support

[undone edge]

Do they not do stream checks

cause I got instant

[torn heart]

we do not

[obsidian acorn]

if you're using a VPN, that might be part of it. or if you have a Rust game ban on an alternate acct. but if they manually ban for hacking, then an admin has obtained video evidence, which I do not believe they share with anyone (except EAC).

[paper swallow]

all

[undone edge]

Okis

[frozen tendon]

how long til someone is able to get around to my ban appeal?

[obsidian acorn]

1-3 business days on average

[frozen tendon]

god bless

[fallow kernel]

whyd it dc me for cheatingeven tho im not

[obsidian acorn]

!appeal

[marble mantle]

Hey, @fallow kernel

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[obsidian acorn]

could be because of a VPN if you're using one, an alt acct with a Rust game ban if you have one, or you'd have to appeal to find out otherwise/what the ban is for etc

[fallow kernel]

bro thats so stupid can a mod do anything

[obsidian acorn]

yeah, if you appeal on their website, an admin will reply and check why you were banned

[warm mortar]

Hi i need help someone are teaming on rustoria x5 solo duo trio US 2 teams are teaming

[wispy dirge]

?report

[marble mantle]

Hey, @warm mortar

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[unborn cargo]

Im trying to play rustoira US main and it keeps saying EAC and i have to wait in a q now. This has never happened to me everytime I played this server

[analog raft]

Was playing by myself in US Long and got kicked by saying play with hacker. lmao

[obsidian acorn]

if it's just saying eac disconnected, try to restart your modem/router and pc then rejoin

[obsidian acorn]

!appeal

[marble mantle]

Hey, @analog raft

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[unborn cargo]

am i able to get queue skiped like this is stupid

[obsidian acorn]

no there's no queue skip and the admins/server don't control EAC disconnects and whatnot

i mean you can try to buy VIP for queue skip but admins don't give them out

[edgy geyser]

i jsut bought vip for my wrong steam account is there anyway i can transfer it to my actual account ?

[obsidian acorn]

#payment-support

[wispy dirge]

Please make a ticket in #payment-support

[edgy geyser]

can anyone respond to my ticket please !

[obsidian acorn]

payment support tickets are a high priority, but in my personal experience, it can still sometimes be a few hours before a response

you could purchase the VIP for the correct steam account then ask them for a refund on the incorrect account VIP if you don't want to wait. might work

[edgy geyser]

ok thanks

[opaque grove]

yo just got banned from rustoria.co us small for playing with a cheeter me and my whole friend group did although we have never played this server and were doing a zerg village type things with our twitch viewers and we invited a random naked to the team and none of us our cheeting so is there anyway we can get unbanned

the random naked was in our twitch chat fyi to

[obsidian acorn]

!appeal

[marble mantle]

Hey, @opaque grove

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[stiff parrot]

!appeal Yo me and my team got banned for some random naked we were roleplaying with to the team. Didnt know he was cheating or even roam with him. Is there anything we can do to appeal this. Whole thing was streamed live. Never gave him base codes or let him in base.

[marble mantle]

Hey, @stiff parrot

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[edgy geyser]

i need a admin to respond to my ticket !

[analog raft]

same, need admin to review tickets

[stiff parrot]

please admin

[obsidian acorn]

only certain staff have access to the payment tickets

for ban appeals, only the banning admin can respond

[ashen maple]

why are all the US servers high ping literally every single one, EU almost has better. i usually play at 70-90 ping but 250 ping is ridiculous. please explain

every single one of em

[sterile hollow]

idk if its this server or rust but i disconnect a lot using computer stations. Then I get a bunch of red text across my whole screen

[noble plover]

Bro can an Admin get on Rustoria.co US LONG and deal with this hacker. I refuse to believe this guy is not blatantly hacking

[analog raft]

none of the admin is online I think

been asking for help for hrs

[noble plover]

Lol I uploaded a ticket

hopefully someone sees it

[noble terrace]

Admins are online but it's wipe day and there are a lot of tickets. we get to them as fast as we can

[noble plover]

Thank you!

[frigid atlas]

bro do you guys really despawn bodies in outpost my power went out had my whole ass start what is that

[fierce briar]

thats not even rustoria man thats just rust

[frigid atlas]

after 2-3 hours?

[fierce briar]

yeah 30 mins it kills you

then your bag starts despawning

[frigid atlas]

jfc

[autumn stirrup]

eu main rn can u ban him?

can u do someting? he is glitch using

he lives Q14 next to road

[analog pumice]

Eu main cheater, who team has reported him please go look, so blatant

[steady thicket]

!ticket

[marble mantle]

Hey, @analog pumice

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[exotic wing]

when will the apeal be answered i got banned for zero reason bruh

[near halo]

1 to 3 business days

[exotic wing]

okay do you know why i ould be banned for my acc being new

it said i was hacking lol nd i played on my old account but i lost info to it so i had to make a new one

[near halo]

🤷‍♂️ describe your story in your appeal

[analog raft]

what does ban evade mean?

[slim flume]

It means going on a new account and trying to play on a server while you are already banned on another account on the same or other servers.

[analog raft]

so if player use new acct on the same PC to play, the old acct got perment ban?

[slim flume]

Yes. The old account that you played on has been caught in any way and has been banned, you will be ban evading and will get banned again.

[analog raft]

so if my appeal got passed, will the suspension on both acct removed?

[slim flume]

That is how it works, yes.

[analog raft]

ok ty. bc I can saw the unban time ealier, but after a few attempt it no longer shows

[near halo]

i need help reporting a player

[slim flume]

!report

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[slim flume]

If your ban appeal has been accepted or ran out, try connecting to one of the servers.

[analog raft]

then do I need to send appeal for each of the acct?

[slim flume]

I don't believe so. One appeal should be enough.

[analog raft]

ty for help

[slim flume]

No problem.

[rigid saddle]

Hello, what should I do if I can't log in to your server "Rustoria.co - EU Small", writes "Disconnected: hacking", I did not violate the server rules, tell me how to fix this error, please!

[slim flume]

!appeal

[marble mantle]

Hey, @rigid saddle

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[prime thunder]

how i can check end of my vip

[dusk aspen]

admins can u do a quick cheating ticket pls ?

<@&274971100184576010>

wery simple one 2 months old acc

[manic spade]

@dusk aspen did u die to an asian letter name in us small ?

[valid fossil]

<@&274971100184576010> If my account was hacked and I restored it after 2 months, and there was a person playing with cheats, I go to the server and it says disconnect hacking and on my account on which I played before recovery the same thing, can the ban be lifted? There is correspondence with technical support regarding hacking, I filed an appeal on the profile where the ban was originally given

[hardy herald]

Any admin on right now? What causes this error msg: “Disconnected: Timed Out”?

Some other players and I seem to encounter this error a lot today in SEA Long. We keep getting disconnected every 5-10 minutes.

[hearty fulcrum]

go to the rustoria vip site, and sign in! then click account at the top right

[hearty fulcrum]

!ticket

[marble mantle]

Hey, @dusk aspen

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty fulcrum]

if you create the ticket reporting a suspected rulebreaker, an admin will check on it when they get the chance!

[hearty fulcrum]

if you have an appeal in process, i think the best course of action is to wait for an admin to check on it and get back to you! and if you are concerned about a new account being affected, it may be helpful to let them know about that as well

[valid fossil]

Well, I restored the ban on my account where I played while I was restoring it too)

I wrote an appeal, indicated my profile

!appeal

[marble mantle]

Hey, @valid fossil

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

Timed Out is a normal error message that occurs for multiple reasons, but mainly afk. I'm not sure about why it is occurring so often, but if you are able to reconnect after, it's not a ban. If you would like to receive further support about connectivity issues, please head over to #network-support-old !

[hardy herald]

Done, I’ve sent a ticket there. Thanks man!

[dusk aspen]

can a admin funally ban the fucking cheater ?

LIKE HOW SHOULD A GUY PLAY ?

[hearty fulcrum]

sorry, i am a little bit confused 😅 have you received a ban on your new account after your ban on the old account was lifted?

[dusk aspen]

WHEN HES CHEATING FOR 8 HOURS

[near shore]

[hearty fulcrum]

please fill out a ticket and try to be patient with our admins as wipe days are quite busy for admins with an influx of appeals and tickets as well as other server management responsibilities. i understand that it is frustrating to play against a cheater, but the admins are working to go through the tickets in a timely manner

[analog raft]

Long server player got kicked by saying bug abusing in main server. lol

[valid fossil]

Yesterday I played on a new account (I’ve been playing on it for about a month now, because the old one was hacked), today Steam support answered me and relinked the data, I went to that account and went to Rustoria Us Medium in growth, it disabled the reason for the cheats, I logged into my account on the server where I played yesterday rustoria main 2x vanila there is the same reason for the ban

[hearty fulcrum]

of course! hope you can figure it out and have a great wipe!

[analog raft]

and never played on main server

[hearty fulcrum]

okay, i think the best course of action would be to fill out an appeal on the rustoria site, and explain the situation to the admins- have you started an appeal yet?

[valid fossil]

yes

[hearty fulcrum]

hello, were you looking for support regarding this?

[analog raft]

yes

[scarlet salmon]

what i need to do, if i have this error " Disconnected: Hacking"

[hearty fulcrum]

okay, then after you make sure you have fully explained your situation in your appeal, the best thing left to do is wait for an admin to respond to you. if you link your discord to the rustoria site, the bot will notify you when the admin replies to your appeal. would you like the link for linking your account?

[hearty fulcrum]

could you please elaborate on your situation further? i didn't quite understand the issue/question

[hearty fulcrum]

it may be a vpn issue or a hacking ban. i would fill out an appeal

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @scarlet salmon

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog raft]

my friend and I started playing on the US Long yesterday, and today he received message saying bug abusing in Main server 10 days ago and got banned. Then my acct got ban as well by saying play with hacker. We never played on the Main server before so we were confused about the suspension

[hearty fulcrum]

i see. have you filled out an appeal for the ban yet?

[analog raft]

yeah, like 8hrs ago but got no response

[scarlet salmon]

wtf, on the site i can see, somebody kill me 2 month ago, but i have ban 5 months ago. ????

[hearty fulcrum]

okay, as you can see in the message above, standard response wait times are 1-3 days, so i would wait a bit longer and see. they will eventually get to your appeal, but it may just be taking a while because they are busy. if you link your discord to the rustoria site, you can get notified by a bot in dms that you have gotten a response. if you would like to link your account, follow the second link in this bot message:

!appeal

[marble mantle]

Hey, @hearty fulcrum

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog raft]

ok, ty

[hearty fulcrum]

yw good luck

[brisk ledge]

can someone look at my network ticket?

[ember mural]

why i still baned even pass the appeal

anyone could help me plz

[thorny dune]

Hello there, this should now be fixed and you can connect

[ember mural]

ive been waiting for hours

@thorny dune thanks ro

[shut meteor]

how to request unban

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @shut meteor

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog drift]

Help, I can’t find a map on the server rustoria eu Monday, send me the download link, I will be eternally grateful

[brisk ledge]

can pls any admin respond to my network ticket.

[thorny dune]

Someone from our network team will check this as soon as possible

[brisk ledge]

OK TY

[lean widget]

god fix eu main

[hardy herald]

How long does it usually take for the network team to respond? I don't mean to pressure you or anything, but I got disconnected mid-raid and my base has been left unprotected for 3-4 hours already...

[lament remnant]

eu main is fuckng sht

[sonic wedge]

anoyone else being disconnect hacking for no reason

[steady radish]

EU main killing itself atm lovely stuff guys. only been like a month of this where you blame it on "memory leak"

[lyric basalt]

!steamid

[marble mantle]

Hey, @sonic wedge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sonic wedge]

76561199533056897

i made a apeal

script check me bro

[thorny dune]

It varies by availability, this specialty team is a little smaller but as soon as they are available they will check on your ticket

[sonic wedge]

bro like im not a cheater ive played 2k hrs on the server on my main like

can u join call possibly

[lyric basalt]

Your ban looks correct so you will need to wait for the response on your appeal

[sonic wedge]

looks correct ?

lost my godam mp5 kit ):

[hardy herald]

Thanks man!

[limber jacinth]

!appeal

[marble mantle]

Hey, @limber jacinth

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[limber jacinth]

can an admin contact me it's time sensitive

[sonic wedge]

i need support

bro 3 bussiness days tf thats basically rest of wipe

[limber jacinth]

man i was recycling got a ban for playing with cheater 😄

[sonic wedge]

on what server

[limber jacinth]

small eu

[sonic wedge]

yep its me that got banned bro for no reason

call me

[dire quest]

<@&274971100184576010> hey please help

15-20 days ago, I fought with the clan in the military tunnel and killed them, and after 1 hour, I was banned for hacking.
I did not use any cheat software steam link: https://steamcommunity.com/profiles/76561198347533105/

[wispy loom]

!appealcn

[marble mantle]

您好, @dire quest

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[steady radish]

any plans of ever fixing your servers? its been lagging like this for so long and you guys always blame it on memory leak. could it be that memory leak is a result of the lag and not the cause?

[dire quest]

denied

[wispy loom]

Which server and lag are you referring to?

[lean widget]

eu main nice lag

[wispy loom]

There have been different instances of network and server lag

[lean widget]

like holy fix it

[wispy loom]

Will look into this now

[steady radish]

well im plying EU main right now and its killing itself. last week it was EU long

[dire quest]

@wispy loom I want to object again, can you check my account?

[wispy loom]

Yes, EU Main does look like a memory leak

Happens sometimes on higher pop servers

[lean widget]

YES

[wispy loom]

Will work on it

[humble sequoia]

eu main crash

[sonic wedge]

admin i was false banned]

[dusk lake]

eu main GG

[serene compass]

I didn't play this game for a year and it seems like i am banned from rustoria for some reason, can admin help me out please? @wispy loom

[limber jacinth]

I had 4k scrap on me got banneed for accociation and my body is despwaning in 20 min

or so, can I het contacted by an admin

like I was reporting hackers who were duo rading zergs yesterday no ban for them, allie got banned witch the only thing we did together since wipe was taking bradely one time in same team ban 😄

[tough bane]

Any admin available?

[unique vapor]

keep calm guys, is down, they are working on it

EU main

[serene compass]

I didn't play this game for a year and it seems like i am banned from rustoria for some reason, can admin help me out please?

[near halo]

lagg eu main

[unique vapor]

almost

[frozen prawn]

and if I have a vac ban in cs 2, will I be able to play on your servers?

[lone trail]

hello, i got banned on eu small for no reason, plz help

ppl are trying to raid my home

i have children there

[sonic wedge]

yeh me to and my frioends for no reason

ig thats in experiencied admin just banning any good player like i was afk come back to shooting and kill him and i get banned like wtf

[lone trail]

i wasted 10euro for vip

[simple wing]

<@&274971100184576010> any way to get minis back? 2 lost due to the Rustoria eu main being completely laggy

[sonic wedge]

they wont give u shit

and people are getting banned of eu small for nothing

[simple wing]

oh well then they can enjoy tickets and pings

[sonic wedge]

still not fun for us

@lone trail call me

[lone trail]

i played now 2 wipes in eu small, and the only ppl who got banned is us

[serene compass]

I didn't play this game for a year and it seems like i am banned from rustoria for some reason, can admin help me out please?

[steady radish]

maybe next time warn people before you restart main. maybe people are crafting or recycling or both

[toxic helm]

eu main is fuckeddd for me right now

[past solar]

they don't care about "gameplay"

they care only about money

i wanted to show them a bug and glitch to solve and they didn't even care

[hearty fulcrum]

hello, if you are here about a ban, please file an appeal and try to be patient although it may be frustrating to be placed on hold for a while, the admins are working on appeals and tickets as well as server management, so your patience and understanding would be greatly appreciated

!appeal

[marble mantle]

Hey, @hearty fulcrum

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

admins are currently working on fixing eu main as well

[past solar]

lies , only tickets about money are solved

[vital merlin]

1 hour for restart server ?

[past solar]

fmm de admin

[shy remnant]

We do not ban people for nothing. Make an appeal if you got banned and we will review it within 1-3 business days

[sonic wedge]

i made one bro

[shy remnant]

Then wait for the answer to your appeal

The banning admin will review it as quick as he possible

[dire quest]

@shy remnant

15-20 days ago, I fought with the clan in the military tunnel and killed them, and after 1 hour, I was banned for hacking.
I did not use any cheat software steam link: https://steamcommunity.com/profiles/76561198347533105/

[shy remnant]

If your appeal got denied, then there is nothing we can do

[toxic shard]

ban seems legit, your appeal got denied, nothing else to speak about

[languid socket]

Yesterday i was playing as a normal person, so i was coming to my house and the server kicked me out with the first message of Disconnected; Ban : Take a break, then i try to reconnect and said the message only Disconnected: Take a break. I made a ticket of bug and the only message i recived was: You will be able to reconnect in 6 hours , no reason. I made an appeal of ban; take a break and no body in 6 hours could answer my appeal in 8 hours. I want to know why i had been kicked out.

[tribal python]

New to Rustoria, how do I report Fertilizer > Scrap-scripting people?

[toxic shard]

That's for FP not for us, that's not something we are allowed to ban on official servers

[hearty fulcrum]

f7 for report to facepunch!

[tribal python]

Cheers for rapid answers, will do that. Kinda breaks the in game economy rn

[lone trail]

we report ppl and they dont get banned. we just minding our own business and getting banned

gj

[toxic shard]

let me summarize it better

you report people, we investigate them, don't end up with the conclusion you would like and they dont'get banned

[lone trail]

how we got advantage from a cheater if we just had him in team now knowing that

[sonic wedge]

dam bro

[dire quest]

please come dm

[sonic wedge]

im not even cheating and got banned like u got proof ?

[toxic shard]

someone in your team is investigated, we found information that make us thing they cheat we ban them with the team

[sonic wedge]

can we hop in call please

[frozen prawn]

and if I have a vac ban in cs 2, will I be able to play on your servers?

[toxic shard]

we don't ban randomly people

[sonic wedge]

like bro im not cheating its crazy

[toxic shard]

!appeal

[marble mantle]

Hey, @sonic wedge

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[sonic wedge]

well you do bro like im not cheating check my pc check my recoil

[toxic shard]

no reason to go in a call, no information will be provided

[sonic wedge]

ive appealed

they wont unban me

[hearty fulcrum]

it must be very frustrating to have an unclear reason as to why you had been banned; however, since you have already submitted an appeal, i think the best course of action would be to wait it out. average wait times for appeal responses are 1-3 days. sometimes they take less time, but today is a wipe day, so admins must be quite busy. we appreciate your patience and understanding. if you would like a dm notification when your receive a response on your appeal, let me know, and i can help you with that!

[frozen prawn]

and if I have a vac ban in cs 2, will I be able to play on your servers?

[sonic wedge]

like im not cheating you say you have proof but you dont bec im not

damn nice support

[toxic shard]

we don't care about bans that happend in other games

[dire quest]

@toxic shard please help man

I've been banned for 1 month even though I didn't use any cheats

[toxic shard]

I actually didn't check your ban, I'm not in charge of it

but I can tell you we don't ban randomly and if you wish to appeasl there is a process for it

[dire quest]

can you check my ban

[valid fossil]

@toxic shard
But how does a ban happen in general, here’s the situation: yesterday I played on rustoria x2, and in the morning Steam’s TP restored my old account on which the cheater played on rustoria us and my current account receives a ban on all rustoria servers for the same reason

[languid socket]

okey man i will, now im able to play, but i dont like it to get kicked for 6 hours for no reason. If i was solo and they were raiding me ? i need to wait 6 hours for no reason. Okey.

[toxic shard]

You own an accdount with a ban, as long as this ban remain you will face the conseconces

[dire quest]

please check me account pleaseeee https://steamcommunity.com/profiles/76561198347533105/

[sonic wedge]

bro marc loads of people getting banned for no reason

[hearty fulcrum]

yes, i feel you on that. i hope you find the answer you are searching for soon 😔

[toxic shard]

let me correct you

"loads of people CLAIM they are getting banned for no reason"

[sonic wedge]

ok

[toxic shard]

doesn't make it a truth

[dire quest]

@toxic shard https://steamcommunity.com/profiles/76561198347533105/ please check me accont

[sonic wedge]

ive been playing this server for 2k hours half of my hours i go on an alt because i was having trouble logging in and you ban me and the support i get doesnt help you just say i am a cheater

[valid fossil]

Thanks Marc,Is there a way to unban? if the account was hacked and I presented the TP correspondence or maybe you yourself can check the IP when logging into the game

[thorny dune]

There is nothing to check here. You have been banned and your appeal was responded to and denied. I am afraid there is nothing else to be done with your ban.

[sonic wedge]

bit weird that its happening to everyone at once no ?

but bro im not a cheaterrrrrr

[toxic shard]

did it ?

[tepid falcon]

cheaters gonna cheat

[marble mantle]

Hey, @tepid falcon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[dire quest]

I'm saying I'm not cheating, if you check again you'll see that.

[sonic wedge]

im seeing a lot of people saying they got banned bro

[languid socket]

Okay man thx , i will still waiting

[sonic wedge]

pc check script check like bor

[toxic shard]

well there is 1 cheater and the people who played with him

but not all are banned for cheating

[thorny dune]

I understand you feel that way and that's what you want to tell us.. but the ban was found to be correct and was checked when you submitted your appeal and still found to be correct so will remain in this case.

[dire quest]

come dm please man

[tepid falcon]

hey cloudie you heard anything new about twitch link not working? still isn't getting rewards from it even though I'm linked

[stoic plank]

In regards to my appeal can I please be given a little more insight into what the actual fuck you admins are after? This ephemeral account I haven't sent?@thorny dune

[thorny dune]

This is something we are aware of and I have forwarded this to our devs previously. I will ping them for an upate and if I hear anything back I will reach out and let you know.

[tepid falcon]

cheers

[dire quest]

@thorny dune please come dm

[hearty fulcrum]

haha yes i remember your support request from yesterday! i'm glad we got you the answer you were looking for! enjoy the wipe

[sonic wedge]

@thorny dunecheck dms

[hearty fulcrum]

support requests are handled through this #support channel and tickets submitted via in-game command or on the official rustoria site!

[dusk cosmos]

What to do if he kicks and writes hacking

[slim flume]

!appeal

[marble mantle]

Hey, @dusk cosmos

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[slim flume]

!report

[marble mantle]

Hey, @fluid hamlet

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[slim flume]

Please do not call them out here. Make a ticket/report.

[subtle berry]

Cars are not (re)spawning at all on the Rustoria EU Long server... Can some admin look into this please?

We've been looking for a car for 3 days now but found none, not even a 2 module car! They spawned at the very start of the wipe but don't seem to be respawning anymore

Would any admin be so kind to look into this please? It's severely degrading our server experience as cars are a big part of our gameplay

[raven mist]

Most cars are most likely already in garages of groups

[toxic shard]

garage tend to have upkeep for days also

[tribal siren]

sea long connection issue?

[subtle berry]

@raven mist @toxic shard I'm aware of how groups like to play and hoard all the cars as they used to do with minichoppers (not being able to buy cars is already such a let down since you can buy all other vehicles), however this wipe is different. Normally even when groups take all cars you will still find 2 module cars around as no one is really interested in them. I've travelled the whole map over the last few days and there are very few garages around the map, and probably even empty too

I would urge again for some admin to atleast check if cars are spawning properly, i've played many wipes on this server and never saw cars so absent as this wipe

No one is using cars to go to outpost either

[sonic wedge]

So many people get banned for hacking so stupid like I was faults banned and waiting on support like I’m afk for 30 mins come back to shooting kill a guy and get banned

[slim flume]

!appeal

[marble mantle]

Hey, @sonic wedge

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[tribal siren]

any admins? sea long server connection issues???

all admin sleeping. i see. ok ok

[sonic wedge]

Admin support so good 😂

[tribal siren]

oh yea there are connection issues rn check #announcements @tribal siren

ok ty.

[agile meadow]

Nice unban!

1 second on the server = ban : hack

[crisp arch]

plsssss

NOBODY DOING ANYTHING

[slim flume]

!report

[marble mantle]

Hey, @crisp arch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[sonic wedge]

bro why is everyone getting banned

[toxic shard]

There is no need to propagate false information, you already got all the information you need

[steel harbor]

marc puedes ayudarme en soporte porfavor¿

[toxic shard]

con ?

[candid loom]

Admins can you please take the hacker situation more seriously on @compact wyvern ? I see like 1-2 bans per day, and the server is literally filled with people hacking

[steel harbor]

vente sala de support si puedes

[toxic shard]

no puedo

dame el contexto

[steel harbor]

podemos hablarlo al privado para no petar esto¿

[candid loom]

every time i make a report i get the same standard response, it's like they don t even check, they just send me this template saying that all is fine, they didn t find anything

[toxic shard]

@sonic wedge nobody will be able to help you in vocal or in discord, the only way to appeal your ban is via the website

[sonic wedge]

seems to me they dont ban hackers but good players

bro marc ive been playing eu small for 2 years why would i cheat

unperfessional

[toxic shard]

^

[sonic wedge]

already have

[candid loom]

also another strange thing i noticed, i ran naked with no gear/mats for hours, people with guns just ran past me. Whenever i go farm, or try to move loot, its like a notification goes to all the hackers in the area

[shadow tartan]

marc podemos hablar en sala de voz?

[toxic shard]

no soy disponible para vocal en este momento

[shadow tartan]

necesito ayuda

con un ban

[toxic shard]

!appeal

[marble mantle]

Hey, @shadow tartan

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[sonic wedge]

ive followed instructions from a more perfessinal admin that told me to dm luke and mono about the situation because i am certain this is a mistake

[shadow tartan]

ya lo he hecho poionako

[toxic shard]

no puedo ayudar con ban en discord

[pine cargo]

/ticket add erm

[marble mantle]

Hey, @pine cargo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[shadow tartan]

porque?

si ayer hable con un admin

[sonic wedge]

shame admins arent experianced

[candid loom]

there is nothing to appeal, ban hackers for ever, and their whole familiy, and neighbors

[sonic wedge]

agreed

but dont ban good players and call them hackers

and then not support them @toxic shard

[toxic shard]

but how would I fill my pockets then ?

[sonic wedge]

what are you talking about

[toxic shard]

nothing

[shadow tartan]

ven a llamada

mueveme

[sonic wedge]

like bro 2 years and i have purchesed vip multiple times and i get banned for hacking like

come on bro do the math

[toxic shard]

Like I told you there is nothing to appeal here

[sonic wedge]

ive said i have and it wasnt lifted

so i have dmd luke and mono

[toxic shard]

ok well good luck on this one

[sonic wedge]

as an admin said they could help with a faulse ban

shame ur not willing to help

[toxic shard]

they lift around 0.001% of the bans

it's not a question of willing, it's more that I can't

[sonic wedge]

i get that but for someone thta played the server for 2 years and suddenly gets banned for cheating is stupid

[toxic shard]

well if this person cheat why wouldn't be ban ?

[sonic wedge]

called skill no need to ban me

[toxic shard]

the question is not if you play or not for 2 years

the question is : are you cheating or not

[sonic wedge]

i agree if they cheat ban but if there good dont

[toxic shard]

there is no point in banning random people, good or bad

[sonic wedge]

ive said it multiple times i am not cheating its skil !!!!!

[toxic shard]

words are just words

[mint warren]

Us long lagging

Help

500 Ping

[sonic wedge]

hours are hours and the 4.3k on record show im not a cheaterrrr

[toxic shard]

#network-support-old

[toxic shard]

that's not actually that much nowadsays tbh

[sonic wedge]

its enough to be a good pvpr

[toxic shard]

I mean I'm really close to 10k and I don't even play much anymore

[sonic wedge]

do you just spend time banning skilled players

[toxic shard]

nah, I only care cheaters

[sonic wedge]

clearly not

[toxic shard]

but you are not my ban, therefore it's not up to me to decide on your case

neither did I actually looked at your ban tbh

[sonic wedge]

thats fair but im asking if you could help becuase no one else has

[toxic shard]

I told you I can't

[sonic wedge]

why

[toxic shard]

only the admin banning can lift the ban, even management can't take this decision by themself

[sonic wedge]

how do i know what admin banned me

[toxic shard]

you can't know

[sonic wedge]

because i was afk for about 1hr got back shooting outside i sneak up on the guy miss a few and kill him and as looting i get banned

so how am i meant to get support if idk who to message

[toxic shard]

by using the appeal website

[sonic wedge]

i did

[toxic shard]

then either wait for a response or if you got it it's over

[sonic wedge]

and they didnt unban me after i explained and i messaged an admin they told me to dm luke and mono if i belive its a faulse ban what it is

but i am genuinie not cheating bro

like how is that fair

[nocturne pasture]

us main What city is hosting it?

[round idol]

What a crazy bitch. I went to the server, I'm sitting waiting for the queue of 4 people and let me think I'll wash, I'll go back and already go to the server, I come and the queue of 81 people explain how the fuck it happened????!!!!

[lusty summit]

can i make a ticket in here or only in server

[pale bough]

where i make a complaint

[woven pivot]

Hello, i connect to rustoria main and 5min after get disconnected by backed message and the server dont have the 5min for reconnecting

[toxic shard]

!tickety

[marble mantle]

Hey, @lusty summit

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[woven pivot]

And i waiting foe 200q for disconnect 3min after i connect

[radiant grail]

can an admin look at Ticket #f5a987\

[pale bough]

@toxic shard is the /auth server not working? i havent been able to use /shop at all but my discord /auth kit worked instantly

[agile meadow]

!appeal

[marble mantle]

Hey, @agile meadow

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[past birch]

We were playing with friends, the admin flew to us and deleted our house. 2x Vanilla Server EU

!ticket

[marble mantle]

Hey, @past birch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lethal mist]

!appeal

[marble mantle]

Hey, @lethal mist

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hollow kiln]

Can an admin tell me if I am banned on here I got banned on a lot of other servers cuz u can’t have a game ban within how ever many days my steam is linked

[ornate helm]

check out the ticket #eff285

[mystic raptor]

is there an admin

[winter star]

is ticket or appeal

[lyric basalt]

How old is your gameban

[hollow kiln]

229 days

[stoic quiver]

any admins able to look at my network support ticket?

[winter star]

@lyric basalt can i dm you?

[mystic raptor]

@winter starit was the removal tool,it wouldnt let me remove anything,even though there was no boxes or anything in the way

[vivid sable]

!ticket

[marble mantle]

Hey, @vivid sable

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[west thicket]

Can anyone explain to me why I was banned?

I have been playing in us main monday for more than a year
Now I'm banned
what? why?

[toxic shard]

one of your teamate was cheating appaerently

[west thicket]

This is my first time starting after map wiping
For this reason, I even bought VIP to skip the queue.

Do you know how many hack-like players I've met in the past 24 hours?

[toxic shard]

what matters is how many you played with

[west thicket]

how about cozy and his team?

[toxic shard]

no idea who that is

no idea who that is ... but be free to make a ticket to report them

[west thicket]

He catches us every time
We get wiped out by the cozy team every time
He's fine. I'm just a hacker. I'm going to get banned??
​

[honest onyx]

/report

[marble mantle]

Hey, @honest onyx

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[toxic shard]

who said you are a cheater ?

[honest onyx]

theres a cheater on us main atm hard cheating

[toxic shard]

!ticket

[marble mantle]

Hey, @honest onyx

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[west thicket]

So does reporting work?
Why do I keep getting 3 taps?

I bought a VIP so that we can experience death and frustration for the first time
What's the result? I was banned?
Why? I don't know. He just calls me appeal.
bruh

[hollow ginkgo]

moon is idiot\

jk

i got banned for ban devading

[west thicket]

I've worked hard for so long I've worked so hard
Just to get banned?

Are we banned just because we shot down the helicopter?

[unique elbow]

they only work through tickets, typing here isn't going to get you anywhere beyond getting you told to make an appeal and wait for a response

[noble terrace]

No, you're banned because your teammate was banned for cheating. Submit appeals if you think it is incorrect.

[west thicket]

it's frustrating
I spent at least 3 400 hours in rustoria
You can check how many wipes we have had
We were hacked all day
I finally waited until all the nearby hacks were offline.
Finally able to play games normally
Then was BAN
I feel nothing
i feel empty
I paid so much but got no explanation
Just got banned
So many hacks have not been banned
I can only tell myself that maybe I am unlucky
Maybe it’s because I’m Chinese

Wishing you a happy Chinese New Year
I think I need a little alcohol

[noble terrace]

Your explanation is that your teammate was cheating

[near halo]

[hollow ginkgo]

stop yapping bro

[west thicket]

bro he didn't cheat
He has played with me for over 800 hours
never been banned on any server
However, this is not the first time that I was banned by rustoria by mistake.
Last time we were banned one wipe
I don't know how long it will take this time

Anyway
Happy New Year
that's all

[noble terrace]

It is not a mistake. Submit an appeal please.

[west thicket]

ya sure
I wish you happiness

[noble terrace]

And same to you

[hard scarab]

@lyric basalt im in waiting for support

[blissful herald]

!steamID

[marble mantle]

Hey, @hard scarab

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hard scarab]

76561199382037332

[cloud mango]

is there any way to fix this thing? whenever I open a large oilrig camera it kicks me with these red texts poppin up

frick cant send the screenshot here

[blissful herald]

if you can F7 as bug and if possible post a screenshot in comment section there, so Facepunch can look into it, as seems thats a game issue

[west thicket]

!appeal

[marble mantle]

Hey, @west thicket

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[analog raft]

any admin online? I need support with my case

[blissful herald]

what case...

[analog raft]

suspension appeal

[blissful herald]

If you made a appeal, then you will need to wait for a answer

[analog raft]

i did, but I got no response

[blissful herald]

Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[spare hound]

hello my friend cant connect to ur server. as soon as he is connecting he gets kicked. It is working on every server but not on eux10

[wintry quail]

Hello I bought the VIP on the Rustoria Main EU serv and as soon as I connect I am instantly kicked off the server for haking

[past crane]

!appeal

[marble mantle]

Hey, @wintry quail

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[tranquil lark]

why is small so laggy and delaid? and its not only for me people are floating around in outpost

[graceful lantern]

after i playd to long time and i wated to much time you make me loge uot after i whited 2 h to loginn

[blissful oriole]

how do i report players in disc?

[analog raft]

do rustafied and rustoria share the same admins

[noble terrace]

no we do not

[analog raft]

then is there any active admin to view the case?

[solemn loom]

йуЦУ21'1'24ЯІЙ351йЯСПГЩ\Н6Уйфя3,

[blissful oriole]

/report

[marble mantle]

Hey, @blissful oriole

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[wintry galleon]

/report

[marble mantle]

Hey, @wintry galleon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[upper oxide]

hey just bought vip for eu long but wont get trough ^^

[lofty basin]

You neither sell VIP nor open + slots, I don't understand your purpose.

[gloomy sparrow]

!vipstock

[marble mantle]

Hey, @lofty basin

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[lofty basin]

why is there a row on the face and above it, expand the area if there is no vip

[gloomy sparrow]

!slots

[marble mantle]

Hey, @lofty basin

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[lofty basin]

It is normal for a monthly server to be dynamic, this is valid for weekly servers.

I've built a house here, after all, I've put in so much effort, don't I have the right to come home from work and play the game I paid twenty dollars for?

[compact geode]

Hello. Help me please. Played on Rustoria EU Mondays. The game crashed when I was in the water, and now when I log into the server it kicks me for Hacking. I don't have any cheats.

[blissful herald]

give 10min and try loading back in, do not log on before that

[low cape]

Jyrcella

mlb1337 im here

[neat sphinx]

@blissful herald чувак а ты не знаешь почему забанило за игру с читером: когда у нас все чистые

[compact geode]

The problem is that I'm rading the house. I don't have much time as such

[blissful herald]

!appeal

[marble mantle]

Hey, @neat sphinx

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[neat sphinx]

да мы написали, но столько ждать жесть

[noble terrace]

Will send you a DM

[neat sphinx]

нас уже там рейдить пришли, двери фулл открыты, не получится как-то по раньше?

[near halo]

I want to get a whitelist on the Sea Long server. Where should I contact?

[blissful herald]

nicevo nemogu pomoc, nenado igrat c citakami

[blissful herald]

There no whilelist, VPN are allowed

[near halo]

I have a ping improvement program, it won't let me on the server

[blissful herald]

what does it say?

[ornate helm]

Так мы не играли с ним

Хату его зарейдили

😅

[ornate helm]

Может как то получится ускорить процесс проверки за $$$?

[near halo]

Connection Attempt Failed

[compact geode]

\\

[near halo]

I can't log in to Rustoria only

[timber bridge]

Make a #network-support-old ticket and our network team will assist you further.

[near halo]

Okay thanks

[static mural]

people around my bass and I suspect but neighbor who has just installed a cheater to remove the loock code to remove but worn and served in but trunk from the outside help me

sur le serveur rustoria smal europ

Good evening, I'm contacting you because I'm on the rustoria EU small server and my doors are gradually disappearing even though they're locked and my allies aren't connected. I've changed the codes but it's happening again. Could it be a cheater trolling us?

[winter stratus]

mass cheating on rustoria 10x nice serv just look in tickets admins

[noble terrace]

tickets are always being looked at

but we get a lot of them

[sonic crow]

tried logging back in after rust crashed and banned for hacking from toria small?

have literally 1.5k hours havent touched a gun all day, reinstalled rust after game crashed, tried to reconnect and now im banned

[oak jetty]

can u make it so people cant see your rank in chat on 10x EU

[dark radish]

Like the gold name?

[oak jetty]

ye#

[dark radish]

/colors

[oak jetty]

is that only for me or everyone

[dark radish]

Server wide

[oak jetty]

ight ty

[dark radish]

Gotchu

[sonic crow]

i think i got banned for vpn

i submitted ticket

can yall help me out rq i connected with cloudflare warp vpn by accident and someone got banned 20 months ago

i was jus playing today

[near halo]

have you appealed

[sonic crow]

yes

shirt is my steam

my steam64 is 76561198224739236

[near halo]

nothing much to do now but wait 1-3 business days

[sonic crow]

[young ocean]

;-;

[near halo]

thats something for facepunch so f7 them and they might get banned

[young ocean]

uhh ok thanks

[dusk nexus]

@near halo how do I issue a report?

[hearty fulcrum]

resolved

[sonic crow]

[hearty fulcrum]

!steamid

[marble mantle]

Hey, @young ocean

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hearty fulcrum]

here is a link to find steam id

[young ocean]

also thanks

[hearty fulcrum]

and if you have died to them recently, you can find them when you press f7

[sonic crow]

got that shit set up with alts like 2015 minecraft

[hearty fulcrum]

hey, this is something that facepunch would have to deal with, so please send your report to facepunch via the in-game f7 report! the bot message was sent to provide you with the link to help you find what you needed to make that facepunch report!

[young ocean]

ohhhh lol ok thanks

[hearty fulcrum]

i will delete the chat history involving the player in question! thank you for requesting support!

[young ocean]

ok did it

[sonic crow]

do they ever drag anybody from support

[young ocean]

thanks for help <3 and now to go

i hate my life (it logged off at outpost )
also why does it keep happening? its second time xd

[timber bridge]

It's been a issue for so long with EAC

I think it typically happens with poor internet connection

[young ocean]

damn ok xd

[young ocean]

so the solution is to go scream at wheatley and jakb in dms got it

[hearty fulcrum]

yes, we do whenever we have the availability to do so! admins and moderators are people with lives outside of rust and rustoria just like anyone else, so sometimes they are not available to help people via voice chat. i hope you can understand that!
as for your support request, i see that you mentioned above that you have already filed an appeal to our server/site. if that is the case, the only thing left to do is wait for a response as our moderator misfits has said earlier. there are many other people filing tickets and appeals that the admins have to get through, and it wouldn't be fair to others if someone's ticket/appeal were prioritized over another person's. i hope you can understand that, and feel free to let us know if you need support regarding any other issues! thank you

[young ocean]

and now i shall go

[timber bridge]

From my understanding most people get it when ping to EAC gets to high or isn't connecting at all. But again this is spread out across multiple different games using EAC . Hope you figure out what is causing it 🙂

[grim quartz]

received a ban on the eu small rastroria server, but I don’t have any cheats installed. I want to get unbanned.

[hearty fulcrum]

if you would like a bot notification in dms when you receive a response from an admin in regards to your appeal, follow the second link in the message below:

!appeal

[marble mantle]

Hey, @hearty fulcrum

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

!appealru

[marble mantle]

Привет, @grim quartz

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[smoky girder]

@blissful herald Hey! Text me.

[blissful herald]

Join voice channel waitting for support please

[sonic crow]

can you help me too i been waitin in there

[reef yarrow]

like dude people using autoclicker to sell fertalizer

[sonic crow]

@blissful herald can u help me?

[blissful herald]

with what...

[sonic crow]

i got banned for vpn 76561198224739236 is my steam 64

[hearty fulcrum]

hello, please report this issue to facepunch using f7 report in game! this is an issue that we cannot deal with as a server, and it must be handled by facepunch

[serene compass]

hey, I didn't play rust for more then a year now and I tried to connect to a rustoria server and it says Hacking. can someone help me please?

[hearty fulcrum]

have you filed an appeal yet?

[serene compass]

no

where can I find it?

[blissful herald]

10min then join

[sonic crow]

tyyyy

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @serene compass

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

here you go!

[serene compass]

thank you I just did it

[thin plover]

!ticket

[marble mantle]

Hey, @raw sedge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[raw sedge]

Ticket not work

When he kills standing at 100+ meters 5 people is not normal, you need to check him for clamping, and observe in more detail how he behaves in PvP

[young ocean]

did Eu main role back?

[raw sedge]

What a wipe it goes to 7-8 k/d and it doesn't embarrass anyone

[hearty fulcrum]

hi you can check server wipe updates here #wipe-feed

[young ocean]

ye soo this is very very wierd

i logged back in to a deathscreen i had like 20 minutes ago 💀

[hearty fulcrum]

hello, could you explain why the ticket does not work for you or what you are seeing?

[young ocean]

+all my stuff and bag at outpost are gone lol

the confusion is real

whats sure is that my baes is the same so i am really confused... welp rip the stuff i guess? XD back to grinding i go

[hearty fulcrum]

personally, i am not aware of a roll back on eu main. sorry i wasn't able to help you out! i hope you are able to get your stuff back or get some more :,)

[young ocean]

damn ok its fine

[raw sedge]

Doesn't work in the plan, comes a template response, in his case you need to check the pc, and check its clamp at 200 meters, because it shoots exactly at 200 meters without misses, I think it should be checked for Logitech script or third party ones

[reef yarrow]

u died to outpost cuz u were afk for more than 20min

[hearty fulcrum]

unfortunately, i believe you will need to submit a ticket in order for the admins to look into the issue. are you unable to access the rustoria site? are you able to f7 report to facepunch in your game?

[hearty fulcrum]

i thought so too, but Foxy said their bag was gone as well, so i'm not quite sure what happened there

[earnest mauve]

uhm

bug with roams on 10x. it just spawned on arctic base. appearently scientist kills count

[hearty fulcrum]

hi, please inform our admins of the server bug using in-game /ticket command or a support ticket on the rustoria official site!

[hearty fulcrum]

!ticket

[marble mantle]

Hey, @earnest mauve

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty fulcrum]

thank you for bringing this to our attention!

[earnest mauve]

lol i report a bug in the discord support

[void condor]

Thanks, will pass it onto the dev

[young ocean]

soo hmm what to do in a case where there is a hacker 💀

[hearty fulcrum]

!report

[marble mantle]

Hey, @young ocean

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[young ocean]

thanks

[hearty fulcrum]

yw!

[nocturne lion]

Is there anyway I can appeal bans again I appealed a ban over 2 years ago and I was wondering if I could do it again?

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @nocturne lion

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hearty fulcrum]

here is how to appeal!

[nocturne lion]

I did it 2 years ago and I want to do it again but its not letting me

[hearty fulcrum]

oh hmm i am not sure about that

[gloomy sparrow]

Pretty sure that the first response on your appeal is final

[small void]

76561199256746990 cheating

[coarse void]

why there is a force wipe on 7 march? i thought all the servers had forcewipe already before a week ???

[nocturne lion]

could I talk to a support mod in vc?

[hearty fulcrum]

!report

[marble mantle]

Hey, @small void

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hearty fulcrum]

please do not call out rulebreakers in chat! instead use the ticket to report, thank you

[hearty fulcrum]

force wipe happens the first thursday of each month

[coarse void]

for what u got baned?

[nocturne lion]

I was in a team with a cheater

[coarse void]

On Vanilla Monday it says no bp wipe

[nocturne lion]

and I didnt know

[gloomy sparrow]

monday doesn't wipe bps

[hearty fulcrum]

then bps will not be wiped, but the map will change!

[coarse void]

appreciate !

[hearty fulcrum]

[coarse void]

but if u look at the events, it says only 3x or 5x are exception

thasts where i got confused

[hearty fulcrum]

where are you seeing that? could you direct me to the message?

[coarse void]

or maybe im tripping

[nocturne lion]

@hearty fulcrum could I talk to a support person in the VC?

[hearty fulcrum]

i think the exception is referring to the wipe time! so the 3x and 5x servers will be wiped on friday and not thursday! all other servers will be wiped on thursday as per usual

[hearty fulcrum]

yes one min please!

[nocturne lion]

ok

[coarse void]

See

[hearty fulcrum]

yes it explains the exception below!
"Our 3x servers will skip the wipe on Friday. Our 10x servers will rewipe on Friday."
I believe Vanilla Mondays will have a map wipe at the normal force wipe time!

[nocturne lion]

@hearty fulcrum how long should it take till I can talk to someone?

[coarse void]

Also i want to ask, can you sleep at outpost? I seen a guy there for 2 days with his items . I thought the guards kill you after 20min?

[noble terrace]

They do, but you won't see that until you log in again.

[nocturne lion]

@noble terrace could I talk to you in the support VC?

[hearty fulcrum]

sorry i had to take care of something first and it took longer than expected! i can drag you down now unless jyrcella is available!

[noble terrace]

Unfortunately I cannot chat over vc at the moment

[nocturne lion]

Is there anyone that you can get that could?

[noble terrace]

I believe @hearty fulcrum might be able to help!

[red wedge]

is exitlag also not allowed?

I just live too far and need it to balance my ping

[noble terrace]

If you feel comfortable discussing your issue here though I can try to help you over text

[noble terrace]

That's fine

[red wedge]

oh thank you

[nocturne lion]

yea sure I got banned over 2 years ago for cheating I guess and I was never cheating and I apealed it 2 years ago and it got declined and its not letting me apeal it again

[noble terrace]

?steamid

[marble mantle]

Hey, @nocturne lion

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[nocturne lion]

76561198802238391

[noble terrace]

Give me a few minutes to look into it

[nocturne lion]

ok

[noble terrace]

You are unbanned. Wait 5-10 minutes before connecting

[nocturne lion]

ok thank you

[nocturne lion]

@noble terrace it still says im banned

[noble terrace]

I told you to wait 5-10 minutes and you did not lol

[nocturne lion]

sorry I was loading in while you said it

[noble terrace]

Wait 10-15 minutes now

[nocturne lion]

ok I will im sorry

[noble terrace]

all good

[mystic raptor]

X3 SERVER FULL OFF CHEATERS.ADMINS DO FUCK ALL BECAUSE NEVER ON TO WITNESS IT!

[gloomy sparrow]

!report

[marble mantle]

Hey, @mystic raptor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[nocturne lion]

@noble terrace it still says im banned I even closed out of the game

[cedar coyote]

Wtf chat mod

[hearty fulcrum]

oh hi 🤭

[noble terrace]

You made your ticket < 30 minutes ago. We try to get to tickets as fast as we can, but the volume of tickets close to wipe days are extremely high. We will get to your ticket as soon as we can.

[shell pawn]

https://tenor.com/view/mitai-salvaje-dissapointed-gif-9692212

[nocturne lion]

@noble terrace it still says im banned I even closed out of the game

[noble terrace]

I saw your first message

Just large volume of issues atm

[nocturne lion]

oh ok how long till you think ill be unabanned?

[noble terrace]

Try again in 5 mins

[nocturne lion]

ok

it still says im banned

[stiff hull]

ay @noble terrace

how come i was false banned i havent played that server in over two months

[noble terrace]

bruh

[noble terrace]

!appeal you'll need to appeal at this point

[marble mantle]

Hey, @nocturne lion

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[noble terrace]

We need time to look into it

[noble terrace]

appeal

please

[stiff hull]

i did

its been over a day lol

[noble terrace]

Average response time is 1-3 days

[coarse void]

If you add armor in back of your car, what is the purpose? you still can shot him in the side or hit.

[nocturne lion]

I apealed 2 years ago and I cant do it again it says that why im asking in this chat

[torn heart]

increase health of the car, protect better from HVs and such

[tranquil dust]

any admins looking at our tickets ?

I'd like to show our clip in vc and explain it.

[near halo]

skill issue I guess 🤣🤣

jump shots exist apparently

[elder niche]

can any1 help

[noble terrace]

His feet are on the pipe.

[tranquil dust]

not the beginning

[noble terrace]

Slow it down

and watch it again

[tranquil dust]

You can hear his feet hit the ground after he dies.

[noble terrace]

The end is lag

[near halo]

nice pipes

[golden python]

how to make a ticket

[tranquil dust]

hes dead right there....

[noble terrace]

And I am telling you it is lag

It very clearly lags at the end

[noble terrace]

You want the same answer?

[tranquil dust]

I completely disagree jyrcella.

[noble terrace]

Because that's what I'm going to give you

[near halo]

so your server is dogshit then ? 🤣

[noble terrace]

You are free to disagree but you also are not an admin

[tranquil dust]

as well as pitch back beaming above us looking down no flashlight.

40+ meters.

[golden python]

@noble terrace how do i make a ticket

[noble terrace]

Well that unfortunately I did not see, so can't comment on it

[tranquil dust]

you cant see pitch black 40meters from above on a silo piece in launch

[noble terrace]

!ticket

[marble mantle]

Hey, @golden python

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[near halo]

he’s gonna find some pipe or lag if you show him bro don’t waste your time 🤣🤣

[noble terrace]

Post this in your ticket, not here

[tranquil dust]

This clip is also kinda bs but idk if you saw this one

[near halo]

there’s a pipe lmfao

[tranquil dust]

we did.

[near halo]

didn’t know we were playing Mario bros

[tacit jacinth]

Yeah it’s the pipe 💀

[noble terrace]

The pipe is at the beginning

You're talking about a completely different part of that clip

[near halo]

We don’t give a shit about the beginning

[noble terrace]

Multiple admins reviewed it

[near halo]

it’s the ending haha

[noble terrace]

The end is lag

As I have said

Multiple times

[tranquil dust]

but every one of his kills are lag tho?

[noble terrace]

Post it again and you're getting timed out

[tranquil dust]

he does it every time...

Every fight against him is this completely.

him jumping around the corner

[near halo]

[tranquil dust]

I posted the streamable in ticket.

[noble terrace]

Well if/when we are able to actually spectate then you will get a resposne

response*

[elder niche]

sorry admin

@minor temple

let me plug my mic

rq

[near halo]

This is rustoria when they time you out on Wipe Day to get you to buy VIP, while also playing against cheaters 🤣

[noble terrace]

We don't time anyone out

[nocturne lion]

@noble terrace why arnt you able to unban me?

[noble terrace]

I told you you need to appeal at this point

So we can look deeper into your situation

[stiff hull]

all the time to me but now i get false banned its such bullshit

[noble terrace]

If you're getting timed out it's not because we're doing it manually

[stiff hull]

i play us small only

[nocturne lion]

I cant apeal because ive already apealed 2 years ago and I cant do it again

[noble terrace]

That's right, that's my mistake. You need to wait then.

[nocturne lion]

how long?

[stiff hull]

unban me already cuz ik yall got no proof of me hacking cuz i havent been in that server for over 2 months tf like how yall gonna ban me 3 days ago

[tranquil dust]

@noble terrace I can give you what you want by raiding him...

[noble terrace]

I can't give you a definite time frame

[noble terrace]

Not going to ask you guys to do that and waste boom

[heavy oriole]

Am I the only one getting timed out? Or is there anyone else beside me

[nocturne lion]

like a day, month, year?

[noble terrace]

a day or two

[nocturne lion]

ok

[elder niche]

https://steamcommunity.com/profiles/76561199575127536/

[stiff hull]

reply to my shit @noble terrace

[noble terrace]

With that attitude? No

[stiff hull]

im so sorry

please ill do anything ill beg

[chrome blaze]

hAHAHAHAHAHAHAHAHA

[noble terrace]

Regardless only the admin who banned you can look at your appeal

[stiff hull]

idk who banned me

[tacit jacinth]

Sounds like a shitter to me 🤷🏻‍♂️

[chrome blaze]

https://tenor.com/view/onlyfans-gif-22149757

[fluid oriole]

was wondering how to skip queue after buying a queue skip?

[coarse void]

I got muted for not saying this?
i dont know why it is tut tut tut

i typed in my language and i got muted lol

[silver forge]

how long am i banned for????

[timber bridge]

What language was that

https://tenor.com/view/seriously-gif-23861497

[coarse void]

Latvian language . I asked a fellow Latvian in the chat something ...... And it automated in tut, tut, tut. I didnt even type that

[timber bridge]

Im sure an <@&274971100184576010> can check for you shortly.

[lilac nova]

?steamid

[marble mantle]

Hey, @coarse void

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[coarse void]

76561199566438168

[lilac nova]

Unmuted

[coarse void]

Thanks alot !

[languid socket]

HEY there is a hacker

[slim flume]

!report

[marble mantle]

Hey, @slim flume

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[mystic cedar]

hey there is a hacker

[slim flume]

Do not call the rulebreaker here. Please create a ticket and F7 report the user.

[mystic cedar]

ADMIN?

[whole raft]

!report

[marble mantle]

Hey, @mystic cedar

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[mystic cedar]

!report

[marble mantle]

Hey, @mystic cedar

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[verbal tapir]

admin pls fix the disconnect problem in sea long

[serene night]

how do I know how much hours I have on a server

[void condor]

Check your battlemetrics profile

[serene night]

I still don't know how

Im looking at it but I don't know where to see the hours

[void condor]

What Rustoria server do you want to know your hours

[serene night]

US 10x

[void condor]

US 10x you have 112.32 hours

[serene night]

ok thank you

and how do I know how long I have been on Rustoria's servers do I just look at all of the hours I have for all servers and add them up

[void condor]

You'd have to add them all up if you wanted a total number of hours on all Rustoria servers ye

[potent solstice]

admin when i reload an ak it disconnects us

can someone replace it or something?

[marble escarp]

how do i report people

[knotty bloom]

Hello, Me and some of my team always get disconnected time out every 5 - 10 mins in Sea Main

[hollow galleon]

/ticket

[marble mantle]

Hey, @hollow galleon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[near halo]

the server kicks me and says it's hacked

[echo narwhal]

#network-support-old

[serene night]

Is there a group limit onUS 10x

[hearty fulcrum]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[slim flume]

There is a clan limit of 6 on US 10x No BPs

[naive wedge]

when me and my team reload ak on us long our game crashes

[serene night]

Thanks home

[languid forum]

thats just a skill issue

[chrome blaze]

Does anyone take care of cheaters on eu main? Many ticket submissions, blatant cheaters 8 deep group

[noble terrace]

All tickets on EU Main are being looked into.

That being said, make sure you submitted a ticket the correct way via our website or by using /ticket command in game

[steady mason]

i got banned on 5x no bps trio 3 days ago for exceeding group limit when i didnt. i have video proof of it

[slim flume]

!appeal

[marble mantle]

Hey, @steady mason

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[steady mason]

how long is the temp ban

[lethal mica]

Hey it's been 7 months since my appeal was denied. I haven't played the game much at all and I was wondering if there's any chance I could talk to someone about it or have it reconsidered? I assume there's no chance but I figured I would ask

[slim flume]

I am not familiar with the ban time for exceeding the group limit. An administrator can assist you with this question.

[slim flume]

You can appeal again and see if they have reconsidered your ban.

!appeal

[marble mantle]

Hey, @slim flume

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[lethal mica]

It doesn't let me appeal because I already have

[slim flume]

When an Administrator is available and has time, they will respond to you and decide if you should be unbanned or not. In the meantime you can post your SteamID and wait for a response.

[lethal mica]

ID: 76561199174092625

I appreciate it. I can try my best to provide any info they might need. My appeal is me being 100% honest and if it's not too much trouble I can literally get any info they might need to help prove that I didn't actually do anything. Again I assume nothing will come of this but tyvm

[lethal mist]

its been 13 hours

and the admin that banned me hasnt replied

you guys really fucked my wipe

[slim flume]

Standard response times are 1-3 business days.

[lethal mist]

well its been a day already

[slim flume]

There's still 2 more days for them to respond.

Just be patient.

[lethal mist]

how am i supposed to be patient

literally all of my friends are banned because of this

[grim estuary]

4 more days actually! sat/sun not business days 🙂

[lethal mist]

that is fucking bullshit

[grim estuary]

womp womp

[lethal mist]

might as well start a new wipe

the fact that i still dont see any evidence of me cheating is appalling

[noble terrace]

You won't see evidence. We don't share evidence with players.

[lethal mist]

you do

i know

happened once to us before

[pure charm]

yo

[lethal mist]

my friend got to see evidence because he was making a fuss about it

and we got to talk admins after this shitshow

i dont want to do that

[noble terrace]

I can't speak to that situation but our policy is to not share evidence with players

[hardy herald]

Hey man, is there any update on SEA long’s disconnection issue?

[lethal mist]

i dont want to be an asshole but

the fact that i am not allowed to see any evidence is fucking weird

[noble terrace]

Have you made a network support ticket?

[noble terrace]

Mmm nope, pretty standard actually

[hardy herald]

Mm hmm, it’s still open now

[lethal mist]

think about driving tickets

[noble terrace]

We have limited admins who can help with network issues but someone will help you as soon as you can

[lethal mist]

i get to see me running the red light

[noble terrace]

This is a Rust server, not the DMV

[lethal mist]

yea i know

im just saying

[noble terrace]

Apples and oranges

[lethal mist]

yea i see what you mean but

my wipe is fucked

i fucked my friends account becuase of this ordeal

[noble terrace]

You were banned for cheating. It's not a mistake. Your wipe is fucked because you were cheating, not because of an error on our end.

[lethal mist]

now i have to wait until the next week to get a reply

you guys literally did not show me proof

[noble terrace]

And I told you we will not show you proof

[lethal mist]

how am i supposed to defend myself

like i have been playing for 100 hours on your servers

[noble terrace]

We're not going to show you how we caught you so you can avoid getting caught next time

[lethal mist]

yea thats fucking funny

eac hasnt banned me

[noble terrace]

I can guarantee you will not be unbanned. I would recommend finding another server to play on.

[lethal mist]

if you are so sure im cheating

why hasnt EAC banned me yet

why hasnt Rust banned me yet

[noble terrace]

Matter of time I'm sure 🙂

[lethal mist]

4 fucking years ive been playing this game

sure whatever you say

if im actually cheating im pretty convinced i wouldnt buy skins

im convinced i would not complain here

[noble terrace]

You would be surprised

Happens all the time

[lethal mist]

well i can just get another account right?

its so simple haha

[noble terrace]

You could, but that's evasion so we'll ban that one too

[lethal mist]

im not joking here

[noble terrace]

Nor am I

[lethal mist]

im literally banned for cheating

and thats a big thing

[noble terrace]

Correct

[lethal mist]

i cant talk to an admin after the ban

i have to wait a week

[noble terrace]

You're talking to me right now

[lethal mist]

well did u ban me

[noble terrace]

No, but I looked at your ban and am confident it's correct

[lethal mist]

if no theres no point

ok well can i at least know what i am banned for

[noble terrace]

Cheating

[lethal mist]

well i dont cheat

[noble terrace]

You do, and that's why you're banned

[lethal mist]

ok if i am actually cheating why would i waste my time here complaining

i can just get another vpn and account

[noble terrace]

It literally happens all the time

I don't know what your motivations are

But you will not be unbanned

[lethal mist]

nah that is bullshit

100 hours on your servers

and now i get banned

[noble terrace]

Hours don't matter to be honest

[lethal mist]

AND i dont get the see evidence

[noble terrace]

Nope. No reputable server will show you evidence.

[lethal mist]

you can ban me for no reason at all

[noble terrace]

Not for no reason. For cheating.

[lethal mist]

its your word against mine right now

[noble terrace]

Not really. There's evidence that the entire admin has access to.

admin team*

[lethal mist]

and no one telling me anything except me cheating

[noble terrace]

What would you like us to tell you?

[lethal mist]

show me evidence

[noble terrace]

Already said 3x that's not going to happen

[lethal mist]

simple as that

[noble terrace]

And explained why

So no

[lethal mist]

i dont even know why i am banned for cheating