support

[sly carbon]

it was 2 years ago

[hasty geyser]

Hi there, is there a supportmember who i can talk to?

[vagrant hearth]

glad to be back also wondering if i can get some understanding on weather my banner is eu or not since he hasnt contacted me or my teammembers about 9 hours after the ban just curious

[drifting totem]

one admin answered to me but yesterday and still hasnt text me back

[hearty fulcrum]

hello, how can we help?

[hearty fulcrum]

hello, i'm not sure if i understood correctly. are you asking if your ban is on our EU servers or something else?

[hasty geyser]

i think someone trys to steal Steam user Accounts and he told me he is an admin on this server

[hearty fulcrum]

hi, the admins will take a look for you when they are available. some situations can be quick, but others may require further investigation. it is also possible that the admin in charge of your ban/appeal may be busy currently. we appreciate your patience and understanding, thank you.

[vagrant hearth]

im wondering if the person that banned me is from Eu only bc after he banned me and my group , 5 mins after the ban i made an appeal he didnt respond even after hours of my fellow teamates trying to get the attnetion of a admin to help talk to and show evidence we had no connection with the person that got banned on the US main server

one of them even sat in the support for almost 7 hours with no one to talk to if you understand

[drifting totem]

❤️

[vagrant hearth]

sorry to be such a bother its just fustrating after trying to get this simple mistake resolved and not getting any proper support can be fustrating as you can imagine

[hearty fulcrum]

hello, if you suspect a player of cheating, please create a ticket to inform our admins. it is alright to send a new ticket on the same player and perhaps another admin will be able to take a look. also, if you have any clips, you can also provide an external link to the video if you have it uploaded to another site such as youtube, medal, or streamable, and the admin who reviews your ticket will take a look at it. i hope this helps

[hearty fulcrum]

hello, thank you for waiting and thank you for coming to check with us. this is a known scam, and that account is not an actual admin on our servers. we will never reach out to you on steam, and we will not ask you vote on any skins. please be careful of these scams and report the accounts to steam if you see them. if you have clicked on any of the links sent by the scammer, please make sure you reset your password and remotely log out of any devices you don't recognize. stay safe

[hasty geyser]

Thank you 🙂 i just wanted u to know

[hearty fulcrum]

much appreciated have a nice day!

[hearty fulcrum]

we do have admins of all timezones, but only the admin in charge of your ban can make a decision regarding your appeal. unfortunately, we do not disclose information about which admin is in charge of the ban. if you would like to speak to the admin and explain your situation or provide any evidence you believe is relevant, you can reply to the appeal that you have already created and explain further in there. when the admin is available to look into the situation, they will read what you have said and consider it. also, please do note that we provide an average estimated wait time of 1-3 business days for appeal responses - this average wait time may change depending on each situation. if you have any questions about the appeal process, you can ask here, and depending on the question, i may be able to assist you a little bit.

[hearty fulcrum]

we do understand this can be quite frustrating, and hopefully, i can help alleviate some frustration by answering some general questions you may have.

[vagrant hearth]

to put it in short and not waste more of your time , we met a naked on the spawn added him into team bc he sang a song for us gave his a tool to start and there on he was just on his own about a couple hours later we get banned while he was no where near us and not helping us do anything. We also have a clip of us reacting to finding out he was cheating after he got banned then realizing we got banned due to friending a naked on the spawn. is it possible to show you the clip and possibly help us get this issue solved quicker by having you send the evidence.

[drifting totem]

W mod

[raven bison]

Thanks

[hearty fulcrum]

unfortunately, our rules state that it is not allowed to play with cheaters regardless of whether or not you knew they were cheating, so i believe this is what has led to your ban. these bans are usually a 7-day temporary ban for your first time. i know that this is still not ideal as i'm sure you and your teammates were looking forward to playing the wipe. unfortunately, the rules are clear, and i believe that it is done this way because it is also unfair to the other teams on the server who were not in team with the cheater and died as a result of that player having an unfair advantage against them.
however, as i am not the admin in charge of your ban, i cannot give you any guarantees on what will happen with your ban appeal. you may still choose to explain your situation to the admin, and the final decision will be up to that admin to make.
i hope that this provides some clarity into the situation, and in the future, please do try and be careful who you play with

[vagrant hearth]

thank you for at least acknowledging our issue it does suck bc he was just a random but oh well thats life igs we were just trying to be nice thats all and we got this LMAO thank you though for helping out as much as you could

[vestal imp]

At least you enforce 1 rule... just need the rest 😉

[sly carbon]

respectfully i got banned and you guys say "depending on the situation" we where being friendly with a naked and it ruins our fun

and its like so weird we appealed like 3 minutes after ban and the guy who banned us just leaves his pc entirely and never even acknowledges us kinda weird

[hearty fulcrum]

of course. wish you the best of luck, and thank you for your patience and understanding. i'm sorry we weren't around to support your other teammate who was waiting for support. i hope this makes things a little better

[vestal imp]

@hearty fulcrum What happened to the part where you will monitor signs ect?

[pseudo vault]

shocking news: the world does not revolve around you

[sly carbon]

well yea bro thank captain obvious youre no help mind your own business bud

[hearty fulcrum]

sorry, i'm not too sure what you are asking about. can you explain a bit more? 😅

[hearty fulcrum]

please keep this channel for support requests only

[vestal imp]

One of the rules on the server was not to write abusive shit on signs or graffiti racist stuff ect. but apparently non of that is true or?

[sly carbon]

lily does the "depending on the situation" truly mean anything i swear it means nothing because when i read that it gives me hope but then i read the same chats over from people its just like why do you guys have that

[vagrant hearth]

lily is it possible for me to ask for one more thing and its for you to at least send the clip to the admin so he can possibly understand more since he hasnt seen our evidence against our issue ive dealt witha ban before when i was in a big clan and it was resolved about an hour after showing the proof to the banning admin

[sly carbon]

it only is "depending on the situation" when the guy feels like it

[hearty fulcrum]

that's completely understandable, and i will try to reach out to the admin in charge to let them know that you and your teammates are waiting to hear back. we hope that you will allow us some grace - this is not our full-time job, and we still have a life outside of our admin work, so sometimes, there can be a delay, but we are trying our best.

[sly carbon]

and not only that bro but whenever i have a real problem with an easy fix people just be hating and calling me and my team retarded

its just like the blasphemy is driving me nuts

[hearty fulcrum]

unfortunately, everything regarding the appeal needs to be within the actual appeal on our official website. if you would like to attach a clip, you can upload a youtube, streamable, medal, etc. link to the video in the appeal, and the admin will take a look when they check your appeal

[sly carbon]

okay

well i just did that

but it wont make a difference because dude went full off the grid after banning us

[vagrant hearth]

ah i see

[sly carbon]

i swear ive had past experience that takes minutes to solve and im usually like oh well but this one taking hours over us being friendly got me about to crash fr

and even when i wait for support it wont be the guy i need

its everyone but the person who banned me

[vagrant hearth]

i understand its not your jobs to always attend to this but ive seen this get resolved so much quicker when it comes to bigger groups but when its a small group it just seems impossible to get the attention of the banning admin yk but thanks anyways for helping as much as you could

[sly carbon]

sorry lily

[vagrant hearth]

at least your great at responding and not being rude like that gizmo guy

or that guy calling my friends the R slurs

[sly carbon]

this is like hours of logical and mental torment for our team for no reason and now i feel bad for you guys modding

[vagrant hearth]

like you lily are a great human being for at least helping us

[hearty fulcrum]

again, i really do hear you on the frustration for this wait on the answer, and as i said, i will try to reach out to the admin to let them know that you guys are waiting for them. in return, we would also appreciate a little bit of your patience while we wait for the admin to be available. i can see that it has been about 9 hours since the earliest appeal from your team came in, and that is about the average time of a decent night's rest or a full work day.

[vagrant hearth]

we appreciate you so much for at least typing more than a scentence thats not a copy and paste

[sly carbon]

okay

will i be notified when im unbanned because i know deep down you guys will unban me

i feel silly

but i appreciate what you can do

thanks lily

[hearty fulcrum]

since your discord profile is linked to our website, you should receive a dm notification from a Rustoria support bot that will inform you of when there is a reply on your appeal. please keep in mind that if your discord DM settings are set to private or closed, you may not receive this notification as intended.

[sly carbon]

okay dope

[hearty fulcrum]

of course, thank you for your patience and understanding as well. if i was able to help you out, i am glad

[sly carbon]

i needed to know that i can just get notified and not keep joining to a silly ban screen

[vagrant hearth]

Thank you lily we rlly dont want to play rusty moose we love this server as you can tell to our dedication to get back in

[sly carbon]

we wanna get back so bad

we love rustoria with all our heart

[vagrant hearth]

we love rustoria with our hearts

my blood runs blue yellow green red

[sly carbon]

my hours are mostly on rustoria so i cant just quit now

[vagrant hearth]

i started back in 2020 on rustoria i remember the day when it was at its peak

so beautiful dont you think lily

[sly carbon]

im sorry i had a temper tantrum i was just so so so sad

didnt wanna be banned from my favorite server

[hearty fulcrum]

thank you we love our dedicated players as much as they love our servers, and to reply to what you said earlier, komi, we do not discriminate big or small groups or solos - we always want to and try to give equal support to any and all players on our server, and this is true for all of our staff members. i hope you guys have a great day/night and hear back on your appeals soon.

[vagrant hearth]

thank you lily we love our dedicated admins like you lily

[vestal imp]

,,,,,

[iron scroll]

!ticket

[glass olive]

Hey, @iron scroll

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

hello, sorry that i missed this! if you notice any signs containing hateful or racist messages, please let us know in a ticket, and and admin will handle this accordingly when they get to your ticket!

[vestal imp]

I did 3 days ago, and it's still there

[hearty fulcrum]

oh no :( i'm not sure what happened. would you mind putting in another ticket? if you could also provide a detailed location of where the sign is on the map such as the grid and which part of the grid the sign is at!

thank you for letting us know!

[gloomy sparrow]

Hey, what response did you get on your ticket?

[vestal imp]

Apparently I did the F7 ticket? which is not working?

[violet ruin]

i love your servers but it was a little silly how a guy is trippling 10 of us and letting the defenders seal without killing them and after reporting him loads i dont have the "we banned the person you reported" notification

[unborn cosmos]

Ah, F7 tickets do not come to us they go to eac/facepunch. to create a ticket that we can check do /ticket in game or make one on our website https://rustoria.co/support/report
🙂

[violet ruin]

whats the consequences of such signs

[vestal imp]

Yeah I just realised lol

[violet ruin]

my teammate who tried to inside spammed these signs

after we kicked him

[lime dock]

Can I see if I am unbanned yet

!ticket

[glass olive]

Hey, @lime dock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bronze grail]

Why i can’t join to Eu Long?

[vestal imp]

it crashed

[bronze grail]

How long?

[vestal imp]

Your guess is as good as mine i'm afraid

[severe quail]

I made an appeal in thuesday,when ill get the answer?

[slow vapor]

Appeals take approximately 1-3 business days, more on more complex cases. Thank you for your patience.

[past stump]

Excuse me, does the refund response team work on weekends?

[long wren]

안하는걸로 알고있어요

[past stump]

Thank you for your kind reply

[long wren]

한국인 맞으시져? 페이먼트쪽 관리자가 1명이라 #payment-support 미리 환불요청하면 조건에 충족되면 바로 환불해드릴꺼에요

[rustic wagon]

crazy

[junior inlet]

x 10

aimbot

[glass olive]

Hey, @junior inlet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[past stump]

@long wren 네 맞습니다 답변해주셔서 감사합니다 구독 되어있는거 몰랐는데 결제가 되서 놀랐네요ㅜㅜ

[pseudo rain]

please help me, I was banned for cheats, well, I haven't used them more than once

[gleaming sky]

!appeal

[glass olive]

Hey, @pseudo rain

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rough summit]

i supposed to come to discord, said "Luke"

i was afk for a moment, went shopping, what is this about?

[gloomy sparrow]

@balmy cypress would like to talk to you, please send him a dm with your steamid

[pseudo rain]

I wrote to tech support

I do not find the server where the ban is, but finds another BR Long server, although the ban was given on rustoria eu medium

[wispy dirge]

@fiery isle what can I help you with?

[fiery isle]

oh i dont need help i forget to leave

sorry

oh actully

[wispy dirge]

You’re all good sir!

[fiery isle]

can you give me a chat mod maybe

[pseudo rain]

help me pls

[fiery isle]

type shit

[wispy dirge]

Apply and we can talk

[fiery isle]

you sure we can talk?

[wispy dirge]

Have you created an appeal?

[fiery isle]

cuz idk if i will able to apply again

[pseudo rain]

ye

[fiery isle]

later, cuz i have 18 mutes on server

but i became way smarter and older

ong

🙂

[wispy dirge]

I’d say put in an app if you can and plead your case

[fiery isle]

lol

[pseudo rain]

@wispy dirge ye i created appeal

[fiery isle]

you know, one day i will get chat mod

i just have to belive right

[wispy dirge]

It shouldn’t be too long before you hear back. Typically 1-3 business days depending on the situation

[pseudo rain]

okey thx

[brave shoal]

!apeal

!appeal

[glass olive]

Hey, @brave shoal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[muted frost]

Sup guys. Where can I appeal an unban?

[gleaming sky]

!appeal

[glass olive]

Hey, @muted frost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[brave shoal]

<@&274971100184576010> cheak pls appeals#2751dd

[ocean void]

Average response time for an appeal is 1-3 business days, but can be more or less depending on your situation. Thank you for your patience

[arctic root]

getting blatantly cheated on my stolen accounts.

any admins on?

[ocean void]

You can make a report about the player by using /ticket in game chat or visit the support website https://rustoria.co/support/report and make your report there so an admin can take a look

[arctic root]

already did

how long does it take for admins to get on.

[lyric basalt]

then wait for response please

[bitter lotus]

if you buy a "wipe vip" 1 day before wipe it will stay for the next wipe right?

[lyric basalt]

yes

[arctic root]

Still getting blatantly prefired and aimbotted by the same guy @lyric basalt

Ticket #9e3223

@misty scroll As you are on can you please check possibly.

[dark granite]

Every time you ping them here you distract them from the ticket before yours. Please be patient.

[arctic root]

All goods, I guess blatant cheaters are allowed to play at rustoria 🤷‍♀️

Reported an hour ago, they have been blatantly cheating for 4 hours now.

[thick nexus]

will i get a free vip for 2 boosts

[arctic root]

Wow this really good player just me found in a bush I hadnt moved from in 2 minutes.
Ticket #e0da6a

[slow vapor]

!report

[glass olive]

Hey, @knotty aurora

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[knotty aurora]

bro he is raided us

solo only heads and he is flying

[slow vapor]

You should include that information along with any other evidence in your ticket so an admin can check it

[arctic root]

Ticket #9e3223 WOW this really good player prefire headshot me again!

[arctic root]

I put the clip via streamable in the messages, will admin watch it.

[slow vapor]

Thanks for making a ticket!

[knotty aurora]

CAN SOMEONE

JUST WATCH THIS GUY?? I MEAN HE IS RAIDING US

[slow vapor]

please make a ticket as instructed above so our admins can check it

[knotty aurora]

very nice

admins getting raided by an cheater and nun happens

[arctic root]

Having the similar issues atm.

[knotty aurora]

bro like tf

what am i supposed to do? against a cheater

[raven mist]

Wait patiently

You're not the only one making a ticket

[sterile hamlet]

yes but the cheater raid us

what we can do against him and he greef our base

[near halo]

how can i report cheater

[slow vapor]

!report

[glass olive]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sterile hamlet]

!report

[glass olive]

Hey, @sterile hamlet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[knotty aurora]

alr

when he gets banned do we get our loot then?

[sterile hamlet]

nah bro the staff is sleeping tbh

[cursive sequoia]

when does eu mondays wipe?

[sterile hamlet]

he just keep pushing with his cheat

[knotty aurora]

nice nice staff

[sterile hamlet]

😮‍💨

[knotty aurora]

the best staff,the best server

[raven mist]

Thank you

Whats your ticket nr?

[cursive kayak]

@cursive sequoia

:flag_eu: EU Mondays

IP: connect mon.rustoria.uk:28012
Next Wipe: <t:1729519200:F> (<t:1729519200:R>)
Wipe Schedule: Mon @ 3PM UK Time
Map Size: 4000
Team UI: 12
Vote for Next Map

[sterile hamlet]

/ticket

[glass olive]

Hey, @sterile hamlet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[raven mist]

Did you even make one?

[sterile hamlet]

no

[raven mist]

Jeez

So you're here complaining when you didnt even do the bare minimum

Make a ticket and we'll look into it

[knotty aurora]

Ticket #37c8f6

WELP

BECAUSE WE ARE TRYING TO DO SOMETHING AGAINST THIS GUY

[raven mist]

You're in here bashing on staff when you could've made a ticket 30 mins ago

[knotty aurora]

he has the finest spray on earth

[raven mist]

we'll get to it

[vagrant hearth]

shenzyy

is it possible to see if my banning admin is on

[knotty aurora]

SO

is my ticket gonna be seen?

[vagrant hearth]

!support

[knotty aurora]

ADMINS?

WAKE UP PLS

[vagrant hearth]

jeyted you prolly wont get help bro

[knotty aurora]

fuck

[vagrant hearth]

been banned for a day and our ban admin hasnt been avaliable even 5 mins after we got banned trying to get his attention

[knotty aurora]

this server yall admins just sleeping

[vagrant hearth]

idk usually it aint like this

igs they just changed alot

[arctic root]

@raven mist Ticket #9e3223

[knotty aurora]

ADMINS

[rain palm]

still waiting for my banning admin to look at my appeal

[vagrant hearth]

admin

plz its sucha simple fix we even have the video

to defend us its jsut oop i see the mistake boom unbanned

[rain palm]

https://cdn.discordapp.com/attachments/948284012420550726/1297443774229774416/RUST_2024.10.19_-_21.17.12.06.DVR_-_Trim.mp4?ex=67169aed&is=6715496d&hm=54afedf8838d90160d21eb1ecad0f31c22a38fff957085fbb1000f7bd2d920f9&

[vagrant hearth]

HERES THE PROOF JUST LET US BACK IN OUR BASE IS DECAYING LMAOOOOOOOOOOOO

[muted gust]

@torn heart When is the #vip-stock-role-assign adding mondays it has Been aa problem for 5 months now wake up

[hearty crag]

@stiff widget

@stiff widget

[raven mist]

What do you need help with?

[fiery jetty]

Does anybody else get disconnected when loading in for "hacking" no idea why im getting this

[raven mist]

!appeal

[glass olive]

Hey, @fiery jetty

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty crag]

I need answers to why my group was banned on Rustoria us small

[raven mist]

!steamid

[glass olive]

Hey, @hearty crag

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fiery jetty]

But im not hacking I dont understand, first time im loading into rustoria eu official in a longg time

I was never banned

[hearty crag]

I was banned be76561199325544623

[raven mist]

!steamid

[glass olive]

Hey, @fiery jetty

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fiery jetty]

76561198968608342

[raven mist]

You were banned for playing with "flipz"

[hearty crag]

Does it say why he was banned. I genuuinly don't think he was cheating

[raven mist]

For hacking 😄

[raven mist]

You should be good to join

[hearty crag]

Is there any way I can talk to a admin on the server

[raven mist]

You're talking to one

[fiery jetty]

Yeah Idk why it keeps disconnecting me for hacking

[raven mist]

Fixed now sir

[fiery jetty]

Thanks mate

[hearty crag]

Can we voice call

[raven mist]

I'm not your banning admin, but seems like they were caught cheating i'm afraid. You can talk to your banning admin in your appeal

[hearty crag]

Alright, thanks

[fiery jetty]

Youd be surprised how many people lie about cheating thats why i dont play with randoms, not tryna get banned for association when i dont know theyre cheating

[quaint pine]

A player who cheated and was subsequently banned took my house, but is it possible to give it back to me?

[arctic root]

You are blatantly cheating. You will be banned soon enough.

[quaint pine]

I don't know what you can't give up

[rain palm]

yo shenzyyy

[ebon raptor]

Hello, tell me what the problem is, on your servers the ping suddenly began to jump to 10 thousand for about two minutes and then it stabilizes back, so every 5-6 minutes after someone did something like opening doors, I reinstalled the game and nothing helped. There are no problems with the Internet. On other projects I checked everything was stable

[raven mist]

Try to make a #network-support-old ticket please

[raven mist]

Ello

[rain palm]

is our banning admin on?

[raven mist]

No idea? 😄

!steamid

[glass olive]

Hey, @raven mist

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

^

[torn heart]

why am i being pinged for this

[rain palm]

https://steamcommunity.com/profiles/76561198410418682/

[torn heart]

ping someone else please 😭😭😭

[quaint pine]

?

[civic marlin]

@gloomy sparrow

[arctic root]

No.

[civic marlin]

I have made a appeal and for some reason when I check the site i can't see where it is

[raven mist]

Forwarded to banning admin

[raven mist]

!steamid

[glass olive]

Hey, @civic marlin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[quaint pine]

Ok thank you, the cheating player was banned, thank goodness for that

[rain palm]

idk who that is can you tell me his name?

or find out for me?

[raven mist]

I cannot tell you i'm afraid and i'm pretty sure your teammates have been told we are not disclosing that

[rain palm]

sry about that i forgot

[rancid pagoda]

hi i need a support pls

[ebon raptor]

check my ticket pliz

[rancid pagoda]

i have a ban i need help pls

[hearty fulcrum]

hello, please make an appeal on our website https://rustoria.co/support/appeal
we do not accept appeals on discord, thank you

unfortunately, we do not disclose this information, but if you made an appeal, the admin who is in charge of your ban will take a look when they are available to take a look. thank you for being patient

[vagrant hearth]

omg hi lillyyyyy

why is our banning admin being our biggest hater

[rain palm]

LILYYY ITS BEEN 19 HOURSSS

[sly carbon]

Good morning support channel

[hearty fulcrum]

hi, thank you for making a report. we answer tickets in the order that they are created, so it may take a little while if there are more tickets ahead of yours

[vagrant hearth]

day 2 of this ongoing investigation

[sly carbon]

What are they investigating

[hearty fulcrum]

hello again, z and komi 😂 shenzy and i have informed the admin in charge of your appeal

[sly carbon]

Cool

[vagrant hearth]

we just messin around dw

[sly carbon]

I appreciate that but once it reaches 24 hours I’m crashing out

[vagrant hearth]

lucky i got to go to a concert when it hits 24 otherwise id crash out to

[rancid pagoda]

@hearty fulcrum check my ticket pls

[vagrant hearth]

lompy leave lily the goat alone

shes trying to help everyone one at a time

[sly carbon]

https://tenor.com/view/pls-unban-gif-4358630212264177579

[rain palm]

https://tenor.com/view/discor-gif-20717014

[hearty fulcrum]

noooo thank you for being patient while you guys wait. i am also hoping that the admin will get you guys an answer soon it is possible that they are currently busy- and like i said, this isn't our full-time job and we all have lives. the average response time is 1-3 business days and it is probably not going to take longer than that average wait time, but if it does, i will send the admin another reminder for you guys

[sly carbon]

awww

thank you so much

[rancid pagoda]

please i need play and i have a ban, urgent

[vagrant hearth]

lily you are the goat

[hearty fulcrum]

[sly carbon]

i love you and gizmo

[vagrant hearth]

i swear your so help ful i appreciate you and gizo you guys work so hard

[sly carbon]

you guys are the best

[vagrant hearth]

gizmo mb

[rain palm]

https://tenor.com/view/goatishere-gif-26768694

[vagrant hearth]

https://tenor.com/view/the-voices-cat-mad-going-insane-going-crazy-gif-24274574

[sly carbon]

like by using my context clues the person who banned me had to like go camping or something bro fr just disappeared off the map

[vagrant hearth]

https://tenor.com/view/2000years-later-spongebob-gif-13021228

[rain palm]

https://tenor.com/view/black-man-down-syndrome-rizz-gif-13021584249069787017

[vagrant hearth]

https://tenor.com/view/bingus-meme-gif-20230998

[sly carbon]

lily can you call komi an idoit for me?

[rain palm]

KEEP THIS OUT OF #support

[vagrant hearth]

lily plz dont

[hearty fulcrum]

yes, unfortunately, gravity is right. i appreciate you guys, but let's move to #general for the conversations and jokes thank you !!

[vagrant hearth]

okayyyyyyyyyyyyyy:(

[rapid fable]

yo

i need help on getting unbanned

[hearty fulcrum]

hello, have you created an appeal on our website?

[rapid fable]

yea its ben an hour

[hearty fulcrum]

https://rustoria.co/support/appeal if you haven't made on yet, here is the link

[sly carbon]

lily quick question

if someone calls me a retard and i feel uncomfortable and offended can i report there discord message?

we have loots of proof

[hearty fulcrum]

the average wait time for an appeal is 1-3 business days, and it depends on the availability of the admin in charge of your ban. if you have already created an appeal, please wait for the admin to respond, thank you!

[rancid pagoda]

How long does it take to see the ticket issue?

[hearty fulcrum]

unfortunately, we don't moderate for things like this. if someone is making you feel uncomfortable, i suggest blocking them so that you do not see their messages

[vagrant hearth]

lily are you saying its okay :0

[hearty fulcrum]

hello, my message right above yours answers this question!

[sly carbon]

but does it only apply to racism and homophobia and not just straight up offending people

[slow kestrel]

I need to be unbanned asap plz

[hearty fulcrum]

yes, unfortunately, we cannot simply mute everyone who is being offensive. it is different when someone is being racist or homophobic. if we did mute everyone who was being offensive, i don't think we would have the time to answer ticket reports or answer ban appeals

[sly carbon]

"The term “retard” is often used as a derogatory slur"

so i dont understand how the server allows that

but komi is one of those no cap

[vagrant hearth]

all we want is to be free from these chains and our reign of terror will end and we wont have a reason to return

[slow kestrel]

You could keep monkey ban and un ban me

[rain palm]

5 hours until crash out

[vagrant hearth]

WE JUST WANT TO PLAY RUST LILY PLEASE

[sly carbon]

https://tenor.com/view/get-me-out-free-prison-work-stuck-gif-13598828

[vagrant hearth]

T MINUES 5 HRS TILL CRASH OUT

[raven mist]

Guys move out of #support

[rain palm]

WE NEED SUPPORT

[raven mist]

You already got an answer

[vagrant hearth]

https://tenor.com/view/eric-andre-let-me-out-gif-18252480

[raven mist]

[slow kestrel]

Yessir 🫡

But anyways we need unbanning

[raven mist]

#general

[sly carbon]

wow im so sad

[ocean fulcrum]

you guys are softies

[vagrant hearth]

Take that to #general PLZ

[rain palm]

please take that to #general please

[maiden plank]

hey so what if i've waited out my ban time but once its up it just says im banned with no timer now

i cant even appeal it cause it says no ban found on support

[maiden plank]

good luck dude Im in the same boat and they legit dont care if you didin't know or not i even had video proof

took 3 days too

[gleaming hound]

@torn heart When is the ⁠vip-stock-role-assign adding mondays it has Been aa problem for 5 months now wake up

[torn heart]

I DON'T KNOW

[gleaming hound]

wake up

[muted gust]

Make them fucking do it holy

Problem 7 Months now probaly

[gleaming hound]

When is the ⁠vip-stock-role-assign adding mondays it has Been aa problem for 5 months now wake up

[rain palm]

I believe my Rust ban is unfair, as the circumstances surrounding it seem to lack transparency and justification. Despite my consistent adherence to the game's rules, I found myself penalized without clear evidence or a thorough explanation. The admin team's handling of the situation has been frustrating; their communication has been vague and unhelpful, leaving me with more questions than answers. Instead of fostering a supportive community, their approach feels arbitrary and dismissive, undermining the trust players should have in the moderation process. I hope for a fair review of my case that takes into account my history as a responsible player.

[civic marlin]

76561199697784812

[civic marlin]

what do i do with that

[civic marlin]

here is my steam id in just go there and it just shows me my profile

[torn heart]

im a whole player

[full kite]

been fucking scammed out of 50k scrap

i have proof

[torn heart]

scamming isn't against the rules

[hardy herald]

Didn't quite age well.

[full kite]

i bet 10k scrap on 5 and only got 10k back

[torn heart]

make a ticket

with the proof

[full kite]

how

[torn heart]

/ticket in-game

[glass olive]

Hey, @torn heart

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[torn heart]

or on the website https://rustoria.co/support/report

website probably easier for ur case

[muted gust]

Ur not admin anymore?

[clear spindle]

🤡🤡🤡

[torn heart]

no not at all

[dark radish]

dropping by for 1 message, W pfp

[umbral dust]

yeah, hold it

[tribal siren]

what happened 3rd week yapper @arctic root

[umbral dust]

i dont think they are allowed to play at rustoria.

[magic mulch]

@arctic root sup brodie hope you okay 😂

Yeah sure buddy HAHAHA

[hardy herald]

https://tenor.com/view/angry-gif-18116361

bro's holding it like

[tribal siren]

looks like someone's gonna get a special role in sea drama dc aye? @arctic root

[full kite]

im stuck at koth border

i cant get to my tug boat

[clear spindle]

@arctic root 🤡🤡🤡🤡🤡🤡🤡

[civic marlin]

how can i see the status of my appeal

[dark radish]

the support website

[umbral dust]

https://rustoria.co/support

[open grail]

Hey is there a Sea long admin here

i have an urgent issue to discuss

[long wren]

what kind of issue

[open grail]

I just wanna confirm something with you guys before i take a moderation action

[sinful cargo]

Is there anything staff can do, if a guy that raided us got banned from my report?

I'm assuming not, but just asking incase

[clear spindle]

Just raid the hacker's base

[sinful cargo]

not sure where that is

i countered the offline right as they were in our core

so all they stole was metal and gp

[clear spindle]

Admins dont interfere with the play man

[sinful cargo]

Damn, i was hoping maybe i'd get a supply drop or something like when people donate

[clear spindle]

Nah, just hunt the hackers base and raid it

Just raid every base near u hahahaha

[umbral lintel]

i have a hard cheating on toria meduim us

[unborn cosmos]

Did you still need anything answered?

[quiet widget]

i found a cheater rustoria medium us

RX 6700XT

[ocean void]

!report

[glass olive]

Hey, @quiet widget

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rain palm]

why cant i make my ticket

[zealous kettle]

Have you made multiple tickets quickly?

[rain palm]

no

last one was one day ago

[zealous kettle]

Have you tried refreshing the page?

[rain palm]

yes

[zealous kettle]

Try making it through an incognito tab

[rain palm]

okay

nope still didnt work

[zealous kettle]

Are you in-game at the moment?

[rain palm]

no

i wish i can be if i WASNT BANNED

for some stupid shit

im sorry

[hearty fulcrum]

are you attaching a file to your ticket?

[rain palm]

yes

https://tenor.com/view/goatishere-gif-26768694

[hearty fulcrum]

that can cause this error if the file is too large. please upload the clip to an external site like youtube, streamable, or medal, and then paste the link into your ticket. the admin will review the clip with your ticket when they get to it.

[keen beacon]

I can't seem to get Rust+ to work on Low Pop

it'll pair, it will just say "server offline" ( other servers work fine i just paired another )

[rain palm]

do i put the link in the info box?

[rain palm]

omg it worked

THE GOAT LILY

best admin ever

[raven bison]

mod*

[neat badge]

hey i was banned for getting loot from a cheater

anyway i can get unbanned wasnt in team ui or anything

[ocean void]

have you made an appeal yet for your ban?

[neat badge]

no

i dont know how and its not gonna get unbanned cause u aint check shiiiiii

[ocean void]

!appeal

[glass olive]

Hey, @neat badge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean void]

You can make an appeal via the support website listed in the message above

[agile hound]

please look into it

hes already been reported bro

[toxic urchin]

wait till admins get to your ticket.

[near sun]

@west osprey check dms

[near sun]

@raven bison

@raven mist can i get unbanned

[stuck burrow]

Any admins able to look at a ticket for me please and thank you 🙂

[slow vapor]

Have you made an appeal ticket?

[slow vapor]

Admins will eventually check all tickets. Thank you for your patience

[hot tangle]

Who from supports online now?

[slow vapor]

hello!

How may I help?

[hot tangle]

i writed you on private

[mystic ferry]

Admin when i try to open my door it instanly closes why ?

<@&274971100184576010>

on eu main

[unborn cosmos]

There is probably something in the way of the door, for example if a minicopter is blocking a door it does this.

[drowsy bone]

uhm how i can appeal my ban if i dont have hacks or smth??? and idk how tf i have this ban cause i dont play rustoria

[unborn cosmos]

!appeal

[glass olive]

Hey, @drowsy bone

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silent widget]

i just banned on rustoria servers idk why but it says because i played with cheater on eu small but i just connected eu small and didnt even partied with someone and in 10 min i left

[unborn cosmos]

Hello, if you would like to appeal your ban please do so through our support website

https://rustoria.co/support/appeal

[drowsy bone]

i got ban on eu small year ago for nothing XDDDDD

[silent widget]

xDD

[drowsy bone]

can u check my ticket? Appeal #78bd9e

[silent widget]

i did but i wasn't connected with discord because in my country they banned discord and i am using vpn right now

[unborn cosmos]

Your appeal will be checked by the banning admin as soon as they can but please do note it can take some time so we like to give a time frame of 1-3 business days for a response. Thanks for your patience in the meantime 🙂

[unborn cosmos]

That should be fine as long as you can still access your ticket to see the response

[silent widget]

how can i check my ticket

i found it ok

[unborn cosmos]

By visiting that website and signing in with your steam account

[silent widget]

thx for helping me

[unborn cosmos]

No worries, have a great rest of your day!

[silent widget]

you too

[drowsy bone]

ok

[mystic ferry]

ok ty there is a bike there its stuck there idk how it got inn my airlock

[unborn cosmos]

Haha no worries, now you know for next time to look for any sneaky vehicles blocking your doorway 😂

[violet glacier]

WHY AM I CONSTANTLY GETTING LOCKED OFF FOR HACKING WHEN JOINING THIS SERVER ??

[mystic ferry]

hahhahha xd:3

[violet glacier]

not even funny tho because every other server i have no issue but this one

dumb server ...proberly dead server anyways 48% rep ...5 players no wonder

[unborn cosmos]

!appeal

[glass olive]

Hey, @unborn cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[orchid relic]

BP wipe on server Rustoria EU mondays

[lime dock]

How do I see if I am unbanned

[silent widget]

in their website

[lime dock]

Where

[silent widget]

go support and then appeals

[lime dock]

Ok

[ruby acorn]

wheres the channel for vote for the map

[slow vapor]

!map

[glass olive]

Hey, @ruby acorn

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[agile glacier]

<@&874995535881326632> im forceban pleas help

[toxic shard]

!appeal

[glass olive]

Hey, @agile glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[placid mango]

Where can I see if my VIP status is active or not?

<@&874995535881326632> <@&274980199668645888>

[unborn cosmos]

you can head to https://donate.rustoria.co/ and then log in to see your vip status

[placid mango]

thanks

[long wren]

ingame type

[unborn cosmos]

this too haha

[blissful echo]

Hey my friend just purshase the vip wipe on EU mondays and we didint get hit

[lyric basalt]

Tell him to open #payment-support ticket please

[blissful echo]

already do

[lyric basalt]

Please wait as only few staff members are dealing with payment support requests

[agile glacier]

<@&874995535881326632> im forceban pleas help

[long wren]

!appeal

[glass olive]

Hey, @agile glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

you were banned from what?

[agile glacier]

i was forceban from facepunch and now im still ban also on rustoria pleas unban

@long wren i was forceban from facepunch and now im still ban also on rustoria pleas unban

[long wren]

huh???????

[worldly dagger]

Please check my Appeal #6b91ee

[agile knoll]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[worldly dagger]

That is not intentional I hope you understand. I am using dif. language.

[dark granite]

If you were banned by EAC/Facepunch, then you cannot play on any official rust server.

[cursive elbow]

#looking-for-group

[fickle sigil]

I have an open ticket but no one answers me, is anyone available?

[unborn cosmos]

Hello, tickets are answered in the order they are received so I'm sure an admin will get to your as soon as possible. if it is an appeal you have sent then it can take a little longer and we give a time frame of 1-3 business days. in the meantime thanks for your patience! 🙂

[iron sonnet]

i need someone to answer my ticket now

the same mf is cheating

please someone look at my ticket

and ban this fucking loser

im fucking losing my mind over here cause he is blatanly hacking

im so fuckin pissed right now dude

[unborn cosmos]

Your ticket will be reviewed as soon as possible. I understand the frustration so thanks for your patience while our admin team gets around to reviewing your ticket 🙂

[iron sonnet]

and hes russian ofc

im fucking losing MY MIND OVER HERE

[fickle sigil]

entiendo que haya muchos tickets,pero no me puedes dar un plazo de 1 a 3 dias cuando el wipe ya ha empezado y tengo pagado el vip y no puedo jugar...si lo pago es para no tener cola,y tengo 400players de cola....

[unborn cosmos]

Tenga en cuenta que esto es solo si ha sido baneado. ¿Es este el caso?

[fickle sigil]

baneado de donde?

no estoy baneado ni steam ni del server ni nada..

[unborn cosmos]

Ah, está bien, si es un informe sobre un tramposo, lo revisaremos mucho antes. Perdón por la falta de comunicación.

[iron sonnet]

no habla english

[fickle sigil]

no es un imforme de un tramposo,yo tengo pagado el vip para no tener cola,y con el vip pagado estoy intentando entrar al server y me pone que tengo 440 jugadores de cola...

[unborn cosmos]

¿Has intentado salir del servidor y volver a unirte?

[fickle sigil]

si,he salido y he vuelto a entrar,y tambien he reinicado steam y no funciona

podemos ir a una sala de voz y te comparto pantalla y te lo muestro?

[unborn cosmos]

Vale, entonces si has hecho un ticket #payment-support deberías recibir una respuesta lo antes posible. Disculpa las molestias. @fickle sigil

[fickle sigil]

De acuerdo muchas gracias @unborn cosmos

[unborn cosmos]

No te preocupes, disculpe nuevamente las molestias y espero que este problema se resuelva rápidamente.

[frigid salmon]

rustoria 2x vanilla eu crash?

??

[fresh heron]

i cant load into it either

[lyric basalt]

Forwarded to devs

[worldly dagger]

Please check my Appeal #6b91ee I did not say dirty words please help me

[fickle sigil]

necesito un admin que me solucione el problema,llevo 2h sin poder jugar...

I need an admin to solve the problem, I haven't been able to play for 2 hours...3

[wispy dirge]

What isses are you having while trying to connect?

[fickle sigil]

tengo pagado el vip y no me salta la cola

br-132 is my ticket

[wispy dirge]

You will need to wait for our payment support team to respond as they are the only ones who can assist you with this.

[fickle sigil]

I have bought the VIP for a week, I have been waiting for 2 hours without being able to play and they do not answer the ticket

[spiral crystal]

i would like some help

[wispy dirge]

I am sorry that you are experiencing some difficulties, you will need to wait for that team to reply.

[wispy dirge]

What can I assist you with?

[scarlet zodiac]

hello what is the group size limit on rustoria EU mondays ? thx

[spiral crystal]

i bought vip to the wrong server. i bought vip to EU Main but i was supposed to buy to EU mondays..

[cursive kayak]

@scarlet zodiac

:flag_eu: EU Mondays **- JUST WIPED: <t:1729519407:R>**

IP: connect mon.rustoria.uk:28012
Next Wipe: <t:1730124000:F> (<t:1730124000:R>)
Wipe Schedule: Mon @ 3PM UK Time
Map Size: 4000
Team UI: 12
Vote for Next Map

[wispy dirge]

No limit on size, just the UI is capped at 12

[wispy dirge]

You will need to create a #payment-support ticket and that team can assist you

[fickle sigil]

#payment-support no contesta,yo llevo 2h esperando

[last edge]

Los tickets son contestados en orden de llegada

[fickle sigil]

se deberia dar prioridad a los tickets de la gente que paga que para ago pagan

[scarlet zodiac]

thx

[odd thorn]

are vpn prohibited?

[tame bear]

Is there any way to inquire if a particular player had been banned from playing on Rustoria US long? We suspected a player yesterday and we noticed his profile (private go figure), got a Game Ban (0 days ago); so literally today. But we're unsure if this is on Rust or not due to the nature of the profile being private.

Thank you!

Or is that considered too private/personal to disclose type of information

[shy swift]

how can I buy VIP for Kazakhstani currency?\

[raven mist]

If it shows up on the profile that means its a gameban on whole of rust

(if the gameban is for rust) 😄

[tame bear]

Yeah that's the question. Was wondering if the server picked up a log of him being banned, because the server caught him cheating (don't know how these things work). But was just more curious than anything

Since the player was doing some magic tricks inside our base yesterday, and we were puzzled how he was able to even get in....

Then noticed the game ban coincidentally today

[raven mist]

We normally dont discuss players bans but can you send me the profile?

[tame bear]

But he could have been botting/hacking in other games, not necessarily Rust like you pointed out

[raven mist]

Did you also f7 them?

[tame bear]

My teammate did yes.

[tame bear]

Understandable! I'll send it over now

[dark granite]

hello, can you use paypal? That would convert it into your local currency. Otherwise you'll need to use a credit card, which should do the same.

[raven mist]

If they were gamebanned your teammate should've gotten a message too on rust

[tame bear]

Ah that's true

Appreciate your response 🙂 Thanks again. I'll just ask my teammate if he got that popup notification (completely forgot about that!)

[pallid tusk]

rustoria us long ?????

[trim lodge]

us long not working

[dark granite]

Thanks for letting us know.

[near halo]

hello is there anyway i can get help i got banned from rustoria us medium for playing with hacker but i didt know he was hacking never did my team can i get help please

[dark granite]

!appeal please fill out an appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dark granite]

If you already have, please note the response time.

[near halo]

i did but it never verifed it so i dont know if it send

[dark granite]

Try to create another one, if it lets you, it didn't work. If it did work it will tell you you already have an appeal.

[wicked yacht]

Hello, im having ping isses in eu monday thats happen to me only in this server

i have 2000 of ping when normally i have 20/30 in eu servers

[dark granite]

Nothing else happening at the moment? Downloading an update etc?

[wicked yacht]

Nothing its all ok with my internet

[dark granite]

Ok, go here and raise a ticket, please. https://discord.com/channels/274965952116817920/989424320797364224

[shy swift]

only this way and not how else?

[dark granite]

Those are the only two options we have I'm afraid. Credit/Debit card or Paypal.

[near halo]

sorry doobry is there any other way i can because the hacker/ cheater what was on my team has got banned can i do it another way because it aint letting me summit the appreciation

[dark granite]

No, the appeal is the only way. Try signing out of the rustoria page and back in again.

[near halo]

ok

[wicked yacht]

i just opened 1 ticket of payments if you can close it

[dark granite]

Doh, my bad, sorry. I'm sure it will be closed when they see the content.

[wicked yacht]

Perfect

[near halo]

it still aint working:(

[dark granite]

Can you send me a screenshot?

[lusty canopy]

what time is the wipe on this server client.connect medium.rustoria.uk:28010

[dark granite]

https://discord.com/channels/274965952116817920/1279953303613997087

[near halo]

it said i have one but then that was sent at 2am but the thing is is that aint me what sent it

[dark granite]

2am might be the server time rather than yours.

[near halo]

yup

soooo idk if it sent

[dark granite]

You just said you have one 🙂

[near halo]

ok

if i dont get a responce in 3 days then what do i do

[dark granite]

Then come back and let us know. But if you have an appeal visible, it will be responded to soon. If it's your first ban for playing with a hacker, it's probably only a 7 day ban. BUt the next one will be longer. Be careful who you team with, please.

[near halo]

yea man i know i have 2.8k and i dont normaly team with randos but my team mate said that he found a new guy and then he was cheating but didt know

[dark granite]

Sorry to hear, make sure you let your team mate know (repeatedly:)) the same about being careful with those team invites.

[near halo]

true man have a good day

[supple patio]

Hi, it's been more than half a year since my last blocking I want to appeal but it says you've already appealed, what should I do?

[fading wyvern]

ban fucking cheater in eu long

FAST!

[dark granite]

!report please fill out a report here or /report in game. Don't call them out here or in game as it makes it harder for them to be banned. Thank you.

[glass olive]

Hey, @fading wyvern

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[drifting totem]

Appeal #ef9199 3DAYS ......

[fading wyvern]

хуесосы на админах

забаньте дву пидорасовв хули вы сидите сложа руки

фаст нахуй

[hearty sleet]

!ticketru

[glass olive]

Привет, @fading wyvern

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

[visual elm]

!appealRU

[glass olive]

Привет, @visual elm

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[dark granite]

Sorry but it's 3 business days; so Saturday and Sunday didn't count. Thank you for your continued patience.

[drifting totem]

[dark belfry]

Ticket

[wet carbon]

hello

[vital talon]

Ticket #6ddea7 follow up for this ragehacker since yesterday.

[dark granite]

Stuff like this in #general please.

[dense anvil]

this is your server bro, why u deletexd?

bugtoria

[dark granite]

This is a support channel. And we don't offer support for pilot error. 🙂

[dense anvil]

this is a fking bugxd

just check it bro 🙂

[dark granite]

I've watched it numerous times. Looks like you hit cargo with an attack heli 🙂

[drowsy meadow]

XDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

[dense anvil]

xddd

[drowsy meadow]

u must be blind

[dark granite]

probably the hitbox of the hot air baloon tbh

Either way, far more likely a rust issue than a rustoria issue 🙂 But feel free to post in #general and get everyone's thoughts.

[drowsy meadow]

so tell me

what this channel for?

#support

[dark granite]

Yep 🙂 With Rustoria servers. 🙂

[drowsy meadow]

it was on EU long xddd

so it is on rustoria servers

[cunning carbon]

"pilot error"

[drowsy meadow]

@cunning carbon u are bad pilot

[cunning carbon]

xddddddd

[dark granite]

But it's an issue with the game, not our server. 🙂

[drowsy meadow]

that what @dark granite said

[drowsy meadow]

https://tenor.com/view/mr-rogers-nightmare-clown-gif-5401671

[dense anvil]

xd

[drowsy meadow]

anyways

tell me what this channel for?

support channel

what should i write here?

why this channel even exist

[cunning carbon]

issues with rustoria servers 🙂

[dark granite]

Help with server stuff, VIP, bans, connection issues. There's even a pin above that explains it all.

[drowsy meadow]

i wrote here many time but always told that i should create a ticket?

so why dont u just delet this channel?

if i cant report here anything?

[dark granite]

Nailed it. A bug with a game mechanic is not a server issue, it's a game issue which unfortunately we can't help you with.

[dark granite]

You can report anything you like. But I'm advising you that raising a ticket for a game mechanic will not give you any other answer. Trying to save you wasting your time.

[cunning carbon]

now you said it's a bug with game mechanic, but earlier you said it's pilot error
Then what is it now?

[dark granite]

It's one or the other. 🙂

[cunning carbon]

sorry for asking, i'm just a bit confused

Just want to know if i'm the bad pilot or it's a game bug

[dark granite]

To start it looked like you crashed into it but after the 33rd watching, it's like you hit nothing. And with the hot air baloon there, that might explain it. You were going pretty fast too. So, I honestly have no clue. 🙂 You could try to submit a ticket here: https://support.facepunchstudios.com/hc/en-us

[green bridge]

I'm banned for playing with a cheater, but I've never played with them, can I apply for an unban?

[dark granite]

!appeal Hello, please raise an appeal here.

[glass olive]

Hey, @green bridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cunning carbon]

Thanks dude, you're a legend

[dark granite]

No, you are the legend, taking an attack heli and trying to land on cargo. On vanilla!

[green bridge]

How long does it take to respond to an application on the site?

[dark granite]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dark granite]

I tend to stay at 5000 feet with my mouse on like 5 dpi 😄

[drowsy meadow]

i mean i reported lot of things like cheaters and etc... even a game bug too (i tried on the website but i cant report general bug for some reason...) here i got answer form an ADMINISTRATOR to create a ticket on a cheater.... He took 10 ak kits form us before he got baned...(we had to raid back our kits) i just ask why is it matter where i am report? if there is a support channel why we cant use it?

[drowsy meadow]

u want see how much scrap we have?

[raven mist]

Cheater reports are always through the website

[dark granite]

Clearly shed loads 🙂

Anyway, #general now please 🙂 If there's no further support you need

[drowsy meadow]

so if u see i send a clip here about a guy triple me from 300 meters with a sar when i am fulkit ak, u cant just spectate him immediately? i rly have to wait 2 hours and lose 5 more kits to him?

[raven mist]

Not only you are reporting cheaters , so yes we’d still ask you to make a ticket

We have one central place where we handle tickets

Would be pure chaos if everyone would report stuff in here

[near halo]

ay man can i put the discord of the guy who was cheating in here

so atlest you know who he is in discord

speXy.
vraxnc

[quaint pine]

76561197986582087 hack

[sly quiver]

how do i make a ticket to report

[frail wadi]

!ticket

[glass olive]

Hey, @sly quiver

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frail wadi]

!ticket

[glass olive]

Hey, @quaint pine

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[haughty hinge]

us mondays lagging hard

[dense light]

Active admins but 1hr 20mins since my ticket guy legit is aimbotting and we cant do anything 🙂

[random fog]

I need a adim on us mondays my name is dexter morgan on steam my sleepong bag is glitched

[long wren]

i think can't help you

[loud meteor]

76561198874205894 hack

[random fog]

evrey time i spawn in i glitch aroind and cant move why cant you just delete it and replace it???

[long wren]

!report

[glass olive]

Hey, @loud meteor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unborn cosmos]

That seems to be a game issue, admins don’t interfere with gameplay so unfortunately they can’t delete the bag for you no

[loud meteor]

@long wrenI've already thrown 10 reports at him, the vac system will automatically ban him only in the morning, could you check and do it now?

[versed gyro]

I get falsely server banned for what?

[patent bolt]

did you submit a appeal?

[mighty schooner]

!report

[glass olive]

Hey, @mighty schooner

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @versed gyro

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mighty schooner]

can a mod look at my ticket

<@&393554009799000064>

[brittle rampart]

If I crash can I get priority?

[dawn topaz]

!report

[glass olive]

Hey, @dawn topaz

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[placid iron]

/ticket

[glass olive]

Hey, @placid iron

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mighty schooner]

<@&393554009799000064>

why are the mods slow as shit

[dense light]

Yep same here 2hrs no respond moose is better

Ticket #e818e1
2 hours ago

[torpid falcon]

i love when i get muted for saying somones name

[dense light]

HELLOOO ADMINS PLS

its been 2 hours man holy shit

<@&393554009799000064> hello???????

Ticket #e818e1 admins check this active admins 🙂

<@&274971100184576010>

[distant whale]

where is ban appeal

[strong willow]

We check them as they come in, please be patient, you will get a response.

[dense light]

Its been 2 hours ????

3 hours now 🙂

Ticket #e818e1
3 hours ago

[rare crane]

YO ADMIN PLEASE I GOT BANNED FOR BEING FRIENDLY WITH MY NEIGHBORS ON MONDAYS AND WE JOINED TEAM UI SO WE COULD NOT KILL EACH OTHER AND THEY WERE CHEATING. YOU CAN CHECK LOGS WE LIVE IN DIFFRENT BASES!

[distant whale]

where is ban appeal

[rare crane]

IDK

im trying to too

[distant whale]

im banned for playing with a hacker 😭

[rare crane]

ssame wass that ur boy

[distant whale]

where did you live?

[rare crane]

near water and launch

on that hill

[distant whale]

i was near trainyard

[rare crane]

we joined teamss

oh no

[distant whale]

i just wanna know how long im banned for

[dense light]

if u teammate got banned and u are with them its 3 days

[distant whale]

last time this happened it was a week...

[rare crane]

we were just on ui we livved seperatly it wass jusst to be neighors

[dense light]

yeah same ui its ggs

[distant whale]

that happened to me months ago

[woeful void]

i just got banned for aparently playing with a hacker on mondays... what the fuck

and my whole clan just got banned a couple days ago for the same thing

[ocean void]

!appeal

[glass olive]

Hey, @woeful void

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[woeful void]

ar ewe jsut too good for rustoria? do u want to see my screen or something? we got banned and were PRIM

[slim swift]

EU 10X is lagging super bad

Ive already reset my steam and rust 2 times still unplayable

[shy remnant]

Make an appeal. You did not get banned for cheating but for playing with someone cheating

[shy remnant]

Can you please make a #network-support-old ticket ?

[shy remnant]

It’s usually 7 days minimum. Can be more depending on the situation

[limber lichen]

got a kid hacking on mondays need a admin asap

[woeful void]

who was cheating?

[limber lichen]

alr made an appeal

[shy remnant]

!ticket

[glass olive]

Hey, @limber lichen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shy remnant]

I have no clue, I did not issued that ban

If you do not know which team mate of yours was, then ask in your ban appeal directly

[woeful void]

we both got banned for playing with a hacker, and there is only 2 of us... so it literally makes no sense. i appeealed but i really dont understand what appealing is going to do... i have no proof that i was or was not playing with a hacker

can i talk to the guy who banned me so i can get back to playing the best server in rust?

[arctic root]

Another day, another appeal egoed by admins...

[brave loom]

ALO

[arctic root]

Hey @hearty fulcrum and @jagged escarp hope you guys are doing well 🙂

[brave loom]

i got ban hacking when i'm not hackingg !!!!!!!!!!!!!!!!!!

[arctic root]

[primal merlin]

hihihihaaaa

[dense seal]

need an admin

[brave loom]

Bro the probleam is i'm farmar i don't play pvp wtf

[dense seal]

admin, nobody is responding to my ticket, kindly assist

[brave loom]

Me to can some admin responing on my ticket

[dense seal]

are you ijam?

[brave loom]

yap you got ban ?

[dense seal]

yes!

[brave loom]

OMG HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

[dense seal]

you added me to team 10 minutes ago at launch

now i got banned because u got banned for cheating

[brave loom]

hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

omg

wtf

[dense seal]

thats messed up man, why did you add me if you''e cheating.. im a legit gamer who wants to have fun

Ive been grinding for hours to get myself a start

[brave loom]

Brother, I am not a cheater. I do not know the reason for the ban.

[dense seal]

ye sure man

[woeful void]

how long is my randomly handed out ban?

[woven shadow]

It should give you the reason and length of the ban when you try to reconnect.

[brave loom]

Bro i got ban hacker when i'm not hacker !!

ALO CAN SOME ONE AWNSER THE TICKET

@sharp ether

@sharp oar @hybrid sky

@unborn cosmos

[unborn cosmos]

hey, if you are appealing a ban the response time is a little longer so we give a time frame of 1-3 business days but it all depends on the situation, the banning admin will review your appeal as soon as possible. i understand your frustration but thankyou for your patience while waiting for a response 🙂

[brave loom]

I was banned for no reason i don't play pvp i don't have kills i dead when i have to match loot i don't now how i'm hacker wtf

[whole swan]

Who would I talk to if I needed help with my rust?

[rose jetty]

!ticket

[glass olive]

Hey, @rose jetty

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dense light]

For someone aimbotting shouldn’t take that long 1 hr max been 4-5 hrs now guy still aimbotting

[shy remnant]

Wdym ?

I was talking about the time length of the ban for association

[shy remnant]

You have to wait for the appeal to be processed and answered, there is no other way

[dense light]

Ohhh oops

Please look at my ticket piwel 👍

[shy remnant]

I am not able to at the moment

[dense light]

Got you

[shy remnant]

@quiet pewter @rare crane @woeful void , you currently are in waiting for support. What can we help with ?

[woeful void]

how much money to get unbanned

[shy remnant]

0

[woeful void]

and to not get banned for nothing

[shy remnant]

0, any other question ?

If you got banned for what you believe if nothing, make a ban appeal.

[woeful void]

how long is my random ban?

[shy remnant]

Try connecting to one of our servers and it’ll tell your the remaining time of your ban

[woeful void]

the banning admin wont even remmber who i am in 1-3 days

[shy remnant]

They will

[woeful void]

is there another popular server that doesnt ban random people for no reason?

[shy remnant]

Feel free to search by yourself. Now that your question was answered, I’ll have to wish you a pleasant evening

[dense seal]

Piwel

[shy remnant]

PS: All official servers ban people for associating with a cheater, the same way we do. Good luck

[dense seal]

A guy added me to team, I accepted and 3 min later he got banned for cheating. now i got banned for assiciation

[shy remnant]

No one will be able to assist you in voice chat, sitting here won’t help

[woeful void]

join the boat duncan

[shy remnant]

Make an appeal

[dense seal]

i did, nobody rewsponded to it

it fked up my whole wipe now

[shy remnant]

1-3 business days, you gotta have to be patient

[whole swan]

xPiwel how long will my appeal actuall take

[woeful void]

you might want to just find a defferent server, you are not going to get unbanned

[whole swan]

Ive been banned for 5 months

I have nothing

[shy remnant]

1-3 business days

[dense seal]

for real? im not getting unbanned for this?

[whole swan]

holy crapoli thats a long time, I was banned because I pooped on a in game admin

[shy remnant]

Having someone in your team, for 3 minutes or 3 hour is what’s called « associating with someone ». Knowing or not they are a cheater is still against the rules

[upbeat idol]

3 minutes is crazy bruh

[shy remnant]

That is still being associated with them…

[woeful void]

good luck knowing if theyre cheating

[whole swan]

I feel like the time asscociated with the chaeter should determin the ban

[dense seal]

insane policy Piwel, I literally met the guy 3 minutes vefore

[upbeat idol]

but if they don't know them how would they know they're cheaters

the whole point of the game is to team up with people and make friends

[woeful void]

theres no way, even te admins dont know if theire actually chearing

[shy remnant]

It is still being directly ASSOCIATED, like… you are still potentially benefiting from their presence. Some cheaters join the server with one of their friend, stands 5 minutes before getting banned but they still stole 5 people’s loot, so their friend was still being associated with them and will get banned for playing with hacker

[woeful void]

like 30% of rust players have some sort of cheats, so theres a 30% chance if you accept an invite to team ui youre getting banned

[shy remnant]

That is your responsibility

[upbeat idol]

but if they don't benefit they shouldn't be banned especially if they don't know them

[dense seal]

Piwel do you realize hwo stupid that sounds..

[whole swan]

your responsibility is to unban me ive been fiening for 5 months now

[shy remnant]

For you maybe, but it’s not

[shy remnant]

Make an appeal and wait for it to be responded

[dense seal]

how did I benefit from this?

[woeful void]

me and my friend had a base and the neibhors in the team UI. i guess one of the neibhors were maybe cheating, because my duo friend and i got banned for playing with a hacker

[dense seal]

not gonna argue with thsi clown, he is just giving standard answers and doesnt actually want to help

[upbeat idol]

@shy remnant my friend clisk has been banned for 5 months and you guys still haven't told him why he was banned

[woeful void]

i had a revolver and a tommy that i killed for and thats it

[whole swan]

wait how would I check to see why I am banned

serious question

[dense seal]

clisk dont bother, you can clearly see tPiwel doesnt want to actually help

he didnt even read your message properly

[whole swan]

darn

[woeful void]

how do you guys know if someone is hacking? and how do i know if someone is hacking?

[shy remnant]

Connect to one of our servers; the reason is shown in the disconnect message

[whole swan]

It just says to go to the discord

[upbeat idol]

@shy remnant you need to sell your pc and get another job because you're terrible at this one

[whole swan]

SkylineGTST

[gaunt sandal]

I have been banned and I need to appeal

[woeful void]

be easy on polly pissy pants, this is the best they could get

[shy remnant]

Thanks, move to general now

[woeful void]

breadovo, write your reason for the appeal and your side of the story, and promptly throw it in the garbage

[whole swan]

would a screen shot work or can I not send that here

[shy remnant]

Stop now, move to #general

[gaunt sandal]

Where is the appeal entrance

[woeful void]

we will get back to you shortly!

[shy remnant]

!appeal

[glass olive]

Hey, @gaunt sandal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unkempt trench]

mr admin I have 2 question 1) can admins look at old footage to locate cheaters (3-4 hours)? 2) is 2.3hour+ response time for tickets normal

[whole swan]

where would I go to find the reason I am banned

[shy remnant]

You can include any time of evidences that could help investigate the case.
sorry to hear about the response time, might be because there is a huge amount of tickets but we are doing our best to give it an answer asap

[shy remnant]

#support message

Already answered you here

[unkempt trench]

👍

[distant whale]

it wont let me check if my appeal has been reviewed

[torpid falcon]

bro i got muted for saying a dudes name in chat

[fallen rover]

how do I submit ticket for cheater?

[unborn cosmos]

!report

[glass olive]

Hey, @fallen rover

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unborn cosmos]

!appeal

[glass olive]

Hey, @torpid falcon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[scarlet cloud]

hello i got a game ban from rust because i got hacked on steam is there a way to revoke this ban the hacker even sold my skins to buy dota skins

[torpid falcon]

already did 3 hrs ago

[unborn cosmos]

no worries thanks for your appeal. please do keep in mind our appeals take a little longer to deal with so we give a time frame of 1-3 business days for a response but it all depends on the situation. Thanks for your patience in the meantime and im sure it will be reviewed as soon as possible 🙂

[hollow thicket]

https://media.discordapp.net/attachments/1249174269271871519/1298132536840421476/0B979070-C5B2-4A82-9411-285C96F9BBAD.webp?ex=671873a2&is=67172222&hm=ea439fdebbe7861ff585dccf9690cb0cf0521e9f0957ab89000559ddd63a7c47&=&format=webp&width=701&height=701

[severe shadow]

I haven't played with cheats, but I've been banned
i play for a long time, what should I do?

https://steamcommunity.com/profiles/76561199512601526/

[unborn cosmos]

!appeal

[glass olive]

Hey, @severe shadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[severe shadow]

pls check ban for 28 months ago, i dont remember playing this server

[dark radish]

this i support

[toxic urchin]

!appeal

[glass olive]

Hey, @severe shadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[toxic urchin]

don’t call them out on chat

!report

[glass olive]

Hey, @tender elk

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fiery isle]

@warm citrus use this chat

this is for support one

[toxic urchin]

thank you fynex

[fiery isle]

that kid don’t care i can tell 😭

[jagged dagger]

Cheat sn Rustoria eu Medium

[glass olive]

Hey, @jagged dagger

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jagged dagger]

pls ban

[toxic urchin]

open a ticket on site

[toxic urchin]

!report

[glass olive]

Hey, @jagged dagger

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[warm citrus]

Sir here

[toxic urchin]

did you open a support ticket on the rustoria website?

[fiery isle]

blue is english your first language? if no lmk witch one is, i just have feeling you can speak russian

[toxic urchin]

@warm citrus 网站上的上诉是在四天前发出的吗？还是你四天前给卢克发了消息？

[warm citrus]

I went to Luke and filed a complaint

[warm citrus]

The complaint was filed four days ago, and Luke was approached the same day

[drifting totem]

How can i make a new appeal when my appeal has been denied?

Appeal #ef9199

[toxic urchin]

Appeal decisions are final

[toxic urchin]

但如果网站上诉不到三天，请等待管理员，他们会在1-3个工作日内回复

[warm citrus]

It's been 4 days brother, I really want to enter the server game, exceeded the processing time limit

[drifting totem]

I played fivem and this was my banned acc (700 days game banned) and needed to play rust, i forgot that i needed to switch steam accs, and logged into rust, connected to the server, then i understood i have wrong acc. Logged into my rust steam acc, and it said the same answer (banned: hacking):

[toxic urchin]

我理解你的沮丧，我的朋友，但你提供的照片显示上诉是一天前开始的，请耐心等待，如果上诉被拒绝，不幸的是，禁令将继续

[drifting totem]

I didnt got banned by the AC , bcs i didnt even play. Pls i need to play this server 😄 😭

and now i cant make a new ticket/appeal

[mighty schooner]

can sm1 look into my ticket this queer is cheatin and campin my fkin base

[toxic urchin]

tickets are taken in order

[toxic urchin]

If your appeal was denied the ban will sadly remain.

[warm citrus]

I re-sent you the correct photos

[drifting totem]

I am respectful, BUT i didnt even played when i got banned, i just logged into my wrong acc and then connected with this

[dim juniper]

Why is there no bp wipe on eu Mondays?

[gloomy sparrow]

We only moderate rust game bans

[drifting totem]

what you mean by that

sorry

[gloomy sparrow]

If you get banned on another game we do not moderate it

[toxic urchin]

he means he logged into rust with his gta account and got banned for it

from my understanding

[drifting totem]

yea, it was my gamebanned acc 700 days old

and when i tried to conned with my other acc it said (banned: hacking)

in my understanding the connecting had to do something with the ban

https://steamcommunity.com/profiles/76561198849228794/ this was my old acc

https://steamcommunity.com/id/large2/ this is the rust account what i have been playing with 1year+

i am sorry for texing in here but i cant open a appeal, and i didnt cheat

[gloomy sparrow]

!appeal

[glass olive]

Hey, @drifting totem

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[drifting totem]

can i open appeal?

[dim juniper]

Can someone answer a quick little question I’m trying to understand about force wipe

[long wren]

hello

[dim juniper]

@long wren Hello thanks mate, basically I was a bit confused with force wipe as it says 7pm but regular wipe is at 3pm so I was wondering how that works does this mean that on force wipe the wipe starts at 7pm?

[long wren]

<t:1731006000:F> this time is force wipe