support

[jovial orchid]

https://steamcommunity.com/profiles/76561198083867855/

reason : hacking

[noble terrace]

!appealru '

[glass olive]

Привет, @jovial orchid

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[noble terrace]

Submit an appeal please

[jovial orchid]

okay

[jovial orchid]

I wrote an appeal

[noble terrace]

Please wait for us to look into your ban then. Average response time is 1-3 days

[wise fractal]

https://steamcommunity.com/profiles/76561198834752691/

please check on this.. VAC banned

[sick badger]

Yo, i cant make a ticket on website, it just keeps loading

new clan roaming aks, 163 hours, tripling me from far away

[jovial orchid]

How can I find out if my block has been lifted or not?

[sick badger]

Rustoria eu medium, please check him out, cant make a ticket for some reason

[raven mist]

Please make a ticket using /ticket ingame

If the website is not loading for u

[sick badger]

Cool, didnt know, thank you

[noble terrace]

You can check on the same website you used to submit the appeal

[noble terrace]

!ticket

[glass olive]

Hey, @wise fractal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[native fulcrum]

@noble terrace admin help me 76561198128409290 vpn ban

[plucky vortex]

Hi admin can you help me to check steamID: 76561198890942978 he stayed away from rust for 2 years got showing that he got banned 9 months ago on Us main. Think it may be vpn ban and appeal made already

[plucky vortex]

@noble terrace could you help me to take a look please

[noble terrace]

!appeal

[glass olive]

Hey, @plucky vortex

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble terrace]

It's a legitimate ban

Not VPN

[plucky vortex]

I‘ll double check with the account owner probably got stolen. Thank you anyway @noble terrace

[strange rampart]

hey i going with my friend to underground and we were in elevator whe we use it we going down and we get kick out of server now my friend have to wait in queue can you make it he can join instantly and not waiting cuz of game errors? his name XalizR

[noble terrace]

No, we cannot manually skip players

[strange rampart]

sooo cuz of problems in server you cant help gg

give him vip and when he join take it back

[solemn merlin]

Can anyone look at my ticket?

[hexed nimbus]

tickets get looked at constantly and in order the come in if it’s a appeal it’s 1 to 3 business days

[solemn merlin]

omg

bro

[noble terrace]

Again, we do not manually skip people in any way

[tropic coral]

why is 2x eu only 11 pop

[raven mist]

Because theres 11 players on the server

[tropic coral]

it wiped 1 hour ago dont try be cocky does that mean ur server is shit 😂

[raven mist]

Not sure what answer you expected

[tropic coral]

maybe the lag is terrible a better server has came out bad fps drops idk 💀

[raven mist]

Not sure, the lag deffo didnt help when it was under attack. Also most teams start on longs/main at force. Also vacation is over so players going back to school i guess. It'll be back up but it will just take time

[high plaza]

a player tried to get in between us with the username of a player in our clan Dec

@raven mist

he tried inside us

[raven mist]

Insiding is not against the rules

[high plaza]

we dont know him

[raven mist]

Yes thats not against the rules

[high plaza]

:/

[honest hinge]

how do i report someone fopr cheats

[hexed nimbus]

!report

[glass olive]

Hey, @honest hinge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[modest rose]

why is the report on the website not working

i cant find any players

[lost plover]

hello my transaction for vip didn’t go through but i was charged can you help me please

[twin sage]

Hi admins. Please check and appeal ticket on site. My steam ID is 76561199204114046

[cedar forge]

Hi admins. Please check and appeal ticket on site. My steam ID is 76561199493391679

[ocean void]

have you tried since your last post? it looks to be working for me at the moment

[ocean void]

im sorry to hear that, you can make a ticket with #payment-support and they can work on sorting that out for you

@cedar forge @twin sage average response time for an appeal is 1-3 business days, although it can be more or less depending on the situation.

[lost plover]

i already did it please help me asap

[near halo]

only a select few can help with this to keep your information safe - if you've already made a ticket then you just need to wait until someone on the payment support team is able to take a look

[gusty radish]

Rustoria EU LONG

[inner wigeon]

EU Long is down.

[magic flower]

EU long down

[raven mist]

Poking the devs trnx

[worn tendon]

any info for eu long ?

[raven mist]

Being looked into

will be booting up asap

[gusty radish]

DAY 4 VAPE EVERY DAY DDOS FREEZES AND LAGS

[raven mist]

Its not a ddos, its a crash

[young ridge]

will there be a rollback?

[worn tendon]

i was raiding , will it be a rollback ?

[mighty kernel]

where was u raiding ? 😎

[worn tendon]

in an other map

not your business

🥳

[lethal drum]

how can i apply for unban?

when I went to the server I was kicked with the reason hacking

[gleaming sky]

/appeal

[glass olive]

Hey, @lethal drum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lethal drum]

thx

[quick salmon]

DDOS getting out of hand need more vip

[mint oracle]

EU LONG????

[eager grail]

guys help pls, eu long not working

[sterile frost]

EU LONG RESTART

[prisma vale]

@torn bronze

[sterile frost]

ITS OK NOW

[prisma vale]

yes

[eager grail]

oooooooooo

ok thx

because i think i broke my rust xd

how long restart

?

[prisma vale]

[pallid heron]

appelaed a ban 5 days ago anyway somone could look at it so i could play monday wipe

[ocean thistle]

!steamid

[glass olive]

Hey, @pallid heron

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pallid heron]

76561199184917094

[ocean thistle]

Hey there, you received a response to your appeal 5 days ago. Please check the website https://rustoria.co/support/appeal

[near halo]

how do i enable voting?

[ocean thistle]

!mapvote

[glass olive]

Hey, @near halo

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[near halo]

Got muted for saying 1000 :cloth: for 25 :scrap: @ K1 , 12 hours...

[raven mist]

fixed

[near halo]

cheers, any clue what triggered it?

[raven mist]

"p: @ K1" i'd assume 😄

[narrow dawn]

hey how can i see

[raven mist]

You open your eyes

[narrow dawn]

support message what admin send me

[raven mist]

You cannot

[narrow dawn]

so what do i do on ban appeal?

[raven mist]

You appeal and wait for the banning admin to reply in the ticket

[pallid heron]

yo shenzy how tf do i get banned for association but my other 2 teammates are fine... but its association

[raven mist]

!steamid

[glass olive]

Hey, @pallid heron

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pallid heron]

76561199184917094

[narrow dawn]

yes and how can i see what they reply i did appeal

[raven mist]

You were banned for playing with '1280x1080'

Also you will be unbanned in a day it seems like

[pallid heron]

yes but 1280x1080 never had gotten banned nor did my other teammate

so i was curious

[raven mist]

'1280x1080' was banned for hacking

not sure why your other teammate didnt get banned but they should've

could be an error on our side

[narrow dawn]

how can i see what they reply i did appeal

[pallid heron]

any way i could get an unban to play with my teammate that wasnt hacking on mondays or would i have to wait the last day of the ban

[raven mist]

Did you make an appeal? as i'm not the banning admin so i would need to check regardless with them

[pallid heron]

yes i did

[raven mist]

Was it denied or?

[pallid heron]

not yet idk if its going to or not

made it 5 days ago though

[raven mist]

i also dmed the banning admin, but i cant tell when they'r going to answer as timezones exist 😄

[pallid heron]

alr thanks for help

[raven mist]

np, its one more day if they dont reply yet

[strange tendon]

how do I make a ticket to report this person

[gleaming sky]

!report

[glass olive]

Hey, @strange tendon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[strange tendon]

can you check dms

[crystal axle]

@raven mist

@torn heart

can you check my apeal

[lilac laurel]

!report

[glass olive]

Hey, @lilac laurel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[flat merlin]

can someone check my ticket its urgent

Ticket #dafc11

[north crest]

Everyone's ticket is just as important.

[strange tendon]

yea I'm sure that the inactive tickets talking about their vending machine they placed as a door because they cant tell the difference is wayy more important than the ACTIVE cheater, naw u right

[low saddle]

Why hasn't my ticket for a refund been looked at? The server it was bought on died completely has 0 pop I bought it on Friday.

[toxic urchin]

did you do it through #payment-support ?

[north crest]

When you create a ticket it goes into a virtual queue. Just have to wait your turn.

[strange tendon]

yes just let the cheater roam freely !!!! good job staff 👍

[ocean void]

Tickets are handled in the order they are received. Please remain patient and an admin will take a look as soon as one is a available

[shell owl]

Fast please, cheating raiding right now Ticket #ca557d <@&874995535881326632> <@&274971100184576010>

[candid cosmos]

76561199133194763 ban this guy ty

!ticket

[glass olive]

Hey, @candid cosmos

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tiny fjord]

how i can verified my acount

[candid cosmos]

Ticket #535822 plz check out this ticket :D!

bro is full spinningaround hacking

[lost ruin]

yesterday I was not able to kill a guy with a bow due to the bug with new item that is making your gun 0 dmg

today I was kicked randomly (time out)

in both days I lost 1-2 hours farm

thats the worst server to play on so far (I have 13k hours)

[candid cosmos]

HAAHHAHAAHHAHAAH

[lost ruin]

u want loot ? I am going to moose or whatever is at least working

[night wolf]

<@&274971100184576010> i cant find anyone to report in rustoria i need help reporting a cheater

!ticket

[glass olive]

Hey, @night wolf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[night wolf]

/ticket

[glass olive]

Hey, @night wolf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lost ruin]

just chill and change server

[idle wave]

!ticket

[glass olive]

Hey, @idle wave

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thorny dust]

anyway to get a cheater banned off your server doesnt seem to be any admins around

[idle wave]

yh this guy hard cheating its so obvs

and he aint getting banned hes changing names every 2 seconds as well steam level 0

[thorny dust]

whats the name of your guy

[idle wave]

IQOS

crazy like we out farming and get tripled all of us by mp5

we rekit and he triples all of us again in one mag like one spray

and knows exactly where we are

just ruins the game so boring tbh and now we cant get any of that loot back🤣

[thorny dust]

well good luck getting help xD

[idle wave]

yh u 2 bro

[mellow tundra]

Looking into this

Unfortunately I'm having trouble connecting to the server rn, but working on it

[thorny dust]

Hes still cheating im trying to bait him

Can i get my pistols back my mate lost all our guns to him

[hollow moss]

!ticket

[glass olive]

Hey, @hollow moss

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[chilly stump]

Hello!
My steam account got hacked for almost a year and now im banned for cheating
i tried to appeal the ban but the appeal got deny

can i have somehelp ?

[placid rivet]

Hi mods, blatant cheater spinbotting on US mondays

Can I get some help

[ocean void]

!report

[glass olive]

Hey, @placid rivet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean void]

!appeal

[glass olive]

Hey, @chilly stump

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean void]

Please don’t call them out in discord or game chat as it makes it harder for admins to investigate.

[hollow moss]

how much time to response to appeal?

[ocean void]

Average response time is 1-3 business days but can be more or less depending on the situation and availability of admins

[glass iron]

Hes banned

[placid rivet]

Ty

[thorny dust]

is it possible to turn P2 into an automatic with no ban?

Can someone Investigate "Signature" in Rustoria EU mondays please

[ocean void]

!report please make a ticket to report suspicious players

[glass olive]

Hey, @thorny dust

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[brave wyvern]

if theres a hacker where can i report him

[echo venture]

read the message 1 up from your message

[mighty schooner]

the guy i made a report abt is back

[mighty schooner]

and sm1 closed the ticket

made a new ticket

[idle wave]

he offlined us what a great game

[thorny dust]

about to raid his base to get my own stuff back

[wise fractal]

serious lame shit hacker clan dogs
Hide our loots and they aim for that specific place and instant killed us.

Create ticket but Admin doesnt really help much given the time

Esp + aimbot..

[glass olive]

Hey, @wise fractal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wise fractal]

Ticket was closed even when the player have a VAC banned! Doesn’t make any sense

[misty scroll]

VAC bans are not related to Rust, therefore players with VAC bans are free to play on Rustoria

[wise fractal]

thats is truly a sad moment.

[little turtle]

Good afternoon, I’m visiting your server. I can't login ban hacking

[agile knoll]

!appeal

[glass olive]

Hey, @little turtle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zinc warren]

same shit

[zinc warren]

Why should we wait if it's our first time coming in

what appeals

he writes that we got banned when we didn't even have a rust check it out

<@&393554009799000064> <@&274971100184576010>

[lyric basalt]

Make an appeal and we will have a look

[zinc warren]

it's already ready, check it now, why do I have to wait 1-3 days due to a server error

My friends had the same problem

[twilit temple]

solevoy u the cheater from rusty ?

[zinc warren]

dude this is the first login to this server

[twilit temple]

aha okay

make a ticket

tho

[stiff epoch]

!ticket

[glass olive]

Hey, @stiff epoch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean void]

1-3 days is just the average response time, it can be more or less based on the situation, has your friend put in an appeal for himself also?

[crystal venture]

!report

[glass olive]

Hey, @crystal venture

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[quartz gale]

TICKET

[tropic geyser]

!report

[glass olive]

Hey, @tropic geyser

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean void]

if you need to make a ticket you can use /ticket in rust game chat or you can visit https://rustoria.co/support to make your ticket.

[twin sage]

Hey please take a look at my ticket!

@lyric basalt

e805a9

<@&274971100184576010>

[ocean void]

Admins handle tickets in the order they are received so please remain patient and an admin will take a look as soon as one is availaible.

[olive hedge]

i keep getting disconected on small rig on US LOW PO

why

[whole dew]

for what reason? what does it say when you get disconnected

[fierce canyon]

<@&274971100184576010> Ticket #e39191 take a look at my ticket ty

[gloomy sparrow]

What kind of ticket are you referring to

[fierce canyon]

#e39191

cheating guy

[jagged escarp]

banned ty

[fierce canyon]

ban his friends

they cheating too

[jagged escarp]

banned ty

[fierce canyon]

thanks

[toxic urchin]

[sick sluice]

i need help

the server doesnt show me

[thorny hound]

if you can't see the server, you can look at #server-info for the client connect

[low snow]

😭

[tardy pebble]

<@&274971100184576010> My other account got EAC, but it has been 180 days and I now have a new account. I want to play rustoria with the new account. Is it legal?

[noble terrace]

Submit an appeal and we can look into it

[pine trellis]

Why is long's server down?

[tardy pebble]

My new account has not been banned, so I cannot appeal @noble terrace

[thorny dune]

Us Long is rebooting

[pine trellis]

Does it seem like it will take a while?

[thorny dune]

It's a monthly server with a lot of entities, at least 10 minutes but it is booting

[low snow]

@thorny dune How long is it before you can turn on the server

[thorny dune]

It's now back online

[pine trellis]

Are you resetting the server now?

US long

[sterile frost]

hello , i have little problem , i make team with my neighbor and is possible is cheating , is so good player , is possible check account ? i dont need ban for assossition ^^

[hexed nimbus]

Daily restart most likely seeing the time

[hexed nimbus]

Up to you to make sure the do not check players for teams the only check if reported

[low snow]

We have significant action in hopes of a quick restart

[kindred peak]

how can i report a cheater?

[hexed nimbus]

10/15 min in most cases for restart

[hexed nimbus]

!report

[glass olive]

Hey, @kindred peak

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sterile frost]

i dont have tools for check legit or not ^^

[low snow]

@pine trellis where you live for us long

[dull bobcat]

can i please be unbanned now

admin

[pine trellis]

g3

[dull bobcat]

its been a month

[fervent condor]

is anyone able to look at my appeal its been 4 days

[near halo]

appeal responses take 1-3 business days (weekends don't count) please be patient and an admin will take a look when they are able

[fervent condor]

okay thank you

[wise fractal]

we are about to raid a hacker team, are the admin available to check? because we reported 1 of them hacker and they got banned this afternoon.

[sterile frost]

is not posssible for me repporting palyer with website , is loaded no stop https://cdn.discordapp.com/attachments/1140222668541530172/1283071917665947721/image.png?ex=66e1a957&is=66e057d7&hm=335e1c21192a98322b1d92011bf7201844c6cb6d5122f5eb678b2998fb9b3171&

[fierce canyon]

@jagged escarp Ticket #2757a6 can u look at my ticket?

<@&274971100184576010> Ticket #2757a6 can u look at my ticket ty

[raven mist]

Please stop tagging admins , we’ll get to it eventually

[fierce canyon]

then get to work

[raven mist]

Patience, we’re not dogs

[modest rose]

bro wants you to never look at it i think

[near halo]

if you aren't able to make a report through the website you can also use the /ticket command in game. please include a message after the command with the steam id or name of the player you are trying to report

[fierce canyon]

<@&274971100184576010>

@jagged escarp please look at my ticket
Ticket #2757a6

[near halo]

please do not tag admins. an admin will take a look as soon as they are able.

[hexed nimbus]

the go trough tickets as fast as humanly possible and in order the come in just be patient fyi if its a appeal ticket it can take up to 3 days

[fierce canyon]

XDDDD

[noble terrace]

Stop tagging us

You've already been told this

[fierce canyon]

then do something with cheaters on eu long omfg

[noble terrace]

You are not the only player with a ticket open my friend

[fierce canyon]

idc

[noble terrace]

You need to wait for a response

[hexed nimbus]

go touch some grass and come back in 30 min bet the get it solved in that time

[noble terrace]

Which you will get when an investigation is completed

[noble terrace]

#general

[fierce canyon]

administrator of rustoria said that XDD

[noble terrace]

He isn't an admin

[fierce canyon]

Head admin of toxic gaming

what is this shit

[noble terrace]

Mighty Mike is not an admin

[hexed nimbus]

thanx for the advert tho

[jovial orchid]

Hello

help me pls

[versed quartz]

How can we help?

[jovial orchid]

@noble terrace

[noble terrace]

what's up

[jovial orchid]

pls look at private messanges

I sent the screen

what does at mean

[lavish ocean]

ummmm

why i cant join

it kicked for hacking

i didnt do anything

[noble terrace]

!appeal

[glass olive]

Hey, @lavish ocean

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[serene glacier]

!appeal

[glass olive]

Hey, @serene glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lavish ocean]

i created the appeal what di i do now?

@noble terrace

[noble terrace]

Wait for a response please

[lavish ocean]

where do my response comes?

[hasty igloo]

What should I do? I bought a VIP card 4 days ago and now it’s gone?

[noble terrace]

You can check on the same website you used to create the appeal

[noble terrace]

#payment-support

[lusty root]

Admins please be more careful because we were opening tickets for a guy named THXM and u Admins said its legit he is not cheating bla bla but facepunch banned him today. You admins need to look at these reports more careful otherwise you will lose all the VIP customers.

Maybe u need better admins...

[zinc parcel]

yeah FR

[rugged steeple]

admins in rustoria just dont give a fuck

[hexed nimbus]

could also be a 3 day temp for mass reports to do further investigation

if his steam profile dont show a gameban its a 3 day

[dull bobcat]

may i be unbanned from rsutoria ?@noble terrace

[noble terrace]

I am not the admin who banned you. I have no control over your ban.

[noble terrace]

We banned him last night

[zinc parcel]

that took a while.....

half week to ban someone

[noble terrace]

We have to gather evidence to ban someone

And if we cannot find any, then no, we can't ban them

[lusty root]

we had 10 clips 😄

[lavish ocean]

and when exactly do my appeal gets readed?

[noble terrace]

Clips help to add context but we have to gather firsthand evidence as well

[noble terrace]

1-3 days is average response time

[lavish ocean]

aaaaahhhhhhh

[zinc parcel]

you dont understand just say sorry thats your fault like you or someone else said admins does mistake........

right?

[noble terrace]

I trust the admins on this team to make the right decision. If at the time you submitted your ticket we could not find evidence, then no, we're not going to ban them

Upon further investigation last night, that evidence was found and the player was banned

[zinc parcel]

bro you acting like a 9 year old now and repating things that doesnt makes sense

[noble terrace]

I'm explaining to you pretty clearly what happened

[zinc parcel]

haha yeah keep yapping

kid

[noble terrace]

I'm probably old enough to be your mom

[zinc parcel]

sugar mom

?

[noble terrace]

This is what happens when we investigate players:

• Is there evidence they are cheating? Yes --> Ban. No --> Do not ban

We cannot always find evidence when we spectate players

[normal jewel]

that cheater THXM made me quit the wipe after losing all of my loot to him ...

[noble terrace]

That does not mean they aren't cheating. It just means we couldn't find evidence during that time. Usually because the player is toggling/not actively cheating

[normal jewel]

im quiting Toria it was lag issue for months and i was still vip and now cheaters

[zinc parcel]

okey chill step mom

[noble terrace]

There are cheaters on every server

Lag issues should also mostly be resolved at this point

[zinc parcel]

it is solved

[normal jewel]

yeah but not when u make 10 tickets and send clips and u still says he is legit he landed an insane shots

[noble terrace]

Because during our initial investigation no evidence was found. We appreciate when players send clips, but we HAVE to get evidence of our own as well

[normal jewel]

well i lost my wipe and my appetite to play toria -1 vip

[lavish ocean]

i wounder what evidence you got to ban me?

[normal jewel]

@lavish ocean are u THXM ?

[lavish ocean]

no im pipa i kaka

[noble terrace]

I'm sorry you had a frustrating experience, but I can pretty much guarantee you will run into cheaters on any server you play

[lavish ocean]

thats my nick

[normal jewel]

yeah but atleast admins on other servers pretend to care

[noble terrace]

We do care?

Why else would I be sitting here having this conversation with you

[lavish ocean]

so they didnt ban the cheater for half a week and decided that its better to ban me for nothing

[normal jewel]

hahaha bro go check my ticket log u will see much care in there 3 hours + respone time

[zinc parcel]

mistakes are for losers like admins like your mommy.....

[lavish ocean]

cool

[noble terrace]

I did check your ticket. Admins looked into it pretty soon after you created it, but he was AFK in base. That's why you didn't get a response until later, after we were able to spectate him.

[noble terrace]

Come back in a day with a better attitude

[lavish ocean]

can i just know what evedence they got on me?

[noble terrace]

We don't share evidence

Just wait for an appeal response

[lavish ocean]

uuuuuuuuuuuuuhhhhhhhhhhhhhh

[noble terrace]

Just checked - it's something old that got linked to you mistakenly. I fixed it and you should be free to connect in 10 minutes

[lavish ocean]

oh thanks!

[normal jewel]

but i admit this month theres no lag and its a plus for you

im not ass kissing i still think admins are shit

[noble terrace]

If only you knew what it was really like lol

Everyone at Rustoria is more than competent

I get it's frustrating when someone isn't banned immediately, but we do the best we can with the info that we have

[normal jewel]

❤️

[terse knoll]

Good evening, have you fixed any server lags? Haven't played for 2 weeks!

[tough jewel]

Hello, I had a question. I applied as a chat mod and wanted to know how I could get a message there

[normal jewel]

lag is good i can vouch for them

[terse knoll]

@normal jewel
In terms of ping, is the ping still increasing, and is the latency the same?

[normal jewel]

nah super stable and good

[terse knoll]

@normal jewelWell, in general you can play, otherwise before that there are 10 restarts in 2-3 hours

[normal jewel]

idk what they did but its like magic

[noble terrace]

As of now, things seem to be much more stable, yes

[noble terrace]

You should receive a DM I believe

[terse knoll]

I just bought VIP cards for 4 wipes, and the maximum I played on the server was 1-2 days with terrible lags and restarts. And now I’m wondering whether it’s worth buying VIP cards on Thursday.

[noble terrace]

If you purchased VIP during the month of August, you can ask for your VIP to be extended by making a #payment-support ticket

[terse knoll]

I was already refunded for 5 days, but with this (free VIP) I played a day because of lags, and now I haven’t played for 2 weeks, I got burned out badly(

It was interesting what is happening now with lags on servers. Thanks for your answer, have a nice evening)

[noble terrace]

You too!

[hexed nimbus]

!report Don’t call out in public te can also read

[glass olive]

Hey, @analog copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[serene glacier]

how long does it take to respond to a ticket?

[latent helm]

It takes 1-3 business days

[serene glacier]

dayum

[noble terrace]

Tickets are as soon as possible. Appeals are 1-3 business days

[near halo]

tickets are dealt with in the order they come in! if it is an appeal then as @latent helm said 1-3 days

im too slow

[serene glacier]

ur all good

thanks

[opal anvil]

um i cant connect to the server and it just says to come here? whats going on?

[raven mist]

What name is it saying?

[opal anvil]

anabolic jinx

[raven mist]

dm @thin plover

[thin plover]

I'm here

[thin plover]

would you mind joining #368790610783764480

[opal anvil]

sure one minute.

[raven mist]

!report

[glass olive]

Hey, @mighty lava

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[low snow]

@thin plover

[elder flint]

My house is melting, everything is dying in a meaningless way, help me

[low snow]

what happen

[elder flint]

!ticket

[glass olive]

Hey, @elder flint

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[low snow]

us long

[candid loom]

@compact wyvern your pentium 1 is broken again

<@&274971100184576010>

[raven mist]

Aware, being looked into

[marsh shell]

<@&274971100184576010> HELPPPP IN EU MAIN\

[mighty lava]

seriously admin hes full walling and please look at him before he logs off, hes playing with like 6 guys who has alot of hours in the game

[gloomy sparrow]

How can we help

[raven mist]

Stop calling em out here

[marsh shell]

Chiters

[raven mist]

Wait

patiently

[mighty lava]

then go look already

[raven mist]

we're here and it will be looked into

have some patience

[marsh shell]

ET?

[raven mist]

Whenever we get to it

[mighty lava]

please get him while hes with hes group so u dont just ban 1 single guy, they are like 5-6++ people

[shy remnant]

Wait for your ticket to be answered and investigated please as Shenzyyy stated already

[normal ridge]

Guys, my friend got Rust banned in April while we were in traveling South Korea. He made a new clean steam account, bought Rust again but cannot access Rustoria servers. He made appeal but it got rejected. Do you guys have any idea how much time he needs to wait to be able to play again on this servers ?

(I'm playing rustoria only and he is crying cuz I don't wanna play on other servers XD)

[shy remnant]

If the appeal got rejected, the decision is unlikely permanent

[normal ridge]

Oh sorry i meant suspended*

[shy remnant]

They’ve been game banned ?

Oh yeah sorry you mentioned it

[normal ridge]

Yeah on his main account

(never try pc bangs in korea guys)

[shy remnant]

So they have to wait until their game ban is old enough to match our rules

[normal ridge]

Do you remember how much time is it ?

[shy remnant]

https://rustoria.co/rules/vanilla

Depends how much game banned they have had

[normal ridge]

If i remember well he got EAC perma ban

[shy remnant]

Quote:

« You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

• You have a gameban on another account within the last 180 days
• You have 2 gamebans on other accounts within the last year.
• You have 3 gamebans on other accounts in total.
• You have an account that is banned on our servers and are playing on another account. »

[normal ridge]

It was his first and only ban, so I guess it's 180 days ?

[shy remnant]

Yes, their appeal must’ve been suspended for the number of days between their game ban and the 181 days added to it

[normal ridge]

Oh okay so basicly november for what i saw

Nice thanks man

[shy remnant]

Should be indeed !

It’s 6 month basically

So if it was April it should be around October/ November

[normal ridge]

Yeah it was around April, I don't remember exact date, we saw it when we came back from holidays

Lucky me I had time to change password xd

[shy remnant]

Lucky indeed, hope your situation will get solved whenever it reach 180 days

[normal ridge]

Thanks man, have a good day

[normal ridge]

Check tes DM ahah

[fast scarab]

hello im trying to join to our server but i have the message saiying that i need to come to dc and speak with AWZ3

[raven mist]

dm @west mica

[gusty radish]

RUSTORIA EU LONG PING 12 000

HELP RUSTORIA EU LONG

5 DAYS LAG FRIZ

[subtle cape]

Fix ur net

[potent cliff]

eu main got cooked

[gusty radish]

SERVER FIх

ADMIN HELP SERVER ! RUSTORIA EU LONG

[rugged steeple]

enough with your fucking problems FIX THAT SHIT

[raven mist]

Checking

[surreal perch]

Is the zombie map open to the public

[subtle cape]

Yes

[surreal perch]

Cool deal thanks

[gusty radish]

ADMIN HELP SERVER ! RUSTORIA EU LONG@raven mist

[desert hound]

sakzuza den

[raven mist]

We are.. Read

[kindred bane]

a

[gray schooner]

EU Medium also effected it seems

[raven mist]

Yeah few eu servers

[rugged steeple]

can you tell me pls why u guys dont fıx it we are playing like this for 4 days

[gray schooner]

they are being ddosd, not exactly anyones fault 💀

[rugged steeple]

so they should give my money back if they cant provide good server hosting

[west mica]

?steamid

[glass olive]

Hey, @fast scarab

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vivid lion]

This is the worst wipe ever. Not complaining just sayin

[gusty radish]

take a break on the server it is impossible to play in lags they kill each other@raven mist

[uneven cairn]

pffff

[gusty radish]

turn off the server@raven mist

RUSTORIA EU LONG

[twilit temple]

getting killed by a pickaxe 4000 m away

[slate sleet]

Restart EU Mondays

[dusty tendon]

plssssssssssssss

[vivid lion]

good aim

[twilit temple]

xD

[vivid lion]

strong arms

[gusty radish]

turn off the server@raven mist
RUSTORIA EU LONG

[raven mist]

No

#announcements

[raven mist]

Thats a current rust bug

[rugged steeple]

you guys aware for 5 days

[raven mist]

Wasnt even the same issue

[rugged steeple]

i have lag issue every day

[raven mist]

Did u ever make a #network-support-old ticket?

[austere niche]

damn! i looted the same box 500 times :3

[rugged steeple]

its not my computer or my net its your server

[raven mist]

Never said it was. But last few days it was not a ddos

Make a #network-support-old whenever it happends again in the next days

[gusty radish]

we can't move and we are being killed by people who don't have lags@raven mist

[potent cliff]

I cant even join the server right now

[noble terrace]

#announcements

[gusty radish]

we can't move and we are being killed by people who have no lags (WHY NOT SHUT DOWN THE SERVER SO PEOPLE CANNOT LOSE THEIR LOOT DUE TO LAGS)?@noble terrace

[noble terrace]

Because that isn't fair to people currently playing

[gusty radish]

filter people by IP with normal players and protect against bots?@noble terrace

[noble terrace]

99.99999999999999% of players are normal players. Maybe even 100%

#announcements no ETA

[austere niche]

im starving to death here 😢

[nova iris]

i swear if i lose my stuff rn

[fierce canyon]

admin to cwel

[radiant zealot]

nice serwer in kroplufka

[vivid lion]

i can loot everyone on the ground very goof

[fierce canyon]

server dying

[gusty radish]

how then do you ddos ​​that you can't make protection for 2 weeks?@noble terrace

[radiant zealot]

lagtoria have covid-19

[fierce canyon]

one wipe without lags, we waiting

[nova iris]

bluds just lost 80 players

god damn rip monday

[coral thorn]

8800 ping on rustoria eu medium

[radiant zealot]

co tam cwelu @urban crane

[fierce canyon]

xd

[nova iris]

OMFGGGGGGGG

[gusty radish]

PROTECT YOUR SERVER ONLINE PEOPLE WILL LEAVE BECAUSE YOU ARE INACTIVATE!

[knotty aurora]

Are there people playing not affected by the lag? Or its not possible

[noble terrace]

Because the attacks we've been getting hit with are large and sophisticated

[austere niche]

Atleast refill our food and water ingame so we dont starve to death x

[fast scarab]

i do it but said me the same

[west mica]

Whats your steamID?

[rocky hollow]

Is there any issues with Rust+ app? Trying to pair EU Main, I receive the prompt, and when I approve it, it says "server offline" and for some reason it worked only once by loading and ever since it's not working

[delicate olive]

szogun has cheats, can someone check it? rustoria eu mondays

[modest rose]

who ever said it was resolved is high af cant open doors barely

no offense

[narrow valley]

Is Eu Long monthly
? and how much people are there playing for first 2 weeks
?

[cursive elbow]

!report

[glass olive]

Hey, @delicate olive

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[native falcon]

It would be cool if Rustoria added VIP players to the white list, which is skipped during DDOS filtering. It is not difficult to do this and it will be an incentive to buy a VIP.

And so it turns out I bought a VIP... and because of DDOS, the queue is gone and you can't play

[buoyant bobcat]

!report

[glass olive]

Hey, @buoyant bobcat

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[modest rose]

its lagging still

[quiet raven]

yo admins how long u think till yall wil be able to fix modded rustory serv not popping up

[analog glacier]

when do you guys check tickets, ill made mine 5 days ago without any respond: Appeal #7daf65

[noble terrace]

1-3 business days, meaning weekends don't count

You should get a response soon

[analog glacier]

thx 🙂

[last edge]

#feedback-suggestions

[last edge]

Still?

[gusty radish]

Rustoria EU LONG HELP SERVER LAGS

[ivory talon]

i got banned again for hacking

what is up with all these false bans

[modest rose]

yea still @last edge

[ivory talon]

literally got banned last wipe and unbanned now im banned again

tripping

[noble terrace]

?steamid

[glass olive]

Hey, @ivory talon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ivory talon]

can someone tell me if this an auto ban or am i being banned by a staff member?

76561198212778703

[candid loom]

@compact wyvern can you please look into the tickets ? the server is infested with cheaters who are softcheating

[noble terrace]

Are you playing on a VPN or hot spot?

[ivory talon]

hotspot

[thorn topaz]

Is this some sort of visual glitch? I was killed yesterday by a rock from 1311m away and teammate was just killed 1000m by chainsaw

[noble terrace]

That's why then. I fixed it for you

[ivory talon]

thank you

[noble terrace]

Wait 10 minutes before connecting

[noble terrace]

Yes it is

Game-wide

I experienced it myself on another server

[thorn topaz]

Sounds good. Was funny to see that pop up

[noble terrace]

Yeah can understand why it's alarming lol

[north heath]

#support

[delicate olive]

how often these tickets are checked?

[civic hull]

any admin online to help me?

[candid loom]

everyone left us long because the server is filled with cheaters. Admins do a better job !

[north heath]

Hi i need help?

[raven mist]

24/7

[north heath]

where is support

[raven mist]

What do you need help with

[north heath]

@raven mist Money from my account was withdrawn to VIP queue skip without my permission and i would like a refund

[raven mist]

Make a #payment-support ticket

Also to cancel your subscription

!cancel

[glass olive]

Hey, @raven mist

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[north heath]

Thanks i cancelled

but do i automatically get my money back or

[raven mist]

You need to make a payment support ticket

[north heath]

it says you dont have permission to send message in this channel

[raven mist]

Because you need to create a ticket

https://files.rustoria.co/shenzy/36eaa040-7b79-4990-b78f-d3acc152ad8f.png

Click create ticket

or open

[north heath]

can i talk to you? in waiting for support

[raven mist]

What about?

[north heath]

i have to sharescreen i dont understand anything

[raven mist]

Click on open ticket

in #payment-support

[civic hull]

Shenzyyy can i text you PM? i cant join server

[raven mist]

Whats the message you're getting

[civic hull]

Disconnected: Hacking

[raven mist]

!steamid

[glass olive]

Hey, @civic hull

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[civic hull]

i never used anything like that

[north crest]

Click the drop down

[civic hull]

i tried to open ticket on the page

[raven mist]

!steamid

[glass olive]

Hey, @civic hull

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[civic hull]

posting the id here in chat?

[raven mist]

Yes

[civic hull]

76561198216463559

[raven mist]

Try to connnect again

[civic hull]

thanks 😛 but what was the reason i couldnt login?

btw it worked now

[raven mist]

Linked to something wrongly

[civic hull]

ok thanks for the fast help

[crystal venture]

!appeal

[glass olive]

Hey, @crystal venture

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[abstract hearth]

hello

[toxic urchin]

!steamid

[glass olive]

Hey, @abstract hearth

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[abstract hearth]

can u check ban logs

its literally not letting me log in

[toxic urchin]

is the problem with rustoria or is your steam account banned

[abstract hearth]

steam

account

i bopught this account and bought items from itemshop and it banned it for suspicious activity

but in game banned for hacking

[toxic urchin]

that is not within reach of our abilities, you can try contacting steam support here https://help.steampowered.com/en/

[abstract hearth]

can u check ban logs for myy name

my name is Jayden

[toxic urchin]

and remember buying steam accounts is against the TOS

[abstract hearth]

oh dang

i guess ill make another account and buy rust

i got banned for hacking but im the shittiest rust player alive lmaO

[weary mason]

Can you grab the steam community profile? Or Steam Id like mentioned above

[abstract hearth]

https://steamcommunity.com/profiles/76561199409488419/

[fierce canyon]

can someone look at my ticket

[hybrid sandal]

@raven mist I tried to log in to the server and was thrown out with the reason (your nickname)

Disconnected: come to discord/rustoria - shenzyyy its ban or what
steamid pofeghfsdjoe12 (76561199538169101)

[north crest]

DM him your steamID

[subtle hedge]

hello I have a question I have an account that was breached and they made me stay with a VAC now I have a new account I can't do anything to get the ban removed evasion

[candid loom]

need urgent help on @compact wyvern we are being raided by cheaters

<@&274971100184576010>

[noble terrace]

!ticket make a ticket please

[glass olive]

Hey, @candid loom

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[candid loom]

we have

they stole our loot bro

they have aimbot and can see through walls

Ticket #d38b76

they have laser aim

<@&274971100184576010> please help !!!!!!!

hello ?????

you people don t give a fuck about cheaters

[fierce timber]

and they don't care about your feedback either. They operate in a vacuum

[candid loom]

no wonder the server is empty 4 days after wipe. people don t wanna play on a cheater infested server anymore

[ocean void]

Tickets are handled in the order they are received please be patient and an admin will take a look as soon as one is available

[bold bramble]

is it against the rules to tc grief and completley wall in a base?

[fierce timber]

Tickets are handled in an unprioritized manner meaning your concerns will be reviewed after incidents take place removing any ability for an admin to witness infractions and take action.

Fixed this for you

[dull bobcat]

hi, when will i be unbanned

i been banned for a month now and i was banned for playing with hacker

and iam backlisted from making tickets

[noble terrace]

We do. We ban hundreds of cheaters a day.

[noble terrace]

Not true at all

[noble terrace]

99.9% of our tickets are about cheaters

[indigo ingot]

76561199496995831 check this guy then he is cheating on rustoria eu low pop , using esp

[noble terrace]

!ticket gotta make a ticket

[glass olive]

Hey, @indigo ingot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fierce timber]

The fact is, it's not nearly enough. The people who pay to play here are penalized constantly for adbiding by rules. Regardless of our encounters with cheaters, there is no positive outcome for us. We have to sit, wait for someone who is actually logged in to witness the hacking, and that rarely happens.

You want to back your statements with data? Take a look at my report history and crunch the numbers. You speak confidently that you are making meaningful progress but fail to meet anyone in the middle when feedback is provided. Vacuum.

[noble terrace]

In what way are we supposed to meet you in the middle? You're saying we don't care about feedback. There isn't really a middle to that.

[bold bramble]

i get yall having a pissing contest but pweaseee can someone answer

[noble terrace]

And how are you penalized for abiding by the rules?

[noble terrace]

No that's not against the rules

[bold bramble]

ok tanks

[fierce timber]

Look at your performance issues you encountered. How much negative feedback you received. How did you respond? "Create a ticket to request a free month of VIP"

Do you think that is meeting people in the middle? No, do the right thing and refund everyone for the month of August OR, hear me out cause this is a wild one, proactively provide a free month of play.

[near saddle]

how do i make a ticket for cheaters

[fierce timber]

We're penalized by playing without hacks when your servers are rampant with cheaters. When you confirm the cheats, how do you make things right for those affected?

"But these things are scalable, we can't give your loot back"

It's excuses

[noble terrace]

We already have enough people complaining that we do not have enough VIP slots. Extending VIP for a month for everyone who purchased, when a lot of people may not even use it again, makes no sense.

[noble terrace]

No official server will refund your loot, because those are Facepunch's rules, not ours

[thorn topaz]

wtb admin on Medium and ban cheaters raiding me 😦

yes yes ticket has been filed

[tardy briar]

@echo venture why do my tickets keep getting ended withou8t help

[fierce timber]

Exactly, you prioritize your pockets getting money instead of indexing on customer satisfaction.

I get it, your customers are predominantly under 18 so the bar isn't very high on providing a good experience.

Do you even play Jyrcella? Sure you admin, but do you actually play anymore to emphathize with what people tell you here? I see your replies all the time and they are always defensive and never have I seen you accept the criticism or acknowledge there are systemic issues with the way these are handled.

I've played on other FP servers and we have at the least been provided some grace such as 'Hey we can't give your loot back, but thank you for your action in reporting this. We're banning the players and here is their coords'

[noble terrace]

Customer satisfaction also means being able to buy VIP. Unused VIP slots are bad for players too.

I have 7k hours and just played force wipe, so yes

We cannot give you coordinates

We cannot give you loot back

We cannot blow up bases

Because no official server can

[radiant stirrup]

its a guy platant cheating, any 1 admins here

[noble terrace]

!ticket make a ticket please

[glass olive]

Hey, @radiant stirrup

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tardy briar]

why do my tikcets get ended without help

[noble terrace]

What sort of a ticket?

Payment? Network? Player report?

[tardy briar]

payment

[noble terrace]

You should be getting a response before it's closed. You can check the transcript that is DMed to you.

[tardy briar]

they all say empty page

[keen horizon]

how long do tickets take

[noble terrace]

What kind of ticket?

[keen horizon]

staff

[noble terrace]

What is your payment support ticket about?

[noble terrace]

Staff application?

[keen horizon]

yep

[noble terrace]

It depends. Can take anywhere from a few days to a few weeks

[tardy briar]

buying q skip on wrong server madce ticket same day nfor 3 days straight with no response

[keen horizon]

ok ty

[noble terrace]

Did you use the VIP on the incorrect server? As in, did you log in to that server after purchasing VIP?

[tardy briar]

no

[fierce timber]

Jyrcella, you are the equivalent of talking to a wall. You are worried about the new customers not being able to purchase VIP but do not give a flying F about existing customers who maintain their subs month over month.

If you are a real person, Rustoria could save themselves having to deal with you by setting up ChatGPT.

[noble terrace]

Thanks for the great feedback

[noble terrace]

You never logged in to the incorrect server?

[tardy briar]

not to my knowledge

[noble terrace]

?steamid

[glass olive]

Hey, @tardy briar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tardy briar]

76561199122481833

[noble terrace]

Will ask

What server did you buy it for and what server are you trying to transfer it to?

[tardy briar]

rustoria us small meantn to get rustoria us long

[willow herald]

jyrcella putting in all the discord mod work

[toxic urchin]

fr

[noble terrace]

They were unable to help you previously because they didn't have your steam ID. If you create a new ticket and include this, they can fix it

[hybrid sandal]

@raven mist I tried to log in to the server and was thrown out with the reason (your nickname)
Disconnected: come to discord/rustoria - shenzyyy its ban or what
steamid pofeghfsdjoe12 (76561199538169101)

[ocean void]

You will have to have a talk with shennzyy, he should be with you as soon as he is available, Thank you for your patience

[sand nacelle]

Admin plis we cant play i open a ticket Rustoria eu mondays

[ocean void]

Please remain patient and an admin will take a look at your ticket when one is available

[sand nacelle]

I cant play we lost 7 aks

Plis bro

[ocean void]

I understand but Tickets are handled in the order they are received to insure everyone’s tickets are handled fairly, you will have to wait until the next admin to become available and they will take a look

[thorn topaz]

of course... only the cheater logs off after the raid before the investigation can be completed

Jyrcella, Markison is speaking out of frustration as we make up 5 of the top 20 longest playing members on US Medium, and the canned response "The player has logged off before our investigation could be concluded; however, we have forwarded this on to EAC. Please let us know if they log back on" basically flies in our face when the follow up reports end up with the same exact response.

[noble terrace]

I understand the frustration, but "canned" doesn't mean that it wasn't looked into. There are only so many ways we can say the same thing.

Unfortunately, cheating in Rust is prevalent. We get hundreds of tickets a day, and almost all of them are about potential cheaters. We try to get to tickets as quickly as we can, but we aren't robots.

One thing I will note is that multiple members of your team called out that player/team for cheating multiple times, which heavily interferes with any investigation we attempt to do.

As frustrating as it may be, please just submit a ticket and do not say anything publicly about potential cheaters in game or in Discord.

[lyric mesa]

The player in question was reported 2-3 hours before they were called out

You don’t get around to tickets on a 50 pop server within 3 hours as they’re blowing through bases?

[noble terrace]

We have thousands of players across all of our servers and hundreds of tickets. The pop on the server YOU are on is irrelevant when it comes to reporting.

[lyric mesa]

Yes one of your most popular servers is irrelevant, that’s why it’s 50 pop day 4 of wipe. Thank you for clarifying what I’ve though that past few
Months.

[noble terrace]

I didn't say the server was irrelevant. I said the pop was irrelevant in terms of reporting because that's what you were implying

All tickets are handled with the same attention regardless of the server pop

[hybrid tinsel]

cheater on br long 76561199334302113 pls help

[glass olive]

Hey, @hybrid tinsel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dull bobcat]

hi, its been around a month
since my ban
and i was wondering when i may be unbanned
i will strictly play solo
and not even join any team
to avoid such occrance
i cant keep playing rusty moose the hacker dont get banned i really like the ban support rustoria provides

please unban me

[toxic urchin]

!appeal have a talk there

[glass olive]

Hey, @dull bobcat

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull bobcat]

@toxic urchin IAM BALCK LISTED

i cant even appeal anymore i messaged my banning amdi but no reply cmon guys it wasnt even my fault man

i didint even technically play with cehater bro

if i had known i wouldnt have played with them man

like please bro

[toxic urchin]

im sorry about your situation, as a chat mod thats not within my control but i’ll see what I can do.

[toxic urchin]

unfortunately, if the appeal was denied, that decision is final. you will have to wait out your ban if its temporary

[sly quiver]

just made ma ticket on rustoria eu long for some cheater could someone take a look at it

[worn fable]

if i didnt get a dm after 3 days of my appeal still saying pending what does that mean

they dont like me?

<@&274971100184576010>

@here

[ocean void]

The average response time is 1-3 business days so if you put it in this weekend those wouldn’t qualify as business days until Monday started. Thank you for remaining patient

[worn fable]

https://tenor.com/view/oh-damn-gif-22826139

[untold copper]

please ban bobby1233 he only hits headshots shoots people through bushes with no way of seeing them and knows when people behind him have a line of site snaps his head and doubles

[toxic urchin]

!report

[glass olive]

Hey, @untold copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[limpid dune]

hard cheater us long his name is GDC.MAZE

[silent maple]

hard cheater us long name is GDC.MAZE

[limpid dune]

<@&274971100184576010>

@raven bison

@stiff widget

[long wren]

@limpid dune @silent maple !report

!report

[glass olive]

Hey, @long wren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[limpid dune]

go check it out yourself fuck head they hard hacking

they abt to toggle off

[ocean void]

Chat moderators cant handle cheater calls. You have to make a /ticket in rust chat or visit https://rustoria.co/support/report and make a ticket in order to have an admin aware of the suspected player. Please do not call them out in discord or game chat as that could be the reason they would toggle off making any investigation harder to complete

[ocean void]

You too can make a ticket for the same player

[hybrid sandal]

@raven mist I tried to log in to the server and was thrown out with the reason (your nickname)
Disconnected: come to discord/rustoria - shenzyyy its ban or what
steamid pofeghfsdjoe12 (76561199538169101)

[toxic urchin]

!ticket

[glass olive]

Hey, @hybrid sandal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hybrid sandal]

Appeal #0987c7

[toxic urchin]

then admins will handle the ticket as soon as they can, please be patient

[copper siren]

Why are the stats broken on Rustoria EU Long?
We fired probably 40+ rockets just today for sure, it shows 18 for the whole team (we probably used more even yesterday)
A teammate farmed wood for 30 min with tea, it still shows ~3k

[whole dew]

might take a little to update

[hexed nimbus]

Send shenzyy a dm and mention it’s for a come to discord ban also include your steam id. He just wants to have a chat with you about something.

[shell quarry]

I bought the membership on August 8, why did I not get the compensation for the extension of the membership? I bought the membership again today.

<@&274971100184576010>

[raven mist]

Did you make a ticket for extention?

[shell quarry]

Yes, I paid my bills

[raven mist]

Please make a #payment-support ticket

[molten juniper]

report

[glass olive]

Hey, @molten juniper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[molten juniper]

a hacker camping me

how can i report him

[whole dew]

!report

[glass olive]

Hey, @molten juniper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

Hey, @molten juniper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[prisma vale]

@torn bronze

[molten juniper]

@proven narwhal

[fathom elk]

please consider the appeal #e56697 <@&274971100184576010>

[jagged escarp]

all appeals will be looked into - they may take 1-3 business days

[jagged escarp]

@molten juniper if you wish to report a cheater please do /ticket in game

[fathom elk]

I was banned by mistake, why should I wait 1-3 business days, even though only I have studies in my team

<@&274971100184576010>

[narrow dawn]

whats mean your ban is expired?

i got unbanned?

[whole dew]

well can you join the server?

[narrow dawn]

1 sec

yes i can thanks

[marsh plover]

Hello, when logging on to the server, the disconnected hacking error writes, how to fix cheats I have never used

[true belfry]

What does the message say exactly?

[frosty epoch]

yes me too and i never used hacking

[marsh plover]

Disconnected: hacking

[true belfry]

If it says Disconnected : hacking then if you feal likethe ban was set unfairly you will need yo make a appeal

[marsh plover]

The account is not blocked

[fathom elk]

I have the same problem.

[true belfry]

Give me one second

[marsh plover]

I went to the official website and checked, there is no blocking there

[true belfry]

It seams like you guys will need yo make an appeal

[true belfry]

!appeal

[glass olive]

Hey, @marsh plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[marsh plover]

There is nothing to file an appeal against

[true belfry]

Make a ticket and ad as much informaion as you can about why u think u should get unban or if you feal like the ban was unfair

[marsh plover]

My account was not blocked, I checked on the website

After I logged out of the server and logged back in from another Internet, this error appeared

[true belfry]

Can you send me a screenshot of the error

[livid hare]

hey admins, why are the two words "spicy hotpot" unable to be sent in chat at all

whys the filter, filtering

[radiant jackal]

can i change my vip role to another server

i bought for sea long but wanna switch to sea main

[long wren]

it's possible if you meet the conditions

[long wren]

#payment-support

[true belfry]

You will need to make an appeal to get un banned.

[high plaza]

report cheater

[glass olive]

Hey, @high plaza

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[high plaza]

76561199382161408

use wall + aimbot

we play in rustoria

wt. is that guys

[true belfry]

Make a report and add as much info about the cheater as you can

[high plaza]

his changed name

but steam id is this like nm300 russian guys

ли300

this is him nameplease watch and ban

[frosty epoch]

How long does it take to respond to an appeal?

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fossil temple]

I need help with an issue

[true belfry]

What could i help you whit?

[fossil temple]

I have recently joined the server SEA long, my freind bagged bagged me in, I was on for about 5 mins, then I got off and re joined later, but when I rejoin and load in I get kicked for hacking?

[true belfry]

Give me a second

[raven mist]

!steamid

[glass olive]

Hey, @fossil temple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fossil temple]

!steamid

[glass olive]

Hey, @fossil temple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[true belfry]

Get you steam id 64 and type it here

[fossil temple]

Steam ID: 76561198141365082

[raven mist]

Give me a min

[raven mist]

Send me a dm

[spring cypress]

what i need to do?

pls help

[glacial herald]

@balmy cypress

[molten flicker]

you need wait for luke, he will talk with you when he can

[spring cypress]

ok

[tough jewel]

Hello, how long can it take until I get a response for the chat mod

[livid hare]

admins, can i please be unmuted, i wanted to ask what the spelling was for the chinese word for "you" was "niga or miga" and it auto muted me

[hexed nimbus]

Sure you did.

[livid hare]

😭

my log proves it anyway so its all goods

i'd be fine if it only muted global chat but it muting teamchat is a bit annoying

[balmy cypress]

?steamid

[glass olive]

Hey, @spring cypress

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spring cypress]

76561199680548538

[high plaza]

The guy we reported was banned, what can we get about it

[jolly portal]

please help, I was banned from the server due to hacing, although I never played with cheats

[modest blade]

!appeal

[glass olive]

Hey, @jolly portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wise fractal]

wtf.. SEA LONG TIMED OUT!!

wat happen!

[pulsar spruce]

sea long zzzzzzzzzzz

[gritty lichen]

Hi admins. Estimated time to fix SEA Long server?

[raven mist]

Looks like its booting up

And almost up

[spring cypress]

@balmy cypress steamID:76561199680548538

[frosty fjord]

salut les gars je paye deux vip sur EU LONG aucun ne marche ?

[toxic urchin]

!vipissuesfr

[glass olive]

Bonjour, @frosty fjord

Si vous avez des Problèmes de VIP, comme exemples:

• Sauter la queue qui ne fonctionne pas
• Jamais reçu vos kits en jeu
• Transfère de VIP (acheter pour le mauvais serveur)
• Souhaitez un remboursement selon nos conditions d’utilisations (Référer au 6. Retour et Remboursement https://rustoria.co/terms)

Ce qui n’est pas offert

• Remboursements qui ne sont pas en accord avec nos conditions d’utilisation (Référer au 6. Retour et Remboursement https://rustoria.co/terms)
• Transfère de VIP (Sauf si acheter pour le mauvais serveur)
  Noter: Avant nous transférions les VIP pendant les 7 premiers jours d’achats mais cela a changé.

Premièrement vérifier une deuxième fois que vous vous connectez au bon serveur, si vous l'êtes, alors:

Veuillez s’il-vous-plait vous assurez d’obtenir votre SteamID64 (Vous pouvez l’obtenir ici https://rustoria.co/getmyid).
Ensuite faites un ticket avec #payment-support et donner votre SteamID64 et toutes autres informations importantes pour que le problème soit réglé plus vite.

[vocal storm]

Dear Rustoria Support Team,

Would someone kindly review my appeal? #a274ed - I have waited the 3 business days as mentioned in this channel previously before asking again.

Thanks in advance.

[torpid briar]

<@&274971100184576010> If a cheater that stole a lot of loot from us gets banned after we make a ticket, do we get his base cords or anything?

[raven mist]

Nope

[white ridge]

s ca m?

[cyan thicket]

I was supossed to get unbanned but i havent been yet

[formal monolith]

What's your steam ID?

[cyan thicket]

76561199365826575

[formal monolith]

Okay please wait for admin to review this issue!

[cyan thicket]

aight

[formal monolith]

Thankyou!

[cyan thicket]

np

[meager shore]

can someone look my ticket if its possible ty before nothing!

[ocean void]

admins handles tickets in the order they are recieved, Thank you for remaining patient. An Admin will be with you as soon as one is available.

[meager shore]

okey ty

[bronze gust]

администрация помогите пожалуйста хочу играть!!!

[near halo]

Вы забанены?

[bronze gust]

нет

[twin sage]

<@&274971100184576010>
My ticket is staying without respond for 3 days already

[near halo]

Что мешает вам играть?

[bronze gust]

мне на тикет не отвечают я уже 3 випки купил а их не дает мне как так? а деньги списали !!

1 випку купил 5 сентября , вторую 9 , и сегодня , думал баг а нет просто не начисляют вип!

[near halo]

!vipissuesRU

[glass olive]

Привет, @bronze gust

Если у вас возникли проблемы с VIP-статусом, такие, как:

• Пропуск очереди не работает
• Не можете получить ваши (наборы/kits) в игре
• VIP трансфер (Если вы по ошибке купили VIP не на тот сервер)
• Если вы хотите оформить возврат средств в соответствии с правилами (см. 6 п. Возвраты и возмещения https://rustoria.co/terms)

Что мы не можем предложить вам:

• Возвраты не в соответствии с правилами (см. 6 п. Возвраты и возмещения https://rustoria.co/terms)
• VIP-трансфер (Если он куплен для нужного сервера, но после определенного времени, вы решили перенести его на другой)
  Примечание: Раньше мы переносили VIP в течение первых 7 дней после покупки, но это изменилось.

Проверьте, пожалуйста, что вы подключаетесь к нужному серверу. Если это так, то:

Убедитесь, что вы получили именно свой SteamID64 (его можно получить на странице https://rustoria.co/getmyid).
Затем сделайте запрос в службу #payment-support и предоставьте свой SteamID64 и другую соответствующую информацию, чтобы мы могли решить проблему в кратчайшие сроки.

[bronze gust]

помогите повлиять , я работаю прихожу что бы отдохнуть в своей любимой игре а по итогу а сижу в очереди хотя заплатит деньги

я купил вип 10 минут назад, он не начислился как так? у друга так же было ему вчера вернули вип а мне не отвечают а времени поиграть нету сижу в очереди

[near halo]

Пожалуйста, оформите билет в #payment-support

[twin sage]

Напиши в пеймент саппорт

[bronze gust]

я написао

[twin sage]

Здесь в дискорде

[bronze gust]

написал

час назад

[wispy dirge]

There is no ticket that old.
Do you mean your appeal?

[bronze gust]

как то можно с администрацией связаться?

[twin sage]

Yes

[wispy dirge]

What is your appeal ticket number?

[bronze gust]

How can I contact the administration?

[twin sage]

e805a9

Thank you for responding me

[bronze gust]

ru-0341

[whole dew]

for what reason

[bronze gust]

I bought one VIP card, it disappeared although I bought it on September 5th, I bought the second one on September 9th, it also disappeared, I bought another one an hour ago and it also disappeared, I’m sitting in line like this? I want to play, I come home from work to play my favorite game, instead I’m very I was upset, I bought 3 VIP cards, I spent money ((and I’m sitting in line

[hexed nimbus]

#payment-support make a ticket there

[bronze gust]

I issued a ticket, I've been waiting for one hour

[near halo]

Only a select few can help with this to keep your information safe. if you have already created a ticket then please be patient until an admin is able to take a look

[hexed nimbus]

only a select few deal with these tickets as it contains sensitive and private information

[bronze gust]

I’m offended that I’m spending my money, but in the end I’m sitting in line, I’m very upset

[bronze gust]

I have already bought 30 VIPs on this server, there should be some kind of respect for such players, it’s a shame...

[hexed nimbus]

respect the staff also then as the aint robots do this in there spare time and have a normal job besides staffing the will get to it as soon as the are avaliable

just be patient the will sort it for sure

[wispy dirge]

You created this a little over a day ago and the admin has replied to your appeal.
Please go to rustoria.co/support to view the appeal and reply to the admins question.

[twin sage]

Can’t see any reply, can I message you in dms?

[bronze gust]

I understand everything, but why wasn’t it like this before, namely, when I come home from work, okay, I’m waiting.. I’m generally upset

[hexed nimbus]

its all a digital world mate bugs and glitches happen the always try to sort this as fast as the can but the are only human

[bronze gust]

I understand you brother, okay, I’m waiting, I wish I could do it sooner

[wispy dirge]

Sorry I am on my phone and see that it was your message I had read, you should hear back from the admin over this appeal soon.

You should hear back soon 🙂

[twin sage]

Thank you bro

[thick patio]

what reputation???🤣

[wispy dirge]

Move to #general if you don't need assistance.

[thick patio]

yes sir

i do need help tho but i made a ticket about it

[twin sage]

Maybe you don’t but i have people who know me and i have mates lol

[thick patio]

plz move to #general if u dont need assistance

[spring cypress]

@Luke steamID:76561199680548538

@balmy cypress

[magic flower]

oil rigs are not respawning on this server or what?... EU LONG wtf 40+ mins it's off, gg

[toxic urchin]

someone is most likely camping it