support

[gleaming cliff]

？

[oblique willow]

Is it possible to talk to an admin about an appeal? I opened one 3 days ago and got an answer but they closed the chat. I think the ban was a mistake and I can't open a new appeal

[hexed nimbus]

if the appeal was denied then thats there final decision

[gleaming cliff]

I don't know much about the appeal process

[hexed nimbus]

make the appeal and wait

[green shore]

!appeal

[marble mantle]

Hey, @gleaming cliff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

If an appeal was rejected, it's the final say

[oblique willow]

Yeah the problem is that we got banned because we were "linked" to a cheater. We reported him and even lost like 3 rows of aks against him. I think it was a misunderstanding that's why I would like to chat about it

[hexed nimbus]

well playing with is a standard 7 day temp if its your first time if it happend often and in short period or found other evidence it could also turn into a perm

[fringe tree]

Should be able to connect to the server and find the duration as well if I'm not incorrect

[hexed nimbus]

you can see if its a temp if you try to join the server as then you will see a timer telling when you can join again

[oblique willow]

Its temporary and it will end after friday. But we would like to play thursday wipe that's why im trying to talk about it 😦

We don't even know the guy and we reported him I dont know how could we get linked with him

[hexed nimbus]

not gonna happen you just have to wait out the timer

[oblique willow]

Unlucky I guess. I think the ban was unjustified at least I wanted to know why we were linked with him

[quasi dew]

Sadly you have to wait ^^

[hexed nimbus]

the wont give any details on how it was found to say it in a direct way "not to make stupid people smarter on how the got Busted"

[marsh obsidian]

yoooo, 1 admin go 10x eu fast please, tg clan cheating, we are in j7.. fast fast

[fringe tree]

!report

[marble mantle]

Hey, @marsh obsidian

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

great callout in public now checking is made useless make a report next time dude

[marsh obsidian]

sad

!report

[marble mantle]

Hey, @marsh obsidian

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

click the blue link it aint that hard

[fringe tree]

Or make it in-game

[buoyant beacon]

network ticket 7490, i need help pleys<e

[hexed nimbus]

limited amount can help you with those tickets, you just need to wait till the are avaliable

they will get to it as soon as the can

@gloomy sparrow

[unreal void]

how do i report a cheater

[hexed nimbus]

!report

[marble mantle]

Hey, @unreal void

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[uneven wadi]

hi
guys my friend wanna com to server but he kick and reason is hacking
what can he do to fix this ?

[outer sierra]

!appeal

[marble mantle]

Hey, @uneven wadi

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[uneven wadi]

but he dident play at server anymore

!appeal

[marble mantle]

Hey, @uneven wadi

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[outer sierra]

well, if he is getting disconnected for "hacking" he should still appeal

[snow karma]

any admin able to help me as ive been banned for exceeding group limit of 3 when we didnt so ive submitted an appeal and its been denied, we have clips to prove we did not exceed the group limit

[dusk dune]

Hello, my newbie friend has never played Rast and finally bought it, but he was banned for 23 hours when entering the game! what to do?

help plis

[quasi dew]

!appeal

[marble mantle]

Hey, @dusk dune

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[forest zenith]

hello i need help i have one friend he was banned 9 month ago for hacking and he got banned discord too he was appeal but appeal denied can u guys open discord ban surprise_mf006 please just open discord ban he need talk with admins

[snow karma]

?

[quasi dew]

If it was rejected there is a reason.

[snow karma]

anyone able to tell me the reason cuz thats a joke we got banned for nothing

[quasi dew]

Same for your Friend.

[quasi dew]

Im not be able to see the Reason, but im sure if our Team denied your appeal. Nothing i can do here. Sorry

[snow karma]

is there anything i can do about it?

[quasi dew]

Not really.

[snow karma]

😂 thats a joke that

[forest zenith]

@quasi dew he cant text here because he was banned from discord

[quasi dew]

Whats the Reason for the Ban?

[forest zenith]

@quasi dew i dont now he was banned in rustoria main for hacking 9 month ago but hes still playing same account

[quasi dew]

And he is now unbanned ingame?

[forest zenith]

no he need appeal but hes banned from discord

[quasi dew]

Then unfortunately I can't do anything for you/your friend in this case either. Because Discord bans also have a reason. he can try to write an appeal via the website. But unfortunately I can't give you any other information at this moment.

https://rustoria.co/support/appeals

[forest zenith]

@quasi dew he cant appeal he was appeal 1 time he cant appeal again

[quasi dew]

If the appeal was rejected, there is a reason. Nothing we can do here.

[hexed nimbus]

If you had proof the appeal was the way to show it

[snow karma]

yh i said in the appeal we had proof

[hexed nimbus]

Again should have added it

[snow karma]

yh i get that but like i said the staff that seen the appeal couldve asked to see it

[hexed nimbus]

Next server wipe you can play again if it was your first time

[hexed nimbus]

Your appeal you want to get unbanned not up to them to hold your hand and tell you what to do now is it

[daring solar]

not even being funny i hâve a clip of it

[snow karma]

😂 your staff could atleast be a little helpful not just ban

[daring solar]

me and jreux can show you

i recorded the whole thing since i started

[hexed nimbus]

You can show me everything but might wanne check my roles

[quasi dew]

Im not be able to unban you. I said already If your appeal was denied nothing we can do here.

[forest zenith]

@quasi dew u can do someting just open discord ban let him talk let him defend him self

[hexed nimbus]

Just telling you what you should have done to potentially solve it

[daring solar]

so ur not even willing to see the evidence that proves we are innocent

i can show you the whole 5 hours we were playing

not a single time we teamed up

[hexed nimbus]

Don’t think you getting it the appeal is for proof not to ask for it and expect to get it

[daring solar]

so whatever staff banned us might need to go to specssavers

bc their eyes r fucked

[hexed nimbus]

Well I can assure you the check everything well before making that decision

[snow karma]

clearly not😂

[daring solar]

i have the evidence to show we did nothing wrong

[quasi dew]

I cant im only Chat Moderator. If you want to speak to an Admin you can go in Support and wait for one but atm nothing we can do in Support here.

[dusky imp]

Can i talk on admin

[hexed nimbus]

Regarding a ban or report ?

[dusky imp]

I got banned

[daring solar]

im not beinf funny right if u arent even willing to see the evidence then what kinda staff r u lot

[quasi dew]

!appeal

[marble mantle]

Hey, @dusky imp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[snow karma]

init

[dusky imp]

I know bud i the ban was right i was just asking for a second Chance

Everybody makes mistaked

[hexed nimbus]

The look at proof but the can’t if you don’t add it in the appeal mate just learn from it and play next wipe

[snow karma]

yh so all they needed to do was put in the appeal asking for the proof takes 5 seconds

[daring solar]

how can i add 5 hours of gp in the appeal

[hexed nimbus]

That’s why you make a appeal and you explain yourself as much as possible. But depending what you got banned for it’s up to them to decide what the do

[snow karma]

like i get they dont wanna walk u thru the whole process but at that point the staff just useless

[quasi dew]

Yeah Sure. Just Appeal it and than you maybe get a second chance. But in Support we cant do unbans.

[dusky imp]

I did

They dont believe me

[hexed nimbus]

Edit it and or upload to YouTube. Mention the proof timestamps and add the link

[quasi dew]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

Then I’m afraid you need to look for another server to play on

[dusky imp]

It got denied !!

[daring solar]

i cant u staff r gonna say "yOu CrOpPeD iT oUt"

[quasi dew]

If the Appeal was denied. Same for you nothing i can do here.

[hexed nimbus]

Next wipe you get another chance I suggest to closely read the rules to not make the same mistake twice

[daring solar]

r u taking the fucking piss

[snow karma]

there was no mistake

[daring solar]

we didnt do anything nd i can fucking prove it u mug

[hexed nimbus]

Nah sorry

[gloomy sparrow]

Please send me his userid

[daring solar]

@gloomy sparrow can u look at my proof to show we did nothing wrong

[gloomy sparrow]

Did you make an appeal

[daring solar]

yh

[gloomy sparrow]

Did you get a response

[daring solar]

i said i had the evidence but it gott denied

[dusky imp]

I know what i did was wrong i know i cheating in any way is bad bud i littatly had Nothing to do with it there was a cheater He killed everyvond and gave me and my Team allot of Loot and then i got banned made a Appeal and they say i was the cheater i dont know what to do know im a Clan Leader i have over 5k hrs in this game i love this game with all my Heart it would Mean the World for me i make montages and stream sometimes i was realy good with mood idk if you know him

[daring solar]

lemme check

[gloomy sparrow]

If your appeal was denied then the ban will remain

[snow karma]

for what tho?

[quasi dew]

As i already said. If your Appeal was denied, the Ban will Stick.

[hexed nimbus]

For breaking team limit as you said yourself

[daring solar]

but we didnt nd i can prove it

[snow karma]

exactly

[daring solar]

js u lazy admin cunts arent willing to see it

[dusky imp]

There has to be another way i cant exept that

[hexed nimbus]

To late I guess

[snow karma]

mighty mike how about u go do one u aint even an admin so why are u getting involved

[daring solar]

its not ur js fucking lazy

[dusky imp]

I swore on my dogs and my live told the admin i would stream 24/7 let them pc and Script check me i just need a Brake man

[hexed nimbus]

Yeah that’s definitely the way to get this resolved just take the L and move to #general I would suggest

[daring solar]

shut ur fucking mouth mate u arent even staff

[gloomy sparrow]

If you don’t need further support move to #general , if your appeal was denied then the ban will remain

[daring solar]

i need support

i can prove we're fucking innocent

[gloomy sparrow]

No your appeal was denied

So the ban will remain

[daring solar]

denied cus u lazy cunts couldnt be fucked to check it properly

[snow karma]

got denied for nothing

[gloomy sparrow]

I can guarantee you that the admins look into every appeal and ban

[daring solar]

clearly fucking not

[snow karma]

well they clearly didnt

[gloomy sparrow]

There is nothing more that we can do here

[daring solar]

take 5 mins out of ur time to check the evidence

[gloomy sparrow]

Please move to #general

[dusky imp]

Pls help

[snow karma]

clearly didnt check it well

[gloomy sparrow]

Did you make an appeal?

[hexed nimbus]

Damm 2 days of not collecting pixels wow just some friendly advice just wait the 2 days and play again don’t make it worse for yourself it’s just pixels you lost it not the end of the world

[snow karma]

nah it aint about the 2 days its about the joke of a ban

[hexed nimbus]

Denied

[sour pilot]

i got banned for chargebacks even though i haven’t even ?????

[dusky imp]

Yesss

[hexed nimbus]

!appeal

[marble mantle]

Hey, @sour pilot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[daring solar]

is it so hard to just spend a few mins of ur time to look at a clip

[gloomy sparrow]

Then the ban will remain

[daring solar]

whats the point of u staff if ur js gonna treat ur players like shit

[hexed nimbus]

Next time add it right away as I explained mate

[gloomy sparrow]

As I have already stated if your appeal was denied then the ban will remain now move to #general

[gloomy sparrow]

Haven’t we helped you?

[snow karma]

worlds most unhelpful admins swear down

[daring solar]

not at all

[snow karma]

nah not really

[daring solar]

i asked to show an admin my clip nd u didnt even

i asked in the appeal

[gloomy sparrow]

Ok im sorry you feel that way but please feel it in #general instead

[daring solar]

no thanks

[hexed nimbus]

👆

[daring solar]

id rather get it sorted nd out the way

then i can move on

[hexed nimbus]

[snow karma]

mighty mike why are u still here u useless prick u aint even staff why u acting like one😂

[gloomy sparrow]

It’s sorted your appeal was denied and the ban will remain now when you come back go to #general

[gloomy sparrow]

#general Mike is here helping as well he might not be staff anymore but he used to so he knows how things work

[raw ingot]

ive been paying for monthly vip for about a year without actually playing but i cant find anywhere to cancel it, any help 😅

[hexed nimbus]

!cancel

[marble mantle]

Hey, @raw ingot

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[snow karma]

might aswell js be staff at that point

[raw ingot]

tyty

[gloomy sparrow]

#general final warning

[snow karma]

ok but atleast unmute my mate so he can type in general please

[gloomy sparrow]

No his mute will remain until the time is up

[hexed nimbus]

Should have listened just like you should add important info in your appeal

[snow karma]

swear ur just tryna piss people off at this point

[snow karma]

when is it over?

[quasi dew]

10 Minutes.

[snow karma]

ok cheers

[dusky imp]

Have Respect

[magic flume]

can i appeal my ban now its been over 8 months of me being banned for something out of my control i can provide proof of whats happened and how it wasnt anything to do with me

[quasi dew]

!appeal

[marble mantle]

Hey, @magic flume

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[magic flume]

have already tried 7 months ago but the admin that banned me didnt even review my ticket

[naive kindle]

how do you know it wasn't reviewed?

[quasi dew]

you get a response?

[quasi dew]

If the Appeal was denied. The Ban will stick.

[dusky imp]

Can you pay for an unbann ?

[lyric basalt]

No

If your appeal was denied its final decision

[dusky imp]

I did Notting wrong hell nah

In Austria New WiFi is 5 euros so i just do this then

That so unfair

I did Nothing and get punished and the Real cheater 15% of All rust players are cheater they dont get bannwd

[small mason]

hi admine plz check this ticket

Ticket #bb13b1

[maiden jay]

I just bought the Rust game but it says it was banned for cheating. I have never played the game yet. How can I be banned for cheating?,

[magic flume]

it was a shit review then because i did nothing wrong and randomly got banned

[green shore]

did you bought account with game or game on your account

[maiden jay]

I didn't buy an account, I bought it for my own account

[dusky imp]

I doesnt even matter if the acc is bought my acc is bouhht too bc i Dont pay 40€ for a game rather pay only 9€

[maiden jay]

Can you help me?

[wispy dirge]

There are a number of possible reasons, your best bet is going to be to create an appeal for our administrators to review, please navigate to https://rustoria.co/support/appeal and you can file an appeal there.

[maiden jay]

thank you

[analog sierra]

excuse me guys, tomorrow is the wipe of the US Med, and when is wipe again? in two weeks or one week? because in 1 week is the first thursday of the month

[fringe tree]

It will most likely follow its normal schedule. For example, considering US Mondays wipes on Mondays, it doesn't wipe on force day (Thursday).

[analog sierra]

i understand is logic, thank you so much for help me

[forest zenith]

discord id surprise_mf006

[gloomy sparrow]

Please send me the Userid

[worn lagoon]

where do i ban appeal becuase a cheater stole my account

and i do have evidence if a mod cares

or admin cares

[pale swallow]

!appeal

[marble mantle]

Hey, @worn lagoon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[forest zenith]

discord surprise_mf006
steam https://steamcommunity.com/profiles/76561199051018449/

[fringe tree]

The user id is just numbers

You have to have developer mode on

[forest zenith]

754103022694563861

[molten quail]

i bought a rank and i havent recieved it yet

[fringe tree]

!vipissues

[marble mantle]

Hey, @molten quail

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[torn badger]

@fringe tree hey

I have a question

@pale swallow

[fringe tree]

@torn badger

Hello

[torn badger]

hello if you would to join a vc i can share me screen and show u

[fringe tree]

I can't get in VC for the moment, could we discuss it here?

[torn badger]

yea do you want me to take a vid to show u

[fringe tree]

It's not neccessary, but what's the issue you're facing?

[torn badger]

the same crashing in asset warmhps

[fringe tree]

Have you verified your game files?

!gamefiles

[marble mantle]

Hey, @fringe tree

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[torn badger]

just did let me see if that fixs it

[echo venture]

try also resetting your modem/router if that doesnt work

[torn badger]

it wont let me put a pic in here but it is giving me a crash screen

[fringe tree]

Have you tried what Ryan suggested?

[torn badger]

I just did it about five minutes ago. I’m waiting for it to turn back on. It just turned on.

Let me try to connect you real quick

[fringe tree]

Alright!

[torn badger]

did not work

you know any thing else i can try

@fringe tree ^^

[wanton light]

hey I have found a kinda sus acc and just want it checked

[warped zodiac]

If you could put all the info in a !ticket we will take a look

[warped zodiac]

!ticket

[marble mantle]

Hey, @wanton light

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[warped zodiac]

Go into your rust settings and turn off optimised loading

Have you managed to connect @torn badger?

[torn badger]

no just keeps crahing

[glad drift]

Yo guys what is disconnected: Hacking for? Am i missing the obvious lol

[near halo]

um

ur banned for hacking

[glad drift]

bruh

i aint played toria in like two years and i definitely wasnt banned before

can i get a drag

[fringe tree]

!appeal

[marble mantle]

Hey, @glad drift

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hot dirge]

need a mod

for us meduim

there is a tank and it is camping a safe zone. It is stuck and it is camping the only way into large fishing village

me and friend died to it multiple times and lost kits

[marble mantle]

Hey, @hot dirge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bronze shadow]

hey need some help on us vanilla low pop, put a sadle on a horse but its bugged or something, cant get it out of the stable

[weary briar]

How do I make a ticket

[wanton light]

Can someone check my ticket?

[pale swallow]

!ticket

[marble mantle]

Hey, @weary briar

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wanton light]

hey lemme show u a clip

[fringe tree]

Hmm?

[wanton light]

someone is cheating

can i please get a mod/admin for the servers to check something for me?

[fringe tree]

Feel free to add any additional evidence to the ticket, it will be responded to soon as possible.

[wanton light]

please its been an hour

[gray python]

i followed on all your social media and i dont have the kit yet

and i also got into your group in steam

and i have not gotten the kit

[weary briar]

Bout to crash out keeps telling me I’m hacking when I’m not

[smoky cape]

!appeal

[marble mantle]

Hey, @weary briar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weary briar]

I have no one is responding

1-3 business days that’s useless

[fringe tree]

Feel free to make an appeal

The Admin who banned you will answer it soon as possible

[gray python]

can you help me?

[fringe tree]

Yes, how could I help?

[gray python]

i followed on all your social media and i dont have the kit yet
and i also got into your group in steam
and i have not gotten the kit

[fringe tree]

!points

[marble mantle]

Rustoria has a unique loyalty system to increase our players' activity within our community. As you may know, we have an in-game command that everyone has access to which is /shop. You can purchase almost anything here with shop points. You will earn x amount of shop points for every hour you play. You can also earn extra shop points by following our social media accounts at https://rustoria.co/link. Thank you for playing on Rustoria.

[gray python]

!points

[marble mantle]

Rustoria has a unique loyalty system to increase our players' activity within our community. As you may know, we have an in-game command that everyone has access to which is /shop. You can purchase almost anything here with shop points. You will earn x amount of shop points for every hour you play. You can also earn extra shop points by following our social media accounts at https://rustoria.co/link. Thank you for playing on Rustoria.

[fringe tree]

I don't believe you will receive the points immediately, however, you will be able to get the points after x hours of playing

[gray python]

alright...

thanks

[gray python]

i have joined the steam thing but i cant do anything

[fringe tree]

Additionally, just to double check, type the /shop in-game to review if you have any points

[gray python]

it says i have to link my steam account

when i have already joined the steam group with my steam account

[gray python]

and where is says comments and i see people typing "/auth" but i cant do that... do you know y

[fringe tree]

Did you link it to the correct steam account on the websiter?

[gray python]

yes

[fringe tree]

!auth

[marble mantle]

Hey, @fringe tree

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[fringe tree]

When you do /auth it links your Discord and Steam, which you already have done to my understanding

[gray python]

yes

but it wont let me claim my kits

!auth

[marble mantle]

Hey, @gray python

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[gray python]

@fringe tree says if joined everything

[wanton light]

@thin plover says dont ping unless urgent

its urgent

[thin plover]

could it go in a ticket or appeal

[wanton light]

it did. i waited 2 hours

hes just sitting outside flyhacking and we cant do anything

[thin plover]

I'm literally laying in bed

[wanton light]

cmooonnnnnn jenx

[thin plover]

someone will get to your ticket, I have to sleep

[wanton light]

ok sry. please get someone on it

quite annoying

@raven bison can u please help me out. im just being doorcamped and held in my base by a cheating 4 year old

THANK YOU ADMIN

[weary briar]

How they gonna ban me and not respond right away it wouldn’t even let me in the server and right away it says I’m hacking when I’ve never played that server

[tired oar]

I have a question, I never play.co why it said hacking?

Emmm, who is .co administrator

[pale swallow]

!appeal

[marble mantle]

Hey, @tired oar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tired oar]

Thx

[blissful thicket]

can i get unbanned i just met a guy like 20min ago and he was hacking we didnt notice and got banned to i can show proof i just added him on discord

[tired oar]

Appeal

[marble mantle]

Hey, @blissful thicket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warped zodiac]

!appeal

[steep harness]

@marble mantle I need help to get the money back for a VIP that I canceled a week ago and they have not returned the money for the VIP.

[brave lance]

hello, please create a payment support ticket here: https://discord.com/channels/274965952116817920/883058174570135572

[hot ore]

how do i submit a ticket ?

with a video lol

@marble mantle

[smoky cape]

Upload the video on streamable or youtube and include the link in the ticket on the website

[hot ore]

im trying to submit a ticket via the site but it it keeps endless loading

=/

[warped zodiac]

Can you open an incognito window and try again?

[hot ore]

sure thing

[hot ore]

i click submit then it just keeps saying "who wait till this timer is down to sent the ticket"

[hot ore]

i think it was cause i was uploading the video so i just submited a the streamable link

[warped zodiac]

Ah great, so you managed to work it out?

[hot ore]

yeah lol i got a guy shooting at me behind walls so was just trying to submit this video i reckon it was giving me issues cause i was trying to submit the ticket with the uploaded vidoe

thanks ^^

[warped zodiac]

No problem, thanks for the report

[limpid belfry]

Hi, I've not played rust in a few months and we usually do the horse meta on eu 2x, i heard a little while ago horses were bugged and unable to be moved. Is this still the case?

[upbeat mica]

Can anyone help me find some info on the current event. Is Rustoria or Facepunch paying for streamers to stream during the event?

[versed ridge]

I got banned and i wasnt cheating bro

[pale swallow]

!appeal

[marble mantle]

Hey, @versed ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[devout zephyr]

I GOT BANNED BUIT I DIDNT KNOW HE WAS CHEATING

W

[blissful herald]

!appeal

[marble mantle]

Hey, @devout zephyr

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[upbeat mica]

Is this not the place to ask for support on that info?

[blissful herald]

what info?

[upbeat mica]

I just wanted to to look into if Rustoria is paying streamers during the Twitch event.

Or maybe Facepunch.

[blissful herald]

you need to ask that question Facepunch I think more

not us

[upbeat mica]

Or is it a free to sign up and stream kind of thing?

[blissful herald]

https://x.com/Alistair_McF/status/1795953561135673534

Alistair McFarlane (@Alistair_McF) on X

@iamcaaaz The event organisers put forward the names of the streamers who they wish to have drops. During initial talks, we share a document that has guidelines. There is no contract, but we ask for a commitment from them to the event and streaming during the event. This information is

Twitter · May 29, 2024, 11:01 PM

[upbeat mica]

But no funding from you guys huh. Ok, thanks.

[devout zephyr]

how long will my apeals take

[blissful herald]

this might answer a lot of your questions

[blissful herald]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[upbeat mica]

Omg thank you! That's exactly what I was looking for.

[blissful herald]

you welcome

[devout zephyr]

can it be faster? i didnt really do anything

[lyric basalt]

Thats standard time for response

[devout zephyr]

how do ik if i get unbanned

[blissful herald]

you check website again OR if you have Verified on discord you can get a DM from the bot

[devout zephyr]

fair thank u

[shrewd hatch]

I need eu main new map Can you help me?

@

please

[pale swallow]

!map

[marble mantle]

Hey, @shrewd hatch

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[snow smelt]

Where can i find maps for eu main?

[shrewd hatch]

thanks

[pale swallow]

https://rustoria.co/maps/vanilla_main_eu

[urban coral]

1

[high sonnet]

I got banned for supposedly playing with a hacker, but my friend wasn't hacking at all (and he got unbanned already). Is there a fast way to reach an admin to get me unbanned too?

[lyric basalt]

!steamid

[marble mantle]

Hey, @high sonnet

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[high sonnet]

76561199555854219

[lyric basalt]

Give me few minutes

[limpid belfry]

Hi, I've not played rust in a few months and we usually do the horse meta on eu 2x, i heard a little while ago horses were bugged and unable to be moved. Is this still the case?

[lyric basalt]

Most likely still bugged as its a FP issue

[limpid belfry]

Ahh okay, do you know if they've said anything about it? Hoping they will fix it for force 👀

[lyric basalt]

Wait 15 mins and then try to join

[high sonnet]

thanks a lot mate

[autumn quest]

i recently bought vip for a server how do i get the donator role?

and how long does it take to activate

[ocean thistle]

Donator role on Discord or like the gold name in game?

[autumn quest]

both i guess

[ocean thistle]

!verify

[marble mantle]

Hey, @autumn quest

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[ocean thistle]

In game should happen automatically (unless you purchased a week wipe pass)

[autumn quest]

oh ok thx

[ocean thistle]

No problem! The gold name looks nice on you

[sterile thunder]

whats wrong with ping on eu main

[near osprey]

i need help, i got muted for 1 day for no reason, i dont intend to say bad word, will someone help me out

[nocturne jay]

1

[mental furnace]

how to know the location of tc? I want to raid a base can someone help me

[boreal cloak]

!appeal

[marble mantle]

Hey, @near osprey

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[left jasper]

sea main have hacker

help

[torn pine]

!report

[marble mantle]

Hey, @left jasper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin field]

We already file a ticket but he's still there in launch where we live and we basically cant make any progresses.so plz it's urgent

[torn pine]

An admin will get to the ticket as soon as possible.

[sterile thunder]

pls restart eu main

[noble idol]

hey can some one help me with my ban

[fringe tree]

!appeal

[marble mantle]

Hey, @noble idol

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pastel mirage]

Wipe of 2x EU is today?? can anyone tell me?

[gloomy sparrow]

#oldserverinfo

[snow smelt]

when is eu main wiping?

right now or in an hour @gloomy sparrow

ah in hour ok sorry

[surreal loom]

I cant find anywhere how to report a player

[gloomy sparrow]

!report

[marble mantle]

Hey, @surreal loom

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[limpid idol]

i cant find the map for eu 2x vanilla can someone tellme where it is ?

[boreal cloak]

!map

[marble mantle]

Hey, @limpid idol

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[near halo]

when br main wipes?

[sinful crown]

#wipe-feed message

[fringe tree]

Thursday at 3 PM BRT

[proven dove]

2x.rustoria full wipe?

[thorny dune]

Map only

[winter imp]

@fringe tree still doesnt wrok

[rotund flume]

how big of a pop do eu medium and eu main normally have?

[quasi dew]

main 900 pop smth like this

[rotund flume]

and medium?

[quasi dew]

medium 500 ig smth like this

[rotund flume]

alr alr

also is next wipe a force wipe?

[quasi dew]

next week

this week today classic wipe

[rotund flume]

oh alr thyanks

[quasi dew]

np

[steep tangle]

I got banned for supposedly playing with a hacker, but I'm a solo and I do not pvp, somebody help? 76561198158769595

[quasi dew]

!appeal

[marble mantle]

Hey, @steep tangle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[harsh zodiac]

where wipe?

[quasi dew]

#oldserverinfo

[harsh zodiac]

server dont work

[quasi dew]

Servers are booting

[open crow]

It's going up give it 2-3 min

[proud axle]

when start 2x vanilla eu

status: online

[fringe tree]

Hello, what is the issue?

[ionic leaf]

at what time is the wipe on the medium?

[quasi dew]

#oldserverinfo

[keen cove]

VPN BAN

PLS 76561198446782322

[winter imp]

yesterday the microphone problem
i reinstalled the game nothing changed

[rapid urchin]

Admin why I have vip but I still need queue

In eu main#

[light summit]

https://discord.com/channels/274965952116817920/883058174570135572

[keen cove]

@light summit76561198446782322

HELP sever up

[light summit]

!appeal - please raise a ticket here

[marble mantle]

Hey, @keen cove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[keen cove]

I applied but the response was slow

i want play sever

help

[rapid urchin]

Me too

I have eu main vip but I still need queue

Help plz

[light summit]

unfortunately, you'd have to wait as admins will go through tickets in the order they came in. thank you for your patience!

[brazen stirrup]

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

[light summit]

https://discord.com/channels/274965952116817920/883058174570135572
as i already mentioned above - make a payment support ticket please

[brazen stirrup]

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

[rapid urchin]

Bro I already make ticket

[brazen stirrup]

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

[rapid urchin]

No one mention

[brazen stirrup]

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

[light summit]

then bro, please wait for a response 🙂 thank you for your patience!

[robust musk]

!appeal

[marble mantle]

Hey, @brazen stirrup

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rapid urchin]

Bro I buy the vip for no need to queue

And now I have 500q

Where the money I pay for

[keen cove]

help

[light summit]

yes, we understand it can be frustrating. but the team that looks at payment tickets are a small team so we really appreciate your patience

[robust musk]

If you made a ticket you will be helped by the admind fastest to respond please have a little bit of patience shimmy is just trying to help

[keen cove]

I applied but the response was slow76561198446782322

[rapid urchin]

Thx bro just quickly 🫠

[keen cove]

I applied but the response was slow76561198446782322

I applied but the response was slow76561198446782322

[brazen stirrup]

vpn banned please help mehttps://steamcommunity.com/profiles/76561198825274814/

vpn banned please help mehttps://steamcommunity.com/profiles/76561198825274814/

vpn banned please help mehttps://steamcommunity.com/profiles/76561198825274814/

[keen cove]

i vpn ban

I applied but the response was slow76561198446782322

[brazen stirrup]

vpn banned please help mehttps://steamcommunity.com/profiles/76561198825274814/

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

[light summit]

please refrain from spamming this chat. you've raised your point and we've already advised on the steps to take so please be patient while an admin gets to your ticket @keen cove @brazen stirrup

[brazen stirrup]

???????????????

vpn banned please help me https://steamcommunity.com/profiles/76561199695969504/

vpn banned please help mehttps://steamcommunity.com/profiles/76561198825274814/

[thorny dune]

Hey there, this should now be fixed and you can connect. No need to spam, just wait patiently and we will fix.

[keen cove]

hey I applied but the response was slow76561198446782322

i vpn banhttps://steamcommunity.com/profiles/76561198446782322/

[thorny dune]

This is also fixed now and you can connect

[keen cove]

thank you

[willow karma]

How to buy vip

[quasi dew]

!vip

[marble mantle]

Hey, @willow karma

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[willow karma]

Out of store

How to buy

Eu main

30days

[marble mantle]

Hey, @willow karma

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[quasi dew]

Just take a look to #vip-stock-alerts

[fringe tree]

!vipstock

[marble mantle]

Hey, @willow karma

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[thorny dune]

VPN issue fixed @hasty compass

[hasty compass]

thank you

[dull cape]

why is it that when I log on to the server, I get kicked for hacking?even though I haven't played in the last week

[willow karma]

Steam auto timeout. No authority response

What this mean

[rotund flume]

why am i stuck in queue as 153 for like 10 min already, it moved way faster before

[robust musk]

What does the message exactly say when trying to log in?

[dull cape]

hacking

[robust musk]

!appeal maybe you can find your awnser here

[marble mantle]

Hey, @dull cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dull cape]

I watched this ban on eu small 2 months ago, but I haven't played there for the last 6 months

[robust musk]

Please explain this to the admin thats handeling your appeal on the site, goodluck

[thorny dune]

@austere island https://donate.rustoria.co/

[winter imp]

my microphone not working if anybody makes it work i can even pay some money (i tried almost everything)

[robust musk]

Have you tryed checking your input/ouput
Dubble checked if your headset/mic is not turned off?
Checked if the plugs are correctly placed in?

[toxic cloak]

!force

[marble mantle]

Hey, @toxic cloak

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1717696800:F> (your local time) is the time of the next force wipe and it will happen <t:1717696800:R>.

[winter imp]

yup

it works on other games also

only not in rust

[robust musk]

Mhmm tryed restarting rust?, had this problem myself aswell a while ago

[winter imp]

yup

[toxic cloak]

why is wipe on the 6th???

[lyric basalt]

Its always first Thursday in month

[toxic cloak]

oh

i thought wipe was tdy

????????

[lyric basalt]

today is map wipe, but full wipe = force is 6th

[toxic cloak]

so

map j wipes and we keep bps for a week?

[lyric basalt]

That mean US Med will map wipe today and full wipe at force

also you can take a look at #oldserverinfo

[sly basalt]

Yo if i use fishing bot will i get banned?

[clever orbit]

bro why is there no kick protection that you have queue skip when you get kicked just lost all my stuff because I got kicked and now I have to wait half an hour

[sly basalt]

@lyric basalt

[blissful herald]

I know players have Been banned in past by Facepunch/EAC for that

so if you wanrt to risk, go ahead

[torn heart]

If you have to ask, probably not a good idea

[sly basalt]

so i wont get banned by rustoria admins

Cool

[blissful herald]

https://rustoria.co/rules/vanilla

full rules there at your own risk, just don;t come here when you do get banned

[sly basalt]

How are you gonna detect me

[noble terrace]

I will happily ban you myself 🙂

Just play the game dude

[lyric basalt]

Same

[rotund flume]

will EU Medium increase in slots? i'm hard stuck on 130 in queue for like half an hour alr

[torn heart]

Looks capped out

[rotund flume]

deamn

[open crow]

Just timed out in queue after waiting 1h+

[sly basalt]

But fishing bot it's basically a keybind its not an advantage

[lyric basalt]

@crimson cairn #payment-support

[rotund flume]

i'll give up if that happens to me bruh

[open crow]

Can we release a VIP wipe pass?

For medium.. its 5th week wipe

[blissful herald]

if its via F1 command - ok, anything esle yeah.... at your own risk

[verbal solstice]

can you tell me when I go to the server it crashes and says disconnect hacker

[rotund flume]

can anyone give me an approximate on how fast a 125 person queue will pass?

[blissful herald]

!report

[marble mantle]

Hey, @nocturne coyote

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

Don't call out players on discord OR in-game please

[willow karma]

Why I am ba banned by hacker

I buy the vpn just now

I buy the vip just now

76561198436335171

[rotund flume]

!appeal

[marble mantle]

Hey, @willow karma

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[digital plover]

Hello, I have a pending appeal that is 3 days old, I was hoping to play for wipe today, is it possible for someone to have a quick look this morning if they have time? Cheers.

Thank you

[willow karma]

I need help

[rotund flume]

.

[wispy ledge]

no admin online?

[rotund flume]

[robust musk]

Ofc there are 🙂

They always watching

[robust musk]

What is your appeal number and your steam id?

[willow karma]

76561198436335171

[kind dune]

will eu medium pop will be increased?

[robust musk]

!slots

[marble mantle]

Hey, @kind dune

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[digital plover]

9b7dbe & 76561197969384802 - Thanks!

[robust musk]

Ill see what i can do, no problem

[rotund flume]

[willow karma]

Why I am be banned by hacker

I just bought vip

76561198436335171

[robust musk]

You have been explained many times

[wispy ledge]

i write you in md copy

[willow karma]

Can’t the group lift the ban?

They banned me as sooon as I got into the game

I didn’t even start playing for a minute

Just using the vpn

[fringe tree]

If you're using a VPN it may lead to issues

Feel free to make a #network-support-old ticket

[swift wyvern]

Heey

To tell you about a matter. There is a discord profile trying to scam people in the name of their servers

[fringe tree]

@digital plover have you reviewed on the support website for your appeal?

https://rustoria.co/support/

[fringe tree]

!scam

[marble mantle]

Hey, @swift wyvern

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[digital plover]

Hey, yes, no comment from rustoria so far that I can see, i added a note in case the ticket may of gone stale in the system.

[fringe tree]

So just to reiterate, there hasn't been anything done to the appeal, yes? Just states, "Processing"

[digital plover]

Pending is the word in a blue tag that i see now, i didnt want to rush anything, just thought i'd ping here after 3 days. Thanks for your support.

[fringe tree]

No worries! Depending on the situation it can vary depending on the time it takes. Hence, the reason why it may be taking long

We hope to reach the appeal soon as possible!

[digital plover]

Thank you

[alpine moon]

Hi admin

Vpn banned i need help please

@blissful herald

[fringe tree]

!appeal @alpine moon

[marble mantle]

Hey, @alpine moon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[alpine moon]

@balmy cypress Hi luke

Come to the discord / Luke

[green obsidian]

I go to rastoria and it kicks me out and says Disconnested: hacking what should I do?

I have never used cheats or even logged into the server

help me pls

[boreal cloak]

!appeal

[marble mantle]

Hey, @green obsidian

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @alpine moon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[alpine moon]

@gloomy sparrow76561199066296271

[solar crest]

!appeal

[marble mantle]

Hey, @solar crest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Please dm this to Luke and he will get back to you asap

[lyric basalt]

You need to contact Luke

send him a DM

[solar crest]

i get banned for doxxing i cry

[alpine moon]

Admin vpn banned

can you help@lyric basalt

76561198436335171

[fringe tree]

!appeal

[marble mantle]

Hey, @alpine moon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cerulean agate]

yo i have a guy dming me on steam saying they are "Rustoria.co | ✪ MSQ"
they are trying to get me to vote a skin but it comes from the russian federation when i go to login to steam

[fringe tree]

Oh

@alpine moon Looks like you already got your SteamID, wait patiently for Luke as he will respond to you soon

[lyric basalt]

Its scam

[midnight summit]

when wipe on rustoria us medium?

[cerulean agate]

thought so

[lyric basalt]

Report to Steam and block

[lyric basalt]

#oldserverinfo

[midnight summit]

thx

next wipe is global?

[agile knoll]

yes

[midnight summit]

ok

thx

[rotund flume]

2.5h in queue, my mental state is decreasing

[near halo]

!wipe

[marble mantle]

Hey, @near halo

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[fringe tree]

You got this!

Definitely a lot of people in queue currently

[rotund flume]

im 77/219 lol

[thin field]

How to check my ban feed?

[upper lark]

!appeal

[marble mantle]

Hey, @thin field

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[distant kettle]

бл ,у меня 3 час уже юр некст

[versed jay]

check plz 76561199081218309 eu vanila medium

[distant kettle]

че мне делать

[supple dune]

расширьте слоты заебали уже

[distant kettle]

рил

[supple dune]

пожалуйста

я заебался ждатьб

[distant kettle]

артемий расширь слоты

[versed jay]

ахаха

я та тебе как расширю

check plz 76561199081218309 eu vanila medium

[distant kettle]

я ебу чтоли?

[thin field]

Can i dm admins to ask the specific reasons of my teammate ban which led to my ban for playing with hacker plz?

[distant kettle]

ливайте с медиума все нахуй

[thin field]

I am really confused plz help

[supple dune]

да все нахуй

[versed jay]

випку купи и заходи без б

[supple dune]

ну купи мне

[versed jay]

я тебе не мать чтоб покупать

[distant kettle]

скинь лавешечки

[supple dune]

пжпжпжпжп
и я тебе отсосу

\\\

[distant kettle]

тинкофь скинуть?

[supple dune]

да

[marble mantle]

Hey, @wooden patio

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[distant kettle]

ну ало\

почему я все ещо в очереди

[hexed nimbus]

he been caught cheating thats why you get banned aswell for playing with a cheater

[thin field]

May i ask if you mean that his actions were suspicious from the point of view of the admins or it is detected by anti-cheat programs?But he didn't receive any eac or vac bans whcih is confusing

[hexed nimbus]

the will not disclose any info in regards to what or how the got caught this to not make stupid people smarter also no info at all be shared to third party i suggest you find some better friends to play with

[thin field]

Any chance that i get unbaned?or how long the ban Will be be?

[river grove]

You can unban me on Ractoria, I was most likely banned because of the VPN, I have already filed an appeal name: Chipi Chapa 76561199101942976

[forest bison]

Do you have a list where you can see all admins?

[hexed nimbus]

you will have to appeal playing with is on first offence a 7 day temp

[hexed nimbus]

might wanne look on the right

[umbral moss]

Why did I get banned?

[hexed nimbus]

!appeal

[marble mantle]

Hey, @river grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

reason is in the disconnect message

[forest bison]

If they are offline they wont be on the right side i guess? 😉

[slim fulcrum]

Hey @hexed nimbus do you mind if I DM you?

[hexed nimbus]

you can but i aint staff here now more just offering free info on how to resolve common issues

[slim fulcrum]

Oh right, my bad haha

I’ll just wait for a staff member to chime in

[hexed nimbus]

is it in regards to a ban or a report ?

[slim fulcrum]

It’s an assoc. ban (an appeal was made already) although I feel that it was quickly denied without being looked into

[blissful herald]

We look into before we ban.....

[hexed nimbus]

7 day temp if its you first 👆

[thin field]

Just in case, second time being the permanent ban right?

[blissful herald]

Case by case

[slim fulcrum]

How I got banned (long story short) I built as solo. Group of 4 AK kits moved in right next to me. I tried to grub them (unsuccessfully). I offered to craft BPS in exchange for being added to team

Next thing you know one of them gets banned and me along with them

[umbral moss]

Help

[thin field]

meaning that appeals may still work?

[umbral moss]

I created a ticket, they don't answer me

[hexed nimbus]

appeal ?

[upper lark]

It takes time my friend

[hexed nimbus]

between 1 and 3 business days mate you just gotta wait

[river grove]

I filed an appeal 25 days ago, but I still haven't been unblocked.

[umbral moss]

why do I go to wipe without studying, I suffer, I try to study, I have a full inventory of resources, and they ban me

[hexed nimbus]

have you checked back on the website for a reply

[upper lark]

Please appeal and wait for response

[hexed nimbus]

well you banned you got enough time to study now

[umbral moss]

I already submitted, no one answers

[river grove]

Yes, but I didn't find anything

[umbral moss]

study?

[hexed nimbus]

what does it say if you try to make a appeal now ?

[hexed nimbus]

just be patient as soon as the banning admin is able to check he will untill then its wait wait wait

[river grove]

the last time I filed an appeal was today, as well as during the last 25 days

[hexed nimbus]

not possible as you can only file one appeal mate so thats highly unlikely

[slim fulcrum]

Any chance for a second look into this case @blissful herald

I can provide further details if necessary

[hexed nimbus]

if its denied then thats it mate

[blissful herald]

If you got a answer on your appeal, thats final decision

[slim fulcrum]

No worries, thanks

[hexed nimbus]

friendly advice dont invite rando's for whatever reason

[slim fulcrum]

It was bargain made by me so could have a playable wipe

Oh what irony 😂

[hexed nimbus]

well now you see why i said it learn and move on and dont make the same mistake twice mate afterall "its just pixels"

[slim fulcrum]

I feel like no mistake was made by me, it is the intricacies of rust cheating in conjunction with rustorias policy

I merely got invited to my neighbours team in exchange for bps at the reward of not gunning me down

[hexed nimbus]

look at it this way i know of servers that ban te entire team permanently if caught so 7 days aint bad

[river grove]

I'm sorry, I just realized that all the time I have not filed an appeal for 25 days, but I have not received a response to my appeal that I wrote

[slim fulcrum]

I personally don’t mind the 7 days. Just that it feels like it’s for no fault of my own

It’s ok. Thanks for the help

[hexed nimbus]

well if you made it today it can take up to 3 business days so be patient

[left jasper]

@slim fulcrum u didnt find they are cheating?

they can kill everyone in 150m on arm

[hexed nimbus]

conversations in #general boys before the big bad Mods come

[blissful herald]

[hexed nimbus]

oh oh to late 👆

[plucky shuttle]

how to report a cheater?

[hexed nimbus]

!report

[marble mantle]

Hey, @plucky shuttle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[oak glen]

what time is rustoria US MEDIUM wiping at?

[south sapphire]

где админы

[distant kettle]

я здась

[south sapphire]

помоги пж

[distant kettle]

че зделать нахувй

[south sapphire]

ты точно адим?

[distant kettle]

да нахуй

[south sapphire]

админ

на сервер захожу

[near halo]

Здравствуйте, у вас есть одиночный сервер? Команды будут одиночными.

[south sapphire]

и меня банит

[distant kettle]

да нахуй

[south sapphire]

че делать

[distant kettle]

пиздец

ебать ты лох

ахазхахахахахаахах

[south sapphire]

илдит наззхуй

[vast terrace]

!appeal

[marble mantle]

Hey, @vast terrace

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[south sapphire]

уже месяц зайти сука не могу

[distant kettle]

я забаню сейчас блятт

[south sapphire]

я боюсььььь

[distant kettle]

тебя

блять нахуй

[thick hare]

whats the code to connect to rustoria us main in f1

yo

[void condor]

connect main.rustoria.us:28010

[thick hare]

i got it thanks

[cedar sentinel]

@blissful herald YO u have to do somethink about the cheater in eu medium

[charred hare]

when is wipe on us low pop guys

[blissful herald]

!report

[marble mantle]

Hey, @cedar sentinel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

stop calling out players by name or steam ID, thank you

[cedar sentinel]

bro i did we make 7ticket and he is still playing

ok

[agile knoll]

next week its wipe on us low pop you can find more info on #oldserverinfo

[hexed nimbus]

Actual tickets like mentioned above or F7 report

[limpid belfry]

rustoria eu 2x lagging bad

[cedar sentinel]

i know but we make 7ticket and he stell playing

[blissful herald]

not everyone is cheating

[cedar sentinel]

bro like we good clan gt every time we playing long and medium we have good hours most of us 6k and more so we know when some one cheat like he killing me 150m with tome 2head

[blissful herald]

well maybe not always you are right, but always hit that F7 too

[cedar sentinel]

ok we will see

[blissful herald]

check DM

[limpid belfry]

Hey I brought premium for the "putting images on sign" feature. How am I able to do this? I opened the sign but there doesn't seem to be an option?

[fickle arrow]

Why do i keep getting charged for subscription when i already made 10 tickets, to stop it?

[limpid belfry]

What did u pay with

[fickle arrow]

pp

[limpid belfry]

google "how to cancel a paypal subscription"

u dont need them to do it for u

[fickle arrow]

[hearty fulcrum]

you can receive support specific to vip issues in this channel #payment-support

i wouldn't recommend trying unofficial solutions as there is a possibility that it could hinder your ability to play on the servers if it goes wrong

[near halo]

@blissful herald you asked for me, I have come

[fringe tree]

!steamid

[marble mantle]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hasty compass]

Admin hello，I need help，Me and my friend vpn banned steam id is 76561199351041732 and 76561199211044737

[fluid tundra]

@fluid tundra Hello i have a big Problem here so i just respawned in my bag and now it says press a key to stand up im pressing any key and it wont stay up and i dont want to rejoin because of the big queue what can i do about it?

[fringe tree]

!appeal

[marble mantle]

Hey, @hasty compass

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

You most likely will have to rejoin to play the game

[hasty compass]

me？

[fringe tree]

!appeal - you have to make an appeal in your case @hasty compass

[marble mantle]

Hey, @hasty compass

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

Appeals take 1-3 business days and feel free to direct your friend to the support website as well

[hexed nimbus]

!cancel do this

[marble mantle]

Hey, @fickle arrow

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[fickle arrow]

i have done this 10 times already....

atleast the admins say they cancelled it for me.

and it is not showing in my profile

[fringe tree]

Are you sure it’s from Rustoria and not a different server? If you made a ticket in #payment-support and followed the steps in the video the subscription should have stopped

[fickle arrow]

yes

[hasty compass]

I need help im vpn banned steam id 76561199351041732 please

The website cannot be accessed. My internet connection is not good

HELP PLS

[fringe tree]

Unfortunately, we can’t really help through the Discord. Please find a stronger signal to make an appeal

[hasty compass]

ok let me try again

[keen relic]

!VIP

[marble mantle]

Hey, @keen relic

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[solar crest]

do yall know how long i gotta wait before someone looks at my appeal

[keen relic]

5 years

[solar crest]

been quite a while and i didnt even do nun wrong

[fluid tundra]

whatt oh man that queue is really long

[fringe tree]

I’m very sorry

You can keep trying , however, you have to restart most likely

[light jackal]

d

@here

can admin check what server i have vip on

[merry drum]

how long dose it take to link steam?

[fringe tree]

On the website you should be able to review what servers you have VIP on

[fringe tree]

Not long at all

[merry drum]

i linked it to steam but i can use sb and those other things

[regal dew]

can i switch my vip from mondays to main ❤️

[fringe tree]

!vipissues

[marble mantle]

Hey, @regal dew

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[manic mural]

Hey i need mod assistance, i got kicked as soon as i came into the server for ''ban evasion'' i think this is a error

[fringe tree]

!appeal

[marble mantle]

Hey, @manic mural

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[terse flax]

is there disconection protection

[fringe tree]

Nope!

[terse flax]

greedy pigs

not u but ur owner

[fringe tree]

The reason there isn’t a grace period is for many reasons

Wishing you the best for your queue regardless

[fading light]

bro can someone help me with the barrels

[dusk grotto]

my rust crushed now i dont have prio queue why?

[manic mural]

Not to bring ur hopes down but enjoy the 363 queue 😂

[fading light]

bro can someone help me with the barrels

[dusk grotto]

i play on eu main so 200 queue........

[manic mural]

That's good, Na has crazy que rn

Any admins that can join support vc?

[gloomy sparrow]

Whats the reason?

[manic mural]

false ban

kicked me of the server randomly

[gloomy sparrow]

Have you made an appeal?

whats the disconenct message?

[manic mural]

yes

Just said ''ban evasion'' didn't have time to take a ss of it

Looked up on the site and it was made 5 months ago, i didn't even play back then

So just trying to clear this up

[fringe tree]

The appeal was made 5 months ago?

[manic mural]

No the ban was made 5 months ago

[fringe tree]

Ah, I see. Appeals can take 1-3 business days, we hope to reach it soon as possible.

[manic mural]

Even if it's an error it takes that long? sorry for asking question but im off from work for a few days and wanted to play this wipe so this is just weird to me.

[fringe tree]

It’s an approximation. Feel free to include much information as possible

[manic mural]

Alright sounds good, thanks for letting me know the approximation

[fringe tree]

No worries, more than happy to help!

[near halo]

where do i go to appeal a ban

[fringe tree]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

where do i go on the site to see if my ban is accepted or rejected?

[fringe tree]

On the support page

It should state the status

[near halo]

i cant see iut

it

nvm i found it

[fringe tree]

Wonderful

Appeals take 1-3 business days, wishing you the best

[near halo]

k

[acoustic bobcat]

hey guys where can i put a report about someone being racist

[modern grotto]

hey

steam auth failed

[acoustic bobcat]

<@&274980199668645888>

[modern grotto]

it only happens on this server

[light jackal]

@here can i speak to admin

[robust musk]

!report

[marble mantle]

Hey, @acoustic bobcat

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[robust musk]

What you need help with, also dont ping @. here or @. everyone

[light jackal]

can i dm

[gloomy sparrow]

Racist in game or in the discord?

[light jackal]

plate

[gloomy sparrow]

yes

[light jackal]

i have question can i send in dm

[acoustic bobcat]

in game

[gloomy sparrow]

!report

[marble mantle]

Hey, @acoustic bobcat

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

!report

[marble mantle]

Hey, @acoustic bobcat

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

send me their steamid please

[gloomy sparrow]

yes

[haughty hinge]

are there partial refunds for vip?

[limpid belfry]

rustoria 2x eu has been lagging really bas for the last 2 hours

[slate ibex]

I bought wrong sever VIP, can i somehow get a refund?

[fringe tree]

!vipissues

[marble mantle]

Hey, @haughty hinge

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[fringe tree]

#support message

Refer to the message above

[slate ibex]

Thanks

[limpid belfry]

wheres the button for auto chest sort?

[noble terrace]

That is not a feature on vanilla

[limpid belfry]

why when i click a vanila server does it say I get access to auto chest sort?

seems like that should be fixed, false advertisement

[light jackal]

jycella

[slate ibex]

where do I write support ticket?

[hexed nimbus]

Where does it say that ?

[limpid belfry]

the modal that appears after you click the tier you want to buy, after already selecting a server.

[hexed nimbus]

To report a player or ban appeal

[slate ibex]

payments

[hexed nimbus]

#payment-support

[slate ibex]

<3

[hexed nimbus]

lol prob a mistake or the plug-in ain’t working

Make a ticket so the can check it

[honest onyx]

q skip isnt working even though i have it, help me please ❤️

us medium

76561199358929544

[gloomy sparrow]

Please make a ticket in #payment-support

[honest onyx]

made one happened last wipe to

i just need to be looked at and pushed through the q

[fringe tree]

!vipissues

[marble mantle]

Hey, @honest onyx

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[honest onyx]

already made one.

[fringe tree]

Only a handful of people can handle payment support tickets. We hope to reach it soon as possible

[honest onyx]

ill just chill till someone looks at it

yeah all goods no stress

[potent cape]

yo can i get a admin in my support

[astral dew]

yo can i get an admin rq

[fringe tree]

I’m not an Admin, but I may be able to help

[potent cape]

join call rq eternal

chit chat please

[steel glacier]

wherer is ticket

[potent cape]

or support either one

[gloomy sparrow]

What’s the reason if I may ask?

[winged pawn]

how do i make a report on a player?