support

[misty holly]

!appeal

[marble mantle]

Hey, @misty holly

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[misty holly]

i'm banned on rustoria for hacking, but i never hacking 😦 w8 for appeal

[pastel locust]

Hello guys i was be banned for hacking but i 'm playing without cheats can check I want to play

!appeal

[marble mantle]

Hey, @pastel locust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[blissful herald]

give 10min and you can re-connect

[pastel locust]

Hello, thx guys

[misty holly]

can you unban me too? want2play

!appeal

[marble mantle]

Hey, @misty holly

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[copper spear]

Hello i was banned last night for hacking and this is wrong as ive only just started playing rust ?

[hexed nimbus]

!appeal

[marble mantle]

Hey, @copper spear

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[meager palm]

when i try to join any server it says i was banned for hacking? I dont use hacks nor do i plan to. this is honestly making me want to delete rust. can i get someone to help me so i can get unbanned?

[hexed nimbus]

!appeal

[marble mantle]

Hey, @meager palm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[meager palm]

i have tried to appeal it on the website but it was denied and im really not sure why

[hexed nimbus]

if its denied then thats final mate sorry

[meager palm]

but i dont use cheat

this is bs dude i just want to paly rust and i cant

[copper spear]

I have appealed idk why it cant be completed as u guys can clearly see its happening to allot of people

[meager palm]

mike what else can i do

[hexed nimbus]

if its deniedthen your appeal has been looked at and deemed to be correct

[copper spear]

I have seen many people say the same problem over last couple hours so its clearly a server fuckup as i can join anything else

[hexed nimbus]

then its the final decision

[meager palm]

how was it deemed to be correct if i have never had cheats on my computer

like all i have is a mod menu got GTA V

is there a way to re appeal the ban?

[hexed nimbus]

its called final for a reason

[meager palm]

whatever im just going to delete rust at this point

[copper spear]

So yall just losing allot of players in one night over false bans haha

[meager palm]

fr

[hexed nimbus]

im not losing anything tbh

[meager palm]

cause their staff is fucking stupid i stg

[copper spear]

Just started rust only just hitting 100 hrs idk y tf id use cheats as the start of the game is always the most fun dk y tf ppl ruin it with cheats

[hexed nimbus]

all you can do is if see a red name ( admin in chat ask for them to have a chat to clearify but again denied is 99% final ) but atleast you can maybe get a answer why.

[copper spear]

Calm

[meager palm]

dude ill let an admin go through my computer

i know my steam account was hacked like 3 times. but i got it back each time

i lost a bunch of money in skins

[west osprey]

What’s your steam ID

[meager palm]

https://steamcommunity.com/profiles/76561199075780098/friends/add/

[copper spear]

Lorie cld u help me out aswell pls

[meager palm]

@west osprey is that the right thing?

[hearty fulcrum]

?steamid

[marble mantle]

Hey, @copper spear

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[copper spear]

76561199370296495

[west osprey]

You were banned quite some time ago?

[meager palm]

yeah i know i saw that but like i said ive never used cheats..

[west osprey]

You’re temp game banned?

[copper spear]

no i can play any other server but the server i was playing

[meager palm]

im just not sure what to do i just want to be able to play

like i will let you go through my pc if you want to see i havent used cheat

[west osprey]

That account was 100% hacking on our servers

[copper spear]

is this the right thing ?

[meager palm]

How?? I have NEVER used hacks. I dont understand

[west osprey]

I can look further in about an hour, but this was a ban from eac

[meager palm]

like i know around that time my steam account got hacked and i lost it for a while

[west osprey]

It could be that they lifted it already, but that’s why you were banned

[copper spear]

i never used hacks either only reason i can think of as a ban is maybe my ping sometimes hitting 4k n shit

[west osprey]

Do you have proof of this?

[meager palm]

yes

[copper spear]

but how is it eac as im able to play any other server

surely if its eac id be game banned for this bs

[copper spear]

cld u dm me when u are able pls

[indigo obsidian]

I'm sorry, I didn't understand that I was kicked out for cheating in a group of players, I wasn't playing with a cheating group, my friends were fine, was it because I was in contact with a cheater's TC?

[hearty fulcrum]

this is usually a temporary ban that lasts about one or two weeks. you can play again after a while

[indigo obsidian]

But it's true that I don't play with cheaters and I'm always the first to report them when I find out they're cheating, and I hate cheating.

Can you help me see which player I am associated with?

[tight summit]

ADMINS i teamed with a random and he is cheating <@&274971100184576010>

[hearty fulcrum]

we do not give out information like this. if you ask everyone to show the screen of them trying to connect to the server, you can see one of them will say "disconnected: hacking"

[wild lotus]

any admins ?

[hexed nimbus]

!report

[marble mantle]

Hey, @tight summit

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

it is your responsibility who you choose to play with

[wild lotus]

i already did and nothign happened

i reported 2 cheaters and nothing happened !

[indigo obsidian]

I've got all my friends in and haven't noticed any of mine being banned, which is why I'm questioning it.

[hearty fulcrum]

how long ago did you submit the ticket?

[wild lotus]

10 min

[hearty fulcrum]

have you submitted an appeal yet?

[wild lotus]

apreal on what

should i loose all my stuff untill an admin do something about this ?

[indigo obsidian]

I filed an appeal and I'm pretty sure I don't play with cheaters !

[hexed nimbus]

admins are human and not robots the cant be around 24/7 the will handle tickets asap but depends on availability

[ocean thistle]

There are no tickets open by you

[ocean thistle]

!steamid

[marble mantle]

Hey, @indigo obsidian

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[indigo obsidian]

I hope the administrators will look into it.

[tight summit]

can i talk to a admin

[hearty fulcrum]

!appeal - not ticket, appeal please

[marble mantle]

Hey, @indigo obsidian

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tight summit]

i teamed with a random and he is cheating

[tight summit]

can you help

[wild lotus]

i see that there are 3 admins here saying that they are humans and they dont have time !! instead of banning the cheaters !

[indigo obsidian]

：https://steamcommunity.com/profiles/76561199541772647/

[hearty fulcrum]

it is your responsibility who you choose to play with and let into your team. the ban should be temporary

[tight summit]

no im not banned i want to report him

to get him banned

i already F7 him

[hearty fulcrum]

the admin has already checked, and you have no tickets made. did you use F7 to report?

[hexed nimbus]

that you see them online doesnt mean the are available mate the have irl jobs school and so on this is not there job its a community help i myself appear online 24/7 due to discord on phone

[tight summit]

?

[hexed nimbus]

but im not there 24/7

[wild lotus]

i did both f7 and on the site

[hearty fulcrum]

!report

[marble mantle]

Hey, @tight summit

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[ocean thistle]

Resolved. Please connect in 15 minutes.

[wild lotus]

i wish you direct your effort to banning the cheaters instead of replying to people with this kind of replies 🙂

[indigo obsidian]

Please help me check the accuracy of this ban when the admins are online There must be a mistake somewhere

ok

[hexed nimbus]

lol look at my profile dude and my roles i do just not here

[indigo obsidian]

Thanks for the admin help much appreciated ！！！！

[wild lotus]

instead of fighting me here go and ban the cheaters dude !! they are litterly outside my base lauhing

[ocean thistle]

There are no tickets open by you. What's your steamid? Are you sure you are on Rustoria?

[hexed nimbus]

there yah go buddy

[ocean thistle]

!steamid

[marble mantle]

Hey, @wild lotus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[blissful herald]

[ocean thistle]

[meager palm]

@west ospreyis there a way you can get the date of my ban?

[blissful herald]

@wild lotus I think you are in wrong discord

[hearty fulcrum]

this is rustoria, friend

[ocean thistle]

[meager palm]

https://steamcommunity.com/profiles/76561199075780098/friends/add/

can one of you guys get the date of my ban

[hexed nimbus]

loi what a dumbass telling people what to do and is in wrond discord bet you feel kinda stupid now all i did is explain the do them asap just not on other servers LOLLLLLLLL kinda quiet now huh

[deep bolt]

role

[hearty fulcrum]

!verify - is this what you are looking for?

[marble mantle]

Hey, @deep bolt

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[meager palm]

i found where i lost all my stuff to my account being hacked in the time of when i was banned.

because i stopped playing for like a year and came back to being banned for hacking after getting my steam account back

[humble moth]

[meager palm]

man ijust want to be unbanned i literally have never used cheats. I dont plan on using them. and i defenitly dont need them. there has to be something you guys can do

@blissful herald or @ocean thistle can either one of you guys help me? please im begging you guys i just want to be able to play.

[blissful herald]

DM me all the screenshots please with your steam ID

once I get a second I will check

[coral mulch]

Hello how can I appeal directly to ryanjd? Me and my friend wants to talk to him and try to get us unbanned we really love playing rustoria and wanna be back to your servers ❤️

[blissful herald]

well first make a appeal

[coral mulch]

Hi skyline, we did try an appeal almost a year ago. Me and my friend have different stories he would request here directly but he is muted on this discord

[blissful herald]

whats your steam ID?

[coral mulch]

Me: 76561198182700614 @nova escarp: 76561198830030830

[blissful herald]

well your friend seems special, regards your friend - he can DM Ryan and hope Ryasn answers - make sure he DM him as well his steam ID

[coral mulch]

I will tell him to do so, we are very deteticated 5x players man

[blissful herald]

ok, well regards your ban tough, its a Perm Ban

THere nothing really much I can help, you can try appeal it, but the answer will be the same

[coral mulch]

I know that, but there could be a way to fix this I mean we got 2k+ on rustoria servers

[blissful herald]

Well you got Game Banned for cheating on your other account 0_o

[coral mulch]

Yea I know which we had very long discussions with shenzy and latte, which both have checked me multiple times and said I wasn’t cheating, also the “game ban” doesn’t specify for cheating in anyway.

[blissful herald]

Well, as I said personally I can not really help you much, rules are rules, can try appeal and then the guys can look into it

[coral mulch]

Yea, but no one will care, that’s why I want to make a meeting with Ryan himself to try work things out.

[misty holly]

Hello all, I'm banned for hacking , but I'm not hacking, can you check

!appeal

[marble mantle]

Hey, @misty holly

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coral mulch]

@blissful herald hey my friend said Ryan has his dms disabled

[blissful herald]

Well then..... Make appeal and ask in appeal for Ryan I guess only way

[coral mulch]

Okay thank you ❤️

[raven mist]

You literally got gamebanned while on rustoria

[coral mulch]

Yea what’s new? Eac could ban you for a lot of reasons. Funny enough still playing on the same pc and new account for over 1k hours and nothing happened. If anything was really detected by eac it would’ve banned that account too.

[toxic shard]

EAC don't ban auitomatically any new account you use

[humble moth]

Why is my game banned for no reason

[coral mulch]

Yea what about 1k hours on it?

[toxic shard]

technically it's allowed by rust to buy a new account and play on their servers (facepunch servers)

[raven mist]

You were gamebanned and ban evaded multiple times, i think you fucked up yourself lol

[toxic shard]

but on the other hand each community apply the rules they want to their servers

[humble moth]

I didn't do anything illegal. Why send me a yellow letter?

I want to know where I can appeal

[toxic shard]

!appeal

[marble mantle]

Hey, @humble moth

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coral mulch]

That’s because I loved playing on rustoria smh…

Well not the game ban ofc 🤡

[wind moon]

free bader

he did nothing wrong hes a dad with a life

do not make hes life any more miserable

he needs to have some fun on rustoria.co servers peak quality

[hearty fulcrum]

please keep the #support channel for support only.

[wind moon]

sorry do you think we could play duo

[hearty fulcrum]

#general

[misty holly]

can anyone answer me, why i have ban for hacking ? i'm never using hacks in games, how can i play on rustoria?

[hearty fulcrum]

have you submitted an appeal yet?

[misty holly]

Appeal #c9ecdc

[hearty fulcrum]

appeals have an average wait time of 1-3 days. the admin who banned you will review your appeal and respond when they are available. please try to be patient and wait for the admin, thank you

[misty holly]

thank you for feedback

[indigo obsidian]

can admin lok ticket ?

[slim flume]

The ticket will be looked at as soon as possible. Please be patient.

[indigo obsidian]

admin ??

[gloomy sparrow]

^^

[wary stump]

hey good people. ineed some cheaters checked upon. on rustoria.CO 2x vanilla

[gloomy sparrow]

!report

[marble mantle]

Hey, @wary stump

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wary stump]

!report

[marble mantle]

Hey, @wary stump

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wary stump]

Ticket #d06e33 can u guys check this please

[gloomy sparrow]

An admin will look at it asap

[wary stump]

hurry because they are raiding us right now

[humble moth]

Why was I banned by eac without doing anything

[gloomy sparrow]

Can you send your steam profile please

[humble moth]

wait

[humble moth]

How to send pictures in discord

[gloomy sparrow]

you can dm me

[indigo obsidian]

No admins checking tickets today?

It's been 30 minutes since the ticket was filed.

[weak lichen]

Please be patient.

[indigo obsidian]

.....

[vast kelp]

crosshair x does not work in the game, can anyone help?

[torn heart]

Tickets are reviewed in the order we get them, and sadly tickets don't take a few mins to investigate, please be patient and we will get to it as soon as we can.

[analog pumice]

Hi question, if someone was banned by eac on rusty moose, are they allowed to buy a new account and play on rustoria? (Never been banned on rustoria on their old account)

[toxic shard]

if only 1 gameban, after 180 days

[wary stump]

WE BEEN raided by cheaters 2 times now

still no feedback from myu ticket

[analog pumice]

So he has to wait 180 days then can play on a new account?

[toxic shard]

if he has only 1 gameban that happened not while playing on rustoria yes

[analog pumice]

What if it’s only 1 game ban?

[toxic shard]

1 sorry, I meant 1

[analog pumice]

Oh ok thank you, will let them know

[regal bramble]

what to do if a friend, when trying to connect, writes “no servers found”
connect: connect small.rustoria.uk:28010

[toxic shard]

ensure he is not writting 2 times the connect

if the error persis : #network-support-old

[karmic bough]

could you please do something about the cheater in EU Mondays at the ferry terminal??

literally tping+aimbot

[gleaming hound]

!ticket

[marble mantle]

Hey, @karmic bough

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[karmic bough]

already did

[gleaming hound]

Perfect, it will be looked at ASAP.

[karmic bough]

3th time getting killed by the same hacker EU Mondays P24 Ferry terminal, could someone do someting? has 0 sense

[dry crypt]

Hello, I was mistakenly banned before and I want to appeal. Where can I do it?

[weak lichen]

!appeal

[marble mantle]

Hey, @dry crypt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[remote marten]

@gleaming hound what can I help you with

@gaunt kestrel what can I help you with

[gaunt kestrel]

we just watned to chji chat

[remote marten]

Ok 👍

[languid pond]

Hi admin I was banned and i want to appeal

[gleaming hound]

You will need to speak to @lyric basalt

[hexed nimbus]

Tell shoobs he smells

[gleaming hound]

he has been notified

[green granite]

[hexed nimbus]

[echo narwhal]

!ticket

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[echo narwhal]

76561199506159340

[languid pond]

@lyric basalt Hi Admin i got banned and i want to appal

[lyric basalt]

!steamid

[marble mantle]

Hey, @languid pond

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[echo narwhal]

please drag me its a big isssue

[languid pond]

76561199200430835

[lyric basalt]

Can you join https://discord.com/channels/274965952116817920/368790610783764480 ?

[pastel locust]

Hello guys, is admins here?

[languid pond]

ok and what should i do

[echo narwhal]

drag me please

ive been waiting pretty long

full hacker flying and esp and hes not banned

spin boting

76561199506159340

[ionic mortar]

!report @echo narwhal

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[echo narwhal]

i did its been 3 hours

hes still doing it look at him this is his id 76561199506159340

[ionic mortar]

there is no ticket open by you

[echo narwhal]

yes there is

ticket #c167d3 hes steam level 0

[ionic mortar]

oh yeah I see

you did it 7min ago no 3h

be pacient

[mighty drift]

@balmy cypress

dont ignore us

[echo narwhal]

bro hes steam level 0 and hes cheating full

[pastel locust]

@ionic mortar i bought VIP on EU Mondays server but tomorrow is global wipe can you bear the privilege?
I played just two days on mondays

[languid pond]

what should i do admin

[mighty drift]

pls

5 days u ignore us

[echo narwhal]

fr they dont care about kids fly hacking and spin boting

[hearty fulcrum]

admins go through tickets in the order that they receive them. there may be other tickets before yours, so please be patient.

[ionic mortar]

I dont understand you question, so you bought VIP on EU Mondays, and you want to pass it to another server?

[pastel locust]

i want to play on EU Main

[ionic mortar]

Did you use the VIP?

[thorny dune]

If the VIP was used it will be locked to that server most likely I am afraid

[pastel locust]

Yes, i used VIP on server during two days

[hearty fulcrum]

if use, cannot change sorry

[thorny dune]

Then it most likely wouldn't be eligible, once it has been used it is locked to that server. You can open a #payment-support ticket if you'd like to verify this.

[pastel locust]

its so bad 😦 i didnt know aboue the global wipe

about*

[hearty fulcrum]

sorry friend :( but can use for 1 month
maybe after main, can go back to monday

[thorny dune]

Forced wipe is next week, tomorrow is a normal wipe

[teal vine]

[pastel locust]

Oh, ok my friend, thx u

[weak prism]

/ticket

[marble mantle]

Hey, @weak prism

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[north crystal]

what to do if i linked accounts on rustoria site but in game its says that i didnt linked them?

[remote marten]

Do /auth

I believe if I’m not mistaken that should work

[near halo]

how do i create a ticket to investigate a hacker?

[north crystal]

its such didnt helped me(

[copper lake]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[thorn phoenix]

When is the wipe on EU Medium?

[remote marten]

Approximately 21 hours

[near halo]

any admin?

i need to speak to any admin asap

[mighty drift]

A question for you, how to get an affiliate program from Rustoria?

@copper lake

[near halo]

@thin plover

@fossil igloo

[remote marten]

What can I help you with

[near halo]

can i speak to you in a vc?

[echo narwhal]

@idle hollow

[near halo]

there is some weird shit happening

@remote marten

[idle hollow]

yes?

[remote marten]

Join waiting for support

[echo narwhal]

BRO HES DOING IT AGAIN

[near halo]

where is waiting for support

[remote marten]

I’m the support tab

In

[idle hollow]

He's flying around again?

Record it and add it to the ticket

[echo narwhal]

no hard esp

i look away and he comes out his base its serious

its super blatant

[near halo]

dude was flying around in the 10x

[echo narwhal]

@idle hollow please drag me its a serious thing hes on spawn beach to

[idle hollow]

Bro, I'm not an admin

[bright quiver]

Sroy told you already please make a ticket

[echo narwhal]

i DID

WTF

[idle hollow]

Then Wait

it takes time

[bright quiver]

Good so just wait

[echo narwhal]

BAN HIM LIKE ITS MAKING PEOPLE LEAVE THE SERVER

the cheater just gonna get off again and start cheating once again later tonight

[hearty fulcrum]

!report - please make a ticket to report as admins do not take reports over discord

[marble mantle]

Hey, @near halo

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[hearty fulcrum]

tickets are reviewed in the order that they are received and admins receive hundreds of tickets a day. however, when they get to your ticket, they will conduct a thorough investigation to the best of their abilities. if you are still worried, then you can try reporting to facepunch using F7

[echo narwhal]

used to be chat mod to

thank you for telling me

[hexed nimbus]

no need to get hostile to somebody thats trying to assist you mate

[echo narwhal]

im sorry sir

[hearty fulcrum]

Please send a private message to the @RustoriaServers Twitter/X account. Please include your Steam ID, discord username, and link to socials

[hexed nimbus]

mmmhhhh doubt this would be a good idea odd name for a clip

[hearty fulcrum]

I see your point and agree with you, but I believe that is up to the decision of someone else and I am here for support so

https://tenor.com/view/shrug-gif-25269231

[analog pumice]

Hey I have a question, I have been chat muted before for typing Pakistan before but why? My best friend is from Pakistan and I don’t get why I can’t type a countries name in chat?

[toxic shard]

Rustoria is uk based, part of this word is often used as an insult there

[analog pumice]

I see

I’m from the US so I guess I don’t really know

But seems kinda silly to be muted for typing a countries name

[toxic shard]

the amount of time this word is legitimately used represent less than 0.1% of the cases

[analog pumice]

I guess I don’t know the slur of how this word would be used haha

But thanks for the response 👍🏼

[toxic shard]

it's the equivalent of the n word for pakistan people

[analog pumice]

If you call them Pakistani?

[toxic shard]

only the 4 first letters

[analog pumice]

Ooo oh ok

[toxic shard]

I mean it's the same with the nword

[analog pumice]

Ya we don’t really have that slur over here

[toxic shard]

it's a word commonly used in a lot of countries to represent people from a country (legitimately)

[analog pumice]

Ya

My best friend is Pakistani and I’ve heard him call other Pakistani people the first 4 letters

Haha I guess it’s a UK thing

He would be like ya that guy is P*** I know him

[toxic shard]

I mean in france we say p**** food

which is not a slur

[analog pumice]

Ya same in the US

[toxic shard]

but yeah ... uk ...

[analog pumice]

Wanna go get some P*** food tonight?

Haha very common here

Fucking UK fucking it up for all of us

Anyways thx for clearing it up Marc 👍🏼

[solar ocean]

hi support can i get small help?

[wispy dirge]

What can we do for you 🙂

[solar ocean]

thanks sir for your answer here is my problem

steam auth failed

i cant send a pic for it

[wispy dirge]

Restart steam

[solar ocean]

and the game right?

[wispy dirge]

Yes

[solar ocean]

same thing

wait i will try to restart my system

[keen vector]

Hello, I need a little help pls

[solar ocean]

Same issue

[keen vector]

I get a cheat error when logging into the Rustoria Eu long server, but this is my first time logging into your server and I don't have any problems logging in to other servers and I don't use any cheat programs. I couldn't understand it. I would appreciate it if you could support me.

[weak lichen]

What does your message say exactly?

[keen vector]

hacking.

[wispy dirge]

Do you get the same error when you connect to another Rustoria server?

[keen vector]

but I haven't even been on your server before

[weak lichen]

You're not denying that you hack, just that you haven't been on our servers?

[weak lichen]

!appeal

[marble mantle]

Hey, @keen vector

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[weak lichen]

Put in an appeal and an admin will look at your situation as soon as possible.

[keen vector]

thx for help

[solar ocean]

yes

this is my first time in rust and when i tried to enter a server this issue showed up

[tender beacon]

I need support for a vip purchase

[weak lichen]

#payment-support

[weak lichen]

If you could go to that channel and click the green button and make a ticket.

[marble mantle]

Hey, @wraith timber

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[undone umbra]

how long to reply to ticket

got banned saturday, still nothing

[remote marten]

It usually takes 1-3 business days so you should get a reply today but the admin dealing with your case may be busy

[undone umbra]

dragoon ima goon on your face if you don't hurry up and rply

[raven mist]

Dragoon? wrong discord mate

[undone umbra]

oh yeah woops

[edgy vessel]

if us long vip goes out will it restock?

[light cedar]

Hello any admins OP for 1 min vocal pls ?

[tawny shoal]

!vipstock

[marble mantle]

Hey, @edgy vessel

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[wispy dirge]

Reboot your computer and give it a shot, if that does not work then we can try some other things.

[ember stream]

lag spikes with disconnects occuring on 5x trio us

[hearty fulcrum]

hello, are you using a vpn? that may be causing the issue. if not, please try resetting your router, and let me know if it is still not fixed

[hearty fulcrum]

hello, have you been helped yet?

[forest basin]

!appeal

[marble mantle]

Hey, @forest basin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[light cedar]

hello no 😦

Are u available @hearty fulcrum ?

[hearty fulcrum]

yes, how can i help you?

[light cedar]

Can u moove me ?

[hearty fulcrum]

what is this regarding?

[light cedar]

Just wanna know quickly if i did right ticket

[analog pumice]

Damn cloudie is so active, you guys need to promote her

[light cedar]

hahaha true

[analog pumice]

I looked in here 7 hours ago and she was here answering questions

[timber bridge]

I can see your ticket, we are working through tickets as quickly as possible

[hearty fulcrum]

ALFA says he is not sure if he has uploaded the evidence correctly

i am helping them

[timber bridge]

I can see the evidence, looks to be 7 images.

[hearty fulcrum]

oh okay ! that is good

thank you for the confirmation

[light cedar]

Okay perfect appreciateeee

[timber bridge]

np!

We should get to it shortly. Thank you!

[light cedar]

np ❤️ toria on top

[toxic bolt]

can someone help me my rust crashes when ever i load up and it takes half an hour to load in server
it started when i deleted the game and redownloaded
it

[hearty fulcrum]

!gamefiles - hello, have you tried verifying your game files?

[marble mantle]

Hey, @toxic bolt

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[toxic bolt]

tried

still does not wokr

[hearty fulcrum]

are you using wireless connection or vpn?

[toxic bolt]

wireless

[hearty fulcrum]

have you tried resetting your router?

[toxic bolt]

yep

ive looked up videos and ive done what they tell me

and its still a problem

[hearty fulcrum]

hmm, if it is your whole game crashing, then it is probably an issue with your pc or your connection. our #network-support-old usually helps when people have trouble connecting to rustoria servers, but maybe they might be able to help with your issue as well. i'm not sure

[forest basin]

@hearty fulcrum do i wait or i can join the call now?

[hearty fulcrum]

please dm admin L kitty your steam ID, and let them know that you are available to chat right now

[forest basin]

!steamid

[marble mantle]

Hey, @forest basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[lyric basalt]

Will tag him for you @minor temple

[gleaming sand]

yo marzy, is the only perk of VIP skipping queue or are there more?

[hearty fulcrum]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[hearty fulcrum]

hmm

[lyric basalt]

Depends on server

[gleaming sand]

US medium

[boreal gazelle]

You get ego boost for yellow role and im pretty sure +1 mapvote

[gleaming sand]

im deaddd

[lyric basalt]

Queue skip, yellow name in chat and donator role on Discord

[gleaming sand]

i just wanted to see cause i wanted to see if i could get the seed of the map

[lyric basalt]

We have custom maps 🙂

[hearty fulcrum]

after the server is up, the map download is posted in #wipe-feed

[gleaming sand]

yeahhh i see

[gleaming sand]

okay thats good to know then

[maiden rose]

Hey, hopped on a rustoria server for the first time yesterday, me and my brother are playing. Absolutely loving it...

But...

Today I get on and we are no longer on a team, and I'm unable to open any of my doors.

Any ideas?

Rust console
Server: `G-PORTAL-US | Rustoria|[3x]|[solo/duo/trio]|[all bps]|[instacraft]|[fast smelt/recycle]|[fast brad/crate]|[starterkit]|[no offlines]

[gleaming hound]

Hey, that server is NOT a Rustoria server. From the name of it, it seems like it is someone trying to impersonate this community.

[tender beacon]

I submitted a ticket for my vip purchase and have no answer

[gleaming hound]

All of the servers Rustoria Host can be seen here: https://rustoria.co/servers

I do suggest you leave that server though, as it is not an official Rustoria server and will likely be removed by facepunch soon.

[maiden rose]

That's unfortunate ...

Do you want me to report it?

[gleaming hound]

We do have similar servers that you may enjoy.

[gleaming hound]

Sure, I will also report it as well.

[maiden rose]

Any suggestion?

[gleaming hound]

What do you enjoy playing, modded it looks like?

5x Trio US is a good suggestion.

Servers are not as busy as it's nearing Force Wipe, but look around on the link I sent above to see all the servers you can choose from.

[maiden rose]

Ok yea I was looking around actually trying to find something to play on that had all bps before next wipe, lost everything just like about a week ago. Thanks

[gleaming hound]

No probs

[maiden rose]

I've only been playing for about a month, so I played official for the whole wipe till few days ago, got raided pretty bad, so I hopped on a build server and practiced some base designs.

Found out about molded servers and am just dipping my toe.

I'll likely stick to modded servers when I have less time to invest in upkeep, but I love th3 challenge in playing official, lots more headwinds to face, and I like the challenge

[heavy yew]

Yo who’s a mod

Who a mod ok eu medium

[eternal solar]

How can I help?

[gleaming hound]

That's really good. If you are new to the game, Modded is deffo the move. Much easier to learn the aspects of the game, and don't get bored as quickly being constantly killed lol

[maiden rose]

Modded is really working most for me simply because I have kids and every other week I don't have enough time to focus on keeping progress moving.

That being said, I got raided multiple times and every time learned a TON about vulnerabilities and also improved by pitching those weaknesses.

Ended up looking for modded because my base design is pretty expensive, all things considered, and modded allows me to grt more time enjoying the game with less time hunting down my insane upkeep requirements, and it's more about strategy and critical thinking at that point.

Anyways, let me off my soapbox so I can keep the channel on topic

Does force wipe happen at midnight?

[ocean void]

!force

[marble mantle]

Hey, @maiden rose

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1709838000:F> (your local time) is the time of the next force wipe and it will happen <t:1709838000:R>.

[proven oriole]

I would like to enroll for admin who could help me?

[copper lake]

https://discord.com/channels/274965952116817920/396749953478950914

[latent crystal]

hay limite de torrretas?

[remote marten]

no

[latent crystal]

y sabes porque alguna torreta esta electrificada?

[rotund hazel]

si en vanilla es 12 en un area de 40m

[latent crystal]

entonces el eu small son 12 torretas

[rotund hazel]

si

[latent crystal]

okey gracias

[analog pumice]

If a team gets caught playing with a ban evader does that whole team get banned?

I saw a team have a player get banned for ban evading but only like a few other members got banned I think

Is it not the whole team?

[alpine crater]

^ If someone on the team is banned for ban evasion, does the whole team get banned as well?

[hexed sigil]

Hi, I live in Brazil, I was banned for using the VPN, I used noping, as I don't use any type of script or hack, I would like you to review my ban, please. The ban says it was 13 months ago, but I bought rust on my account at the end of last year. Can help me?

[fathom flame]

yo i got banned on rustoria us main like a month ago for using a vpn im tryna play thursday with some buddies can i get some help?

[rotund hazel]

!appeal

[marble mantle]

Hey, @hexed sigil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rotund hazel]

You can appeal your ban using the same link as in the message above

[fathom flame]

okay thanks man

[vernal phoenix]

Is there a place to report cheaters?

[rotund hazel]

!ticket

[marble mantle]

Hey, @vernal phoenix

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[analog pumice]

Any admins know the answer to this?

[alpine crater]

Any admins know the answer to this?

[gleaming hound]

I don't think the admins are going to answer that question. They would have banned who needed to be banned, and if people were, or were not banned there is a reason for it.

[analog pumice]

I thought it was the whole team gets banned for evasion?

Or do I not understand it properly

[gleaming hound]

It's not my place to tell you the internal policies sadly. But I assure you, the right people would have been banned.

[analog pumice]

Hmmm

[echo narwhal]

@everyone

[rotund hazel]

!ticket

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[echo narwhal]

Dont know his name / steam

[smoky cape]

Admins can't take reports over discord

[hearty fulcrum]

@modest skiff hello, do you need help?

[modest skiff]

@hearty fulcrum No, waiting for Ling Ling!

[hearty fulcrum]

gotcha

[zinc sky]

yo

were can i make a report theres a hacker in my server

rustoria eumondays

[hearty fulcrum]

!report

[marble mantle]

Hey, @zinc sky

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[zinc sky]

thx

[leaden flax]

Hey is rusroria medium a week online this upcoming wipe?

[hearty fulcrum]

yes

[leaden flax]

Okay thanks

[torn heart]

Not sure why this is occurring, could you try making a ticket @ https://rustoria.co/support/report instead?

[reef quail]

I restarted the Internet and it won't let me into the server anymore. Hacking error

[last edge]

!appeal

[marble mantle]

Hey, @reef quail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bold pilot]

can you help pull the mini one stuck in the textures?

[hearty fulcrum]

sorry, i don't think that is something we can help with

[bold pilot]

ok thx

[wintry coral]

Hello i got banned for hacking on a monday server i am really confused

[reef quail]

same problem

[wintry coral]

You are prob cheating i am not

[hearty fulcrum]

have you submitted an appeal?

[wintry coral]

How do i do that

or is it possible to have a admin to talk to me

?

[reef quail]

Say admin hi there, this has been fixed, you can join again in 5 minutes.

now i can play

[meager palm]

do any admins have any updates on my situation i was talking to skyline about it

[modest skiff]

!appeal

[marble mantle]

Hey, @wintry coral

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tepid robin]

lol this fel guy cheater

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @wintry coral

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wintry coral]

LMAO

[modest skiff]

Did you make an appeal?

[meager palm]

yes

my account was banned for "hacking" but when i got banned i did not have access to my account because my steam account got hacked and stolen from me

and yes i sent him as much proof as i have access to

[modest skiff]

The admin that banned you will review your appeal as soon as possible. In the meantime try and remain patient until the admin responds. Response time varies between 1-3 days.

[meager palm]

yeah the appeal was denied like 8 months ago

which ius the reason i talked to admins

i was just wondering if anyone knew what was going on with my situatiion

[timber bridge]

@blissful herald, will assist you when they can - please send them a message they will respond when they are able.

[meager palm]

@timber bridgethank you

[hollow cove]

anyone know why my auth isnt working for steam? I joined the steam group..

[ocean void]

did you just recently join the steam group? you may have to do /auth 5-10 mins apart a couple times if it hasnt sync'd yet.

[hollow cove]

oh now it works when i type /auth.. lol thank you!

[ocean void]

np, somtimes it just takes a few minutes to show up, it did the same thing to me

[hearty fulcrum]

@wary panther hello do you need help?

[wary panther]

yes i do

[hearty fulcrum]

how can i help you?

[wary panther]

i made a ticket and i was wondering if i could have a moment of your time to discuss it

[hearty fulcrum]

are you trying to provide evidence in your ticket?

[wary panther]

im tryna appeal

[hearty fulcrum]

if you have submitted an appeal, the admin will review it when they are available

[wary panther]

alr thank you!

[heady mango]

Hi sorry to ask but i can't check myself cause i can't sign into the site for some reason, which map is winning for rustoria us main?

[tawny shoal]

Map 1 is winning with 99 Votes

[heady mango]

What's map 3 at?

That's still second place ye?

[tawny shoal]

11 votes

[heady mango]

Oh, what's second place then?

[tawny shoal]

3rd

Map 5

[heady mango]

How many votes?

I thought map 3 was 2nd place goofy me haha

I wish we could see the status of the vote even if we haven't voted

[tawny shoal]

Map 5 has 65 Votes

[heady mango]

so Map 1 prob gonna win, W

Thanks babe ❤️

[white tiger]

!wipe

[marble mantle]

Hey, @white tiger

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[white tiger]

!force

[marble mantle]

Hey, @white tiger

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1709838000:F> (your local time) is the time of the next force wipe and it will happen <t:1709838000:R>.

[woeful geyser]

hey admin, i've got a problem with my 2 aks on oficial US server, 1 of them i can take in hands, and if i reload second i get kicked from server

[lyric basalt]

This is a fp bug. You will need to make an F7 report and report it as a bug

[woeful geyser]

thx

[astral summit]

Можно узнать, а что случилось и почему мне так пишет

почему hacking , если у меня нету не читов ничего, и я всё время стоял в афк

[long wren]

!appeal

[astral summit]

<@&274971100184576010>

[gloomy sparrow]

!appealru

[marble mantle]

Привет, @astral summit

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[astral summit]

я просто так заплатил деньги за випку, чтобы меня забанили просто так ??

[gloomy sparrow]

Вы подали апелляцию?

[astral summit]

а что это означает, я получил бан за взлом на EU Long ?? Когда я там не разу не играл ??

Как проверить что я точно подал тикет, я не могу найти его

[gloomy sparrow]

если вы подали апелляцию, пожалуйста, дождитесь ответа от администратора

[gloomy sparrow]

нажмите создать апелляцию

[astral summit]

а куда мне сообщение придёт, где мой тикет вообще увидеть

[astral summit]

У меня пропал бан, спасибо что отреагировали

[hexed nimbus]

Try a vpn

[mystic rain]

!ticket

[marble mantle]

Hey, @dawn helm

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[scenic surge]

!ticket

[marble mantle]

Hey, @scenic surge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[olive stag]

how can i download the map in advance?

[sleek drum]

#general message

[drowsy knot]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[cloud geyser]

i need help

why tf did i join yalls steam group and dont get kit steam?

my homeboy slp joined to and that shit aint working

whats up with that?

[noble terrace]

You need to be linked on Discord and Steam as well, which you are not currently. Can you try doing /auth in game again?

[cloud geyser]

appreciate u big bro

[noble terrace]

!link here are more detailed instructions just in case

[marble mantle]

Hey, @cloud geyser

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[noble terrace]

Let me know if that still doesn't work

[cloud geyser]

it didnt work

i linked my steam to discord and typed in /auth

and i joined the steam group

[noble terrace]

?steamid Can you post your steam ID here? I can check something on my end

[marble mantle]

Hey, @cloud geyser

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cloud geyser]

76561199219277822

[noble terrace]

Looks like you are verified on my end now. Can you try one more time in game?

[cloud geyser]

yessir it worked

[noble terrace]

perfect

[cloud geyser]

can u do it for my homie to?

[noble terrace]

sure whats his steam ID?

[cloud geyser]

can u give me 2 mins hes currently unscrewing his headset

[noble terrace]

yes lol that's fine

[cloud geyser]

his steam id is

76561198344556025

yo jyrcella

[torn heart]

i'll look for them rq

[cloud geyser]

can u look for my kit discord as well

i followed but havent got the kits yet

[torn heart]

so your friend seems to be verified on my end

make sure you both type /auth in-game one more time

[cloud geyser]

bruh i lost my kit steam

whats going on lol

[torn heart]

interesting

one sec lol

[cloud geyser]

all g

[noble terrace]

Your friend joining the steam group isn't showing up for me actually even though he attempted to link. So for him, I would recommend leaving the steam group, doing /auth in game, waiting 10 minutes, rejoining the steam group and doing /auth one more time

[cloud geyser]

ok sounds good. what about my steam and discord kit?

[torn heart]

says on our end, now that i'm actually looking at the correct part, that you should have both, i'd reccomend waiting about 10 mins as Jyrcella said for your friend, and then checking, and then doing /auth one more time

[cloud geyser]

wait jacob im trippen bro

im so sorry

my kit discord works fine its my twitch that im trying to auth and it wont work

[tough monolith]

when wipe bor ?

[torn heart]

that makes sense, sadly the twitch and YT linking isn't working atm

[cloud geyser]

ahhhh

so kit loyal isnt available?

[tough monolith]

@torn heart bro when wipe

eu main

[torn heart]

in 23 mins

[tough monolith]

server ip pls

[remote marten]

#oldserverinfo

[tough monolith]

@remote martenconnect main.rustoria.uk:28010

eu main ip yeah ?

[cloud geyser]

so not kit loyal correct? lmao

[thorny dune]

Yes that's correct for the moment

[cloud geyser]

ty guys appreciate yall help sorry for all the questions lmfao

[thorny dune]

No problem at all, anytime

[light dirge]

when us medium wipes?

[cursive kayak]

@light dirge

:flag_us: US Medium

IP: connect medium.rustoria.us:28010
Next Wipe: <t:1709236800:F> (<t:1709236800:R>)
Wipe Schedule: Thur @ 3PM EST (Bi-weekly)
Blueprint Wipe: Force Wipe
Map Size: 4250
Team UI: 12
Vote for Next Map

[final knot]

i was told ill be unbanned 15 min before wipe, its 5 min before wipe and im not unbanned yet

[lean widget]

when main wipe

[tough monolith]

8 munit @lean widget

[lean widget]

ty

was not sure with all those time changes

[lapis breach]

we are still not unbanned, we are suppose to be unbanned 15min before wipe.

[raven mist]

Are u spamconnecting?

[thorny dune]

You were told this by an admin?

[final knot]

yes

[lapis breach]

yes.

[final knot]

dm me ill send u screenshot of the support ticket

[thorny dune]

Give me a moment please

[drowsy knot]

👋

[light dirge]

thank you very much

[tender grotto]

@thorny dune admin ，my firend eu main banded ,but eu long
Can log in his id 76561198874187539 please help

[little latch]

Hello! Do I need to be whitelisted to be able to use VPN within Rustoria Servers? Thanks!

[near halo]

i need help admins, it says loading asset warmup 11419/11419 but it dosent go further it stopped here

[thorny dune]

Hello there, this player has never connected to our servers, are you sure this is the correct Steam ID?

[near halo]

bruh it dosent move and im afraid to leave cause i will get queue

[cloud geyser]

how long us servers gonna be down for

[thorny dune]

We have no whitelist, if you wish to use VPN you can just connect with one

[royal solstice]

I have VIP

[little latch]

Okay, thank you!

[near halo]

my bad

[royal solstice]

But i still have queue ?

[boreal glen]

why my VIP no activity ?

[thorny dune]

It's daily restart, up to 15 minutes depending on which server

[remote marten]

Your game may be frozen

[thorny dune]

Please open a #payment-support ticket and the team there will be able to assist

[near halo]

not it s not i can move, when i hover my mouse over cancel it s changing collor

idk what to do, u dont got grace period dont u?

[thorny dune]

Please also open a #payment-support ticket

[limpid ravine]

hey guys i bought VIP and restarted but still in 900 queue

[thorny dune]

Open a #payment-support ticket and the team there will assist with this

[limpid ravine]

nvm i restarted again and it worked. Thnks

[near halo]

I got banned for playing with ban evader last wipe it expired 8 mins ago and I got banned for it again while waiting in queue

[hexed nimbus]

can be a bit slow sometimes what you can do is leave steamgroup rejoin it wait 10 min and then do /auth

[serene lion]

Guys that bought a VIP a week ago on the Rustoria EU Medium server and now I go to the wipe and I have a queue, what should I do?

[noble terrace]

#payment-support

[long saffron]

are holos supposed to stack on 10x?

makes the attachment ui pointless because it just stacks 5 onto 1 gun?

[hexed nimbus]

apperently hehehe

[long saffron]

? they never used to

doing it with all attachments, defo bugged?

[thorny dune]

I've forwarded this on for our dev team to review

[void condor]

Aware of this, should be resolved on next restart

[hard marsh]

Where do i see the map for US SMALL wipe today?

[thorny dune]

https://rustoria.co/maps/vanilla_small_us

[neat crystal]

How long does it usually take fora support ticket o be answered

[balmy cypress]

Ban appeal, report or VIP issue?

[drowsy dove]

i need help i keep getting disconnected for hacking?

i havent done anything

[hexed nimbus]

!appeal

[marble mantle]

Hey, @drowsy dove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[drowsy dove]

so dumb man cant even play wipe now

[tall rapids]

hello

[drowsy dove]

how long will it take for someone to respond

[tall rapids]

when ever i join rustoria x2 i get disconnected for hacking ??

[drowsy dove]

yeah smae g

[tall rapids]

i need help

[drowsy dove]

all you can do is create a ticket g

and wait so annoying

[tall rapids]

how to fix that wtf

[drowsy dove]

literally this

[tall rapids]

i can join other servers only rustoria i can't

[drowsy dove]

im only banned on this server i think but g says i got banned 4 days ago werent evenn on 4 days ago

[thorny dune]

You can DM me your Steam ID if you'd like and I will take a look

[gleaming compass]

dont cheat? like wat?
it means ur banned for hacking lol

[drowsy dove]

yeah but i dont cheat g the only teamates i play with would get banned too for asociation too like i dont understand i dont even cheat

[granite rose]

i need help

[neon sail]

when do eu server do their daily restart?

[wispy dirge]

What can I do for you?

[wispy dirge]

Which server?

[neon sail]

medium

[wispy dirge]

Let me check

[neon sail]

thasnks

[cyan bobcat]

need admin

[bright quiver]

How can I help you?

[dusk verge]

[EU] Rustoria.co 29/2 - 2x Vanilla

205.178.168.128:28010

[cyan bobcat]

i waited out my 7day ban and it says

[dusk verge]

https://steamcommunity.com/id/56745465495458616321

cheater

[marble mantle]

Hey, @dusk verge

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wispy dirge]

2AM EST

[neon sail]

thx

[worldly fiber]

what with 2x vanila eu?

[tall rapids]

rip server

[modern kraken]

hello 2x eu dead

[thorny dune]

EU 2x is rebooting now

[worldly fiber]

thx

[frank kernel]

were is server 😦

[spare abyss]

does anyone know why some people are invisible for me and i can only see their gun floating ?

[nimble valve]

idk but it strange

[spare abyss]

ofc its strange i got killed by a random guy with boneknife everytime just sneaks behinde me everytime

[daring raptor]

@thorny dune I need support on eu main

[spare abyss]

its not the pc my pc is pretty good

[hexed nimbus]

make a ticket

[daring raptor]

where?

[hexed nimbus]

is it a report or ban appeal

[daring raptor]

Its a bug on monument

card room not respawning

didnt respawn for 2 hours

[hexed nimbus]

!ticket

[marble mantle]

Hey, @daring raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[daring raptor]

/ticket

[marble mantle]

Hey, @daring raptor

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[daring raptor]

reallly? It takes ages on website to respond....

[hexed nimbus]

best way as that goes directly to the admins

[nocturne jewel]

@quick escarp yo can you check what the problem is with eu main the sewer branch green room doesnt respawn since wipe

[astral summit]

Какого числа будет вайп глобальный на EU Main ??

[wary path]

hi im getting

disconnected from server

can someone help me

[subtle cape]

#looking-for-group , not the place for this

[jolly ibex]

i need help

[outer fractal]

https://steamcommunity.com/id/midoiq/

hi i got banned for no reason i just spawned then i got this massege (Hacking)

what is wrong with the anticheat

[hollow current]

Hi you were linked to something by mistake try to reconnect again in 10-15min and you should be able to connect

[near halo]

@balmy cypress lets go ahead and watch how we speak to daddy hokae lil bro

pipe random

[flat horizon]

my game just crashed. Can I get in without queue?

[idle rampart]

lovely servers i waited 3 hour and i got kick for eac for no reason

[gloomy sparrow]

no there is no grace period

[gloomy sparrow]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[raven mist]

Nothing to do with the servers

[raven mist]

[sonic pebble]

https://steamcommunity.com/profiles/76561198858693733/

Hello, I am a regular player and I was banned by mistake. I can pass any checks. Please take action.

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @sonic pebble

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid kestrel]

i cannot joing eu med im stuck at receiving data
its stuck there for 10 mins now

[shrewd marsh]

Where can i see the map seed for a wipe in 30mins

[vivid kestrel]

can i get any help ?

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vivid kestrel]

ADMINS IM STUCK AT RECIVING DATA ON EU MED

NEED HELP

[hexed nimbus]

Not much the can do about it it’s a connection issue

[vivid kestrel]

so now i have to wait the q again great

never happend to me in 8K hours

[fickle arrow]

Since its an connection issue is it possible, nothing he can do about. To let him re conncet with a single queue skip or something?

[raven mist]

No can do i'm afraid

[fickle arrow]

....

So basically your job of helping people is being ignored or how do i see this?

[raven mist]

? I'm not staff, just saying he wont be skipped.

You can see it how you want. You won't always get a yes in life

[fickle arrow]

Then why do you act like an mod/admin, dummy

[raven mist]

Because you will get the same response

[fickle arrow]

🤓

[timber bridge]

Unfortunately, will cannot give queueskip, if they are having connection issues please make a #network-support-old ticket.

[crystal whale]

yo where do i get support

i found a cheater on eu main

[torn heart]

!report

[marble mantle]

Hey, @crystal whale

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[nocturne delta]

can you restock eu main vip

[marble mantle]

Hey, @nocturne delta

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[echo narwhal]

E333333333333333333333333333

[dull bobcat]

when i main gonna wipe

guys main hasnt evne went down for wipe

[cursive kayak]

@dull bobcat

:flag_us: US Main

IP: connect main.rustoria.us:28010
Next Wipe: <t:1709838000:F> (<t:1709838000:R>)
Wipe Schedule: Thur @ 3PM EST
Blueprint Wipe: Force Wipe
Map Size: 4500
Team UI: 16
Vote for Next Map

[timber bridge]

Just wiped dude

[dull bobcat]

bro it hasnt wiped iam in map and tehre are shops

[earnest mauve]

are u guys aware of the function in loot boxes not working properly? with like using the menu. when u press the button to fill with laser sights it puts 5 on 1 gun

[dull bobcat]

bro MAIN HASTNT WIPED

ADMIN

[remote marten]

Please be patient it takes a few minutes to go up

[timber bridge]

@fossil igloo

[ornate fulcrum]

im stuck at receiving data

[timber bridge]

Developers are checking into it now.

[hearty fulcrum]

thank you for bringing this to our attention! is this happening to anyone else or just you?

[earnest mauve]

Pilly just told me u guys are already aware of it ?

[hearty fulcrum]

pilly?

[earnest mauve]

wave clan, 10x rustoria eu

ill ask which admin told hiom

[hearty fulcrum]

not sure who that is, but if our staff are aware of it, that's good! it will be elevated to someone who can fix the issue

[earnest mauve]

he doesnt remember

[fossil igloo]

Maybe you should join US Main and not US Long.

[earnest mauve]

ok cheers

[near halo]

Is there a way to transfer the server I ahve VIP on?

[hexed nimbus]

Only if it’s unused ( read not joined the server you got it for )

[idle rampart]

i need help

my game is on but stuck in loading

LOADING (recieving data ) bruh

[lethal garden]

make bigger slots on us medium

to 400 slots

[delicate lake]

please

[wary kernel]

ya til un staff qui parle francais ?

[dim sluice]

Why the slots on the medium are locked on 350?

[delicate lake]

it so aids

there is 2 ppl ahead of me for 20 mins

[tough ridge]

facts

[near halo]

Holy fluff another random!

[weak granite]

anybody i can play with, i have 4.5 hours

[dim sluice]

so as EU

still locked on 350

[lethal garden]

make bigger slots on us medium pls

to 400

[pine cloud]

What is going on with US Main? I have been stuck on loading

[latent crystal]

algun admin?

[lunar geyser]

!report

[marble mantle]

Hey, @lunar geyser

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[fiery forge]

is there a 4 dollar vip for medium rustoria

[west mica]

@wary kernel ?steamid

[marble mantle]

Hey, @west mica

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wanton niche]

add spots on us med

[tough ridge]

bro they dont care thats y not 1 admin has responded

[fiery forge]

@west mica add slots to medium 3

please

or add 4 dollar q skip

please

[west mica]

@wary kernel S'il vous plaît envoyez un message à @toxic shard sur Discord pour qu'ils puissent parler français et vous aider

[wary kernel]

daccop

[fiery forge]

why you ignoring me @west mica

[marble mantle]

Hey, @fiery forge

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[wary kernel]

@toxic shard tu et dispo pour voc j'ai un probleme sur le jeux mon discord a etait deactivé et jai un autre compte discord du coup je peux plus link mon discord et j'ai plus mais kit rien

[fiery forge]

why is there no weekly vip buys

only monthly

because i dont want to buy vip for that long i fim not gonna be able to use it all of the time

[toxic shard]

fait une unlink request sur https://rustoria.co/link et attend le resultat

[wary kernel]

deja fait

[toxic shard]

faudra ensuite connecter le nouveau compte si l'unlink est accepte

[wary kernel]

mais normal que jai plus mais kit ig si j'ai pas le meme discord

[toxic shard]

les kits sont lie au compte steam pas au discord

[wary kernel]

bah je comprend pas j'ai etait deduit de 49 euros et jai pas un kit

[toxic shard]

#payment-support il faut passer par ce support

[wary kernel]

45.68

oui mais je comprend pas tout les moins je paye javais pas de probleme et la oui

et je comprend rien au ticket

[toxic shard]

utilise google translate

[wary kernel]

mais je vois pas pourquoi jai payé je vais pas crée un ticket ya juste a add mais kit a mon steam point je vois pas pourquoi je vais perdre du temps sur un ticket

[toxic shard]

c'est la procedure ... les admins n'ont pas access aux infos de payement

[latent crystal]

alguien me puede hacer caso al tiket q puse ??

[merry zephyr]

where do you talk to an admin at, this guy Hemp Farmer is cheating so hard on rustoria.co us main

[remote marten]

Did you make a ticket

[merry zephyr]

yes i made a ticket

https://rustoria.co/support/b31ef4

[remote marten]

A admin will view it soon

[merry zephyr]

thank fuck, he is just killing absolutely everyone

literally shooting faster than you can even shoot a revy

[wraith skiff]

can someone respond to my ticket, i put all the info in there and now its just sitting

[echo narwhal]

!ticket

[marble mantle]

Hey, @echo narwhal

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[runic tartan]

can someone respond to my ticket please these kids keep hacking

[timber bridge]

We are currently working through the tickets they are answered in the order they come in, please be patient in the meantime.

@runic tartan ^

[surreal patio]

Why do I get put on Que if I crash? I thought we had 5 minutes to log back in?

[raven mist]

No

[surreal patio]

So the client crashes, I get put on que for 3 more hours? wow.

[fallow barn]

hi, i want report a big racist but i cant see the player on the website, can anyone say me an other way pls ? got a video

[raven mist]

Voicechat is not moderated

[wanton lagoon]

@timber bridge

[haughty hinge]

@timber bridgeHi Splooty elliot also got false banned on main, same thing that happened with @hexed bay

[fallow barn]

got a clip where he say multiple racism insult, its the same ?

[raven mist]

Correct, voice chat is not moderated

[fallow barn]

so people can be big racist free .. nice that x)

ty for answer

[raven mist]

They cannot, Voicechat is simply not moderated 😄

[fallow barn]

they can, if u got a clip where u see the dude be racism but np x) tty for ur time 😉

[weak granite]

what does buying VIP do?

[hearty fulcrum]

on certain modded servers, it allows you access to the store or kits. on vanilla servers, it allows you to skip the queue. on map votes, donators' votes count 2x.

[wanton lagoon]

will i get dmed about being unbanned and if not where do i check

[hearty fulcrum]

you can check here: https://rustoria.co/support/appeal
or you can link your discord account to the rustoria official site, and you will receive a bot message when an admin replies.

!link

[marble mantle]

Hey, @hearty fulcrum

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[wanton lagoon]

ok im linked already so ill just wiat then

[timber bridge]

what makes you think that it is false?

[haughty hinge]

because it happenedf to my teammate @hexed bay

[hexed bay]

it happened to me

i got unbnanned in a day elliot played a little

[haughty hinge]

I was sleeping with both of them and they got banned but not me. SOme mix up

[wanton lagoon]

i played the first 2 hours not even with anyone new

[hexed bay]

pwease zaddy :3

[timber bridge]

I'll send your info to the admin responsible.

[wraith skiff]

i understand that but waiting over an hour for someone to respond to my ticket is absurd

but still idk how overloaded yall are on tickets, but my ticket said it was resolved and just never was

[timber bridge]

23 servers, 4332 players on right now that is how we have alot of tickets.. Secondly, did you check to see what the ticket said?

[versed raptor]

any idea why it doesn't let me through queue skip even though i have queue skip?

[timber bridge]

Did you purchase it for the right server?

[versed raptor]

yes

[timber bridge]

Double check your account @ https://donate.rustoria.co/account.php

[versed raptor]

im looking at it right now

[timber bridge]

If that is correct make a #payment-support ticket.

[wraith skiff]

it said it was resolved, via a discord bot, my issue was never resolved, which was my vip not working, i have a moonthly subscription and now all of a sudden it doesnt work

[timber bridge]

It is still not working? Where did you make the ticket?

[weak granite]

Id buy a sub but dont got nobody to play with

[wraith skiff]

#1212870838114717816

thats the ticket

[wraith skiff]

but honestly ive just been waiting

[timber bridge]

Has anyone responded in the channel?

[wraith skiff]

no

not a single person, only a bot

[timber bridge]

Then I assure you the ticket is still open, you will need to wait for someone to be able to assist you, staff for payment support tickets is limited due to the sensitive nature of the information

[marble mantle]

Hey, @static stump

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[wraith skiff]

okay i appreciate it, i was just concerned when the bot said "my ticket was resolved"

[timber bridge]

Yeah not sure why that happened, could it be a notification from another server? Either way if you can still see the channel in our discord then the it hasn't been responded to yet - I am sure someone will help shortly.

[clever mantle]

no stock 1week in eu main are you joking right can you guys restock it please or i wont buy i swear

[wraith skiff]

https://cdn.discordapp.com/attachments/1042590018767704177/1212891776742854737/image.png?ex=65f37c7e&is=65e1077e&hm=0b3d16b57f9108e928c8113a73b8e9711617e9919e095e714c92529329018425&, this is the image that i had got from the bot

[marble mantle]

Hey, @tawny spire

To report a rulebreaker or an issue on Rustoria, please use the following:

• The support website. Please include as much information as possible.
• Alternatively you can use /ticket in-game. If you wish to upload evidence in your ticket, please use the support website.

If you are banned; please make an appeal.

[timber bridge]

Have you tried connecting to the server?