#support

1 messages · Page 635 of 1

long wren
#

!report

glass oliveBOT
#

Hey, @deep zealot

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

deep zealot
#

Awesome thanks i send in a ticket for some dude

eager turret
#

cheater on long

glass oliveBOT
#

Hey, @eager turret

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

eager turret
#

still no response ticket 2 hrs

slow vapor
#

admins check all tickets but we receive many over all servers. Please be patient

silent snow
#

申诉多长时间

golden portal
#

Why hasn't anyone replied to the appeal ticket!!!

long wren
golden portal
#

13 minutes ago, I was a VIP on this server, and our teammates opened nearly 20 VIPs. Can't this speed up?

long wren
golden portal
#

Are you serious?

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Can't my appeal be reviewed in advance?

long wren
golden portal
#

So do we have to endure this hacker for 1-3 days until we exit this server?

long wren
golden portal
#

I am not an appeal injunction!!!! Someone is cheating on this server and keeps killing us!!

#

Ticket #fb7a8c

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This is the ticket number

long wren
long wren
golden portal
#

Okay, I will continue to endure the killing of cheats until my mentality collapses

long wren
#

gl

snow zealot
#

yo i appealed 12 hrs ago how long does it take

long wren
exotic shard
#

Who is Nkro here?

#

@strong willow

long wren
long wren
glass oliveBOT
exotic shard
#

76561198994680061

long wren
#

bro dont type code

snow zealot
#

why?

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im banned not like i want the base

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cuz by the time my apeal is done the server gonna wipe

long wren
snow zealot
#

oh

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all im tryna do is give away my base lol

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is that why my freinds got banned?

#

cuz they had my codes?

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cuz if so thats kinda stupid cuz they were just my ally

long wren
snow zealot
#

he got banned for hacker association or smthn

#

but he wasnt even my teamate just an ally

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and i aint hackin

silent snow
#

有管理员吗

long wren
silent snow
#

@long wren 我被平白无故T了我什么都没开

silent snow
long wren
glass oliveBOT
#

您好, @silent snow

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

silent snow
#

@long wren .com不是要白名单

silent snow
molten flicker
#

不是.com

silent snow
silent snow
long wren
silent snow
#

这个服务器管理人员是谁?

#

这个服务器管理人员是谁?

silent snow
molten flicker
polar spruce
#

check my ticcket pls Ticket #150c64

long wren
kind pine
#

olan能不能看下我的申请#553c4f

#

有个人公屏说花钱买东西,然后把东西卖给他以后我们就被ban了

#

提示play with hacker

#

我们都不认识他也不知道他是挂

molten flicker
#

顺便一句,我们的规则不允许现实世界交易(将游戏内的物品交易给他人换取现实中的资源)

glass solstice
#

report 76561199226653888 sea long

glass oliveBOT
#

Hey, @glass solstice

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

silent snow
#

76561199070306417

kind pine
#

好的,谢谢

kind pine
dusty light
#

what nonsense, I appealed against the ban, in the end it was refused to be banned, but they didn't even check me in any way and did nothing to find out if I was playing with something or not, they just gave me a ban for some mistake, and now I can't play, there's not even any explanation for the refusal in the razban, I somehow have to deal with this myself, or what should I do?

molten flicker
kind pine
#

好的谢谢

dusty light
ocean thistle
silent snow
#

是如何联系起管理人

dusty light
silent snow
#

dusty light
dusty light
silent snow
ocean thistle
spring kettle
dusty light
dusty light
dusty light
ocean thistle
honest finch
#

where do i report someone

lyric basalt
glass oliveBOT
#

Hey, @honest finch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

glacial scroll
#

Ladies and gentlemen, I'm very puzzled why I was banned if I didn't use the plug-in at all, and if I used the game account, I didn't receive any email ban

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This is my 17-bit 76561199248017108 I hope you management give me a fair result

long wren
glacial scroll
#

Manage can I just wait

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@long wren Do I just have to wait, or do I have to reapply when the time comes

deft frigate
#

You only have to wait

misty scroll
tough cairn
#

hello. where can I make a report/ ticket for a possible hacker?

glass oliveBOT
#

Hey, @tough cairn

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

tough cairn
iron viper
#

fix eu med

fathom prism
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管理员在哪里

#

出来挨骂

long wren
glass oliveBOT
#

您好, @fathom prism

如果您要举报违规玩家,请使用以下方法:
- 使用我们的举报网站 https://rustoria.co/support/report,并请附上任何与之相关的信息
- 请在游戏公屏输入 /ticket,并包含违规者的ID以及具体违反了什么规则

如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。

如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealCN

fathom prism
#

我要举报你傻逼

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瞎几把封你爹

long wren
green wigeon
#

@lyric basalt can i get help im at a internet cafe and i jsut got banned for ban evasion wich idk why

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@misty scroll

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any help ? pls

spring sentinel
#

para ver el mapa que hay ahora mismo en el servidor

green wigeon
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@plate your online could you possible help me ?

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@gloomy sparrow

spring sentinel
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to see the map of server

green wigeon
#

<@&274971100184576010>

steel glacier
#

how can i check if i have que skip

hexed nimbus
glass oliveBOT
#

Hey, @green wigeon

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

hexed nimbus
pine jolt
#

eta on us long coming back up

#

<@&274971100184576010>

strong willow
pine jolt
velvet tiger
#

why it wont let me stand up from sleeping on beach when i joined server?

long wren
velvet tiger
foggy grove
#

You can check if the ban has been lifted from my accounthttps://steamcommunity.com/my/

velvet tiger
long wren
# velvet tiger no

can you dm please? with server name and ingame name Im not an admin, but I'll find you and kill you

green wigeon
long wren
green wigeon
glass oliveBOT
#

Hey, @green wigeon

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

long wren
#

steam logging into a public computer can be very dangerous @green wigeon

green wigeon
#

ok

#

can i get some help tho from a admin

long wren
strong willow
strong willow
glass oliveBOT
#

Hey, @tender prawn

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

tender prawn
#

I just logged in this morning, and found that I am Disconnected: Playing with hacker.
I am not sure what this means, I've only started playing rust within the last month, yesterday I joined up with a 7 man clan who seemed like they were pretty good, now today when I try to login I cannot connect, did I get banned? if so can I appeal, I did nothing wrong and I want to play with the friends that I joined the server to play with, I didn't know that group was cheaters.

green wigeon
#

it will be easier

deft frigate
glass oliveBOT
#

Hey, @tender prawn

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

green wigeon
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im just waiting in support vc

strong willow
green wigeon
#

ok

strong willow
unique shale
#

i need @brave lance

grim badge
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i need @brave lance

unique shale
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im having connection problems...

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@lilac nova

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Is there moderation here?

lyric basalt
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@grim badge @unique shale how can we help you

grim badge
unique shale
grim badge
#

So what could we do with this problem?

unique shale
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Whats the problem?

grim badge
#

cSalty r offline now

lyric basalt
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Send @brave lance a DM with your steamID

grim badge
#

We did it

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So we have to wait now?

unique shale
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When will we get an answer?

grim badge
#

<@&274971100184576010>

unique shale
#

@wispy dirge

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@gloomy sparrow

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Can you help us?

lyric basalt
grim badge
#

...

unique shale
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How long will it take?

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Can you find out the reason why?

lyric basalt
unique shale
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we ralked to the administrator last week

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...

grim badge
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Do you know when he will be online?

lyric basalt
grim badge
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Omg

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Ok thanks you

lyric basalt
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Np

vague cosmos
#

can these guys be muted rustoria long

west viper
#

lag so much bro

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eu main

exotic bloom
#

can i get apealed for my false game ban

unique shale
#

kekw

ocean fulcrum
glass oliveBOT
#

Hey, @exotic bloom

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

exotic bloom
#

i got false banned on rustoria servers for hacking and then i got unbanned and im still banened on rustoria

ocean fulcrum
#

Was your appeal denied?

exotic bloom
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yes

ocean fulcrum
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That would be the reason. If your appeal was denied you will still be banned on rustoria.

exotic bloom
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can it get reviewed?

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because idk why it got denied

ocean fulcrum
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I apologize, but you can not appeal twice.

ocean fulcrum
exotic bloom
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i got banned by anti cheatr but i got un game banned by rust mod

ocean fulcrum
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I can not really tell you then, but if the admin denied your appeal, it was for a reason.

lyric basalt
exotic bloom
rocky spindle
#

Will the US Mondays server be wiped today? If so, how many players is the average?

rocky spindle
#

What is the media of people on this server??

tough garden
#

are their any admin avalabe for us main

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<@&274971100184576010> us main all items in sorting sytem got deleted when server restarted

forest quest
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what should I do if my game crashes, why do I have a queue, there should be 5 minutes to enter

viscid vine
forest quest
tough garden
#

@viscid vine how what do i do for admin suport on rustoria us main

glass oliveBOT
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Hey, @tough garden

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

viscid vine
#

!vip @forest quest

glass oliveBOT
#

Hey, @forest quest

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

grim badge
#

Hello we need some help like admin are offline

viscid vine
lyric basalt
unique shale
#

This is not normal, we have a different time zone, how do we meet Sally, I want to play already

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why don't you state the reason for this?

lyric basalt
grim badge
viscid vine
grim badge
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We have a different time zone 100%

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We cant wait to long

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And we dont know the reason why we are baned

upper spoke
#

Please help, is the steam account named Rustoria | ✪ Nor real?

glass oliveBOT
#

Hey, @upper spoke

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

upper spoke
unique shale
#

how often is Sally online?

lyric basalt
tough garden
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if i sit in waiting for support will some one come or do i and to @ someone

raven mist
#

To reply on your question - we cannot retrieve your loot back you lost from the restart

tough garden
#

should i just expect that to happen on these servers

raven mist
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I believe it would happen on any server really

tough garden
#

it wasnt loot i lost it was the invitorty of all the boxes in my base

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dam

hearty fulcrum
#

I'm very sorry to hear that. Although I wish that we could help you, this is something that is a known part of the game that we cannot change or help with. For example, GP that was mixing in mixing tables disappearing during the restart is also something that can happen. We do provide a countdown timer to hopefully allow players to prepare for server restart, but if something like this does happen, we cannot interfere or change anything as it is part of the game. I hope you can understand.

low ether
#

i need to talk to an admin i was falsely banned for association

viscid vine
glass oliveBOT
#

Hey, @low ether

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

low ether
#

i made one

hexed nimbus
final vigil
#

Hi, look, the thing is that yesterday I spoke to Luke but he never answered me, I don't know what to do, it's just with the Rustoria servers.
The thing is that yesterday there was a power cut and I got disconnected from the game, now I try to log in and it tells me Cannot set the parent of the GameObject 'assets/content/sound/templates/medium-local-ambience.prefab' while activating or deactivating the parent GameObject 'assets/bundled/prefabs/autospawn/clutter/v3_misc_wavesounds/wave-sound-emitter.prefab'.
Poolable:EnterPool()
9c4ef51a93aa4c1fd419ab65115b5555#0x00393->assets/content/sound/templates/medium-local-ambience.prefab->accutr7b2921d7660a64690b962(GameObject)
9c4ef605d98210595f7445b6e7fa97f2#12f123f46->assets/bundled/prefabs/autospawn/clutter/v3_misc_wavesounds/wave-sound-emitter.pref ab->deaeb87817bfdeee3251(GameObject)
SoundManager:RemoveActor(60d305-5ba40fdf5c->522faeb7c(sound))
Sound:FadeOutAllAudio(single)
AmbienceEmitter:LeaveRange(AmbienceEmitter)
AmbienceEmitter:FadeOut(Single)
AmbienceManager:EmitterLeaveRange(AmbienceEmitter)
AmbienceEmitter:OnDisable()

Steam ID: 76561198454408634

fair igloo
#

Guys what is this problem Why can't I connect to the server - Disconnected Come To Discord.gg/rustoria - Luke

lost snow
#

I got chat muted for saying in swedish "Ska jag lägga in den blå så länge?" a guy wanted to buy clones and that means want me to put in the blue for now? and that somehow got me chat banned for 24 hours

noble ivy
#

how can i check if i have a active pass for us mondays?

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cant remember if i had a wipe pass or 30 day pass

hearty fulcrum
noble ivy
#

thanks @hearty fulcrum i was a goof ball looking on the rustoria home page not even thinking to check the donate page for transaction history, you the best. thanks!

lost snow
median drum
#

wrote the same thing

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plz help @hearty fulcrum 🙂

hearty fulcrum
junior wing
#

congrats on ur promotion lily

hearty fulcrum
#

Well, it looks like you knew that you would be muted for saying that, seeing as you were laughing at him for getting muted for what he said.
I will unmute you this time, but if you do the same thing to get yourself muted again, you'll just have to wait out the mute. Give me a minute.

median drum
#

well i wrote kinda the same thing but with a few different words to the guy that wanted to buy

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but yea, thx!

hearty fulcrum
analog quiver
#

@balmy cypress need you bro

sturdy peak
#

any admin here? i need help with a ban

analog quiver
#

<@&274971100184576010> ? been waiting for a long time hello

hallow vigil
#

what the F has happened i was loading in i was afk getting some speakers i just bought and when come back it said im banned for hacking, HOWWW I WASNT EVEN THERE

final vigil
#

@balmy cypress i need talk please

queen river
#

hello

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Any admins?

hallow vigil
#

where is the ADMINSSS

hearty fulcrum
hearty fulcrum
hallow vigil
#

how tho

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there isnt a appeal channel

hearty fulcrum
hallow vigil
hearty fulcrum
#

One minute please

hallow vigil
#

i just wanna play with ma homies

gleaming ruin
#

Im receiving data, i cant get throuh the server, im bou to get in queue for mondays

#

give me queue

hearty fulcrum
hearty fulcrum
#

If you can explain a bit in the chat, I can try to help. Not able to VC at the moment.

queen river
#

i was playing with a hacker i guess, I didnt know but nmow im banned @hearty fulcrum

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i need to get this ban off, im gon a have to get que skip now to play with my boys

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@hearty fulcrum

hearty fulcrum
hallow vigil
#

do what i did

analog quiver
hallow vigil
#

XD

queen river
#

how long does that normally take? @hearty fulcrum

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i just did it

echo lantern
#

@hearty fulcrum Hello, can you check your message box, I sent a request

hearty fulcrum
queen river
#

ok

hearty fulcrum
echo lantern
#

hi
Hello, I was banned 39 months ago because of the hack but it was not said why, I am definitely not someone who uses cheats and I still play on my same account, I request that my ban be lifted

soft dust
#

Hey, when loading in im prompted with a disconnected:Hacking error

hallow vigil
#

how will i know if i got unbanned or like remain banned

analog quiver
#

@hearty fulcrum been waiting for 30min + get me someone

light summit
echo lantern
#

@hearty fulcrum I would appreciate it if you could check it

soft dust
#

not on a vpn

gaunt tiger
#

US LONG lagging a bit

hallow vigil
light summit
glass oliveBOT
#

Hey, @soft dust

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

echo lantern
gaunt tiger
soft dust
#

Just appealed it, not too sure why I was banned for hacking, only played the server for few hours months back

bronze maple
#

why cant you go to the only up challenge on the EU UKN server?

light summit
analog quiver
#

in the vc

light summit
analog quiver
#

Speak with someone

light summit
analog quiver
#

my group got banned ppl alr did appeal no awnser its false ban

raven mist
#

Doesnt look like a false ban to me, as the one whos banned got caught cheating

analog quiver
#

@raven mist get in the vc and il tell you what happen

raven mist
#

Can't join vc, and i'm not sure what you can tell about it

#

You've got no reply to your appeal yet?

analog quiver
#

jeez there 12 of you guys and no one can come speak to me for 1h

#

put 3k hours in your fucking server and 500$ in it for you guys not be able to fucking speak to me on vocal

raven mist
analog quiver
#

i got unbanned in the pass speaking with people

#

always same false shit

raven mist
#

In this case it looks like the ban will stay or you'll need to wait for the outcome of your appeal

bronze maple
#

why cant you go to the only up challenge on the EU UKN server?

analog quiver
raven mist
#

You'll have to wait for your appeal to be replied to like anyone else

analog quiver
#

alr in term of useless on a scale to 1 / 10 where would you put yourself ?

#

1h in vc waiting for anyone

raven mist
analog quiver
#

didnt get any awnser helloooo

raven mist
#

so i'll rate myself 10/10.

whole mulch
#

stashes not working?

analog quiver
raven mist
raven mist
whole mulch
#

cant get mine up from the ground

echo lantern
#

@raven mist Hello can you help me

raven mist
whole mulch
analog quiver
#

/appeal

glass oliveBOT
#

Hey, @analog quiver

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

raven mist
raven mist
glass oliveBOT
bronze maple
#

Can someone help me, i cant get on the only up lobby in ukn EU

soft dust
#

Appeal #ba59f4 , admin can you just look into this real quick

analog quiver
#

@raven mist 10/10 admin

#

want me to do an appeal and cant do it so who will fix that

bronze maple
#

Just wait the fucking week bro

#

not that hard

analog quiver
# bronze maple not that hard

mf its a false fucking ban the guy that cheater was not in our fucking team he knew our codes cuz ive been using the same code for 3 years

#

take care of your own shit you sped

bronze maple
#

no need to insult man

#

@raven mist Can someone help me, i cant get on the only up lobby in ukn EU

analog quiver
#

@light summit i cant submit and appeal yall gonna do anything about it or gotta wait another 1h for a awnser ???

valid depot
#

@balmy cypress hi, write me in DM pls.

sand kestrel
#

hey sorry is it possible to get banned because i got an ip from an isp that was banned before..
I got ban reason ban evasion but was never banned anywere in rust.. and that was after i restartet my router

tender prawn
#

@glass olive i forgot to add my steam id in my ban appeal, will that matter? or can you see the linked steam account?

sturdy peak
#

admin i need help

stoic thistle
glass oliveBOT
#

Hey, @sturdy peak

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

glass oliveBOT
#

Hey, @sand kestrel

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

stoic thistle
#

Please be patient and an admin will assist you.

sand kestrel
#

!appeal

glass oliveBOT
#

Hey, @sand kestrel

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

analog quiver
green vapor
#

(Easy Anti-Cheat: Unknown file version (//?/GlobalRoot/device/HarddiskVolume4/Program files(x86)/steam/steamapps/common/rust/gameAssembly.dll)
For the past two days, after playing for a while, the game closes and I get this error for quite a while and I can't log in anymore. Could you help me?

analog quiver
stoic thistle
analog quiver
analog quiver
stoic thistle
stoic thistle
glass oliveBOT
#

Hey, @analog quiver

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

green vapor
analog quiver
sturdy peak
#

@stoic thistle #fc5cf1 can u have a look into this?

analog quiver
# green vapor What?

program file x86 and volume disk problem is windows so your disk could be fuckt

stoic thistle
#

Did you put your own steam id?

stoic thistle
soft dust
#

how long do appeals take usually

sturdy peak
#

I just bought vip and wanted to play some solo... Two guys came up to me and told me they lived next to me. They wanted to ally and i joined their "team". I still had my own base next to them and didnt live with them either! I had no idea that one of them were hacking neither was i roaming with them.

stoic thistle
soft dust
#

Appeal #ba59f4
\

stoic thistle
glass oliveBOT
#

Hey, @stoic thistle

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

sweet bridge
#

can’t give you an answer on that, you would have to contact admins.

thin plover
sweet bridge
#

No, I want to kill a cheater.

thin plover
#

like it says above

sturdy peak
#

great customer service!!!

analog quiver
raven mist
analog quiver
#

i have one account thanks for asking

raven mist
#

No problem

analog quiver
#

so how do we fizx that

thin plover
# sturdy peak great customer service!!!

Two guys came up to me and told me they lived next to me. They wanted to ally and i joined their "team". I still had my own base next to them and didnt live with them either! I had no idea that one of them were hacking neither was i roaming with them.

#

that's pretty much association with your own words

raven mist
tender prawn
#

i forgot to add my steam id in my ban appeal, will that matter? or can you see the linked steam account?

thin plover
#

we can see it, you appealed with your account

sturdy peak
#

you are

#

kidding right

tender prawn
analog quiver
raven mist
#

As - only the banning admin handles your ban

analog quiver
#

well Lucky your admin told me to go back in the vc

raven mist
#

Lucky is not an admin

analog quiver
stoic thistle
#

I’m not an admin.

#

I didn’t see that they already told you about waiting for your appeal.

analog quiver
#

its hard waiting for awnser when you CANT make the appeal you get it

stoic thistle
#

So ofc I said to join vc and wait but the admins spoke on what will happen; hence I have nothing more to say.

raven mist
analog quiver
raven mist
#

Appreciate it

analog quiver
#

do you need any information to reach back to me when you will get your awnser

raven mist
#

You can dm me, or i'll tag you in this channel

analog quiver
#

dm me is better

echo lantern
#

@raven mist Can you help me? I have already opened a ticket.

restive pike
#

any idea whats gone here?

unique shale
#

@brave lance

random shell
#

some admin?

deft frigate
random shell
#

i need some help because i add to my team 2 guys and They were banned but I didn't even live with them. I lived in a wooden 2x1 with a solo player lock and I and my friends were banned, so could I do something?

#

Or could I know if the ban is permanent?

#

I have proof that I didn't know they were using cheats

deft frigate
glass oliveBOT
#

Oye, @random shell

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

deft frigate
#

Also association bans aren't permament

random shell
#

thanks for the help I thought it was permanent and it scared me a lot

near halo
#

i need help

#

any admins around

hexed nimbus
deft frigate
#

Yea i guess

near halo
#

tazzos

hexed nimbus
deft frigate
hexed nimbus
near halo
#

ban the scammer

#

he's trying to get people to log onto this link for a lfg

#

ban the noob

hexed nimbus
#

might be usefull to explain where is ii on steam , discord dm, a channel ( what channel is it in )

near halo
#

shut up with your ai message

#

you're not a chat mod so shhhhh

digital furnace
hexed nimbus
deft frigate
#

Maybe give me some more specific info?

digital furnace
#

Usually whats the ETA for tickets to be answered, 1-2days?

near halo
#

no just ban him 👍

deft frigate
digital furnace
hexed nimbus
digital furnace
deft frigate
near halo
#

in lfg

#

his name is ilinaolga21

hexed nimbus
# near halo in lfg

you know you can use copy message link right and then post it here might be easier

near halo
#

nick name makarovamma

deft frigate
#

And whats wrong with his messege?

near halo
#

if u dm him

#

he sends u a link and a thing to log into

#

trying to take your account

deft frigate
#

Okay wait a sec

plain stirrup
#

I have over 6k hours, never been banned before and I’ve suddenly been banned off us long for supposedly being banned on a different server 16 months ago. Even though I’ve never had a ban before

glass oliveBOT
#

Hey, @plain stirrup

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

plain stirrup
#

Lying? I bought vip and have been playing us long for months now. How can I just now be getting banned over a supposed ban 16 months ago

hexed nimbus
near halo
#

why u always lying!

#

?

buoyant atlas
#

can i report player here?

deft frigate
glass oliveBOT
#

Hey, @buoyant atlas

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

coral marlin
#

how u make a ticket

carmine moon
#

need help on rustoria long

#

elevator in tunnels glitched and i cannot get out or transfer my loot

kind pine
#

After 18hrs my appeal still pending, any admin online? I can provide evidence if u need

carmine moon
#

it dissapears when you throw it

verbal pollen
glass oliveBOT
#

Hey, @coral marlin

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

carmine moon
#

spent hours on this start

verbal pollen
carmine moon
#

pls help

verbal pollen
#

Admins are unable to interfere with gameplay.

tribal merlin
#

will rustoria us main force wipe when rust christmas event happens on the 16th?

grim badge
#

<@&274971100184576010> We waited all day for cSalty. And he still offline. What i have to do? Thats not normal.

strong willow
grim badge
#

Really? So if he gonna be offline for a week or a month?

unique shale
#

how often is Sally obline?

grim badge
#

What should we do?

#

(Just wait)

#

Cool👏

strong willow
#

I understand it can be frustrating, I'm confident not much time will pass, but for now you will have to wait

grim badge
#

Fine

unique shale
#

Wooow, I can't play...

#

Do you have a change or something, when should we expect it?

ivory pendant
#

!ticket

glass oliveBOT
#

Hey, @ivory pendant

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

ivory pendant
#

mod help

dusk vapor
#

main down ? Connection Failed

verbal pollen
ivory pendant
#

pand i had items and all of a sudden they dissapeared are you able to look into players dropping items?

#

1 item disapeared and i was in base same spot came back cant find it

verbal pollen
#

Generally a dropped item goes away pretty quickly, and bodies are maybe 30 minutes.

gaunt oak
verbal pollen
cold dew
#

/ticket add xavierd

glass oliveBOT
#

Hey, @cold dew

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

long wren
cold goblet
#

/ticket meens

glass oliveBOT
#

Hey, @cold goblet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

foggy lodge
#

how do I report someone with speed movment hacks

#

mod people help

mellow tundra
#

!report @foggy lodge

glass oliveBOT
#

Hey, @foggy lodge

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

umbral perch
glass oliveBOT
#

Hey, @umbral perch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

still cobalt
#

@mellow tundraCould you please tell me when my appeal will be answered?

marsh wave
#

There is a bug in the EU long terrain

#

in AA22

still cobalt
#

The administrator asked when my appeal would be answered

compact acorn
#

is this where I would appeal a ban?

steady hemlock
#

how long should it take to unban. I filed an appeal two days ago, no one read it like that.
I got banned for some cheats, although I stood for 2 hours in AFK

#

I filed an appeal on the official website

rose briar
marsh wave
#

I just think he's very interesting. I don't know this player

verbal pollen
marsh wave
#

way ban me

verbal pollen
# marsh wave way ban me

If you were banned, you will need to file an appeal and wait, as noted above. Appeals can take 1-3 business days.

steady hemlock
#

@rose briar thks👍

still cobalt
#

@verbal pollenMay I ask when my appeal will be answered

verbal pollen
marsh wave
#

I reported the cheater and did not play with them. I was just waiting for the administrator to ban the cheater, but the administrator believed that I was playing with them

verbal pollen
marsh wave
#

Appeal #2413eb

#

Please help me call the corresponding administrator

verbal pollen
#

Again, I can't see that, so you'll need to wait. Paging admins is not a Good Idea.

marsh wave
#

Ok, I will wait

verbal pollen
#

Thanks!

hollow zenith
#

admin i need help
vpn ban 76561198195622167
pleas lift my ban.thank you!

marsh wave
#

tickets/appeals

mild shadow
#

hey can i get unmuted please ?
i have a screenshot of the chat, i got baited 😦
He asked, name a country that start with n that has 5 letters.
The first one that came in my mind is N i g e r, because my ex is from there 😭

glass oliveBOT
#

Hey, @mild shadow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

verbal pollen
#

But most chat mutes are temporary, so it might be better to just wait it out.

mild shadow
#

but its ony 12 hours mute

verbal pollen
#

Right

mild shadow
#

not fair

verbal pollen
#

That's the only way to get it lifted earlier, I'm afraid.

mild shadow
#

no admin available that are on ?

#

im going to sleep in a few hours 😦

hollow zenith
#

@verbal pollen I'm banned from vpn, please help me

#

76561198195622167

glass oliveBOT
#

Hey, @hollow zenith

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

verbal pollen
# mild shadow im going to sleep in a few hours 😦

Unfortunately, there are many players who have experienced similar situations, and it's not really fair to them to give only you an exception when they are/were in the same situation. Also, the rules are rules. We cannot just change them for one person.

mild shadow
#

i was muted because bad people would swear the n word with the country spelling

#

and so the bot assumed i was slurring

#

but i was not, so its not changing the rules or making it unfair to other players

#

its ok.. i will disconnect now...

verbal pollen
#

Hey, I'm a girl too, but by the same token, I also know Rust is fulllllllll of trolls. Just gotta not engage when people are doing stuff like that. Sorry.

mild shadow
#

he said "free base if u name a countr ythat start by N"

#

-.-

verbal pollen
#

oh man, never take free bases anyway

#

good way to wind up with a trap base and getting deeped by trolls.

mild shadow
#

idk, i took some in the past or gave some away and it was fine, but it was on 10x tho

verbal pollen
#

First rule of Rust - trust nobody you don't know already

hearty fulcrum
mild shadow
#

interesting rule because all my trusty friends i met them in rust ahah

hearty fulcrum
#

I see. No need to continue saying it here, though. Now you know for next time, but Panda here is right where unfortunately, we can't unmute you for this.

mild shadow
#

sadge

final vigil
#

Hi, no one has answered me or solved anything since yesterday, I sent a DM to Luke but he hasn't responded either.

mild shadow
hearty fulcrum
hearty fulcrum
final vigil
#

On average, how long does it take Luke to respond to your request?

midnight zephyr
#

<@&274971100184576010> RAGE CHEATER ON US MONDAYS

hearty fulcrum
hearty fulcrum
midnight zephyr
#

yes did that already

hearty fulcrum
#

As for your clip, you can include the link in your ticket, and the admin will review it when they see the ticket.

midnight zephyr
#

oh yeah for sure just let him keep playing for now

hearty fulcrum
# midnight zephyr yes did that already

If you have already made a ticket, then please wait for a response and do not call out the cheaters in Discord or anywhere else as this can interfere with our investigation.

marsh wave
#

my appeal has been denied.

midnight zephyr
#

😂

marsh wave
#

pls help me

#

I need a replay to prove that I am a clean player

hearty fulcrum
# midnight zephyr oh yeah for sure just let him keep playing for now

By calling out the player here in Discord, all you are doing is alerting the player that they may be investigated soon. If you would like something to be done about the player, then please refrain from calling them out.

We are going through tickets as fast as we can, so please be patient. Thank you.

midnight zephyr
#

ok well when they are rage cheating you dont have to fucking investigate sorry its not like its esp or soft aim

thorny dune
glass oliveBOT
marsh wave
#

76561199239974159

hearty fulcrum
hearty fulcrum
# marsh wave 76561199239974159

Hello, if your appeal has been denied, that is the final answer. However, your ban is only for one week. You will be able to play on our servers again in 7 days.

marsh wave
#

I am waiting next to the cheater for the administrator to ban him. The administrator may see me standing with him and think I am playing with him

#

I am a solo player

#

My maintenance is not sufficient to support 7 days

#

I apply for a re ruling on my ban

hearty fulcrum
midnight zephyr
#

yo fuck you guys

#

cant ban him bc he logged off

#

actual joke admins how can you be that bad

#

why the fuck would i keep playing this server again let alone buy vip

#

this shit is just funny now

hearty fulcrum
#

Sorry to hear that is how you feel. In the future, please avoid calling out suspicious players so that they do not log out before we can complete our investigation.

#

If you do not need further support, please move to #general for conversations.

midnight zephyr
#

yeah for sure your investigation

#

make a server poll on whether or not ur retarded rn

hearty fulcrum
#

Thank you for the kind words. Please move to #general

void mesa
#

lily u guys have to be better

#

you know u can review vod?

#

and see him log off after her triples us?

#

stop saying u cant do anything

#

u watch the gameplay provided in the clip

#

or you watch the vod

verbal pollen
#

If you have video, please link it in the ticket so that the Admins can review it when they handle the ticket.

void mesa
#

we already did

#

stop saying that

#

solve the case already

verbal pollen
#

Then please be patient. Our team is working on tickets in the order received.

void mesa
#

okay thank you

#

lily was saying that theres nothing u can do

#

so thats why im pissed

midnight zephyr
#

im remaking ticket both mine got closed

verbal pollen
void mesa
#

nobody ever said that bro

thorny dune
#

I'm not sure what you expect in this situation, we would never ban someone without first gathering our own evidence as player perspectives often don't show the full story, your clip is a prime example, you both died to someone out of sight, from a distance unknown and you cut off the clip before it even showed you who you died to, so I have no idea if this is the same player you were reporting as the information is missing. I understanding it's frustrating to die to someone you think is cheating and they log out immediately but again, we cannot do much in this situation if we were unable to spectate and take a look into them, we would not just ban them based on a word alone.

void mesa
#

you have vod review?

#

you can look at the time of report'

thorny dune
#

What vod review? This is a live game not a video

void mesa
#

ive talked to mutiple admins

#

u can look at the footage

thorny dune
#

Yeah that's not a thing

midnight zephyr
#

bro i cut the clip lmao tuff

#

i just cliped as soon as i died that shit should pop up faster

#

those kids were so bad we killed them like 3 times outside their base and then triple from 100+ meter

thorny dune
#

Like there is no words that I can honestly say to you that will help the situation of dying to a cheater in Rust and losing loot because of it, I really do appreciate you taking the time to open a repot for us and especially for tying to help with some evidence in the form of a clip, I picked up your case immediately to try and take action but they unfortunately logged off after dying, as mentioned in your response we will monitor them closely and if anything changes you will hopefully see that in-game

midnight zephyr
#

ok

void mesa
#

they died?

hearty fulcrum
#

That is what he said, yes.

midnight zephyr
#

good job guys

hearty fulcrum
#

Thank you. As your questions and your feedback have all been answered, please move to #general to keep this channel clear for other players who request support.

novel yacht
#

US LONG DOWN FYI

maiden kettle
#

us long down...

marsh wave
sullen patrol
#

wahts us long happen?

cerulean wraith
#

its currently shitting the bed... US long... that is

modest girder
#

yeah us long crashed

cerulean wraith
#

middle of a gun fight... go figure

modest girder
#

i was farming witha pure ore tea :/

cerulean wraith
#

where? 😉

modest girder
#

next to loil

#

im solo farming so if you wanna come pvp idm

cerulean wraith
#

in the middle of a gunfight at the moment... lol

#

we will see how that ends up

near halo
#

anyone else having trouble on us long

#

bro i was MID online raid defense

#

fuck me

cerulean wraith
#

yea servers shit the bed

modest girder
#

youll be alright bc itll have rollback

near halo
#

so its everyone?

modest girder
#

ye

near halo
#

bro they were raiding my last hqm door to tc

verbal pollen
near halo
#

😭 my team was off it was a 6v1

#

ts is fucked

modest girder
#

itll be 30 minute rollback so you can get ready for the defense

near halo
#

this mightve actually saved me

modest girder
#

if you want i can come help, i cant promise we'll win but i can somewhat help

maiden kettle
#

anyone else been lagging ?

verbal pollen
#

Please take this to #general so we can help with support requests

near halo
verbal pollen
#

US Long is loading up

near halo
#

there ass also

modest girder
#

gl my friend i wish the best im also solo rn

near halo
#

you need a start?

#

go gen

verbal pollen
#

Again, please take the off-topic chatter to #general

near halo
#

@modest girder

modest girder
#

im downbad rn empty base no guns t1 so its a struggle

near halo
verbal pollen
junior stirrup
#

hello who do I talk to about a ban appeal?

ocean void
glass oliveBOT
#

Hey, @junior stirrup

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

cold goblet
#

any active admins?

junior stirrup
#

thank you

hollow zenith
#

vpn ban 76561198195622167
helpless

ocean void
ocean void
hollow zenith
#

thank you!

cold goblet
pliant swallow
pliant swallow
ember pewter
#

who i gotta talk to to get a blatant cheater banned

near halo
#

who

novel yacht
#

US LONG DOWN AGAIN

near halo
#

ts is so buns

modest girder
#

us long crashed

ember pewter
#

US LONG WHERE THE CHEATER ISSS

near halo
ember pewter
#

GERALD9

near halo
#

never heard of him

#

what was he doing and do you have any proof?

rose briar
glass oliveBOT
#

Hey, @ember pewter

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

gaunt tiger
#

US LONG DOWN?

thorny dune
#

Looking into US Long

novel yacht
#

brother im outside my base with all my boom and my pc is slow

ember pewter
#

where is your base ill make sure its safe

thorny dune
#

US Long rebooting

ember pewter
#

love you

sullen patrol
#

@thorny dunei cant in

thorny dune
ember pewter
#

wow didnt even say it back

sullen patrol
#

@thorny duneWas the server attacked or was it caused by a bug

cold goblet
sullen patrol
#

@thorny duneThe frequency of crashes is too high

paper oxide
#

Berch i dont got all day man

gaunt tiger
#

and it lags on the first 4 days of wipe

ember pewter
#

its up

gaunt tiger
#

yeah just got in

novel moat
# thorny dune It's still booting currently

How have these crashes not been figured out? What is the issue...You guys are going to lose alot of players for this. I can for certain say I will not be buying VIP next month.

novel moat
gaunt tiger
#

this is my first wipe on official long

#

no idea if this is norm lol

sullen patrol
#

@gaunt tigerSomeone said it was the server's experience that I was selected as the winner to celebrate my birthday and gave me a link its that ture?

glass oliveBOT
#

Hey, @sullen patrol

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

sullen patrol
#

@verbal pollenOK thanks

#

I almost fell for it

glossy sluice
#

i'm getting kick message "hacking" right before i load into the server now, and idk why

glass oliveBOT
#

Hey, @glossy sluice

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

glossy sluice
#

thanks

#

but is it ban, do i appeal ban? why does it let me load almost all in but then i get kick with that message

verbal pollen
#

I can't see bans in the system, but I do know that seeing 'hacking' on the server screen is a sign you'll want to talk to the Admins

#

So please file an appeal

glossy sluice
#

thanks dude i made appeal 🙏

hollow zenith
#

My ban has not been lifted, I not played in the us long, my house is being corroded, please help me, here is my id:76561198195622167

rose marsh
glass oliveBOT
#

Hey, @hollow zenith

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

hollow zenith
#

I've appealed, but it hasn't been processed yet😫

rose marsh
dusk cliff
#

eu medium?

rose marsh
# dusk cliff eu medium?

please don't tag the admins, give it 5 more mins, it should auto restart, if not I will contact server admins

gloomy sparrow
#

!report

glass oliveBOT
#

Hey, @pale sable

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

gloomy sparrow
#

Make a ticket please

rose marsh
#

do not tag admins please or call out cheaters in chat

red frost
#

@balmy cypress 76561199711987948

thorny scroll
#

@balmy cypress

long wren
#

@red frost @thorny scroll disconnect come to discord : Luke?

red frost
#

yes

thorny scroll
#

yes

long wren
#

@red frost @thorny scroll send him a pm with steam64id

thorny scroll
#

@balmy cypress 76561199678806021

#

@long wren what i need to do now?

long wren
red frost
#

jitt kicked me mid counter then doesnt respond

#

had rockets n everything

last gull
#

new account full preshoot trought the wall

#

esp + aimbot u can ban

glass oliveBOT
#

Hey, @last gull

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

cold goblet
#

Appeal #c8db3f if anyones bored and wants to make some money

humble moth
#

i need help

slow vapor
slow vapor
humble moth
slow vapor
humble moth
#

yes

#

have three days

slow vapor
#

Did you make an appeal or a standard ticket reporting a rulebreak?

humble moth
#

i make an appeal,i send gor you

slow vapor
#

Ok, I understand now. The response time for the appeal is 1-3 business days as I stated above, but can be more if the situation is complex. Be patient and you'll get an answer to your appeal. If you have connected your discord on the rustoria site you'll also recieve a discord notification.

humble moth
#

ok,i I hope the association will give me a fair answer

last gull
#

bro where is adminn ??,

#

i report one guys like 2h ago

#

but nothing

#

he full cheat

#

<@&274971100184576010>

tough lake
#

Hello, i get banned because i was in team with cheater. That was my neighbour so i am so confused

glass oliveBOT
#

Hey, @tough lake

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

shy remnant
# last gull <@&274971100184576010>

Please wait for your ticket to be answered. We review tickets manually in the order they come in, stay patient we will get to it as soon as we are available

last gull
#

yes but its not u u loose all ur gun from this bad and sad cheater

#

he literally free cheating and shit on all people for 2 hours he took all gun from all people in zone

iron zinc
#

!appeal

glass oliveBOT
#

Hey, @iron zinc

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

wintry ivy
#

check, please Appeal #43de1b SERVER banned me with no reasons

long wren
keen sigil
#

anyone able to help me? it states i cant join due to client integrity violation. how do i fix that?

pine orchid
#

pls someone can mute guy on server he is racist, and toxic words

glass oliveBOT
#

Hey, @pine orchid

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

viscid vine
old hemlock
#

Someone please look at my ticket, kid rage cheating on US mondays. Got video proof but file is too large to attach to a ticket, I can still show the recording in VC.
#6837f7
76561199382322417

long wren
old hemlock
#

Too much trouble, have an admin check the guy out and just ban him or have them join VC to look at my footage.

deft frigate
#

Noone is going to do that

long wren
#

sorry we dont watch screen share

old hemlock
#

🤦‍♂️

deft frigate
#

Please upload it to youtube and paste the link in the ticket

last gull
#

<@&274971100184576010> broooo plssssss

#

4hours my ticket !!!!

long wren
last gull
#

bro what patient

#

i have ben killed like 10 time minimum by this cheater

#

i can not play

#

i am not gonna adk in my base 10hours for waiting ban i can do nothing i exit b

#

my base he full headshoot

#

FINALLY

thorny scroll
#

@balmy cypress

keen sigil
#

where do i report a cheater?

#

the guy is flying up my walls lol

long wren
glass oliveBOT
#

Hey, @keen sigil

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

keen sigil
#

he got banned anyways : )

red frost
nocturne arch
#

/ticket

glass oliveBOT
#

Hey, @nocturne arch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

crisp sky
#

/ticket

glass oliveBOT
#

Hey, @crisp sky

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

atomic galleon
#

I decided to log on to the server, but I'm banned even though I've never played here before

glass oliveBOT
#

Hey, @atomic galleon

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

near halo
#

tf is wrong?

deft frigate
thorny scroll
#

@balmy cypress 76561199678806021

near halo
#

no, i will now

#

eyah it worked ty xD

slate tusk
#

Hello

#

i bought vip for skipping que

#

vip not working

broken mason
glass oliveBOT
#

Hey, @slate tusk

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

sturdy zealot
#

very nice support team

#

I opened a ticket for a 7 day ban. No response for 3 days. Great support team.

broken mason
sturdy zealot
#

Pending

slow vapor
sturdy zealot
#

haha

slow vapor
#

If you opened it 3 days ago then today's your 2nd business day

sturdy zealot
#

I've been waiting for 3 days for a 7 day ban

tawdry cape
#

U did something no?

lime panther
#

i got banned for "hacking" 15 months ago and i made a ticket since then and still didnt get response lol

#

I cant even make a new appeal , if u can help me please reply

ashen crane
#

just banned from rustoria us monday, no idea why

#

please help

#

any admin?

ivory perch
glass oliveBOT
#

Hey, @ashen crane

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

ashen crane
# ivory perch !appeal

already appealed, is there a way to speed up the process? 1-3 days just ruins a wipe that i am having. wtf

ivory perch
ashen crane
thorny scroll
past surge
#

сука слоты расшиоьте блять

#

на недельном 700 слотов

#

а на лонге 450

broken mason
thorny scroll
#

private DM?

#

@broken mason

broken mason
modern flame
#

i just had a cheater despawn my base bro

light summit
thorny scroll
#

Oky thx

light summit
glass oliveBOT
#

Hey, @modern flame

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

cursive iris
#

Any admins who could help me

#

any admin please

thorny scroll
#

?

cursive iris
#

Can you please help

#

@neat pumice

neat pumice
#

What's up?

cursive iris
#

@gloomy sparrow

#

Can you help me with my game

#

I got glitched into the vendor truck then I killed myself picked my loot and it crashed my game now I can’t join the server but every other server I can join

neat pumice
barren sable
#

Looking for US Monday help/ Server down?

cursive iris
#

I’m getting it on Mondays

neat pumice
cursive iris
#

Oh ok thank you

neat pumice
cursive iris
#

Very much

neat pumice
#

It will be up soon

cursive iris
#

How long do you recon

hexed nimbus
pine marten
#

status update?

soft dust
#

how long till an appela is resolved

normal orbit
glass oliveBOT
#

Hey, @soft dust

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

normal orbit
#

1-3 business days.

soft dust
#

!appeal

glass oliveBOT
#

Hey, @soft dust

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

soft dust
#

already done it , just waiting

haughty mist
#

!appeal

glass oliveBOT
#

Hey, @haughty mist

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

worthy canyon
#

there is a guy blocking the outpust vendor he is not buyning
in rustoria eu main what can i do?
he is actively trying to bother

near halo
#

And if I made a mistake when purchasing, is there any way to get my money back?

haughty mist
#

there is a issue when i try to load in it says join rustoria discord - luke. what does that mean

glass oliveBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

!refund

glass oliveBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

hearty fulcrum
# near halo !refund

The !refund command just gives you information and instructions for refunds. Using the command does not request a refund - you need to go to #payment-support and make a ticket for that.

dull bobcat
#

can i please be unbanned

#

its been almsot 4 months now

#

i was banned for playing with hacker i wasnt even cheating im sorry

#

i just want to play for chirstmas break

stoic thistle
glass oliveBOT
#

Hey, @dull bobcat

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

dull bobcat
#

@stoic thistle im black listed

#

i was hoping to speak to an admin

#

or my banning admin @lilac nova

devout python
#

Need to talk to a admin

#

For a report

steel glacier
#

i AM GETTING HIGH PING CAN AN ADMIN CHECK IT OUT?

#

sorry for caps*

stoic thistle
#

Please be patient for admins to assist you.

brave apex
#

hello everyone, where can I write about the application, banned for cheats, although I have never played with them, I can pass any checks

glass oliveBOT
#

Hey, @brave apex

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

devout python
#

Ticket #acd667 admin see the ticket

#

pls

steel glacier
#

@glass olive

hexed nimbus
gleaming compass
#

10x crashed

gleaming compass
steel glacier
gleaming compass
#

Sometimes it can depend on where u live

#

other then that its either ur wifi or im not sure what it can be

inner valve
#

Hello,my dear admins. My piping system workin very slow. EU long. Fix it pls

steel glacier
gleaming compass
#

not sure then

#

10x is down @fossil igloo

glass oliveBOT
#

Hey, @inner valve

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

steel glacier
gleaming compass
#

<@&274971100184576010> 10x crashed