support

[frigid crane]

how can we make a ticket if we cant even see who it was?

please tell me how

[raven mist]

"can you at least watch him hes in the cave on I4"

So you know where they live, but dont know who it is?

[frigid crane]

bro thats where we lived

how is this not making sense to you

[raven mist]

Thats how your teammate typed it

Not sure what else i need to make out from it

Make a report and we'll take a look

Again

[void helm]

i have tried an incognito tab,but i am still unable to access rustoria.co@raven mist

[frigid crane]

our bags are broken our teamate is sealed in base

[raven mist]

Are you on a VPN?

[void helm]

yes

[raven mist]

Can you disable that VPN and try again?

[void helm]

I from China

[void helm]

ok,thanks

[prisma sparrow]

If you are banned for cheats while using vpn. Is this normal?

[ivory perch]

!appeal

[glass olive]

Hey, @prisma sparrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prisma sparrow]

the application has already been submitted, but how quickly will it be reviewed?

[ivory perch]

Usually 1 - 3 business days

[dreamy elbow]

I am going to buy VIP for a friend. Do I need to copy and paste the Steam ID link as the address? when buying from the site

Does anyone have any information?

[glass osprey]

we live din 14 how tf would we not know useless lol

[ivory perch]

No just steam ID

[dreamy elbow]

ah okay thanks

[prisma sparrow]

-wipe

[lost cedar]

Any mods currently active? I put in a ticket but want to make sure the guy gets looked at before he logs off.

[toxic urchin]

tickets are taken in order

[frigid crane]

@raven mist my team mate just got killed by the cheater and i had him make a ticket

please look into it that is all I ask

US low pop server

[ivory perch]

Tickets processed in order they come in so it may take up to 2 hours

[frigid crane]

okay thank you guys

if i can maybe get my base back i would be so happy i feel like all my grind was for nothing

[spiral mason]

where can I see what I've been banned for

[toxic urchin]

sadly we cannot interfere with gameplay

[toxic urchin]

!appeal

[glass olive]

Hey, @spiral mason

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[iron scroll]

!vip

[glass olive]

Hey, @iron scroll

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[storm warren]

how do i create a ticket to get unbanned or appeal forun ban is it here ?

because i was banned super long ago for "evading" apparently but ive never been gamebanned or server banned from any server

[timber rose]

!appeal

[glass olive]

Hey, @storm warren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pulsar edge]

!appeal

[glass olive]

Hey, @pulsar edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

Hey guys! Is it possible to get banned because of new account? 1 friend of me got banned for hacking he has about 10hours (new account). Me and another guys got also banned for playing with cheater?

[viscid vine]

Yes, if you have a cheater teammate you will get banned for association

[near halo]

I mean is it possible that he got banned for hacking because of new account. Because he was not hacking

We was on Airport destroying ppl

and all banned

[viscid vine]

Well if he got banned by an admin, he was probably cheating but he can make an appeal

[viscid vine]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

okay thanks

and what about me?

[viscid vine]

you can make one to.

[pulsar edge]

bro i got ban

i dont cheating

[viscid vine]

Above

[near halo]

What do you think how long have i to wait? +- Its very important for me

I grinded all night haha

[viscid vine]

appeals can take 1-3 business days.

[near halo]

Ok thats max 3 days but what is the average time?

[dawn bear]

US main down>?

[tired scaffold]

is us main down??

[long wren]

!appeal @opaque girder

[glass olive]

Hey, @opaque girder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny dune]

Yes, @tired scaffold @dawn bear. It's being looked into now

[swift light]

he us main crashed

or was it an unscheduled restart

[gaunt coral]

thanks admins for banning death to U5

[fringe cedar]

If it rolls back and I lose my shit, can I get a refund on VIP?

[swift light]

fr tho we had hella comps and im under water

[worthy canyon]

i Made an appeal, i got banned for no reason

[next harness]

!ticket

[glass olive]

Hey, @next harness

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[knotty basin]

!appeal

[glass olive]

Hey, @knotty basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worthy canyon]

I need to speak with someone

<@&274971100184576010> please

[viscid vine]

You can tell us the problem first

[worthy canyon]

i got banned, and i'm getting no information, i dont' know why

im so frustrated

[viscid vine]

!appeal

[glass olive]

Hey, @worthy canyon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worthy canyon]

i made one already, and they closed

giving me no information

[viscid vine]

We do not give out information or evidence.

[worthy canyon]

and I cannot speak back

that's not fair, because i feel i'm gettin robbed

nothing i can do or defend me

we've been paying vip for months, and i got a cold response, nothing i can get or say

you got the money and now i can't play

[rugged thistle]

rustoria eu medium crash?

[queen crane]

eu medium server froze

[dense anvil]

EU MEDIUM DEADd

[raven mist]

Looks like it yes

[true finch]

medium madafking died

[raven mist]

Will forward

[quartz prairie]

medium off

[iron scroll]

<@&274971100184576010> 7656119882495015 is cheating in EU long

[quartz prairie]

guys i had 50 rockets on online raid

[raven mist]

!report

[glass olive]

Hey, @iron scroll

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

^

[iron scroll]

I believe he is cheating!

[raven mist]

Also doesnt look like he ever connected to our servers

[worthy canyon]

shenzy

i need support please

[raven mist]

Hm?

[worthy canyon]

i got banned i don't know why

[raven mist]

For playing with a hacker

you authed on a cheaters base

Or took over a cheaters base

[worthy canyon]

what???

[raven geyser]

what is going on with eu medium

[worthy canyon]

cmonnn

[raven mist]

Down, will be up in a few mins

[worthy canyon]

i did none of that

[raven mist]

Yes you did

[raven geyser]

what happend tho

[worthy canyon]

i played normally yesterday

[raven mist]

Not sure tbh

[worthy canyon]

did not take any base

[raven mist]

You'll need to wait out your ban

[worthy canyon]

and my 3 same teammates for months

so if one cheaters bags me?

i will get ban? only for having open bags??

i dont really get it

[raven mist]

Not sure who talked about bags

[worthy canyon]

this whatever

[iron scroll]

597135ticket id

[worthy canyon]

i only played with the same 2 people yesterday

[iron scroll]

Please check. The green players can’t out the doors because this goofy cheater

[worthy canyon]

for real i really don't undestand this

[agile shadow]

Please someone check my Ticket #a4d8a6 (sea long)

[raven mist]

Will be checked asap, please be a bit patient

[agile shadow]

Thank you

[worthy canyon]

im so frustrated

i did nothing wrong

[cinder olive]

oi

how many 4module cars spawnin on map eu long?!?!?!

[viscid wasp]

y i get ban？i submit appeal

76561199658076126

[burnt fiber]

1

[regal mauve]

!report

[glass olive]

Hey, @regal mauve

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean fulcrum]

Ban appeals take 1-3 business days usually to receive a response.

[sick mulch]

Hello, I ran into a problem logging into your server, I don't use cheats for hacking. Is it possible to solve this problem?

[rugged thistle]

maybe fix eu medium server lagging all day

[dense anvil]

EU medium dead againxd

[sick mulch]

Rustoria EU Mondays

[dense anvil]

<@&274971100184576010>

[raven mist]

Aware

[sick mulch]

<@&274971100184576010>

[fallen vortex]

dear administrators, please help me solve the problem I was mistakenly banned from the Rustoria EU Mondays server

[rugged thistle]

i love rustoria but please man

these servers are crrraaaazy bruda

[cinder olive]

LEADER BOARD BUGGED!@!!!

[fallen vortex]

<@&274971100184576010> dear administrators, please help me solve the problem I was mistakenly banned from the Rustoria EU Mondays server

[raven mist]

Which one?

[fallen vortex]

<@&274971100184576010> dear administrators, please help me solve the problem I was mistakenly banned from the Rustoria EU Mondays server

[raven mist]

!appeal

[glass olive]

Hey, @fallen vortex

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense anvil]

all leaderboard shenzyyyy

[obsidian yarrow]

i need fucking unmute check my ticket

[raven mist]

Whats not updating? Looking at them and seeing some stats

[dense anvil]

medium leaderboard is 100 % bugging

[raven mist]

EU/US?

[dense anvil]

eu

[cinder olive]

EU LONG

[dense anvil]

no way someone shooted 700 rocket in 1 day

[raven mist]

You mean it didnt wipe the stats?

[dense anvil]

yeah

[raven mist]

Gotcha

[cinder olive]

shenzyy u trolling again i swear

[dense anvil]

😄

[pastel pagoda]

i need help

[prime python]

Where can I open a ticket?

[ocean fulcrum]

Sure - whats up?

[ocean fulcrum]

!ticket

[glass olive]

Hey, @prime python

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[placid elbow]

@ocean fulcrum I need a very serious support question answering asap please

are you the real Lucky Llama?

[pastel pagoda]

!ticket

[glass olive]

Hey, @pastel pagoda

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pine torrent]

Where is Rustoria eu medium?

[ocean fulcrum]

I might be able to help you with your questions

No I am not lucky llama, i am a different llama

[ocean fulcrum]

restarting

[pastel pagoda]

bro i just kicked for hacking wtf i just joined

[placid elbow]

damn 2 Llama goats that's crazy, ty ty

[ocean fulcrum]

You need to appeal

!appeal

[glass olive]

Hey, @ocean fulcrum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pastel pagoda]

i have thousands of hours how long does appeal take cause i just bought vip

[ocean fulcrum]

Buying VIP doesn’t affect the appeal time. Usually appeals take 1-3 business days

[pastel pagoda]

im gonna pissed if i cant play my friend told me to hop on rustoria with him ive played all other official servers just fine

[pine torrent]

bro when is eu medium finally up?

[ocean fulcrum]

Unfortunately you’ll need to wait for the banning admin to respond to your appeal. I understand your frustration but we do ask for your patience 🙏

[pastel pagoda]

hit bro up for me

[ocean fulcrum]

It is already up

[pine torrent]

ty

[ocean fulcrum]

I don’t know who banned you, and we dont tell players this info either

[ocean fulcrum]

try connect with IP if you cant see it

[pastel pagoda]

i didnt even get to load in is what im saying. as soon as i spawned it said banned for hacking

[pine torrent]

im doing boss

[ocean fulcrum]

Did you have a VPN on by chance

[pastel pagoda]

i have one but it was def not on

[ocean fulcrum]

Ah - well it could be many reasons for the ban then

EIther way the only thing we can advise you to do at this moment is make an appeal and then wait

[prime python]

My ticket number eu-3148 has still not been answered

[atomic cliff]

WHEN VIP WILL BE REFILLED?

[prime python]

@echo venture My ticket number eu-3148 has still not been answered

[ocean fulcrum]

!vipstock

[glass olive]

Hey, @atomic cliff

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[mint flax]

How can i contact an admin right now? I have a neighbour cheater on a server which is ruining a wipe for everyone.

[ocean fulcrum]

You’ll need to report him

!report @mint flax

[glass olive]

Hey, @mint flax

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mint flax]

How long it will take ? So you can check him?

[whole mulch]

!report

[glass olive]

Hey, @whole mulch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[manic radish]

admins help

i buy vip i won't play for long can i give like 15days to my friend of my vip??

!help

[manic radish]

would that be possible to do?

[ocean fulcrum]

Unfortunately not

[manic radish]

really

pls

[ocean fulcrum]

!vipissues @manic radish

[glass olive]

Hey, @manic radish

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[manic radish]

are you sure you cant take 15days from my vip and give it to my friend

[ocean fulcrum]

Here you can read more about our terms^

[manic radish]

okay (:

ow man

so you cant like you do or?

cant you do it like 1time pls'

[viscid vine]

No we can't do that.

[manic radish]

okay

):

[cyan sail]

uh i found a glitch.

Want me to message you it or?

[raven mist]

Sure!

[cyan sail]

so dm you?

[raven mist]

You can

[cyan sail]

also, how to become a dedicated player?

[raven mist]

2k hours on one server

[barren elbow]

any chance of eu low pop VIP coming back in stock?

[ocean fulcrum]

!vipstock

[glass olive]

Hey, @barren elbow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[ocean fulcrum]

That’s how it works^

[queen crane]

please update clans stats, not wiped

[raven mist]

Devs are aware

[covert glade]

where is eu medium... :/

[raven mist]

No need to tag

we'll check whenever we get to it

[iron scroll]

@raven mist check please

[near halo]

I cannot connect to EU MEDIUM why ?

[hexed nimbus]

Restarting

[iron scroll]

I know that you are so nice and banned the cheaters very quick<3

[half latch]

I just checked my paypal and i payed for vip but i dont have it

it automaticcaly payed

[near halo]

How long will it take

[covert glade]

its open

[near halo]

I still cannt connect, it says disconnected

[ocean fulcrum]

!vipissues

[glass olive]

Hey, @half latch

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[covert glade]

you need to wait just few mins like 1-3 mins

[near halo]

ok

[ocean fulcrum]

It’s still restarting

[covert glade]

its up but not open..

[ocean fulcrum]

#general

“EU_Medium is still restarting, the US servers are daily restarting.”

[half latch]

@ocean fulcrum This is not my problem, my problem is that i payed for vip automatically when i was asleep i just checked

[ocean fulcrum]

You can try get a refund if you haven’t utilized it

[half latch]

dont want refund i just want vip fr

ITS FIXED TY

[mental pendant]

what IF i was in a team with a cheater but i didnt knew that, can i appeal myself?

[runic marlin]

Doesn’t really matter as 1. You still benefitted from it 2. Hard to prove you didn’t know

[mental pendant]

how could i proof that i didnt knew that he was cheating?

[runic marlin]

Either way you missed my nr 1 point

Second wasn’t really relevant cus either way you still benefitted from it

But luckily first pwh ban is only 1 week usually

[mental pendant]

can you get a perma ban for playing with cheater?

[tight chasm]

Hello, yesterday I bough Rust on Kinguin, I tried to join friends on Rustoria and I get instant "Disconnected:Hacking" I play on my computer from work it is brand new, I just don't understand. (I am not banned from any anticheat)

I tried to reinstall rust etc; nothing work. Every other server work fine

And I bough VIP too

Is because it's a rust game bough on a site like that ?

[runic marlin]

Mmmmmm not sure nowadays very rare cases

[runic marlin]

Just make a ban appeal

!appeal @tight chasm

[glass olive]

Hey, @tight chasm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tight chasm]

Ok thanks I will try, But I am not ban when I go on the rustoria website I don't understand.

I never played on Rustoria, it is weird.

[hexed nimbus]

The sell rust steam accounts. I wish him gl with that

[runic marlin]

Yeahhh not looking too bright

[ocean fulcrum]

Make a ban appeal by the way

Not sure if that part of your question was answered

[mental pendant]

it was an if scenario, i was just trynna be safe

[ocean fulcrum]

I see

[tight chasm]

When I try to appeal, it show no ban. Do you think it its because it's rust bough on kinguin website ? If I buy it on the normal store it will work no ?

[runic marlin]

Steam account as steam account doesn’t really matter. Not sure how to do nowadays if no ban shows up

[marsh maple]

What should I do if an admin answered my ticket but didn't close it? I want to request a refund, but because there is an unclosed ticket. I can't do it

[tight chasm]

Because I am not ban when I go on the rustoria website and I have no ban on steam or any server on rust.

[runic marlin]

Was it a regular ticket? All refund requests are made in #payment-support

[runic marlin]

Maybe @ocean fulcrum knows what to do if no ban shows up on the appeal website

[ocean fulcrum]

Have you been banned on any Rustoria servers?

[tight chasm]

No

Not at all

[runic marlin]

Yeah he can’t connect it says hacking

[ocean fulcrum]

Mind sending me an image of the appeal page quickly

[ocean fulcrum]

Different server than the one he is trying to appeal to I mean

[marsh maple]

It was a ticket in payment support, yes. Number ru-0704. I wanted to request a refund because I mistakenly bought a VIP on the wrong server.

[ocean fulcrum]

Try send another message in that ticket

Telling them to close it

Or just ask for the refund on there

[marsh maple]

okey, thx for your help

[tight chasm]

I manage to make a ticket thanks ! Do you know how long will it takes ?

I see that I am ban on EU MONDAY ! I only tried to join EU MAIN wtf ?????

And someone reported me 1 hour ago. But I have no time on any rustoria server xD

[ocean fulcrum]

Usually 1-3 business days

[tight chasm]

I created a new Steam account and purchased Rust directly from the official Steam store to ensure the issue wasn’t with the copies I bought from Kinguin. I’ve reinstalled Windows, reinstalled the game, and I still can’t figure out the problem. This is the third time I’ve purchased premium, and nothing works. All other servers are functioning fine.

I try to create an appeal on the website but : "ban Not Found
Try connecting to our servers. Your ban may have expired."

[ocean fulcrum]

Have you managed to create an appeal?

For EU Monday

[still brook]

how can i get deban for cheating when i wasnt ?

[near halo]

You cannot

[exotic reef]

i just got banned for hacking when i wasnt can someone get me an unaban or see the clip i got banned for

[radiant ginkgo]

where can i make a ticket about a ban from like 4+ years ago

@ocean fulcrum

[cursive elbow]

!appeal

[glass olive]

Hey, @radiant ginkgo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[radiant ginkgo]

idk if it will let me

[cursive elbow]

why?

[radiant ginkgo]

says banned for ban evasion but idk how i ban evaded i can't really remember 5yrs ago

50 months ago

this is the ban time

2020

[bitter thorn]

how often do elite crates at monuments reset?

[ocean fulcrum]

Have you already appealed?

[ocean fulcrum]

Depends on player pop

[radiant ginkgo]

im appealing rn

[ocean fulcrum]

Alright

[radiant ginkgo]

rustoria didnt have a appeal website back then xd

it was just all done through hoppel

[bitter thorn]

how does it depend?

[ocean fulcrum]

If there is more players on the server things reset faster

[radiant ginkgo]

@ocean fulcrum i created an appeal but skipped the "information" tab by accident will this matter?

[bitter thorn]

ok thanks 👍

[ocean fulcrum]

Don’t remember what that tab includes

You can always add more to the appeal once you’ve submitted

More comments

[radiant ginkgo]

me neither mate

[ocean fulcrum]

Just finish that the appeal

[radiant ginkgo]

it isnt letting me go back at all

[ocean fulcrum]

And after go to your appeal and add more comments

[radiant ginkgo]

Appeal Created
Please give our staff some time to review your appeal.

[ocean fulcrum]

Just go back to the appeal home page

And then add to your appeal

[radiant ginkgo]

oh yh

what are ban reply times like these days?

[lusty gust]

hey, can you guys please check appeals a bit faster if that's possible

[ocean fulcrum]

1-3 business days

Lots of appeals 😅

[radiant ginkgo]

alright i will apply for andys unban too then whilst i wait

[reef yarrow]

restock VIP bought 3 already lemme buy the 4th

[ocean fulcrum]

!vipstoco @reef yarrow

[reef yarrow]

annoying

[still brook]

is there a way to be unban when it say "playing with cheater" ?

[still brook]

the guy with me was not a cheater btw and he appealed

[visual plover]

fr bro i teamed with someone i didnt know was cheating just to be friendly bro like wtf

[feral vector]

hey need an admin

[still brook]

@ocean fulcrum

[feral vector]

some piss take just happend

my team just joined a server and got banned for hacking soon as he joined the server , never cheated before never been banned of a server is this some kind of fucking piss take ?

[reef yarrow]

he was cheating unlucky

[feral vector]

no he wasnt u thick fuck

[reef yarrow]

unlucky hes cheating

u dont just get banned for no reason

[visual plover]

unlucy bro u have to wait 3 business days bro so essentially forget the idea of evevn playing forcewipe lmao

[feral vector]

mate ur mums a fucking skank

[reef yarrow]

lol

[raven mist]

Relax

Jeez

[feral vector]

this shi piss me off

[raven mist]

i guess you had to be racist instead of acting normal. Tell your friend to appeal on bans.rustoria.co

[reef yarrow]

UK brain

[near halo]

Wait...is Skank racist?

[raven mist]

Said something dif that was auto removed

[near halo]

lol

[stable shore]

I need some help on Rustoria Eu Long. There is a base and it has no tc and hasnt been decaying for the past 10 hours.

[ocean fulcrum]

!vipstock @reef yarrow sorry didn’t realize it didn’t work

[glass olive]

Hey, @reef yarrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[reef yarrow]

no worries

[red linden]

hey shenzyy i just got ban for hacking i could i take steps to show that i dont have any third party software?

[raven mist]

You'll need to appeal on bans.rustoria.co so the banning admin can review it

[red linden]

ok thank you

[visual plover]

@raven mist i made a ban appeal for eu mondays yesturday so theoretically i should get a response before the next wipe on this monday correct???

[raven mist]

Its 1-3 business days, weekends dont count

[visual plover]

damn

[raven mist]

But - it happends that you might get a response this weekend

[stable shore]

.

[raven mist]

When you destroy a tc it will take out 24 hours of upkeep and upkeep it for 24 hours after the raid then it will start to decay

[stable shore]

k ty

[shy remnant]

!report

[glass olive]

Hey, @pulsar lantern

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[livid tapir]

Bro clearly doesn’t understand the method

[hollow heath]

when i buy vip i need to join in server to activate that
or vip automatic activatad
on eu small

[fallow tundra]

eu medium is dying

[dense anvil]

EU MEDIUM dead again

[fallow tundra]

you can get a refund till you join to the server

[dense anvil]

refund our vip this is unplayable

[hollow heath]

fuck that 4 euros is nothink

i need vip to join my bros

[dense anvil]

i need a normal serverxd

what reasons do you have to refound a vip?

[cobalt jackal]

!vipissues

[glass olive]

Hey, @hollow heath

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[languid halo]

having packet loss problems on BR LONG, can i activate exitlag?

how do i apply for vpn use

[long wren]

even if you don't apply separately, we allow the use of vpn

[vernal panther]

where can I ban appeal?

Yo

[vernal panther]

Can I have some help?

[long wren]

!appeal Hello you can it on the support website

[glass olive]

Hey, @vernal panther

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vernal panther]

no

its not that

[split quest]

When did Rustoria become African ?

[long wren]

Didn't you get a ban?

[vernal panther]

I got banned 6 months ago for ban evading, but when I opened a ticket I got told that after my ban was 365 days (1 year old) I would be unbanned

Its gone way past 1 year, Ive not played rustoria since and Ive just gone to play it for first time in ages on official and im banned for hacking

but when i go to appeal it on the website and click on ban it comes up as ban evading not hacking

i cant send screenshots but i can prove i havnt played it since I got banned / supposed to be unbanned

@long wren

[runic marlin]

Make a ban appeal and explain the situation

[vernal panther]

I cant

It wont let me as I appealed my already ban which is ban evading 6 months ago, and it got approved and I should be unbanned now

But it says hacking when I load into server not ban evasion

weird af

please can I get some help

[long wren]

As you said, if you received an answer 6 months ago, it's not been a year yet

[vernal panther]

No man

The ban was already 330 days old

It had like a month or something left

[runic marlin]

!steamid @vernal panther

[glass olive]

Hey, @vernal panther

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vernal panther]

They told me once it had reached a year

I could be fine to play

Now im trying to play and im banned for "hacking"

Havnt even played since I got "unbanned"

[runic marlin]

Man just do what I asked you to do 😄

[vernal panther]

https://steamcommunity.com/profiles/76561199696825917/

[runic marlin]

Thanks I’ll try to get an admin to have a look at it

[vernal panther]

Thanks

I can show proof of recent players I havnt played since my appeal lol

[long wren]

and even if it's been a year, we have to make an appeal. afaik

[vernal panther]

wdym?

Yeah I did though, and an admin told me that I could play again after my ban had reached 365 days

[raven mist]

I"ill forward your case to your banning admin

[vernal panther]

👍

thanks, where will I recieve a reply?

[raven mist]

Hopefully here as i've linked them your message

[vernal panther]

thank you 🙏

you guys do allow people with 1 year + old bans to play right?|

[runic marlin]

If on a diff server yes

[raven mist]

"You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

• You have a gameban on another account within the last 180 days
• You have 2 gamebans on other accounts within the last year.
• You have 3 gamebans on other accounts in total.
• You have an account that is banned on our servers and are playing on another account.
  We are able to check this, and if we find out, you will be banned. Generally, the only reason you will have a banned account is because you were cheating. False-positives are extremely rare, so please don't argue about this."

[vernal panther]

I have 1 gameban and it was for cheating on my old main account longer than a year ago now

[runic marlin]

Ah you said bans it depends

[vernal panther]

?

nah it was a gameban mb

[runic marlin]

Plural, multiple

Aight

[vernal panther]

No i have only one ban

It was longer than a year ago now

[runic marlin]

Right

[vernal panther]

I got bored, quit and yk I made a mistake and cheated

stupid of me but yeah

rustoria servers arent even on my history in rust

except for the ones ive tried to load in today (20 mins ago)

and one i tried to load into on force yesterday but left because the queue was huge

My friends are on rn and I really want to play

[coarse basin]

when is the eu low pop vip coming back up

[runic marlin]

Patience is key buddy

[vernal panther]

I know

[vernal panther]

Thanks btw

[runic marlin]

All good happy to help, gl 😄

[vernal panther]

yeah thank you

[long wren]

Sorry, I didn't understand hahaha good luck r 🫡

[vernal panther]

All good, thanks

[near nova]

Where do i find the ban appeal answer on bans.rustoria.co

[long wren]

give few minutes

@near nova https://rustoria.co/support

[vernal panther]

How long usually do the admins take to reply?

Sorry, Just all my friends waiting for me on server

[near halo]

1-3 buisness days

[long wren]

appeals take 1-3 bussines days

[vernal panther]

Not appeals

Another admin said he linked my message

Over here

[near halo]

OIC!

That changes everything

[long wren]

I don't know about that

[vernal panther]

?

[near halo]

4-5 buisness days

[vernal panther]

okay

[long wren]

@vernal panther It's probably similar

[vernal panther]

1-3 days..

[near halo]

Business days

[long wren]

It's my first time seeing it

sorry hahaha

[vernal panther]

wdym?

[obsidian pier]

/ticket

[glass olive]

Hey, @obsidian pier

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[runic marlin]

I think it’ll go faster depending on how busy the admin is

[vernal panther]

Which admin actually banned me

Im not even supposed to be banned man 😦

[long wren]

I don't know, but admin can't tell you that

[vernal panther]

Oh, why?

[runic marlin]

Couple of reasons, confidential

But typing here wont speed it up

[vernal panther]

Im aware man, just my team is waiting for me

[runic marlin]

Ye I hear you

[foggy barn]

ok im getting kicked and it says im hacking wtf?

[vernal panther]

how many hours u got

[foggy barn]

hmm 7k on ark 150h on here

[slim pagoda]

Why guperges get banned for hacking

[vernal panther]

oh so u are hacking XD

150 hours

[foggy barn]

brother im streaming come to stream ima show my

files

[vale garden]

check gupergames pc

[foggy barn]

dunno why im getting kicked tho

[vernal panther]

cause ur hacking

[slim pagoda]

Hes not hacking

[foggy barn]

broda why hack

[mellow peak]

Is it possible to get a ban if you join your neighbors team? What if they are cheaters and they will ban me for teaming up with a hacker?

[foggy barn]

i can show files btw if admin comes

[vale garden]

yea

[foggy barn]

yes

[mellow peak]

better is leave from team?

[slim pagoda]

yes

[haughty finch]

@Gareth hello sorry for come to you we have a big problems a group of russian 15 - 20 players make association and kill evryone ... this is no fair

@void condor

[vale garden]

sinod got banned for nothing, admins do pc check

[near halo]

Admins don't do PC checks

[vale garden]

they are baning for no reason

he is not even that good

[near halo]

Not even a good hacker and getting banned. That sucks.

[slim pagoda]

@void condor why gupergames get banned

[vale garden]

he is not cheating

banned for no reason

[haughty finch]

@quaint patrol

[foggy barn]

broo

btw i aint got banned im getting kicked for hacking while having no hacks

[near halo]

So banned for hacking then?

Open a ticket, wait 3 business days. Get denied, jump on a new server.

[foggy barn]

and my base?

[vale garden]

xddd

[long wren]

umm what happen guys?

[foggy barn]

ok so banning random dudes with no cheats i got fucking 12 h stream of nothing no cheats

[slim pagoda]

Sinod baned for no reason

[vale garden]

gupergames banned for no reason

[near halo]

Yup, sucks to suck.

[vale garden]

he can do pc check

[near halo]

Admins don't do PC checks.

[slim pagoda]

He will want refund on vip

[foggy barn]

he will

[slim pagoda]

That i gifted

[near halo]

Shit, I want a BJ from a big booty latin. When I get that I will get you the VIP refund.

[foggy barn]

dw bro

[vernal panther]

Lmao

at 150 hours sadly you wouldnt be good enough to get mistaken for cheating

[foggy barn]

8k on ark broda

[vernal panther]

? Completely different games ngl

[foggy barn]

well 7

i aint cheating my nga

[near halo]

10k hours in WoW. What does that matter?

[foggy barn]

im dark in game

[slim pagoda]

Thats why

[foggy barn]

discrimination

[slim pagoda]

You got banned

[haughty finch]

@Gareth hello sorry for come to you we have a big problems a group of russian 15 - 20 players make association and kill evryone ... this is no fair

[foggy barn]

cuz im choco

[vale garden]

nobody cares

[slim pagoda]

Its a zerg no one cares

[foggy barn]

zerg

[long wren]

Do you need help by any chance? @foggy barn @slim pagoda @near halo

[foggy barn]

yes

[vale garden]

yes

[slim pagoda]

Sinod needs help

[near halo]

No

[foggy barn]

broda im geting baned for no reason

[slim pagoda]

Im his witness

[haughty finch]

no a zerg

[long wren]

okay did you make appeal?

[foggy barn]

how to?

[long wren]

!appeal

[glass olive]

Hey, @foggy barn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[foggy barn]

broda

[long wren]

okay perfect next?

[foggy barn]

get in call with me i show my files

[long wren]

what do you need help?

[raven mist]

Nope, make an appeal

All you gotta do

[vernal panther]

Did the other admin reply yet?

[slim pagoda]

His base will decay

[raven mist]

They will look into it asap

[vale garden]

nah just sinod

[long wren]

sorry wdym ?

[slim pagoda]

He doesn’t have upkeep for 3 days

[vernal panther]

Thanks.

[lyric basalt]

send me DM

[vernal panther]

Yep, Dmed you

[foggy barn]

@long wren

[lyric basalt]

will answer you in a bit, busy atm

[long wren]

okay go over there and tell #general

[slim pagoda]

Tell what

[vernal panther]

Allgood, ill be awake for another hour or two

[foggy barn]

made apeal bro says i got banned 14 months ago i got game 2 weeks agoooo

[slim pagoda]

He has locks not code locks

[vernal panther]

ur alting then i guess

[long wren]

you getting inside?

[vale garden]

real

[slim pagoda]

I can’t

[foggy barn]

bro me im solo not him

and im not hacking and answer my apeal of a ban i got 14 months ago when i got this fucking game 2 weeks ago

[vale garden]

he made an appeal can you check?

[foggy barn]

crazy is it that hard to get in call and check my files

[long wren]

your ban reason playing with hacker?

[vale garden]

or maybe pc check?

[foggy barn]

im solo

[long wren]

we do not pc check

[foggy barn]

dol it

[vale garden]

why

[slim pagoda]

Im not banned im his friend

[foggy barn]

and im solo

[long wren]

and appeals take 1-3 bussines days

[long wren]

It's meaningless

[foggy barn]

and upkeep is like 3 h interesting

[vale garden]

gg

[foggy barn]

and wipe will end so -vip

@long wren

@long wren

[vernal panther]

bro shutup

[foggy barn]

daddy

[long wren]

Unfortunately. admins does not interfere with gameplay at all

[vernal panther]

get some manners man, you were cheating, and got banned, make a ticket, wait for admins.

[foggy barn]

so what cheaters report themself and ban themselfs?

[slim pagoda]

Hes not cheating

[foggy barn]

the issue is im not

[vernal panther]

you are

[foggy barn]

wanna get in call ima show u

[vernal panther]

Im good

[foggy barn]

i streamed 12 h broda and im shit

[vale garden]

twitch gupergames

he streaming

[foggy barn]

join stream in show files anything

[vernal panther]

youve been streaming for 16 minutes, you got banned 16 minutes ago Lmao

[long wren]

@vernal panther @slim pagoda please talk here #general because yiu dont need help

[vernal panther]

Seems to me like you stuck the stream on as a reason for you not getting banned

🤣

[slim pagoda]

I need help my friend got banned for no reason

[long wren]

The reason for the ban can be answered through appeal @foggy barn

[slim pagoda]

His base will decay

[foggy barn]

1 to 3 busines das

[slim pagoda]

I think rustoria asmins are just poxui guys

[foggy barn]

sucky sucky one time one time

[vale garden]

admins here useless asf

[foggy barn]

agreed

[slim pagoda]

Mute

[foggy barn]

mute and deaf or just mute

face punch better

[long wren]

did you make appeal?

[foggy barn]

ye bro

[long wren]

okay good

[vale garden]

useless asf

[foggy barn]

hot asf hear me out bro

is dat a raccoon?

[long wren]

There is no other way but to wait for the answer to the injunction @foggy barn @slim pagoda

[verbal pollen]

Please take it to #general if you aren't here with a specific support concern. Thanks!

[foggy barn]

sucky sucky one time one time

[verbal pollen]

Again, please take it to #general.

[foggy barn]

going to sucky sucky one time daddy

is this not general?

[verbal pollen]

No. This is #support

[vale garden]

xd

[foggy barn]

oh ok sucky sucky one time one time?

im sorry

[vernal panther]

Ur not funny btw

[foggy barn]

sucky one time one time

just gime that ban bro

[verbal pollen]

Now, who needs help? 🙂

[slim pagoda]

Sinod says you are a bad admin

[leaden field]

real

[slim pagoda]

This is his last words before jumping off a bridge

[acoustic citrus]

what is this server

[vale garden]

idk

[verbal pollen]

#general, please. -->

[leaden field]

ok

[vale garden]

ok ok sorry daddy

[lean vigil]

#free ica

we didn't do shit

[vale garden]

#free sinod

#free gupergames

[long wren]

we are not admin thank you

[leaden field]

#free sinod

[distant wigeon]

where to make ticket for cheater

[long wren]

!ticket

[glass olive]

Hey, @distant wigeon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[distant wigeon]

ty

[acoustic citrus]

<@&274971100184576010>

[lyric basalt]

???

[acoustic citrus]

take all of us in support

[raven mist]

Whatsup

[long wren]

what happen?

[acoustic citrus]

take support

[raven mist]

What do you need support with?

[lean vigil]

bans

[sacred bone]

False bans

[raven mist]

If you're banned make an appeal on bans.rustoria.co

[long wren]

@leaden field @vale garden @foggy barn @slim pagoda
It's a temporary mute guys. please follow our instructions next time. thank you

[vernal panther]

Could you be able to check dms soon? or tommorow

[lyric basalt]

in few mins

[vernal panther]

Thanks man

[split oar]

any admins accept ticket or want to ban cheater on eu long?

[verbal pollen]

!ticket -> Please put in a ticket for cheater reports!

[glass olive]

Hey, @split oar

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

We don't take cheater reports in Discord. Thanks!

[vale garden]

hello

[foggy barn]

who is rain1xfnbr on twitch?

[slim pagoda]

Im freeeeeeee

[vale garden]

welcome back

[dense wigeon]

hello

[foggy barn]

who is rain1xfnbr on twitch?

[long wren]

please #general

guys?

[leaden field]

ok

[dense wigeon]

sinod cheating im his brother

[foggy barn]

hehehehe

real real

[verbal pollen]

This is a warning to take it to #general

[slim pagoda]

I thought this was general sorry

Brrrr

[verbal pollen]

Or catch another mute.

[slim pagoda]

No

[verbal pollen]

That way then, please --> #general

Thanks!

[gentle summit]

why am i gettin ban for cheat? not even play about 3 weeks

[grave quail]

can someone from admins join rustoria eu small and spec hacker?

[haughty hinge]

Can admins investigate this Snafu kid?

[distant bay]

hi, why did donfranco get banned on the ew small?

[haughty hinge]

Blatant cheating

[verbal pollen]

Please put in a ticket if you haven't already. Our team checks out tickets in the order received.

[grave quail]

done

[near halo]

Looks legit

[haughty hinge]

thanmk you admins

[verbal pollen]

Appreciate you!

[haughty hinge]

Are the tm8s gonna get banned? live on island O27?

For Snafu???

[verbal pollen]

We can't comment on any investigations. Please do report if you see anything/anyone else acting weird!

[frail trout]

Hi i got banned for no reason it says hacking but im not hacking in the slightest

is there a way to appeal

[verbal pollen]

!appeal

[glass olive]

Hey, @frail trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gentle summit]

!appeal

[glass olive]

Hey, @gentle summit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gleaming cloak]

how fast will a cheater be banned when he aint hiding it lmao

after a ticket is made

[topaz dragon]

<@&274971100184576010> can you pls be so kind to go thru my pc and check for hacking software if your so sure that im cheating

[long wren]

sorry we do not pc check

[verbal pollen]

That depends on a lot of things as far as time. I can say without a doubt that the admin team here is both excellent and sneaky.

[gentle summit]

!appeal

[glass olive]

Hey, @gentle summit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gleaming cloak]

yo ass cheatin for sure lmao

[raven mist]

Nope

And you wont be unbanned

[verbal pollen]

If you're not here for support, please take it to #general

[raven mist]

So feel free to find another server to play

[topaz dragon]

🤓

[sacred bone]

🍆

[lean vigil]

[acoustic citrus]

shit servers fr crach 24/7

[sacred bone]

😖 '

[vale garden]

fr

[leaden field]

fr

[compact hawk]

lagtoria ot

[sacred bone]

Give me VIP refund

[acoustic citrus]

🦄

[pure falcon]

Could any admin please tell me where a cheater lives because we already banned him. Snulk, Nothing to say, First day out.

[sacred bone]

https://tenor.com/view/wes-fall-to-knees-scream-gif-27602552

[acoustic citrus]

[haughty hinge]

What admin banned the Snafu guy? He has a team and they still are not banned

[compact hawk]

speedrun getting banned

[acoustic citrus]

Could any admin please tell me where a cheater lives because we already banned him. Snulk, Nothing to say, First day out.

[sacred bone]

[pure falcon]

ok buddy

[shy remnant]

We do not share those information I'm afraid

[glass olive]

Hey, @lean island

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pure falcon]

he didnt even report them

[shy remnant]

#general please

[haughty hinge]

Did u ban Snafu? who did? he has a team at 027 and they are still not banned

[glass olive]

Hey, @haughty hinge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty hinge]

Hes already banned and i made a ticket but he has a team and they are still umbanned and playing

[frail trout]

<@&274971100184576010> I have been banned, been playing for a couple days wasn't even online loaded back up and i got banned could you double check the ban as i assure you i haven't been doing anything remotely connected to hacking

[shy remnant]

Make a ticket please

[raven mist]

!steamid

[glass olive]

Hey, @frail trout

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[distant bay]

other than hitting me with a hatchet

villain

[raven mist]

Move to #general

[frail trout]

here is my steam id 76561198864537556

[raven mist]

You should be able to connect again

Not much hatchet killing anymore

villain

[distant bay]

ahaa

thanks

[frail trout]

my brudda big love. digsy about to get jackhammered

[raven mist]

Thats better

[distant bay]

bud, I'll get you first

[fair grotto]

Hello, when I enter the us long server I get teak a breack

[glass olive]

Hey, @fair grotto

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[modest swan]

how do i report cheater

[verbal pollen]

!ticket

[glass olive]

Hey, @modest swan

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

so nice, we said it twice! 😄

[long wren]

woohoo

[modest swan]

so this cheater not gonna get banned

[verbal pollen]

Didn't say that!

[modest swan]

rustoria eu monday

[verbal pollen]

Just please put in a ticket and allow time for our Admins to help everyone. Tickets are taken care of in the order received.

[modest swan]

pls ban

2000scrap to a cheater ggs

signature m92

[verbal pollen]

That sucks, and I'm sorry to hear it. But we really need you to put in a ticket and then be patient. There's not much else we can do for you here since we don't take tickets on Discord.

[modest swan]

by ticket u mean F7 report

[verbal pollen]

Or a ticket on the site!

!ticket

[glass olive]

Hey, @verbal pollen

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

Both work. Site is best if you have short videos you can send along. If they're longer videos, toss 'em up on streamable or youtube and link 'em in the ticket.

[modest swan]

if many people report does that make the case more urgent?

[verbal pollen]

Not really, since the tickets are still worked on in the order they come in. I'm sure you wouldn't want the admins letting others cut in front of you just because someone else sent in a bunch of tickets, yeah?

[modest swan]

sure, but the probability that they are actually a cheater is bigger if more people have reported it no?

and surely you would want to ban the cheaters soon as possible

[verbal pollen]

Just means we have more supporting evidence when the ban is put in. Tickets are still worked in the order received.

[raven mist]

No

Amount of players who spam report a player does not make it more important

[modest swan]

Yeah i get it

[raven mist]

If all, it makes it more annoying for us

[foggy barn]

is it possible to get the money i paid for vip?

[runic marlin]

Make a ticket in #payment-support about it

[blissful urchin]

cheater

[glass olive]

Hey, @blissful urchin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[blissful urchin]

report

[glass olive]

Hey, @blissful urchin

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

!vipissues

[glass olive]

Hey, @foggy barn

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[blissful urchin]

!кузщке

[verbal pollen]

!reportru

[glass olive]

Привет, @blissful urchin

В настоящее время мы заменили систему тикетов в игре и перешли на контроль за репортами через F7. Вы можете связаться с нами через наш веб-сайт поддержки, как и прежде.

Чтобы сообщить о нарушении правил на Растории:

• Пожалуйста, отправьте репорт в игре через F7. Если вы хотите загрузить доказательства к своему репорту, используйте наш веб-сайт поддержки.

Для сообщения об ошибке или проблеме на Растории:

• Просим вас воспользоваться нашим веб-сайтом поддержки. Пожалуйста, добавьте как можно больше информации.

Если вы заблокированы: Пожалуйста, подайте апелляцию.

[prisma sparrow]

can u check dm?

[jolly cradle]

how i send a support?

[runic marlin]

!ticket

[glass olive]

Hey, @jolly cradle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[runic marlin]

Or what do you need help with @jolly cradle ?

[jolly cradle]

when say cleaning up the game closed

in the loading map

@runic marlin

[runic marlin]

Ah and you want to be skipped through the queue?

[jolly cradle]

no no, i loading the server and when say cleaning up the last part of load the server, the game close, idk why is only with this server 😦

loading the last part to enter the server it closes by itself

[verbal pollen]

Sounds like it's crashing to desktop?

[runic marlin]

Ahh, I'm not the most expertised when it comes to stuff like this but could be hardware issues. People tend to say different solutions to this, update graphics drivers, verify integrity of game files of rust, upgrade pc

[verbal pollen]

Those are all good options!

Also check for windows updates. If you just got new ones, roll them back. If you haven't updated, update.

[jolly cradle]

I can log in to other servers without a problem, but I don't understand why I've been trying to log in for 2 days and it won't let me

hmm i verify integrity of games file, and update all drivers, idk why happend that

[verbal pollen]

There are so many variables, and sadly they're all uniquely on your machine and not something we can replicate.

[lusty gust]

Hey, is there anything I can do for you guys to check my appeal. I have a VIP from the last wipe and it will expire by the day of my ban expires. Could you please help me?

[runic marlin]

Nothing they can do to speed up the process, will be looked at asap

[verbal pollen]

Sadly, there's no way to bump you forward. VIP only skips login queue, not appeal queue. Sorry!

[lusty gust]

Yes what I meant was if my appeal remains unchecked for the time being my VIP of the server I wanna play will expire but thank you for the answers ):

[delicate lodge]

hello there, how can i report on a cheater player ?

[verbal pollen]

Ah yeah. VIP is only 30 days, no pause while appealing.

[verbal pollen]

!ticket

[glass olive]

Hey, @delicate lodge

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[prisma sparrow]

I was banned for cheats when my hit stats were 43%. It's even funny that the appeal was rejected.

How long will it be possible to file a new appeal?

[verbal pollen]

I'm not able to see your appeal, so I can't say for sure. What type of ban was it?

[prisma sparrow]

appeal to unban. Ban by cheats

bullets fired 139

bullets fired that hit a player 63

headshots 10

[verbal pollen]

Ah. Cheating bans for accounts are permanent. Sorry.

[prisma sparrow]

but I can do any cheat checks. At least send your computer so that you can check it.

[verbal pollen]

We don't do PC checks.

[prisma sparrow]

but then how can you be sure that a person is 100% clean if they are judged by 1-2 points in the game?

[verbal pollen]

The Admin team is extremely careful and also very thorough.

[timber star]

look at my ban appeal please

[verbal pollen]

Appeals are handled in the order received, please be patient!

[timber star]

how long?

[prisma sparrow]

I'm not arguing that the administration team is very sensitive, but my ban is more of a laugh when I was streaming on twitch at that time.

[verbal pollen]

I can imagine that was very frustrating, but if you've put in an appeal and it's been denied, then the ban was reviewed and it's a final decision.

[prisma sparrow]

))

[west osprey]

@opal mantle whats up

[opal mantle]

well little late

my base is gone lol they bagged more cheaters in

@west osprey

Yall jus finna drag everyone but me 😂

Plz help 🙏

[fair heron]

can a admin spectate a player to see if they are cheating please?

[verbal pollen]

Please put in a ticket so the Admins can check it out. We don't take reports in Discord and calling them out here can cause them to toggle off. Thanks!

[verbal pollen]

!ticket

[glass olive]

Hey, @fair heron

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[zinc cove]

!ticket

[glass olive]

Hey, @zinc cove

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[dawn tundra]

why rust+ doesnt work in eu main

[mild frost]

how can I report a cheater? i have a video proof

[ocean fulcrum]

!report

[glass olive]

Hey, @mild frost

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[verbal pollen]

if you're having issues with Rust+, try going to rust+ app on your phone > settings > Version > Check for updates - this will help a lot of the time!

[limpid latch]

quero saber pq tomei ban?

[verbal pollen]

!appeal - Por favor, faça um apelo para que os administradores possam ajudá-lo

[glass olive]

Hey, @limpid latch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lime wagon]

how can i revert a ban i recive asociete

[verbal pollen]

!appeal

[glass olive]

Hey, @lime wagon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lime wagon]

!appeal

[glass olive]

Hey, @lime wagon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lime wagon]

thx

[slow pawn]

!appeal

[glass olive]

Hey, @slow pawn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hoary fog]

!admin Rustoria.co-US Main is lagging too much

The chat is lit up with "Lag" talk and I can't move two feet

[split pebble]

rustoria main lost ak because of this latency

[thorn prawn]

main is hard lagging

[runic grail]

i got killed by falling? even tho i was walking around

fix ur server

[raven mist]

Aware - checking

[runic grail]

ASAP

[thorn prawn]

thank you

[hoary fog]

i'm transporting through doors because of this lag....is that cheating?

[runic grail]

dont restart

[hoary fog]

maybe fixed...but this is the 2nd time in an hour

[dawn tundra]

i dont think its related to me. When i select rust+ section in rustoria eu main it says "this server has disabled the companion app feature"

[runic grail]

how long till back up?

[verbal pollen]

Gotcha. I know the team has been working on the connections. Looks like that's one of the ones that they're working on. Sorry for the inconvenience!

[runic grail]

how long till server is back up

[odd ivy]

how do i appeal a chat mute, pretty sure a chat mod from an opposing team muted me

[runic marlin]

!appeal

[glass olive]

Hey, @odd ivy

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[odd ivy]

spanks

[runic grail]

how long till server up?

[verbal pollen]

As soon as is possible. Team is working on it.

[sonic elm]

admins

[verbal pollen]

!ticket

[glass olive]

Hey, @sonic elm

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[placid elbow]

there''s a guy stood in front of me afk but isn't taking any damage when i shoot or melee him

is that a hacker and i should run? 😄

[verbal pollen]

Please report it if you think it's a hacker!

[placid elbow]

well i'm not sure that's what i'm asking

is there god mode hacks where they don't take damage 😄

[verbal pollen]

I'm not there and can't say for sure. Better to report and be wrong than not report and they are cheating.

[placid elbow]

i dno if that uploads i took a gif

[verbal pollen]

Again, please put in a report. I can't take 'em on Discord.

[placid elbow]

nono that's fine, i was just curious if i'm cooked or not lol

[verbal pollen]

Could be desync, could be lag--there are other things that can cause it, but it's rare. Better to report.

[placid elbow]

ok thank you ❤️

[verbal pollen]

!appeal

[glass olive]

Hey, @grizzled needle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[snow chasm]

could i get moved

i know you see this

pandakaizen

[verbal pollen]

Moved?

[snow chasm]

im waiting for support

[verbal pollen]

Right, and I'm here to help! Just not sure what you mean by moved

[snow chasm]

can i talk to someone

moved into a cannel

[verbal pollen]

Ah! I'm not in a place where I can do voice comms. Happy to help here in chat, though.

[proven sable]

Appeal #fbd83c Please take a look

[verbal pollen]

Admins look at appeals in the order received. They can take 1-3 business days to get a reply, but can be more or less based on the situation.

[smoky garnet]

!ticket

[glass olive]

Hey, @smoky garnet

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[grave quail]

u forgot Ghost

https://www.battlemetrics.com/players/1001358129

[ivory perch]

!ticket Please create a ticket

[glass olive]

Hey, @grave quail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[subtle nexus]

!ticket

[glass olive]

Hey, @subtle nexus

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[valid cave]

!ticket

[glass olive]

Hey, @valid cave

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[grave quail]

!ticket

[glass olive]

Hey, @grave quail

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

• Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

They were also banned

Mightve not seen the notification if they went offline