#support

1 messages · Page 696 of 1

limber barn
#

nooo

rare haven
turbid sundial
#

i need a staff for a cheater

#

on eu mondays

austere quest
glass oliveBOT
#

Hey, @turbid sundial

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

turbid sundial
#

this doesnt help at all'

open quarry
#

what happend with Us mondays

hexed nimbus
open quarry
#

when waip

turbid sundial
#

mike can u come on eu mondays pls its a cheater

open quarry
#

when will the server be turned on us monday

hexed nimbus
hexed nimbus
open quarry
#

ok thanks

turbid sundial
#

where is the ticket

hexed nimbus
turbid sundial
#

i cant open the links

hexed nimbus
turbid sundial
#

wow

hexed nimbus
#

right click it and press copy link and paste in browser i bet you blocked to open links somewhere thats why you cant open them

#

@turbid sundial

turbid sundial
#

hold on

#

copy what there aint no link there

hexed nimbus
glass oliveBOT
#

Hey, @turbid sundial

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

hexed nimbus
#

you see the blue text right click it or hover on it right click and press copy link

turbid sundial
#

ok

#

for some reason it works but when it says open i press it and after that nothing happens

low ingot
#

trying to log in to my steam through the website but it says error every time

sturdy terrace
hexed nimbus
low ingot
#

Yes, it's an alt account I bought, my main was hacked, I am trying to get permission to play here

#

I have proof it was hacked, I have gotten permission from other servers to play

hexed nimbus
#

Bought account. Mmmmhhhh. Against steam TOS mate

low ingot
#

Yeah I plan on making a new account after the main account is after 180 days

hexed nimbus
#

Well tbh I would get a refund as I bet you you won’t be on it for long

low ingot
#

It didn't come community banned, they marked the account fraudulent when i added USD to the wallet

hexed nimbus
#

Well bet suspension is comming soon then like I said buying and selling against TOS and suspension is the result

#

Gl man

low ingot
#

So should I just make the new account now and get permission for that one?

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I have proof the other account was hacked, like I said, other servers gave me permission to play

hexed nimbus
#

Appeals go trough the website if you can’t get in it then you can’t make one I guess so it’s up to you tbh.

keen harness
#

can admin check this ticket? Ticket #e91056

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fresh account rage cheating on us

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thanks

#

admins so active

vital remnant
#

Can an admin check US Long seems to be a lot of cheaters

low ingot
#

@hexed nimbus I made the new account, it seems I can't create a ticket without first connecting to a server. But I don't wanna get ban evaded for connecting to the server. Any ideas?

gleaming compass
low ingot
#

Thanks

hexed nimbus
hexed nimbus
low ingot
#

That'd be great

#

I got permission to play from a few other servers, so shouldn't be an issue

lyric basalt
pearl kayak
#

hey so i got a gameban and i didnt know that i had to wait 180 days be4 playing on a new acc and i got banned for ban evading its been 180 days is it possible to get unbanned i already created a appeal ticket but i want to play 2x vannila tmrh so it would be great if i got unbanned

#

(im begging)

sturdy terrace
pearl kayak
#

aight bro i will miss wipeday

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but thx

full wadi
#

check pleas tiket Appeal #92141

hexed nimbus
full wadi
#

Bro my house is rotting

#

I'm writing this in the hope that my ticket will be seen.

hexed nimbus
#

you just need to wait

full wadi
hexed nimbus
echo hawk
#

Hey do you guys ban people from your discord for trying to phish people?

#

If so I have a guy who just tried to
phish me and is in this discord

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And have proof if need be

trim gale
#

How do I re open an appeal?

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admin said I could after 48 hours and it’s been 48 hours

echo hawk
#

Speaking from experience

trim gale
#

nah it wasn’t denied

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it’s not like that it’s hard to explain

echo hawk
#

They also NEVER accept appeals, they don’t care about us lmfao

#

Maybe 1 or 2 do

trim gale
echo hawk
#

Marzy is one of the good ones

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Try to get into contact with him

faint breach
#

Marzy any info ??

echo hawk
#

@lyric basalt violating rust/steam ToS and advertising

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Marzy there’s also a guy in my DMs trying to phish me, idk if yall ban people for that but I’ve got proof if you do

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He gave me a bogus steam link and told me to add him, opens to “streamcummunity”

lime quarry
#

<@&274971100184576010> Ticket #a89a1e
when you get a chance

subtle hedge
#

hello recently I made a ticket to have my ban removed for evasion and now when the server enters it takes me out of course hacking

teal estuary
#

where admins?

ocean void
ocean void
teal estuary
subtle hedge
ocean void
glass oliveBOT
#

Hey, @teal estuary

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean void
subtle hedge
#

76561199664672632

teal estuary
subtle hedge
#

The truth is that I don't understand why I made the evasion appeal, they accepted it and now he tells me that he won't let me enter

meager bay
#

@lyric basalt can i talk w u on dms ?

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or some other admin i can talk with ?

raven shore
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hi everyone

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where i can do a ticket

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cheater whis 0 steam account

glass oliveBOT
#

Hey, @raven shore

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

ocean thistle
near halo
#

nice got banned for cheating with 11k hours in the game and never cheated in a game before

#

good mods

ocean thistle
glass oliveBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

visual flame
ocean thistle
near halo
ocean thistle
#

Or if you no longer need support please head to #general as this is a #support channel.

near halo
#

i got appealed i think

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W mods

ocean thistle
#

Nicely done. Please wait for a response.

faint breach
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If im ban on monday i cant play on thursday?

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Reason: play with hacker

ocean thistle
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What's your steam id or appeal id?

faint breach
#

e43e1e

ocean thistle
crimson sluice
#

it is fully unplayable against cheaters

umbral panther
#

if i boost how do i get the rank

ocean thistle
#

!ticket please create a ticket and/or F7 and do not call them out on DIscord or in-game. Thank you!

glass oliveBOT
#

Hey, @crimson sluice

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

ocean thistle
glass oliveBOT
crimson sluice
#

i already created one just need someone to react

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since that guy is hard cheating

meager bay
umbral panther
#

!boost

glass oliveBOT
ocean thistle
umbral panther
#

@ocean thistle

#

how do i get it now?

ocean thistle
#

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!

umbral panther
#

i havent verified my steam

violet tundra
#

is rustoria going to be using premium account status in the upcoming update

umbral panther
#

@ocean thistle

ocean thistle
#

The video is helpful

faint breach
#

Hai if my bans appeal he cant removed tomorrow ?

#

21 hours ago ticket created

ocean thistle
faint breach
#

Wtf my action is légitime ?

ocean thistle
#

Yes you played with a hacker

faint breach
#

How I know a user hack in my team playing Like + 2 years in serv

ocean thistle
#

You have to do your due diligence when choosing teammates.

faint breach
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Lol you can see my history stats

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I dont need hack or anything for play

ocean thistle
#

It sucks, but it's a temporary ban warning you to not continue this behavior. Playing with hackers has its punishments, no matter if you willingly know or not.

#

I never said you hack. You are banned for playing with hacker.

faint breach
#

Yes but I dont need a hacker on my team for play and in a wipe monday

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Look just my history stats

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I m playing always snow PVP

ocean thistle
#

Yes, but you had a hacker on your team. You have benefited from them knowingly or not knowingly.

faint breach
#

You are looked him ?

ocean thistle
#

It's unfair, but it's because of your teammate. Do pick better teammates next time.

faint breach
#

Its Said im not cheater

ocean thistle
#

Correct.

faint breach
#

Because he take a smurf acc he said me

ocean thistle
#

Incorrect.

#

Have him appeal

faint breach
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And he take a ban for nothing

ocean thistle
#

I can assure you it's not for nothing.

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I recommend you to never play with him again

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If you do then you will face longer or harsher punishments

faint breach
#

Yes if appeal is trust

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I never playing with hacker

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You can see my last wipe all other i dont need hack for kill people

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+5khour

ocean thistle
#

You did play with hacker

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Hacker is banned, and you were the teammate

ocean thistle
#

Do you understand?

amber nacelle
#

its been many days and luke has still not spoken to me

faint breach
#

Yes my mates was banned for hacking

ocean thistle
faint breach
#

Is unlucky i have buy wipe

ocean thistle
#

Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted.

faint breach
#

Yeh i see, but how if a player mates not said is hacking or idk

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I cant Check the computer to him

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Im not admin

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Now I search a guys for try wipe with a mates I take ban because the guys I dont know him

ocean thistle
#

That is a risk you take when you take random teammates. You need to implement a procedure to check to protect yourself. You do not want to be a player who is known to play with hackers, right?

faint breach
#

Yes

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But I dont have player playing rustoria

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Do you have one team to recrut me

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You Said we need to know the player but you have a channel «  looking for group »

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I just dont know where is the logic in that if u need to control the user who you take in team..

bronze aurora
#

Buenas tardes

amber nacelle
#

@balmy cypress when will you speak with me it has been many days

faint breach
#

Monkey for what

tiny viper
#

@ocean thistle

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@shut cosmos

ocean thistle
ocean thistle
shell otter
#

@ocean thistle can i play if my gameban was like a year ago

fallen surge
#

Yo admin how do I make sure I don't get banned for playing with hacker im getting new ppl in my team but I'm scared tbh

ocean thistle
#

Please create a ticket/F7 report. Do not call them out on Discord or in chat. Thank you!

#

!ticket

glass oliveBOT
#

Hey, @tiny viper

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

shell otter
ocean thistle
shell otter
signal iron
#

Hola. Juego hace años usando el servicio de GeforceNow con soporte de Abya. Hoy me aparece la leyenda "disconnected: hacking" en los servidores BR-Long y BR-Main. Al intentar apelar encuentro este "ban" por hacking en US-Main de hace 18 meses. Cómo puede ser esto si jugué siempre sin problemas en los servidores anteriormente mencionados? Podrían ver mi caso? No tengo ningún uso de hack, cheat, exploit o script. Desde ya, muchas gracias. (Esto mismo paso ayer, y al apelar el ban fui desbaneado, ahora no figura ningún ban que pueda apelar)

toxic sentinel
#

can i get an admins help real quick, nothing in game related

minor temple
amber nacelle
#

by admin

toxic sentinel
amber nacelle
#

@ocean thistle on my ban it says i need to speak to an admin called luke this appeal was many days ago and i still need to speak to luke

minor temple
minor temple
glass oliveBOT
amber nacelle
#

people i know irl lied

amber nacelle
lapis moon
#

Can any mods help me?

minor temple
#

What do you need help with?

lapis moon
#

never met them

minor temple
lapis moon
#

0 explanation in the appeal that got rejected

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i cant, they already denied it

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can i dm you?

tough sparrow
#

My appeal was denied also. We are teamates. Neither of us got any information which I think is extremely unfair.

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It just said the cheaters name, who we don’t even know by the way.

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I thought a conversation we would get at the very least. This is very weird

tough sparrow
#

Wow, so you give the illusion that theres actually a chance to defend yourself and prove your innocence, when in reality your appeal can just be denied with no further information given. As if the decision was 100% which is crazy from this perspective knowing it was not. And I understand you obv can’t read our minds to know 100% but a simple one on one could clear up any confusion and miscommunication which we should be at the very least entitled to us. We didn’t get banned for hacking, we got banned for associating with someone who associated with a hacker and not even on our team and never lived with us, or even associated on a regular basis. Which we can all prove but just don’t get the chance I guess. Nice

misty scroll
tough sparrow
misty scroll
#

From our perspective the decision is quite clear cut

vast flame
#

I provided additional information and explained how we have never been in contact with the said cheater from another team. We lived in separate bases and the only thing that could link us is us authorizing one of the cheaters teammate on our turret. That teammate was banned for playing with the cheater and we had only 1 interaction with him them the entire wipe where they came and saw our base.

#

None of us in our group has even seen this cheater "black"

tough sparrow
#

They literally killed us all wipe look at my death history

misty scroll
#

I'm sorry, but your definition of "zero association " seems to be wildly different from mine. In my mind, "All we do is give him access to base and give him resources" doesn't mean no association.

tough sparrow
#

And even then we only associated with that person one time

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And like I said they have killed me many times

misty scroll
#

The final decision is to keep the bans as they were issued, even though you disagree with this decision. Have a great day!

vast flame
#

We weren't associating with the cheater "black", we gave "danny" access to our base and he visited us once

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They asked us to merge with them and we denied their request and we never saw them near our base again

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Like we were just minding our own business entire wipe as a team

misty scroll
#

You already said something similar in your appeal which would have been taken into consideration upon reviewing the situation. Saying it again will not change the outcome. I will not be discussing this situation any more with you guys, the decision is final. Hope you enjoy the rest of your day!

heavy loom
#

tell me why im back on the server after not playing it cause i got banned and im back and people are already fucking with me again

ebon kraken
#

@minor temple drag me

tough sparrow
# misty scroll You already said something similar in your appeal which would have been taken in...

I just don’t get how you say something blatantly wrong, then when called out be flippant and try to blow off the issue? The reason we got banned- “associating with hacker” we just told you we never did. You just said your definition of associating includes giving base access and codes or resources” which we never did and can’t be proven. All that can be proven is that we did ONCE associate with Danny. But Danny did not get banned for hacking, he got banned for association as well. So we got banned for association OF association. Meaning you should acknowledge we never actually associated with a hacker. This is ironclad and unambiguous

The hacker was never in our base, authed on our turrets, or tc. We never even met them in person. So again when did we associate with a hacker???

dim trench
ebon kraken
#

just get a new acc

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its 8 bucks

#

im just kiddin

#

ly

tough sparrow
#

I just want an actual justification

ebon kraken
#

u got banned today?

limber isle
#

That’s why

dim trench
limber isle
#

Correct

#

The fact he got banned for teaming and not scripting is insane work from admins

dim trench
#

o n g

heavy loom
#

yo legacy join call

dim trench
#

bro we dont careeeee

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bros cheating another game

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crazy work

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tell me your a cheater..

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"builder"

dim trench
#

that whole stream was pvp idiot

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you struggled to put down a small start base also

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"have too"

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totally

hearty fulcrum
#

This is the #support channel. Please keep this channel clear for support requests. You may continue your conversation in #general .

heavy loom
#

OK

tough sparrow
#

Or atleast vc

long wren
hearty fulcrum
# tough sparrow Can I have a response to my last comment

I believe you've already received multiple responses from the admin. As the other admins have already stated, the proper place to explain and ask for an unban is in your appeal. If your appeal has already been answered and closed, that is the final decision. We do not ban without evidence, and we review the ban with the information you present in your appeal before answering appeals. It seems the information you are giving us now was already written in your appeal, meaning that if your appeal has been denied, then even with the information from your last comment, your ban is correct and will remain. Keep in mind that your association ban is temporary and will expire in about 6 days.

balmy moss
hearty fulcrum
balmy moss
#

I just appealed, if it doesn't get accepted, can I still play on rustoria?

woeful merlin
#

@hearty fulcrum i have a full cheater in Mondays Us.

#

i creat a ticket and they dont ban take so lonng

dusty fiber
#

thanks for looking at my appeal and unbanning me 🙏

amber nacelle
#

how much longer do i have to waiy for luke

agile belfry
#

how do i do an appeal

long wren
glass oliveBOT
#

Hey, @agile belfry

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

long wren
amber nacelle
#

and have been waiting a couple of days

long wren
amber nacelle
long wren
amber nacelle
long wren
amber nacelle
long wren
dusty fiber
#

i said thanks wym 😭

long wren
#

can you send him a dm again? with your steamid

long wren
#

have a nice day

dusty fiber
#

lol all good u too

amber nacelle
long wren
amber nacelle
amber nacelle
#

i aint spamming him

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just tmr is wipe

amber nacelle
#

can i speak to an admin

#

in vc

tawny inlet
#

where do I report a cheater

smoky cape
glass oliveBOT
#

Hey, @tawny inlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

spare stream
#

any admin? i need report a cheater

long wren
glass oliveBOT
#

Hey, @spare stream

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

spare stream
#

In fact, I already reported it, and they are raiding everyone, could you please review them faster? it is impossible to play against them

long wren
spare stream
#

is Holly and pratik, Us Monday

spare stream
fading rapids
#

!wipe sea main

glass oliveBOT
#

Hey, @fading rapids

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

tawny inlet
#

Regarding the ticket I just made. We raided his base and he had cheater loot. I would look out for him. 76561199617542471 steam id

spare stream
#

ANY ADMIN?

#

THE DISGUSTING CHEATER IS NOW CONNECTED

wispy dirge
#

Have you reported them / made a ticket?

cinder zealot
#

Did you make a report?

sleek spruce
#

i need to make a ticket asap

long wren
glass oliveBOT
#

Hey, @sleek spruce

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

tawny inlet
#

i need a cheater report

long wren
glass oliveBOT
#

Hey, @tawny inlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

sleek spruce
#

!report

glass oliveBOT
#

Hey, @sleek spruce

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

versed night
#

One message removed from a suspended account.

glass oliveBOT
#

Hey, @versed night

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

tawdry anvil
#

Has anyone with a denied appeal been unbanned?

#

like for a perm ban? someone told me it happened to them but idk

long wren
fading rapids
#

what is usuall pop on rustoria sea main?

#

who is playing tell me plz

ebon island
#

wHY CAN T I JOINM SEA MAIN

tough sparrow
ebon island
#

WHERE DA FUCK IS SEAMAIN

long wren
fading rapids
#

i also waiting lol

ebon island
#

rRAHHHHH

tough sparrow
sturdy belfry
#

@minor temple Hello management, my number has been hacking again.

#

My id is 7656119889556590.

#

I don't know if I was caught in a net or something.

#

Can't get into the game

#

I don't know if it's a vpn problem or something, but I can't get in.

long wren
sturdy belfry
#

我还在上诉

#

抱歉

#

@long wren Has appealed.

long wren
sturdy belfry
#

Sorry, I'm in a hurry now

#

Sorry, I'm in a hurry now. My small team has entered the server, and I have all the blueprints.😭 😭

#

@long wren Ask big brother to help me deal with it quickly😭

#

My id is 7656119889556590.

#

Can someone talk to me?NotLikeThis

long wren
sturdy belfry
long wren
#

Unfortunately, there is nothing I can do now. 😅

sturdy belfry
#

I will never use other people's computers to play games again.

#

I was blocked last time.

#

也是砍

#

also

#

hacking

#

L KittyIs it management?

#

@long wren

long wren
sturdy belfry
#

Should be sleeping.

#

@long wren Excuse me, where can I see the management online?

#

My teammates have started to attack me personally.😭

long wren
sturdy belfry
#

okay

sturdy belfry
#

Is there management online?😭

#

@cinder zealot @wispy dirge

cinder zealot
#

Whats up

long wren
sturdy belfry
#

@cinder zealot Please watch vcr

#

The chat information on it

#

thank you

daring junco
#

Can someone help me, i cant join any servers because of "Steam auth: gamebanned", i have an "account alert" on my steam account but when i open it its just blank

long wren
sturdy belfry
#

EAC？

daring junco
#

now i was able to open it and it says "You've been banned in Rust until 13 March by Easy Anti-Cheat on behalf of the game developer"

#

it happened over night

long wren
daring junco
steady zephyr
#

why i got queued if i dc and join back in instantly

long wren
steady zephyr
#

welp back to 100 queue again

long wren
#

good

sleek spruce
#

for the love of anything please look at better call saul fast he tripple headshot me and another in 1 seconds time from 150 meters pitch black

sturdy terrace
glass oliveBOT
#

Hey, @sleek spruce

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

narrow parrot
#

What's the response time on tickets? Submitted one almost four hours ago...

shy remnant
#

There is actually no ticket opened from you so i presume you talk about a ban appeal?

narrow parrot
#

Appeal apologies

hexed nimbus
grim rose
#

what time is the server Eu main wipe? and can you please send me the map that will be

fading rapids
#

what is ui limit on main and long severa?

cunning trellis
#

<@&274971100184576010>

#

I was banned from all stories but I'm not a cheater I don't have any cheats

hexed nimbus
sturdy terrace
glass oliveBOT
#

Hey, @cunning trellis

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

distant jetty
#

where can I avail VIP?

hexed nimbus
hexed nimbus
glass oliveBOT
#

Hey, @distant jetty

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

pearl kayak
#

Can any admins check Appeal #79ee0a i got vanned but i wanna play vannila 2x tday its been 2days since i sent it in

hexed nimbus
lone meteor
#

can someone look into 76561199672961238 on sea main he is on rig right now 11 day old acc obviously cheating pls ban

long wren
lone meteor
#

/report

glass oliveBOT
#

Hey, @lone meteor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

#

Hey, @lone meteor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

umbral panther
#

/auth

glass oliveBOT
#

Hey, @umbral panther

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria™ - Link Your Accounts

Link your accounts to get special rewards in-game.

pearl kayak
narrow parrot
#

I think waiting 1-3 business days is a joke for something that is clearly a mistake of an automated system.

Should be a simple case to resolve, seeing as I was playing normally last night and this only happened after the EU Medium server restart this morning.

<@&274971100184576010>

lyric basalt
glass oliveBOT
narrow parrot
#

76561197984378471 @lyric basalt

lyric basalt
#

Will have a look in a bit

narrow parrot
#

Thank you

long wren
narrow parrot
#

I've not been banned though, getting kicked for ban evading, which wasn't happening last night, only this morning after the server restarted. So somewhere the system must have glitched no?

tough inlet
lean ravine
glass oliveBOT
#

Hey, @tough inlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

rare haven
#

76561199061133289 help

midnight oriole
#

Hello, I was banned for unknowingly playing with a cheater. I joined a village of 15 people, and unfortunately, one of them was cheating.

I’m hoping to play the wipe today and submitted my ticket yesterday, but I’m concerned it won’t be reviewed in time.

Steam: 76561198051900097

How long does it typically take for a request to be processed?

Apologies for the ping. Just wanted to know. Thanks
<@&274971100184576010>

solid geyser
midnight oriole
solid geyser
midnight oriole
lyric basalt
narrow parrot
lyric pier
#

Hello, when I go to your server, it gives me an error Hacking, although I haven't played with cheats, what do I need to do so that I can play?

nimble thistle
#

what should I do if my friend is kicked from the server for hacking, although he does not use cheats?

lean ravine
glass oliveBOT
#

Hey, @lean ravine

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

low ingot
#

@lyric basalt still waiting to hear back from you

rotund ice
#

i cant buy vip on main gg

hexed nimbus
rotund ice
#

nahhh its not

hexed nimbus
#

Then I do t know what the issue is then

tribal mulch
#

Hello friends. When will the global server EU Medium get wiped? Where can I look?

torn leaf
tribal mulch
sturdy terrace
storm light
#

"Why is the EU MAIN map small?"

civic tulip
#

I was banned for cheating?! I literally only killed one guy and had a bow <@&274971100184576010>

lapis verge
#

i fell through the map and got dc'd

civic tulip
#

My apologies for the ping, I already created an appeal. But there was absolutely no reason to ban me.

fluid fog
#

On rustoria eu medium on C14 was banned cheater but the teammate is still there living in the base, why the teamate wasn't banned for playing with cheater?

sturdy terrace
glass oliveBOT
#

Hey, @civic tulip

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

sturdy terrace
glass oliveBOT
#

Hey, @fluid fog

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

civic tulip
lapis verge
#

Bro devs can you give me queue skip i fell through te floor in eu main

#

someone come support call please man

lyric basalt
harsh bane
#

how do i fix? Disconnected (World File Mismatch: procedural__4250_QgxTxIWle0q5yVnLAFSmqA) - returning to main menu
Playing

lapis verge
#

now i waste hours of my life in this hoere queue

plush shale
#

hello i have been banned for no rease i have not played on my new account but i am banned in a sever i have never played

#

<@&274971100184576010>

high scaffold
#

lol bought acc looks like

plush shale
#

nah its not

#

its on my email and its new

#

has nothing except rust and battle feild

high scaffold
#

did u get rust from steam just now?

plush shale
#

nah a lil bit ago but i didnt play it

high scaffold
high scaffold
plush shale
#

it said i was hacking but i have like 8mins on my acc which i checked rust and made sure everthing was good

high scaffold
#

lol also just joined discord XD

plush shale
#

yea for helo

#

help#

high scaffold
#

🤔

plush shale
#

btw who areu

sturdy terrace
glass oliveBOT
#

Hey, @plush shale

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

hexed nimbus
plush shale
primal mauve
#

where can i report a hacker

hexed nimbus
glass oliveBOT
#

Hey, @primal mauve

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

hexed nimbus
plush shale
#

okay

primal mauve
#

!report

glass oliveBOT
#

Hey, @primal mauve

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

primal mauve
#

@hexed nimbus but it says to wait for the countdown

#

but there is no countdown

#

and i keep waiting and nothing happens

hexed nimbus
ivory ridge
#

server vip

hexed nimbus
glass oliveBOT
#

Hey, @ivory ridge

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

clever phoenix
#

its been 180 days since my friend has been banned for 180 days so does that mean he can play on ur servers or ?? what bc it have been 3 days not buisnes days whole ahh days can we get a rep

halcyon eagle
#

@admi can somone help in support been waiting 30 min

#

<@&874995535881326632>

hexed nimbus
coarse sequoia
#

<@&874995535881326632> is there any way i can get my vip moved from eu medium to eu small? i just bought the wrong one today by accident

hexed nimbus
glass oliveBOT
#

Hey, @coarse sequoia

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

hexed nimbus
clever phoenix
#

its been 180 days since my friend has been banned for 180 days so does that mean he can play on ur servers or ?? what bc it have been 3 days not buisnes days whole ahh days can we get a reply we trying to play wipe so if we can get some info

coarse sequoia
hexed nimbus
coarse sequoia
hexed nimbus
#

the sort it as fast as possible

clever phoenix
honest sail
#

i have a question how never bp wipe what about force wipe?

quartz saffron
#

how do i have a ban from 16 months ago when i bought rust 14 months ago?

#

<@&874995535881326632>

lyric basalt
honest sail
#

yh

honest sail
clever phoenix
#

its been 180 days since my friend has been banned for 180 days so does that mean he can play on ur servers or ?? what bc it have been 3 days not buisnes days whole ahh days can we get a reply we trying to play wipe so if we can get some info

hearty sleet
pearl kayak
hearty sleet
#

!steamid

glass oliveBOT
pearl kayak
#

76561199802888426

#

this is my new one

hearty sleet
pearl kayak
#

ok wait a sec

timber rose
#

!ticket

glass oliveBOT
#

Hey, @timber rose

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

pearl kayak
#

so??

hearty fulcrum
# pearl kayak so??

LAP is a chat moderator, and he cannot help you with appeals. You need to wait for the admin in charge of your ban to answer your appeal. Only that admin can make a decision regarding your appeal. However, I will inform the admin in charge of your appeal that you are waiting for an answer. Also, it has only been two days, not three. Please be patient, thanks.

terse steeple
#

!ticket

glass oliveBOT
#

Hey, @terse steeple

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

pearl kayak
hearty fulcrum
pearl kayak
#

thx apreachate it

clever latch
#

There is a blatent hacker named cartii. in scrims rn

#

on US server

hearty sleet
glass oliveBOT
#

Hey, @clever latch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

quartz saffron
hearty sleet
# quartz saffron ?

Did you buy an account that had rust already on it? the account may have been banned

hearty sleet
glass oliveBOT
#

Hey, @quartz saffron

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

willow vortex
#

Is there an admin named Nicholas??

sturdy terrace
quartz saffron
willow vortex
hexed nimbus
# quartz saffron ?

For some reasons the date does not line up sometimes make a appeal and the admins can have a look

sturdy terrace
glass oliveBOT
#

Hey, @willow vortex

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

hexed nimbus
thin plover
rose shale
#

yo does anybody know how to get server ip before it wipes ?\

sturdy terrace
oblique elbow
#

Who does the videos on TikTok? I'd like to commission you for a short video. If that's something you'd be open to please let me know.

open grail
#

I like them too

quartz saffron
rose shale
rancid salmon
#

asd

rapid lagoon
#

Can anyone help with my ticket please? #90341a

rare storm
#

<@&274971100184576010> waiting for support

lyric basalt
rare storm
#

I want some clarification on how me and my teamate last wipe were banned for playing with a hacker and we both appealed and he was approved and I wasn't

#

@lyric basalt

rapid lagoon
#

Can I get some help with my ticket please!!! <@&274971100184576010> #90341a

sturdy terrace
rapid lagoon
#

Appeal.. I got banned for playing with a hacker. I met this guy of the rust looking for good and never knew he was hacking, this is my first time playing with the invidividiual, me and my entire team got banned, I was going to play Wipe today, Finally a day off work and cant even play because of the guy. I never knew he was cheating. This is my first time playing with him im sorry, I never knew..

sturdy terrace
rapid lagoon
#

I want to play wipe 🥲 Its my 1 day of work where I can actually play a wipe early man

rare storm
#

@sturdy terrace

#

would it be possible to get some clarification on my ticket?

rapid lagoon
#

Please Brother, Please I never knew I really want to paly..

rare storm
#

im waiting in support

rapid lagoon
#

Im really sorry, I would have NEVER played with him if I knew he was cheating..

runic marlin
sturdy terrace
rapid lagoon
#

GG wipe is ruined over some bullshit

shy remnant
hexed nimbus
rapid lagoon
#

Not sure how u expect me to know when I met him of your fucking Looking for good

shy remnant
#

It is still your own responsibility

rapid lagoon
#

U expect me to do what exectly every time I play with someone?

shy remnant
rapid lagoon
#

pc check everyone I play with mf was share screening the entire time

shy remnant
#

Pc checks means nothing, everything can be hidden

#

Just don't play with people you don't know

rapid lagoon
#

U are braindead

shy remnant
#

Ok mate, enough I think. You've been given the answer, and your appeal too

#

Have a nice one

#

Idk how can I be "braindead" when I litteraly say "don't play with people you don't know" but ok FeelsWowMan

rapid lagoon
#

U expect me to play solo?

shy remnant
#

Anyway, my last answer was not an opening for a debate

hexed nimbus
# rapid lagoon U are braindead

And you got the short end of the stick now so he gave you advice sorry you didn’t like it but it’s just facts be careful who you play with get some real life friends that you realy trust and if you play with others and the are to good to be true leave them

shy remnant
#

You can't be respectful, you won't get more answers from me. Follow the rules, however you wanna do it is your problem

rapid lagoon
#

I dont have friends irl that play rust unfortunately. Yea its just not my fault that a random guy I just met from YOUR looking for good is cheating..

jagged escarp
shy remnant
#

Never said it was your fault if you carefully read my messages

#

Just said that who you play with is your responsability

rapid lagoon
#

sorry for being desrespectful just pissed off

#

Hope u can understand where im coming from. Appologies? : (

hexed nimbus
shy remnant
#

No problem mate, I can understand, but on our side rules are rules unfortunately

rapid lagoon
#

Its just i finally have a day off work where I can play wipe from begining and I cant eveen play the serrver I enjoy beause of him

#

Have a good one mate

bronze kraken
#

hi i got banned for ´´hacking`` and i have not even played rust in a long long time, i made a appel but wipe is in 1 hours

shy remnant
glass oliveBOT
bronze kraken
#

how long till staff respond to ticket

sturdy terrace
#

SORRY

#

post it again please

bronze kraken
shy remnant
#

You'll be able to connect again in 10mn

bronze kraken
#

ah ok

shy remnant
#

Fixed that as the game ban is 5 years old (and our rules allows it as it's more than 180 days)

bronze kraken
#

thank you, it was a friend account that i was playing rainbow6

gilded vortex
#

how can i make ticket

#

dk why im banned

pallid cloak
#

your banned bc you suck

gilded vortex
#

who even r u random💀

pearl kayak
#

hey so i they told me an hour and a half a go that they told an admin incharge of my appeal to let them know im waiting but i havent gotten a reply yet i will have to go to sleep soon so if the admin could contact me it would be great cuz if not i will respond tmrh (Appeal #79ee0a)

inland sundial
#

goddamn the main server has been taking a shit the last few wipes huh?

sturdy terrace
glass oliveBOT
#

Hey, @gilded vortex

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

novel mural
#

76561199277953414 this guy is playing your servers and is cheating

sturdy terrace
glass oliveBOT
#

Hey, @novel mural

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

novel mural
#

thanks

lyric basalt
novel mural
#

i banned him on werewolf gaming and got banned on survivors

sturdy terrace
pearl kayak
pearl kayak
shy remnant
#

They might not be available at the moment, you need to wait for your appeal to be answered

pearl kayak
#

nah its aight as i said i dont wanna be annoying i just wanted to ask

pearl kayak
shy remnant
worn spade
#

I bought the wrong server VIP

#

Can I change the server

quiet gazelle
glass oliveBOT
#

Hey, @worn spade

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

shy remnant
pearl kayak
# shy remnant Ye dw, thanks for your patience tho

its cool ive gotten false gamebanned and when i try to play all the servers ban me for ban evading and ive had some amazing wipes on rustoria 2x cuz yall the only ones who didnt ban me and ive never cheated on videogames never played w cheaters at least to my knowlage i havent and im so bad even my teamate of 2 years makes fun of me for getting banned even tho im dogshit

#

and the facepuch team has not responded for half a year

worn spade
south mist
#

kicked by eac authentication second i load into us main

#

no queue protection ofc bcz u need to profit off of people being kicked unfairly

#

why am i being timed out by eac?

#

???

#

inactive mods on wipeday w

shy remnant
shy remnant
merry yoke
#

i need to make a ticket bc for some reason im banned for "hacking" and i have never played this server

shy remnant
glass oliveBOT
merry yoke
#

76561199206785847

#

@shy remnant

pine blade
#

ADMIN

shy remnant
shy remnant
pearl kayak
pine blade
#

cheater doing hard cheat we call the support and they didnt answer they ruin our wipe

glass oliveBOT
#

Hey, @pine blade

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

shy remnant
shy remnant
pine blade
#

yeah

shy remnant
#

You sure ?

merry yoke
#

no i cant find tickets

shy remnant
#

What's the ticket number

pine blade
#

yes

shy remnant
shy remnant
pine blade
shy remnant
pine blade
#

TICKET

#

MY FRIEND DO THE TICKET NOT ME

shy remnant
#

Your ticket was answered 1h30mn ago

merry yoke
autumn mesa
#

yo admin can u help my dumbass friend?

shy remnant
shy remnant
pine blade
#

HARD CHEATING

autumn mesa
#

he got banned for using a vpn that he forgot he had on

shy remnant
pine blade
#

KILL CLANS

shy remnant
merry yoke
autumn mesa
#

he did but he is retarded ^

shy remnant
#

The ban is for real on your profile, not from a VPN. You need to make an appeal

autumn mesa
#

real?

#

in his name?

merry yoke
#

is it a anti cheat ban? im so confused yall can pc check me but im really confused

merry yoke
#

@shy remnant can you hop in a support call with me?

shy remnant
#

You need to fill up an appeal ,give every proofs you can to justify that your account was hacked in the appeal

#

Unfortunately it only goes through the appeal

merry yoke
hexed nimbus
mellow verge
merry yoke
shy remnant
#

DMing me screenshots won't solve anything

merry yoke
#

i cant wont let me

shy remnant
#

It has to go through the appeal

#

Upload them somewhere on imgur or anything and put the link in

shy remnant
mellow verge
shy remnant
autumn mesa
#

pixel it isnt letting my friend put it in the appeal

merry yoke
shy remnant
merry yoke
#

i have 5-6 ss proving YESTERDAY i have emails from steam support

shy remnant
#

🙏

#

Please in your appeal

proper laurel
#

Can I speak to an admin

shy remnant
#

We are going in circle rn

shy remnant
autumn mesa
#

it isnt letting him that the thing

merry yoke
shy remnant
#

No we can not

#

Go in your current opened appeal

#

And put a new message in

merry yoke
#

then i cant post the apeal with the ss

merry yoke
mellow verge
proper laurel
shy remnant
zenith niche
#

how do i make a ticket guy named wrldd cheating his ass off on us small

sturdy terrace
shy remnant
glass oliveBOT
#

Hey, @zenith niche

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

zenith niche
#

ty

merry yoke
timber rose
#

!TICKET]

#

!TICKET

glass oliveBOT
#

Hey, @timber rose

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

proud shoal
#

Br main no entra

worn spade
latent sparrow
#

The Rustoria server is saying it's hacked, and I can't join the server. What should I do?

merry yoke
arctic gust
latent sparrow
keen grove
#

<@&274971100184576010> could i have someone check my ticket when you get a chance Appeal #f944e2

flat skiff
#

I cant join br main

grim stirrup
#

same problem

#

I get kicked out of br main and can't connect

flat skiff
#

''disconnect: Connection Attempt Failed''

merry yoke
#

<@&274971100184576010> please look at my appeal #1bf8ff

grim stirrup
#

now im in queue .-.

plucky sable
#

<@&274971100184576010> can look to my ticket please? #685bd5

near halo
#

mf full cheating in launch on us main

solid geyser
glass oliveBOT
#

Hey, @near halo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

latent sparrow
#

<@&274971100184576010> please look at my appeal #77aaa6

shy remnant
#

1-3 business days

#

Please be patient

naive briar
#

how do i report a cheater on a server thats blatantly rage hacking

#

and hes laughing about it

versed quartz
glass oliveBOT
#

Hey, @naive briar

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

naive briar
#

ahh i thought f7 was just for the game

versed quartz
#

It's for both :)

naive briar
#

hes rage hacking on the eu rustoria 2x

versed quartz
#

Goes to EAC and ourselves

naive briar
#

ahh okay

raven shore
#

!report

glass oliveBOT
#

Hey, @raven shore

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

slow lantern
#

US Main is lagging hard right now

raven shore
#

Cheater on US Mondays

glass oliveBOT
#

Hey, @raven shore

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

slow lantern
#

Someone care to fix US Main?

uneven stratus
#

i got timed out on us main cause of the lag

hollow tide
#

hurry up and restart US main so they stop crying about your "memory leak"

violet tundra
#

serverleak

cosmic summit
#

can i make a new support ticket with more info

#

false banned

blissful current
#

fix your damn server lag

#

top tier hardware

pine sundial
#

can someone look at my appeal i submitted it an hour ago

burnt galleon
#

us main seems to be getting ddosed - might want to look into a player named chimpin
full toggling, likely walling, and seems immune to the lag

near halo
#

fix your fucking servers before facepunch kicks you off official

blissful current
#

fix your fucking server

near halo
#

retards

polar wagon
#

wtf is this im perma slumped i cant wake up tf is this bs

naive isle
#

us main fix your server

merry canyon
blissful current
#

it's always like this. BS on the top tier server hosting services

near halo
#

OFFICIAL server btw

strange stirrup
near halo
#

please can we all mass report this garbage to facepunch

#

so they can let someone else with a better server go on the official list

#

these rustoria retards are just money farming kids for their gold chat name and running the server on 3 thinkpads

rough mauve
#

REFUND MY VIP!\

oak shard
#

WE PAY GOOD MONEY TO SKIP QUEUE AND THIS ISS WHAT HAPPENS FIX YOUR SHITTY SERVERS YOU PIECES OF SHIT AND I BETTER BE COMPENSATED IF I LOSE MY STUFF MOTHERFUCKERS

vivid harness
#

<@&274971100184576010> WHY DO YOU CENSOR ME NAZIS

rough mauve
#

REFUND MY VIP! REFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIP

slow lantern
#

<@&274971100184576010> can we get a server restart

wild badger
#

WE PAY GOOD MONEY TO SKIP QUEUE AND THIS ISS WHAT HAPPENS FIX YOUR SHITTY SERVERS YOU PIECES OF SHIT AND I BETTER BE COMPENSATED IF I LOSE MY STUFF MOTHERFUCKERS

haughty python
#

Welcome to rust!

barren plank
#

SLEEP PARALISIS DEMONS

oak shard
#

WE PAY GOOD MONEY TO SKIP QUEUE AND THIS ISS WHAT HAPPENS FIX YOUR SHITTY SERVERS YOU PIECES OF SHIT AND I BETTER BE COMPENSATED IF I LOSE MY STUFF MOTHERFUCKERS

rough mauve
#

REFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIPREFUND ME MY VIP NAZIS

wild badger
#

WE PAY GOOD MONEY TO SKIP QUEUE AND THIS ISS WHAT HAPPENS FIX YOUR SHITTY SERVERS YOU PIECES OF SHIT AND I BETTER BE COMPENSATED IF I LOSE MY STUFF MOTHERFUCKERS

iron lion
#

bro give us a fucking answer

glass oliveBOT
#

:ok_hand: channel locked by @xpiwel

shy remnant
lyric basalt
#

Server is restarting atm, sorry for inconvenience

glass oliveBOT
#

:ok_hand: channel unlocked by Marzy (@marzy_)

near halo
#

the only saving grace is that losers that bought VIP have it worse than I do

wide meadow
#

ADMINS , WE CANT REPORT BECAUSE ON SITE WHEN YOU CLICK FIND BY SERVER , NO SERVER SHOWS , WE HAVE 100% FULL RAGE CHEATER IN SERVER FOR 2 HOURS , HELP TO REPORT ANY ADMIN REPLY!!!

fickle dove
#

LEADERBOARDS NOT WORKING

lyric basalt
lyric basalt
timid hollow
#

Can I get my VIP i bought today refunded

#

I dont want to pay for this lag, happens every wipe

#

Pretty please?

rancid salmon
#

Hello, how can I solve the lag problem on the US main server that doesn't let me respawn in my bed and I don't have an internet problem only on the server. If I disconnect, will I have to queue again?

willow vortex
#

@cinder zealot sorry I missed you, not sure if your still on but if you don’t mind sending me another time that you are free, I’d appreciate it. Thank you.

shy remnant
cursive path
#

5x us has lag

rancid salmon
tight niche
#

yo i need to open a ticket

#

why is the rustoria page down

#

bro got ddosed

oblique elbow
#

I always feel like my Discord posts get unnoticed, disregarded and or buried. My inquiry was legitimate. I guess, I'll find someone else.

bleak flame
#

i need help theres a scientist right outside of my base, but he is underground glitched and he's been here for the past 3 hours, tried killing him with everything but its just not possible - EU MAIN

long wren
glass oliveBOT
#

Hey, @bleak flame

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

cursive path
#

LAG ON 5x US

timid hollow
#

US main is broken again

#

Either getting DDOSed or your servers are terrible

#

Happens every wipe

fickle dove
#

is leaderboards down its not opening

timid hollow
karmic knoll
#

Can we get a server restart

long wren
keen cedar
#

!ticket

glass oliveBOT
#

Hey, @keen cedar

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

grizzled dome
#

what do i get for boosting server

long wren
glass oliveBOT
grizzled dome
#

thank you nothing for officials?

tropic stone
long wren
willow vortex
#

Is there something wrong with the website? Can’t seem to see active map votes?

long wren
willow vortex
meager bay
long wren
long wren
meager bay
#

oka

wide cosmos
#

banned for playing with hacker

long wren
glass oliveBOT
#

Hey, @wide cosmos

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

oblique pelican
#

@long wren can you help us in waiting for support

long wren
shy remnant
sullen spire
#

our team got banned for playing with a hacker

shy remnant
#

Make an appeal ?

long wren
#

😯

sullen spire
#

can you tell us who was hacking

sleek turret
#

@sullen spire it was kiosque, saw it in chat.

shy remnant
#

As for everyone else, make an appeal and ask in there please

#

Sitting in VC won't unfortunately change anything/do something about this

#

Everything is always dealt with in appeals (and has always be)

oblique pelican
#

@cinder zealot #42c964 can you help

lapis grove
#

into support call ?

cinder zealot
#

Yes

lapis grove
#

@cinder zealot we joined

flat skiff
#

I can't log in to br main

wide cosmos
#

@cinder zealot we joined

lapis grove
#

we joined

wide cosmos
#

we joined

swift sierra
#

How do i join this call

long wren
lapis grove
#

nick i made one

#

#0b841f @cinder zealot my appeall id

long wren
lapis grove
#

ok

long wren
#

Other admins cannot intervene.

lapis grove
#

im in waiting for support

timid glade
#

rustoria website down?

long wren
tropic stone
sullen spire
#

in waiting for support when u get a chance

mortal eagle
#

Same i was also a part of that team

#

i missed whatever pow wow happened earlier if i could get in to clear that up

lapis grove
#

nick they are part of the team

oblique pelican
#

@cinder zealot

final holly
#

i bought a month of vip and now im banned and i was playing with my own friends... i sure dont feel like a vip

#

is support super busy rn or something ?

long wren
long wren
final holly
#

i thought this was where

#

this is so frustrating i just want to play

#

where do i make appeal ?

long wren
glass oliveBOT
#

Hey, @final holly

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

final holly
#

i made the appeal

#

is this actually going to take 1-3 days ?

long wren
final holly
#

and it wont be sped up at all for me being a vip ?

long wren
final holly
#

i feel like you guys need to look into this immediately because this is ridiculous... I have to suffer because one of your staff was careless.

long wren
final holly
#

they need to promote you to admin, youre the only one who actually does anything it seems like lmao

idle tiger
#

ticket system not working on rustoria website?

#

i have a hot clip showing a cheater on BR MAIN

long wren
final holly
#

well i wouldnt worry about it. they will probably get banned for walking around like i did

mortal eagle
#

@cinder zealot if u need me to hop in the call abt that thing just ping me here when ur ready and ill hop in, i made an appeal on the site too

manic sage
#

free skittledude he dindu nuffin frfr

final holly
#

^^^

long wren
#

Please upload the clip to youtube or streamable and send it along with the generated link.

final holly
#

ya cuz thats the priority, not the person who paid $10 USD to get ass F**cked

sullen spire
#

@final holly you have to sit in the waiting for support channel, they might get to you

final holly
#

i was in here for like 30 mins

#

please admin come save me please

long wren
final holly
#

but im already here tho

smoky cape
final holly
#

well its official, i will never donate again lmao

glass oliveBOT
#

Hey, @final holly

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

stray bridge
#

HEY I GOT TEMP BANNED for playing with a cheater, problem is i dont know who on my team was cheating

glass oliveBOT
#

Hey, @stray bridge

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

worn spade
#

i bought the wrong server vip ，and i create a ticket，but no one reply meBanCat

smoky cape
worn spade
#

ok thanks

grim shell
#

hello does someone know how long you get banned for playing with a cheater or does it vary?

long wren
#

After that, it depends on the situation

faint breach
#

Hey when appel denier what is

#

0 message but denied

#

Admin?

floral siren
#

can i find out who the cheater was on my team ? to kick them

soft gate
#

nice support...

#

whating...

versed wadi
#

how do i speak to an admin?

#

admins?

long wren
versed wadi
#

an account issue

#

with the website

long wren
long wren
versed wadi
#

nope

#

just having an issue with the report system

timid glade
#

website still down?

versed wadi
#

im not sure what you mean?

long wren
timid glade
#

it says theres an error with the host for me

#

wait nvm

#

idk it opened but it doesnt load leaderbouard for me

long wren
timid glade
#

it says everything works but leaderboard but it doesnt really load anything

versed wadi
#

same kinda problem for me

#

but instead its the reporting system

fringe cedar
#

Why are people being banned for a full week for hacker association? Admins unban my team. I have midterms next week. #FreeCC

versed wadi
#

tehn stop playing with a hacker...

fringe cedar
#

They did not play with a hacker intentionally...

long wren
fringe cedar
#

7 days is excessive. When I appealed a while back I got unbanned the next day. Not to mention, most of the team are payers.