support

[digital junco]

will do!

[long wren]

I think your account is already unbanned, so there is nothing the admin can do.

[digital junco]

I wasn't banned, it's some rust error with the weapon racks it said

[long wren]

ah

[long wren]

Is this the same issue on other servers?

or only rustoria

[digital junco]

haven't tried, i'll do it now. The error message is "Disconnected: Exception (cs:117304): NullReferenceException: Object reference not set to an instance of an object. LookAtWeaponRack.cd9fba (here comes a long string of numbers and letters)"

[long wren]

ah

[digital junco]

i tried a random trio server and can play there. seems to be on rustoria. I had a similar or the same problem a few months ago, the admin told me to delete the maps folder and did something in the background, afterwards i could log into your servers again

[mild rover]

US Mondays Ticket #a7fbcc
Ticket #1bb2f3

[quasi moth]

How long is the application being considered for unban? @long wren

[long wren]

appeals take 1-3 bussines days

[quasi moth]

pizdec

[long wren]

lol

[quasi moth]

i was banned only mondays EU server

xD

[mild rover]

2 easy bans if you check my tickets above\

[slate crystal]

help pls loriemapie dont answer me

[digital junco]

is there something you can do?

[long wren]

He will probably finish his work and reply to you.

[quasi moth]

хуя бобер ты

[long wren]

im not an admin

[digital junco]

oh ok

[slate crystal]

да

[digital junco]

Hey marzy, is there something you can do? I can play on other servers, only getting the error on rustoria

[long wren]

This is support channel

please move #general

[random spear]

where dop i go if i need admin?

[long wren]

what issue are you having?

[random spear]

Cheater possibly accounts not setup

[glass olive]

Hey, @random spear

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[random spear]

tell me what you think

[digital junco]

I need admin support please

[long wren]

!report

[glass olive]

Hey, @random spear

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

we dont take reports in discord

[long wren]

!gamefile

[glass olive]

Hey, @digital junco

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[digital junco]

i already verified game files crazy

[long wren]

or delete all map files and try again

[digital junco]

also did

[long wren]

wait until the admin tags you.

[digital junco]

ok thx

[long wren]

If there is a admin around

[digital junco]

question. should i go to the waiting for support channel? how do they know to tag me?

[long wren]

If there is an admin around you, they will tag you like this @digital junco

admins with free time

[digital junco]

ok

[autumn olive]

你们还会推出更多的高级服务区吗？

[long wren]

尚无计划

[hot jungle]

Yo can somoene unban me

i payed my fee#

[long wren]

have you submitted an appeal?

ah i see it

[potent arch]

help me,
The error message is "Disconnected: Exception (cs:117304): NullReferenceException: Object reference not set to an instance of an object. LookAtWeaponRack.cd9fba (here comes a long string of numbers and letters)"

[digital junco]

thats my duo partner btw, we both got the same error

[long wren]

please make an ticket we dont take reports in discord

[nimble marsh]

Dear Sir, today I was banned by CO ,it said: BANNED FOR US Medium Come to Discord.gg/rustoria - Marzy what i can do ?

[long wren]

Send a dm @lyric basalt with your steam64id

[digital junco]

hey crazy. i've been waiting 2 hours now for an admin. is there a way for me to contact them myself?

[long wren]

There is no other way than to wait here.

[stark quiver]

Is there a function to check if a player has been banned

[long wren]

Nope we dont have

[round kernel]

at night no nvg i silencer him he turn around double head shot

quite op

[sturdy terrace]

Please don't tag staff unless extremely necessary.

[sturdy terrace]

An admin should get to your report as soon as possible. Please have some patience

[gritty lichen]

!report

[glass olive]

Hey, @gritty lichen

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gritty lichen]

Hi admins. There's an active cheater atm. I've F7'd and submitted a ticket as well. They are still online. Would be great if you're able to catch them while they're online pls

Thanks!

[uneven elbow]

im quite confused why the ping has gone up so much for me and my friendsd who live in the same country and before it was much better

[sturdy terrace]

I understand your urgency, the admins get to reports as soon as they can. Please have some patience

[warped fox]

Is it against the rules to accuse someone of cheating in a public chat?

And after the server has announced

Force everyone to report me in the game

[long wren]

nah

[warped fox]

OK I believe there will be a fair review

[golden locust]

whats wipe today ?

[long wren]

#server-info

[serene seal]

How long it normally takes for the VIP status to be activated? bought mine like 20min ago and still no vip

[sturdy terrace]

It usually takes max 5 min. If you're having issues with it please head to #payment-support

[serene seal]

Ye i recall last time it was almost instant. Already made a ticket about it but shamefully i guess i miss this monday wipe vip because of this :/

[near halo]

any admins on?

[long wren]

hi what do you need help?

[sturdy terrace]

Sorry for the inconvenience, it might be happening because of a small overload leading up to wipe.

[leaden umbra]

Hello, I accidentally bought a VIP card for another server, please help me

@sturdy terrace @long wren @

[sturdy terrace]

Please head to #payment-support and get help there

[exotic heath]

hello guys i have ban for 3 year how can i open or talk someone help me ?

[long wren]

!steamid

[glass olive]

Hey, @exotic heath

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[exotic heath]

76561198217647885

[exotic heath]

76561198217647885

[long wren]

thank you

[long wren]

!appeal you can make an appeal?

[glass olive]

Hey, @exotic heath

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[exotic heath]

yes

ban Already Appealed
You already submitted an appeal for this ban.

[long wren]

did you get an reply?

[cunning garnet]

I can't buy vip

help

[digital junco]

hey there marzy. it's been 6 hours now and i still can't log in, can you help please?

[lyric basalt]

Which server are you trying to join ?

[digital junco]

us long

[cunning garnet]

@lyric basalt dude can u help me?

[lyric basalt]

Try now

[cunning garnet]

It won't accept my card. How can I pay?

[digital junco]

will do

[digital junco]

i'm still getting the same error marzy. "Disconnected: Exception (cs:117304): NullReferenceException: Object reference not set to an instance of an object. LookAtWeaponRack.cd9fba (here comes a long string of numbers and letters)"

[near halo]

I got banned when I was offline. What should I do?

[storm elm]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[digital junco]

oh now it does actually work! Thank you so much. My duo partner has the same problem but he's not online any more, i'll forward him to you if thats ok

[hot harbor]

How do we buy vip

[fervent condor]

anyone able to help with my ticket

Appeal #fe60f4

its been 3 days i really wanna play 10 x

[sturdy terrace]

Your banning admin should get to your appeal as soon as they can, but the admins prioritize reports and other admin activities before appeals. Please be patient

[lyric basalt]

Glad that it worked

Sure

[digital junco]

can i ask what the problem was? should i avoid weapon racks?

[lyric basalt]

I dont it it has something with weapon racks

[exotic heath]

No :(

[stable shore]

/ticket

[glass olive]

Hey, @stable shore

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stable shore]

Is there refunds for vips? I haven't joined the server yet. I bought the wrong one.

[austere quest]

#payment-support

[peak ibex]

where can i see the map for us monday?

[verbal vapor]

Disconnected: couldn't download level:procedural_4250_ (Unable to complete SSL connection) what is it

[leaden blade]

hello i want help. i bought now for my self premium.. but i wanted it gift

how i can do something? 😦

[stiff meteor]

#payment-support

[hallow jungle]

check ticket 0941

ty

[woeful coral]

Appeal #464135 plz check

[hallow jungle]

yo

can u help us ?

[woeful coral]

@austere quest

@stiff widget help

[mint bison]

Hi guys I just got rust and now its saying disconnected: cheating how do I fix?

[mint bison]

Hello sir, I just bought queue skip to play and now I am disconnected: Cheating, I have never played a rustoria server and Idk what I did

[hallow jungle]

they sleeping

[mint bison]

What did I do 😦

[storm night]

is there a way to report phishing scams?

[mint bison]

False ban

[void condor]

If it's from steam, report them to steam

[mint bison]

Hello sir, I have recieved disconnected cheating and its my first time playing rust what did I do?

Im not asking to be unbanend I just dont want to do it again

im really sorry to waste your time

[void condor]

Give me your steam id

[mint bison]

Yes sir

[hallow jungle]

76561198336289041

check that

[mint bison]

76561199838562293

That is mine thank you again for your time 🙂

I have proof of purchasing rust as well

[ocean bobcat]

Hello, dear developer, I recently played on your server and some homeless guy added me to the team, after which I left and saw the ban ready for any checks, I didn't know him, he didn't help me in any way, please help me

[ocean bobcat]

I played solo

[ocean bobcat]

my steam id 76561198263387492

[void condor]

This ban will remain

[mint bison]

Ok sir just asking what did I do?

I just joined the server with vip for the first time

[void condor]

The ban reason is quite specific

[mint bison]

It doesnt tell me

For me it just says disconnected cheating

but I dont know how to cheat

[void condor]

There's your reason

[mint bison]

But how if its my first time playing the server

like ive never joined a rustoria server

[void condor]

I don't have the time to go back and forth with you, the ban will remain

[mint bison]

Sorry im not trying to go back and forth I just didnt know I can cheat first time playing

[void condor]

Make a vip support ticket to resolve that issue and speak to @balmy cypress

[mint bison]

bruh ok

I mean I just dont know how I can cheat if it is my first timje playing the server

All cool tho

[silk inlet]

can u ban the cheater ? he just kill everyone with ak

on eu monday main

[hexed nimbus]

!report

[glass olive]

Hey, @silk inlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[void condor]

Make a ban appeal

[silk inlet]

already

[ocean bobcat]

where can this be done?

[void condor]

!appeal

[glass olive]

Hey, @void condor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint bison]

I hate my life I buy vip just to get banned for "Cheating" never touch a rustoria serrver btw!!!

[woeful coral]

Appeal #464135

[void condor]

Feel free to make a payment support ticket with the info of the purchase, if it was not used it can be refunded

[storm night]

in your discord

[mint bison]

But like why bro it just makes no sense its just false banning with no proof

[void condor]

Was it a dm, or a message?

[storm night]

lfg

[mint bison]

didnt know u can just ban someone from a game without playing

[void condor]

What was said that was a scam?

[hallow jungle]

How long should I wait for a response?

[storm night]

steam link to add friend, fake steam site

[storm night]

mermaid3009

[hallow jungle]

cus we have been waiting for an hour @void condor

[void condor]

Luke is the only one to resolve issues such as that, so whenever he is available

[void condor]

Could you join waiting for support

https://discord.gg/pGetSQTS

[storm night]

im gaming right now just thought u guys should know russian scammer

dm him and see for yourself

[gray whale]

appeal #b89289

banned for abusing tickets but on site it says ive never submitted a ticket

[coral jungle]

@void condor if you play with a cheater and you did not know how long is the ban?

[void condor]

First offence playing with a cheater bans are generally 7 days

[coral jungle]

Oh ok thanks

[void condor]

Your appeal is assigned to the admin involved, await a response. Nothing can change it by posting it here

[gray whale]

thanks for letting me know🫡

[pseudo niche]

appeals my ban ... please.... undertaker ... 1.30 hours please

[stiff meteor]

Appeals can take 1-3 business days to process.

[pseudo niche]

omgggg

no is my error.... is erros for rustoria... for cheating.... my kd is 0.0000001 kd ajajajajaja

[rancid iron]

hy can you also speak neederlands

[round shadow]

got banned playing with cheater apparently? my name is grubber

[stiff meteor]

!appeal

[glass olive]

Hey, @round shadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[surreal matrix]

как удалить себя с вашего сайта растории

[kind mesa]

how do i know when my ban is up or appealed

[bronze pewter]

When I join it kicks me out and says come to discord. Why?

76561199094676755

[sturdy terrace]

Hey! What name does it say after "come to discord"?

[bronze pewter]

hi how are you, the name says 'AWZ3'

[sturdy terrace]

Alright, I'll go ahead and forward this

[bronze pewter]

thank you boss

[minor temple]

Hi Can you join #368790610783764480

[dense sundial]

?

[raven bison]

Scam

[bronze pewter]

okay i am in

[unkempt phoenix]

/bancheck<76561199617921501>

#bancheck<76561199617921501>

[sturdy terrace]

This is not a command on this server.

[minor temple]

Ban Found

You can appeal here https://rustoria.co/support

[lusty relic]

How to be a partner of rustoria (content creator)?

[lyric basalt]

Hello please send a DM to @balmy cypress with your socials and you can discuss it with him

[long wren]

!steamid @tepid wraith

[glass olive]

Hey, @tepid wraith

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

can you post steamid?

[tepid wraith]

ngl bro its my boy who got banned

[fervent condor]

its me

[long wren]

ah

[fervent condor]

76561199337002467

[long wren]

thank you

[long wren]

have you submitted an appeal?

[tepid wraith]

thanks for helping bro

[long wren]

If you haven't made an appeal, please make one. https://rustoria.co/support

[fervent condor]

all good admin just pulled me into a call thanks for the help tho

[tepid wraith]

crazy ur a good man.

[minor temple]

Should be good to join in 5 mins

[fervent condor]

thank you much appreciated

[long wren]

ah

[copper trellis]

K21 5 mann group 2 guys are cheating!

monday server

[normal orbit]

!ticket

[glass olive]

Hey, @copper trellis

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[copper trellis]

any supporters on?

im in vc

[long wren]

we dont take reports in vc

[copper trellis]

why is there a waiting room for support?

[hearty fulcrum]

We do not accept cheater reports through Discord, but we do accept cheater reports through our support website https://rustoria.co/support

[dense python]

can anyone help me there is a guy in the rust lfg discords going around doing a phishing scam and my account personally got hacked

[long wren]

Can't log in to your account?

[dense python]

yep had to do steam recovery and im still currently in the process of getting it back

[dense python]

@long wren ?

[hearty fulcrum]

hey yea i can help please dm me the screenshots

[warped fox]

I can't buy vip can anyone help me

[iron ermine]

Your ticket system is broken.
https://i.imgur.com/6toYCLw.png

I've not posted any other tickets today.

Getting this alot latley. making the cheaters play longer on the server.

[hearty fulcrum]

Hey, are you trying to attach a file or video to your ticket?

[iron ermine]

Yes.

But also gotten this without doing that earlyer.

[hearty fulcrum]

This is a common error message that pops up when you are trying to attach a file that is too large for the ticket. You can upload the file to an external site and paste the link into the ticket, and we will review the files when we see your ticket.
For videos: Youtube, Medal, Streamable
For Images: Imgur

[hearty fulcrum]

Not sure why that occurred without the file being attached, but our ticket site seems to be operating normally at this time. If it happens again when you aren't uploading a file, please let us know again with more details (preferably in #feedback-suggestions so the right people can see it).

[iron ermine]

it did work with out uploading the media files. Thanks.

[dense python]

@hearty fulcrum send the screenshots

sent

[tawny saddle]

anyways i can appeal a ban

[digital bison]

!banappeal

[glass olive]

Hey, @tawny saddle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vocal cairn]

need help just got banned for vpn use im pretty sure

!banappeal

[glass olive]

Hey, @vocal cairn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[plain ridge]

i got banned cause random cheater b..... invited me to party and i literally havent spent like more than 1 minute with him. (banned for playing with cheater) appealed got unbanned in server. but in your website it says i got banned for cheating. its werid to see that in your website when i dont use even macros. care to explain?

[outer breach]

"you are banned for association. Playing with a cheater" (said 4 minutes 6 minutes ago and now doesnt have time )

[open grail]

!appeal

[glass olive]

Hey, @outer breach

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

please make an appeal

!steamid please post your steamid @plain ridge

[glass olive]

Hey, @plain ridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[foggy falcon]

Any admins for EU Mondays?

[outer breach]

doesnt work

my ban should be up but its not it wont let me connect

go to website and says 'ban not found"

[open grail]

!report make an f7

[glass olive]

Hey, @foggy falcon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

can you double check you've linked the right steam account you're banned on

[outer breach]

yes

the ban said 4mins left

then the 4mins were up now it says that im just ban but doesnt have the time

i restarted my game and what not and it did nothing

[open grail]

that is a little strange, wait 15 minutes before trying again because it can confuse the system if you try to join the second a ban is over

[outer breach]

mk

[open grail]

!report

[glass olive]

Hey, @green sedge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[green sedge]

already f7ed bro

[open grail]

dont call them out or they will toggle my friend

[green sedge]

i cba to do the support shit, but like bro its literally impossible to progress when im their next door neighbor

[open grail]

get some footage of them cheating if you do make a ticket, goes a long way

[green sedge]

can i rather just dm u the proof i dont remember my steam pass on hand

[open grail]

set up steam auth on your phone, dont need the password hassle then and your account will be extra secure

[green sedge]

can i just dm u the proof bro so much easier for me

[open grail]

I dont handle bans, the only correct way to give video evidence is through the ticket system

or include a youtube video link in your f7 i suppose would work

[shy mantle]

It's been four days since we appealed for the ban to be removed, but we still haven't heard anything.

[open grail]

1-3 business days as a general estimate

[midnight zephyr]

hey support i put in a ticket just now for a cheater and have clips attached Ticket #b53c08

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

Tickets will be processed in order, so please wait a moment. 🙏

[twilit moat]

when i do /ad its disabled my ad but not wont enable again

[long wren]

./ad 5

#support message

[long wren]

!steamid @hearty basin

[glass olive]

Hey, @hearty basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty basin]

76561199381378985

[long wren]

thank you please make an appeal

[long wren]

!appeal

[glass olive]

Hey, @hearty basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quasi moth]

I wanna play in rustoria

https://tenor.com/view/me-when-i-see-my-class-gif-15768348532634343334

[sturdy terrace]

It usually takes 1 - 3 business days for your banning admin to respond to your appeal. Please have some patience.

[quasi moth]

i banned by anti cheat

[sturdy terrace]

What are you banned for on our servers?

[quasi moth]

My account banned by EAC on 7 Days

i join to Rustoria and get ban

[sturdy terrace]

If you're banned by EAC than you need to make an appeal on their website, since it isn't up to us.

[quasi moth]

i get unban

[sturdy terrace]

So you don't have a gameban atm?

[quasi moth]

yes only on the some servers

[sturdy terrace]

Alright, then you will still have to wait for your banning admin to reply to your appeal.

[quasi moth]

Anti Cheat will consider the appeal

?

[sturdy terrace]

No an admin from our servers will reply to your appeal and consider, if you should get unbanned. As I said earlier this usually takes 1 - 3 business days.

[wicked dome]

<@&874995535881326632>

<@&874995535881326632>

[tranquil snow]

How should I appeal to a hacker player?

[wicked dome]

Why a hacker?

[long wren]

hello what do you need help !?

[long wren]

!steamid please post your Steam64id

[glass olive]

Hey, @wicked dome

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wicked dome]

I need help with the help that I want to log in to the server, it crashes and writes that I'm a cheater even though I haven't played with the guys.

[tranquil snow]

How can I report a hacker player?

[wicked dome]

Why haven't I ever played with cheats as a hacker

[long wren]

!report

[glass olive]

Hey, @tranquil snow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

!steamid

[glass olive]

Hey, @wicked dome

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

post your steamid

[mint warren]

Why is my friend getting banned for hacking but he doesn't play with hacks?

[wicked dome]

76561199528436930 steam ID

[long wren]

need your frined steamid too

[mint warren]

76561198447379341

[long wren]

thank you please make an appeal https://rustoria.co/support @wicked dome @mint warren

tell your friend

[mint warren]

Okay

[wicked dome]

ok

[gaunt scarab]

would support ever help with getting insided

[gloomy sparrow]

No it’s considered part of the game

[long wren]

[gaunt scarab]

to be clear somone joing your discord pretening to be a chilll person gets access to codes then changes them destroys everyones bags and logs off is part of the game?

[long wren]

Yeah

[gaunt scarab]

alr bet

[wicked dome]

Ticket #ddfab7

[long wren]

your make ticket ?

or ban appeals?

[long wren]

appeals take 1-3 bussines days

[worthy juniper]

@knotty ridge look at private messages
PLIS

[warped fox]

What is the reason if the server kicks out the VPN?

[river orbit]

почему меня на сервер не пускает ?

[long wren]

we allow vpns

there are many reasons.

[ebon prairie]

Hello Crazy,

Last time i had got cheating warning, and admin solved it.

This new wipe i try to play eu mondays, but i got cheating warning again,

Could you please help me to get rid of this warning ?

[lyric basalt]

!steamid

[glass olive]

Hey, @ebon prairie

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ebon prairie]

76561198059844875

[lyric basalt]

Fixed, please wait 15 mins before connecting again

[ebon prairie]

Thank you Marzy

[left pebble]

any discount for vip?

[lyric basalt]

Hello unless there isn't discount on the website we dont give any sadly

[pseudo niche]

brooo revised mi apealls undertaker... please look my stast in rustoria.... please i no cheating

[shrewd rapids]

hello, i was banned for nothing, i didn't use cheats scripts etc. can i get unbanned on your sea long server

[long thistle]

hey at the top of p11 i accidently placed a vending machine and was wondering if you could remove it on your u.s mondays very bottom p10 center middle. thank you

[long wren]

Impossible admins cannot interfere with gameplay.

[long wren]

!steamid can you post steam64id?

[glass olive]

Hey, @shrewd rapids

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shrewd rapids]

76561199420968491

[shrewd rapids]

76561199420968491

help me please like rustoria sea

[long wren]

!appeal please make an appeal through our website

[glass olive]

Hey, @shrewd rapids

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shrewd rapids]

I already wrote a ticket

there was no reason for the ban

[sturdy terrace]

Alright, then your banning admin should get to your appeal as soon as they are available. This usually takes 1 - 3 business days

[tranquil snow]

I opened a ticket for the hacker player, why can’t I get a reply?

[fiery stump]

Guys, I filed an appeal against a ban for an unclear reason, I went to the server and got cheating, I have been playing for more than 4 years on your project and before that everything was resolved quickly because it came by mistake, now it all happens for a very long time, I want to play, look at the appeal 73f57e

76561199796098586

I don't have any game bans

[glass olive]

Hey, @fiery stump

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

Looks like you are banned correctly, you'd need to make an appeal to discuss with the admin who banned you @fiery stump

[fiery stump]

it's been considered for a long time, filed

[balmy cypress]

its been 18 hours, appeals can take upto a few days

You will see a reply soon

[fiery stump]

how did they ban me correctly, if on the whole incomprehensible project there are constant problems with random bans for an incomprehensible reason, how many years have I been playing for so many years and this continues, a ban comes in, I filed an appeal and they constantly unban me, and now the same reason and now they tell me that in fact they banned me when I definitely sewed up in Rust for 3 months of not playing

[long wren]

#support message

Not sharing the reason

[hollow ginkgo]

ffs hes ruining the server

[long wren]

!ticket

[glass olive]

Hey, @hollow ginkgo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow ginkgo]

that shit doesnt work

[quasi moth]

7 admins can't be banned

-_-

12 moderators can't tell the admins

-_-

[fiery stump]

What do I need to do to remove the incomprehensible ban? I filed an appeal, is that enough?

[sturdy terrace]

You submit an appeal, and then your banning admin might unban you. Depends on what you did, and is completely up the your banning admin.

[shrewd rapids]

I don't understand, please explain again what needs to be done

[stable veldt]

Some neighbours offered to team up, now I'm banned cuz apparently they were cheating, we were just in the same team but I was minding my own business..

[fiery stump]

how do i know who banned me, i appealed and got a cancellation for no apparent reason, without any facts

[long wren]

You just need to wait for the response to your appeal.

[long wren]

assosiation ban?

[stable veldt]

yup

[long wren]

!steamid

[glass olive]

Hey, @stable veldt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

post your steamid

[stable veldt]

76561197989157659

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @stable veldt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stable veldt]

Thanks I already made one

[long wren]

You don't need to know that

[stable veldt]

We even have different bases and all they're just neighbours :/

[shrewd rapids]

I don't understand, please explain again what needs to be done

[mint warren]

Yo can someone help me please? 76561198447379341 it's Steam id. Getting banned for VPN.

[long wren]

You just have to wait for the response to your appeal.

!steamid @lime meteor

[glass olive]

Hey, @lime meteor

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fiery stump]

on appeal 73f57e I was asked for photo evidence that I don't have a game ban, I uploaded a link to my profile and a photo that I don't have a ban, I'm waiting for an answer, it's funny how your administrator answered me in the appeal on the ban that I have a game ban and only after 12 months can I play again, and I don't have a game ban, how do they even work for you, where are they looking?

[misty scroll]

"where are they looking?" at your other accounts

You only provided "evidence" that you have no game ban on your current account, but you have other accounts 🙂

You still have time to be truthful in your appeal

[shrewd rapids]

I have already filed an appeal and received a negative response, but I don't know why I was banned or how to remove it. №404ff2

can you tell me why I was banned

help me

Maybe I was banned by mistake?

[long wren]

was your appeal denied?

[shrewd rapids]

yes, but I was banned for nothing

can i at least know the reason for the ban and how to remove it, i want to play on your server

[long wren]

The admin has a reason to denied your appeal.

They just don't share the evidence.

[shrewd rapids]

so what should I do?

[long wren]

You can't do anything

Instead, you can play on other servers.

[shrewd rapids]

Mm

where is the reason for the ban written?

[severe harness]

@stiff widget can you look at my ticket please very blantant cheater

[shrewd rapids]

I don't play with cheats, I got banned for nothing

[mint warren]

Yo can someone help me please? 76561198447379341 it's Steam id. Getting banned for VPN.

[shrewd rapids]

Admin

Help please

[glass olive]

Hey, @abstract imp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sturdy terrace]

Rustoria doesn't ban for VPN's. What disconnection message are you getting?

[mint warren]

Cheating

[sturdy terrace]

!appeal Please go ahead and submit an appeal through the link below

[glass olive]

Hey, @mint warren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint warren]

Okay

[shrewd rapids]

where to see how much ban
где посмотреть сколько бана
where can I see how long the ban is?
где я могу узнать, каков срок действия запрета?
where to see how long the ban is
где посмотреть как долго действует запрет

[mint warren]

I'm sure it's VPN ban

Always getting banned for using VPN

[shrewd rapids]

where to see how much ban

[mint warren]

And my friends too

[sturdy terrace]

VPN's are allowed on Rustoria so that is impossible.

[sturdy terrace]

What are you banned for?

[mint warren]

But why is my friend getting banned for cheating when he doesn't use hacks?

If it's not VPN

[shrewd rapids]

I don't know why

[sturdy terrace]

I mean he most likely got banned for a reason that isn't a VPN. He just like you will have to submit an appeal pn our website.

[mint warren]

Okey

[sturdy terrace]

What disconnection message are you getting when you try and connect to one of our servers?

[shrewd rapids]

Результаты перевода
Перевод
I have never used cheats in Rust, you can check my account

[sturdy terrace]

!appealru

[glass olive]

Привет, @shrewd rapids

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[long wren]

he say cheating

and denied

[sturdy terrace]

Ah okay

[shrewd rapids]

Dont cheat gays

Dont vac ban

Check my akk

[sturdy terrace]

@shrewd rapids If your appeal was denied then thay decision is final. Please head to #general from now on, since we can't support you here any longer.

[shrewd rapids]

at least tell me how long the ban

and why did my friend get banned along with me? His ban was lifted because of a mistake, but mine wasn't.

Можете предоставить доказательство того что я играл с читом?

[shrewd rapids]

write which admin banned me

[acoustic citrus]

i made a ticket before about my ban i played with a cheater and did not now that how long can it take?

[shrewd rapids]

where is the proof that i played with cheat

[sturdy terrace]

We do not disclose this type of information, for the privacy of the admin. As I said please head to #general from now on, since you no longer need support.

[frail axle]

why cant i put a post up on lfg???

<@&274980199668645888>

[long wren]

I think it's because the line is too long.

or slow mode is activated

[frail axle]

i sent this

but i says this cant be posted because it contains content blocked by this server. This may also be viewed by server owners.

[sturdy terrace]

Then you wrote something that is blocked on this server. Simple as that.

[frail axle]

[balmy cypress]

It’s too long

Make it less text

[frail axle]

kk

[royal panther]

I was banned for cheater association a month ago on a rusticated server. One person in my group was allegedly cheating without my knowledge. I am trying to play on one of your servers with a friend and it says I am being disconnected due to cheating. I have never cheated on any game in my life. Thank you

Worth mentioning i joined off a lfg post on the official rust server

[twilit moat]

i just got banned for playing with a cheater because i met this guy and i invited him to my team and now he got me banned

please help

[long wren]

What is the banned server name?

[long wren]

!steamid can you post steamid?

[glass olive]

Hey, @twilit moat

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

!steamid ah please post your steamid

[glass olive]

Hey, @royal panther

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[royal panther]

76561198882959606

[misty scroll]

Please submit an appeal, remember to include as much information as possible

[twilit moat]

76561199381869747

[long wren]

thank you have you submitted an appeal?

[twilit moat]

i didnt cheat or anything

[twilit moat]

no i havent i will now

[long wren]

[twilit moat]

done

[leaden pelican]

I submitted an appeal almost a week ago and have yet to get a response.

[twilit moat]

i need someone to check mine

[honest onyx]

cheater on toria us mondays 76561199742815222

[glass olive]

Hey, @honest onyx

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[honest onyx]

hes spider man cheating on oil rig

@here

[warped fox]

Is this server prohibited from playing with private accounts?

[shrewd drum]

I want to know is there any definitive proof that this guys cheating？76561199382060885

[misty scroll]

Please submit a ticket

[misty scroll]

If you are talking about Premium servers, we have one of those @kindred ermine

[honest onyx]

i did

its for us mondays

[misty scroll]

We do have proof, yes

[honest onyx]

please look at my ticket

us mondays toria

[misty scroll]

Perfect, then it will be handled as soon as we get to it!

[honest onyx]

they are rage cheating

there is 3 of them now

live right next to me, i can do shit on the game

[misty scroll]

I understand that you are frustrated about it, but there are other tickets than yours that also need admin attention 🙂

We will get to it as soon as possible

[honest onyx]

okay no worries at all thank you

[shrewd drum]

Can u provide it?appreciate it.

[misty scroll]

No

[warped fox]

This is very unfair. He's my teammate and I'm sure he didn't cheat. But one bad call resulted in the entire team being suspended.

I don't understand why we were banned from the server without any reason

[misty scroll]

Feel free to appeal the ban if you believe it was unjust: https://rustoria.co/support/appeal

[honest onyx]

if ur the guys i was door camping, ur mate is fking cheating

tell him not to spider man next time on oilrig

[misty scroll]

Different situation

[honest onyx]

ok and one of them isnt banned

he just spawned into his base

76561198083715593

this is his new acc, he spawned into the cheater base

[misty scroll]

That player is not related to that situation

[honest onyx]

yeah no i got a 3 man banned just then

on us mondays

one of them didnt get banned

[misty scroll]

No, I am telling you that this person is not associated with them

It is not one of them

[honest onyx]

how? he was inside the base and the amoured door had a keylock?

makes no sense

but the cheater lived here inside the same base

[misty scroll]

I can't give you any information that you can't see yourself, so I can't really answer this question

But I can assure you that this player is not one of them

[honest onyx]

i dont understand, the cheaters got banned at the base i was door camping, so i knew they lived inside this base, they got banned raiding a solo, we come back to the cheaters base to raid, raid a door realise the next door is a amoured door, we go back home to get more boom, come back to raid and theres a guy in here with the keylock to the amoured door

unless the keylocks were off and we are just blind lmao

[misty scroll]

As I said, I can't give you any information about it. They are not a part of the group that was banned, I don't know what else to tell you

[honest onyx]

ok thats fine all goods

[misty scroll]

I understand how it looks from your perspective, but you must understand that I can see more from an admin perspective, and I am positive that they are not associated

[honest onyx]

ok thats fine thank you for banning the cheaters anyways

[outer breach]

i go take a nap and then im back and it said i was ban for cheating.......... how tf am i ban for cheating when i have 12k hrs 😭

[misty scroll]

Please submit an appeal

[warped fox]

I wonder if the general liability ban is permanent?

Play with cheaters

[misty scroll]

The ban length will be displayed when you try to connect

[warped fox]

I couldn't see the time, I filed an appeal and waited for the outcome. I just bought a pass today and got banned….

[pseudo niche]

I'm banned with 11k hours... since the month of December ... appellee ban... 1 whole day waiting... my name undertaker....

I never played with cheats I never played with traps... And I've got a ban, I'm very upset about this mistake

[misty scroll]

If you appealed then you simply need to wait for a response

[warped fox]

Ok

How long does it usually take to reply?

[pseudo niche]

Thank you for your reply...

[misty scroll]

Usually 1-3 business days from the time you submitted

[remote cipher]

Why is the server kicking me because of the cheats? I logged on to the server and didn't even have time to get up as I was immediately banned for cheats. My steam: needlelenok1 and nickname in rust needlelenok. Rustoria.co eu mondays

[glass olive]

Hey, @remote cipher

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @red socket

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[silk path]

HELLO

I JUST GOT RAIDED BY CHEATER AND YALL JUST BANNED HIM

DO I GET THAT LOOT ?

[west osprey]

We can not assist in you getting this players loot.

[silk path]

I MADE SUPPORT TICKET ABOUT ME GETTING RAIDEDBY CHEATER AND YALL DID NOTHING TILL MY WHOLE BASE WAS GONE

[west osprey]

We do not interfere with gameplay. We get to reports as soon as we possibly can.

[silk path]

SMH

[vagrant relic]

Can you check my appeal?
66dff4

[misty scroll]

It will be checked when we get to it, yes

[vagrant relic]

Thnx

[toxic shard]

#looking-for-group

[pseudo nova]

do they ever bp wipe?

[sturdy terrace]

Depends on the server. Head to #server-info and check

[pseudo nova]

How do I know if they bp wipe

[sturdy terrace]

For EU Medium for example, it says at blueprint wipe: "Force wipe" which means that it wipes once a month.

[pseudo nova]

i get it now

[agile arch]

Hello, I filed a ticket to be unbanned from your server on your site and I was sent to Discord.

Rustoria Admin
• 03/22/25 at 9:01 PM •
Admin
Hi there, would you be able to contact the administrator "Anabolic Jenx" in our discord. we will look into the situation together and see what we can do. https://discord.gg/Rustoria

[misty scroll]

Contact @thin plover like it says

[agile arch]

how to tell it on discord

how to tell it on discord?

[misty scroll]

Send a DM

Message @thin plover

[agile arch]

OK thanks

[thin plover]

holy macaroni tag

thank you @misty scroll

[pseudo nova]

any servers wiping today?

[sturdy terrace]

#server-info

[rocky jacinth]

can i get some help i got false banned just sais banned cheating

my wipe about to get ruined lmk if someone could help get a quick fix

https://steamcommunity.com/id/FRIVus/

[sturdy terrace]

!appeal Please submit an appeal

[glass olive]

Hey, @rocky jacinth

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sturdy terrace]

@agile arch Why do you need support?

[rocky jacinth]

why am i appealing when im not cheating i just wake up to it saying im permed for cheating and my whole team still playing

[sturdy terrace]

Please don't tag staff unless extremely necessary.

Last chance. Don't tag staff unless it's extremely necessary.

[leaden pelican]

@thin plover i picked up a new player and his friend a wipe ago. his friend end up being a cheater. i submited an appeal. i just want to know if ima perma banned from the server or not? my OG team figured out he was cheating and were planning on kicking him mid wipe but obv you guys got to him first. lesson learned dont pick up new players. We just want to know if we can play again or not

[thin plover]

usually bans for playing with a hacker are only for 7 days

[leaden pelican]

dope. so you think my team can play this thursday as we were banned last thursday?

[delicate cosmos]

I got banned for the same i just came back after a huge break and somwone whit 9 k hourers i invited who i dont know i just tought he was good got banned for cheat

Is it always 7 days or does it depend or somting

[thin plover]

it depend on the case, usually first time are 7 days

[delicate cosmos]

Oki thanks for helping

[bold igloo]

What’s the max ui for rustoria us mondays?

[thin plover]

you can look in #server-info

[silk canopy]

Hey, i cant register for the base invaders EU because i cant find me and my Mate in the registration Form. Can anyone help? We are both on discord and on rustoria.co

[minor temple]

Sure, do you want to drop me a DM and we can see if we can sort it out

[minor temple]

Just had a quick look, You need to be in the BI discord to sign up. So if you join that discord as well it should work for you

[vague elbow]

i got kicked

[red rock]

how do I report a hacker

[vague elbow]

f7

[red rock]

toria doesnt create a regular ticket?

[sturdy terrace]

You can create a ticket on our website at https://rustoria.co/support

[sturdy terrace]

What kick message did you get?

[uncut coyote]

how do i get vip on 10x

[minor temple]

!donate

[glass olive]

Hey, @uncut coyote

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[hardy galleon]

admins can you check my appeal?

#76dc27

[glass olive]

Hey, @magic owl

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[still wedge]

Hello! I have a question. Are there any supports available?

[hexed nimbus]

#looking-for-group this is a support channel

[hexed nimbus]

Depends on what you need.

[still wedge]

Got into a situation where I would like to know the admin's opinion

[hexed nimbus]

Is it a report or ban situation

[still wedge]

i'd say first but i'd like to explain some details

[hexed nimbus]

!report

[glass olive]

Hey, @still wedge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dense ridge]

any admins available

i need help in the game

help

an by help i mean do not delete my bike

can u delete a wall pls

[misty scroll]

No, we do not interfere with gameplay

You can raid your own wall if you wish for it to be removed

[long wren]

lmao

[river torrent]

where do i submit a report on a player?

[crimson axle]

how long do appeals take? i feel like i have been wrongly banned.

[naive wasp]

I think I have linked my Discord account with another Steam account.

[stiff meteor]

They take 1-3 business days to be processed by the banning admin.

[stiff meteor]

!unlink

[glass olive]

Hey, @naive wasp

To unlink any of your accounts, please visit this link and follow the steps: https://rustoria.co/link/requests
Please be patient while our team reviews the unlink request.

[steep heath]

make rustoria AU 20x and make @raven bison main developer please thanks

[long wren]

#feedback-suggestions

[chrome gulch]

!report

[glass olive]

Hey, @chrome gulch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[chrome gulch]

how long does it take usually for a report on website to be answered

cant do anything because hacker in area

[stiff meteor]

Reports are handled relatively quickly. Should be addressed soon if you have filed on the support website.

[glass olive]

Hey, @chrome gulch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[balmy nacelle]

adminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheatersadminds dont ban cheaters

[royal panther]

I have made a ticket for a ban appeal 11 hours ago and still have not been messaged back

[neat badge]

how do i make my q skip stop renewing

@stiff widget

im to broke 10 dollars have been getting taken out every month cant afford this pls help me

[delicate cosmos]

Q skip is only 4 bucks bro chill

[smoky cape]

!cancel

[glass olive]

Hey, @neat badge

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[worn mountain]

Ticket #2ed847 please

[long wren]

appeals take 1-3 bussines days

[royal panther]

rusticated takes 1-3 minutes

[outer breach]

how long does it take for a appeal to be answered? its been 10hrs

[smoky cape]

1-3 business days

Only the admin who banned you can answer your appeal

[outer breach]

thats gay

[royal panther]

this huy gets it

got banned for cheater association on rusticated after joining an lfg post on the official rust server and unknowingly playing with a cheater and it was cleared in 10 minutes

[open grail]

Our rules say association is determined weather or not you are aware you're playing with a cheater, different servers different rules

[royal panther]

not even banned for that. it says i was banned for cheating myself. 51 months ago. I took a long break from rust but i sure as hell have never cheated in a video game

[open grail]

Oh i see. Unfortunatley you are gonna have to wait for a bit for the appeal to be checked its just the process we do to keep our community as cheater free as possible

[dusty marsh]

can i get some help

someone is cheating and i waant to get them off their server

[fossil abyss]

!report

[glass olive]

Hey, @dusty marsh

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dusty marsh]

ok yeah tthanks he could see us through walls and the ground and some bs

it sucks because they were raiding a target that we wanted to raid

[shrewd rapids]

Hello bro hi how do i understand for a hundred i got a ban the application was rejected because i wrote it incorrectly and i cant write it again i am ready to provide any evidence that i am not a cheater

what should i do i cant play on your server

can i have at least some information about my illegal ban

Admin help

[long wren]

You have already missed your chance

You've already been reviewed twice

[shrewd rapids]

what is the chance I'm not a scammer I don't have a ban on my account

[shrewd rapids]

No one checked me or invited me for a check

at least someone will tell me what is going on why they just banned me and don't give me information about what kind of server you have

and why can't I re-write the ticket

[long wren]

Yes, admin do not share evidence.

[long wren]

because you can't do rustoria anymore

[shrewd rapids]

Nike admin!

Nice

It happens that your admins just ban whoever they want and nothing happens to them for it

your admin who banned me is a swindler

and there is no proof because I played without cheats aha

Top server ahahah

[long wren]

Let me say this again, the evidence exists, the admins just aren't sharing it.

[wanton drum]

Did i get unban

Did i get unbaned

[long wren]

Has the appeal been approved?

[shrewd rapids]

in another universe proof

[sick drum]

I got banned for cheating but I have never used cheats and Im not that good to even be banned for cheating. Can you help me to get unbanned please

[wanton drum]

How do i se if the appeal got approved

[long wren]

!steamid

[glass olive]

Hey, @sick drum

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long wren]

please check the status of your appeal through our website. https://rustoria.co/support

[sick drum]

76561198817009475

[sick drum]

Could you tell me how much time i have to wait please?

[open grail]

1-3 business days as a standard timeline

[near halo]

If I got banned in the past am I ip banned?

or can I appeal bec I loaded on a diff acc and Im banned

[long wren]

If you have been banned from the server, you must make an appeal.

[near halo]

I made one

but does rustoria IP ban?

cuz I loaded on another acc after a while and got insta banned

[long wren]

I don't know exactly, but if your existing account is banned, you won't be able to play with another account.

[near halo]

so it does IP ban ty

okay np

[random hatch]

support

[long wren]

yes sir?

[random hatch]

I want to link my Steam account.

[long wren]

!verify

[glass olive]

Hey, @random hatch

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[random hatch]

tk

[open grail]

I strongly advise not circumventing your ban

[midnight tangle]

hey guys can somone help me i got banned for cheating but i was offline

support

[long wren]

!steamid

[glass olive]

Hey, @midnight tangle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[midnight tangle]

can u help me without this

[long wren]

can you post steamid?

[midnight tangle]

i dont have the id because its my friends account i life with him and he is working right now

i just wanna know why i he got banned

[long wren]

please post your friend's steamid

[midnight tangle]

i cant

[long wren]

why?

[midnight tangle]

i dont have the login stuff for it

[long wren]

how do you know if a server is banned?

[midnight tangle]

look i have automatic login for his account because i have my own account on his pc also

and he said he ist banned on your rust server i checked it and it was true but for no reason

[long wren]

Then, please copy your steam profile link

[midnight tangle]

https://steamcommunity.com/profiles/76561199750210472/

like he just started playing

thats why he gut only 100 hours

[long wren]

76561199750210472

[midnight tangle]

??

[long wren]

Tell your friends to create an appeal on the website https://rustoria.co/support

[midnight tangle]

okay thank you

[long wren]

Can you tag your friends ?

[midnight tangle]

like the ingame names?

or what u mean?

[long wren]

@midnight tangle

just tag

[midnight tangle]

i dont know what it means

[long wren]

Tag your friends like this @long wren

[midnight tangle]

@marvinkpl9

[long wren]

@lyric trail right?

[midnight tangle]

yes

i dont know about the others he was in a team with some dude but i dont know the name

[long wren]

@lyric trail hello ?

[midnight tangle]

yeah

he

hes not in discord we use my account for it he doesnt have discord

[open grail]

.....

buddy

[midnight tangle]

yeah?

can we go in a call then its easier for me to describe it

[open grail]

That's not going to be necessary we completely understand what's happening here

[long wren]

Then please tell this friend to come to VC too @lyric trail

[midnight tangle]

he is working he is not here thats whyx i wanted to check it out and ask why he got banned

he cant even speak english so he asked me to check it out and talk to you guys

[long wren]

I think it's your friend who needs help, not you.

[midnight tangle]

yeah i was playing on his account on your server to

[long wren]

which server?

[midnight tangle]

us low pop

it says disconnected for cheating but yesterday i was the only one on his pc and i didnt cheat clearly i was mainly chilling in base and when he came home we raided a base near us

and that was it and in the morning it says disconnected cheating

[long wren]

could you please ask your friend if he has filed an appeal?

[midnight tangle]

no he doesnt

i would do it for him he has his phone in his locker so he cant text me

i actually wanted to play right now

[long wren]

please tell him to make sure to file an appeal when the work is done

🙂

[midnight tangle]

okay

[long wren]

The ban can only be discussed on appeal.

[midnight tangle]

thats okay

i just wanted to make sure that it can me discussed

[long wren]

please tell him this too Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[midnight tangle]

okay thanks

its kinda embarresing cause the 100 hours are actually mine mostly like i played on his account for 90 hours

[silver halo]

Hi, how do i report someone for cheating

[long wren]

!report

[glass olive]

Hey, @silver halo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty fulcrum]

Hey there, which one is this? Is this your account or your friend's?

[snow crest]

help me please

[open grail]

Hey how can I help

[snow crest]

I went to the US rustroria and got out because there was a big ping, and today I decided to play on the EU and I see that I was banned for cheating. I saw it on the website.

[open grail]

!appeal So when you get banned on one server you do get banned across all rustoria servers. So from here I'm afraid you will have to open an appeal which can take 1-3 business days. Do you have any questions?

[glass olive]

Hey, @snow crest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[snow crest]

Could it be faster?

[open grail]

Appeals are handled as fast as possible so unfortunately there is no way to speed up an appeal

[snow crest]

sad

[open grail]

If your ban appeal is successful we look forward to having you on our servers once more

[worthy juniper]

Admins good day who can unban me from the server got banned because 3 accounts got eak and I had to wait until the trade account will have 365 days of ban in the end there are already 386 days who can remove the ban just @lyric basalt should have removed the ban but in the end he doesn't remove it and doesn't answer the message who can help

[open grail]

Hi Volvo good day to you too. Have you already appealed your ban?

[worthy juniper]

Yes, @lyric basalt answered me, he said wait until there is a ban on the account in the range of 365 days or 386 days, that is, the ban must be lifted on the server, but he told me to write to me when there are 365 days

[open grail]

Just so I have this correct you've gotten 3 eac bans?

[worthy juniper]

yes

[open grail]

If you have a look at our rules unfortunatly this does mean getting an appeal will be quite difficult. You can open an appeal if it let's you but once an appeal is closed you won't be able to open another

"You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

• You have a gameban on another account within the last 180 days
• You have more than 1 gameban on other accounts."

https://rustoria.co/rules/vanilla

[strange egret]

Any admin who i can with ?

chat*

[long wren]

hello what do you need help?

[daring folio]

Is rustoria doing premium servers for EU ?

[open grail]

At this stage we're only running the au premium server

[daring folio]

And in the futur ?

[open grail]

Depends how they end up being i suppose

[daring folio]

Okay ty

[analog glacier]

can u contact admin via discord?

[open grail]

!ticket You can pm them or wait in the support vc channel but the best route is a ticket for general enquiry

[glass olive]

Hey, @analog glacier

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[analog glacier]

do you maybe know

[open grail]

I might depends what your question is

[analog glacier]

all people from our grid merged into one team so we dont fight each other, one guy just showed us a screenshot of his inv with cheats on

didnt disable it

he deleted it afterwards from discord chat

[open grail]

Ohoo. You got a clip of that?

[analog glacier]

na he deleted it

[open grail]

I'd open a report from the website

[open grail]

!report

[glass olive]

Hey, @analog glacier

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[analog glacier]

i dont wanna get associating ban tho

[open grail]

And defently distance yourself from them entirely or you could risk an asso ban

[analog glacier]

i got chat from admitting hes cheating only

[open grail]

Just include anything important in the report. Best leave it to the admins

Make sure to explain in full detail. And disengage with them entirely

In future don't join with people you don't know. Never trust anyone in rust

[analog glacier]

@open grail i got the picture

found it in my browser history

[echo copper]

i have subitted an appeal because somehow im banned for cheating when i never touched a 10x server lol

[worldly grove]

<@&874995535881326632> Need help on 2x RUSTORIA im waiting for support

[hearty fulcrum]

what's the issue?

[fierce lily]

i just randomly disconnected from rustoria us mondays and i cant reconnect

[worldly grove]

there is a scrap pile near our base that wont despawn been waitng for hours to happen but it wont

cant expand the base. is there a way that u can help us

[echo copper]

<@&874995535881326632> can yall review my appeal

[warped orbit]

please man

[fierce lily]

does anyone know whats wrong with us mondays?

i legit was in public refining hella crude this ridiculous

[warped orbit]

we trying build our base fast so we cant able to bulid becoz of that plaese help admins

[echo copper]

idk whats wrong with anything cause somehow im banned and im new and never touched rustoria until now

[hearty fulcrum]

admins cannot interfere with gameplay, so unfortunately, i can't do anything. but have you checked to see if there are any food crates or car part crates on the pile? usually, those crates are missed.

[hearty fulcrum]

hey, what's the issue you're experiencing?

[hearty fulcrum]

what is your steam id

[echo copper]

Vibez

[hearty fulcrum]

Your Steam ID number
https://rustoria.co/getmyid

[worldly grove]

no there is nothing we already did that. The scrap pile wasnt there in the first place it spawned while we were building it.

[fierce lily]

@hearty fulcrum the server wont let me connect

at all i restarted steam and tried connected through log and everything nothing works

[echo copper]

76561199682707215

[worldly grove]

I think the maybe a barrel is gliched under the terrain

[fierce lily]

@hearty fulcrum can you explain why its not letting me connect to us monday ?

i was refining crude oil in public with my kit and everything and i disconnect and i cannot recconect

[hearty fulcrum]

@worldly grove how long has it been there for and what server are you on
@fierce lily i need your steam ID number
@echo copper taking a look please wait

[analog glacier]

@hearty fulcrum We invited a guy to our team, who build next to us so we can see eachother on UI. We didnt share base or roam togheter. Then he accidentally showed me a screen of his inv with cheats on

we didnt know he was cheating but now we dont wanna get banned for being in same group as him, can I report him and we r good to go since we reported it?

[worldly grove]

It was not there when we started. we startet around 2 or 3 hrs ago

[worldly grove]

im playing eu rustoria 2x. base is at r8 middle

[hearty fulcrum]

@echo copper you will have to wait for the admin in charge of your appeal to respond. please be patient, thank you.

[fierce lily]

@hearty fulcrum 76561198967710557

[hallow jungle]

@balmy cypress can u help us ?

[hallow jungle]

we have chargebacks

[echo copper]

how long does this usually take cause i cant be on to much longer i have work. no rush just wondering

[hearty fulcrum]

hello please make a #payment-support ticket, and luke will help you out

[hearty fulcrum]

appeals can take an average of 1 to 3 days, but it depends on each situation. some may take longer or less time.

[analog glacier]

Lily, can you check my message above? :c

[echo copper]

holy crap thats a long time...

[hearty fulcrum]

I don't see a reason why you shouldn't be able to connect. What is the error/disconnect message you see when you are disconnected from the server?

[hearty fulcrum]

hey, i see you. did you make a ticket?

[fierce lily]

it just says disconnected

nothing else lily

can u go on the server and get my stuff

[hearty fulcrum]

which server did you say this was? US?

it might be restart time

[hearty fulcrum]

can you try connecting again right now?

the server is up

@worldly grove i'm still looking into your issue, haven't forgot. please wait a moment thank you

[analog glacier]

lily can you check my report

Ticket #cd980d

[hearty fulcrum]

appreciate you reporting this. we answer tickets in the order that they are received, and investigations take some time. please give us some time, and we'll get to your ticket. thank you

[upper jay]

Ticket #c5262b

@hearty fulcrum help

[echo copper]

bro im hardware banned on rustoria my friend tried letting me play it on his alt and it said the same thing im done

ive never played on rustoria

how could i get a hardware ban on that server and ive never played it

[placid tiger]

hello

there is a cheater in rustoria mondays

can someone ban this facking cheater

he kill me around 5 times

and i lost a lot of things

[worldly grove]

ty

[long wren]

!report

[glass olive]

Hey, @placid tiger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[iron ermine]

all admins quitted today or? Rage cheater been playing on eu mondays for 5 hours. Reported but no action

[fiery kayak]

uh ye

i also might need help

[wanton drum]

How do i check my appeals

[burnt vapor]

How can I speed up the review of my appeal?

[vague elbow]

some admin on? on the 2x vanilla eu

[glass olive]

Hey, @vague elbow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sturdy terrace]

You can't speed up the review of your appeal. Your banning admin gets to your appeal as soon as they can, but they prioritize reports and other admin activities over appeals. Please be patient

[sturdy terrace]

You can check your ongoing appeals at https://rustoria.co/support

[sturdy terrace]

Why do you need an admin?

[vague elbow]

there is a guy full cheating

whit aimbot is really full on

[sturdy terrace]

Please make a report via F7 or through our website at https://rustoria.co/support

[vague elbow]

they are raid me now but i can do a difence

this guy is full on

i already do that

[sturdy terrace]

Then please have some patience. The admins get to reports as soon as they can.

[vague elbow]

ok in the time i wait bro my base is getting full open

[sturdy terrace]

I completely understand why you're frustrated, but there is nothing to do to speed it up. Admins go through reports in the order they are received.

[wanton drum]

How long do it take for a appeal to get approved

[vague elbow]

they close my ticket but the guy still there XD

[sturdy terrace]

It usually takes 1 - 3 business days for your banning admin to respond to your appeal. This however does not mean it will get approved.

[wanton drum]

What if it takes longer

[vague elbow]

he change name

[sturdy terrace]

Then it takes longer The admins do try their best to keep it within that time frame though.

[sturdy terrace]

The player chaning names does not matter, since you would have provided his SteamID which gives his name no matter what. If the admin that dealt with your report didn't think he was cheating then that is just how it is.

[vague elbow]

he cange the name befor i report him

i dont have the steam id

[wanton drum]

How do i see the reson that i got banned

[sturdy terrace]

It tells you the reason when you get kicked.

Please create a report instead of posting the cheaters SteamID or profile in here, since the cheaters can read this channel too, and that directly works against the admin's work

[warm ether]

my Appeal #180598 you can check because I am waiting for an answer for 5 days Admins

[hexed nimbus]

weekend aint no business days mate so its day 3 now

[warm ether]

...

[wicked lodge]

Hello I get Ban for Vac can somoene unban me I just buyed the game and I wanna play whit my friend

[sturdy terrace]

Hey! could you send your steamid in here?

[sturdy terrace]

!steamid

[glass olive]

Hey, @wicked lodge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wicked lodge]

!steamid

[glass olive]

Hey, @wicked lodge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid