support

[timber bridge]

There is no need to get rude to someone trying to help out. I've taken a peek and we will not be muting. If you used to be staff you know the guidelines we follow for spamming. However if they meet this threshold again feel free to come back here and we will have another look.

[pale canyon]

Can a mod pls come on AU main and deal with these 12 year olds bullying a disabled player

[lyric basalt]

We don’t have AU server. Do you mean SEA ?

[pale canyon]

yes

[mental hedge]

Hi! My base has been wiped twice the last days.
Is there a way to see what happened?

[rare stratus]

!Ticket

[marble mantle]

Hey, @rare stratus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[small mason]

how can i send the appeals to admin in this discord?

[upper escarp]

for a ban, make an appeal at https://rustoria.co/support/appeal

[small mason]

yes i create it but i didnt got reply

[upper escarp]

it takes 1-3 days to get a reply, there are lots of appeals the admins must go through

[small mason]

oh ok thanks a lot

[lyric basalt]

Whats the error message ?

[small mason]

hi admin my Appeal is #32261e, i think i got worry baned at your severs because i even didnt play at us monday but there said i was be baned at 4 days ago

[minor temple]

!steamid

[marble mantle]

Hey, @small mason

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[small mason]

sorry i ry to do the appeal but i saw my appeal was be suspended so i cant reply for the appeal

that why i am send the message there

[minor temple]

If it's been suspended, it's been suspended for a reason and you will have to wait for that timer to be up

[minor temple]

you Will be able to send messages in there again on AUG 27 2024

[lethal garden]

why I dont have gold nickname in rust when I bought VIP

[lyric basalt]

Please wait for the response on your payment-support ticket

[compact locust]

how long do i need to play on a server to mapvote?

[surreal kelp]

If I remember correctly, you don’t need the dedicated role to vote for a map. You just need to follow the link on #map-vote-roles to Rustoria web page, log in and vote for the map you want

You might need the donator role though to vote. That means that you need to have an active VIP pass on one of the servers.

[formal dagger]

I got banned for no reason what to do?

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @formal dagger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sly delta]

I ask for help, I found a person in the discord chat and wanted to play with him, as it turned out he was playing with cheats and I didn’t know it, I was banned from the server for playing with him, I want to ask you for help, and I want to understand this situation

[hearty fulcrum]

playing with hackers, with or without knowing, is against the rules of rustoria. it is your responsibility who you choose to play with. your ban is a temporary ban, and it will go away when the time is over.

[sly delta]

Damn, how long should it take?

Did you ban him?

[hearty fulcrum]

when you try connecting to server, the length of the ban will be written in the disconnect reason at the bottom

[sly delta]

when you try connecting to server, the length of the ban will be written in the disconnect reason at the bottom

I can send a photo

[hearty fulcrum]

you don't need to send a photo of anything

try connect server
you will disconnect
look disconnect reason

it will say time

[lethal garden]

rustoria payment support pls be faster wipe in almost 3 hours

[surreal kelp]

Rustoria payment support is handled by a select few of the admin team to ensure that your personal details are safe. You will need to be patient as the staff dealing with it are very limited. No matter what they will come back to your ticket and work on a solution on your ticket.

[lethal garden]

But I created ticket yesterday and they didnt solve my promble

[surreal kelp]

I understand your point and the situation. I am only transferring my experience on the handling time. As i am not staff member at this point in time i can not provide an accurate timeframe for a solution but normaly i would say that payment tickets might need from 1 to 3 days to be resolved. Sometimes it is way faster than that but since each case is different keep the 1 to 3 days as a possible time to solve the issue.

again i am not staff so take my timeframe above with a grain of salt

[lethal garden]

it may be that I can skip the queue but the blue nickname is in the chat, or the VIP service will start working with the next wipe

[raven mist]

Did u skip queue?

[balmy cypress]

You have a ticket open still

typing here will not fix anything, please give me time to reply in your ticket

[lethal garden]

I didn't try because wipe will be in 3 hours and I bought VIP yesterday

[compact locust]

the site is telling me that i didnt played enough to vote on the specific server

[frosty panther]

why did i get banned for over teaming but we were only 6

[plush goblet]

!appeal

[marble mantle]

Hey, @frosty panther

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[white raft]

Is Vanilla EU Mondays max. 8 UI?

[lyric basalt]

12

[white raft]

ty

[lethal garden]

Did you change map size?

[remote marten]

Don’t believe so

[lethal garden]

It was 4000 and now 4250

[wintry halo]

I went to drink tea, he came kicking me, writes a ban, go to the DS rastoria marzi

[hexed nimbus]

@lyric basalt you got a ctd client waiting for you. Be patient he is now aware wait for a reply from him

[lyric basalt]

Send me private message

[jolly ocean]

send me a private messege i need to talk about my problem

[hexed nimbus]

Is it regarding a report or a ban ?

[jolly ocean]

ban

[hexed nimbus]

!appeal make a appeal

[marble mantle]

Hey, @jolly ocean

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tranquil cliff]

i cant get into server i keep getting kicked for "hacking" how do i fix it

[hexed nimbus]

!appeal

[marble mantle]

Hey, @tranquil cliff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tranquil cliff]

i dont need to appeal tho im not banned

[hexed nimbus]

you are for hacking

thats what that msg says

[tranquil cliff]

i really dont understand how i could get banned i was playing yesterday for like 30 minutes

[hexed nimbus]

make the appeal and go from there only way to solve it

[bright quiver]

!steamid

[marble mantle]

Hey, @tranquil cliff

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tranquil cliff]

76561199202127270

[flint rose]

ive made a fucking ticket for a kid trying to dox me and my team mates ive sent proof you guys havent done jack shit but you ban my whole team because we abused team limit

[surreal kelp]

Apologies then. I was not sure about the requirements.

[flint rose]

wtf is wrong w u admins

[jolly ocean]

i created an apeal and im waiting for a respond

[flint rose]

yall ban me for abusing team limit but not the kid tryna commit a felony

[gloomy sparrow]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

Admins are very busy people and they will get to your ticket asap

[flint rose]

no the fuck they wont they more worried about kids cheating in a game then kids trying to commit a fucking felony

[jolly ocean]

bro i got the same thing for playing with my clan

i got a braking a clan limit

[flint rose]

i got banned same day as the ticket was created but they havent even responded to my ticket on a kid trying to commit a felony

actually pisses me off

[surreal kelp]

I can ensure you that admins take Doxing cases very seriously. Your ticket will be looked into and you will get a response.

[hexed nimbus]

The max team limit on this server is *. This is a strict rule. You will be banned if you are playing with more than 6 players. You cannot roam/team/raid/ally/associate with any other clan/group/team/friend if you have the max members, or if your numbers combined are more than * members online/offline. You‘re not allowed to cycle clan members. This means you can remove a member from the clan. However, you cannot re-invite that same person in the same wipe at all.

[flint rose]

you guys prioritize your servers over your players safety

[light cedar]

Hi guys

[hexed nimbus]

The report might been made before yours if there is any proof the will deal with that also

[surreal kelp]

i am not staff here at the moment so i can not prioritize anything. Though i know for a fact that admins take Doxing very very seriously and your ticket will be looked into.

[flint rose]

yes there is fucking proof

[surreal kelp]

it always helps to drop your ticket number in here. In case an admin is lurking the chat.

[flint rose]

i dont have it

[hexed nimbus]

remove this make a new ticket and refer to previous

[hearty fulcrum]

you can respond to your ticket with "/ticket reply" or on https://rustoria.co/support/tickets

[light cedar]

Okay lil do it ty

[hexed nimbus]

[surreal kelp]

did you make your ticket in game?

[surreal kelp]

you can drop your steam ID if you can not find your ticket id. Again dropping this info here does not guarantee anything and it might help in case an admin is looking into this chat.

[surreal kelp]

!steamid

[marble mantle]

Hey, @flint rose

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[flint rose]

they closed it

cus there was no proof in chat logs

76561199123479828

theres my steam id

[flint rose]

nope

[hexed nimbus]

then why complain about prioritizing if you didnt even report it no report then how the know

[flint rose]

i did fucking report it

i reported it on here not on the rust server

[hexed nimbus]

!report this is the correct way

[marble mantle]

Hey, @flint rose

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[flint rose]

thats how i did report it

i did do a ticket when i ws in game

didnt*

i made a ticket now with proof

the admins do everything but care abt safety of the players

[wintry halo]

I was blocked by the admin and does not write what the fuck is the ban for

[hexed nimbus]

banreason is given in the disconnect message

[noble terrace]

That’s not true at all. I get that you’re upset your appeal was denied, but your situation and the one you are describing are handled completely separately. If you made a ticket about it then it will be investigated. 👍

[flint rose]

i did i sent proof but still got closed

[noble terrace]

?steamid

[marble mantle]

Hey, @wintry halo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[flint rose]

and im pretty sure ape sent you the picture too

[noble terrace]

And what was the response?

[wintry halo]

76561199574223428

[flint rose]

“no proof in chat logs”

[noble terrace]

You need to speak to @lyric basalt

[lyric basalt]

Talking in DM's

[noble terrace]

Did this happen in game or elsewhere?

[flint rose]

on discord

i even said he sent grabify links

[noble terrace]

In Rustoria Discord?

[hexed nimbus]

https://tenor.com/view/michael-jackson-eating-popcorn-enjoy-i-like-nom-nom-gif-11040065238845078056

[flint rose]

dms, i put the picture of him sending them in the ticket

[wintry halo]

so he writes to me so that I go and write a ticket why the fuck should I wait 1-3 days because of a stupid admin who bans for no reason

[hexed nimbus]

again reason is given in the disconnect message you can view it again by connecting to the server if you forgot it

[noble terrace]

I see. Well that is unfortunately why your ticket was closed. We can’t moderate what happens in DMs between players. We only have control over what happens on OUR servers or in OUR Discord. The best course of action you can take is to file a report directly with Discord Trust & Safety.

[flint rose]

bro what the fuck

[wintry halo]

I can send you a screenshot in private messages with the fact that the reason is not written

[flint rose]

so you guys really just going to let him do that shit because it wasnt in your discord server n tried to dox us because of what happened on your server

what the fuck

[noble terrace]

He is talking to you in DMs. Complaining in this channel is not going to change anything. Marzy is the one in charge of your ban.

[noble terrace]

We do not have control over what happens in someone’s DMs

It would be impossible for us to moderate that

[flint rose]

no but you do have fucking control over your server and it happened because of YOUR server

[wintry halo]

so let him answer faster and at least explain that the ban just says to write a ticket by link

[noble terrace]

Not in our server though my friend

[wintry halo]

so let him answer faster and at least explain that the ban just says to write a ticket by link

[flint rose]

in the fucking rust server

[noble terrace]

Nothing happened in the server though

Which is why we can’t do anything about it

[flint rose]

so you js gon let pedophiles n doxxers play on your server knowing full well there is proof of it

[noble terrace]

We’re a Rust server. We can’t moderate everyone’s Discord DMs since we aren’t Discord or the police

[noble terrace]

If things happen ON OUR SERVER then we can take action

[flint rose]

happened because of your fucking server

[noble terrace]

What about Rustoria in general caused this in your opinion?

[flint rose]

because he got mad at us in game then got his friend to send us a grabify link

[noble terrace]

That is not a result of Rustoria. That could have happened regardless of the server you were on. Again, please report them to Discord Trust & Safety as Discord has its own TOS.

[flint rose]

fuck off

[stiff widget]

😂

[hexed nimbus]

BET YOU CAN BETTER DO THAT AND PLAY ELSEWHERE IF YOU DISAGREE MATE

damm caps heheh

[flint rose]

show me a band then talk

[noble terrace]

#general if you don’t need support guys

[merry crown]

Didnt belive that staff is so bad on this server

[hearty fulcrum]

do you need support?

[merry crown]

Only suggestion to do a better job

[halcyon jolt]

womp womp

[summer ember]

womp womp

[noble terrace]

Gonna need you to be way more specific than that

Ah, I see you are fp's teammate. Well you can scroll up and read everything I said to him. We can't do anything about DMs on Discord unfortunately.

[hearty fulcrum]

if you have a helpful and specific suggestion, you can write in #feedback-suggestions for the right people to see. if you don't need any support, go to #general

lol

[flint rose]

fuck up

[noble terrace]

We have rules against racism here too

Come back in 6 hours after you read them

[summer ember]

A very racism man, damn

[noble terrace]

It got deleted.

[summer ember]

Damn

[noble terrace]

If you don't need support yourself go to general though

[summer ember]

;(

[merry crown]

Thats not the reason im saying this and i understand that u cant do anything bout that since its not related to server

[noble terrace]

What is the reason then?

[merry crown]

And sorry bout fp hes only 15 so he doesnt know whats he saying

[noble terrace]

It's all good!

[merry crown]

"Breaking clan limit" i mean how is it teaming up with someone if u didnt know who was getting raided till we pulled up at the raid base

[noble terrace]

There was much more to it than that

Without going into specifics, there was strong evidence you were teaming

You need to be exceedingly careful on group limit servers

[charred flint]

cant join eu main monday??

[noble terrace]

not up yet

[charred flint]

when is it up

[gloomy sparrow]

keep an eye on #wipe-feed

[charred flint]

shouldnt it be up 3 pm uk time?

[gloomy sparrow]

Sometimes it takes longer it will up up shortly

[charred flint]

okay thanks

[wheat adder]

is this a wipe? for us medium

[charred flint]

only monday server or eu main aswell?

[gloomy sparrow]

Only monday

[gloomy sparrow]

no ^^

[wheat adder]

alr

[merry crown]

So how long does this ban last

[karmic walrus]

mondays eu didnt wipe yet?

[marble mantle]

Hey, @merry crown

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty oyster]

lets go wipe eu mondays

[karmic walrus]

idk that took them 10 mins

pretty weird

[humble spire]

chto s mondays gde waip?

[mighty hazel]

mondays eu didnt wipe yet?

[forest crescent]

没有

[gloomy sparrow]

@wide anchor how can we help?

[wide anchor]

When will the eu mondays server turn on

[gloomy sparrow]

It's wiping give it some time

[pseudo stag]

I gave it 15 min

[humble spire]

It's wiping give it some time

[mighty hazel]

No, it's already twenty minutes

[wide anchor]

It's never been washed for so long

[mint bloom]

Why can't you get into mondays

[gloomy sparrow]

It's booting

[gloomy sparrow]

#general message

[misty marsh]

what does booting mean

[gloomy sparrow]

It's starting

[misty marsh]

like the server?

[gloomy sparrow]

yes

[misty marsh]

okay bet

about damn time

[paper willow]

kalite tesadüf değildir

[autumn briar]

knk kaşite ayn

[proud eagle]

18.21 wipe

[crystal rivet]

)

[humble spire]

kogda waip

[paper willow]

kalite tesadüf

[humble spire]

kogda waip na mondays?

[main mesa]

20:31

[humble spire]

otkuda infa?

[main mesa]

admin pisal

[hybrid void]

whebn wipe

[near flame]

Gde,

[main mesa]

gde to

[gloomy sparrow]

Monday is starting rn

[hybrid void]

debils

goooooo ostart

20 min

[warped onyx]

12112

[halcyon eagle]

21 min late

letss goooooooooooo

[hybrid void]

ago should be debils

comon debils

[lapis verge]

fucking shit server fucking shit admins fix your shit shitters

[bright glen]

stfu

https://tenor.com/view/heyzzy-mods-cry-to-mods-annoying-bitch-stfu-gif-25951942

[fiery ibex]

Rn what?

[near flame]

vIPE

[hidden tiger]

Gde waip na eu monday

[misty marsh]

its up

[torn heart]

say sorry

[mighty hazel]

Queuing 700

[humble spire]

ura waip

[terse pier]

says i was playing with a hacker?

[serene hare]

up slots

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @terse pier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

!slots

[marble mantle]

Hey, @serene hare

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[sly rover]

why you delete Billy?

[slate orchid]

why you delete my brother pic

[slim flume]

The server just wiped. Please allow the server some time to increase in slots.

[charred flint]

Why is the queue 500... I joined basically the same time as the notification in #wipe-feed showed up

[torn heart]

bc about 1000 people were also joining at the same time

[terse pier]

Jacob can you check my appeal

[torn heart]

probably not

[terse pier]

oh okay

[torn heart]

only the person who banned you can check it

[charred flint]

Is it always 1000? Basically its random chance to get in when its wipe minute? I was planning yo switch from rusticated to rustoria eu main but looks like i wont be getting in

[mild crater]

How much will slots increase?

[terse pier]

jyrcella banned me

[torn heart]

on mondays yeah, main is also usually a ton of people

[mighty hazel]

How many people can the server expand to

[charred flint]

I was planning to try a tugboat start on this server for the first time but i guess im sticking to rusticated... Whats the queue if you try to connect 1 minute after wipe?

[torn heart]

on main? i'd say 5-600+

[mighty hazel]

mondays

[torn heart]

wha

[mighty hazel]

mondays,What is the final upper limit for the number of people

[torn heart]

not sure atm

might be like 800ish

my best guess

[mighty hazel]

Okay, thank you

[surreal kelp]

i would say 875 tops

[charred flint]

When does it count that you re in line? When you enter the client.connect command or only when you start connecting in the loading screen?

[surreal kelp]

justa gamble guess 😄

[daring dagger]

spam connection for 30 minutes in order to sit in line)

i like it

[misty marsh]

can you push pop limit to 950?

[lean vector]

push 950

[daring dagger]

Why isn't the server adding slots yet?

350+ people sitting in line

[remote marten]

!slots

[marble mantle]

Hey, @daring dagger

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[dusk river]

is eu monday also wiping on force wipe or not?

[noble terrace]

Yes. All servers wipe on force.

[frosty panther]

how do you know if youre ban is perma?

[wispy dirge]

If you appealed the ban and it was denied.

Unless it was for something like Teaming or playing with a hacker, but each case is unique.

[frosty panther]

it was team to many people

i did not know the limit was 6

[slow mango]

BROOO @torn heart

[slow mango]

hey pls help me

[dense cape]

I can not connect to main server cause it thinks im "hacking"

[lyric basalt]

!steamid

[marble mantle]

Hey, @dense cape

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dense cape]

76561198858777951

[lyric basalt]

!appeal

[marble mantle]

Hey, @dense cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense cape]

will i get an email orrrr how will i know its reviewed?

nvm found it

thanks

[shy raven]

whats the kickbanning take a break?

why im get kickbanned?

[wispy dirge]

?appeal

[marble mantle]

Hey, @shy raven

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble terrace]

What’s up?

[spring kraken]

Hi there, my application got denied because of not enough time played on server and I'm wondering if/when I can reapply after meeting the time requirement. Thank you 🙂

[timber bridge]

As long as they didn't say "wait for x time before applying again" you are welcome to apply anytime once you reach the time requirement. 🙂

[spring kraken]

Perfect, thank you!

[tawdry pulsar]

Is there a way to see lifetime stats

[thin plover]

Probably a rust tracker unless you mean on Rustoria only

[main bear]

Can i report someone through here?

[weak lichen]

!report

[marble mantle]

Hey, @weak lichen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[weak lichen]

Yes sir, Use that link I posted above!

[main bear]

Cheers

Appreciate you

[weak lichen]

We appreciate you!

[hushed linden]

where can you buy vip for monday rustoria?

[ocean thistle]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[gleaming delta]

Hello, I cant pull out my gun, why is that how to fix it???

<@&274971100184576010>

sorry for ping

[main bear]

who ever just banned the whole team i reported thanks alot u guys are the best!!

keep it up u guys great server

guessing theres no way of getting any of the stuff back i lost

[twin vault]

no

[main bear]

thats alright

[strong willow]

Did you try restarting the game itself? it looks like a game bug issue

pd: probably not but just to check, make sure you are not in a safe zone

if none of the above works, try opening a ticket

[gleaming delta]

we are going to recycle the guns, everyone in our team cant pull the out, only specific ones though

[leaden blade]

when force wipe

[weak lichen]

March 7th]

[strong willow]

If you are in a safe zone, you can only pull non weapons out (rock, padel, etc) but if you are, you are not allowed to take them out

[gleaming delta]

its in our base

[strong willow]

If they're not broken and they used to work properly I suggest you open a ticket here in discord so an admin can take a look

[gleaming delta]

i think they are bugged

[tawdry pulsar]

Rusttracker is bugged for my stats, but yea I was wondering if rustoria keeps track of lifetime stats since I only play rustoria

[strong willow]

You were right, looks like a few people have reported this, unfortunately it has to do with an in-game rust bug, that should be fixed with the Thursday update, so Rustoria itself can't do anything about it. I suggest you report this with an F7 Bug Report

[gloomy sparrow]

#looking-for-group

[heavy zinc]

hey how long do bans last

my friend got banned for having more than 6 in his clan

[noble terrace]

those are usually only a few days

[heavy zinc]

sounds good thanks

[hearty fulcrum]

hey, do you guys need support?
@lean linden@wraith moat@idle obsidian

[wraith moat]

im looking for teammates

[hearty fulcrum]

i'm afraid the call you are in is not the palce for that. you can try #looking-for-group

[near halo]

admin

where is the game admin

someones teaming

[idle obsidian]

i have been banned yesterday for Playing with hacker and i want to apeal

[lyric basalt]

!appeal

[marble mantle]

Hey, @idle obsidian

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

have you created a ticket?

[near halo]

no

[brisk wasp]

<@&274971100184576010> pleease help some one cheating killed us with all our loot on eu monday

[hearty fulcrum]

!report - please create a ticket to inform the admins, and the rulebreakers will be dealt with if they are teaming

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sharp pagoda]

Goood day can anyone help me please when is new twitch drops coming up ?

[brisk wasp]

please look at my ticket

pleeeease

he is cheating and killed us while we transfere loot

please admin banned

[hearty fulcrum]

if you have already created a ticket, then please wait. admins will go through tickets in order, and if there are tickets ahead of yours, they will have to investigate and handle those first

[brisk wasp]

please admin just do it

[hearty fulcrum]

please do not call out rulebreakers in chat.

[hearty fulcrum]

did you create a ticket in the game chat or the rustoria site or f7?

[brisk wasp]

ya

[hearty fulcrum]

no, which one

[brisk wasp]

on the rustoria chat

[misty scroll]

You can check on https://twitch.facepunch.com/, however it does not appear that there are any planned right now

[brisk wasp]

site i mean

[hearty fulcrum]

okay, you've created the ticket properly, so the admins will investigate when it is your turn. it is wipe day, so there are probably a lot of tickets. please be patient, and we would appreciate it

[misty scroll]

If you made a ticket then it is being looked into currently

[sharp pagoda]

@misty scroll Thanks so much for the kindness mate i will keep checking

[brisk wasp]

he got raided by his n group to make it less sus

and admin dont give a shit

and they have all my loot now

[timber bridge]

It's currently being investigated. There is no need to get rude.

[brisk wasp]

not rude but please see the record of the server he build on the no ware and killed us with 2 full inventory comps then he got raided by his own group

it make me loss my mind

like they act like its by mistake

[hearty fulcrum]

rest assured that if you have created a ticket, it will be looked into. please try to understand that admins are handling a lot of tickets and some investigations do take time. your ticket will be looked into by admin, just like everyone else's. if you have any information that you believe will be helpful for the admins' investigation, then please include it in your ticket as we do not accept reports over discord, thank you!

[compact marsh]

how do you open a ticket

[hearty fulcrum]

!ticket

[marble mantle]

Hey, @compact marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[compact marsh]

when ever i make an appeal it says not banned

!ticket

[marble mantle]

Hey, @compact marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[compact marsh]

/ticket

[marble mantle]

Hey, @compact marsh

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[slim flume]

?steamid

[marble mantle]

Hey, @compact marsh

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[compact marsh]

76561199217541371

our whole clan got banned for no reason and we wanna know whats up

[timber bridge]

joshminihua?

[compact marsh]

yea

[timber bridge]

You are using the wrong account to appeal.

[compact marsh]

i shouldnt?

[timber bridge]

You are signing in with https://steamcommunity.com/profiles/76561199217541371

But you need to sign in with https://steamcommunity.com/profiles/76561199455982571

[compact marsh]

when ever i try to logout and sign in it puts me in the same account

[timber bridge]

I am not sure what to tell you, you need to sign in with the other account to appeal.

[compact marsh]

when evr i got to rustoria support and logout of 76561199217541371 when i press login with steam it goes to 76561199217541371 again

[compact marsh]

it doestn say that

[hearty fulcrum]

what are you seeing then?

[compact marsh]

nothing if we hop into vc i can screen chare

[timber bridge]

Goto https://steamcommunity.com and log out of the account and sign in the the one you need.

[faint creek]

yea im whit mbkboiii

but im not banned

[compact marsh]

what do i put for my name?

cause joshminihua isnt workig\ng

working

[raven mist]

Your login ? Nobody knows that except for you

[compact marsh]

got it

[timber bridge]

That I cannot tell you haha

They are both your accounts, so the only thing I can tell you is click "forgot login" and provide both emails you registered for the accounts

Recover the usernames

[bronze pewter]

guys there is a big problem

[timber bridge]

what's up?

[bronze pewter]

i cant place a triangle roof to open a wall i think its a server issue

[timber bridge]

What server?

[bronze pewter]

eu medium

[timber bridge]

There is no plugins that change how building works on our vanilla servers. The only thing we can do is reccomend making a F7 bug report about it

[bright quiver]

@forest crescent Please tell your friend that he should come to discord I want to talk to him

[bronze pewter]

okay i wil;l do that hanks

[compact marsh]

i just made an appeal

[timber bridge]

An admin will review it, appeal reviews can take upto 3 days.

[tranquil flare]

how do i make a ticket

[smoky cape]

!ticket

[marble mantle]

Hey, @tranquil flare

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lyric basalt]

!appeal @olive helm

[marble mantle]

Hey, @olive helm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive helm]

how will i know if its approved or denied, does it email me?

oh nvm i see the message

[vale crescent]

it is not leting me join the sever all i get is a message (disconnected: EAC: client integrity violation) an i have never played on this sever

[hexed nimbus]

Verify gamefiles

[smoky cape]

!game files @vale crescent

!gamefiles

[marble mantle]

Hey, @smoky cape

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[vale crescent]

ok thank you

[hearty fulcrum]

if you try that, and it still does not work for you, try this out: https://support.facepunchstudios.com/hc/en-us/articles/9903859345565-Disconnected-EAC-Client-Integrity-Violation

[vale crescent]

i have done that an its still giving me the same thing im going to delat the game an redownload it see if that works

[hearty fulcrum]

try clicking the link i sent you in the above message. it is the facepunch support website, and it has the instructions for a possible solution to your problem

[vale crescent]

thanks

[thin plover]

@polar night what do you need help with?

[polar night]

oh nun i wanted help for a ban appeal but i found it

[thin plover]

perfect

[polar night]

can u check it out?

[thin plover]

if I'm the banning admin I will

[polar night]

oh nah i was banned 9 months ago

if u can help at all thatd be great tho

[timber bridge]

The admin in charge of your case will reply when they can.

[lyric narwhal]

will i be able to load in rustoria with staging branch i dont have the game downloaded ?

[west osprey]

...no

[naive echo]

i need help with my ip i recently moved into my friends house and everytime i try and load in i get instantly banned i dont cheat and was just trying to play with some friends

[cobalt prairie]

Can you fish blue card on mondays

[low bone]

Yes

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @naive echo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[formal zenith]

!appeal

[marble mantle]

Hey, @formal zenith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

I think that's either a question for yourself, or the member banned for cheating.

!appeal

[marble mantle]

Hey, @brisk wasp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[west osprey]

You're welcome to make an appeal

Standard playing with a hacker bans are 7 days.

It's funny that you're here defending him but he's not.

[craggy narwhal]

!report

[marble mantle]

Hey, @craggy narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[west osprey]

Your teammate was cheating.

We do not share any details around players bans.

Just the ban reason, which was hacking

You'll have to get the details from your teammate

[timber bridge]

Admins are not allowed to play Rustoria.

[west osprey]

Admins do not play the servers. It has nothing to do with who your teammate killed- it's because they're cheating. They will not be unbanned, and an association ban is 7 days.

no

[near halo]

why is my ping so high now

i used to get good ping and i live in cnanda but now i get like 150

[west osprey]

Why isn't he coming to discord to appeal his ban?

[formal zenith]

!appeal

[marble mantle]

Hey, @formal zenith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

!help

WHY is my ping so bad now

[west osprey]

Hmm, could be something with your connection. Feel free to make a #network-support-old ticket and they can help you further

[west osprey]

@topaz hinge I see you were in waiting for support.. Whats up?

[near halo]

BRO WHAT is going on with my wifi

it should not be this high

[gray obsidian]

how i can appel ban

i wait the 7 days

[ocean void]

!appeal

[marble mantle]

Hey, @gray obsidian

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

@paper python not the right channel for this

[languid kernel]

Why are there so few players on the sea server now?

[hearty fulcrum]

which sea server are you on?

[polar night]

how do i check my appeal status?

[hearty fulcrum]

https://rustoria.co/support/appeal - log in here, and you can see

[languid kernel]

in sea main and long only 15 players

[hearty fulcrum]

i believe it is late afternoon for most sea players, so there may be less people because they are out and about. it's also been a couple days since wipe. there was probably a group that raided many other groups, so the other groups left the server. it was also just recently a monday wipe, so some players have left to play a monday wipe.

[languid kernel]

in the sea wipe on the 8th, right?

How many players are usually at sea?

I just played rust and tried to login on us or eu server but the ping is too big. so I can only play on sea for good ping.

[long wren]

You can check it out through Battle metrics

[cursive kayak]

@languid kernel

<:flag_ausg:897941185149161472> SEA Main

IP: connect main.rustoria.asia:28010
Next Wipe: <t:1709838000:F> (<t:1709838000:R>)
Wipe Schedule: 5PM AEST
Blueprint Wipe: Force Wipe
Map Size: 4000
Team UI: 16
Vote for Next Map

[hearty fulcrum]

the above wipe time will be the same across almost all servers

[languid kernel]

ahh thankss

[wary kernel]

hello i speak french and english in chat with players i don't understand the 10 min mute i just hung it's almost racist insulting not to be able to speak my language

[long wren]

!appeal

[marble mantle]

Hey, @wary kernel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

if you are playing on our modded servers we have a rule that we want people to only speak English in chat

[crude agate]

I need to talk to an admin

[hearty fulcrum]

i am not an admin, but how can i help?

[languid kernel]

Why do monthly servers have fewer players than weekly or biweekly?

[wraith onyx]

Force is in 2 days so all monthly servers will be at a lower pop right now till force wipe.

[plain juniper]

how long do your servers take to respawn oil rigs? feels like ive been here for an hour and a half after it was despawned

[hearty fulcrum]

i believe it does not respawn if you are camping it

[plain juniper]

im in a boat 5 grids away

[hearty fulcrum]

well, it takes an average of 45 minutes to an hour to respawn (i believe), but if there was a straggler on there for a while still farming it, it could take longer because the timer would start after they left

[magic anchor]

where do we report cheaters?

[gloomy sparrow]

!report

[marble mantle]

Hey, @magic anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[magic anchor]

!report

[marble mantle]

Hey, @magic anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[crude agate]

I sent a request ticket in site

[hearty fulcrum]

okay, if you have created a ticket then please wait

!ticket - if there is evidence or extra info you need to add, you can reply to your own ticket here

[marble mantle]

Hey, @hearty fulcrum

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[crude agate]

!ticket

[marble mantle]

Hey, @crude agate

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[crude agate]

@hearty fulcrum

Your appeal has been approved. You are no longer able to add to the appeal. Does this mean my objection has been accepted?

[wintry halo]

when they answer me in the ticket, they wrote something that is not clear

[light folio]

@magic anchor i hope you get it resolved!

[worthy warren]

how long does an appeal usually take?

[hearty fulcrum]

yes

[hearty fulcrum]

1-3 business days on average

[worthy warren]

NOOOO i just wanna play with my buddies😭

[hearty fulcrum]

that is the average. it can take less or more time depending on the situation

[hearty fulcrum]

yes?

[wintry halo]

?

[hearty fulcrum]

can you elaborate please?

[wintry halo]

for a long time something in the ticket is answered by the dolls

[hearty fulcrum]

i'm sorry, i don't understand

if english is difficult, you can write in your language

@wintry halo

[wintry halo]

о спасибо

[hearty fulcrum]

можешь объяснить, что ты не понял

[wintry halo]

я пошел пить прихожу а там уже бан и не написано за что я сколько спрашивал мне пишут пиши тикет

написал тикет мне бред отвечают

[hearty fulcrum]

Вы полностью объяснили свою ситуацию в билете?

какой был ответ?

[wintry halo]

секунду

[hearty fulcrum]

ok

[wintry halo]

изза долгих копирований и перевода сообщений я в переводчик вставил не то и мне в тикет норм оказываеться ответили вот я написал им все свои стим аккаунты

жду ответа

[hearty fulcrum]

ok секунду

[hearty fulcrum]

?steamidru

[marble mantle]

Привет, @wintry halo

Пожалуйста, отправьте нам свой SteamID64, чтобы мы могли вам помочь. Получить свой SteamID64 вы можете здесь:
https://rustoria.co/getmyid

[wintry halo]

76561199574223428

[hearty fulcrum]

Я спрошу, может ли вам помочь кто-нибудь, кто говорит по-русски. тебя это устраивает? можешь подождать немного?

[wintry halo]

okey

[hearty fulcrum]

[near halo]

If I buy a VIP now. Will the privilege remain for the next wipe?

On eu long

[hearty fulcrum]

yes, the vip duration is a month from the time you purchase it

[near halo]

Lol you answer like actual npc

[hearty fulcrum]

[slender shuttle]

I bought a VIP package but nothing works

[thorny dune]

If you suspect your VIP isn't working, please open a #payment-support ticket

[hexed nimbus]

[wintry halo]

туруруруру

[marsh palm]

i need help!

[remote marten]

What can we help you with today

[marsh palm]

a hacker got banned about 3 mins ago and he has a teammate i know his name he is still playing a game

[long wren]

혹시 핵팀원 고유번호 구했으면 신고해보실래요?

[long wren]

!ticket

[marble mantle]

Hey, @marsh palm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[flint rose]

how lung until my unban

😛😛

MODDSSSS COME BACK IMYYY

i gotta fart

when am i unbanned i wanna own rustoria 10x again

can someone help me w school work

😊

jyrcellaaaaaa

[weak cedar]

i heard if you use bots you get banned from server is that true?

[lyric basalt]

Please move to #general If you don't need any help

[flint rose]

i do

[hexed nimbus]

if you try to join you will see a timer so you can see it yourself no timer tough luck its most likely a perm

[analog pumice]

Increase Team UI on all EU, US & SEA Long servers to 16 (from 12)

[quasi cipher]

guys, i cannot login on rustoria US. im brazilian and i try to login, but when i connect i cant acess any respawn. maybe is because of so much lag and high ping. but my friends its brazilian and still playing. someone to help me?

[analog pumice]

When we doing this???

[gloomy sparrow]

#feedback-suggestions

[flint rose]

tell me the time

[flint rose]

@noble terrace how much longer till im unbanned

[near halo]

YOO CHEATER AT RUSTOIRA MONDAY AT MIL TUNS BAN HIM NOE

[slim flume]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

DO UR JOBS U FAT ADMINS

[noble terrace]

make a ticket

[hexed nimbus]

be a good community member and do as asked

[sacred flicker]

whey wipe Teim?

[hexed nimbus]

#oldserverinfo

[celest pagoda]

ADMIN RESPOND ! my friend got false banned on rustoria eu 2x vanilla, he was lagging and then got banned thats his ID 76561199168757857

[hexed nimbus]

!appeal tell your friend to appeal

[marble mantle]

Hey, @celest pagoda

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long saffron]

10x lagging like shit 10 mins into wipe my dudes

[hearty fulcrum]

hello, are you still experiencing this issue?

[weak lichen]

!wipe

[marble mantle]

Hey, @weak lichen

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[wary wedge]

!appeal

[marble mantle]

Hey, @wary wedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cursive kayak]

@tranquil quiver

:flag_eu: EU Long

IP: connect long.rustoria.uk:28010
Next Wipe: <t:1709838000:F> (<t:1709838000:R>)
Wipe Schedule: Force Wipe
Blueprint Wipe: Force Wipe
Map Size: 4750
Team UI: 12
Vote for Next Map

[rough aurora]

What should you do if you were banned because you were playing with a cheater, but you didn’t know that you were a cheater?

if we just invited them into a team

[weak lichen]

!appeal

[marble mantle]

Hey, @rough aurora

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weak lichen]

Put as much detail as you can in your ticket. The admins will take a look at it for you.

[rough aurora]

it's cool when the server has 2 days until the end of the wipe

[weak lichen]

What do you mean?

[rough aurora]

I wanted to play wipe on Mondays

but anyway there is a wipe on Thursday because of the global

[weak lichen]

Put in your ticket quick and you'll get a reply asap. We're just trying to keep it fair for everyone.

[rough aurora]

not the first time

if idiots play with software and don't speak

[weak lichen]

Just be careful when you play with someone you don't know. If it is too good to be true, it probably is.

[rough aurora]

submitted and how long to wait?

[weak lichen]

Usual response time is between 1-3 days. They will get to it asap.

[rough aurora]

ok

will my team be unbanned too? if I listed the nicknames of those who were before the ban?

[hexed nimbus]

all will need to make there own appeal

[spare dust]

!report

[marble mantle]

Hey, @spare dust

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[grand jungle]

!report

[marble mantle]

Hey, @grand jungle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[balmy matrix]

Yo I’ve applied for chat mod many times got declined but it was only you’ve been declined with no reason and now I’m blocked from the form. How would I go about getting support for this

[raven mist]

Being declined multiple times followed up by being blocked from it would probably means its not gonna change

[balmy matrix]

Alr don’t know what I did never got a reason. Never been racist or anything crazy how I can’t get a reason.

[raven mist]

You can always ask for a reason. Theres most likely one for it

[balmy matrix]

Who should I ask I asked ling ling never got a response and I know marzy and still no reason. Do I need to ticket or something ?

[raven mist]

Or you could just take no as an answer 😄 I doubt it will change the outcome after being denied & being blocked from the form

[balmy matrix]

I understand that not like I can change the block I just want to know y. U know

[tight sigil]

i need help ? my first time join your guyses server and every time i try to load in it doesnt let me ?

[weak lichen]

Does it give you a message in console or on screen when you try to join?

[tight sigil]

yea lets me click on it but soon as its loading it kicks me out and says hacking ?

idk why

[weak lichen]

!appeal

[marble mantle]

Hey, @tight sigil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weak lichen]

Put in an appeal and we'll look into it as soon as possible.

Try to put in as much information as you can.

[tight sigil]

said i was banned for hacking i didnt even have the game 12 days ago ?

[weak lichen]

Yeah, you'll still want to put in an appeal. That will be the fastest way to get an answer to your questions.

[tight sigil]

i just did

[weak lichen]

Thank you sir. Just be patient and we'll get your questions answered.

[lament furnace]

Ummm chat

I was banned for ban evading 12 months ago and cant make an appeal

[stiff widget]

Hi there, you were blocked for spamming applications and being rude/abusive towards staff. I hope that brings some closure to you.

[compact locust]

how many hours do i need to mapvote for a specific server

[frosty panther]

when do team bans get lifted?

[sleek heath]

Cheater eu medium nickname 123

[marble mantle]

Hey, @sleek heath

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[balmy matrix]

Oh Alr

[balmy matrix]

can u say who banned me?

[wispy dirge]

We do not give out that information.

[frigid plover]

<@&274971100184576010> i was just denied for my appeal and haven't played on that server in over a month and was false banned for hacking can i make another appeal and find out why i was banned i will let u guys pc check me and everything

the admin didn't tell me why I was banned

[scenic moat]

I was banned by the system by mistake, the reason is Hacking

[rough aurora]

How do you know when the ban will be lifted, if at all?

[thorny dune]

You already know the reason, hacking. If you submitted an appeal and it was denied then the ban was found to be correct and there is nothing else to do.

[thorny dune]

You can submit an appeal on our website https://rustoria.co/support/appeal.

[frigid plover]

tell me how i was hacking? I was falsely banned and havent played in over 30 days the admin that banned me needs to tell me how I am banned for hacking

and where he got the reason i was hacking from?

<@&274971100184576010>

[thorny dune]

You don't need to keep pinging, we don't share information on evidence, that wouldn't make sense at all. You can send me your Steam ID if you wish and I can take a quick look but it sounds like you already have your answer.

[frigid plover]

yes but Im confused and most definently was falsely banned

i will send u my steam id

[lament furnace]

<@&274971100184576010> im banned for evading if you guys could check my identifiers you would see its not actually my account and if you need to shoot me a dm for a config check (sorry for ping)

[torn heart]

!appeal

[marble mantle]

Hey, @lament furnace

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lament furnace]

I cant i already appealed 12 months ago wont let me make another

[fallow glen]

on monday eu

[lyric basalt]

!ticket

[marble mantle]

Hey, @fallow glen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[mild mulch]

these arent applying even tho i subscribed on youtube and followed on twitch

[torn heart]

Thye both don't work atm

[mild mulch]

any reason why?

[torn heart]

API's aren't working properly

dev's have been working on it for a min, but it's taker longer than expected

[mild mulch]

okay so that means no loyal kit until its fixed?

[unique dew]

<@&393554009799000064> this clan tag, 10xeu been lookin at it since wipe

[west mica]

Nothing wrong with that

[unique dew]

you cant write that in chat but can have it as a ctag?

wild

[tropic island]

where do i report people

[marble mantle]

Hey, @tropic island

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[graceful marten]

cheater on us medium

[marble mantle]

Hey, @graceful marten

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[merry crown]

Can 2 clans play together if they r not breakin clan limit

[raven mist]

If theyr combined not over the group limit, yes

But be aware that online and offline players count

[languid kernel]

how long is the daily server restart?

[raven mist]

Few mins

Depending on the server(long can take longer as more entities)

[marsh jewel]

!ticket

[marble mantle]

Hey, @marsh jewel

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[keen oasis]

can my clan name be pussy

[wanton prairie]

/ticket

[marble mantle]

Hey, @wanton prairie

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unique dew]

yea

[stark yacht]

i have question .. my account stole and when he stol the guy inject cheat in my account,, When I retrieved my account, I played for two or three days, then I ate Game Bann in contact with Steam, and they told me that it is not possible to unblock the urban even though I showed them the list of theft... I bought rust late, can I play it again?????

[timber bridge]

If it was gamebanned there is no way to play unless they unban you.

[frigid plover]

<@&274971100184576010> can someone find the admin that banned me for hacking when i havent played the server in over 30 days and went to go log on and was banned for hacking I am not banned on any other servers for hacking

[torn heart]

!appeal

[marble mantle]

Hey, @frigid plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frigid plover]

i appealed and they denied i just have some questions about the ban because i hadn't played in over 30 days then went to log on and seen the ban

and have zero clue why i would be banned for hacking

[timber bridge]

!steamid

[marble mantle]

Hey, @frigid plover

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[frigid plover]

https://steamcommunity.com/id/bigjohnson689

i just would better like to understand the situation and know why i was banned was it because i hadnt played for 30 days or something lol

jk but if you guys could help that would be great

[timber bridge]

30 days? that's a lie lol

The denial wasn't a mistake I was just checking.

[frigid plover]

really i was banned for bug abuse until the 29th of february then didnt play until that next monday

was around thirty days

[frigid plover]

would you be able to tell me why?

[timber bridge]

Since you've appealed there's not much I can tell you other than you were denied for hacking

[frigid plover]

would you guys be able to pc check me and everything so i can get unbanned ive played a lot of ur server and really like to play it. It's because it is a challenging server and makes it fun for me to play solo or maybe with a few friends

[frigid plover]

I haven't hacked on rust ever and now apparently im banned for hacking?

[gray swallow]

can we ban this kid blatantly hacking on moose mondays please

[torn heart]

that's not something we do, you were denied, you will need to find a new server to play on

[torn heart]

we aren't rusty moose

[timber bridge]

This is rustoria

https://tenor.com/view/heyotakealookatthis-gif-18905664

[gray swallow]

i mean toria my bad

[marble mantle]

Hey, @gray swallow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gray swallow]

[frigid plover]

I just would love to better know why i got banned like another account in my ip played on hacking? VPN? anything because i have asked my brother multiple times if he hacked on toria and he has said no and i believe him is it an IP ban?

[timber bridge]

We cannot releasee much information, however I will forward it to the admin in charge, if it changes the appeal status will change.

[frigid plover]

okay thank you so much because i have absolutely no clue why i was banned

[spring trench]

i just got banned for having a team bigger then 3... i overheard them say the code to doors and put it in

how is that considered having a team bigger then 3?

[wispy dirge]

?appeal

[marble mantle]

Hey, @spring trench

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wispy dirge]

Please put in an appeal for the admins to take a look at.

[spring trench]

i appealed it i was just curious

is it a bot that bans for that?

[wispy dirge]

By entering the code you added yourself to the door, if they were a group of 3 and you put in the code...then the lock had 4 people authed on it.

[spring trench]

oh

wont do that again

[frigid plover]

how long do you think that will take

[remote marten]

It may take as long as 3 days but since it was forwarded to the admin I would expect it to be sooner maybe a day or two

[polar wagon]

I sent my ban appeal a week ago. Still no response? Does that mean they didn’t accept my appeal or what?

[near halo]

https://steamcommunity.com/profiles/76561199182370249

the guy goes around, and tries to scam randoes. reported, just wanted you guys to know.

[remote marten]

What do you mean scam people?

Like impersonating a admin?

[near halo]

imperonating a rustoria admin, and asks everyone to vote on some random makeshift website on rustoria servers to be on the top, of course if you log in, your steam account goes bye bye

[remote marten]

Ok thank you will be dealt with by the next available admin

[long wren]

ㅌ

[thin plover]

Actually we can't do anything about it since it's on steam side, just report the account and block it

[long wren]

!ticket

[marble mantle]

Hey, @gray swallow

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

please do not call out rulebreakers in chat. we accept reports through the official ticket system (instructions on how to submit one above), not in discord @gray swallow

[hearty fulcrum]

have you checked the status on the website?

[steep sluice]

I've gotten dced 3 times for "hacking" in the middle of a raid can someone help me fix it

[smoky cape]

!appeal

[marble mantle]

Hey, @smoky cape

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

"Disconnected: Hacking" probably means you have been banned. Have you tried submitting an appeal yet?

also, there is no need to keep pinging us

you are entitled to your own opinion, but if you'd like to receive support, you will have to try making an appeal first. if you are unable to for some reason, then let us know.

[thin plover]

it's because of you ISP

it's already fixed, I can't go in details but your ISP got you link to something else but it's fixed already

[steep sluice]

thanks

[near halo]

look at my ticketssssss

[lusty gorge]

!appeal

[marble mantle]

Hey, @lusty gorge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty gorge]

Because the use of VPN was misjudged by the server anti-cheating system, my ticket examination passed, but I can not enter the server, please help me to check

[hearty fulcrum]

the system needs time to synchronize. please wait 10-15 minutes. while waiting, do not try to connect.

after 15 minutes, if you still cannot connect, please send your steam ID number here

[lusty gorge]

okay

[lusty gorge]

Still can't get in@hearty fulcrum

steam ID 76561198210100967

[hearty fulcrum]

okay, i believe an admin will have to take a look for you. please wait for an admin to come

[lusty gorge]

okay

[cloud surge]

I bought kits for the wrong server can i switch over to the server im on

[hearty fulcrum]

do you mean vip?

[cloud surge]

wut

i bought legend and armageddon kit for 5x no bp us and im on 5x no bp us trio @hearty fulcrum

[hearty fulcrum]

ohh i see what you mean now. i am not sure if you can, but you can try submitting a #payment-support ticket to check! make sure you give them a detailed explanation so that they can help you

[obtuse maple]

cloudie can you help me i got a question

i was playing trio 5x and got disconnected for playing with more than 3 people it said. i was running around with 2 other kids i met and they told me it was just the 2 of them on the team. im not sure if they had another person on their team im assuming so bc i got kicked for that but i wasnt aware of it. just curious if im banned from the server now or what?

[hearty fulcrum]

did you have any other people in your own team? or even other people who were on the server with you previously but left?

[obtuse maple]

no i was playing solo

[ocean void]

!appeal

[marble mantle]

Hey, @obtuse maple

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[obtuse maple]

thank you

[crude sigil]

How to report

@hearty fulcrum How to report

[ocean void]

!report

[marble mantle]

Hey, @crude sigil

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean void]

please dont call out the cheaters in discord or in game chat, put as much info as you can into the report and an admin will take a look at it as soon as they're available

have you tried verify your game files for rust?

[merry lance]

no bro

[merry lance]

thanks

[ocean void]

did that fix your issue?

[merry lance]

I have updated the game.

I still can't download it.

[ocean void]

This is the discord for rustoria servers, youll have to check with their discord for support.

[merry lance]

OK thanks dre

[ocean void]

anytime, best of luck in your flying

[merry lance]

its so difficult for me

[light folio]

!ticket

[marble mantle]

Hey, @light folio

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[weak crater]

I went to rustoria and they gave me a ban evasion just like that? my nickname coill1900

[shy remnant]

!appeal

[marble mantle]

Hey, @weak crater

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny dune]

Hello there, did you get this resolved?

[rigid rose]

76561199529762258

[long wren]

huh?

[worn socket]

Do u guys do refund on vip? accidentally pressed subscription xD

[lyric basalt]

Feel free to open ticket in #payment-support

[hearty fulcrum]

have you been able to connect to server yet?

[marsh palm]

i need help!!!

[hearty fulcrum]

what do you need help with? do you speak korean?

[marsh palm]

네 i am from korea

[hearty fulcrum]

한국분이시면 한국어로 도와드릴 수도 있습니다

어떤 문제로 찾아오셨나요?

[marsh palm]

러스토리아 us monday 서버에 TB.라고 닉네임 붙은 애들이 있는데 얘내가 자꾸 핵쟁이를 한명씩 데리고 게임해요 핵쟁이는 계속해서 밴이 되는데 이 친구들은 밴이 안됩니다

방금 4분전에 밴당한 러시아어 핵쟁이도 TB애들이랑 같이 저희집 레이드를 왔고 어제 밴당했던 zy로 시작하는 핵쟁이도 TB애들하고 팀먹고 저희랑 싸웠었습니다

[hearty fulcrum]

해커랑 같이 레이드하고 플레이한 증거 있으시면 새로운 티켓에 증거 포함해서 올려주시면 어드민 분들께서 검거하시고 처리해주실 거예요. 증거가 없더라도 밴 안된 팀원의 스팀 아이디 고유번호랑 충분한 상황 설명을 해주시면 어드민 분들의 확실한 티켓 처리에 큰 도움이 될 겁니다

https://rustoria.co/support/tickets << 이 링크로 들어가시면 전에 보내셨던 티켓들도 보실 수 있고 티켓에 영상이나 스샷 첨부하실 수도 있습니다. 전에 티켓 넣으실 때 적으셨던 해커 아이디도 포함하시면 도움이 될 것 같아요

[halcyon rune]

Appeal #efc7fd It's been 11 hours and it looks like my ticket was missed, can anyone help me?

[gloomy sparrow]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[halcyon rune]

oh, my bad, I often do report tickets, I thought their time would be about the same

[hexed nimbus]

It’s not as rule breakers and cheater removal from the servers is more important then the appeals

[tropic epoch]

Где или как узнать расписание вайпов?

[shy remnant]

Вы можете найти всю информацию о серверах и расписания очистки здесь:: #oldserverinfo

[near halo]

!report

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[golden flame]

Any mods here?

[gloomy sparrow]

Yes, how can i help?

[golden flame]

just wanted to report a guy whos doing a account stealing scam in #looking-for-group

he sends a forms link that has a fake steam link to steal the acc info, just thought i should reporti t

his dc is ntakamazal

[fallen harbor]

were support mans

[gloomy sparrow]

How can we help?

[fallen harbor]

i need call

[gloomy sparrow]

Yes, but what issue are you having?

[fallen harbor]

i got problem on server i need to fix it

[gloomy sparrow]

What kind of problem?

[fallen harbor]

come and see i dont speak English very good

[gloomy sparrow]

Where are u from?

[fallen harbor]

🇵🇸

[blissful herald]

if you do not speak english, then we can't help you in voice really, better type out whats the issue

and then we can see if we can assist anyhow

[gray current]

i cant appeal someone for a mute on the website

[marble mantle]

Hey, @gray current

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[stable vector]

server restarting?

[minor temple]

US are yes

Daily restart

[stable vector]

kk

[quartz cloud]

how long restarts take?

[remote marten]

10-15 usually may be slower

[gloomy sparrow]

@fierce river how can we help?

[cursive breach]

when are the next wipe??

???

[gloomy sparrow]

!force

[marble mantle]

Hey, @cursive breach

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1709838000:F> (your local time) is the time of the next force wipe and it will happen <t:1709838000:R>.

[gloomy sparrow]

@cursive breach Do you kneed any further assistance?

[cursive breach]

when are the 5x going to wipe???

[remote marten]

#wipe-feed

[cursive breach]

why you wipe so often?

wipe tomorrow

[gloomy sparrow]

Bc force is tmr

[cursive breach]

pls wipe eu tomorrow

[karmic lantern]

is there any rustoria admin that will take a moment to hear my voice of concern regarding the corruption of the russian moderation team

[remote marten]

You can always make a suggestion in #feedback-suggestions

[karmic lantern]

anybody at all that isn't russian or playing on the server themseleves

[cursive breach]

how?

[karmic lantern]

how?

[cursive breach]

can you take me in to support??

[karmic lantern]

lol

[remote marten]

You are welcome to sit in the waiting for support area and a available admin will address your concerns

[remote marten]

I’m not currently on my computer is there anything else you need

[cursive breach]

can you pls wipe it little bit later like 22:00

[ionic mortar]

no

[cursive breach]

why?

[lyric basalt]

🍒

[cursive breach]

??????

[remote marten]

We keep our wipe times consistent and don’t ever change them

[karmic lantern]

I will expose you

and the logs will show it jackass

[lyric basalt]

Feel free to report me to @neat pumice or @balmy cypress - they are both managers

[karmic lantern]

oh I am

I thought it was strange why there was so many russians on rustoria

espeically admins playing

you are literally telling your friends who to raid

[ionic mortar]

would defo tell management, better have the evidence prepared thats some big bold claim

[karmic lantern]

my guy

your logs will show the truth

not to mention the shady plugins you have

to block steam ids of admins on tcs

seems sus no?

[remote marten]

Hey if you don’t need any support could you move to #general

[karmic lantern]

sure!

[gloomy sparrow]

Do you still need support?

[remote marten]

Dealt with #support message

[gloomy sparrow]

Ye ik i just saw that he was still sitting in Waiting for Support

[ionic mortar]

@cursive breach https://discord.com/channels/274965952116817920/391694431272566795

[gloomy sparrow]

@zenith escarp how can we help?

[zenith escarp]

there is a cheater running around at us mondays

i have a video proof

[gloomy sparrow]

Have you made a ticket?

[zenith escarp]

i'm trying to find where can i

[gloomy sparrow]

!report

[marble mantle]

Hey, @zenith escarp

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[zenith escarp]

NETTACRAFT

[lyric basalt]

banned

[indigo obsidian]

Are you two there?

[gloomy sparrow]

What do you need help with?

If you don't need help please move to #general

[indigo obsidian]

I just want to tell these two players how I know his tc.
......

He's got a big house. You can get stuck on an airplane for a second or so.

I blew up his tc and he was furious ....

[gloomy sparrow]

Ok, since you don't need support please move to #general

[strong birch]

why do i get this "hacking" message

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @strong birch

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[strong birch]

thanks i am not sure why i am

[cursive breach]

hello

[torn heart]

hello, is there something we can help you with?

[astral summit]

А вы сделаете пополнение/покупка випок из Российских карт ??

[true scarab]

So instead of cheating you confess to using an exploiting a bug

[hexed nimbus]

DAMM WHAT IS THIS GRAPHICS

[true scarab]

YG clan used a mini to fly in and out of render range to find TC that what in that picture basically they confessed to using an exploit.

[wispy dirge]

https://tenor.com/view/manhack-hl2-half-life-alyx-hlvr-valve-gif-19204193

[frail stratus]

I want to ask, I saw a cheater live streaming and I know which server he is on, but I can't see his name. How should I report it?

[torn heart]

just report with a link to the stream and the server they are on, we will do the rest

[frail stratus]

/report

[marble mantle]

Hey, @frail stratus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[rapid adder]

/report

[marble mantle]

Hey, @rapid adder

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frail stratus]

I have already submitted the ticket. Could you please check it? I have seen a cheater live streaming before, and I have also submitted the ticket. However, I only checked when he went offline. The cheater has already gone offline and cannot be verified

[hidden harbor]

https://snipboard.io/qeFhcm.jpg
What is the problem, I had to buy vip for mondays 2 times

[remote marten]

!vipissues

[marble mantle]

Hey, @hidden harbor

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[boreal gazelle]

why am i banned

WHYYY

@bitter torrent

[ionic lodge]

Sea long wipe?

[cursive kayak]

@ionic lodge

<:flag_ausg:897941185149161472> SEA Long

IP: connect long.rustoria.asia:28010
Next Wipe: <t:1709838000:F> (<t:1709838000:R>)
Wipe Schedule: Force Wipe
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 12
Vote for Next Map

[remote marten]

!appeal

[marble mantle]

Hey, @boreal gazelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[remote marten]

@river tapir what can we help you with today

[proven peak]

yo where can i see the maps to vote on for tmrw. specifically for toria US main

[remote marten]

!map

[marble mantle]

Hey, @proven peak

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[proven peak]

yo melon how can u see how many votes each map has

[remote marten]

After you vote look at the percentages

[west mica]

@river tapir Are you still around?

[rough aurora]

How long do I have to wait until I get unbanned? I need to fly to global

[hearty fulcrum]

when you try to connect to a rustoria server, there should be a green or red timer that shows you how much is left

[rough aurora]

I filed an appeal, a day has passed

[hearty fulcrum]

appeals can take an average of 1-3 days to process. what does it tell you in the disconnect reason when you try to connect to server?

[rough aurora]

game with cheater ban 13 days

[hearty fulcrum]

then you will most likely be unbanned in 13 days

[rough aurora]

well this is not a deliberate game

[hearty fulcrum]

i don't understand. if you are saying you didn't know there was a cheater, please read the rules. https://rustoria.co/rules

Playing with hackers, ban evaders or benefitting from the presence of hackers by association, deliberately or not, is not permitted.

[rough aurora]

I didn’t receive any benefits + I didn’t know + I just added them to the team because they were adequate neighbors

there was no information that he is a cheater

how could I know

[remote marten]

There is nothing you can do but wait out your appeal