support

[weak lichen]

The admin that answers your appeal ticket would be the one.

Oh sorry.

[unreal forge]

okay will do

[thorny dune]

The appeal is a direct communication with the banning admin, so your friend can include any information they wish to in their appeal and it will be taken into account

[polar wagon]

My ban still hasn’t been appealed. I sent my info over Thursday and still no response. How long does it take for them to respond?

[thorny dune]

The estimated time as a guide we give is 1-3 business days, if you'd like to paste your Steam ID or send it to me in a DM I can double check

[unreal forge]

what do we do if it says he got game banned

[thorny dune]

I'm not sure what you mean, our website says that when they try to appeal? Feel free to DM me and I can hopefully take a closer look and explain further there

[quaint pike]

I'm on rustoria eu small and i can't hold any gun in my hand(tools and other things work). I tested in ukn and there it works fine, anybody knows what this is?

[raven mist]

FP issue, try to relog

or verify gamefiles

[spare hornet]

@thorny dune How long is an association ban? I joined a looking for group and one of the players was cheating and none of us knew. When I load in it doesn't tell me how long my ban is for.https://steamcommunity.com/profiles/76561198934483251/

[raven mist]

Probably 7 days

[hidden rose]

I was banned for no reason and have less than 100 hours in the game what should I do

[marble mantle]

Hey, @hidden rose

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[noble terrace]

Submit an appeal and the admin in charge of your ban will let you know

[spare hornet]

Okay, I submitted one two days ago and haven't gotten a reply. How long does it usually take?

[hidden rose]

I already wrote

[wispy dirge]

Standard response time is 1-3 business days, but can be more or less based on the situation.

[spare hornet]

Okay thanks

[hidden rose]

why should I wait for 3 days for a solution if I did not use cheats

I want to play, and they give me a ban for cheats that I never used

[raven turret]

hello, is there by any chance i can report an insider tyo get my base back?

[blissful herald]

insiding is not against Rules, anywhere

[raven turret]

bro how i even have a clip

is there really nothing i can do?

[blissful herald]

I understand that, but no server out there is having any sort of RUles against Insiding OR like code raiding

[thin plover]

it's part of Rust

[raven turret]

it isnt code raiding he was our teammate that hopped on for 8 minutes just to inside and didnt do a damn thing the entire time

i just want my base back\

[blissful herald]

unfortunatly we can not help you ther,e Iw o0uld suggest never play with that player again

and would probably start using different code locks of course

[raven turret]

omg you guys are like the tip screen on rust

thanks so much for solving all my problems

[blissful herald]

every server out therer will say you the same thing

[blissful herald]

you welcome

[raven turret]

u piece of 💩

im srry im js mad\

[hexed nimbus]

You desided to play with this guy, it didn’t work out as expected and now you basicly demand others to solve your problem. Damm I think you just learned a valuable lesson

[crimson juniper]

hey I need to speak with a staff member about my ban like this is cra cra

[hollow thicket]

There are numerous clans that have been banned for playing with cheaters 4-8 times. Why are those clans allowed to come back after just 7 days and play with cheaters again?

[hexed nimbus]

!appeal

[marble mantle]

Hey, @crimson juniper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

It will lead to longer times and eventually to a permanent the more a player gets the same ban. It’s all cause you have to give them the doubt of not knowing this as many play with pickup teams also

[hollow thicket]

I have a long list of players banned more than 4-8 times and never getting permanent bans

[raven mist]

Doubt 4-8 times

[hollow thicket]

Are you not admin anymore Shenzyyy?

[raven mist]

Nope, but you are always free to make a ticket about said players to have it reviewed

[hexed nimbus]

Nah shenzyy a peasant now

[gloomy sparrow]

https://tenor.com/view/personally-i-wouldnt-let-that-slide-gif-26085972

[honest ore]

how do i appeal from rustoria servers

[lyric basalt]

!appeal

[marble mantle]

Hey, @honest ore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fiery wasp]

hey we are on small oil on rustoria us main and we used are last swipe on the card room and it got shut on us can you open it back up for us please the crate is unlocked

or is the loot just gonna be gone unless we have another red

[magic anchor]

need help[ with a hacker

[hexed nimbus]

!report

[marble mantle]

Hey, @magic anchor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

Better get another card as admins don’t interfere in gameplay

Especialy not on main official servers

[fiery wasp]

okay thanks

[gilded yacht]

Can someone help me i opened a ticket in the site it said feel free to connect in 15minutes etc. and im trying to login rn its like 10 hours after the message idk exactly about that time what do i do

[hexed nimbus]

What does it say ?

[gilded yacht]

Disconnected : Hacking

lol

i dont even have like 10 hours im new

[hexed nimbus]

Did you between now and the message try to connect or is this the first try ?

[gilded yacht]

my internet went out the day i was playing in the server and it showed me that message today

[gilded yacht]

i tried to connect like 3-4 times

[polar bramble]

why is Armageddon not popping up on the shop on 5x no BP

[hexed nimbus]

Might be a sync delay try again in 10

[gilded yacht]

bro i have this problem since the morning can you help me wtf

[polar bramble]

why is Armageddon not popping up on the shop on 5x no BP

[hexed nimbus]

I can not mate im not staff no more

[gilded yacht]

i've already waited bro after the first ticket when the person said the issue has been resolved

krw

[hexed nimbus]

Sec

[hexed nimbus]

@minor temple you able to have a lookielook for this person

[hexed nimbus]

!steamid

[marble mantle]

Hey, @gilded yacht

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[polar bramble]

why is Armageddon not popping up on the shop on 5x no BP

[hexed nimbus]

Might not have it

[gilded yacht]

well admin in the ticket said it should be solved imma try to login

[hexed nimbus]

[polar bramble]

yes i do i bought it 3 days ago, when I saw not showing up like half the donator perks boughten or not are gone lol

[hexed nimbus]

No clue maybe temp sale

[gilded yacht]

finally i can play noow

[timber bridge]

I've let the devs know it isn't showing up in the UI, however you should be able to claim it via the /kit armageddon command.

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[oak glen]

WHAT'S The ingame ticket command?

[marble mantle]

Hey, @oak glen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[oak glen]

Okay what if they're playing with players too

[hearty fulcrum]

if the player you report is breaking a rule, the admins will handle them all accordingly. if you believe you know their teammates, you can include their names too and it might be helpful

[oak glen]

I just created another ticket, this one named his teammates. Thank you! Hopefully their gone soon

[abstract hearth]

!ticket

[marble mantle]

Hey, @abstract hearth

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vestal cosmos]

can someone help me i met this guy and he was cheating and i did not know he was just farming for us

[remote marten]

!appeal

[marble mantle]

Hey, @vestal cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[latent nebula]

hi

EAC:Authentication timed out (1/2)

This is what I see when entering the server. What is the solution?

[gloomy sparrow]

Try reconnecting and if that doesn't work try verifying your game files

[gloomy sparrow]

!gamefiles

[marble mantle]

Hey, @latent nebula

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[latent nebula]

I tried but still the same error

valid on other servers

[grave violet]

small oil rig is glitched on rustoria us main and its uncalled cards closed and has been doing the cargo noise for 2 hours

[gloomy sparrow]

Hey, If that doesn't work you can try following this link : https://support.facepunchstudios.com/hc/en-us/articles/360019318037-EAC-Authentication-Timeout and doing the following

[hearty fulcrum]

"the cargo noise" lol i'll let admin know

[grave violet]

its fixed

2 and a half hours later

good oil!

[lunar roost]

What is the maximum number of banned accounts you can have
for an unban?

[blissful herald]

https://rustoria.co/rules/vanilla

[lunar roost]

I'm definitely a cheat but I don't know how many accounts I have and I also have a new PC and so on. Can you take a look?

[blissful herald]

!steamID

[marble mantle]

Hey, @lunar roost

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lunar roost]

76561199487865084

[blissful herald]

you will need to make a Ban appeal and go from there

[lunar roost]

Do I even have a chance of being unbanned?

[blissful herald]

plus, if you do not know how mnay you have, means you most likly have more thatn 3, right?

[lunar roost]

yes, I think it was a stupid time

[blissful herald]

but... make a appeal I guess and the admin that banned you on your current account wil make a decision

[lunar roost]

okay

Can I write German on the ticket or English

Can't you make a new ticket if you've already made one?

[meager palm]

@blissful herald you been able to look into my situation at all?

[lunar roost]

@fossil igloo Kann ich noch mal ein Neues ticket machen?

[cobalt flame]

Hi,
what this means in my appeal?

my base even decayed while I am wrongly banned 💀

[polar bramble]

I logged into and bought like $70 worth of donator stuff the 3 days ago, when I do /kit half of the donor items aren't even there

wtf

@marble mantle

[timber bridge]

What kits are not there?

[polar bramble]

sec ill post the screen shot

@timber bridge

[timber bridge]

Let me rephrase, what kits did you buy?

[polar bramble]

the armagegdoon one and components, elite is good to go, another person in rust chat said the same as me

[timber bridge]

do /kit armageddon and /kit components+

The UI has not been updated but you should still be able to claim them via chat, I have already notified the devs earlier about the UI.

[lunar roost]

If my ticket is canceled, I cannot open a new one?

[timber bridge]

@polar bramble

[timber bridge]

Appeal or ticket?

[cobalt flame]

Someone ples respooond 😿

[lunar roost]

A new ticket

[timber bridge]

You should be able to play.

[timber bridge]

Yes you can.

[lunar roost]

new Appeal for unabn sry

[cobalt flame]

Oh okay, thanks for letting me know.
Can I know what was the reason for false ban? Did you get wrong guy or what?

[timber bridge]

There was a issue on our end that banned you. It's been resolved.

[thin plover]

if your appeal was denied, then you cannot make a new one

[timber bridge]

^

[cobalt flame]

Thanks, kinda sad since base bye bye 😦

[lunar roost]

Can't you talk to an admin or something like that again?

[polar bramble]

thank you, will try now

[onyx nacelle]

yo admins

is there anyway that we could get unbanned at force. it says that we will be unbanned at 11 37 pm on thursday

[thin plover]

No, the appeal system is how you talk to an admin to appeal/talk about your ban

[void condor]

Try now for me Ryan

[polar bramble]

worked tyvm

[polar bramble]

worked, thank you guys

[void condor]

All good

[timber bridge]

Yes, You can let your team know anyone that was approved I will adjust it so you can get on for force.

[onyx nacelle]

@timber bridge thanks we all appreciate it. do i need to tell you all who was in the group or you already know

[timber bridge]

I can see it on our end, no need. 🙂

[onyx nacelle]

Thank you

We had absolutely 0 idea that he was cheating we picked him up off lfg

[cobalt minnow]

can i speak with someone who can reverse a falsely accused ban i just bought game and cant run rustoria servers.

[marble mantle]

Hey, @cobalt minnow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viral helm]

im not getting any of the kits for all the soical media i followed rustoria on but discord

[raven mist]

I believe twitch and youtube are not working atm

[viral helm]

the steam one isnt even working for me

i joined the group

[hexed nimbus]

Leave the group rejoin it wait like 10 min and type /auth ingame it’s slow sometimes

[amber pumice]

hi i can't join for "hacking" but i don't have any hack

whenn i spawn

[meager palm]

is there any admins that can help me?

[rotund hazel]

!appeal

[marble mantle]

Hey, @amber pumice

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rotund hazel]

yeah, type your issue and ill help you

[amber pumice]

but i've never played

[rotund hazel]

still, if you were banned, the only way to get rid of it is by appealing

[amber pumice]

okok thx

[nova sphinx]

[surreal kelp]

are you an admin?

[rotund hazel]

im just a mod, I can still try to help you fix any issue you have

[surreal kelp]

ok. Just asking cause you responded "yeah" to a player question asking for an admin

[meager palm]

@rotund hazel sorry not sure you can help me i need an admin

[thin plover]

what do you need help with

[meager palm]

@thin ploverso my account was banned for hacking. BUT when it got banned i did not have access to my account because my steam account was hacked at the time. I provided skyline with as much proof as i could and i havent heard anything back i just want to know whats going on or if aomoen else can help me

[thin plover]

well skyline time zone is a few hours a head of us. he's probably sleeping

[meager palm]

he was in chat helping other people maybe he forgot about me? lol im not sure but im really trying to get all of this figured out because I want to start making youtube videos with a few friends and we were planning to play your servers

so im not sure if you wou8ld be able to help that way skyline doesnt have to worry about it. I know he works and i dont want to bother him anymore

@thin plover

[thin plover]

just send him another message, I dont have any details at all so I don't know

[meager palm]

i will be able to provide them to you and i have sent hium messages

[thin plover]

if he is already dealing with the situation I don't want to over step

[meager palm]

copy that.. i will give it another week and see what happens thank you.

[fallen holly]

i cant join us medium it just says come discord.gg/rustoria - prodigy please someone help

[hearty fulcrum]

our admin, prodigy, would like to speak with you. please send him a private message with your steam id, and wait in the #368790610783764480 channel

if he does not come to talk to you, he may be busy at the moment, so please wait until he responds to your private message.

[fallen holly]

could you possibly put his @

[hearty fulcrum]

@stiff widget

[fallen holly]

ok thank you bro

[frigid salmon]

rustoria 2x down?

nvm big lag thats all

[old compass]

rustoria medium wtf lagging

[fresh lake]

hey admin server gone

[steel sedge]

rustoria medium fail

[fresh lake]

and he take all loot

[lavish fulcrum]

Rustoria EU Mondays just lags and kick every player

it just dont get bether

[fresh lake]

hey admin

he loot our team we kicked

[lavish fulcrum]

Fix server admin

[fresh lake]

full ak and metal set 5 player

[lavish fulcrum]

man we are on cargo as full metal

[hearty fulcrum]

thank you for letting us know. admins and developers are already aware of the issue

[lavish fulcrum]

pssss

[vestal cosmos]

can someone help me i got band on us mondays there was a guy that my team had as a farm bot he was cheating we did not know what do i do

[lavish fulcrum]

we write now

[lavish fulcrum]

no we have other problems

[sand finch]

this rustoria server im on right now is lagging its ass off

[lavish fulcrum]

jea too

[hearty fulcrum]

have you submitted an appeal?

[lavish fulcrum]

man wtf is this server

[blissful current]

server getting DDOS?

[vestal cosmos]

how do i do that

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @vestal cosmos

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[austere terrace]

can i please talk to an admin

[hearty fulcrum]

hello, i am not an admin, but i may be able to help you. what do you need help with?

[austere terrace]

i got banned on rustoria 5x today because I was helping a solo out.

it said i was exceeding the trio limit.

[near halo]

Can you tell me why some people are still in server and other people getting auth timeout?

[austere terrace]

!appeal

[marble mantle]

Hey, @austere terrace

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slate warren]

Ало

У вас серверу пизда

[hearty fulcrum]

https://rustoria.co/rules/modded
please read the server rules. roaming/teaming/associating/allying with other players outside your team is forbidden, and this rule is strictly enforced.
you can submit an appeal for your ban, but__ i believe the ban is temporary.__

[vestal cosmos]

my team mate sent a appeal 4 hours ago and never got a answer his name is @upper horizon for us mondays

[hearty fulcrum]

it may be an issue with an internet service provider, or there may be region-specific issues.

[leaden flax]

after i make a report on the website and a /ticket how soon until an admin spectates that player?

[hearty fulcrum]

the average wait time is 1-3 business days. depending on the situation, it may take less or more time o get a response. please wait

[near halo]

Not region, not internet, people from eu, na, china getting same thing

[hearty fulcrum]

tickets are the priority, so an admin will investigate as soon as they can. however, admins will go through tickets in the order that they receive them, so if there are a lot of tickets ahead of yours, it may take a while.

[hearty fulcrum]

that was just my guess. i don't have a 100% answer

[vestal cosmos]

ok just dm him pls

[near halo]

are admins or dev of rustoria aware of the issue?

[whole heron]

akril is looted our 5 full gear and ak when server kicked all of us this is not fair we want our items back from him

[hexed nimbus]

Go raid him

[hearty fulcrum]

there is no need for that. the official appeal process happens through the rustoria official site. if your friend has already submitted an appeal, they have already taken the right steps. they just need to wait now.

[near halo]

bro what are you crying about, we are raiding and disconnected mid raid

[hearty fulcrum]

yes

[whole heron]

ım not cryıng u should talk about it

[hearty fulcrum]

if you do not need support, go to #general

[hexed nimbus]

Looks like all eu went down indicating it might be a host issue staff is aware and looking into it

[hearty fulcrum]

this is not the place for a conversation

[whole heron]

is your items gone

[hearty fulcrum]

#general

[whole heron]

we dont know hıs base

ıf ı do i already raided

[grave violet]

shit server how you let us main lag you fuckers

[whole heron]

too much items goneeeee

[meager palm]

@whole heron Welcome to Rust my friend!

[whole heron]

who is paying

[near halo]

Just shut the whole server please until the issue is solved, this is not fair

[whole heron]

WHO İS PAYİNG

[meager palm]

you know how much ive lost from dcing?

[whole heron]

too much players lost items

where is the admins

[hexed nimbus]

You won’t get it back mate

[whole heron]

why they are not looking why they are not checking

[whole heron]

i dont wanna get back im just angry

[hearty fulcrum]

please keep the #support channel for support only. if you are having conversations in this channel, you will be warned once and then muted.

[meager palm]

bro they are busy man if they dont respond right away oh well

[hexed nimbus]

Cause the can’t help you with that

[hexed nimbus]

Then be Angry in #general and keep this support channel clear for those that need support

[hearty fulcrum]

please do not call out rulebreakers in the chat.

if you have submitted a report, please wait.

[meager palm]

@whole heron My advice. Go grab a cup of milk, then some cookies, put on a sad movie, and cry there 🙂

[hearty fulcrum]

move to #general please. this is not the right channel for conversation.

[meager palm]

its a video game man sometimes servers have connection issues

@hearty fulcrumim helping you out bro

[hearty fulcrum]

i appreciate the goodwill and the attempt to help, but the staff are here for a reason and we will handle support requests.

[pure urchin]

До отключения я находился в мирном городе, сейчас город убьёт меня и все ресурсы будут утеряны!!!!!!!!!

[whole heron]

I'm talking so that no one has to experience such ridiculous problems again.

[meager palm]

well maybe i want to help the staff. yall work hard and i appreciate yall.

[grave violet]

this guy needs help his dick fell off

[hexed nimbus]

Apply become and do untill then do as requested mate.

[whole heron]

ı dont want the items i am angry this is so much ridiculous problem

[meager palm]

@hexed nimbusHow do i apply?

[hexed nimbus]

#staff-applications

[hearty fulcrum]

we understand, and we appreciate you letting us know through the official ticket. the discord server is not the right place to submit tickets. admins will take a look when they get to your ticket, thank you.

[summer belfry]

what's happenning

[hexed nimbus]

Servers down

[lofty plover]

Whenever a admin available followed a cheater to yall server made a ticket already.

[meager palm]

ty

[teal meadow]

where do I make a ticket

for ban

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @teal meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[teal meadow]

what if the ban literaslly just says

[placid spoke]

!appeal

[marble mantle]

Hey, @placid spoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[teal meadow]

come to discord

[hearty fulcrum]

what does it say after that? it should say the name of an admin

[teal meadow]

come to discord.gg/rustoria - skylineGTST

I put base down then went to work then came back to ts

[hearty fulcrum]

it means @blissful herald wants to speak with you. please dm him your steam ID, and wait for his response.

[placid spoke]

is there a mod in here?

[hearty fulcrum]

yes

how can i help?

[placid spoke]

uhhh

[meager palm]

skyline is active???

[placid spoke]

so I got a ban from one of the servers for what I think was a false ban from the automation system

[hearty fulcrum]

aced, please move to #general

[meager palm]

copy

[placid spoke]

can I appeal it through a mod in here or do I need to go through the website

[hexed nimbus]

!appeal

[marble mantle]

Hey, @placid spoke

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

you will need to file an appeal through the rustoria official site - https://rustoria.co/support/appeal

[hexed nimbus]

So slow

[grave violet]

CHEATER ON US MAIN

[marble mantle]

Hey, @grave violet

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[placid spoke]

ok thanks

[hexed nimbus]

No callouts. Make a ticket

[grave violet]

ban him he aimlocked 3 of my teamates behind 3 different corners

ban him fuck you

this is support this is my support

https://tenor.com/view/do-something-comeon-stickman-bored-gif-22722853

just lost 3 aks because of it

[hexed nimbus]

The support is used the correct way to report and that’s a ticket that goes straight to the admins

[grave violet]

good shit people keep up the good work useless fucking admins

[hexed nimbus]

You gonna lose more if you keep messaging here instead of in a ticket

[grave violet]

fuck off

how bout admins do something and ban the people cheating

he phased through my tugboat ggs

fucking retarded people

[summer belfry]

When will the server be repaired

[vale thistle]

can someone please look at my ticket i got unbanned and never got unbanned

[sleek badger]

yo boys any eta on eu main >

?

[frigid plover]

/appeal

[marble mantle]

Hey, @frigid plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bright dawn]

how do i report a cheater?

[gloomy sparrow]

!report

[marble mantle]

Hey, @bright dawn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[bright dawn]

/ticket

[marble mantle]

Hey, @bright dawn

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[proper osprey]

Does long force bp wipe on the 7th

[formal zenith]

!appeal

[marble mantle]

Hey, @formal zenith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frigid plover]

my ticked still hasnt been looked at and

[ocean void]

what kind of ticket was it

[echo narwhal]

!TICKET

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frigid plover]

it was a appeal about me being banned for hacking when i havent played that server in a month \

[ocean void]

typical response time for an appeal is 1-3 buisiness days, although it may be sooner.

[sacred jewel]

someone i reported got cheated after i reported anyway i can find his body to get my shit back?

[novel yacht]

how do i get in call in regards to active cheater at my base?

literally highjump on top of my base

<@&274971100184576010>

[noble terrace]

!ticket make a ticket in game please

[marble mantle]

Hey, @novel yacht

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[flint rose]

ples unban me i no mean abuse team limit i sowwy🥺🥺

unban please i love server n me mom work at facepunch n im a mod for all rust servers

[noble terrace]

!appeal

[marble mantle]

Hey, @flint rose

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[flint rose]

shut up

[novel yacht]

i submitted a ticket. I need it to get looked at ASAP before he loggs again. He will get on, wipe our team then get off.

[flint rose]

unban me now grrrrr🥺🥺

am i cooked chat?

i have tourrettes

mb cuz i ain mean dat gng🤞🤞

[thin plover]

https://tenor.com/view/uhhhhh-gif-18728531

[flint rose]

are they cooked?

[granite bone]

do you goon?

[thorn forge]

oh my fellow jelq maxer

[flint rose]

can u squirt

[thorn forge]

I can, wbu

[granite bone]

3 feet

[flint rose]

yes

[thin plover]

This is a support channel

[flint rose]

7 feet

[thin plover]

Thank you for going to #general

[flint rose]

rookie length

such a mood killer

[leaden flax]

ty admin for banning "labude :)"

[dark radish]

Thank you dude

[digital totem]

are u able to watch my ticket? ( u dont have ot be quick but this guy is a 1000% cheating rn rn )

[dark radish]

what ticket

or what is your ticket ID

[digital totem]

fdd8ec

[digital totem]

there are a coupple in chat saying the same thing

[frigid plover]

@dark radish

aye are you able to help me with my appeal?

i was banned 20 hours ago for hacking and I haven't played on the server in over a month due to me getting banned for bug abuse

it has been two hours

[dark radish]

only the admin who banned you can look at it so i cannot help

[digital totem]

u found it?

[dark radish]

i am looking at it, allow me to investigate him please

[digital totem]

allr sorry

[dark radish]

np

[digital totem]

he is climbing a wall like spiderman lol

[dark radish]

i just loaded u got a clip?

[digital totem]

no i dont have a clipping system

[dark radish]

all good

[digital totem]

he got kicked caus of that lol

flyhack violation

send in dm

[dark radish]

hes banned

[digital totem]

is it only him or the teammates aswell?

[digital totem]

Theyre friends still in here

[dark radish]

there ya go

[digital totem]

Appreciate u

[sterile zealot]

@dark radish how can i put a ticket for banned with playing with a cheater? Some random in the team was cheating

[dark radish]

https://rustoria.co/support/appeal

[sterile zealot]

Thank you!

@dark radish ticket number is beb7af

[near halo]

L server

got banned foor having 4k hours

[near halo]

d

[sterile zealot]

is there a way to know who in the team was cheating? I wanna pull up irl to their house rn

[digital totem]

noob got banned

[wispy dirge]

We don't give out that info.

[frigid plover]

anyone know who banned me its been 6 hours i have been banned for no reason and its saying i was banned for hacking hadnt played in 30 days someone please find out who banned me

<@&274971100184576010>

would it be possible i was banned due to a vpn i use it for better internet while downloading things because my internet is not good

[molten flicker]

!appeal

[marble mantle]

Hey, @frigid plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frigid plover]

i did

hasnt been responded to in 6 hours

[molten flicker]

Standard response time usually take 1-3 business days, please be patient.

[fallen holly]

anyone know when prodigy will be on?

[subtle cape]

@stiff widget, Don't know, but he'll get back to you as soon as he is available.

[fallen holly]

ok thank you

[wary kernel]

@toxic shard je trouve pas le wipe du x5 eu rusotria.co tu connais c'est quand et tout les combien de temps ?

[mint warren]

why is there no voting for the card?

[wary kernel]

I can't find the wipe of the X5 rusotria.co who knows when and every how long?

[wispy dirge]

US or EU?

[wary kernel]

eu

[cursive kayak]

@wary kernel

:flag_eu: No BPs 5x EU

IP: connect nobps.rustoria.uk:28010
Next Wipe: <t:1709463600:F> (<t:1709463600:R>)
Wipe Schedule: Wed @ 4PM UK Time & Sun @ 11AM UK Time
Map Size: 3000
Clan Limit: 8

[wary kernel]

thank man

[inner pier]

good afternoon, I can’t log into the server, it kicks me with the caption cheats, although I’ve never logged into this server

[molten flicker]

!appeal

[marble mantle]

Hey, @inner pier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[true ore]

/report

[marble mantle]

Hey, @true ore

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hazy path]

hey, im trying to driv e a boat on one of ur servers. im getting kicked out of the boat and i get a message; seat clipped collider iceberg_b

[ionic lodge]

When is sea long wipe

[hexed nimbus]

#oldserverinfo

[wraith onyx]

Its a bug with rust right know. sometimes logging will fix it

[vast cradle]

Theres a cheater on Rustoria Medium, I literally watched him spider crawl on my wall

[lyric basalt]

!ticket

[marble mantle]

Hey, @vast cradle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vast cradle]

Thank you

Okay so the guy I JUST reported got banned for hacking, but he literally just stole my full kit, so do I lose that now or what?

[lyric basalt]

We can't give you anything back sadly

[vast cradle]

Wow ok

[flat heron]

hey i think i´ve been banned keep ketting kicked for hacking even tho im not what should i do now ?

[wraith onyx]

!appeal

[marble mantle]

Hey, @flat heron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fresh canopy]

hello

i opened a ticket, can someone help me pls?

[wraith onyx]

What do you need help with

[fresh canopy]

i was asking for a refound, cause i bought the vip with automatically payment

[wraith onyx]

tickets are opened in the order they are made so I would just give it some time and some one will contact you regarding your ticket.

[fresh canopy]

ok thanks

[hexed nimbus]

Did you make a ticket on the webpage or in #payment-support as payment would be the correct one. Provide the requested information to speed things up also due to sensitivity of the info only a select few have access to these tickets so please be patient.

[zinc temple]

anyone help me pls?

I have a problem reloading the ak, when I reload the game the server closes. Could you help me?

[wraith onyx]

Have you tried verifying your game files?

[zinc temple]

Yes, I already went to Steam and checked the files and everything was fine

[wraith onyx]

Maybe try reinstalling your game?

[zinc temple]

I have done

but this only happens in the ak, the rest of the weapons don't happen

[blissful herald]

does it happen with ALL Ak's?

and does the AK show bullet amount OR just 0?

or not even 0

[zinc temple]

it shows the quantity and I can unload, now when I reload the server sends me below

yes

[blissful herald]

Can you do a short clip of that happejning like 15sec long max and including the msg shows as well after kick

and DM me it

and DM me your steam ID too

[junior egret]

flyhacker on 10x eu

[gloomy sparrow]

!report

[marble mantle]

Hey, @junior egret

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gusty palm]

if u teleport from the barge itself
it wont work
if u stand on a white antenna
u will get

[hearty fulcrum]

hmm, i'm not sure, but maybe it is because the boat is moving? try stopping the boat?

[gusty palm]

No. The barge is standing still. It seems to me that the barge model ends exactly at the antenna, because of this, if you stand on the antenna you can teleport

otherwise, standing on a barge, you won’t be able to teleport

[hearty fulcrum]

!ticket - okay, try submitting a ticket to let the admins know, and they will check it.

[marble mantle]

Hey, @gusty palm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gusty palm]

!ticket

[marble mantle]

Hey, @gusty palm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

it might be better to go to the support website https://rustoria.co/support/tickets to make a ticket there so you can post the pictures

[fresh canopy]

!ticket

[marble mantle]

Hey, @fresh canopy

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fresh canopy]

can an admin help me please <@&874995535881326632>

[blissful herald]

help wiht what...

[fresh canopy]

i opened a ticket at 12

but nobody1 is answering

[blissful herald]

only few people deal wiht VIP tickets

so you will need to be a bit patient

[fresh canopy]

ah okok

thanks for info

[blissful herald]

no problem

[hot burrow]

Hello, trying to follow Rustoria on X. But my only option is to give total control of my account to Rustoria... wtf?

[gusty palm]

how to fix

CPU 100% in rust

[elfin kestrel]

<@&874995535881326632> can some help me with a ban appeal?

[weak lichen]

Did you already put in the appeal?

[elfin kestrel]

ya its been 10 hours

[weak lichen]

The usual response time is between 1 to 3 days. Please be patient.

[blissful herald]

is that laptop? 👀

[gusty palm]

PC

[blissful herald]

just have to upgrade CPU I guess

[gusty palm]

thanks

[blissful herald]

or you have to Restart rust more often, but not sure if that would help you much

[gusty palm]

no. every day this problem

[weak lichen]

CLick the next tab to the right and sort by CPU at the top column.

See if it is actually Rust using all your CPU

[gusty palm]

95%

now CPU 30%.. GPU 100% and 90 *C

[weak lichen]

There is a discord for pc support out there

Those guys will help you with that and walk you through everything

[gusty palm]

okey

[meager rain]

can you check my ticket plz

I need help

[weak lichen]

You already submitted a ticket?

Also what kind of ticket did you submit?

[meager rain]

cheater ticket it is @weak lichen

[marble mantle]

Hey, @weak lichen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[weak lichen]

Okay thank you. They are going to look into your ticket asap. Sorry for the delay!

[livid saddle]

I made ticket on EU Mondays, theres clan onlining rn with support of 1 day old account(s), might wanna check it out asap

[weak lichen]

The team will take a look at that asap.

[urban jasper]

hello, I can’t log into the server, it says ban evasion, tell me why I got banned

[vagrant torrent]

Good evening. I was on "cargo" and the game turned off. I log in to the server for the third time and get kicked out of the game. I need help.

[hexed nimbus]

Verify gamefiles restart router ( 1 min power off ) update graphic card and windows and try again

[vagrant torrent]

I see my body sleeping in the air and then I get kicked off the server. The cargo floated, but the body remained in the air.

[thin hawk]

what's wrong with rustoria eu 10x ? Since yesterday it has terrible lags

[serene marsh]

how can I claim my booster rewards?

[woven sphinx]

!ticket

[marble mantle]

Hey, @woven sphinx

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[vagrant torrent]

It didn't help. It's still kicking. I see my body in the air and kicking.
"Disconnected: Invalid Packet: Client Ready"
Need help.

[cloud glen]

Is there any way i can get my hero kit switched to a different server i accidentally bought it on a different server well my cousin

[ocean void]

#payment-support can help you with that

[serene marsh]

how can I claim my booster rewards?

[vagrant torrent]

Maybe you can kill me and it will help? EU Medium
nickname ReControl

[spiral lion]

cheater

[marble mantle]

Hey, @spiral lion

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[noble terrace]

!ticket make a ticket please and we can look into it

[marble mantle]

Hey, @vagrant torrent

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[spiral lion]

!ricket

[slim flume]

!ticket

[marble mantle]

Hey, @spiral lion

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[spiral lion]

!ticket

[marble mantle]

Hey, @spiral lion

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hexed nimbus]

Only on modded

[serene marsh]

x10

[wide lynx]

!ticket#payment-support

[hexed nimbus]

Think it would be /kit booster. Or just type kit and look for it

[wide lynx]

Where can i seek help iff i want a vip refund?

[serene marsh]

thanks

[ocean void]

if you click #payment-support <<< this payment support link will take you to the page youre looking for

[coarse void]

how do i buy hero kit on Eu Monday ?

[hexed nimbus]

Vanilla servers don’t have kits mate the are official servers. Only modded servers have kits

[thin hawk]

when I add oilrig26c and switch to that camera - game crashes. It's just me, or some rust bug ?

same for oilrig26d

[hexed nimbus]

Might be a rust bug. I would do a f7 bug report so the can fix it

[lethal garden]

what does it mean when u have yellow nickname it rust chat on server rustoria

[torn heart]

means you have vip

[lethal garden]

but I bought VIP and I dont have it

[torn heart]

did you reconnect since you bought it

[lethal garden]

what I need to reconnect

[torn heart]

if you rejoin, it might change your name color, won't change it if you buy vip while on the server as im@aware

[serene marsh]

how can I claim my booster rewards in modded server?

[lethal garden]

I bought VIP then I restarted Rust but I dont have yellow nickname

and my friend too

[mystic rain]

it can take a second to activate, have you tried to restart ur steam as well?

[lethal garden]

no I didn't

[thorny dune]

If you still suspect you do not have your VIP, you can open a #payment-support ticket and the team there can check and verify it's active and working.

[tranquil haven]

hey i made a ticket for ban evading but noone is responding can someone help

[noble terrace]

Appeals typically take 1-3 business days

[lethal garden]

I restarted steam and I dont have yellow color nickname

[flint rose]

@noble terrace i sorry for telling you to shut up☹️

love youuuuu😊

[hexed nimbus]

Make a payment support ticket

[lethal garden]

I did it

[cerulean ocean]

us long is getting bp wipe on force wipe right?

[noble terrace]

yep!

[lethal garden]

when you will check my payment ticket

[thorny dune]

There is a limited team that can deal with these types of tickets in order to safeguard your information, a member of the payment support team will take a look and respond as soon as possible. Please be patient. Thank you.

[lunar kraken]

where do you appeal a ban

[hexed nimbus]

!appeal

[marble mantle]

Hey, @lunar kraken

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tranquil haven]

hey my appeal was denied but i wasnt given a reason someone help

[timber bridge]

You already know the reason. Ban evasion.

[hearty fulcrum]

you should appeal to have the banned account unbanned first

[lunar kraken]

if you have a gb how long until you can play toria again

[tranquil haven]

i dont have another account how could i have ban evaded

there is no proof of me ban evading im so confused

[timber bridge]

https://tenor.com/view/seriously-gif-23861497

[tranquil haven]

greatest support team thanks guys

[timber bridge]

Always happy to help.

[tranquil haven]

can you show me how i am ban evading

[timber bridge]

https://rustoria.co/rules

[timber bridge]

We don't provide evidence to players.

[frigid plover]

bro if my appeal doesnt get replied to its been 16 hours

[tranquil haven]

then how can you say that i ban evaded? you cant because i didnt and you wont because you "dont provide evidence."

[timber bridge]

You did and you know you did.

[tranquil haven]

<@&274971100184576010> i need some help this support person isnt helping me

wheres the proof

[noble terrace]

splooty is an admin who is giving you the correct information

[lyric basalt]

We don't provide proof, your appeal was denied and thats final

[tranquil haven]

so how can i get unbanned i didnt ban evade

[noble terrace]

you can't because you did

find somewhere else to play

[tranquil haven]

wheres the proof

what kind of system doesnt show the proof

[noble terrace]

no reputable server is going to show you how they caught you

so again, find somewhere else to play

have a nice day

[bitter lotus]

can someone help me im getting constantly kicked with the error message "Hacking " even though i can join any other vannila server other than rustoria?

[lyric basalt]

!steamid

[marble mantle]

Hey, @bitter lotus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[bitter lotus]

76561198998180490

[lethal garden]

payment support didnt help me

I have this issue right now

[lyric basalt]

This should be fixed. Please wait 15 minutes before connecting

[hexed nimbus]

Only like 2 people deal with tickets like this due to sensitive info the will look at it as soon as the are available

[lethal garden]

I dont have gold nickname

[oak rover]

I can’t turn off my paid VIP subscription

?

[hexed nimbus]

!cancel

[marble mantle]

Hey, @oak rover

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[oak rover]

one more question, I was charged for my subscription, but I can’t play on your servers, because of the ban for cheats, how can I get my money back?

[lyric basalt]

Make a ticket in #payment-support

[viral shale]

I keep getting kicked for hacking when i join rustoria and i havent even played yet, not vac banned and never got banned on rustoria before and i dk why

[smoky cape]

!appeal

[marble mantle]

Hey, @viral shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lament kelp]

!report

[marble mantle]

Hey, @lament kelp

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[frigid plover]

<@&274971100184576010> can someone help me and respond to my appeal i was falsly banned for hacking and havent played the server in over 30 days and tried to play with friends and it said i was banned for hacking

my appeal hasnt been responded to in 19 hours

[remote marten]

It usually takes 1-3 business days

[lethal garden]

what I need to do if I bought VIP but I don't have gold nickname

[livid tapir]

in game?

[hexed nimbus]

Damm this guy is on repeat asked and got answer multiple times allready

[lilac sinew]

Hello ! I work for several French content creators, I would like to know if it was possible to speak privately with an admin in order to have some information ✌️

[noble terrace]

We can't give out information on other players

[lilac sinew]

This is not what I'm asking.
There may be a misunderstanding but I would just like to have contact with Rustoria for multiple content creators I represent, I didn't asked anything about any player ? 🤨

[noble terrace]

Your best bet is to reach out to @balmy cypress then

[lilac sinew]

DM's open ?

[noble terrace]

They should be yes

[lilac sinew]

Thank you !

[wheat adder]

can i get support for a cheater?

on rustoria us medium

[thin plover]

!ticket

[marble mantle]

Hey, @wheat adder

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lime crane]

!report

[marble mantle]

Hey, @lime crane

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ivory crypt]

!report

[marble mantle]

Hey, @ivory crypt

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[near halo]

bro i got banned for no reason...

seems like the guy i reported was probs friends with an admin

[ivory crypt]

no im his friend

[noble terrace]

You got banned for cheating because you were cheating

[near halo]

how was i?

[noble terrace]

We don't provide proof to players as that would be counterproductive to our jobs in removing cheaters from the servers

[ivory crypt]

jyrcella can u check tickets at medium eu? there was a vid with kinda pro playing player))

[noble terrace]

someone will get to it asap 🙂

[near halo]

yeah but i dont understand how you came to the conclusion im cheating

[noble terrace]

Again, not going to detail our procedures

[near halo]

it was dark i saw a pretty light and wanted to know what it was and before i went to turn around and leave as the lever did nothing i saw an ak below it

[hearty fulcrum]

oh hello there stranger, do you need support?

[noble terrace]

You are banned for cheating. Please find somewhere else to play. Thank you.

[near halo]

nice banning people for no reason with 0 hard proof

[noble terrace]

We have plenty of proof. We just don't provide it to players for reasons I stated previously

[near halo]

i dont see how when all i was doing was looting

but whatever, i see why the servers dead

[timid glade]

Rustoria servers dead?

[near halo]

SEA Main is dead

[timid glade]

It’s Sunday no one is gonna be playin

[vast cradle]

So the guy I just reported got banned, this is the second time ive lost full kits to hackers. I understand you're not allowed to give loot back. Could you at least tell me where his base was so I can raid it? Its honestly getting ridiculous

[noble terrace]

We have strict guidelines that prevent us from giving out any information about players that are banned I'm afraid

[vast cradle]

So theres a guideline about giveing his base location? I dont want any info on the person themselves just his base

[noble terrace]

Cheaters also get the same outcome every time which is that they are banned

[noble terrace]

That is still information we can't provide

[hearty fulcrum]

this is not the place for sexist or discriminatory remarks.

you will get the same answer regardless of which admin you speak to

[vast cradle]

If you guys catch cheaters do you remove the base or does it stay up for people to raid?

[noble terrace]

We do not remove bases

[winter river]

I made a ticket a while ago

any chance som1 can check we are bein cheated on ina raid

@noble terrace i fucking love you

good fucking shit

[noble terrace]

wasn't me friend lol

the entire admin team here is awesome tho

[viscid wasp]

y i ban play with hacker? Which of my teammates is the hacker?

pls give a name or ID i should kick out team

[noble terrace]

?steamid

[marble mantle]

Hey, @viscid wasp

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[viscid wasp]

76561198146125167

its my id

[flint rose]

@noble terrace sooo my friend got unbanned does that mean i can get unbanned pwetty pwease🥺

[noble terrace]

https://steamcommunity.com/profiles/76561198838411945 this player was banned for cheating

[noble terrace]

I don't know anything about your friend

[flint rose]

chinatown

[noble terrace]

They are not unbanned, and neither are you

Wait out your ban

[flint rose]

no

ion wanna

pwetty pweaseeeeeee

🥺

[noble terrace]

No

You have 2 days left

[viscid wasp]

Is he permanently banned?

[flint rose]

but thats soooooooo long

[noble terrace]

Your teammate is, yes

[flint rose]

😢

[viscid wasp]

ok i see thank u

[noble terrace]

you're welcome

[fresh lake]

bro

eu mondays is down

[flint rose]

blah😭 you ban me for exceeding team limit but not the kid that tried to dox me n my team mates

[fresh lake]

we recycle everything

[noble terrace]

If you think someone is doxing, then you need to create a ticket please 😛

[flint rose]

i dont think there is a literal pic

[viscid wasp]

Will a permanent ban result from playing with hacker ? how many times？I scared😩

[blissful herald]

if you continue playing with cheater/ban evaders, it can lead to Perm ban too

[fresh lake]

hey bro

admin

are you there

???

[blissful herald]

just ask your question please

[thin plover]

easier to ask your question

[fresh lake]

eu mondays is shutdown

[frail cape]

Where do I create a ticket here? 🙂

[fresh lake]

and we are recycle evetythink

[frail cape]

They know, they're working on it

[fresh lake]

but this

[frail cape]

it's up now

[blissful herald]

its coming back up - few minutes

[fresh lake]

bro our all scrap is gone

[frail cape]

nah just be fast

[fresh lake]

we are in outpost recycle everythink

[blissful herald]

how do you know its lost

server is not up yet?

[frail cape]

stupid to tell others in here, if you're the first to open the recycler again you'll get it

[blissful herald]

true 😄

[frail cape]

And it'll probably roll back a few minutes, it normally does

[dense cedar]

i got banned for hacking, and my appeal was denied. However i am left clueless as to why. Is there any way for me to provide evidence that i am not hacking. Can somebody please explain a plausable way that a non-hacker can be banned?

[frail cape]

Btw, the treasure hunt mission at ranch is still bugged, where do I create a ticket for that?

[lusty elk]

any reason to why u cant wake up?

[dense cedar]

please, i just got this game yesterday

[blissful herald]

if you made a appeal and it got Denied, then its final decision

[dense cedar]

is there a plausable way that it is incorrect

[blissful herald]

no

[lusty elk]

@blissful herald cant wake up on eu mondays, friend same

[dense cedar]

is there something i am unknowing of

[blissful herald]

restart rust

[lusty elk]

okay

[dense cedar]

a mistake i made?

[blissful herald]

see if that fixes that

[dense cedar]

do i have software that unknowingly interferes?

[cursive trench]

problems with EU mondays

we cannot up from sleeping bag

[lusty elk]

try restart rust, im trying rn

[cursive trench]

already

cannot, and my friends too

[lusty elk]

u already tried restarting rust?

[cursive trench]

yep

[lusty elk]

ur pc fast

[dense cedar]

will you answer me please

[cursive trench]

ddram with timings 14-14-14

[fresh lake]

im waiting

[dense cedar]

there is a reason why i got banned

why

[lusty elk]

crazy

[dense cedar]

i have done nothin

[cursive trench]

flyhack

[lusty elk]

flyhack violation level 159

[dense cedar]

what

[cursive trench]

i think server wiped

[blissful herald]

The wake up thing is being looked at atm, Might need a server reboot possibly

[lusty elk]

i think eu monday is having a stroke

[cursive trench]

server down

[dense cedar]

what does this mean

[blissful herald]

#support message

[frail cape]

check the website, it'll say if it was hacking and how long ago it was 🙂 If you already tried to appeal and got denied, they checked the proof again and have enough proof to know that you're hacking

[lusty elk]

mr skyline

[sleek radish]

Can someone ban this kid he has been aimbotting for a hour outdat3d is his name

[lusty elk]

thank you for being awesome

[hearty laurel]

Yall just allow player to take horses into outpost and lock ppl in corners? What is that shit

[weak lichen]

On the map votes, if there is a tie, how is it decided?

[dense cedar]

they must only assume that im hacking over a bug

please help

[lusty elk]

well

[frail cape]

well bug abusing is also against the rules, so if that's what you did, then you know why you got banned 🙂

[dense cedar]

is this accurate, if so, what is this violation

[lusty elk]

what kind of "bug menu" did u use

[dense cedar]

im not sure what your talking about

[hearty laurel]

Can yall ban kid putting ppl in corners with horse at outpost on main

[sleek radish]

I didn’t get ban I need you to ban this kid

[cursive trench]

someone ddosing server or ?

[dense cedar]

what is a bug menu

[blissful herald]

no

[hearty laurel]

So what am I supposed to do if stuck in a corner? Just stay stuck or?

[dense cedar]

youve got to be kidding me

ive done nothing

[blissful herald]

you can F1 kill and just come back and get your stuff

[cursive trench]

kill in console 🙂

[blissful herald]

no server OUT there is going to ban anyone for that, its not against rules

[lusty elk]

i'd say try and make a ticket on the website

[dense cedar]

they denied

[lusty elk]

well, then you did somethin

[hearty laurel]

That’s the only way to get out of it? If I try moving an a gonna die?

[dense cedar]

im actually innocent

[cursive trench]

please relive EU Mondays

[lusty elk]

well, then make a ticket with ur evidence in question

[dense cedar]

i got the game yesterday. i did not screen record. i dont know what to use as evidence

[frail cape]

bro's salty he got caught hacking, what can we say

[dense cedar]

this is the most popular server, i dont want to lose it

[lusty elk]

well a lil silly to then go n do something to get urself banned

[dense cedar]

admins don't want to talk at all

[frail cape]

They already denied your appeal, they have nothing more to say 🙂

[dense cedar]

i literally don't even know what i did

[lusty elk]

im sure the admins answeared ur ticket to what it was

[blissful herald]

I explained already to you, if you made a appeal, then there 2 choice - either you get approved OR denied

if you got already denied, then, it was loked into it and decision was made

you will need to find a new server to play on

[lusty elk]

admin has spoken

[dense cedar]

whoever denied my appeal is a moron. find smarter people.

[lusty elk]

https://tenor.com/view/wendy-williams-court-order-judge-the-wendy-williams-show-gif-17858559

[dense cedar]

im done her

e

[blissful herald]

Feel free to apply for a staff position, if you think you can do better work #staff-applications

[lusty elk]

i cant do better than @blissful herald i give up

to good bro ❤️

any info on eu monday mr skyline?

[dense cedar]

😥

[blissful herald]

not atm, they checking, so hopefully won;t be too long, not aware whats the issue atm, but I nee dto head off 2:30am alredy

[lusty elk]

okay man, sleep tight

[dense cedar]

is there any possible way to for me to get any information at all

[lusty elk]

let the man sleep now. he said no

[thin plover]

what information more do you need than you are banned from playing here and your appeal was denied

[dense cedar]

like what or how i hacked. what i did. did i fly, shoot through a wall.

i havent even gotten a gun yet in game

[frail cape]

Hacking and can't even get a gun? That's kinda sad man

[dense cedar]

ive been hitting people with rocks and somehow i got caught hacking

[lusty elk]

u got caught hacking

there u go, u admitted it

[dense cedar]

no i didn't

[dense cedar]

sarcasm

[lusty elk]

sarcasm isnt really speaking ur case here

[dense cedar]

are you people mad or something

[lusty elk]

but from my understanding anyways, it was a no. And the ticket was denied, and nothing more to do.

[dense cedar]

no support, no help

[lusty elk]

im not admin, im just a player. but atleast i chose to read what they said to you

[frail cape]

Us mad? We just waiting for mondays to be up, cuz we did not hack and can therefore play 🙂

[dense cedar]

you have no info at all, and you automatically tell me im wrong

[lusty elk]

well false bans are rare

[frail cape]

The admins are nice people, they don't ban without proof

[dense cedar]

im a rarity then wow. still no support at all

[lusty elk]

well, false bans. if made a ticket about. would easily be seen as such. and fixed. but it dosent seem like its false since they denied?

[wispy dirge]

Take it to #general

[dense cedar]

they must have "evidence" but no proof

[dense cedar]

me?

[frail cape]

all of us

[steep urchin]

/report

[marble mantle]

Hey, @steep urchin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[steep urchin]

/ticket

[marble mantle]

Hey, @steep urchin

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[lusty gorge]

!appeal

[marble mantle]

Hey, @lusty gorge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lusty gorge]

Is there any management that can help me? Due to a miscalculation in the server system, I've already created a ticket, but my base is under attack

[hearty fulcrum]

if you already created a ticket/appeal, you will need to wait for admins to take a look. they look at tickets in the order that they receive them, so if there are other people ahead of you, you will have to wait.

[lusty gorge]

My base could be irreparable

I'll be devastated

[hearty fulcrum]

i am sorry to hear that, and i wish i could help you right away, but there are many others who are waiting in a situation similar to yours, and it would not be fair to skip them to help you instead. admins are going through tickets/appeals as soon as they possibly can, and we would appreciate your patience

[lusty gorge]

Well, thank you, kind cloudie

@hearty fulcrum

[viscid wasp]

다음 bp는 어떻게 지울까요?

[wicked onyx]

hey so a mini exploided next to me and one of the bodies fell through the map

[hearty fulcrum]

블프초 언제 하는지 여쭤보시는 건가요?

[smoky cape]

Admins aren't able to reimburse loot under any circumstances

[hearty fulcrum]

!forcekr

[marble mantle]

안녕하세요 @viscid wasp

전체 초기화는 매월 첫째주 목요일 입니다.

전체초기화에 초기화 항목은다음과 같습니다

• 맵 초기화 모든 건축물 포함
• 배워서 얻은 모든 설계도
• 상점 포인트
  3배 서버는 전체초기화한 주에는 초기화를 하지않고 그다음주 금요일에 초기화를합니다 하지만 10배 서버는 전체초기화한 주 금요일에도 초기화를 진행합니다

전체 초기화는 일반적으로 오후2시 EST/ 오후 7시 UK / 오후 8시 CET에 진행합니다 한국기준 새벽 5시

<t:1709838000:F> (현지 시간) 이 시간은 다음 초기화 날짜와 시간입니다 그리고 전체 초기화 예정 시간 <t:1709838000:R>

[wicked onyx]

can you guys like go unbder the map and look at it?

[smoky cape]

Admins aren't able to reimburse loot under any circumstances

[sleek radish]

@marble mantle can y’all unban me pls I didn’t even do anything this dude randomly showed up he even had his own base and we thought he was nice cause we were exchanging materials but then out of now where this dude gets banned and we were surprised that he got banned he wasn’t even that good

[smoky cape]

!appeal

[marble mantle]

Hey, @sleek radish

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[willow saffron]

i legit havent played rust since christmas and i got banned for hacking lmao

[smoky cape]

!appeal

[marble mantle]

Hey, @willow saffron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[willow saffron]

if I have a picture for proof where do i send it since it doesnt give me an option

[wispy dirge]

You should be able to upload it on the website

[willow saffron]

either im a bit special or its not there

[sharp phoenix]

Hi, my team bought all vips and we can't play cuz of a cheater even made a ticket

1 Ruski live next to trainyard wallhacking...

killing everyone....

[smoky cape]

Did you make a ticket?

[sharp phoenix]

as i sed yes

We can't play cuz of him

already killed as all and took 4 full kits 4 aks

just shooting true bushes

[willow saffron]

whats the average ticket wait time

im just tryna know if i should just go to bed

[sharp phoenix]

same Cruz

[smoky cape]

As soon as possible

[willow saffron]

ok cool

[sleek radish]

I need to speak with a admin

@smoky cape u know how I can speak to a admin

[ocean void]

What issue do you need help with

[sleek radish]

Nothing now the admin already helped me

Thx tho

[willow saffron]

is there an admin available to look at my ticket Appeal #01ba1a

[marble mantle]

Hey, @willow saffron

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fiery lily]

who know what time to clear the .co SEAlong.
What time will the .co sealong refresh today

[smoky cape]

Daily restart?

[timber bridge]

should be good

Wait about 10 minutes and try to join again

[fiery lily]

once a month Server

[willow saffron]

thank you

[cursive kayak]

@fiery lily

<:flag_ausg:897941185149161472> SEA Long

IP: connect long.rustoria.asia:28010
Next Wipe: <t:1709838000:F> (<t:1709838000:R>)
Wipe Schedule: Force Wipe
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 12
Vote for Next Map

[fiery lily]

thank you

[visual bane]

/report

[marble mantle]

Hey, @visual bane

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[willow saffron]

may i ask why i was banned in the first place? was it a mistake

[timber bridge]

Yeah it was something on our end, that linked you to another player improperly.

[willow saffron]

thank you

[timber bridge]

No problem!

[vagrant torrent]

@thorny dune I wrote a ticket to the website, they told me to write to you. You can kill my character on the EU Medium server. I was on cargo and the game crashed. When I walk in, I see my character hanging in the air and I'm immediately kicked.

[kindred yacht]

pls improve anti cheat... i just had a crossy guy shoot me at least 15 times in the span of 3 seconds while im ak, then speed run 15 grids and shoot me through a mountain. I have clips.

gg

[timber bridge]

!steamid

[marble mantle]

Hey, @vagrant torrent

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vagrant torrent]

Done

76561198076592044

[void anchor]

Guy cheating on 5x trio. i made ticket. He's going to ruin our wipe. please ban him asap

name is jw152950

[timber bridge]

try to join now

@vagrant torrent Let us know if that fixed it as well.

[vagrant torrent]

Yaep. It's work. Thx, you are the best =) @timber bridge

[timber bridge]

Thank @noble terrace, she did it for you, I just helped you. 😛

but np! have fun.

[vagrant torrent]

@noble terrace И тебе большое спасибо =)

[noble terrace]

You’re welcome!

[daring field]

HACKER NEED TO REPORT

[marble mantle]

Hey, @daring field

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[urban mica]

<@&274971100184576010> 7656119921773253 - Забаньте его и их тимейтов. Активно используют баг с диваном для отсрела. Есть видео доказательство

[vague owl]

Sofa bag using 7656119921773253 with proof

[noble terrace]

!ticketru

[marble mantle]

Привет, @urban mica

Чтобы правильно сообщить о нарушении правил на наших серверах, воспользуйтесь одним из следующих способов:
- Перейдите на наш веб-сайт https://rustoria.co/support/report, создайте обращение, укажите ту информацию, которая наиболее точно описывает нарушение правил.
- Используйте команду /ticket В-ИГРЕ, укажите имена нарушителей, а так же их действия.

Чтобы добавить доказательство в своё обращение используйте следующий метод:
- Чтобы прикрепить скриншоты, загрузите их на сервис, например Imgur, и добавьте ссылку в своё обращение.
- Чтобы прикрепить видео-доказательство, загрузите его на сервис, например Streamable или YouTube, и добавьте ссылку в своё обращение.

Если вы получили бан и хотите подать апелляцию, пожалуйста используйте команду !appealRU в Discord.

[urban mica]

<@&274971100184576010> check Ticket #73626b

[vague owl]

Ticket #3d34c4

[noble terrace]

I am not able to check but another admin will get to it when they can. There’s no need to tag us.

[sleek radish]

<@&274971100184576010> just wondering is it just 7 of y’all checking ban appeals

And when you do check Tristan4017

Our wipe got ruined cause of my teammates stupid mistake

We didn’t even know he was cheating he didn’t look like it and plus he even had his own base we didn’t even really know him

[weak lichen]

@sleek radish Did you put in your appeal?

[sleek radish]

Yea

[weak lichen]

You'll have to wait for that to be checked. No need to post about it in here as it won't help the situation.

[sleek radish]

Ok my fault

[weak lichen]

Np man. I know how it is.

[echo narwhal]

somone mute this kid

[weak lichen]

Which server?

[echo narwhal]

us meduium

https://steamcommunity.com/id/craven189/

[weak lichen]

!Ticket

[marble mantle]

Hey, @weak lichen

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[echo narwhal]

thats his steam

[weak lichen]

Put a ticket in

[echo narwhal]

no

[weak lichen]

Okay np

[echo narwhal]

get your ass on and mute him not hard

[weak lichen]

Bro

[echo narwhal]

btw used to be chat mod we dont gotta put tickets in for spam

you get on and mute him

[weak lichen]

Have a nice day.

[echo narwhal]

you too

[past solar]

@weak lichen does boombox works on eu main to put custom youtube songs?