support

[near halo]

you can make a ticket on the support website https://rustoria.co/support/report or F7 report in game.

you can make a ticket on the support website https://rustoria.co/support/report or F7 report in game.

please do not call them out in chat as it makes the admins job harder to do an investigation. make a ticket on the support website https://rustoria.co/support/report or F7 report in game.

please submit an appeal on the support website https://rustoria.co/support/appeal

[wind beacon]

THERE IS A CHEAT HE HAS KILLED US 6 TIMES AND OTHER WE HAVE SPAM REPORTED HIM ADMINS PLEASE HELP[

RUSTCORIA MEDIUM US

WHERE IS HIS BASE PLEASE HE KILLED US WITH ALL THE LOOT

[tiny sluice]

yeah jenna tolls

[candid trellis]

@near halo I would like to ask how long it will take to get the result or reply to the complaint

[austere condor]

yo

i need an admin

[bleak bone]

Have my points been reset in Rustoria 10x EU?

[subtle flame]

support

whats problem, servers rustoria kick me for reason Hacking

[fallen surge]

websites down

? i cant make a report

!report 76561199548010643 us main

[short turtle]

i died to that lil ass too

[runic marlin]

Yeah we're having some issues right now, will get it resolved as soon as we can

For now please report the player through F7

[pine cargo]

76561199037091865

[earnest mauve]

uhm

there is a big fucking bug in shop 10x np bps.. i dont wanna say it here

anyone i can private message..?

<@&274971100184576010>

sorry for tagging but this is roleback worthy lmao

[runic marlin]

Feel free to dm me

[naive thunder]

I received a ban on Rustoria Main for Cheater association and I can't appeal the ban. first time ban. any admins help ?

[twilit geyser]

One message removed from a suspended account.

One message removed from a suspended account.

[bitter grail]

is EU main down?

i cant connect to it

[hollow cedar]

I cant connect to rustoria eu main

help

[balmy cypress]

it is currently restarting due to a memory leak

will be back up in roughly 10-25 minutes, but we cannot say the exact time to restart

[earnest mauve]

Luke can i talk to u in pm for a sec?

[hollow cedar]

And there will be a rollback on this server?

[spring marsh]

!support

i just got banned for a random on yall servers that i picked up from team chat in game and we just pc checked him found out he was cheating and blocked him on discord can screenshare

[viscid vine]

!appeal

[glass olive]

Hey, @spring marsh

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gentle elm]

Hello, I have someone in my DM's claiming to be an 'Rustoria skin designer' and requesting for me to vote to get the skin into twitch drops.
Looks like spam to me, any chance you guys can verify?

[viscid vine]

Please DM me with a screenshot

[gentle elm]

👍

@viscid vine I can't DM you

[earnest mauve]

can we get a restart on 10x no bps asap?

random no names with 3 boxes full of c4 now

people start to find the bug and exploit it

<@&274971100184576010>

[viscid vine]

What bug ?

[raven mist]

?

[lyric basalt]

will message you

[heady hinge]

How do i do a ticket for a big glitch rn

kinda crazy people can duplicate thing rn

[raven mist]

I guess its on modded?

[heady hinge]

yes

x10 eu

[raven mist]

Yeah aware

[spring marsh]

can i get a message back on my appeal?

[heady hinge]

okay, its about the /s the point arent used?

[raven mist]

Yes

[hollow python]

i have have 8 months of subscription without knowing it. can i get refund

[raven mist]

#payment-support

[meager bay]

yo guys theres any packages for the vips

like for all the eu srv ?

[viscid vine]

No

[heady hinge]

People are abusing it on the x10 eu..

[heady hinge]

gg good admin

[pine cargo]

there's a clan blatantly cheating on Sea main and still not yet banned

[molten flicker]

Hey there, feel free to f7 report them to facepunch or create an ticket at our website so admin can able to take a look for you

[molten flicker]

Have you report them?

[pine cargo]

yes 4 times

[quaint echo]

Why does Rust always get stuck, unresponsive, and the game crashes

[molten flicker]

Great, just a mention that tickets will be processed in order, and if the admins have not reviewed your ticket during this waiting period, please prioritize keeping more evidence and include them in the ticket, they will help your report and admins investigation

[sly basalt]

https://cdn.discordapp.com/attachments/1296383793263018054/1301904626441781330/lagtoriabygrizzly.gif

[timber rose]

eu main down;;

[hollow cedar]

What is again with the EU Main server

[lyric basalt]

EU_Main is restarting

[hollow zenith]

wtf eu mian ？

[opal plume]

Appeal 452807. Hello, I was banned for cheats on your server. I have over 2000 hours playing Rust on various accounts. Why and for what was I banned, and is there any proof? I've been waiting for 2 days now

[long wren]

appeals take 1-3 bussines days

unfortunately today is not a business day

[thorny dune]

They were offline for over 2 hours*, if they are active again, submit another ticket and we'll take a look

[fallen surge]

ok

[merry hazel]

Hello everyone, I can't cancel the monthly subscription, what the hell? support waiting for a reply in private messages

[normal orbit]

!cancel

[glass olive]

Hey, @merry hazel

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[normal orbit]

Did you follow these steps @merry hazel

[merry hazel]

I did it all as in the video, but I don't click unsubscribe just doesn't work

[raven mist]

You need to write the text

[timber rose]

!TICKET

[glass olive]

Hey, @timber rose

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[merry hazel]

I have written everything that is necessary, but it is still not possible to cancel the subscription

[raven mist]

Did you write 'i wish to cancel'

[stone sand]

l

[fallen surge]

prg on top

thank u admin u are so epic

[finite cradle]

^

thank u banned the hacker nutsack

[runic steppe]

Where can I see when is the fresh wipe for each server?

[hexed nimbus]

Thursday mate

[runic steppe]

All servers?

[hexed nimbus]

Always first Thursday of the new month

Yes

[runic steppe]

Thanks mate

[long wren]

265%

[rustic knoll]

Br server lag

[versed scaffold]

i created a ticket can an admin help me?

[hexed nimbus]

report or appeal ?

[glass olive]

Hey, @versed scaffold

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[woven spoke]

I created a ticket for a question about a ban, can you help me figure out the problem why they gave me a ban?

[lime quarry]

76561199695741859 cheating on EU main

[gleaming sky]

!report

[glass olive]

Hey, @lime quarry

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

you mean make an appeal ?

[woven spoke]

yes I submitted

[long wren]

If you try to connect to the server, you can find out the reason for the ban.

[grizzled escarp]

!ticket

[glass olive]

Hey, @grizzled escarp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[solid creek]

I created a ticket because I was banned for nothing. Admins help

[opaque sigil]

Guys, how can I become a lobby owner? I created it but I'm not the owner

[long wren]

appeals take 1-3 bussines days so please be patient

[lime quarry]

adim can you tell me with the body is

[spice reef]

client.reportplayer 76561199675925077

[long wren]

Hello what do you need help

[long wren]

!report

[glass olive]

Hey, @spice reef

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lime quarry]

to find a body of a cheater that got banned that I reported

[long wren]

Sorry we can' help you because admin does not interfere with gameplay at all

[lime quarry]

fair

did Beenj get banned also he was playing with Horse Dung

[brave flame]

Hello, I got banned on Friday, and no one see my appeal. Can someone help me? Appeal #19916b

[long wren]

when did you make appeal?

[brave flame]

01/30/2025 at 11:36pm

[long wren]

appeals take 1-3 bussines days

maybe you'll get a reply within 1-2 days

[brave flame]

Ok, thank u

[delicate lava]

OMG!I have met Spider Man! How to report him? We should prohibit him from entering the server!

[long wren]

!report

[glass olive]

Hey, @delicate lava

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raw loom]

client.reportplayer 76561199745003636

[delicate lava]

76561199811088656

[raw loom]

player with wh+aim

[junior fog]

!report

[glass olive]

Hey, @raw loom

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

please upload the video to youtube or streamable and add clip link when making a ticket

[long wren]

report or make an ticket

[glass olive]

Hey, @delicate lava

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[timber rose]

!TICKET

[glass olive]

Hey, @timber rose

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[knotty charm]

does vpn allowed?

[ocean fulcrum]

Yes, it is allowed

[timber rose]

eu main down;;

[ocean fulcrum]

Haven’t seen anyone else reporting yet

Never mind - will forward

[latent fox]

Eu main down?

[carmine shadow]

it doesnt let me join

[surreal hazel]

FIX SERVER EU MAIN

[raw seal]

why server eu medium off

[runic marlin]

It's up

[timber minnow]

xD i buy vip for me and for my friends xDDD what u say?

[raven mist]

VIP yes, an active subscription no

[timber minnow]

i say vip xD

[raven mist]

"a VIP subscription"

[timber minnow]

buy vip is not a subscripion? 🙂

[raven mist]

He means an active subscription where you automatically pay every month

[timber minnow]

Ok ty

[timber rose]

leaderboards are down:

[lone cairn]

my friends keep getting kicked every 5 minutes lol

[gilded aurora]

Do US Main and US Mondays force wipe?

[junior fog]

yes both wipe on force

[gilded aurora]

So Both Monday and Thursday servers wipe on Feb 6th at 2PM EST?

Or does the monday still wipe on monday but its force

[junior fog]

so Monday will wipe on both Monday - Thursday - Monday again

[gilded aurora]

ahhh okay thank you very much

[meager bay]

hes totaly legit ! he has 100000h

[kind tiger]

cheater on rustioria medium at launch, hes spriting while ADS and hitting only hedshots

[glass olive]

Hey, @kind tiger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dark ermine]

eu 5x cheater at L7 is raiding clan tag ez

[raven mist]

Did you F7?

[kind tiger]

yes

its super blantant

[raven mist]

Whats your steamid? so i can look it up

[kind tiger]

https://steamcommunity.com/id/GetBeamedShitter/

[raven mist]

Will take a look ty

[kind tiger]

his name was selling flashbang

[raven mist]

Please f7 or make a ticket in our website

Do not call em out publicly

[dark ermine]

i did

[robust grove]

I was unfairly banned

Can you help admin

[hexed nimbus]

!appeal

[glass olive]

Hey, @robust grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cerulean brook]

payment support call me

[frank cedar]

help admin

[hexed nimbus]

#payment-support make a ticket and the will reply when able to

[hexed nimbus]

Typing the question might work better mate

[frank cedar]

The hacker has more friends who have very few hours

[runic marlin]

!ticket please

[glass olive]

Hey, @frank cedar

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[jolly sandal]

how do i link my steam account...I went to the website provided on /authhelp but all it says under steram tab is join and i did that

[runic marlin]

/auth in-game, may not properly register 10-15 minutes after you've linked it

[glass olive]

Hey, @jolly sandal

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[jolly sandal]

yes i did that but it still says join on the steam tab

[jolly sandal]

hopefully because i did /auth and only discord was showing not steam

[old wharf]

Hi can anyone help with an error im getting when loading into Rustoria US Main, when i fully load in it says "disconnected: take a break", ive never gotten this error before

[neat pumice]

"Take a break" is a ban - if you don't believe you should be banned, you can appeal it here: https://rustoria.co/support/appeal

[old wharf]

I made a ticket. Is take a break a permanent ban? and what is the reason i got banned for?

[neat pumice]

Could be for various reasons, and they are typically not permanent, no. I'd wait for the appeal response 🙂

[steep dome]

What’s the ways to get points on the 10x

[south hill]

i made an appeal about my ban and was told the only reason i was banned for so long is because i never came to talk to discord to speak with the person that banned me. is there a way for me to talk to someon about it?

[old wharf]

thank you

[neat pumice]

You're verified, so in its most basic form, just playing the server will earn you points. You can increase the hourly rate of points by linking more socials (Youtube isn't linkable)

[old wharf]

how long does it take to get a response?

[neat pumice]

Average response time is 1-3 days, but often sooner

[hidden violet]

i need help on 5x no bps

[open grail]

What's going on buddy

[hidden violet]

there is a few people that i think are cheating

[open grail]

!report

[glass olive]

Hey, @hidden violet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[open grail]

They get done ingame now so it helps

[tired dagger]

PLEASE VIEW MY REPORT

PLEASE I HATE HOW MANY CHEATERS ARE IN THIS GAME ITS ACTUALLY CRAZY

[near halo]

<@&274971100184576010> made a ticket on a current rage hacker on Rustoria US Main

[shy remnant]

Please don't call them out

And there is no ticket with your name created on the support website

[near halo]

sorry didnt know they will see this

[shy remnant]

https://rustoria.co/support

Have you made a F7 only ? Or a ticket as well ?

[near halo]

xpiwel i have a curret clip rn

[shy remnant]

Put that in the ticket please

as always https://rustoria.co/support

[near halo]

yea plz take a quick look, uploading clip

[brisk dawn]

we can still make tickets?\

I thought we could only f7

[shy remnant]

Yes

https://rustoria.co/support

You can do both

[brisk dawn]

but can't report like we used to in with global chat?

[shy remnant]

Nope not anymore

[brisk dawn]

okay

[shy remnant]

You have to go through the website

[brisk dawn]

Very long and annoying method but thanks

[shy remnant]

F7 works too, you'll just not get an admin response

[brisk dawn]

exactly, this is why the amount of cheaters has sky rocketed, they know they won't get reported as fast

or at all. It's really sad

[shy remnant]

Does not make a difference tbh

[grand marsh]

When I do the ticket it says "slow down, stop making tickets that fast" something like that

[shy remnant]

The numbers of cheaters raised cause the game anti cheat is not enough lately, but we do still ban the same amount of cheaters daily, even more

[grand marsh]

Woah, slow down
You're making tickets really fast. We'll create your ticket after this quick countdown. (There is no countdown)

[shy remnant]

Banned

[shy remnant]

Ur trying to upload a too large file

[grand marsh]

Dayum, how do I make the clip to fit 😩

[shy remnant]

Upload it on YT and give us the link

In the ticket

[grand marsh]

ok, no way... the cheater cameback to his base like looking for me 🤣

While i was typing

[brisk dawn]

his team wasn't

[shy remnant]

Who ?

[brisk dawn]

wdym who

[shy remnant]

That Bloopers ?

[brisk dawn]

yes

[shy remnant]

Had no team

Nvm let me check

[brisk dawn]

there was a duo that ran straight to where he DC'd just seemed like it was def his team

[shy remnant]

Dealt with

[near halo]

im pretty sure he had teammates off of UI come and pick up his body

they ran straight to his stuff

[shy remnant]

They are banned already

[shy remnant]

^

[brisk dawn]

Thank you Piwel

[near halo]

his name was 2012 right??

[harsh scarab]

Hello have some Admin or Supporter time i have a Question

[ocean fulcrum]

What is your question?

[harsh scarab]

@ocean fulcrum can you move me maybe?

[ocean fulcrum]

I can’t join voice chat at the moment.

[harsh scarab]

i can wait its not the problem

take the time you need

[ocean fulcrum]

It’s late in the night for me, I wont be joining voice chat any time soon. Hopefully another staff member sees this and can help 🙏

If you can type it out I could help

[harsh scarab]

i write you private

[grand marsh]

Any admin... pls come to Rustoria US Medium and check "remember/ me" or "angry" ...

I already sent ticket, but there is no answer, and these guys dont give a f* about cheating, its obvious

BRo another cheater... WHAT IS GOING ON?! a guy with 8 hours in RUST, beaming everyone with headshots

Too much cheaters for today. gg (the 8 hour man profile is 76561199132399019, check battlemetrics as "my mom buys me scripts" in rustoria us medium)

See you hommies

[tough patio]

why cheater still ON

oh wait thats the jpob of those noobs admin

hahaha hawk tuah

[wise moon]

How to I cancel my subscription. I did it last month I thought but I’m still being charged

[lyric basalt]

!cancel

[glass olive]

Hey, @wise moon

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[lyric basalt]

Have you made a ticket ?

[tough patio]

bro ofc but with ur latency i cant do shit

no point playing this

[lyric basalt]

Dm me his name

[tough patio]

but he is offline

[lyric basalt]

server ?

[tough patio]

and there is more e

check them i F7 too

us main

[wise moon]

Did that it even says that it’s canceled there but my bank sent me a notification that it will be processed on the 4th

[lyric basalt]

Just for a confirmation with our payment staff please make a #payment-support ticket

[tough patio]

wish i was admin bro swear to god all tjhose hacker will be gone

[wispy dirge]

#staff-applications

[long wren]

hahahahahah

[rich jetty]

i got ban for joining a cheater he told me he was not cheating rustoria us main could i get unban

[cunning radish]

i got ban for joining a cheater he told me he was not cheating rustoria us main could i get unban

i got ban for joining a cheater he told me he was not cheating rustoria us main could i get unban

[long wren]

banned reason playing with hacker? @cunning radish @rich jetty

[cunning radish]

yes

he lied to us and my other friend got ban too

the guys name that was cheating

[rich jetty]

yes

[cunning radish]

is doddo

[long wren]

!appeal @cunning radish @rich jetty

[glass olive]

Hey, @cunning radish

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cunning radish]

is there a way where me and my friends could be unban from the server because we spent a lot of time grinding

[long wren]

You have to make an appeal and wait for an reply

[cunning radish]

ok have a good one

[near halo]

Need my vip for catching another cheater 😞

[long wren]

If you need VIP, you can buy it

[near halo]

Bought it with my cheater catching skills

[regal wolf]

ive never played rustoria before and im banned for hacking

what i do

[long wren]

!appeal

[glass olive]

Hey, @regal wolf

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cursive oyster]

hello, please tell me when there will be wipe on the server US Long?

[long wren]

<t:1738868400:F>

[cursive oyster]

O thank you❤

[frank meadow]

My friend has been scammed by vpnban. This is the appeal number # 5ff0bc

Could you please handle it faster? Thank you

[ocean void]

averager response time for an appeal is 1-3 business days. thank you for your patience

[old wharf]

I was temp banned for 6 hours and my time is over and still cant load in what do i do now?

[long wren]

i think spamming connect

you need take 20min and try again

[old wharf]

ok ill try that

[brisk dawn]

serious question, is Rustoria hosting their own medieval server ?

[long wren]

😅

[proper pond]

dumb question how do i buy q skip

[long wren]

!vip

[glass olive]

Hey, @proper pond

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[old wharf]

I just tried loading in again and it still doesnt let me

no one has replied to my appeal but someone replied to my ticket saying I was streamsniping which is weird because I dont know who I killed that was streaming but I have a clip of the encounter right before I got banned that I can submit to the appeal. The way I died showed I wasnt streamsniping because I dont even know where I died from.

[open grail]

Did your appeal get closed?

[old wharf]

no just my ticket

[open grail]

Yer it's being investigated. Give it a few days. Sorry if you wernt ssing

[old wharf]

its alright it was just annoying

[undone atlas]

need a staff to unlink a steam account

[frank meadow]

76561199453061013

Hacker, please investigate thoroughly

[long wren]

!report

[glass olive]

Hey, @frank meadow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[terse steeple]

are rustoria gonna make Middle East servers in future ?

cuz i play eu with 100+ ping and thats bad

[junior fog]

Unsure if it’s planned but you could try putting it in #feedback-suggestions

[carmine quest]

hello trying to deal with big time cheater

[keen rampart]

I submitted the ticket, but why hasn't there been a response after so long

I DIDN'T CHEAT BUT IT SHOWED HACKING I I DON'T KNOW IF IT'S THE REASON FOR MY VPN BUT IF I DON'T USE A VPN MY PING GOES UP TO 300-500

76561199381125820

[undone moat]

only takes 24+ hour for a response

[long wren]

you make network ticket?

[keen rampart]

YES

[junior fog]

!report

[glass olive]

Hey, @carmine quest

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[junior fog]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

only a few admin can handle network tickets, so it may take a long time to respond.

https://donate.rustoria.co/

https://donate.rustoria.co/ You can check this by logging into Steam on this site and tapping on account in the upper right corner.

[keen rampart]

OK

Thank you

[vapid flax]

!report

[glass olive]

Hey, @vapid flax

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vapid flax]

джентельмент ingame is cheating, tripling everyone with tommy and knows where everyone is, other people saying the same thing steam id: 76561199037911974

[undone moat]

YES BRO PLEASE BAN THAT KID HE IS SO ANNOYING

please admins ban this kid

[vapid flax]

spectate him and bait him with floor guns or sum just get his cheating ass off

[undone moat]

bro hes raiding my base

[vapid flax]

is he solo

[undone moat]

@stiff widget idc u can ban me all u want please ban this kid on rustoria us main hes blatantly cheating and just raided me

"джентельмент" is his name please do something bro

[vapid flax]

where does he live i can lowk try to raid him with sum ppl

[long wren]

make an ticket guys

[undone moat]

not wasting my time on a ticket when it takes 3 days for it to process sorry bud

[thorny dune]

No ticket takes 3 days for a response

[undone moat]

holy shit this server fucking sucks maybe 20+ people reported him i get raided by him then he follows me everywhere to kill me

wonder why its the most official cheater server 😭

[vapid flax]

a ticket where? on website?

[thorny dune]

Yes, https://rustoria.co/support, this goes directly to us and notifies all admins so it can be looked into as quickly as possible. You will get a response in-game as well for tickets created on our website.

[undone moat]

??

[thorny dune]

Seems to be some confusion then, appeals take 1-3 business days. If you creating a ticket to report someone, these are dealt with as a priority and are responded to as quickly as possible

[vapid flax]

alr i submitted it

[frank meadow]

Vpnban, please handle it as soon as possible. This is my appeal number #5ff0bc

We're going to retire tomorrow. Today's last day of play

Please handle it as soon as possible. Thank you

[loud dawn]

!appeal

[glass olive]

Hey, @frank meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sturdy oracle]

<@&874995535881326632> VPN BAN 76561198279026006

[long wren]

make an appeal and please dont tag admin..

👎

[prisma lance]

who can unban me

[long wren]

!appeal admin can!

[glass olive]

Hey, @prisma lance

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prisma lance]

crazy

are u an admin?

[long wren]

no no im not admin haha

[prisma lance]

i cant appeal in the website cause i appealed a month ago and got denied but i dont understand why i just had and argument with someone in chat and i got banned but he didnt and then they denied my appea;

[neat pumice]

If your appeal is denied, the ban is permanent and you won't be unbanned

[prisma lance]

why tho

[neat pumice]

What's your steam ID?

[prisma lance]

its been a month u dont think its enough?

[neat pumice]

I have no idea who you are, or what your situation is. Without your steam ID, I couldn't say

[long wren]

i see

[prisma lance]

idk my steam id but thats my profile https://steamcommunity.com/profiles/76561199125316438/edit/theme

https://steamcommunity.com/profiles/76561199125316438/

[neat pumice]

Thanks, yeah you're banned permanently - You'll need to find somewhere else to play I'm afraid

[prisma lance]

i know im p banned but why cant u just unban me

i got banned for cursing someone who cursed at me first

and im the only one who got banned

[neat pumice]

Because we don't want you on our servers - not only did you break chat rules, but when you had the opportunity to speak to the admins about it, you responded by calling them homophobic slurs

So you can find somewhere else to play 🙂

[prisma lance]

heheheheheh all the admins here are a little bitches i guess u cry beacuse someone cursed at u ok dont unban me u lil cunt i hope all the Admins Famillies get cancer and dies u little fucking cock sucker crying bitch

[neat pumice]

Hope you find a different outlet for your anger - somewhere else 😄

[long wren]

A month has passed and nothing has changed 🤦‍♂️

[quaint echo]

It doesn't feel very fair for ordinary players who are implicated by cheaters to be permanently banned, as Rust is a game that requires teamwork and ordinary players cannot review whether every teammate cheats or evades the ban. Hopefully, EAC can detect cheaters before joining the game

[neat pumice]

Players who are permanently banned for association are not ordinary players, they are players with a track record of ignoring warnings and playing in groups with cheaters. Ordinary players don't have consistent issues with cheater association.

[quaint echo]

But if an ordinary player doesn't always play on a cheating team, but leaves that team and doesn't want to be too involved with cheaters, but is implicated by cheaters from another team when changing teams, it can only be blamed on this ordinary player's bad luck, right?

[solid creek]

I created a ticket because I was banned for nothing. Admins help

[long wren]

you mean make appeal?

[solid creek]

I have already filed an appeal

[long wren]

appeals take 1-3 bussines days

[solid creek]

she's been waiting for two days already

[quaint echo]

But this player has a gaming career of over 9000+ hours without any bans, and has only been implicated by scammers from different teams for a period of time. We should see if his gaming career is like intentionally playing with cheaters. I feel that an ordinary player who can play 9000+ hours would not play with cheaters like a fool, would they

[long wren]

Then you'll get a reply within a day or two

[solid creek]

Ok

[long wren]

my bad i think 1-3days

[solid creek]

I hope they unban me before the wipe

[hazy nebula]

Morning all, new to rust/rustoria, got my character stuck in my new house between TC and wall (sleeping bag), anything anyone can do to help?

[long wren]

Sorry, admin does not interfere with gameplay at all

[neat pumice]

Whilst we're not able to teleport you or help in that regard, you can just type "kill" (without "") in the F1 console, respawn and run back to your base and place a new sleeping bag that's not in a difficult position. You can destroy your sleeping bag from the map (G) by clicking the cross on the bag icon, or by physically chopping it up with a melee weapon of some sort.

[analog plank]

Hello, can I talk with and admin? Its a simple question

[long wren]

Hello what are you curious about?

[analog plank]

I need admin

[chrome bison]

Rustoria.co - What time does EU Mondays have wipe?

[cursive kayak]

@chrome bison

:flag_eu: EU Mondays

IP: connect mon.rustoria.uk:28012
Next Wipe: <t:1738594800:F> (<t:1738594800:R>)
Wipe Schedule: Mon @ 3PM UK Time
Map Size: 4000
Team UI: 12
Vote for Next Map

[frail urchin]

HOW CAN I CHECK IF I STILL HAVE VIP

[normal orbit]

Login to https://donate.rustoria.co/ and check your active purchases.

[crude tundra]

The vip I bought on Thursday disappeared.

76561199681487465

[frail urchin]

@normal orbit Could u perhaps check for me?

I cant find it

[normal orbit]

As a chat mod I can't see your rustoria backend details.

What happens when you click here and login? https://donate.rustoria.co/account.php

[crude tundra]

@normal orbit

[normal orbit]

Can you make a ticket here? You'll need an admin to take a look at this for you, https://discord.com/channels/274965952116817920/883058174570135572

[bronze rose]

can i be unbanned in advance? it still needs 4hrs to be lifted automatically

🤔

[long wren]

If you have a simple question, you can ask it here

[carmine shadow]

eu main down ?

<@&874995535881326632>

[weary mason]

showing that its up for me

try connect main.rustoria.uk

[carmine shadow]

it says connecting but it doesnt let me join

[plush geode]

yea its down

cant join

[carmine shadow]

how much time does it get to go back up?

[plush geode]

yesterday went down for 10 mins

[carmine shadow]

okk thx mate

still down ?

[thorny dune]

EU Main is rebooting at the moment

[carmine shadow]

still doesnt let me join

its fixed

[foggy mortar]

Will you have an exlusive Medieval server on force?

[subtle harbor]

What? 180 online in wipe?

[viscid vine]

You can suggest this here #feedback-suggestions

[fickle sigil]

alguen admin que hable español?

[viscid vine]

¿Cómo puedo ayudarte?

[fickle sigil]

tengo una duda,tengo problemas de audio en el juego y stoy jugando en el monday,si reinicio rapido se me guarda el sitio en el server?

[viscid vine]

No tenemos periodo de gracia, pero veo que tienes membresía VIP. Si eres VIP en el servidor, no necesitas esperar en cola

[fickle sigil]

no tengo vip actualmente

[viscid vine]

Tendrás que quedarte en cola en este caso.

[fickle sigil]

okay

[viscid vine]

Me alegro de haber podido ayudarte.

[sweet patio]

How long does it take to get the queue pass

[runic marlin]

Should be from the moment you purchased it

try reconnecting if you haven't already

[sweet patio]

i did

[runic marlin]

If it's still not working, make a ticket in #payment-support

[still forge]

finding someone for today 2x i am nl and eng

[eager hazel]

hello, i have a problem with the US mondays that I need to solve before today's wipe starts

10 minutes ago, I tried to enter to the server to learn some bps,but when I entered it said that i was kicke cause of hacking, something that never happened to me and I need to solve it before todays wipe starts

i tried multiple times entering the server but i just cant and it still pops the same error

[thorny dune]

!steamid

[glass olive]

Hey, @eager hazel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[eager hazel]

76561199148328602

[thorny dune]

This should now be fixed and you can connect

[eager hazel]

ok let me see

[broken ginkgo]

Anyone know why my rust closes in eac bootstrapper? Had this problem now and haven’t been able to play in 2 months no support from admins but I reset my pc and reinstalled windows it worked for like 10 loads. And now it’s back to closing on eac bootstrapper before game even opens. Anyone had this problem and know how to fix any help pls as I can’t play for 2 months now thank u 🙂

[eager hazel]

thank you Berch, the problem is solved, thank you for your time

[broken ginkgo]

i will pay someone to help me fix at this point, game hasnt opened once in 2 months

[thorny dune]

We are a community Discord, you would be best opening a ticket with Facepunch. Have you tried repairing your EAC installation?

[broken ginkgo]

Yes I have tried

Where can I make face punch ticket

[thorny dune]

I don't have the link to hand, a quick Google of Facepunch support should point you in the right direction though. I hope they are able to help you!

[south hill]

hi, i put in an a ppeal and the person replied to it saying " i shouldnt have been banned this long but i never came to the discord to talk to anyone" i have the appeal number, is there anyway someone could help me or someone i can talk too? tia

only reason im commenting here is baecause i havnt got a reply in 2 days but it still says pending

[thorny dune]

What's your appeal ticket number?

[south hill]

#c19b78

[thorny dune]

Send a DM to @thin plover and they will assist you with your appeal as soon as possible. Be sure to incldue your SteamID as well.

[south hill]

thank you so much

[slender sigil]

CAN SOMEONES EXPLAIN ME WHY ALL FRENCH PEOPLE CRASH AT THE SAME TIMES !

[jovial steeple]

got the audrey thing that they try to steal ur steam account or wtv "rustoria visual designer"

[midnight patrol]

I have a question. I have a VIP that expires on the 06th. What happens if another vip on top of that before it ends?

[thorny dune]

You mean get another VIP before your existing one expires? This will top it up by an additional 30 days

[hexed nimbus]

Think it would run side by side tho tbh unless there been changes made

[craggy chasm]

Bro. a guy from a clan told me to join him on rustoria eu main like 20 minutes ago, i joined he invited me to team and i instantly got banned reason ,, playing with hacker " and hes still playing telling me hes not a cheater.

[hexed nimbus]

!appeal

[craggy chasm]

where

!appeal

[glass olive]

Hey, @craggy chasm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jagged dawn]

how many hours do i need on a server to map vote ?

[midnight patrol]

same thing with the wipe vip? Add 5 days to it?

[thorny dune]

Yes

[midnight patrol]

tyty

[ashen ibex]

Can an admin check out my appeal? Appeal #65d7ef

[modest blade]

Once they are available to do it they will.

[tough patio]

dzz

[brazen swan]

just bought quee skip and now its saying disconnected hacking

propeeeerrrrr scammed

[tough patio]

in EU ?

[brazen swan]

yeah

[tough patio]

waiting for me hope it doesnt happen to me in US

[brazen swan]

proper shite like

[raven mist]

!steamid

[glass olive]

Hey, @brazen swan

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[brazen swan]

76561199575172046

[tough patio]

i donated too

[raven mist]

You can join again

[brazen swan]

gd man

[tough patio]

does any one know how to get like the camp fire as a little baril bbq skin i dont know

xD

like a furnace idk haa sry i dont know how to explain my self

[hexed nimbus]

Click q and type bbq in search

[elder stag]

how much recent activity do you need on a specific rustoria server to get map voting

[strange egret]

Any updates on the lags on mondays eu?

[junior fog]

no lag for me

[elder stag]

how much recent activity do you need on a specific rustoria server to get map voting

[strange egret]

Alot of people are lagging/rubberbanding ingame for a long time now.

[raven mist]

Devs are aware, should be getting better in 5-10 mins

[raven mist]

We dont disclose that info i'm afraid

[elder stag]

crazy

[junior fog]

never mind just got them lol

[gilded aurora]

Does Monday server ever forcewipe?

[hexed nimbus]

#server-info

[junior fog]

bp's ? no

[dense roost]

!report

[glass olive]

Hey, @dense roost

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gilded aurora]

Nick I remember you answering me saying it did on the first thursday of the month but when I clocked it it says blueprint wipe: never

clicked

[hexed nimbus]

Correct server wipes map not BP

[gilded aurora]

okay

thank you

[junior fog]

the sever wipes (map wipe) but bp's do not sorry for confusion

[tough patio]

mondays uS wiped ?

i mean its on ?

up*

[narrow blaze]

how long does it normally take for staff to respond on appeals on the rustoria web?

[gilded aurora]

damn why is monday up yet

10 minutes seriosly???

[raven mist]

Its booting up

[gilded aurora]

sad

[sage onyx]

Why is Rustoria US Mondays taking so long

[viral summit]

why are you bitching so much

[sage onyx]

Tf

[hearty sleet]

1-3 business days

[gilded aurora]

trash ass server

[fallen mason]

admin doing some freaky shi

[fading spear]

when ius mondays going up

[narrow blaze]

ARE U FUCKIGN SERIOUS?

[ocean thistle]

LAP is correct. However, what is your steam id or appeal id? :)

[sage onyx]

Damn, I thought Rustoria was supposed to be one of the better ones

[narrow blaze]

76561199559012976

[gilded aurora]

nah wtf

[ocean thistle]

Please give me a few moments to take a look, thank you

[narrow blaze]

my steam id: 76561199559012976

[gilded aurora]

13 minutes???

[narrow blaze]

ok

[fading spear]

when ius mondays going up

[sage onyx]

Maybe servers broken

I was excited for wipe

Now im not

[ocean thistle]

It’s booting up. We can’t make it go faster. Please head to #general so I can better assist people @sage onyx @gilded aurora thank you.

[gilded aurora]

literally

[viral summit]

its up

[gilded aurora]

finally

[ocean thistle]

This is a legitimate ban. You will need to wait for a response to your appeal (if you haven’t already created one). Thank you

[twilit geyser]

Hallo admin

I want to cancel vip server Eu Medium subscription. I have now stopped playing Rust. So I want to cancel this Vip of sv

[ocean thistle]

!cancel please follow the instructions in the video

[glass olive]

Hey, @twilit geyser

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[narrow blaze]

is there anyway you can check it now?

[pale zinc]

stuck on receiving data what can i do

[ocean thistle]

I don’t see an appeal by you?

If you done so let me know and I can forward it to the admin in charge of your ban

[narrow blaze]

can you come dms so i can send u a ss?

[fast moon]

Hi Admin i got banned for playing with a hacker. What should i do now i made a ban appeal in Rustoria.

[pale zinc]

stuck on receiving data what can i do

[ocean thistle]

Yes

[ocean thistle]

You have done what was necessary. All you need to do now is wait for a response. May I have your appeal id or steam id to give it a Quick Look?

[pale zinc]

the fix is buy the vip and fuckyourself

[narrow blaze]

how do i get an appeal id?

[ocean thistle]

It’s a game bug that happens. You will need to queue up again unfortunately. I recommend you to F7 this bug to FacePunch

[pale zinc]

already did thanks

[narrow blaze]

@hai

@ocean thistle Appeal #4bfea1

[ocean thistle]

I've forwarded your appeal to the admin in charge of your appeal to review. Please be patient, the response time is 1-3 business days.

[narrow blaze]

ok

[fast moon]

can u also check mine Hai. im on same boat with Mikey

[ocean thistle]

Yes! I believe I just forwarded it just now :)

[fast moon]

Thank you so much!

[ocean thistle]

And your friend Geon

[wary cairn]

can someone help me when i try and link my steam wont work it lets me join the group but it doesnt link?

[ocean thistle]

You may need to wait 15-30 minutes sometimes for it to update

[wary cairn]

oh ok ty

[nocturne basin]

Ive got on the EU Mondays server constantly a highping with rubberbanding. Got on any other EU server without problems a ping of 10-20. Is there any solution?

[ocean thistle]

!network please make a network ticket

[glass olive]

Hey, @nocturne basin

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[nocturne basin]

Okay thank you!

[sullen raven]

bro is there a reason why i can’t cancel my us long subscription on rustoria website and they just keep taking money from me every month?

[ocean thistle]

!cancel did you follow these instructions?

[glass olive]

Hey, @sullen raven

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[sullen raven]

yes i did and it literally doesn’t say cancel how it does in the video on mine it just saying nothing

[ocean thistle]

You need to type "I wish to cancel"

[sullen raven]

that tab doesn’t even come up for me to type i wish to cancel

[raven mist]

Try another browser

Or incognito tab

[sullen raven]

it still isn’t showing

it also doesn’t even say i have a subscription active… but i just got an email saying they took $10 and an invoice for it

[raven mist]

Make a #payment-support and theyll help you further

[marsh oxide]

Just submitted a ticket for a "take a break" i am assuming its in a relation to "stream sniping" as my friend got banned for the same thing. we are not, they live right next to us, i can hear their guns, their rockets.. etc, like why are yall just banning people for hearsay.

and i know its this specific group because it happened twice after fighting them.

[stuck pebble]

Admins help pls I was banned by developer game

what should I do about this? if I didn't play with cheats

[marsh oxide]

not an admin but you would had to appeal through facepunch

they cant do anything

[stuck pebble]

Give link pls

[long wren]

your banned?

ahh i see

[stuck pebble]

Bro I don’t play with cheats check dms I send video

[stuck pebble]

Can you help me pls 😦

[long wren]

you mean Rustoria server banned right?

[stuck pebble]

everything is completely banned

[long wren]

You need to contact Steam Support

[stuck pebble]

Can you help with it?

I will be very grateful to you

[long wren]

You can submit an appeal with EAC https://www.easy.ac/en-US/support/contact/appeal

[stuck pebble]

Thx.

[marsh oxide]

@long wren

[long wren]

you mean make appeal right?

[marsh oxide]

yea

i dont understand why im getting baned for that when im clearly not

we've had like a handful of encounters with them

[long wren]

please wait for the reply from banning admin

and appeals take 1-3 bussines days

[marsh oxide]

i mean sure but thats longer than what the ban probably is, its not that i care to get unbanned right now the server is dead the point is why the hell i am getting banned for that reason just based on hearsay and no proof

bad moderator work is why i am reporting this not to get unbanned

[long wren]

please make an appeal on the website. There's no point in appealing here

[gilded vortex]

can i pls get queue skip i crashed and then logged back in and didnt get me priority

[lyric basalt]

Hello we dont have reserved slots

unfortunatelly we cannot help you, sorry

[grizzled escarp]

!ticket

[glass olive]

Hey, @grizzled escarp

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[spring abyss]

cheater rustoria eu mondays

[glass olive]

Hey, @spring abyss

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

please report or make an ticket

[brisk warren]

Could a mod/admin help me out, I'm trying to make a report on someone who is phishing, I have proof.

[thin plover]

can you dm me

[brisk warren]

Sent evidence to you

[meager bay]

yo brother if u can check this blatant cheater tiket Ticket #94f9b1

he killed a streamer and he live cloose to us

[ocean fulcrum]

Cheater part I understand but just fyi unless that streamer was partnered with rustoria, there is nothing we can do unless he was a partnered streamer

[meager bay]

i guess he is

[ocean fulcrum]

Potentially 🙂

[lyric basalt]

If he is he can make his own report, he should know where

[rocky cedar]

i need help on rustoria US Mondays i bought vip and now i cant wake up and when i do i cant move and it scompletely unplayable

i joined other servers and none have the issue but rustoria US main

help plz

[spark leaf]

Hi, I'm on US Medium and I am in outpost, stuck on a horse. I can't get off it nor can I kill it. If someone can help me out, that'd be great.

[thin plover]

you can F1 kill and run back to your body

[spark leaf]

ideally I'd like to keep the horse if.

[thin plover]

we cannot help you unfortunately

[rocky cedar]

@thin plover what about me i have 160 ping and im supposed to have 10

it happned after i bought vip

[thin plover]

I do not think it's related to you buying VIP haha, have you tried maybe resetting your router or using a VPN?

[rocky cedar]

yes

why would i use a vpn i am in florida

i was running the server fine before wipe i bought vip and now its like this

i did restart my router and eveyrthing

[long wren]

!gamefile

[glass olive]

Hey, @rocky cedar

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[long wren]

vip is irrelevant

or reinstall game

[lunar pulsar]

where do i submit a ban appeal?

[rocky cedar]

bro its only bad on this server i joined others and its completely fine

[long wren]

!appeal

[glass olive]

Hey, @lunar pulsar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spark leaf]

Hey, I ordered an item with teh drone shop and it came, dropped it off, but now all the screens just say open? How do I retrieve my items?

[thin plover]

you can always make a #network-support-old ticket and our admin can try to help you 😅 I am not sure if they are around right at this moment tho as they are in a different timezone

[long wren]

Is your ingame name not displayed on the screen?

[spark leaf]

no it isnt, which I thought it usually does

[rocky cedar]

how do i get a refund for my queue skip then

this is ridiculous

[long wren]

!vipissue

[glass olive]

Hey, @rocky cedar

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[spark leaf]

finally showeed up. thanks

[rocky cedar]

fine i will just dispute the transaction

[thin plover]

Crazy just linked you how to get a refund if you are able to...

if you do charge back you will only get yourself banned from our servers

[rocky cedar]

it says no refunds

no i will not be joining back

[thin plover]

I do not see anyone else complaining of lag at the moment, the issue could be on your end or your ISP, it's not always our servers at fault

[rocky cedar]

crazy how you guys have no admins to fix this kinda issue on wipe day

i just had 6 teamates leave because of teh same issue

[thin plover]

they are, it is simply middle of the night right now for them

[rocky cedar]

its unplayable

[thin plover]

if you make a ticket it will save you a lot of trouble

[rocky cedar]

so u guys are completely unprepared u should have other time zone admins for these kinda things

[thin plover]

and it also tells you what time they are available

[thin plover]

we simply keep the payment team as small as possible to keep your information safe

[rocky cedar]

u dont need people for payment things im talking about in game issue

because clearly your not prepared to help with mine

how am i supposed to pay for something and have the thing i bought not working

[thin plover]

I will have someone look at the server, just a minute

[rocky cedar]

its completely unacceptable and then tell me your admins are offline because they are from another time zone.....

[thin plover]

no for lag/latency/restarting servers issue we have people pretty much 24/7

[rocky cedar]

so why when i asked for help i was left to dry

because clearly something is wrong in that department

[thin plover]

all I could is to guide you to resources like payment support or network support

[rocky cedar]

i joined 3 other servers and they where all perfect but when i joined yours which is the same zone as the others i would get over 600 ping and not even be able to stand up

when im supposed to be getting 5-10 ping

if you can get someone on to fix the issue i wont dispute transaction and me and my team will join back simple as that

[balmy cypress]

Hey, I’ve looked into this and looks like there are no issues widespread on that server. It could be a local network issue just on very few users. I suggest you make a #network-support-old ticket if you’d like to explore it further.

You are also welcome to make a #payment-support ticket to enquire about a refund

[balmy cypress]

You should also be aware, threats to chargeback will result in us perm banning you. As much as I understand your frustration, using that as a method here isn’t going to help the situation.

[tough patio]

admin check Aiden pls

[balmy cypress]

?report

[glass olive]

Hey, @tough patio

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tough patio]

i did

[balmy cypress]

Please don’t report here, deleted your message

You just have to wait for the ticket to be responded to

Which shouldn’t be long

[split ether]

yo luke

[plush mist]

i got banned and i have no clue why it says for chargebacks, where can i appeal this??

[hybrid panther]

hey guys

i have same problem as last time and i need someone to help me plase

@raven mist

can u ?

[tough patio]

how many ticket do ineed to make ?

u guyys take so long to respond

[tough patio]

stop reporting someone hahaha u guys just blind

[long wren]

!appeal

[glass olive]

Hey, @plush mist

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusk scroll]

Hey how do I contact an admin about a cheater?

[long wren]

!ticket

[glass olive]

Hey, @dusk scroll

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

please make an ticket

[turbid berry]

Did the server crash?

[hot siren]

br main crash

[turbid berry]

ooh ok

[long wren]

i relayed msg thank you 🙂

[turbid berry]

What could have caused the fall? Can dropping items cause this?

[worn breach]

Servidor BR Main esta fora do ar?

[abstract holly]

When the wipe is on Rustoria.co-ЕU Medium Why does everyone say that he is today?

[cursive kayak]

@abstract holly

:flag_eu: EU Medium

IP: connect medium.rustoria.uk:28010
Next Wipe: <t:1738868400:F> (<t:1738868400:R>)
Wipe Schedule: Thur @ 3PM UK Time (Bi-weekly)
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 12
Vote for Next Map

[iron scroll]

!report

[glass olive]

Hey, @iron scroll

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[iron scroll]

<@&274971100184576010> ticket id: 5bd5e5

Cheating

[gleaming venture]

Ticket id:2ebdc8

<@&274971100184576010>

[long wren]

@gleaming venture @iron scroll please dont tag admin 😅

tickets are processed in the order they are received so there's no point tagging the admins

[forest surge]

i need help

[long wren]

Hello what do you need help?

[forest surge]

im stuck on a blackjack machine and the machine wont draw any more cards or let me leave

[long wren]

please F1 kill

[forest surge]

my friends screen said im dead but i was alive on my screen

i can still look around and all

just got kicked for EAC 14 minute cooldown

[long wren]

can you connect server?

[forest surge]

no

14 minutes eac kicked

[long wren]

send me a dm your kick msg screenshot?

[forest surge]

just sent

[long wren]

i saw it, you just have to wait until you're unbanned

[forest surge]

what about my body

and scrap

[long wren]

scrap despawn time 20min

[forest surge]

so i got 5 minutes

if its in my inventory which it didnt let me take out scrap from the machine when i was stuck

[long wren]

Sorry I didn't quite understand what you were going through but if you lose the loot we won't give it back to you

[forest surge]

all good i got my stuff thanks for the help

[vapid flax]

nice bro 4th cheater in 2 days of playing

!report

[glass olive]

Hey, @vapid flax

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[iron scroll]

<@&274971100184576010> 76561199029926700 is cheating on US Mondays check him please, ticket id is 5bd5e5, I do report 3 guys all of his teammates

This team killed all guys near by the water

@long wren Anyone could help me?!

[long wren]

dont tag admin and dont report here...

delete your msg

[gleaming venture]

We can't get out of the house and every time we leave the house we can't get home safely and they find and take the booty there are 4 of them 3 cheaters and I've been reporting for hours that no one is processing the ticket

This channel wouldn't exist if billing worked

76561199783684093

The account did not set any profile for the game just purchased

[long wren]

but there's no point reporting here

admins only handle reports or tickets @gleaming venture @iron scroll

[long wren]

@iron scroll please read..

[iron scroll]

I had crafted tickets many times but no bro to solve them@crazy._. You know what m3?

[fickle horizon]

i hopped on the weekly mondays today and some naked on the beach was inviting everyone to team so i joined for shits and giggles cause why not none of us actually played together just died and went our separate ways than later i left the team to play with my friend and shortly after i was banned for association with a cheater any chance i can clear my name here?

[gleaming venture]

@fickle horizonYou can't

[long wren]

He is not an staff, ignore him.

[long wren]

!appeal please make an appeal

[glass olive]

Hey, @fickle horizon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fickle horizon]

Okay thank you much appreciated

[ivory basin]

<@&274971100184576010> need admins to check reports on US mondays

check this account pleaseee

[thorny dune]

If you've made a ticket on our website we will check it as soon as possible and you'll get your reply in-game

[ivory basin]

made a ticket

need help tho they already raided us

[ivory basin]

WHY DOESNT HIS TEAM GET BANNED??

123 Got banned and his team is still here

what happen to assoiciation

[runic marlin]

Feel free to make a ticket about that and we’ll look into it

[long wren]

nah only banning admin can reply

[ivory basin]

i make ticket on website please help

they are teammate

[long wren]

tickets are processed in the order they are received so please be patient

[ivory basin]

<@&274971100184576010> look at the sleeping bags they have bags in base and near please 123 just got banned and his teammate still playing

[violet tundra]

you banned him and his base has multiple bags in it

He has teamates

and nobody got an association ban

on mondays us

his base is near sulfur quarry, its a big metal tower

[long wren]

please dont tag admin role..

[dry orbit]

76561199766321783 russian cheater on US Mondays

[undone crescent]

<@&274971100184576010>, need someone to check reports in EU mondays. It's hellish with prefiring and rust accounts with 3 hours beaming with 50-60% accuracy

[long wren]

!ticket

[glass olive]

Hey, @dry orbit

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dry orbit]

okay

if there's no more ticket option <@&274971100184576010> review 76561199766321783 f7 reports

thanks boys

[lyric basalt]

banned

[dry orbit]

fast & efficient good work brother

[viscid vine]

Please report them via F7 or /ticket on our website, don't call them out in game or on Discord

[undone sandal]

Please provide me with the address for the ticket. Thank you

[gleaming venture]

76561199409104879

I reported cheaters three times today and no one dealt with cheaters

He was behind the cover and his bullet hit me and I died instantly

[ivory basin]

<@&274971100184576010> hard cheater on rustoria check F7 reports

US mondays

[gleaming venture]

He robbed me all day today and they killed me quickly even when I was hiding in the pipes

[iron scroll]

<@&274971100184576010> ticket id: caffa3
Check them please.
They killed anyone near by the wear in the US mondays

[lyric basalt]

DM me name

[ivory basin]

check dm

[gleaming venture]

LOUIS LITT

[iron scroll]

I do believe that thay are cheating and they haven’t sleep. Check them

[gleaming venture]

We reported them many times today when they killed us when the ticket closed to tip them at AFK but they were actually active

[barren plank]

YO rustoria monday is kinda like a cheater battle royal

[iron scroll]

They are about 5 persons with no skins. And bring the loots all the time

[barren plank]

people flying rn and 5 people full aimlocking

[gleaming venture]

No player can hit a player behind a bunker

[barren plank]

theres a guy fly roaming our open core rn

[gleaming venture]

The experience is so bad that cheaters have been plundering here all day

[iron scroll]

@lyric basalt the guys get 5 guns with a p2 and headshot everyone who in the water,you know what I mean?

He killed me 8 times in only 5 minutes

Yes please check his steam

So goofy

[undone sandal]

I have already received the invoice. Please have the administrator review it

I have already received the invoice. Please have the administrator review it

[iron scroll]

When I catch the crossbow,I never met this man,but I got mp5,he just out his door and killed me again and again

Why not fking ban him

ticket id: caffa3
Check them please.
They killed anyone near by the wear in the US mondays

[gleaming venture]

https://steamid.uk/profile/76561199409104879

[iron scroll]

<@&274971100184576010>

Doesn't this channel have an administrator？

[undone sandal]

<@&274971100184576010> I have already received the invoice, and our team is no longer able to survive. Hacker locks are terrifying

[runic marlin]

We will have a look at your ticket as soon as possible

[runic marlin]

I’m not sure I understand

[meager bay]

<@&274971100184576010>

i want extra 1 month on my vip

[iron scroll]

caffa3 check this first

[shy remnant]

!report

[lyric basalt]

for what 😄

[runic marlin]

We’ve told you multiple times @meager bay…

[shy remnant]

Make a report please

[runic marlin]

You just keep ignoring us

[meager bay]

im doing it all time

but the loot never coming back

[shy remnant]

We do not reimburse loot

[gleaming venture]

I reported it but the tickets are closed😂

[meager bay]

then at least give me extra 1 week vip for all the loot i loose

[iron scroll]

I had made a ticket:caffa3

[shy remnant]

If ticket is closed you should’ve received an answer

[meager bay]

m249 and row of guns

[iron scroll]

Check out

[shy remnant]

We can not do that

Why you are tagging us ?

We are literally 3 admins answering right now in front of your eyes

[gleaming venture]

The answer is that he conducted the AFK after cheating and looting and then voided the votes🤣

[meager bay]

Ticket #23d5f9 here just ban him instant

[shy remnant]

Wait for your ticket to be answered please

[iron scroll]

It’s ok,and you need to solve my ticket
caffa3

[undone sandal]

<@&274971100184576010>

[shy remnant]

@undone sandal

Stop tagging us and ask your question instead

[undone sandal]

I have submitted the evidence data, please do it as soon as possible. He is causing chaos on a civilized and clean server, and we cannot survive

[shy remnant]

Make a ticket, if already done, wait for the response

@undone sandal

[iron scroll]

I don't get the impression that you take the content of investigating cheaters, who not only cheat but also have racist nicknames, your productivity is disappointing

[shy remnant]

Uh ?

[iron scroll]

[shy remnant]

Because we do not ban off player’s words ?

How is it a bad thing ?

[undone sandal]

Then I'll patiently wait for the processing result. I feel like my heart is about to die. Hackers are too scary

[shy remnant]

If someone says you are cheating, but you are not, do you expect us to investigate or to just ban you off ?

[gleaming venture]

We all want servers to be better but the easiest environment to maintain game security

[iron scroll]

Their cheating is so obvious, his kills are all headshots, and if that doesn't stop me, I have nothing to say

[shy remnant]

Obvious for you does not necessarily means they truely are

[gleaming venture]

I've been reporting all day with no progress

[undone sandal]

It's shameless to use hackers to cheat on such a clean server

[shy remnant]

And if they are that obvious, the investigation will take just a few minutes and it’ll be resulting in a ban

[gleaming venture]

But in fact the ticket was quickly closed and told he had not cheated

[shy remnant]

Means they were offline or already investigated on before you’ve even made the ticket

[undone sandal]

It's obvious that they've been killing all along now, but they seem to know that the administrator is investigating and he's shameless

[gleaming venture]

My friends and I were pillaged all day by him inside the ruins in a very obvious act of cheating

[iron scroll]

I've been playing this server for eight hours, and I've been reporting on the cheating team for eight hours, you know what I'm saying, until he shot me in the head eight times in less than five minutes, which I feel like I need to tell you here

[shy remnant]

Again, obvious in your point of view does not necessarily means they are really cheating

[gleaming venture]

I'll tell you this when he shot me the ticket was shut down and told me he was at AFK

I laughed angrily🥲

[shy remnant]

F7 or ticket ?

[gleaming venture]

I'm a clown.

[iron scroll]

I did all

[shy remnant]

Did you get a response to your ticket ?

[long wren]

@meager bay @iron scroll please dont tag admin ...hello? @undone sandal

[gleaming venture]

Not only did I report in the ticket, I also used F7 and steam reports

[iron scroll]

Yes

[shy remnant]

We do only answer to tickets, F7 etc are investigated but not directly answered to you

[iron scroll]

I know that thx

[shy remnant]

What was the answer ?

[iron scroll]

Also let me use F7

[undone sandal]

This hacker shamelessly attacked two people F7 receipt

[gleaming venture]

The answer is they're at AFK and we'll keep watching

🫡

[shy remnant]

Please make a new ticket whenever you see them active again , by active I mean playing

[iron scroll]

But I think it’s easy for administrators to checkout how they are cheating,they never died in the water

[shy remnant]

It’s not « easy » nope

[undone sandal]

I have already reported F7 and ticket. Please kindly review, dear administrator

[iron scroll]

Bring the loots back again and again

[gleaming venture]

Rustoria Admin

Admin
Hello there, thank you for submitting a report, unfortunately at the time I've gone to jump in and carry out an investigation on this player they have been AFK for an extended period of time therefore I was not able to complete a full investigation by spectating the player. I have looked into everything that's available to me while the player is AFK and I have noted this player in case they become active again at which point I will try to take a look into them then. While they are AFK, be sure to submit an f7 report so that EAC can also take a look. If you see the player active again in the future please do not hesitate to reach out and let us know and hopefully we will be able to look into your report fully at that time. Thank you again and I hope you have a good day!

[shy remnant]

U have been answered many time already

[gleaming venture]

Thank you

[iron scroll]

Thx

[shy remnant]

#support message

[iron scroll]

They got banned, that’s what I want

[gleaming venture]

I'm going to say some harsh things here because I just want you to ban cheaters and give everyone a safe and comfortable environment to play

[undone sandal]

My report has not received a response yet, but our team has already instructed him to kill someone to the point of no survival. It's disgusting

[meager bay]

brother im about to kms another cheater more Ticket #325f1a

[proper spruce]

hello

admin

why i have ban evasion ??

[undone sandal]

We were killed countless times by this hacker while waiting for the administrator's reply

[proper spruce]

im waiting for 6 month

[long wren]

your denied !

@proper spruce

[meager bay]

😭

[proper spruce]

yes

[long wren]

Your appeal has been denied, so you can no longer play Rustoria.

[meager bay]

denied means u dont play

[proper spruce]

why what i do to get ban ?

@long wren

[long wren]

If you connect to the server, you will know why

[proper spruce]

ban evation

[long wren]

i saw it

[proper spruce]

please help me i eant to play withe my frineds

[long wren]

appealing here is a waste of time since your appeal was denied. Go to another server.

[proper spruce]

this is my best server

where is the support team

admin

six month i wait

[long wren]

#support message

[proper spruce]

what i do to play

[long wren]

I already received your reply 6 months ago