#support
1 messages · Page 465 of 1
Ok
How many time should i wait for unban? Im waiting for 25 mins and still have ban
!steamid
Hey, @gritty basin
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
Avoid spam connecting for at least 10 minutes and then try again and you should be fine
insane got timed out now gotta wait the hole q again ?
76561198805298877
CHANNEL LOCKED BY ME
I didnt connect on the server for 15 mins
@fossil igloo if the server doesnt last longer than 45 minuts can i get a free month of vip?
sick rollback
@shy remnant sent
I've refreshed your ban to try and speed it up, try again shortly and let me know
Great, wait for an answer in your appeal now 🙂
alr
are u gonna restart the server?
Ok, i will let u know in 10 mins
STOP PLAYING ON A DEAD SERVER !
LOL
lol
@grand haven здарова старый
AHAHHAHHAAH
здарова)
you clown of this public?
@gritty basinпривет
здарова носатый
Bro
@thorny dune help me remove my floor
My tc is on it i removed it but it got rollbacked bri
It won't be good for you if you keep talking to me like that
Now i cant break the floor
little boy
Bro any admin
u got 200-500 hours and talking like a big boy dude stfu and keep playing on a dead server (max russian rust player....)
@shy remnant
Asked you already to move to #general or DM for that kind of stuff. Please stop 🙂
@shy remnant help me
hello is it possible to move my vip from rustoria us long to rustoria us main?
DMs please
@thorny duneI have a ban too 76561198872762686
What floor ?
My bad thanks for the warning 🙂
@shy remnant
!viphelp
Hey, @torpid galleon
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
^
I placed my tc wrong i broke the floor with hammer but it got rollbacked now i cant break the floor and the tc is wrong placed can u remove it please im in us main
Sorry but we do not interefere with gameplay in any kind of situation
Bro
i did bought for the wrong one what proof do u need
Read this message please: #support message
Like im gonna waste fkin 30 mins spearing my floor cuz u guys keep rollbacking
Admins cant interfere w game
@boreal thistle check dm
Than dont rollback bro
@thorny dune yo,i reconnected to the server and i still have a ban
Wait for a response there, only a limited amount of people have access to those kind of tickets 🙂
okok just fucked up bcs im sitting in queue 
Try again please
@gritty basin
thx
All good, thanks for help
@gritty basin gandon
Or place ur tc correct
ive just recieved us main buypass and it says ii have it but it wont work
how do i fix it
ADMIN i bought vip and connected and i got a banned disconnection
!appeal if you have been banned
Hey, @young mountain
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
If your vip isn’t working properly please make a ticket in #payment-support
@lyric basalt my game says "disconnected: Come to Discord.gg/rustoria - Marzy" am i kicked? i am not sure what my issue is
!steamid
Hey, @lunar tinsel
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561198260726418
why have i been getting dced lately on the rustoria us main everytime i farm a tree
What does the disconnect message say
null reference
Hmmm. Not sure myself. Sorry
Hello admins:) Can i text someone in pm ? We have obvious clan cheaters group")
!report
Hey, @mint flax
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
loriemagpie i am koofta
ikr but it will take couple of hours or days, cuz they are chain raiding everyone rn
@west osprey hello you said come discord
!report
Hey, @mint flax
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
@west osprey hello
@toxic shard You were right. The "copy" base lost 3 hp on that twig in the last 2-3h
i linked my steam and joined the group but its not recognizing it on auth
Please make a ticket in #payment-support
!ticket @half garnet
Hey, @half garnet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
@balmy cypress need some help with some vip stuff
made a ticket already its just he helped me and i fucked up and i need him back
i tried making another ticket
Please wait patiently he will respond to you
heard you my fault
am i allowed to sellotape my left click button and make it hit my wall in my base to stop beibng kicked from afk?
I appealed a week ago for playing with cheater even though i did not know he was cheating and im still banned on wipe day and for 2 more days wtf admins
@torn heart
i'm on my phone not much i can really do at this moment
ok when you get back lmk
Can you help me with this? I'm not a hacker.
!appeal
Hey, @thorn sparrow
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
just want to thank whatever admin just ban valdor on us medium
dude was scum glad he finally got the boot
@dark radish I appealed a week ago for playing with cheater even though i did not know he was cheating and im still banned on wipe day and for 2 more days wtf admins
@smoky cape
@lyric basalt
!report
Hey, @lilac epoch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
Hey, @lilac epoch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!report
Hey, @half gulch
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
did he restart?
uh gg unless admin do some
hello, can someone help me with my appeal
!vipissues
Hey, @ebon ocean
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
When did you put in the appeal?
like a hour ago, can i dm you?
bull river can you get someone on us small to check out tickets
Standard response time is 1-3 business days, but can be more or less based on the situation.
okay, i dmed you the situation. Thank you for the response.
splooty help a brother out, ive never been wrong
fresh accounts too, all wounds in combatlog
An admin will take a look at the report, just need to give it time for them to investigate and go from there.
you won't hear back typically till they have resolved the case, or need more info.
!ticket
Hey, @tawdry quartz
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!TICKET
Hey, @grim fog
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!ticket
Hey, @flat turret
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!ticket
Hey, @acoustic thistle
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!report
Hey, @flat turret
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!ticket
Hey, @old abyss
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
?vipissues
Hey, @minor onyx
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
sending in a ticket
any admins
ppl that got banned for cheating stole our loot
?vipissues
Hey, @minor onyx
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
Did you submit a #payment-support ticket?
yup
only a select few people can help with payment support. They will get to your ticket when they can
can i seletape my left click button and let it hit a wall to not get afk kicked?
thank you
No problem
can i seletape my left click button and let it hit a wall to not get afk kicked?
Not sure what you mean by that
like
keep the seletape to keep left click stuck down so it hits hammer on my wall in rust over and over
to prevent me form getting afk kicked
I'm not sure what a seletape is
Sorry
sticky tape Sellotape
basiclly an auto clicker
You can do what you please but just a note, while we can't do anything about macros/autoclickers, Facepunch can
Which can lead to a temp game ban
but it aint a third party its just sticky tape stuck to my mouse 🤔
Can still technically be considered a macro if something can be automatically clicking your mouse
I'm not sure tho as I've never used that before
yea man full send it
oh i see
when you're a woman
@here
!appeal
Hey, @tacit prism
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Hey, @thorn perch
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
i need help with cheater on server i made ticket on website please help
An admin will look at it as soon as possible
thank you
Please refrain from pinging staff members
sorry
Hey Cow can you help me with something
Sure what's up
I made an appeal and they said im not banned but every time I load in I get kicked can you check for me?
!appeal
Hey, @thorn perch
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Unfortunately I can't seeing as I'm not an admin
!steamid post your steamid here and an admin will look into it if they can
Hey, @smoky cape
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561199036618283
Im loading into the server now with que but once I join then it kicks me
It's a Rust bug ATM where cargo is kinda destroying things, not much we can do on our end about it.
Most you can do it F7 bug report it so FP is aware.
do one of the admins know when ill hear back onTicket #1e7be1
can someone look at my payment support ticket? im trying to play here lol
Hey, could I talk to an admin
hi. I ran into a guy on Steam named Rustoria.co | ✪ Slayrz_ claiming to be a Rustoria admin and he indirectly asked me to provide my Steam login information. Is this really the admin of Rustoria? I don't want to get spammed
come to discord gg rustoria - marzycome to discord gg rustoria - marzycome to discord gg rustoria - marzycome to discord gg rustoria - marzy
what
So... we mess with your streamer that lives next door to us and is zerging everyone
and you false ban
how do u get an admin
you me?
No ¬¬
please help me.
Rustoria out here tryna lose that Vanilla status wtf is this.
you need to DM @lyric basalt
Jacob
!report
Hey, @open crow
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
How long do I have to wait for someone to open my appeal
and how long do I have to wait to speak to someone
1-3 days for an appeal
Could I speak to someone right now considering me and my duo just got assosiaction banned
For messing with a 100 man Zerg and throwing nades on them?
like what?
?steamid
Hey, @frosty cliff
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
you were banned for cheating, you need to make an appeal
I appealed.
I have made an appeal
and I have posted an imgur of my account stats
Mad how neither me or my duo is banned on EAC
will be reviewed by your banning admin within 1-3 days
Really?
Okay but, this happened, 5 minutes ago
Yeah, that's what I just said
and what's the point of posting my SteamID64 in this chat
if it doesn't speed anything up
to check what you were banned for / where to direct you in regards to your ban
So we've spent all day throwing nades.
Make a ticket on the Rustoria website
But somehow that relates to cheating
if you already made a report please me patient while an admin reviews as soon as they can
cause we are upsetting your mate.
i did make a report
Pathetic Toria.
Admins aren't able to play the servers so don't know what that would do with anything?
Just seems odd that over the year I've been here, only when I fight the streamer zerg do you ban me falsely.
I get you are upset regarding being banned, but throwing accusations over bias isn't the correct path.
Take a breath, and please remain patience during the appeal process.
Well its stupid, I give you money. You falsely deny me access to services.
Thats fraud my guy. Fuck your TOS.
Fraud in what way? Buying VIP does not make anyone immune to any punishment.
Calling VIP "donating" doesn't stop it being a sale of services.
Supposed to be the best community. The response of take your money so what, we'll get to when we get to it.
No get to it now.
Okay so I get banned for hacking, for throwing nades at people for a couple hours
get mass reported on their website
the website*
We literally have a recording of us just throwing nades at them and generally grubbing them
But somehow killing a I dunno, 150-200 man Zerg who are clumped up with NADES somehow equates to me hacking
Now Jacob, I kindly ask that you check the appeal and that we talk about this in either text form or in voice form
to somehow figure this out
Imagine you've unbanned KK like 10 times but its gonna take you two to three days.
This is BS.
@torn heart
1-3 Days is the response time for appeals, being a VIP does not make you entitled to a excellerated response in any form. 1-3 Days is our standard response time for all appeals, you will need to wait it just as any other person who is banned and appealing must wait.
Jacob you just falsely banned like 30 VIPs
I don't think you quite get the scale of this.
Could you try to get in contact with the admin who manually banned us, 10 minutes ago, so we can sort this out
I didn't ban anybody, I'm not the admin who banned you.
@surreal jay 도움 필요하신가요?
Oh right, You don't know whats going on. etc etc
Just following orders.
What are you going on about? I'm not the one who issued the punishments within your situation so yes, I don't have the whole picture regarding it.
@hearty fulcrum 네. 한국인이 있어 다행입니다. 이것이 정말 러스토리아 어드민의 스팀 계정인지 확인해주실 수 있나요?
So get the whole picture bro?
I mean I have posted "evidence" in the form of my SteamID, my steam profile with my hours, Battlemetrics
do you know who banned us if it wasnt you jacob?
피싱이에요 무시하시고 프로필 차단 + 신고하시면 됩니다. 러토 어드민 분들께서 절대로 https://rustoria.co 외 다른 사이트에서 스팀 로그인 요구하시지 않으실 겁니다. 항상 링크 잘 확인 하시고 피싱 조심하세요. 혹시라도 피싱 링크를 누르셨다면 본인 계정 안전을 위해 스팀 계정 비번 바꾸시고 연동 사이트 재확인하시는 걸 추천 드립니다.
So, the Spanish Zerg, who moved in next to me that are 150 deep to 200 deep, mass report me and I get banned for "cheating" for throwing nades at the massive CLUMPS of people. Can we talk this out, can you stop fucking stonewalling me and just deal with this right here and now?
How is it any suspicious that I am indiscriminantly throwing around 5-7 nades at clumps of people and getting a large amount of kills
when they're literally standing next to a wall/door hitting it with a rock?
Just ban the guys fighting them whilst they progress guys, then we can get all the VIPs from the streamer kids.
How is there anything suspicious with that that warrents me getting a manual Rustoria Admin ban
admin can you speak with us voice pls, we are not troling here Please can someone answer?
they need to get established guys, admin needs a new Ferrari
@frosty cliff Please join here https://discord.com/channels/274965952116817920/368790610783764480
we have vip admin can you respect us and answer?
I have joined
welp now we wait
Steam으로 연락한 자신이 Rustoria 어드민이라고 주장하는 사람을 신고했습니다. Steam 팀이 빨리 조사해 계정이 정지되었으면 좋겠군요. 지원에 감사드립니다.
i havn't slept to wake up to be ban kekw
i just logged on to play and it says im banned Ive only been banned once for association and i didnt know the guy was cheating and then it says that i got banned on rustoria us small even tho i have played that serveer mayube once or twice if i could get hlep
?steamid
Hey, @thorn sparrow
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
Your appeal already got a response, did you check on the site to see it?
how
check where you submitted the appeal
should be able to see responses
hello, please create an appeal to explain your situation, and the admin in charge will take a look!
Hey, @opaque veldt
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
bro
hello, how can we help you?
What's the ban reason?
check in your F1 console please.
i literally boughht que skip
Should show a disconnect message
it jus said kicked check discord
can you link me your steam profile?
idk how to screen shot can i share my screen
Just a link to your steam profile would be find if you could provide me one,
or your steam name even
Gotcha, could you please join this voice channel?
https://discord.com/channels/274965952116817920/368790610783764480
76561198029330171
can I get an update on my appeal
oop
main down
@fossil igloo Rustoria Never Dissapoints to dissapoint
REEEEEEEE
did main crash?
yes
yes
bruh
!link
Hey, @daring field
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
!link
Hey, @daring field
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
/auth
Hey, @daring field
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
in order to receive the donator role in discord, you will need to link your discord account to the rustoria official website. this is your personal choice, so you are not required to do so. however, if you do want to, you can rest assured that the rustoria official website is secure.
hey i want my donator role so i can send in gifs how do i fix that?
i have two vips rn!!
i get charged 10 something bucks a month from rj downling rtd
@daring field @steel widget
i need my donator role
mfw just figured out how to link
ok thx
auth me
how do i know if i got banned or something
if you try to connect to the server and it says you are disconnected for "Hacking," "Playing with Hacker," "Gamebanned," or "Come to discord," then you are banned. You can also check by going to https://rustoria.co/support/appeal and if there is a ban you can appeal, you are banned (this only works if you have not created an appeal for the ban yet).
thank you
76561198429482376 I got vpn banned , plz help me i from china , not cheater
hello admin
blatant cheater on eu main
Hey, @south inlet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!appealcn
您好, @long gorge
如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal
如果您在 https://rustoria.co/link 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。
当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。
can somebody please help with support on us main?
What can we help you with?
during the recent downtime my entire team was killed during a recycle run. it says that we killed ourselves
we don't have the comps any longer
Yes please 🙂
ok thx
If there was a rollback it may have been a time that you guys were dead
we weren't dead any time recently. we were in a boat coming back from lighthouse with our gear
all of our death spots are listed at lighthouse with our own username shown as the player that killed us
the comps are also no longer in our base
Hey, @cloud plover
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
We're very sorry for the inconvenience that the crash has caused.
Unfortunately this is something that we will be unable to assist with as our administrators do not interfere with gameplay.
@cloud plover please do not call out rulebreakers anywhere. instead, create a ticket to inform our admins using one of the aboce methods
@subtle cape help me plz
I am at school
@wispy dirge We're casual player. We pay for VIP for this server. That's hours of work that we spent gathering the comps. And we just lose it because you guys are having technical difficulties?
Like dude. Help us out.\
to add to what @wispy dirge has said, i believe that it may be possible that you may have drowned. unfortunately, admins cannot return lost loot as they are not allowed to interfere with gameplay.
how did we drown in lighthouse?
again, we apologize for the inconvenience this may have caused.
Okay, if we drowned, why is our death flag at lighthouse.
that is a HUGE inconvenience to lose an entire inventory of comps
it is just a possibility in my opinion. i do not know your exact situation, so i cannot say with 100% certainty
76561198029330171
is there any update on my appeal?
When did you put in your appeal?
is it not possible to check in your logs?
5 minutes after I got banned, and it's now been an hour
with an ETA of a response of 15 minutes or more according to Cloudie
hello, i have responded to your teammate @somber birch in his dms regarding the update.
I have not received any updates yet, but either I or the admin will update one of you (probably isjoh) when there is an update. The only admin who can make a decision regarding your bans is the banning admin, so I believe it is possible that we are waiting to hear back from that admin regarding your situation. Sorry about the inconvenience to your wipe, and we appreciate your patience. The good news is that we are actively working on review your situation, so you will hear from us when there is an update
Appeals are processed within 1-3 days, but it can vary from situation to situation.
We aren't going through this again. We are just asking to a previous conversation.
So the base's can decay?
teammates need me , i cant join server
@wispy dirge @hearty fulcrum Can anyone check the logs on what happened to us?
hello, please check my message above! it will probably not be taking as long since the admins are already looking into it. but as i said above, we need to hear back from the banning admin for a decision to be made, so it is possible that we are just waiting on that.
申诉平均需要一到三天的时间,但根据情况可以更快得到答复。 对于给您带来的不便,我们深表歉意,并感谢您的耐心等待。 此消息是使用翻译器翻译的。 我希望你能理解我。
OK
No I get it cloudie, I think i misworded it. I ment we had already spoken to someone 🙂 ty for help.
that's alright ☺️
Someone called me the n word
Nutella
you can create a ticket to report rulebreakers using the /ticket add command in chat or on the rustoria official website ( https://rustoria.co/support ). please keep in mind that we do not moderate voice chat.

admin,My friend should be banned from VPN. Due to the firewall, he cannot submit appeals through the web page. His steamid is 76561199005091185. Please help him.
Can I talk to admin? I made a ticket regarding VPN ban. Here is my STEAM ID: 76561198434807555
give 10min and then try joining again
give 10min and then try joining again
thanks
@rapid lichen lagging
we are aware, looking into it atm


Still hasn't lifted the ban,My team needs me,pls
wait another 10min
admin why doesn't Rasoria 2x work?
Aware, being rebooted
Like this is some kind of breakdown?
<@&274971100184576010> Server crash caused me to die behind a locked momument card room and my teammate and I can't get back in, any way for us to be allowed to get our stuff back?
you will need to get a new card and try get back inside, your body should be there for a while, depends of course what gear you had on you
there nothing else we can help with that unfortunatly
bruh, ok
Skyline can u check ban appeal?
Why do I want to log in but Skyline texts me?
you also have the SkylineGTST error?
!steamID
Hey, @forest lodge
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
Hey I think there might be a cheater on the server I am on
Hey, @past garden
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
76561199241626460
Skyline can u look into my stuff please - 76561198293645593
what is that?
join voice channel please Waitting for support
Ban appeal mate.
make a appeal please and wait for reply
o13 near outpost right now cheater online rustoria long yesterday got banned and today again play from another account and at same base
where i should wright ban ticcket?
!report
Hey, @brisk zodiac
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
same player
DO NOT call out cheaters on discord please OR in-game
do not lets enter cheaters in game then
Dear Adm,please ask if I should send a message to luke here or if I should send a private message to him
Anyone care to explain why I've got a 7 day ban?
Cheers lads, appreciate the break from the drama after farming for a week straight. I wont be back. Youve banned a player that averages a 0.3kdr - Just laughable. Cheers g's
Hey, @last herald
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I aint appealing nothing skyline, they banned a lad that does not even pvp lmao
Cheers lads, 4k hours on your server but dont even have the decencay to talk to me
ok
I do not know who got banned OR who you are, but you do not need High K/D to be cheating in games, just saying
All this because a streamer joins your server last night - ONLY reason fyi.
ok
well make a appeal
and then we can go from there
No - I done nothing wrong
Right - So Im a prevous mod with thousands of hours on your server and your false banning - How about use the channel for actual support boys?
Or shall I just wait until my base is gone with a week of progress?
Hey, @last herald
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
we are using for actual support, you just keep ignoring it
76561198029330171
can I get an update on my appeal then, the ETA of 15 minutes was 4 hours ago
^
and if tyou are a Previous mod, you should know the ways to make a Ban appeal, if you got banned
I put the appeal in 5 minutes after I got banned
has the banning admin just dissapeared after those 5 minutes?
Then answer the lad that got an eTA
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
lmao cheers for being a copy paste skyline I appreciate that lad
you welcome
And sorry that I don't live in a 2x2 with an airlock that'll be upkept for a week
with like 6k stone in it
I can accept 1-3 business days if you guys go and upkeep my base for me tyvm
I have the resources in my base
Cus i've spent the last week farming 800k Metal
Its fine though, cause some russian owns that metal in 10 minutes
Zzzzz bro its clearly cause we got like 200kills in like an hour. but I'll send you the video ¬¬
Wasting our own time here
report 10 hour accs that are multihacking get no where - farm a whole wipe and averages 0.4kdr gets banned
Hey, @last herald
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
yeah yeah
I was banned for playing with a cheater, supposedly, but I just added this guy to the team, not knowing that he was a cheater
he suggested creating an alliance, and I agreed, but I didn’t know that he was playing with cheats, later I received the same notification about his ban
all the progress in one week gone without reason thank you rustoria
https://gyazo.com/72722a87fcabec8159228ba9109abfd8
Like this is yesterday Skyline, its clearly a false flag or something.
Just wait for your appeal to be reviewed lol, only the banning admin goes over your appeal
Shenzy no one asked you to comment mate.
Yes the banning admin went AWOL 5 minutes after I put the appeal in
Stop trolling the support channel.
I know that's why I'm waiting for the appeal
Not trolling, thats how it is
and who is doing upkeep the admin !!!!
30 minutes afterwards I got in touch with Cloudie who said an Admin was investigating the case
Shit happends, you will survive
Right so replying to comments with loser emotes isn't trolling.
Anyway, not the place.
and then 45 minutes after the ban I was in call with Cloudie on this discord trying to work things out
, just wait. You will get a reply 
19 hours have passed since I submitted my appeal
Appeals take 1-3 business days
i know that
So.. you might have to wait a little longer
oke
All we have to do is wait, by the way, my friends who were on the team were also banned for playing with him
xD
and we are all waiting for someone to answer us
Yeah most likely your whole team if he was in the team 
not most likely, but definitely
this is 100% information
about ban my friends in my team
Hey, @terse granite
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
How can I get another appeal?
Whats the issue?
anyone know who this is?
@raven mist How can I get an appeal?
Block, its a scam
ik im just egoing him now
!appeal
Hey, @sleek geyser
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Im guessing he is just gonna send a link that will token log me
I can't appeal.
Hello, I left the game and went to sleep, and when I came back 6 hours later, I cannot enter the server. The reason is playing with a hacker!! The team I play with is clean
Iam playing on eu 2x
My friend playing in server normal but i can’t ☹️
Yes takes you to fake steam login
all my reports get the same answer like a day after I've submited them, the player is alredy offline and can't investigate, well... get an admin for the night time???
the server I play is allways a cheater fest arroun 3am to 8am ppl just being completely blatant, then during the day go legit and never get caught or just don't play at all during the day
2x eu dead
Support are u here ?
I love how yall favor streamers over your regular players o7
I opened a ticket for someone from teaming, I got a message that it was taken care of, how can I find out what punishment he got? EU 10X
FIX 2X VANILLA
2x vanilla dead
!appeal
Hey, @hollow iris
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
@shy remnant
Aware of 2x, will notify our dev team about this
!appeal
Hey, @hollow iris
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
thx)
so it ganna take a while ? cuz my base tc take 1.5k hqm in dy lol
"After reviewing your ban, in this case the ban will remain and your appeal has been denied."
It `s so sad. I didn't do anything illegal. Now my base will rot 😦
how much time should i wait for ban appile?
it can take 1-3 business days but usually its faster
alr ty), im waiting 20 hours already
They answered me in 20 minutes
What should a person do sitting in a car jumping and auto clicker in a fertilizer processing city?
toria turning into facepunch lowkey. I saw a dude on toria long with a account that wasnt even set up lmao
Where do i report a cheater?
!ticket
Hey, @flint dragon
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
where do i get info about my appeal?
The same place where you submitted it
will it js show up or smth?
If you've linked your discord to your steam acc, you'll get a DM when you've received a response
ight
thanks
how long does it ususaly takes for a answer on ban appeals
it can take 1-3 business days but usually its faster
I have blue builing fundament but i see not enough space even when there is nothing aroung
Can someone tell what the hell is going on with this servers ?
Anyone update me on my appeal, website is down.
Website is working fine for me
bro who is checking the tickets in the website ?
Tickets or appeals ?
appeals sorry
The banning admin will have a look at your appeal
Wait for the admin that issued the ban to answer
Are you on a vpn?
no
okay ..
I think a player's marksmanship is very good, a bit like a scammer. I will be attacked wherever I appear, but my computer's performance is not very good and I cannot turn on screen recording. Can I apply for support on the official website?
!reportcn
您好, @mighty hazel
如果您要举报违规玩家,请使用以下方法:
- 使用我们的举报网站 https://rustoria.co/support/report,并请附上任何与之相关的信息
- 请在游戏公屏输入 /ticket,并包含违规者的ID以及具体违反了什么规则
如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。
如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealCN
works for me atm
why don't u cunts let me reply to appeals instead of instantly closing it the ticket?
just open a new ticket and link the previously 😄
Not able to 🙂
ohh 😄 😄
support on top I guess
I would really like to see a metrics about how satisfied are the peoples with rustoria support
If your appeal got closed that means it does not require any response. Stay respectful please ( #rules )
Maybe u guys should do abit more digging before going out and throwing the Ban hammer on people. Because the reason we have been ban Is straight up invalid lmao, Someone with an 0.4kdr for 11 days is cheating always dying 0 info always shot in the back, Yet "his" cheating Grow up.
Log on and upkeep my Base for the next 7days please. Thanks.
What is the reason you were banned for exactly ?
How to buy white list ?
You don't need white list to play on rustoria servers
if you wish to buy vip you can do that here
!vip
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
!vip
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
"Team mate Was cheating" with his 0.4kdr now its jumped to 1.5kdr because of nading some nakeds for 2hours makes sense.
you don't need High K/D to cheat, just saying
Skyline mate show me some proof he was cheating
there other methods to cheat
Yes i totally agree with you, But I know for an fact its an false ban lmao
No server out there will EVER provide you any proof
Your team mate got banned for cheating. Who you play with is your responsability, according to our rules it is not permitted, even without knowing it, to play with a cheater.
I'm playing with him 18 Grids away?
Must be a new cheat out to be in 2 places at once.. He was in the Team UI only lol, Guess that means im playing with him.
If you got associated ban, that means you were or have been playing with them in the current wipe
Having someone in your Team UI means it's a team mate, isn't it ?
Doesn't even state when i log in Association Ban mate, "playing with hacker"
as xPiwel said knowing or not knowing somebody cheats on your team is no excuse, thats why they are Temp bans and if soembody keeps playing and getting banned for same thing it can lead to Perm ban too
Not when his living 18 Grids away as a duo.
Then why was he in your Team UI ?
am lost about that too....
His Living with his duo, Who is our friend. Well u can go Up keep my base anyway Take ur time logging on.
Nading 200+ nakeds and then getting ban is cheating though. 0.4kdr to 1.5kdr in 2hours must be fishy
Look, I totally understand your frustration on that. Maybe you did not know the cheater personally, maybe you did not even know that they were cheating. But as stated in our rules : "Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted." (https://rustoria.co/rules/vanilla).
The ban is not a permanent ban, and I hope that next time you'll be more careful on who you invite in your Team UI as this might be the same result over and over
LOL the cunt wasn't cheating Why can't get you get that into your head? Really would like to know what cheat he was using.
And no, we are not going to up keep your base I'm afraid
Your "team mate" who got banned for cheating, was in fact cheating.
I have seen the proof, and I can tell you that the ban is legit. If your team mate who was hacking makes an appeal and get unbanned, then you'll be unbanned too
But for now, you have to wait out the ban (or make an appeal if you did not already)
about time you guys check the reports ! holy.
@shy remnant so this guy really cheating ?
Can u tell me which cheat he was apparently using? Would really like to know.
yes we all need to know
We do not share details of someone else's ban or provide proof to players
if you all made a Ban appeal, then just wait please for a reply
how to buy vip from Russia ?
we made it but the time we are here a lot of things happen on the serv
Its mad Piwel... You wanna see the screenshots of you refusing to assosiation ban cause "its again policy the cheater is gone"...
This is a false ban situation, you flagged the guy cause your shitty .net server AC probably thinks all nade kills are headshots. (Judging by the scoreboard)
Well your scoreboard seems to think hes got 400 extra headshots since yesterday, which I assume is the "100% confirmed evidence"
You have 0 clientside access... You do not have any evidence its so cringe man. Where as I have the pretty much 80% of it clipped. ¬¬
Well u know i did? you literally just replied 3mins ago to me stating that
Can't see that you've submitted any tickets, so not sure what you're wanting checked
a lot of us already made tickets
Must b e the fact he went from last place on leadeboard to 3rd in 3hours.
give me your ticket number
Which one lad
can i ask where you see that number ?
the one that got Denied
Is there anyone who will take care of my ban?
All the cheaters that are actually cheating? and never get ban for it lmao or My Ban appeal
#4055cb
Gotta wait for EAC lad. Which usually happens one or two days after my ticket is closed cause hes 100% legit.
They ban a stupid amount of actual cheaters, but they also resolve a lot of separate issues as well
ok you will need to be a bit patient till I go trough all the stuff, so spamming here or @ will not speed stuff up ok
Appeal #82704f
Thank you ill make a cuppa tea in the Mean time, Would you like one?
well might be couple hours, might be less, don;t have ETA while we re-look into the hole story
You can watch the streams, I sent one of the POVs of one of 75 nades that were thrown.
I'll make a flask for you
Is there anyone who will take care of my ban?
The banning admin will have a look into your appeal as soon as possible. Note: It can take up from 1 to 3 business days for appeals
and for us ?
Let me see
thanks
It is the same situation as Skyline was talking about right here: #support message
As it is the same association ban FakeD4N was talking about
yes
The situation is being re-looked entirely
Please man, we feel like no-one is listening to what we are saying.
you got ticket number?
really thanks because we are pretty sure no one of us is cheating
His with me Skyline
Appeal #82704f
We are, the situation is being looked over entirely again and we will reach out when it's done dw
Yeh thank you bro, I know its not entirely your guys job. But the guy is my duo, i've watched him stream hundreds of hours on discord and never once thought he was remotely dodgy, then he managed to get about 300nade kills in two hours and suddenly hes banned for hacking for the first time in like 4k hours on Rustoria Long. He plays here every wipe solo man.
And we've been getting slammed this wipe...
you got a ticket number too
Err one sec bro
#222eeb
thank you
@thorny token
I have an update regarding your situation,
Apologies about the delay from last night, these issues are not always instantly resolved and we needed to look into different factors.
Your team and anyone associated with this situation should now be unbanned, feel free to forward this to anyone else internally of your group.
Jacob.
We apologize for the issues caused by this, and are working to prevent this from occuring again.
Thank you guys.
I appreciate the help. But please allow us some line of communication, we always come to you guys if we have suspects in any of our groups.
Sorry if i was being a dickhead just annoyed, But thank you for Solving the issue fast.
You can see that, we literally reported a ban evader earlier yesterday.
It's understandable, these situations suck
thanks guys
Our group as a whole buys probably 10-30 VIPs per month and we'd really just like to be able to speak to someone if a situation like this occurs again.
How long does it take for the unban to be revoked off my account?
If you ever have concerns regarding something like this feel free to DM me and i'll respond to the best of my ability, after last night I took a look into it, but it took a few hours to fully review.
But I appreciate everyone for taking time out to look into it.
Should be gone already, if you are still getting errors give it around 5-10 mins for it to clear.
You guys might just have saved our wipe. 🙂
thanks guys really
@hearty fulcrum Big thanks for being so understanding yesterday.
Hey, @storm sage
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
go over ur reports ! this is unreal. less than 1.9 hours pr day since he started playing Rust back in 2019. multiple reports, new faceit profile. around 20% of his friends on steam has been vac banned.
You have no ongoing tickets
hey admins last week i got banned for cheater assoc. cause i invited a guy that has main account which is perfectly fine but then when we were off he used his alt to cheat and get items, resulting in a ban BUT i got banned AFTER i logged in and played for a bit so i dont understand still
How did you make the report(s) you are talking to ? @nova frigate
Hello, does Rustoria offer content creation perks for youtuber/streamers like global vip?
in game. thought it was the same thing. im making a report.
Yes, contact @balmy cypress directly for that please
F7 Reports goes to FacePunch/EAC, if you wish to make a report to us, do it via /ticket in-game or through our website https://rustoria.co/support/report
can anyone check this? if you have time
!steamid
Hey, @storm sage
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
okay
Thank you
Post your SteamID here
76561198989169546
So I can have a look
Alright, I can not handle this ban. Have you created an appeal yet ?
As only the banning admin will be able to answer you about this
Hey, @storm sage
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
alright
Create a ban appeal, include all the details you told me and wait for the response
It looks like you have already appealed it and it got answered I'm afraid
#9233bf - Its sent in. Check his PC.
alr
is it considered proof of him responding to my questions in the voicecall
like the cheater
okay i made ticket
Hi, on your servers, when I log in to the server, an error pops up (Disconnected: Play elsewhere) what do I need to do to get rid of it
!appeal
Hey, @near halo
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
/link
Hey, @clever aurora
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
/link
Hey, @clever aurora
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
/link
Hey, @amber grotto
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
/ticket
Hey, @golden inlet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
@lethal hornet Please re-join waiting for support to discuss your ban
https://discord.gg/hcDuMG9g
/ticket
Hey, @near halo
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
/link
Hey, @near halo
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!
The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Link your accounts to get special rewards in-game.
im here
Hello administrator, I vpnban can you unravel it, thank you id 76561199381469000
vpn ban admin
feel free to dm me
Rustoria Monthly EU. merianmeyzirova Autoclick+Autojump+AUtorun+autovoise (White Noise in voise chanel) And admind do nothing. What wrong whith your admins!?
Is there an admin i can speak too aswell
<@&274971100184576010> can i speak to one?
Whats up
i would like to speak regarding my hacker association ban
i already made a ticket about it but it seems nobody is responding
Hello there, this should now be solved and you can connect.
Appeal or ticket?
just an ticket
Your appeal was responded to already, you can log back onto the website to see it's response
beacuse im reporting the guy that got me banned while i was offline
yeah ive gotten the appeal its been denied pretty fast before i could provide any proof
so thats why i made a ticket which implies that i want the cheater banned since he got me banned while i was offline
he bagged his alt account which made you guys ban me
They were already banned so no need to worry about that
What is so difficult? Do something with this guy so that you can communicate with players in the outpost.
but i guess neither of them are his main
where can you report people who are cheating?
Wont go into too much detail regarding another players base, but the admin will have dealt with it at the same time you received your ban
You can use the /ticket command in-game or use our website https://rustoria.co/support.
We don't moderate voice chat so would not do anything about this, this is just Rust
i am confused on why you banned me since i was offline at that time and logged on for 5 minutes then got banned for assoc
when will wipe on 10x?
I'm not sure on your case specifically, but if you grouped with this cheater and associated with them, you will have benefitted from having them in your group and if your appeal was denied that will have been the final decision
I see you also have a ticket but only the banning admin will deal with that, so you'll need to wait for a response on that.
Got it ty
okay
That is, if I shout in the voice chat in the outpost calls for everyone to go play on another server - will it be normal? And what about macros? Are you moderating?
does the 10x eu no bps wipe in 20 mins?
i dont want any response but he has a main account which he played with it normally but when we went offline he bagged himself on an another account and grinded stuff for our benefit but we DIDNT know about it until i joined the next day getting banned
Or if someone constantly shouts something very racist on the autoreplay, is that also normal?
Make sure you add any info into your ticket, including their main account if that's the one you had planned on grouping with
yeah i did it am just waiting on response
Again, we do not moderate voice chat in any kind of capacitiy. If you are unhappy with what a player is using voice chat for, you can use the contacts list to mute them, or turn of voices to not hear then any longer
thanks for support anyway
Hello, why was i banned for 'Hacking'? lool
when I was at home, the sv suddenly crashed, and then I couldn't log in with this error
i'm glad the situation is resolved! have a great rest of your wipe 🫶🏻
!steamID
Hey, @near halo
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561199484382073
Hey, @near halo
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
how long does it usually take for admins to review tickets?
what ticket exactly
like number or the fact that there is a cheater?
Ban appeals are up to 3 days, cheater tickets usually get checked fast enough
hard to give you like time, 1 min or 20min
okay thank you
we have a of reports, so we need to check them all of course
Based on my previous respons from one of ur admins: Is you guys watching some live gameplay a Rustoria `s Anti-Cheat ?,
the dude(s) i reported, have suddenly chaged servers. wonder why. proves my point. did the F7 report. but you can say that wathcing some live gameplay decides if a dude is cheating or not. make him watch the HS from 50m in middle of the night(in dark enviorment) be the judge. The whoel raid seemed so spontanious. Just liek eh wwas heading for the base below. There are so many questionable decisions they have done during the period of 23hours he has online since monday. He is clearly server hopping to avoid reports/attention.
Respond from admin : Hello, I spent some time spectating this player and found nothing that leads me to believe he may be cheating.
I have been banned around 3 months ago in US Main although I haven't been playing the game for at least 6 months now, and I've never played in the US Main server because I'm based in EU. When I tried to appeal, I said I didn't know why I've been banned and my appeal has been declined, I'm confused. I would be extremely happy if you guys helped me out.
Have you created a ticket in #payment-support? I see no ticket from you currently
yea isee they closed it out after hours of waiting and when isleep
There will most likely have been a response. I see Luke is with you now though, they will discuss it with you 
i got response but can i not get unbanned?
they only said we will keep an eye on the player that made me get banned
Hi,
7 day Ban for playing with cheater, it is your responsibility who you choose to play with
Regards
You unfortunately will have to wait out the ban
Hi
!report
Hey, @noble portal
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
@ionic mortar do you need help with something?
I PAY FOR RUSTORIA EU LONG AND HE DOESN'T WORK ANY ADMIN?
@noble terrace can i get more slots RTG
YEP
!viphelp
Hey, @terse edge
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
its ok ty everybody
Hey, @sullen copper
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
<@&274980199668645888> us main
thank you, I'll take care of it
Hello, I just started playing RUST and have been playing it all by myself. Today, while I was playing, my game suddenly disconnected and I can't enter the game. The banned reason is playing with hacker but I didn't play with anyone. I play this game alone for a long time. As a newcomer, I had been killed by others many times but I still love this game so much. I am really sad and I think this is a mistake.Please restore my account! I really like this game and eager to entering the game so much! QwQ Please process my appeal as soon as possible and thank you so much!!!
!appeal
Hey, @azure solstice
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
xd
I have already appealed and there has been no result. How long will it take for me to receive feedback?
The standard response time is 1-3 business days, but can be more or less based on the situation.
Can you help me handle it now? I really want to continue building my home now! QwQ
Only thing you can do is wait for admin to answer.
!steamid
Hey, @azure solstice
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Get your Steam ID 64.
76561198322197596
any admins or mods on to answer my questions regarding what is and isnt allowed on servers?
Thank you❤️ ❤️ ❤️
Sure what's your question
@smoky cape ill dm you
Ok
I see you submitted your appeal 30~ minutes ago roughly, the admin responsible for your ban is the only one which can deal with your appeal, they've been notified and will review it as soon as possible.
Okay, thank you👍 👍 👍
!ticket
Hey, @mellow comet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
!ticket
Hey, @mellow comet
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
<@&274971100184576010>
Looking into US Main
Facepunch should ban Rustia from opening a server
This is a support channel if you don't need to support please move to #general
is the main server dead?
Aware of US_Main, server coming back up
did GA lose a fight and the server conveniently went down right after?
there all haters in general I believe u are fixing it. Go Gareth Go Gareth!
Please go to #general if you don't need help, this is a support channel.
uh general is muted
admins stop chatting and turn on the server
^
Roger that, if you don't need support, please don't post in here.
What should I do if I just get kicked out when logging into the server?
Hello, i cant play with my teammate because he kicking on Rustoria Eu Long he get message that he get Kickbanning (Hacking) when he join server after queue (he doesn't have cheats)
@fossil igloo free vip for a month since ive had days of downtime during this period?
how to i get the kits for steam and discord after i linked all?
Did your friend make an appeal?
Sometimes you have to disconnect from the server and join back, most of the time it refreshes automatically. do "/kit" in game and it should show up!
i will reconnect
Also, if you link as many accounts as you can, on multiplier servers, you get more points earned each hour 🙂 plus you get kits from them too.
i just stashed something on eu small and it is not possible to get back out
i double checked by grabbing a new one and placing it and when i tried to get the "new" stash out it doesnt let me
any admins that can help with this?
you mean i get more kits from twitch and etc also?
F7 and report as a bug please. I understand your pain, it happened to me last night. 😦
You will earn more points per hour with linking twitch, not 100% sure about kits though.
its a server side?
respect, sigma moment
twitch follow dont appear on rustoria.co
any admin able to help?
No I believe this is a Rust dev issue with the game. It wouldn't hurt to put in a ticket as well though.
Hey, @gleaming anchor
To report a rulebreaker or an issue on Rustoria, please use the following:
- The support website. Please include as much information as possible.
- Alternatively you can use
/ticketin-game. If you wish to upload evidence in your ticket, please use the support website.
If you are banned; please make an appeal.
It might take a few minutes to link up and show as "followed"
Then when that refreshed, Type /auth in-game to claim rewards
/auth