support

[sonic portal]

well if I can show you proof rn cant you just ban him?

[raven mist]

We do tickets in order when they come in

do you'll have to be patient

[sonic portal]

ok

[minor nymph]

a good ignore, as well as the server itself, if anything, this is sarcasm

[noble terrace]

Shenzy was in the middle of talking to a different player. It's been 60 seconds since you asked for help

What do you need help with

[gilded sluice]

10x scientist loot is currently vanilla

[raven mist]

eu/us?

[gilded sluice]

eu

[minor nymph]

with verification, I want to get the verified role

[noble terrace]

!link

[glass olive]

Hey, @minor nymph

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[minor nymph]

I was given instructions.I did, but I didn't get the role, I can't even attach a screenshot that I completed it.

[noble terrace]

Can you do /auth in game again?

[sonic portal]

hes banned thx

[minor nymph]

In the game? I'm standing in line, can I do this somehow without logging on to the server?

[noble terrace]

Unfortunately, no. You need to wait to do the command in game

[minor nymph]

do I understand correctly that when I get the role I will be able to send screenshots?

[noble terrace]

In Discord? Yes

[minor nymph]

Of course, there is no such feature in the discord in the game yet

[noble terrace]

Correct, just confirming

[minor nymph]

you don't have an individual approach, I could send you a screenshot that I did everything and you would give me a role, I just wanted to show the person how much time I spent in the game

[noble terrace]

I cannot manually assign the role to you. You need to do /auth in game to receive it

[minor nymph]

ok

what kind of glitch was on eu long today?

[kind ferry]

help me admins

im glitched around cargo in rustoria eu main, my nick is trahunok

[boreal wraith]

<@&274971100184576010> I filed an appeal almost an hour ago, my VIP for EU Long just disappeared, how long should I wait so I know

[fiery isle]

yo
i got muted i was trying to say ngl, but i guess i said something else and i got muted, can someone chek ti out please, cuz i dont wanna be muted for 4 days, or there other reason why, i said ngl w update

i made appeal

[knotty jacinth]

admins us small is lagging to the point where i cant even join back along with my 2 teamates

[pallid kayak]

when did it wiped last time guys?

[knotty jacinth]

fix that por favor

[strange willow]

tell me how I can top up my account I want to buy a VIP, but I'm from Russia and I have a MIR card

[boreal wraith]

all admins come sleep?

[raven mist]

if you have vip issues you need to make a ticket here #payment-support

not an appeal

[boreal wraith]

i make it

[raven mist]

Aha! Yeah only a few can handle those - us admins dont handle it

[boreal wraith]

like almost 2 hour ago xD i make appeal

[raven mist]

We'll get to you asap

Also, your ticket has been open for 14 minuts

not 2 hours..

[boreal wraith]

its not fun VIP just disappeared for no reason

[past elbow]

Hello where can i report a clan that they are lying about hours and how old are they in the lfg chat. Ty for respond - xoxo Hamster

[raven mist]

We dont really have rules for that honestly

[past elbow]

They invited almost 50 ppl now and i know that they are destroying our beloved rust community.

[sudden fable]

Hello. I am getting kicked of US Small with the reason hacking

but I did not do anything. Pls help me

I was kicked by the Server crash. and now I can't join because they say I am hacking. can I please get some help

[pulsar coyote]

!vip refund

[glass olive]

Hey, @pulsar coyote

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[sudden fable]

How can I open up a ticket??

[mint umbra]

Admin can help me ? I have queue on Eu Long and i have Vip ...

[versed quartz]

!ticket

[glass olive]

Hey, @sudden fable

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[versed quartz]

#payment-support

[sudden fable]

ok thank you

[versed quartz]

No worries :)

[merry ridge]

Hey admins, can one of you take a look at this ticket e0eec8, I would really appreciate it

[lyric basalt]

being looked at

[boreal wraith]

@versed quartz no worries 🙂 I'm about to start tearing my hair out HAHAHAH

[mint umbra]

Admin can look my ticket ?

[merry ridge]

Thanks Marzy you are the best

[sudden fable]

How long untill they do tickets?

[versed quartz]

Will be looked at by a member of management as soon as they're available, thanks for your patience

[shy remnant]

Ça a été réglé

[mint umbra]

Merci bien l'ami

[forest token]

!ticket

[glass olive]

Hey, @forest token

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[last geode]

!ticket

[glass olive]

Hey, @last geode

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[old hamlet]

/ticket

[glass olive]

Hey, @old hamlet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[narrow nova]

!ticket

[glass olive]

Hey, @narrow nova

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[queen gull]

!ticket

[glass olive]

Hey, @queen gull

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[narrow nova]

?report

[glass olive]

Hey, @narrow nova

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @narrow nova

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[narrow nova]

Ian never played on a server yet but I needa talk to someone lol about sum

[wispy dirge]

Banned with the message "Hacking" ?

[narrow nova]

Nah nah bout 180 days till u can play on the server

I got the main acc where the shi happened and the acc I play on

It’s been almost 200 days since the thing happened on my main acc I js can’t make a ticket

[sudden fable]

Can I please speak to a support about my ban? my whole wipe is about to be ruind because of this dumb ass bann.

it woulden't take longer than 5 min.

[raven mist]

!steamid

[glass olive]

Hey, @sudden fable

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sudden fable]

where do I put my steam ID?

[raven mist]

Here

[sudden fable]

76561199204625680

[raven mist]

Looks like that is already fixed

15 mins ago 😄

[sudden fable]

realy ok I'll try

[echo olive]

hello, I paid for VIP since wipe day and I always get queue, I paid for US Long - my ID is: 76561197980230425

[raven mist]

Please make a #payment-support ticket

[leaden vector]

Hello, I was banned from your server for a reason "Hacking" although I have never used cheats https://steamcommunity.com/id/mafiablackstar/

steam id 76561198129354959

[raven mist]

Fixed

[sudden fable]

@raven mist I love you so much thank you

[leaden vector]

can you reset the queue, I’ve already come in 3 times a day, I’ve been waiting for 8 hours

[leaden vector]

ths bro

[dense adder]

hello i need help which my friend he got banned

[leaden vector]

i love youuuuuuu

[dense adder]

https://steamcommunity.com/profiles/76561199674080977/

is my friend - idk why he take NOW ban from evasion
he not use non cheats - if he use you can banned us

[near halo]

!appeal have your friend make an appeal

[glass olive]

Hey, @dense adder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[strong abyss]

@raven mist

can u ban cheater on rustoria eu medium We've already sent 20 reports, but he still hasn't been banned

[near halo]

tickets are handled in the order they are received. an admin will take a look as soon as one is able to

[raven mist]

1 report is enough - and sometimes players you suspect to be cheating are not cheating

[strong abyss]

I understand, but when my whole team and the team of my friends (about 30 people) say this and in the comments of his profile it is written that he is a cheater

[raven mist]

Still doesnt mean anything, we need to see them cheating before banning them - If you created a ticket we'll look into it

[brittle slate]

why im bunned https://steamcommunity.com/profiles/76561198348170601/

[serene salmon]

is blatant cheating allowed on this serve? if no then look at my ticket for god sake

[trim whale]

rustioria us main

someone is crashing serv

[serene salmon]

it has been 3 hours

[violet tundra]

FIX US MAIN

[trim whale]

fix US MAIN god damn

someones crashing the serv with kayaks somewhere outside the map

@lusty basin

[violet tundra]

MAINTAIN UR FUCKING SERVERS

[trim whale]

restart the serv FFS

[violet tundra]

THANKS

[trim whale]

fix your crappy us main servers

[mossy pier]

US MAIN LAG UNPLAYABLE

[orchid light]

Can someone help me? I was kicked from the server and I can't log in anymore. I've been playing on the server for months. I lost my VIP and my stuff without doing anything at all.

[hearty sleet]

!ticket

[glass olive]

Hey, @orchid light

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[orchid light]

I have already made the appeal, but so far they have not responded to me

[gilded sluice]

10X EU PVP VIP bag timers not working?

[lyric basalt]

what time are you getting now ?

with VIP

[gilded sluice]

260~

[trim whale]

when is the us main servers coming back on

[lyric basalt]

Forwarding to devs

[lyric basalt]

eu 10x ?

[gilded sluice]

yes

[lyric basalt]

!ticket

[glass olive]

Hey, @vast blaze

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vast blaze]

I ALREADY MADE ONE LMFAO and they closed it

[trim whale]

yo when is us main server gonna be online again

[lyric basalt]

Please make a ticket

[orchid light]

@vast blaze They are like that, they ban for no reason, I just got banned without being a hack too, I've been playing on the server for a while, I buy VIP, I always play with integrity.

[lyric basalt]

Move to #general if you don't need any help

[vast blaze]

no i need help but i need an admin to actually check the clip i provide

[shy remnant]

It's been looked at

But we do not ban off clips

[serene salmon]

Based on what exactly then?

[shy remnant]

An actual investigation

[vast blaze]

so if the guy toggles in the clip and then turnsoff the cheats he wont get banend got it

[orchid light]

I really don't understand this server, because they literally ban without concrete evidence, they don't accept clips

[shy remnant]

Honestly, you guys keep calling them out in voice chat etc, not surprised if they toggle off... We are always asking to not call out rulebreakers in chat to avoid this kind of situations

[shy remnant]

We do ban with evidences.

I do not know your situation, but have you made an appeal ?

[orchid light]

I made a friendly appeal, I had just entered the server, I was banned literally out of nowhere, I really didn't understand anything, I don't know if it was for someone else and they banned me, I just know that I opened an appeal but it wasn't answered @shy remnant

[shy remnant]

How long as it been ?

Appeals take 1-3 business days to get reviewed, honestly it'll be less if your situation is a VPN ban or something

[orchid light]

It's been a few hours, I honestly hope they show me proof of why I was banned, because I literally think it's unfair

I had literally just come in, I didn't even have time to record it like I always do.

[languid iris]

!refund

[glass olive]

Hey, @languid iris

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[proud dome]

So I can’t appeal at all?

[unborn cosmos]

If you have already appealed and it’s been denied then no

[white shoal]

@unborn cosmos you know anything about facepunch bans?

[unborn cosmos]

Yes, why what’s up

[noble terrace]

!sm 5

[glass olive]

:ok_hand: The slowmode delay was changed from 30 seconds to 5 seconds in this channel.

[white shoal]

if i get banned for exploiting (living in a rock) and wasnt aware it was bannable am i fucked or am i able to appeal by bugging support?

[unborn cosmos]

Yes I think it’s always worth appealing and explaining your situation at the very least

[white shoal]

because i thought with rocks it was not bannable but you just risked getting your shit removed and no compensation

but according to a mate he said they changed that a few years back and now they ban for it

which is dumb considering helk can spawn himself in a hqm base outside my home

[unborn cosmos]

Exploiting a bug like that is definitely bannable

[white shoal]

i mean its their fault for being lazy

i dismounted a bicycle and ended up in a rock

if they werent lazy it wouldnt happen

[unborn cosmos]

I thought you said you were living in a rock

[white shoal]

i did

i was moving bases and taking my bicycle then ended up in rock and didnt move after

i love rustoria and all but fuck the servers community

they all take it seriously yk

[unborn cosmos]

!appeal - feel free to appeal and explain your situation

[glass olive]

Hey, @white shoal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[white shoal]

i aint banned from rustoria

[unborn cosmos]

Ah ok no worries

[glacial smelt]

@lyric basalt ?

hello

how to make ticket

[near halo]

to report a player or for a ban/mute appeal?

[glacial smelt]

yes

ban appeal

[near halo]

you can submit an appeal on the support website https://rustoria.co/support/appeal

[glacial smelt]

i submitted alr

[near halo]

the standard response time is 1-3 business days

[glacial smelt]

were on a raid rn i got banned for nothing

[near halo]

what does the disconnect message say?

[glacial smelt]

come to discord.gg/rustoria - marzy

[near halo]

dm @lyric basalt your steam id and wait for a response

[glacial smelt]

okay

[wind jay]

so do regular tickets take days to be seen aswell?

[near halo]

no, tickets are handled in the order they are received. ban appeals are 1-3 business days

[wind jay]

k cause I dont rlly know if mine is an appeal it says im hacking but shows no bans or anything

so idk if thatd even be an appeal just listed as an other ticket

[lyric basalt]

https://discord.com/channels/274965952116817920/368790610783764480

[near halo]

you weren't able to submit an appeal on the support website? https://rustoria.co/support/appeal

[wind jay]

nope

[lyric basalt]

!steamid

[glass olive]

Hey, @wind jay

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wind jay]

76561198137797712

[vast blaze]

we didn't say anything until you guys replied to the tickets saying you haven't seen anything sus which is hilarious

[near halo]

calling them out at all makes it harder to do investigations - if there was no evidence found at the time then the admins cannot ban but if you still suspect this player is breaking the rules then you may create another ticket so the admins can take another look

[vast blaze]

cba its pointless when i send a clip to the admin of the guy blatantly cheating triple headshotting 4 fullkits in the span of 5 seconds and then the admin tells me nothing is suspicious abt the player

[near halo]

^

[vast blaze]

we didnt call out anything until we were fed up with the admins lmao

[near halo]

if you don't require any assistance please move to #general

[lusty ingot]

how can i report player

[lyric basalt]

!report

[glass olive]

Hey, @lusty ingot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lusty ingot]

ticket made

please look into this now, i cant deal with this anymore 🙂

how will i know when someones looking into my ticket

[lyric basalt]

You will get a response after investigation is done

[cunning plover]

Guys is sexism a banneable reason?

As a girl is nearly impossible sometimes to play without having someone attacking us

I had several 'arts' in-game with my name with a sexual drawing

[thin plover]

it depend on the severity of the harassments, is it all from the same player?

[cunning plover]

the same team yes

I reported it, nothing happened

[thin plover]

would you be able to dm me with it? I can look at it

[cunning plover]

I'm going to get the screenshots of the arts

and send it asap

[thin plover]

who it is and etc

[cunning plover]

Yes, I'll try and get and the infos, and if you prefer I can re-open a ticket

[thin plover]

I'll just relook at it now since you said you already made a ticket see if I can look at the situation

[lusty ingot]

cheaters dont get banned but drawings do 🔥

[glass olive]

Hey, @lusty ingot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tribal nova]

can i get an admin to shadow someone on the us 5x?

[iron sonnet]

how do i report

[serene salmon]

BAN THIS GUY FOR GODSAKE

[unborn cosmos]

!report

[glass olive]

Hey, @iron sonnet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vast blaze]

we already made 6 different tickets

with clips and he still isnt banned

[serene salmon]

12 of our members already did, my friend was in the call with that guy while he was live streaming on discord and all his cheats were there, what can we do more, we sent clips, we tried to raid him and he toggled headshots on all of us

It is only one guy not even hiding behind a zerg, it is so obvious as a solo guy that he is cheating

[vast blaze]

admins are you guys blind

[hearty fulcrum]

when you call out cheaters in the chat, it makes it more difficult for us to catch them. if you would like us to complete a complete and thorough investigation on the cheater, please do not call out the player you suspect and put in another ticket - we are always happy to take another look for you, especially if you strongly suspect him and we weren't able to complete our investigation for various reasons. as another option, you can also submit a report to EAC for the anticheat to run a scan on the player.

[serene salmon]

We haven't mentioned his name, but it is really frustrating to keep getting trippled from that guy in a 1v12 and we making tickets with nothing in return

[vast blaze]

the guy is too busy trippling ppl he wont notice dw

[potent dune]

no vendor at large barn on US low pop?

[low cradle]

howdo u get support

[unborn cosmos]

What do you need help with?

[low cradle]

I opened a ticket

i cant connect to the server

admins???

[thin plover]

what kind of ticket

[low cradle]

i dm u

[thin plover]

oh what is your steam ID?

[low cradle]

76561198809558290

[thin plover]

ah it's you

[low cradle]

wwhat happened

[thin plover]

#368790610783764480

[serene salmon]

Did you really delete the cheater's base after all day killing everybody and getting all our kits?? ON VANILLA YOU DEMOLISHED HIS BASE?

[gritty umbra]

who/where do i contact for VIP not working

US long, sitting in queue and i have VIP

[hearty fulcrum]

our admins do not delete bases on vanilla. however, if a player is gamebanned by eac and they built a base, it will automatically be removed from the game.

[hearty fulcrum]

please make a #payment-support and our payment support team will assist you

[austere escarp]

https://medal.tv/games/rust/clips/iOz06yjMkbv6eJifL?invite=cr-MSwzNUUsMjI3NjkwNDMxLA how do I add this to my ticket?

@hearty fulcrum

[tough burrow]

Rustoria.co - US Main has been suffering from horrible latency

[tribal falcon]

CHEATER EU LOWPOP sorry caps 76561198449285456 his ID

[glass olive]

Hey, @tribal falcon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

you can paste the link into the message of your ticket.

[vague void]

hey lily please send me a dm or open a ticket I have an easy ban on a cheater (I didn't find him ingame but it's easy proof)

[thin plover]

!ticket

[glass olive]

Hey, @vague void

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vague void]

I created the ticket but I'm not playing rustoria it's external proof

[thin plover]

you can add it on the ticket

[vague void]

aight just provided all info but ban him asap its instant proof

[thin plover]

like videos or link

[vague void]

yy check e09fc3

[late bramble]

111

[opaque raptor]

!report

[glass olive]

Hey, @opaque raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pliant cliff]

Hello, I was banned from your server for a reason "Hacking" although I have never used cheats
Here is my steam ID Steam ID: 76561199468280596

https://steamcommunity.com/profiles/76561199468280596/

[unborn cosmos]

!appeal

[glass olive]

Hey, @pliant cliff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unborn cosmos]

!report - please do not call out rule breakers as it can make it harder for the admins to investigate

[glass olive]

Hey, @late bramble

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin wolf]

Ticket #dfdbcc

can we ban this guy on a 7 day old account, i got clip too if you need,

[thin plover]

oh the one you called out in chat?

[thin wolf]

yeah

[thin plover]

that's really smart of you

[thin wolf]

i got clip its pretty obvious

but be a snarky cunt instead thatll help

[thin plover]

we'll get to your ticket in time

[thin wolf]

glad i pay for vip here

fck you lol

way to get people to cancel their vip

good admin here ^

[thin plover]

coming here calling people cunt and saying fuck you is not a good way to interact

[thin wolf]

dont talk to me like im a cunt then

[thin plover]

have a good evening and we'll get to your ticket once we look at the other ones made before yours

[thin wolf]

who the fck do you think you are lol

once again go fck yourself

ill just get off rustoria

[opaque raptor]

eu long need admin

cheater

[glass olive]

Hey, @opaque raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[amber fjord]

!report

[glass olive]

Hey, @amber fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mighty parrot]

@fossil igloo

[unborn cosmos]

is there anything i can help you with

[mighty parrot]

got banned and it said come to discord idk whats going on

[unborn cosmos]

ah no worries, feel free to dm hoppel as well

[amber fjord]

gizm0 add me back need to tell something

[fossil igloo]

hey - just updated your ban reason, to appeal your hacking ban please use https://rustoria.co/support/appeal

[mighty parrot]

how was i hacking?

i appealed

what now

[hidden thistle]

pls respond to ticket, hard cheater info in ticket eu main Ticket #f96231
ik u deal w chronological order but hes just hard cheating

[unborn cosmos]

Hello, please Note: The standard response time for an appeal is 1-3 business days, but can be more or less based on the situation.

[mighty parrot]

1-3 days i literally wasnt cheating

why would i have to wait 1-3 days for that

[unborn cosmos]

sorry thats just the procedure it could be less. thankyou for your patience

[mighty parrot]

fuck you

this is complete bullshit

you guys are power tripping

[thin plover]

woah woah, no need for that behavior towards our chat moderator

[lilac belfry]

how can i report someone

[unborn cosmos]

!report

[glass olive]

Hey, @lilac belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mighty parrot]

ive been falsley convicted wdym

you would do the same in my position

now i cant even play wipe with my friends

and they're banned for no reason

[thin plover]

no I wouldn't do the same

because I'm not cheating

[fossil igloo]

its okay, they are all permanently banned as well - you can move as a group to a new server

[thin plover]

[lilac belfry]

!report

[glass olive]

Hey, @lilac belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fossil igloo]

https://tenor.com/view/uhaul-we-are-moving-moving-moving-truck-truck-gif-12118477

[mighty parrot]

its ok were gonna move as a group evading on your servers then

and cheating

like we just were

[fossil igloo]

[thin plover]

I thought you were falsely convicted!

disapointed me

oh well

[vale matrix]

the 7am eu long rust grind

[mighty parrot]

you are a rust admin how shit does your life have to be to go that low

[true stirrup]

sup guys whats more bannable me dropping hard Rs or being homophobic

asking for a friend obviously

[vale matrix]

hard r obv

[true stirrup]

okay guys im going to be testing this theory out for myself

[mighty parrot]

i just cheat for fun on some time off

but that shit is full time for you

[fossil igloo]

!mute @mighty parrot Permanently banned in game

[glass olive]

:ok_hand: muted CHOPPA (@choppa1250) (Permanently banned in game :Nerdge:)

[vale matrix]

e

[true stirrup]

!mute @fossil igloo

[vale matrix]

lmao

[thin plover]

zzzzzz

[true stirrup]

!mute @thin plover perm

[thin plover]

!mute 1078406144898383942 banned in game

[glass olive]

:ok_hand: muted CHOPPA (@choppa8621) (banned in game)

[thin plover]

what the hell

[true stirrup]

had to try

[vale matrix]

oh well were offlined

[true stirrup]

you can do it but i cant tlak about equality in america

[thin plover]

this isn't america

[true stirrup]

fair point

[shell spindle]

is this where i report people

[thin plover]

!report

[glass olive]

Hey, @shell spindle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[shell spindle]

thx

[amber fjord]

!report

[glass olive]

Hey, @amber fjord

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[indigo dock]

20 hours ago no anyone appeal my ticket how long

[dusty saddle]

!appeal can take 1 to 3 business days, they are usually quick about it

[glass olive]

Hey, @indigo dock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[indigo dock]

oh ok thanks

[lunar bridge]

Does water from sprinklers regularly bug on this server?

[marsh fractal]

<@&274971100184576010>

Hello administrator, I was hacked due to VPN issues. I swear I did not cheat. My 16 digit ID is 76561199169410993

[true stirrup]

lil bro 1000000% was cheatin lmfaooooooo

[marsh fractal]

Shut up, I did the same thing last time. The administrator fixed it for me

[true stirrup]

bros as guilty as can be

nah im just playin did the issue say like kicked:hacking

same shit happened to my as and they fixed it

[hidden thistle]

100 hours https://www.steamidfinder.com/lookup/76561199385610544/
https://steamcommunity.com/profiles/76561199385610544

has this users team also been banned?

[unique yacht]

!support

@balmy cypress

Could you help me about payment.

[near halo]

make a ticket in #payment-support

[unique yacht]

no SEA ticket

its only eu and russia.

@balmy cypress

[little grotto]

where do I make a ticket for report? is for doxing

[near halo]

!report

[glass olive]

Hey, @little grotto

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[young cove]

voce é uma piada, mendigo

aloo

[toxic shard]

You can speak to me in dm, but I would advise you to change mentality

[marsh fractal]

I don't know why I got banned. I think it's a VPN. I've already created a ticket and my ID is

[molten juniper]

appeal

[marsh fractal]

76561199169410993

Can you help me take a look? I want to play faster

[frosty gull]

76561199386028255
how do i get somebody banned\

i have a clip of him cheating

[digital hawk]

create ticket on https://rustoria.co/support

[frosty gull]

thanks

[rich torrent]

Good afternoon, I was blocked on the rustoria servers for allegedly using cheats, but I didn’t have them and don’t have any, please unblock me or solve the problem why I can’t log into your servers

[frosty gull]

yeah no scum with cheats should ever be allowed an appeal

[lilac belfry]

sea long dead?

[rich torrent]

but I don't have cheats and I've never played with them

[frosty gull]

im just saying in general

[rich torrent]

kk

[agile knoll]

!appeal

[glass olive]

Hey, @rich torrent

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rich torrent]

kk thx

[merry hill]

US long？？？wtf

[honest onyx]

sea long is fucked

wont stop lagging i swear every wipe is just shit, always lagging or crashing

[misty fjord]

did it go down?

[glad path]

<@&874995535881326632> why us long don't work?

[modern stag]

<@&874995535881326632> Where can i open a ticket for reporting a guy ?

[thorny dune]

You can use the /ticket command in-game or our website https://rustoria.co/support

[still basin]

us long shut down?

[honest onyx]

server performance is fking dogshit

its been lagging the past 24 hous

barely fking playable ngl

[jagged escarp]

we are aware and looking into it thank you

[honest onyx]

cheers chooky

[still basin]

chooky why cant i get into us long

[shy remnant]

US Long is booting back up

[still basin]

is it going to roll back

[sharp dust]

it wont let me in on server its says disconnected when i try to log back on what dose that mean????

[slow girder]

ofc rollback

[shy remnant]

As it crashed, probably. Can't tell for sure but at least to the last backup

[still basin]

it better not 2 of my friends got off and we were in a fight were so fucked

[frosty gull]

is it possible to show more evidence of somebody cheating

[shy remnant]

Excuse me ?

[frosty gull]

i found 2 cheaters and these guys are blatant as mf i have clips

[shy remnant]

!report

[glass olive]

Hey, @frosty gull

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frosty gull]

i reported it on there but there is no way to show proof or a clip

im telling u have 2 clips of them cheating

[shy remnant]

You can uplaod them on streamable or youtube and link them in your ticket

[oblique acorn]

will you guys announce when server is back up?

[shy remnant]

It is booting already

[frosty gull]

i see thank you so much

[oblique acorn]

ty

[shy remnant]

Might take several minutes as it is a LONG server so lots of entites to load

[lone ermine]

JESUSSSSSSSSSSSSSSSSSSSSSSSS

[upbeat python]

so that means it will be opening within like the next 30 mins?

[glad path]

Why servers on potato?

[edgy hazel]

Its been a minute and still no one got back to me, can anyone help me please?

[thorny dune]

Have you submit an appeal?

[marsh fractal]

@thorny duneI don't know why I got banned. I think it's a VPN. I've already created a ticket and my ID is

76561199169410993

Can you help me take a look? I want to play faster

[thorny dune]

Hey there, this should now be solved and you can connect.

[unique yacht]

any mods? i bought vip for my friends its alrdy 2 hours AT SEALONG BUT HAVENT RECEIVED IT? I MADE TICKET NOONE REPLY YET HELP?

im so disappointed with this. long act things

[mint warren]

Wait please 🥺

[unique yacht]

yes as im waiting my friens also still queueing also ive been charged 7.49 euro

very satisfying

[thorny dune]

I appreciate the frustration here, only a few people have access to these tickets in order to safeguard your information but they will take a look as soon as possible

[bleak scaffold]

Please Up pop for sea long

[frail cobalt]

@thorny dune I have submitted a ticket with the following number #23fedb - Is there any chance that you would be able to look at it right now? We would really appreciate it..

[peak root]

please check it fast, they cheat so fucking hard

They triple hs us all 3 we also send clip, pelase ban cheaters from sever. merci

[thorny dune]

There are many tickets coming in and we are getting through them as fast as possible, shouldn't be too long

[peak root]

Yes please i send clip too, it is easy ban

please, he insta change steam name after he died

[vast blaze]

someone can actually do his job thanks facepunch

[peak root]

it is always facepunch baning haha, even if u send clip of obvious cheater they dont ban

[vast blaze]

ong literally what happened

[peak root]

https://medal.tv/games/rust/clips/iOGfM8JNtlQp7-3-Q?invite=cr-MSxua0ssMjE5OTM5MjM5LA

Guys would u say this is cheater? admin say no cheater

He triple hs 3 guys and change steam name after

Iam curious to what the average guy thinks that is not admin with 1 eye

[peak root]

Bro look at my clip, we send logs two with 3 hs on 2 friends in 20 ms, and admin say no suspisous behavor

[median epoch]

<@&274971100184576010> how to get a hacker banned '

he has wall hacks

[lyric basalt]

!ticket

[glass olive]

Hey, @median epoch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[median epoch]

killed all my team withint seconds

headshots all

he is on eu main

[lyric basalt]

Please dont call them out in chat

[median epoch]

why

just ban him

and his team

[lyric basalt]

Make a ticket and wait for response please

[vast blaze]

ill send you the clip on priv lmao

[peak root]

Yeh its crazy, they dont ban anyone hahaha

We send clip as u can see in this chat, he full cheating

Beforfe he kill me he kill my 2 friends 3 hs with p2 xD

Then he change name after, only rust is his game, and admin say ''not suspisous'' Only way they ban people if they tell them

Ohh yes iam cheater

[ocean thistle]

I understand your frustration but we need to gather our own evidence. If we do not have evidence then we do not ban. We cannot go base on a player's belief that that another player is cheating.

On that note, we are more than happy to reinvestigate into the player again at a later time if you still suspect them. Thank you.

[peak root]

We send clip, we send combatlog, he have new steam, only 1 game

What more u need? You want him to say, Yes im cheater. Makes absulutely 0 sense

The clip alone should be alone. and the fact he change his name after

But i guess brain cells dont grow on trees

[ocean thistle]

We need to gather our own evidence. We are as frustrated with you with the state of the game. We do our best but there needs to be evidence for us to collect.

Anyway, I wish you have a wonderful rest of your day.

[peak root]

Haha, well np.

Have a great weekend yourself mate ❤️

[summer pelican]

website down?

i tried it 4 times

[thorny dune]

If you're trying to upload a clip this can sometimes happen when the file size is too large, try uploading it to YouTube instead and sharing the link in the ticket

[summer pelican]

ok thanks

[placid bronze]

I got vpn ban ,pls help me ,https://steamcommunity.com/profiles/76561198799515340/

who can help me

im leave rust for 4 days

why i get this0000

[ocean thistle]

!appeal this is not a VPN ban. This is a legitimate ban. You need to appeal

[glass olive]

Hey, @placid bronze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[placid bronze]

what?

[ocean thistle]

You need to submit an appeal

[placid bronze]

ok

im leave for 4days

i dnt know what happen

[rain shell]

admin

[manic yoke]

how to unban appeal

[main torrent]

Greetings. Where is your section for complaints about cheaters?

[teal lance]

i got banned for playing with hacker ?

[rain shell]

i got banned for playing with hacker ?

[unborn cosmos]

!appeal

[glass olive]

Hey, @teal lance

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[manic yoke]

!apeal

!appeal

[glass olive]

Hey, @manic yoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unborn cosmos]

!Appeal - also

[glass olive]

Hey, @rain shell

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rain shell]

i got banned for playing with hacker ?

[balmy cape]

i got banned for playing with hacker ?

[rain shell]

wtf

[digital tundra]

i got banned for playing with hacker ?

[unborn cosmos]

Please appeal at https://rustoria.co/support/appeal

[teal lance]

how many time for respond to appeal

[forest token]

!tucket

!ticket

[glass olive]

Hey, @forest token

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unborn cosmos]

Average response time is 1-3 business days but could be more or less depending on the situation

[teal lance]

what thats so much my base is gonna decay bro

[trail otter]

Hello, I can't log in rustoria eu smoll

[unborn cosmos]

Does it say a reason when you try to log in?

[unborn cosmos]

The time Varies depending on the situation Thankyou for your patience

[teal lance]

alr

[frosty gull]

hello

[trail otter]

disconnected: connection attempt failed

[frosty gull]

i have a question, if somebody got banned for cheating and is now back in his base

can i get that person banned as well?

[unborn cosmos]

And you have tried multiple times?

[unborn cosmos]

!report - feel free to make a ticket and explain the situation

[glass olive]

Hey, @frosty gull

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[trail otter]

yes, and I looked for different ways to get in, even after reinstalling the game it didn't help

but I can access Russian servers via rastu

[worn frost]

can we up the pop on sea long

180 q 230 pop

[frosty gull]

like a generic ticket?

[unborn cosmos]

If you know the players name or have their steam id you can use that but if not a generic ticket works

[frosty gull]

yeah the person was banned recently when i made a ticket,

[unborn cosmos]

#network-support-old try heading over to network support

[trail otter]

and where should I write there?

[unborn cosmos]

After selecting the server region fill out this form

[placid bronze]

Please review my ticket, I am a loyal VIP user of Rustoria

[frosty gull]

i need an admin bruh this cheater is literally mass producing boom after getting banned, he hops on a alt

[rose marsh]

all you can do is report them, it will get looked at asap, they are assessed in order

[marble grail]

!appeal

[glass olive]

Hey, @marble grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worn frost]

can we up the pop on sea long PLEASE 230 pop and like 200 q

almost more q than pop

[marble grail]

I got banned but I didn't play with a cheater

[unborn cosmos]

!appeal

[glass olive]

Hey, @marble grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[marble grail]

Appeal #f2e033
11 minutes ago
я не играл с читером почему я получил бан
Pending

[gritty lichen]

more sea long vips pls

[frosty gull]

BAHAHAHA

[marble grail]

I got banned for playing with a cheater but I didn't play with a cheater

[frosty gull]

TY ADMINS FOR BANNING HIM

BRO WAS DOORCAMPING WITH TOMMY AND INSTANTLY GOT BANNED WHEN HE KILLED ME LOOOOL

[near halo]

<@&274971100184576010> why is there no more VIP? why is it out of stock

[ocean thistle]

!vipstock there is a limited supply to maintain a balance for server performance

[glass olive]

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[stuck badger]

we have 200 hours in game. he 100% have cheats / wallhack / macros. ID 76561199348852315. Server Rustoria EU medium

[frail wadi]

!report

[glass olive]

Hey, @stuck badger

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[modest garnet]

Would I be able to speak to an admin? I have a concern.

[unborn cosmos]

I’m not an admin but should be able to help you, what’s up?

[modest garnet]

Any way we can move this to a direct message?

[unborn cosmos]

Yes feel free to dm me

Hey @solid ravine is there anything you needed help with?

Unfortunately there’s nothing admins can do as they do not interfere with gameplay. You will have to F1 kill if you are stuck

[teal lance]

hello, its saying when im tryin to launch the server that im gonna be unbanned in 7 days

i paid the vip to wait 7 days ?

or i can get unbanned before that date ?

i was banned for playing with hacker

do i have to wait or ?

[rocky estuary]

Is it possible to buy a VIP if I'm from Russia?

[kind sorrel]

whats with the SEA LONG POP ??

[winged crag]

hello , i got flyhack on rustoria eu low pop and got disconnect now im in 70 players queued.

its possible skip me the queued

[kind sorrel]

only 250 ??

[winged crag]

hello , i got flyhack on rustoria eu low pop and got disconnect now im in 70 players queued.
its possible skip me the queued

[glad sail]

bro can you restock vip please

[bleak scaffold]

<@&274971100184576010> my mate got kicked for 5 minute idle and now has to wait 150 queue and vip is out of stock please restock we need the items on his body

[gusty radish]

why do I have a VIP in my office and a blue font in the chat?

[lyric hearth]

Expand the slots for SEA LONG

PLS

[kind sorrel]

from 500 to 250 nice

[glad sail]

<@&274971100184576010> please make more

[shell thistle]

where to report hacker?

[kind sorrel]

website i guess

[white shoal]

is rmt still against the rules?

[frail wadi]

!report

[glass olive]

Hey, @shell thistle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frail wadi]

!slots

[glass olive]

Hey, @lyric hearth

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[frail wadi]

its not possible

[frail wadi]

!appeal

[glass olive]

Hey, @teal lance

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rocky estuary]

Долбаеб на мой вопрос ответь блять

[indigo dock]

eng bro

[rocky estuary]

Не бро ты мне хуесос

[subtle creek]

HELLO I need help I would like to stop my subscription renewal Rustoria eu medium I was charged when I didn't want to can you help me stop my subscription my steam id 76561199569640277

@cunning tulip

@glass olive

[gritty lichen]

!wipe

[glass olive]

Hey, @gritty lichen

To find information about our servers, head over to #server-info and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[subtle creek]

HELLO I need help I would like to stop my subscription renewal Rustoria eu medium I was charged when I didn't want to can you help me stop my subscription my steam id 76561199569640277

@glass olive

[brazen ingot]

I was muted for no reason, could someone check it out? 76561198402397053

[hardy herald]

Got muted for something that got automatically filtered by the system. Appeal #09f974

It's been an hour while other players get unmuted for less than an hour.

[carmine night]

/ticket

[glass olive]

Hey, @carmine night

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[junior mulch]

Hey please create a ticket in #payment-support

[carmine night]

alex

can you dm for a sec, theres a guy hacking on 10x

[radiant sapphire]

bought vip 2 days ago but have que in in eu main

some admin wanna help?

[junior mulch]

!report

[glass olive]

Hey, @carmine night

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[long wren]

#payment-support

[true ore]

ayo cheater running around rust med

[carmine night]

on EU 10X right?

[true ore]

no us rustoria med

[carmine night]

is he called unindentified user

[true ore]

no...

[strong lake]

ADMIN I NEED HELP

PLEASE

[lyric basalt]

how can we help you

[strong lake]

i bought vip and now im in q

[lyric basalt]

Please open #payment-support ticket

[strong lake]

my friend bought me vip on thursday

[gleaming compass]

yoyo, im close to being 180 days on gameban, do i need to make a ticket or something to be able to play again or what do i do?

[radiant sapphire]

can u also fix my vip. bought it at force wipe

[thorny dune]

Please open a #payment-support ticket

[radiant sapphire]

did no one looked at it

[strong lake]

@thorny dune

berch can you answer my ticket

[thorny dune]

Someone from our payment support team will take a look as soon as possible, we do not have access as administrators

[strong lake]

alright

[scenic citrus]

i got banned with no reason lol

who can i text to ?

<@&274971100184576010>

my friend got banned just because of new account lol

with no proofs got banned lol

[lyric basalt]

!appeal

[glass olive]

Hey, @scenic citrus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

i got banned for playing with hacker, could anyone tell me who was the person hacking? steamid 76561198227799752

[lyric basalt]

Make an appeal and ask there please. Banning admin will answer there who was banned

[near halo]

if i ask there they will instantly close appeal and then i have 0 chance

[scenic citrus]

can anyone explain me why admins banning with no proofs lol

banning bcs of new account is very nice rustoria

[lilac belfry]

<@&274971100184576010> MAYBE WANNA DELETE HOST RIGHT NOW?????????????????????

[near halo]

can an admin unmute my other account, its been muted for a year i cant even type in support channel using that shit

[long wren]

can you tag your account?

[near halo]

@fresh vessel

[plush inlet]

Hi i have nvidia now and i need to whitelist to play on rustoria. what can i do?

[merry hill]

wtf.

wtf us long

why shite sever

[round horizon]

wtf us long

[wraith harness]

<@&274971100184576010> <@&393554009799000064> can someone fix us long?

[dark granite]

!appeal

[glass olive]

Hey, @scenic citrus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lyric valley]

Been playing Rustoria for a year straight and I think I’m done, constant excuses about the lag but it never gets fixed.

[scenic citrus]

and now I have to wait around 3 days to unban me and my mates just Bcs of admin mistake ?

[dark granite]

Up to 3 business days. Might be quicker depending on the workload.

1001101010011

[near halo]

just check my appeal now, i need to load into rust so i can turn off clothes on my character and start going crazy

[scenic citrus]

Yeah nice we got base for 14 hours left lol and Bcs of someone mistake we gonna loose the progress we made for 2 days

[dark granite]

The admin who banned you will deal with it when they can.

Checking. Please be patient.

[near halo]

but i need to beat my shi now

[merry hill]

0i9okpl09lp90pkl;90o-ip9opl;olpok

[dark granite]

Not sure if that's a compliment or not.. Checking internal notes.

[hardy herald]

up. 3 hours now

[lone ermine]

WHERE IS VIP MONEY GOING TO?

[near halo]

which admin is it

unban me for my jordan 1 low travis scott medium olives

[dark granite]

I don't see who banned who, but rest assured they will be looking at it when they can.

US Long is back up.

!slots

[glass olive]

Hey, @dark granite

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[urban bloom]

Hi can i talk to a mod about my VIP payment ?

[dark granite]

https://discord.com/channels/274965952116817920/883058174570135572 please follow the instructions in this channel?

[urban bloom]

okee thank you

[near halo]

can you unmute my other discord account, its been muted fora year i cant even type in support

@fresh vessel

[haughty zinc]

How long does it normally take for a ban appeal to be looked at?

[latent trout]

I just got muted in chat for asking if anyones been to 🇳🇪 in africa WTF

[dark granite]

!appeal 1-3 business days

[glass olive]

Hey, @haughty zinc

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[haughty zinc]

I love my appeal being denied with zero explanation from a ban 40 months ago 😄

[near halo]

if the ban is still going on after 40 months yo ass was cheating, and id assume cheating is perm ban

[gritty umbra]

VIP not working

US long

[glass olive]

Hey, @hot edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

!steamid can you give me your steamid?

[glass olive]

Hey, @hot edge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ocean thistle]

Please paste it here

Click on the link

Log in

Copy and paste it in this chat please

Checking

What are your other accounts?

That is correct

What are your other accounts?

What are your other accounts?

I can only help if you help me help you

Let me know when you're ready to contribute to the conversation

Thank you

Yeah :)

idk, you offered

I'm asking for your other accounts not theirs

But I'll happily get theirs too

[near halo]

hai aint fucking around

she wants your accounts

no

your other accounts

the ones that have previously been banned causing you to create the new one

steamid of all accounts you have

make a support ticket, generic ticket

tell them your ban isnt showing up under appeal

[ocean thistle]

You have received a response on your ticket

[near halo]

hai can you unmute my other discord account its been muted for a year

@fresh vessel

[ocean thistle]

Let me see what I can do, no promises.

See you, I hope I don't see you around!

[near halo]

how many other banned accounts does he have lol

me neither

that makes it seem like its an ip ban bc hint : other banned accounts on same ip

you said you just bought a pc? when did you buy it

and was it new from store?

with parts purchased from where?

yea idk, but idrc ill take you getting false banned over the chance of getting trippled from 300m

[dark granite]

Can you take this to https://discord.com/channels/274965952116817920/274965952116817920 please?

[near halo]

yeah unmute my otrher account doobry @fresh vessel

server lags constantly anyway

just yesterday their server had 3 different lag spikes and restarts not including daily restart

why is my appeal taking so long, its been 43 days

[calm loom]

HELLO I need support from admins

PLEASE

[dark granite]

Hi Michal, what's up?

[calm loom]

can we go talk?

[dark granite]

!appeal have you been banned?

[glass olive]

Hey, @dark granite

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[calm loom]

no

[dark granite]

!report want to report a cheater?

[glass olive]

Hey, @dark granite

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[calm loom]

Dobry i tried to join this server after long time

bcs my friend wanted to come here and apparently im joining after i join and i hear sounds i get kicked out for HACKING

i have no idea what that means

[dark granite]

!appeal So you are banned then, you need to fill out this form, please.

[glass olive]

Hey, @dark granite

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[calm loom]

im not banned

i never cheated

[dark granite]

Try to join the server again. if it kicks you out again with the same message. You are banned.

You will need to appeal it

[calm loom]

for what reason?

[wet junco]

i have vip. why im on queue?

[dark granite]

https://discord.com/channels/274965952116817920/883058174570135572 please fill out the ticket report there, Sir.

[dark granite]

The only way to get the answers you seek is to fill out an Appeal. I am not able to see why you were banned or do anything about it I'm afraid.

[calm loom]

get me admin to support room

bcs this is nonsense

[ocean thistle]

!steamid please

[glass olive]

Hey, @calm loom

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[calm loom]

76561198332498809

[ocean thistle]

Checking

[ocean thistle]

Resolved, please allow 15 minutes for the fix to sync to the servers. Thank you :)

[calm loom]

THANKS ❤️

What was t he problem??

[ocean thistle]

Nothing you need to worry about I got you covered

[wet junco]

how long till i get some support?

i need to get in immediately

[calm loom]

❤️

[fading escarp]

@ocean thistle

[eager steppe]

Hi can you look at my ticket? ofc if you have time

[fading escarp]

are u here ?

[ocean thistle]

Ticket or appeal?

[ocean thistle]

How can I help?

[eager steppe]

dc ticket

[bold cobalt]

this is banneable?

[ocean thistle]

Discord ticket... for network or payment?

[eager steppe]

network europe-0314

[ocean thistle]

I do not handle these tickets but our network engineers will be with you as soon as they are available.

[fading escarp]

i buy vip and have que

[bold cobalt]

@ocean thistle

[ocean thistle]

!ticket

[glass olive]

Hey, @bold cobalt

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[eager steppe]

okey thx

[fading escarp]

On rustoria eu main

[ocean thistle]

Please create a payment ticket #payment-support and our payment team will handle it ASAP.

[fading escarp]

okay bro

[ocean thistle]

Create a ticket with the location please

[bold cobalt]

ready

I think it's already sent

[wet junco]

Same problem

[fading escarp]

@wet junco

do ticket and they will fix it

🫡

[wet junco]

Done na kanina🫡

[bleak pond]

Pls i need payment support 😭

[dusty heath]

!ticket

[glass olive]

Hey, @dusty heath

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dark granite]

Did you fill out a ticket Ryan?

[bleak pond]

yeah just been waiting awhile :/

[dark granite]

https://discord.com/channels/274965952116817920/883058174570135572 you did it in there?

[dusty heath]

i may or may not have bought vip to wrong person😂

[bleak pond]

yup

[hazy locust]

how can i add screenshots to the cheater report????

[dusty heath]

could i somehow make it, so it is sent to correct person?

[dark granite]

https://discord.com/channels/274965952116817920/883058174570135572 Raise it there please

the payments team are working on them in the order they arrived so please keep an eye on the ticket.

[zenith wigeon]

is this guy a real mod (Rustoria.co | _Aqua) he wrote me on steam do vote for his shitty skin and im thinking hes a scammer

[hazy locust]

Ticket #cf9c9c
plz check this ticket please urgent

[bleak pond]

sounds like a scam moite

[zenith wigeon]

yeah i thought about that too

[dark granite]

!scam

[glass olive]

Hey, @zenith wigeon

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[zenith wigeon]

ok thanks i didnt click on any of his links because i thought hes a scamme rin the first place

[dusty heath]

Thank you 😄

[dark granite]

Good instincts 🙂

[molten narwhal]

[pseudo granite]

cheater

[glass olive]

Hey, @pseudo granite

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lyric valley]

yall fucked yourselves, off to moose.

[clever holly]

leaderboard is broken again?

[split parrot]

https://rustoria.co/leaderboards why stop sea long Why did the tree leaderboard stop?

[sick moth]

got hackers on eu long raiding e21 2 of them dont got a steam account set up and 1 account is level 0

76561198062445112

76561198350044175

76561198085664105

[forest token]

!ticket

[glass olive]

Hey, @forest token

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[south marsh]

cheater

[glass olive]

Hey, @south marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[south marsh]

/ticket

[glass olive]

Hey, @south marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[robust junco]

uh

i keep getitng kicked for come to discord - Luke

@balmy cypress

[raven sandal]

@balmy cypress i keep getting kicked for come to discord as well

[near halo]

Yeah Luke just kicked me off US small also for 'cheating'

He must be new admin or something.

[lyric basalt]

!steamid

[glass olive]

Hey, @raven sandal

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lyric basalt]

!steamid

[glass olive]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

'Banned for cheating - come to discord' Like you are going to reverse the ban. I have like 4k hours on the server and this crap happens.

I can upload a screen shot of tripple HS from 140m away with a sar in 0.6 seconds and 'not enough evidence'. I counter Smoil, get jumped and start to rotate on the guy. 'Banned for hacking' I now see why people have a problem with the admins here.

[raven sandal]

76561199213625826

Not every support at once please, slow down with the timely responses

[near halo]

Mate, they ain't going to reverse it.

Unless you were recording when you got banned you are out of luck.

[raven sandal]

My shit doesn't say anything about cheating

[robust junco]

my either

[near halo]

If it was Luke, it was cheating.

[raven sandal]

I guess we will see

[robust junco]

all i did was kill a farmer with a sar 😭

[icy mesa]

i want to report a hacker admin please

[unborn cosmos]

!report

[glass olive]

Hey, @icy mesa

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lusty dock]

https://tenor.com/view/jalen-hurts-jalen-hurts-meek-mill-i-used-to-pray-for-times-like-this-gif-13709870523385828441

[hazy locust]

Ticket #cf9c9c
someone said to make new ticket

i cant find their names anymore for another ticket

does it mean they got banned? if i cant find their names for report

@mellow tundra

@junior mulch

[lyric basalt]

They might be offline

[junior mulch]

Hey the admin handling your ticket told you to create a new ticket with all the evidence you have against the reported player

[robust junco]

Ticket 0178 please look into staff

[jagged escarp]

Just refer to the previous ticket number in your new report.

[icy mesa]

Just make two ticket for cheater

And no answer

1 ticket on hour ago

And one just now

A team camping my team for 3 days, they seeing us trough the wall

Even if we make no sound they know we are in our base and camping us

we gonna leave this serv cuz we can't play against them

[hazy locust]

i dont know how to put screenshots in that pic

[hallow dirge]

!appeal

[glass olive]

Hey, @hallow dirge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[split parrot]

broken leaderboard

[hidden thistle]

Ticket #fe9879 Pls just ban him again, ticket info shows hes on different account teaming with same guys (eu main)

[umbral blade]

how do i whitelist for exitlag

[mellow tundra]

Watching them now

[mellow tundra]

Banned

[mellow tundra]

We allow all VPNs.

[paper python]

Why am i 250 ping on US servers? Have u changed host

[mellow tundra]

#network-support-old

[hidden thistle]

thank you, please also spectate these 2 kids ive seen them playing with the cheater and now playing again w him Ticket #0a85ea

[cerulean widget]

hey admin, unban me please

[clever holly]

i dont wanna get punished here for asking same question over and over again, is leaderboard broken again? any update on that???? why it keeps breaking? if you need help fixing it i have enough knowledge to help

[hidden thistle]

@mellow tundra have proof of teaming and u can see him now getting cheater on if u want to spectate

[supple patrol]

hey sorry to bother about this i was trying to login yesterday on US long an it says im being disconnected for hacking im not sure why an i understand if this cant be fixed

i dont use vpns an i just wanted to see when this ban could have taken place

or if its a ban at all idk im able to connect to other offical severs no problem

[uneven sierra]

<@&274971100184576010> can i send one of you a video proving that i had no clue that my team was cheating

[cerulean widget]

they dont care

[uneven sierra]

why

[cerulean widget]

they banned me for interacting with a cheaters teammates

[uneven sierra]

actually

[cerulean widget]

yup, i happened to be in same team ui bc theyre neighbors even though i never actually interacted with the cheater himself

[uneven sierra]

i just met a kid and he was cheating

so now im banned

[cerulean widget]

maybe if you get really lucky theyll make you wait 8 hours to decline your appeal just bc ur in team ui with neighbors

[supple patrol]

Just put in a ticket hope they find to time to ask me questions or something ill stay in the support chat for a little while

the ban i got could be related to my use of a paintbot/musicbot or SAM the achivment menu

didn't know this stuff could cause bans but apparently using SAM has resulted in this stuff for other people

Appeal #6b18ca

[lusty ingot]

any admins online ive made ticket

[supple patrol]

havent gotten a reply yet but throw your ticket number in the chat thatll probably help

<@&274971100184576010>

[lusty ingot]

Ticket #8fb279

[calm flume]

where do i make a ticket about a cheater

[cerulean widget]

use /ticket add

ingame or use rustoria support website

[split parrot]

!ticket

[glass olive]

Hey, @split parrot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[calm flume]

Ticket #dbafd4 please help🙏🏼 this guys hard cheating

[unborn cosmos]

Hello, thanks for your report. Admins check reports in the order they come in, an admin will get to yours as soon as possible 🙂

[rapid raven]

!ticket

[glass olive]

Hey, @rapid raven

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lusty dock]

ive had this happen before and ive never been banned for association in that context

you may of benefited more than you're letting on

[cerulean widget]

i genuienly didnt benefit for shit, the actual cheater himself i didnt even interact with. his teammates i traded with (literally same as a vending machine shop basically) and i also had his teammates help me move stuff once. never actually interacted with him, only his teammates. happened to be in same team ui tho

[lusty dock]

you should think of "his personal team" as him in the context of benefiting from it

[cerulean widget]

but i didnt really benefit from them

[lusty dock]

this shit is why i never interact too much with the neighbors i add to team UI

[cerulean widget]

all our interactions were pretty transactional

[lusty dock]

yeah bro idk what to tell you, you're literally stating the issue yourself

you're transacting personally with a hacker team

just wait for appeal response lol

[cerulean widget]

so is anybody who uses a vending machine of a cheating team transacting with a hacker team?

the appeal is already denied, thats why its stupid as shit

[lusty dock]

i dont let some random team transfer my loot for me

lol

[cerulean widget]

they were naked and i needed inventory space

i dont get why interacting with his teammates would be interacting with him

[lusty dock]

alright bro, real slowly now. i always base near outpost, and always have a neighborhood team UI going on. ive had someone get banned for cheating and i wasn't touched. what does this mean? you obviously interacted with them a little too much. simple as that

[cerulean widget]

i dont see how youve had someone get banned for cheating without getting touched, ive been banned for assocation before(although he actually lived with me so i understood the ban) and anybody i was in team ui with for the past couple days got banned

my friend who got off 3 days before i met the cheater ended up getting banned

[lusty dock]

the context always matters and the context here is you done goofed

hell I was LITERALLY in a team UI with this guy for about 10 minutes before i betrayed him, and guess what? im not banned for association

this happened literally today. they look at context on things, quit the cap

there isn't a blank ban of "if you were in this team UI you're banned for association"

[cerulean widget]

you reported him, i had no idea they were cheating in any way as i genuienly had so little interactions with them

i feel like the fact you reported him definitely helped, i had no clue

[lusty dock]

i give up bro ggs, may you learn from your mistakes

[indigo dock]

Appeal #8e4e58 plss

[long lily]

What do you get for nitro boosting this discord

[eager snow]

hello, can someone help me?

[woven shadow]

!ticket

[glass olive]

Hey, @eager snow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[scenic citrus]

rustoria banning new account with high KD with no fucking evidence and denying appeals

[long wren]

so?

[woven shadow]

i cant help you with that but making a ticket is probably your best bet of getting in contact with someone who can. hope this helps

[scenic citrus]

what if a player have 8k hours and created new account lol, no evidence = ban on rustoria?

just bcs ppl reported him lol