#support

1 messages · Page 465 of 1

shy remnant
#

DM @west osprey with your Steam ID please

peak cliff
#

Ok

gritty basin
#

How many time should i wait for unban? Im waiting for 25 mins and still have ban

marble mantleBOT
thorny dune
sharp sapphire
#

insane got timed out now gotta wait the hole q again ?

gritty basin
frail steeple
#

CHANNEL LOCKED BY ME

gritty basin
long pond
#

@fossil igloo if the server doesnt last longer than 45 minuts can i get a free month of vip?

unreal summit
#

sick rollback

vivid plover
#

@shy remnant sent

shy remnant
thorny dune
shy remnant
vivid plover
#

alr

frail steeple
#

are u gonna restart the server?

gritty basin
frail steeple
#

gera

#

eu main going to restart?

grand haven
#

hello, rustoria eu medium steam auth failed

#

what is problem?

frail steeple
grand haven
#

Оо

#

its not dead

frail steeple
#

LOL

grand haven
#

lol

hexed flame
#

@grand haven здарова старый

frail steeple
#

AHAHHAHHAAH

grand haven
#

здарова)

grand haven
hexed flame
#

@gritty basinпривет

gritty basin
keen relic
#

Bro

#

@thorny dune help me remove my floor

#

My tc is on it i removed it but it got rollbacked bri

frail steeple
keen relic
#

Now i cant break the floor

frail steeple
#

little boy

keen relic
#

Bro any admin

frail steeple
#

u got 200-500 hours and talking like a big boy dude stfu and keep playing on a dead server (max russian rust player....)

keen relic
#

@shy remnant

shy remnant
keen relic
#

@shy remnant help me

torpid galleon
#

hello is it possible to move my vip from rustoria us long to rustoria us main?

keen relic
#

Remove the floor bro i cant break it

#

Please

shy remnant
#

DMs please

hexed flame
#

@thorny duneI have a ban too 76561198872762686

shy remnant
frail steeple
boreal thistle
marble mantleBOT
#

Hey, @torpid galleon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

shy remnant
keen relic
# shy remnant What floor ?

I placed my tc wrong i broke the floor with hammer but it got rollbacked now i cant break the floor and the tc is wrong placed can u remove it please im in us main

shy remnant
keen relic
#

Bro

torpid galleon
shy remnant
keen relic
#

Like im gonna waste fkin 30 mins spearing my floor cuz u guys keep rollbacking

haughty hinge
#

Admins cant interfere w game

frail steeple
#

@boreal thistle check dm

keen relic
#

Than dont rollback bro

shy remnant
#

Please, last warning too. Take it to DMs or #general

gritty basin
#

@thorny dune yo,i reconnected to the server and i still have a ban

torpid galleon
#

ive opened the ticket @shy remnant

#

0382

shy remnant
#

Wait for a response there, only a limited amount of people have access to those kind of tickets 🙂

torpid galleon
#

okok just fucked up bcs im sitting in queue KEKL

shy remnant
#

Try again please

shy remnant
hexed flame
gritty basin
#

All good, thanks for help

hexed flame
#

@gritty basin gandon

regal dock
tranquil nacelle
#

ive just recieved us main buypass and it says ii have it but it wont work

#

how do i fix it

young mountain
#

ADMIN i bought vip and connected and i got a banned disconnection

gloomy sparrow
marble mantleBOT
#

Hey, @young mountain

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

gloomy sparrow
lunar tinsel
#

@lyric basalt my game says "disconnected: Come to Discord.gg/rustoria - Marzy" am i kicked? i am not sure what my issue is

marble mantleBOT
lunar tinsel
bold summit
#

why have i been getting dced lately on the rustoria us main everytime i farm a tree

smoky cape
bold summit
#

null reference

smoky cape
#

Hmmm. Not sure myself. Sorry

mint flax
#

Hello admins:) Can i text someone in pm ? We have obvious clan cheaters group")

marble mantleBOT
#

Hey, @mint flax

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

honest aurora
#

loriemagpie i am koofta

mint flax
honest aurora
#

@west osprey hello you said come discord

mint flax
#

!report

marble mantleBOT
#

Hey, @mint flax

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

honest aurora
#

@west osprey hello

carmine sphinx
#

@toxic shard You were right. The "copy" base lost 3 hp on that twig in the last 2-3h

versed cliff
#

i linked my steam and joined the group but its not recognizing it on auth

slow star
#

my vip isnt recongnized and i copped it 5 min ago

#

no que skip

lyric basalt
lyric basalt
#

!ticket @half garnet

marble mantleBOT
#

Hey, @half garnet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

slow star
#

@balmy cypress need some help with some vip stuff

slow star
#

i tried making another ticket

lyric basalt
slow star
#

heard you my fault

main cradle
#

Appeal #a33d0b

#

VPN ban

sonic crest
#

am i allowed to sellotape my left click button and make it hit my wall in my base to stop beibng kicked from afk?

thorn sparrow
#

I appealed a week ago for playing with cheater even though i did not know he was cheating and im still banned on wipe day and for 2 more days wtf admins

#

@torn heart

torn heart
#

i'm on my phone not much i can really do at this moment

thorn sparrow
#

ok when you get back lmk

main cradle
#

Can you help me with this? I'm not a hacker.

thorn sparrow
#

!appeal

marble mantleBOT
#

Hey, @thorn sparrow

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

thorn sparrow
#

there cuckadoo

#

@main cradle

lyric mesa
#

just want to thank whatever admin just ban valdor on us medium

#

dude was scum glad he finally got the boot

thorn sparrow
#

@dark radish I appealed a week ago for playing with cheater even though i did not know he was cheating and im still banned on wipe day and for 2 more days wtf admins

#

@smoky cape

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@lyric basalt

lilac epoch
#

!report

marble mantleBOT
#

Hey, @lilac epoch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

#

Hey, @lilac epoch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

half gulch
#

!report

marble mantleBOT
#

Hey, @half gulch

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

ebon ocean
#

hey i bought my friend vip and hes still in que

near halo
ebon ocean
#

yes

#

he was in but it kicked him and gave him

#

a que again

near halo
#

uh gg unless admin do some

real canopy
#

hello, can someone help me with my appeal

wispy dirge
marble mantleBOT
#

Hey, @ebon ocean

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy dirge
real canopy
half gulch
#

bull river can you get someone on us small to check out tickets

wispy dirge
real canopy
half gulch
#

splooty help a brother out, ive never been wrong

#

fresh accounts too, all wounds in combatlog

wispy dirge
tawdry quartz
#

!ticket

marble mantleBOT
#

Hey, @tawdry quartz

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

grim fog
#

!TICKET

marble mantleBOT
#

Hey, @grim fog

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

flat turret
#

!ticket

marble mantleBOT
#

Hey, @flat turret

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

acoustic thistle
#

!ticket

marble mantleBOT
#

Hey, @acoustic thistle

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

flat turret
#

!report

marble mantleBOT
#

Hey, @flat turret

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

old abyss
#

!ticket

marble mantleBOT
#

Hey, @old abyss

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

minor onyx
#

My vip isnt working?

#

its showing on discord but not working on server

wispy dirge
marble mantleBOT
#

Hey, @minor onyx

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

minor onyx
#

sending in a ticket

unkempt folio
#

ppl that got banned for cheating stole our loot

minor onyx
#

?vipissues

marble mantleBOT
#

Hey, @minor onyx

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

old abyss
#

any admins

#

sumbited ticket a while ago and vip is still not working

smoky cape
old abyss
#

yup

smoky cape
#

only a select few people can help with payment support. They will get to your ticket when they can

sonic crest
#

can i seletape my left click button and let it hit a wall to not get afk kicked?

old abyss
#

thank you

smoky cape
sonic crest
smoky cape
sonic crest
#

like

#

keep the seletape to keep left click stuck down so it hits hammer on my wall in rust over and over

#

to prevent me form getting afk kicked

smoky cape
#

Sorry

sonic crest
old abyss
#

basiclly an auto clicker

smoky cape
#

Which can lead to a temp game ban

sonic crest
smoky cape
#

I'm not sure tho as I've never used that before

old abyss
#

yea man full send it

sonic crest
#

oh i see

keen oasis
#

when you're a woman

tacit prism
#

admin ??? ban eaviton !??

#

whayy

stark yacht
#

@here

torn heart
marble mantleBOT
#

Hey, @tacit prism

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

thorn perch
#

ban appeal

#

!appeal

marble mantleBOT
#

Hey, @thorn perch

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

zinc widget
#

i need help with cheater on server i made ticket on website please help

smoky cape
zinc widget
#

thank you

smoky cape
#

Please refrain from pinging staff members

zinc widget
#

sorry

thorn perch
#

Hey Cow can you help me with something

smoky cape
thorn perch
#

I made an appeal and they said im not banned but every time I load in I get kicked can you check for me?

#

!appeal

marble mantleBOT
#

Hey, @thorn perch

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

smoky cape
#

!steamid post your steamid here and an admin will look into it if they can

marble mantleBOT
thorn perch
#

76561199036618283

#

Im loading into the server now with que but once I join then it kicks me

unkempt folio
#

@smoky cape

#

BRO CARGO BROKE OUR BASE

#

MAN WTF IS THIS SHIT

torn heart
# unkempt folio <@966505426243973130>

It's a Rust bug ATM where cargo is kinda destroying things, not much we can do on our end about it.
Most you can do it F7 bug report it so FP is aware.

zinc widget
#

do one of the admins know when ill hear back onTicket #1e7be1

minor onyx
#

can someone look at my payment support ticket? im trying to play here lol

near halo
#

come to discord gg rustoria - marzy

#

what

thorny token
#

wtf

#

Toria?

near halo
#

come to discord gg rustoria - marzy

#

what

frosty cliff
#

Hey, could I talk to an admin

near halo
#

come to discord gg rustoria - marzy

#

what

#

помогите плз, обьясниите чо делать

surreal jay
#

hi. I ran into a guy on Steam named Rustoria.co | ✪ Slayrz_ claiming to be a Rustoria admin and he indirectly asked me to provide my Steam login information. Is this really the admin of Rustoria? I don't want to get spammed

near halo
#

come to discord gg rustoria - marzycome to discord gg rustoria - marzycome to discord gg rustoria - marzycome to discord gg rustoria - marzy

#

what

thorny token
#

So... we mess with your streamer that lives next door to us and is zerging everyone

#

and you false ban

rocky patio
#

how do u get an admin

near halo
thorny token
near halo
#

please help me.

thorny token
#

Rustoria out here tryna lose that Vanilla status wtf is this.

near halo
#

how do u get an admin

#

come to discord gg rustoria - marzy

torn heart
frosty cliff
#

Jacob

torn heart
#

!report

marble mantleBOT
#

Hey, @open crow

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

frosty cliff
#

How long do I have to wait for someone to open my appeal

#

and how long do I have to wait to speak to someone

torn heart
frosty cliff
#

Could I speak to someone right now considering me and my duo just got assosiaction banned

#

For messing with a 100 man Zerg and throwing nades on them?

#

like what?

marble mantleBOT
frosty cliff
#

76561198029330171

#

Gimme a sec

torn heart
#

you were banned for cheating, you need to make an appeal

thorny token
#

I appealed.

frosty cliff
#

and I have posted an imgur of my account stats

thorny token
#

Mad how neither me or my duo is banned on EAC

torn heart
#

will be reviewed by your banning admin within 1-3 days

thorny token
#

Really?

frosty cliff
#

Okay but, this happened, 5 minutes ago

torn heart
#

Yeah, that's what I just said

frosty cliff
#

and what's the point of posting my SteamID64 in this chat

#

if it doesn't speed anything up

torn heart
thorny token
#

So we've spent all day throwing nades.

frosty cliff
#

Make a ticket on the Rustoria website

thorny token
#

But somehow that relates to cheating

torn heart
#

if you already made a report please me patient while an admin reviews as soon as they can

thorny token
#

cause we are upsetting your mate.

thorny token
#

Pathetic Toria.

torn heart
thorny token
torn heart
#

I get you are upset regarding being banned, but throwing accusations over bias isn't the correct path.

#

Take a breath, and please remain patience during the appeal process.

thorny token
#

Well its stupid, I give you money. You falsely deny me access to services.

#

Thats fraud my guy. Fuck your TOS.

torn heart
thorny token
frosty cliff
#

Okay so I get banned for hacking, for throwing nades at people for a couple hours

#

get mass reported on their website

#

the website*

#

We literally have a recording of us just throwing nades at them and generally grubbing them

#

But somehow killing a I dunno, 150-200 man Zerg who are clumped up with NADES somehow equates to me hacking

#

Now Jacob, I kindly ask that you check the appeal and that we talk about this in either text form or in voice form

#

to somehow figure this out

thorny token
#

Imagine you've unbanned KK like 10 times but its gonna take you two to three days.

#

This is BS.

frosty cliff
#

@torn heart

torn heart
thorny token
#

I don't think you quite get the scale of this.

frosty cliff
#

Could you try to get in contact with the admin who manually banned us, 10 minutes ago, so we can sort this out

torn heart
hearty fulcrum
#

@surreal jay 도움 필요하신가요?

frosty cliff
#

Okay so could you get a hold of him?

#

considering this happened, 5-10 minutes ago

thorny token
#

Just following orders.

torn heart
surreal jay
thorny token
frosty cliff
#

I mean I have posted "evidence" in the form of my SteamID, my steam profile with my hours, Battlemetrics

thorny token
#

You ain't just gonna steal £500 from our team.

#

Thats insane.

frosty cliff
#

and I am ssitting here saying I am willing to talk RIGHT NOW and sort this out

#

?

torn garnet
#

do you know who banned us if it wasnt you jacob?

hearty fulcrum
# surreal jay <@690024184796938328> 네. 한국인이 있어 다행입니다. 이것이 정말 러스토리아 어드민의 스팀 계정인지 확인해주실 수 있나요?

피싱이에요 무시하시고 프로필 차단 + 신고하시면 됩니다. 러토 어드민 분들께서 절대로 https://rustoria.co 외 다른 사이트에서 스팀 로그인 요구하시지 않으실 겁니다. 항상 링크 잘 확인 하시고 피싱 조심하세요. 혹시라도 피싱 링크를 누르셨다면 본인 계정 안전을 위해 스팀 계정 비번 바꾸시고 연동 사이트 재확인하시는 걸 추천 드립니다.

frosty cliff
#

So, the Spanish Zerg, who moved in next to me that are 150 deep to 200 deep, mass report me and I get banned for "cheating" for throwing nades at the massive CLUMPS of people. Can we talk this out, can you stop fucking stonewalling me and just deal with this right here and now?

#

How is it any suspicious that I am indiscriminantly throwing around 5-7 nades at clumps of people and getting a large amount of kills

#

when they're literally standing next to a wall/door hitting it with a rock?

thorny token
#

Just ban the guys fighting them whilst they progress guys, then we can get all the VIPs from the streamer kids.

frosty cliff
#

How is there anything suspicious with that that warrents me getting a manual Rustoria Admin ban

floral lily
#

admin can you speak with us voice pls, we are not troling here Please can someone answer?

thorny token
#

they need to get established guys, admin needs a new Ferrari

hearty fulcrum
floral lily
#

we have vip admin can you respect us and answer?

frosty cliff
#

I have joined

torn garnet
#

welp now we wait

surreal jay
stable forge
#

i havn't slept to wake up to be ban kekw

thorn sparrow
#

@torn heart

#

can you help know?

opaque veldt
#

i just logged on to play and it says im banned Ive only been banned once for association and i didnt know the guy was cheating and then it says that i got banned on rustoria us small even tho i have played that serveer mayube once or twice if i could get hlep

torn heart
marble mantleBOT
thorn sparrow
#

there

torn heart
thorn sparrow
#

how

torn heart
#

check where you submitted the appeal

#

should be able to see responses

thorn sparrow
#

thats bs

#

how is it my fault?!??!?!

hearty fulcrum
marble mantleBOT
#

Hey, @opaque veldt

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

autumn zodiac
#

bro

hearty fulcrum
autumn zodiac
#

bro

#

why did i get banned

#

i was playing and i jus got banned

torn heart
autumn zodiac
#

it didnt give me one bro

#

can u fix this i might be getting raided

torn heart
#

check in your F1 console please.

autumn zodiac
#

i literally boughht que skip

torn heart
#

Should show a disconnect message

autumn zodiac
#

it jus said kicked check discord

torn heart
#

can you link me your steam profile?

autumn zodiac
#

idk how to screen shot can i share my screen

torn heart
#

Just a link to your steam profile would be find if you could provide me one,

#

or your steam name even

autumn zodiac
#

my name name is gooberman or yallfringleweird

frosty cliff
#

76561198029330171

can I get an update on my appeal

timid path
#

oop

wet sundial
#

main down

long pond
#

@fossil igloo Rustoria Never Dissapoints to dissapoint

tribal merlin
#

REEEEEEEE

neon stream
#

did main crash?

timid path
#

yes

tribal merlin
#

yes

neon stream
#

bruh

daring field
#

Admin give my donator role right now

#

<@&274971100184576010>

hearty fulcrum
marble mantleBOT
#

Hey, @daring field

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

torn heart
marble mantleBOT
#

Hey, @daring field

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

daring field
#

/auth

marble mantleBOT
#

Hey, @daring field

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

hearty fulcrum
#

in order to receive the donator role in discord, you will need to link your discord account to the rustoria official website. this is your personal choice, so you are not required to do so. however, if you do want to, you can rest assured that the rustoria official website is secure.

steel widget
#

hey i want my donator role so i can send in gifs how do i fix that?

daring field
#

same^^

#

give me role

steel widget
#

i have two vips rn!!

daring field
#

i get charged 10 something bucks a month from rj downling rtd

tribal merlin
daring field
#

i need my donator role

tribal merlin
#

mfw just figured out how to link

steel widget
#

ok thx

daring field
#

auth me

pulsar kraken
#

how do i know if i got banned or something

tribal merlin
#

figure it out I dont want to get your DMs

hearty fulcrum
pulsar kraken
#

thank you

long gorge
#

76561198429482376 I got vpn banned , plz help me i from china , not cheater

#

hello admin

south inlet
#

blatant cheater on eu main

marble mantleBOT
#

Hey, @south inlet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

marble mantleBOT
#

您好, @long gorge

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

graceful rivet
#

can somebody please help with support on us main?

wispy dirge
graceful rivet
#

during the recent downtime my entire team was killed during a recycle run. it says that we killed ourselves

#

we don't have the comps any longer

long gorge
#

just wait ?

wispy dirge
long gorge
#

ok thx

wispy dirge
graceful rivet
#

we weren't dead any time recently. we were in a boat coming back from lighthouse with our gear

#

all of our death spots are listed at lighthouse with our own username shown as the player that killed us

#

the comps are also no longer in our base

sudden spade
#

We also lost all our comps that we brought there too

#

with steel^

marble mantleBOT
#

Hey, @cloud plover

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

wispy dirge
#

We're very sorry for the inconvenience that the crash has caused.
Unfortunately this is something that we will be unable to assist with as our administrators do not interfere with gameplay.

hearty fulcrum
long gorge
#

@subtle cape help me plz

subtle cape
#

I am at school

sudden spade
#

@wispy dirge We're casual player. We pay for VIP for this server. That's hours of work that we spent gathering the comps. And we just lose it because you guys are having technical difficulties?

#

Like dude. Help us out.\

hearty fulcrum
graceful rivet
#

how did we drown in lighthouse?

hearty fulcrum
#

again, we apologize for the inconvenience this may have caused.

sudden spade
#

Okay, if we drowned, why is our death flag at lighthouse.

graceful rivet
#

that is a HUGE inconvenience to lose an entire inventory of comps

hearty fulcrum
frosty cliff
#

76561198029330171

is there any update on my appeal?

wispy dirge
graceful rivet
#

is it not possible to check in your logs?

frosty cliff
#

with an ETA of a response of 15 minutes or more according to Cloudie

hearty fulcrum
# frosty cliff 76561198029330171 is there any update on my appeal?

hello, i have responded to your teammate @somber birch in his dms regarding the update.
I have not received any updates yet, but either I or the admin will update one of you (probably isjoh) when there is an update. The only admin who can make a decision regarding your bans is the banning admin, so I believe it is possible that we are waiting to hear back from that admin regarding your situation. Sorry about the inconvenience to your wipe, and we appreciate your patience. The good news is that we are actively working on review your situation, so you will hear from us when there is an update

wispy dirge
thorny token
frosty cliff
#

GG base gone, 800k Metal farmed, gone, ez wipe

#

Can admins upkeep my base? yep?

long gorge
#

teammates need me , i cant join server

sudden spade
#

@wispy dirge @hearty fulcrum Can anyone check the logs on what happened to us?

hearty fulcrum
hearty fulcrum
# long gorge teammates need me , i cant join server

申诉平均需要一到三天的时间,但根据情况可以更快得到答复。 对于给您带来的不便,我们深表歉意,并感谢您的耐心等待。 此消息是使用翻译器翻译的。 我希望你能理解我。

long gorge
#

OK

thorny token
wise breach
#

Someone called me the n word

stable forge
#

Nutella

hearty fulcrum
tender grotto
#

admin,My friend should be banned from VPN. Due to the firewall, he cannot submit appeals through the web page. His steamid is 76561199005091185. Please help him.

prisma sorrel
#

Can I talk to admin? I made a ticket regarding VPN ban. Here is my STEAM ID: 76561198434807555

blissful herald
blissful herald
tender grotto
bold lion
#

@rapid lichen lagging

celest cape
#

Found 0 server query results attemping direct connect

#

no connect 2x vanilla

blissful herald
celest cape
real sentinel
prisma sorrel
blissful herald
clear sigil
#

@rapid lichen lag

#

@blissful herald

blissful herald
violet lynx
#

admin why doesn't Rasoria 2x work?

blissful herald
violet lynx
#

Like this is some kind of breakdown?

dawn ocean
#

<@&274971100184576010> Server crash caused me to die behind a locked momument card room and my teammate and I can't get back in, any way for us to be allowed to get our stuff back?

blissful herald
#

there nothing else we can help with that unfortunatly

dawn ocean
#

bruh, ok

stable forge
#

Skyline can u check ban appeal?

brisk zodiac
#

dear admins idk where wright about cheaters

#

the same player from another account

forest lodge
#

Why do I want to log in but Skyline texts me?

brisk zodiac
#

Pls ban cheaters on Rustoria Long o13

#

whom should i wright?

forest lodge
#

you also have the SkylineGTST error?

blissful herald
marble mantleBOT
past garden
#

Hey I think there might be a cheater on the server I am on

marble mantleBOT
#

Hey, @past garden

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

forest lodge
#

76561199241626460

stable forge
#

Skyline can u look into my stuff please - 76561198293645593

blissful herald
blissful herald
stable forge
#

Ban appeal mate.

blissful herald
stable forge
#

Alright..

#

Base is literally gonna decay so thanks 🙂

brisk zodiac
#

where i should wright ban ticcket?

blissful herald
marble mantleBOT
#

Hey, @brisk zodiac

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

brisk zodiac
#

same player

blissful herald
#

DO NOT call out cheaters on discord please OR in-game

brisk zodiac
#

do not lets enter cheaters in game then

ember basin
#

is there anyway to chage autolock code on eu 10x?

#

also clans are broken in EU 10x

near oak
#

Dear Adm,please ask if I should send a message to luke here or if I should send a private message to him

last herald
#

Anyone care to explain why I've got a 7 day ban?

#

Cheers lads, appreciate the break from the drama after farming for a week straight. I wont be back. Youve banned a player that averages a 0.3kdr - Just laughable. Cheers g's

marble mantleBOT
#

Hey, @last herald

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

last herald
#

I aint appealing nothing skyline, they banned a lad that does not even pvp lmao

#

Cheers lads, 4k hours on your server but dont even have the decencay to talk to me

blissful herald
#

I do not know who got banned OR who you are, but you do not need High K/D to be cheating in games, just saying

last herald
#

All this because a streamer joins your server last night - ONLY reason fyi.

last herald
#

II want an appology once hes unbanned..

#

Youve fucked my wipe

blissful herald
#

and then we can go from there

last herald
#

No - I done nothing wrong

#

Right - So Im a prevous mod with thousands of hours on your server and your false banning - How about use the channel for actual support boys?

#

Or shall I just wait until my base is gone with a week of progress?

marble mantleBOT
#

Hey, @last herald

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

blissful herald
#

we are using for actual support, you just keep ignoring it

frosty cliff
#

76561198029330171

can I get an update on my appeal then, the ETA of 15 minutes was 4 hours ago

last herald
#

^

blissful herald
#

and if tyou are a Previous mod, you should know the ways to make a Ban appeal, if you got banned

frosty cliff
#

I put the appeal in 5 minutes after I got banned

#

has the banning admin just dissapeared after those 5 minutes?

last herald
#

Then answer the lad that got an eTA

blissful herald
frosty cliff
#

I have an admin

#

that is currently, looking into it, apparently

last herald
#

lmao cheers for being a copy paste skyline I appreciate that lad

frosty cliff
#

And sorry that I don't live in a 2x2 with an airlock that'll be upkept for a week

#

with like 6k stone in it

#

I can accept 1-3 business days if you guys go and upkeep my base for me tyvm

#

I have the resources in my base

#

Cus i've spent the last week farming 800k Metal

last herald
#

Its fine though, cause some russian owns that metal in 10 minutes

thorny token
#

Zzzzz bro its clearly cause we got like 200kills in like an hour. but I'll send you the video ¬¬

last herald
#

Wasting our own time here

#

report 10 hour accs that are multihacking get no where - farm a whole wipe and averages 0.4kdr gets banned

marble mantleBOT
#

Hey, @last herald

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

upper reef
upper reef
# brisk zodiac same player

I was banned for playing with a cheater, supposedly, but I just added this guy to the team, not knowing that he was a cheater

upper reef
# brisk zodiac same player

he suggested creating an alliance, and I agreed, but I didn’t know that he was playing with cheats, later I received the same notification about his ban

floral lily
#

all the progress in one week gone without reason thank you rustoria

thorny token
raven mist
#

Just wait for your appeal to be reviewed lol, only the banning admin goes over your appeal

thorny token
frosty cliff
#

Yes the banning admin went AWOL 5 minutes after I put the appeal in

thorny token
#

Stop trolling the support channel.

upper reef
raven mist
floral lily
frosty cliff
#

30 minutes afterwards I got in touch with Cloudie who said an Admin was investigating the case

raven mist
thorny token
#

Anyway, not the place.

frosty cliff
#

and then 45 minutes after the ban I was in call with Cloudie on this discord trying to work things out

raven mist
upper reef
#

19 hours have passed since I submitted my appeal

raven mist
upper reef
raven mist
#

So.. you might have to wait a little longer

upper reef
#

oke

#

All we have to do is wait, by the way, my friends who were on the team were also banned for playing with him

#

xD

#

and we are all waiting for someone to answer us

raven mist
#

Yeah most likely your whole team if he was in the team sadge

upper reef
#

not most likely, but definitely

#

this is 100% information

#

about ban my friends in my team

terse granite
#

is rustoria website fucked trying to open a ticket?

#

!link

marble mantleBOT
#

Hey, @terse granite

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

sleek geyser
#

How can I get another appeal?

raven mist
obtuse knoll
#

anyone know who this is?

sleek geyser
#

@raven mist How can I get an appeal?

raven mist
obtuse knoll
#

ik im just egoing him now

raven mist
marble mantleBOT
#

Hey, @sleek geyser

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

north bane
#

Same

#

Have the same scam

obtuse knoll
#

Im guessing he is just gonna send a link that will token log me

sleek geyser
hollow iris
#

Hello, I left the game and went to sleep, and when I came back 6 hours later, I cannot enter the server. The reason is playing with a hacker!! The team I play with is clean
Iam playing on eu 2x

#

My friend playing in server normal but i can’t ☹️

north bane
frozen rampart
celest cape
#

2x eu dead

terse granite
#

I love how yall favor streamers over your regular players o7

terse crystal
#

HELLO I NEED HELP

#

ANY ADMIN ON?

opaque escarp
#

I opened a ticket for someone from teaming, I got a message that it was taken care of, how can I find out what punishment he got? EU 10X

glass plaza
#

FIX 2X VANILLA

mortal rock
#

2x vanilla dead

shy remnant
marble mantleBOT
#

Hey, @hollow iris

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

plain imp
#

what about rustoria 2x?

#

vanilla

#

eu

shy remnant
#

Aware of 2x, will notify our dev team about this

shy remnant
marble mantleBOT
#

Hey, @hollow iris

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

hollow iris
#

so it ganna take a while ? cuz my base tc take 1.5k hqm in dy lol

tired tendon
#

"After reviewing your ban, in this case the ban will remain and your appeal has been denied."
It `s so sad. I didn't do anything illegal. Now my base will rot 😦

meager stag
#

how much time should i wait for ban appile?

lyric basalt
meager stag
tired tendon
#

They answered me in 20 minutes

warm haven
#

What should a person do sitting in a car jumping and auto clicker in a fertilizer processing city?

grand obsidian
#

fix your dumb fucking server

#

2 hour rollback minus the loot

#

so lame

terse granite
#

toria turning into facepunch lowkey. I saw a dude on toria long with a account that wasnt even set up lmao

flint dragon
#

Where do i report a cheater?

lyric basalt
marble mantleBOT
#

Hey, @flint dragon

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

near halo
#

where do i get info about my appeal?

naive kindle
near halo
#

will it js show up or smth?

naive kindle
#

If you've linked your discord to your steam acc, you'll get a DM when you've received a response

near halo
#

how long does it ususaly takes for a answer on ban appeals

lyric basalt
near halo
#

fr?

#

i wanted to play wipe

glacial zodiac
#

I have blue builing fundament but i see not enough space even when there is nothing aroung

#

Can someone tell what the hell is going on with this servers ?

thorny token
#

Anyone update me on my appeal, website is down.

shy remnant
hollow iris
shy remnant
hollow iris
#

appeals sorry

shy remnant
#

The banning admin will have a look at your appeal

hollow iris
#

1 hour for the appeal !! my teammate playing normaly right now

shy remnant
#

Wait for the admin that issued the ban to answer

raven mist
hollow iris
hollow iris
mighty hazel
#

I think a player's marksmanship is very good, a bit like a scammer. I will be attacked wherever I appear, but my computer's performance is not very good and I cannot turn on screen recording. Can I apply for support on the official website?

marble mantleBOT
#

您好, @mighty hazel

如果您要举报违规玩家,请使用以下方法:
- 使用我们的举报网站 https://rustoria.co/support/report,并请附上任何与之相关的信息
- 请在游戏公屏输入 /ticket,并包含违规者的ID以及具体违反了什么规则

如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。

如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealCN

thorny token
blissful herald
stable forge
#

why don't u cunts let me reply to appeals instead of instantly closing it the ticket?

near halo
stable forge
#

Not able to 🙂

near halo
#

ohh 😄 😄

#

support on top I guess

#

I would really like to see a metrics about how satisfied are the peoples with rustoria support

shy remnant
stable forge
#

Maybe u guys should do abit more digging before going out and throwing the Ban hammer on people. Because the reason we have been ban Is straight up invalid lmao, Someone with an 0.4kdr for 11 days is cheating always dying 0 info always shot in the back, Yet "his" cheating Grow up.

#

Log on and upkeep my Base for the next 7days please. Thanks.

shy remnant
#

What is the reason you were banned for exactly ?

crimson bough
#

How to buy white list ?

gloomy sparrow
#

if you wish to buy vip you can do that here

gloomy sparrow
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

crimson bough
#

!vip

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

stable forge
#

"Team mate Was cheating" with his 0.4kdr now its jumped to 1.5kdr because of nading some nakeds for 2hours makes sense.

blissful herald
stable forge
#

Skyline mate show me some proof he was cheating

blissful herald
#

there other methods to cheat

stable forge
#

Yes i totally agree with you, But I know for an fact its an false ban lmao

blissful herald
shy remnant
stable forge
#

I'm playing with him 18 Grids away?

#

Must be a new cheat out to be in 2 places at once.. He was in the Team UI only lol, Guess that means im playing with him.

shy remnant
#

If you got associated ban, that means you were or have been playing with them in the current wipe

shy remnant
stable forge
#

Doesn't even state when i log in Association Ban mate, "playing with hacker"

blissful herald
#

as xPiwel said knowing or not knowing somebody cheats on your team is no excuse, thats why they are Temp bans and if soembody keeps playing and getting banned for same thing it can lead to Perm ban too

stable forge
shy remnant
blissful herald
stable forge
#

His Living with his duo, Who is our friend. Well u can go Up keep my base anyway Take ur time logging on.

#

Nading 200+ nakeds and then getting ban is cheating though. 0.4kdr to 1.5kdr in 2hours must be fishy

shy remnant
#

Look, I totally understand your frustration on that. Maybe you did not know the cheater personally, maybe you did not even know that they were cheating. But as stated in our rules : "Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted." (https://rustoria.co/rules/vanilla).
The ban is not a permanent ban, and I hope that next time you'll be more careful on who you invite in your Team UI as this might be the same result over and over

stable forge
#

LOL the cunt wasn't cheating Why can't get you get that into your head? Really would like to know what cheat he was using.

shy remnant
shy remnant
stable forge
#

So you have seen the proof? Or did u ban him yourself?

#

Which one is it

shy remnant
#

But for now, you have to wait out the ban (or make an appeal if you did not already)

nova frigate
#

about time you guys check the reports ! holy.

scenic hemlock
#

@shy remnant so this guy really cheating ?

stable forge
scenic hemlock
#

yes we all need to know

shy remnant
stable forge
#

kekw

#

Because its an False ban and you know it.

blissful herald
crimson bough
#

how to buy vip from Russia ?

scenic hemlock
#

we made it but the time we are here a lot of things happen on the serv

thorny token
#

Its mad Piwel... You wanna see the screenshots of you refusing to assosiation ban cause "its again policy the cheater is gone"...

This is a false ban situation, you flagged the guy cause your shitty .net server AC probably thinks all nade kills are headshots. (Judging by the scoreboard)

Well your scoreboard seems to think hes got 400 extra headshots since yesterday, which I assume is the "100% confirmed evidence"

You have 0 clientside access... You do not have any evidence its so cringe man. Where as I have the pretty much 80% of it clipped. ¬¬

stable forge
#

Well u know i did? you literally just replied 3mins ago to me stating that

neat pumice
scenic hemlock
#

a lot of us already made tickets

stable forge
#

Must b e the fact he went from last place on leadeboard to 3rd in 3hours.

blissful herald
stable forge
#

Which one lad

scenic hemlock
#

can i ask where you see that number ?

blissful herald
naive quiver
#

Is there anyone who will take care of my ban?

stable forge
#

All the cheaters that are actually cheating? and never get ban for it lmao or My Ban appeal

#

#4055cb

thorny token
spare widget
blissful herald
# stable forge #4055cb

ok you will need to be a bit patient till I go trough all the stuff, so spamming here or @ will not speed stuff up ok

scenic hemlock
#

Appeal #82704f

stable forge
#

Thank you ill make a cuppa tea in the Mean time, Would you like one?

blissful herald
thorny token
stable forge
#

I'll make a flask for you

naive quiver
#

Is there anyone who will take care of my ban?

thorny token
#

All of which got like 15 kills man.

#

Not my fault enardo shows up at my base.

shy remnant
scenic hemlock
#

and for us ?

shy remnant
scenic hemlock
#

thanks

shy remnant
#

As it is the same association ban FakeD4N was talking about

scenic hemlock
#

yes

shy remnant
#

The situation is being re-looked entirely

thorny token
blissful herald
scenic hemlock
#

really thanks because we are pretty sure no one of us is cheating

stable forge
#

His with me Skyline

scenic hemlock
#

Appeal #82704f

shy remnant
thorny token
# shy remnant We are, the situation is being looked over entirely again and we will reach out ...

Yeh thank you bro, I know its not entirely your guys job. But the guy is my duo, i've watched him stream hundreds of hours on discord and never once thought he was remotely dodgy, then he managed to get about 300nade kills in two hours and suddenly hes banned for hacking for the first time in like 4k hours on Rustoria Long. He plays here every wipe solo man.

And we've been getting slammed this wipe...

blissful herald
thorny token
#

Err one sec bro

thorny token
blissful herald
torn heart
#

@thorny token
I have an update regarding your situation,
Apologies about the delay from last night, these issues are not always instantly resolved and we needed to look into different factors.
Your team and anyone associated with this situation should now be unbanned, feel free to forward this to anyone else internally of your group.

torn heart
#

We apologize for the issues caused by this, and are working to prevent this from occuring again.

stable forge
#

Thank you guys.

thorny token
#

I appreciate the help. But please allow us some line of communication, we always come to you guys if we have suspects in any of our groups.

stable forge
#

Sorry if i was being a dickhead just annoyed, But thank you for Solving the issue fast.

thorny token
#

You can see that, we literally reported a ban evader earlier yesterday.

torn heart
scenic hemlock
#

thanks guys

thorny token
#

Our group as a whole buys probably 10-30 VIPs per month and we'd really just like to be able to speak to someone if a situation like this occurs again.

stable forge
#

How long does it take for the unban to be revoked off my account?

torn heart
thorny token
#

But I appreciate everyone for taking time out to look into it.

torn heart
thorny token
#

You guys might just have saved our wipe. 🙂

scenic hemlock
#

thanks guys really

thorny token
#

@hearty fulcrum Big thanks for being so understanding yesterday.

storm sage
#

what happened here?

#

cheater association?

marble mantleBOT
#

Hey, @storm sage

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

nova frigate
#

go over ur reports ! this is unreal. less than 1.9 hours pr day since he started playing Rust back in 2019. multiple reports, new faceit profile. around 20% of his friends on steam has been vac banned.

storm sage
#

hey admins last week i got banned for cheater assoc. cause i invited a guy that has main account which is perfectly fine but then when we were off he used his alt to cheat and get items, resulting in a ban BUT i got banned AFTER i logged in and played for a bit so i dont understand still

shy remnant
#

How did you make the report(s) you are talking to ? @nova frigate

spare dock
#

Hello, does Rustoria offer content creation perks for youtuber/streamers like global vip?

nova frigate
shy remnant
shy remnant
storm sage
shy remnant
marble mantleBOT
storm sage
#

okay

storm sage
#

so what now

#

i logged in ?

shy remnant
#

Post your SteamID here

storm sage
#

76561198989169546

shy remnant
#

So I can have a look

shy remnant
#

As only the banning admin will be able to answer you about this

storm sage
#

ah

#

okay thanks for help anyway

marble mantleBOT
#

Hey, @storm sage

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

storm sage
#

alright

shy remnant
#

Create a ban appeal, include all the details you told me and wait for the response

storm sage
#

it says i already got appealed?

#

or is that just that i made an appeal already

shy remnant
nova frigate
#

#9233bf - Its sent in. Check his PC.

storm sage
#

oh ok

#

i didnt see any response but oke

shy remnant
#

You can consult the answer there

storm sage
#

alr

#

is it considered proof of him responding to my questions in the voicecall

#

like the cheater

#

okay i made ticket

near halo
#

Hi, on your servers, when I log in to the server, an error pops up (Disconnected: Play elsewhere) what do I need to do to get rid of it

marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

clever aurora
#

/link

marble mantleBOT
#

Hey, @clever aurora

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

clever aurora
#

/link

marble mantleBOT
#

Hey, @clever aurora

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

amber grotto
#

/link

marble mantleBOT
#

Hey, @amber grotto

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

golden inlet
#

/ticket

marble mantleBOT
#

Hey, @golden inlet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

void condor
near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

near halo
#

/link

marble mantleBOT
#

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

celest rose
#

Hello administrator, I vpnban can you unravel it, thank you id 76561199381469000

#

vpn ban admin

thorny token
#

Is there an admin I can speak to please?

#

regarding my earlier situation.

torn heart
spring meteor
#

Rustoria Monthly EU. merianmeyzirova Autoclick+Autojump+AUtorun+autovoise (White Noise in voise chanel) And admind do nothing. What wrong whith your admins!?

storm sage
#

Is there an admin i can speak too aswell

spring meteor
#

OutPost

#

Do something with this guy.

storm sage
#

<@&274971100184576010> can i speak to one?

torn heart
storm sage
#

i would like to speak regarding my hacker association ban

#

i already made a ticket about it but it seems nobody is responding

thorny dune
storm sage
#

just an ticket

thorny dune
storm sage
#

beacuse im reporting the guy that got me banned while i was offline

storm sage
#

so thats why i made a ticket which implies that i want the cheater banned since he got me banned while i was offline

#

he bagged his alt account which made you guys ban me

thorny dune
storm sage
#

his main?

#

since that was one of his 200 accounts

spring meteor
#

What is so difficult? Do something with this guy so that you can communicate with players in the outpost.

storm sage
#

but i guess neither of them are his main

granite garnet
#

where can you report people who are cheating?

thorny dune
#

Wont go into too much detail regarding another players base, but the admin will have dealt with it at the same time you received your ban

thorny dune
thorny dune
storm sage
#

i am confused on why you banned me since i was offline at that time and logged on for 5 minutes then got banned for assoc

jade cedar
#

when will wipe on 10x?

thorny dune
gloomy sparrow
thorny dune
#

I see you also have a ticket but only the banning admin will deal with that, so you'll need to wait for a response on that.

jade cedar
#

Got it ty

storm sage
#

okay

spring meteor
wicked folio
#

does the 10x eu no bps wipe in 20 mins?

storm sage
spring meteor
#

Or if someone constantly shouts something very racist on the autoreplay, is that also normal?

thorny dune
storm sage
#

yeah i did it am just waiting on response

thorny dune
storm sage
#

thanks for support anyway

near halo
#

Hello, why was i banned for 'Hacking'? lool

bold tartan
#

when I was at home, the sv suddenly crashed, and then I couldn't log in with this error

hearty fulcrum
blissful herald
marble mantleBOT
near halo
marble mantleBOT
#

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

analog plank
#

how long does it usually take for admins to review tickets?

blissful herald
analog plank
#

like number or the fact that there is a cheater?

blissful herald
#

hard to give you like time, 1 min or 20min

analog plank
#

okay thank you

blissful herald
#

we have a of reports, so we need to check them all of course

nova frigate
#

Based on my previous respons from one of ur admins: Is you guys watching some live gameplay a Rustoria `s Anti-Cheat ?,

nova frigate
#

the dude(s) i reported, have suddenly chaged servers. wonder why. proves my point. did the F7 report. but you can say that wathcing some live gameplay decides if a dude is cheating or not. make him watch the HS from 50m in middle of the night(in dark enviorment) be the judge. The whoel raid seemed so spontanious. Just liek eh wwas heading for the base below. There are so many questionable decisions they have done during the period of 23hours he has online since monday. He is clearly server hopping to avoid reports/attention.

Respond from admin : Hello, I spent some time spectating this player and found nothing that leads me to believe he may be cheating.

spring harness
#

I have been banned around 3 months ago in US Main although I haven't been playing the game for at least 6 months now, and I've never played in the US Main server because I'm based in EU. When I tried to appeal, I said I didn't know why I've been banned and my appeal has been declined, I'm confused. I would be extremely happy if you guys helped me out.

old abyss
#

still no help for vip....

#

im so glad i bought it and cant evem use

thorny dune
old abyss
#

yea isee they closed it out after hours of waiting and when isleep

thorny dune
storm sage
#

i got response but can i not get unbanned?

#

they only said we will keep an eye on the player that made me get banned

balmy cypress
#

You unfortunately will have to wait out the ban

noble portal
#

Hi

torn heart
#

!report

marble mantleBOT
#

Hey, @noble portal

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

boreal thistle
#

@ionic mortar do you need help with something?

ionic mortar
#

nah no worries

#

Actually yes

terse edge
#

I PAY FOR RUSTORIA EU LONG AND HE DOESN'T WORK ANY ADMIN?

ionic mortar
#

@noble terrace can i get more slots RTG

ionic mortar
#

and you didnt get it?

terse edge
ionic mortar
marble mantleBOT
#

Hey, @terse edge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

terse edge
#

its ok ty everybody

marble mantleBOT
#

Hey, @sullen copper

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

lucid trail
#

<@&274980199668645888> us main

gloomy parcel
azure solstice
#

Hello, I just started playing RUST and have been playing it all by myself. Today, while I was playing, my game suddenly disconnected and I can't enter the game. The banned reason is playing with hacker but I didn't play with anyone. I play this game alone for a long time. As a newcomer, I had been killed by others many times but I still love this game so much. I am really sad and I think this is a mistake.Please restore my account! I really like this game and eager to entering the game so much! QwQ Please process my appeal as soon as possible and thank you so much!!!

marble mantleBOT
#

Hey, @azure solstice

To appeal your mute or ban on Rustoria, please use the following:

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

restive drum
#

xd

azure solstice
# boreal thistle !appeal

I have already appealed and there has been no result. How long will it take for me to receive feedback?

smoky cape
azure solstice
boreal thistle
azure solstice
#

OK... 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭 😭

#

are u admin?

marble mantleBOT
indigo flame
#

any admins or mods on to answer my questions regarding what is and isnt allowed on servers?

azure solstice
indigo flame
#

@smoky cape ill dm you

smoky cape
#

Ok

thorny dune
# azure solstice Thank you❤️ ❤️ ❤️

I see you submitted your appeal 30~ minutes ago roughly, the admin responsible for your ban is the only one which can deal with your appeal, they've been notified and will review it as soon as possible.

azure solstice
mellow comet
#

how do i make a ticket

#

to report a cheater

smoky cape
marble mantleBOT
#

Hey, @mellow comet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

long pond
#

@fossil igloo YOUR SHITTY SERVER IS OFFLINE AGAIN

#

US MAIN

mellow comet
#

!ticket

marble mantleBOT
#

Hey, @mellow comet

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

long pond
#

<@&274971100184576010>

thorny dune
#

Looking into US Main

frail ginkgo
#

Facepunch should ban Rustia from opening a server

gloomy sparrow
supple berry
#

is the main server dead?

void condor
#

Aware of US_Main, server coming back up

supple berry
#

its still down

#

I was in a middle of a pvp

#

is it gonna roll back?

urban edge
#

did GA lose a fight and the server conveniently went down right after?

vapid oasis
polar cairn
proper laurel
#

admins stop chatting and turn on the server

polar cairn
outer mist
#

What should I do if I just get kicked out when logging into the server?

pallid nymph
#

Hello, i cant play with my teammate because he kicking on Rustoria Eu Long he get message that he get Kickbanning (Hacking) when he join server after queue (he doesn't have cheats)

long pond
#

@fossil igloo free vip for a month since ive had days of downtime during this period?

stable belfry
#

how to i get the kits for steam and discord after i linked all?

polar cairn
stable belfry
#

i will reconnect

polar cairn
# stable belfry i will reconnect

Also, if you link as many accounts as you can, on multiplier servers, you get more points earned each hour 🙂 plus you get kits from them too.

gleaming anchor
#

i just stashed something on eu small and it is not possible to get back out

#

i double checked by grabbing a new one and placing it and when i tried to get the "new" stash out it doesnt let me

#

any admins that can help with this?

stable belfry
#

you mean i get more kits from twitch and etc also?

polar cairn
polar cairn
sand hawk
#

respect, sigma moment

gleaming anchor
#

any admin able to help?

polar cairn
marble mantleBOT
#

Hey, @gleaming anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

  • The support website. Please include as much information as possible.
  • Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

stable belfry
#

its not working

polar cairn
#

Then when that refreshed, Type /auth in-game to claim rewards

boreal summit
#

/auth