support

[long wren]

thank you

[gleaming compass]

u relise its hosted under rustoria so i can ask here

so can i play base invaders with a gameban or not

[ocean fulcrum]

You can, but most of us will have no clue.

Most of us aren’t staff at base invaders

[gleaming compass]

okay then dont respond if u dont know the answer? quite simple

[ocean fulcrum]

All that we are saying is that you’re better off asking in the base invaders discord, as im certain youll get a response quicker there than here.

[gleaming compass]

just dont respond to me if u dont know the answer, i find it very simple that way

can i play base invaders with a gameban or not
(Only people that know answer)

[sharp jolt]

i crashed in wipe and need to wait on a 300 plaeyr que now

[ocean fulcrum]

We do not hold spots in the queue if you disconnect.

[sharp jolt]

is there anything no i disconected in the game

not in que

[ocean fulcrum]

Ahh, unfortunately it is the same thing. If you disconnect in game and there is a queue, you will have to wait in the queue.

[sharp jolt]

okay

how could i be able to buy vip

[ocean fulcrum]

!donate

[glass olive]

Hey, @sharp jolt

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[green granite]

Check you ticket in the BI cord will help you out

[gleaming compass]

dk

[devout charm]

Thanks

[final vigil]

Hi, I'm upset, no one has responded to me since the day I sent the ticket, Luke is not here, I've been talking to him since December 8th and I haven't received a response, please help.
I get Come to discord.gg/rustoria - Luke

[visual cipher]

hello, How do I contact someone from support? I need to create a ban appeal and the page won't let me create it

[misty scroll]

Please send Luke another message then

[misty scroll]

Why does it not let you create one?

[visual cipher]

I get that I already made an appeal for that, but I haven't accessed the page and I just realized that I'm banned from the servers.

and I don't know what's happening, I can explain the situation that happened to me but it won't let me create an appeal

[green swallow]

When is rustoria US small going to wipe?

[pulsar trout]

#server-info

[ocean fulcrum]

Hablas español?

[visual cipher]

si

[ocean fulcrum]

Ya has apelado tu ban, supongo?

[visual cipher]

me meti a la pagina para apelar pero me salia que ya habia apelado

[ocean fulcrum]

Me puedes enviar una foto de la pagina para apelar

[visual cipher]

a tu privado?

[ocean fulcrum]

a mi privado o aquí

[final vigil]

I've done it all these days and he doesn't answer me

[trim bolt]

br main no wipea ahora?

[long wren]

#general message

[burnt basalt]

kicked haking wth

am dont use hacks what i need to do

[long wren]

admins will tag you and help you. please wait 🙂

[hidden yarrow]

How can I cancel a VIP, can someone help me?

[ocean fulcrum]

!cancel

[glass olive]

Hey, @hidden yarrow

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[slow vapor]

!report please don't callout rulebreakers in chat

[glass olive]

Hey, @timber siren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @timber siren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[burnt basalt]

!report hey 👋 have problem kicked hacking but i don’t use hacks what i need to do

[glass olive]

Hey, @burnt basalt

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hidden yarrow]

@ocean fulcrum
I follow the steps in the video and click cancel subscription and the page does not react, it does nothing.

[ocean fulcrum]

Hm, thats odd

Have you tried multiple times?

[hidden yarrow]

I press F5 many times, I close my account, I log back in and it does nothing

[ocean fulcrum]

I’d recommend you to make a ticket in #payment-support

[hidden yarrow]

Ok ok ty

[ocean fulcrum]

No worries

[sour plover]

Is it possible to complain about the rastoria server so that it can be removed from the official list?

[burnt basalt]

support site say ban not found but i have ban hacking wth guys what i need to do

[sour plover]

they gave me a ban just like that they are deceivers. I suggest writing to facepan to remove him from the official list

they don't run the server, they just get money

[pine spade]

why am i still muted if my appeal was approve don rustoria main

[sour plover]

these admins are actually doing their job

[short siren]

<@&274971100184576010> Hello, can you help me?

[tender prawn]

how do i check if i am VIP?

[normal orbit]

If you go here , login with your steam https://donate.rustoria.co/index.php and click 'account'

[sour plover]

why do you deceive people

[strong willow]

If you don't need support please move to #general

[sour plover]

I need support. but you don't want to help

I wrote that the ban was given for nothing. but you didn't help. They didn't even consider the application. just automatically rejected

Rustoria Admin
• 12/9/24 at 6:32 PM •
Admin
Hello there, unfortunately we have decided to deny your appeal. Your ban will remain.

[compact rover]

WHY IS MY VIP NOT WORKING FOR THE 3rd WIPE IN A ROW

[sour plover]

The time for appeal was over. and no one even considered my appeal. just rejected. I have 0.17% KDA statisticsI have 0.17% KDA statistics. killed 2 with an axe. at the beginning of the wipe. I get banned. ban without reason and without evidence. no checks.

Why are you banned without any evidence?

[compact rover]

LAST TICKET WAS NEVER EVEN OPENED AND SERVER JUST WIPED WHY AM I WAITING AGAIN

[sour plover]

because your server lagged a lot and it turned off for you. The result is that I’m just banned. still a refusal came. because I'm sure no one even looked at the application

[burnt basalt]

naaaaaaaaah i wanna play but im banned hacking site say ban no found but in rust have ban on rustoria aaaaaaaa heeeeeelp

[last edge]

pls dont tag directly

[sour plover]

why is the administration not responding? <@&274971100184576010>

[balmy cypress]

Hey @sour plover

Did you make an appeal yet?

[sour plover]

Rustoria Admin
• 12/9/24 at 6:32 PM •
Admin
Hello there, unfortunately we have decided to deny your appeal. Your ban will remain.

[ocean thistle]

Your appeal was denied. That decision is final. You will need to find somewhere else to play. There is nothing more to discuss.

[sour plover]

I KILLED 2 PEOPLE WITH AN AX. I WAS BAN. and I died 11 times. and I'm a cheater

[ocean thistle]

Correct

[sour plover]

how can I file a complaint against the server administration

and a complaint against your server so that he would be deprived of his official title

[balmy cypress]

You can contact Facepunch to discuss that

Google for their support email / discord or your preferred method of contacting them

[sour plover]

Thank you. I will write a complaint there

[arctic atlas]

had questions about a mute

[ocean thistle]

!appeal

[glass olive]

Hey, @arctic atlas

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long thistle]

<@&274971100184576010> can you look at a ticket dreadfuljew is the name

[ocean thistle]

Our team will get to your ticket ASAP.

[long thistle]

okay thank you

[viscid vine]

Please don't call out cheaters on discord or in game.

[ocean thistle]

#dab832?

[long thistle]

i beleive so

[sharp jolt]

ur server has just kicked me from the game and i have que now from 270 again

[ocean thistle]

Checking

[viscid vine]

We do not have a grace period for Rustoria servers.

[long thistle]

@ocean thistle

its Appeal #6305f1

[ocean thistle]

Sending you a DM

[long thistle]

okay

[languid halo]

when can i see the map that is chosen for this wipe (BR MAIN)?

[ocean thistle]

A few hours before wipe - https://rustoria.co/maps/vanilla_main_br

[glacial herald]

#server-info

[royal anvil]

hello

i got like crashed/kicked , is there no grace period??, i loaded immediately it took me maybe 30 seconds

and it put me in queue

[ionic heath]

hi, is there a way to report players on here?

[pine spade]

why am i still muted on server if my appeal was approved

[ivory perch]

!report

[glass olive]

Hey, @ionic heath

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[formal radish]

!ticket

[glass olive]

Hey, @formal radish

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ivory perch]

not on discord website or in game only

[zenith lake]

hola me ice el bip en rustoria mein y no lo quiero mas y no puedo cancelar ya ban 2 veses q me cobra y no lo qiero mas

[ionic heath]

oka, saw the ticket so did one lol

[turbid island]

hola, compre vip en el br Main y no me saltea la queque

[zenith lake]

compre el cemanal y regale uno pero me sige cobrando y no lo quiero usar mas como hago??

[slow vapor]

!cancelES

[glass olive]

Oye, @zenith lake

Para cancelar una suscripción activa, siga los pasos a continuación:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[zenith lake]

ya lo avia echo eso

lo volvi hacer ahora a ver q pasa

[long thistle]

@ocean thistle dreadfuljew got banned again for ban evasion??

[terse cloak]

Hello good someone can tell me how to open a ticket to report a cheater?

[rose marsh]

!report

[glass olive]

Hey, @terse cloak

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[long thistle]

please

[rose marsh]

don't tag admins, your ticket will be looked at in the order it came in please be patient

[long thistle]

okay

daddy

[river shoal]

3ed time i lose my start bc of lag

fix this shit

[distant zodiac]

!report

[glass olive]

Hey, @distant zodiac

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gleaming compass]

https://medal.tv/games/rust/clips/jg3rg8LIUdV--YMPX?invite=cr-MSxvSGgsMTg0MjMzNDMs
is this amount of "anti-hacks" normal?

0:13

[frozen socket]

<@&874995535881326632> Please, can my buddy get more info on his ban. We have been playing together for months and he is no cheater. Can you please see if there is any details on this ticket please: Appeal #2ebba1

[slow vapor]

Tell your friend to be patient: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frozen socket]

He was unbanned and rebanned within minutes with no info provided. And this is all related to a server that hes never played. We will be patient but any info would be great!

[silent radish]

lmaoo i got banned for hacking but the ban was 10 months ago, last time i played rustoria on their wbesite it said 15 months ago

[silent radish]

whats up with these random bans without reason, this is the third one ive seen

[frozen socket]

Good question, Info would be amazing

[silent radish]

decision is final but theres no reason for the decision or an explanation

[slow vapor]

there are no bans without reason

[frozen socket]

my teammate never even played on the 2x server you guys said. Can you please re visit. Its wipe and we are long term main players.

w/ vip

[near halo]

@balmy cypress

[north crest]

Do you use a VPN?

[near halo]

why do i need to come

[silent radish]

nope

[silent radish]

how come i got banned when i wasnt even on your server let alone rust at the time?

no other server has banned me for hacking either

[near halo]

i got this message : Disconnected: Come to Discord.gg/rustoria - luke

[spare widget]

Submit an appeal and they'll sort it out 🥳 Sometimes system issues happen that need to be resolved. If it was in error, they'll fix it and I'm sure they appreciate your patience

[silent radish]

appeal was denied

without any explannation

[spare widget]

Oh, then that sucks 😬

They won't give you a reason if it's legit

[silent radish]

the confusion is the server i recieved my ban on was US main, 10 months ago, then im getting told the last time i was even on that server was 15 months ago

[spare widget]

Sometimes you can get lucky if you see an admin talking in #support - have your Steam 64 ID ready (will look like 7656119393992 but you're also linked so that helps) and they can usually take a quick peek to verify that it wasn't in error. If they say you're still banned, will just have to find somewhere else to play

[silent radish]

so not only im not even getting an explanation it doesnt even make sense

[spare widget]

I've seen situations like that. Could be legit - if you cheated in the past - doesn't necessarily matter the server or timing but it looks confusing from the outside. If you were cheating at some point, you got caught

[silent radish]

never cheated, i havent been banned off of any other server ive played recent or past

i dont play with any cheaters

[slate trellis]

@slow vapor could you help me with this ban appeal? i applied for one 3 years and i cant submit a new one

[lyric moat]

when i try make a ticket i got error..., where can i send a ticket

[spare widget]

Would just try to watch out for an active admin in discord chat and politely ask if they can take a quick look, then accept their response

[slow vapor]

I'm very sorry you feel that way however you should contact the admin team by the appeal process for any ban-related information.

[slow vapor]

If your appeal was denied then you can't re-appeal the same ban

[slate trellis]

so im not able to get unbanned at all?

[spare widget]

Depends what you were banned for

[silent radish]

ive seem to write wrong, i was banned from all rustoria servers, from a server that ive never even played

ive never played US main

[slate trellis]

it was bhop scripts on csgo like 4-5 years ago. And then i made a new account to play rust and was banned for ban evasion

[silent radish]

im an eu player, the only time i played a rustoria wipe on eu small 16 months ago

[slow vapor]

Not by appeal (since your appeal was denied), you need to wait for your ban to expire.

[silent radish]

what makes it even weirder ive been on servers 8 months ago and ive had no memory of being banned then

[slate trellis]

how long will that take you think?

[rigid glen]

where can i report a cheater?

[silent radish]

so how am i banned 10 months ago from a server ive never played, 16 months ago was the last time i actually played and ive loaded into a different server 8 months ago

[near halo]

@balmy cypress what do u need

[silent radish]

Appeal #5601a6

[slow vapor]

Did you not get notified about your ban length?

[spare widget]

!report

[glass olive]

Hey, @rigid glen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[slow vapor]

Appeals take 1-3 business days to be processes, can be more or less depending on the situation

[slate trellis]

im not even sure this was long ago, so i just assumed im still banned lol

[silent radish]

issue was it was denied

without an explanation to why im even banned or why it was denied

[velvet mulch]

QUERO COMPRA VIP

[slow vapor]

If your appeal was denied you need to wait out your ban to expire

[silent radish]

theres no timer shown anywhere

[slow vapor]

!vipES

[glass olive]

Puedes apoyar a Rustoria haciendo una donación usando el siguiente enlace. Además, ciertas donaciones otorgan acceso a los beneficios del juego.

https://donate.rustoria.co/

[slow vapor]

!slots @neat cloak

[glass olive]

Hey, @neat cloak

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[near halo]

@balmy cypress Can u check dm?

[ivory basin]

why dont i have my vip wtf

[north crest]

first double check you purchased for the server you are trying to connect to, and if it is correct, #payment-support for help 🙂

[ivory basin]

i did

i played the server last week

this week its not working still says i have VIP and in my bank statements yall took my money for the month

[north crest]

The only way to get help is #payment-support as you will need people who have access to that

[ivory basin]

yea i have made a ticket just waiting on response

[outer drift]

yo staff pls view my ticket

[patent nacelle]

oi

[rose marsh]

tickets are viewed in the order they come in

[verbal remnant]

I need help,
I was banned on 12/05 by association, but I went to log in today after passing my ban and it still says I'm banned, can anyone help me?

[rose marsh]

!steamid post your steamid here and and <@&274971100184576010> will take a look at it for you

[glass olive]

Hey, @verbal remnant

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[verbal remnant]

Ok bro this is my SteamID:76561198086280511

[marble quest]

hello, I can't connect to Rustoria EU Main for some reason its kicking me out of loading screen everytime I try to connect, I can play on other Rustoria servers but not Main, Is there someone who could help me please? My steam profile https://steamcommunity.com/profiles/76561199760960599/

Steam ID: 76561199760960599

[misty scroll]

What is the reason you get?

[marble quest]

No reason there, its just disconnect me without reason

[misty scroll]

Check your F1 console

There has to be a reason

[misty scroll]

Stop spam connecting for 20 minutes and try again afterwards. Every time you spam connect you will just make it take longer.

[marble quest]

Hmm, now I can connect for some reason lol, I don't know what happend but when wipe began I was in a loading then I get kicked and was not able to connect for hours, when I tried it like 5 mins ago I was not able to connect still, but now I tried and its connecting/loading.. Sorry for your time, it works now, but thanks for answering that fast bro appreciate it

[misty scroll]

Yeah no worries, glad you are joining now!

[digital furnace]

my appeal got denied for cheater association even though it was 3 years ago, can anybody look at this?

Appeal #f2f088 https://steamcommunity.com/profiles/76561199208177139/

[thorny scroll]

ADMIN

[rose marsh]

if your appeal was denied, decisions are final sorry

[rose marsh]

whats up

[digital furnace]

👍 3 years old and im still permed

[thorny scroll]

I got banned for hacking agian

[rose marsh]

correct

[thorny scroll]

i got bannd 2 days ago and now bannd agian

[rose marsh]

!appeal make an appeal

[glass olive]

Hey, @thorny scroll

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hot trout]

are u THXFORLOOT

[rose marsh]

take it to #general keep this channel free for support please

[thorny scroll]

yes

[near halo]

hi can i ask why isnt my vip working on the main us server i will send a ticket in a min but just wondered

[rose marsh]

#payment-support is the best place to get it sorted

[near halo]

thx

[solid kayak]

Hey admin we have a big map issue

on rustoria main

[rose marsh]

what's the problem?

[solid kayak]

outpost tunnel entrance is bugged u cant go up

ground is prevents you please send an admin to check

[pine spade]

so can someone please explain why im dstill chat banned when my appeal got approved

[solid kayak]

possible tp us just above ground

[rose marsh]

no they won't TP you, what region? US? I highly doubt anything can be done about it, as it would be a map generation issue and is too late... but will see what the admins say

[solid kayak]

its a legitament reason for admin intervention

u need to see and u will believe

[rose marsh]

it doesn't matter, they won't TP you

what region please?

[solid kayak]

rustoria us main

kerm im loaded an want to recycle outpost

this is bs

[merry ridge]

Any admins available who can check ticket "#869f19"

[solid kayak]

admin should get me out

[rose marsh]

tickets are checked in order they come in, be patient

[merry ridge]

okay thanks

[rose marsh]

they will not interfere with game play... it is part of the rules of being an official game server sorry

[solid kayak]

bro i cant "play"

[rose marsh]

go around

[solid kayak]

so part of the rules is if the map is bugged in a very crucial point then deal with it?

[rose marsh]

map generation is a rust bug, not a server bug

[rigid horizon]

i accidentally bought vip for the wrong server and the only support open is eu, what should i do?

[rose marsh]

!refund

[glass olive]

Hey, @rigid horizon

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[rigid horizon]

will i have to wait for the eu times for the ticket to be opened?

[solid kayak]

server fucked for the wipe i guess

[rose marsh]

take it to #general please

[rough bridge]

hello any admins on ? i got playing with hacker 7 day ban logged in today and im still banned ? please help Appeal #743003

[rose marsh]

has it been 7 days?

[rough bridge]

yea its been 12

[limber trout]

!report

[glass olive]

Hey, @limber trout

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rose marsh]

!steamid post your steamid here and an <@&274971100184576010> will look into it... don't keep spam connecting and give it about 20mins and try again

[glass olive]

Hey, @rose marsh

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rough bridge]

76561199417822395

[shy remnant]

Forwarded to the banning admin, please hold one while they become available to have a look

[merry ridge]

I just love having teammate getting false banned, so I have to defend raid 1v10 🙂 hehe

[rose marsh]

!report don't call out people and report them please

[glass olive]

Hey, @hollow zenith

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[slender flame]

randomly kicked after waiting in queue for over 4 hours. rejoined immediately and back in queue, is there anything yall can do?

[rose marsh]

no sorry, we don't have disconnect grace periods

[slender flame]

and i assume theres no way you guys can skip me unless i purchase vip?

[rose marsh]

no, just vip

[slender flame]

lol

ill play tomorrow, thanks

moderately annoying i was only able to play for about 3 minutes after waiting that long but i appreciate the help

[hot trout]

gg, dont play with cheater shitter + we were only 6

[thorny scroll]

xd

[urban island]

TY @merry ridge

[hot trout]

rip maxi, please no more cheating

[urban island]

And maxi

[thorny scroll]

hahahah

[merry ridge]

We got all that in 24 hours

[urban island]

and another

3 boxes

[scenic helm]

Cause you cheating lil bro

[hot trout]

maxi on fake hour acc

[merry ridge]

hahaha, you actually think im on the juice

[urban island]

not u

ur dogshit but ur teammate 100% cheating

[merry ridge]

non of us are

[hot trout]

maxi on fake hour acc

first seen 6 days ago

[merry ridge]

Why is he 100% cheating?

[hot trout]

https://steamcommunity.com/profiles/76561199678806021 https://www.battlemetrics.com/players/1178720966

[merry ridge]

What are you trying to say

[hot trout]

that bro plays like a cheater and is on an hour boosted acc

[merry ridge]

If he was actually cheating do you think I would even defend him, it dosent make any sence

[hot trout]

yes, you are playing with him

u still dont explain his account

[merry ridge]

You are actually dumber than I thoughtr

What that he dosent have as many hours as you?

[hot trout]

no, that he's played rust for 6 days on 1100 hour boosted acc

[mellow tundra]

This is a support channel, take this conversation elsewhere

[merry ridge]

Sorry Aden

[mellow tundra]

If you'd lke to report someone use the following:

!report

[glass olive]

Hey, @mellow tundra

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hot trout]

can you unmute @quiet hound from this channel

[plush socket]

can a mod help me out, i went to buy vip for us main and i now have 2 vips for us long

[rose marsh]

!refund

[glass olive]

Hey, @plush socket

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[plush socket]

my ticket was incorrectly submitted and i cant close it or create a new one. Can i get some help please? Im looking for a vip transfer

[rose marsh]

just ask in the ticket

[plush socket]

okay thank you

[round jetty]

Is there any admins on that can switch vips from mondays to main? <@&274971100184576010>

[mellow tundra]

#payment-support

[nimble niche]

anyone knows how to fix this issue where i cant move on any server i join i start rubber banding with (good ping, fps and internet speed ) ???

[rose marsh]

almost sounds like a client issue, if its on any server... I would recommend doing a packet loss test, restart your internet modem and see if that helps reduce packet loss... although your ping is good, it does sound like bad packet loss

[nimble niche]

ty i will try that !!! and see

[hybrid marlin]

kerm can you be a brother and took at my ticket

look*

[rose marsh]

tickets are handled in the order they come in... please be patient, we get lots of tickets especially on wipe days...

[hybrid marlin]

alright just been 2 days

[rose marsh]

is this a ban appeal?

[hybrid marlin]

just made a ticket and put cheating

soo yeah

[rose marsh]

ban appeals take 1-3 business days, sometimes longer depending on the scenario

[hybrid marlin]

bruu

brotthherrrr

[rose marsh]

¯_(ツ)_/¯

[hybrid marlin]

the scenario is him rage cheating

[rose marsh]

wait, are you banned or reporting someone?

[hybrid marlin]

reporting someone

[rose marsh]

if you are reporting someone... be patient, tickets are handled in the order they come in

[hybrid marlin]

i show the video in the ticket

[rose marsh]

and if you are saying you just made it... well give it some time... it takes time

you are not the only one reporting people, they are handled in the order they come in... be patient please

[hybrid marlin]

i understand that but its been 2 days of us just losing c4 and him messing are raids up. and my team dont even wanna play bc hes always out when we leave and its not even fun anymore

[rose marsh]

I understand, but tickets are handled in the order they come in, nothing else can be done.

[hybrid marlin]

like actual pain

[rose marsh]

if theres nothing else, please take it somewhere else so we can keep this channel clear for support 🙏

[hybrid marlin]

alright man thanks

[nimble niche]

BRUH !!! thanks a mill . that was the issue !!

[rose marsh]

glad I could help!

[vocal zealot]

#support

i cant join large and its saying this

[rose marsh]

legit copy of rust?

[vocal zealot]

yes

i tried making a ticket but it doesnt show up online as a ban

[rose marsh]

usual support questions incoming:

• Have you restarted your game
• Checked game file integrity
• Rebooted your PC

[vocal zealot]

let me do it all again

[rose marsh]

Client Integrity Violation, is a EAC error, which seems to think something has been edited in your game client files

[vocal zealot]

verifying now

[sharp pasture]

im getting messages from this guy saying he is an admin for rustoria on steam, this legit or am i getting hard scammed

[verbal pollen]

!scam

[glass olive]

Hey, @sharp pasture

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[verbal pollen]

I get hit with the 'hi I'm Rustoria staff' scam on Steam weekly. I just lol and block.

[sharp pasture]

ty i knew ts bruh 4th one ive blocked lmao

and leaving +Rep on my profile is crazy

[rose marsh]

nothing we can do about it, you can report them to steam

[sharp pasture]

alr ty

[verbal pollen]

Yeah, Steam will sometimes shut them down, so worth a try!

np! ty for asking first!

[dreamy talon]

/ticket

[glass olive]

Hey, @dreamy talon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dreamy talon]

admin check mi ticket pls

Ticket #7080fa

[rose marsh]

tickets are checking in the order they come in, please be patient

[stark vapor]

hello

any mod

i need help

helpppp plzz

[rose marsh]

just ask

[stark vapor]

i dm u

🙏

can you help me undo the bunker in my base for some reason my bag inside the bunker dissapeared

so i cant break it

im on rustoria us medium

[rose marsh]

we do not interfere with game play, sorry

[stark vapor]

brah

my buddies are offline im the only one online

im trynna farm mane

help a brother out

[rose marsh]

doesn't change my answer sorry, we do not interfere with game play

[stark vapor]

great help thx anywawys

[rose marsh]

to be an official server, we are not allowed to interfere with game play

[rugged siren]

/auth

[glass olive]

Hey, @rugged siren

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[alpine grotto]

Sir can you help me?

im first playing this server

why am i banned?

I've been waiting for the queue for five hours, but I can't enter

[verbal pollen]

!appeal

[glass olive]

Hey, @alpine grotto

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal pollen]

Also, sorry, I don't take DMs for help since I'm just a chat mod and can't really do anything there I can't do here. 🙂

[alpine grotto]

oh...tks

[hearty fulcrum]

@alpine grotto

[alpine grotto]

76561199807372585

[hearty fulcrum]

https://bans.rustoria.co

[distant shale]

need help in support section

[verbal pollen]

!ticket

[glass olive]

Hey, @modern hare

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

Also, please don't call out people in Discord

[modern hare]

Sorry about that, Filled it out on the website. 🙂

[tawny inlet]

@verbal pollen Im pretty sure im not banned because I looked up people who did get banned and it will say "Disconnecting: Banned, Hacking" And mine just says "Disconnected: Hacking". But i dont know why it wont let me load in, ive tried checking if i have a vpn on, restarted my pc and nothing works

[verbal pollen]

All good! You just don't want them knowing so they don't go toggling off.

[verbal pollen]

I can't see the back end so you're still going to need to talk to an Admin, pretty much however it shakes out.

[distant shale]

how can i talk to an admin

[verbal pollen]

!ticket

[glass olive]

Hey, @distant shale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tawny inlet]

This sucks man, should I dm an admin since i cannot make a ticket?

[verbal pollen]

I'd probably wait for one to pop up in chat and ask nicely then, explaining the inability to make an appeal ticket due to the Steam issue. DMing them cold is not a good move.

[distant shale]

i submited an apeal admin said i would be unbanned today. i waited the coundown it didnt unban me and the website can find my ban

cant

[verbal pollen]

Have you been logged into Rust watching it count down, by any chance? If so, have you tried exiting fully and logging back into the game since the timer expired?

[distant shale]

I did even restarted my computer

[hearty fulcrum]

?steamid

[glass olive]

Hey, @distant shale

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty fulcrum]

Can you post your steam ID here please?

[verbal pollen]

A wild Lily appears! ❤️

[hearty fulcrum]

in this channel

[distant shale]

https://steamcommunity.com/profiles/76561198024587894/

[hearty fulcrum]

Please wait

[distant shale]

ok thank you

[hearty fulcrum]

You have caused an error by spamming the connect button since before you were unbanned. I recommend waiting at least 20 minutes before trying to connect again. If it still does not work, let me know.

[distant shale]

ok ill set a timer thank you. @hearty fulcrum

[verbal pollen]

I didn't know that was a thing! Good to know, Lily!

!ticket

[glass olive]

Hey, @little grotto

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tawny inlet]

does it say I have a game ban on my profile? heres my steam id https://steamcommunity.com/profiles/76561199039845937/

[little grotto]

Alr made a ticket, we all made one. Accoutn created today and 1h in server full aimbot. F7 too no one cares

[verbal pollen]

And please don't call cheaters out in Discord since that can warn them to toggle off, which makes it harder for the admins

[little grotto]

He won't toggle it off he's braindewad

[glacial fiber]

please help me panda

[tawny inlet]

oof thats tough man

[glacial fiber]

i was supposed to be unbanned over 30 mins ago

[verbal pollen]

Lily just let us know that spamming the reconnect button can cause an error. #support message

[glacial fiber]

oh ight ty

that was what i did 😓

[verbal pollen]

I'd give it 20 minutes like she recommended for the other person and then try again!

[glacial fiber]

if it doesnt work, then what should i do?

[tawny inlet]

Panda should I sit in the waiting for support vc?

[verbal pollen]

It's up to you. I don't have the ability to go voice.

[verbal pollen]

Then you'll want to catch an admin here and ask them very nicely to check why you still can't get in after your timer's expired.

[glacial fiber]

alright

[tawny inlet]

No disrespect panda but that is some terrible customer support

not from you

just the fact that I have to wait to talk to an admin

[glacial fiber]

no it doesnt, but it will remain on your battlemetrics if you have been previously game banned

[tawny inlet]

Ive never been banned so I dont know

[glacial fiber]

like me 😄

what was your ban reason?

[verbal pollen]

I understand it's frustrating, and wish I could help you. But I'm only a chat mod and don't have that level of access.

[glacial fiber]

i wish i could be a chat mod lol

but i dont think ill be able to because i have been gamebanned (but it was removed)

[verbal pollen]

I thought you just got server association banned, though?

[glacial fiber]

i was yes, but i was previously gb but was unbanned

it was a false ban lol

[verbal pollen]

ohhhhhhhh

[glacial fiber]

hopefully ill be able to play on the servers atleast

[tawny inlet]

Panda should i try to load into a different rustoria server? or do bans only work on 1 server?

[glacial fiber]

usually they are cross server

what were u banned for?

[tawny inlet]

It doesnt say im banned, it just says "disconnected: Hacking"

[grave anvil]

why was I just banned like that, and luke is not responsible for what I was banned for

[tawny inlet]

And i loaded into a different server

[verbal pollen]

!appeal

[glass olive]

Hey, @grave anvil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[glacial fiber]

did you try make a appeal?

are you able to load into other servers fine?

[tawny inlet]

I cant becuase my steam account is restricted because i made a charge back

[grave anvil]

I filed an appeal, they told me to wait for a response from Luke, he never replied

[glacial fiber]

like non rustoria servers

[tawny inlet]

yea i did

[glacial fiber]

are u able to join non rustoria servers?

[tawny inlet]

Yeah I did join a non rustoria server, but im gonna try a different rustoria server to see if im banned or not

[verbal pollen]

I'm sorry. I can't assist with appeals. If they've indicated you need to wait for Luke, that's who you'll need to talk to.

[grave anvil]

Can't you tell him to write to me?

[tawny inlet]

dude ill give you a kiss if you message an admin for me panda

[grave anvil]

He hasn't answered for thirteen days

[glacial fiber]

13 days 😭

[verbal pollen]

Luke's working on tickets in the order received. All the admins do.

[verbal pollen]

I did send in an ask about the Steam thing, but I haven't gotten a reply. No kiss needed 😄

[grave anvil]

well, I do not know, except how to make a house and go to a peaceful city, I did not do anything, and they ban me

[tawny inlet]

I tried to load into a different rustoria server and it said I couldnt download the procedual map or whatever

[verbal pollen]

Yeah, you'll definitely need to talk to an Admin. Sorry 😦

[tawny inlet]

yeah now i got the same message "Disconnected: Hacking"

[verbal pollen]

Again, I'm sorry it's taking longer than normal, but you will need to talk to Luke.

[tawny inlet]

dude no way i got banned thats crazy

[grave anvil]

Okay, thanks.

[glacial fiber]

yea then it will be a full srver ban

[tawny inlet]

dude im not even cheating, like i didnt get kicked from the server, i restarted my game because my crosshai wasnt working and i loaded back in for it to say that

[glacial fiber]

thanks @verbal pollen , i'm unbanned now

[verbal pollen]

It's all Lily, for dropping that fact!

[polar pivot]

!ticket

!ticket

[glass olive]

Hey, @languid halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[glacial fiber]

tell lily i said thanks ❤️

[verbal pollen]

Please don't call out cheaters in chat. It lets them know and they can toggle off

[polar pivot]

please make a ticket

[small marsh]

!ticket

[glass olive]

Hey, @small marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

The Admins handle tickets in the order they come in. I know it sucks to run into to a cheater, but your patience is appreciated while our team takes care of everyone who needs help.

[normal nova]

server taking long for restart

[tough bane]

Pretty usual Sugar. The amount of game related files that need to be loaded is huge, espically after a wipe since everywhere is a base.

[normal nova]

normal server are up after 7min

[tough bane]

What is normal server for you? Suppose you are talking about Main?

[normal nova]

eu small

have 3k hour on. i know what im atlking about

[tough bane]

Yeah I can understand that. Used to be quicker 😄
But maybe they (Facepunch) changed a lot on the code so it takes a little.

[normal nova]

maybe they should tell us then?

[tough bane]

Maybe they do not need 😄 Its a game. Send your feedback to them via F7 > Feedback

[solid cedar]

why are the servers down still

[normal nova]

i mean... we are supporting the server and it would be great if someone is giving us info

[tough bane]

Yeah but if the server needs long to boot because of the FACEPUNCH gamecoding, then it is not Rustorias fault.
Facepunch > Programming the game > ergo responsible if the game needs long
Rustoria > hosting the game itself | providing support regarding cheaters and other issues (THESE GUYS GET OUT DONATIONS SO THEY CAN HOST THE SERVER)

[solid cedar]

and when did this so called update happened

[tough bane]

CTV is looking into it:

[tough bane]

ok gotcha. Was not the code itself 😄

[normal nova]

i know 😉

[tough bane]

My apologise

[normal nova]

all good dw

[brave loom]

the admin go to sleep after down server and we looking to some one to luch the server if you know some help us

EU main just rewipe

[quiet hornet]

where eu main

[brave loom]

gooing to sleep come towmorow

[fervent granite]

why has the server been on restart for 30 minutes?

[minor scaffold]

hi

[muted kiln]

/report

[glass olive]

Hey, @muted kiln

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[long wren]

Hello do you need help?

[minor scaffold]

yeah

[minor scaffold]

im send you pic check this problem bro

[long wren]

okay!

[minor scaffold]

HERE

[minor scaffold]

?

[long wren]

try reconnect

[minor scaffold]

YEAH ALREADY BUT NOT

[long wren]

or restart game

[minor scaffold]

NAH

[minor scaffold]

SAME ISSUE

[minor scaffold]

OTHER SERVER JOIN NOT ISSUE BRO

[ashen glen]

do i gotta make a ticket?

[minor scaffold]

BRO ALREADY BUT NOT REPLY

[long wren]

did you get reply?for ticket

[minor scaffold]

yes

[minor scaffold]

no reply

[long wren]

Sorry I don't know the reason. please wait for the reply of the ticket

[minor scaffold]

OKAY BRO NO PROBLEM

[swift pond]

Hello

i have error Disconected Hacking but i not hucking

pls help

[ocean fulcrum]

!appeal

[glass olive]

Hey, @swift pond

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[woeful depot]

i got muted for no reason smh

regular game talk

[smoky hearth]

How long i have to Wait

Its ridiculous

[woeful depot]

its cuz i didnt buy vip huh

[woeful depot]

frfr

[smoky hearth]

I Opened ticket and Its nearly in a day now

No responding

[woeful depot]

they racist fr

[long wren]

!appeal

[glass olive]

Hey, @woeful depot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[woeful depot]

thank you!

[cold tundra]

i am using vpn for discord

and it says hacking in rustoria eu main

can any admin help??

[woeful depot]

free snob

[near halo]

a

[ocean fulcrum]

!appeal

[glass olive]

Hey, @cold tundra

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cold tundra]

i opened

[languid halo]

are the BR servers going through some unusual maintenance? been 25min still not up

[thorny dune]

Looking into BR servers and also lagg on EU Main

[nova summit]

Why Br Main is not online yet?

[thorny dune]

Both BR servers are now booting, EU Main is restarting to fix lagg

[sacred bone]

When does EU main come up again?

[thorny dune]

EU Main is just about to finish booting

[formal cosmos]

open slots

[hazy minnow]

how long will it take to lift the ban

[woeful depot]

i just wanna know why i got muted. like the automod is a joke

[lyric basalt]

Discord or ingame

[long rapids]

.

[woeful depot]

in game. all i said was twig game strong. cuz i twigged up a dudes roof. and mute. like what was the trigger word? no slurs or curse words in the message

[lyric basalt]

Sorry for inconvenience, unmuted now

[woeful depot]

thank you. id like to know the triggered word so i can abide by the rules

[austere rover]

I can't log on to the server, I don't use cheats, there are no bans anywhere, but kicks from the server for hacking

[lyric basalt]

Sorry but can’t go to details

[lyric basalt]

!appeal

[glass olive]

Hey, @austere rover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[old gate]

Hi, Me and my friend just encountered an full on cheater on your "Eu small" server. Its critical you ban him now. He's flying around and going into bases destroyer everything !!!!!

[cobalt ore]

how to unbanned play with hacker

[ocean fulcrum]

Please report him

!report @old gate

[glass olive]

Hey, @old gate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[old gate]

Well I need quick help, report will take hoursl, he would destroy the entire server

[ocean fulcrum]

If he is cheating very obviously, such as flying, generally he will get banned by anti-cheat.

Also, you can use F7 to report him if you want, that often can help.

[old gate]

Well he aint banned, He just flew up to us on the roof

[ocean fulcrum]

Please follow the steps I’ve told you and simply be patient

[old gate]

Yeah easy to say " be patient " when you have spent hours on stuff that gets taken away in 2 sec

but sure

!report

[glass olive]

Hey, @old gate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean fulcrum]

Unfortunately there is nothing more we can do.

[old gate]

He gott banned

Can you tell me where

[neat pumice]

It's actually not easy to say at all, we'd love to be able to provide instant assistance to everyone, but it's a reality of Rust servers unfortunately, admins cannot be everywhere at once

[neat pumice]

We cannot I'm afraid

[austere rover]

how long will my application be considered?

[ocean fulcrum]

Ban/mute appeals take 1-3 business days generally

[austere rover]

why would I get kicked for hacking? If there were no complaints about me on the server, and I've been playing here for a very long time, I buy every VIP VIP pass, I went away for an hour and I was kicked for hacking and now I log on to the server

[ocean fulcrum]

If you believe you were falsely banned, please make an appeal.

Since you’ve already asked about how long appeals work, I assume you’ve made one, so I request that you remain patient

[austere rover]

the fact is that I do not have a ban on this server! I'm just being kicked for hacking

I don't have the patience to wait 3 days, understand me, I have a house there and the game is in full swing(

[ocean fulcrum]

You have been banned though, correct?

[austere rover]

I don't have any bans anywhere, just kicks for hacking

[ocean fulcrum]

One second

[austere rover]

there have never been bans anywhere, it can be easily checked,,, there have never been any complaints about me and just started kicking for hacking

my teammates also said that there was no announcement in the chat that I was banned and my teammates were not banned either, if I had used cheats, my teammates would have been banned too

[ocean fulcrum]

I’m asking for you right now.

[austere rover]

Okay, thanks a lot.

I am ready to prove in any way that I never play with cheats

[neat pumice]

Hello, what's your steam ID please

[austere rover]

one second

https://steamcommunity.com/id/000000000000505/

the server's website shows a ban on a server I never played on, 19 months ago, how could I play today if I had been banned 19 months ago?

[crude hornet]

hhhh

[austere rover]

I do not know what to do guys, I am very worried about this, this is my favorite server on which I always play, I would not like to be banned for anything

[sour plover]

Why are you banned for no reason? or do you ban based on nationality? <@&274971100184576010>

[neat pumice]

You're going to have to wait for an appeal

You weren't banned 19 months ago

[misty scroll]

You will see the reason when you try joining the server

[austere rover]

I can send a screenshot from the server's website, it says that I was banned 19 months ago

Banned for
Hacking
EU Main
19 months ago

[sour plover]

there is a lot of writing on the walls. you received the money and were immediately banned. without any verification or proof <@&274971100184576010>

I think you ban based on nationality.

[shy remnant]

!appeal

[glass olive]

Hey, @sour plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

We do not.

[misty scroll]

We do not ban based on nationality and we were not bribed to ban you. Stop being ridiculous.

Make an appeal like every other player who believe their ban should be revoked.

[sour plover]

On what basis did they give me a ban? My computer is a week old, what kind of hack? where is the evidence? The only conclusion is that you simply don’t like my nationality. this violates the laws of the country

[austere rover]

I can send a screenshot from the server's website, it says that I was banned 19 months ago
[15:14]
Banned for
Hacking
EU Main
19 months ago

[shy remnant]

!appeal

[glass olive]

Hey, @austere rover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

Make an appeal and wait for the response please (as Mono said already)

[misty scroll]

You are jumping to conclusions without knowing anything. Be logical here, why would we ever ban based on your nationality?

Make an appeal.

We are not breaking any laws by banning somebody on a Rust server...

[sour plover]

. this is my proposal. why did you prohibit? what evidence is there? On what basis was the ban issued?

[shy remnant]

Why don’t you make an appeal ?

The banning admin will discuss about this in there with you if needed

[austere rover]

it shows something completely different, I need help with this, it shows in the appeal that I was banned 19 months ago

[shy remnant]

There is no debate to have

[shy remnant]

Still make the ban appeal and we will sort this out with you in there too

[austere rover]

Well, I hope for your justice

[sour plover]

you have benefited. it was my money that gave me the ban <@&274971100184576010>

[austere rover]

is there any way to speed up this check? I'm even willing to pay you for it.

[shy remnant]

Stop tagging us all and make an appeal !

Idk how we should say it in another way

[misty scroll]

Stop making ridiculous statements, your appeal was denied and you will not be unbanned. The decision is final.

[shy remnant]

No there is not I’m afraid, you’ll have to wait it out

[sour plover]

On what basis did I receive a ban? I didn't break the rules.

[misty scroll]

"Hacking" as the reason quite clearly says when you try to join. We do not give details for obvious reasons.

Move to #general if you have nothing else to contribute with.

[sour plover]

your appeal yields nothing. it does not provide evidence. and the program responds.

[misty scroll]

We obviously do not provide evidence, that is common practise.
Your appeal was processed by a real human, nothing about it was automatic.

[sour plover]

can you give me the legal address of the company. I want to write to the police

[misty scroll]

You can find the legal information here: https://rustoria.co/terms

[sour plover]

Ок

[misty scroll]

Is there anything else I can help you with?

I take that as a no. In that case, have a great day!

[sour plover]

https://find-and-update.company-information.service.gov.uk/company/11049995

I understood correctly. is this her?

[misty scroll]

Correct

[austere rover]

Hello, you are evading a ban on our servers, and will not be unbanned. Have a great day!

what does it mean?

[neat pumice]

That you are banned on a different account on our servers, and are permanently banned

[austere rover]

how can I be blocked under another account if I play in a computer club, I have my only account?

and what will happen to this account?

how can you give me the ban of another fucking person??

I don't understand it.

Why are you ignoring me?

[rose marsh]

he already gave you an answer

[austere rover]

Are you making fun of me? Are you giving me a ban for something that isn't there? Aahaha

I'll tell you every month, do you think I'll play with cheat?

[exotic robin]

I think something wrong might happened with me and my friends, we just get wrong banned last week with the reason playing with hackers, so we get banned for 7 days. And after its 7 days I just come back and they banned me again ?
https://media.discordapp.net/attachments/1111735277380186113/1317112544544034816/image.png?ex=675d8025&is=675c2ea5&hm=4d5fc1aad1ee862fc3b8db091d5fcb4dd8efe62952ea3db791c8075aacda10ec&=&format=webp&quality=lossless&width=795&height=671

[deft frigate]

!appeal

[glass olive]

Hey, @exotic robin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[remote forum]

How can i report a ban evader?

[glass olive]

Hey, @remote forum

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[velvet girder]

rustoria website realy, slow nearly not loading

[viral cobalt]

how can i rep a cheater?

[manic copper]

Hello, we accidentally found a bug on your server and waited for the night to pass and wanted to sail away as a lady!!! What is the ban for???

<@&274971100184576010>

[deft frigate]

!report

[glass olive]

Hey, @viral cobalt

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[deft frigate]

If you got banned and want to get unbanned make an appeal

[viral cobalt]

the page not work

[deft frigate]

works for me

have you tried a different browser?

[manic copper]

!appeal

[glass olive]

Hey, @manic copper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[deft frigate]

You have to use the website

!appealru

[glass olive]

Привет, @deft frigate

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[shadow siren]

!report

[glass olive]

Hey, @shadow siren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[manic copper]

I'm already using your site!!!!! Well, I found a BUG underwater on the EU LONG server and I was sick of hacking!!! How do you take it???

@deft frigate

<@&274971100184576010>

[deft frigate]

well the usual response time to an appeal is 1 - 3 buissnes days

Sorry but if you already made an appeal you just have to wait

[stable shore]

!report

[glass olive]

Hey, @stable shore

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[manic copper]

We wanted to find a place in the bug and sail away!!! And as a result, the ban

@deft frigate

[deft frigate]

Did you abuse the bug?

if so its against the rules

[manic copper]

I understand that this is a protest right, well, we sailed past and saw a hole!!! And in the end we found out that it was a bug

@deft frigate

Then they wanted to sail away, take an explosive and jump off to plow

<@&274971100184576010>

@deft frigate <@&274971100184576010>

[deft frigate]

please stop pinging the staff

if you made an appeal you just have to wait

[west osprey]

What is even happening here

[manic copper]

ok

[deft frigate]

i dont know man

he sailed away

[manic copper]

@west osprey Is it possible to check my appeal I was banned for finding a bug underwater

[west osprey]

checking

[manic copper]

@west osprey I'm still waiting, thanks

[west osprey]

Hey! I've dealt with this issue. I have unbanned you and your team!

[manic copper]

Thanks

[west osprey]

Just make sure you wait like 10 minutes to connect

[manic copper]

@west osprey Have you solved the problem with this house??

[woeful depot]

how do i make a ticket for hacker. esp'ing. have a clip of him calling out my shit in my base even my bag type

[west osprey]

The house is solved

[west osprey]

!ticket

[glass olive]

Hey, @woeful depot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[remote forum]

How long does it usually take for admins to take a look at tickets?

[west osprey]

There are multiple factors that determine how long it takes us to reply to a report, however we try to do them as quick as possible

[vapid herald]

report

[glass olive]

Hey, @vapid herald

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[smoky hearth]

How long does it usually take for admins to take a look at tickets?

its non sense now

[deft frigate]

.

[woeful depot]

u gotta make this more user friendly. says i have a cooldown? probably when i was falsley muted earlier. i have a clip of rage hacker callling out items in my base from esp'ing. this shit blows that i cant make a ticket

[serene ridge]

On rustoria eu long, ab15/ab14, yellow base, they got banned like 30min ago but someone is opening doors inside again

[woeful depot]

@west osprey @lyric basalt @misty scroll

[misty scroll]

@woeful depot

[west osprey]

There's no need to tag

[woeful depot]

sorry. your ai running the site and chat mod in game just sucks

i just wanna make a ticket and i cant. cuz i made a ticket from when i got false muted

like can u lift my cool down or yall just like cheater

[west osprey]

are you making a ticket or an appeal?

!ticket

[glass olive]

Hey, @west osprey

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[west osprey]

I will DM you

[woeful depot]

trying to make a ticket and i cant. cuz i made a ticket from when i got false muted and they fixed that. but now when i clipped an esper

[dusky imp]

Appeal #f851ea pls

[ocean fulcrum]

Appeals are responded to usually within 1-3 business days

[dusky imp]

ah ok bcs im waiting for 2 now

[ocean fulcrum]

[lyric basalt]

!appeal @dense vapor

[glass olive]

Hey, @dense vapor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timid hollow]

Why is US main still down its been 25 minutes

[west osprey]

checking

[west osprey]

being fixed.

[fickle quail]

i think it's all US servers, i'm still waiting on Monday as well

[vapid oasis]

thanks lorie

[fickle quail]

Hi lorie, any ETA on when servers might be back up? not trying to rush rudely, just planning my morning, thanks!

[timid hollow]

Having a meltdown because I left all my doors unlocked and i gtg now lol

RIP wipe

[fickle quail]

looks like they are up now

[golden portal]

The server for us long is missing

[mint warren]

@west osprey US long fix

[golden portal]

Why is this update taking so long

[mint warren]

40+ minute

[flat flower]

почему меня кикнукло по причине flyhack когда я просто сделал прыжок на твердой поверхности.В итоге у меня заберуть ресурсы бомжи а я жду очередь

[lyric basalt]

Will be up soon, give it few mins

[dense vapor]

HOW LONG DOES IT TAKE TO RESPOND TO A TICKET?

WIATING FOR YOUR REPLAY

[long wren]

tickets are processed in the order they are received

[dense vapor]

THANK

[long wren]

not sure how long it'll take

[dense vapor]

10 MINT

[lyric basalt]

You are waiting for response on appeal

That can take 1-3 busineess days

[long wren]

I thought it was a ticket

[dense vapor]

OK

[near halo]

Hello, I was banned for no reason (At the moment I was not even on the server, I was sleeping) I wrote a ticket on the site on the 7th of this month, no one is responding, thank you for your understanding

https://steamcommunity.com/profiles/76561198237742344/

[lyric basalt]

Fixed, please wait 15 mins then you can join

[feral venture]

i19 cheater group us main

I killed a farmer, they hawked me down 9 grids away naked ran straight to me

even when I did loops and everything

around hills hiding in a tiny part inside a hill

ran straight to me

[ocean fulcrum]

!report Please don’t report people here in the discord

[glass olive]

Hey, @feral venture

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[feral venture]

im not doing all that

[ocean fulcrum]

Can always F7 if you want an “easier” way, but that goes directly to rust, not to rustoria

[feral venture]

nah

they wont be banned doing that

[ocean fulcrum]

Well, if you ant them to be banned, I’d recommend you to use the report methods I told you

[unkempt lion]

I’m guess the 2x vanilla is server is no more

[jolly glacier]

I got false banned, I have like 6.2k hours and cant load into the rustoria servers anymore. No VAC bans on record EVER

[gleaming sky]

!appeal

[glass olive]

Hey, @jolly glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jolly glacier]

thanks

[tardy plank]

i also just got false banned bro

is there any way to appeal again? they denied my appeal and i dont know why cuz i havent cheat

[ocean fulcrum]

Unfortunately ban appeal decisions are final.

[oblique patio]

i have a clip from a hacker playing right now if 1 admin can speak with me i can show <@&274971100184576010>

76561199755400119 check this guy on rustoria small

[tardy plank]

ok thank u 😦

[toxic summit]

Hi just wandering if I play your servers today (thursday server) the server won't wipe tomorrow?

[placid vale]

is US main down?

[hexed nimbus]

!report

[glass olive]

Hey, @oblique patio

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[placid vale]

is US main down?

[oblique patio]

Thank you

[austere escarp]

yeah

they getting ddos so they restarting

[thorny scroll]

Hi Rustoria admins

I made an appeal a few days ago, it just got declined without any comments, and im really confused. I was banned for hacking, and I havent cheated in any kind, is there nothing further to do? I have just recieved a ban from doing nothing left me with nothing else than confusion

[pearl hatch]

Waiting for support

[vapid pulsar]

lots of hackers on 10x eu no tickets being answered

[lyric basalt]

How can we help you ?

[pearl hatch]

Same cheater from yesterday that got baned just came back with a other account and lives inside the same base

[lyric basalt]

Have you made a ticket ?

[pearl hatch]

yes

[lyric basalt]

Please wait for a reply on your ticket

[pearl hatch]

Sure but its insane frustrating. I was hoping to find a faster way. I mean after that he will just get a new account again..

[lyric basalt]

There isnt a faster way

[hot trout]

is rust+ disabled on your servers? I can't connect it

[slow vapor]

Try going to rust+ app on your phone > settings > Version > Check for updates

[polar fulcrum]

Restart in EU Large, it doesn't really hang, but you don't care about the campaign

[drifting walrus]

hello there could someone help me ? i joined discord steam and subscribed the youtube but when i type in the chat the "/auth" i don't receive any kit in /kit menu (i tried 15 minute ago too)

[polar fulcrum]

will you fucking react?

[west axle]

check please ban appeal tickets

[polar fulcrum]

хуй тебе админ в роблокс ебашит

[terse edge]

need help on ticket pls

@fossil igloo @raven bison

[pure cape]

wtf? Why was I banned from your bastard rastoria? not only do you not monitor the server, you also randomly give out bans to people

[pure cape]

они долбаебы чувак

мне рандомно бан дали тупо

я ебал этот серв

[slow vapor]

did you try restarting the game?

[slow vapor]

!appealRU

[glass olive]

Привет, @pure cape

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[slow vapor]

Hello! how may I help?

[lucid berry]

is it tteam limit?

[slow vapor]

Team size depends on the server you are playing. Which server are you interested in?

[lucid berry]

low pop

6 ppl is ahhh

[pure cape]

пидарасы ебаные

[slow vapor]

there is no team limit on vanilla servers, however small has team UI limit of 8

[upbeat swan]

when do ban admins come on been more than 3 days i promise

[slow vapor]

Hello there! Have you reported a rulebreaker by creating a ticket?

[upbeat swan]

no i got random ban

[golden token]

hey can anyone help me here please? My game was lagging and I was kind of teleporting can couldnt move in the game. It was maybe my ISP issue so I disconnected from the server, turned on a VPN type connection. The connection is called Cloudflare WARP 1.1.1.1.

After I connected the game worked smoothly but then I disconnected it and reconncted with my usual connection. No its saying Dicconnecte:Hacking.

[slow vapor]

Did you create an appeal?

[slow vapor]

!appeal

[glass olive]

Hey, @golden token

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[terse edge]

@slow vapor pls help me dude i wait so much time

[terse edge]

i make ticket because vip doesnt work and i wait i wait but nothing append and no one help me

[upbeat swan]

yes

[golden token]

yes I just created an appeal, but everyones saying its taking so much time and is this reason common?

[slow vapor]

did you create a ticket on #payment-support ?

[slow vapor]

Then you need to wait for an admin to answer your ticket, standard response time is 1-3 business days

[terse edge]

yes sir bu_t no one help me ...

i make ticket at 19h20

now is 20h09

[hazy minnow]

when will my ban be lifted

I was banned for hacking

[slow vapor]

Unfortunately you'll need to wait for your ticket to be answered. Thank you for your patience.

[slow vapor]

Did you make an appeal?

[hazy minnow]

yes

[terse edge]

...

[slow vapor]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[bronze pine]

!appeal

[glass olive]

Hey, @bronze pine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obtuse jay]

any admin on that can help answer a question about if theres an exploit available?

[sturdy terrace]

Is there any way to see the amount of hours played on Rustoria servers?

[obtuse jay]

you could use battlemetrics and add together all the rustoria servers youve played

not sure if they offer their own way their own way

[terse edge]

BRO I WAIT NOW LIKKE 1H15 WAITING ADMIN FOR MAKE MY VIP WORK THAT INSAINE

[sturdy terrace]

Okay thanks

[terse edge]

CAN U CHECK MY PAYEMENT SUPPORT PLS SIR

[obtuse jay]

@raven mist ban these people exploiting some way to destroy tc thorugh wall

[verbal pollen]

Hey @terse edge - Only limited folks can see those tickets because we want to keep your payment info safe. Please be patient while the team works to assist everyone in the order the tickets are received!

[verbal pollen]

!ticket

[glass olive]

Hey, @obtuse jay

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[obtuse jay]

i want to make sure theres actually an exploit before making a pointless ticket to waste time

[verbal pollen]

Please don't call out cheaters by name or number on Discord since we can't take tickets here, and it will warn them to toggle off so it makes it harder for Admins to catch them.

[verbal pollen]

Potential cheating is always worth looking into. Please go ahead and put in a ticket

[obtuse jay]

it feels stupid though because ive never heard of an exploit where you can destroy tc through a wall or foundy

and i also have no clue if they would even be able to do anything about it aas it already happened, not sure if they would be able to tell from logs or something

[verbal pollen]

And it's not a case of pixel gaps?

[obtuse jay]

no

i made a hqm tc with sheet metal honeycomb outside of a clan base

i heard like 8 rockets and now the tc is theirs

the hqm has only been damaged once

hqm actually repaired itself meaning the tc inside got destroyed and the upkeep in their repaired it

but no wall has lost damage meaning no wall was blown

[verbal pollen]

I don't know the specifics, and can't see the back end, but it's not just them placing a new wall since they have tc yeah?

[obtuse jay]

thats what i wanted to see, but it hasnt started decaying and its even healed

a wall placed after tc is blown wouldnt heal

[verbal pollen]

Best to have an admin peek in on it, then, since I can't quite envision what you're describing and confirm/deny.

[obtuse jay]

if i make a ticket without an actual way that admins can determine it would just get instnatly closed

[mint warren]

76561199801605538

VPN ban

help please

[stable sable]

sypport

[obtuse jay]

should i make the ticket under cheater or other, would this be classified as cheating?

[verbal pollen]

I've pinged to see if anyone on the team might know something I'm missing here, so you can probably hold off on that for now.

[obtuse jay]

k thanks

[true radish]

any admin on?

pls check rustoria us long one guy cheating in mode rage, check tickets

[verbal pollen]

I am a very new chat mod, and want to make sure I'm giving you good info.

!ticket

[glass olive]

Hey, @true radish

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[verbal pollen]

As long as there are already tickets, the Admins will assist as soon as they can. Please don't call them out in Discord or chat. When you call someone out, sometimes they toggle off and it makes it harder for the admins to catch them in the act.

[orchid trout]

76561198996140488 I was mistakenly banned for playing with a cheater, we were playing in the city rustoria eu long

[ivory perch]

!appeal

[glass olive]

Hey, @orchid trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @brisk sequoia

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal pollen]

Can you give me server/location?

[obtuse jay]

US Long i2 by lighhtouse

they can tp to my user right now im next to it

my steam id 76561198227799752

[wary nymph]

just crashed and got back to 36 people queue eu low pop, can I get a skip or sth ?

[frozen lava]

Hey, guys, i'm vip, wtf is going on, banned my acc, because guy near me play with cheats? redicilous, check my Appeal #ff4e03
Appeal #ff4e03
Appeal #ff4e03
Appeal #ff4e03
Appeal #ff4e03

[frozen lava]

!appeal

[glass olive]

Hey, @frozen lava

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal pollen]

Sorry, we don't have a queue skip outside of VIP.

[wary nymph]

I crashed I didn't log out or sth

[frozen lava]

1-3 days, guys, come on, answer pls

[verbal pollen]

I understand it can be frustrating to wait, but the team handles tickets in the order received. We appreciate your patience while they help everyone!

[misty scroll]

Hey swifthamsta, to be quite honest I'm not sure what exactly happened here

[obtuse jay]

this is 1 out of 4 tcs i have made

[misty scroll]

Do you have any more info about it?

[orchid trout]

please review my appeal or my house will rot 76561198996140488

[obtuse jay]

the sheet metal was here around 2 hours ago

i heard them use around 8 rockets to blow it

[frozen lava]

okay, i'm waiting, this is a misunderstanding

[obtuse jay]

now there is no tc inside, i put multiple days of upkeep

is there any way to see who the tc was destroyed by? would showing you another tc where this same thing hapepned help?

i believe their exploit only works when its a single foundation, the honeycomb stops them from being able to exploit

as my single foundation tcs showed no sign of being touched

only this one where they blew honeycomb and then my tc is somehow gone

[misty scroll]

That is super strange

[obtuse jay]

i will say the thing that i saw damaged in the beginning was only the foundation

so they may be exploiting something with the foundation

but im very confused as well

[misty scroll]

There isn't really much I can do at this point, but you said it happened to another TC as well?

[obtuse jay]

yes ill head there now

[misty scroll]

Alright

[obtuse jay]

theres also 2 more im assuming it happened to but they have decayed by now

im here now at the other

[misty scroll]

It must be some sort of bug with the armoured building

[obtuse jay]

is there any way to see who destroyed the tc in the logs?

as this would be considered exploiting wouldnt it?

[misty scroll]

I'm not exactly sure what it is yet, but I'll keep looking into this and hopefully find out what is happening

Thank you for letting us know

[obtuse jay]

should i make a ticket so i can get a response in there once you look into it more?

[misty scroll]

If you just send me a DM I'll give an update if there's anything

[obtuse jay]

ok

ill send it from my other account

[verbal pollen]

Thanks so much @misty scroll

[ornate adder]

Hi guys, I was banned for a team with a cheater, I don't understand how much they gave me a ban.

@misty scroll

plz

[glass olive]

Hey, @ornate adder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal pollen]

You'll need to put in appeal as noted above. I can't see your ban info, so I can't help you.

[ornate adder]

thanks guys

[verbal pollen]

Whatcha need help with?