support

[tulip silo]

can i refund an vip ?

[gloomy sparrow]

#payment-support

[lyric basalt]

!steamid

[marble mantle]

Hey, @fading cargo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[turbid phoenix]

ther are not refunding dont even try

and they are rude aswell

[brave anchor]

HOW TO OPEN A TICKET FOR HACKING?

its not working in game

[hybrid tinsel]

how do i appeal a game mute?

[smoky cape]

!appeal

[marble mantle]

Hey, @hybrid tinsel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

looked at it already, you will be unmuted

[lone timber]

How can I make a bug report that affects toria training ground servers

[graceful escarp]

i am having a steam auth failure only on US main

any idea why??

nvm its working now

[autumn zodiac]

yo why does it sayn steam auth timeout no auth response when i try to join

[autumn zodiac]

yo same how did u fix it

[onyx relic]

yo i bought a horse and put my saddle on and i cant move it its stuck with my saddle in the stable and now another horse wont respond

[glacial canyon]

can you all please ban this cheater and his teammate mrbeast and tixl. He has so many reports and still all for two days now. He has esp and scripts its so obvious.

[fringe tree]

!ticket - make a ticket in the meantime! Wishing you the best and stay safe

[marble mantle]

Hey, @glacial canyon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

Pretty sure nothing can be done by staff, but I hope you’re able to figure it out

[onyx relic]

idk i think its just bugged i put aticket in but i put my saddle on it and it wont move other people can get on as well but they cant move it either

[torn bobcat]

i just got muted in chat for "saying bad words" but i never said a bad word or anything rustoria.co medium

[fluid stump]

I was trying to get my loot back from a cheater and then I got banned, I even reported the cheater

/ticket add I just got banned after I reported a cheater and then went with them to get my loot back

[marble mantle]

Hey, @fluid stump

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fluid stump]

You banned the person who reported the cheater

[fading cargo]

76561199069268424

[bitter bough]

!ticket

[marble mantle]

Hey, @bitter bough

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[last gulch]

BROOO

im loose heli and 1 kit full ak for the lag the server, in around the save zone and a person insulted me in a racist way,name in game:(upsidedown)

[fringe tree]

!report

[marble mantle]

Hey, @last gulch

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

!report @lusty wharf - here is how you can make a ticket to report rulebreakers

[marble mantle]

Hey, @lusty wharf

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[cyan mountain]

Administrator, I have encountered yesterday's issue again. I was banned for playing with hackr, but my teammates were not banned. I cannot find any records of my ban in the ticket

this is my steamid 76561199380875234

@fading cargo

@hearty fulcrum

Why can I enter the server by restarting my computer, but the first time I enter the server, it shows that I have been banned

[lusty wharf]

Hello, I want to know something, can I report someone with old clips? They are from about 8 months ago and I was playing on another server that is not Rustoria

[remote hamlet]

Are horses bugged on SEA Long? Have bought two horses and they're just stuck in the stable, cant get them to move.

[peak monolith]

Your best bet would be to F7 them in game.

[peak monolith]

This is a FacePunch update issue and they are aware of the issue. Might take a while for it to get resolved. May be a hot fix.

[peak monolith]

!appeal see the error message on the disconnect error

[marble mantle]

Hey, @cyan mountain

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty wharf]

But with clips I can't report it? even if it is from another server?

[prime frost]

i need admin

there are hacker take loot from no destory door

admin

[raw ridge]

how long does it take for asuppoort ticket to be addressd?

[tight rock]

Good day admins. I have been banned for hacking... Long story short:

https://tenor.com/view/what-da-tuna-gif-7414278627555691403

seriously tho i need support, ima go brazy

[winter sinew]

Is the support section of the rustoria website down???

[cursive panther]

!appeal

[marble mantle]

Hey, @cursive panther

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[remote marten]

!appeal

[marble mantle]

Hey, @tight rock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prime frost]

i add ticket

nothing do

[tight rock]

i made one

[daring glen]

anyone able to help me understand why I can't send an item to my base via vending machine when I have the scrap needed for delivery cost.

can an item that is half health not be sent by vending machine?

[peak monolith]

Correct

[peak monolith]

!report

[marble mantle]

Hey, @daring glen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[peak monolith]

Please be patient

[livid flame]

?

[peak monolith]

1-3 business days

[livid flame]

can i appeal after 181 days ?

[peak monolith]

Yes !appeal

!appeal

[marble mantle]

Hey, @peak monolith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prime frost]

i wate 5 hours

[peak monolith]

It can be 1-3 business days

[prime frost]

tomoraw is wipe

wait for what

[visual bane]

!report

[marble mantle]

Hey, @visual bane

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[peak monolith]

If you make a ticket give them some time to respond

[prime frost]

i wait 5 h bro hacker take loot and he not destory any door wtf this server

i have he name

and the wipe its tomorow

[sacred jewel]

admisn lkook at tickets on mondays for fuck sakjes tired of playing wth cheaters

[earnest dove]

i got told to go in support by marzy if anyone admin or support want to help

[fringe tree]

If you were told to speak to an admin, feel free to DM them and wait for their response. You're more than welcome to wait in the https://discord.com/channels/274965952116817920/368790610783764480 but you're not forced to

[sturdy sapphire]

I want to cancel my subscription

[neat gyro]

Hello, I have a complaint against a hack player

[marble mantle]

Hey, @neat gyro

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[neat gyro]

/ticket

[marble mantle]

Hey, @neat gyro

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[neat gyro]

Hello, I have a complaint against a hack player

How do I communicate with an admin?

How do I get into the ticket?

[marble mantle]

Hey, @neat gyro

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[peak monolith]

!cancel

[marble mantle]

Hey, @sturdy sapphire

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[tulip silo]

Where do i send the extra information for a store support on discord ?

[sacred jewel]

largest server and admins dont check tickets like sad af

[somber wind]

#payment-support

[tribal merlin]

yo is there an admin

we are getting raided by hackers

[prime frost]

the admin if he come he see ofline and tell me nooo idont have advince
[9:05 AM]
wtf
[9:05 AM]
i know now the admin not doing every thing just tell bro install hack and come rustoria
[9:06 AM]
are this relly pleayer got in my home and take every thing
[9:06 AM]
and he not open any fuq door wtfff

I need send photo

And see wtf this hacker is have record him

[pastel locust]

Hello, Admins are here?

Someone is checking the appeals?

[charred gate]

report

[marble mantle]

Hey, @charred gate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@misty narwhal not the place for this - please move to #general

[tight rock]

Can I get some type of update or something please... got randomly banned for hacking when i came back from dinner. i was afk for an hour or two. i left all my doors open, someone please look at my appeal

i have like 1000+ hours on rustoria alone

boughten vip multiple times

and i get banned because i got reported a lot?? guilty until proven innocent😒

[hearty fulcrum]

hello, if you have submitted an appeal, the admin will take a look as soon as they can. the average wait time for appeals is 1-3 days, but depending on each situation, it could take less or more time

[tight rock]

It take 1 minute to ban me but 1-3 days to unban me?

[hearty fulcrum]

this is not how admins ban people on our server. rustoria is an official server, and admins do not ban people without evidence.

[tight rock]

How would they have evidence of me cheating if i was afk in my base when it happened??

for like an hour too

[hearty fulcrum]

i do not have any information regarding your specific situation because i am not an admin. i was simply responding to your speculation about bans being done on a "guilty until proven innocent" basis which is not true

[tight rock]

i get it

whats the point of appealing if they only ban with evidence

https://tenor.com/view/what-da-tuna-gif-7414278627555691403

[hearty fulcrum]

feel free to leave your steam id below. if an admin is available and they see your message, they may check your ban. if they are all busy at the moment, your best bet is to explain your situation fully in the appeal and to wait for a response.

[tight rock]

76561199403278552

[charred gate]

@hearty fulcrumI need to report

[marble mantle]

Hey, @charred gate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[charred gate]

Ask the admin to check his game data

[hearty fulcrum]

@charred gate please do not call out cheaters in the chat

we do not take reports in discord

please create a ticket to report suspicious players

[charred gate]

I tried it in support but didn't get a reply

[hearty fulcrum]

please wait. there are many people who are asking for support. admins will check tickets in the order that they receive them. thank you for being patient

[charred gate]

Okay, I hope the cheaters will get the punishment they deserve and maintain the good order of the game

[gleaming compass]

Is becoming a joke tho it is starting to take days before people get banned

[bronze kiln]

why is it so laggy

[mighty surge]

hi admin i would like to report can i send you the video ?

im new idk how to report in game

[hearty fulcrum]

hello, you can create a ticket to report at https://rustoria.co/support/ticket . you can attach a file or link to the video in the ticket

[pallid totem]

Cheater just gets to play for hours while I just lost pretty much all my loot as a solo to them after making a big play and hiding till nighttime. So fun. Then admins will either get to it after he's had his fun and is off the server or he'll get banned and I'm still left with nothing. How great.

[marble mantle]

Hey, @pallid totem

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[boreal thistle]

Just because someone kills you doesn't automatically means that he is cheating, Admins need proof to ban someone.

[pallid totem]

Yet you just banned him

[grand harness]

hello can admin help me? i see a clan of more 6 people

[boreal thistle]

After you place your ticket when is time to look at the ticket admin looks at the player and maybe he finds something maybe not it takes time.

[boreal thistle]

What server?

[pallid totem]

Yeah. It takes time and I get screwed over with nothing to show. Which hurts when you're solo.

[grand harness]

10x NO BPS

[boreal thistle]

You can not go out and fight the cheater.

[pallid totem]

He had radar. I was hiding in a decay hidden in the mountains where no one was. I made a play and was waiting there till night. He was the only one that passed. Can't interfere with gameplay but take forever to ban a cheater. Especially when he has a VAC ban on his account already.

[blissful herald]

!report

[marble mantle]

Hey, @grand harness

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[balmy cypress]

We cannot ban just because a player says another is cheating, even if we look at a profile and it "looks" like its a cheater, we need 100% evidence

which is a double edged sword, I wish we could just ban whoever we feel like. But thats not how we do things, you'd be angry if we just banned you after a good play

So while I am sorry you had to wait and lost gear to them, genuinely that sucks and annoys me, we cannot spawn in gear or really interfere with gameplay :/

[boreal thistle]

You can raid his base if you know where he lives.

[pallid totem]

It's just so painful

[balmy cypress]

This is the best bet yep

[pallid totem]

Yeah, I'll raid him solo on high pop. Sounds doable. LIKE WHAT?!

[boreal thistle]

I mean if Posty can do it 😄

[pallid totem]

After I just lost everything and I'd have to go try and do it all over again

[balmy cypress]

We hate cheaters just as much as the next person, while we don't lose loot (hours of playtime) to them we do lose players and spend hours of human time spectating and banning cheaters daily. We genuinely do everything possible and constantly work to improve on these things

[pallid totem]

Posty plays on EU where players don't even look real LMAO

I know you guys deal with a lot of cheaters. It's just painful for solo players like me. That's it.

[noble urchin]

how time i can play game i just be ban fo VPN.and support

[balmy cypress]

Completely understandable and we are sorry you even encountered them

[balmy cypress]

?steamid

[marble mantle]

Hey, @noble urchin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[grand harness]

i create ticket

https://rustoria.co/support/tickets/9701e8

[boreal thistle]

Awesome now you have to wait for one of the admins to look at it.

[noble urchin]

76561198372391939

wait wait

[balmy cypress]

fixed

you can connect in a few minutes

[noble urchin]

@balmy cypress thank you

[modern stirrup]

any admins on ?

[boreal thistle]

What is the issue?

[modern stirrup]

waiting to be moved

[frail hamlet]

Hey on eu low pop cargo got stuck on the edge of the map. actually it spawned like that. it didnt go around the map. mby server restart? It's been like 2 hours

[boreal thistle]

We are looking into it.

[rapid wasp]

hello

can someone help me please

a naked invited me the other day to its team i dont know if he was hacking

he said he was newbie

i only played the server for like 2hours i think on monday

[fringe tree]

Avoid that player and make a ticket if you suspect him of hacking

[rapid wasp]

we were just naked that time he wanted to make a team to teach him

we dont even have a base

after a hour or 2 of playing i log off

[fringe tree]

Did you get banned?

[long wren]

@rapid wasp get ban for with cheat?

[rapid wasp]

yes i got banned

it says playing with a cheater

[long wren]

can you make a ticket?

[fringe tree]

[rapid wasp]

that was my first time on the server

[fringe tree]

!appeal

[marble mantle]

Hey, @rapid wasp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rapid wasp]

so unlucky

aight i will try

[dapper depot]

bro

any mods here

[chrome fjord]

Hey Admin, can i ask u something? I got banned few days ago for some reason, and have no idea what going on, i already send ban appeal on rustoria support, but no one responed me. can u check it for me please ty 🙂 https://rustoria.co/support/appeals/ec9051

[jolly sonnet]

lets say u build a meme base that would cause some lag in the area u play is that allowed

[livid aspen]

Hello, I was banned here on your server, I didn't even play on the server for 15 minutes, I played on the strength here I go and ban

[pale condor]

Hello, I was banned here on your server, I didn't even play on the server for 15 minutes, I played on the strength here I go and ban

[distant echo]

is there an admin online on US MONDAYS?

theres a kid spaming in chat for so long

[pale condor]

разбаете меня у меня ошибка хакинг

есть кто говорит по русски

[lunar siren]

what do i get if i boost server

[shy remnant]

!boost

[marble mantle]

Hey, @lunar siren

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[fringe tree]

!ticket - Feel free to make a report in the meantime if they haven’t been taken care of. Usually faster and could be done in-game!

[marble mantle]

Hey, @pale condor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fringe tree]

!appeal

[marble mantle]

Hey, @fringe tree

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fringe tree]

With current rules, no it doesn’t look like it goes against the policy

[pale condor]

как сменить аккаунт на вашем сайте?

[elder sail]

почему у меня бан на серверах растории?

[foggy lagoon]

There is an administrator online.

Is there an administrator online?

[gloomy sparrow]

!verify @agile knoll

[marble mantle]

Hey, @agile knoll

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[balmy cypress]

always, whats up?

[balmy cypress]

if someone intends to cause lag it could cause issues yes, if its just a comically large base for the sake of it, likely would be fine

[bold lion]

Good afternoon, I was banned for playing with a cheater a week ago, today I decided to check, the site writes that there is no blocking, but it does not run on the server
https://steamcommunity.com/profiles/76561199509558623/

help plz

[ionic stag]

i cant conect server

it showes me disconected hacking

but i am not baned

and then it shows many erorrs

[placid hamlet]

Appeal #24e05c pls helppp

[twin egret]

Appeal #9685ce i open the appeal before 4 days and no one hlep me

[peak monolith]

!appeal

[marble mantle]

Hey, @bold lion

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak monolith]

Please give them some more time. There's a lot of appeals out.

[peak monolith]

It could take 1-3 business days for a response.

[peak monolith]

!ticket

[marble mantle]

Hey, @ionic stag

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bold lion]

how do I find out how much time is left before the lock is lifted?

[twin egret]

Appeal #9685ce i open it before 4 days @peak monolith

[peak monolith]

I don't have access to that. You will need to wait for an admin.

[peak monolith]

If you have an appeal, when you connect to the site it should tell you.

[twin egret]

any one helping in room waiting for support ?

[bold lion]

I was denied a request to remove the lock, I just want to know how long it will take to remove the lock

[twin egret]

they will help me or just wasting my time ?

[placid hamlet]

It's already been 3 working days, what am I waiting for?

[peak monolith]

For an admin to get back with you on a decision. Has yours been approved or denied?

[placid hamlet]

3 days have passed and still pending

[ionic stag]

!ticket

[marble mantle]

Hey, @ionic stag

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ionic stag]

i made a appeal

[peak monolith]

Please be patient with the team. As you can imagine, there are a lot of appeals.

[placid hamlet]

I am writing to you because you told me that you reply within 1 to 3 days
I can understand you too, you are busy

[ionic stag]

can i get unban i am false baned

[peak monolith]

Sometimes it can take longer unfortunately.

[peak monolith]

Please wait for your appeal to be answered by an admin.

[placid hamlet]

I understand, I wasn't expecting it, good luck to all those who helped.

[peak monolith]

Thank you for understanding 🙂

[ionic stag]

i have both vip and i played yesterday now i baned

wtf false baned very nice

[peak monolith]

Please just give them some time to respond and investigate.

[quick kestrel]

How can I explain to support that I wanted the automatic purchase of a VIP card to be turned off (they said that the money would be returned within 10 days and the VIP card was taken away, but I just wanted the auto-renewal to be turned off, but no, that the VIP card would be taken away and the money returned ex

[scenic kiln]

Hello, I got a game lock on your server for HACKING, although I did not use any more secure software. I would like to ask you to remove the lock.
https://steamcommunity.com/profiles/76561198164049599/ - my steam

I tried to log in to RUSTORIA 10X about 5 months ago, and since then I have been banned for no reason

[tame copper]

I just logged into the server and was immediately kicked for hacking, what do I need to do so that I can log into the server?

[minor temple]

Give it 10 minutes and you should be good to

[minor temple]

!steamid

[marble mantle]

Hey, @tame copper

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[minor temple]

The best place to discuss this would be in a #payment-support have you tried that yet?

[scenic kiln]

i create Appeal #36f6da on website, maybe it simple for you. bad english))))

I thank the administration for the speed) the lock has been lifted

[tame copper]

https://steamcommunity.com/profiles/76561199445584017/ - my steam

[near halo]

EU LOWPOP is dropping down every single player on it

[tough smelt]

eu low pop keep crashing

[elder nacelle]

road bradleys give crates as the launch site one?

[versed wedge]

hello there is few cheaters on Rustoria Eu Medium there names ar azu and hansen please respond fast

[gloomy sparrow]

Have you made a ticket?

[versed wedge]

yes

[gloomy sparrow]

tickets are viewed in the order they come in so please be patient

[gloomy sparrow]

I believe so

[candid sphinx]

Hello. I was banned it say using hacking but I was not. How can I open a ticket?

[minor temple]

!appeal

[marble mantle]

Hey, @candid sphinx

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[candid sphinx]

Ty

[candid sphinx]

Yo. How long i will be banned?

[boreal thistle]

If you dont see the timer when you connect to the server you can ask in the appeal.

[minor temple]

!steamid

[marble mantle]

Hey, @candid sphinx

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[storm axle]

How to get whitelisted

Eu

[minor temple]

You don't need to be whitelisted to use a VPN on Rustoria 🙂

[storm axle]

I need a vpn?

[minor temple]

What are you looking to be whitelisted for?

[storm axle]

It said I need to be white listed otherwise I’m can’t play eu server

[minor temple]

What's your steamid?

!steamid

[marble mantle]

Hey, @minor temple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[storm axle]

76561199381369018

[blissful herald]

He might be on wrong discord 0_o

[storm axle]

rustoria . co rtg (ukn) com

[blissful herald]

what server you trying to joinm when its saying you need to be whitelisted?

[storm axle]

this

[blissful herald]

thats a RTG server

trianing server

show me a screenshot where its saying you need a whitelist

[storm axle]

but there is people 2v2

[candid sphinx]

What is the Steam ID?

[minor temple]

!verify

[marble mantle]

Hey, @storm axle

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[minor temple]

This^^ is what you need

[storm axle]

okay

[minor temple]

Can you send your steam profile link, or your ID which you can get here https://rustoria.co/getmyid. I can then look at your ban duration for you

otherwise you can ask you your appeal as Zoidberg mentioned above

[terse ibex]

!report

[marble mantle]

Hey, @terse ibex

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@dreamy sable hello, do you need support?

[dreamy sable]

yes please

https://cdn.discordapp.com/attachments/1234291646040899635/1237861609703997553/image.png?ex=663d2ff6&is=663bde76&hm=470085234f9bc1f6a9648b18783d1370e8e6523d9d87a8f73279f78c208ccfba&

for someone whos never downloaded cheats i sure do get banned for fucking cheating alot

[ocean thistle]

You should be good to connect again in 15 minutes,

[dreamy sable]

this is the second time this has happened can i please be given an explination as to whats goin on

[ocean thistle]

You were mistakingly linked to someone else

[dreamy sable]

who if i may ask

i dont want to mistakengly associate with a cheater

[ocean thistle]

It happens sometimes and I can't go into too much detail

If it does happen again do what you did just now and/or create an appeal

[dreamy sable]

also my alt account auto connects to the support website and i cant link my actual steam account

so i couldent make a ticket for my main if i wanted to

i click login and it insta signs me into my alt

[ocean thistle]

Have you tried using another browser or clearing your cookies/cache?

[dreamy sable]

no ill try that thank you

[ocean thistle]

No problem, let me know if you still have any issues connecting

[marble mantle]

Hey, @valid ruin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@valid ruin please create a ticket to report players as we do not accept reports over discord.

[storm axle]

How long does ./auth take?

[blissful quest]

How do I find out how long I was banned?

[blissful quest]

How do I find out how long I was banned?

[ocean thistle]

The duration & reason should be displayed when you try to connect onto our servers.

[blissful quest]

I only wrote the reason

[hearty fulcrum]

which one are you trying to link?

[near halo]

can an admin dm me? I cant link my account on the website because it is community banned? So im unsure how to appeal it

[blissful quest]

he only writes to me the reason

[ocean thistle]

!appeal

[marble mantle]

Hey, @blissful quest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful quest]

I have to wait 3 days for 3 words, are you serious? You can just tell me how long I’m banned and that’s it

[ocean thistle]

!steamid

[marble mantle]

Hey, @blissful quest

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[blissful quest]

76561198978964938

[ocean thistle]

Until next wipe

[blissful quest]

Thanks a lot

[storm axle]

eu rtg ukn

[sinful temple]

BR main map vote are bug

[tight rock]

Any admins available to look at my ticket?

[hearty fulcrum]

sorry for the confusion. i was asking which social account. are you linking your discord and steam?

[celest quiver]

Can we change the Vip from BR LONG to BR MAIN?

[marble mantle]

Hey, @celest quiver

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[mighty sorrel]

br main map vote not working

[peak monolith]

There isn't one right now unless you're seeing something I'm not.

[hearty fulcrum]

you can check our rules regarding gamebanned alts here
https://rustoria.co/rules/vanilla

[hot trout]

Hello, why did a whole group just get banned on rustoria medium WHILE RAIDING?

wtf are these admins

[marble mantle]

Hey, @hot trout

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hot trout]

OUR WHOLE GROUP just got banned while raiding??? LOL

[urban island]

^^^

[hot trout]

are u guys on drugs

[spring current]

^^^^

[hot trout]

what cheats did u witness pls tell

[sick badger]

Yo anyone here?

[hot trout]

we were probs raiding an admin

[sick badger]

bro i got banned aswell...

[hot trout]

ahahaha are u acoustic in game?

[sick badger]

yep

[spring current]

brp

[sick badger]

my tc is not filled, my bunkers are open

[spring current]

we are the ones raiding you

[hot trout]

we were mid raid

[urban island]

MID RAID we got banned

[hot trout]

we were playing on the server for a WEEK

why not ban first day? We got absolutely dicked on up until today when all groups leave and now they ban

[hearty fulcrum]

admins do not and cannot play on our servers

[hot trout]

okay but who just banned an entire group mid raid?

[spring current]

ok can someone tell us why we gt banned then?

[hearty fulcrum]

please appeal if you feel that your ban is unjust

[hearty fulcrum]

!appeal - you can ask the admin in your appeal, but the reason for your ban should be written in the disconnect reason when you are kicked from the server

[marble mantle]

Hey, @spring current

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[urban island]

With all due respect I have 0 clue why i am banned

[hot trout]

yes playing with hacker WHAT HACKER

[primal cypress]

how do i link

[sick badger]

@hearty fulcrum I made an appeal, my tc has 3 hours, pls xd

[spring current]

!appeal

[marble mantle]

Hey, @spring current

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[primal cypress]

!link

[marble mantle]

Hey, @primal cypress

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[sick badger]

no way man, i was getting scouted aswell, not good xD

[hot trout]

rustoria has lost its mind or what

[urban island]

!link

[marble mantle]

Hey, @urban island

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[urban island]

!appeal

[marble mantle]

Hey, @urban island

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spring current]

!appeal

[marble mantle]

Hey, @spring current

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hot trout]

maybe spectate someone and see if they are cheating before you WASTE a week of peoples time

[remote skiff]

this is fking bullshit

[hot trout]

we've played this server for 3+ years and now two wipes in a row this BS

back to rustafied fr 🤣

[spring current]

can someone come and tell us who the fuck banned us?

[hot trout]

just type it here so we dont all have to appeal

[sick badger]

I was playing solo, i have nothing to with these guys either way if they are cheating or not, i was simply just in their UI so they wouldnt kill me

[burnt stump]

what vip does eu small fall under?

[hearty fulcrum]

admins do not ban people without evidence. also, the admin who has banned you is the one who can make a deicision regarding your ban. writing to the admin in your appeal is the best way to contact them about your ban since we do not accept appeals over discord and there is no guarantee that they will seee your messages here in discord.

[hearty fulcrum]

sorry, i don't understand the question you are asking. are you asking where to find the link to purchase vip for EU small?

[sick badger]

@hearty fulcrum What's the response time? because as i said, i was solo, never palyed with these guys, was simply in their UI, now my base will decay

[burnt stump]

ye

[hearty fulcrum]

the average wait time for appeals is 1-3 business days. however, the response may come faster or slower depending on each situation and the admins' availability.

[sick badger]

so my base is gone?

[remote skiff]

could be possible

[sick badger]

and all my progress? and my last 30 hours are wasted

[spring current]

bro we are playing here for years and now this bullshit

[hearty fulcrum]

https://donate.rustoria.co/packages.php?game=3&server=27

[fringe tree]

Wishing you guys the best, I'm certain the Admins are working fast as they can on tickets

[hearty fulcrum]

we do not delete bases

[sick badger]

no but it will decay

because my TC does not refill itself

[remote skiff]

you have 24h

[sick badger]

i dont, my tc has 3 hours

and ofcourse all my bunkers are open to my externals

[remote skiff]

you have

[sick badger]

either way, bunkers are just free to loot

[remote skiff]

stay calm

[hearty fulcrum]

@remote skiff please allow the staff members to respond to other people's requests for support. if you need support, you can ask your question here, and we will try to help you. if you don't need support, please move to #general

[sick badger]

we all need support, but not in 1-3 days, now xd

if its possible to look at the appeals quick it would be greatly appreciated

or if u can log in and close my bunkers and refill my tc, thanks 🙂

lol

[urban island]

@hearty fulcrum me staying in waiting for support will i ever get moved?

[hearty fulcrum]

unfortunately, this is not possible. admins cannot interfere with gameplay.

[cerulean kiln]

wheres your tickets

[hearty fulcrum]

i am not an admin, so i cannot look at your appeal or respond to it. only the admin who banned you has the ability to make a decision regarding your appeal and ban.

[sinful temple]

@hearty fulcrum br main map vote is bugged

[cerulean kiln]

@hearty fulcrum wheres the ticket

[hearty fulcrum]

https://rustoria.co/support for reports and appeals and general tickets
#payment-support for vip issues
#network-support-old for network issues

[sick badger]

is it possible for me to get in direct contact with admin?

[cerulean kiln]

for cheaters

[sick badger]

or do i just have to wait 1-3 days

[hearty fulcrum]

yes, i have already let the staff know.

[hearty fulcrum]

https://rustoria.co/support for reports

[sinful temple]

thanks

[urban island]

Do admins move ppl from support channel and speak to them or no?

[hearty fulcrum]

the appeal is the most direct form of contact to the banning admin. we do not accept appeals over discord

[gloomy sparrow]

If you describe your issue here first you are much more likely to get moved

[hearty fulcrum]

if they are available to help in vc, some of our staff members do help in the support call. is there something you need help with?

[sick badger]

Hey, i just got banned for playing with hackers, i was simply just in their UI, never played with them, thanks for any help

[urban island]

I got banned for "playing with hacker"

[gloomy sparrow]

Have you made an appeal

[hearty fulcrum]

i can move you into a support call, but i cannot tell you anything more than what i have already written to you. the appeal is your best bet

[urban island]

Yes but WE WERE MID RAID

4 boxes of sulfur poof

[sick badger]

Can u tell me in voice that my pixel wont get lost 😢 ? they mean a lot to me

[gloomy sparrow]

Please be patient for an admin to look into your appeal

[hearty fulcrum]

i cannot guarantee you anything

[urban island]

ok ty

[sick badger]

I would love to be patient, but the fact that it could take 3 days means im offlined or decayed by the time someone answers, but alr

[lyric basalt]

!steamid @pale lintel

[marble mantle]

Hey, @pale lintel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pale lintel]

https://steamcommunity.com/profiles/76561199113317018/

https://steamcommunity.com/profiles/76561198398430312/

[hearty fulcrum]

we hear your frustration, and i understand that it is upsetting to have your wipe interrupted like this. unfortunately, i am not an admin, so this is the best i can do to help you. please make sure you have fully explained your situation in the appeal, and the admin in charge will contact you when they see it. we appreciate your patience, thank you.

[twilit olive]

Hi. Are you a server admin? I want to get help

[hearty fulcrum]

@twilit olive 네네 한국어 가능해요

어떤 일로 찾아오셨나요?

어드민은 아니지만 관리자입니다 도와드릴 수 있으면 도와드릴게요

[lyric basalt]

!appealru @pale lintel

[marble mantle]

Привет, @pale lintel

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[twilit olive]

어제 해커와 함께 플레이 했단 이유로 밴을 당했습니다. 정말 억울합니다. 순수하게 즐기고 있지만 turtle이라는 유저가 어느순간 접근했고 저희는 뉴비라서 그를 팀으로 받았는데 해커와 플레이 했다고 팀원 모두가 밴 당했습니다

[sick badger]

So this voice support, theres no admins that would talk to us here?

[quick light]

I just bought my pc and got rust, and i loaded into the server (rustoria eu 10x) and it says disconnected for hacking. Anyone got any idea?

[lyric basalt]

You need to make an appeal

[sick badger]

i did

[lyric basalt]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sick badger]

was just hoping this support thing was possible way to get direct talk to an admin

[quick light]

@lyric basalt any idea?

[hearty fulcrum]

안타깝지만 저희 서버 규칙에 따라서는 의도적이든 아니든 해커와 플레이하는 건 규칙을 어기는 행위입니다. 플레잉 윗 해커 밴은 일시적인 밴이라 연결 끊김 사유에 뜨는 타이머에 시간이 다 되면 다시 플레이 하실 수 있으실 겁니다. 러스트 플레이어 중 핵 쓰는 플레이어들이 있으니 앞으로는 함께 하는 팀원을 신중하게 선택하여 플레이하시길 추천 드립니다.
서버 규칙: https://rustoria.co/rules
무고밴 항소 문의 신청: https://rustoria.co/support/appeal

[hot trout]

yes I put in my appeal @sick badger we just allied with you today and you get banned 🤣 hopefully they unban u

[sick badger]

yeah, sucks man, hope none of u were actually cheating bro. it is what it is. hopefully

[urban island]

how do i know how long i have been banned for?

[hot trout]

no one was cheating 🤣 we got absolutely violated the whole wipe

[twilit olive]

누가 어떤 핵을 사용했는지 알 방법은 없나요? 의심은 가는데 물어보아도 대답을 안해서요

[hot trout]

rustoria has just become insane since becoming an official im guessing

[hearty fulcrum]

억울하신 마음 충분히 이해합니다. 하지만, 해커와 함께 플레이하는 유저들에게 아무런 처벌이 없더라면 의도적으로 해커를 팀으로 유입하여 이익을 보려고 하는 유저들이 있을 수 있어 이런 규칙이 있습니다. 본인이 핵을 쓰지 않았더라도 핵을 쓰는 플레이어의 도움을 받아 이익을 받는 행위도 다른 팀들에게 불공평하기 때문인 사유도 있습니다.
밴 항소 하시고 싶으시면 위 링크를 찾아가실 수 있지만 아마도 일시 밴이 없어질 때까지 기다리셔야 할 겁니다

[lyric basalt]

@sick badger You are unbanned man. Have a good rest of your wipe 😀

[hearty fulcrum]

스팀 아이디 보내주실 수 있나요?

[sick badger]

Thanks

i hear footsteps outside so im ready for defence 😄

[hot trout]

also @lyric basalt the russians we were playing with. We allied with them today after raiding them yesterday

[hearty fulcrum]

marzy @twilit olive is asking who in their team was banned for hacking. i have asked for their steam id

[tight pond]

ea what about us))

[twilit olive]

www0029 입니다

[hearty fulcrum]

스팀 고유번호 아시나요?

[full mirage]

It is not possible to vote on the website in the BR main map part

[hot trout]

@tight pond russian guy you banned and his friends just allied with us today so they should be unbanned if anything

[hearty fulcrum]

아니면 프로필 링크를 보내주세요

[lyric basalt]

!steamid @twilit olive

[marble mantle]

Hey, @twilit olive

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[twilit olive]

잠시만 기다려주세요 금방 알아오겠습니다

[hearty fulcrum]

위 링크로 가셔서 로그인 하시면 뜰 겁니다

[hearty fulcrum]

./

이 링크요

he said please wait. he is new to rust, so he is figuring it out.

[twilit olive]

https://steamcommunity.com/id/1234124421/

[hot trout]

@lyric basalt can you unban the russian guys? I feel bad they get a ban for allying with us today. Same as the solo guy @sick badger who you already unbanned

[spring current]

+1

[hearty fulcrum]

76561198126586898 오즈님 고유번호입니다 this is his steam id

[hearty fulcrum]

they need to make their own appeal if they are still banned

[lyric basalt]

Guy that got banned in your team is https://steamcommunity.com/profiles/76561198036466057

[twilit olive]

무슨 핵인지 알 수 있나요? What kind of hacker was he?

[hearty fulcrum]

세부적인 정보는 공개하지 않는 걸로 알고 있습니다.

[twilit olive]

My team had no idea he was a hacker. I was really enjoying it, but could you please forgive me? Please

It's so sad

[hearty fulcrum]

밴 항소 문의는 디코로 안 받습니다. 항소 문의 신청은 https://rustoria.co/support/appeal 에서 로그인 하셔서 신청하실 수 있습니다.

[twilit olive]

어제 문의했는데 ban Already Appealed
You already submitted an appeal for this ban.
BANNED FOR
Playing with hacker
US Medium
11 hours ago

이렇게 뜨면서 다시 문의가 되질 않습니다

[hearty fulcrum]

이미 항소 문의 신청하셨으면 어드민 분께서 답변 하실 때까지 기다리셔야 할 겁니다. 항소 문의는 밴 당 1번의 기회가 있습니다. 평균 대기 기간은 1-3일입니다.

[urban island]

@lyric basalt btw the russians who lived next to aren't in our team just neighbors

[hearty fulcrum]

해커로 간주된 플레이어가 직접 항소하고 밴이 풀리지 않는 이상 아마 오즈님과 나머지 팀원 분들은 일시 밴이 끝날 때까지 기다리셔야 할 겁니다.

[quick light]

@lyric basalt check appeal tickets pls

[twilit olive]

아.. 네 알겠습니다

[lyric basalt]

Marzy is going to sleep guys. Banning admin will review your appeals in 1-3 days as thats standard response time

[quiet hound]

@lyric basalt

look dms plz before you

plz bro plz

[hearty fulcrum]

what would you like support with? feel free to write in here

[quiet hound]

can i dm you @hearty fulcrum

or can we speak in VC plz

[hot trout]

clueless admins need to do some real investigative work and ease up on the WHOLE TEAM banning rule as it's ridiculous

[hearty fulcrum]

if you do not need support, please head to #general

[hot trout]

I've played rust since 2016 and rustoria since the beginning and had vip every wipe and they do this, maybe take case by case

what cheater group gets absolutely shit on for the first 4 days of wipe every wipe in deep snow? 🤣 some common sense plsss

instead of ticking boxes

[quiet hound]

@lyric basalt

you have no idea what you talking about bro

you have no idea ong you have no idea

[ionic mortar]

@lyric basalt open slots

please

[lyric basalt]

👀

[craggy bough]

How do i make a report for cheating?

[lyric basalt]

!ticket

[marble mantle]

Hey, @craggy bough

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[viral dragon]

Hello, I have a problem, who can help?

[lyric basalt]

with ?

[viral dragon]

I just got banned forever

or to be more precise, my Steam account was hacked and most likely they were playing on it with cheats

I just haven't played here until now I do not know what to do

[naive ember]

sm1 look into my ticket, getting prefired by a 1 hr account is always a nice feel

[viral dragon]

How is it?

[naive ember]

amazing, always happens on rustoria

[viral dragon]

what do I need to do to make you believe that I’m not a cheater and unban me?

I really really want to play on your servers, a good server is hard to find

[lyric basalt]

!steamid

[marble mantle]

Hey, @viral dragon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[viral dragon]

yes I did it

[nocturne turret]

i also got banned when loading in?

[marble mantle]

Hey, @nocturne turret

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[nocturne turret]

but im currious why did my stuff get flagged right away

ive never played rust before

just loaded in a got banned from ur servers

[lyric basalt]

Send your steamid here

[nocturne turret]

do u think you can help me to Marzy?

[viral dragon]

blad1k2023

[naive ember]

update- they got the cheater, snowball is looking to be saved

[viral dragon]

do you need steamid64?

I didn't play with cheats

my steam account was stolen

[lyric basalt]

Yes I need steamid 64

[viral dragon]

76561199473872305

sorry I was wrong

[lyric basalt]

Your ban will remain

[viral dragon]

Is it possible to remove it somehow?

[lyric basalt]

no

[viral dragon]

:((

[cosmic phoenix]

When will VIP be released? for the br main

[nocturne turret]

@lyric basalt can you check my ban bc ive never even played on one of your servers

76561198360088661

could a admin help me?

[rocky geode]

!ticket

[marble mantle]

Hey, @rocky geode

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[languid trail]

no active admin just US small for cheaters

[rocky geode]

@lyric basalt

[harsh flame]

how do i put in a ticket for a cheater

[peak monolith]

Most likely on day of release

[peak monolith]

!ticket

[marble mantle]

Hey, @harsh flame

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[peak monolith]

Give them some time to reply

[nocturne turret]

Okay

[peak monolith]

Thank you

[rocky geode]

how do I check my ticket to see if there is a response

[full mirage]

It is not possible to vote on the website in the BR main map part

[proven peak]

hello is there an admin around

[fringe tree]

There should be some admins available, yes

If you need to make an appeal (!appeal) or need to make a report (!ticket) feel free to make one!

[idle copper]

!ticket

[marble mantle]

Hey, @idle copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[idle copper]

@lyric basalt Is it possible to change my VIP from br long to br main?

[fringe tree]

#payment-support

It would be most likely possible

[idle copper]

i already did a ticket but no answer yet

[winged needle]

mapvote br main doesn't work

[idle copper]

i just want to have my vip on a more active sv

[rocky geode]

anyone know how to check a response in your ticket

[tight rock]

any admins avaliable to check my ticket

I've played 1200+ hours on rustoria servers, paid for VIP multiple times, and I got banned for hacking. (i got banned while AFK in my base)

[rocky geode]

I got banned for ban evasion never have evaded

[idle copper]

Any admin who can move my VIP to another server, I already made the ticket with the specifications, thanks

[celest quiver]

@idle copper i have the same issue

just waiting for the answer

[cosmic phoenix]

Will the br main wipe be at 2 pm est or 4 pm est?

[rocky geode]

can an admin help me in support vc

[pliant crypt]

I made a ban appeal 3 days and i still havnt gotten a reply

i get false banned and then no response on my appeal??? can i get a explanation please

[thorny dune]

Your first step should be to submit an appeal https://rustoria.co/support/appeals and we will review it as soon as possible

[rocky geode]

did

i need to be a support vc

to talk about

[thorny dune]

If you did, then there is nothing to do now but wait, appeals aren’t handled through vc unless an admin needs to get further information and would like to discuss it there. If you’ve submitted the appeal it will be checked and responded to as soon as possible.

[thorny dune]

!steamid

[marble mantle]

Hey, @pliant crypt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tight rock]

(repost) any admins avaliable to check my ticket
I've played 1200+ hours on rustoria servers, paid for VIP multiple times, and I got banned for hacking. (i got banned while AFK in my base) --- (again not cheating, rustoria players just have fragile egos)

[rocky geode]

i just needed to ask some in support vc

[idle copper]

can you check my ticket please? i want to move my vip from br long to br main

[thorny dune]

I see your appeal and appreciate you’ve been waiting. I will reach out to the admin and let them know so we can hopefully get you an update.

[tight rock]

ty

[thorny dune]

Hey there, thank you for making a ticket. There is a limited team that is able to deal with these types of requests but someone will check and respond to your ticket as soon as possible. Thank you for your patience

[idle copper]

thank you !

[slim yoke]

server down?

Mnday?

[celest quiver]

can you see my ticket too?

same question

[mint mist]

mondays down?

[fringe tree]

It looks like US Mondays and EU Mondays are up! They can previewed from the right side and their status (:

[slim yoke]

Okay, thank you

[dusk prism]

it is crashing everyone is frozen

[cerulean plover]

Question; Is it normal for steam-linking to take more than 15 minutes to register in-game? Or do i need to rejoin to finalise the process. - Sorry for the pile-up

[fringe tree]

May I ask what server specifically? US or EU?

[dusk prism]

US Monday was😊

[fringe tree]

Okay, it looks like US Mondays is currently down. Staff will look into it immediately, thank you for the reports!

[cosmic phoenix]

Will the br main wipe be at 2 pm est or 4 pm est?

[mental smelt]

Main down now

[mint mist]

US mondays down

[cerulean plover]

Bump;

[bitter bough]

!ticket

[marble mantle]

Hey, @bitter bough

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[stuck girder]

<@&274971100184576010> rustoria.co eu medium VPN banned steam id:76561199264423349

[placid sphinx]

Just wanted to confirm about the rules, I have 2 bans, both over a year now (as of yesterday 🥳🥳), am i allowed to finally play all your servers?

[calm coral]

i have a game ban on my other steam account that someone cracked and i mistakenly logged into that account trying to play rustoria us main then i logged into my new account to play rustoria us main then it kicks me and says hacking can you please help me play my favorite server again?

[long wren]

!appeal

[marble mantle]

Hey, @stuck girder

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny dune]

Hey there, this should now be solved and you can connect.

[thorny dune]

If you'd like, you can send me over the relevant accounts and I will take a look and confirm for you

[thorny dune]

!steamid

[marble mantle]

Hey, @calm coral

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[placid sphinx]

Sure thing.

[alpine atlas]

@stiff widget

my game said come t o discord

[gloomy sparrow]

@tidal gull how can we help?

[tidal gull]

I am having a network issue

for SEA main

Rustoria

[gloomy sparrow]

If you are the only one experiencing this please make a ticket in #network-support-old

[tidal gull]

i have

https://discord.com/channels/274965952116817920/1238033985213300756

[gloomy sparrow]

Please be patient while the network team reviews your ticket

[glass hemlock]

Can i get a GM please ?

[tidal gull]

been over an hour

[gloomy sparrow]

GM?

[raven hemlock]

what do we do about people hacking?

[glass hemlock]

Game moderator

people cheating in front of me , i'm 99% sure

[gloomy sparrow]

There is only a handful of people that can look into the network tickets, please be patient

[gloomy sparrow]

!report

[marble mantle]

Hey, @raven hemlock

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

^^

[glass hemlock]

not the one that cry for anything

[tidal gull]

i am being patient

[balmy cypress]

try connect with IP

unless thats what you are doing?

[tidal gull]

have

[balmy cypress]

have you tried a vpn?

[tidal gull]

i thought they were not allowed

so no

[balmy cypress]

try with one

vpns are 100% allowed

[tidal gull]

i dont have one that ill be able to play with

its too slow

[balmy cypress]

in that case you will have to wait for network support

only one person can help

he will not join you in voice

[tidal gull]

ok

[cosmic phoenix]

Will the br main wipe be at 2 pm est or 4 pm est?

[sacred schooner]

help plz this person - SkylineGTST has not logged into discord for more than 3 days

Appeal #c080db

[blissful herald]

are you ok?

I been on discord EVERY day

[burnt stump]

Does eu small have a bigger team ui then 8 or is it just 8

[cursive kayak]

@burnt stump

Loading server info

Loading data please wait...

[languid forum]

@blissful herald yo can i dm you a question

[blissful herald]

sure

[tidal sparrow]

is there any issue with the steam login on rustoria.co site?

nvm probably steam end issue

[golden magnet]

can i dm you a question as well

[hearty fulcrum]

hello, if you need support, feel free to leave your questions and requests in this channel as well there are many other staff members available to help

[tacit socket]

I have a problem on EU 5x No bps, i cant seem to upgrade 3 of my foundations to stone for some reason, really annoying because im trying to finish my base.

[golden magnet]

basically this guy wanted to show me his base and i said yes and we started talking and running around a bit and he asked if we wanted to play, a few hours later he was banned for hacking. Im terrified of getting banned for association i did not know him i didnt think he was cheating but im not here to appeal that if you think he was he proably was. Im just worried if im going to get banned for associating because i ran around with him for about an hour or 2 and he also showed me how to build a roof

[hearty fulcrum]

could you provide some more details? do you believe it could be an issue with the /bgrade command or something else?

[blissful herald]

each case is different

if he got banned you you still on server playing, count yourself lucky, well lucky asnd be carefull in future who you play with

if you get banned, then make a appeal and wait for a snwer

[tacit socket]

I tried with the /bgrade command and manually upgrade the foundation, but none of the options seem to work. Though it does say "You're unable to upgrade the foundation here."

[golden magnet]

so should i just avoid playing with people in general?

[blissful herald]

Thats up to you who you choose to play with

we can not control that

[golden magnet]

well yes but if there is risk of being banned if they might be a hacker im never taking that risk

[hearty fulcrum]

is it possible you are too close to a monument or other building? sometimes if you do not have auth or the privileges are stacked, you can build in twig, but it will not let you upgrade. this is a component of the game and not our servers.

[tacit socket]

Im not close to a monument at all, is it okay if i jump in a VC and show you?

[jagged goblet]

I haven’t played on rastory for exactly a year, so I decided to go to the server where I started my journey in rust. Posted by: Dissconect Hacking
Although I have never played with cheats in my life, because it is stupid, not interesting and does not bring any pleasure.

[hearty fulcrum]

i can not join vc at the moment, but i can in a couple minutes if you are okay with waiting

[tacit socket]

Sure.

[golden magnet]

he didnt seem very good, he was dying with me and not hitting shots, again im not trying to appeal i just want you to understand i would have reported him if i thought he was cheating, i only learned about the cheating when he got banned

[hearty fulcrum]

!appealru

[marble mantle]

Привет, @jagged goblet

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[golden magnet]

we also never based together, i played more than 50 hours this wipe and only 1 was spent with him around

i met him literally yesterday and he was banned a few hours after meeting

[hearty fulcrum]

if you have not been banned, then my advice is not to worry about it for now. if you do get banned, then you can come ask for support then or make an appeal. however, it will only serve to stress you out to worry over something that has not happened yet, and we cannot help you with anything as nothing has happened.
as for playing with people, just be careful with who you choose to trust and play with. you can ask them to screenshare or check their profile before you play with them. if something happens and you end up getting banned for association, it is usually a one- or two-week temporary server ban, so it will go away.

[golden magnet]

ok, thank you so much for your help and yes im going to be very careful

[subtle hedge]

Anyone know when the next rust twitch drops are gonna pop up? Hasn’t it been like 3 months already?

[golden magnet]

no more running around with random im only goign to play with IRL friends who i know dont cheat

[hearty fulcrum]

i believe this is a question for facepunch if they release that information beforehand. i personally do not know, and i have not heard anything about upcoming drops.

[hearty fulcrum]

https://discord.com/channels/274965952116817920/368790610783764480

[open crow]

cloudie can i talk to you too

I have something you can forward to hoppel or whoever knows people at facepunch

[red crow]

hello When to vape rustoria eu?

[hearty fulcrum]

which server?

eu main?

[cursive kayak]

@red crow

:flag_eu: EU Main

IP: connect main.rustoria.uk:28010
Next Wipe: <t:1715263200:F> (<t:1715263200:R>)
Wipe Schedule: Thur @ 3PM UK Time
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 16
Vote for Next Map

[red crow]

thanks

[tacit socket]

Sorry i was busy, can do you mind doing it now?

[hearty fulcrum]

yea i can hop in now

[pale cloak]

Hey im trying to connect to rustoria 2x vanilla after a 4 year break and im getting kicked out of the server and the reason is "play elsewhere" why is it so?

[blissful herald]

!steamID

[marble mantle]

Hey, @pale cloak

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pale cloak]

76561198319835620

[blissful herald]

!appeal

[marble mantle]

Hey, @pale cloak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pale cloak]

also made a discord unlink request, i deleted my old dc.

[civic hedge]

!appeal chargebacks

[marble mantle]

Hey, @civic hedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful herald]

#payment-support for you

[gloomy sparrow]

Have you made an appeal?

[hallow spade]

he just wondering how do i know if i have vip ?

[hoary oar]

can i check the next map of a server?

[hallow spade]

vip check ?

guys how do i check if vip worked ?

[thorny dune]

Hey there, you should see the VIP under your account page if you go back to the store, you will also see your name as gold in-game when you type a message

[thorny dune]

You can do this for most of our servers yes, you can use our website to do this https://rustoria.co/maps

[primal spruce]

/ticket in-game or rustoria.co

[marble mantle]

Hey, @primal spruce

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

is it allowed to sell a house for real money? <@&274971100184576010>

[blissful herald]

no - full rules here https://rustoria.co/rules/vanilla

[quasi dew]

mondays down

[meager lark]

ye

i wanted to say the same

[blissful herald]

#general message

[balmy violet]

how long will it be?

[red haven]

yes

[thorny dune]

Dev team is looking into EU Mondays now

[wind wharf]

eu Mondays down

what happened

[thorny dune]

Server crash, currently being looked into

[wind wharf]

ok

[balmy violet]

how long will it be?

[hexed nimbus]

as long as it takes to fix the issue

could be 10 min could be longer

[wind wharf]

my rockets must be gone ,sad

[thorny dune]

It's now rebooting, 10 minutes ~

[shrewd hatch]

eu monday

？？

[gloomy sparrow]

Read the message above please 🙂

[marble mantle]

Hey, @small hearth

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[junior kraken]

Why am I banned from EU LONG

@thorny dune

[hexed nimbus]

reason is mentioned in the disconnect message if you think its wrong make a appeal 👆see info above 👆

[sharp nest]

help me admin!

@gloomy sparrow help

[gloomy sparrow]

How can i help?

[sharp nest]

i am go play rustoria. at mistake hacking. i am not cheating

[west osprey]

!appeal

[marble mantle]

Hey, @sharp nest

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sick badger]

Theres people calling out livestreamer in chat, is this not bannable?

[peak monolith]

We don't offer support for livestreamers unless it is doxxing the IRL location of them or an IP.

[shrewd radish]

naaah cause what does this even mean i got kicked from rustoria EUsmall for
"disconnected eexception (cs:96948): NullReferenceException: object reference not set to an instance of an object. SoundOcclusion (system.boolean lerp) (at

[blissful herald]

Or if they partnered...

[blissful herald]

Rust issue

[patent geode]

how much does vip cost on eu main?

[shrewd radish]

so i have to be 240 in queue cause of that?

[peak monolith]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[blissful herald]

I dont know

[shrewd radish]

iam in queue so ig

[arctic junco]

Hello, got a message while connecting "Come to Discord.gg/rustoria - SkylineGTST". Made appeal, checked vpn and DMed. I don't know whats the proper way to contact. Thanks.

[peak monolith]

7.99 pd for the month

3.49 pound for the wipe

[blissful herald]

!steamid

[marble mantle]

Hey, @arctic junco

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[arctic junco]

76561198374002135

[shrewd radish]

but dont you normaly get right back in to the server when you have been in the server?`even when there is queue if you just dont close your rust?

[peak monolith]

We don't offer a grace period at this time.

[blissful herald]

wait 10min then try joining again

[arctic junco]

Alright, thanks!

[neat edge]

Please help, I got banned for no reason! id- STEAM_1:1:547056158

[fringe tree]

!appeal

[marble mantle]

Hey, @neat edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neat edge]

I wrote

[fringe tree]

Okay, wonderful! It takes 1-3 business days, the staff team will be actively working towards your ticket. Wishing you the best!

[light shale]

76561199109294451

skylline gtst

what happened

am i banned or something

76561199109294451

[peak monolith]

Please give them a moment to respond. Have you made the appeal?

[light shale]

What for?

am i banned ?

[west osprey]

@blissful herald would like to chat with you!

[light shale]

im so confused

how am i banned

[west osprey]

he pulled you to speak with you, you'll have to message him directly

[light shale]

I have

[hearty fulcrum]

what does the disconnect message say?

[light shale]

@blissful heralddrag me

[minor temple]

!steamid

[marble mantle]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[red shale]

76561199533175309

[light shale]

i just want to play wipe why am i being asked to go dc

[red shale]

Bro same

[light shale]

what did i do

[red shale]

ive been banned for joining the server

[light shale]

same

[red shale]

how is that possible

[light shale]

how long is the wait

before i can play

[fringe tree]

!appeal - We ask for your patience and to make an appeal in the meantime please.

[marble mantle]

Hey, @fringe tree

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light shale]

!appeal

[marble mantle]

Hey, @light shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light shale]

idk what to put in the appeal

idk why im banned

lmao

better spawn me with a full kit please for the inconvenincce however u spell it

[tight aspen]

same cadz i just got banned for hacking xDDDD

[light shale]

there goes our base spot

[tight aspen]

i have all the dlc and a lot of skins i won't hack i like the game how it is

[light shale]

frfr

[peak monolith]

If you have made an appeal, please wait.

[light shale]

will i be dragged from the call?

[red shale]

Yo john how long will it take for the appeal to be anwsered

[light shale]

!appeal

[marble mantle]

Hey, @light shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[peak monolith]

1 - 3 business days

[red shale]

what

[peak monolith]

Please give the admins some time since we've just had some wipes for maps

[light shale]

u have to wait that long to play again>

u have to wait 1-3 days to play again ?

[tight aspen]

@peak monolith no rush bro i just need a reason for the ban! even if they won't unban i need a reason for hacking ban its funny to ban for hacking .. i won't risk my account i have all the dlc and most skins

[fringe tree]

Possibly, if it was required to reach out to Skyline then it will be depending on their schedule. But as stated above, it takes 1-3 business days and we ask for your patience.

[hearty fulcrum]

it will likely not take as long as 3 days if you are both online at the same time and you can find a time to speak with him sooner.

[glass saddle]

Is the eu small gonna ger

[light shale]

@blissful heralddrag me

[glass saddle]

Is the eu small gonna get more slots

[fringe tree]

!slots

[marble mantle]

Hey, @glass saddle

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[light shale]

is he online rn

[hearty fulcrum]

spam pinging them will not speed up the process. since you have already messaged him privately, please wait patiently for him to get back to you.

[light shale]

dam

piss take this is long lmao

[hearty fulcrum]

i am sure the admin would appreciate your patience.

[glass saddle]

How many slots is it possible to get in eu small right now its a big que

[light shale]

im a busy man i dont have time to wait around for an admin

[raven mist]

You play rust, “busy man”

[fringe tree]

Should be 300 if I'm not incorrect

[light shale]

@raven mistlmao

i just want to be unbanned bro this is long

[raven mist]

Just wait, he will be the only one handling your ban.

[fringe tree]

Again, we ask for your patience. Understand we are always actively working towards helping out players. I'm certain you'll receive a response soon enough.

[light shale]

wheres he from

so i know the timeframe

[hearty fulcrum]

if he is offline at the moment, he has likely just gone to sleep.

it could be at least a couple hours before he is online again

[peak monolith]

They will get to you when they can:) thank you for the patience

[young cove]

I opened a ticket 05/05 and my ping is still high, is this normal?

[raven mist]

In network support?

[young cove]

[raven mist]

Is the ticket still open?

[young cove]

yes

[raven mist]

Just ask them again for help and they will surely try to help you

[blissful herald]

join voice channel please

[light shale]

i did

[hidden sonnet]

It's been like this for 15 minutes, it won't let me into the server(

[echo narwhal]

guys ive had an appeal out for 2 days im getting mad like could you guys look at it please

[fringe tree]

You should be able to join the server soon! Wishing you the best.

[echo narwhal]

@blissful herald

[fringe tree]

Appeals take 1-3 business days to be looked into. Please make sure to check the support page to see if there was a response to the ticket.

[echo narwhal]

stfu

idc ill just dm a admin

[hidden sonnet]

yes, I understand, but really in 15 minutes NOBODY left the server or crashed? I can't believe it. It feels like the queue is just stuck. And not a single VIP came to the server to stand in front of me and move me 😦

[echo narwhal]

fucking cheater i never know got me banned this is stupid ive bought mutilplle vips im not a fucking cheater ive got 20 banned like wtf i just want to play my favorite server im so sick of this bs @blissful herald @thorny dune @minor temple @stiff widget @lyric basalt

its been 2 fucking days

[hearty fulcrum]

unfortunately, this could be an error that occurs when many people join in at the same time. i believe the best way to get unstuck would be to reconnect to the server, but it is up to you if you would like to try waiting

[echo narwhal]

no response like wtf

[gusty hedge]

When an admin gets a moment could they check out my Appeal #18a7e2. I haven't played since Saturday and had no idea otherwise I would have put it in sooner as I would like to play wipe.

[echo narwhal]

they will not its been 2 days for me no response cause they dont give a fuck

[torn heart]

1-3 days is the response time

so you can chill out

[echo narwhal]

ok if im not unbanned tomaroow at the same time ima have a issue

[torn heart]

just because you appeal does not guarantee an unban

[fringe tree]

Your ticket should be answered on the support page (: Make sure to check it out

[echo narwhal]

yes it does it says ill be unbanned in 20 hours goofy

im tryna play main today

i support your server by buying vip and i get treated like this kinda wild

[torn heart]

being a VIP doesn't entitle you to being treated differently to any other player, we treat all players the same, and all players need to follow the same process and wait times

[echo narwhal]

I dont like cheaters btw i invited a random for the first time and look what happends xd

[elder sail]

Why am I banned on Rastori servers for cheating if I don't use cheats?

[torn heart]

!appeal

[marble mantle]

Hey, @elder sail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[echo narwhal]

seems like u dont care about appeals bc everyone else is complaining about the same isssue im having

[gusty hedge]

I appreciate it man. Nothing has updated on it yet I'll check back in a few. Thank you.

[elder sail]

I filed an appeal for the second time, I can provide a computer check, etc., only on weekends

[torn heart]

people complain because they want a response instantly, all appeals are reviewed within the 1-3 day window

[echo narwhal]

well its been 2 days sir and nothing happend

[torn heart]

thats still within the 1-3 day window isn't it

[echo narwhal]

so if i dont see a response tomarrow im not going to be very happy

[elder sail]

they answered me in my appeal, but I still have a ban

[hexed nimbus]

what did the appeal say that you got unbanned or something else ?

[elder sail]

Rustoria Admin
• Yesterday at 6:43 PM •
ADMIN
Hi,

please wait 10min and then you should be able to join server

Regards

[hexed nimbus]

then wait 10 min do not spam connect and you would be able to join again cause the servers need to sync data first

[grim flame]

Guy stuck recycler in Fishing village M20
2x EU

[hexed nimbus]

respawn and run back

[gusty hedge]

Hmm I just checked again and there isn't an update. No worries if you can't get to it for now I was just hoping to play wipe.

[elder sail]

i.e. I connected, it threw me out of the disconnected Hacking message and I have to reconnect in 10 minutes?

[hexed nimbus]

yes wait 10 min and try again

[grim flame]

the guy borrowed it and doesn’t give it back to the recycler, he doesn’t use it

[elder sail]

ok I'll wait 10 minutes and go to work)

[hexed nimbus]

nothing the can or will do as admins dont interfere in gameplay its scummy but the aint breaking rules

[ember gazelle]

help this moron won't let him recycle, ban him

[hexed nimbus]

the wont he aint breaking rules just find another one

[ember gazelle]

He's been sitting there for 25 minutes and won't let him recycle, please kick him

plsss

PLSSSSS

x2 vanilla EU\

[raven mist]

Its not against the rules, they wont do anything about it

[gusty hedge]

Any chance I could talk to someone from support for a minute?

[raven mist]

If its regarding an appeal you will have to wait

As only the banning admin will able to handle it

[ember gazelle]

fuck

[gusty hedge]

Yeah my appeal was denied. I literally don't have info on who I was supposedly playing with is my issue. I had a friend bag me in and I hit nodes for like 2 hours back on Fri/Sat and haven't logged since but got an association ban. I literally don't have any more info past that and no idea what/when/who it's from.

[opaque bobcat]

I WANTED TO ASK YOU, BUT HOW LONG HAVE WE BEEN BANNED?

[raven mist]

Aha fair enough. Do one of your friends have a hacking ban?

[torn heart]

should appear when you try to connect

[gusty hedge]

It was a clan I used to play with. I got the itch to hit some nodes and didn't want to start from scratch since I knew I only had a couple hours so I have literally no idea who it could be.

[raven mist]

Thats unfortunate.. normally it should be only 7 days

[gusty hedge]

Yeah it just sucks as I usually don't have much time to play. I have most of this afternoon/evening off so I was excited then got that msg and I was like uhhhhhh....

[raven mist]

One of the admins should be able to tell you who was the banned hacker, but i doubt that the ban would be lifted as its most likely for the same for the whole clan

[balmy cypress]

?steamid

[marble mantle]

Hey, @gusty hedge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[gusty hedge]

76561198058899516

[gusty hedge]

Honestly man I'm just over it with that group. I won't ever play with them again. This is the 2nd time this has happened when I have never had an issue with it at any other point playing. I swore em off after the first time but as I said I knew I had limited time and wanted to hit some nodes so I asked them to bag me. Clearly a mistake.

[hexed nimbus]

so you played with them again lol

[raven mist]

It sucks it happends, especially when you just want to play. Be a bit more careful next time and pick your teammates carefully. Rust is unfortunatly filled with cheaters so i get its hard

[gusty hedge]

Supposedly it was a false ban that was rectified within like 30 minutes or something. My fault for not sticking with my gut eh?

^it was fixed pretty darn fast the first time.

[gusty hedge]

Oh I know. I played solo for a lonnnnng time because of cheaters/people trying to inside. I just don't have the time to really go at it solo anymore.

[raven mist]

Fully understand that, rust takes time

[gusty hedge]

Yeah #nolife. It is what it is though. I don't envy the job the admins have here.

[raven mist]

Lots of respect for them! all the free time theyr spending doesnt always get appreciated

[gusty hedge]

Oh man don't I know it. I see the toxicity that gets spewed here sometimes. It's wild.

[raven mist]

Yep, very unfortunate. Anyways! Good luck with you further rust adventures

[gusty hedge]

Thanks man! Same to you.

[magic jasper]

Can anyone tell me if it is possible to change the vip from the long server to main?

[gusty hedge]

76561198058899516

[dapper depot]

We are a trio rn for rustoria us main we are looking for a 4th dm me if u want to join!

[brazen ingot]

Hello, I had a 7-day ban for playing with a hack. The ban was supposed to end on Saturday, but now it says I have 18 days left. I already appealed, so I can't communicate with the administrator, and I don't know their name.

[ocean thistle]

Your ban is for a month so 18 days left is correct.

[median hollow]

please ban/kick this guy sitting at fishing village on rustoria EU 2x. Hes stopping everyone from recycling just sitting inside the recycler.

[worldly zephyr]

Hey, got some sort of network thingy where i can walk around base n open doors but they dont open, kill in console shows for teammates that i died but on my screen its just not working :) fix?

[dry spindle]

please ban/kick this guy sitting at fishing village on rustoria EU 2x. Hes stopping everyone from recycling just sitting inside the recycler.!!!! yes!