support

[wraith skiff]

yes multiple times, and i just get put into a que

[timber bridge]

Respond in the ticket and mention that you recieved a DM that it was resolved but you still have queue.

[wraith skiff]

i did that about an hour ago, and no response i can do it again

[serene hinge]

is there a setting changed on 5x US where berries take longer to grow?

[wraith skiff]

do you think that i could buy vip again, and yall can just refund it when they get back to the ticket? im just trying to play and have limited time

[timber bridge]

Honestly, not sure what caused it to bug the first time so it might bug again.

I know they will be with you as soon as they can.

[wraith skiff]

alright

[umbral cloak]

please give slots us medium

I've been sitting in line since 23, I'm tired

3 hours

[ocean void]

!slots

[marble mantle]

Hey, @umbral cloak

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[cerulean granite]

help

[ocean void]

What can I help you with

[uneven locust]

any way to report cheaters other than a ticketand f7ing them

[cerulean granite]

I was waiting in line for 2 hours and as soon as I got to the server I got kicked out

[ocean void]

!report

[marble mantle]

Hey, @uneven locust

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean void]

Unfortunately staff can’t interfere with players in Que

[oak yarrow]

its saying im banned off server but when i appeal i dont have a ban ???

can someone look into pls

[hearty fulcrum]

?steamid

[marble mantle]

Hey, @oak yarrow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[oak yarrow]

76561199360534478

[hearty fulcrum]

what is the disconnect reason you see when you try to connect?

[oak yarrow]

you are banned from this sever playing with hacker

got banned last friday

should be done by today ?

[hearty fulcrum]

"playing with hacker" is a temporary ban that lasts from one week to two weeks. you may not be seeing a ban because the ban is already over

are you still unable to connect to the server?

[timber bridge]

Your ban was lifted 5 minutes ago, please wait for 10 minutes so the ban list will sync with the server.

[oak yarrow]

thank you appericate it

[distant tiger]

yo any1 having problem with paymentsa?

[timber bridge]

Np!

[hearty fulcrum]

!vipissues - if you have purchased vip, but still have a queue, please try restarting your game or disconnecting and then reconnecting to the server. if it still does not work, please double check that you have purchased vip for the correct server. if everything is correct, then please make a ⁠payment support ticket and someone will help you out.

[marble mantle]

Hey, @distant tiger

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[wraith skiff]

splooty, on a real note it shouldnt be taking over 2 hours

[versed raptor]

ive tried it 4 times now. just waiting for a response for my ticket

[hearty fulcrum]

thank you for creating a ticket and waiting. there are only a few select people who have access to those tickets in order to protect your information and privacy, so it may take a bit of time. we appreciate your patience in advance

[versed raptor]

no worries ill just chill in queue for now

[gleaming hound]

grats on trial!

[hearty fulcrum]

thank youuu !! 🫶🏻

i mean, please make a ticket @gleaming hound

[wraith skiff]

is it usually for my ticket to take over 2 hours to get responded to

[grand moth]

Payment tickets can take some time due to the sensitivity of them. Only a select few people are able to handle them

It is a payment ticket right?

[oak yarrow]

@hearty fulcrum how long do u reckon before ill be able to connect

still says banned

[hearty fulcrum]

admins go through tickets in order, so if there are a lot of tickets in front of yours, then yes, it is normal. today is wipe day, so the admins are probably receiving more tickets than usual today. please try to be patient as tickets are the priority, so the admins will be investigating your report as soon as they can. thank you

[grand moth]

@timber bridge

[hearty fulcrum]

if you have tried connecting before the ban list was synced, it may cause errors or extend the period of waiting. please be patient and wait before trying to connect.

[timber bridge]

Don't spam connect Please.

[oak yarrow]

no worries

[craggy laurel]

i need some help purchasing something, im using paypal and it says its 8 dollars gbp but 10.50 cus im american, but it says 10.15 on the website

[hearty fulcrum]

(^ resolved)

[midnight spear]

who do i go to about finding a mesh hole?

[torn nest]

increase US MEDIUM pop to 400

[slim flume]

!slots

[marble mantle]

Hey, @torn nest

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[near halo]

i got insided on rustoriia us main is there anyway a admin can change the codes back he logged off after changing codes

[slim flume]

Insiding is a part of the game. Sorry but there is nothing that an admin can do to change the outcome of your problem. Make sure to play with people that you trust and won't do the same thing that has happened to you.

[dreamy sable]

how can someone say this and not get muted

[wraith skiff]

It’s been 4 hours

Do y’all even see it

[timber bridge]

Only certain trusted staff can see or handle them tickets because they contain sensitive data, I am sure you can appreciate that.

[serene panther]

Hello.. there's a cheater in my base rn

He jumped over our base...

[weak lichen]

!report @serene panther

[marble mantle]

Hey, @serene panther

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[weak lichen]

Put in a report above and they will look into that asap!

[timber bridge]

Taken care of.

[oblique wave]

why did I get banned ?

[quartz crag]

LOL @oblique wave

[oblique wave]

LOL

the hell im not even cheating

[marble mantle]

Hey, @oblique wave

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quartz crag]

drop a channel

[oblique wave]

?appeal

[marble mantle]

Hey, @oblique wave

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[trail gull]

?appeal

[marble mantle]

Hey, @trail gull

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quartz crag]

real or false?

[wispy dirge]

The ban?

[serene hinge]

did they nerf heli crates on 5x US or am i just the most unlucky person on the server?

[wispy dirge]

I want to say you were just unlucky.
Changes like that would be announced in #announcements

[cerulean spruce]

Is there an administrator who knows Russian?

[hearty fulcrum]

yes, there is

[cerulean spruce]

who?

[hearty fulcrum]

i believe skyline speaks russian. what is this regarding?

[cerulean spruce]

I need to discuss my reason for the ban, but it’s difficult for me because my English is bad. Can you give him a discord so I can write to him?

[timber bridge]

@blissful herald

[hearty fulcrum]

!appealru - вы подали апелляцию?

[marble mantle]

Привет, @cerulean spruce

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[hearty fulcrum]

пожалуйста, сначала подайте апелляцию на сайте. мы не принимаем апелляцию по поводу разногласий

[cerulean spruce]

ok

[hearty fulcrum]

[hearty fulcrum]

вы можете написать свое обращение на русском языке, если английский вам труден

[cerulean spruce]

okay

[onyx nacelle]

any mods can help me?

[tawny shoal]

!appeal @prisma plank

[marble mantle]

Hey, @tawny shoal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[warm scaffold]

Bro i stg i always be getting banend for the stupidest shit 😭

[onyx nacelle]

!appeal

[marble mantle]

Hey, @onyx nacelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[faint crypt]

Hey - i just spawned and i got banned for "hacking" i think?

https://steamcommunity.com/profiles/76561199438521618/

I wanna mention that i've been using Mullvad VPN during this. Maybe the IP i was using got targeted in the past so i got restricted as well?

[ocean void]

!appeal

[marble mantle]

Hey, @faint crypt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neat crystal]

Hey i sent a ticket yesterday and still havent got a replky

[ocean void]

was it an appeal ticket?

[distant tiger]

game just kicked me?

now im stuck in que

like seriously

[ocean void]

i feel your pain but unfortunately staff cant interfere with players in que.

[junior ether]

Hey guys, all my paintings seem to just reset after a day. What's the go? Neons seem to stick around but signs and canvases won't stick.

[timber bridge]

What are you making?

[junior ether]

Just medium / large signs and painting them

[timber bridge]

Painting them with what exactly? Distasteful signs will be wiped by an admin.

If they aren't distasteful does anyone else have access to them / are they outside?

[junior ether]

Absolutely nothing like that. I'd post a screenshot but it doesn't seem like I can do that here. It's inside compound surrounded by turrets so it hasn't been griefed. I remember this happening last wipe too.

[timber bridge]

Hmm, what server I'll let the devs know

[junior ether]

US Long

[ocean void]

do you play with a team?

[junior ether]

I do, but I've asked, nobody has touched it.

Besides, painting was locked and nobody has auth on my TC but me

[ocean void]

strange

[junior ether]

What's even more curious is I placed a rug over one of the canvases as part of the artwork and the rug has also vanished. Canvas is still there...full health. Brain scratcher this one.

[timber bridge]

Honestly doesn't sound like a bug on our end, seems like someone is trolling you some how, I've went ahead and forwarded it regardless.

If it was a bug on our end the rug wouldn't have vanished

I don't think

Maybe some weird rust bug ?

[fiery wasp]

here is a group of guys that just got banned and got on new accounts and killed us on alts in the same base

on main O2

[magic ermine]

RUSTORIA 2X Eu main events like cargo and oilrig and the others are not respawning since the restart

[magic ermine]

ADMINS!!!

[ocean void]

!report

[marble mantle]

Hey, @fiery wasp

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[magic ermine]

can u help please?

i think rustoria 2x eu main needs a restart

[hard knoll]

А почему может кикать с причиной - Hacking ? Только зашел на сервер, и забанило. Но не могу понять почему

[ocean void]

ill forward that info

[ocean void]

!appeal

[marble mantle]

Hey, @hard knoll

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[magic ermine]

thank you it got fixed

[cursive trench]

Hi, yesterday im played at Rustoria EU Mondays, and i have my BPs, but now, i havent all my BPs. How can i solve it?

[long wren]

?steamid

[marble mantle]

Hey, @cursive trench

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rain wigeon]

Can I get an unbann because I got my steam account hacked and it gave me a game ban for csgo and it won't let me join any of the rustoria servers

[thin plover]

a ban on csgo wouldn't stop you from joining servers on Rust

[bronze pewter]

why is rustoria eu medium lagging heavy

[wind prism]

i want to report an admin troll

i am on the waiting for support vc

[chrome valley]

i want a unban my accaunt

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @chrome valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[chrome valley]

хочу чтобы меня разбанили зашел на 10 минут к ссоседям в тиму сразу отлетел

!appeal

[marble mantle]

Hey, @chrome valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wind prism]

Martin kicked us out of our boats again and again, we took dmg he killed us, we lost evrything, he laughed on chat like 30 times

[hearty fulcrum]

hello, before i can help you, could you please dm me a screenshot showing me which server you are on?

[hearty fulcrum]

we don't have an admin by the name of martin

[hearty fulcrum]

!appealru

[marble mantle]

Привет, @chrome valley

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[grave nest]

want to report player that is active on medium

[hearty fulcrum]

!report

[marble mantle]

Hey, @grave nest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[grave nest]

US medium

[wind prism]

!report Martin

[marble mantle]

Hey, @wind prism

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[acoustic acorn]

It’s a bug with boats

[hearty fulcrum]

(resolved)

[marble mantle]

Hey, @grave nest

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@grave nest type in the chat IN GAME or go to the rustoria official site

we do not take reports over discord

[wraith oar]

how can it unban

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @wraith oar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pallid nymph]

Hi maybe someone know how disable the grass if grass.on false doesn't work

[surreal kelp]

There used to be a thing where you could disable grass in Rust some years ago but i am sure it does not work anymore. While it was still an option you could do the following. F1 to access console and then you would write quit.grass As i said i am possitive that this does not work anymore. Your option is to adjust the grass displacement option. To do so, go to your settings, find the grass quality option and try different values until you are happy with the output.

hope the above helps and you try any of the above with your own risk as changing those values might impact your performance.

[jagged tangle]

i just did a tressure mission. and went i wenr over to the tressure the quest disperred but the box didnt unlock. i have a video klip of it any way of getting the loot back

[pallid nymph]

Thank you

[surreal kelp]

If you did a mission that is broken please go ahead and open a ticket. You can upload any evidence to that and the admin team will look into it. It is highly likely that the mission might be bugged on the side of facepunch and rustoria as a server provider can not alter the mission in any way shape or form in the official servers. If this is the case i would also suggest you report this as a bug directly to facepuch so they can look at it. To conclude on your question Rustoria admins do not interfere with game play at all. In that sense getting any items back or completing the progression of your mission is not an option.
The above are my experiences and i am not currently staff at Rustoria but a ticket would be your way to go.

[surreal kelp]

Anytime 🙂 hope my suggestions helped a bit with your case 🙂

[surreal kelp]

!ticket

[marble mantle]

Hey, @jagged tangle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[dusty saddle]

You can share the clip by making a ticket so it can be shared with admins/developers, but there is nothing they will do about the loot, I am sorry.

[jagged tangle]

damn, how do i delete a ticket then, in game

[surreal kelp]

there is no need to delete your ticket. You can make a new ticket online and add your existing ticket number as reference

[dusty saddle]

You can't, do the ticket online if you want to upload and share the clip you can do so there.

[placid olive]

!ticket

[marble mantle]

Hey, @placid olive

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[undone abyss]

help admin

cheater killed me on mu base

[marble mantle]

Hey, @undone abyss

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[undone abyss]

i fucking did and i pissed now:(

[surreal kelp]

if there is an active rage hacker online be patient and the admin team will look into it.

can you explain how the suspected player got into your base?

[undone abyss]

he double jumped up to my roof when and killed me

and i took a ddb and he ask why i tokk a db and he admited to it and sayd he have more accs

[surreal kelp]

is there any way that the player could have reached your roof without hacking?

[undone abyss]

he double jumped up

no, i looked

no ladder and no builds

he ask why i took a db and admited to cheating

[surreal kelp]

please provide your ticket number here (do not say the name of the player or steam ID)

Just the number of your ticket

[undone abyss]

i dont know the name i died from starving when i was towned

[surreal kelp]

it's fine. Just post your ticket number here

[undone abyss]

idk the number

[surreal kelp]

did you make the ticket online or ingame?

[undone abyss]

ingame

[surreal kelp]

ok send your steamID here

[undone abyss]

ok

[surreal kelp]

!steamid

[marble mantle]

Hey, @undone abyss

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[undone abyss]

76561199012987147

[midnight spear]

excav group literally esping their asses off on eu medium

[gloomy sparrow]

!report

[marble mantle]

Hey, @midnight spear

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[surreal kelp]

make a ticket for it

[undone abyss]

in how long will you find the cheater?

he stole my last real gun

[surreal kelp]

it is not up to me

the admins will look into it asap

[undone abyss]

ok

[woven yew]

!appeal

[marble mantle]

Hey, @woven yew

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fiery imp]

make pls pop an eu main bigger

make like yesterday pls 800

[north crystal]

!report

[marble mantle]

Hey, @north crystal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

!slots

[marble mantle]

Hey, @fiery imp

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[austere portal]

!appeal

[marble mantle]

Hey, @austere portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sterile parrot]

<@&274971100184576010> Ii have a clip of someone exploiting

[gloomy sparrow]

!report

[marble mantle]

Hey, @sterile parrot

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[austere portal]

Because the use of VPN led to misjudgment by the server anti-cheating system, please help me lift the ban

[gloomy sparrow]

Did you get EAC ban?

[austere portal]

no

[gloomy sparrow]

Then please make an appeal at : https://rustoria.co/support/appeal

[austere portal]

76561198357865240

@gloomy sparrowThe ticket has been submitted. Could you help me look at it?

[spiral girder]

/ticket

[marble mantle]

Hey, @spiral girder

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[gloomy sparrow]

The banning admin will look into it The standard response time is 1-3 business days, but can be more or less based on the situation.

[austere portal]

Ok, thank you

[spiral girder]

ive submitted a ticket with video proof of blaitent flyhacking, would appreicate someone getting onit as my area is unplayable with that going on

@gloomy sparrow

[gloomy sparrow]

The admins will look into it asap

[wispy dirge]

Have you also F7 reported the player?

[surreal kelp]

Always helps to post your ticket ID in case some admin is lurking this channel.

[spiral girder]

i have Ticket #7b0d71 thats the id

i have f7

i mean this shit is so blaitent... someone needs to look at this asap i cant play the fucking game lol

[warm scaffold]

maybe ur just dog

[spiral girder]

i mean i have it clipped of the guy flying above his base sooo...

[tough bane]

Mac, I know it can be frustrating but sometimes it takes a little to look at all these tickets coming in. Be a little patient. The team will look at it hopefully soon, and then they will respond to you via ticket.

[spiral girder]

im going ark anyway cant play this shit when youve got people doing that shit

afk*

[tough bane]

Yeah I can fully understand you. Just wait for the ticket response, do not call anyone out and just be patient.

[spiral girder]

yup i know. just shit how people like that kill the game for everyone. guess ill just wait.

[near halo]

why me kick on server rustoria.co for hacking, but i dont have hacks

[high ravine]

I am being banned again for hacking on this server. I don't play with cheats. help please. I have sent an appeal to your website.

can I be banned for a small number of hours in the game?

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[high ravine]

!appeal

[marble mantle]

Hey, @high ravine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fiery imp]

why is the queue so slow i´m in the queue now for 2h30min an in the last 20 min just 2 people join the server

[soft marlin]

i understand that the queue on the server is taking some time with so many people logging in but how is it possible that 2 guys need 20 mins for log in im still 140 players away from joining and im already waiting for 3h

[leaden galleon]

https://steamcommunity.com/profiles/76561198275678393/ cheak appeal pleaz > wipe today

[gloomy sparrow]

This is up to the players on the server
If more players leave more slots becom available

[gloomy sparrow]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[leaden galleon]

WIPE TODAY man

[gloomy sparrow]

When did you appeal?

[leaden galleon]

today

ban today

[gloomy sparrow]

So 1-3 business days I understand the frustration but the admins have a lot to do

[fiery imp]

Bro?

[nimble cipher]

when is server restart on eu main?

[gloomy sparrow]

?

[fiery imp]

Bro con you not do this queue

[gloomy sparrow]

Could you please clarify

[fiery imp]

can you make that 800 player can play on eu main

[nimble cipher]

what time is server restart?

[fiery imp]

yesterday was the but 800 make it today 800 too

[marble mantle]

Hey, @fiery imp

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[neat crystal]

Rig hast respawned in like an hour and half whats wrong>

wasnt there an update to fix this

[cursive trench]

Here my SteamID 76561198375417544

Since today, i have any blueprints, but yesterday i have and crafted what i was research

[vapid sierra]

HELLO. WHY SPRINKLERS DO NOT WORK ON THE SERVER?

[bronze pewter]

if u become staff do u get queue skip

[noble terrace]

Chat Mods do get queue skip, yes. 🙂

#staff-applications

[vapid oasis]

bad reason to become staff though. fr

[cursive trench]

Can you please return my BPs on EU Monday? I have nothing researched, but yesterday i have all my BPs. !!! My SteamID : 76561198375417544 Thanks!

[torn heart]

Nothing we control, nor should the BP's have been reset, you sure you are on the correct server and all that jaz?

[cursive trench]

Yes

[torn heart]

Steam Profile?

[cursive trench]

Yesterday i have all, and craft it, now i have nothing

igilchik nickname

[torn heart]

need youe steam profile link or steamID

[cursive trench]

My SteamID : 76561198375417544

https://s.team/p/cmqv-qjrm/tjnnnjnj

[torn heart]

I'll ask a dev, as this seems odd

[spare hornet]

How long is an association ban? We recruited someone from lfg and we didn't know he was cheating.

[hexed nimbus]

!appeal 7 days depending on history

[marble mantle]

Hey, @spare hornet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spare hornet]

Okay thanks

[cursive trench]

How many time it will take to solve it?

[pale token]

It keeps saying when i join disconnected : hacking

wtf is going on... xD

[hexed nimbus]

!appeal

[marble mantle]

Hey, @pale token

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pale token]

Im not hacking though i dont really understand why its saying this?

[pale token]

please can u look at my ticket im trying to play i dont understand why im not aloud in the server...

[hexed nimbus]

look at my profile mate

[pale token]

hey you there

[fallow cipher]

i have a clip of a person cheating @pale token

[gloomy sparrow]

!report

[marble mantle]

Hey, @fallow cipher

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[pale token]

u may have a clip of someone cheating but i just reconnected after dcing and then im banne dfor hacking apparently

cant even rejoin the server

[fallow cipher]

my bad wasnt paying attion

not you cheating someone else XD

thought you were admin

woops\

[pale token]

yeh get insta kicked when join :p

[near halo]

How long does it take for someone to look at a ban appeal?

[near halo]

Fking hell rip the wipe then

[sudden galleon]

hey i need help

its says i am banned wtf i played yesterday and today everything is okay

and now when i try to join server its loading the server and when end the loading its says disconnected : banned

and i have vip i payed to for plus slot

@sleek drum @copper lake @idle hollow

@torn heart

[pale token]

got the same problem

[sudden galleon]

whats happend to you

[pale token]

got kicked outa the blue then tryed rejoining loads and now im banned for hacking apparently

tryed verifying game files and whatever nothing worked idk why this has happened

[sudden galleon]

same i played today like make wooden base after i put doors i go to work and go offline

now i get back from work try to join and its says banned

hacking

[gleaming hound]

Hey, I would make an appeal

[timber bridge]

denied.

[gleaming hound]

Thanks.

[sudden galleon]

hey can u help

[timber bridge]

!steamid

[marble mantle]

Hey, @sudden galleon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[timber bridge]

!steamid

[marble mantle]

Hey, @pale token

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[pale token]

76561199485746538

[sudden galleon]

76561198334885442

[timber bridge]

Wait 10 minutes and you should be able to join

[pale token]

cheers thankyou

[sudden galleon]

and me 😛

[timber bridge]

Was just about to reply, yes you as well.

[sudden galleon]

okay thanks for fast reply

[timber bridge]

np

[pale token]

can i ask why it happened? xD

[timber bridge]

There was a issue on our end that linked you with another ban.

Nothing you did at all.

[pale token]

Yeh it said i was banned like 4 months ago on mondays or something lmao xD

[timber bridge]

Yeah it was nothing you did 🙂

tickets are looked at in the order they are recieved in an admin will check it out asap. In the meantime refrain from calling them out as it will make it harder to catch.

[fading warren]

https://medal.tv/games/rust/clips/1YoOzvKJuSTYxC/d13375zz2cNe?invite=cr-MSxjS2QsMTgxMzk0MjQzLA

cheater on eu 2x vanilla his steam id is 76561198393294504

[marble mantle]

Hey, @fading warren

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tiny bridge]

Can i talk to a support?

[earnest mauve]

splooty i made a ticket about them 2 hours ago

in the meantime i have been raided twice

[tiny bridge]

were can i make a ticket? about problem

[earnest mauve]

by the same clans teaming

[torn heart]

Tickets don't make 5 mins to review

we get tons of tickets

and we put decent time into each of them to ensure we are fair on the review

[earnest mauve]

i understand jacob but there is a difference in 5 mins and 2 hours

i even have video evidence if u need

[fading warren]

please use ur eyes there admins

he is clearly cheating and can you just ban him

[torn heart]

make a ticket

[fading warren]

hes constantly taking kits etc off of us

[fading warren]

i shouldnt really need to if he is that blatant

[torn heart]

we dont take reports on discord

[whole raft]

!ticket

[marble mantle]

Hey, @tiny bridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[torn heart]

We have tons of tickets coming in, and a lighter ticket can take around 15-25 mins to review, depending on the amount of admins around, sometimes there is a bit of a wait on tickets.

[cursive trench]

Did problem with BPs already done?

[timber bridge]

BPs wipe on the 7th, except for Mondays server - The BPs don't wipe for that server.

[marble mantle]

Hey, @cursive trench

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1709838000:F> (your local time) is the time of the next force wipe and it will happen <t:1709838000:R>.

[gleaming compass]

i said "wat da faq" in chat and i got muted for 6 days?
i am unable to make an appeal due to glitch on the website ( is known about by a few admins)

[soft marlin]

g

g

[gleaming compass]

@thin plover

!steamid

[marble mantle]

Hey, @gleaming compass

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[humble shale]

where's admin rustoria?????????

[thin plover]

Here why

[humble shale]

cheaters in small

[marble mantle]

Hey, @humble shale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thin plover]

Make a ticket like it says above

[gleaming compass]

solved

[thin plover]

You need to stop saying that word, I told you last time

It get picked up by the chat filter

[humble shale]

Can you accept my friend request? just 5 minutes

[thin plover]

No

[gleaming compass]

i just say it, i dont mean for bad intentions :/

[thin plover]

You can put everything in your ticket, I'm not even home joche

[thin plover]

I know but I warned you last time

[gleaming compass]

my bad my bad

[humble shale]

a player fell with VAC, but continues playing with another account

[gleaming compass]

ill try not saying it anymore

[noble terrace]

Try hard 😛

[humble shale]

and his team continues playing, they did not give him association

[gleaming compass]

will do!

[thin plover]

VAC ban is from another anti cheat than the one Rust use and we dont moderate that

[humble shale]

it's ok, i report with ticket, thanks for you help

[serene hinge]

are they messing with stack sizes on 5x no bps? yesterday it was 100k in tc and now its only 75k for me

[rose thunder]

how to report cheater?

getting camped by one on rustoria medium, can someone check him? 76561199608956908

[brave lance]

To report a rulebreaker or an issue on Rustoria, please use the following:
The support website. Please include as much information as possible.
Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[granite gate]

You guys dont do move support no more do you?

Just had some questions bout creator vip

[hearty fulcrum]

i believe luke is the one who deals with this. what is the question you have?

[granite gate]

ah i made a dm bout 2 weeks ago

still hasn't been responded maybe i could get into a call or something show some stuff but luke is a busy man

so ill just wait 😄

Is there anywhere where i can find the requirements or anything like that?

[spare bobcat]

lick my MP5 CHEATING

[hearty fulcrum]

did you send a discord dm?

[granite gate]

i haven't is that worth a try?

i made a ticket of it but thats about it

[hearty fulcrum]

To report a rulebreaker or an issue on Rustoria, please use the following:

• https://rustoria.co/support/tickets Please include as much information as possible.
• Alternatively you can use /ticket add in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned, please make an appeal instead.

[hearty fulcrum]

i believe the best way to get in touch with luke would be to dm him on discord

[granite gate]

Alright will do thanks cloudie 🙂

[rose plinth]

for me as a player who play on rustoria us main for years 600 pop is really sad. Hope some day server can be still great 1000 pop again

[slim flume]

Just wait for force wipe

[cobalt flame]

Is that normal that I connect ot server and I discconect automatically with message "Hacking"

[rose plinth]

not really but it happen sometimes

[hearty fulcrum]

no, please send an appeal https://rustoria.co/support/appeal

[cobalt flame]

Should I restart rust maybe?

cuz I connected and then dcd

[hexed nimbus]

Won’t help you need to appeal for a unban

[cobalt flame]

how I got banned while not being in server 💀

[hearty fulcrum]

no, restarting your rust will not fix it. you will need to appeal

[rose plinth]

are you using any game streaming platforms like geforce now?

[cobalt flame]

nope, used AMD thingy before

[rose plinth]

!slots

[marble mantle]

Hey, @cobalt flame

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[cobalt flame]

what is that

[rose plinth]

can admin manually add 50-100 extra slots on us main to be atleast 650-700 pop? why first day its 850 and second always locked on 650

[hearty fulcrum]

no, admins cannot manually add or remove slots

it is an automated process

[cobalt flame]

what is this in appeal? I wasnt even playing rust 7 month ago 💀

[hearty fulcrum]

there are a number of reasons, but only an admin can check for you. please create an appeal explaining your situation, and an admin will look into it

[cobalt flame]

how long it usually takes? for em to check

[hearty fulcrum]

appeals have an average wait time of 1-3 days. depending on the situation, it may be resolved sooner or later than the average time.

[cobalt flame]

this is funny and sad at the same time 😄 😦

Like I was playing this morning with no problem and now after work - boom 😄

how I will know my appeal status? I need to check website?

[hearty fulcrum]

since your discord is already linked to the site, i believe that you will be getting a bot message when it has been responded to. you can also check it from the site. https://rustoria.co/support/appeal

[cobalt flame]

its even more funny that its US main, I never played before Rustoria servers and only EU mondays 😄

Funny system u got here

[hearty fulcrum]

@polar shuttlehello, do you need help with something?

[valid lynx]

@eternal solar or @timber bridge could I please speak with you in a support vc

its a little important

I dont see any admins active rn, thats why I'm asking you

[earnest mauve]

for the love of god can i get an admin asap on rustoria 10x?

THEY ARE LEGIT LOOKING AT EACHOTHER

this teaming goes beyond

<@&274971100184576010>

[noble terrace]

Someone is looking into it

[hearty fulcrum]

if you would like to speak to an admin, it helps to explain what you would like to talk about

[earnest mauve]

it doesnt get clearer than this

[tawdry anvil]

https://prnt.sc/7FEEkzEsStOf on rustoria eu main, only happens when i use computer station and go on the OILRIG2L6C and OILRIG2L6D cameras

[hearty fulcrum]

!ticket - hello, please submit a ticket to inform our admins of server bugs, thank you !

[marble mantle]

Hey, @tawdry anvil

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[tawdry anvil]

oh ok

[quick sequoia]

what does ths mean

[slim flume]

@blissful herald Would like to talk to you thru VC or DM's. Please go ahead and message him or wait for a response from him here.

[quick sequoia]

ok thanks

[hearty fulcrum]

hello, do you need support? and how can we help?
||@lapis ether@slow whale@jade wigeon@feral patrol@rich gulch||

[slow whale]

ban appeal

[jade wigeon]

we would like to speak to the staff and talk about the ban.

[hearty fulcrum]

have you all created an appeal yet?

[jade wigeon]

not yet, but we would like to negotiate and get your feedback and we would like to talk more precisely about what happened there

[hearty fulcrum]

rustoria does not process appeals through discord. the official method of appeal is through the rustoria official site

in order to have an admin look at your ban, you would need to submit an appeal first

[quick sequoia]

does anyone know when Skyline will be on?

[hearty fulcrum]

additionally, the admin who banned you is the one who would be looking at your appeal to make a decision regarding your ban. there is no guarantee that you would be able to reach them through discord, but you will be able to reach them by submitting an appeal

[jade wigeon]

Okay, we will make an appeal then. Thank you for the info!

[hearty fulcrum]

!appeal - in your appeal, please provide a thorough explanation and evidence as that will help you, and most appeal decisions are final

[marble mantle]

Hey, @hearty fulcrum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jade wigeon]

how can we see who banned me?

[hearty fulcrum]

that information is not publicly available, but rest assured that you will be able to reach the right person through the appeal

[jade wigeon]

Oh okay! Thank you for the support. I will make the appeal i hope we get fast response because we want to enjoy the wipe. Thanks again.

[hearty fulcrum]

you can send him a dm with your steam id. only skyline will know his personal schedule and availability, so i'm afraid we are unable to further assist you in this particular matter

[hearty fulcrum]

of course! wish you the best of luck and hope you get the answers you need

@meager kindle hello, are you looking for support? how can we help?

[golden cairn]

Where can I see the ticket response?

[livid tapir]

Just do /ticket in game

It should show you a list of commands

[hearty fulcrum]

it will be in https://rustoria.co/support , but since you have already linked your discord account to the rustoria site, the bot will message you when you get a reply

[golden cairn]

i am banned

[livid tapir]

Ah my b gang

[thin plover]

Excuse me?

[slim flume]

huh

[dusty saddle]

!appeal

[marble mantle]

Hey, @golden cairn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin plover]

Come back when you can interract with people nornally

[slim flume]

someone woke up on the wrong side of the bed

[dusty saddle]

do in game "/ticket list " then go to your console or online if you did it online

not true and of course to your 3rd question... is there anything you need help with?

[thin plover]

He won't be able to answer for a while, pay no attention

[arctic vapor]

why is /noskins not working for me?

[timber bridge]

what server?

[arctic vapor]

EU 10X no bps

[sacred nimbus]

hey so a clan just got banned on us med but half of them are still on

and did not get associationed

[timber bridge]

Hmmm interesting. Any error pop up?

[hearty fulcrum]

!report - please let admins know using a ticket

[marble mantle]

Hey, @sacred nimbus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[sacred nimbus]

!report

[marble mantle]

Hey, @sacred nimbus

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[broken aspen]

if those 2 teaming cheaters dont get banned now I will never touch this game again

[hearty fulcrum]

if you have any evidence or suspicious details, please include it in the ticket

[sacred nimbus]

nothing they just got banned tho and half their team didnt get association

[broken aspen]

ticket: 754435

[hearty fulcrum]

i mean, if there is something that makes you believe that there are people in the server that have profited from the cheater and didn't get banned yet, please explain why you think that in the ticket you create, and the admins will look into it

[arctic vapor]

no it says that its disabled but its not working

[sacred nimbus]

they got banned like 12 of them and so i am trying to raid them rn and they are in their base defending

[timber bridge]

I've let the dev team know.

[arctic vapor]

ty

[near halo]

Someone look at my appeal its been over a day and i have vip and want to play the server

[hearty fulcrum]

explaining here in the discord will not achieve anything. you will have to create an official support ticket in game or on the site for an admin to investigate it

[wispy dirge]

The standard response time is 1-3 business days

[near halo]

Thats so shit

[wispy dirge]

I am sorry that you feel that way, please try and understand that our admins are really the only ones who go through appeals, they also need to investigate tickets and do their daily duties.

Please give it another day or so for a member of the admin staff to take a look at your appeal.

[hearty fulcrum]

^ also, 1-3 days is the average wait time, but depending on the circumstances, it may take less or more time than the average.

[near halo]

Well the server is gonna be less active then and dead and wont have time to play i have vip for a reason

[broken aspen]

x10 is fucked

[wispy dirge]

Need a little more info

[timber bridge]

Looks like you were banned for playing with a hacker, the standard ban for that is 7 days.

[broken aspen]

you dont get any info xP

its fucked

[wispy dirge]

Well this tells me nothing, I need more info If you want the IT hamsters to get working again...

[broken aspen]

its more 1 cheater

[wispy dirge]

Have you put in a ticket for the cheater?

[broken aspen]

with 2 people who are in different clans on x10 eu

[broken aspen]

ofcourse but after 1 hour no reply and the cheater raided us by sprinting+shooting at the same time

[near halo]

Yea it was a guy muted in our call thats that wanted to greif me and my friends and we reported him for esping us outside our base and when he got banned me and my friends also got banned even tho we never played with him we just reported him and think we got banned BC he heared the furnace base code and got tc acces there

[wispy dirge]

Sorry that happened. The admins will get them sorted. Did you also F7?

[broken aspen]

ye

[obsidian canopy]

just got banned for giving my base away to a random at end of wipe great server

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @obsidian canopy

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timber bridge]

Shoot me a DM, I'll get back to you in a few.

[slender oyster]

I got banned for nothing

[hearty fulcrum]

!appeal - have you created an appeal yet?

[marble mantle]

Hey, @slender oyster

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[timber bridge]

Please wait 10 minutes and try to join again

[timber bridge]

!report

[marble mantle]

Hey, @upbeat ridge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[upbeat ridge]

I did

[timber bridge]

Will be checked out shortly, please do not call cheaters out as they can toggle and make it harder to investigate.

[upbeat ridge]

hes been full cheatinng im his tug boat while hes full laughing about it he has 3 hours on game

hes on my tug right now

[patent bolt]

I purchased Armageddon and it wont show up in my kits. Can someone help me?

[hidden thunder]

"I'm going to rape your sister" - Rustoria.com main doesn't draw the line for chat mute?

[timber bridge]

dealt with

[hidden thunder]

alright thank you ❤️

[astral vessel]

I said something silly got chat banned for 11 hours and then re-banned for 3 days???

Can someone explain the reasoning behind it?

US- main

[ocean void]

!appeal

[marble mantle]

Hey, @astral vessel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[astral vessel]

Bruh

Never mind

[trail blaze]

i cant get up

i died in the sea & cant press anykey

f1 kill dsnt works

[slender oyster]

who can help me

[astral vessel]

Yall got mods muting and unmuting people for no reason

banning people for 11 hours and then 3 days

yall are silly billies

[timber bridge]

!steamid

[marble mantle]

Hey, @astral vessel

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[slender oyster]

i got banned for no reason

[timber bridge]

Wait 10 minutes and try again.

[slender oyster]

try what

[astral vessel]

No like i dont care about appealing i said some heinous stuff, just wondering what constitutes a 11 hr ban to a 3 day ban for a single chat message

[hearty fulcrum]

!report - please create a ticket to report rulebreakers, and our admins will handle it @serene hinge

[marble mantle]

Hey, @serene hinge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[slender oyster]

can you guys pls unban me

[hearty fulcrum]

!appeal - have you created an appeal yet?

[marble mantle]

Hey, @slender oyster

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slender oyster]

yes

[hearty fulcrum]

an admin will look at it and make a decision. we appreciate your patience, thank you

[timber bridge]

Send me your SteamID and I will check what was said.

[serene hinge]

how do i add images to my ticket on the website i see no option for it

[vast oracle]

YO

I CANT THROW MY AIRDROP

[upbeat ridge]

any admin that can join vc

[idle canopy]

can an admin assist me on rustoria us medium, I have an gliched airdrop that will not show up in my hand, nor let me throw it

[serene hinge]

just made my ticket for 5x no bps, not a big rush but would be nice to have looked at ❤️

[native ferry]

How do I make pancakes?

[slender oyster]

how long will it take

[gloomy sparrow]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

you can upload it to an external site and paste the link in the ticket

[hearty fulcrum]

this could be caused by a recent facepunch bug. try closing your game on the respawn/dead screen, wait 10min, and restart your game to see if it is fixed

[hearty fulcrum]

hello, i'm not an admin, but i might be able to help. what do you need help with?

[hearty fulcrum]

again, this could be caused by a recent facepunch bug. try closing your game on the respawn/dead screen, wait 10min, and restart your game to see if it is fixed
just in case, which server are you in?

[tranquil veldt]

are there queue skips in us main?

@hearty fulcrum

[hearty fulcrum]

you can check here https://donate.rustoria.co

looks like there are a few left

[unique yacht]

!ticket

[marble mantle]

Hey, @unique yacht

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unique yacht]

!ticket

[marble mantle]

Hey, @unique yacht

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unique yacht]

!appeal

[marble mantle]

Hey, @unique yacht

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[unique yacht]

@hearty fulcrum <@&274971100184576010> can anyone help

cheater i got record

[marble mantle]

Hey, @unique yacht

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[torn heart]

make a ticket

we don't take reports on discord

[unique yacht]

can u check jacob

hes running triple ing anyone lol

[torn heart]

we take them in the order they come in

[unique yacht]

yep just did make ticket

rustoria seamain.

thx for fast reply

[muted swan]

can u guys check 22xglllli. He propably ESP, he knows too much. I tried check steam profile but there is like 3000 same name accounts with same profile picture. Couple had vac bans

in EU medium

[marble mantle]

Hey, @muted swan

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fiery pecan]

i got muted for spamming twice

i need to be unbanned

[marble mantle]

Hey, @fiery pecan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[crimson seal]

how to report

[gloomy sparrow]

!report

[marble mantle]

Hey, @crimson seal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[livid tapir]

You were probably muted for your name, did anyone contact you about it?

[weak cedar]

why i get muted on us main

[sleek drum]

!appeal

[marble mantle]

Hey, @weak cedar

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weak cedar]

please go look at my apeal thx

[fiery pecan]

nope

ez unmute

[rose plinth]

why server is always stuck at 600 pop? why cant it be 800 like in first day of wipe?

[atomic sun]

where do i go for a ban appeal?

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @atomic sun

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy sparrow]

It's based of performance, second day of wipe there is a lot more bases and things to render in

[outer chasm]

how do i report

!report

[marble mantle]

Hey, @outer chasm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fiery wasp]

hey i bought rustoria us main vip a day ago and i still dont have it

i have bought it like 30 times and this is the first time it hasnt actually given it to me

what do i do

[gloomy sparrow]

Make a ticket in #payment-support

[outer chasm]

hey plate I cant make a ticket in the website

[gloomy sparrow]

What's the problem?

[forest basin]

!steamid

[marble mantle]

Hey, @forest basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vast oracle]

drag please

[idle canopy]

I am on rustoria us medium

[vast oracle]

plerase

drag me to call cheater

[thin plover]

make a ticket

[vast oracle]

where

[thin plover]

!ticket

[marble mantle]

Hey, @vast oracle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[steep dune]

Hey how long does it take for an ban appeal i got banned cause of my VPN forgot to turn it off

[remote marten]

Average is 1-3 business days

[steep dune]

man really

just tryin to play the weekend

[timid glade]

sry for spamming in us main just restted my bind so it shouldnt say any profanity

[steep dune]

when pop is still high

[slate quest]

i was banned for come to discord by splooty

@timber bridge

[hallow birch]

🤣

[steep dune]

Bro my ban got denied?

Like i had an fucking VPN on bro

[slate quest]

@timber bridge

[timber bridge]

Hop in #368790610783764480 be there shortly.

[steep dune]

@timber bridge Can you look at my ban appeal it got denied i had an VPN on bro

[vast oracle]

NVM THERE EVICTED

[timber bridge]

Looks like you were answered, you were banned for your 3/+ gamebans.

[steep dune]

Not ture bro i had my VPN on

[vivid umbra]

why doesn't the medium work?

[wispy dirge]

It's starting up

[vast oracle]

why cant i throw my airdrop

[wispy dirge]

There is a bug on Face punch's end. try closing your game on the respawn/dead screen, wait 10 or so min, and restart your game to see if it is fixed.

[vast oracle]

ok

thanks

[wispy dirge]

Let me know if that does not fix it and we can try some other things.

[vast oracle]

ok

[steep dune]

like i can prove it bro

[vast oracle]

they dont have to lol its thier server 😭

[steep dune]

Sir respecfully im not talking to you

[vivid umbra]

what does it mean ‘’It's starting up’’?

[wispy dirge]

That was directed towards Splooty

[steep dune]

Thank you sir for tellimg him

[wispy dirge]

The server has files and programs to start and configure to allow you to connect. There are a lot of working pieces that come online after a restart/patch.

[steep dune]

Much love

!ticket

[marble mantle]

Hey, @low grail

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[idle canopy]

hey admin's I have tried what you told me to fix my airdrop bug but it has not worked.

i have been wondering if you can componsate me for another one or try to fix it.

much appreciated from rustoria us medium

[steep dune]

admin dont do that

[wispy dirge]

Not how that works sorry.
Have you tried having a team mate throw it?

[idle canopy]

yes ive had

i can send a clip of how it shows up

[wispy dirge]

how long did you stay off the server before you joined and tried to throw it again?

[idle canopy]

about 10 minutes,

[wispy dirge]

Give it some time and try to throw it again

[idle canopy]

https://streamable.com/r3osul

[barren grail]

I bought vip and it doesnt skip queue for me?

I even restarted my game

[molten flicker]

#payment-support please make ticket

[barren grail]

how is that payment problem

[molten flicker]

When you create a ticket, please write down your problem in the form above and our payment support team will be able to look into it for you as soon as possible.

[barren grail]

I did

[leaden galleon]

https://steamcommunity.com/profiles/76561198275678393/ check out my friend's appeal

[spare hornet]

Are association bans only 7 days? I joined a looking for group and one of the players was cheating and none of us knew.

[wraith onyx]

The duration is displayed when you connect.

[balmy pasture]

CHEATER ON US SAMLL

[marble mantle]

Hey, @balmy pasture

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[amber bronze]

Yesterday I changed the settings of my provider and now I can’t connect to the Rustoria servers, help me

disconnected hacking

[barren grail]

bro

[barren grail]

therers an guyCALLED DADA HES CEHATING BRO GO BAN HIM

[uneven sedge]

@cunning tulip

[uneven sedge]

this guy have ban for nothing, and he need unban 🙂

[hearty fulcrum]

please submit an appeal and wait

!appeal

[marble mantle]

Hey, @hearty fulcrum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[uneven sedge]

we submit, but don't have time for waiting we need fuck all on eu medium

[marble mantle]

Hey, @balmy pasture

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[jade wigeon]

cloudie quick question how can i see how long am i banned?

[hearty fulcrum]

you should be able to see it in the disconnect reason when you try to connect to server

it will say in either green or red text

[tiny lichen]

i cant claim the steam kit

[amber bronze]

check my appeal plz Appeal #1b5728

[jade wigeon]

because yesterday i made a ticket and got that response : "your ban is temporary"

[hearty fulcrum]

have you typed "/auth" in the game chat?

[jade wigeon]

But im connecting and going to have a look thanks!

[hearty fulcrum]

yes, i recall i may have told you it is a temporary ban earlier as well ! association bans are temporary bans that usually last one or two weeks.

[tiny lichen]

yeah bro

before u had to write /auth in the group chat

[hearty fulcrum]

steam takes a while to send the information that syncs with the server. maybe wait a while and try again later

[tiny bridge]

Yo suppoort i dont want to be rude or smthng but i created apeal yesterday and i got no answer

[tiny lichen]

okay ty

[tiny bridge]

can i talk to a admin please?

[hearty fulcrum]

appeals take an average of 1-3 days to get processed. please wait, and you will get a response

[tiny bridge]

but can i talk to you ?

i want to ask one question

[blissful herald]

feel free to ask here

[tiny bridge]

i want to share u screen

[blissful herald]

what you want to show?

[tiny bridge]

becouse the ban i got is very random

[tiny bridge]

hard to explain in text

[blissful herald]

what does it say, banned for what?

[tiny bridge]

Hacking but it says i have been banned 11months ago but i played rustoria 2 months ago and then i did a break from rust and now i come back and im banned for hacking 11monthgs ago but i played rustoria servers 2 months ago

if you want i can share screen for you and show it

[blissful herald]

post the ticket number here

[tiny bridge]

how can i find the ticket?

[blissful herald]

or your steam ID

[marble mantle]

Hey, @tiny bridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tiny bridge]

76561199191362783

[frigid plover]

/appeal

[marble mantle]

Hey, @frigid plover

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful herald]

Give 10min and you should be able to join

[tiny bridge]

oh tahnk you becouse i was false banned 100% u can pc check me if u want i never cheated on any game and i wont in future

[jade wigeon]

emm i connect and i get disconnected and there is a white text saying : disconnected : Breaking clan limit

[raven mist]

“Fix items”.. what items?

[hearty fulcrum]

hmm, i see. i'm not sure how long those bans are for

if you are talking about items in your hotbar not showing up, that is a facepunch bug, not a rustoria server bug.

please try closing game after f1 kill (no respawn), wait 10 minutes, and reopen game after 10min

it might fix. it might not. if it doesn't, wait for server restart and see if it is fixed.

@silent mural hello, do you need support?

[jade wigeon]

oh okey, but you know how could i get information to know when i get unbanned? Then i could schedule my days :)

[hearty fulcrum]

?steamid

[marble mantle]

Hey, @jade wigeon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty fulcrum]

please post your steam id here

[jade wigeon]

76561199367409902

[wind prism]

pls help me

[stiff widget]

Your ban will expire on this time <t:1709650200:f>

[jade wigeon]

Oh thanks!

[hearty fulcrum]

!report

[marble mantle]

Hey, @wind prism

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

@steel orbit do you need support?

[steel orbit]

yes

[hearty fulcrum]

what do you need help with?

[steel orbit]

i want to link to rustplusbot

But he keeps reminding me that I need to manage server permissions.

[hearty fulcrum]

sorry, but we cannot help you with this. rustplusbot is technically not allowed.

[steel orbit]

what a pity

[twin berry]

Iwant to appeal this ban i want to log in with another account

https://steamcommunity.com/profiles/76561199057284034/

What should i do!

[brave lance]

!appeal

[marble mantle]

Hey, @twin berry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @wind prism

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

please do not call out rulebreakers in chat

[twin berry]

The ban period has expired. 184 days ….. Can I log in with another account or what should I do now?

[hearty fulcrum]

?steamid

[marble mantle]

Hey, @twin berry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[amber bronze]

check my appeal pls #1b5728

[twin berry]

https://steamcommunity.com/profiles/76561199057284034/

Iwant to log in with another account .i can!

[amber bronze]

Yesterday I changed the settings of my provider and now I can’t connect to the Rustoria servers, help me
disconnected hacking

check my appeal pls #1b5728

[thorny dune]

Which account do you wish to login with?

[twin berry]

https://steamcommunity.com/profiles/76561199470172003

Its ok to connect!

[thorny dune]

If that is your only other account then you should be fine yes

[twin berry]

I have just only 1 ban

And its expired now .184 days

[thorny dune]

You shouldn't have any issues then

[twin berry]

Ty

[gilded yacht]

Yesterday i was playing and my internet disconnected and now i try to connect and it shows that i have been banned for hacking?? can someone help me im new by the way

[idle hollow]

!appeal

[marble mantle]

Hey, @gilded yacht

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gilded yacht]

i already messaged on there

[idle hollow]

Great, all you need to do now is wait. As the bot said, it can take 1-3 business days.

[gilded yacht]

why so long 😭

[idle hollow]

There are a lot of things that can affect it, it can be more or less time based on the situation. Just be patient, your appeal will be looked at asap!

[nimble wave]

vpn BAN 76561198818346401

[nocturne herald]

I connect and I get disconnected and there is a white text saying : disconnected : Breaking clan limit.
How do i know how long will my ban last?

[marble mantle]

Hey, @nocturne herald

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

were you one of the members in the same team as @ RemoSpys?

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @nimble wave

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[nocturne herald]

FARM clan, i dont know

[hearty fulcrum]

not sure either

[nocturne herald]

No, he was another clan

[hearty fulcrum]

okay, then try connecting to the server and see if it says in the disconnect reason

[nocturne herald]

I said, it was breaking clan limit

[hearty fulcrum]

if it doesn't say the time next to the reason, try filing an appeal and ask how long it is there

[nocturne herald]

already done

[hearty fulcrum]

okay, then please wait.

[willow swift]

How do i check how long my ban is

[hexed nimbus]

If you try to join you will see a timer ( if you got an appeal + answer ) if no time it prob perm. Also depends why you been banned

[willow swift]

just says disconnected: breaking clan limit

i made a appeal yesterday and it still hasent been answered

[hexed nimbus]

Meaning you broke team size limit and will be for the duration of the wipe

[willow swift]

Alr

Til next wipe then?

[hexed nimbus]

Unless you got more bans like this then it could be longer

[willow swift]

alr

[lethal garden]

[meager haven]

where is admin

[marble mantle]

Hey, @daring raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[icy sky]

what is the error with the AWZ3 label?

[cursive trench]

I went to a new wipe, a day ago, I had BPs, played all day with BPs and the next day they just disappeared all of them, I asked in chat - no one else had them disappeared.

Can you please solve this problem

[ocean thistle]

Can you please post your steamid

[left harbor]

hacker name 33xglllli hacking in rustoria us main right now

[marble mantle]

Hey, @left harbor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[austere portal]

I do not know who is the cheater, the whole team only I am the first person to be blocked, my ticket reply I need to block for 7 days, I may be the server anti-cheating system judgment error, please help me to check again

!appeal

[marble mantle]

Hey, @austere portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

Meaning @west mica wants to have a chat with you be patient as he has now been made aware you are here

[cursive trench]

My SteamID : 76561198375417544

[summer belfry]

cheater report

[marble mantle]

Hey, @summer belfry

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean thistle]

I took a look into your account and everything appears fine. You should have all your BPs. So, I will forward this to our dev team to look into it further.

[junior ether]

Checking in again RE signs on US Long. All the signs I painted yesterday, including ones I had in my core, are all blank now. They're getting reset after server restart it looks like.

Allies have reported photos in frames are disapearing too.

[ocean thistle]

I will also forward this to our devs

[cursive trench]

i`m playing now at EU Mondays, and i havent BPs, i can show u screenshot

[ocean thistle]

Yes I understand. I forwarded your issue to our devs.

[cursive trench]

What i have now, i research till 2 days, which i wanna back my real BPs

Okey

[austere portal]

Can you check it for me?

[misty fog]

Can someone help me?\

when i join rustoria servers system typing me disconnected: hacking but im never used cheats and on web rustoria im not banned\

[ocean thistle]

!steamid

[marble mantle]

Hey, @misty fog

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ocean thistle]

Check what?

[austere portal]

No one on the team was suspended, my server was suspended, and the reason for the suspension was hackers playing together

[ocean thistle]

!steamid

[marble mantle]

Hey, @austere portal

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[austere portal]

76561198357865240

[ocean thistle]

This should be resolved now. Please try to connect in 15 minutes. Do not try to connect before waiting as it takes some time for the fix to sync in our system. Thank you.

[austere portal]

okay, thank you for your help

[woeful void]

when i join rustoria servers system typing me disconnected: hacking but im never used cheats and on web rustoria im not banned\

Supports can someone help me ?

[gloomy sparrow]

make an appeal at : https://rustoria.co/support/appeal

[woeful void]

there is an appeal, but no one answers it

Appeal #cd47c2

[gloomy sparrow]

The standard wait is 1-3 days

[hexed nimbus]

Business days

[civic lion]

What should I do if they wrote to me on the site that I was unbanned but I can't log into the server due to hacking?

[hearty fulcrum]

the system needs time to get updated. please wait 10-15 minutes without trying to connect and then try connecting again after

[civic lion]

More than a month has already passed, most likely they forgot to unban me

[ocean thistle]

!steamid

[marble mantle]

Hey, @civic lion

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[civic lion]

76561199554131967

[ocean thistle]

Resolved, you should be to good to connect in 15 minutes. Thanks for your patience.

[civic lion]

Thank you

[sonic pebble]

Hello, can you tell me how long it takes to unlock an account that was banned by mistake? I already applied 2 days ago.

[weak prism]

Server isnt popping up and i restarted rust did i get banned?

10x America

[ocean thistle]

Daily restart for maintenane. It should be back up momentarily

[ocean thistle]

!steamid

[marble mantle]

Hey, @sonic pebble

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[weak prism]

Oh okay ty wasnt sure if i got reported with less than 300 hours😭

[sonic pebble]

76561198858693733

[thin plover]

People don't get banned from reports alone or due to their hours, we investigate

[quick bramble]

yo

[weak prism]

Well glad ion got cheats

[quick bramble]

i got a cheater on camera

[slim flume]

!report

[marble mantle]

Hey, @quick bramble

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[light cedar]

When i didn't play with someone but wanna report need to create a generic ticket right ? Forgot

[ocean thistle]

You should be good to connect in 15 minutes

[ocean thistle]

Are you trying to appeal a ban or trying to report someone for breaking the rules?

[light cedar]

Report

[marble mantle]

Hey, @ocean thistle

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[light cedar]

A cheater but didn't play on toria so need to create a generic right ?

[ocean thistle]

Website and creating a generic ticket works, or you may do it in-game

[light cedar]

Okay ty 🫡

[ocean thistle]

Remember to include everything you can

Like the player's name and/or steamid (preferably)

[light cedar]

Yep lil add it

[ocean thistle]

Thanks a ton!

[old shale]

ME AND MY TEAM GOT BANNED ON RUSTORIA US MEDIUM FOR PLAYING WITH A CHEATER? BUT WE HAD NO CHEATERS ON THE TEAM

CAN I SEE WHY WE GOT BANNED?

[stiff widget]

!steamid

[marble mantle]

Hey, @old shale

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[still tangle]

Does Rustoia Medium wipe this thursday or is it still on 2 week

[ocean thistle]

Thursday

[spare hornet]

It didn’t show a duration

[ocean thistle]

!steamid

[marble mantle]

Hey, @spare hornet

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[heavy valley]

where can i ban appeal

[spare abyss]

i got message come to discord

kickban

[blissful herald]

!steamID

[marble mantle]

Hey, @spare abyss

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[onyx nacelle]

how do i see how long im banned for

my appeal is 1-2 days old and no response

[torn heart]

1-3 days is average response time

[onyx nacelle]

is an association ban 7 days?

[heavy valley]

@torn heart where do i appleal a ban

[torn heart]

Every case differs, when you attempt to connect, it will show you how much remaining time you have.

[marble mantle]

Hey, @heavy valley

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[heavy valley]

!apeal

[torn heart]

just follow the link above

[heavy valley]

thanks

[onyx nacelle]

it doesnt

already tried that

[marble mantle]

Hey, @onyx nacelle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[onyx nacelle]

76561198352280184

[torn heart]

just gonna have to wait out the appeal as far as I see

[plain birch]

my body back went through the ground

can an admin help me?

[onyx nacelle]

so theres no set time as of now?

[torn heart]

nothing we can do sadly

[torn heart]

1-3 business days is the average time, so you should get a response soon hopefully

[onyx nacelle]

i mean on the ban

[torn heart]

Ohh, not as of now, would be changed in the appeal case

[plain birch]

guess its time to quit then

[spare hornet]

https://steamcommunity.com/profiles/76561198934483251/

[near halo]

how can i report cheater to he get banned faster

/report

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[unreal forge]

hello my frien dgot banend 3 years ago is there any way he can get un banned now?

[neon fractal]

any admins online that could a check a potential cheater

[weak lichen]

!report

[marble mantle]

Hey, @neon fractal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[neon fractal]

havent got a answer in 3 hours

he is pretty obvious, multiple people are saying he is cheating

[weak lichen]

I'm sorry man. We'll get to your ticket asap.

[neon fractal]

ok np

[weak lichen]

Thank you for reporting!

[unreal forge]

what should someone do if they got banned off a rustoria server for scripting?

[weak lichen]

!appeal

[marble mantle]

Hey, @unreal forge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weak lichen]

Put in an appeal and we'll take a look at that for you too.

[unreal forge]

can we join a call?

[weak lichen]

I'm sorry I can't

[unreal forge]

is there anyone who can

[weak lichen]

I honestly wouldn't be the one you would want to talk to about that. I'm sorry.

[unreal forge]

they would undertsand if I could get in a call with them

who would be then?

[thorny dune]

Appeals are not dealt with through Discord, your friend can submit an appeal as mentioned