wait for a response.

[shy remnant]

No ticket about a ban, make an appeal

[eternal garden]

already done too

🙂

[shy remnant]

Tickets are not ban appeals

Doesn't need to make a ticket

[eternal garden]

mb

[long wren]

appeals take 1-3 bussines days

[pure zodiac]

pwease do ur jobs admins

[shy remnant]

Just make a ticket and wait for a response PLEASE

[river tangle]

PWEASE*

[shy remnant]

I'm litteraly repeating this for over 5mn now

[pure zodiac]

can you say it one more time please

[river tangle]

We dont want an appeal? we want someone banned

[shy remnant]

Bro ..

[long wren]

They are already reviewing tickets diligently, but there are a lot of tickets because it is wipe day.

[thorny mist]

he is saying to make a ticket on the website

and just wait

[long wren]

!ticket

[glass olive]

Hey, @river tangle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

For TICKETS to REPORT someone:
https://rustoria.co/support/report

To APPEAL a ban :
https://rustoria.co/support/appeal - 1-3 business days for a respoonse time

[pure zodiac]

this guy

[river tangle]

i dont even find him by search on ur site

[shy remnant]

#general, please move to this channel now as we've given the proper information 🙂

[river tangle]

probably some dodgy name

[shy remnant]

Put their Steam ID in

[long wren]

please make an generic ticket with server name and steamid

[shy remnant]

#general please

[shy remnant]

You're trying to upload a too large file/clip

Upload it on YT or something

And put the link in the ticket

[river tangle]

did u see my dm xPiwel

[shy remnant]

@river tangle

[river tangle]

ok ty done

[long wren]

we have website ticket system
we do not take reports in discord m

[shy remnant]

Btw please, stop calling them out in chat... That's not helping us at all

[earnest cairn]

You could watch my video in my ticket #d2a599 We can't play while he's still here please

[long wren]

Your ticket will be reviewed as quickly as possible.

[earnest cairn]

Okay How many time ? i can't play for moment..

He hard cheating ..

[wild zealot]

cheater on eu medium jmping on bases 3 floors high playing with vac on official xd

!report

[shy remnant]

https://rustoria.co/support/report

[wild zealot]

half of items in base gone gg xd

[glass olive]

Hey, @wild zealot

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

oh

[shy remnant]

He was already offline btw, so you could easily play haha

[earnest cairn]

Thx rlly

[shy remnant]

I mean, he was really offline for 20mn already

[earnest cairn]

Yeah and now he is ban

[shy remnant]

Ikr

Was refering to your "We can't play while he's still here please"

[earnest cairn]

Yeah I see x) but we didn't know at the moment if he was deco or not in the f7 we still saw him

[ionic minnow]

any admin free?

[long wren]

hi what issue are you having !?

[ionic minnow]

in eu small

[long wren]

and?

[ionic minnow]

someone is saying bad words to us can you check please

[long wren]

!report

[ionic minnow]

you can check the chat he lose it

in game or here

[long wren]

#support message

[ionic minnow]

i can write his name

[odd coral]

Heya! whats the process for cancelling a vip subscription?

[long wren]

!cancel

Ummm

[long wren]

#support message

[long wren]

please make an ticket with server name and steamid

[lucid zenith]

so I have a game ban on another account from 700 days ago is appealing for ban evasion pointless

[long wren]

!steamid

[lucid zenith]

!steamid

want me to send it ? !

[long wren]

post your steamid https://rustoria.co/getmyid

[lucid zenith]

ill just give both gimme a sec

[long wren]

post here thank

[lucid zenith]

76561199230056894 76561198198661218

right is main thats banned

[long wren]

have you submitted an appeal?

[lucid zenith]

yea I did

[long wren]

nice

[lucid zenith]

just wondering if its pointless

[long wren]

appeals take 1-3 bussines days

[lucid zenith]

welp

ik most servers have like a 180 day window for game bansd

rather not waste my time waiting for it to be declined

[lucid zenith]

alr so im good, thanks

[brazen wren]

/report

[glass olive]

Hey, @brazen wren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[odd coral]

!cancel

[glass olive]

Hey, @odd coral

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[versed cradle]

меня понимают ?

я хочу узнать за что меня забанили на растории еу мондейс

[long wren]

!steamid

[glass olive]

Hey, @versed cradle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[toxic ether]

yall still checking f7s?

[steep swan]

ay my appeal got accepted tysm

[near halo]

Another one 😭
1188633957395345479

[near halo]

<@&274980199668645888> Someone handle dis rq, free log ur welcome <3

[lusty dock]

another day, another level 0 steam account beaming at night after we finish a raid

why you monkeys let level 0 accounts play is beyond me im ngl

literally only 1 server played entirety of their accounts lifetime, easiest shit to filter too. lemme know when one of y'all decide to do something

[jovial rover]

Hello my appeal is complete why am i still banned, pls admin hepl me

[long wren]

!steamid

[glass olive]

Hey, @jovial rover

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

please post your steamid

i will forward

or please check if you can reappeal https://rustoria.co/support

[jovial rover]

@long wren 76561199757438368

[copper pecan]

bro, a guy in rustoria br main is cheating hard

[long wren]

!report

[glass olive]

Hey, @copper pecan

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[copper pecan]

men i report him like 10 times

[long wren]

forwarded

[jovial rover]

Thanks you

[fading spear]

admins pls look at my ticket a known ban evader is play rustoira ban him

Ticket #253a3e

get him banned

[long wren]

[spiral ermine]

!ticket

[glass olive]

Hey, @spiral ermine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[teal jewel]

yo

have a brazilian server on discord?

rustoria brazilian server

[long wren]

Yeah we have

[teal jewel]

how i enter

[teal jewel]

.

[long wren]

br long or br main?

[teal jewel]

main

but like, i wanna enter on discord

i knw how i enter in the game

[long wren]

you mean how to connect right?

[rotund yacht]

I tried to load to rustoria us main and im banned but I did nothing

[long wren]

!steamid

[glass olive]

Hey, @rotund yacht

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rotund yacht]

here you go 76561199656033880

[long wren]

#server-info just copy the desired server ip, press ingame F1, put in the ip, and enter. @teal jewel

[long wren]

thank you please make an ban appeal https://rustoria.co/support

[teal jewel]

yeah

but on discord, i know how enter ingame

[rugged zinc]

rage cheating on sea main

[long wren]

!report

[glass olive]

Hey, @rugged zinc

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vagrant rose]

rage cheater team on eu medium someone plz help

[long wren]

!ticket

[glass olive]

Hey, @vagrant rose

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vagrant rose]

i made one but im scared

[long wren]

!steamid @stray glade

[glass olive]

Hey, @stray glade

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

post your steamid please

post steam64id

thank you please make an appeal
https://rustoria.co/support

please submit via appeal

if your banned right?

what are you saying?

what your banned reason?

[proper viper]

cheat

[glass olive]

Hey, @proper viper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

Do you want to prove that your friend is not a cheater?

or do you want to prove that you didn't know he was a cheater?

[wispy horizon]

how much does it take for servers to restart?

[long wren]

daily restart 10-20min

[wispy horizon]

damn

[long wren]

Your friend can make an appeal himself to prove that he is not a cheater.

You can send us any evidence that proves your friend is not a cheater by appealing.

[real briar]

where do i make a Ticket to report?

nvm

[long wren]

You can upload the video to yt or streamable and add the link when you submit your appeal. @stray glade

[long wren]

!ticket

[glass olive]

Hey, @real briar

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wispy horizon]

why is eu main open but i cannot join

[long wren]

It is recommended that those who have been banned for cheating file an appeal themselves. 🙂

[long wren]

still cant join?

[wispy horizon]

no i am joining

[long wren]

have a nice day

[wispy horizon]

thanks,you too

[stark quiver]

Ticket #212786 Please observe this person. He is using automatic aiming and keeps looking for someone to attack . sea main

[long wren]

Your ticket will be reviewed once it reaches the admin

[pallid grove]

!ticket

[glass olive]

Hey, @pallid grove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lusty dock]

3 wipes is nothing lil bro, people getting caught esping after 2k hours

take ur ban like a man

[long wren]

if you dont need help please move #general

[lusty dock]

do you need assistance?

[long wren]

No please move #general last warn

[wet pulsar]

@support ?

i was still not answered

[long wren]

ticket or ban appeal?

[wet pulsar]

ban appeal

[long wren]

or something

[long wren]

when did you submit an appeal?

[wet pulsar]

i was banned about a year ago

and i appealed it then, it got denied, but im 1000% sure they were wrong

cuz ive played everyday since on every other server known to mankind and im not banned from anything

[long wren]

cheating ban and appeals was denied?

[wet pulsar]

i was in germany and i was using VPN to play US svrs because i was EU

i was banned for banned Evasion

which i still dont know what that means, but i appealed it and it got denied for some reason

i played the server for like 2 days and got banned for ban evasion. i dont undenrstand

[long wren]

https://rustoria.co/support please check if you can reappeal

[wet pulsar]

nope doesnt let me

[long wren]

aha

[wet pulsar]

how can i fix ?

[long wren]

An appeal is the only way to have a ban lifted and if the appeal is denied, it is final.

[wet pulsar]

what if the ban was false ?

i dont understand how i played the server for 2 days and get banned for it, yet i have played EVERY other server known to mankind and i have never gotten banned since cuz it was a false ban

[long wren]

The reason your appeal was denied is because the admin has 100% proof. Unfortunately, we do not share the proof.

[sturdy vector]

!ticket

[glass olive]

Hey, @sturdy vector

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lusty dock]

i say the guy is speed hacking and esping at night. passive aggressively saying hes been banned for "other reasons" even though me and my team are a witness of his speed hacking and esping is mega tier cringe

it's okay though, admin responses are anonymous so you'll never be able to tell what sort of admin you'll be getting. dale died for your sins

[alpine ore]

how do i appeal a ban

i got ban for association for a boizo that was hacking that i met randoml;y on dc smh

im to legit to be banned

[lyric basalt]

!appeal

[glass olive]

Hey, @alpine ore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid kestrel]

Ticket #b56985

brand new acc

[narrow dawn]

where can i report someone for racism

[long wren]

ingame voice or typing?

[narrow dawn]

typing i already made ticket and send proof too

[long wren]

👍

[burnt mantle]

Rustoria pls help me check clan taybal

please fix the clan table it doesn't work we want to play as a clan please fix it HELP RUSTORIA

[shell quarry]

need an account on premium server cheacked

[burnt mantle]

https://tenor.com/view/cat-crazy-blue-cat-let-me-in-nuts-knock-gif-823568226823767691

Eu rustoria ×2

[shell quarry]

were can i report a player need them checked on a premium server

[burnt mantle]

Fix ok?

<@&274971100184576010>

[sturdy terrace]

Are you sure you are on a Rustoria server?

[burnt mantle]

Yes

[shell quarry]

yeah rustoria.com-au premium

[sturdy terrace]

Alright, then you can report the player through our website or F7 in game

[shell quarry]

did f7 my hole team has reported him

[burnt mantle]

Ok admin?

[sturdy terrace]

If you want a response to your report you'll have to make a report through our website. But if you don't really care for a response, then please be patient

[sturdy terrace]

What's the problem with it?

[burnt mantle]

HELP OK?

[versed cradle]

76561199536681819

[burnt mantle]

Ok

@sturdy terrace ?

[burnt mantle]

.

Help clan table

[sturdy terrace]

Yes but what is the problem with the clan table?

[burnt mantle]

it does not open and you cannot create a clan

Ok you check? @sturdy terrace

[lament ether]

one girl on steam pretends to be rustoria visual skin designer and asks for help.
after your answer she sends a link. The site is fake (just my suspicion) and asks to register. 99% sure that this is a scammer. Link to profile https://steamcommunity.com/profiles/76561198001545205

[burnt mantle]

@sturdy terrace

Ok

[burnt mantle]

.

[sturdy terrace]

Yes this is a scam. Don't click on the link or log in to it. We unfortunately can't do anything about as the person is on Steam. But you can report them there.

[long wren]

we have clan table !?

[sturdy terrace]

I'll forward your message. I'm not sure if there is actually anything to do.

[burnt mantle]

Ok

@sturdy terrace

[burnt mantle]

.

@sturdy terrace

[sturdy terrace]

?steamidru

[glass olive]

Привет, @burnt mantle

Пожалуйста, отправьте нам свой SteamID64, чтобы мы могли вам помочь. Получить свой SteamID64 вы можете здесь:
https://rustoria.co/getmyid

[sturdy terrace]

@burnt mantle Please send your steamid in here

[barren steeple]

Hey ! ive been waitin for an unban for 7 days now, tried joining like 20 mins ago and it said 16 mins left till unban, so i tried joining again afterwards and it still says that im banned 😦 what can i do here some help tyy

[balmy cypress]

Hey, can sometimes take an extra 15-25 minutes once the timer runs down

DM me your Steam profile if its been longer than that

[jovial rover]

@long wren mine ok?

[long wren]

Ummm

[jovial rover]

can play yet?

[long wren]

Sorry i dont know hahaha

no answer

[jovial rover]

so complicated

[barren steeple]

done

[rose shale]

How long does it usually take for my appeal to be seen by a Rustoria mod?

[quartz mountain]

Admins i need help

[open grail]

Admins take 1-3 days as a general time frame

[open grail]

How can I help

[quartz mountain]

When I log on to the server, he writes to me: Disconnect:cheating

[open grail]

It means you've been banned you'll have to open an appeal if you feel you wernt cheating

[open grail]

!appeal

[glass olive]

Hey, @quartz mountain

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quartz mountain]

K, tysm

[open grail]

No problem

[normal snow]

Can i use a crosshair from a program that isn't rust?

[quartz mountain]

What information should I provide?

[open grail]

Anything you feel is relevant

[swift totem]

is anyone available to pc check me for cheats so i dont get gamebanned when i buy a new account please?

[open grail]

We don't do pc checks you can make an appeal though

[open grail]

!appeal

[glass olive]

Hey, @swift totem

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[swift totem]

i have already thank you

and im perm banned on the account anyway

even thou 0 cheats

[normal snow]

Can i use a crosshair from a program that isn't rust?

[tacit otter]

WORST 100H PLAYER fuul cheat bro please support RUSTORIA eu main

141HOURS GAME uhmm uhmmm

[rose shale]

Also if I made an appeal and it says I can make another one should I or no ?

[open grail]

It doesn't let you appeal a second time

[rose shale]

Really well when I go to the support/appeal and it ask me if there any information I can give or what ever it doesn’t tell me that i can’t make another one it

[near halo]

1273246272211521607

[near halo]

ban his ass, ur welcome <3 <@&274980199668645888>

[sturdy terrace]

How do you keep getting these 😂 Will forward

[near halo]

Might aswell add me to the team 😭

[thorny dune]

https://discord.com/channels/274965952116817920/1237702254983643268

[near halo]

Love brother

[wraith cairn]

I can confirm one of my close friends fell for that exact fake profile a week ago

[near halo]

May god bless him, lets hope that never happends again

I find them daily bascally 😭

[wraith cairn]

Thx to steam support he got full acces back in 12 hours.

I m next it seems

[near halo]

Steam support is goated

[wraith cairn]

Facts

[lyric basalt]

where did you got this ?

[near halo]

I figured it out just needed to refresh the page. Everything is fine now

[floral inlet]

Ticket #ff70ca
if any admin available

[mint warren]

Yo miller

[floral inlet]

hi

[mint warren]

💀

[floral inlet]

Where EM

[mint warren]

Why?

[near halo]

<@&274980199668645888> You guys ain't going to believe me but... uh just ban em :;)
1351294296464167062

[sturdy terrace]

I'll forward it, but it doesn't seem like he is on our server atm.

[near halo]

noticed

😭 mb

[sturdy terrace]

No worries!

[near halo]

Hunting them down fr

[fathom anchor]

1 admin can answer my ticket????????????

1 group full cheating and no admins on?

[long wren]

Tickets are processed in order of arrival.

[tacit marten]

hello, i died to a glitch in eu small, in launchsite

i have a picture aswell

and someone got my loot

perfect

[indigo jolt]

wtf why I can't join to server?????

[west atlas]

WHY I CANT LOGIN RUSTORIA,it’s writing discord BERCH

Admins here ?I want play,what’s happen?

[sturdy terrace]

?steaMID

[glass olive]

Hey, @west atlas

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[glad fern]

why did you remove premium from medium? its filled with russian and chinese low hour cheater accounts now

last wipe I didn't run into a single cheater, this wipe I've ran into like 10

[sturdy terrace]

What disconnection message are you getting?

[indigo jolt]

come to discord and mumu

[sturdy terrace]

"Come to discord - 'Name'" What name is there?

[indigo jolt]

come to discord//gg/rustoria - mumu

[west atlas]

76561198096298102

[indigo jolt]

76561198815709249 it`s mine

[sturdy terrace]

Alright, then please send a dm to @lilac nova with your steamid and that you got told to go to discord.

[sturdy terrace]

Alright, then please send a dm to @thorny dune with your steamid and tell them that you got told to come to discord.

[west atlas]

What the problem with me?told about what ?

[sturdy terrace]

Just send a dm to Berch with your steamid and he can help you out.

[indigo jolt]

mumu don`t answer

[west atlas]

And Berch offline ,very nice Friday

[sturdy terrace]

Just wait for a response please, they should answer whenever they are available

[indigo jolt]

just I want to play

[sturdy terrace]

I get that, but you will have to wait. Please be patient.

[indigo jolt]

and why he banned me?

Im havent cheats

ok

I recconect to server that haven`t queue

[west atlas]

When Berch will come online ?

[brisk lava]

i keep getting disconnected for cheating for sm reason

[sturdy terrace]

Berch should respond whenever they are available. Please be patient.

[sturdy terrace]

?steamid

[glass olive]

Hey, @brisk lava

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[brisk lava]

woodiebandit.gg

76561199094381771

[glad fern]

why did you remove premium from medium? its filled with russian and chinese low hour cheater accounts now
last wipe I didn't run into a single cheater, this wipe I've ran into like 10
I can blindly find these cheaters just by name and profile alone so how come you guys can't?

[west atlas]

How I can be patient ,if I do nothing ,and can’t play ?

[sturdy terrace]

Thank you. Now please submit an appeal over at https://rustoria.co/support if you think the ban was unjustified.

[sturdy terrace]

I know this might be frustrating, but there is really nothing else for you to do other than wait. Please be patient.

[sturdy terrace]

The admins go through every report thoroughly, but they can't just ban people because they have low hrs. If you find anyone suspicious please report them and don't call them out anywhere as that works directly against the admin's efforts.

[glad fern]

why remove premium though?

[sturdy terrace]

I don't know. That's up to management and not something I know anything about. If anything changes it will most likely be announced in #announcements

[west atlas]

What can be happened with?to mutch reports ?

With me

What the reason can be?

[sturdy terrace]

I don't know as I'm not an admin. Only Berch knows, and that is why you will have to wait for his response.

[brisk lava]

how long does it take for my appeal

[sturdy terrace]

The usual response time is 1 - 3 business days. This is partially because it is only your banning admin that can respond, but also because the admins prioritize reports and other admin activities over appeals. Please be patient

[glad fern]

ok thank you for the respond at least, more then most servers

[lusty dock]

hot take, but if an accounts only game is rust, is level 0, and has only played one singular server (rustoria) for 1 hour, admins should of been watching them from the moment they logged in

3 times now, same exact scenario, takes a few hours for them to be banned

reminds me of that time i came in here and an admin (probably shenzy) argued with me about how players are ALWAYS on low level low hour accounts and it doesn't mean anything, and the guy i was referring to got banned by the anticheat mid convo. clown world

[sturdy terrace]

I get that this would be nice, but admin work is not a paid position. They do this out of their own free time, and they simply don't have time to be ready 24/7 to watch a player that just joined one of Rustoria's 26 servers.

[lusty dock]

which is why the solution is not allowing these accounts to play without getting hours elsewhere

and yes, they could just get botted hour accounts, but its more of an inconvenience to them

[worn echo]

hello can an admin help me?

[peak root]

Then pay your admins, rustoria get alot of money from VIPS.

Greedy people

[thin plover]

You do realise we are an official vanilla server, we have to follow Facepunch guidelines and that would mean stopping genuine new players from joining our servers

[fiery lotus]

why

<@&274971100184576010>

Why hasn't the ban been lifted

It's been 7 days

[sturdy terrace]

?steamid

[glass olive]

Hey, @fiery lotus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fiery lotus]

76561199033357277

[thorny dune]

Avoid spam connecting for at least 10 minutes if your ban has just expired as this can cause issues with the ban being removed, you should be fine after this

[fiery lotus]

My friend has reached the time and hasn't been banned

@glass olive

He doesn't have a ladder, he doesn't need discord, can I send him out 17 bits

<@&274971100184576010>

[thorny dune]

Please make a ticket and we will investigate https://rustoria.co/support

[heady yarrow]

hello i got falsebanned for cheating where do i go to appeal this ban

[thorny dune]

https://rustoria.co/support/appeals

[fiery lotus]

I don't see what you mean

Do you need to wait a little longer?

[thorny dune]

Don't keep trying to connect, wait at least 10 minutes and try again

[fiery lotus]

Okay, I'll wait 10 minutes to try it

[heady yarrow]

appealed it thanks

[lusty dock]

Aw man, it's almost like Face punch is making a point of preventing new players from joining certain servers by introducing limits of inventory value

While also creating softcore and updating it purely to attract new players

But that isn't even what I said

There is no such thing as a new player that literally only has steam for 1 hour of rust

To imply that it's common for that to occur is disingenuous at best

Face punch guidelines are nil to me anyway if they let you guys literally ADVERTISE rust gambling sites in game at outpost.

[magic mulch]

hello any admin can reply to my ticket in website?

Ticket #eff9e9

[sturdy terrace]

Is this a report or an appeal?

[magic mulch]

a report

no i mean its a issue about the server i cant connect

[sturdy terrace]

What disconnection message are you getting?

[magic mulch]

too many connections from this IP

im using gear up to play but its fine until i restart my game and i had this issue

[narrow lintel]

Is there any way to speed up the review of the appeal 1-3 days is too long, my friend has already started vaping and is waiting for me, and you have some kind of error that gave me a ban for some supposedly my game 8 months ago on the EU Mondays server Appeal #4b58bd

[sturdy terrace]

Alright, then I'd suggest making a ticket in #network-support-old

[magic mulch]

done

[sturdy terrace]

Then an admin should respond as soon as possible.

[magic mulch]

okay thanks

[vapid pulsar]

10x eu down?

[azure spear]

10x eu rip?

time out

[vapid pulsar]

still down ??

[lunar roost]

With ban evasion you will also be unbanned at some point?

[vapid pulsar]

eh?

[rose shale]

Yoo Rustoria mods if it lets me join in a Rustoria server does that mean I’m not banned anymore cause I looked it up on google how to find out if I’m still banned and it says to try and connect to a Rustoria server to find out and if it lets you in than that mean your banned but idk . Plz help

@everone

[sturdy terrace]

If you are able to join the server without getting disconnected you shouldn't be banned.

[rose shale]

Okay thanks just didn’t want to get ban evaded or something anyway thanks

[quiet lichen]

what to do if when entering any official server rustoria gives an error hacking

[bold glacier]

Large oil has been down for almost an hour on toria medium us whats going on ?

[storm elm]

!appeal

[glass olive]

Hey, @quiet lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bold glacier]

.

[quiet lichen]

пр

[proper mirage]

I can't create a clan on your website, I can't understand what it is, I have a problem, can you solve this question

[hardy locust]

who can help I go to the site and it says
cheating

[worldly depot]

admin, blatant cheater raiding right now

[loud dawn]

!report

[glass olive]

Hey, @worldly depot

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[karmic oak]

<@&874995535881326632>

[karmic oak]

please fix your bot

we cannot contact you on your website cause your shit isnt working

[thin plover]

just upload your clip to YT and then paste the link in the ticket

[gusty remnant]

Pleasee, fix the dns bug on br long, conecction attemp failed, all time

DNS domain not found

[quiet lichen]

admins what to do if when entering any official server rustoria gives an error hacking

[versed cradle]

Why did I get banned from the server?

[sturdy terrace]

?steamid

[glass olive]

Hey, @quiet lichen

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sturdy terrace]

?steamid

[glass olive]

Hey, @versed cradle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[versed cradle]

76561199536681819

[versed cradle]

?

[sturdy terrace]

What disconnection message are you getting?

[versed cradle]

I don't know English, I'm writing through a translator

[versed cradle]

No

[sturdy terrace]

Are you Russian?

[versed cradle]

I'm from Ukraine

[sturdy terrace]

Alright, please head to https://rustoria.co/support and submit an appeal

[wispy prawn]

!wipe

[glass olive]

Hey, @wispy prawn

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[wispy prawn]

!force

[glass olive]

Hey, @wispy prawn

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1743703200:F> (your local time) is the time of the next force wipe and it will happen <t:1743703200:R>.

[stone scaffold]

ADmin HElp raid cheater EU MEDIUM ! ! ! CHECK !

team cheater !

[normal orbit]

!report

[glass olive]

Hey, @stone scaffold

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stone scaffold]

!report

[glass olive]

Hey, @stone scaffold

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[normal orbit]

fastest way to get a cheater investigated is by making a ticket through the steps above.

[stone scaffold]

full video cheaters team

[lilac swallow]

is there any admin online

[normal orbit]

Great, upload it with the ticket

[dense python]

help rn

[thin plover]

!ticket

[dense python]

admins

[glass olive]

Hey, @twin onyx

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @dense python

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rain raven]

!ticket

[glass olive]

Hey, @rain raven

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rain raven]

can any admins pls check out some cheater group on eu small q5

me and my team made multiple reports on them

[sacred jewel]

can we get admin on toria med please

so many cheatrs on ur servers is wild

[proper plaza]

!ticket

[glass olive]

Hey, @proper plaza

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lusty dock]

need an admin to speak with regarding issue, in support chat

[proper plaza]

need admin to talk about a cheater in us main

[lusty dock]

can someone confirm if the waiting for support channel actually works

50 fucking staff and cant get a single person to look at the waiting for support channel'

i dont even know why i bother going in there

[fathom notch]

need a admin to speak

[toxic shard]

What kind of issue ?

[toxic shard]

same question

[toxic shard]

about ?

[proper plaza]

im here

in support about a cheater

[fathom notch]

I supposedly have ban evasion in br long, when I don't use cheat or anything like that

[proper plaza]

Cheater on US MAIN

[glass olive]

Hey, @proper plaza

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[toxic shard]

We do not take reports in vocal, we need logs of the situation/... therefore a ticket on the website if you wish to speak directly to an admin

[toxic shard]

?steamid

[glass olive]

Hey, @fathom notch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fathom notch]

https://steamcommunity.com/id/RGP-Obi/

[proper plaza]

Hmm what kind of report? how do I submitt

[toxic shard]

#support message

[lusty dock]

it's an explanation to add to a ticket that is too convuluted to explain in a ticket

im wanting to speak to someone so its properly understood

[toxic shard]

making it in a ticket force you to make it clear 🙂 often vocals becomes messy and we have to ask 50 times the same question

fill the ticket you alreaduy created with as much info as possible

[lusty dock]

how about you DM me and i can confirm that you understand what im trying to say

instead of saying it in voice

[toxic shard]

but then I would have to translate what you tell me in a ticket anyway ?

[lusty dock]

the thing in a ticket is that if i explain it and you need to ask me a question its a 4 hour delay

if i tell you now then you can just post it somewhere for when you get to it in queue

[toxic shard]

You ticket is quite clear, but my main concern is that you are affiliating a lot of people to a same group while, being close to outpost there are dozens of bases by hundred of players

since you are implying association, those kind of tickets require more time

[lusty dock]

that was my point

in one situation of a cheater magically appearing to help out this soslo

but two?

[toxic shard]

None of the players you reported appeared magically today

somes might look like from your perspective, but that's because they have private profiles (which we can access)

[lusty dock]

no, they didnt literally magically appear out of thin air

they conveniently appear when my good friend "solo asian man" is having a tough time

one of these convenient appearances led to a ban

so, hes friendly with 1 cheater confirmed so far

the odds of him being friendly with 2? who knows

[toxic shard]

what make you think those cases/players are related ?

[lusty dock]

asian man loses a bunch of stuff, magic man appears that wipes all of us out with the quickest of ease

twice now, do you believe in miracles

[toxic shard]

couldn't it be simply because the other player is living half a square away ?

there are literally 5 bases/square around outpost

[lusty dock]

i witnessed the guy let him walk into his air lock

just like i witnessed the first guy murder us while the asian man looted our bodies after we raided his shack

fishy? maybe

[toxic shard]

that the kind of info you might want to include in the ticket

[lusty dock]

thats why i wanted to discuss this with someone

but apparently the waiting for support channel is for show

[fathom notch]

@toxic shard u speak spanish?

[lusty dock]

and you'd rather ask me questions in a public chat where the guy can prob see it

[toxic shard]

the channel is not for appeal/reports

[lusty dock]

no it's for support, and my questions revolve around putting information into a ticket in a clear and concise manner where you dont have to ask me questions

and apparently it didnt work otherwise we wouldn't be sitting here talking

[toxic shard]

it doesn't work the way you imply it's working, it's working the way we defined it

reports/appeal => website, other kind of support possibly in the voice channel

[lusty dock]

the rare voice channel support

ive probably gotten pulled there two times in my 5 years of playing this server

i dont know why its there im ngl

look man, if you can rationalize why someone would 1v5 with a LR and rocket launcher, then we're golden. except it wasn't a 1v5, he had a lil buddy backing him up for... some reason.. even though this guy is completely solo 99% of the time unless something bad happens

and those lil buddies always have something.... interesting about the way they play

[toxic shard]

to be clear all my statements above were more to open your eyes on the info we need, I didn't look on your case especially

[lusty dock]

ur good

its sometimes easier to verbalize what im trying to say

too much information going on in my head

anyway, we'll see what comes of it

[toxic shard]

but then it's quite message in vocal, often worse than in writting, writting force you to think

and we need logs, for future investivations if needed

[fathom notch]

marc cuando puedas leer mi ticket te lo agradezco

[toxic shard]

El administrador a cargo de tu ban te responderá lo antes posible, yo no puedo, no es mi ban

[fathom notch]

bueno gracias, igual es super raro, es la primera vez que me cae un ban evasion

[toxic shard]

si tienes cuentas antigua. inclue les dentro del ticket

[fathom notch]

no, solamente esta y la tengo hace años, es mas el juego lo tengo desde que salio, pero no tengo tantas horas de juego, sera por eso el ban evasion? o confusion? es la primera vez que sucede y juegue ayer en el sv y hoy entre xq unos amigos estan jugando y me salto eso

[drifting rock]

I found a cheater and I have a video that shows that the player uses at least WH. Where should I send a ticket?

[long wren]

!ticket

[glass olive]

Hey, @drifting rock

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solemn moat]

!ticket

[glass olive]

Hey, @solemn moat

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solid cove]

VPN

[long wren]

!steamid

[glass olive]

Hey, @solid cove

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

please post your steamid

[solid cove]

76561199380999804

@long wren76561199380999804

@glass olive76561199380999804

thanks bro

[long wren]

thank you please make an appeal https://rustoria.co/support

[solid cove]

My internet speed is too laggy. I tried many times and couldn't open the webpage

@long wrenCan you help me? I just used VPN, and my base on the server is already corroded. I am very anxious and waited for an hour

[long wren]

please wait until loading is complete.

[solid cove]

@long wrenI have added the ticket, please take a look. My base is very dangerous, Rustoria is my everything, I want to play games, and my house is about to collapse!!!!

[final gyro]

<@&274971100184576010> on?

[fleet arch]

I have been banned, how can I unlock it

[dire sedge]

<@&274971100184576010> Cheaters are playing on the medium server, the administration ignores for 24 hours what to do

[thorny dune]

Make a ticket https://rustoria.co/support and we will take a look as soon as possible

[solid cove]

@thorny duneI have been waiting for 2 hours, please take a look at my ticket

[thorny dune]

Appeals take 1-3 business days, although often quicker, you’ll get a reply as soon as the banning admin is able to check

[solid cove]

I was just taken care of by VPN, but my base is about to corrode. Can you help me unlock it? I'm really worried, my house has started to corrode.

[solid cove]

76561199380999804

[long wren]

It may not be a VPN issue

[vivid canopy]

Good day admin Ticket #2516ae please check thank you so much

[bronze canopy]

I need VPN approval any support?

[wraith palm]

hello <@&274971100184576010> ??

[long wren]

we dont have whitelist

but we allow vpns

[long wren]

what issue are you having?

[earnest granite]

hi

who got banned for cheating in @sharp girder for cheating? <@&274971100184576010> we need to find out

[solid cove]

@long wrenI have been waiting for 3 hours. When will my VPN ban be lifted

[bold owl]

<@&274971100184576010> Hey I would like to know whos cheating at US medium? We are a big group and we would like to find out whos cheating

[spiral jolt]

Ticket #4dd08c

i have video but i can`t send in messages

i can send in dm any one admin

or open one more ticket on this guy

[long wren]

!ticket

[glass olive]

Hey, @spiral jolt

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

we dont take reports in discord 🙂

oh i see it

[spiral jolt]

i can`t

open one more

[long wren]

please upload the video to youtube or streamable and add clip link when making a ticket

[spiral jolt]

ok

Ticket #4dd08c

[long wren]

Tickets will be processed in order, so please wait a moment.

[spiral jolt]

thx

[bold owl]

@long wren Hello could u please tell me the cheater’s id in US Medium? I believe his name might start with WIN

[long wren]

we Cant tell

[earnest granite]

nvm we found out

just invited him today and hes the one smh

[patent flame]

WHERE DO I NEED TO WRITE TO SEND A VIDEO WHERE THERE IS A CHEATER AND HE WAS BANNED

[lyric basalt]

Upload it to YouTube and make a ticket

[glass olive]

Hey, @patent flame

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stone radish]

<@&274971100184576010> please help me, I get bans over and over again after logging into the server

writes what kind of cheats

[glass olive]

Hey, @stone radish

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

!ticket

[glass olive]

Hey, @unkempt prairie

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[clear pecan]

Hello, I have a problem with logging into the server. When I try to enter the server, I am thrown into a menu with the inscription 'cheating', but I have never used cheats, help me what to do?

[long wren]

!steamid

[glass olive]

Hey, @clear pecan

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[clear pecan]

I did

[calm igloo]

i need a admin to speak to if possible

[lyric basalt]

About ?

[long wren]

cheater !?

[glass olive]

Hey, @long wren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[calm igloo]

my steam acc was hacked and i got it back but i submitted a appeal to be unbanned and have yet to hear back

[long wren]

appeals take 1-3 bussines days

[calm igloo]

ok

[versed haven]

i boosted server

what now

[lyric basalt]

appeal ID ?

[clear pecan]

Is there anything I can do about this? I went to the server half a year ago and it was the same, but I never used cheats.

[sturdy terrace]

?steamid Please send your steamid in here

[glass olive]

Hey, @clear pecan

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[clear pecan]

I sent it

Well now I've probably sent it for sure

[strong kestrel]

so many staff but you cant respond to a ticket in 20 mins .. and you wonder why pop is low ?

@echo venture

[raven mist]

Theres also so many players making tickets 🙂 So yes, 20 minutes seems reasonable

also its weekend and easter

[fresh marsh]

hey shenzyy

@raven mist

how do i appeal a playing with cheater ban

i didint know

[raven mist]

!appeal

[glass olive]

Hey, @fresh marsh

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fresh marsh]

okay i submitted

[strong kestrel]

so you only work mon- fri 9-5 ? seems like a lame resonse but not unexpected from staff who dont care

and instead of dealing with the ticket you are on here mouthing off

[raven mist]

I'm not sure if you're aware - but this is voluntarily.

[strong kestrel]

obviously, you get what you pay for , huh ?

[raven mist]

Honestly have 0 interests in discussing this with you with such an attitude. Your ticket will be replied to asap 🙂

[strong kestrel]

youy seem to have zero interest in many things, average rustoria admin response.

[raven mist]

You're free to play wherever you want

[strong kestrel]

and you wonder why pop is low ? gg

[raven mist]

And you talking to people like that is normal?

[strong kestrel]

yes, it is normal

[raven mist]

Exactly my point ^

[strong kestrel]

zero interest is a requirement to be rustoria admin

as i said , you could have dealt with the ticket instead of replying here but you have zero interest in tickets - zero priority over mouthing off

[shrewd pollen]

ID:76561198997610943S pamming maliciously@sharp rapids

[ocean thistle]

Please make a ticket next time, however after having a quick look I do not see anything that violates our server rules.

@strong kestrel Can you send me a DM regarding your ticket?

I see your response to the ticket

Please disregard

[shrewd pollen]

@ocean thistleI have already bought the ticket

[fresh marsh]

is there anyway my ban appeal can be fastracked?

i want to finish this wipe while i still have vip

[sturdy terrace]

No unfortunately not. This is because it's only your banning admin that can review your appeal and the admins prioritize reports and other admin activities over appeals. Please be patient.

[fresh marsh]

okay nws

[fiery crest]

need support

[ocean thistle]

What's up?

[fiery crest]

Hello, I got banned because I was on a team with a cheater. I'd like to know who it was. Thanks.

[ocean thistle]

Have you submitted an appeal?

[fiery crest]

where do I do that?

[ocean thistle]

!appeal

[glass olive]

Hey, @fiery crest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

I saw the appeal come through, you should be able to check the response

[fiery crest]

Sorry, where can I find that?

[ocean thistle]

Same website you appealed

[fiery crest]

Thanks for the quick reply. Happy Easter.

[ocean thistle]

Cheers

[brisk lava]

how long does an appeal usually take?

[ocean thistle]

1-3 business days usually

[brisk lava]

so either today or tmr?

[ocean thistle]

Possibly but it is a weekend and weekends are not business days

[brisk lava]

oh yeah sorry!

[ocean thistle]

No worries! You should get a response soon regardless

[brisk lava]

okay thanks ,have a good easter❗️

[nimble falcon]

hello, i was playing normal today and the light in my house went out and when i logged again i'm getting kicked for cheating. submited a ticket

[sturdy terrace]

?steamid

[glass olive]

Hey, @nimble falcon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[nimble falcon]

76561198069724399

[sturdy terrace]

And you submitted an appeal right?

[nimble falcon]

right

but it doesnt show in the site the ban today

[sturdy terrace]

What do you mean?

[nimble falcon]

a ban from 7 months ago appears

that's why I'm finding it strange

[ocean thistle]

Fixed

You're good to connect in 15 minutes

[nimble falcon]

thanks for the support

[ocean thistle]

[fathom notch]

I already submitted my appeal, but no admin has responded. I'm supposedly banned. How do they ban me now if I haven't logged in since yesterday?

[ocean thistle]

What's your appeal id

[fathom notch]

Appeal #d65857

[ocean thistle]

Taking a look

I see it's been assigned to your admin to review. You'll need to wait for a response. Thanks for your patience in advance.

[fathom notch]

thank you

I hope this error is fixed, because it really leaves a lot to be desired.

[sturdy terrace]

?steamid

[glass olive]

Hey, @hybrid lily

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hybrid lily]

How can I solve this problem?

[sturdy terrace]

Please get your steamid via the link above and send it to @toxic shard via DM and tell him you got told to come to discord.

[hybrid lily]

i get my SteamID64 what do now???

[sturdy terrace]

As I said earlier, send it to Marc and tell him you got told to come to discord.

[hybrid lily]

i am send?]

[sturdy terrace]

Did you send him a message with your steamid?

[hybrid lily]

I sent him my Steam ID privately on Discord

[sturdy terrace]

Okay perfect. Now you'll just have to be patient for a response from Marc.

[hybrid lily]

ok thanks

[viral shell]

Where to report racist kids?

[sturdy terrace]

Is it via text or voice they are being racist?

[viral shell]

Voice

i have VOD

[dry perch]

server

[viral shell]

Names are Proof and 76561198963099341, only Proof saying the things

https://www.battlemetrics.com/servers/rust/12370148

[EU] Rustoria.co - 2x Vanilla

[sturdy terrace]

Alright, I'd suggest heading to our website and reporting them there. https://rustoria.co/support
But I'm not sure if we can help you, since as far as I'm aware we don't moderate voicechat. You can report them though and an admin will check it out.

[viral shell]

I mean the kid is spamming hard N word in voice over and over, is that allowed?

[elder lion]

How long does it take to review an appeal? I got banned for association with a cheater just because my neighbors added me, a solo player, to their team. How was I supposed to know they were cheaters? My only connection was being in the same green — I didn’t play with them, I didn’t have access to their base, I didn’t even have a sleeping bag near them… This is just ridiculous!

[sturdy terrace]

The usual response time is 1 - 3 business days. Please be patient

[elder lion]

Lol, in 3 days the weekend will be over and my base will be gone. Real cheaters play on your server for weeks before they get a game ban, and your admins keep telling me they're clean. I joined a green with some deepshits just to avoid being harassed by them as a solo player — and instead, I got harassed by the admins. What an irony.

[versed tinsel]

any admind available in waiting for support atm

[sturdy terrace]

I understand why you're frustrated, but we have the rule: Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted. - https://rustoria.co/rules/vanilla

[sturdy terrace]

Not an admin, but what's the problem?

[versed tinsel]

reporting a cheater whos been playing since wipe day, and one of them got banned yesterday and isnt banned

[glass olive]

Hey, @versed tinsel

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[versed tinsel]

ive made a ticket already

[sturdy terrace]

Alright, then an admin should get to your report as soon as they can. Please be patient

[versed tinsel]

oky

[coral surge]

report cheater

[glass olive]

Hey, @coral surge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solemn moat]

someone see my ticket

Appeal #b44e66

[elder lion]

None of the things you mentioned apply to me. I wasn't playing with cheaters — I was playing solo. I didn’t benefit in any way from being added to the green zone, except that they didn’t kill me. All the resources I have were farmed or obtained by me from other players. This can easily be verified, even through your own stats website.

[lone wind]

auto headshot

how to report?

[sturdy terrace]

That is still, if very small, you benefitting from them. But it isn't up to me, it is up to your banning admin that will respond to your appeal. There is really nothing else for you to do other than wait. Please be patient.

[sturdy terrace]

Please report them using F7, or on our support website: https://rustoria.co/support

[lone wind]

@sturdy terrace i already sent the ticket how to check updates?

[north raft]

WTF , GO BAN EPT

10 h +w cheater

[lone wind]

Ticket #ca5e2a following up with this one thanks @sturdy terrace

[long wren]

!report

[glass olive]

Hey, @north raft

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sturdy terrace]

You can always go back to your ticket on the website. An admin should get to it as soon as they can. Please be patient

[light thistle]

Team 33 is cheating. They are going crazy in the EU MEDIUM.

Is there anyone in charge?

He can precisely locate people there even without night vision equipment.

Is there no one to take care of it? Team 33 is notorious for cheating.

[slate lava]

how can i buy VIP

[wet siren]

@sturdy terrace pls can you check that Ticket #10c679 full team cheating i send 3 tickets

[sturdy terrace]

Please make a report via F7 in game, or through our website: https://rustoria.co/support. Calling them out here only makes the admin's work harder.

[sturdy terrace]

Hey, I unfortunately can't check the tickets as I'm just a chat mod. An admin should respond as soon as they can. Please be patient.

[wet siren]

oh ok 🙂

[oak bluff]

how do u know when next vendor is?

[sturdy terrace]

I don't think there is a way to know. I'd search up on google how long there is between each one and then go from there

[oak bluff]

oki

[fringe mason]

we have a suspected cheater on au premium whos admitted in chat that he is cheating

[balmy cypress]

Hey, please make a ticket and we will be happy to review.

https://rustoria.co/support/

[elder lion]

Last time I reported this china clan member, rustoria admins told me he is clean. After a week he got a game ban. I'm sorry that u have to deal with that dudes, they are so annoying...
At least admin banned me for "association" with some random ppl who lived 2 grids away from me and added me to green 😄 And another 2 ESP cheaters who live next to me are "clean" according to rustoria admin.

[long wren]

It was bad timing. When the admin reviewed him, he didn't see any suspicious behavior.

and if you keep calling him a cheater, it will hinder the review process.

[thorny dune]

You were not told he was clean, you were told he was offline meaning we were unable to complete an investigation

[elder lion]

I never call out cheaters in chat — it makes no sense. But after my second report on him, he kept raiding for 3 hours straight and was definitely using ESP. They raided 2 neighbor's bases and then used over 60 rockets on two of my bases, going door to door directly in the direction I moved after I lost control of the shooting floor.
That's why t's crazy to me to hear, that "cheater was offline meaning we were unable to complete an investigation"

[sturdy terrace]

Please submit a report through F7 or our website: https://rustoria.co/support instead of calling out any cheaters here, as this works directly against the admin's efforts.

[muted cedar]

WHAT DO I DO ABOUT PEOPLE HARASSING ME IN GAME

LIKE TAKINF MY PICTURE AND MAKING A FAKE PROFILE

[charred panther]

I put in appeal and it doesnt pop up

[fresh marsh]

grow up

its a video game

[dusky thicket]

<@&874995535881326632> help me in voice chat please

<@&274971100184576010>

i got banned for cheats but i playing without cheats

[long wren]

!steamid

[glass olive]

Hey, @dusky thicket

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dusky thicket]

76561198889738201

@long wren

[buoyant ibex]

<@&874995535881326632> I was banned for cheating, but I didn't play with cheats.

[muted cedar]

well thats nice to know u have multiple accounts i dont apperciate the way i was talked to so im taking action

[fresh marsh]

how do u have multiple accounts lol, i saw u bitching and moaning in the discord and chose to pick more fun at you

ur in EU i play US how on earth did i play on ur server LMAO

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @dusky thicket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

!steamid

[glass olive]

Hey, @buoyant ibex

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[muted cedar]

nope i play eu and us servers

[fresh marsh]

okay? well i was "cyber-bullying" you in game

[muted cedar]

if you say so

[buoyant ibex]

76561199638658750

[long wren]

!appeal thank you please make a n appeal

[glass olive]

Hey, @buoyant ibex

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

if dont need help please move #general @muted cedar @fresh marsh

[autumn wraith]

hello i make report for cheater, but admins didnt check

[tender mirage]

https://cdn.discordapp.com/attachments/1363205009566597363/1363220659861323806/image.png?ex=68053dac&is=6803ec2c&hm=1ac9435713ad4515e7d3ba162376601e89bc9d2b71d19dcf139f12cfd023b033&

im banned in rustoria but i have new account but still cant join

[ocean thistle]

!steamid what are all your accounts?

[glass olive]

Hey, @tender mirage

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

bye !

[autumn wraith]

@ocean thistle when moders/admins check my tickets

[ocean thistle]

We will get to them ASAP in the order they are created. :)

[tender mirage]

76561199780299573

i have account with 50 hours and im banned

@ocean thistle can you help my pleas

[ocean thistle]

What is your other one?

[tender mirage]

wait

76561199221854627

here

[ocean thistle]

Any more?

[tender mirage]

i have vac on this account but i was not banned on rustoria before vac

no

with rust no

so you can help me in any way?

[ocean thistle]

You should be good to connect in 15minutes

[tender mirage]

ok i will wait

but can i know why i coudnt join server before?

[ocean thistle]

Your game banned alt

[tender mirage]

what that mean

i did something wrong?

[ocean thistle]

Please give our Rules regarding "No Rust EAC/Gamebanned alt" https://rustoria.co/rules/vanilla

That was why you could not connect.

[tranquil narwhal]

@ocean thistle fucking take a look at my appeal

waited 3 fucking day s

[ocean thistle]

?

That's rude

[tranquil narwhal]

so what

[ocean thistle]

What's your appeal id?

[tranquil narwhal]

yall are rude

#8169dc

[ocean thistle]

I can assure you that being rude will not expedite your support

[tranquil narwhal]

they said no, but i did nothing wrong

so your here to fix it now

[ocean thistle]

I can see it got denied

[tender mirage]

@ocean thistle can i try join now?

[ocean thistle]

15 minutes

[tender mirage]

exactly 15 minutes

[ocean thistle]

I can't change your appeal decision. What else can I help you with? @tranquil narwhal

[tranquil narwhal]

i got a base given to me and a ban to

[tender mirage]

literaly 15

[tranquil narwhal]

thanks yall are fucking useless

[ocean thistle]

I hope your day is as pleasant as you are sir

Enjoy your weekend

[tranquil narwhal]

how did they even give you a role as administrator

[ocean thistle]

#rules This is your warning @tranquil narwhal

[tranquil narwhal]

omg hahaha your funny

been playing rustoria for 2 years now and this is what i get in return

[ocean thistle]

If so, you should be aware of our policy regarding playing with cheaters. You may give it another look here https://rustoria.co/rules/vanilla

[tranquil narwhal]

hahaah smart ass i never played with a fucking cheater

whats so hard to understand ??

[real cape]

Where can i report cheats on the server using esp i have proof in a screenshot as well as there names please
admin lmk

[long wren]

!TICKET

[glass olive]

Hey, @real cape

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[muted cedar]

i asked a qustion and go no answer

[real cape]

!ticket

[glass olive]

Hey, @real cape

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

please upload the video to youtube or streamable and add clip link when making a ticket

[muted cedar]

ok well i have to go back on my stream to get it

[ocean thistle]

Unfortunately, I cannot change your appeal decision. You had a chance to appeal to have your admin to review. Good news, your ban is temporary. It'll be okay. It sucks. I'm sorry it happened.

[real cape]

dude that’s so much shit to do for a report i dont have time to sit there all day can i just show u guys there names and a screenshot

not tryna sit there all day writing up a report like a slave

[long wren]

we dont take reports in discord

sorry

we take only ingame f7 or website ticket

[tranquil narwhal]

can yall just ban me from rustoria servers so i never have to play this shit

here is my steam id 76561199546665365

@ocean thistle

do me a favour

[long wren]

I think the conversation is over please move #general

[tranquil narwhal]

if i say no

attorney wanan be

[long wren]

Sorry, you don't need to be here anymore. please move #general It may be muted

[tranquil narwhal]

hahahaahah

[fallow spire]

how do i see and cancel my vips?

[minor temple]

!cancel

[glass olive]

Hey, @fallow spire

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[olive sun]

Why is my game stuttering whne i try to run straight ?

ONLY in toria ig

small stutters

but still annoying whnever i run

[ocean thistle]

Is it a specific area on the map?

[olive sun]

NOTY SURE

caps sorry

[ocean thistle]

Can you try a few areas, maybe related to entities and/or on top of background processes

[olive sun]

alrighty

think i fixed it 🙂

[ocean thistle]

Awesome, mind if I ask how you fixed it?

[olive sun]

turned vsync off lol

[ocean thistle]

[olive sun]

and changed ym ingame res to the same as my monitor res

[ocean thistle]

Thank you for your response. Happy gaming weekend! I hope a stutter free gaming session

[marsh reef]

I was banned for cheating but I am not you can check my PC I even pay VIP in Rustoria US Mondays

Please help me ASAP

[olive sun]

https://rustoria.co/support

[fading root]

!Ticket

[glass olive]

Hey, @fading root

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[muted cedar]

ticket is in

so do i just wait for a response or do i need to keep checking the website

[sturdy terrace]

Is it a report or an appeal?

[muted cedar]

a report of a couple players in a clip

[sturdy terrace]

Alright, then an admin should get to your report as soon as they can. I appreciate your patience

[muted cedar]

no problem i hope these players are delt with

[hazy magnet]

we have a cheater our server hes cheating all wipe and nothing happend please help

[sturdy terrace]

Hey! Please report him via F7 in game or through our website: https://rustoria.co/support. Please refrain from calling them out here or anywhere else public.

[keen pivot]

Super obious cheater please check him out ASAP 🙂

[sturdy terrace]

Please don't call out any supposed cheaters in here, as this works directly against the admin's efforts. Please report them via F7 in game or through our website: https://rustoria.co/support

[eager parrot]

will i get my money back if i forgot to cancel my vip and i dont want to use it

[normal orbit]

You'll need to create a ticket in payment support, but afaik if you logged in the server with the VIP you can't get refund https://discord.com/channels/274965952116817920/883058174570135572

[eager parrot]

no i didnt

[normal orbit]

Ok, create a ticket in https://discord.com/channels/274965952116817920/883058174570135572 with as much info as possible and a admin who deals with payments will respond.

[eager parrot]

ok ty

[sturdy terrace]

You can read our terms here as well for more clarity https://rustoria.co/terms

[fading root]

CAN SOMEONE FUCKING RESPOND TO MY TICKET 😭

[sturdy terrace]

Is it an appeal or report?

[wet glen]

any mods able to answer a quick question?

[sturdy terrace]

Wsup?

[fading root]

nvm yall already did and sent the same bullshit response

[wet glen]

is base selling allowed or bannable

[sturdy terrace]

Real world trading is not allowed.

[wet glen]

so you cant sell your base for irl

[sturdy terrace]

No.

[wet glen]

so if i report someone they'll get banned?

[sturdy terrace]

I'm not sure if they will get banned, but if you have sufficient evidence they will most likely at least get muted.

[fading root]

IS SCRIPTS ALLOWED IN RUSTORIA?

[rocky jacinth]

@sturdy terrace this is actually insane yall protecting a fuckin hard cheter lmao

https://streamable.com/d4tez9

[sturdy terrace]

No scripting is not allowed.

[rocky jacinth]

hows that for evidence so instead of saying hes legit admin needs to go back watch that shit and open thier eyes because how is are you gonna tell us this is legit

[fading root]

then why the fuck is this guy still roaming around the map

[sturdy terrace]

I mean I agree this might be a little suspicious but this would unfortunately most likely not be enough to warrant a ban.

[wet glen]

probs undetectable logi scripts

[rocky jacinth]

your basically promoting scripting telling me this guy is legit

[wet glen]

meh, if i cant get a ban out of it im not bothered to report to be honest. i feel like it should be a bannable offence

[rocky jacinth]

like 5 times now have u admins told me someone thats hard cheating 10x times the fucking speed of light is legit and ive been banned 5 times this shit is diabolical

[sturdy terrace]

This isn't up to me since I'm just a chat mod. This is up to the admins. I understand why you might be frustrated but I don't feel like you are in need of support right now. Please head to #general.

[fading root]

WE ARE IN NEED OF FUCKING SUPPORT U DUMBASS GET A ADMIN ON RUSTORIA US MEDIUM

[near halo]

He litterally saw you for at least a second before he turned on you.