support

[slim flume]

It looks to be an EAC related issue.

[placid smelt]

a what ?

[slim flume]

an Easy Anti Cheat issue. The anticheat system that the game Rust uses.

[prisma crater]

!slots

[marble mantle]

Hey, @prisma crater

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[placid smelt]

okay but i don't use cheat and 300 people have been ban at the same time

So as i ask before did you know if there is maybe a way to get in ?

[slim flume]

They have not been banned. They have been disconnected due to Too Many Requests.

[slim flume]

The only way to connect right now is either to wait in queue or buy VIP.

[placid smelt]

Okay but it's not our fault if people spam

[placid smelt]

Okay so the server just disconnect you like that and after you just say if you to be connect because the server lagged, go buy an VIP ?!

[slim flume]

It is not the server. It is the games fault.

[vestal yew]

/authhelo

/authhelp

[slim flume]

!auth

[marble mantle]

Hey, @vestal yew

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[placid smelt]

It's not your fault I understand but you can understand that it's not fair

[slim flume]

I understand but not only you got disconnected due to that reason. It was a lot more. There was nothing we could've done to prevent that.

[placid smelt]

Okay, can i only know how the VIP work ? Like did it get you instantly in ?

[slim flume]

After purchasing VIP you will have to wait 5-10minutes and then you will be able to skip queue and connect to the server.

[placid smelt]

Okay thx

[slim flume]

(If there is available VIP to purchase)

[sonic needle]

Hello, could you please advise how long it typically takes to receive a response to ticket with payment problem? Thank you in advance)

[hexed nimbus]

only like 2 people deal with those the do it asap so be patient

[sonic needle]

OK, thank you

[tiny merlin]

!ticket

[marble mantle]

Hey, @tiny merlin

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[tiny merlin]

/ticket

[marble mantle]

Hey, @tiny merlin

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[cunning tulip]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[flat gyro]

!slots

[marble mantle]

Hey, @flat gyro

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[wary perch]

Eu Medium when get slot increase? its been 1 hours until wipe

[gloomy sparrow]

Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[wary perch]

you think 350 slot enough for medium?

[lament needle]

pls open atleast 50 slots for medium

[gloomy sparrow]

640 players are on the server

[unborn sphinx]

eac authentication timed out

what does that mean

[red bramble]

no vip for eu small?/

[wary perch]

350 normal player 300 vip. nice

[slim flume]

This error indicates that EAC was unable to authenticate your connection.

[young bison]

brother i had this problem last week disconnected me like every 20-30 minutes or something i went to EAC file location launched it from there after closing the process and also updated my drivers and dont experience it anymore

[sinful jasper]

im rubberbanding with 144 fps 25 ping

[candid loom]

this server is full of cheaters

everyone is complaining about it, and admins aren t doing shit

[calm holly]

lagg eu medium

[cloud gate]

gg eu main

[lament needle]

i had 13 que left

now i got timed out back to 350 not fucking fair

[fast moon]

Hey everyone i have a problem when i play official high pop server theres always lag spikes but it depends on where im. is there anything i could do to make it run smooth

[cloud gate]

fix ur server

[spring vortex]

fix vanila 2x

eu

[robust wasp]

FIX MEDIUM EU

[peak timber]

FIX FCKING MEDIUM PLEASE

[celest geyser]

HALLO

[prisma crater]

medium die

[robust wasp]

MEDIUM DIED

[celest geyser]

ADMINS
fix this shit

[mild plover]

eu main dead too

[solemn loom]

why us long dont work

[gusty radish]

RUSTORIA EU LONG SERVER HELP DDOS

[prisma crater]

full servers dead nice rustoria

[west panther]

RUSTORIA EU LONG SERVER HELP DDOS

[fervent spruce]

fuckin rustoria stop lagging

[celest geyser]

how

[west panther]

ts broken man wtf

[paper hemlock]

!ticket

[marble mantle]

Hey, @paper hemlock

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[elder tendon]

I BOUGHT VIP I KICK ME EVERY 15 MINUTES THEY TAKE ALL MY LOOT. MY FRIENDS HAVE THE SAME PROBLEM WHAT THE FUCK. ADMINISTRATORS HELP!!!!!!

[toxic shard]

Aware of the lag, the infra team is on it

[young bison]

Man i just got kicked of eu main and now in 200 player queue, is there no prio after youve been kicked or anyway to bypass except VIP my vip ran out yesterday D:

[dusk nexus]

@toxic shard any way that I can find out who I shot at with a bow? The dude got hit once and speedhacked away

[raven mist]

Should be better now

[dusk nexus]

no?

[raven mist]

Still lagging?

[young bison]

Shenzy please answer my question ^^ sir, please thank you

[rotund hazel]

If you want queue skip you will need to buy vip again

[paper hemlock]

no but inventory and base is gone

[young bison]

So there is no prio after youve been kicked or something like that? b

[autumn falcon]

daddy

[oblique merlin]

Eu medium lagging so hard

[gloomy sparrow]

No

[raven mist]

Still?

[paper hemlock]

that ppl buy premium u know, profit profit profit

[oblique merlin]

now not hard, but players teleports for me

[raven mist]

Should be getting better afaik

[autumn falcon]

admins i got muted for putting my discord name in chat pls unmute

[slim flume]

well look at your name

[autumn falcon]

i needed sm1 to add me

[slim flume]

!appeal

[marble mantle]

Hey, @autumn falcon

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[young bison]

man fuck this making me waste my hard earned money on this shit just to play a game man my children starving is on you bro i just told them no food this week children i swear to god im boutta go beast mode on them telling them its from the rustoria admins (except jacob)

[autumn falcon]

😭

[winged steppe]

just dont be broke

[young bison]

Yeah bro my child just handed me my credit card crying asking me ''why daddy'' i told him its so i can play this minecraft copy ripoff game and kill some nakeds. Atleast im on the server now thanks christ so i can focus on this shit game instead of listening to my immature ass children crying

[oblique merlin]

server still lagging...

[prime thunder]

i bought vip on rustoria main on month but i had 35 days +- it is becouse server lagging?

and say me pls which server dont lagging

[frail olive]

/COD

[light otter]

how to get white listed

[wraith star]

fix servers bro, rustoria makes so much and cant get better server

[timber bridge]

There is no whitelist

[wraith star]

fix eu med lag

[thorn sparrow]

any admin ?

[light summit]

not an admin, but happy to help where i can

[twin wadi]

My VIP isnt working 😦

if you can help with that

!payment

[thorn sparrow]

i bought a wrong vip

[twin wadi]

Mines valid till march but isnt working, it worked on force

[light summit]

!vipissues

[marble mantle]

Hey, @thorn sparrow

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[light summit]

as above! make a ticket and someone will look into it as soon as they can 🙂

[thorn sparrow]

thanks 😄

already bought second

[twin wadi]

i hope the support arrives before i get through this 300 man queue xD

[gentle current]

Why i can't connect to server, it just kicked and say that i'm hacker, but i'm not

[light summit]

do you play on a VPN?

[light summit]

!appeal

[marble mantle]

Hey, @gentle current

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[light summit]

create a ticket and an admin will look into it as soon as they can

[twin wadi]

!payment

[stable dock]

hlw

[arctic rain]

can a admin maybe look into my network problem wipe is soon :p

[ocean void]

an admin will take a look at your network ticket as soon as they are available. Thank you for your patience

[subtle cape]

@west osprey, @neat zephyr Is waiting for you. 🙂

@neat zephyr Could you hop in https://discord.com/channels/274965952116817920/368790610783764480

[iron cloud]

How do I know that VIP has been applied to my account?

[sharp sapphire]

when does main wipe est

[light summit]

!wipe

[marble mantle]

Hey, @sharp sapphire

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

• Server IPs
• Wipe Schedule
• Map Size
• Clan Limit
• Team UI Size

To learn more about the monthly force wipe, type !force.

[timber bridge]

So, if you purchased it through the website yourself, vip is normally applied within a few seconds to a few minutes.

[timber bridge]

US, EU or SEA?

[iron cloud]

Us medium

[timber bridge]

Most likely has already applied itself.

[iron cloud]

Ok thx 👍

[timber bridge]

You can link your account and your name will be yellow in the discord. 🙂

[marble mantle]

Hey, @timber bridge

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[iron cloud]

[steady radish]

can my vip get switched from EU medium to NA medium?

@misty scroll bæst kan du ikke lige hooke mig op

[misty scroll]

#payment-support

[steady radish]

maaate kan du ikke bare lige hooke en brotha op

[molten nymph]

So I appealed a month ago and I’d like appeal again but it wont let me appeal again on the site cuz I alr appealed before

[fierce briar]

<@&274980199668645888> please dm me if you want a free 3 day mute

[subtle cape]

Make a ticket... please

[fierce briar]

im not smart enough

ok fine i'll do it only because you asked so nicely

[subtle cape]

!ticket

[marble mantle]

Hey, @fierce briar

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[fierce briar]

fuck i cant do it in discord?

i give up bro sorry

[keen oriole]

whay?

[timber bridge]

You should make a #network-support-old ticket and the staff will help you debug it so they can help fix it.

[molten nymph]

Hello?

[violet granite]

!ticket

[marble mantle]

Hey, @violet granite

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rose meadow]

@anyone i was laodking us medium and it jsut says 1 player ahead of me

fix it

it has ben 1 person ahead for 2 min now

[lilac saffron]

is there weekly pass of monthy servers ???

[rose meadow]

im not about to leave q to sit in 500 plauyer q

[timber bridge]

The queue does not decrease until it gets below the capped pop, for example it will need to drop to 349 to let you in.

[lilac saffron]

@timber bridge

[rose meadow]

dam so im here for a hour

[timber bridge]

There is not.

[lilac saffron]

damn okay

[timber bridge]

Possibly, sorry!

[lilac saffron]

probably make bank if you make weekly passes

[timber bridge]

You are talking about US/EU Long right?

[languid dew]

hey i got banned and am trying to figure out why could someone help me

[lilac saffron]

us

[rose meadow]

@timber bridge the q wsa droping for my teamtes and not me

[lilac saffron]

us medium

[timber bridge]

Yeah unfortunately there is not.

[timber bridge]

People in the queue leaving

between you and them

[rose meadow]

no like i was in the q and my teamte had 60 player and got in

[timber bridge]

Not sure what would do that. That is weird.

I am not staff so cannot tell you what happened.

[timber bridge]

There are weekly passes for Main servers though 🙂

[light summit]

!appeal

[marble mantle]

Hey, @languid dew

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rose meadow]

@timber bridge then what is the point they opened 100 more slotes and i sill have 1 person ahead of me

[gentle arrow]

can you Answer my ticket i wait 3 hours

[timber bridge]

Again I cannot tell you what would cause that, might be a glitch.

[rose meadow]

ok so what am i supped to do about said glitch

[timber bridge]

An admin might be able to weigh in on that.

[rose meadow]

ok can u get a admin then pleae

[misty scroll]

If you made your ticket 3 hours ago it was already answered

No open tickets are currently any older than 30 minutes

[daring viper]

im at 11 players and this shit is not moving on medium.

[rose meadow]

yami i haVE BEEN A 1 PLAYER FOR 10 MIN NOT MOVED SCAM AND ASS SERVER

[drifting loom]

i was 17th in the que then i just get randomly kicked out of it i re que and now i got 300 players infront of me? ...

[misty scroll]

Which server?

[daring viper]

BRO ONG AND MY TEAM IS MOVING

[daring viper]

US MEDIUM

[rose meadow]

US MEDIUM I HAVE been 1 player ahead of me for 10 min

[daring viper]

SAME

[rose meadow]

@misty scroll

[misty scroll]

US Medium is capped at 350 right now, meaning the pop has to go below 350 pop before your queue will move at all

[drifting loom]

i was 17th in the que then i just get randomly kicked out of it i re que and now i got 300 players infront of me? I have clip proof is there any way i could get help?

[daring viper]

bro my team is moving in q @misty scroll

[rose meadow]

and when it does go to 349 does a vip member ge tit ?

yami same

my tames arfe goijng threw it

[timber bridge]

No, VIPs do not get a queue.

[misty scroll]

The only reason they would be moving in queue would be if the players in front of them leave the queue

[timber bridge]

Which is how the pop gets above the cap.

[rose meadow]

@misty scroll when can theyu open for slots

[misty scroll]

It has 550 pop right now, it will not be upped

[rose meadow]

ye so lets say someone from the sererv crashes does that mean some vip kid get sin ?

[misty scroll]

A VIP player can always join, no matter the queue

[daring viper]

dawg what/

it was 750 pop

[rose meadow]

yami fr

shit server

[daring viper]

shitty ass servers

[rose meadow]

what is the point of a q if it doesnet go down ?

[daring viper]

ong

just say we cant play then

[rose meadow]

yam i have 4 k hour on moose bout to switch back lol

[daring viper]

same

[misty scroll]

That's literally how the queue works on any Rust server

[daring viper]

nah

[misty scroll]

Yes?

[daring viper]

no slots open

rustoria slots dont

[misty scroll]

No, because you want to play Medium, which is not supposed to be high pop

[rose meadow]

@misty scroll you act like the q is going down

[timber bridge]

How do you suppose Moose VIP queue works?

[rose meadow]

are you telling me 1 person haseset crashed or left ?

[timber bridge]

The only difference is Rustoria holds more pop xD

[daring viper]

one of the most comp clan server shouldnt be high pop?

[rose meadow]

becasue i would go right i nthen is what you are trtying to say

[green current]

yo so I just joined this team that was built by me on the monday server. It was a grubbing team for fun and one of my teammates just got banned for cheating i guess because I got banned for "playing with hacker" I even just donated to play on the main server is there any way I can get an unban?

[misty scroll]

You don't understand what I am saying.
The current cap is 350.
The current pop is 568.

The pop has to go down by 218 before it will let people from the queue in.
The only players able to join right now are players with queue skip.

[daring viper]

or js open the slots

[gentle arrow]

@misty scroll i have ban appile for 3 hours

can you anwser

[near halo]

fix medium slots

they are stuck

[misty scroll]

Then we would have to add more than 218 slots before anybody from the queue would be let in. And then VIP players could join on top of that, meaning the pop would be much closer to Main, but you are wanting to play Medium. If you want a high pop like that, hop on Main instead...

[rose meadow]

i hate to tell you but that is not how it works on any other server

[misty scroll]

We do not have a custom queue system, this is the native queue system in Rust

If any other server behaves differently, they have a custom queue system

[green current]

@misty scroll so I just joined this team that was built by me on the monday server. It was a grubbing team for fun and one of my teammates just got banned for cheating i guess because I got banned for "playing with hacker" I even just donated to play on the main server is there any way I can get an unban?

[timber bridge]

DM

[near halo]

So yall keep medium at 350 pop to make money of vip? just an honest question

[gentle arrow]

yes

just buy

[rose meadow]

@misty scroll i had to spend my moms saving on vip because your serve r is ass

[near halo]

pay to play

[rose meadow]

su

[hollow current]

!appeal

[marble mantle]

Hey, @green current

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[gentle arrow]

7 bacs

[rose meadow]

sorry im not british i dont use monoply money i use real cureecny as in 10 dollars

[hollow current]

You are always welcome to play main - Medium has always been designed to have lower pop than main because it's a different playstyle.

[rose meadow]

@near halo THEY DO KEEP IT AT LOW POP FOR MORE MONKEY

[gentle arrow]

@misty scroll answer please

on web site

[misty scroll]

The pop is not low, it's almost 600 players right now 😄

We cap it for performance reasons, and for player expectations of a Medium server

Overall experience would be worse if pop was uncapped, for everyone

[lime otter]

it kicked me out 3 times in the que corrupt backend message can yall fix this

[green current]

@misty scroll I just made an appeal

[gentle arrow]

im too

[hollow current]

Only the banning admin can handle the appeal.

[green current]

damn okay. I literally got banned for playing with a cheater but I just randomly joined this grubbing team and I guess one was cheating

i only played with them for literally 10-15 minutes

[daring viper]

alright this shit is so fucking stupid

please just open 8 slots like goddam

[near halo]

toria is pay to play

[daring viper]

LOL

[near halo]

its true

[green current]

who was the admin?

[hollow current]

We don't disclose that.

[normal ridge]

vip is still available for purchase, servers wont open til it isnt, rustoria has always been pay 2 play

[green current]

damn okay I just donated for que skin on main and I really wanna play wipe. So is there anyway that admin can look asap for me

[gentle arrow]

i am too wait 3 hours with vip

[near halo]

how do you make a ticket again???

[lyric basalt]

!ticket

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[tribal magnet]

bro why am i in queue i was ltierally building my 2x1 and i got DC'd now im 120 in queue my body is for sure looted

[near halo]

hey i got told i was able to make another ticket back in november to reapeal for gameban account and i cant make another ticket

[tribal magnet]

thhis server sucks

[lofty panther]

where do i find my transaction id for a ticket

[hollow current]

You will just have to wait for the reply there is no way to speed up the process.

[noble terrace]

If you have VIP and are waiting in queue you should make a #payment-support ticket

[near halo]

will why cant I make another ticket I was told I could reapel in novmber

[lofty panther]

im trying to make one but dont know where to find the transaction id where can i find that

[noble terrace]

What’s the steam ID of the banned account and your current account?

[noble terrace]

If you go to donate.rustoria.co -> account -> purchase history

It should give you transaction ID

[lofty panther]

ok thanks

[lone trail]

admins plz check appeal-#3832e2

[lofty panther]

im there and im not seeing a transaction id

[noble terrace]

click on the little eye icon

and it will give details

If you can't find it, just make the ticket anyway without that info

[lofty panther]

ok thanks

[sullen escarp]

!ticket

[marble mantle]

Hey, @sullen escarp

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[broken apex]

<@&274971100184576010>

[sullen escarp]

I’m trying to buy amusing queue skip and it ain’t working

[broken apex]

one of my friends bought me que skip but its not working

[sullen escarp]

I have photo proof

[hollow current]

#payment-support

make a ticket there

And our payment support team will look into the matter.

[novel nebula]

Could i talk to a chat mod please?

[light summit]

hello! what do you need help with?

[novel nebula]

could i PM you

or talk in voice

[light summit]

sure, you could PM me

[rotund pike]

Where might I find the transaction ID for VIP

[raven mist]

Should be in your email i believe

[whole cloak]

i have ban

how i can appeal?

[light summit]

!appeal

[marble mantle]

Hey, @whole cloak

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rotund pike]

Luke already fixed it by the time i copy +pasted it, was super quick! thank you guys!

[merry rapids]

applied for chat mod last month and still haven't heard anything, but my friend got denied recently and he applied around the same time

[balmy cypress]

there are no open applications from that long ago, looking what happened to yours

[merry rapids]

ty luke

[gentle arrow]

!appeal

[marble mantle]

Hey, @gentle arrow

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[novel nebula]

Can i please speak to an Admin in voice?

[noble terrace]

!ticket create a ticket please

[marble mantle]

Hey, @novel nebula

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[midnight sky]

!appeal

[marble mantle]

Hey, @midnight sky

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[valid lynx]

is there any expected time for when US Medium will restock vip?

[fading raptor]

how do i make a ticket for cheater

[ancient dune]

!report

[marble mantle]

Hey, @fading raptor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[light summit]

!appeal

[fading raptor]

ty

[valid lynx]

@west mica u got any clue when US Medium vip will restock? Ik its automated by a bot but would you have an estimated time?

[ancient dune]

It’s whenever the last one expires, so to my knowledge there isn’t a way to find that out

[novel nebula]

Could i please speak to an admin in voice? i have created a ticket

\

[ancient dune]

If you are reporting a user all you need to do is make a ticket, voice call isn’t needed

[normal widget]

Anyway for more vip on us medium? Tryna buy some more

[hearty fulcrum]

#vip-stock-role-assign

[tall hill]

is it possible to switch my vip on servers ?

[noble terrace]

if it's unused then yes

[tall hill]

oh nvm then

[drifting loom]

can i have an admin look at my payment ticket it has been open for an hour and still no response..

ive been tryna play since wipe mane

[tall vale]

!appeal

[marble mantle]

Hey, @tall vale

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[daring viper]

OPEN FUCKING SLOTS ON MEDIUM\

[torn heart]

be a little nicer

[daring viper]

sorry sir

ive been sitting in a 4 person queue for like 2 and a half hours

[torn heart]

It's understandable

[azure iris]

add one vip us med please

or make ones expire

please'

[daring viper]

frfr

@torn heart on the low slide me vip for 10

[hearty fulcrum]

#looking-for-group

@unkempt thorn wrong channel

[hearty dagger]

Is there a universal VIP option considering US Medium is sold out?

[hearty fulcrum]

no i don't believe there is

[hearty dagger]

Are there any other options to gain a VIP such as server boosts or what not?

[pliant peak]

Is there queue forgivness

[daring viper]

prob not @pliant peak its pay to play

[lime otter]

expand que

like bro cmon eu medium has 120 que and its 1 am like tf

[lilac saffron]

2V2 EU DM bf

[steady ermine]

yeah we need more que skips for us medium

[ocean void]

#vip-stock-alerts

[ocean void]

!slots

[marble mantle]

Hey, @lime otter

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[ocean void]

There is not unfortunately

[fading hamlet]

why tf do i keep getting kicked

[timber bridge]

what is the error showing up?

[violet oracle]

can i speak to an admin please

[stark fulcrum]

!appeal my ticket was sent 5 days ago iand has still not been reviewed could someone please review it is Appeal #71bd05

[marble mantle]

Hey, @stark fulcrum

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[stark fulcrum]

I also got told twice that someone would review it and it still hasnt not trying to be annoying i just wanna play with my friends

[fading hamlet]

steam crap!

[violet oracle]

need to speak to admin asap pls 😆

[noble terrace]

whats up

[violet oracle]

i sent u a dm!

[wet sundial]

restocking medium vip????

[ocean thistle]

!vipstock

[marble mantle]

Hey, @wet sundial

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[remote marten]

Hey my game keeps saying EAC corrupts I've waited in q 4 times until 10 left and it keeps happening anyone know how to fix it Im not trying to spend a 4th hour in q

Ive made sure my game was updated and restarted could it be rust itself

[austere grotto]

report for cheater 76561198443332609

[marble mantle]

Hey, @austere grotto

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[inner wagon]

Hi i have applied as chat moderator is there any waiting time before i get contacted i would wanna know how many days/hours it needs to get contacted or not?

[rotund hazel]

!appeal

[marble mantle]

Hey, @rotund hazel

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[timber bridge]

Applications are reviewed as staff is needed, typically the average response time varies but I would say no more than a week, maybe 2

[inner wagon]

Okay thanks 🙂

[golden totem]

does anyone if i can transfer my vip to another rustoria server?

[smoky cape]

#payment-support Can help with that

[night leaf]

hi

[smoky cape]

Hello there

Anything you need help with?

[night leaf]

I was waiting 2 hours to enter the rustoria us main server, between 2 minutes and crashed rust, is there no way I can enter without queue?

i have screen error

[smoky cape]

Unfortunately, no

You'll just have to wait again

Sorry

[night leaf]

omg, okey ty

[finite belfry]

Hello! I have bought VIP for this wipe but am unable to rejoin

[ocean void]

If your vip isn’t working correctly #payment-support should be able to help you out with that

[finite belfry]

Thank you, I appreciate it!

[leaden flax]

hey when is vip for medium going to be restocked

i aint waiting for 200 que lmfao

[smoky cape]

It restocks when someone else's runs out

[leaden flax]

interesting

well how about when is the max player count going to be increase?d

[hearty fulcrum]

you can use #vip-stock-role-assign to get an alert when vip is restocked

[leaden flax]

its currently at 350

[hearty fulcrum]

!slots

[marble mantle]

Hey, @leaden flax

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[leaden flax]

I seee thank you!

[hearty fulcrum]

you're welcome

[leaden flax]

didnt there used to be 2 options for vip? like one was weekly or something and the other one was longer but more expensive?

[fringe lotus]

when will the us medium be restocked😭

[half scroll]

fr this is ridiculous, 5 hours in this queue and still 115 people in front of me

[leaden flax]

yeah i swear ive seen the slot number of people more than 350 before

ive seen 600 people plus on and very few in que

[hearty fulcrum]

try using #vip-stock-role-assign to get notified when vip becomes available

[near halo]

How do I speak to an admin?

[verbal drift]

is us medium vip in stock?

[green current]

how has nobody looked at my appeal yet? its been 8 hours

[vague fulcrum]

why is there 500 players on medium with a limit of 325

1 in queue and cant get in for past 7 hours 😦

[verbal drift]

it says medium vip is instock true?

[rotund hazel]

appeals take between 1 to 3 business days

[storm sand]

can we get a move on que on medium please

[whole raft]

get alerted when in stock here: https://discord.com/channels/274965952116817920/1007451933105201302

[silent helm]

!appeal

[marble mantle]

Hey, @silent helm

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[storm sand]

can we get a fix on que on medium

[gentle steppe]

peace of shit @silent helm

[hallow birch]

<@&274971100184576010> HI UNBAN YOZ TY

[wanton hollow]

dumb jannies smh

[storm sand]

why medium 350 cap

[verbal drift]

ur alersts are cooked

it lied and said they were in stock

[fringe lotus]

admins please stock vip 1 more time😭

for medium

[timber bridge]

It said they were an hour ago. They work believe me.

[verbal drift]

well then why didnt it say it went out of stock yet?

[timber bridge]

Only sends a message when its replenished

[verbal drift]

according to the bot its instock

oh

fair

my b

do u think they will restock medium again?>

[timber bridge]

Yeah, all good originally it did both but since it tags a bunch of people we didn't want to spam people unless it was relevant to them. I don't think most people want to be tagged if its going out of stock.

[verbal drift]

yea thats smart i was just confused

[timber bridge]

Not sure tbh but it auto restocks when someone's expires so I would just keep an eye out

Its restocked multiple times today

[verbal drift]

okay

ty

[timber bridge]

NP 🙂

[fringe lotus]

128 queue 😭 no vip this sucks

take my MONEY PLEASE

LET ME gET THE DAMAED VIP

😭

[calm holly]

/report

[marble mantle]

Hey, @calm holly

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

Hey, @normal geyser

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[tardy urchin]

Can any admins look at my ticket report on us long

[ocean void]

An admin should take a look at your report as soon as they’re available , thank you for your patience

[tardy urchin]

hopefully soon dude is cheating hard very obv

[ocean void]

Thank you for reporting, someone should be there to take a look soon as they can

[timber ruin]

there is a blatant cheater on rustoria eu medium, i have a clip he has 1000 hours and has been 2 shotting my entire team

[dapper magnet]

Hello, I received a ban while moving along the power line, this is the first time I’ve seen this, when will it go away? (Disconnected: Hacking) server eu main

[hearty fulcrum]

did it say hacking or fly hacking?

[hearty fulcrum]

please submit a ticket

[hearty fulcrum]

!ticket

[marble mantle]

Hey, @timber ruin

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[valid fossil]

<@&274971100184576010> can you give at least some answer appeal #0c0a6f

[torn heart]

1-3 days

is the response time

[dapper magnet]

I'm not sure, I was thrown on the stairs. Will it pass?

[valid fossil]

it's already been a week

[hearty fulcrum]

can you try reconnecting to server? if you disconnect again, take a screenshot, and send it please

[noble terrace]

Send a DM to @thin plover

[dapper magnet]

https://prnt.sc/SI9CwOrbj_rJ skreen

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @dapper magnet

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

please submit an appeal on the rustoria official site to appeal your ban

[dapper magnet]

ok ty

[chilly needle]

is there a way to transfer my VIP to my other account i bought it for the wrong one

[thin plover]

@valid fossil shoot me a dm

[timber ruin]

!ticket

[marble mantle]

Hey, @timber ruin

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean void]

#payment-support can help you if your vip is unused

[chilly needle]

yeah i made a ticket but im making it more and more confusing as i go lmao. so now i have two vip's and i need one refunded.

[ocean void]

Oh lol well someone from payment support will take a look at your ticket soon as they’re available next and should be able to sort that out for you

[fervent python]

is there a restart in the morning?

[dark tulip]

were can i get vip stalk role

[smoky cape]

#vip-stock-role-assign

[flat gyro]

1

[dense ridge]

hey there

is ryanjd online?

id liike to speak to the bossman please

[noble terrace]

😭

[frank cloud]

CITERRRRRRRRRRRRRRRRRRRRRRRRRRRR https://steamcommunity.com/profiles/76561199370084636

[broken elbow]

/report

[marble mantle]

Hey, @broken elbow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[frank cloud]

EU SMALLLL

[storm carbon]

cheater on eu small

[marble mantle]

Hey, @storm carbon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[storm carbon]

ticket done

[broken elbow]

/ticket

[marble mantle]

Hey, @broken elbow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[storm carbon]

but we need anyone to do something now

[smoky cape]

Admins can't take reports over discord

[storm carbon]

so we let him to kill all server and get our weapons and loot

[violet gazelle]

umm hello ?

can i get a hellp ?

[ocean void]

hello

[broken elbow]

full rage on eu small

[smoky cape]

Please don't call out cheaters

[broken elbow]

with record

[ocean void]

!report

[marble mantle]

Hey, @broken elbow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[storm carbon]

hes literally flyhacking and doing aimbot full head xD

[ocean void]

if you fill out a ticket and report him admins can be notified and deal with it accordingly

[ocean void]

how may i help you?

[violet gazelle]

where can i make ticket ? i have problem whit my internet thats why i cant conncet to server

[sonic dune]

bro where is the admins dude

[ocean void]

have you tried reaching out to #network-support-old ?

[ocean void]

have you made a ticket?

[normal nova]

yes we all did

[sonic dune]

yes

[storm carbon]

thats my sugar ❤️

[sonic dune]

1 guy flyhacking

[normal nova]

we all made tickets

❤️

[ocean void]

perfect, an admin will take a look at your ticket as soon as they're available, thank you for your patience

[silent kraken]

que dices

[normal nova]

yes but ppl cant leave their bases cus he is flying around and speedhacking

[ocean void]

plz dont call out cheaters in discord or in game

[storm carbon]

yeh and hes taking whole of our loot haha

[normal nova]

he doesnt care at all on the server. he kept doing it

[storm carbon]

imagine 1 hour playing with cheats on a server

[ocean void]

stop taking out loot lol an admin will take care of it soon as theyre available

[storm carbon]

like here is a 5 pop server or what?

[normal nova]

he have a name sproofer or how it calls

[storm carbon]

anyway ty for ur patience dre

u has no fault about that

but we are mad with that

[ocean void]

the admins deal with alot of players across multiple servers, they deal with the tickets in the order they were placed so be patient and they will get to you as soon as they can, i understand your frustration

[ocean void]

np, in the mean time dont forget to f7 report them while you wait for an admin to get to your ticket

[normal nova]

now he got flyhacked cus climbing

[storm carbon]

yep we do that

[violet gazelle]

any admins that can answer ticket #1207935774641889281

[magic ermine]

WAKE UP ADMINSSS

[sonic dune]

SHITTER GONE, GGS ADMINS TYSM

[opaque gulch]

!appeal

[marble mantle]

Hey, @opaque gulch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[random spade]

can i talk to a admin about a game issue

[grand edge]

admin?

[random spade]

???

[ocean void]

thank you for you patience

[subtle cape]

What is it?

[ocean void]

is there something i can help you with?

[languid forum]

!appeal

[marble mantle]

Hey, @languid forum

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[magic ermine]

Can someone answear my ticket???

[ocean void]

was it an appeal?

[subtle cape]

We are very busy currenlt, it will be looked into asap.

[magic ermine]

no network ticket in discord

i cant connect to the server for like an hour

[random spade]

my guns arent able to be sued

used

[grand edge]

admin?

can i talk to a admin about a game issue

[full seal]

how do i get cheate support

cheater

[marble mantle]

Hey, @full seal

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[magic ermine]

Guysss i want to playyy i cant join plzzz

helppp

[full mirage]

cheating for US main

[full seal]

i have clip of him cheating

im reporting rn

[ocean void]

!report

[marble mantle]

Hey, @full mirage

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[subtle cape]

Currently a game bug, make a report to FP via F7

[ocean void]

please dont call out cheaters in game or in discord.

[full seal]

idk how the tickets work but i think i sent one in

[magic ermine]

Can you help me sir?

[hearty fulcrum]

please report the cheater using the /ticket add (steam id) command in game or follow this link to the rustoria official site ticket submission

[hearty fulcrum]

!report

[marble mantle]

Hey, @magic ermine

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty fulcrum]

if this is not the support you were asking about, please explain your situation, and i will try to help you

[magic ermine]

i did make a network support

https://discord.com/channels/274965952116817920/1207934037855965215

[hearty fulcrum]

i see, the network support admin will respond to your ticket when they see it

[full seal]

looks like no one looks at tickets

[main ore]

What is this DC issue

[full seal]

kids running around hard cheating i have full proof and admins dont do nothin he flew up the side of my base in the clip and they dont ban him

[ocean void]

an admin will look at your ticket as soon as one is available

[hearty fulcrum]

it hasn't even been 30 minutes yet, so please try to be patient and wait. tickets are looked at pretty quickly on average, so i'm sure an admin will look it over soon

[full seal]

30 MINS IS TO LONG WHEN ITS A CLEAR CHEATER

[hearty fulcrum]

which server are you on?

[full seal]

US MAIN

[low ether]

i have been banned from chat for 1.5 years now, i want to appeal

[full seal]

dc issue on us main

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @low ether

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[full seal]

cheatr on us main

[hearty fulcrum]

hello, i am not an admin, but if you are willing to explain, i may be able to help

[near halo]

can some admin help me w a bug in my base? eu small I can't place battery eventho there's space it turns blue but the error prints not enough space....

[hearty fulcrum]

if there are any other deployables around, try taking them off before attemtping to place the battery

[near halo]

i've tried, didn't work

[hearty fulcrum]

hmm that is odd; however, it is highly unlikely that it is caused by a server issue (more likely another reason for it), so i am not sure if you would be receiving admin support on this issue

[magic ermine]

i still should wait???? bro i cant join the server for like 2 hourss

my friend had the same problem and someone answeared him and now he is playing

but im still wating for someone

[near halo]

i mean mybe there's smth behind the wall that I cannot see, checking it with noclip and telling me what's wrong would be great help

[hearty fulcrum]

if you feel comfortable explaining the issue you are having in this channel, you can try explaining here and i will try to help you. also, if your friend has had the same issue resolved, maybe you could ask them what they did to resolve the issue

[magic ermine]

someone answeared their ticket

i need vpn permission i live in iran and i need to use vpn to join the server

[oblique anchor]

are there any plans to restock queue for us medium it would be much appreciated if this happens.

[magic ermine]

it wasnt kicking me out until yesterday and now it is

[hearty fulcrum]

i agree that would be very thoughtful if an admin helped you out in this situation, but ithat is not their job. in fact, it may actually be against facepunch rules for official servers if they help out because i remember the admins have said they are not allowed to interfere with gameplay

[hearty fulcrum]

hello, if you would like to be notified when vip is restocked, you can sign up for a role in #vip-stock-role-assign

[umbral cloak]

@sharp girder, почему 350 слотов?! 90 очереди

Why 350 slots?! 90 queues

[hearty fulcrum]

i see. in that case, yes, you will probably need to wait for an admin to respond to your network support ticket.

[hearty fulcrum]

!serverslotsru

[marble mantle]

Привет, @umbral cloak

Слоты на наших серверах динамические. Это означает, что сервер будет автоматически увеличивать или уменьшать слоты в зависимости от очереди.
Этот процесс полностью автоматизирован, и персонал не может влиять на уменьшение или увеличение слотов!
Не смотря на то что, слоты являются динамическими, всегда будет определенное ограничение, гарантирующее наилучшую производительность сервера, что обеспечит пользователю положительный опыт игры.
Наши месячные или двухнедельные сервера не будут увеличивать свои слоты, чтобы соответствовать нашим основным серверам, поскольку это не соответствует ожиданиям месячного или двухнедельного сервера.

[thorny dune]

You don't need a whitelist or approval to play with a VPN on our servers, you can just connect. What issue are you having?

[magic ermine]

it says disconnected:hacking

and im pretty sure its because of vpn

[floral robin]

hello, i wonder if you can shoot thru a garage door, or it s bug abuse

isn t it bug abuse?

[thorny dune]

This should now be solved and you can connect

[thorny dune]

This is difficult to answer without taking a look at the situation specifically, shooting through a garage door while you cannot be shot to gain an advatange would be yes, if you believe you see this, submit a ticket and we will investigate.

[floral robin]

where can i create one?

[thorny dune]

You can use the /ticket command in-game or on our website https://rustoria.co/support.

[floral robin]

i created on

is someone coming to me?

[thorny dune]

Someone will investigate and you will get a response in-game. Make sure you include as much information as possible, like player names and location etc

[floral robin]

well, i think it s easier if someone can come to me, cuz i can show him/her

[thorny dune]

We wouldn't interact with players in-game, submit a ticket and include the relevant information and we will be able to investigate and take action as necessary

[floral robin]

well, i have a video with his base and the garage door

and i think it s easier for all of us if i can show you

[empty lion]

how and where do i become vip

[thorny dune]

I understand but this is our process for dealing and keeping track of reports, if you have a clip you can upload it to Streamable or YouTube and share the link with us but in some cases this is not even necessary, the most important part is creating a ticket with the player who you suspect is breaking the rules

[thorny dune]

!donate You can do this directly on our official website

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[empty lion]

i want the skinbox on the aimtrain server, and the aimtrain is not listed there

or can i donate on any server

oh wait i see

[thorny dune]

You should see it under "All" as this applies to all of the regions for RTG

[odd summit]

Appeal

[fallen quarry]

Cheater on rustoria eu long

[marble mantle]

Hey, @fallen quarry

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lone trail]

yo, my ban timer just ended, but i can't join server.

admins, can you help

[thorny dune]

Avoid spam connecting for at least 10 minutes and you should be fine after that

[lone trail]

...

[toxic shard]

there is a slight delay of synchronisation between servers/...

[random lotus]

is there a chance to switch my vip package to another server?

[plush goblet]

Did you connect to the server you bought vip with?

[random lotus]

yes

like 3 times or smth

[wooden nexus]

Hey gamers, how do I lodge a report ticket for a cheater?

[plush goblet]

Unfortunately its not possible to switch vip to another server when you already used it

[random lotus]

oh ok my friend told me so thats why

@r... your description is wrong its begging on her knee´s to be popular not "kness"

[storm reef]

Hi I met someone in the game and it turned out he was a cheater and I got banned playin with hacker

my name in game segev Olympusrust.com

admins, can you help?

[ocean thistle]

!appeal

[marble mantle]

Hey, @storm reef

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[storm reef]

thnks

[unique lotus]

friend got banned for 3 days temp banned

I ate for 7 days how is it

[slim flume]

!report

[marble mantle]

Hey, @sonic pawn

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hexed nimbus]

Don’t call out in public the can read aswell and report the right way 👆

[unique lotus]

<@&274980199668645888>

[slim flume]

hi

[unique lotus]

.

[slim flume]

!appeal

[marble mantle]

Hey, @unique lotus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty badge]

today there will be a vape on 2x vanilla eu?

@slim flume

@ocean thistle

[cursive kayak]

@hearty badge

:flag_eu: 2x Vanilla EU **- JUST WIPED: <t:1708009351:R>**

IP: connect 2x.rustoria.uk:28010
Next Wipe: <t:1708354800:F> (<t:1708354800:R>)
Wipe Schedule: Mon & Thur @ 3PM UK Time
Map Size: 3250
Team UI: 8

[slim flume]

It wiped yesterday

[hearty badge]

It seems like today is Friday, it should be today

[slim flume]

Wipe Schedule: Mon & Thur @ 3PM UK Time

[olive brook]

hi

can any1 tell me why i cant connect to server?

[hexed nimbus]

What disconnect message are you getting when you try to join ?

[marble mantle]

Hey, @slow kiln

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[olive brook]

.

[fierce kestrel]

!appeal

[marble mantle]

Hey, @fierce kestrel

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[slim flume]

Update your game

[olive brook]

how

[slim flume]

!gamefiles

[marble mantle]

Hey, @olive brook

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[olive brook]

i cant

can u go with me vc?

[half lagoon]

<@&274971100184576010> is there something wrong with queue on eu medium I been queue for 6 hours and it’s stuck at 4 people ahead of me

[toxic shard]

That's normal

[half lagoon]

For 6 hours?

[toxic shard]

The queue will move only when the pop of the server will go down or if we add more slots, which will happend only if possible (out of our hands)

[thorny dune]

You are trying to connect from the staging branch and not the live game

[olive brook]

but my rust dont run

go with me vc and look

pls help me

@thorny dune

[thorny dune]

I am not at home at the moment, you can DM me if you'd like and I can see what I can do from mobile

If your game isn't running though it's unlikely we'd be able to help, verify your game files like skype suggested, restart computer etc

[olive brook]

ok

[spiral jungle]

i got kicked from server

and im in q

give q forgiveness

[marble mantle]

Hey, @whole nymph

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[spiral jungle]

i waited 1 hour to get into server and i get kicked and i go in q give free pass

[noble terrace]

We do not manually skip queue for anyone

[spiral jungle]

why dont u have q forgiveness if you crash

[noble terrace]

Been addressed numerous times already. Just not something that will work for our servers

[spiral jungle]

bit bs but ok

[noble terrace]

More detail in this post: #feedback-suggestions message

[ocean thistle]

!steamid

[marble mantle]

Hey, @whole nymph

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ocean thistle]

Checking

[unique lotus]

Why hasnt my ticket been answered yet?

[ocean thistle]

You made your appeal 1 hour ago

You would need to wait for your friend's temp banned to see if it goes away or if it becomes permanent

@unique lotus

[unique lotus]

I am waiting

[ocean thistle]

I'm going to DM you

[ocean thistle]

It can take up to 3 business days for a response as we would have to wait to see if your friend's temp ban becomes permanent or not

Is there anything else I can help you with today?

[unique lotus]

no ty

[ocean thistle]

I hope you have a good rest of your day

[opal owl]

@ocean thistle hello i was banned last week and it said that i would be unbanned after a full week after waiting the full week im still banned

[ocean thistle]

!steamid

[marble mantle]

Hey, @opal owl

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[opal owl]

76561198985035828

[ocean thistle]

I will contact the admin in charge of your ban

[indigo obsidian]

admin look tlcket !!!

[opal owl]

thanks can that admin or you tag me when i will get unbanned? 😄

[kind shadow]

ПОЧЕМУ ВАШ СЕРВЕР ВЫЛЕТАЕТ????????

[ocean thistle]

I will try my best

[languid socket]

Hey i cant walk and do nothing inrust

[half lagoon]

Bro this queue ridiculous your telling me no one has left the server for nearly 9 hours

[slim flume]

!report

[marble mantle]

Hey, @noble spindle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[slim flume]

Do not callout people here since they can also check this channel and see that someone is reporting them

[noble spindle]

!report

[marble mantle]

Hey, @noble spindle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[noble spindle]

okay . someone checkout ticket a619df plz, they holding my loot

[slim flume]

It will be looked at as soon as possible. Please be patient.

[zinc wedge]

hello

@noble terrace

i got banned

[noble terrace]

?steamid

[marble mantle]

Hey, @zinc wedge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[zinc wedge]

76561199528878220

[noble terrace]

send me a DM

[zinc wedge]

@noble terracepls add me

[grave dust]

Hey my friend got banned 7 days ago for playing with cheaters and said he will get unbanned 7 days ago, and still doesn't get unbanned...

[rotund hazel]

!appeal

[marble mantle]

Hey, @grave dust

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[frank remnant]

boost slots on rustoria eu medium

[gloomy sparrow]

!slots

[marble mantle]

Hey, @frank remnant

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[frank remnant]

it's crazy, I've been sitting in line for 5 hours)

[proud lance]

i got kicked of the server and now i have to wait again the queue?

[frank remnant]

yes

[slim flume]

Yes

[frank remnant]

or buy a subscription)

[proud lance]

on other servers they save your place

sad

[slim flume]

#feedback-suggestions message

[sand hound]

where bamn report

[last edge]

!ticket

[marble mantle]

Hey, @last edge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vapid siren]

!TICKET

[marble mantle]

Hey, @vapid siren

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[coarse void]

is there a way to check how many people were last week at this day on on Eu - Mondays

[raven mist]

Battlemetrics

[opal owl]

@ocean thistle any updates on my ban?

[ocean thistle]

No update so far

[lone trail]

GUYS HELP MY FRIEND

HES INNOCENT

HE NEEDS RUST

[coarse void]

i feel like rustoria map generator is really bad unlike warbandits or moded servers

[opal owl]

who's the admin in charge of my ban i will talk with him

[wispy dirge]

We don't give out that info

[ocean thistle]

I've already reached out to them so they will get back to me when they have a chance to look into your case

[lone trail]

BRO

FASTER

[grave dust]

He's going to kill himself

unaban he want's to play

addicted to this game

[lone trail]

HES OUR CLAN FARMER, JUST PLEASE, WE STILL DON'T HAVE A BASE.

[ocean thistle]

#general

[dense ridge]

Hello

@ocean thistle

[ocean thistle]

Hi.

[dense ridge]

i have a question

[limber jacinth]

he said he will kill himself

[coarse void]

dont cheat

[opal owl]

imbout to kms

[limber jacinth]

bro has a mental breakdown rn

[ocean thistle]

@limber jacinth @opal owl Take your conversation to DMs as you guys do not need support. Last warning.

How can I help you perm?

[dense ridge]

hi when am i unbanned from rustoria server

[ocean thistle]

!steamid

[marble mantle]

Hey, @dense ridge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[limber jacinth]

@opal owl this guys ban has ended and he can't come to the server to leach and loose our loot

we dont have space in boxes

[dense ridge]

76561198988887558

[ocean thistle]

Checking

[dense ridge]

Ty

[ocean thistle]

I will DM you

[dense ridge]

ok

[fossil aurora]

Hi

How do i check if i have a open ticketI

I opened just a ticket now but i can see it

[wispy dirge]

You should be able to see them on rustoria.co under your tickets https://rustoria.co/support

[fossil aurora]

I opened one but i can see it

so i decide to open another one but it says i can't

how much minutes should i wait for quick countdown.?

[indigo obsidian]

admin？？？look ticket !

admin ???

[smoky cape]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[low ether]

!appeal

[marble mantle]

Hey, @low ether

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[indigo obsidian]

admi n??

admin ?????

[wispy dirge]

Whatcha need champion?

[finite steeple]

hey can any admins help me find out how to buy vip for ukn ?

[tough bane]

https://donate.rustoria.co/packages.php?game=3&server=13

[finite steeple]

its not letting me buy it

[tough bane]

what issue do you have?

[finite steeple]

it says i have to put email but then when i click it it just brings me to a blank page

[tough bane]

I do not have to enter any email information. Did you log in before buying on the top right?

[finite steeple]

ya

i lniked my steam and all that

[swift tree]

<@&874995535881326632> I recieved a message saying disconnected bug abuse?

[minor temple]

If you think it's incorrect you can appeal

[fossil aurora]

i keep getting this with no ticket open

[minor temple]

!appeal

[marble mantle]

Hey, @swift tree

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[fossil aurora]

You're making tickets really fast. We'll create your ticket after this quick countdown.

[noble terrace]

[wispy dirge]

Using uMatrix or another blocker?

[dusty sorrel]

I need an admin for a private question, anyone available?

game admin

[bright quiver]

Sure you can dm me

[minor temple]

Just deleting to make sure this isn't seen by them

[junior egret]

kim on rustoria 10x rage hacking quad headshot 80 meters with p2

[minor temple]

They're banned

[junior egret]

nice

[broken aspen]

your ban broke my game

he is still here and I cannot deal damage or anything

[raven mist]

Relog and it should be resolved

[hasty temple]

Yall i just hit the fucking juiciest code raid EVER and i got fucking cheater associationed bro

I literally typed 5423 in the lock cuz its on the top 100 common codes and I got in

And it was loaded as fuck

and I went to go build my own base and got association banned.

[slim flume]

!appeal

[marble mantle]

Hey, @hasty temple

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hasty temple]

I put in the appeal

thought i hit the jackpot fr

really it was just a week ban waiting for me on the other end of the door

justic for robinn fr fr

[worn vessel]

how can i make a ticket

to report a cheater?

[timber bridge]

!report

[marble mantle]

Hey, @worn vessel

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rose snow]

Куда загрузить скриншот?

[timber bridge]

Перейти на imgur.com

[opal owl]

@ocean thistle any updates yet? 8 hours passed since my unban.

[ocean thistle]

No updates

[broken aspen]

maybe wipe the leaderboard

ignore the first screenshot

[cinder olive]

they are legit btw

[broken apex]

<@&274971100184576010>

[gloomy sparrow]

What you need help with?

[broken apex]

my friend bought me que skip but it aint working

on medium

[gloomy sparrow]

Make a ticket in #payment-support

[broken apex]

i made a ticket can u check it out?

[gloomy sparrow]

No, There is only a handful of people that can review those tickets

[broken apex]

ok

[gloomy sparrow]

They will be with you as soon as they can

[fallen hearth]

#support
Rustoria vanilla 2x is cheat DONTHRVIl

[stuck sedge]

!appeal

[marble mantle]

Hey, @stuck sedge

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[gloomy sparrow]

!report

[marble mantle]

Hey, @fallen hearth

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[fallen hearth]

!report

[marble mantle]

Hey, @fallen hearth

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[visual rover]

!appeal

[marble mantle]

Hey, @visual rover

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[torn shale]

!report

[marble mantle]

Hey, @torn shale

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ancient flare]

can i please talk to a admin or something please it’s very annoying how i get false banned n when i really want to get unbanned yall cant even look into it a little more and maybe check if it was a false ban

[slim flume]

Have you created an appeal about your ban?

[ancient flare]

yes and i want to ask questions but all you guys do is just send me the appeal link when i already make an appeal i want to know fully why i got banned for hacking there’s no way u guys just ban someone for hacking and not explain the reason or something

[slim flume]

So you have made an appeal, got a reply and got rejected correct?

[ancient flare]

no i didn’t get a reply

[slim flume]

Then please be patient and wait for a reply.

[ancient flare]

if we can talk in dms it’d be better

it’s been 11 days and they denied it that’s why i came here

i’m not gonna get false ban for some bullshit n js let u guys not even give me a reason why i got banned for hacking

[slim flume]

Then there's probably a reason why it was rejected. Coming to argue here is not gonna get you anywhere.

[timber bridge]

So your appeal was denied for hacking?

[ancient flare]

so u guys can tell me i’m banned for hacking but have no reason? i’m not here to argue i literally said im here to ask the full reason im banned for hacking

[ancient flare]

yes

[slim flume]

There is a reason as to why you were banned and if you are looking for any evidence/proof you will not be provided with any because of their policy.

[ancient flare]

i’m literally the player that’s bullshit

but alr it’s wtv ik i got falsed ban i ig that’s all tht matters

[slim flume]

If you do not get banned by EAC maybe in the next couple of months, you could come back here and try to appeal again if you were indeed false banned as you claim.

[timber bridge]

So if the appeal was denied + the ban reason was for hacking that means there is definitive evidence for the ban and highly unlikely to change.

However, maybe one of the admins can explain further as I am not longer staff and do not have a say in the matter. @thin plover

[marble mantle]

Hey, @ancient flare

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ancient flare]

yeah i didjt get banned from rust i only got banned from yall

ay tho it’s wtv ik i got falsed banned n thts all i care abt so yall have fun

[ocean thistle]

What's your steamid? https://rustoria.co/getmyid

[ancient flare]

i did it

[ocean thistle]

Where?

Can you paste it here

[ancient flare]

ohhhh yes yes

76561199012316236

or the full thing?

https://steamcommunity.com/profiles/76561199012316236/

[ocean thistle]

I will get back to you on this

[ancient flare]

okay ty via dm?

[spiral moon]

!report

[marble mantle]

Hey, @spiral moon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean thistle]

Yep, I sent you a DM. You may have to check message requests

[hollow steppe]

!appeal

[marble mantle]

Hey, @hollow steppe

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hollow steppe]

What does it mean to be banned for a reason "Luke"

[smoky cape]

Did it say "Come to discord - Luke"?

[hollow steppe]

Yea

[smoky cape]

Dm @balmy cypress he would like to have a chat with you

[hollow steppe]

What should I do now? I have already created a ticket)

[smoky cape]

Wait

[hollow steppe]

How long to wait at all? Sulfur will not be produced by itself)))

[queen sphinx]

I got banned from main last week for playing with some random team and someone was cheating waited the 7 days and tried to connect to EU med and it no long gives me a timer just says im banned what do i do? already made an appeal yesterday for the ban so cant make a new appeal about the new situation

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @queen sphinx

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[queen sphinx]

already made an appeal yesterday for the ban so cant make a new appeal about the new situation

also on the website it says it cant find any bans

[hollow steppe]

@queen sphinx Did you have the same reason?

[queen sphinx]

no

[hollow steppe]

Did you have the same reason?

[queen sphinx]

dude are you retarded

[hollow steppe]

Are there any restrictions on the team?

[gloomy sparrow]

Standard response times are 1-3 business days but can be more or less based on the situation.

[queen sphinx]

The ban timer for 7 days already expired though so shouldnt i be unbanned either way?

i dont get why I would have to wait for the ticket if i already waited for the 7 days

<@&274971100184576010>

Banned for 7 days timer ran out still banned and the ban doesnt show up on the website would like some help here. <@&274971100184576010> <@&393554009799000064> <@&274980199668645888>

[blissful herald]

stop spam connecting for 15min and then try again

[gusty cargo]

there is a cheater witha ban on his account outside my base

[slim flume]

!report

[marble mantle]

Hey, @slim flume

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lyric basalt]

@neat pumice @dreamy sable

[fervent willow]

how report player?

[slim flume]

.

[hollow steppe]

Can you explain why, I have to sit and wait until they tell me the reason for the ban. If a person wants to talk to me, why do I still have to wait for him?

[smoky cape]

Because you need to wait specifically for Luke

No one else can deal with the situation

[hollow steppe]

Without negativity, but this is done correctly, if a person wants to talk, then he does it, does not put it off for later, and I should be at a loss as to why I could be blocked

[cedar bison]

full cheating

[smoky cape]

!report Please don't call out cheaters

[marble mantle]

Hey, @cedar bison

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty fulcrum]

the admin who made the decision may be in a different timezone or busy. admins are people, and they cannot be online and checking for reports and mutes 24/7. i hope you can understand and try to be patient.

[hollow steppe]

I understand everything, but there are no other options? While I'm blocked, my enemies are developing, and I'm standing still. So what should I do?

[inland heath]

I spent many hours of my life playing on your server, tolerated yesterday your disconnects with the loss of loot and instant death after lags to now you disconnected me from the server for "playing with a hacker?". Seriously? How exactly was I supposed to know that the neighbors we added to the group were cheaters? (Not a single teammate was cheating).
What is that supposed to mean?

[reef harbor]

Hi. Been playing for a long time on rastoria servers. During a raid, my teammate and I got banned. What the hell? Check or whatever you're doing, it's not normal. Why did this happen! We spend persistently our precious time on your servers. And we get banned for cheating. What the hell is cheating? Why didn't everyone get banned from the pack? Why is it that only random people are chosen by your system?