support

[hearty fulcrum]

#payment-support

[foggy lagoon]

There are hackers in their team.

Can the administrator check it?

[hearty fulcrum]

!report - please do not call out rulebreakers in the chat. you can create a ticket to report to admins

[marble mantle]

Hey, @foggy lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[glass root]

How much it cost to buy vip to skip the queue

[foggy lagoon]

There are hackers in his team.

[glass root]

@hearty fulcrum

[wispy dirge]

It depends on the server and the level of VIP, check out https://donate.rustoria.co/

[balmy cypress]

?report

[marble mantle]

Hey, @foggy lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[glass root]

how long you think it need that i can go in the game 398 players are infront of me

[balmy cypress]

You are unbanned @kindred turret

[glass root]

?

[kindred turret]

Thanks, I appreciate it

[wintry kite]

the 2x rustoria server is lagging so hard and i lost one of the luckiest starts in rust

[foggy lagoon]

This is the ID in their team.

[marble mantle]

Hey, @foggy lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[foggy lagoon]

One of his teammates has been banned.

[wispy dirge]

We do not take reports via discord, please report them with a ticket

[next urchin]

hello，How many people are there in the EU MEDIUM server?

[wispy dirge]

652 at the time of this message

[next urchin]

thanks

[glass root]

@wispy dirge you think i will come in before 18:30 rn are 350 players infront of me

[wispy dirge]

There is a chance

[next urchin]

Excuse me, can I expand the service?

[glass root]

@wispy dirge yeah and before 19?

[next urchin]

expand the server？eu medium？

[wispy dirge]

!slots

[marble mantle]

Hey, @next urchin

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[next urchin]

only 650 top？

[wispy dirge]

There is also a chance

[next urchin]

ok

[dull elm]

whats the max cap on main

eu main

[next urchin]

May I ask if using the game accelerator will queue up, will be slower than others?

[hearty fulcrum]

it's hard to give an estimate because your chances of joining the server are affected by people leaving the server/queue, and we have no way of knowing the likelihood of that.

[next urchin]

ok thanks

[dull elm]

there is 500 ppl queue on eu main and the cap isnt going up

[rugged bobcat]

thats 350 slots is all or need to waiting add more slots on medium

?

[blissful herald]

#general please

[foggy lagoon]

I have made a ticket. Can the administrator check it?

[tardy path]

is there admin who can tell me why i got banned for playing with hacker even tho my entire team is not banned?

[lethal juniper]

When max slots for medium

[weary skiff]

open a ticket and discuss it there with the admins

!ticket

[marble mantle]

Hey, @weary skiff

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[crisp temple]

Why queue on eu medium is not moving from the beginning wipe?

[blissful herald]

because everyone wants to play and nobody is quitting

[tulip vine]

hey i got a question i got banned for playing with a cheater. We picked the guy in the looking for group section, and i joined thru it aswell. How was i supposed to know the guy was cheating?????? Is there any chance i get unbanned before the 7 day timer ??? Thanks.

[hidden harbor]

Hey support, wtf? I have queue on eu medium again! With VIP subscription

[marble mantle]

Hey, @hidden harbor

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[hidden harbor]

Cause of you, I need to buy VIP again, cause I have no time to wait for your reply... Guys if you wont fix it, I'll stop buying vip

[lethal juniper]

When max slots meduim eu????

[hidden harbor]

check tickets

[glass root]

Know there 243 infront of my anyone think i will be in at 19 clock?

[hasty violet]

Can anyone tell me where I go so the admin can accept me using a VPN?

[lethal juniper]

will the slots be added for eu medium ???

[hasty violet]

Can anyone tell me where I go so the admin can accept me using a VPN? @fossil igloo

[subtle cape]

VPN's are accepted there isn't any type of whitelist. Sometimes the VPN's cause a ban to happen which should be appealed at https://bans.rustoria.co/.

[subtle cape]

They are dynamic so most likely no.

[glass root]

pls add it to 500

[hasty violet]

I use the VPN to improve my ping as I'm from Brazil and it doesn't work due to the connection invalid

[lethal juniper]

will slots not be added?

[hasty violet]

@subtle cape

[lethal juniper]

what is the maximum on eu medium

[subtle cape]

!slots

[marble mantle]

Hey, @lethal juniper

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[subtle cape]

Contact #network-support-old

[lethal juniper]

!slots

[marble mantle]

Hey, @lethal juniper

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[lethal juniper]

So what's the maximum???

[glass root]

450

[subtle cape]

Don't know

[lethal juniper]

A good admin😂

[glass root]

450 players

<@&274971100184576010> can someone put the maximum player count from 450 on 500?

[boreal dew]

How can I see the next wipe map of us medium vanilla

[gloomy sparrow]

!slots

[marble mantle]

Hey, @glass root

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[gloomy sparrow]

!map

[marble mantle]

Hey, @boreal dew

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[glass root]

And why it dont go up?

[gloomy sparrow]

It automatic

[glass root]

Yeah why it dont go automatix up?

[gloomy sparrow]

What server are you on?

[glass root]

Rustoria.co Eu Medium

[gloomy sparrow]

Medium rn is at 700 pop and it won't go over since it would heavily impact perfomance

[glass root]

It isnt on 700

Its on 450 and like 300 in the queue

[glass root]

Thats cap

[gloomy sparrow]

Dont think that the que is accurate on battlemetrics tho

[glass root]

Why i cant send a screen?

Lool in general i will send screen

[gloomy sparrow]

You aren't verified

[glass root]

That means?

[gloomy sparrow]

If you aren't verified you can't send pictures

[gloomy sparrow]

!link

[marble mantle]

Hey, @glass root

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[glass root]

I will send ya the picture in DM

I send it

Can you check it

[gray obsidian]

where is small bp

ip*

[vapid sapphire]

whyyy i have 10000 ping

man i am in EU and the server laggg

fix it

[gloomy sparrow]

#oldserverinfo

[quick bluff]

EU MAIN IS DOWN

[leaden flax]

can i see the winning map of us medium?

[limber merlin]

hi i bought vip by misstake what can i do help please i am reseller and selling 10-15 vips in a day maybe more but 1 vip i bought by mistake

[hexed nimbus]

Lol @balmy cypress

[ashen light]

restart is coming to eu main?

When new event?

22 00 moscow time?

[toxic shard]

no idea what is moscow time, but reset are in the morning

[jagged tangle]

SERVER CRASHED AND I GOT FUCKING LOOTED

[hexed nimbus]

And why is this a support question??

[jagged tangle]

ROLL THE SHIT BACK

[toxic shard]

sorry can't read full caps messages

[hexed nimbus]

https://tenor.com/view/caps-lock-all-caps-squidward-yelling-capital-letters-gif-15045768

[limber merlin]

i cannot send screenshoot here?

i need help i bought by misstake vip

today i bought 20 vips

and one of them by misstake what can i do?

[blissful herald]

#payment-support nake a ticket and guys there can help you out

[strange wing]

freeze noprmal?

[cunning carbon]

barrels and boxes are not spawning on eu main(atleast at dome)

[hexed nimbus]

Takes time think it’s 10 for normal 20 for green

[cunning carbon]

nooo, it depends on pop

[hexed nimbus]

And some monuments don’t spawn if you sit on them

[keen rapids]

eu main large oil rig fuse room bugged

[cunning carbon]

before server lagged it spawned in every 2-3 minutes

now it didnt spawned after 15

[hexed nimbus]

Send a ticket

[cunning carbon]

<@&274971100184576010> I dont know that you know or not but EU Main is bugged, nothing is respawning. No barrels, no boxes, nothing

[astral obsidian]

help

<@&274971100184576010> help increase the number of slots eu medium

<@&274971100184576010> why are there 900 people on another server and 850 slots, we have only 625

[marble mantle]

Привет, @astral obsidian

Слоты на наших серверах динамические. Это означает, что сервер будет автоматически увеличивать или уменьшать слоты в зависимости от очереди.
Этот процесс полностью автоматизирован, и персонал не может влиять на уменьшение или увеличение слотов!
Не смотря на то что, слоты являются динамическими, всегда будет определенное ограничение, гарантирующее наилучшую производительность сервера, что обеспечит пользователю положительный опыт игры.
Наши месячные или двухнедельные сервера не будут увеличивать свои слоты, чтобы соответствовать нашим основным серверам, поскольку это не соответствует ожиданиям месячного или двухнедельного сервера.

[deep gulch]

hey bossman

I got banned on rust and my ban got removed, i tried to play rustoria and it says im ban evading. I have proof that my ban was removed

[blissful herald]

!steamID

[marble mantle]

Hey, @deep gulch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[deep gulch]

76561198309407175

[astral obsidian]

<@&274971100184576010> 've been standing in line for 3 hours and have advanced 30 people in total

[blissful herald]

your other account is banned and I do not see that it would have been removed - have you the ban appeal ticket number?

[ashen light]

what with server??

eu main so lagging

omgg

100 second ms

omg

[blissful herald]

there no need to tag admins for that, you just will have to wait in queue, everyone wants to play, not only you

[ashen light]

WHAT WITH MAIN

wtfff

fix the fucking main

[deep gulch]

which account if i may ask? this is the only rust steam account i have

[blissful herald]

no

make a Ban appeal then please

[ashen light]

RESTART MAIN PLSS

SERVER BIG LAGG

SOO BIG

[cunning carbon]

skyline restart main pls

[blissful herald]

restart won't help but I have notified our guys to have a look into it

[ashen light]

RESTART

[cunning carbon]

tyty

[ashen light]

Skyling its help for server

when update

[astral obsidian]

so we have more queues right now than on another server and our slots are not increasing

[ashen light]

of eggs

[astral obsidian]

so we have more queues right now than on another server and our slots are not increasing

[ashen light]

idiot?

why you replied this message

copypaster

[deep gulch]

I made a ban appeal bossman, are you able to look at it so i can play wipe?

[balmy cypress]

will be looked at when its looked at

Tagging will not speed things up

[blissful herald]

somebopdy will look into it

[ashen light]

you always saying it

and server always restart

when UPDATE tell me

of eggs

[blissful herald]

probaby said it like 3-4 times ever

so don't know why you saying saying all time

[ashen light]

tell me hey

listen here

[hexed sentinel]

Hi, is there an admin that can help me with my case? Berch offered to help but he doesnt seem to be online at the moment

[astral obsidian]

so we have more queues right now than on another server and our slots are not increasing

[toxic shard]

if you mean on medium, well it's normal it's a medium server

[astral obsidian]

you can expand the slots by at least 50-80 slots

[balmy cypress]

You can buy VIP or wait in the queue

Slots automatically expand as much as we can without hurting performance

[hexed sentinel]

Hi luke, do you think you can look into my ticket?

[astral obsidian]

I can't buy a VIP because I live in Russia

[balmy cypress]

If its an appeal, you will see a response asap

[hexed sentinel]

no, its not an appeal

[balmy cypress]

Where is your ticket

[astral obsidian]

I can't buy a VIP because I live in Russia

[balmy cypress]

I am sorry but in that case you just have to wait

[hexed sentinel]

I submitted an appeal over 20months ago and I was wondering if I can get it checked out for appeal again, I can link berch's message if you want

#support message

[balmy cypress]

Katsu — Today at 17:55
no, its not an appeal

https://tenor.com/view/kurt-angle-gif-15112361227290036695

[hexed sentinel]

well an appeal to an appeal

[balmy cypress]

Just checked your ban and I have no intention on unbanning you based on what you said

[astral obsidian]

Russian Russians can make a VIP for us so that we can buy it. There are a lot of Russians playing on our servers.

[fringe mantle]

who i get help from?

[balmy cypress]

Its not us blocking russians, we don't block anyone. Just the situation you guys are in that makes things hard. We cannot help in that case

[wintry wing]

eu main is raped

[balmy cypress]

If its your friend banned it would need to be him appealing

[fringe mantle]

its me thats banned iv appealed but once i appeal once it dosent let me appeal again

i waited 2 years to appeal again

[hexed sentinel]

okay, it more of an appeal to appeal sorry for poor wording

I would really appreciate it if you can help me

[fringe mantle]

i got banned 3years almost 4 years ago by a stupid decision

[royal thicket]

why am i still muted after 15 months

[dusty saddle]

!ticket

[marble mantle]

Hey, @royal thicket

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[balmy cypress]

Was your appeal blocked?

[fringe mantle]

not sure when i try to appeal again it just says u cant appeal anymore

[royal thicket]

it’s beyond tickets i need admin help not chat mod sir

[balmy cypress]

Doesn't look like you've connected in 8 months almost

in game or where?

[dusty saddle]

have you opened a ticket?

[royal thicket]

in game

[dusty saddle]

!steamid

[marble mantle]

Hey, @royal thicket

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[royal thicket]

he has my steam id if he knows when i last connected

[balmy cypress]

[US] Rustoria.co - 2x Vanilla

Last Seen:
7 months ago

Perhaps I have an old one

[royal thicket]

that sounds right

but i’m still muted

:(

[balmy cypress]

How do you know you are still muted

[royal thicket]

they say perm but 14 months

and appeal keep denying

[light quartz]

VIP

[balmy cypress]

Hey, whats up?

[balmy cypress]

Oh I see

You won't be unmuted

Very lucky to not be banned tbh

[royal thicket]

I’m not sure how that even makes sense, banned for chat spam?

[balmy cypress]

For doxxing and what seems like excessive racism

[royal thicket]

All of the racism is explainable

I said a slur that’s commonly used in my vocabulary

[gleaming hound]

what a stupid reply

[balmy cypress]

sat here laughing so hard

[deep gulch]

😂

[royal thicket]

no but i’m being fr

[gleaming hound]

maybe you do need a ban then lmao

[royal thicket]

i’m literally black

[gleaming hound]

honestly LMAO

[balmy cypress]

Its normal to dox for you too or?

[royal thicket]

and the curry thing was mentioned to a player named curryman

[toxic shard]

[royal thicket]

public info is not doxxing

smiley & hyperthermics names are known in the community

i didn’t say their address or anything else

i said their first names

not even including their last names

how is that doxxing?

i’m just being 100% real at this point

anything deemed “racist” is false and if you consider first names as doxing then idk

[toxic shard]

Let me summarize : "your moderation is shit, what I say is not against the rules, if you unmute me I will do it again as I don't break the ruels from my perspective"

[royal thicket]

i just want to speak to the people again

[royal thicket]

false

[toxic shard]

well it's what you just said

[gleaming hound]

use skype, teamspeak

[dusty saddle]

ventrilo still exist too.

[gleaming hound]

brought back a deep locked memory

[hexed nimbus]

impossible

you need a brain to have a memory

[coral mountain]

hello

can someone look onto rustoria 2x eu this guy is cheating hard

37 hours only headshots

[hexed nimbus]

dont call out in public and make a ticket

[blissful herald]

!report

[marble mantle]

Hey, @coral mountain

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[blissful herald]

his banned, but make a report next time ok

[vast blaze]

can we get some support please?

[hexed nimbus]

maybe if you state the nature of it

[vast blaze]

we got banned for playing with someone who was evading which we didnt even know about

[blissful herald]

you been playing with LUX a lot on different accounts, trust me you knew exactly what where you doing

right @olive plover

[olive plover]

right

[blissful herald]

there we go, so you get punished, next time it might be longer ban

[coral mountain]

can i curse?

i fucking love you @blissful herald

[olive plover]

not right

[cedar sentinel]

alooo he is not cheater what do u mean @blissful herald

[brisk wasp]

plese can we get support

[heady ember]

these people lmao

[blissful herald]

well his ban evading and he did get Game banned for cheating

[olive plover]

ok i need my vip back😂

[blissful herald]

anyway feel free to make a Ban appeal

[vast blaze]

bro

can we explain the entire thing

trust me its a missunderstanding

lux isnt cheating

[silver root]

guys can you help me

[vast blaze]

idk you can listen to us

[cedar sentinel]

broo he is not he is soo noob

[blissful herald]

did he got banned for cheating?

[vast blaze]

no

[blissful herald]

@olive plover

so....

[olive plover]

i know some one give you the wrong info about me and you banned me

[vast blaze]

not playing with me anyways

trust me bro on chat

[blissful herald]

anyways make appeal

[vast blaze]

this thing will be hard to explain

[olive plover]

his name is sotex

[marble mantle]

Hey, @vast blaze

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[brisk wasp]

skyline plese just come to support

[light slate]

I got banned for hacking

I’m definitely not a hacker

Wouldn’t even know how to hack

[olive plover]

me too

[cedar sentinel]

@blissful herald plz man we paying every time vip we are not that dumb to play with cheater plz come support

[silver root]

bero i have 12 players ahead 2 hours bro why

[vital eagle]

@blissful herald its kicking me for hacking, can u check if i am really banned and make a ticket?

[light slate]

I’ve filed a ticket online how do I find out about next steps?

[vital eagle]

i played here before without any problems

[brisk wasp]

bro i just need to explain a thing it will not take 3 min of ur time

[olive plover]

no do wanna my explane

[brisk wasp]

just join

[vast blaze]

literally we always buy vip and shit and what happened is a misunderstanding trust me

[olive plover]

bero explane for him please

[light slate]

Join where?

[hexed nimbus]

you are

[vital eagle]

oh okay, for what?

[hexed nimbus]

like it says hacking

[cedar sentinel]

@blissful herald plz come to support

[vital eagle]

yeah but i have played here before without any problems

[valid lodge]

!ticket

[marble mantle]

Hey, @valid lodge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vital eagle]

i dont know how to deal with it

[sinful lava]

I bought the vip from another server i made a mistake i can get a refund ?

[hexed nimbus]

untill now

[sturdy tartan]

is there diff between cheating or hacking

[hexed nimbus]

same thing

[hexed nimbus]

!appeal

[marble mantle]

Hey, @vital eagle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cedar sentinel]

@blissful herald plz come to support its not gonna take 3m for ur time

[hazy berry]

!appeal

[marble mantle]

Hey, @hazy berry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

appeal your ban like everybody else mate

[vast blaze]

bro

[brisk wasp]

bro @blissful herald just come for 3 min we need to tell you somthing i cant doit on a tiket a swear

[cedar sentinel]

bro he is not cheater

[vast blaze]

what happened to us it isnt a normal case

[weary skiff]

don't @ admins like that it'll js make things worse js wait for a bit

[cedar sentinel]

@hexed nimbus he is not cheater

[hexed nimbus]

if you got banned the appeal is the way to resolve it not on here appeals is the one and only way

[brisk wasp]

bro our case is more complicated to say it on a ticket

[cedar sentinel]

we paying 50d every waip more than we are not that dumb to play with cheater

[light sorrel]

can my VIP status on US main be looked into i opened a ticket for it and got a tickettool message back but when i try to view transcript i get invalid request

[olive plover]

@balmy cypress my bro

👆👆

[tulip vine]

yo admin please unban i didnt do shit. i just played with a kid from YOUR discord server from the looking for group and i guess he was cheating but how was i supposed to know

????????

[tawny grove]

76561199201728615 VPNban

Wipe it right away. It's almost too late. Please ask the administrator to check it manually

[weary skiff]

!appeal

[marble mantle]

Hey, @tulip vine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tawny grove]

76561199201728615 VPNban
Wipe it right away. It's almost too late. Please ask the administrator to check it manually

[split prism]

make sure you filled out a ticket in #payment-support with the correct details and an admin will check it out shortly

[tulip vine]

yeah i made an appeal and it got denied idk why you have looking for group section when you ban people for playing with others from your discord.
think about it @marble mantle

[split prism]

You recieve an association ban if you play with soemone cheating/rulebreaking, its how it is for everyone

[tawny grove]

@split prismCan you help me take a look?

[stuck briar]

why can't they expand the slots to EU Main?

[weary skiff]

!slots

[marble mantle]

Hey, @stuck briar

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[desert imp]

Hello, I accidentally bought a subscription on the wrong account.

[sturdy tartan]

Thats actually garbage from them when u didnt even know it lol

[split prism]

!ticket

[marble mantle]

Hey, @tawny grove

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tulip vine]

yeah ofc i get it but its a guy from your discord. how was i suppost to know. you didnt even give the reason for the ban to the guy. what is this

[weary skiff]

you can head to #payment-support and open a ticket and see what they can help with

[tulip vine]

yeah and now i cant play wipe and ym vip is for nothing

[split prism]

we cant vet everyone in the discord to know if theyre cheating, anyone can join the discoord its up to you to watch who you play with

[tulip vine]

i legit pay these people

you work for me

[tulip vine]

than the section should exist

you know how many people cheat in this game ?

[split prism]

thats on you to watch who you play with

I play in a group aswell and I vet everyone I play with

[tulip vine]

but how am i suppost to know

the guy was playing like a normal player

not sus at all

[split prism]

check their profiles

[tulip vine]

i did the kid had 5k hours and skins

like cmon now

this some bullshit

[split prism]

you can appeal the ban, but its only 7 days

[tulip vine]

i already made appeal and got denied

[split prism]

also, you can ask staff to check their profile out for you if you have any worry

[tawny grove]

@split prismSubmitted, can you take a look? I'm very anxious to delete it.

[split prism]

I dont have permission for tickets but an admin will get to it when they have the chance

[tulip vine]

how would that help when he has skins and 5k hours. seems like legit player you know

but okay

ill take my lose

but doesnt feel fair

[split prism]

check battlemetrics aswell

[tawny grove]

Are there administrative staff?

[tulip wadi]

my vip isnt working for us medium

[near halo]

Расширьте слоты на us small

[tawny grove]

76561199201728615 VPNban Report submitted

[onyx nacelle]

when do slots open on medium

[gray obsidian]

open slot on small

[tawny grove]

Fortunately I got the VIP card in advance

[onyx nacelle]

anyone know when slots open

[rigid mango]

@vast blaze you still banned?

[light jackal]

I BOUGHT vip and it wont work????????????

[rigid mango]

Get better at rust

[wet sundial]

open up medium

[rigid mango]

That’s the problem

[onyx nacelle]

fr

like let me in dawg

[light jackal]

@rigid mango

you ass

quiet

lil man

[thorny dune]

Please open a #payment-support ticket

[smoky stone]

I need the administrator to help me

[light jackal]

berch

i figured it out

nvm

[onyx nacelle]

@thorny dune when do slots open

[smoky stone]

@thorny dune

[formal sky]

yo

[thorny dune]

The slots will automatically open up to the point of performance for that server

[formal sky]

my vip not working

what should i do

[thorny dune]

Feel free to DM me

[thorny dune]

Please open a #payment-support ticket and they will assist

[formal sky]

yo

where would I find the transaction ID

[shrewd radish]

when does the easter update go live on your servers?

[wet sundial]

no ive been in 30 q sence the second it wiped

[astral obsidian]

<@&274971100184576010> help ls

[balmy cypress]

Probably helps if you write your issue

[sudden siren]

How to buy vip again?

[shrewd radish]

luke

[balmy cypress]

https://donate.rustoria.co/index.php

[sudden siren]

Ty ❤️

[molten elbow]

what was the command for translate?

[trail jetty]

will 2x vanilla stay at 20 players? why is it so low does it usually go up?

[green current]

stuck on receiving data do i literally have to restart now

[balmy cypress]

depends if more players connect

[trail jetty]

well duhhh

[balmy cypress]

Just wait and you will get in

[green current]

okay

[balmy cypress]

Exactly what I was thinking about your question 😛

[molten elbow]

yo luke, command for translate into the servers?

[timber bridge]

!translate

[marble mantle]

Hey, @molten elbow

To disable automatic translations on our APAC servers, please use the following commands:

• /translate off to disable translations
• /translate on to enable translations
• /翻译 & /번역 for Chinese and Korean.

[molten elbow]

ty

[shrewd radish]

when does the easter update go live on your servers?

[grand grove]

how can you report someone?

[shrewd radish]

F7

[grand grove]

is there no report on dc?

[shrewd radish]

idk

[green current]

its been 15 minutes so far, do u think itl still load?

[dusk scroll]

rustoria us main is wiped?

[timber bridge]

!report

[marble mantle]

Hey, @grand grove

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusk scroll]

rustoria us main was there a wipe?

rustoria us main was there a wipe?

[toxic shard]

#oldserverinfo

[unborn socket]

Hey support i need help...

i bought vip for Rustoria Eu Main vanilla for 5 days but it dosent work i need help

[near halo]

How can I know the admin who issued a ban?

[crude herald]

!report

[marble mantle]

Hey, @crude herald

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[turbid spade]

hey support i need help i was falsely banned and its thursday wipe ive sat in this que 3 times and have lost the most crucial first hour part of the wipe and i never was cheating like please fix

[shy remnant]

!steamid

[marble mantle]

Hey, @turbid spade

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[turbid spade]

76561199345795534

[unborn socket]

can i please get help admins...

[summer patio]

i got 4k hrs im 28 LFG

[olive plover]

i make an appeal @balmy cypress on my main account

[shy remnant]

Fixed

[turbid spade]

thanks a bunch

[shy remnant]

How can we help ?

[unborn socket]

with vip

My Friend bough it for me on Rustoria EU Main the vip for 5 days but it dosent work

[shy remnant]

Did he put your Steam ID as a "gift" while purchasing the VIP for you ?

[unborn socket]

Yes he did

and it was the right one...

[shy remnant]

Then follow this please:

!vipissues @unborn socket

[marble mantle]

Hey, @unborn socket

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[unborn socket]

I dont really understand what i should do im sorry, but i really need help..

[half lagoon]

the most blattent cheater

on rustoria main he ban avision nr clan

[shy remnant]

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at ⁠#payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[half lagoon]

he treying to name swap

[marble mantle]

Hey, @half lagoon

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[calm kite]

I acquired VIP status one hour ago. You can check if the VIP is not working 76561198111010130

[marble mantle]

Hey, @calm kite

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[light slate]

If you submit a ban appeal and have linked discord will you receive a private discord message?

[balmy cypress]

yes as long as your DM's are open

[light slate]

How can I check that?

[balmy cypress]

your dms are open

[light slate]

Ok thank you

[fringe mantle]

So luke what can i do now no way of getting unbanned or reappealing?

[near halo]

@balmy cypress Can you check dm, you dont even have to answer just read

[balmy cypress]

Doesn't look like you've appealed before so you should be able to appeal

[balmy cypress]

I did read

[near halo]

Please consider that, I really want it to end, we wont be trying so hard for it if he was really cheating trust me

[fringe mantle]

For me it says ban already appealed

[balmy cypress]

can you send the steamid you are logging in on

[vast blaze]

some1 please check Payment Support Store-19164

[fringe mantle]

76561199259648125

[balmy cypress]

just wait

can't reply immediately

said that in voice too 😄

[vast blaze]

ok thanks👍

[balmy cypress]

appeal on your main that got the original ban

[fringe mantle]

Can’t got hacked

I’ve lost all that information

[wispy dirge]

You can engage with Steam Support to work on getting the account back here https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988

[frail pivot]

got banned for association would like to talk to admin

[wispy dirge]

?appeal

[marble mantle]

Hey, @frail pivot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wispy dirge]

Please put in an appeal for an admin to look into and they can work with you that way.

[tardy path]

how long ban appeals take normally?

[fringe mantle]

I’ve tried but the account is deleted I think don’t remember any information I lost that account like 3years ago

[void condor]

Can you hop in waiting for support

[west mica]

!mapfiles

[marble mantle]

Hey, @west mica

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[west mica]

@wet relic ^

[minor temple]

!steamid @glacial glade

[marble mantle]

Hey, @glacial glade

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[glacial glade]

76561199235906644

[rare nova]

got banned for association would like to talk to admin

76561198169934995

[keen pecan]

<@&274971100184576010> hello I have a question pls

[minor temple]

No need for the tag, but what's the question 🙂

[frail pivot]

76561198065554339

[keen pecan]

ho sry first time I write here x)

I buyed a legend pack for a server, if I want to change server I can transfert the pack or I need to buy another one?

I buy recently

[minor temple]

If you've logged into the server you purchased it on then, no that would normally be considered used and we would not be able to transfer it.

[keen pecan]

ha :/ I claim it one time

[fringe mantle]

any help luke on what i shud do

[keen pecan]

it's 2 times for the month or 2 times by wipe?

[minor temple]

Which server?

[keen pecan]

Im x10 eur

but I wanted to test x5, bcs it's trio

I just want to know if it's possible before test the server

I dont need to have the pack for this wipe I can wait the next but just need to know before 🙂

[hot rock]

joke of admins XD

[rare nova]

what proof do you guys even have? @balmy cypress

[minor temple]

It's one kit you can claim every wipe after 3 hours, You can just claim in 2 halves so as many don't like to do it all in 1 go

[keen pecan]

and I can transfert that to the x5 on the next wipe If I want to play on it or not?

[minor temple]

No I'm afraid not if you've logged into the 10x

[keen pecan]

ha ok so I will wait the next month for play on x5

[feral stag]

https://tenor.com/view/ripbozo-packwatch-rip-bozo-pack-watch-smoking-smoke-gif-25173473

Told you he aint playing again

[solemn wasp]

Is admin in here to report

[wispy dirge]

What can we help you with 🙂

[solemn wasp]

We have this group going around calling people the n word and saying some messed up stuff in our server

[wispy dirge]

Which server?

[solemn wasp]

US Main Vanilla

You need their names?

[coral mountain]

cheater raided

[marble mantle]

Hey, @coral mountain

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[coral mountain]

❤️ support

whatever they pay yall it should be more

[wispy dirge]

Are they saying over voice?

[solemn wasp]

Yes

[wispy dirge]

All volunteer baby!

[weary skiff]

they don't moderate voice chat im pretty sure only text

[vale sand]

luke told me to come to discord?

[minor temple]

!steamid

[marble mantle]

Hey, @vale sand

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vale sand]

76561198142908254

[marsh fulcrum]

Does this server not have a grace period for the game crashing ??

[weary skiff]

nope no grace period

[solemn wasp]

Ahh is that true? You can’t report voice racism?

[zinc copper]

how do u make a ticket

[weary skiff]

!ticket

[marble mantle]

Hey, @zinc copper

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy dirge]

We generally do not mod voice as there is no log of who says what.
But each case is unique and the admin can use their judgement .

[coarse void]

how do you ban someone, when suspecting hard cheating? admins just sy they spectate the dude , sure.... and thats it. i aint going to have blatant clip where dude just jumps out with aimbot.. obviously cheaters are not stoopid.

[vast blaze]

funny thing is you know the first ban is a false ban you're just too scared we'll come and raid your base every time we play main 🥱

doesnt matter we wont play with lux unless he gets unbanned so dw you'll get delt with in the future

[feral stag]

https://tenor.com/view/take-the-l-bozo-gif-25355134

[vast blaze]

lmfao

kk bud

[feral stag]

I own you, everytime i see you there is me making a hole in your base

[vast blaze]

LMFAO love the delusions

[feral stag]

I do what u guys do irl

[vast blaze]

love doing it irl

crazy

racist fuck

[coarse void]

this is retarded, the guy literally cheats but the damn ticket got denied 2 times

like wtf admins....

man ima start doing same shit -_-

[gloomy sparrow]

@vast blaze @feral stag Please move this conversation to #general

[vast blaze]

admin ban him for racism lmao

[chilly storm]

Good afternoon guys I just got did appeal 3 days ago about my account banned about 4 years ago all my friends are playing right now in your servers and I would like to join but I’m banned can someone help me with this thank you very much

My ticket is still in pending

[gloomy sparrow]

!steamid

[marble mantle]

Hey, @chilly storm

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[chilly storm]

76561198401166999

This is my ID

[gloomy sparrow]

@lofty igloo @hexed rain How can we help?

#looking-for-group

[echo narwhal]

!ticket

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[broken plover]

!ticket

[marble mantle]

Hey, @broken plover

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[chilly storm]

Can someone review my appeal please I have been in pending 3 days

[smoky cape]

The only person who can look at your appeal is the admin who banned you

The standard response time is 1-3 business days, but can be more or less based on the situation.

[chilly storm]

Got it thank you

[light slate]

hello any way I can get an admin to look at my appeal?

[smoky cape]

The only person who can look at your appeal is the admin who banned you

[light slate]

ok, another person that I was banned with has been reviewed

and they are back in the game

they mentioned that the admin said I was defently cheating

which I defently wasn't how can i go about getting this reviewed?

[minor temple]

Have you made an appeal on the website?

[light slate]

yes I have

and my discord is linked

luke sent me a message to test it out

[minor temple]

I cannot see any appeal on the website for you

[light slate]

Chongo

is my in game name

76561198070419897

steamID

[minor temple]

Can't see one there. Do you have more than 1 steam account? Maybe you logged in on a different one or something?

[light slate]

yea I have another one as well, I submitted one for both

[fiery mica]

i need help

i bought q skip

[minor temple]

Are you banned by rustoria or EAC?

[fiery mica]

this morning

and its not working

[light slate]

Appeal #852ef3

[minor temple]

Have you got the appeal ID?

[light slate]

Appeal #852ef3

[minor temple]

#payment-support Please could you create a ticket here any this can be looked into for you

[fiery mica]

i did no one ansewered

[minor temple]

What was the ID for your other account you appealed on?

[light slate]

jav4181

let me get that appeal id

Appeal#7182e3

[minor temple]

So this account is gamebanned currently

[light slate]

yes i messaged FP

and they said its a game susepetion

Game suspensions

which is due to expire on March 28th

[minor temple]

You will not be able to play here while you have any active Rust game ban.

[fiery mica]

please help man i just wasted my money on this shit

[light slate]

ok, i'm fine with that

I Just want to make srue

i'm not banned on this server

any way to figure out why i was game susensions

or why when i try and login on my chongo account is says hacking?

[minor temple]

It's something only a few people can handle due to the personal info etc involved. They will be able to look into it further as soon as they can

[light slate]

sounds good

thank you

[minor temple]

@light slate That was to another player. You have a gameban. In line with our rules you cannot play here on another account. Hence the active ban

[light slate]

YES to another player he said i was hacking

when i defently wasn't hacking

[minor temple]

Well what ever you were/ were not doing to get yourself game banned I would suggest refraining from doing it in the future

[acoustic portal]

im having ping and packetloss issues once again on US Small!!!

[light slate]

i'm open and hosent i even asked if using an auto clicker was a bannable thing

I was told no

[lyric basalt]

please open ticket in #network-support-old

[timber bridge]

We do not moderate it since we cannot consistently moderate it - however, EAC does - I have seen multiple bans happen because of that, EAC states any 3rd party program that alters how the game is played is bannable.

[light slate]

its not 3ed party its windows accessibility feature for the disabled.

[chrome bone]

hey i have donated and im not getting the rewards in game after connecting my steam to the website

[light slate]

Yes i'm not arguing that

[timber bridge]

IE. 3rd party, windows auto clicker included. This was not made or ever made aware it is allowed to be used to auto-sell which gives an advantage. Again we don't moderate it right now but FP/EAC does, ig if it is temporary be glad 🙂

[light slate]

ok so if i can share your admind saying its ok to use

will you unbacn me

[minor temple]

If your Having trouble with Paid kits, if you create a #payment-support ticket they will be able to look into this for you

[light slate]

unban me?

[timber bridge]

I mean you aren't allowed to play until the ban is lifted, once it is lifted your appeal can reviewed again. But @minor temple can give more details on that right now since he was discussing your case, I just kind of was explaining things.

[light slate]

sounds good

thank you

[supple cave]

I gifted my friend vip for US Medium and he sent me his steam id (76561199016757557) and it still has yet to work for him even though its worked for me anyway a staff member can check if it got sent to him or if it was the wrong vip?

[simple lake]

have you changed the host? why has ping become significantly higher on main server

[fiery mica]

i been waiting 30 mins man

[marble mantle]

Hey, @supple cave

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[minor temple]

#payment-support Will be able to look into this for you.

[supple cave]

Thanks

[wispy dirge]

As there are very few staff who have access to those tickets a reply may be delayed, give it about a day for a reply, sometimes they are faster to respond depending on what their work load is

[ember compass]

how do i put a ticket through in regards to a refund - i have bough VIP for Rustoria US medium im an EU player and its lagging insanely, i have had consistent lag playing this server for the last 3 hours and i wish to stop playing this server due to the extreme lag - please help

[hearty fulcrum]

!vipissues - if you have already used the vip, you will likely not be eligible for a refund

[marble mantle]

Hey, @ember compass

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[slow light]

<@&274971100184576010> The assigned blocking time has passed 1 week, but I am not allowed on the server!

[timber bridge]

Wait 10 more minutes so the server can sync the unban.

[fiery mica]

45 mins no one accepted my ticket

[simple lake]

have you changed the host? why has ping become significantly higher on main server

[split bear]

Can someone check my mute ticket all I did was ask my teamate in chat for a bag then I got mute banned, i msg him in chat for bag since he was muted and I was muted on discord !

[timber bridge]

Will take a look.

[wispy dirge]

As there are very few staff who have access to those tickets in order to keep your information private, a reply may be delayed, give it some time for a reply, sometimes they are faster to respond depending on what their work load is

[timber bridge]

What is your friends name?

Actually dm me.

[fiery mica]

honesty can i just get a refund>

[near halo]

hello admin

i just got banned from the server and it said "join discord"

[timber bridge]

You will need to wait for #payment-support to respond.

[timber bridge]

What was the name at the end of that?

[near halo]

i have no clue right now my game crashed.

give me 1 sec please

[timber bridge]

!steamid

[marble mantle]

Hey, @near halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fiery mica]

dawg i spent a total of 200 bucks on q skip this is nut

[slow light]

<@&274971100184576010> 10 minutes have already passed, it also does not allow access to the server

[near halo]

marzy

[timber bridge]

@lyric basalt

[wispy dirge]

#looking-for-group

[slow light]

<@&274971100184576010>

[lyric basalt]

!appeal @near halo

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slow light]

@echo venture

[timber bridge]

Let me take another look. One sec.

[timber bridge]

try again

[slow light]

sec

[slow light]

He doesn't come in

It's been 30 minutes already

<@&274971100184576010>

[halcyon yarrow]

question can you unblock the IP I made a ticket 3 days ago no one answered

[fiery mica]

dude this is unreal i been waiting 1 hour

[crude timber]

ive been in a 6 player q for 2 hrs

[near halo]

Im not trying to take up too much time, if i could just have a quick chat with marzy 🙂

[slow light]

<@&274971100184576010> Will someone help me!?

[thin plover]

you've tagged us enough I think, we can read your messages

you're just spam connecting

don't touch your keyboard or pc for 10-15 minutes

and try again

put a timer on if necessary

[fiery mica]

can some1 give me an estimate on how much longer i have to wait its been an hour and 10 mins

[thin plover]

the people that can take care of payments are very few for your information security, you'll have to be a little patient

[fiery mica]

how long tho

[lost echo]

When do servers force wipe

[fiery mica]

i cant buy it again ive been patient

[thin plover]

I am unsure as I'm not part of the payment team...

[timber bridge]

!force

[marble mantle]

Hey, @lost echo

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1712257200:F> (your local time) is the time of the next force wipe and it will happen <t:1712257200:R>.

[fiery mica]

and if i leave my compute and dont ansew when they respond they will close my TICKET

[thin plover]

no, your ticket won't be closed

I don't know your situation but unless refund or whatever you are seeking is really not possible then your ticket will stay open

[fiery mica]

i bought q skip and its not working

[crude timber]

hey man ive benen in a 6 player q for 2 hrs

[soft blade]

how long to have a ticket reviewed? i have a hacker at my base

[near halo]

.

[fiery mica]

like i bought it man

[thin plover]

probably because no one is leaving the server

[crude timber]

no people are leaving

its js not putting me in.

[thin plover]

how do you know people are leaving

[hearty fulcrum]

it is wipe day, so admins probably have a lot of tickets to go through. please be patient, and i'm sure they'll check when they are able to

[near halo]

Any chance we can have a quick chat?

[lyric basalt]

Hey how can I help you ?

[thin plover]

you can type your problem here and we can help you

[fiery mica]

at this point idc bout my security i got ten bucks on my debit card i just want to fufil my rust adiction

[near halo]

Its about a homie that got banned and its a bit fucked rn because we planned this wipe a week ahead and he got kickbanned for something in the past as far as i know so this is a bit sad since we are a friend group that just managed to get our schedule togheter and have a nice time, we were pretty excited about snow too when we saw the Wipe list

Just wondering if I could try my luck explaining whats going on and how its a bit of clusterfuck for us. 🫡

Yk no man left behind gotta try

[thin plover]

he can appeal if he got banned

[lost surge]

Thats good to know, admins have previously said it was ok. When did it change?

[fiery mica]

can you give me a name of one of the payment supports

[timber bridge]

WE do not ban, and we still don't but facepunch does.

[lost surge]

Ah my mistake, I thought you guys were saying you do ban

[timber bridge]

We can not. They will respond as soon they can.

[thin plover]

I've seen people get EAC for it

[timber bridge]

No we don't ban for auto clickers, but if facepunch gives a GB we do enforce that.

[fiery mica]

its been 1 hour and a half i wasted ten bucks

[timber bridge]

That is something you can voice when they respond, I am sorry but most of the staff does not have access to payment support due to the information needed to do them which is held in confidence. I am sure you can appreciate most of the staff not having access to your information.

I know it takes some time sometimes, but unfortunately, no matter how much you post in here there is nothing the general staff can do for you but ask you to wait for a response :/

[fiery mica]

got it

[slate jetty]

I need an admin ASAP, rage cheater on medium

already made ticket but you need to ban this guy

[lyric basalt]

Someone is on it

[slate jetty]

hes toggling, so watch him when he gets in a fight. He toggles it on when he gets in fights

[fiery wedge]

where can i make a ticket???

[gloomy sparrow]

!ticket

[marble mantle]

Hey, @fiery wedge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sterile jetty]

Appeal #c3655f please

[fiery mica]

its been almost 2 hours

[sterile jetty]

ik

[fiery mica]

is it possible for one of the mods to contact one of the payment support member for me?

[tiny violet]

hello admin, can help me, i already make an appeal but denied it says "you are EAC game banned" but im not even game banned on my account

Appeal #9c8f4b

<@&274971100184576010>

[timber bridge]

I have notified the admin over your case.

[hybrid geyser]

how do i submit a ticket?

[marble mantle]

Hey, @hybrid geyser

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tiny violet]

thanks where can i get the info if done already?

[brave bough]

<@&274971100184576010> can I plz have an admin look on my support ticket there hacker on small usa server thank you

[weak lichen]

If you already submitted a ticket please be patient. They will take a look at it asap.

[flat flame]

170 player que IS CRAZY

[brave bough]

@weak lichen thank you its jest been crazy there controlling artic as duo killing all 6 of us instantly

[acoustic portal]

i need help!!! im having packet loss and ping issues on us small

2 hours with 300 ping and like 30% - 40% packet loss

same thing happened last wipe and it got solved by the devs...

[raven bison]

@acoustic portal Please make a #network-support-old ticket

[acoustic portal]

already did

ticket 6614

[brave bough]

@weak lichen dont worry about it any more they raided us and they raided us where the tc is at so no point

[near halo]

how many hours do u have?

@west osprey why did ewige get banned

[scenic jungle]

He's capable of coming in here and asking himself 🙂

[devout nacelle]

@west osprey why did I get banned

[near halo]

hes literally here

[scenic jungle]

Please join #368790610783764480

[west osprey]

Feel free to come back when you can figure out some words to put together that aren't against our chat rules

[near halo]

yeah im telling him that

he just left

😭

lolmao

[west osprey]

That sounds like a him problem

[sterile jetty]

Appeal #c3655f

please

[broken plover]

can we get some help on the support website appeal #eba396

no responses for hours :((

[sterile jetty]

so quick to ban someone with no proof/clips but cant respond to support tickets

[devout nacelle]

I’m back

[rocky oar]

xivzz I got banned

or something I need support

[grand knoll]

Hello admin can you please come there is a blatant cheater that keeps on ruining the server

[west osprey]

!ticket

[marble mantle]

Hey, @grand knoll

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[orchid mason]

<@&274971100184576010> when is VIP going to be restocked I want to spend my money on YOU . ALL OF IT

[rotund hazel]

!vipstock

[marble mantle]

Hey, @orchid mason

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[sacred nimbus]

any chance vip slots for us medium can open up

!vipstock

[marble mantle]

Hey, @sacred nimbus

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @rocky oar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[muted tinsel]

ive bene in q since 3 pm open ths shit up

[wide mango]

76561199382468868Has this account not been processed yet?

It's been three days and there's still no news

[hearty fulcrum]

have you spoken to @shy remnant yet?

[wide mango]

He said he wanted to speak with me, but then he stopped hearing from me.

I asked again today and he didn't reply.

[hearty fulcrum]

please do try to be patient as this is not their full-time job, and they can be busy at times. xPiwel is the one you will have to speak to resolve the issue.

[wide mango]

I talked to him but he texted me back once and then disappeared, now it's the third day

[wintry kite]

how do i report cheaters

[marble mantle]

Hey, @wintry kite

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[analog raft]

hi, the suspension period has ended, but why still cant join the server.

[muted tinsel]

@balmy cypress

i have 15k ping

and i live in us east

i can play any other server good

ping

wtf is happening

hhhhelp

@cunning tulip

I JUST WAITED 12 HOURS IN A Q

AND GOT DCED

BECAUSE I HAVE 15K PING

@timber bridge

SOMEBODY

back in 140 qqqq

[cosmic reef]

My friend got falsely banned for finding a stash. Is there nothing he can do?

[muted tinsel]

sybau

admins answer me

[tough bane]

Eu main lagging like hell

[lament loom]

all servers lag

fac admins

[near halo]

HOW TO GET Q SKIP FOR MED

[tough bane]

bru

[thorny dune]

They can submit an appeal on our website https://rustoria.co/support/appeals and we will review it.

[amber quest]

pls ban this cun

t

[lyric basalt]

!ticket

[marble mantle]

Hey, @amber quest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[amber quest]

us main

[lyric basalt]

please make a ticket

[shy remnant]

You blocked your DMs

Could not answer

[crude timber]

@lyric basalt can u guys restock vips

[near halo]

BRO WEHEN MROE SSTOCK ON MED US FOR Q SKIP

OMG

[crude timber]

for toria us med

[near halo]

YES

PLEASE

[crude timber]

i want to give u money

[near halo]

same]

[crude timber]

let me give u my 10 hard earned dollars

either that or up the slots.

[lyric basalt]

!slots

[marble mantle]

Hey, @crude timber

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[crude timber]

okay what about vip stock

cs a 120 player q at 3 am is crazy

[lyric basalt]

if its sold out, then you will need to wait for restock - it will happend when someones vip will ran out

[crude timber]

ok

[near halo]

how long dose that usualy take that

[lyric basalt]

when someones vip will expire

I dont know when someones vip will expire

[near halo]

admin for what

lol

[fickle dawn]

SUPPORT

EU SMALL 2 HACKERS FAST WARFARE

[summer turret]

<@&274971100184576010> EU SMALL 2 olayers with soft

need help

[marble mantle]

Hey, @summer turret

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[summer turret]

i wait 1 hourse

[grave laurel]

Disconnected: hacking

help

I am not a cheater and have never downloaded them

[thorny dune]

!steamid

[marble mantle]

Hey, @grave laurel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[grave laurel]

why? can you translate it into Russian

[thorny dune]

Пожалуйста, опубликуйте свой SteamID64 или ссылку на профиль, и я посмотрю.

[grave laurel]

https://steamcommunity.com/profiles/76561199044523222/

[thorny dune]

Еще раз здравствуйте, проблема исправлена ​​и вы можете подключиться.

[fickle dawn]

из-за того что поддержка не может уже проверить читеров 2 часа ,страдают нормальные игроки ,это худший проект ,который не заботиться о своих игроках...

[thorny dune]

Мы заботимся о том, чтобы все билеты проверялись как можно скорее. Ваш билет будет проверен, и вы получите ответ в игре.

[summer turret]

почему их не банит уже 2 часа

мы должны терперь как челы с софтом бегают ?

[blissful herald]

ne vse citaki, i mi nebanim nez prufov

[summer turret]

ахахаххаа

молчание золото

чел бегает дает 3 ебала с томика на 150 метров

рейдит идеально в шкаф

рейдит самый главный мульти

с первого раза

не читер

[blissful herald]

v shak eto bobshe lehko, potomu sto vse delajet bazi odinakovije

v rust

tak sto zdi, tam uze ktoto proverajet evo(smotrit)

[summer turret]

там свой дом

с пикселями )

поэтому так не работает

[blissful herald]

ja nebudu zdes bazarit kakoj dom u vas i gde shkaf

pocani proverit, i esli igrajet c citami zabanet

esli net, togda net

[summer turret]

так уго уже проверяют 2-3 часа

[blissful herald]

nu i sto?

[summer turret]

мы сидим афк и терпим

хахахаах

[blissful herald]

esli nado mi smotrim 5casov toze

[summer turret]

красава

[blissful herald]

esli on sidit doma i nicevo nedeljajet

to jocesh stobi mi zabanili za eto?

[summer turret]

так ясен хуй

[blissful herald]

nu vot

[summer turret]

когда мы умираем по 3 часа

пытаясь хоть что-то сделать

[blissful herald]

esli zdelal report, vsjo, ti svoju rabotu zdelal

[summer turret]

эта хуйня надоедает

так я жду

чтобы вы хоть что-то сделали

[summer turret]

откат есть

как они стреляют

в чем проблема его посмотреть

и вы сами поймете

с читом типы или нет

а не по приколу отклонять тикеты

нихуя не проверяя

[blissful herald]

??

[summer turret]

1.3 часа откат

это кто-то смотреть будет ?

[blissful herald]

ja nesmotrju etovo pocana

tak sto neznaju sto on delajet

[summer turret]

я не понимаю

что нам нужно предоставить для его бана

тикеты отклоняют

[blissful herald]

ja ne odin admin zdes

est eso admini, tak sto ja delaju svoji dela i drugije svoji

kak skazal drugoj admin uze smotrit evo

[summer turret]

по лидербордс у типо на сервере 5 часов

3 к на серы на двоих

но зато пронесли ракетами и сихами дом до шкафа

и 20 скоростных

[honest onyx]

Restock vip for us medium

[thorny dune]

It will restock automatically as soon as a VIP expires and becomes available

[honest onyx]

Cringe shit, game closes in q earlier for this Easter event so I lose my 30q spot for an update and go back to 220 in q and now no vip and will have to wait another 10 hours to get it, wipes gonna be over before I even get to play 🤣

[balmy cypress]

if we restock it after its already sold out people will say "cringe shit, all you want is money" - angry people either way, sorry but more won't be restocked today most likely.

[honest onyx]

i didnt say cringe shit all u want is money, the cringe shit is for my game randomly closing for an update for the easter event after almost being in at 30-40 q

ill happily pay the money

beast waiting in q for fking 36 hours

beats*

[balmy cypress]

Yeah I know what you meant, just saying from our POV we cannot sell more but even if we did we'd still have complaints

[honest onyx]

understandable man

[olive plover]

@balmy cypress no one answered

[balmy cypress]

its pending

you need to wait

[olive plover]

Ok

[near halo]

luke