support

[cosmic raft]

😢

thats no fair

i would have gotten them without the lag and server restart

[ocean fulcrum]

Thats not something we control

[cosmic raft]

fair point but i lost them because of the lag

[ocean fulcrum]

Guns will always despawn like this

[cosmic raft]

i understand but still annoying

[ocean fulcrum]

Yeah I understand that

I know its frustrating, but there isn’t much we can do..

[cosmic raft]

much?

does that mean there is something?

[ocean fulcrum]

Besides trying to fix this lag and preventing things like these from happening again, not really no.

[cosmic raft]

ok

well thanks for the help i guess

[opal rapids]

need help with VIP dont think it is working

[ocean fulcrum]

!vipissues

[glass olive]

Hey, @opal rapids

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[orchid bough]

hey i need help not sure what to do

[runic grail]

im hard stuck in queue and the max is 750?

can we make the server cap bigger like earlier?

[shy remnant]

!slots

[glass olive]

Hey, @runic grail

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[floral needle]

i nned help

no audio in game and need a restart but dont wanna be in queue can someone help with thos?

[runic grail]

they have 100 more slots but they dont want to open them up👏

[ionic rose]

me hago miembro

vip y no me deja entrar sigue haciendo la cola

wtf

[south sinew]

tio

ingles

[ionic rose]

I become a VIP member and my queue doesn't jump ?

Explanation

?

[floral needle]

what place are u in?

[ionic rose]

spain

[floral needle]

bro

in queue

[ionic rose]

us main

[floral needle]

nga

what place in queue are u in

[ionic rose]

204

[floral needle]

thats weird

[frank harbor]

cheat in dome

[glass olive]

Hey, @frank harbor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ionic rose]

How do I talk to an administrator?

[south sinew]

make tickt maybe

in the web

[glass olive]

Hey, @ionic rose

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

Hey, @ionic rose

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[south sinew]

any1 admin here ?

<@&274971100184576010> wanna report bug

[shy remnant]

Hi, please make a ticket https://rustoria.co/support/ so we can better assist you

What was it about ?

[dapper crypt]

I'm banned from the servers for "haking" even though I've never used it and never played with anyone who uses it. Can you tell me what happened? If you have photos, videos, or any proof, this ban doesn't make sense.

<@&274971100184576010>

[frank harbor]

@shy remnant

[shy remnant]

Can you wait like 2 secondes before tagging ?

I was litteraly about to answer

[frank harbor]

cheaters in dome

[glass olive]

Hey, @frank harbor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

Ask your question ?

#support message

[shy remnant]

!steamid

[glass olive]

Hey, @dapper crypt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shy remnant]

Please make a report

[glass olive]

Hey, @frank harbor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[south sinew]

@shy remnant im making

[dapper crypt]

76561199154646597

[ionic rose]

Please I need help pay the VIP and don't skip the line I speak little English id76561199738286724

[shy remnant]

Please connect again in 10mn

[shy remnant]

Please make a #payment-support ticket

[shy remnant]

Please make a ticket as requested on the website, with every details (like position, server etc)

[south sinew]

i do

but i cant sent pic in website

[shy remnant]

Upload it anywhere

imgur or anything

[south sinew]

what is imgur

https://imgur.com/a/NFAlrJc

[shy remnant]

Put that in your ticket please

[south sinew]

i alreday do sent to ticket

[shy remnant]

Actually create the ticket

I do not see any ticket about this

[south sinew]

i have tickt is opening

[shy remnant]

There is no ticket opened on https://rustoria.co/support/ from you

[south sinew]

Ticket #0cb48f

yea

[shy remnant]

Oh that one

We've been asking you a position of where it is

But you did not tell yet

[south sinew]

i said i tink

[shy remnant]

It'll be handled soon

Thank you for reporting that

[south sinew]

np ty to u

[ionic rose]

Will they solve the problem today and I go to sleep ?

[torn badger]

I need a unban form

[sleek plover]

Can you handle US Long being down. Boot it back up please and thanks..

[south sinew]

tu ya tiener tickt ?

creo rapido

[open grail]

We're aware it's being looked at

[shy remnant]

It's been escalated already

[sleek plover]

Thanks babes

[shy remnant]

@tardy path this is for appeals, not for this kind of request

[ionic rose]

moderator can help me or not? I just want him to go over the queue

Did I pay for the subscription successfully?

[open grail]

Did you make the #payment-support ticket?

[ionic rose]

yea

[open grail]

Just give it a bit then only certain admins can handle payments

[shy remnant]

Restarting

[sleek plover]

Thanks!!

[ionic rose]

OTOURL:https://donate.rustoria.co/packages.php?game=3&server=15&creditreturn=
I get that when I buy

[rugged cairn]

Hello, my friend was banned here just like that when he went to the server, can you unban him?

https://steamcommunity.com/profiles/76561199686435594

here is his steam account

[proud shoal]

It just closed in the safe zone and I'm in queue. When will my loot be there?

Or will it depawn?

[burnt narwhal]

@shy remnant I need help, my br main vip are not skipping account https://steamcommunity.com/profiles/76561198255231588

[spare widget]

#payment-support

[violet tundra]

rustoria us main is choking on lag

[timid hollow]

Why is main unplayable

It's not a memory leak, it keeps reoccurring

[open grail]

!appeal

[glass olive]

Hey, @rugged cairn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solemn reef]

rustoria us main lagging again

[flint oyster]

can u fix ur server please like give a yn a break

[frank harbor]

fix the server

[near halo]

am I able to get my VIP refunded

[violet tundra]

!suppprt

[runic grail]

bro again?

i waited ina big ass queue just so it can lag again

are we deadass?

TOP OF THE LINE HARDWARE

[fringe cedar]

https://tenor.com/view/girl-go-crazy-possession-movie-possession-1981-anna-gif-3712597991375813941

[runic grail]

pretty smooth gameplay

[lost coral]

crazy mods cant take criticism so they lock all the channels

[shy remnant]

Keep this channel for support messages only

[raven mist]

Hmm no, rather to just have an update instead of spam

[loud osprey]

whats going on with the servers?

[granite pollen]

do we get money back if servers arent preforming properly

[stable sorrel]

L server

[violet tundra]

whats ur problem

[lost coral]

where would you like us to type then?

[fringe cedar]

I'm done. I'm done. I'm done. I'm done

[raven mist]

Memory leak

[shy remnant]

PS: We lock it so EVERYONE gets the RIGHT information instead of just a dumb spam leading nowhere but disinformation

[violet tundra]

its been 2 years and u havent fixed ur shit

[frosty gull]

sooo why is rustoria us main the only server experiencing this

[loud osprey]

been going on alot

[frosty gull]

and never eu servers

[violet tundra]

this is a joke

[shy remnant]

KEEP THIS CHANNEL SUPPORT ONLY. ANY NON SUPPORT MESSAGE WILL BE DELETED AND MUTED

[raven mist]

Cant fix something thats in the game

[shy remnant]

Don't force us to lock this channel too, please.

[near halo]

our clan is done with rustoria US main. this shit has been happening for way too long to be normal. going to start maining rusty moose. am I even able to refund my vip even?

[violet tundra]

you cant fix something if it isnt in game

[runic grail]

admins crashin out

[fringe cedar]

I need mental support

[timid hollow]

You need medicine

[shy remnant]

Happens on every Rust high pop server, Facepunch aknowledged it

[molten pasture]

https://tenor.com/view/rust-hump-creep-gif-19656302

[loud osprey]

@shy remnant sorry king

[near halo]

it's no where near this bad on other servers though?

[noble wren]

can we get refunded our vips? this shit is insane

[raven mist]

It is

[frail rune]

@fringe cedar pls fix the server

[midnight patrol]

Bro whats up with the memory leaks just put a silvertape on it wtf

[raven mist]

!refund

[glass olive]

Hey, @noble wren

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[shy remnant]

Please make a #payment-support ticket

[granite pollen]

yea are we able to get refunds if servers arent preforming properly

[stable sorrel]

admins suck fix the lag

[shy remnant]

#support message

#support message

#support message

[gaunt fulcrum]

I want a refund or I’m sueing

[midnight zephyr]

its not rustoria fault really, big teams are raiding or getting raided and when it doesnt go their way they ddos the server for rollback

[shy remnant]

Make a #payment-support ticket

[mild whale]

mb

[shy remnant]

#support message please

[raven mist]

Not a ddoss

[gaunt fulcrum]

Can get a payout dumbass

[loud osprey]

@shy remnant sorry king

[runic grail]

so just ass servers?

[midnight zephyr]

how can you tell

[shy remnant]

Game issue, not us

[raven mist]

Mem leaks

[fringe cedar]

If admins don't fix this, I'm finally getting a job. No more whale to squeeze money from #Warning

[raven mist]

Caused by rust itself

[midnight patrol]

How the memory so leaky the last couple wipes then? Have you tried switching it on and off yet?

[raven mist]

[raven mist]

https://rust.facepunch.com/news/polish-and-progress#:~:text=memory leak

[shy remnant]

#support message

[solar frigate]

A Most Humble Petition Unto the Noble Lords and Ladies of Rustoria,

Oh, great keepers of the sacred lands of Rustoria, ye admins of might and wisdom,
Thy humble peasants and loyal knights do bend the knee and beseech thee.
For lo, thy grand server, our fair dominion of crafting and conquest,
Hath been beset by a most grievous ailment—frequent crashes doth plague the realm!

With each foul crash, the bountiful harvest of our labor is swept asunder,
And the swords of war are stilled in the heat of righteous battle.
Our homes, wrought with love and stone, stand at the mercy of fickle gods.
Yet we, thy steadfast subjects, hold hope in thine infinite mercy and skill.

We do not seek gold nor gems, but only the restoration of stability to thy realm.
Might thou, O wise overseers, delve into the arcane codes and sorcery that govern our world?
Might thou smite the foul beast of instability and bring peace to our lands once more?

Grant us this boon, and thy name shall resound through the halls of Rustoria,
As the saviors of our age, the heralds of prosperity!

Thus, with trembling hearts and hopeful souls,
We await thy divine intervention.

Ever thy loyal subjects,
The Denizens of Rustoria

[runic grail]

do yall get paid for doing nothing?

[raven mist]

https://rust.facepunch.com/news/polish-and-progress#:~:text=memory leak

[solid kayak]

LETS PREMPTIVLEY GO TO THE PAYMENT SUPPORT BEFORE THE CLOSE THIS CHAT

[raven mist]

Read this

[shy remnant]

#support message

#support message

#support message

[solid kayak]

CARVE IT OUT

[shy remnant]

#support message

[midnight patrol]

Make it a gif and maybe I'll check

[fringe cedar]

reunlock general please. I need a place to vent (bitch).

[runic grail]

i had 70 aks on me can i get them back also 60 rockets?

[shy remnant]

Not now, please : #support message

[south cobalt]

is it gonna be a rollback?

taking heli here

[shy remnant]

We do not reimburse loot I'm afraid, for now we do not know if there is any planned rollback or how long it'll be

[foggy crane]

https://tenor.com/view/angry-real-cat-anger-i-gif-3797646678334342605

[solemn reef]

do you offer mental health support as well?

[rough creek]

MY CHATS DONT SHOW UP IN GENERAL HELP PLEASE

[loud osprey]

angry kitty

[shy remnant]

It's locked, please don't spam here

[shy remnant]

Nope

[rough creek]

OK

[shy remnant]

#support message

[south cobalt]

do body bags despawn if server resets

or if ur crafting smt.

[midnight patrol]

Will my horses still be well fed if server resets?

[short wasp]

how long till main up

i gotta keep my farmer farming

[mental saddle]

Is anyone else lagging?

[shy remnant]

On ?

[near halo]

!refund

[glass olive]

Hey, @near halo

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[mental saddle]

US Main

[shy remnant]

US Main is restarting, so yep

[midnight patrol]

I am lagging to man thing is rough here I think server might be off

[shy remnant]

#general message

[mental saddle]

Oh! Thank you very much

[rough creek]

HOW MANY SECONDS UNTIL SERVER BACK UP

[shy remnant]

No given ETA, it is restarting

[loud osprey]

wait us main is Down?

[midnight patrol]

I think so can mods confirm please

[lost coral]

can we unlock general now so you can stop threatening people with bans even tho theres no where else to chat

[foggy crane]

why do i givve your server money for vip every week just to get screwed over for the whole point of getting vip to get in early i want a refund

[shy remnant]

US Main is up now

[solar frigate]

Hear ye, Hear ye, brave denizens of Rustoria!

The hour of reckoning is upon us! Too long have we toiled under the shadow of unstable realms, our toils undone and our conquests erased by the fell hand of the crashing scourge! Shall we sit idly by as the gods of this land—the mighty admins—grow complacent in their high towers of code and command? Nay, I say! Let us rise as one, a tide of determination and voices loud enough to shake the very server racks upon which our world rests! Let our chants echo through their halls: "Stability for Rustoria! Fix what is broken, restore what is lost!" Together, we shall rally, not with malice but with mirthful defiance, to demand a brighter, crash-free future! Stand, my friends, for Rustoria shall not falter!

[noble wren]

!refund

[glass olive]

Hey, @foggy crane

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[gaunt fulcrum]

!refund

[glass olive]

Hey, @gaunt fulcrum

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[fringe cedar]

I am so disappointed in Rustoria today...

[gaunt fulcrum]

Fr this is a bad look

[midnight patrol]

Is US Main Up now

[shy remnant]

Be disappointed of the game itself, cause it's a Facepunch issue

https://rust.facepunch.com/news/polish-and-progress#:~:text=memory leak

[gaunt fulcrum]

Why am I muted in general

[shy remnant]

They litteraly aknowledged it

[runic grail]

bro im in queue again

bro waste of time

[shy remnant]

It's locked

[lost coral]

rustoria is the only high pop server that i play on that constantly lags every single day

[runic grail]

3rd time in queue today thanks to shit admins👍

[shy remnant]

Please keep this channel for support only. Queue is a part of the thing, slots will move up

[oblique vapor]

@shy remnant if a ticket is being looked at by a staff would it say “Claimed”?

[gaunt fulcrum]

Unmute general them

[shy remnant]

Nope it will not

[oblique vapor]

Ok thanks

[gaunt fulcrum]

!refund

[glass olive]

Hey, @gaunt fulcrum

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[molten pasture]

yall also flappergooning rn???

[solemn fox]

Fr unmute general so i can whine

[gaunt fulcrum]

!refund now

[glass olive]

Hey, @gaunt fulcrum

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[craggy cloud]

Ey i cant Join

[noble wren]

!refund

[glass olive]

Hey, @gaunt fulcrum

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[solemn fox]

Is sever expanding again or nah? already at max Us Main?

[gaunt fulcrum]

!refund

[glass olive]

Hey, @noble wren

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[shy remnant]

!slots

[glass olive]

:raised_hand: Woah, this command has been used too often! Please try again later.

[gaunt fulcrum]

!refund

[glass olive]

Hey, @gaunt fulcrum

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[solemn fox]

!sltos

[shy remnant]

Stop spamming

[solemn fox]

!Slots

[glass olive]

Hey, @solemn fox

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[midnight patrol]

!refund

[glass olive]

Hey, @midnight patrol

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[solemn fox]

!refund

[glass olive]

Hey, @solemn fox

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[craggy cloud]

They say 23 players ahead of me but i can join

[ivory basin]

this kid hard cheating

<@&274971100184576010>

[royal quartz]

how can i appeal mute?

in chat

<@&274971100184576010>

[glass olive]

Hey, @ivory basin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @royal quartz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ivory valve]

oh on rustoria small too

@raven mist

[main path]

shenzyyy chop chop lil bro (customers always right)

[rustic turtle]

just put the ban in the bag lil bro ( customers always right, remember that)

[fresh narwhal]

braindead support when they cheat hard they say we need more info from you when u sended more info they turn off u. braindead support wtf

No wonder nobody plays 5x u don’t ban the cheaters braindead support sended evidence and still no banning thats how braindead u are

[rustic turtle]

its a 5x your good jit

[fresh narwhal]

So what they still cheating

[rustic turtle]

jus report em and get your things back not that big of a deal bro

[fresh narwhal]

Its not a big deal but its fucked when u can’t do anything and u send support and they reply with a fucking stupid answer i gave them details en they say we need details ???

[rustic turtle]

they need details

[fresh narwhal]

The only thing what they need to do its their fuxking job useless piece of shit support braindead

Full details still asking for details thefak

[rustic turtle]

calm down lil bro

[fresh narwhal]

I sended so many times and the cheaters still walk around what i need to calm down?

They cheating for 1 month straight and everytime i send details they need more details

They prob friend with support

[polar kelp]

there is i think 4 cheaters in rustoria EU Main, some admin online?

[fresh narwhal]

No admins they are wanking or something

[polar kelp]

we reported them for 2 weeks now 😴

[gilded trail]

does this support inclunde cheaters?

[fresh narwhal]

I reported them for a month straight and they still ask for details

[rustic turtle]

alberts just mad people are cheating on a 5x dw

[rustic turtle]

yeah ive reported someone took less than hour to ban

[fresh narwhal]

Its not about the loot or something its about the cheaters, blatant cheating and support cant see it

[gilded trail]

have a clip i can show if needed too

[fresh narwhal]

Send more details

Not enough

[gilded trail]

ESP and some sort of aim hack

[glass olive]

Hey, @gilded trail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gilded trail]

tripled only

[wispy dirge]

?appeal

[glass olive]

Hey, @royal quartz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fresh narwhal]

Mine are shooting me trough HQM walls

[wispy dirge]

Make a ticket and stop calling them out

[gilded trail]

never called them out ingame chat just used the support channel

[oblique vapor]

Do you guys do base wipes here?

[plush current]

no

[oblique vapor]

Thanks

[wispy dirge]

Like removing bases of people we ban?

[oblique vapor]

yup

[wispy dirge]

No sir

[plush current]

we do not

[oblique vapor]

ok, finally, is there a way to see if the person i reported got banned. cuz they are offline right now and the person who responded to my ticket said they would be eac scanned. then the ticket was closed

[wispy dirge]

Ticket number?

[oblique vapor]

1b9ca1

[wispy dirge]

Read the reply you got in the ticket for the answer in which you seek.

[rapid cave]

I got banned. What should I do to get rid of the pain of my ban?

[wispy dirge]

?appeal

[glass olive]

Hey, @rapid cave

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rapid cave]

@wispy dirge I don't know the reason. I just entered the game and started playing normally. Suddenly I got banned.

[wispy dirge]

You will need to file an appeal to work on getting the ban resolved.,

[rapid cave]

So what should I do?

[long wren]

please make an appeal and wait for a reply

[rapid cave]

1849485681

[young pine]

i have an gb from 200 days ago and im whitelisted to play on rust legends can i play toria?

[long wren]

um

🤔

[rapid cave]

When can I play?

[plucky vortex]

cheater mad hacking on US main please take a look reports submitted

[glass olive]

Hey, @plucky vortex

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wispy dirge]

It's over 180 days, you're good to play.

[plucky vortex]

can any admin view my reports?

too many cheaters here

[ocean void]

tickets are handled in the order they are received, an admin will take a look as soon as one is available. Thank you for your patience

[plucky vortex]

Thanks its just too many of them rn on us main

[versed tiger]

@wispy dirge can you look at a cheater ticket i just made please

[ocean void]

an admin will look into your ticket as soon as one becomes available

[ocean void]

np!

[peak crescent]

Greetings dear moderators, disconnected hacking writes such a problem when uploading to the server, I went to your site to check the appeals and he writes to me that there are no bans, is there any way to check if I was banned after all or not, I have 1k hours, I don't even know how to download the cheats

[spring scroll]

cant you help me?, look screen dm

[long wren]

appeals take 1-3 bussines days

[ember badge]

hi i got ban in rustoria br main wrong

for hacking

can something help me

[long wren]

!appeal

[glass olive]

Hey, @ember badge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ember badge]

im appeal in steam

im appeal in rustoria page

[long wren]

oh nice

appeals take 1-3 bussines days

[ember badge]

rly?

i cant play the wipe?

for this????

[long wren]

If your appeal is approved today, you can play it

[ember badge]

They banned me 5 minutes ago and I just appealed

[peak crescent]

I also have a message saying that I'm banned for cheats, although it doesn't seem like it's a common problem today, and there are no appeals on the site.

[long wren]

If there's a admins around, he'll tag you and help you. please for wait 🙂

[ember badge]

is admin on @long wren ?

literally is my only day free to play

i have to work all days

if some admin can check this

[long wren]

I don't know if it's online because I don't know your banning admin

[ember badge]

you can chech?

check?

if i give me my tag?

[long wren]

nah only banning admin can reply

[peak crescent]

Most likely it's not a ban, they just changed the host today, so I think that's why there are already 3 people here with this problem.

[nocturne tide]

/report

[glass olive]

Hey, @nocturne tide

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ember badge]

i have new account its for that

[peak crescent]

Call the administrator to solve our problems.

[ember badge]

who

administrator?

@jagged escarp ey bro can you help me

[glass olive]

Hey, @wooden slate

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

He may not be your banning admin 😄

[peak crescent]

I think it doesn't matter who blocked it because our bans aren't even in the appeals on the site, apparently there's something wrong with the server.

[long wren]

i relayed your msg to admins

[ember badge]

there admins are all afk

they ban and go afk

idk why

[peak crescent]

Okay, thanks, in which chat can I see the answer?

[peak crescent]

Can you check your appeals on the rustoria website?

[lyric basalt]

!steamid

[glass olive]

Hey, @peak crescent

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near saddle]

!ticket

[glass olive]

Hey, @near saddle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[peak crescent]

76561198803992637

[long wren]

here !

hahaha

[low snow]

@long wren

[ember badge]

@lyric basalt can you help me bro

[low snow]

i am add you

[long wren]

Hello

[ember badge]

76561199812794040

[long wren]

did you make appeal?

[low snow]

yes

[peak crescent]

76561198803992637

[low snow]

But I wonder why

[lyric basalt]

Fixed, please wait 10 mins before joining

[ember badge]

76561199812794040

[long wren]

appeals take 1-3 bussines days

[ember badge]

marzy can you check?

[peak crescent]

THX

[robust wasp]

Marzy pleeeease chek my apea; i making Appeal #e261eb 1 day ago. I m not connect wipe.(

[low snow]

A server that hasn't been accessed for two months is banned for hacking

[fallow crescent]

@ember badge good luck with that dog ur shit won’t be looked at for a week

[ember badge]

rlly=

[fallow crescent]

There’s little cheaters h v hing on us small it’s been happening for. 3 hours and they haven’t responded to ticket

Idk if they just don’t have enough admins or are just lazy I couldn’t tell ya

[rich kernel]

Topic: Appeal about Rustoria. co server account ban
Dear Rustoria. co Server Management Team:
Hello!
I am a loyal player of Rustoria. co server, Steam ID 76561198818346401, contact email: [e-mail] Recently, I found that my account suddenly couldn't access the Rustoria server. After checking, I found out that my account has been banned. I am very confused and puzzled about this situation, so I hereby appeal to you and hope to receive your attention and handling.
I have always strictly followed the rules of the Rustoria server, respected other players, and have never engaged in any malicious or cheating behavior. I am deeply puzzled by the reason for the account being banned this time, and I hope to receive a clear explanation.
I am well aware that Rustoria servers have always been committed to providing players with a fair and just gaming environment, so I believe this ban may have been a misunderstanding or misjudgment. I earnestly request your team to re-examine the status of my account, verify if there is any false suspension, and provide me with a fair resolution.
Here, I solemnly promise to strictly abide by the game rules, respect the spirit of the game, and contribute my efforts to creating a more harmonious and positive gaming atmosphere for the Rustoria server in the future.
Finally, I sincerely hope that your team can respond to my appeal as soon as possible and provide me with a reasonable solution. I will patiently wait for your reply and look forward to rejoining the Rustoria server family as soon as possible.
This letter
Salute!

[long wren]

wt

[long wren]

please make an appeal 😅

please copy this article and appeal on the website

i delete soon @rich kernel

[robust wasp]

hi i make appeal and using Russian Language. It not problem?

[lusty dock]

do we allow these usernames on rustoria?

[long wren]

Yeah, it's okay. please wait for admin answer

[long wren]

umm can you make ticket for this?

[lusty dock]

is it allowed

you see you guys openly allow people to threaten people with rape via VOIP but i wasn't sure if it was allowed via text names

if you can confirm, i can make a ticket

[ebon island]

Wot does voip means

[lusty dock]

voice over ip, i.e, voice chat

[ebon island]

Oh

Btw what does vip gives you

[ocean fulcrum]

Queue skip

On vanilla

[lusty dock]

@ocean fulcrum

can you confirm or deny my question

[ocean fulcrum]

I know I saw your message I’m trying to see

@lusty dock I’m seeing that in the past we have muted for rape threats, so make a ticket I’d say

[zenith ivy]

i need to make a ticket how to report

[long wren]

!ticket

[glass olive]

Hey, @zenith ivy

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[zenith ivy]

so i just have to f7 then?

[sturdy oracle]

<@&874995535881326632> VPN ban 76561199178934724

[zenith ivy]

!ticket

[glass olive]

Hey, @zenith ivy

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean fulcrum]

In game yes. If you want to include evidence you need to use the website

[zenith ivy]

we getting raided right now like what else can i do XD

shooting us through walls

[ocean fulcrum]

Yeah take a video if you can and upload on the website

If you need to report quick just use F7

[peak acorn]

please me mod i am getting rage spider manned on on us main

i made ticket but need help now

[ocean fulcrum]

I don’t understand

Did you make a ban appeal?

[long wren]

!appeal

[glass olive]

Hey, @sturdy oracle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

and dont tag admin 🙂

[lament vortex]

there is a cheater can someone ban him ?

[patent ferry]

there is a cheater can someone ban him ? cuz i cant play

[devout bolt]

^

hard cheating

[astral field]

admins are not admining right now it seems..

[plucky vortex]

someone is mad hacking on US Long

[devout bolt]

Us main

[lament vortex]

that what i think, i cant play

[plucky vortex]

yeah US Main my bada

[devout bolt]

we have so many clips of him already

admins aint doing ish

[patent ferry]

<@&874995535881326632> 76561199165207018 cheaaat ban him

[zenith ivy]

ong ticket made plz look at it im already raided but plz ban him

[plucky vortex]

named Dare right?

[long wren]

😅

[lament vortex]

there a cheater eu main 76561199165207018

[devout bolt]

Yea man

[lament vortex]

we cant play

[long wren]

!ticket

[glass olive]

Hey, @lament vortex

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lament vortex]

we open a ticket no one respond !!!

[plucky vortex]

he killed 7 of us instant within 3 seconds

[devout bolt]

rustoria makes so much money from donations just for them to not help

[astral field]

your "ticket" shit aint working, aint no admins even looking at shit right now.. you def top moderator of the world craig..

[lament vortex]

we want to have fun we dont want i cheater kill us

[plucky vortex]

i made 6 reports on 5 different players 3 of them at least dma/esp and 2 of them mad hacking/killing people on an open field idk why still not getting banned

[devout bolt]

I paid 10 bucks just to get cheated on

[left pebble]

it take tiime

[devout bolt]

Hes been on for hours

[long wren]

sorry guys 😅

[zenith ivy]

hey why make tickets when they answer this chat faster

[tiny plank]

!ticket

[glass olive]

Hey, @tiny plank

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tiny plank]

Bro

mods

there is 3 adam Ig guys all matching names on us small

its so blatant they are cheating

just PLEASEEEEEE spectate them for more than 5 seconds

They live bottom right M15

[lament vortex]

there is any admin can ban cheater ?!

[rapid cave]

[long wren]

sorry im not an admin hahaha

[crude hornet]

This day won't be too long

[solemn hull]

there's a cheater on us main chinese name playing train yard hard cheating

76561199319772957

[plucky vortex]

can any admin check ID: 76561199390825184 please? he never played on EU server but he uses VPN, appeal made

[flint oyster]

what guy are you talking about whats his name

i think there is a cheater on us main

i have clips

[long wren]

pleaae make ticket with proof

[flint oyster]

!ticket

[glass olive]

Hey, @flint oyster

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[flint oyster]

so i cant i guess

?

[raven mist]

Why not?

[long wren]

video?

[zenith ivy]

makning ticket right now

ong i get a countdown for ticket but i cant help im getting cheaters sent after me the team giving him boom isnt getting banned

[flint oyster]

ive been trying to on your website and i submit everything and then it just loads forever

[thorny dune]

If you are trying to submit a clip, it maybe too large, create it without the clip and if you feel it would be helpful you can upload it to YouTube or Streamable and share the link with us

[flint oyster]

will do

[shy swift]

why mute me

<@&274971100184576010> why mute me

[long wren]

ingame mute?

[shy swift]

yes

[long wren]

!appeal

[glass olive]

Hey, @shy swift

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

and please dont tag admin 🙂

[shy swift]

why should I always write and wait if it's a mistake?

[long wren]

we don't mute without meaning

[shy swift]

It's happened before

[low snow]

can any admin check ID: 76561199390825184 please? I never played on EU server but he uses VPN, appeal made

😭

[shy remnant]

Make an appeal

And we will review this

[blazing cipher]

There is a blatant cheater on rustoria us small

thats been going all day

[robust wasp]

admiiiiins i make appeal 2days agoooooooo. Cheeeck please

Appeal #e261eb

[blazing cipher]

this bro

please admins these guys have lasted way too long

[raven fiber]

they are cheating...please help mods

us small

[dull oriole]

!ticket

[glass olive]

Hey, @dull oriole

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[blazing cipher]

Someone has to atleast acknowledge the reports on the adam guys, no admin has responded and they can just cheat all day long with multiple people reporting them? Atleast say something

[lusty dock]

nah, you have to just sit there and wait patiently as there is no priority system in place

doesn't matter if the guy is literally jesus walking spin botting flying to narnia rage hacking off a hookers chest, you either wait patiently until your ticket is next in line, or hope that an admin finds pity on you and decides to go investigate your ticket before it's ur turn in queue

[ebon cosmos]

a que hora vuelve br main?

[naive canopy]

BR servers are dead

bruh'

[naive canopy]

since when is off ?

[runic grail]

any admins on to help

[raven mist]

You did not just edit that 😂

[versed wadi]

Any admins on to look at my appeal ?

[fresh narwhal]

Cheaters still walk around nice job support!

[glass olive]

Hey, @fresh narwhal

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fresh narwhal]

Faking braindead support

[raven mist]

?

How can we help you friendly @fresh narwhal

[rose lark]

!appeal

[glass olive]

Hey, @rose lark

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fresh narwhal]

Help? U can never help when i see a cheater braindead support wtf? Send more details then when i send more details its already done and they toggle’s off, braindead support i give u all details still ask for detail and look 2 hours after i did the ticket 🤡 yeah then they already toggled off wtf man braindead support

[long wren]

nah can't

[versed wadi]

alright thank you, i know you guys are really busy and probobaly backed up. Just wanted to be able to get back on i know my appeal is an easy one to fix.

[raven mist]

If you dont need any further support im suggesting you to go to #general

If you cant even have a normal conversation

[fresh narwhal]

Fkng clown

[low snow]

@raven mist can you check ID: 76561199390825184 please

I never played on EU server but he uses VPN, appeal made

[raven mist]

Taking a look

[half lava]

Dear server administrators. I have a feeling that you are crooks. We did not have players with cheat. But as soon as you blocked our team, immediately after 5 minutes our house started to go down. I think it is frauseful on the part of your team.

US Long

[raven mist]

Seems to be fixed now

[raven mist]

!appeal

[glass olive]

Hey, @half lava

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[versed wadi]

Lucky i made an appeal for me

[raven mist]

If you did, the banning admin will review it asap

[versed wadi]

Thank you, i own this game for 11 years 4k hours so this is a first

[fresh narwhal]

Clown

[versed wadi]

@raven mist Did my duo and I's base get deleted off server if banned for hacker association?

[low snow]

thanks

[raven mist]

No. We dont delete bases

[versed wadi]

K Guess i learned to never accept random Team invites to other players in the area

[raven mist]

Thats indeed a good one to remember , especially in rust

[versed wadi]

I know you guys have a hard job with Moderation, so thank you for helping and taking time out to chat

[fresh narwhal]

Only on rust 5x u can cheat hard

[raven mist]

No need to keep behaving like this, move to #general

[fresh narwhal]

🙂

[cosmic stream]

I've been appealing for 3 days now, why hasn't there been a response yet

[stiff idol]

bruh

[ivory valve]

@raven mist did you perchance just ban a kid named Adam.Perdreil on ig

[stiff idol]

i am here for an hour now

can i talk to support its urgent

[raven mist]

Not me, why?

[stiff idol]

please any admin available

???

[dusty token]

Any1 can take support?

<@&274971100184576010>

[zenith ivy]

went to sleep with hackers raiding me wake up to the same hackers nice server

[ivory valve]

ah I reported him like 12 hours ago, and there was like three of them named the same so I was wondering if they all got banned or not

[raven mist]

If it was a team and one got banned theyr most likely all banned yes

[dusty token]

Shenzyy

can u help me?

[supple terrace]

@raven mist sir i got banned by hacking i think its a error .can u help me ?

[dusty token]

me too

when i got in the it said banned for hacking

[supple terrace]

yep same

I have already sent you a private message @raven mist including my steam account

[tranquil gorge]

Good morning my friends, firstly I didn't play rust for a long time, more than 6 months, I'm back to playing now, I never used a hack, I always played a lot in rustia, I would like my ban to be reviewed, honestly I didn't even know it had been banned I would like you to review my ban with great care, as I really like the rustoria community

[edgy jungle]

I haven't logged into the game for a month, I don't know the reason for my ban, there are no cheats on my device, I don't use any helpers for the game, VPN is installed on my gaming device, maybe because of this? I ask you to sort out my problem. Thanks for the future Tell me what should I do? submit an appeal on the official website of rustoria.co my steam id 76561198035767391

[ocean fulcrum]

You will need to appeal

!appeal @supple terrace

[glass olive]

Hey, @supple terrace

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean fulcrum]

@dusty token you aswell ^

[dusty token]

YEA

I did make appeal

[ocean fulcrum]

Can you also please make an appeal^ if you havent already

[ocean fulcrum]

Perfect, the admin who banned you will review your appeal ASAP.

[dusty token]

okay

[edgy jungle]

I filed an appeal, what is the review period?

[sterile sparrow]

😂

[edgy jungle]

what's funny?

[supple terrace]

@ocean fulcrumarl thx u llama

[west osprey]

1-3 business days

[lofty mist]

how do u get vip

[long wren]

!vip

[glass olive]

Hey, @lofty mist

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[tranquil gorge]

I didn't enter Rustoria for a long time, I was also banned for hacking, I never used it and I don't even have it on my computer

[long wren]

!appeal

[glass olive]

Hey, @tranquil gorge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[copper lotus]

how do i report someone

!report

[glass olive]

Hey, @copper lotus

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy swift]

check my appeal

[tawny pollen]

any admin

[humble cosmos]

Ummmm my whole team has been banned and we dont know what the fuck for

and im not making a stupid ass ticket i just want to know what the fuck we have been banned for

@gloomy sparrow

[runic marlin]

It’ll say when you try to connect

[runic marlin]

@humble cosmos

[solemn hull]

Hi, I made a report on rustoria us main I hope you guy ban him before server restart up please he's hard cheating mp5 in train yard only headshots with 115 hours profile account please :3 cheater in train yard 76561199124654492

[solid geyser]

If you really feel like there wasn't any reason for the ban i do recommend making an appeal

[solemn hull]

cheater in train yard 76561199124654492 please ban before the server get up on rustoria us main ty

[glass olive]

Hey, @solemn hull

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[covert glade]

one of my friend got banned without reason... how can we learn the reason?

it says hacking but i am sure he is not a cheater

@solid geyser

[solid geyser]

!appeal

[glass olive]

Hey, @covert glade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solid geyser]

i cant do much to help with that only the banning admin can sorry man

[covert glade]

okay thanks

[solid geyser]

no problem

[cedar token]

same

but it says i have no bans

on website

[noble kraken]

Where can I see why I was banned?

[cedar token]

when you log in

[eager sleet]

how do i ban appeal

[verbal pollen]

!appeal

[glass olive]

Hey, @eager sleet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble kraken]

I sent a ticket, when will it be completed?

I sent the ticket from the website you posted, when will it be finalized?

@solid geyser

[verbal pollen]

What type of ticket is it?

Oh, nvm--I see above. For ban appeals, the standard response time is 1-3 business days, but can be more or less based on the situation.

[noble kraken]

I was sent from this site to find out why my forbidden methods

[noble kraken]

thanks bro

[solid geyser]

When ever admins can get around to it you just got to be patient my man they have a lot of other tickets to deal with

[noble kraken]

I have been playing games for 11 years and I have never used cheats in any game :/

[noble kraken]

thanks

[near halo]

I need help I keep getting disconnected

[cedar token]

i cant see my ban on rustoria servers shit when i try to make are ticket

[autumn bolt]

admin is here?

[cedar token]

!info

tag me if are admin is taking support

[olive goblet]

eu medium is down help

[verbal pollen]

Sent up to the team, thanks

[sharp granite]

@verbal pollen Hello I send appeal 3 days ago and appeal don’t see

[digital pier]

bring medium back up now

[verbal pollen]

The team is aware. Please be patient. Thanks!

[sharp granite]

Pls help me

[verbal pollen]

Hi, I'm unable to see your ticket, but please be patient. Our team is working on tickets in the order received, and while they do try their best to get to them within 3 business days, sometimes additional time is needed to review. Appreciate your understanding!

[sharp granite]

Ticket number 330b17

Pls see my ticket

[verbal pollen]

I wish I could help more! But I can't see appeal tickets. Again, please be patient

[fresh gazelle]

does anyone else get this where u try to join one of the servers u get kicked for cheating?

[verbal pollen]

!appeal

[glass olive]

Hey, @fresh gazelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gleaming compass]

/stats on eu 10x is broken

its showing stats from last wipe not this wipe

[grim sage]

adms?

help

@toxic shard

[runic marlin]

What's up?

[raven mist]

Will forward

[urban island]

Hello

How can i know who gifted me a vip

Can some1 pls answer me ty

[runic marlin]

No way to check I believe

[verbal pollen]

I've asked if there's some way to see it, since I don't know of one.

Congrats on the gifted VIP, though!

[runic marlin]

I'm looking at my account now, there's no way to see

[urban island]

Ty, now i am in debt to them

fml

[verbal pollen]

Maybe they didn't tell you because they didn't want you to feel like you had to pay them back.

frens do stuff like that

[near halo]

мне просто так закрываю репорт

[still brook]

i should be deban bcs i get ban 1 week for playing with hacker but im still ban what i have to do ?

[still brook]

thats strange bcs on the web support they say my ban is expired

[verbal pollen]

Did you put in an appeal?

[still brook]

i did but they said me to wait 1 week bcs the ban will expired

[verbal pollen]

It might also be a question of time - "today" is 24 hours worth of day. Could be later "today." (also time zones!)

[still brook]

im not sure bcs i remember that i get ban last friday at 6pm on my countries and its now 6pm and 35 min but i will wait, that the only thing i can make btw

[verbal pollen]

That's the best plan. If you're still banned tomorrow, then I'd be concerned something was wrong.

[still brook]

ok ty

[west osprey]

!ticket

[glass olive]

Hey, @gusty radish

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frosty python]

!ticket

[glass olive]

Hey, @frosty python

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frosty python]

well i need a admin in game my shit got glitched under map but i can see bag but cant access on EU rustoria 10x no bps

[muted sierra]

Give me a helping hand on the ticket there my legend, I really want to play my guys are playing

[zenith vortex]

I got my entire wipe ruined by a group that just now got banned. On Rustoria small. We fought them all day with everyone accusing them of cheating and today they all got banned. After offlining us.

[verbal pollen]

team is aware and looking into this. thanks for letting us know!

Please don't post this on Discord, we can't take reports here. Put it in the ticket so the admins can look at it.

[naive canopy]

i made over 5

[verbal pollen]

Also, it can cause them to delete/hide/toggle off, so making it public won't help

[naive canopy]

and no one ever take a look, always close and the player is offline (when they arent)

[verbal pollen]

Best thing you can do is to put in a ticket, link anything you have in the ticket and let the admins check in.

[naive canopy]

so should i script too ?

because have a zerg literally making fun of they using scripts on chat

[verbal pollen]

I understand that you're frustrated, but cheating would only cause you bigger issues and way more frustration. Please allow our team time to investigate.

[naive canopy]

yea should i keep getting spanked and raided for cheaters

on other officials these guys would be banned AUTOMATIC

why your guys dont add the same plugins ?

[verbal pollen]

If you have particular plugins you wish to be added, please take it to #feedback-suggestions . Again, I understand you're frustrated, but lashing out in here won't help.

!report

[glass olive]

Hey, @cloud mountain

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raw barn]

!ticket

[glass olive]

Hey, @raw barn

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cloud mountain]

!report

[glass olive]

Hey, @cloud mountain

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dire maple]

!ticket

[glass olive]

Hey, @dire maple

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

The text won’t change by doing it over and over

Please stop

[verbal pollen]

Please do not post cheater's info here in Discord. We can't take tickets here, and doing so will only cause them to toggle off and make the Admin's job harder.

[raw barn]

there is a 4-5man team cheat raiding me

[shy remnant]

!report

[glass olive]

Hey, @raw barn

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dire maple]

/ticket

[glass olive]

Hey, @dire maple

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[blazing cipher]

Please tell me the Adam’s on us small are banned

I stg

[winged forge]

We dont hack why you ban my team wtf ? . We can show full RC play game

[verbal pollen]

!appeal

[glass olive]

Hey, @winged forge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glossy owl]

!appeal

[glass olive]

Hey, @glossy owl

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull oriole]

admins did great by waiting over a day to ban the cheater group on small! Let them raid just about everyone before getting banned!

[heavy elbow]

when does my vip end?

[verbal pollen]

If you log into the site you should be able to see that information on your account.

[heavy elbow]

alr thanks

[peak pumice]

i dont know who to adress here i am trying to verify if my account was banned from the EU main and for what. and befor anyone freaks out and bans me from here please understand that it was not myself that was on that server i only play on a private server with friends. i am also in the states and would not even try to get on an EU server when i have internet problens with the US servers. thank you for any imput i can get back on this issue

[ocean void]

if you try to log into EU main it will display a message that you were banned if that as the case

[ocean void]

!appeal if you were banned you can make an appeal to have an admin review your case

[glass olive]

Hey, @peak pumice

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak pumice]

it did thats why i was curios as to why it was im not worry about it being banned im just trying to figure out how some one got my rust account with out my steam account

[ocean void]

unfortunately i am just a chat moderator so i dont have access to that information. If you make an appeal and explain what you just mentioned above the admin will have more information they can share with you than I am able to

[raven mist]

!steamid

[glass olive]

Hey, @peak pumice

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[peak pumice]

ok that works thank you for the help

[raven mist]

Post your steamid so i can take a quick look

[peak pumice]

one sec

76561197990909299 there ya go

[lapis hearth]

eu medium down again

[raven mist]

Looks like you were temp gamebanned

[spice olive]

thx for good support EU Medium

[verbal pollen]

It's been sent up to the team. Thanks!

[opal finch]

Why was i randomly banned on US small

[ocean void]

!appeal

[glass olive]

Hey, @opal finch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak pumice]

ok cool thank you for the help ill have to keep an eye on it and make sure it dont happen again

[raven mist]

Check your sign in logs ^^

[olive goblet]

help EU medium down again

@verbal pollen

[ocean void]

This has been forwarded

[olive goblet]

okay thanks

[raven mist]

Eu med booting up

[exotic sierra]

Hi there, I just subscribed to the "Farm | No BPs EU 10x" to get the skin box, but it still says i don't have permission to use it in the x10 server EU

[peak pumice]

i did i think they got in through my remote play that has now been diabled

steam is showing a temp ban but EAC is showing a perm game ban

[verbal pollen]

Have you tried relogging?

[cedar token]

can you take support?

[verbal pollen]

If you have an EAC ban, you'll need to talk to EAC. We can't help with those. Sorry!

[peak pumice]

yeah ive already submitted an apeal with them i just hate haveing a ban on my record

[verbal pollen]

What did you need help with?

[cedar token]

I Got ban and cant find appeal on the website

Or i cant appeal the ban isnt there

Its ez if i show you

[verbal pollen]

I'm not in a place where I can jump on voice/sharing, sorry! I'll send a message up to the team about it.

[cedar token]

Ty

[blazing cipher]

please actually do something about it

[dull oriole]

spectate right now easist ban ever

[olive goblet]

still not up. how long?

[exotic sierra]

from steam u mean?

[verbal pollen]

Please do not call out cheaters in chat by name; This can cause them to toggle off and make the Admins' job harder. Best thing to do is put in a report and let the team check it out. Thanks!

[dull oriole]

we did

[blazing cipher]

this dude is not in discord

hes not even trying to hide It i promise lmao

[verbal pollen]

Steam isn't bad, but mainly Rust.

[verbal pollen]

I don't doubt it! But calling them out by name here can cause problems for the Admins, so we really appreciate it when you keep it in tickets.

[blazing cipher]

yall just never answer tickets

[twin creek]

when is the medium server going to be up

[blazing cipher]

like Im not trying to hatej

[verbal pollen]

The team is aware. Please be patient

[dull oriole]

it was like this all day yesterday the blatant cheaters and nothing being done about it is getting annoying

[olive goblet]

EU MEDIUM BEEN DOWN TWICE TODAY NEARLY ONE HOUR EACH TIME

WILL MOVE TO RUSTAFIED NEXT WEEK IF THIS CONTINUES

[twin creek]

ah so it will be like an hour

[verbal pollen]

I understand these things are frustrating. The servers are dealing with memory leaks which is outside of our control, and is a known issue with Facepunch. For cheaters, the team is working to get through reports as quickly as is possible. If anyone has admin experience and would like to join the team in dropping banhammers on them, please feel free to send in a #staff-applications !

[lapis hearth]

agree what a garbage

[dull oriole]

^

[verbal pollen]

Please take it to #general so the channel here is clear to assist with things we can do to help.

[dull oriole]

lets go finally

[cedar token]

Every time im jumping on website it dont show my ban what do i do i got ban for cheating and you can pc check me rn im not cheating

[verbal pollen]

I'm sorry, we don't do PC checks. I did send a note up to the team about your issue.

[cedar token]

okay

[raven mist]

!steamid

[glass olive]

Hey, @cedar token

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[terse edge]

I NEED ADMIN FAST

[raven mist]

With?

Or for what

[cedar token]

me too

got false ban i waited 5 hours

[raven mist]

Send me your steamid

[raven mist]

^

[cedar token]

i did

[verbal pollen]

Post it here in chat, please

[raven mist]

Should be fixed now

Try to join

[verbal pollen]

or that lol

[terse edge]

BRO A FLYHACKER AND WALLHACKS IN RUSTORIA EU LONG

[raven mist]

Please make a ticket sir

[terse edge]

76561199126944180 THAT MY STEAM ACCOUNT COME FAST PLS

[raven mist]

!report

[glass olive]

Hey, @raven mist

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[terse edge]

I MAKE BUT THEY GONNA COMING TO LATE

[raven mist]

Isnt that your own steamid?

[terse edge]

YES FOR SEE WHERE IM AM

[raven mist]

Need to know who you are reporting

And maybe disable caps lock

Not sure why you are screaming at me

[terse edge]

COME FAST PLS

CONSOLE

[verbal pollen]

We don't have a console server.

[terse edge]

BRO IN GAME

COME ON COME FAST

[exotic sierra]

It works i got the farm kit, but the skin box still not working for me

[verbal pollen]

!vipissue

[glass olive]

Hey, @exotic sierra

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[long wren]

!ticket

[glass olive]

Hey, @terse edge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

Actually--is Farm the only thing you have on that server? If so, that doesn't seem to have the skinbox perk. It would be listed at the bottom if it was.

[runic marlin]

@steady grail What do you need help with?

[steady grail]

https://steamcommunity.com/profiles/76561199804377589/

[terse edge]

DID U COME IN SERVER CHECK?

[runic marlin]

What about this account?

[verbal pollen]

!report

[glass olive]

Hey, @terse edge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

We don't take reports on Discord.

[terse edge]

I REP BUT NOW CHETEAR IDW WHERE IS AND HE GOT MY FUKING LOOT..

I REPORT IN GAME

[exotic sierra]

Ok, can I just upgrade it to a subscription that has the skinbox?

[west osprey]

I'm dealing with it

[verbal pollen]

You'd need to pick up a subscription that has a skinbox. We don't offer 'upgrades' per se.

[surreal crypt]

Do i have to restart my game after joining the steam group?

ping when answer pls

[runic marlin]

No but it may take up to 15 minutes before it registers, type /auth in a bit again

[surreal crypt]

Okay thanks bruv

[exotic sierra]

can I get a refund for it? and I will subscribe to the "Hero | 10x [EU]" which has the skinbox. Sorry for bothering but i did open a ticket still no response there

[long wren]

tickets are processed in the order they are received so please be patient

[terse edge]

I UNDERSTAND BUT THEY HAVE ALL MY LOOT

[verbal pollen]

Just update the ticket asking for the change, if possible. I can't make that call.

[terse edge]

THEY FLY AND HARD WALLHACK CRAZY DUDE

[blazing cipher]

@verbal pollen can you look into the adam group please, they still are not banned they just changed their names ID: 76561199005348599

us small

[verbal pollen]

I'm not an Admin, just a chat mod. Please put in a ticket, or if you have one open, please put in a comment letting the Admins know they've made a change. Thanks!

The admins are working on reports in the order received. We appreciate your patience while they help everyone!

[raven mist]

I feel like you’re mixing up some players

Doesnt look like the same ones you are talking about

[gleaming compass]

Eu 10x

[raven mist]

Its your own team?

[west osprey]

We don't moderate team chat.

[long wren]

ah

[runic grail]

!ticket

[glass olive]

Hey, @runic grail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[spice olive]

Ruster is cheater can you check him pls

rustoria.co - EU Medium

[runic grail]

got raided by a cheater yesterday after playing for 12 hrs he got banned but can i get my loot back? us main

[long wren]

please report or ticket

[spice olive]

!ticket

[glass olive]

Hey, @spice olive

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

Sorry admins does not interfere with gameplay at all

[runic grail]

damn okay then 12 hrs down the drain lol

[west axle]

<@&274971100184576010> can you check my appeal please. I think there is misunderstanding. It's 2nd day I'm waiting for appeal (Appeal #3324e6)

[long wren]

It's not a business day, so it's hard to get an answer

[west axle]

that is why i asked about it in this channel. I think my case wont take a long time to solve

[long wren]

any admin can see your appeal, but only banning admin can reply

[dull temple]

can i get someone to ban this blatant cheater? f1 is not cutting it fast enough

[long wren]

and you have to wait for the reply to the appeal #support message If it was the wrong ban, Marzy would have helped you @west axle

[long wren]

please ingame report or make an ticket

[dull temple]

who checks them?

[long wren]

an admin who can handle tickets

[valid whale]

!start ticket

!ticket

[glass olive]

Hey, @valid whale

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sudden cargo]

!ticket

[glass olive]

Hey, @sudden cargo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fluid hamlet]

way i cant open tikit??

[long wren]

can't you open a ticket on the website?

[fluid hamlet]

how

[west osprey]

!ticket

[glass olive]

Hey, @fluid hamlet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[west osprey]

@hidden nova

!appeal

[glass olive]

Hey, @west osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Oye, @hearty fulcrum

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

[south sinew]

can use rust+ in the rutoria ?

[open grail]

Yes

[south sinew]

ohh sad bro

[ivory valve]

How long does it normally take for an application to be looked at

[runic marlin]

1-2 weeks usually

[ivory valve]

hmmmm

[woven dune]

hello, anyone can help with vip not working that i donated to my friend?

[long wren]

#payment-support please make an ticket

[winged sedge]

are there any cracked servers?

[neat pumice]

You cannot play anything Rustoria related on a cracked client.

[lofty inlet]

someone pull call?

[thin plover]

what do you need help with

[plush crown]

where do i make a ticket

[lofty inlet]

Association ban, we didn't even exchange shots with the stranger who got banned, he wasn't even on our private server, we lost 2 days in this wipe doing a lot of things

[thin plover]

!appeal

[glass olive]

Hey, @lofty inlet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

this is how you can appeal your ban

[lofty inlet]

thanks bro

[thin plover]

it is much easier since we have no clue who you are in game, I don't know who the banning admin is, etc.

[red crow]

!appeal

[glass olive]

Hey, @red crow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[plush crown]

whats the eta on these ticket responses

[old minnow]

hey eu main is lagging hard, any updates?

[verbal pollen]

Depends on the type of ticket. For appeals, the standard response time is 1-3 business days, but can be more or less based on the situation. Cheater reports are in the order received, and generally get a quick response, but may take longer if the admins need to do more investigation.

[plush crown]

dang

understandable but that sucks

pretty much missed out on the weekly wipe

[verbal pollen]

I know it's been reported up to the team.

[nova ermine]

Hey, my cousin was banned ont he server for 'hacking' on rustoria eu main but he has never even played on that server espeically not 4 ays ago wtf?

are false bans going around inr ustoria or wwhats happenin 💀

[verbal pollen]

Please ask him to send in an appeal so the Admins can look at it. We can't assist with other people's accounts here.

[nova ermine]

Yeah he did, please admin check my cuz is trynna play lol

[atomic shard]

hello, how does a server restart usually last? the scheduled one

[nova ermine]

like he literally has never even played on rustoria eu main and hes banned for hacking from it and he has played eu long with me each wipe 💀

[verbal pollen]

Depends on the server, number of entities, etc.

but ballparkish, ~20 mins

[atomic shard]

most minimum?

[nova ermine]

76561198993443774 admin check into this review from this id64, bro has nevcer played ont hat server and is banned for 'hacking' plz ser

yes panda u can

dont tell me u cant brotha i see u typin..

[verbal pollen]

Can't ballpark that, only happens on Force and I'm usually busy helping folks then.

[verbal pollen]

I'm a chat mod, not an Admin. Your cousin will have to wait, as appeals are handled in the order received.

[tame rampart]

1222330349 Why am I banned ..........Because I'm a Chinese player?

[verbal pollen]

!appeal

[glass olive]

Hey, @tame rampart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal pollen]

I can't see why you're banned. You'll need to put in an appeal ticket for help.

It should be on the screen when you try to log in, though!

[glossy owl]

Is buying accounts not allowed?

[charred dome]

Olá, meu Ban passou hoje mas Não consigo entrar

[quartz cliff]

Algum ADM consegue ajudar com o banimento temporário que não saiu ainda

[lapis hearth]

medium is down again

thanks for the best rust experience

[charred warren]

@verbal pollen hello, how long usually do we have to wait for a reply to an appeal?

[olive goblet]

admin help. I cant connect to EU medium. I disconnected and my friend says my character is still there as if I'm connected, but I'm not

[raw tiger]

it is frozen in its stae