support

[unborn mantle]

Can I speak to an Admin please?

[desert needle]

yes hello im admin

[hexed nimbus]

Depends what the question is mate

[desert needle]

how much left on medium. my base is decaying

[worn hare]

dont worry bases dont decay when server is offline

[digital crag]

Hi @hexed nimbus I made a ticket Ticket #5dc0d1, if you can see that, its quicker to explain 🙂

[desert needle]

mike how much left until medium online

[sturdy terrace]

If you're not looking for support then please don't send messages in here.

[hexed nimbus]

Is that a report or appeal as reports get done as fast as humanly possible and if its a appeal it would be up to 3 business days

[hexed nimbus]

Till its fixed #announcements

[digital crag]

its a generic support ticket with "other"

not an appeal

[hexed nimbus]

Asap depending on how Busy it is

[spark glade]

<@&274971100184576010> I don't understand why I was banned, what are the cheats for?

[hexed nimbus]

!appeal

[glass olive]

Hey, @spark glade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spark glade]

I did it, but no one answers me

[digital crag]

thank you @hexed nimbus

[hexed nimbus]

Read the last part of the msg above

[wise moth]

@misty scroll

[digital crag]

short story we bought 2 minis, 1 despawned

[hexed nimbus]

Time to farm the do not refund or replace here mate

As the not allowed to interfere in gameplay

[digital crag]

the programming of the vehicles in this game is so bad 😄

[desert needle]

update on eu medium!!!!!????

[hexed nimbus]

If its outside it can despawn overtime if it was still on the heli pad when buying the second the first despawns

[hexed nimbus]

If there is any it will be posted in #announcements

[wise moth]

<@&274971100184576010>

[hexed nimbus]

Just State the question mate no need to tag all staff with no msg to respond to

[wise moth]

i don't trust you

[hexed nimbus]

Lol let me guess your banned and want to be unbanned then make a appeal. If you want to report a cheater make a ticket on the website or F7

[wise moth]

fresh account banned

[stiff meteor]

!appeal

[glass olive]

Hey, @wise moth

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[static quail]

like how hard is it to find provider and to host fucking server

[hexed nimbus]

Try it and find out

[nocturne rover]

i need admin

[static quail]

well i might as well theres problems with your servers with months now so many players left,like at this point u could invest in your own equipment and host them yourself i am sure you get enough money

[craggy whale]

anyone know why i can't move my mouse unless im in my map or inventory?

[ebon escarp]

update on eu medium like?

[hexed nimbus]

Unplugged or dead batt

[craggy whale]

nope. it works on the map and inventroy

i can also aim in and shoot

i just can't move my POV at all

[static quail]

no its too hard for them

[craggy whale]

plus i was playing other games

[hexed nimbus]

Wait for #general to open again mate this is a support channel and the working on what you want

[hexed nimbus]

Check options settings I would say or Google it might find a solution

[static quail]

i gave support to him because no one else would

[hexed nimbus]

Try pressing tab and go out and see what that does

[hexed nimbus]

#announcements

[craggy whale]

i just had to restart and wait que

sucks but, only solution that works

[hexed nimbus]

Well gl man

[twin pivot]

ticket

[hexed nimbus]

!ticket

[glass olive]

Hey, @twin pivot

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[worn hare]

when will u guys unlock https://discord.com/channels/274965952116817920/274965952116817920
Server is booting

[twin pivot]

thank you i created a appeal for a mute

[desert needle]

is bps wiped

[ripe hollow]

just curious why on forcewipe day im banned for hacking which must be due to vpn or somthing with myself and 11 other members with vip and not given a reply now closing into end of day 2 wipe and i have not recieved an answer

[stiff meteor]

!appeal

[glass olive]

Hey, @ripe hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty slate]

Can someone look into Ticket #270e34

Blatant launch site cheater

[past axle]

<@&274971100184576010> i need help

[stiff meteor]

What do you need help with?

[past axle]

someone from my team was using hacks on the server and we all got banned, I would like to know who that person was.

we were all sanctioned for 7 days as we understand the hacker is banned permanently?

[stiff meteor]

!appeal

[glass olive]

Hey, @past axle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[past axle]

I have already submitted the ticket more than 2 days ago and I have not received a response.

[stiff meteor]

Use that process outlined above. Unfortunately, it does take 1-3 business days due to demand. If no response by the end of the third day following the report I can notify an administrator.

[past axle]

I just need to know if you are going to tell me the person who used hacks on my team.

because I am told that nobody did anything.

[stiff meteor]

I would wait until you've gotten official word back via the support website ticket. I'm not 100% sure if the results of other people's reports/bans are public. Sorry!

[past axle]

but the penalty for the use of hacks is permanent?

I don't want to invite the cheater again after 7 days of banning.

[stiff meteor]

Fair point. Unfortunately we will still have to wait for the support ticket to be viewed by an administrator.

[past axle]

So a person who uses hacks on this server is not banned permanently?

@stiff meteor

[stiff meteor]

To the best of my knowledge it is a permanent ban via EAC. You'll have to wait for your support ticket to be viewed by an administrator for any further guidance. Sorry I couldn't be of more help. We appreciate your patience!

[toxic wadi]

<@&274971100184576010> why cant i send a msg in the lfg channel, any time i try and send a msg my screen just shakes and my msg doesnt go through

nevermind i see why now

[long wren]

It could be because the line is too long.

[toxic wadi]

i figured it out the servers in slow mo and can only send 1 msg every 2 hours

[long wren]

ah

[toxic wadi]

other channels have differnt amount of time you can see in the bottem right where the stopwatch icon i

is

[long wren]

Yes, slow mode is activated to prevent spam.

[toxic wadi]

i understand it now

[fierce stirrup]

why does my game always disconect timeout me

like ive verifyied files 200 times now

[long wren]

timeouts are an issue that occurs on all servers, not just ours, and we don't know exactly why they occur.

[main stratus]

i need help from an admin

[long wren]

hello what issue are you have

[main stratus]

locked myself out of my bunker and it doesnt decay eventhough i took all wood out of the TC

it says should take about 3 hours for wood to decay but its been 12 hours now

[long wren]

wooden wall?

[main stratus]

wooden foundation

if at least an admin could check if it loses hp than i would be happy already

[long wren]

There is nothing we can help you with.

admin does not interfere with gameplay at all

[main stratus]

alright

[upbeat zenith]

is there an issue with rust+ api for us vanilla main?

I can't get it to see the server just says offline

[grand wadi]

My teammates and I raided the home of a banned scammer, and then I was kicked out of the server, indicating that I was playing with the scammer, but all my teammates were normal and they were not banned. Only I am prohibited Appeal #3f05b9

Who can help me

[stiff meteor]

You'll have to wait for a response on your appeal ticket.

[hard storm]

i think theres a cheater in rustoria long US can you check him out? his name is awww near military tunnels 76561199220062681

[stiff meteor]

!report

[glass olive]

Hey, @hard storm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stone radish]

Please help me

why am I being banned when logging in to the server

[glass olive]

Hey, @stone radish

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gritty adder]

Hey it says im banned from Rustoria BR long official and i've never played official, always when i join rustoria servers says banned for cheating but i've never cheated nor played rustoria this makes no sense, idk if its an error or what

[stiff meteor]

!appeal

[glass olive]

Hey, @gritty adder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hard storm]

im putting the players id who killed me 3 seconds ago in the report but it wont show up on the server list any reasons?

@stiff meteor

[stiff meteor]

If you're using the f7 report menu, be sure you're selecting the player username of the person you're trying to report. Some players complicate this by making usernames that are close, but not the same as their Steam ID.

[hard storm]

no like on the rustoria report menu

[long rapids]

How do I put in a ticket? Cheaters outside our base.

[stiff meteor]

!report

[glass olive]

Hey, @long rapids

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[balmy nacelle]

yo

[long wren]

sir!

[balmy nacelle]

admins do your job theres hella cheaters on your sever

theres 6 dude insta headshoot everyone i reported them 3 days in a row

still no ban like wtf

[bold verge]

where can i doa ticket

[frozen coyote]

any idea why rust + keeps disconnecting

[balmy nacelle]

yo internet

[frozen coyote]

not doe

[long wren]

!ticket

[glass olive]

Hey, @bold verge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long rapids]

Alright well we're raided by a 6 man of cheaters, thanks for pretty much nothing rustoria admins

[torn heart]

!report

[glass olive]

Hey, @long rapids

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[desert quail]

SAME PLEASE <@&874995535881326632> Help we are getting raided by 4 cheater on Rustoria EU LONG pls help

all days cheaters

please do something

[lime swan]

hello?

[digital ridge]

!ticket

[glass olive]

Hey, @digital ridge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime swan]

!ticket

[glass olive]

Hey, @lime swan

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[atomic junco]

!ticket

[glass olive]

Hey, @atomic junco

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pastel frost]

/ticket

[glass olive]

Hey, @pastel frost

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[desert quail]

6 CHEATERS RAIDING VILLAGE IN P29 PLS ADMIN HELP ON RUSTORIA EU LONG

[stiff meteor]

!report

[glass olive]

Hey, @desert quail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[desert quail]

@stiff meteor my friend. How Am I supposed to have an evidence if all I can do is spawn in 15 differents beds and DIE INSTANTLY

[velvet heath]

If any Rustoria Main admin can help me please. I'm glitched into a raft in the water and can't move

My character is just stuck glitching up and down

[stone radish]

Can you believe me?

I've been banned for nothing 3 times already.

[digital ridge]

Hello, support team,

I was recently banned from BR Main and would like to request a review of the penalty. From what I understand, the ban happened because I was in a team with players who were using hacks. However, I want to clarify that I was never friends with them, I didn’t know they were cheating, and I had no involvement with the use of hacks. I was playing solo when I was invited to the team, but my base, my gameplay, and my actions in the game have no connection to theirs. In fact, I don’t even have them added on Steam.

I believe I was unfairly penalized and kindly ask you to reconsider my case and remove the ban.

I look forward to your response and appreciate your attention.

[stone radish]

what could it be related to

[stiff meteor]

!appeal

[glass olive]

Hey, @digital ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[stiff meteor]

Sorry, the admins do not interfere with gameplay at all.

[digital ridge]

Já fiz o ticket, mais não obtive resposta

[long wren]

did you make appeal?

[digital ridge]

I just want you to understand me please, I never had contact with the players who were using hack, we were friends because they had their base close to mine, so they invited me to the team, so they wouldn't just kill me. Then the next day I got banned, we can investigate, I didn't even play with them

Yes, I made the appeal and it is pending.

[stone radish]

The appeal doesn't help, it automatically blocks me when I log in, although I've never played with cheats and writes some kind of heresy about the reason, like I was banned 30 months ago

[long wren]

It doesn't matter whether you know he's a cheater or not.

[digital ridge]

what should i do?

But then I have to pay for something I didn't do? That's illogical. I'm sorry. I've never hurt anyone and I don't cheat.

[stone radish]

I already talked to one person from the administration and he told me that I would be unblocked, but this did not happen.

[digital ridge]

Well, I'm upset, because I was playing alone, so I was called to the time so I wouldn't die for them in the region of our base

[proud hawk]

I asked for a refund response about a week ago, but suddenly my ticket was closed, what should I do?

[surreal stump]

Hi admins, on the US Long server there are 2 hackers that activate and deactivate every now and then. Many people report them and nobody does anything, they have been in the area for two days now, and even other clans report them and they do nothing.

[digital ridge]

It's complicated, you see, I'm very upset about this, but they know what they're doing... unfortunately I don't agree with the ban.

[stone radish]

Can you trust me?

[surreal stump]

76561198320395689
76561199744769293

[stone radish]

I've already been banned 3 times for nothing.

What could be the reason for this?

The appeal doesn't help, I'm automatically blocked when logging into the game, even though I've never played with cheats, and they write some kind of heresy about the reason, as if I was banned 30 months ago.

I have already talked to one person from the administration, and he said that I would be unblocked, but this did not happen.

<@&274971100184576010>

[surreal stump]

<@&274971100184576010> Hi admins, on the US Long server there are 2 hackers that activate and deactivate every now and then. Many people report them and nobody does anything, they have been in the area for two days now, and even other clans report them and they do nothing.
76561198320395689
76561199744769293

[raven bison]

!report

[glass olive]

Hey, @surreal stump

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

If your appeal is approved, you will be unbanned. If it is denied, you will have to wait until the ban expires.

[digital ridge]

ok, thanks for your attention

[queen geode]

!report

[glass olive]

Hey, @queen geode

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ripe gyro]

ADMINS, why was I banned? EU MAIN

[stiff meteor]

!appeal

[glass olive]

Hey, @ripe gyro

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[manic egret]

is US medium down rn

[long wren]

I will forward

[jade fern]

is US medium down rn

[rotund surge]

yea, it has to be.

been trying for 20 minutes

[jade fern]

@rotund surge yo beats ass

[rotund surge]

😹😹 bra

[lapis hemlock]

FIX US MEDIUM

[grim parcel]

PLS

who else dced outtisde

[jade sapphire]

me

[lapis hemlock]

SAME

[grim parcel]

dumb ahh server

inven of sulfur on me too

[lapis hemlock]

FIX US MEDIUM ITS BEEN SHIT SO MUCH LAG

[tidal wadi]

hello
@brave lance come to discord you said
in game name is "extremely small piece of paper"

[long wren]

Send a dm @brave lance with your steamid

[tidal wadi]

you're staff right?

[long wren]

umm yes chat mod

[glad cosmos]

hi why ive been banned for hacking? i did not cheat

[long wren]

!APPEAL

[glass olive]

Hey, @glad cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glad cosmos]

!appeal

[glass olive]

Hey, @glad cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glad cosmos]

how long till i get unbanned?

i want to play now

[long wren]

appeals take 1-3 bussines days

[barren plank]

zzzzz

rustoria main crashed

[tidal wadi]

yo

@brave lance

[mellow barn]

Will i get support or not?

[tidal wadi]

drag

[long wren]

Hello what do you nee dhelp ?!

[low ingot]

hopefully they roll it back

[mellow barn]

I can't create ticket but my Acc is banned for playing with cheater but i never played with cheater on that account

[long wren]

!appeal you need make an appeal

[glass olive]

Hey, @mellow barn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mellow barn]

As I said I can't make appeal on site it says I don't have ban

[long wren]

you said can't make 'ticket'

[mellow barn]

I mean ticket about appeal

[long wren]

!steamid

[glass olive]

Hey, @mellow barn

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mellow barn]

Wait give me sec I'll come from pc

[long wren]

ban not found right?

[muted kiln]

76561199575461705 Esping for last 6 months on Rustoria EU medium and still not banned lol

[mellow barn]

Yeah

[long wren]

!ticket please make an ticket with proof

[glass olive]

Hey, @muted kiln

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[austere yarrow]

any reason i cant load into the server js saying "disconnected"

[low ingot]

@austere yarrow it crashed

[austere yarrow]

ok

thx

[long wren]

oh us main?

[low ingot]

yes

[austere yarrow]

yes

[long wren]

yea server crashed

haha

[austere yarrow]

fighting 9 kids at launch rn LMFAO i better wake up before

[low ingot]

I just got into a 2v4, teamate died, killed 2 but the other 2 got me, hopefully they roll it back lmao

[mellow barn]

😂😂

[tribal merlin]

I actually like when rustoria is down because I get to post my favorite meme

[austere yarrow]

😭

anyone have the connect

[mellow barn]

Yes

Connect 773852892445

[austere yarrow]

js not the connect LMFAOOO

[mellow barn]

That's just random numbers 😂

[low ingot]

client.connect main.rustoria.us:28015

[tidal wadi]

.

[austere yarrow]

thx

[low ingot]

Is US Main being rebooted?

@long wren

[raven bison]

yes

[low ingot]

You can't submit a ticket?

[mellow barn]

Nope

[low ingot]

How come

US Main back up

[narrow dawn]

WHEN IS wipe on mondays eu

[tidal wadi]

@brave lance

[mellow barn]

@long wren 76561199019844939

[tidal wadi]

drag

[barren plank]

main server just frozen

[low ingot]

main server can't see my friend and people are just standing still

[mellow ravine]

💀

[tribal merlin]

rustoria us main frozen for me

I will now post this meme again

[mellow barn]

any admin can look into my case?

[naive oxide]

<@&274971100184576010> <@&874995535881326632> Where are the bots in the military tunnels where are the bots in the subway? Where are the 300 slots? what's going on with your server anyway? SEA LONG

[lunar plank]

timed out

[lunar plank]

the military bots getting killed fast

you farm it fast

[naive oxide]

There are none at all, and there are no bots appearing.

friend, don't write if you don't know, please

[lunar plank]

yes i know

ill show you dw

[naive oxide]

<@&274971100184576010> <@&874995535881326632> Where are the bots in the military tunnels where are the bots in the subway? Where are the 300 slots? what's going on with your server anyway? SEA LONG

[mossy kettle]

what should I do if I'm banned for nothing?

[smoky cape]

!appeal

[glass olive]

Hey, @mossy kettle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tribal merlin]

stop cheating

would be my recommendation

[long wren]

please move #general

[mossy kettle]

I didn't cheat.

[smoky cape]

Just make an appeal and an admin will get back to you

[mellow barn]

@long wren any help man

[long wren]

I will forward msg

i cant help you because im not an admin

[vocal hazel]

can you report someone here?/

[long wren]

[vocal hazel]

.....

[long wren]

Reports must be made through ingame F7 or by creating a ticket on the website.

[glass olive]

Hey, @long wren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[near halo]

!verify

[glass olive]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[austere yarrow]

they workin on it?

[long wren]

Yes

maybe

[carmine swallow]

@long wren sir can u please increase sea long limit there is like 3 hours q and 250 pop only while the map is full size and normal limit is 350

[tender juniper]

same problem

@long wren can u increase he map limit of rustoria.com sea long the map is big and normally has 350 pop now its 250 and heavy q

[long wren]

!SLOTS

[glass olive]

Hey, @carmine swallow

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[tender juniper]

so is the server broken that it cant increase it

[mellow barn]

bro here support is doomed

disgusting

[tender juniper]

can see

[mellow barn]

i think they barely care until unless u r vip or some payment issues xd

[tender juniper]

7 admins online btw

18 chat mods

[mellow barn]

its been 1 day i am asking same question and no one cares to answer it because of there stupid ticket system

all i am listening i mention admin or i forwarded ur message

[long wren]

huh

[violet scaffold]

It has been more than twenty days since I submitted an opposition to the ban, but there is still no response, what should I do?

[long wren]

What is your question?

[mellow barn]

go play new server

[violet scaffold]

)

[mellow barn]

.

[long wren]

ah

[tender juniper]

so we have to also lose our progress and continue in new server?

cuz the q is full and admins cant do anything to increase it

damn 12hr worth of progress is in waters

[mellow barn]

they want you to pay xd

increasing it make it people buy less vip xd

cant u see lol

[raven bison]

@mellow barn DM

[tender juniper]

@raven bison cant u do something about sea long?

[raven bison]

what's up?

[tender juniper]

.

this

[tender juniper]

this guys said too

[raven bison]

upped to 300

[carmine swallow]

thnx man

[tender juniper]

thank you so much man there is progress yesterday it was 250 too and we couldnt join

thnx man

[quartz scarab]

I got banned for no reason, I can even get verified, please unban me 76561199014415900

[long wren]

!appeal

[glass olive]

Hey, @quartz scarab

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mellow barn]

i did

[thorny dune]

Hello, your appeal was approved 6 hours after you submitted it, could you try connecting again?

[thorny dune]

This should now be fixed and you can connect

[cinder meadow]

!фззуфд

!appeal

[glass olive]

Hey, @cinder meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[humble helm]

my backpak disapears wen server restarted

[sturdy terrace]

Usually anything dropped on the ground/any bodies on the ground, dissapear after a server restart. This is just how Rust works, so we can't do anything about it.

[humble helm]

o ok thanks

[radiant plover]

Ive been charged twice for my vip bougt one last night and got charged again this morning here is receipt RJ DOWDING LTD nr.2625-0119 for the latest one nad receipt for the one yesterday [nr. 1959-4570] fra RJ DOWDING LTD

[sturdy terrace]

Please head to #payment-support and make a ticket

[lapis cosmos]

я вхожу на сервер, появляюсь на пляже, бегаю минуту и меня кикает по причине хакинг, хотя я вчера играл без читов, я был в пачке и все мои тиммейты сейчас спокойно играют, возможно это баг или из за того что у меня вак в другой игре, проверьте, мой стим айди - 76561199564493703

I enter the server, appear on the beach, run for a minute and I get kicked because of hacking, although I played yesterday without cheats, I was in a pack and all my teammates are now playing calmly, maybe this is a bug or because I have a vac in another game, check, my steam id is 76561199564493703

[spark glade]

<@&274971100184576010> Please help, I was banned for cheating, although I have nothing

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @spark glade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lapis cosmos]

.

[spark glade]

I've already done it. But I don't understand the reason for the ban

[long wren]

!appeal

[glass olive]

Hey, @lapis cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grand wadi]

@thorny duneMy teammates and I were raiding a banned cheater's house, and then I was kicked out of the server showing that I was playing with cheaters, but all of my teammates were normal and they were not banned. Only I was banned Appeal #3f05b9

[sturdy terrace]

Please don't tag admins unless absolutely necessary. Your banning admin should reply to your appeal as soon as they're available. It usually takes 1 - 3 business days. So please have a little patience

[frail dove]

where do i report a cheater?

[long wren]

!report

[glass olive]

Hey, @frail dove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hexed crater]

hi can someone help me few weeks ago i could join the servers yesterday i tried i cant it says server disconnected

[sturdy terrace]

Does it only say "Server disconnected"?

[hexed crater]

Disconnected: Connection Attempt Failed

i only get this on rustoria servers

[sturdy terrace]

This is a Rust bug that happens sometimes, can you try and verify your files?

[hexed crater]

i will try

same problem

[sturdy terrace]

Alright, then I'm unsure how to help you. Can you try and google the problem?

[shy remnant]

Open a #network-support-old ticket

[open grail]

Try closing eac in your task manager and a pc restart might help

I get that sometimes and one of those things fixes it

[hexed crater]

what's eac?

[open grail]

Easy anti cheat

It'll have a blue panda symbol

[hexed crater]

got it

same thing i google the problem it says its from my ip

i will try getting vpn to fix it

[open grail]

Yer #network-support-old then. Sorry it fixes it for me usually

[hexed crater]

thanks

[naive oxide]

<@&874995535881326632> <@&274971100184576010> Where are the bots in the military tunnels, where are the bots in the metro? What is going on with your server? What are you doing with this server, please tell me? You said that you passed on information on this problem, but I live near the tunnels and I can't loot them. Why is something that should work not working? server SEA LONG

[sturdy terrace]

Please don't tag the admins unless it is extremely necessary. You probably see no bots, because someone just killed them. They don't respawn instantly, especially on lower pop servers.

[versed flume]

!report

[glass olive]

Hey, @versed flume

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vale pine]

hey what’s up with us main

[tender juniper]

@raven bison i understand why the server limit is 250 but can i know when will it be fixed so my buddies can join to

or the whole wipe it will be like this

[foggy lotus]

<@&874995535881326632> Why can´t I access EU Long without queue eventhough I bought 4 weeks VIP on 06.03.25 - Please fast help. Thanks

[lyric basalt]

vip is 30 days

If I am correct its already 9/3/2025

[tender juniper]

xd

[foggy lotus]

Thats correct but please why am I stuck in queue then ?

[tender juniper]

bcz vip ended

ohh u bought it 3 days ago

[foggy lotus]

lol

[digital ridge]

Até agora não responderam meu ticket, já têm quase 24 horas

[tender juniper]

u bought it on 6/2/25 or 6/3/25?

[lyric basalt]

ahh I see please make a #payment-support ticket

[foggy lotus]

6th of March 2025

Ticket is Eu-3920

[digital ridge]

Será que têm como alguém resolver isso pra mim?

[long wren]

what issue are you have?

[digital ridge]

Hello, support team,

I was recently banned from BR Main and would like to request a review of the penalty. From what I understand, the ban happened because I was in a team with players who were using hacks. However, I want to clarify that I was never friends with them, I didn’t know they were cheating, and I had no involvement with the use of hacks. I was playing solo when I was invited to the team, but my base, my gameplay, and my actions in the game have no connection to theirs. In fact, I don’t even have them added on Steam.

I believe I was unfairly penalized and kindly ask you to reconsider my case and remove the ban.

I look forward to your response and appreciate your attention.

[long wren]

did you make appeal?

[digital ridge]

I just wanted to play in peace, I never used cheats, I was banned unfairly, because I was only in their time so I wouldn't be dying all the time for them, because they lived in the region of my base.

[digital ridge]

Yes

please give me a chance

[long wren]

what your banned reason?

assosiation ?

[digital ridge]

I was banned "as if I was using a hack, something like that" then I found out that the people who invited me to the time were hacking, and I didn't know, because I met them on the same day, then they were banned and so was I, because I wasn't aware, so much so that I don't even have these people who were on my team, on my steam, if you want I can give you remote access to my pc so you can check it out

[digital ridge]

I think so, 6 day and 6 hour ban

I only made friends with them because I was playing alone, and then they felt sorry for me, because they were killing me all the time, so they invited me to the team so they could see me and not kill me, because we were base neighbors, but I never even farmed with them, nor did I enter their base.

If you want, I'll give you access to my any desk so you can log into my PC and investigate, I swear to God I didn't know

[long wren]

The admin will review your appeal and make a decision. Please wait for a response to your appeal.

[digital ridge]

Ok…

[crimson barn]

he probably response you when you are unbanned

[long wren]

If your appeal is approved, you will be unbanned. If it is denied, the ban will remain in place.

[crimson barn]

i still waiting for the same since Thursday

[foggy lotus]

can you check on this quick pls? I don´t buy VIP in order to skip the waiting simulator to still end up in the waiting simulator. thanks guys

fast - it seems to work. thx

[long wren]

appeals take 1-3 bussines days

[crimson barn]

they doenst do anything, only says 1-3 days ands waits the ban ends

[crimson barn]

yeyes we will see tomorow thw 3 day waiting

busssines day waiting

[merry moat]

I need a bit of help

[long wren]

hello

whaat do you need help ?!

[merry moat]

On one of the 5x there’s a guy named torta eater and he’s hacking my whole team reported him but admins won’t do anything

[long wren]

I think the timing was bad. If he cheats again, please make another ticket. 🙂

[merry moat]

Ok

Thanks for the assistance

[sacred sedge]

Can you ask the administrator to check these two players?
These two players seem to have unusual accuracy and their accounts look suspicious.
we've been getting killed by them all day
https://steamcommunity.com/profiles/76561199316896415
https://steamcommunity.com/profiles/76561199443564990

[sturdy terrace]

Did you make a F7 report or a report on the website?

[sacred sedge]

we've f7e many times.

[sturdy terrace]

If you want a response directly from the admin, then you should head to https://rustoria.co/support and create a report there.

For future reference please don't post any SteamID's or steam profiles of proposed cheaters in here, since they themselves can read these messages.

[sacred sedge]

I see. I'm sorry I was so hasty.
It's force wipe now.
Every day is important to me.
If he cheats, I don't think I'll have time to wait for the EAC to take over.
So I hope that if the administrators have time, they can check these two players and their teams.
Their team seems to have a lot of suspicious STEAM accounts.

[sturdy terrace]

I understand your urgency, but the admins are doing admin work as a hobby, and they all have alot of other stuff to look after in their lifes, such as jobs etc. So please have some patience, and an admin should respond to your ticket as soon as they can

[sacred sedge]

Okay, thanks. I understand.

[primal crystal]

Can't get YT to link...

/show up as subscribed*

[stiff meteor]

!youtubelink

[glass olive]

Hey, @primal crystal

Unfortunately, linking YouTube with our link system isn't possible due to restrictions with Google APIs. However, as long as you link the other socials, you'll be able to claim the loyalty kit (on applicable modded servers). YouTube linking functionality may return in the future, but we are currently unable to give an estimate of when this will be implemented.

[primal crystal]

!youtubelink

[glass olive]

Hey, @primal crystal

Unfortunately, linking YouTube with our link system isn't possible due to restrictions with Google APIs. However, as long as you link the other socials, you'll be able to claim the loyalty kit (on applicable modded servers). YouTube linking functionality may return in the future, but we are currently unable to give an estimate of when this will be implemented.

[pallid sequoia]

Hi, are BP's wiped monthly as well on the EU Long server?

[hexed nimbus]

Yes #server-info for all server information / server

[pallid sequoia]

Great, thanks!

[nimble wharf]

do stashes just disappear sometimes

[meager bay]

yea some dude called 123 w lvl 0 acc has de job of clear them so the srv dosent lag

hes a very handsome guy

[azure elk]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[gray wasp]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[eager jasper]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

[eager jasper]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

[azure elk]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing steam id is 7656119819014445

[gray wasp]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[azure elk]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing steam id 7656119819014445

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

[fluid stump]

you guys need to look at reports on US Long, there are blatant cheaters, that you need to ban

[gray wasp]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

[fluid stump]

you guys need to look at reports on US Long, there are blatant cheaters, that you need to ban

zZz is cheating

and borgar

[jaunty galleon]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing 76561198190144450

[raven mist]

Stop spamming

Let your friend appeal on bans.rustoria.co

[dusky plover]

You banned my teammate wrongly, my entire team have vip, we pay money for this type of service when you can be banned wrongly and some neighbougs will come to raid u instantly after this?
Thank for the great service, RUSTORIA! The best servers where you can be banned for nothing Steam ID: 76561198190144450

[raven mist]

Okay then

[fluid stump]

you guys need to look at reports on US Long, there are blatant cheaters, that you need to ban

[azure elk]

I am waiting for your responce, guys, u can just ban all my team for nothing and make me wait? All my team have VIP, we paid u like 100 only at this wipe and u can make me wait till my base decay or someone raid it?

[stiff meteor]

If you have already filed an in-game f7 report, you'll have to wait for an administrator to review it and take action. Unfortunately there is nothing more we can do to help right now.

[raven mist]

Having vip doesnt make you imume to being banned im afraid

Make an appeal and wait for the banning admin to review ir

[fluid stump]

Its been 30 minutes

you guys are not responding

[raven mist]

Might take a bit longer then 30 mins sir

Its been force

[fluid stump]

they have been cheating all wipe but you dont respond fast enough to catch them

[azure elk]

But you need to check my appeal instantly, U just ban me for nothing and make me wait? Are u fucking real?

[raven mist]

We’ll get to them asap

[fierce stirrup]

every like 20 minutes i time out a way top fix this?

[raven mist]

Your ban doesnt seem legit and not “for nothing”

[fierce stirrup]

and its only on toria

[raven mist]

If its only you timing out then its something on the route to the server , try a vpn temporarily or make a #network-support-old ticket

[azure elk]

than check it fucking now and make sure there was no any reason to ban my teammate, Unban my team, let me save my base

[raven mist]

Read it again

“Make an appeal and wait for the banning admin to review it”

[jaunty galleon]

RUSTORIA ARE THE BEST SERVERS EVER. YOUR ENTIRE TEAM BUY VIP AND U GOT BANNED FOR NOTHING, THE BEST SERVICE. PLAY ON RUSTORIA, THE BEST SERVERS EVER

[eager jasper]

RUSTORIA ARE THE BEST SERVERS EVER. YOUR ENTIRE TEAM BUY VIP AND U GOT BANNED FOR NOTHING, THE BEST SERVICE. PLAY ON RUSTORIA, THE BEST SERVERS EVER

RUSTORIA ARE THE BEST SERVERS EVER. YOUR ENTIRE TEAM BUY VIP AND U GOT BANNED FOR NOTHING, THE BEST SERVICE. PLAY ON RUSTORIA, THE BEST SERVERS EVER

[azure elk]

RUSTORIA ARE THE BEST SERVERS EVER. YOUR ENTIRE TEAM BUY VIP AND U GOT BANNED FOR NOTHING, THE BEST SERVICE. PLAY ON RUSTORIA, THE BEST SERVERS EVER

[raven mist]

Jeez, make an appeal as said above, spamming is not going to help at all

[azure elk]

-£130.78 rUSTORIA ARE THE BEST SERVERS EVER. YOUR ENTIRE TEAM BUY VIP AND U GOT BANNED FOR NOTHING, THE BEST SERVICE. PLAY ON RUSTORIA, THE BEST SERVERS EVER

[toxic shard]

how can people accuse us of doing everything to get money and you accused of banning without reasons vip players ?

those 2 statements are quite contradictory

[twin sage]

they havent meant that u can't ban vip users, they are telling about your service. If the guy had no cheats and u banned him for nothing, u just can't be more responsible and check the ban one more tim e

[toxic shard]

other people does

[twin sage]

that's the worst service if that's true

[twin sage]

i mean these people who are spamming here

[toxic shard]

I never said it was them 🙂

[twin sage]

I am pretty sure if his teammate had cheats, they wont spam like this

have u checked their appeal? @lyric basalt

[toxic shard]

they would, their personnal case is the only thing relevant to them

[twin sage]

I wont buy VIP and play rustoria anymore if u dare to ban players for nothing, just for reports or for suspected profile

that's crazy

[toxic shard]

do you really think we would ban people without reason ?

our goal is to get players playing on rustoria, not banning randsomly people

[twin sage]

I think if they are spamming here like this, they have reason for that. U could ban the guy for suspected profile and tag it like "cheats"

[toxic shard]

the reason is that they want to be unbanned

what ever the reason of their ban is irrelevant to them they just want to play

[hexed nimbus]

Bet the persoon caught for cheating wont own up to it and just say he aint. Typical behaviour

[twin sage]

if they knew their teammate has cheats, they wont spam like this

So i prefer to believe them

[nocturne sparrow]

hi, what can be the reasons for me to have 150 ping when normally i have 30/40. I talk to my internet providers and they told me, that its working fine

[hexed nimbus]

Oh trust me the do

[hexed nimbus]

Tbh you just as bricked as them then sorry to say

[toxic shard]

once I saw a cheater flying during a raid aroudn the base and the team came to spam

[twin sage]

we need this case public. I mean today's case. Publish the video when it shows he is cheater

[stiff meteor]

!network

[glass olive]

Hey, @nocturne sparrow

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[toxic shard]

we will never display proof of cheat

that would provide too much information to the cheater on how we catched him

[hexed nimbus]

And with it show how the got caught so the can bypass next time my god you dumb

[toxic shard]

which he would use the next time to not get caught

[old island]

Im new and I loaded in rustoria medium and it said I got banned for cheating when I never cheated b4

help me

[hexed nimbus]

!appeal

[glass olive]

Hey, @old island

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[old island]

!appeal

[glass olive]

Hey, @old island

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic shard]

the funny part is that the whole team comes here to complain, but not the one accused of cheat

suspicious no ?

[twin sage]

maybe they were spamming the same message and that was the goal

[toxic shard]

how don't see where you want to go with this message

[grizzled valve]

Eu Long lagging so much

server fps 7.5

[toxic shard]

fps != server lag

if you have rendering issue it means you are in a heavy area or something is happening close by

[grizzled valve]

i dont have rendering problem i mean server is lagging

[toxic shard]

but you are speaking about fps ?

[hexed nimbus]

[grizzled valve]

Average FPS = 7.5

[hexed nimbus]

[toxic shard]

it's pretty rare to see people speaking about this fps 🙂

will report it, but 10 fps on the server is actually quite ok for info

[grizzled valve]

people like teleporting when u fight and some hits not reg properly also u cant fly in attack heli

[shy rain]

Hi guys, when i try to join the server it says im disconnected for cheating and idk why, i have never cheated before

if anyone can help that would be appreciated

[stiff meteor]

!appeal

[glass olive]

Hey, @shy rain

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy rain]

thanks

[static hatch]

is there anywhere in the discord I can report a cheater?

[ripe hollow]

can any admin avaliable or the so called banning admin for my case do please explain why being a good player gets me banned for hacking with 0 explanation and i dont even know what i did wrong for an admin to carry out such a bs punishment if being built in grass and grubbing a mining outpost we are built for is hacking im lost for words

[stiff meteor]

!appeal

[stiff meteor]

!report

[glass olive]

Hey, @static hatch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stiff meteor]

!appeal

[glass olive]

Hey, @ripe hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ripe hollow]

bud i appealed and got denied with 0 reason as to why or what i could of possibly did for an admin to assume im hacking when roaming with my team 10 deep around a mining outpost aint ever been banned in my life for cheating so its a first and im getting 0 answer what i did wrong or how

[static hatch]

How many hours you got?

[ripe hollow]

its a joke and a fucking scam like all of us buy vip to get banned day one for holding a mining outpost and 6.1k

[sturdy terrace]

I understand you might be angry at the decision done by the admins, but if your appeal was declined then that decision is final.

[static hatch]

6.1k hours, visible on steam?

Pretty unlikely you'll get false banned with that many real hours

[ripe hollow]

then refund our entire team because thats bullshit

6hrs into wipe to get manually banned because an admin thinks hes too good must be cheating or some shit is just a pure fuckn joke...

[static hatch]

I'm telling you that admins don't just ban a whole team because they suspect someone's cheating lol

[ripe hollow]

i got manually banned for hacking and my entire team assoced

[hexed nimbus]

Thats normal if somebody got banned and he is in a team

[ripe hollow]

is it normal to ban legit people tho like which admin did it? pc check me anything because its an actual joke

[static hatch]

Yeah what I mean is admins do due diligence, there is very likely evidence of him cheating or doing something very suspicious

[ripe hollow]

killed a guy who shot a db in mining outpost run back and kill a guy doorcamping and bang banned for hackin didnt do much else leading up to that so i doubt they have evidence

[hexed nimbus]

Pc checks are outdated as most cheats these days are on external devices or even second pc

[ripe hollow]

@hexed nimbus 5 years of playing rust and ive never been banned tho and admins throwing out manual bans like that??

[hexed nimbus]

Well no use to keep ranting here just wait for your appeal mate

[sturdy terrace]

I understand you're upset with the situation, but your banning admin deemed you unworthy of getting an unban. Nothing else to say. You don't need anymore support so please head to #general since this channel is only for people in need of support.

[ripe hollow]

im here for an answer i recieved a deny 2 days after force bro like cmon 10 of us with vip 0 ban history and here i am getting manualed like tf??

[static hatch]

They don't, that's the point

If you have over 6000 real hours (and not some botted bullshit, any experienced player will just check battlemetrics) then they would give you the benefit of the doubt

[ripe hollow]

bro if we were cheating or lets just say me why in the fuck would we build for a mining outpost in grass

like where is the actual logic in that shit

[static hatch]

Your building spot is irrelevant

[hexed nimbus]

Thats what the call investigating and the dont just ban because the dont like your gearset or name

[static hatch]

There's no way you have 6000 hours and think admins are this bricked

[thorny dune]

I understand you may be a bit frustrated but if you submitted your appeal and it was denied there isn't much else for you to do here at least. If you feel strongly about this decision you can reach out to either Monologic or Luke and explain the situation to them.

[ripe hollow]

the answer im looking for appreciate it will hit them up

[strange stirrup]

Appeal #cf7e49 !!!!!

[hexed nimbus]

1 to 3 business days and its a sunday now

[strange stirrup]

but but

[topaz estuary]

can we have a admin on rustoria long ^

or you guys play other game while we are getting cheat on

[delicate jewel]

I dont think chickens are spawning on 5x trio US 😦 im tryna make some pies bruh

also, wheat isnt impacted by the 5x multiplier

unless this channel is only for like ban/mute stuff (sorry if it is)

[prime nest]

hi i got banned but i never was in the server before, tried to connect and it says "banned" help me

[sturdy terrace]

!appeal Please go ahead and create an appeal

[glass olive]

Hey, @prime nest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sturdy terrace]

!report

[glass olive]

Hey, @topaz estuary

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[topaz estuary]

worst thing

ever made

you became like moose useless

kid has been cheating since 2 hour

reported him mutiple time 0 admin doing nothing

gg we quit let them play and destroy other people wipe

[sturdy terrace]

I can understand why you're frustrated, but the admins aren't chronically online. They respond to reports as soon as they can, but they have many other things they have to do aswell. So please have some patience

[topaz estuary]

been 2 hour

where are they

[thorny dune]

I understand it's frustrating but we have thousands of players, all creating reports, we go through them as fast as humanly possible and reply to each one if it's a ticket you submitted and not an f7

I don't see a ticket from you though, unless you mean an f7 you submitted was taking longer to deal with?

[worthy shell]

Good evening, I was automatically charged for a pass, but I'm not playing right now. How can I get a refund?

[thorny dune]

Hello, please open a #payment-support ticket and you can request this there

[austere condor]

how do i get to the clan discord

[near halo]

why cant i join it says to go to the discord but im already in it

then Jrycella at the end

can somone please help me

<@&274971100184576010>

[lyric basalt]

!steamid

[glass olive]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

and thats it?

[twin pivot]

can i get unmuted for saying pakistan....

I put a ticket in almost 24 hours ago

[lyric basalt]

send it here

[near halo]

oh

76561198226668988

[lyric basalt]

let me check

[near halo]

thanks

[lyric basalt]

send me DM

[near halo]

alr

[near halo]

i did

[clever fox]

Help me check when the ban was issued on the story
https://steamcommunity.com/id/udaysgod

[hexed nimbus]

!appeal

[glass olive]

Hey, @clever fox

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vale helm]

Appeal #b0dc32
how long it usually takes to solve the appeal?

[hexed nimbus]

Read right above your post mate

[long rapids]

Been reporting the same group with cheaters for 3 days, nothing happening to them, hearing them raid other people as I write this. What gives?

[rigid stag]

yall banned me for playing with cheater and pc checked and seen he wasn't he got unbanned but im still banned?

[potent solstice]

I needed to break a foundation, can you help?

[lyric basalt]

Unfortunatelly but we dont interfere with gameplay

[potent solstice]

ok no problem but thanks anyway

[normal orbit]

!appeal

[glass olive]

Hey, @rigid stag

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

!report

[glass olive]

Hey, @lucid stratus

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lucid stratus]

and I was throwing and timates were being thrown through F7 to no avail

[storm pier]

!appeal

[glass olive]

Hey, @storm pier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[storm pier]

any mods able to help me out? says i am banned for cheating but i checked the support page and says i should be able to connect but it will not let me.

<@&274971100184576010>

[raven bison]

steamid?

[storm pier]

https://steamcommunity.com/id/111111111133333333333232/

[potent wasp]

<@&274971100184576010> https://steamcommunity.com/profiles/76561198150908967/

[shy remnant]

??

[potent wasp]

I have banned from your server. but I am a new player. can you check please ? I can access an other servers but I cant login your server

[shy remnant]

!appeal

[glass olive]

Hey, @potent wasp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tough bay]

where can i report the guy which cheating on rustoria?

[shy remnant]

Sorry not on my pc right now. Please make an appeal

[shy remnant]

!report

[glass olive]

Hey, @tough bay

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven bison]

@storm pier you should be able to connect in 5-10 mins

[raven bison]

appeal

[lapis hemlock]

yo admin thers alot of boars glitching out in us med at ranch inland

[brave rock]

any admins?

Having a similar issue as goon with one of my teammates

we were just playing, he logged to go to the store and now he is banned?

<@&274971100184576010>

[raven bison]

id?

[brave rock]

https://steamcommunity.com/profiles/76561198059597223/

[raven bison]

he can play in 5-10 mins

[brave rock]

thank you

[raven bison]

wdym?

[shy remnant]

@robust phoenix how can we help you ?

[robust phoenix]

I was wrongfully associcated today, was asked to pop into discord and talk to Berch.

[shy remnant]

Please DM @thorny dune with your Steam ID

[robust phoenix]

I've sent him my appeal number, i'll do steamID too

[shy remnant]

You actually don't need to sit in voice chat until he doesn't ask you to come there btw

[robust phoenix]

Oh, perfect. Thanks for clarifying. Have a good day.

[shy remnant]

You too! 🙂

[lapis hemlock]

thers like a bunch of boars stacked in the ranch in safe zone q14 us medium might cause lag idk

[lime finch]

Appeal #65d387 PLZ respond @shy remnant @here ive been waiting 2 days

[gaunt solstice]

!report

[naive oxide]

Perhaps I see a problem in the absence of bots in military tunnels and subways? Because they're not there? Or do you think that after playing 9k+, I won't be able to figure out if they exist or not? maybe before you ban them from the discord, you will start to understand the problems, rather than ban them for voicing the problem.

[glass olive]

Hey, @gaunt solstice

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[naive oxide]

when will the bots in the subway and military tunnels on sea long be repaired?

The problem is that there are loot boxes, but there are no bots.

[woeful sinew]

is a ban for "playing with hacker" permanent or is it temporary?

[long wren]

first ban 7days

[long wren]

!appeal

[glass olive]

Hey, @woeful sinew

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[naive oxide]

when will the problem be solved????

when will the bots in the subway and military tunnels on sea long be repaired?
The problem is that there are loot boxes, but there are no bots.

is this the official server or what? why is it not working as it should?

[long wren]

ummm Sorry i dont know 😔

[naive oxide]

Well, can you somehow convey information about why I’ve been writing this error all day, but the status on this is zero.

this is an official server, animals don't run, they stand still, there are no bots, will anything work normally on sia long? except for stable lags?

[teal ravine]

CHEATER

[glass olive]

Hey, @teal ravine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[teal ravine]

I NEED HELP WITH CHEATER

PLS COME VC

IM LOSING SO MANY AKS

[vale matrix]

SUPER BLLATANT

LITERALLY

[smoky cape]

!report

[glass olive]

Hey, @teal ravine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vale matrix]

QUADDED THOMPSON 150METERS

[teal ravine]

<@&274971100184576010> EU MEDIUM BABY22X

[raven bison]

!report

[glass olive]

Hey, @teal ravine

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vale matrix]

join #368790610783764480

please

i have to go sleep but i cant leave the raid

they camping super blatant cheater

[long wren]

please make an ticket

[vale matrix]

@teal ravine are u makign ticket

[teal ravine]

YES

[long wren]

There is no point in reporting it here.

[vale matrix]

https://cdn.discordapp.com/attachments/1268626690721189933/1348442635605639178/image.png?ex=67cf7a91&is=67ce2911&hm=b9e8064e4eaa1dd70fec943b831d290100441e66641030f0ef009a288b53f228&

like look att his

0.1 second tripled

[long wren]

nice please make an ticket with proof

[teal ravine]

TICKET IS DONE

[vale matrix]

bro spectate him ull see

[long wren]

Tickets are processed in the order they arrive

[vale matrix]

how long will it take

estimated

[long wren]

I don't know, there are many people who report this, besides you.

[vast flame]

thank you rustoria admins yall are goated getting this mfker banned within 10min of report

[teal ravine]

<@&274971100184576010> can u get in vc and i can stream u that cheater? its really bad here

[lyric basalt]

banned

[topaz nexus]

how long to appeals take

[wanton pecan]

yo theres a guy blatant cheating on main

76561199342294551 please take a look

[scarlet dawn]

how do i make a ticket ?

[wanton pecan]

hes obviously cheating

[scarlet dawn]

i just got banned for joining a random lol

[proper fractal]

we both did literally have a 12x2

[fleet thistle]

<@&274971100184576010> my friend just got kicked for cheating for literally no reason

[scarlet dawn]

@lyric basalt how do i make a appeal

got kicked for no reason

[fleet thistle]

yeah it must be a bug

[scarlet dawn]

this dude i joined got banned cus his steam location and i got banned cus i was in his group

[fleet thistle]

oh my friend just got kicked for straight up no reason lol, hes never played in any groups with cheaters or anything lol

W admins W server

[long wren]

!appeal

[glass olive]

Hey, @scarlet dawn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

tell your friend please make an appeal

[torn jacinth]

how will i get notified about my appeal?

[hardy marlin]

yo

any admin

[brittle mango]

76561199085593973 he is cheating on us long cheatingg @cinder zealot

[hardy marlin]

<@&874995535881326632>

76561199085593973 he is cheating

[brittle mango]

<@&274971100184576010>

full cheater

[hardy marlin]

please investagate

its very blatente

76561199085593973 <@&274971100184576010>

[raven bison]

!report

[glass olive]

Hey, @raven bison

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[brittle mango]

!reposrt

!report

[glass olive]

Hey, @brittle mango

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pulsar osprey]

alright, where do i complain that someone is likely playing with a cheater to hunt my team out of the wipe over i have no idea what... they have gone through and raided and griefed every base we drop and even when we dont show face anywhere near our base... just to then inevitably offlined the second we log off the server

its been every night of the wipe and they offlined us last wipe same people

[near halo]

can someone please loot at my ticket he is hard esping for the last hour most blatant cheater of all time Ticket #1d8511

[long wren]

tickets are processed in the order they are received so please be patient 🙂

[long wren]

!appeal did you make an appeal?

[glass olive]

Hey, @pulsar osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pulsar osprey]

yeah youll hear back in two months dont worry

[open grail]

Reports get looked at asap

[glass olive]

Hey, @pulsar osprey

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[light saffron]

My friend and I made an official report, but I am also doing it here in case y'all can do anything. The player "in report" is using obvious aim hacks. His account is extremely sus. He was able to see in complete blackness without any gear as well.

[long wren]

[open grail]

Can you edit his name out. They look at chat then turn them off makes it harder to investigate

[obsidian dragon]

hello we banned for playing with cheater right now we didnt know this son of a bitch using a cheat

[open grail]

!appeal

[glass olive]

Hey, @obsidian dragon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obsidian dragon]

i did appeal when can i get response

[light saffron]

yes, just did !

[open grail]

1-3 days my friend

[obsidian dragon]

but i wanna join mondays wipe can u help me about that 😩

[languid halo]

BR MAIN having roll backs and lagging a lot <@&874995535881326632> <@&274971100184576010>

[open grail]

We have a strict protocol about bans you have to appeal and wait

[brave hazel]

hi

i need appeal please

[ornate kelp]

is there a likely chance to get unbanned if playing with a cheater but unaware of it? thanks in advance!

[brave hazel]

yes

https://steamcommunity.com/profiles/76561199627312553/

[ornate kelp]

i greatly appreciate it steve! are u guys able to check logs and such? i met him on the server literally just looking for a new team mate lmao

[warm cove]

how do i report on here

[open grail]

!report

[glass olive]

Hey, @warm cove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ornate kelp]

someones upset lol

dont cheat faderade and u wouldnt be frustrated

[open grail]

!appeal

[glass olive]

Hey, @balmy nacelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ornate kelp]

seraphiel sorry to bother you but what are the chances of getting unbanned when playing with a hacker but i was unaware? thanks

im sure it differs from case to case

[open grail]

The rules are clear on this, association is defined as against our rules regardless if you are aware or not. But appealing could help so I would

[ornate kelp]

ok i apprecite it, are they able to check logs. literally met him on the small server and i was literally just looking for a team mate. never played with him before

[open grail]

I'd put all your explanation in your appeal and the admins will do a thorough investigation don't stress

[ornate kelp]

alright awesome greatly appreciate it man. whats the best type of evidence?

[open grail]

Well if you get a video of them flying or anything obvious those usually help but admins can tell when someone's cheating

[ornate kelp]

well, i got banned for playing with a cheater and i literally met him an hour or two before he got banned.. i literally asked him multiple times if he was actually cheating and he consistantly said no

but i got like text chats of us talking to him for the first time and such. so its not like the best evidence, you know?

[open grail]

Oh right. Evidence wise I'm not sure. I don't do appeals so can't speak much about it. Just include anything you can think of that might help the admin

[ornate kelp]

yeah haha thats the problem but ill try my best! have a good one emperor!!

[near halo]

theres a cheater on Rustoria us low pop by water treatment

shoots threw walls and insta headshots

he just toggles every time he loses

and you can tell by his movement

name is Josh Block

[long wren]

!ticket

[glass olive]

Hey, @near halo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

sigh

[balmy nacelle]

the dont ban cheaters

[open grail]

[balmy nacelle]

adminds dont ban cheaters

[long wren]

LMAO

[warm cove]

there is a previously banned cheater on an alt account and just went to reclaim all his loot in his base

!ticket

[glass olive]

Hey, @warm cove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

!report

[glass olive]

Hey, @warm cove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[keen knot]

@stiff widget@cinder zealot hello pls check dms

[long wren]

Hello what do you need help

[keen knot]

here look dms

[main anvil]

<@&274971100184576010> Hello, there is no injunction displayed in the appeal support, so I cannot join the server. Please ask the management to help me check it. My Steam ID is 76561199164973540

[long wren]

ban not found on the website?

[main anvil]

yes

[long wren]

!steamid

[glass olive]

Hey, @main anvil

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[main anvil]

I'm sorry. I know management is busy, but I need their help

[main anvil]

76561199164973540

[long wren]

i will forward

[main anvil]

thank you very much

[daring radish]

I need support!

[long wren]

Hello what do you need help

[daring radish]

This group bagged me and put cuffs on me in a chair and they not letting me go

i have been here for 20 minutes and i can not f1 kill

cant break the hand cuffs cause of a gltich they keep on doing

[long wren]

Unfortunately, there is nothing we can do to help you.

[daring radish]

ok bet what do u recommend

[long wren]

[daring radish]

fam im not playing

im stuck

[long wren]

are they watching you?

[daring radish]

Yes they keep healing me and doing some chair and door glitch so i cant unpick the handcuffs

i quit the game

[long wren]

First disconnect and reconnect, and then just lie down, then they'll figure out you're not fun anymore and kill you and find another player.

[daring radish]

okok

[long wren]

The handcuffs are made so that you can't break free unless someone breaks them.

[daring radish]

I ESCAPED

They bagged someone else and he started playing loud music and tehy all got distracted so i got out of chair broken cuffs f1ed

[long wren]

[lavish star]

can i get some help please

[long wren]

Hello what do you need help ?

[fiery lily]

Appeal #fac9b7

I went to Marzy, the administrator, and he didn't reply to my messages either

help me please

[lyric basalt]

I replied now

[daring radish]

https://steamcommunity.com/profiles/76561199667309563/ is cheating

[mint warren]

76561198447993812

[daring radish]

liteararly rage cheating

[mint warren]

VPN ban help please

[long wren]

!appeal

[glass olive]

Hey, @mint warren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint warren]

this person is from China, he can't apply for an Appel

😦

can I file an appel for it?

[lyric basalt]

No you cannot appeal someone else ban

[mint warren]

Fuck

What I can do

[mint warren]

In this situation

[lyric basalt]

Fixed it for him, let him know to wait 15 mins before connecting

[mint warren]

Thanks very much!

[long wren]

Is the reason he can't make an appeal because he can't use discord?

[mint warren]

Yeah

Ohh wait

Maybe the website is working -_-

[long wren]

Well then, it doesn't matter, you don't need discord to make an appeal.

[mint warren]

Yeah! I'm sorry

[timid copper]

/report

[glass olive]

Hey, @timid copper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven bison]

can you type version in f1 console and tell me your changeset

[silent crescent]

Have you had complaints from other players where their bases have despawned overnight even with mats in TC (and with lock on TC)

[lavish star]

one of your servers wont let me load in

[long wren]

please explain in detail

[shy remnant]

Not at all

[timid copper]

is the cheating problem the worst its been in a while?

[long wren]

everyday

[south dragon]

No one is helping with the application, why this indifference? <@&274971100184576010>

[timid copper]

i dont get the cheating aspect theres no satisfaction for winning if ur cheating, i play one server and have 2 neighbors cheating change server and another one running around launch the game is about unplayable due to cheaters

[long wren]

huh staff application?

[south dragon]

ban application?

[long wren]

Oh, did you make a ban appeal?

[south dragon]

yes

You will receive a response within 1-3 business days.

it's been 6 days

[long wren]

https://rustoria.co/support Could you please check the status of appeal again?

[south dragon]

help? <@&274971100184576010>

[shy remnant]

Will forward to the banning admin. Standard delay is 1-3 business days but can be more or less depending on the situation 🙂

[south dragon]

ok thank you

[toxic zinc]

@shy remnantCan I ask you something?

[shy remnant]

Ye?

@misty bridge -> @balmy cypress

[toxic zinc]

@shy remnant I was banned from Rustoria for cheating 22 months ago? I was going to enter Rustoria servers for the first time today.

[lyric basalt]

!report

[glass olive]

Hey, @tranquil matrix

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rigid stag]

!ticket

[glass olive]

Hey, @rigid stag

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rigid stag]

I just got banned and we are not cheating and i had a row of guns in a gun fight

and its not letting me ban appeal

[long wren]

!APPEAL

[glass olive]

Hey, @rigid stag

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

AH

[rigid stag]

saying already appealed but just got banned and me and my duo not even cheating lol

what do i have to do stop getting banned? they already pc checked us

[long wren]

huh we do not do pc checks

[rigid stag]

my bad that was rusticated but is there way we can get unbanned we was in middle of raid defense lol

[shy vortex]

yeah why did we get banned?

[sturdy terrace]

We can't help you here.. Like you already realized this isn't Rusticated, but Rustoria. Head to the Rusticated discord or their website and appeal there.

[near halo]

up sea long server pop man

60 que and only 250 people wtf

money hurgry server bro

[sturdy terrace]

!slots

[glass olive]

Hey, @near halo

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[near halo]

don't lie

you just want more people to buy vip ya money hungry server

[sturdy terrace]

As stated above the process is automated and not anything staff can do anything about. I understand why you're frustrated. There is nothing else to do, so please head to #general from now on

[bright frigate]

fuck

i buy vip at 3/7

why i lost my vip now？

@sturdy terrace fuck

https://steamcommunity.com/profiles/76561199445121187/

please check my account

[sturdy terrace]

It's been 7 days, you might've bought a weekly pass instead of a month?

[bright frigate]

you should check first

[sturdy terrace]

I can't check since I'm a chat moderator. Please just tell me, did you buy a wipe pass, or a month of vip?

[bright frigate]

a month of vip

[sturdy terrace]

If you're sure of this then please head to #payment-support and create a ticket.

[bright frigate]

Expires 2025-04-06 06:35:25

dame

fuck vip

[sturdy terrace]

I understand why you're frustrated but please head to #payment-support and make a ticket.

[raven bison]

@bright frigate you should have it again

apologies

[idle dove]

is it possible to appeal a evading ban thats 10 month ago that i appealed once but the answer was that i was evading i havent touched rustoria after that so is it possible to appeal or am i perma banned forever?

[long wren]

Have your past appeals been denied?

[idle dove]

yes it was denied 10 month ago and i was wondering if its possible to get unbanned ever after a time or is not possible?

[long wren]

If the appeal against ban evasion is denied, it is a permanent ban.

[idle dove]

ok

[thorny dune]

Feel free to DM me if you'd like, I can take a look at this for you

[twin nest]

damn this server doesnt really ban suspicious profiles is it?

[misty scroll]

We don't ban players simply because they have a suspicious profile, if that is what you are asking

[twin nest]

i mean having 2 banned alt account in friendlist 200h playtime living in a mega base is super duper obv i feel like

but aight ar

thank u for the reply

[misty scroll]

I understand your concerns, however I believe you'd appreciate not getting falsely banned if you were the player with low hours in this situation

Of course we look into players reported to us, but we would never ban simply because of a 'suspicious' profile

[muted kiln]

Cheaters nest, letting cheaters playing whole time lol

[glass olive]

Hey, @muted kiln

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[storm elm]

!report

[glass olive]

Hey, @storm elm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[storm elm]

@drifting mason

[drifting mason]

ty

[crystal mantle]

How it's possible. I have vip and I'm in queue?!?