#support
1 messages · Page 659 of 1
you can't get a refund because you used it
so a compensation, i want atleast another wipe vip in mondays
they will take 3 days, the wipe will be 0 pop
nah we do not your pc check
because it's meaningless
ok then why we are banned all my teammates are banned for playing with hacker
me to
they literally banned me for being too good ong
i would have a VAC ban if i were cheating, this is meaningless
soo how can u even know whos cheating
Rust doesn't have vac ban, and no not always lol
Rust uses eac
they use eac of course they vac ban you
You get a gameban, not a vacban
if you get a gameban you get vac
please look at my Appeal #a9fe8b
Incorrect
Appeals take 1-3 days
anyways they just banned me from rustoria mondays for no reason
please ask questions on apppal
ahaha
It was for a reason
There's defently a reason
Make a ban appeal if you haven't already 🙂
cause im too good maybe, check my pc or whatever you want i never hacked
and now it’s not like they just banned me for no reason
I don't wanna look
but if i was sleeping u will just close my ticket for no answering
we do not your pc check
No you made a ban appeal
They will not have a converation with you in an appeal, they will review it and choose to either accept it or deny it
the admins just see that ur too good and ban you ong, please look at my POV lol
Have you made a ban appeal?
and now it’s not like they just banned me for no reason
@open grail
yes
RUSTORIA EU LONG LAGG GGG HELP SERVER
but i cant wait 3 days, i paid vip
Great then sit back and wait, no need to chitchat in this channel
if u not gonna help fuck off
and our clan is rotting lol
I have helped you, told you to be patient
Chatting here will do nothing to help your cause
vip for queue skip
Trashy was staff
best
yeah but is meaningless to ban me for no reason, like look at my pov, idk if theres a gameplay saved, just lok at my pov, i literally dont hit once
Whatever man put what you want in your appeal, I can't help you just telling you what's best for you in this situation
alr
Why?
i wanna kiss him'
um are u dumb? respectufully you know nothing about how bans work
@eager umbra
he's ex admin, he does
yes brother
it doesnt matter
then how does he not know that when you get eac banned in rust it also gives you a vac
he was admin..
No, it gives you a gameban
not a vac
wait
respectfully, you're wrong
lol
🤝
Rust uses EAC (EasyAntiCheat) while games like CS uses VAC (Valve Anti Cheat), could you explain to me how a person who gets gamebanned on rust would get a VAC ban?
btw
is there any rust report bots like there is in cs
should look into this guy on rustoria small name is OUGMU
aimbotting bow in dark
i believe
how do i send a report?
@raven mist Hello please look my appeal number #330b17
!ticket
Hey, @iron token
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
thx
Hey, @river atlas
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
increase pop on eu long
been in q for 3 hrs
<@&274971100184576010>
shut up u probably just bad
im trying to buy vip but my card getting declined why
What does it say?
#payment-support make a ticket here
cheating in rustoria us monday
!report
Hey, @south marsh
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
ok, I'll be waiting for them to get banned
it says your card has been declined
but the card has no problems
RUSTORIA EU LONG LAGGGG
RUSTORIA EU LONG LAGGGGGGG 6 DAY!!!!!!!!!!!!!!!!!!
RUSTORIA EU LAGGGGG HELP SERVER
stop yapping
water broken again us main
Which payment method do you try to use?
debit
visa
That should be working fine normally
the card is working fine i contacted the bank and bought from other sites but i cant buy vip from yours
in this case make a ticket at #payment-support
They might help you further
it worked just know anyway tnx
Alright, Enjoy VIP 🙂
@stoic hollow HELP SERVER !
tf u on dawg
i'm wondering if you do also scream in real life all the time
fluid switches aren't working on rustoria eu long
and sprinklers have visual bugs etc, i.e. if I disconnect them from all water they appear to keep outputting water
I really hope they fix all problems with water for farming 2.0
Should be better now
thanks i'll check, did you delete someones water system? 🤣
Nah, we dont without letting the owner know
😄
it still isn't flowing
ever since I disconnected it once
It should be atleast, water flow should be normal now
will doublecheck in a few mins
you can come look if you want
i'm wondering if you do also scream in real life all the time
No recoil on Revolver at 70 meters, player can act legit but knows exactlyt where i am in the Launch Site batiemnt. And the admin, told me "I have watch bla bla bla bla" how do you watch player ? Crazy this server.
I'm wondering, when you fix the server from lags, have you noticed that the online on the server drops?@raven mist
All time the same guys, all the clan are going on Rustafield because of how you watch cheater/ macro etc
What ticket number?
Can som1 take a look into eu 10x lagging so bad
когда рассматривают аппеляцию?
можно как то ускорить процесс аппеляции?
@raven mist
<@&274971100184576010>
In English please ?
I was banned when I restarted the Internet and re-logged in, and this is the third time in all the time, I don't understand what the problem is.
:/
!steamid
Hey, @idle rain
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561199185135622
Should be fixed now sir
hi, who can I ask about the ban on logging into your server?
!appeal you can do there here
Hey, @worn trout
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Unless someone drags you I may be able to help you
pls thank you
What's your issue?
3 cheaters on medium, we have reported they are draining everyones kits in snow,120 hours and 600 hour accounts
Ahh I see, best thing you could do is make a ticket if you haven't already and wait
ok
Ah you had my bad
pls
Yeah best thing now is to just wait, an admin will have a look at it asap
they are draining everyones kits thanks you
where can i make a ticket
pls link channel!
Have you reported them through F7?
yes we all have but its been past an hour
thyeres both there profiles could you help if possible
I can't help as I'm not an admin, as you've already reported them there is no need to sit in waiting for support though
Your reports should be looked at very soon
!report
Hey, @deep egret
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Make a ticket on our website
!report
Hey, @deep egret
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Just add a name to your report
..
Not here, they might be looking at this channel 🙂
admin help
@raven mist if they get banned can we get our loot back its a joke how much they stole from us
Admin Why did I get kicked out of the server I didn't use any software to cheat
You're playing on an official server, no can do
yikers
Appeal #ab0ce1 @raven mistI need to pay for my above account and I didn't use any cheating why I was convicted of hacking
This is my account number https://steamcommunity.com/profiles/76561199610890838/
i have a problem with connect to server(disconnected: hacking), but i don't have any cheats( How i can fix that problem?
Hey, @violet cargo
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
made ticket about cheaters playing on br long yesterday and still no answer, they keep playing on launch and killing with wallhack everybody
tickets are investigated as quick as possible, please be patient
our oldest ticket is an hour old, are you sure you didn't get an answer?
!network
Hey, @gilded cargo
If you are experiencing connectivity issues, such as:
- Rubberbanding
- Time-outs
- Noticeable ping or packet loss spikes
First try closing Rust and restarting Steam. If this doesn't work, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.
please don't tag admins unless you have been asked to
hey guys, i got a cheater, pls give me private message pls
!report
Hey, @empty oasis
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
is ticket system on website down?
nope
will try that thanks
!appeal
Hey, @scenic vigil
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
yea it just keeps loading
ive tried brave , chrome, and edge
it says theres a countdown now?
but theres no time for the countdown
how longs the countdown to make a ticket?
not sure, may need to wait for an admin on this one
ah, are you trying to attach a clip
yes
is that whats making it boom
should i just attack a link in the text instead?
thanks, was able to make it now
can some1 mute <@&274980199668645888>
!report report them for now
Hey, @gleaming compass
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
SO MY APEAL WAS DENIED AND IM NOT FUCKING CHEATING AND NEATHER IS MY TEAM LIKE WHAT????????????????????
is there an admin that can answer some questions
what are your questions
so im on toria long i have some allys and one of them pointed out the one big group in the ally has a team8 whos account is 30 days old and hasnt played till today were not sure if hes cheating but wanna make sure if someone can look into it i can send steam id and profile if needed we reported ingame just incase we also dont wanna be banned for association if this kid is cheating
if you believe someone is cheating then do not ally with them
you can report them and explain all that in a ticket
hey, admins... im a CC and a clan leader and this person has applied to join my team: https://steamcommunity.com/profiles/76561199427901167/ he has a comment... from u guys? is this good or bad?
we do not leave comments on people profile
thats what i thought
were allied with them to begin with they just got this guy on
how long does unban appeal takes?
that's a scammer (the rustoria account)
ty, i think you guys should activate some legal resource
appeals take 1-3 bussines days
admin question if this kid is cheating and were in team ui and he gets banned are we screwed?
we dont live with them were just in team ui
if you report them yourself and explain all of this, chances are you won't be banned but Im just going off what you are saying.
as long as you are honest
okay thanks
i am id like yall to let us know i got 10k hrs never been banned i dont like cheaters lol
yea one of the solo allies pointed this kids account out to me and is asking me what we should do
my friend said he cant make a ticket and that theirs a countdown he cant msg cause hes muted in here
he said the website doesnt work for him
"youre making tickets really fast, we'll create your ticket after this quick countdown" and its been minutes and still wont work
he said thats what its saying
is there any admin here
is he trying to upload videos to the ticket?
what's up?
he said no
where can i submit a ticket becuase im getring streamsniped and rage cheated on
I hate this fucking game bro i farmed scrap for 1h Almost to buy mini and my fucking game crash mid game bro
Mid flight
For Fuck saké
Admins can i get my scrap back atlest tmr
we do not interfere with gameplay
where we can repoort cheaters on discord ?
!ticket
Hey, @crystal tapir
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
when we say rage cheater we mean someone spin botting and flying around?
yes and hes not scared to hide his cheats and its very blatant
icant see a channel for iit
use your good eye and read a little above
.
knda spammed f7 report already
I have lost it already
rage cheater on sea long, been on server for almost 7 hours blatantly cheating, please ban
you haven't made a ticket like I said in general
just now you did
lmao
'just did'
mind you other players have made a ticket on this group
6 hours they been on server 🙂
you said the player has been on the server for 7h blatantly cheating and you just reported them now
we'll look at it
you don't need to call them out
what a joke hahahahaha
what is a joke
the fact a 4 man is running excav with a cheater only hitting head, 6 hours total play time and only now its being looked at
yes since you just reported them
they have not been reported before that
anyway like I said, it will now be looked at
THANKS FOR YOUR HELP!
people exagerate just dead
!report please dont call out cheaters and report them, thanks
Hey, @timber minnow
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
dont call out people in chat
how the fuck do i make a ticket
!report
Hey, @humble cosmos
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
okay well these guys have literally been cheating for hours now? whats it take for someone to get banned?
multiple tickets have been made on these guys already?
isnt that enough of a start
no
just one ticket is enough
or do u need to meet a threshold to actually go look
there's been one ticket made and its a few minutes old
I use my eyes and see that you've never made a ticket with us before
whats the point of having a ticket system if the tickets dont get followed up on
smh
smd
im not the one making a ticket the tickets are already made
whats the point of fludding u with tickets if they dont get looked tat
ok then why are you reporting again
SO U GUYS CAN PULL UR FINGER OUT AND DO SOMETHING
I am already looking and you are calling out the player in chat and in discord
which isn't helping me
help yourself before I can help you
sure, have a good evening.
would i get banned if i got cheats?
^
yes you would
how long would it take tho?
what about these other guys? did they buy a special vip pass?
6 hour? 8 maybe
hows does one get in contact about doing such thing
if you guys don't need anything else, you can head to #general
have a good evening
or day
you do realise you are not the only people reporting people right? theres soo many reports and only so many admins... you have been given your answers, if there is nothing else we can help you with that is legitiamate support, please take it else where and keep the support channel free
no im in need of support
womp womp
i need support kerm
how does one get access to special vip to cheat?
if you click on the link it will bring you to general
Anabolic leave the chat mods work to him and go look at these rage cheaters smh
no it's ok, have a good evening
support tickets on the toria site arent working
what is the issue?
its giving the same error to me and afriend
Woah, slow down
You're making tickets really fast. We'll create your ticket after this quick countdown.
are you trying to link a clip?
are you free to join VC and try to remake that ticket, usually it's because a clip is trying to be attached
do not tag admins and stop asking, you have already been given a clear answer, be patient
sorry what?
i just reported a different cheater xd
you don't need to let us know in discord
nice edit
and you don't need to announce it
well i did
well don't anymore, thanks
womp womp
most of the time, I do not look at discord while doing tickets as most of us do as well, it's best to just make a ticket and not do anything else, thank you
it will be looked at
i will make a sandwich until they are banned, thanks for the advice. have a great kay jenx and krem
you too
Cheaters are banned How about it my loot the kill me 10+
Hey, @ivory cypress
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
loot will be back?
no
sad
anabolic can u hop in a call
and he can show u how tickets arent working
also is there a way he can get unmuted in the discord
hes a changed man idk what he did but it would be nice so i dont have to keep typin for him
his names choni ma
hes in waiting for support
I know who it is
How long does it take to attend to an appeal?
I filed an appeal, and a day later, no one responded.
How bad
Average response time for an appeal is 1-3 business days
I have a question, I don't know the reason for my ban.
Could you answer some questions?
it is usually the reason of your disconnect
He says that the reason is hacking, but in my account I never used hacks nor do I have a vac.
On an account I used before I have a vac
So it's possible that it's because of the alt?
what is your steam ID?
I had another account before and it was stolen
The hacker managed to get me VAC, about 1024 days ago
This is my actually account
where can i see banned player history
try to connect again
we do not share that information
thanks u
your appeal was simply already accepted like 40 minutes ago
hey
do you guys have clan tables on?
im @golden flower outpost and cant figure it out
US Long just went down
no, thats a modded only feature
I've already been waiting more than 4 days for my appeal to be considered, how long can I?
appeals take 1-3 business days, sometimes they can take longer, it depends on many factors
A whole vape has already passed during this time.
!report please don't call out players
Hey, @dull dagger
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
weve already F7 and noboys doing anything
They’ll have a look as soon as possible, not the most active time for admins as majority of them are EU.
Bro stop lol
wrong person mb
no one cares
Don't tag admins unless they have asked you to
Wrong person mbb
!report Do not call out players in chat
Hey, @rose marsh
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
!report
Hey, @pastel marten
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
admin
a guy going by 6exchill said he was an admin and said i was reported for something about a db. Is this true?
he was floating in the air but died to a SAR kid
dayum even flying can't do shit against sar kids
Sounds false
ok thankyou i F7 reported him
!report
Hey, @floral inlet
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Admin look at Ticket #99039f for me please. It's an easy ban, he is flying and sprinting backwards and sideways. Rage cheating
ANOTHER CHEATER
AND HIS TEAM TICKET#8982d2
HES JUMP SHOOTING AHAHAHA PLS ADMIN #8982d2
!appeal
Hey, @faint juniper
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
😅
tickets are processed in the order they are received
He is banned but too late. Someone else gets the loot for me getting him banned
Too late? 😛 he was banned within 5 minutes of your ticket
ik it's just the situation I was in. Ive fought nothing but cheaters
I can admit very good response time tho
Yeah rust and their cheaters , very unfortunate 😦
ig it was just handled?
!report
Hey, @jolly spindle
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Did you create a ticket on our website?
If a cheater gets banned that i reported do i get anything from his loot?
No
Alr cheers
you can raid cheater base
BRO ADMIN
Relax, you're not the only one making tickets - we'll get to it asap
the translator bot isnt working on rustoria medium, the chat is is flooded with russian and chinese words
EU medium
all good. he moved from his port a fort shack with a back pack of aks 🙂 no idea where he went so have fun
Ticket #0b3f16
Made a ticket about rage hackers i know sometimes it takes long for them to look into tickets cause rust is full with cheaters when u have a chance look into it no rush thanks for your time
any online admin in eu monday
https://steamcommunity.com/profiles/76561199699931069
please check this cheater guy
he is using esp + aimbot
Also he wanna sell his base and loot
I have the clip that show he is cheating
please ban him fast he dosent let us play
@raven mist
!ticket please make an ticket
Hey, @long oak
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Can an admin sort my VIP issues. The link on rustoria.co dosnt work. There is queue now for VIP's
#payment-support can handle any issues youre having with vip
thanks
admin should tell me where the cheater moved to so i can raid him
since yall didnt ban before he left
It’s a official server the bound by rules so the can’t interfere in gameplay therefore the can’t give it
I made ticket but the respond very slow and the admin give me this respond yestarday "Hello there, thank you for submitting a report, unfortunately at the time I've gone to jump in and carry out an investigation on this player they are offline therefore I was not able to complete a full investigation by spectating the player. I have looked into everything that's available to me while the player is offline and I have noted this player in case they become active again at which point I will try to take a look into them then. While they are offline, be sure to submit an f7 report so that EAC can also take a look. If you see the player active again in the future please do not hesitate to reach out and let us know and hopefully we will be able to look into your report fully at that time. Thank you again and I hope you have a good day"
now the cheater is active but admin need 4-12 hours to respond
Looking at your ticket it was not open for 4 hours, let alone 12
Also the player you reported was banned by the looks of it, probably on a later time
!appeal
Hey, @zenith gate
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
ths dude
where to whitelist
Someone knows that I have already bought a VIP why did I not have to queue yesterday but suddenly have to queue today?
VIP ISNT WORKING IN RUSTORIA EU MEDIUM
yeah isnt working in eu med
check my ticket pls
Eu medium i m vip,Why am I waiting in line?
yo man
i need help im trying to join rustoria and get a mesage saying says come to discord.gg/rustoria - nkro
i dmed nec but hes offline atm
can i please get help
76561199665460712 my steam ID
oh sorry
are you able to help out?
I need help
I need help
VIP DONT WORKKKK
my ping is so high its ussually 200-300 but nows its 3000
I play in US monday but im In Sea
!vipissue
Hey, @muted zodiac
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
@sharp rapids vip not working
i have spoken with admin that said he had sorted it
it didnt, everyone have issues
shut down the server and restart it
also wtf is with the 200 limit size, should be minimum 350
How long does it take to review an appeal?
#payment-support make a ticket here please 🙂
why 200 limit size on medium?
@stable sorrel You will need to wait for @strong willow
How long does it take to review an appeal?
1-3 business days
already sorted
@ocean fulcrum
please
help
its ussually 200-300
im also using Etherne
even i tried change to Wifi its still bad
i even tried to reset my pc
and its still the same
yesterday wasnt like this
Im in thailand But i play in US monday
Rn the ping is 500-800
is there a way to lower my Ping?
Ethernet is way better to use, don't use wifi, check if something is using your data ( a download or another software)
I would even check for malware
Also set Rust on high priority from Task manager
@keen hinge you'll be able to connect in 5 minutes or so
You can also file a complaint towards your network provider, the issue can be from them to.
i need help from an admin please
can someone help me with a building issue/ glitch
im playing on US mondays
Expain
im trying to place a foundation
and it says blocked by player BOT JOHN
but theres no one theree
would my teamate get unbanned also?
so i dont know what is going on, we have full tc access and no bases around
keef nickname
it says my building is blocked by Player BOt
I think you need to reconnect
but no one is here...
ill try that
@viscid vine still does not allow me
it says blocked by player bot jim
and there is no one here lol;
Can I also get unbaned? I got banned bc of playing with cheater after guy gived me his base XDD @viscid vine
gave building plan to my friend and for him it also does not allow him
]im using Ethernet now
and its 9K ping
BR main is lagging a lot
@strong willowsir,are u online
@neat pumice why did you give me a ban on No BPs 10x EU. My nickname - mersiska
I can certainly try, what's up?
@thorny dunesir.My friend has been VPNban, please help me check it out
#85aea9 76561198885917050
i made a ticket @thorny dune
i can also wait for you in the support channel
its kinda hard to explain i can screenshare you
@thorny dune can you hop into the "waiting for support" channel
i wait bro
I tried to load rustoria sea long up and it says im banned i have 11k hrs not banned on rustafied or other servers how come i have been banned for "Hacking"
76561198400142266
my steam id
This should now be fixed and they can connect
@thorny dune can you come into waiting for support VC
Youll need to make an appeal
!appeal @leaden meteor
Hey, @leaden meteor
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I cant jump into voice at this particular minute at least, I don't see any ticket from you though, what kind of ticket did you create? Feel free to DM me if that helps.
it wouldnt let me appeal on website says no ban
so i did a support ticket under genral questions
!report
Hey, @rose yoke
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
I think the problem is from your provider or even your PC could have some malware.
i would recommend to install malware bytes and scan your PC.
if this don't work, you should contact your network provider, also you can create a ticket at #network-support-old channel
what should i install
First open a ticket #network-support-old after that you can try to install MalwareBytes
if nobody from network support can help you.
You can install the free version.
They arent responding my messsaages
Have patience.
I've been waiting for 3 working days and 2 days off, clowning.
please take a look at BR Main, it's been lagging for hours
@viscid vine
OMFG
how they find my passwords
like my mails thats crazy
thats why my mail is getting alerts of someone trying to use
can't tell this, it's a maybe yes or a no, but there are lot of types of malware that can use your PC to mine for crypto, that's why i said to run a malware bytes scan.
i would not recommend.
For this types of converstation you can move to #general use this channel just if you need support.
For ?
ticket
!ticket
Hey, @mellow peak
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
what should I do if when I enter the server it crashes and says that I should go to the discord server "SkylineGTST"
i reproted him years ago
hes flying onto my base and headshot only
nobody banning him wtf
You can make a suggestion about this here #feedback-suggestions e
If you reported him just have patience.
Was it a perma ban ?
what do you mean?
permanet
U cant
Was your first ban permanent ?
Yes?
Then you have your answer.
!verify
Hey, @ebon island
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
@viscid vine even if u will spectate me
btw i already found the problem @viscid vine about the ping
still no?
Still no, a permanent ban is a permanent ban.
"EAC never do mistakes" moment
Fix this lags!
I cant play! Boat will turn over BECAUSE IT LAG!
Freezes in pvp. AND its not my pc for 3500$
!network
Hey, @candid phoenix
If you are experiencing connectivity issues, such as:
- Rubberbanding
- Time-outs
- Noticeable ping or packet loss spikes
First try closing Rust and restarting Steam. If this doesn't work, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.
!support
the map to the long server does not open
admin online?
Hi
admin help me pls
i wont a cheater
지환 nick server:rustoria us long pls help we kill me
(((
adminn helpp
@lyric basalt pls help me cheater steal my loot!!!(((
i have a proofs
!ticket
Hey, @drowsy plank
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
oI sent him a report, how long should I wait for him to be verified and banned?
?
plz keep talking
You can report him if you want
!report @manic radish
Hey, @manic radish
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
!report
Hey, @manic radish
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
@ocean fulcrum
yes?
is there a SEA that does do BP wipe?

bru
have a duo raging on br main for days, reported for over 10 guyys and still not banned
Heyo, DM @balmy cypress and send your steamid to him
then I have to send him a message so he can release me because I don't understand the first time I'm going to play is today
Go ahead
I was watching the videos on YouTube and I thought the game was cool and I downloaded it here to play
What should I do if there is an endless prefab preparation in rasta when the server is loaded?
Have you tried reconnecting?
@balmy cypress
yes
What server?
I sent him a private message, I don't understand why I have to call him privately and you guys can't release it. The first time I'm going to play is today, and like five, I have to go into discord to be able to release it.
all
Try verifying your game files.
On my farm I brewed tea and worked with cloths. I sold them tea and that's it. I didn't run with them or help. We were teammates, so we couldn't kill each other. I played undercover so that I could raid them later at night. But I was banned, please look at my appeal. My teammates have video evidence that I am not playing with them. My name Артемка попкожуй
!ticket
Hey, @lost snow
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
You will need to wait for a reply to the ticket, please don't call them out in chat or in Discord.
You tell me to talk to this guy and he's not even online. How am I going to get into the city? @balmy cypress
If I had known it was that complicated, I wouldn't have even bought the game.
Patience is key my dude, he’ll get back to you when he can
can some1 tell me the pop on eu small
but to be able to play on this server you have to wait because the first time we play we start like this. Imagine the other servers, God forbid.
75~
!ticket
Hey, @native pumice
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
We dont ban for vac bans, if you do have a suspicioun they are cheating feel free to report
Alright, make a ticket
weve reported 7 kids this wipe xd
F7 or on our website?
if you got a response they werent cheating then, at that moment we've not seen anything that would indicate that they were cheating
who?
The one you reported?
the ones i reported all got banNED?
So what is the issue??
the one now is 20000% cheating
!ticket
Hey, @warm jay
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
br long T18 we re getting raid by cheaters can any admin check them
when wipe 2x vanilla
@fossil tundra
IP: connect 2x.rustoria.uk:28010
Next Wipe: <t:1736434800:F> (<t:1736434800:R>)
Wipe Schedule: Mon & Thur @ 3PM UK Time
Map Size: 3250
Team UI: 8
yessssss
no worries
Just finished loading in to EU low pop, game crashes and now im in back of queue again??
Unfortunately that is correct. We do not have any grace periods in place.
i crashed 2-3 days ago and were able to load straight back in? bit sad, having spent 2,5 hours in queue
There probably wasn’t a queue 2-3 days ago, because we’ve never had a queue skip feature implemented.
yo, so a guy in us long who i reported got game banned but he was already raided and off the server. I wanted to tell yall because his teammates were some clowns and should get banned also but wont be recognized
You can report them
!report @gleaming cloak
Hey, @gleaming cloak
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
please check ticked #722f79
Eu Long is lagging for the past 30mins. Barely playable.
i can talk to other people but i cant see anything but server messages announcing pop
why
eu long lagging hard
is there a place to place tickets
!ticket
Hey, @rocky urchin
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
You have global chat turned off in your settings
Will forward
unplayable lag
am i able to stop doors closing automaticly
do /ad
thanks
im trying to connect to rustoria.co - us long and it is saying i've been disconnected for hacking, and i've never played on this server before, nor do i have any bans in my history
how long do appeals take
Is it possible to download a map and connect to it before wipe?
how can i report a cheater
!ticket
Hey, @sage sigil
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
thank you !
It may take few more minutes compared to other servers cause of the ammount of entities
any rollback? just got raided 1v16....d:
Personally have no clue sorry
np
even there is roleback i will raid u again ez
reported a rager on br main and my mesage got deleted, he is playing for 3 days and no bans
Reported it where?
where, on website, on f7
Ticket #b0812a
he is online
Ticket #35f2af
his duo also online, and joined on a big team on server 80 pop thats cringe
Can you make a new ticket about them please? So we can assign an admin to it? 🙂
So far I've been waiting for an answer since 1 pm and nothing @balmy cypress
got banned for playing with hacker, had been in one team UI with some neighbours, didn't know they were hacking, didn't even played the server for several days as you can see on my battle metrics, waiting for further support
76561199269856587
<@&274971100184576010> got banned playing with hacker by an accident check pls 76561198379572309
I dont think this was an accident, you will need to appeal
!appeal
Hey, @west axle
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
ok ty
What's up @frail linden ?
yo
i have a friend but he is banned from rustoria, but he say its wrong, he send a appeal but no answer
any admin online ?
a friend of mine got banned 2 years ago because his account got pulled and now he cant do a appeal since his last one that was pretty klong ago got declined
and now he cant create a new one
he would like to clear things up since he really wants to play rustoria again
is there anything you could do ? we are planing on playing wipe tonorrow with a clan but he needs to get unbanned
@wispy dirge
I'm banned from the servers for "haking" even though I've never used it and never played with anyone who uses it. Can you tell me what happened? If you have photos, videos, or any proof, this ban doesn't make sense.
FIX SERVER RUSTORIA EU LONG
Щас тебе починят
FIX SERVER RUSTORIA EU LONG
Не переживай
hly shit
admins take the money to clearly go eat or somethingcant even ave a stable server every 3 walks = lag
FIX SERVER RUSTORIA EU LONG 7day lag non stop
<@&274971100184576010> check my ticket i got ban idk why
!appeal
Hey, @spring scroll
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Anyone know why cant auth on tc on eu mondya
wont let me access tc just says auth friend
anyone???
I think its because another Tc is close to it
@round kite I cant join Voice Support rn can i may help u here ?
HY i have a crack rust can i play in thi servers
I dont know it exactly but i think no maybe another Mod or Admin sees it and can reply to it
By crack rust do you mean pirated?
noop jest rust crack version
Not sure what rust crack version is
a free version of rust
Ah yes pirated, no I doubt you will be able to play
Usually pirated versions don’t have any online access, especially not to servers on the official rust
yes bet jest in modd servers
Not sure I understand, can you send a message in your language and I can translate?
You cannot play our servers on a cracked client
Any of them
if i applied for staff do we hear back if rejected ?
You should receive a message from the bot
awsome so no reply means still under review right ?
Should be yeah
YOOO same PFP
use #general for chatting please🙏
oh ok
dont suppose you could change my server nickname ? just to Nick as i dont really go by lewis nor is it my steam name lol
mb
Sure can do - why not change your discord username though?
just had it that long and i assume "nick" is taken lol
ty
No worries
how do i get an admin for us long
Regarding?
a cheater
!report @tawdry cliff
Hey, @tawdry cliff
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
okay thank you i made a f7 report
thats crazy 😭
I bought VIP and I didnt know it was monthly I have been charges 10$ to my mothers card for over a year and I dont even play the server how do I cancle my subscription PLS help
insane work wtf 😭
!cancel
Hey, @halcyon vessel
To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4
Anyone know the fix to only my graphics settings not saving everytime I relaunch the game
it says this platers statistics are hidde
Can you send me a picture?
in DMs
Anyone know how fix to only my graphics settings not saving everytime I relaunch the game, they reset to default everytime shit is very annoying
Hey, @ionic elbow
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
so like when they gonna get banned
there f7ed and reported
do your job please
us low pop btw
what do i do about this?
!ticket
Hey, @devout python
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Ticket #b80b9c can an admin see pls
are people allowed to stand behind a vehicle at Outpost and take damage and get the operator killed
cuz to me it seems like exploitation
plz
<@&274971100184576010> can pls see my ticket
Yes can
Under normal circumstances, players within the safe zone will not suffer fatal injuries other than being crushed by waste helicopters and hot air balloons
can you please look at my ticket. this kids account is 2 months old. OBVIOUS esp it hurts. built a seperate base next to his team. pre aiming corners in the night etc
I take it this isn't one of the admins trying to hook me up with some goodies for a simple clicking of a link ? Lmao
!ticket
Hey, @sour quartz
As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.
To report a rulebreaker on Rustoria:
- Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.
To report a bug or an issue on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
yoo
im trying to appeal a ban from another account however my current account does not have a ban placed on it so i cannot appeal
i did
Is it possible to get someone to ban me so I can appeal it?
please appeal to that other account
Be careful of scam bots that are claiming to be a part of our community/staff team.
A scam is currently doing the rounds where you will receive a message, on Steam or Discord, from somebody claiming to be a member of our staff team, asking you to log into a website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (always double check the URL)
Do not click on links to unfamiliar websites or enter your account credentials anywhere you wouldn't normally do so
We will only ever give away skins in the giveaways channel and you will see a tag in there if you have won something. Prizes are claimed via payment-support - you won't be contacted about claiming prizes in DMs.
Reset your steam password immediately if you have logged into any of these websites and check you do not share that steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.
If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen
Its a gameban im trying to appeal it is very old
and I cannot log into the account on steam on the browser due to it having a red steam account alert from it being hacked
To submit an appeal, it is necessary to log in with a banned account and submit a ticket
Hello, as i said previously. I cannot log into the account on the steam web browser to even log into the account on the website
nah you can login
im going to freak out
Ok just for your convienence i will show you i cannot
i dont understand how someone CAN PLAY ON AN ACCOUNT THAT IS 2 MONTHS OLD
BLATANT I CANT TAKE IT
no new players can ever play rust then ?
when you're pre aiming corners and playing the game perfect no
he may be cheating just saying you cant stop new account cause of cheaters
just f7 and use website to report on here
took a couple hours last wipe but they got the only cheater i encountered
f7 flags to server admins also
I have dmd u the proof showing i cannot log ikn
click 'not you'
Can we go in call i feel like it will make this process a lot easi er
If i click not you it is going to log me out of the account im trying to log into
Make an appeal and log in again😄
What
how can i make an appeal before i log in
Log out, log in with a banned account and make an appeal
ok
you arent listening. I cannot log in to the account i am banned on. It will not allow me to because I have a red steam account alert when my account was hacked when i was young and someone in my family chargebacked the payment. So i cannot log into the account i am banned on.
It will not allow me to log into the website. it gives me the error i got which i sent to your dms
Try logging in
click "not you?"
Please can we go into a call
we are going round in circles now
and Log out of your account and log in as a banned account
I roughly understand what it means
I have
that is the image i sent you
I can log in with my account im trying to play on now. I cannot log in and i am getting the error on the account i have the gameban on
Is there any reason why you should not log in with an account that is banned?
cannot log in to the account i am banned on. It will not allow me to because I have a red steam account alert when my account
Are you saying that you need to appeal your banned account, but due to past history, your Steam account cannot log in to any website other than the official Steam website
Yes
I don't know why I was banned, I didn't have any hacking
!appeal
Hey, @cosmic stream
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
It's okay to log in
what?
i think the admins are ai generated
What do you mean I told you i cant log into the account on the website
