#support
1 messages · Page 635 of 1
Hey, @deep zealot
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Awesome thanks i send in a ticket for some dude
cheater on long
Hey, @eager turret
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
still no response ticket 2 hrs
admins check all tickets but we receive many over all servers. Please be patient
申诉多长时间
Why hasn't anyone replied to the appeal ticket!!!
when you make appeal?
13 minutes ago, I was a VIP on this server, and our teammates opened nearly 20 VIPs. Can't this speed up?
the only benefit of vip is queue skip
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
So do we have to endure this hacker for 1-3 days until we exit this server?
sorry I don't understand, but did you make a ticket or a ban appeal?
I am not an appeal injunction!!!! Someone is cheating on this server and keeps killing us!!
Ticket #fb7a8c
This is the ticket number
you said appeal
tickets are processed in the order they are received so please be patient
Okay, I will continue to endure the killing of cheats until my mentality collapses
gl
yo i appealed 12 hrs ago how long does it take
appeals take 1-3 bussines days
can you dm him? with steam64id
!steamid
Hey, @exotic shard
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561198994680061
bro dont type code
why?
im banned not like i want the base
cuz by the time my apeal is done the server gonna wipe
If someone unlocks the base, may be banned
oh
all im tryna do is give away my base lol
is that why my freinds got banned?
cuz they had my codes?
cuz if so thats kinda stupid cuz they were just my ally
idk ask your friend
he got banned for hacker association or smthn
but he wasnt even my teamate just an ally
and i aint hackin
有管理员吗
你好,请问这是怎么回事?
@long wren 我被平白无故T了我什么都没开
而且我上白名单
我们没有白名单
!appealcn
您好, @silent snow
如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal
如果您在 https://rustoria.co/link 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。
当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。
@long wren .com不是要白名单
.com不是要白名单吗
我中午上诉大概可以多久解除
只有管理员知道原因 sorry
那我如何找到本服务器的管理员
如果你已经申诉了,请注意查看你的申诉回复在接下来的1-3个工作日.管理会根据你的情况调查,然后你会从申诉网站那里得到答案。
我是才开始玩这个游戏有的东西不知道在那看
他那只显示个黑客攻击
check my ticcket pls Ticket #150c64
tickets are processed in the order they are received so please be patient 🙏
olan能不能看下我的申请#553c4f
有个人公屏说花钱买东西,然后把东西卖给他以后我们就被ban了
提示play with hacker
我们都不认识他也不知道他是挂
我不是管理所以看不了你的申诉,你可以在申诉里面包含更多的细节提交给管理,有利于帮助你的情况让管理审核
顺便一句,我们的规则不允许现实世界交易(将游戏内的物品交易给他人换取现实中的资源)
report 76561199226653888 sea long
Hey, @glass solstice
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
76561199070306417
好的,谢谢
好的,我们不会再卖任何东西了,但是能否把ban改成警告或者啥的,因为我们确实没有和那个外挂一起玩
what nonsense, I appealed against the ban, in the end it was refused to be banned, but they didn't even check me in any way and did nothing to find out if I was playing with something or not, they just gave me a ban for some mistake, and now I can't play, there's not even any explanation for the refusal in the razban, I somehow have to deal with this myself, or what should I do?
这取决于封禁的管理,你可以在申诉中与他联系
好的谢谢
great support there, I didn't even play with anything, I wasn't with any cheat, they just stupidly throw me into a ban and sit down and find out for yourself why you were banned
What’s your appeal id or steam id?
是如何联系起管理人
the same story friend
76561199804043251
对
nice
I played for 4 hours at most, went to sleep, in the evening of the next day I already go to the bath, it is not clear why, if there is nothing
如何联系服务器的管理人
Your appeal was denied. That decision is final. Please feel free to play elsewhere
can you see my appeal? #045978
你好
hahahaha, this is a complete laugh, for what and how, it is not clear to me if I play without any cheats, for just so it turns out I got a ban or how to understand it
I do not know
I didn't even have time to develop yet and already managed to get banned, it turns out very cool
Your appeal is pending. Thank you for your patience in advance
where do i report someone
!ticket
Hey, @honest finch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Ladies and gentlemen, I'm very puzzled why I was banned if I didn't use the plug-in at all, and if I used the game account, I didn't receive any email ban
This is my 17-bit 76561199248017108 I hope you management give me a fair result
all you have to do is wait and you're unbanned
Manage can I just wait
@long wren Do I just have to wait, or do I have to reapply when the time comes
You only have to wait
Your appeal was denied 6 days ago. You need to wait out your ban.
hello. where can I make a report/ ticket for a possible hacker?
!report
Hey, @tough cairn
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
thanks
fix eu med
!ticketcn
您好, @fathom prism
如果您要举报违规玩家,请使用以下方法:
- 使用我们的举报网站 https://rustoria.co/support/report,并请附上任何与之相关的信息
- 请在游戏公屏输入 /ticket,并包含违规者的ID以及具体违反了什么规则
如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。
如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealCN
thank you
@lyric basalt can i get help im at a internet cafe and i jsut got banned for ban evasion wich idk why
@misty scroll
any help ? pls
para ver el mapa que hay ahora mismo en el servidor
to see the map of server
<@&274971100184576010>
how can i check if i have que skip
!appeal
Hey, @green wigeon
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
login on the donate page click account and you see this
its booting
thank you
why it wont let me stand up from sleeping on beach when i joined server?
can you try f1 kill? or reconnect
i cant f1 kill and if i reconnect i will be in queue which i dont want
You can check if the ban has been lifted from my accounthttps://steamcommunity.com/my/
umm can you see map?
no
can you dm please? with server name and ingame name Im not an admin, but I'll find you and kill you
yo can you pls help me in the support vc rq pls
Hello what do you need help?
im at a internet cafe and i jsut tryed to join your server and says i am banned for ban evading
!appeal you need create a appeal
Hey, @green wigeon
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
steam logging into a public computer can be very dangerous @green wigeon
sorry you can get help through the ban appeal
the only way we can help you is that if you create an appeal and provide as much info as possible. there you can attach video evidence/images that you see fit
how do you create an appeal?
!appeal
Hey, @tender prawn
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I just logged in this morning, and found that I am Disconnected: Playing with hacker.
I am not sure what this means, I've only started playing rust within the last month, yesterday I joined up with a 7 man clan who seemed like they were pretty good, now today when I try to login I cannot connect, did I get banned? if so can I appeal, I did nothing wrong and I want to play with the friends that I joined the server to play with, I didn't know that group was cheaters.
possible for me to screen share you the info cause
it will be easier
!appeal you can make an appeal if you feel like you were banned wrongly
Hey, @tender prawn
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
im just waiting in support vc
not possible, you need the banning admin to handle that situation, and for that purpose you create an appeal, so he can see it as soon as possible, it would be difficult for someone else to handle it without having context
ok
thanks for understanding, have a good one
i need @brave lance
i need @brave lance
Hello have you made a ticket in #network-support-old ? They can assist you there
@grim badge @unique shale how can we help you
So what could we do with this problem?
Whats the problem?
cSalty r offline now
Send @brave lance a DM with your steamID
When will we get an answer?
<@&274971100184576010>
You have to wait for answer from Sally
...
Can’t give you any ETA as I don’t know , but only Sally is able to help you guys
Do you know when he will be online?
No
Np
can these guys be muted rustoria long
can i get apealed for my false game ban
kekw
!appeal
Hey, @exotic bloom
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
i got false banned on rustoria servers for hacking and then i got unbanned and im still banened on rustoria
Was your appeal denied?
yes
That would be the reason. If your appeal was denied you will still be banned on rustoria.
I apologize, but you can not appeal twice.
Most likely because the administrator determined you were in fact cheating.
i got banned by anti cheatr but i got un game banned by rust mod
I can not really tell you then, but if the admin denied your appeal, it was for a reason.
Send me your steamID in dms
done
Will the US Mondays server be wiped today? If so, how many players is the average?
You can see this pretty easy #server-info
What is the media of people on this server??
are their any admin avalabe for us main
<@&274971100184576010> us main all items in sorting sytem got deleted when server restarted
what should I do if my game crashes, why do I have a queue, there should be 5 minutes to enter
Rustoria didn't enable the grace period.
can you give me a pass?
@viscid vine how what do i do for admin suport on rustoria us main
!ticket @tough garden
Hey, @tough garden
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Hey, @forest quest
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
Hello we need some help like admin are offline
How can we help you ?
As I sayed you have to wait for Sally
thx
This is not normal, we have a different time zone, how do we meet Sally, I want to play already
why don't you state the reason for this?
As this is something that Sally will explain
Sally are offline
You need to wait him.
We have a different time zone 100%
We cant wait to long
And we dont know the reason why we are baned
Please help, is the steam account named Rustoria | ✪ Nor real?
!scam
Hey, @upper spoke
A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)
We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.
Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.
If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.
Thanks for the help and luckily I didn't click on any link.
how often is Sally online?
Please wait patiently
if i sit in waiting for support will some one come or do i and to @ someone
To reply on your question - we cannot retrieve your loot back you lost from the restart
should i just expect that to happen on these servers
I believe it would happen on any server really
I'm very sorry to hear that. Although I wish that we could help you, this is something that is a known part of the game that we cannot change or help with. For example, GP that was mixing in mixing tables disappearing during the restart is also something that can happen. We do provide a countdown timer to hopefully allow players to prepare for server restart, but if something like this does happen, we cannot interfere or change anything as it is part of the game. I hope you can understand.
i need to talk to an admin i was falsely banned for association
!appeal @low ether
Hey, @low ether
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
i made one
Hi, look, the thing is that yesterday I spoke to Luke but he never answered me, I don't know what to do, it's just with the Rustoria servers.
The thing is that yesterday there was a power cut and I got disconnected from the game, now I try to log in and it tells me Cannot set the parent of the GameObject 'assets/content/sound/templates/medium-local-ambience.prefab' while activating or deactivating the parent GameObject 'assets/bundled/prefabs/autospawn/clutter/v3_misc_wavesounds/wave-sound-emitter.prefab'.
Poolable:EnterPool()
9c4ef51a93aa4c1fd419ab65115b5555#0x00393->assets/content/sound/templates/medium-local-ambience.prefab->accutr7b2921d7660a64690b962(GameObject)
9c4ef605d98210595f7445b6e7fa97f2#12f123f46->assets/bundled/prefabs/autospawn/clutter/v3_misc_wavesounds/wave-sound-emitter.pref ab->deaeb87817bfdeee3251(GameObject)
SoundManager:RemoveActor(60d305-5ba40fdf5c->522faeb7c(sound))
Sound:FadeOutAllAudio(single)
AmbienceEmitter:LeaveRange(AmbienceEmitter)
AmbienceEmitter:FadeOut(Single)
AmbienceManager:EmitterLeaveRange(AmbienceEmitter)
AmbienceEmitter:OnDisable()
Steam ID: 76561198454408634
Guys what is this problem Why can't I connect to the server - Disconnected Come To Discord.gg/rustoria - Luke
@balmy cypress
I got chat muted for saying in swedish "Ska jag lägga in den blå så länge?" a guy wanted to buy clones and that means want me to put in the blue for now? and that somehow got me chat banned for 24 hours
how can i check if i have a active pass for us mondays?
cant remember if i had a wipe pass or 30 day pass
Hey, you are unmuted now
You can sign in here https://donate.rustoria.co and click "Account" at the top right to see your purchase history and the status of your VIPs
thanks @hearty fulcrum i was a goof ball looking on the rustoria home page not even thinking to check the donate page for transaction history, you the best. thanks!
No worries, happy to help 
ty
same for me admin
wrote the same thing
plz help @hearty fulcrum 🙂
Send you Steam ID or profile link here and I will check for you
congrats on ur promotion lily
Well, it looks like you knew that you would be muted for saying that, seeing as you were laughing at him for getting muted for what he said.
I will unmute you this time, but if you do the same thing to get yourself muted again, you'll just have to wait out the mute. Give me a minute.
well i wrote kinda the same thing but with a few different words to the guy that wanted to buy
but yea, thx!
thank you 
@balmy cypress need you bro
any admin here? i need help with a ban
<@&274971100184576010> ? been waiting for a long time hello
what the F has happened i was loading in i was afk getting some speakers i just bought and when come back it said im banned for hacking, HOWWW I WASNT EVEN THERE
@balmy cypress i need talk please
where is the ADMINSSS
Are you here to speak with Luke? If so, it would be better to just dm him your Steam ID and wait for him to ask you to come speak to him.
If it doesn't have to be Luke, please write what you need help with, and I will try to help if I can
Hello, have you created an appeal?
Can you send me your Steam ID or profile link? Let me just check something quickly
One minute please
i just wanna play with ma homies
Im receiving data, i cant get throuh the server, im bou to get in queue for mondays
give me queue
Okay, please make an appeal here https://bans.rustoria.co You can explain your situation, and the admin will take a closer look at your ban.
Hey, what do you need help with?
If you can explain a bit in the chat, I can try to help. Not able to VC at the moment.
i was playing with a hacker i guess, I didnt know but nmow im banned @hearty fulcrum
i need to get this ban off, im gon a have to get que skip now to play with my boys
@hearty fulcrum
You need to make an appeal at https://bans.rustoria.co and wait for the admin to review the appeal.
do what i did
im here to spoke with someone VOCAL
XD
@hearty fulcrum Hello, can you check your message box, I sent a request
It's hard to say because I don't know the admin's personal schedule, but we try our best to answer appeals as soon as we can and within 3 business days at the very least.
ok
Hey, you can ask here in the support channel if you need help.
hi
Hello, I was banned 39 months ago because of the hack but it was not said why, I am definitely not someone who uses cheats and I still play on my same account, I request that my ban be lifted
Hey, when loading in im prompted with a disconnected:Hacking error
how will i know if i got unbanned or like remain banned
@hearty fulcrum been waiting for 30min + get me someone
Hello. Are you on a VPN?
@hearty fulcrum I would appreciate it if you could check it
not on a vpn
US LONG lagging a bit
ma dude calm down THERES OTHER PPL HERE
!appeal - In that case, could you please submit an appeal ticket here
Hey, @soft dust
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
bro your priority
actually a lot
Just appealed it, not too sure why I was banned for hacking, only played the server for few hours months back
why cant you go to the only up challenge on the EU UKN server?
Thank you for submitting an appeal! An admin will look into it as soon as they can and respond accordingly 🙂
Man ive been waiting for close to an hour ...
in the vc
Hello. What do you need help with?
Speak with someone
What is it regarding?
my group got banned ppl alr did appeal no awnser its false ban
Doesnt look like a false ban to me, as the one whos banned got caught cheating
@raven mist get in the vc and il tell you what happen
Can't join vc, and i'm not sure what you can tell about it
You've got no reply to your appeal yet?
jeez there 12 of you guys and no one can come speak to me for 1h
put 3k hours in your fucking server and 500$ in it for you guys not be able to fucking speak to me on vocal
Only the banning admin handles your ban/appeal - us joining with you won't change the outcome
In this case it looks like the ban will stay or you'll need to wait for the outcome of your appeal
why cant you go to the only up challenge on the EU UKN server?
OR maybe you tell me who do the ban appeal and il call him
We dont disclose that info
You'll have to wait for your appeal to be replied to like anyone else
alr in term of useless on a scale to 1 / 10 where would you put yourself ?
1h in vc waiting for anyone
No need to behave that way purely because you didnt get the response you wanted
didnt get any awnser helloooo
so i'll rate myself 10/10.
stashes not working?
yeah and also you guys have the Best support and the best servers no lags no false ban server never crashed
wdym?
Good to hear that positive feedback
cant get mine up from the ground
@raven mist Hello can you help me
Did you place a foundation on top of it?
Sup?
ill try
/appeal
Hey, @analog quiver
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
@raven mist this
Try to dig them up with a hammer
!steamid
Hey, @echo lantern
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
Can someone help me, i cant get on the only up lobby in ukn EU
Appeal #ba59f4 , admin can you just look into this real quick
@raven mist 10/10 admin
want me to do an appeal and cant do it so who will fix that
mf its a false fucking ban the guy that cheater was not in our fucking team he knew our codes cuz ive been using the same code for 3 years
take care of your own shit you sped
no need to insult man
@raven mist Can someone help me, i cant get on the only up lobby in ukn EU
@light summit i cant submit and appeal yall gonna do anything about it or gotta wait another 1h for a awnser ???
@balmy cypress hi, write me in DM pls.
hey sorry is it possible to get banned because i got an ip from an isp that was banned before..
I got ban reason ban evasion but was never banned anywere in rust.. and that was after i restartet my router
@glass olive i forgot to add my steam id in my ban appeal, will that matter? or can you see the linked steam account?
admin i need help
!ticket
Hey, @sturdy peak
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!appeal
Hey, @sand kestrel
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Please be patient and an admin will assist you.
!appeal
Hey, @sand kestrel
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I cant create an appeal cuz yall site say im not banned
(Easy Anti-Cheat: Unknown file version (//?/GlobalRoot/device/HarddiskVolume4/Program files(x86)/steam/steamapps/common/rust/gameAssembly.dll)
For the past two days, after playing for a while, the game closes and I get this error for quite a while and I can't log in anymore. Could you help me?
Join voice support and an admin will assist you.
i waited for 1h no one came
I’d try reinstalling rust
seem like you Windows is fuckt bud
They’re probably busy with other things then. We have our own lives to live
!ticket
Hey, @analog quiver
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
What?
dont you see the screenshot ??? im tryna make an appeal but yall site not working
@stoic thistle #fc5cf1 can u have a look into this?
program file x86 and volume disk problem is windows so your disk could be fuckt
Did you put your own steam id?
What am I looking into exactly?
how long do appeals take usually
I just bought vip and wanted to play some solo... Two guys came up to me and told me they lived next to me. They wanted to ally and i joined their "team". I still had my own base next to them and didnt live with them either! I had no idea that one of them were hacking neither was i roaming with them.
1-3 business days depending on if an admin is available
Appeal #ba59f4
\
I can’t give you an answer on that, you would have to contact admins.
Hey, @stoic thistle
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
can’t give you an answer on that, you would have to contact admins.
I told you already an hour ago to wait for your appeal, it is 1-3 business days
No, I want to kill a cheater.
great customer service!!!
Ru sure you logged in on the correct account
i have one account thanks for asking
No problem
so how do we fizx that
Two guys came up to me and told me they lived next to me. They wanted to ally and i joined their "team". I still had my own base next to them and didnt live with them either! I had no idea that one of them were hacking neither was i roaming with them.
that's pretty much association with your own words
Let me forward your appeal to the banning admin
i forgot to add my steam id in my ban appeal, will that matter? or can you see the linked steam account?
we can see it, you appealed with your account
thank you
still waiting in the waiting for support channel for someone to speak with me or to fix your site ç
Like i said above -i'm forwarding your appeal to the banning admin, also as i said above. Us joining VC is not going to change the outcome of your appeal
As - only the banning admin handles your ban
well Lucky your admin told me to go back in the vc
Lucky is not an admin
I’m not an admin.
I didn’t see that they already told you about waiting for your appeal.
its hard waiting for awnser when you CANT make the appeal you get it
So ofc I said to join vc and wait but the admins spoke on what will happen; hence I have nothing more to say.
As i told you twice now, i've forwarded it
10/10 like you said you are the best
Appreciate it
do you need any information to reach back to me when you will get your awnser
You can dm me, or i'll tag you in this channel
dm me is better
@raven mist Can you help me? I have already opened a ticket.
@brave lance
some admin?
What do you need help with?
i need some help because i add to my team 2 guys and They were banned but I didn't even live with them. I lived in a wooden 2x1 with a solo player lock and I and my friends were banned, so could I do something?
Or could I know if the ban is permanent?
I have proof that I didn't know they were using cheats
!appeales - You can make an appeal
Oye, @random shell
Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal
Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.
Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.
Also association bans aren't permament
thanks for the help I thought it was permanent and it scared me a lot
depends if you get multiple the might be
Yea i guess
tazzos
just state the question mate you will get a answer for sure
What do you need help with?
think he forgot what it was
ban the scammer
he's trying to get people to log onto this link for a lfg
ban the noob
might be usefull to explain where is ii on steam , discord dm, a channel ( what channel is it in )
was just about to ask this thanks 👍
well ban the scammer is as usefull as ban the cheater and not say what server or who it is now is it lol
Maybe give me some more specific info?
Usually whats the ETA for tickets to be answered, 1-2days?
no just ban him 👍
1-3 buisness days
alright
tickets asap if its a appeal 1 to 3 business days
thanks
I cant really do anything if u wont tell me where to look
you know you can use copy message link right and then post it here might be easier
And whats wrong with his messege?
Okay wait a sec
I have over 6k hours, never been banned before and I’ve suddenly been banned off us long for supposedly being banned on a different server 16 months ago. Even though I’ve never had a ban before
!appeal
Hey, @plain stirrup
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
why u always lying!
Lying? I bought vip and have been playing us long for months now. How can I just now be getting banned over a supposed ban 16 months ago
just make the appeal its the only way to get it sorted mate as appeals aint dealt with over discord
can i report player here?
!ticket
Hey, @buoyant atlas
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
how u make a ticket
need help on rustoria long
elevator in tunnels glitched and i cannot get out or transfer my loot
After 18hrs my appeal still pending, any admin online? I can provide evidence if u need
it dissapears when you throw it
!ticket
Hey, @coral marlin
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
spent hours on this start
Appeals can take 1-3 business days to be reviewed. We appreciate your patience while the team works through appeals in the order received.
pls help
Admins are unable to interfere with gameplay.
will rustoria us main force wipe when rust christmas event happens on the 16th?
okay I understand thank u guys 
<@&274971100184576010> We waited all day for cSalty. And he still offline. What i have to do? Thats not normal.
you will have to wait until available
Really? So if he gonna be offline for a week or a month?
how often is Sally obline?
nailed it
I understand it can be frustrating, I'm confident not much time will pass, but for now you will have to wait
Fine
Wooow, I can't play...
Do you have a change or something, when should we expect it?
!ticket
Hey, @ivory pendant
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
mod help
main down ? Connection Failed
Hey! How can I help ya?
pand i had items and all of a sudden they dissapeared are you able to look into players dropping items?
1 item disapeared and i was in base same spot came back cant find it
Oh that sucks. I'm so sorry, but we can't interfere with gameplay.
Generally a dropped item goes away pretty quickly, and bodies are maybe 30 minutes.
check tickets in site
I'm afraid I can't assist with tickets. I'm just a chat mod. You'll need to wait for an Admin to assist you.
/ticket add xavierd
Hey, @cold dew
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
ingame type
/ticket meens
Hey, @cold goblet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!report @foggy lodge
Hey, @foggy lodge
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
/ticket add https://steamcommunity.com/profiles/76561199655970988/ cheating
Hey, @umbral perch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
@umbral perch please read
@mellow tundraCould you please tell me when my appeal will be answered?
The administrator asked when my appeal would be answered
is this where I would appeal a ban?
how long should it take to unban. I filed an appeal two days ago, no one read it like that.
I got banned for some cheats, although I stood for 2 hours in AFK
I filed an appeal on the official website
Admins will take a look at the appeals in order, sorry for any troubles!
I just think he's very interesting. I don't know this player
Please file a ticket and let the team know!
way ban me
If you were banned, you will need to file an appeal and wait, as noted above. Appeals can take 1-3 business days.
@rose briar thks👍
@verbal pollenMay I ask when my appeal will be answered
Same as above. I can't say for sure since I don't know the admin's schedule, but we try our best to answer appeals within 3 business days. If the admin has time before then, they might answer sooner.
ok
I reported the cheater and did not play with them. I was just waiting for the administrator to ban the cheater, but the administrator believed that I was playing with them
I have no idea, or information on it. Chat mods can't see tickets/appeals. Just make sure to add all relevant info into your appeal that you can give!
Again, I can't see that, so you'll need to wait. Paging admins is not a Good Idea.
Ok, I will wait
Thanks!
admin i need help
vpn ban 76561198195622167
pleas lift my ban.thank you!
tickets/appeals
hey can i get unmuted please ?
i have a screenshot of the chat, i got baited 😦
He asked, name a country that start with n that has 5 letters.
The first one that came in my mind is N i g e r, because my ex is from there 😭
!appeal
Hey, @mild shadow
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
But most chat mutes are temporary, so it might be better to just wait it out.
but its ony 12 hours mute
Right
not fair
That's the only way to get it lifted earlier, I'm afraid.
!appeal
Hey, @hollow zenith
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Unfortunately, there are many players who have experienced similar situations, and it's not really fair to them to give only you an exception when they are/were in the same situation. Also, the rules are rules. We cannot just change them for one person.
but im just a sweet girl 🥹 and i named an actual country with no sluring intended, it was bait, its unfair 😦 unfair mute
i was muted because bad people would swear the n word with the country spelling
and so the bot assumed i was slurring
but i was not, so its not changing the rules or making it unfair to other players
its ok.. i will disconnect now...
Hey, I'm a girl too, but by the same token, I also know Rust is fulllllllll of trolls. Just gotta not engage when people are doing stuff like that. Sorry.
oh man, never take free bases anyway
good way to wind up with a trap base and getting deeped by trolls.
idk, i took some in the past or gave some away and it was fine, but it was on 10x tho
First rule of Rust - trust nobody you don't know already
If you really want the base, you can also say "Nepal," but usually people who are saying those kinds of messages are just trying to get you muted, not actually give away their base.
interesting rule because all my trusty friends i met them in rust ahah
I see. No need to continue saying it here, though. Now you know for next time, but Panda here is right where unfortunately, we can't unmute you for this.
sadge
Hi, no one has answered me or solved anything since yesterday, I sent a DM to Luke but he hasn't responded either.
its because your pfp isnt a cute cat like mine
Hello, we see your requests for support, but unfortunately, you need to wait for Luke as he is the one you need to speak to. Speaking to someone else will not resolve the issue. If you have already messaged Luke, then please wait for his response. Thank you.
Please move to #general for conversations, thank you.
On average, how long does it take Luke to respond to your request?
<@&274971100184576010> RAGE CHEATER ON US MONDAYS
I do not know Luke's personal schedule, so I cannot give you an answer to this, unfortunately. I'm sure he will get back to you as soon as he can.
Hello, please make a ticket to report cheaters. If you have already made a ticket, then please wait for a response and do not call out the cheaters in Discord or anywhere else as this can interfere with our investigation.
yes did that already
As for your clip, you can include the link in your ticket, and the admin will review it when they see the ticket.
oh yeah for sure just let him keep playing for now
If you have already made a ticket, then please wait for a response and do not call out the cheaters in Discord or anywhere else as this can interfere with our investigation.
my appeal has been denied.
😂
By calling out the player here in Discord, all you are doing is alerting the player that they may be investigated soon. If you would like something to be done about the player, then please refrain from calling them out.
We are going through tickets as fast as we can, so please be patient. Thank you.
ok well when they are rage cheating you dont have to fucking investigate sorry its not like its esp or soft aim
!steamid
Hey, @marsh wave
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561199239974159
There are many players making tickets, and we answer them in the order that they are made to be fair to everyone. However, if they truly are "rage cheating," then it's possible that we are already investigating. Please be patient. Thank you.
Hello, if your appeal has been denied, that is the final answer. However, your ban is only for one week. You will be able to play on our servers again in 7 days.
I am waiting next to the cheater for the administrator to ban him. The administrator may see me standing with him and think I am playing with him
I am a solo player
My maintenance is not sufficient to support 7 days
I apply for a re ruling on my ban
When you appeal, your ban is reviewed to make sure if it is correct or not. If the appeal has been denied, that means your ban was reviewed and found to be correct.
yo fuck you guys
cant ban him bc he logged off
actual joke admins how can you be that bad
why the fuck would i keep playing this server again let alone buy vip
this shit is just funny now
Sorry to hear that is how you feel. In the future, please avoid calling out suspicious players so that they do not log out before we can complete our investigation.
If you do not need further support, please move to #general for conversations.
yeah for sure your investigation
make a server poll on whether or not ur retarded rn
lily u guys have to be better
you know u can review vod?
and see him log off after her triples us?
stop saying u cant do anything
u watch the gameplay provided in the clip
or you watch the vod
If you have video, please link it in the ticket so that the Admins can review it when they handle the ticket.
Then please be patient. Our team is working on tickets in the order received.
im remaking ticket both mine got closed
If you're talking about an appeal that was denied, those are final decisions.
nobody ever said that bro
I'm not sure what you expect in this situation, we would never ban someone without first gathering our own evidence as player perspectives often don't show the full story, your clip is a prime example, you both died to someone out of sight, from a distance unknown and you cut off the clip before it even showed you who you died to, so I have no idea if this is the same player you were reporting as the information is missing. I understanding it's frustrating to die to someone you think is cheating and they log out immediately but again, we cannot do much in this situation if we were unable to spectate and take a look into them, we would not just ban them based on a word alone.
What vod review? This is a live game not a video
Yeah that's not a thing
bro i cut the clip lmao tuff
i just cliped as soon as i died that shit should pop up faster
those kids were so bad we killed them like 3 times outside their base and then triple from 100+ meter
Like there is no words that I can honestly say to you that will help the situation of dying to a cheater in Rust and losing loot because of it, I really do appreciate you taking the time to open a repot for us and especially for tying to help with some evidence in the form of a clip, I picked up your case immediately to try and take action but they unfortunately logged off after dying, as mentioned in your response we will monitor them closely and if anything changes you will hopefully see that in-game
ok
they died?
That is what he said, yes.
good job guys
Thank you. As your questions and your feedback have all been answered, please move to #general to keep this channel clear for other players who request support.
US LONG DOWN FYI
us long down...
I was just uploading bugs at that time
wahts us long happen?
its currently shitting the bed... US long... that is
yeah us long crashed
middle of a gun fight... go figure
i was farming witha pure ore tea :/
where? 😉
yea servers shit the bed
youll be alright bc itll have rollback
so its everyone?
ye
oh thank god
bro they were raiding my last hqm door to tc
itll be 30 minute rollback so you can get ready for the defense
this mightve actually saved me
if you want i can come help, i cant promise we'll win but i can somewhat help
anyone else been lagging ?
i have full heavy set and ive got my m4 shotgun and hv rockets
US Long is loading up
there ass also
gl my friend i wish the best im also solo rn
@modest girder
im downbad rn empty base no guns t1 so its a struggle
Thank you
hello who do I talk to about a ban appeal?
!appeal
Hey, @junior stirrup
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
any active admins?
thank you
vpn ban 76561198195622167
helpless
Anything I can help with?
Someone should take a look as soon as they’re available, thank you for your patience
thank you!
need a apeal looked at.
Admins dont really do that they just work down a list if u made ur Appeal u get a respond in 1-3 Buisness Days
is there a way to pay for prio?
I dont think so xD
who i gotta talk to to get a blatant cheater banned
who
US LONG DOWN AGAIN
ts is so buns
us long crashed
US LONG WHERE THE CHEATER ISSS
whos cheating gng
GERALD9
!ticket
Hey, @ember pewter
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
US LONG DOWN?
Looking into US Long
brother im outside my base with all my boom and my pc is slow
where is your base ill make sure its safe
US Long rebooting
love you
@thorny dunei cant in
It's still booting currently
wow didnt even say it back
@thorny duneWas the server attacked or was it caused by a bug
Can i pay for prio on a appeal?
@thorny duneThe frequency of crashes is too high
Berch i dont got all day man
yeah its almost daily
and it lags on the first 4 days of wipe
its up
yeah just got in
How have these crashes not been figured out? What is the issue...You guys are going to lose alot of players for this. I can for certain say I will not be buying VIP next month.
It's been going on for months
@gaunt tigerSomeone said it was the server's experience that I was selected as the winner to celebrate my birthday and gave me a link its that ture?
!scam
Hey, @sullen patrol
A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)
We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.
Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.
If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.
i'm getting kick message "hacking" right before i load into the server now, and idk why
!appeal
Hey, @glossy sluice
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
thanks
but is it ban, do i appeal ban? why does it let me load almost all in but then i get kick with that message
I can't see bans in the system, but I do know that seeing 'hacking' on the server screen is a sign you'll want to talk to the Admins
So please file an appeal
thanks dude i made appeal 🙏
My ban has not been lifted, I not played in the us long, my house is being corroded, please help me, here is my id:76561198195622167
!appeal have you already created an appeal?
Hey, @hollow zenith
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I've appealed, but it hasn't been processed yet😫
they can take 1-3 business days, sometimes longer, please be patient
eu medium?
please don't tag the admins, give it 5 more mins, it should auto restart, if not I will contact server admins
!report
Hey, @pale sable
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Make a ticket please
do not tag admins please or call out cheaters in chat
@balmy cypress 76561199711987948
@balmy cypress
@red frost @thorny scroll disconnect come to discord : Luke?
yes
yes
@red frost @thorny scroll send him a pm with steam64id
jitt doesnt respond
We'll have to wait until he reply
he can suckout then
jitt kicked me mid counter then doesnt respond
had rockets n everything
Hey, @last gull
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Appeal #c8db3f if anyones bored and wants to make some money
i need help
Hello there! What do you need assistance with?
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I filed a complaint, but no one spoke to me
You made a ticket?
Did you make an appeal or a standard ticket reporting a rulebreak?
i make an appeal,i send gor you
Ok, I understand now. The response time for the appeal is 1-3 business days as I stated above, but can be more if the situation is complex. Be patient and you'll get an answer to your appeal. If you have connected your discord on the rustoria site you'll also recieve a discord notification.
ok,i I hope the association will give me a fair answer
bro where is adminn ??,
i report one guys like 2h ago
but nothing
he full cheat
<@&274971100184576010>
Hello, i get banned because i was in team with cheater. That was my neighbour so i am so confused
!appeal
Hey, @tough lake
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Please wait for your ticket to be answered. We review tickets manually in the order they come in, stay patient we will get to it as soon as we are available
yes but its not u u loose all ur gun from this bad and sad cheater
he literally free cheating and shit on all people for 2 hours he took all gun from all people in zone
!appeal
Hey, @iron zinc
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
check, please Appeal #43de1b SERVER banned me with no reasons
appeals take 1-3 bussines days
anyone able to help me? it states i cant join due to client integrity violation. how do i fix that?
pls someone can mute guy on server he is racist, and toxic words
!report
Hey, @pine orchid
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Verify your game files via steam, this should help.
Someone please look at my ticket, kid rage cheating on US mondays. Got video proof but file is too large to attach to a ticket, I can still show the recording in VC.
#6837f7
76561199382322417
please upload on youtube or streamable. make video link and send please
Too much trouble, have an admin check the guy out and just ban him or have them join VC to look at my footage.
Noone is going to do that
sorry we dont watch screen share
🤦♂️
Please upload it to youtube and paste the link in the ticket
tickets are processed in the order they are received so please be patient
bro what patient
i have ben killed like 10 time minimum by this cheater
i can not play
i am not gonna adk in my base 10hours for waiting ban i can do nothing i exit b
my base he full headshoot
FINALLY
@balmy cypress
!ticket
Hey, @keen sigil
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
he got banned anyways : )
jitt still hasnt responded 😹
/ticket
Hey, @nocturne arch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
/ticket
Hey, @crisp sky
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
I decided to log on to the server, but I'm banned even though I've never played here before
!appeal @atomic galleon
Hey, @atomic galleon
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
tf is wrong?
Have you tried to reset your game and reconnect?
@balmy cypress 76561199678806021
!vipissues
Hey, @slate tusk
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
very nice support team
I opened a ticket for a 7 day ban. No response for 3 days. Great support team.
What's the ticket status?
Pending
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
haha
If you opened it 3 days ago then today's your 2nd business day
I've been waiting for 3 days for a 7 day ban
Never get banned then?
U did something no?
i got banned for "hacking" 15 months ago and i made a ticket since then and still didnt get response lol
I cant even make a new appeal , if u can help me please reply
real
!appeal
Hey, @ashen crane
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
already appealed, is there a way to speed up the process? 1-3 days just ruins a wipe that i am having. wtf
hi if you are lucky admin may see it and check but generally no because the appeals and reports process in order they come
whats crazy is that I make tickets all the times for cheaters, and now i'm banned. hopefully this is resolved, i enjoy playing on rustoria but this puts a bad taste in my mouth. thanks for the help
Banned for Come to Discord.gg/rustoria - Luke What i need to do
You can send a DM to @balmy cypress, he will help you 🙂
Yes
i just had a cheater despawn my base bro
Hello. You can DM @balmy cypress with your Steam ID and he'll respond as soon as he can 🙂
Oky thx
!report
Hey, @modern flame
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
?
@gloomy sparrow
Can you help me with my game
I got glitched into the vendor truck then I killed myself picked my loot and it crashed my game now I can’t join the server but every other server I can join
What error are you getting, and on which server?
Looking for US Monday help/ Server down?
I’m getting it on Mondays
It's booting currently
Oh ok thank you
US Mondays is currently offline
Very much
It will be up soon
How long do you recon
10/15 min usually for reboot
status update?
how long till an appela is resolved
!appeal
Hey, @soft dust
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
1-3 business days.
!appeal
Hey, @soft dust
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
already done it , just waiting
!appeal
Hey, @haughty mist
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
there is a guy blocking the outpust vendor he is not buyning
in rustoria eu main what can i do?
he is actively trying to bother
And if I made a mistake when purchasing, is there any way to get my money back?
there is a issue when i try to load in it says join rustoria discord - luke. what does that mean
Please DM @balmy cypress
!refund @near halo
Hey, @near halo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
!refund
Hey, @near halo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
The !refund command just gives you information and instructions for refunds. Using the command does not request a refund - you need to go to #payment-support and make a ticket for that.
can i please be unbanned
its been almsot 4 months now
i was banned for playing with hacker i wasnt even cheating im sorry
i just want to play for chirstmas break
!appeal
Hey, @dull bobcat
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
@stoic thistle im black listed
i was hoping to speak to an admin
or my banning admin @lilac nova
Please be patient for admins to assist you.
hello everyone, where can I write about the application, banned for cheats, although I have never played with them, I can pass any checks
!appeal
Hey, @brave apex
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
how do i get helped do?
@glass olive
try this Press F1 and type gc.buffer 2048 into the console
or gc.collect what ever works remember it and use when needed.
Doesnt work...
10x crashed
thats for Ram , doesnt help with ping
what do i try
make sure ur connecting to the server thats in your region
Sometimes it can depend on where u live
other then that its either ur wifi or im not sure what it can be
yes i am lol
Hello,my dear admins. My piping system workin very slow. EU long. Fix it pls
i play this server for 2 years straight
!report
Hey, @inner valve
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
i payed this vip for nothing bro
<@&274971100184576010> 10x crashed