#support

1 messages · Page 645 of 1

viscid vine
#

Have some patience and use the #support channel again just if you need help.

quasi walrus
#

I am very distressed
I didn't do anything, I was just hanging up. I'm afraid my home will be attacked,
I hung up all night and couldn't get into the server in the morning

open grail
fresh sand
#

76561199381383994

#

i got the vpn ban

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help me pls

viscid vine
glass oliveBOT
#

Hey, @fresh sand

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

steel relic
#

vpn ban 76561199381383994

ocean void
steel relic
#

@strong willow

#

yes

ocean void
steel relic
#

But he didn't get back to me.

ocean void
glass oliveBOT
#

Hey, @steel relic

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

steel relic
#

好的

ocean void
steel relic
#

Thank you

#

Please help me solve the problem when you are free

scenic dawn
#

!appeal

glass oliveBOT
#

Hey, @scenic dawn

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

open grail
wild cairn
#

How i can fix "Disconnect: Hacking", I've never downloaded cheats.

ocean void
glass oliveBOT
#

Hey, @wild cairn

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

warped robin
#

The appeal has been approved, but I still cannot enter the game

ocean void
warped robin
thorny dune
wild cairn
#

!appeal

glass oliveBOT
#

Hey, @wild cairn

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

umbral iris
#

Where can I check the voting status of eu mondays map?

glass oliveBOT
#

Hey, @umbral iris

To vote for a map, follow the instructions below:

  • Head over to https://rustoria.co/maps and sign in with Steam
  • You have 6 different map options to choose from per server
  • Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

  • All our official servers (Main, Mondays, Medium, Long & Small)
  • 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

molten wigeon
rose marsh
strange shore
#

hello admin can you please help me? im in rustoria sea main, i cant connect to the server, it keep loading and dont let me in, can you check my profile 76561198442153927

thorny dune
strange shore
#

i stuck in PREFAB

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it keeps loading

viscid vine
#

It happens sometimes

neon talon
#

Team limit on Rustoria EU low Pop ``???

subtle raft
#

hey, I was wondering, I saw on some weird ahh server tracker that this server supports cracked clients? want to play with a friend, but he doesn't have rust

iron scroll
#

@thorny dune

balmy cypress
viscid vine
left harbor
#

Is this a multiplayer game?

long wren
molten wigeon
steel relic
#

!map

glass oliveBOT
#

Hey, @steel relic

To vote for a map, follow the instructions below:

  • Head over to https://rustoria.co/maps and sign in with Steam
  • You have 6 different map options to choose from per server
  • Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

  • All our official servers (Main, Mondays, Medium, Long & Small)
  • 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

plucky flume
#

can't join, internet normal work

slender night
#

I need help from one of the mods or admins, please

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I know for fact that this aint real, because this person insists that I SHOULD GO through an external link and vote for the skin

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i already checked everything myself.

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just spreading awarness right now i guess..

tight niche
#

@slender night

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Its a scam

surreal kelp
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I have a problem, after every attempt to log into the server I get disconnected for hacking

slender night
#

As i mentioned above, I already inspected the website, it goes through a backend external website so yes, it is a scam.

glass oliveBOT
#

Hey, @surreal kelp

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

surreal kelp
#

thanks

viscid vine
slender night
#

wtf XD

slender night
viscid vine
#

Remember, nobody from Rustoria Staff will send you links in private.

slender night
#

I do know that for fact, since I used to work for Rustoria myself a couple years ago 😄

gentle tendon
#

!appeal

glass oliveBOT
#

Hey, @gentle tendon

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

earnest mauve
#

Hi, is there gonna be a christmas discount again this year?

unkempt crown
#

!appeal\

#

!appeal

glass oliveBOT
#

Hey, @unkempt crown

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

solar hazel
#

this is a scam i lost all my inventoy its a fake website, just giving ppl a heads up, i doubt i can get any help from rustoria admins or anything but just wnated ppl to be aware

#

Rustoria admin zerkees is fake and hell steal all yopu inventory

runic marlin
#

Should be common sense but yeah it's a scam, sorry to hear

solar hazel
#

i mean i was just trying to help rustoria lmao

runic marlin
solar hazel
#

yeah fr

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realized after

#

the fact

hearty fulcrum
# solar hazel i mean i was just trying to help rustoria lmao

hey, thank you, we really appreciate the heads up! although we have been aware of this scam for a while, we are unfortunately unable to take action against this as it would be something Steam would have to deal with. we suggest reporting the account to steam using steam's "report user" function, and if you have clicked on any suspicious links, please make sure that you have reset all passwords, logged out of all unrecognized sessions, and set up multi-factor authentication on any accounts you can. stay safe heartoria

hearty fulcrum
patent nacelle
#

because mine is showing this I can't enter the city like to discord. gg/rustoria -luke
If I don't have help, what will I do now?

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I've been waiting for you since yesterday and nothing's for sure

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stronger debt here to help is difficult huh

hearty fulcrum
#

You will need to speak with him in Discord

patent nacelle
#

Since yesterday I've been trying to contact him, when he answered me he answered me even worse.

#

You aren’t capable of waiting 30 minutes?
If you think this is too slow for you then I recommend you find somewhere else to play
would've also been much quicker if you sent your steam, you assume we will know who you are with no information

#

Look at the answer he gave me since yesterday I was waiting

#

If it depends on him, we're screwed, no one will play

south sun
#

Hey, I haven't played rust for about a year now and for some reason I am banned from rustoria servers. Can someone help me?

glass oliveBOT
#

Hey, @south sun

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean fulcrum
#

You’ll need to submit an appeal on our website.

runic marlin
patent nacelle
#

but we've been waiting since yesterday and there's no answer wrong is me

hearty fulcrum
# patent nacelle but we've been waiting since yesterday and there's no answer wrong is me

We understand that it can be very confusing and frustrating to wait without an answer. Each admin has their own schedule and many responsibilities (admin and personal), but we try our best to help our players as soon as we are able to. If you could be so kind as to be patient and allow us some time to answer you, I am sure Luke would appreciate this greatly.
Thank you for coming to the support channel to ask, but unfortunately, other staff members cannot help you because Luke is the one you need to speak to. We appreciate your understanding, thank you.

#

@young ginkgo

young ginkgo
dawn wedge
#

do i have vip ?

steady steppe
#

!appeal

glass oliveBOT
#

Hey, @steady steppe

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean fulcrum
glass oliveBOT
ocean fulcrum
#

If you follow these steps you should also be able to see active VIP subscriptions

dawn wedge
#

oh yh sound i got it

#

cheers mate

ocean fulcrum
#

No worries

dawn wedge
#

if i gifted it to others how they check ?

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i gave 2 people in my stack vip aswell

ocean fulcrum
#

As far as I know, they should be able to see it in the same way

#

I mean if you gifted it to them properly, they should have it. If you have any issues with VIP working make a ticket in #payment-support 😄

dawn wedge
#

ok thank u mate 10/10 help

calm flume
#

Can an admin check if my account is banned on rustoria, my steam account got hacked and my friend told me the hacker was playing on rustoria us main.

glass oliveBOT
#

Hey, @calm flume

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean fulcrum
#

If you try appeal you can see if you have a ban or not

calm flume
#

If i give u my name can u js check?

#

Or do i have to wait 1-3 business days

ocean fulcrum
ocean fulcrum
#

1-3 business days is the time it takes for appeals to usually be responded to.

calm flume
#

Ok preciate it im not banned🙏

ocean fulcrum
#

👍

tiny mantle
#

Can one of the admins throw down a map ? It's just that my eye is too slow to load. Senrver: Rustoria.co - EU Mondays

rain herald
#

juat got banned for throwing a snowball and buyed vip

#

need help

toxic shard
rain herald
#

okey

tiny mantle
toxic shard
tiny mantle
dense vapor
#

i have a problem

verbal pollen
dense vapor
#

come call

verbal pollen
#

I'm terribly sorry, but I'm not in a location where I can get on voice. Happy to help you in here!

wispy lodge
#

Can I fucking play on your servers like in the good old days, what kind of bugs am I getting, the fuck I'm getting banned for nothing, so why the shit won't load the map

dense vapor
#

I had to queue and then he kicked me out can you skip it ?

wispy lodge
verbal pollen
verbal pollen
#

Could be caused by any number of things from drive space on up to ISP shenanigans, sadly.

abstract imp
#

There are VIP cards for a month for the EU Mondets rastoria in stock?

hexed axle
abstract imp
#

@verbal pollen

verbal pollen
verbal pollen
#

How can I help you?

old moss
#

Are you using any type of VPN or GPN? i have had these cause this type of problme before

hexed axle
verbal pollen
azure sundial
verbal pollen
steady steppe
#

How long am I banned for I made a ticket and don’t know

verbal pollen
steady steppe
#

“ Play with a hacker”but there were a few new people I didn’t know I wasn’t even on when people were banned

#

I just went to get on today and got the message

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Nobody will say who was cheating if there was one

tidal quarry
#

I keep getting kicked for hacking, even though I haven’t done any hacking at all.

raven mist
#

send me your steamid

steady steppe
#

@raven mist me?

raven mist
#

Yes

verbal pollen
steady steppe
#

Oh okay

raven mist
glass oliveBOT
verbal pollen
#

But for now, definitely get SteamID to Shenzyyy heartoria

steady steppe
#

@raven mist

tidal quarry
#

I had another Steam account hijacked in the past, and someone used cheats on it, which resulted in my Rust access being suspended. However, I have never cheated myself. I suspect the issue now might be because I accidentally logged into Rust with that suspended account earlier. plz help me

raven mist
#

Looks like its 7 days for you

glass oliveBOT
#

Hey, @tidal quarry

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

steady steppe
#

Okay man I don’t even know that guy but ty I’ll take the ban then

steel glacier
#

STEAM AUTH FAILED AFTER GETTING KICVKED

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PLS HELP ME SOMEONE

verbal pollen
peak path
#

admin

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why not ban cheat ,The cheater even flew to kill me, but I reported no response

verbal pollen
glass oliveBOT
#

Hey, @peak path

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

ornate blade
#

how do i get queue skip for eu mondays

peak path
#

I've been reporting for half an hour, and this guy lives right next to me. He keeps destroying me

#

fuck

verbal pollen
verbal pollen
raven isle
#

watch out on eu mondays people, 186 hour kid jump shotting everyones mums into space, no steam validation key so cant log onto the website to report, gg 😦

verbal pollen
raven isle
floral violet
#

can any of the admins check my ticket, I've been waiting for 3 days

floral violet
#

Yes

#

Appeal #f0bd6c

viscid vine
#

Appeals usually take 1-3 business days, but can take more depending on situation.

floral violet
#

the situation is stupid, I didn’t do anything but I was blocked for hacking

narrow valley
#

lol idk but all these last wipe maps are utter trash, for eu monday

slim swift
#

when santa drops coming to shop

verbal pollen
abstract imp
#

What's with the monday server? Why does dowlnoading world ship at 0.000%?? My computer is expensive, and my teammates have the same thing.

#

@verbal pollen

abstract imp
#

eu

fiery isle
#

idk , but seems like not everyone have this issue, try to restart game or pc maybe

abstract imp
#

I haven't been able to come in with Vipka for an hour and a half.

verbal pollen
#

!network

glass oliveBOT
#

Hey, @verbal pollen

If you are experiencing connectivity issues, such as:

  • Rubberbanding
  • Time-outs
  • Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

abstract imp
verbal pollen
abstract imp
#

I've already reinstalled rust.

fiery isle
#

LMAO

quick steeple
#

Hello any admins who could help me with my problem in DM?

abstract imp
verbal pollen
viscid vine
quick steeple
#

Okey so try to help me somehow, i got banned a year ago on Rustoria, but my account is still up and i played over 700+ hour for that year on different servers

#

Basically i got banned without any explanation and played on the server 30 mins

#

I did appeal but it was instantly declined

viscid vine
quick steeple
#

So there's no way to get unbanned&

viscid vine
#

You should be able to see why u got banned when you try to connect.

quick steeple
#

What if admin friend just banned me for fun?

raven mist
#

Wouldnt benefit us in any way

quick steeple
#

But im still playing on any server i want got checked multiple times everywhere

abstract imp
#

We are from different cities of the CIS

quick steeple
#

Im actively playing

abstract imp
#

@verbal pollen

raven mist
viscid vine
quick steeple
#

But how can you find out if he banned me for fun or not?

raven mist
#

send me your steamid

quick steeple
#

Basically you are saying it is impossible, but no one checks for it

raven mist
quick steeple
#

I did appeal

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And no one wanted to help me

viscid vine
raven mist
#

Not a false ban as far as i can see

quick steeple
#

No explanation or shit

raven mist
#

We won't ever provide proof to you or any player

quick steeple
#

I mean but im playing and stuff on other servers

raven mist
quick steeple
#

And its over a year passed, surely i would get EAC

raven mist
#

you got caught cheating at that moment on our servers

raven mist
quick steeple
#

I mean im a pro player in another discipline i can proove that there's no point in cheating for me

#

So there's no way to get rechecked or unbanned even in 10 years?

quick steeple
#

Okey

dense vapor
#

I WAITING FOR SUPPORT I HAVE A BIG PROBLEM

#

I WAITING FOR SUPPORT I HAVE A BIG PROBLEM

#

WHY DOES SOMEONE HAVE A PROBLEM AND NO ONE RESPONDS TO HIM

#

I WAIT SUPPORT

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FOR 10 MINUT

narrow radish
#

how to report

shy remnant
glass oliveBOT
#

Hey, @narrow radish

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

shy remnant
#

@glad halo how can we help ?

digital holly
#

payment supp on?

shy remnant
toxic shard
#

might not happy about it but going in vocal won't change the response

daring elm
#

need help

shy remnant
cedar nacelle
#

@sharp rapids SOOO LAGYYYYYYYY

daring elm
#

me and my friend was playing eu mondays and i was inviting the people that was living on the mountain

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and i invited ssome new guys and jusst after i got kick out

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now it say banned for playing with hacker

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i dont even know them

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me and alienkiller

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hass never tried any thing like thiss s

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both of us shad both vip

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we have vip to

#

can we do anything

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we dont even have a gun in base

shy remnant
glass oliveBOT
#

Hey, @daring elm

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

shy remnant
#

Please put in an appeal and it’ll be looked at by the admin responsible as soon as possible

shy remnant
raven mist
#

And your teammate

covert glade
#

eu medium hardcore lagging

shy remnant
shell barn
#

THX

daring elm
#

thx will be more ccarefull from now

vocal kayak
#

I keep getting kicked for hacking im not hacking

proven laurel
#

Yo moda

#

Mods*

#

I suspect our neighbors are cheating

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They are 2

#

Rustoria EU main

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In the ravine

shy remnant
glass oliveBOT
#

Hey, @proven laurel

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

vocal kayak
#

/ticket

glass oliveBOT
#

Hey, @vocal kayak

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

proven laurel
#

Thx

gleaming compass
#

what happened to making tickets through website?

#

cos ingame it says i have to do F7

misty scroll
#

If you look up just a couple of messages you can see this

#

"As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal."

sand blaze
#

I have had an "admin" harassing me for months on steam

#

who can i send the ss to?

misty scroll
#

Feel free to send it to me

sand blaze
gleaming compass
misty scroll
misty scroll
gleaming compass
#

cheers

placid warren
#

I'm banned for "hacking" on eu mondays server when i'm playing on, how that is possible ? I have made a ticket, 14k hours, this server is my life and i'm banned, wow

ocean fulcrum
ocean fulcrum
vocal kayak
#

yes i just need to wait

pine flare
#

Hi, I had a timeout, it's been 4 hours, I'm in the queue, can you just get me through the queue?

#

please

verbal pollen
dense vapor
#

eu mondays so laggy

pine flare
#

can you look in the logs please

drifting wind
#

I bught vip on the force wipe
my vip last until the next force wipe ?

ocean fulcrum
ocean fulcrum
#

Either way, if you bought it before the force wipe it won’t last until the next force wipe.

white anchor
#

I was stuck in the recewig data can you please help me i must restart the game after this

drifting wind
#

I bought it like 6:30 pm
the wipe was at 6 pm
in this case it will be available ?

ocean fulcrum
#

Actually, Last force wipe was the 5th of December, the next force wipe is 2nd of January, so yes, it will last

drifting wind
#

so it will last until day 5 of january ?

ocean fulcrum
#

It should, yes

drifting wind
#

ok
good to know thx

verbal pollen
neat pumice
#

I'll just tell you when it expires

ocean fulcrum
#

!steamid

glass oliveBOT
neat pumice
#

It's fine, that works 🙂

ocean fulcrum
#

This is how you can get it^ incase you don’t know

ocean fulcrum
white anchor
#

Can you maybe queue skip me i was wating for 4 hourse and than my game stuck at reciwing data

neat pumice
#

11.01.25

drifting wind
ocean fulcrum
neat pumice
#

But yeah, no problem 🙂

hexed axle
drifting wind
#

first time that i bought it

neat pumice
ocean fulcrum
hexed axle
pine flare
hexed axle
#

Or skip the queue

ocean fulcrum
white anchor
#

i need t opay 5$ to skip the queue

hexed axle
#

There are no other ways to skip the queue

drifting wind
#

llama
rustoria servers dont have the hold queue update ?
like if its disconnect your spot is saved for X ammount of time ?

ocean fulcrum
ocean fulcrum
remote silo
#

yo can i get unbanned im trying to play wipe and i got association banned i just loaded up with 3 randoms never played with that guy b4

glass oliveBOT
#

Hey, @remote silo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ocean fulcrum
verbal pollen
pine flare
ocean fulcrum
#

Unfortunately not, it causes many problems, and it wouldn’t be beneficial.

ocean fulcrum
pine flare
#

thx

remote silo
#

do you think ill get unbanned b4 wipe

ocean fulcrum
remote silo
#

well rip wipe and my vip ig

near halo
#

Hey

#

how do i get donated role

white anchor
#

were can i get vip

ocean fulcrum
glass oliveBOT
#

Hey, @white anchor

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

open sail
#

when does us mondays wipe

#

nvm

ionic jackal
#

i bought vip but it is not working please help my son

ocean fulcrum
valid granite
#

is there a way i can put my vip onto monday ?

#

it has 5 days on it

#

it was on rustoria main can i transfer to monday

ocean fulcrum
valid granite
#

😭

ocean fulcrum
#

Yeah I’m sorry but we can’t transfer it.

ionic jackal
#

buying it, i bought it and i aint being put in?

vital rapids
#

announcements said there was 20% off on everything and when i go try to buy VIP its charging me full price? are the sales not active yet?

gleaming compass
#

Rage cheaters on 5x
this guy and his team
made ticket already

ocean fulcrum
#

They should fix it for you

#

!Steamid @ionic jackal incase you don’t know how to get steamid

glass oliveBOT
ionic jackal
#

76561199082569348

ocean fulcrum
teal sphinx
#

Says my Premium is active but Im still getting a QUe on US MOnday

ocean fulcrum
teal sphinx
#

kk

sterile oriole
gleaming compass
#

ik

ionic jackal
raven mist
ocean fulcrum
sterile oriole
#

Ban him and I'll buy PVP+ kappa

raven mist
#

Because i dont see any open from you

steel glacier
#

nice support of the biggest rust server

split oasis
#

i made a ticket how long does it usally take?

neat mist
#

where can i buy vip for us mondays

smoky cape
glass oliveBOT
#

Hey, @neat mist

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

stoic pine
#

i bought us monday q skip now when i try to load in it disconnects me and says world file mismatch

trail timber
#

im stuck in fishing village glitched through the floor somehow

keen forge
#

how to use codes in store

sterile oriole
#

change payment method

#

once, it's a bit bugged

trail timber
#

i fixxed it

keen forge
split oasis
drifting wind
#

!verify

glass oliveBOT
#

Hey, @drifting wind

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

raven mist
#

!report

glass oliveBOT
#

Hey, @sleek musk

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

drifting wind
#

!verify

glass oliveBOT
#

Hey, @drifting wind

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

sleek musk
#

!report

glass oliveBOT
#

Hey, @sleek musk

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

torn prism
#

@plain jackalthe person may be playing with cheats, ALBERTO bandit.gg I ask you to check it server: rustopia us main

raven mist
#

Also, this is rustoria

#

not Rustopia

torn prism
#

sorry

#

its rustopia

raven mist
#

np

winged peak
#

i bought vip for main and not mondays can sm1 help me change it

neat mist
#

yo i loaded in and it said some not in verified satate or something

#

state*

split oasis
raven mist
keen forge
raven mist
keen forge
#

in game serv said christmas2024 for 90% off

raven mist
#

if you're talking about the code earlier i think all of em already used

#

Yes, they'r already used

keen forge
#

how to use em tho

void condor
#

The code was usable at checkout, they're all used though

winged peak
#

bro why is no1 responding to my ticket

#

i only want my vip swapped

#

to the right server

raven mist
#

You created it 8 minutes ago

#

Be a bit patient 🙂

split oasis
glass oliveBOT
split oasis
#

76561199574489618

raven mist
#

Seems like a legit ban - you'll need to wait for appeal

split oasis
#

how?

dull jewel
#

@raven mist is exit lag bannable ???

#

@support is exit lag bannable

raven mist
#

No

dull jewel
#

im on dubai and if i use exitlag will i get the same amount of ping as eu players because i need a way to play with 20 ping like eu players please help me @raven mist im trying to figure out how to get 20 ping across regions

sullen sonnet
#

Can someone help me with my appeal? No reply for two days. Appeal #26a58f

lucid haven
#

can yall make it 850-900

raven mist
dull jewel
#

i already tried with nord vpn

#

doesnt work for some reason

lucid haven
#

@raven mist Are yall allowed to make the pop 900

sturdy stump
#

Why am I getting disconnected hacking. is it some sort of bug or smt? IF its a ban , where can I see the reason?

cunning rain
#

I have been on receiving data has been 5 minutes

#

can i get help from a admin

#

waited easily 30 minutes

verbal pollen
glass oliveBOT
#

Hey, @lucid haven

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

glass oliveBOT
#

Hey, @sturdy stump

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

verbal pollen
glass oliveBOT
#

Hey, @cunning rain

If you are experiencing connectivity issues, such as:

  • Rubberbanding
  • Time-outs
  • Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

cunning rain
#

Why would I wait a 500 player queue again

#

been there since 3 @verbal pollen ?!

sturdy stump
# verbal pollen !appeal

xd . i was playing eu medium 10 hours ago , but it turns out I'm banned on eu main where I've never played

verbal pollen
trail pendant
#

Hello administration I was banned for association with a cheater(but he's not a cheater) I appealed for an unban I was told that I should find a new teammate and be more careful in the future. Then the appeal was just closed but they didn't say what will happen to my account will they unban it or not? I can't file another appeal it says that the ban has already been appealed. Help )

verbal pollen
lucid haven
#

@verbal pollen Why is my loading screen stuck at recieving data

verbal pollen
glass oliveBOT
#

Hey, @lucid haven

If you are experiencing connectivity issues, such as:

  • Rubberbanding
  • Time-outs
  • Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

trail pendant
verbal pollen
lucid haven
#

BRO I JUST QUED IN AND IT KICKED me damn

#

i waited hellla

iron ice
#

Hi admins

#

im loading in the monday server

#

just waited thru 600 player q

#

now ive been stuck on recieving data for like 15 minutes

supple loom
#

yeah same

#

please boost me opr something

iron ice
#

nvm

lucid haven
#

BRO IT KICKED ME SO I HAVE TO WAIT 400 KIDS AGAIN

iron ice
#

my friends bought me vip

raven mist
supple loom
#

can you tell them to buy me vip ill pay them back with one @iron ice

#

your telling me i have to wait in this stupid long que again

lucid haven
#

Please it kicked me after receiving data please boost me my name is Chicken salad

supple loom
#

same my name is alllen

verbal pollen
#

If you're getting stuck logging in, here's things that can cause issues:

  • VPN - try turning it off and reconnecting
  • Wifi or tethering - try connecting via cable instead. If this isn't an option, restart your modem/router and try restarting steam/Rust afterwards.

If that still doesn't work, please make a ticket in #network-support-old with what's happening, what you've already tried, where you're at, and as much information as possible so that we can help.

supple loom
#

its not my wifi its all your terrible servers

#

i have no issues on any other server

raven mist
#

We're not skipping queue

verbal pollen
supple loom
#

well then im dipping out of your terrible servers again. i joined back to see if anything was fixed with the server but nopeeee after 6 months and your terrible crew still cant get this simple things figured out

raven mist
supple loom
#

ill take my 20 man and dip to another server good life rustoria.trash

raven mist
#

Have a great evening sir

verbal pollen
#

Have a great holiday! christmasoria

supple loom
#

yk how much money ive spent on your servers bc of this.

raven mist
#

We do not force you to spend money on our servers. But appreciated 🙏

supple loom
#

yyeah sure you do scamers

lucid haven
raven mist
supple loom
#

id like to talk to owner

verbal pollen
#

If you're not here for support, please take it to #general so we can help those who need it. Thanks so much!

verbal pollen
cinder olive
#

@raven mist

raven mist
#

@cinder olive

cold matrix
#

I wanted to know if you can skip the queue because I'm loaded and as soon as I get in I'm done for something from the EAC

cinder olive
#

i need help!

raven mist
#

What do you need help with Andre?

rose marsh
cinder olive
#

well i need info about something that only you or some of ur friends might know!

raven mist
#

Oh?

cinder olive
#

so could we go DM mister? 🙂

raven mist
cinder olive
#

i don't want to yap about kerm being terrible mod infront of him u know

#

u will see!

north bison
#

higher player cap on mondays?

cinder olive
#

@rose marsh sorry buddy it is what it is... :/

analog hatch
#

anyone here who can help me test a possible ESP-er ?

cinder olive
#

@ocean thistle haiii

rose marsh
glass oliveBOT
#

Hey, @analog hatch

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

analog hatch
rose marsh
# analog hatch I did

awesome, now you just have to be patient, an admin will look at it as soon as possible 🙏

analog hatch
cinder olive
#

comomo = more cheating kids on servers btw

#

looking for attention

rose marsh
static leaf
#

I got into the game and then I got kicked and when I reconect it wouldent let me skip

analog hatch
#

good point

rose marsh
cinder olive
#

kerm i need support!

analog hatch
#

ty see ya soon probably

rose marsh
cinder olive
#

so @rose marsh

rose marsh
raven mist
#

We cannot provide mental support @cinder olive Move to #general

cinder olive
#

im playing legue.., now what u think it's the best build for viktor this patch?

cinder olive
#

im fine! 100%

rose marsh
cinder olive
#

ahh see shenzy terrible supporter... can't even provide a good build...

analog hatch
#

Imma make a good ol trap base for this lil guy

rose marsh
analog hatch
#

Dw ill go to general

ionic elbow
#

rustoria us low pop pretty sure there esper and scripters

north bison
#

higher player cap?

ionic elbow
#

they log out yesterday afer we ran the for there kits then log back in then they start shitting on us

nova summit
#

the vip packages are out of stock is there anyother way i could get one in the next few hours

glass oliveBOT
#

Hey, @ionic elbow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

glass oliveBOT
#

Hey, @nova summit

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

ionic elbow
#

i already reported them nothing hapeened

open grail
nova summit
#

do the packages restock every few hours?

ionic elbow
#

your good i just think its really sus man

open grail
#

You'll see when it's avalible

nova summit
#

ok thank you

open grail
#

I'm not sure when it will be however

nova summit
#

is it usually multiple times a day?

open grail
#

I couldn't say it's outside my knowledge another mod feel free to correct me here

ionic elbow
#

but please take a look cuz this is weird asf

shy remnant
#

VIP stocks are limited. Once a VIP expires, a new one gets available

glass leaf
#

<@&274971100184576010> The game prompt told me to contact Shenzyyy, and I did contact him, but why hasn't he replied to me? Why can't play the game? Please give me a reason.

shy remnant
#

You need to wait for shenzyy to become available

#

When did you contact them ?

ionic elbow
#

me ?

#

they log out yesterday afer we ran the for there kits then log back in then they start shitting on us abnd they were like bad

summer zenith
#

@iron ice

summer zenith
verbal pollen
#

So would depend on when they were bought/time out

#

i.e. totally random

glass leaf
#

@shy remnantHe said he was too busy. Why doesn't he let me play games?

#

He just replied that he was too busy. And he won't tell me why he won't let me play.

summer zenith
#

why am i stuck on recieving data

verbal pollen
hot pagoda
#

GAP clan is completely using cheating. aim and ground vision. How come he isn't banned?

ionic elbow
#

same on my sever team of cheaters theyd rather help pleople spemdiomg money then the people that are playing the sever

hot pagoda
#

shitty servers and shitty admins. It's not worth playing and getting VIP.

ionic elbow
#

fr

raven mist
ionic elbow
#

you cant lmaooo

raven mist
#

You can?

bleak oar
#

why am I stuck on receiving data admins?

#

cant load in

ionic elbow
#

you legit cant

raven mist
raven mist
glass oliveBOT
#

Hey, @ionic elbow

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

raven mist
#

make a report on the website

ionic elbow
#

i did lmao

bleak oar
#

@raven mist cant admins just kill me sleeping and it will fix

raven mist
#

Why cant you?

ionic elbow
#

i did for the past 2 days nothings happend

hot pagoda
#

I did f7 report 10 times. it doesn't work.

raven mist
#

You'll always get a response sir

hoary dagger
#

@the ul\

raven mist
ionic elbow
#

osb not

hoary dagger
#

@raven mist

raven mist
hoary dagger
#

can you help me

ionic elbow
#

gotchu one sec

hoary dagger
#

my team is bad

shy remnant
#

We can’t help with that

hoary dagger
#

shuck

shy remnant
#

Find a new team I guess ?

ionic elbow
#

1131949474

raven mist
glass oliveBOT
hoary dagger
#

and also you guys know about the rustoria admin scams right?

shy remnant
hoary dagger
#

i almost lost 300 worth of skins

#

is there nothing you guys can do abt them?

hot pagoda
glass oliveBOT
#

Hey, @hoary dagger

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

hoary dagger
#

oh

raven mist
hoary dagger
#

so your fully aware of the issue

ionic elbow
#

why make shit so difficult

hoary dagger
#

it just sucks than

raven mist
ionic elbow
#

i did and it brought me to accouint recovery

shy remnant
raven mist
hoary dagger
#

damn that sucks

ionic elbow
#

how am i trolling

hoary dagger
#

@ionic elbow GET OUT BUDDY IF YOU JUST GOING TO TROLL THIS NICE MEN!!!!!

ionic elbow
#

im asking for you to do your job

hoary dagger
#

NO.

raven mist
#

make a ticket on our website

hoary dagger
#

THEY WILL DO WHAT TEY WANT!!!!

raven mist
#

you too @hoary dagger

hoary dagger
#

...

#

im helping )':

ionic elbow
#

it wont let me my friend

hoary dagger
#

make me sad

ionic elbow
#

so yeah

shy remnant
#

It does, for everyone

ionic elbow
#

my wholeed team tried to

shy remnant
#

We receive hundreds on one day

#

So your team is not doing it properly I guess

ionic elbow
#

im asking them to rn one sec

shy remnant
#

Nothing more

#

I am on the phone and I almost created one with 2 miss clicks

ionic elbow
#

mb he was now able too yesterday it wouldnt let us mb for being rude

sand rune
#

Can someone check my ticket please <@&274971100184576010>

verbal pollen
sand rune
#

what

#

fr dam

#

wiII they maybe Iook at it soon if im Iucky or na

verbal pollen
# sand rune fr dam

If it's a cheater report ticket, those are answered in the order received as well, but usually much, much faster.

verbal pollen
sand rune
#

fuck aIr cheers

proven peak
#

is there a way

#

i can donate a one time fee to have VIP to all servers

#

forever

minor brook
#

im in a clan but i cant see my stats on the page why?

open grail
glass oliveBOT
#

Hey, @minor brook

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

lost fjord
#

dejen comprar su vipppp

#

abran el stock de vip

normal orbit
ocean fulcrum
#

Así ves cuando hay más stock para cualquier servidor que quieres

winged bough
#

Are you guys selling anymore vip

viscid vine
glass oliveBOT
#

Hey, @winged bough

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

viscid vine
glacial oracle
#

!TICKET

glass oliveBOT
#

Hey, @glacial oracle

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

modest saddle
#

why is there no grace period when you get dc'

viscid vine
#

With the grace period the que would be much more longer.

iron ice
#

i think to fix it u lose q spot lol

versed tiger
#

@shy remnant any chance you can help me please

midnight quiver
#

i need help

open grail
jagged anchor
#

where i can do a ticket for a hacker¡??

open grail
glass oliveBOT
#

Hey, @jagged anchor

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

midnight quiver
#

Ticket #49e9af

whole quest
#

could i get help with a refund?

glass oliveBOT
#

Hey, @whole quest

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

patent moon
#

ban time is up and im still banned unban me

solemn hull
#

Need support fast to ban a cheater plz he's deep into my base

#

Rustoria us monday ty

agile shadow
#

any mods here? Please check my ticket we're ongoing raid right now Ticket #06a066

long wren
#

!report or ticket

glass oliveBOT
#

Hey, @solemn hull

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

solemn hull
#

!report

glass oliveBOT
#

Hey, @solemn hull

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

solemn hull
#

Man

#

Can we get support I pay fucking 6$ every wipe to get no assist into banning a cheater from ur servers

hearty fulcrum
#

Please do not call out players in this chat or anywhere. It can interfere with our investigation. If you have submitted a ticket, then they will be investigated or they may already be getting investigated. Calling them out will have the opposite effect of what you would like to happen.

solemn hull
#

brodda he's 4 doors deep into our base and killed us 3 times in a row

#

He's been waiting in there for about 25 mins now and we can't do shit cause he insta hs us

#

like lily please from the bottom of my hearth help us man it's not even fun atp

#

🙏

long wren
#

!appeal

glass oliveBOT
#

Hey, @grim pumice

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

grim pumice
long wren
grim pumice
thin plover
#

Crazy isn't looking into any appeals as he is a chat moderator

#

appeals are looked at by the banning admin

#

and it is 1-3 business days for an answer

solemn hull
#

3 days????

thin plover
dusty pecan
#

!tickey

grim pumice
dusty pecan
#

!ticket

glass oliveBOT
#

Hey, @dusty pecan

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

sour timber
#

is US long restarting?

grim pumice
dusty pecan
#

i got a cheater on rustoria us small

thin plover
thin plover
grim pumice
#

?

#

YESS

thin plover
#

enough, stop calling them out

grim pumice
#

thats the kid who was doorcamping

solemn hull
#

bro I ain't the only one saying it

grim pumice
#

the long ass line of numbers

solemn hull
#

He got silent reload

#

we can't even hear him reloading

thin plover
#

never heard of that

grim pumice
#

and he saw me throguhg a wall

#

he flciked headshotted me

#

wait podji

#

does the kid live by airfeild

thin plover
#

I am unsure why you would want a refund when you purchased VIP and were able to use it

#

and also stop calling out player like we've said 4 times

grim pumice
granite carbon
#

Jenx, is an association ban permanent or no?

#

Just curious

thin plover
#

it is generally 7d

grim pumice
#

💀

granite carbon
#

Ok

long wren
#

!appeal @naive inlet

glass oliveBOT
#

Hey, @naive inlet

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

grim pumice
#

average worm is banned from the discord for some reason

#

hes the other one that got banned with me for no reason

thin plover
#

no he's muted

grim pumice
#

Wait

#

oh hes muted

#

wait

thin plover
#

what is his steam profile

grim pumice
#

is there a way to show proof that im not hacking if i upload a video from a clipping software

thin plover
#

what is your friend steam profile

grim pumice
thin plover
#

average worm

#

steam profile

#

link

grim pumice
#

one second it takes a while to load

spice crypt
#

!appeal

glass oliveBOT
#

Hey, @spice crypt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

grim pumice
#

jenx what do you need his profile for

thin plover
#

your friend is banned for advertising from something a while back, he can also appeal that one now

#

what a treat

thin plover
#

it's like an early Christmas present

grim pumice
#

average worm says that hes waiting for support

grim pumice
#

his computer is glitched and cant open websites 💀

#

am i able to submit a form for him?

lyric basalt
lyric basalt
grim pumice
grim pumice
grim pumice
thin plover
grim pumice
#

oh

#

so how long is it

thin plover
#

I cannot discuss another player ban in details to someone

#

he can tell you

grim pumice
#

oh ok

grim pumice
#

like in a vc or sum

thin plover
#

you can appeal your ban through the website

#

that's how it works

grim pumice
faint barn
#

I didn't open it, why was it blocked

long wren
grim pumice
long wren
#

streamable!

grim pumice
#

ok

#

do i have to upload just those like will you take a medal clip

solid merlin
#

US Long is down

long wren
grim pumice
#

is it ok to submit two appeals?

#

so i can attach a video?

long wren
grim pumice
#

idk

#

oh wait i can send a message i nthe appeal

coral mesa
#

how long till us long is back up?

grim pumice
thin plover
#

@brazen wren make a ticket

grim pumice
brazen wren
#

/TICKET

glass oliveBOT
#

Hey, @brazen wren

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

thin plover
mystic rain
#

!appeal

glass oliveBOT
#

Hey, @mystic rain

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

umbral isle
#

Admin huge favor

#

I was unfortunately banned for association a couple weeks ago, super frustrating going solo from now on

#

anyway can you please check the status of my ban before I wait in queue?

#

thank you very much

red inlet
#

i need help really bad

#

theres a cheater on eu low pop and hes not taking dmg and hes stuck there

thin plover
long wren
near halo
#

How do I use the support ticket I am trying to report a player

glass oliveBOT
#

Hey, @near halo

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

formal glacier
#

Idk why Im banned and the last time I asked for help no one would tell me

glass oliveBOT
#

Hey, @formal glacier

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

formal glacier
#

it just tells me to come to the discord - Luke as the reason for my ban

wild karma
#

My ban timer was expired 1 hour ago. I am trying to join the server but it still says I am banned.

long wren
formal glacier
wild karma
#

My ban timer was expired 1 hour ago. I am trying to join the server but it still says I am banned. It says I got no bans at the moment in rustoria website too so I cant use ban appeal

jovial peak
#

!ticket

glass oliveBOT
#

Hey, @jovial peak

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

rose marsh
tribal merlin
#

bruh this crew has had free roam to cheat on rustoria main for days

#

can you guys do something ive reported them 5 times

rose marsh
tribal merlin
#

until you finally do something

tired swallow
#

yo how do i appeal a ban\

cerulean spruce
#

how long is the recharge time for MLRS on the Rustoria?

open grail
glass oliveBOT
#

Hey, @tired swallow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

cerulean spruce
open grail
pale junco
#

Can i make a report on here? I used f7 but the same guy is still just rampant

#

if he is not cheating id love closure on the fact that im simply a headshot magnet vs him

glass oliveBOT
#

Hey, @pale junco

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

pale junco
#

I made one on the website, but thank you

#

Didnt know i couldnt do it ingame anymore

long wren
#

!appeal If you don't see the ban period, please make an appeal

glass oliveBOT
#

Hey, @west jetty

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dawn bear
#

active cheater reported by 5+ people at launch site on US monday server.

visual nymph
#

<@&274971100184576010> check the appeal, please.

slow vapor
slow vapor
dawn bear
#

yo just saying pass this on this guy is spamming his cheating website into chat.

#

i can send the pictures

#

thank you guys for banning

thorny dune
long wren
#

Yes

stiff flume
#

why

#

fuc

#

k

misty scroll
#

It's part of the game

long wren
#

and not a breach of the rules

elfin jewel
#

@misty scroll

#

@thorny dune

long wren
#

!report If you have any proof, please make a ticket

glass oliveBOT
#

Hey, @elfin jewel

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

storm dagger
#

!report

glass oliveBOT
#

Hey, @storm dagger

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

broken cliff
#

I got banned. I don't know why I got banned. I wasn't hacked or used a cheat. It's an innocent ban. Please release me.

open grail
glass oliveBOT
#

Hey, @broken cliff

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

open grail
#

Ahh too fast for u pepeheartoria

broken cliff
#

I want to know why it mutated

long wren
glass oliveBOT
#

Hey, @broken cliff

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

broken cliff
#

항소를 했는데 답변이 없다

#

I appealed but no response

#

@sharp girder

long wren
thorny galleon
#

where is the admins

#

where is the cheater base that got banned he killed my whole team

dawn bear
slow vapor
glass oliveBOT
#

Hey, @thorny galleon

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

thorny galleon
strong totem
#

i want to report a cheater

elfin jewel
long wren
glass oliveBOT
#

Hey, @strong totem

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

strong totem
agile valley
#

!ticket

glass oliveBOT
#

Hey, @agile valley

As of <t:1734872400:D> we have replaced /ticket in-game in favour of us now monitoring F7 reports you make. You can still contact us via the support website as normal.

To report a rulebreaker on Rustoria:

  • Please submit an F7 report in-game. If you wish to upload evidence in your ticket, please use our support website.

To report a bug or an issue on Rustoria:

If you are banned; please make an appeal.

long wren
#

!appeal you need make appeal

glass oliveBOT
#

Hey, @agile valley

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

elfin jewel
long wren
elfin jewel
agile valley
#

@raven mist

#

check dms

#

!appeal

glass oliveBOT
#

Hey, @agile valley

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

shy remnant
#

why ghost ping

long wren
#

you need appeal dont tag admin

agile valley
#

sorry

shy remnant
#

-_-

agile valley
#

i appealed 3 years

#

ago no answer

long wren
shy remnant
#

3 years without answer ? Impossible

#

We answer within 1-3 business days, rarely more.

#

Check again

thorny galleon
#

@shy remnant I SUMBITed a ticket if u can go look thanks

agile valley
#

anyways i am not getting unbaned even if appeal is checked my account was stolen 3 years ago and guy on account had cheats so by ban evasion my acc now is getting banned

#

so there is no chance

#

as i think

agile valley
#

i sent you dm idk if its been denied or checked

valid granite
#

theres a cheater

#

and i cant report

viscid vine
valid granite
#

wheres the ticket

shy remnant
valid granite
#

i did hes been in for a hour

#

the account hasnt been on in a year \

shy remnant
#

Make a report

thorny galleon
#

i made a ticket do u know when it will be checked?

viscid vine
thorny galleon
#

ticket

valid granite
viscid vine
thorny galleon
#

ok thanks

cyan swift
#

hello

long wren