support

[devout falcon]

how do i appeal a ban if it says im not banned when i am

[wispy dirge]

?steamid

[glass olive]

Hey, @devout falcon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[topaz mesa]

@wispy dirge ^^^^

[devout falcon]

i signed in now what

[wispy dirge]

Now give me the steamid

[devout falcon]

https://steamcommunity.com/profiles/76561199097026721/

[wispy dirge]

Give it 5 more min and let me know if they don't start spawning.

[topaz mesa]

ive been waiting for like 30 mins

[gilded crater]

is it possible i can get a q skip

[devout falcon]

bull river how do i appeal it if it says im not banned

[long wren]

nah can't

[gilded crater]

thats crazy waited throught q so the game would fuck me

and not let me load in

[wispy dirge]

Your ban is legit and will remain in place.

[devout falcon]

for what my steam literally got hacked

[wispy dirge]

We do not offer queue skip, sorry.

[long wren]

The loading stuck issue is an issue that occurs on all servers.

Sorry

!

[wispy dirge]

Put in an appeal and provide the evidence of the hack.

[devout falcon]

i literally cant

it says im not banned on the website

[small folio]

hello, I recent bought vip the transaction says compelte on the website. But I am still in queue. I bought this 3 hours before wipe. I also have tried reconnecting

[long wren]

you need make an payment ticket

[wispy dirge]

Please create a #payment-support ticket ❤️

[long wren]

#payment-support

[small folio]

thank you!!

[devout falcon]

what am i supposed to do

[wispy dirge]

What account did you login with

[devout falcon]

https://steamcommunity.com/profiles/76561199097026721/

this one

[wispy dirge]

Do you have any other accounts?

[devout falcon]

no

[cinder wave]

i need help i cant go into rustoria eu main it keep saying connection attempt failed

[wispy dirge]

Try appealing a mute and provide the details there.

[devout falcon]

ok

[wispy dirge]

Are you on a VPN?

[cinder wave]

nope

[devout falcon]

cant appeal a mute if im not muted dosent let me

[cinder wave]

i can enter other servers but not eu main

[cinder wave]

i can send you ss if you want

hello?

[wispy dirge]

Are you in the US or EU?

[cinder wave]

eu

[wispy dirge]

Are you on a VPN?

[cinder wave]

no i dont even own one

[wispy dirge]

Have you restarted steam?

[cinder wave]

yes like 10 times

[devout falcon]

bull river am i just fucked i cant appeal

[cinder wave]

<@&274971100184576010> hello?

[devout falcon]

wait patient fat bastard

[cinder wave]

stfu dumbass you probably hacked the game yourself and want the account back

[devout falcon]

steam got hacked

accounts are like £1

[cinder wave]

my steam got hacked and im still right here

your just stupid

[devout falcon]

my account literally got sold and a guy raged on it

[cinder wave]

shouldve recovered it instantly

pretty easy

[devout falcon]

i stopped playing?

[haughty torrent]

can u tell what i die from

[storm elm]

@haughty torrent

[small folio]

Can any mods advise wait time for a payment support ticket 😦

[long wren]

only a few admin can handle payment tickets. So it's hard to say how long it will take

[cinder wave]

your probably 10 years old and dont check your email

[small folio]

ok thanks

@long wren is there an issue with donations right now? If I repurchase and apply for refund later would that work.

[lethal wraith]

can any admins tell me why i have q skip but i still have a q

[small folio]

@lethal wraith make a payment support ticket

[long wren]

you have vip?

[lethal wraith]

yes

[devout falcon]

no i just went on holiday

[long wren]

please make an #payment-support

[lethal wraith]

i did

[long wren]

[wintry moon]

can an admin close my garage door for me i took the code lock off and i cant reach it now because i live in a cave

[long wren]

Sorry can't

admin does not interfere with gameplay at all

[wintry moon]

dam

[hidden basin]

where do i verify my discord

[long wren]

!verify

[glass olive]

Hey, @hidden basin

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[wintry moon]

so crazy is there nothing yall can do at all

[lethal wraith]

can a admin pls tell me how long it takes to respond for payment support

[small folio]

@lethal wraith i’ve been waiting for around 40 minutes so far

[lethal wraith]

ok

[long wren]

#support message

[lethal wraith]

ok thanks

[fading haven]

do I need to make a payment support ticket if I bought que skip but dont have it ?

[wintry moon]

5 dollers to the admin that closes my garage door

[lethal wraith]

yes thats the same reason i need support 💀

[winged pivot]

How to contact the administrator

[open grail]

What do you need to contact them about?

[long wren]

Never

[winged pivot]

I can't get into the server

[open grail]

does it say youre banned or timed out?

[winged pivot]

hacking

[open grail]

!appeal

[glass olive]

Hey, @winged pivot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[winged pivot]

But I didn't open the hanging, and I didn't mention it on steam

[little beacon]

Cheater on US long

[glass olive]

Hey, @little beacon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

[little beacon]

then act on it

weve put 9 reports on the same guy

[oak hill]

@balmy cypress wtf why did you close my ticket

[balmy cypress]

It’s payment support, not a place to beg for free stuff

[long wren]

👀

[oak rampart]

there an admin about had an issue with a hacker claiming be your poeple

[fiery lily]

@Marzy

[long wren]

come to discord marzy !?

[fiery lily]

Appeal #fac9b7

I rust was ban, showing to find Marzy

Banned for
Come to Discord.gg/rustoria - Marzy
SEA Main
16 days ago

[shy remnant]

Please DM @lyric basalt with your Steam ID

[devout falcon]

i cant appeal my ban

[fiery lily]

76561199374261801

[long wren]

#support message

[long wren]

what happen !?

[devout falcon]

im banned in game but on the website it says im not

[long wren]

!steamid

[glass olive]

Hey, @devout falcon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[devout falcon]

i already did this

[fiery lily]

Appeal #fac9b7

[wise condor]

Hello, i need help, the game tells me that I'm banned for hacks but never play the server

[long wren]

!appeal

[glass olive]

Hey, @wise condor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[devout falcon]

crazy

[long wren]

do you get banned server?

[devout falcon]

rustoria eu main

[mossy folio]

admins fix sea long powerplant and large not respawning

we built for these 2 monuments and theyre not respawning

[long wren]

powerplant keycard room and large oil rig?

[mossy folio]

yes

[long wren]

[candid mountain]

gg

[lyric remnant]

SO do people get banned for being racist

[molten trail]

can you please fucking ban this guy

like hes literally raging

[little beacon]

this is pathetic

[lyric remnant]

i have 4 kids outside screaming the N word

[molten trail]

on us long

[lyric remnant]

at least 13

[molten trail]

plesae ban this fucking retard

[lament grove]

guys my friend when he tried to join it says timed out whyy? any help please

[low crow]

rustoria us main just crash?

[long wren]

voice chat?

[near halo]

yep

[little beacon]

active administration is a joke and the report system is usless

[low crow]

ok just making sure it wasnt just me haha

[wintry halo]

guys my friend when he tried to join it says timed out whyy? any help please

[low crow]

not necessarily

[lyric remnant]

@long wren yes

[long wren]

we dont moderate voicechat

[low crow]

server just crash i think

[lyric remnant]

so i go around screamng the N word lmao

[long wren]

just turn off the voice sound

[lyric remnant]

thats based cant lie

i fuck with it trho i guess

[wintry halo]

no crash

[low crow]

yes server did us main

[wicked oak]

should i do generic if the persons name isnt showing on find by server? i have id from in game @long wren

[long wren]

#general message

[wintry halo]

weee any help

[long wren]

Yes !!

make an generic ticket with server name and player id

[wintry halo]

bro can u help my friend when he tried to join it says timed out whyy?

[molten trail]

please fucking ban this guy

this is actually humiliating on your behalf

since wipe this guy on us long has been cheating his dick off

and you guys are doing 10 sets of fuck all

[long wren]

Sorry there is still no way to resolve time out

just need try again connect

[wintry halo]

bro his joining and download aset wearmap then they time out

[turbid garnet]

when is rustoria us main gonna go back up admin?

[long wren]

Yes

#general message

[fierce stirrup]

i have vip start of main wipe today and svr just went down and im in que wtf

[long wren]

please make an #payment-support

[fierce stirrup]

have long you think till they respond in ticket?

[long wren]

idk only a few admin can handle payment tickets. So it's hard to say how long it will take

[shadow spoke]

Can admins start cargo on main? the constant restarts keep changing timers it seems

[pulsar rampart]

76561199527959414 please check on sea main 76561199527959414 this is sus

[long wren]

!ticket

[glass olive]

Hey, @pulsar rampart

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[molten trail]

!ticket

[glass olive]

Hey, @molten trail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shadow spoke]

Can admins start cargo on main? the constant restarts keep changing timers it seems

[hearty fulcrum]

Yes, you should open a ticket in #payment-support Looks like it has already been resolved for you.

[devout falcon]

ur support website dosent work

[weak heart]

why is max pop only 300 on us main the queu is so high put it back to how it was

[fresh narwhal]

cheater on eu medium

[glass olive]

Hey, @fresh narwhal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[robust elk]

how can i fix this? my sens goes to low i cant move the camera its is too slow

[tawdry thicket]

cheater on us main

[glass olive]

Hey, @tawdry thicket

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steep panther]

Why was I banned for hacking when I dont have any cheats

wtf

[lime cedar]

my t8 isnt hacking unban me 😦

[vapid charm]

ik for sure my tm8 was lmaoo my hb got banned for playing with hacker then the hacker got unban then got me banned lmaoo

[steep panther]

Support join waiting for support

[lime cedar]

<@&274971100184576010>

[long wren]

!appeal

[glass olive]

Hey, @lime cedar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[steep panther]

<@&274971100184576010>

[long wren]

please make an appeal 🙂

[steep panther]

can you just pc check me or smthing in call

I bought vip

and now my wipe is ruined

I litterly did not do shit

[distant socket]

How do I clone plants now? Old radial menu is gone and now all I see is Show/Hide Growable UI

[thorny dune]

!steamid

[glass olive]

Hey, @steep panther

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[steep panther]

76561199348145772

Can you join the call I want to talk to you guys

[steep panther]

I put id here

[long wren]

we do not do pc check

[steep panther]

Why was I banned when I was not hacking I am so confused?!?

[thorny dune]

Appeals aren't handled over Discord and it does look like you will need to submit one, you can do this on our website https://rustoria.co/support/appeals

[steep panther]

Already did that

[long wren]

appeals take 1-3 bussines days

[steep panther]

I bought vip for a reason and now I can't even play

[steep panther]

BUT I BOUGHT WIPE VIP

[long wren]

VIP and ban have nothing to do with each other

[steep panther]

You are making it so I can't use the product I payed for. That is fraud.

[distant socket]

can someone help with this? or point me into a right direction

[lime cedar]

Is playing with a hacker perm ban?

[long wren]

It's not a scam. We don't ban players for no reason. 🙂

[long wren]

first banned 7days

[steep panther]

Then how was I banned when I was not hacking

[long wren]

and It depends

[lone panther]

HAVIC CHEATING THEN CRYING XD

[steep panther]

You are saying that you dont ban people for no reason but y ou just did

[long wren]

Just wait for the response to your appeal

[steep panther]

This is fraudulent

Now you are going to wait till my vip is out to respond

Instead of sitting on your lazy ass maybe answer my ticket

I want to play

[lone panther]

You have the most cheater looking account

[steep panther]

this claim of me cheating is full of shit

[lone panther]

i have ever seen

youre making a fool of yourself. nice job wasting 10 bucks

[long wren]

only banning admin can reply to your appeal

[steep panther]

I was not cheating

[steep panther]

who banned me then

[long wren]

Hello what issue are you have !?

[steep panther]

idk he trying to keep me banned or some shit

[long wren]

Sorry we cant tell you

[frozen hamlet]

i am human cheating rustoria long us

first seen an hour ago

[long wren]

!report

[glass olive]

Hey, @frozen hamlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

This is not a reporting channel.

[lime loom]

!report

[glass olive]

Hey, @lime loom

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steep panther]

!report

[glass olive]

Hey, @steep panther

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[regal falcon]

Anyone else not able to join with queue skip? submitted a ticket with no respone and can't join

[steep panther]

They scammed me prob scamming you too

[long wren]

You have vip ?

[thorny dune]

Where did you submit a ticket? If you are having an issue with your VIP, please open a #payment-support ticket

[steep panther]

you got scammed dam

They scammed me to

[tribal merlin]

Will there be a US premium server? Cheating is so bad on US Main

[long wren]

au premium servers have been postponed to next week

[tribal merlin]

Yeah but will there be one in the US?

[long wren]

mayve there are no plans for US Premium yet

[tribal merlin]

Please add one US main is full of hackers

[fading haven]

can you help my friend, he made a ticket in payment support, his que skip isnt working after he bought it

[long wren]

Sorry, only a few admin can handle payment tickets. So it's hard to say how long it will take

[steep panther]

You guys have to be bullshiting I have been playing since 2:00PM and only have a revolver. You guys would have to be retarded to think my fucking shit ass is cheating.

[ripe hollow]

why did i just get banned for hacking on eu long? im in base crafting wtf

[fading haven]

ok ty for response

[long wren]

!appeal

[glass olive]

Hey, @ripe hollow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

Okay please wait for a response to your appeal. lol

[steep panther]

Can you at least notify the admin that banned me????

[long wren]

i dont know your banning admin

[steep panther]

76561199348145772

[steep panther]

there is my steam id

go tell him

[long wren]

#support message

[steep panther]

I already did that

[steep panther]

What is the email for Rutoria's legal team

this is fraud

[long wren]

The admin had a reason to ban you, so Berch reviewed your account again, but it wasn't a false ban.

[steep panther]

Then give me an explination of why I was banned for cheating when I dont even have fucking hacks installed

@thorny dune

[long wren]

You can get an answer to that question in the appeal.

[steep panther]

Whats Rustoria's legal team email

@echo venture

[long wren]

i got it

[steep panther]

You guys are committing fraud and exploiting you player base for money

[steep panther]

Then send it

[ripe hollow]

hey @long wren how quickly do the appeal team respond? noticed in the appeal it could also be due to the use of a vpn? me and my friends are banned its forcewipe not what we want

[long wren]

appeals take 1-3 bussines days

[steep panther]

It's to ensure that you dont get your moneys worth out of the vip

[ripe hollow]

its forcewipe and 15 of us have bought vip aint no way it surely takes 1-3 business days with 10+ admins

[long wren]

Find it yourself

[steep panther]

They are scamming

I am about to file a class action lawsuit

[steep panther]

can I get your email so I can list you as a victim

[long wren]

nah only banning admin can reply your appeal

[ripe hollow]

understandable thanks for the assistance

[long wren]

Other admins cannot intervene in your appeal.

[steep panther]

Can I get your email or contact info to list you as a victim

[ocean hinge]

Hello! I am currently playing at Rustoria - BR MAIN and i got cheated by a player called Legoat

Can an admin check it out please?

[steep panther]

I am sorry but they dont give a shit, instead they ban legit players

[long wren]

playing with hacker banned?

[ocean hinge]

Against, i was farming at snow and got aimbotted with my friends

4 insta headshots

[long wren]

!report

[glass olive]

Hey, @ocean hinge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steep panther]

Also If I were cheating I would have already hopped on another account like wtf

[ocean hinge]

Already did this, so it´s gonna get reviewed soon? just to know

thanks

[steep panther]

No its not, there lazy admins take 3 days to respond to reports, by then the server will have already wiped.

[long wren]

Yes, your ticket will be reviewed as soon as it reaches the admin. Thank you for reporting.

[ocean hinge]

Thank u!

[long wren]

[steep panther]

They are bullshiting

he just lyed to your face

lmao

[balmy cypress]

Not got anything better to do with your time?

[grand obsidian]

i need help

[long wren]

Hello what do you need help !?

[visual tiger]

plz look into gin on toria medium i alrdy reported him earlier

hes legit been rage cheating for hours

[hexed spruce]

i need help please

from an admin

[long wren]

Hello what issue are you have !?

[hexed spruce]

i just got banned on the server and have over 2k hrs where can i appeal

can you please look into it further?

i also stream on twithc is there any way for me to get unbanned

[long wren]

!appeal

[glass olive]

Hey, @hexed spruce

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed spruce]

can you look at dms really fast

[long wren]

i cant help you cause im not an admin

[hexed spruce]

oh :(

well i have a decent fo9llowing on twitch and twitter

and i lowk need to be unabned asap lol

ios there any way for me to get in touch with an admin ?

[stark blaze]

were can i tell an admin about a cheater?

[long wren]

!report

[glass olive]

Hey, @stark blaze

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hexed spruce]

plz 🥲

[stark blaze]

bro in game andmins take so long

to ban the guys like lit days

cant do shit when there is cheaters camping my base and wont leave like

[frigid vessel]

<@&274971100184576010> can we get a ban admin look at my appeal been pending for 5 days #951f64 its not really bad of a situation to be pending for over 3 days

[hexed spruce]

plzzzzzzz <@&274971100184576010> dm me asap

[west night]

where is report channel

[hexed spruce]

can you plz help me get in touch with an admin asasp

[long wren]

!report

[glass olive]

Hey, @west night

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tough nymph]

just got banned for hacking after buying q skip

make that make sense please

[long wren]

!appeal

[glass olive]

Hey, @tough nymph

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tough nymph]

it says i was banned on rustoria main 4 months ago

i havent played main in forever and i been playing mondays

[long wren]

https://rustoria.co/support can you check again?

[long wren]

Yes pleas make an appeal

[tough nymph]

i did

[long wren]

[tough nymph]

can somene fast track this i just got home from work trynna run wipe

bought vip and everything

banned 4 months ago but i played monday wipe 2 days ago

make it make sense

[long wren]

only banning admin can reply to your appeal

[frigid vessel]

i don't see nothing

[thorny dune]

Feel free to DM me if you want it explaining

[tough nymph]

i just want to play rust 😦 this legit happened to my friend last force wipe too

[hexed spruce]

PLZX HEL:PP MANNN

[tough nymph]

i dmed u

[long wren]

What is the status of the appeal?

[tough nymph]

hellooooo

[frigid vessel]

still pending

[hexed spruce]

yo

[thorny dune]

It's forced wipe and I am getting many dm's and there is many tickets, give me a minute bro

[hexed spruce]

can you dm me plz\

[tough nymph]

ok bro take ur time ig i have q skip thank you

[hexed spruce]

i dmd u <3

[stark blaze]

just made an f7 report can someone check it- US MEDIUM

[normal orbit]

reports are dealt with in the order they are received.

[glass olive]

Hey, @stark blaze

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tough nymph]

hey can another admin check my appeal i was advised to have a diffrent admin check it

please help me out here

[deep spade]

theres someone esping and cheating on medium anything i can do to get them banned faster?

[light jackal]

hello

[long wren]

Hello

[tough nymph]

how long does it take to for someone to read my appeal

[long wren]

1-3 bussines days

[tough nymph]

are u serious

[wispy dirge]

Yes.

[tough nymph]

can u look into it ?

[deep spade]

can i get someone to ban these cheater?

[frigid vessel]

then why has my ban not even been looked at if the situation of my ban not that severe

[wispy dirge]

The banning admin will review the appeal and make a determination.

[long wren]

!report

[glass olive]

Hey, @deep spade

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[deep spade]

so i just have to wait? nothing i can do?

[tough nymph]

berch best admin berch on top

[balmy cypress]

Unless you have secret admin perms, yes you will have to wait for one of our admins to investigate

[long wren]

i think your banning admin seems very busy

[hardy loom]

The military tunnel on eu main is not respawning for 2 hours

we dint see bot for all wipe

[wanton hound]

Dog shit ass servers

Gets banned for using a vpn is bullshit

[long wren]

I think there's someone hiding inside

[tough nymph]

rustorua servers are the best !!!

[hardy loom]

we check all and its been for all wipe we dint hear gun shot and dint see bot

[unique sundial]

how to report cheater

[balmy cypress]

?steamid

[glass olive]

Hey, @wanton hound

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

?report

[glass olive]

Hey, @unique sundial

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hardy loom]

pls tell us if there is sokmeone or not because its not working

[frigid vessel]

can i get a response why my appeal has been declined just now?

[wanton hound]

76561199820761245

[nimble dagger]

how long will the appeal be considered, a month ago I got banned because of VPN, now I'm waiting for the ban to be unbanned

[long wren]

[long wren]

when did you make appeal !?

[balmy cypress]

You'll have to make an appeal I am afraid

[wanton hound]

I already did

[hardy loom]

military tunnel not working

[nimble dagger]

recently 12 minutes ago, I'm just asking

[hardy loom]

no bot spawning

[balmy cypress]

Leave the area for some time, if its still happening after that, make a ticket on our website and an F7 bug report

[wanton hound]

I was chillin in a safe zone then bam im banned weirdly

[frigid vessel]

thats crazy work right there

[long wren]

um what your banned reason

play with cheat?

[wanton hound]

Eh I’ll like my business elsewhere where I can use a vpn freely it’s my right to protect my privacy

[frigid vessel]

have you even seen the inital message

[frigid vessel]

read carefully and u see the reason found the kid on discord lfg on your channel

[open grail]

the servers i go to pick up on vpns too

[long wren]

Then I won't look for it. It's annoying.

[frigid vessel]

then dont lmao

[jovial pier]

hey i need help

[open grail]

Hey im here to help

[jovial pier]

so i has js killed this person and after i killed him all of the sudden my internet js got disconnected ouuta the whole house and i swear hes been doing this the past times i kill him and it kinda getting annoying beacause i have to keep wating on que

i have his user name and everything if that would help i just dont want this to continue

[open grail]

That could be a few things, i would start with #network-support-old

[jovial pier]

no each time i kill him i js get disconnected

[long wren]

anyway, you got the answer lol

[open grail]

if you like you can also put in a report

[open grail]

!report

[glass olive]

Hey, @jovial pier

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[jovial pier]

but why when im here telling u they not gonna help me put

out

[frigid vessel]

whatever man...smh

[jovial pier]

it cant be my internet because my internet is super strong and secure

[open grail]

because we get a lot of requests for help and the most sensible way to do that so things dont get lost is the ticket system

[open grail]

do you use ethernet or wifi

[jovial pier]

ethernet

thats how i no that dude messing with my shi

[open grail]

hmm, id put in a report then, its a first im hearing about this kind of issue

[jovial pier]

shii is annoying because i dont even got vip and now i gotta wait for the que

ai shi thought yal could help

[hardy loom]

no bot everywhere in the map

[hollow brook]

there are not bot in this map i this there is a bug

[jovial pier]

i can show u my internet info it literally says that sm dude was fukin wit my shi

i gotta pic if u tryna see ca ion play bout my shi

but shii appreciate. yal have good one

[hardy loom]

there is not a single bot in the whole map

[glass olive]

Hey, @stark ridge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[nimble dagger]

I use WARP, not VPN, can I get banned for that too?

[spring wagon]

this kid just took a full inv of farm and 4 guns from us and got banned by anti cheat like 45 seconds later

any chance to get stuff back>???

[wispy dirge]

I'm sorry but we will be unable to assist.

[leaden bronze]

Two of my friends got blocked for using the wrong VPN, can you help?

76561998402528950

[dire venture]

any chance my appeal can be checked out soon? not trying to be pushy with the admins bc ik you guys have a lot to get to. just wondering if tickets and appeals are being looked into.

[leaden bronze]

@dire venture

[dire venture]

hi

[leaden bronze]

hi

[long wren]

!appeal

[glass olive]

Hey, @leaden bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

tell your friend please make an appeal

[long wren]

Tickets can be handled by any admin, but appeals can only be handled by the banning admin.

[noble furnace]

FLAMEK! HACKER PAGA VIP PAGA HACK. AIMBOOT CUENTA COMPRADA. ( REPORTENLO) ( vive en L20 casa de chitero big loot izi raid)

[long wren]

!report

[glass olive]

Hey, @noble furnace

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[runic latch]

can a admin check Ticket #217818 dirty cheater

[main dirge]

!report

[glass olive]

Hey, @main dirge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solid kayak]

Hi can i get some assistance

[sturdy terrace]

What's the matter?

[clever sparrow]

what happend to eu long

[sullen crystal]

can i please skip the que for AU main

@sturdy terrace can i skip que if i join discord

[inner mango]

Can someone help me with unban for ban evasion? any moderator idk..

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @inner mango

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

hello what issue are you have !?

[sullen crystal]

the ques are taking forever and i thought i could skip them if i join discord

but its fine if i cant skip

[long wren]

Is the AU main you're talking about Rustoria?

[sullen crystal]

oh shit rustopia

[storm elm]

😂

[covert forum]

https://steamcommunity.com/profiles/76561199319017280/ PLEASE BAN THIS FUCKING ESPER 1 STOP SHOPPER level 2 ON US MAIN

[manic sail]

76561198295453917 this guy is cheater

[tough bobcat]

cheater 76561198295453917

new account https://steamcommunity.com/profiles/76561198295453917

[glass olive]

Hey, @tough bobcat

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[covert forum]

https://steamcommunity.com/profiles/76561199319017280/ this guy hasnt been banned in 5 hours

[sturdy terrace]

Did you make a report?

[long wren]

!report

[glass olive]

Hey, @tough bobcat

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[manic sail]

yes but him is campinmg my door

[manic sail]

they play with x19 team onm rustoria eu medium

I NEED HELP

[shadow horizon]

https://steamcommunity.com/profiles/76561198992541257

hacking

[real falcon]

bro on Rustoria main therres a blatent cheater running around hes been f7ed 1000000 tiems can you dog shit ass admins do something

[manic sail]

admin can u help me >?

[ivory perch]

!report

[glass olive]

Hey, @shadow horizon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[unreal pawn]

Hai admin, Please check #4ca832 its already 7 month

[vapid heart]

<@&274980199668645888>

[long wren]

appeal?

[unreal pawn]

yes

<@&274980199668645888>

[long wren]

when did you make appeal ?

[thin bone]

Banned by mistake. A friend jokingly threw a reporter on 01/27/25 with the description "Asshole" because of this, last night when playing on Rustoria EU Long, I got a bam EAC. I don't use cheats, I play fair. Please consider my request and unblock it. Thanks!
https://steamcommunity.com/profiles/76561198321172800/

Orkel (Facepunch Studios)
Hello Polidohka,

You had a temporary game ban that has already expired. You can play Rust.

Temporary gamebans are issued when abnormal activity is detected or you were found playing with cheaters. They are automatically removed after 1-7 days.

If you are banned from a specific server, you will have to contact their administrators about it to appeal. We cannot help with server-specific bans here

[unreal pawn]

last night

[unreal pawn]

but got ban already 7 month because play with hacker

[long wren]

appeals take 1-3 bussines days

[thin bone]

Banned by mistake. A friend jokingly threw a reporter on 01/27/25 with the description "Asshole" because of this, last night when playing on Rustoria EU Long, I got a bam EAC. I don't use cheats, I play fair. Please consider my request and unblock it. Thanks!
https://steamcommunity.com/profiles/76561198321172800/

Orkel (Facepunch Studios)
Hello Polidohka,

You had a temporary game ban that has already expired. You can play Rust.

Temporary gamebans are issued when abnormal activity is detected or you were found playing with cheaters. They are automatically removed after 1-7 days.

If you are banned from a specific server, you will have to contact their administrators about it to appeal. We cannot help with server-specific bans here

Banned by mistake. A friend jokingly threw a reporter on 01/27/25 with the description "Asshole" because of this, last night when playing on Rustoria EU Long, I got a bam EAC. I don't use cheats, I play fair. Please consider my request and unblock it. Thanks!
https://steamcommunity.com/profiles/76561198321172800/

Orkel (Facepunch Studios)
Hello Polidohka,

You had a temporary game ban that has already expired. You can play Rust.

Temporary gamebans are issued when abnormal activity is detected or you were found playing with cheaters. They are automatically removed after 1-7 days.

If you are banned from a specific server, you will have to contact their administrators about it to appeal. We cannot help with server-specific bans here

[unreal pawn]

i want to play at wipe day:( i already buy vip for queee

[thin bone]

Banned by mistake. A friend jokingly threw a reporter on 01/27/25 with the description "Asshole" because of this, last night when playing on Rustoria EU Long, I got a bam EAC. I don't use cheats, I play fair. Please consider my request and unblock it. Thanks!
https://steamcommunity.com/profiles/76561198321172800/

Orkel (Facepunch Studios)
Hello Polidohka,

You had a temporary game ban that has already expired. You can play Rust.

Temporary gamebans are issued when abnormal activity is detected or you were found playing with cheaters. They are automatically removed after 1-7 days.

If you are banned from a specific server, you will have to contact their administrators about it to appeal. We cannot help with server-specific bans here

[mystic rain]

!appeal

[glass olive]

Hey, @thin bone

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin bone]

Thx

[dim cloud]

got banned for playing with a cheater (didnt know he was cheating) ban expired and it still says im banned. i try appeal online and it says i have no bans

[dim cloud]

<@&274980199668645888>

[modest blade]

Yes

[fallow tundra]

what can i do?

[hexed nimbus]

If you realy sure its over then After last Connect attempt wait atleast 15 min and then Connect again. If you spam Connect inbetween data sync it will only take longer

[fiery barn]

eu small getting kicked

hunting trophie error

[fallow tundra]

<@&274971100184576010> do something with this error

[fiery barn]

same thing happening

[exotic bane]

I go in, and I have this . Help me <@&274971100184576010>
https://steamcommunity.com/id/DeathRank/

[shy remnant]

!appeal

[glass olive]

Hey, @exotic bane

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

!report

[glass olive]

Hey, @warm sequoia

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

!report

[glass olive]

Hey, @obtuse hornet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fallow tundra]

@shy remnant

[shy remnant]

!gamefiles

[glass olive]

Hey, @fallow tundra

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[fallow tundra]

i will try

[dark solar]

Hello, for the first time you have a server error disabling: hacking what should I do ?

[fallow tundra]

@fiery barn

[lyric basalt]

!appeal

[glass olive]

Hey, @dark solar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[leaden bronze]

@lyric basalt

hi

[lyric basalt]

Hi

[leaden bronze]

My teeth were sealed, what happened?

76561199381381028

this is id

[hexed nimbus]

You a dentist now Marzy ?

[drowsy meadow]

XDDDDDDDDDDDDDDDDDDDDDDD

[lyric basalt]

Whats your issue man ? I am not able to have a look at the moment

Also I am not a dentist 😀

!appeal @leaden bronze

[glass olive]

Hey, @leaden bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[leaden bronze]

Our team has been banned, what should I do now?

[fallow tundra]

so your team got banned while you was at the dentist?

[leaden bronze]

Please tell me what happened. We should not have violated the server rules. I want to know what happened.

@lyric basalt

[ripe hollow]

hi is there any available admin that can look at my Appeal #a753f3 me and my team all purchased vip for rustoria eu long and i have not heard a response yet, being force wipe and all seems relatively cruel to not hear a response day 1 with over 10 vips purchased and a clean group record and a first for the group recieving a random ban for hacking,

[leaden bronze]

adm？

[fallow tundra]

@leaden bronze read this

[halcyon ice]

<@&274971100184576010> any news on VIP stocks available for EU low pop?

<@&274980199668645888>

[leaden bronze]

Our arrangement problem is similar to theirs, can you help solve it?

Hello administrator, could you please handle ticket # 556A66? We did not cheat or hack, which led to our collective ban. What exactly happened. We just purchased VIP, which is very cruel. We hope to receive help

[glass olive]

Hey, @halcyon ice

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[leaden bronze]

adm can help me？

[crimson barn]

<@&274971100184576010> any on?

[shy remnant]

About ? Please ask your question instead of tagging

[shy remnant]

Please wait for your appeal to be answered within 1-3 business days

[crimson barn]

1-3 business days so you arent responding my appeal till next wipe almost

[leaden bronze]

#d25fe5

[shy remnant]

1-3 business days can be today or in monday, tuesday, etc

[shy remnant]

#support message

"The standard response time is 1-3 business days, but can be more or less based on the situation."

[leaden bronze]

It's very urgent. We have played a world. Can you help us?

ples

[shy remnant]

I can not speed things up sorry

You have to wait

The banning admin will review the appeals when available

[crimson barn]

i do it 8 hours ago and is so easy, im playing solo but my neighbours invite me on his team and get banned with them

[shy remnant]

That is an association ban

"Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted."

https://rustoria.co/rules/vanilla

[crimson barn]

but i play solo i got a diferent base

[leaden bronze]

We are facing the same problem as them. Can you help us solve it?

[shy remnant]

Please read what I am answering you, you have to wait for the banning admin to answer your appeal

[shy remnant]

You still associated with them, else you won't be banned

It's a temp ban, you can still put in an appeal

Please include any relevant details in your appeal at https://bans.rustoria.co/

[crimson barn]

they dont stop killing me so invite me on his team , but never get any benefit from them

[shy remnant]

Being in their team could benefit you whatsoever, as they were cheating, that is agaisnt the rules. Please appeal as advised to explain your situation to the banning admin which will get reviewed within 1-3 business days (can be more or less)

[crimson barn]

like ever

[leaden bronze]

Do we have to wait? Our base is in danger.

😭

#db38fa

[shy remnant]

Please, I've answered you multiple times already

[leaden bronze]

OK

[shy remnant]

"The standard response time is 1-3 business days, but can be more or less based on the situation."

[shy remnant]

You need to stop spamming everywhere about your ban mate

I've litteraly gave you the same answer over and over and over and over

[leaden bronze]

ok ty

🤣

[boreal portal]

will there be a x10 wipe today?

[royal lava]

what should I do if I'm prevented from playing a cheat on your server?

[storm elm]

!force

[glass olive]

Hey, @boreal portal

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1741287600:F> (your local time) is the time of the next force wipe and it will happen <t:1741287600:R>.

[acoustic tinsel]

if any admin want to spec "quackars" on eu main he is 10000% cheating

[storm elm]

@main anvil

!ticket

[glass olive]

Hey, @storm elm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[boreal portal]

will there be a wipe today?

[storm elm]

yes the 10x

[boreal portal]

thx

[elder tendon]

Hi, I bought a VIP yesterday but it doesn't work, help me (76561198074649541)

[thorny dune]

Please open a #payment-support ticket, the team there will be able to assist with this

[livid cloud]

yo, i have been banned for hacking for 12 months ago, and i didnt know that btw. today my friends call to play, and i see this shit like ''disconnected: hacking''
what can i do

[storm elm]

!appeal

[glass olive]

Hey, @livid cloud

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[livid cloud]

!appeal

[glass olive]

Hey, @livid cloud

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[livid cloud]

1-3 days???

[storm elm]

yes but it can be less based on the situation.

[warm sierra]

!appeal

[glass olive]

Hey, @warm sierra

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[livid cloud]

do it faster guys, my friends already cooked bread

[fresh snow]

🙋‍♂️

42 братуха

[livid cloud]

53

[boreal portal]

[gritty crane]

Where can i make a ticket, my neiboor is a newaccount that cheating keep killing me on EU Main

[storm elm]

!ticket

[glass olive]

Hey, @gritty crane

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cerulean gull]

kicked from server then put in q

no reason for kicking

[grim cedar]

thats how they do. shet servers and also no queue protection

[main anvil]

any admins here?

[minor temple]

What's up

[main anvil]

greattttttttt can u check ur dms?

thanks bud

[minor temple]

Your appeal will be handled by your banning admin, Not repsonse times are usual 1-3 working days although could be faster or slower. Depends on the situation

[main anvil]

okay thanks but idk its no sense i dont even log into the game

[remote stirrup]

Hello I paid the Q for rush and play the military but it is not playable because the bot does not spawn my friends have made a ticket on the site and guess what? no answer 🤡 Can you fix it or ??? @minor temple

It's not normal to pay for a Q and then play on a server with a staff that doesn't even bother to resolve the big problem after 1 day.

[calm magnet]

@minor temple I got kicked 3 times for no reasons I can send screenshot of it but how I do it?

[dusky trout]

client.reportplayer 76561198393357034 rustoria.co - us medium

[hexed nimbus]

What did the disconnect message say ?

[barren tinsel]

adm

[hearty sleet]

!ticket

[glass olive]

Hey, @hearty sleet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[graceful hemlock]

I have a bug where I can't look around, but I can do everything else like shoot and aim what should I do?
faild to get raw input data: The handle is invalid i have this- i have this in my console

[ivory perch]

Had this yesterday I restarted rust it helped how ever this is not permanent solution

[graceful hemlock]

yes restart fix that, but there is no save q

[ivory perch]

Try searching online for solution unfortunately I can't help with this

[ivory perch]

Hopefully facepunch fixes it soon

[barren tinsel]

@minor temple Someone on our team got banned by the anti-cheat system. That person has been playing with us for a month. We asked him if he used cheats, and he said no. I’d like your help in finding out why he was banned. Thank you!

@minor temple I will send your message to our social group. Thank you! If this person was using cheats, we will kick him out of the team. I told the team that he was definitely banned for cheating, but they told me it was due to an abnormal account and that the server often targets Chinese players. I don’t believe this explanation. Please help me check. Thank you!

@minor temple his name k1 太上皇

Plz Thank you so much!

[minor temple]

Hi if you have been banned for playing with a hacker you will need to appeal you ban on our website

https://rustoria.co/support/appeals

[barren tinsel]

@minor temple yes i know but i want to know why k1 太上皇 was banned,I said he was a cheater, he didn't admit it, I need you to help me confirm it！

[minor temple]

!steamid

[glass olive]

Hey, @barren tinsel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[remote stirrup]

Hello I paid the Q for rush and play the military but it is not playable because the bot does not spawn my friends have made a ticket on the site and guess what? no answer Can you fix it or ??? @minor temple

[barren tinsel]

@minor temple I need you to confirm it, then take a screenshot and send it to our team leader, so we can kick that bad guy out of the team!

[lyric basalt]

Post your steamID here so Lkitty can have a look

[minor temple]

If you have created a ticket that is the correct thing to do an we will respond as soon as we can.

[barren tinsel]

@minor temple 76561199380911624

this guy

thank you so much

[minor temple]

https://steamcommunity.com/profiles/76561199380911624 They are game banned. You can see it on their profile. This is something they will need to take up with EAC

[barren tinsel]

@minor temple Cheaters？

@minor temple I just want to know if cheating is the only reason for getting banned. I’ve never been banned before, so I don’t really understand!

[minor temple]

They were banned by the game developer. Mostly likely for cheating yes but don't 100% know

[barren tinsel]

@minor temple okay thank you so much

and my account need to go to support appear right?

[minor temple]

yes

[barren tinsel]

@minor temple Thank you so much! have a good one!

[fallen zephyr]

when will vip pass be available on Low pop server?

[inner iron]

!ticket

[glass olive]

Hey, @inner iron

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fallen zephyr]

Moders? when i can buy vip?

on low pop server

[glass olive]

Hey, @fallen zephyr

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[wispy dirge]

You can go to #vip-stock-role-assign so you can get alerts when a slot opens up.

[fallen zephyr]

yeees bro,
I want to know when it will be available, there is an approximate time

[iron ermine]

Are you going to look at rustoria eu main lagging, server performance is horrible. super laggy ...

[normal orbit]

Will forward to devs.

[iron ermine]

Thanks! Doors opening is super delayed, moving loot to inventory. Flashlight is probly 1-2 sec delayed turning on so on.

also getting more invalids than hits tbh

[karmic pollen]

what is the maximum team members in vanilla eu low pop??

[long wren]

team ui 6

[barren tinsel]

@minor temple by the way, I want to confirm, if play with a hacker multiple times, permanently banned from the server? Or does it reset after a year?

@minor temple I'm really afraid of getting my IP banned or being permanently unable to enter the server, so I want to understand the rules clearly!

@minor temple Because a team has all sorts of people, getting banned a few times can put account in a high-risk state？ I want to understand it more clearly to avoid being dragged down by others!

@wispy dirge

[karmic pollen]

where can i open report? 7 people teamming

[minor temple]

It's a Team UI limit not a group limit

So you can have as many as you like playing but only 6 people can be the the 'Team' interface in Rust

[karmic pollen]

So, I could come with my zerg to the server and nothing would happen?

[minor temple]

in theory yes

[barren tinsel]

@minor temple

[iron ermine]

Rustoria eu main still super laggy. Hope this can be fixed, its kinda unplayble

[minor temple]

If you keep playing with cheater over and over yes you will be perm banned

[native fulcrum]

@minor temple can you tell me ：Disconnected: Exception (cs:115912): NullReferenceException: Object reference notset to an instance of an obiect. is what？ I have already queued up to enter the server for the fourth time

[minor temple]

Don't think I've seen the error before. Would just try the usual close game. Verify Game files and try log back in the server.

[native fulcrum]

I have verified that all members of our team who go out in a fixed direction will be kicked out of the server and queued for two hours

[barren tinsel]

@minor temple Of course, no regular player wants to play with cheaters, but when there are many people, there are situations that are beyond your control, just like today! What I mean is, for example, if I get banned today because I played with a cheater, will this record stay forever, or will it disappear after a while from my account?

[native fulcrum]

I am very frustrated now. The fourth time I queued up to enter, there were always 150 players, and I could only stay on the server for 5 minutes

[rich kernel]

Dear Rustoria Support Team:
I hope this message makes you feel good. I am writing to humbly request the cancellation of the service access ban on my Rust account. Unfortunately, the account has been banned from accessing the Rustoria server. My account information (Steam ID: 776561199818401411), I have been an active and respected member of the Rust community for a considerable period of time.
Recently, my account has been banned from accessing Rustoria servers. However, I cannot understand the specific reasons behind this ban, as I have been striving to comply with community guidelines and server rules. I have never engaged in any form of cheating, hacking, phishing, or any other punishable behavior.
As a passionate Rust player, I have always valued fair competition and respect for other players. I understand the importance of maintaining a healthy and enjoyable gaming environment, and I assure you that I have been making positive contributions to the community.
I earnestly request that you review my case and provide me with the specific reasons for my ban. If there is any misunderstanding or error, I urge you to consider lifting the ban on my account. I am willing to fully cooperate and provide any additional information or evidence necessary to resolve this matter.
In addition, I promise to continue to abide by community guidelines and server rules in the future, ensuring that my actions are always exemplary and respectful to all players.
If you need to contact me for further discussion or clarification, please feel free to contact me via email [your email address] or the in-game messaging system. I am always on standby and eager to solve any problems you may encounter.
Thank you for taking the time to consider my request. I sincerely hope that we can resolve this issue amicably, and I will soon be able to enjoy Rust again on the server.
Sincere greetings,

[sturdy terrace]

Hey! Have you created an appeal?

[balmy cypress]

It has restocked now

[uneven cape]

How long can I wait for my appeal to be considered?

[hexed nimbus]

1 to 3 business days

[hearty umbra]

hi where do i report players?

[austere quest]

!report

[glass olive]

Hey, @hearty umbra

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty umbra]

thanks g

https://medal.tv/games/rust/clips/jPMVNBdtIWzInNRfa?invite=cr-MSxudkMsNDE0NTk2OSw - is this sus

[ocean root]

!ticket

[glass olive]

Hey, @ocean root

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[supple dune]

hello admins can you check my apeal because i get mistakes ban and unban me right now

[long wren]

please make an appeal

[iron ermine]

Rustoria main still lagging like hell.

[hearty umbra]

admin pls check report #0fff2d - its like a 6man+ cheating, at least 3 on their team esping

[sturdy terrace]

I understand your urgency. The admins get to reports as soon as they are available. So please have a little patience

[ocean root]

Why can't I create a ticket?

[idle cliff]

hi

chetıng

here

rustorıa eu mondys

tommyy chetar

steam id 76561199124736492

@dense slate

[long wren]

!ticket

[glass olive]

Hey, @idle cliff

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[worn lichen]

scientist

why no scientist on main EU

[candid hinge]

!ticket

[glass olive]

Hey, @candid hinge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[candid hinge]

admin pls servers brs?

[sturdy terrace]

What's the problem?

[solid cove]

hello admin

[gusty radish]

RUSTORIA EU LONG HELP SERVER

LAAAG

[jagged hawk]

@misty scroll

[misty scroll]

Yes, I need to speak to the person I banned

[gusty radish]

RUSTORIA EU LONG SERVER LAAGGGG

[jagged hawk]

i make ticket for the guy

[misty scroll]

No, I need to speak to the guy in Discord like the ban says.

[pastel marsh]

i want take pass my VIP pass to another server . how to do this ?

[misty scroll]

You can check #payment-support to see if you'd qualify for this

[pastel marsh]

sanck

[torpid kayak]

Hey @misty scroll are you able to check my ticket regarding a ban?

[misty scroll]

Go ahead

[misty scroll]

If you made an appeal then you will get a response

[torpid kayak]

Do you know the approximate time?

[jagged hawk]

i am on vc whit him

@misty scroll

[misty scroll]

I don't really care, I need to speak to the person I banned

[jagged hawk]

yea

[misty scroll]

Talking to their teammate is simply not good enough when you are not the one I need to speak to

[jagged hawk]

it s on vc

doesn't know English that well

[red tusk]

test

[storm elm]

https://discord.com/channels/274965952116817920/438135163998699540

[jagged hawk]

so come vc

[misty scroll]

Which one of you were banned?

[jagged hawk]

DMG Rayan

doesn't know English that well

[misty scroll]

It's fine, we are handling it

[cedar sequoia]

CHeating in br long

[jagged hawk]

right

[sturdy terrace]

!report

[glass olive]

Hey, @cedar sequoia

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[jagged hawk]

@misty scroll you ban him ?

[jagged hawk]

@wise moth

[lime finch]

how long does it take for them to look at the tickkets? online

i played all night... woke up and tried to join the server and it disconected me for hacking?

[oak hill]

!ticket

[glass olive]

Hey, @oak hill

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hard field]

Do you guys allow private battlemetrics?

[calm magnet]

@minor temple check dms

[spice steppe]

!ticket

[glass olive]

Hey, @spice steppe

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty sleet]

!ticket

[glass olive]

Hey, @hearty sleet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tranquil brook]

in stuck in spawning world, cant connect the server, u have a advice?

[hexed nimbus]

reconnect

[obsidian dew]

hello

@west osprey

[quaint cliff]

I get thrown out for timed out every 3 hours+- from the server and always have to wait in line

[obsidian dew]

hello @west osprey u call me here to find u

[long wren]

come to discord lorie !?

[obsidian dew]

yes

idk what happened

[tranquil brook]

its take so much time to connect, 775/26000 then after 5 min 776/26000

[long wren]

Send a dm @west osprey with your steamid

[obsidian dew]

ok

is he there?

[elfin wren]

please help me, the Internet turned off and the game froze for a couple of seconds and I was kicked off the Rustoria eu long server

[frozen hamlet]

i bought an account of g2g and it was banned on your servers and to get a refund i need proof are there any admins that can show me the date of a ban?

[hexed nimbus]

reconnect and wait im afraid mate

[hexed nimbus]

dont buy accounts its against steam TOS anyway

[frozen hamlet]

im just trying 2 get a refund from the guy as my purchase was after the account was even banned

[elfin wren]

can you skip the queue, please, just recently stood it and stand again?

[cosmic rivet]

hey i got a question.
so i got 12 pepole in team, if i will kick one and get another i will get banned?

[hexed nimbus]

!donate

[glass olive]

Hey, @elfin wren

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[hexed nimbus]

what server you on ?

[cosmic rivet]

rustoria eu medium

[red flower]

typical rustoria admins:

[hexed nimbus]

there is no team limit there only ui limit ( green dots you can see )

[coarse compass]

Hi me and my teammate just got disconnected due to a bug in the world, some object error can you help with that?

[hexed nimbus]

whats the error message ?

[coarse compass]

it popped up in the upper left but then disappeared, im in the queue again how do I see it?

2025-03-07T20:06:46.235Z|0x2d28|Disconnected (Exception (cs:115956): NullReferenceException: Object reference not set to an instance of an object.
HuntingTrophy.%52402df0bc23b0cd04de970d524bbcb23e6582e2 () (at <00000000000000000000000000000000>:0)
InvokeHandlerBase1[T].%c1fcb7fc86050832321a143c48bb300483df98c8 () (at <00000000000000000000000000000000>:0) InvokeHandlerBase1[T].LateUpdate () (at <00000000000000000000000000000000>:0)
) - returning to main menu
UnityEngine.DebugLogHandler:LogFormat(LogType, Object, String, Object[])
UnityEngine.Logger:Log(LogType, Object)
UnityEngine.Debug:Log(Object)
Client:OnClientDisconnected(String)
%782d470195f8bff8e57ed56c178bfaca4555a5a6:%df8c6ef0916f544e046a1652852d5e777e9856a8(String, Boolean)
%78f09153929ba70432cea0b28c6cd55bcf8d128a:%c7f80c2bc1899d3f797f39de680c05afae2daf01(String, String, LogType)
%41630678aabc4e3b830ec365e057eadd4d621f07:%2f1ae8aa5886762ba11725336f6143f90712b377(String, String, LogType)
UnityEngine.Application:CallLogCallback(String, String, LogType, Boolean)

[hexed nimbus]

most likely a rust bug it happens not alot the can do if you can try and make a screenshot if it happens again and make a ticket

[coarse compass]

ah shit okay

so we have to wait in the queue again to get back in 😭

[hexed nimbus]

unfortunally

[vapid charm]

Will I get notified if I’m denied for staff at all?

[grave hornet]

how can i report potential scammer ?

[blissful jackal]

how can i report a cheater? he is clearly wall hacking and his bullets go straight.

[arctic elbow]

what should I do if I was given a 3-day EAC lock and how do I find out why they gave it to me?

[last mirage]

I accidentally bought a Vıp from a US small dealer instead of an EU small dealer. Can I change it ?
Hele me

[misty scroll]

Yes

[misty scroll]

Where is this scammer at? You can send me a DM and I can tell you what to do

[misty scroll]

!report

[glass olive]

Hey, @blissful jackal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[misty scroll]

EAC does not give out information, you will simply have to wait the ban out

[misty scroll]

You can open a #payment-support ticket

[fickle glen]

Ticket #1f6b26

Full cheating 30 days since last ban

[wispy dirge]

what can we help you with @opaque moss

[fickle glen]

he is blatant cheating rn

[native fulcrum]

who can tell me this is what？ HuntingTrophy.%52402df0bc23b0cd04de970d524bbcb23e6582e2(at<000000000

[red tusk]

test

[native fulcrum]

I was kicked out of the server for the sixth time and queued up for the sixth time. I have checked the game integrity several times. What's going on

[native fulcrum]

Can you tell me how to solve this

[fickle glen]

I am literraly baiting him right now

[wispy dirge]

If you suspect someone of cheating... leave them alone and don't call them out.
Make a ticket and leave it to us.

[opaque moss]

does anyone ever attend to waiting for support or should i just rely on a ticket?

@wispy dirge

[minor temple]

What kind of support are you looking for?

[distant birch]

im need support rn

[coarse compass]

Hi this error keeps happening, and I keep getting kicked

same error every time

every 30-40 minutes

[sour idol]

cheater LYDLSD on EU main where do i make ticket

[glass olive]

Hey, @wispy dirge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[storm elm]

@distant birch

!TICKET

[glass olive]

Hey, @storm elm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[storm elm]

.

[storm basin]

i reported it 10h ago after maintanance
Still not fixed? 😢

impossible to play
Dc every 1-2 min

[knotty sage]

yo is there an admin on eu main theres a kid full blatant cheating with 6 hours on his steam account mates 139

[sturdy terrace]

As Mike said earlier when you wrote this message, this is not a bug from Rustoria's part, but most likely a bug in rust. We can't help you with this.

[sturdy terrace]

!report Please create a report

[glass olive]

Hey, @knotty sage

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[storm basin]

Ok! good to know its on Rust side 👍

[thin plover]

Can you post your steam id?

[opaque moss]

hi im back in waiting for support

my ticket was approved but still got a timer now that says 6 days, along with the other 2 people i was with

[frank holly]

!ticket

[glass olive]

Hey, @frank holly

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime finch]

how long do tickets usually take?

[hexed nimbus]

Report asap. Appeal up to 3 business days

[glass olive]

Hey, @lime finch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stoic grail]

@thin plover check pls Ticket #6c5082

[fickle glen]

he got banned, but teammate still in the base not banned

[tawny geode]

It says I’m not letting me join rustoria us main due to hacking

But I’ve never hacked before

Mabye you guys banned the wrong guy or something idk but how can I get this fixed

Hello is there like an admin here that can get me un banned or sum i think u just banned the wrong guy or sum

[deft stirrup]

hello i got banned by error

[tawny geode]

I literally paid money for the skip queue thing likr how is there no admins

Yo can an admin get in here??? I thought this was support

[sturdy terrace]

What's the problem?

[tawny geode]

I got banned for hacking but I’ve never hacked

[open grail]

!appeal

[glass olive]

Hey, @tawny geode

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[deft stirrup]

me too wtf

i think is a sv problem idk

mates i want to playyy

[sturdy terrace]

!appeal

[glass olive]

Hey, @deft stirrup

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sturdy terrace]

Please create an appeal with the link above ^^

[deft stirrup]

bruh but i want to play now, my tm8s are waiting for me

i alr did that

[sturdy terrace]

I understand you want to play, but if you got banned for cheating, you will have to wait till your appeal gets looked into.

[deft stirrup]

ok, i will get an advice when i get unbanned??

[sturdy terrace]

Your banning admin will reply to you through the appeal ticket you created on the website.

[deft stirrup]

okey thx

[latent edge]

Hello I have a problem in my game when I go in the metro the distance at which I see has been reduced by half while my friend sees really further who has a solution to my problem

[sturdy terrace]

Do you have your render distance as high as your friend does?

[tawny geode]

will my appeal be done within the next couple hours or is this a day thing because i paid money for the wipe

[final lynx]

+1

i send an appeal no one asnswered

[tawny geode]

when did u send the appeal

[final lynx]

like 15 mins ago

[thin plover]

appeals are 1-3 business days

[grim widget]

hi

admin

[tawny geode]

nah ur lying

[grim widget]

español porfa admin

[tawny geode]

NOOO way

[hollow needle]

can <@&274971100184576010> please look at my ticket for us long

there is a spot thast is crashing everyone on the map

[latent edge]

yes we really have the same one that's why I find it very problematic

[tawny geode]

I better get my money back than

[grim widget]

resulta q teniamos a chetear en el equipo y no sabiamos ni jugaba con nosotros se lo podemos demostrar BR MAIN

[tawny geode]

how do I know when ive been un banned

[grim widget]

<@&274971100184576010> <@&874995535881326632>

spanish

[sturdy terrace]

It usually takes 1 - 3 business days for your banning admin to reply

[tawny geode]

Can i get my money back for the thing I bought than

[minor temple]

Hi Whats the kick message?

[tawny geode]

i wasnt even cheating this is just a lazy company

didnt even play on the server i got banned from

[frank holly]

WOAH no need

to the brig u go

[hollow needle]

very long message

i can see

[minor temple]

This?

[sturdy terrace]

If you got banned, then that's on you. You will have to wait for your banning admin to reply to your appeal.

[hollow needle]

yes yes yes thats it

@minor temple

[minor temple]

Will reply in your ticket

[tawny geode]

I didnt even play on the server and not im banned from rustoria us main how is this on me

[hollow needle]

how long

[sturdy terrace]

What server are you banned from?

[hollow needle]

all my teamates are un queue right now because of this

[tawny geode]

Im banned from all in think It said i nwas cheating on trio 5x though I didnt even play the server

[sturdy terrace]

Why did you say you weren't banned on Rustoria US Main then?

[tawny geode]

I am banned on rustoria us main but it said i was hacking on Trio 5x

7 months ago

i got the game 10 months ago

[sturdy terrace]

If you're banned on one Rustoria server you get banned on all Rustoria's servers.

[deft stirrup]

stormz its the same reason in my case

i think its a bug

banned 8 month ago

in a sv i did not play

[sturdy terrace]

What disconnect message did you get?

[deft stirrup]

Disconnected : Hacking

[tawny geode]

hacking

[sturdy terrace]

Yeah, then you will have to wait for your banning admin to reply to your appeal.

[deft stirrup]

okey

[tawny geode]

I better be getting my money back than cause i paid money for the wipe

and i cant even play the weekend cause rustoria messed up on there end

[sturdy terrace]

You can take a look at Rustoria's TOS here https://rustoria.co/terms.

[tawny geode]

this server is actually horrible scamming tf outa people

get it together rustoria

[sturdy terrace]

I understand your frustration. But I can't support any longer. Please head to #general from now on.

[tawny geode]

u could stop being lazy and look at my apeal

[thin plover]

Stormz is a chat moderator and cannot look at your appeal

[tawny geode]

1-3 bussiness days my ass

[thin plover]

what is your steam ID?

[latent edge]

I have a problem with my game when I go on the metro my distance has been reduced by half while my friend sees much further than me we have the same parameters if someone can help me

[thin plover]

no clue, try to look it up on google

[latent edge]

ok

[tawny geode]

Landon8370

[thin plover]

no the first one was right

I see why you are getting that message, I will fix it

[tawny geode]

76561199633343725

[deft stirrup]

yo jenx

can u fix mine too? i have the same error

i want to play too 😦

[thin plover]

approved your appeal, you can join in 15 minutes

[thin plover]

what is your steam ID?

[deft stirrup]

steamcommunity.com/id/4Bh0pxzz/

[tawny geode]

thankyou so much

[thin plover]

!steamid

[glass olive]

Hey, @deft stirrup

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid