support

[near halo]

That's what I'm looking for, because of VPN which connects to a different IP so I can play without lagging, another person used the same IP on the same VPN to cheat

[tired dagger]

I cleared Auth on my tc 2 times and kids still have auth

[near halo]

Is it my fault that I connected to a vpn and got myself banned?

[noble terrace]

we are aware of how VPNs work

[near halo]

If it is I'll back off and accept the ban

[noble terrace]

it has nothing to do with a VPN

[thorny dune]

If you've just joined the group, allow 5-10 minutes and then type /auth again - the Steam group can sometimes take a little time to register

[near halo]

Please elaborate on it i eg

[noble terrace]

We're not going to give you evidence beyond what we've said already

[noble terrace]

Did you deauth just yourself or clear auth completely?

[tired dagger]

It's not that I got raided they placed down a tc a cleared their Auth sealed and they still had auth

[noble terrace]

Do you have externals?

[quartz aurora]

How to remove my ticket?

[tired dagger]

It happened 2 times

No

It's a furnace base

[noble terrace]

By they still had auth, what do you mean?

[tired dagger]

Yes after I cleared Auth and sealed

[noble terrace]

Yes but what makes you think they still had auth

What did they do

[quartz aurora]

@noble terrace How can I remove my ticket?

[tired dagger]

Because they upgraded my roof and walked right in

[noble terrace]

Ticket or appeal? Do you have a ticket ID?

[quartz aurora]

store-17379

[noble terrace]

Hm, unsure to be honest. Would recommend creating a ticket so we can look into it further

[noble terrace]

it looks like it might already be closed

[median nova]

just a general question why do u not give out info to the players regarding there ban?

like generally curious

[noble terrace]

Makes it easier for them to avoid getting caught next time

if they know how we caught them this time

[median nova]

but like in the case of this xing guy could u not just link the steam acc that is banned to show u found it?

but not show how u found it

[noble terrace]

no because it would still give him information he doesnt know we have

[trail crater]

how to buy vip

[noble terrace]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[median nova]

ah ok

[near halo]

I don't know anything tho, I went to sleep woke up and I'm banned of " Ban evading " when I've been playing Toria for like decades

[quartz aurora]

It's just that I didn't have time to write a text in that ticket and it automatically went and I can't send a new one because I write a maximum of 1 ticket

[noble terrace]

reappeal in 70 days

[near halo]

It's like you guys banned me and locked me out from my freedom of speech

[noble terrace]

lmao

you can say whatever you want

[near halo]

So will I get unbanned in 70 days?

or will I stay false banned beyond

[noble terrace]

you will have to re-open your appeal at that time

[near halo]

okay then

[noble terrace]

as long as you don't get banned on another account in the next 70 days then your appeal should be approved when you re-open it

[trail crater]

can i buy with crypto ?

[noble terrace]

no, we dont have that capability at this time

[oak ivy]

What is this?

[quartz aurora]

@noble terrace In that ticket, I didn't have time to write the text, and it was automatically sent. Now I can't submit a new one because it says there's a maximum of 1 ticket.

[near halo]

Can you atleast unban my teammates? @noble terrace They have nothing to do with this

[noble terrace]

nope, they were playing with you

[noble terrace]

what exactly did you need help with?

[tired dagger]

How do I create a ticket

[noble terrace]

!ticket

[marble mantle]

Hey, @tired dagger

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[agile cedar]

I just appealed on Website, how long does it usually take to review my appeal? Thanks

[rough python]

Kinda sucks they're banned for playing with someone they had no idea is 'ban evading'

[oak ivy]

I am sorry... what? He has been our builder for 2 wipes. What exactly can he have done for us? Banned on an account that you won't share. How old is the other ban?

[noble terrace]

similar to playing with cheaters, doesn't matter if you played with them deliberately or not

[verbal sigil]

He cant even find the account himself, how do we know he is banned somewhere🥲

[quartz aurora]

@noble terrace I submitted a ticket regarding payment, but it was automatically sent without any text. Now I can't write a new one because it says I can't submit more than 1 ticket.

[noble terrace]

i mean, he does know lol

[oak ivy]

Its not similar to playing with a cheater at all because the person was not cheating tho?

[noble terrace]

~110 days which is why he can reappeal in 70

[verbal sigil]

So we where just unlucky?

[noble terrace]

let me see if there's an alternative route for you to take

[agile cedar]

Could you look into my appeal or give estimate time? Thanks

[noble terrace]

average response time is 1-3 business days

[near halo]

I don't know

[verbal sigil]

"How rustoria banned the only group that does smth on their servers"

[oak ivy]

So our builder (builds base nothing else for us) was game banned 110 days ago? (No way for us to know without him saying so, he did not, still denying it). Yet we are temp banned for association?

[near halo]

Thing is I'm trying to get information so that " I know " but you don't want to

elaborate any further it's what makes it hard

[rough python]

We have been playing with him for 2 wipes (around a month) which we can absolutely prove and his apparent ban was 110 days ago, we have 0 knowledge he was 'ban evading', seems quite harsh to ban a whole team for that

[near halo]

I don't have any account beyond that is game banned

[oak ivy]

Not trying to have a go at you either you are in your position because you have your talents and are probably really good at what you do for the most part but this just does not make sense sorry. So please help me understand

[rough python]

I understand the cheater one, but the ban evader thing idk

[quartz aurora]

@noble terrace Do I need to send you the contents of my ticket, or what?

[daring anchor]

OMG

[rough python]

+1 my bad for bombarding

[noble terrace]

!ticket make a ticket and dont call them out

[marble mantle]

Hey, @daring anchor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[verbal sigil]

Hiya, I have spent a good amount of time spectating this player and found nothing to be out of the ordinary. I've seen enough to comfortable say that they are not cheating. However, if you still have concerns about this player I recommend that you F7 them directly to EAC/FP and make a new ticket so that we can look into the player.

[noble terrace]

Continue abusing this channel and you will lose your right to type in it

[quartz aurora]

@noble terrace

[noble terrace]

Not at this time

[oak ivy]

Bump. Want to try sort this out here real quick so I don't have to bother others to sort out my team.

[noble terrace]

Your appeal was already denied triz

Wait out your ban

[oak ivy]

Cool

Thanks for replying

[gray dew]

same thing still happening

[thorny dune]

Will DM you

[trail crater]

i bought

vip but i still have que

[rotund hazel]

!vipissues

[marble mantle]

Hey, @trail crater

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[mossy leaf]

Is there any sort of vetting process that I could go through before choosing teammates, possibly a way to check with Rustoria? Since I am now banned for playing with a "ban evader" that was banned over a month before I met him/started playing with him, and I had no knowledge of his previous accounts (which can't be supplied by admins, I would now like to be more particular in choosing my teammates. Unfortunately I do not know any methods I could have used to discover this information, or protect myself from a ban.

[ocean thistle]

Hey there, it is yours and your team's responsibility to refine your vetting process. You are responsible with who you choose to be part of your team. It is outlined in our server rules here https://rustoria.co/rules/vanilla If you are suspicious about them, then it's better to not play with them.

We do not provide evidence to players or teammate of the players to prevent them from circumventing the reason why they were banned in the first place. We ban only when we are certain and have evidence, hence why your friend memed about it here #support message I hope this helps and no need to copy paste it like your friend to prove a point. I hope you have a good day

[oak ivy]

I believe his point there exactly is that there is no way to be suspicious of someone who was banned previously and are not actively cheating. Unless you have access to their current IP and RCON. Thanks for the reply tho.

[ocean thistle]

Fair, and I understand where your frustration is coming from but it's somewhat displaced as your team mate was the one dishonest with you and your team

[verbal sigil]

Sorry, will not repeat itself.

[oak ivy]

You have got me wrong Hai, I am not frustrated nor am I trying to direct that upon you. I am more confused than anything and understandably slightly annoyed. As some of this just does not make much sense.

Can't say the same for my soldiers so I apologise if their behaviours seem aggressive

[ocean thistle]

No worries

There's not much more I can add nor you as it does appear the ban will stand at this moment

[rough python]

Totally understandable, think we're just frustrated/confused about the situation in general, since one person new to the group was "dishonest" it seems harsh that a whole team that is regularly spending tons on VIP weekly is gatekept from a wipe to be punished for one persons actions we were unaware of

Really appreciate the replies and sorry for the spam of messages

[ocean thistle]

Best of luck guys

[oak ivy]

Cheers

[devout dune]

OT the best clan ever.

[hollow vector]

i got banned for lagging where do i submit a ticket

[lyric basalt]

!appeal

[marble mantle]

Hey, @hollow vector

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[slender spruce]

Hey! Question me and my duo were banned for 14 days for playing with a hacker yesterday we did appeal no response yet but it was a weird situation. It was a neighbor who lived in a 2by2 right outside our base who was just friendly and he walked up asking if we could ally since we lived so close never roamed, played, did anything with him, lives in his own base everything, never gave us any materials/guns etc., except just a team invite so we wouldn’t kill eachother. Then he got banned not because we ever played or anything in a group but just because we were in team with him. How would a decision lean in a case like this? Would really suck to lose our whole base and wait out a 14 day ban

[oak ivy]

🫡

[hollow thicket]

🤣

[vast basin]

Hello, I have a ban and i dont now why!!!

[obsidian acorn]

!appeal

[marble mantle]

Hey, @vast basin

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ocean void]

typical appeal response times is 1-3 business days.

[vast basin]

yep but they denie my appeal, and they dont say my why i am ban 😦

[lyric basalt]

!ticket

[marble mantle]

Hey, @pallid grove

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[smoky cape]

!report Don't call out cheaters

[marble mantle]

Hey, @pallid grove

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vast basin]

Hello, I need help since I love your servers and I can't play them because they banned me. I don't know the reason for the ban, having made the appeal on the official website. Could someone help me with this?

[minor reef]

!appeal I was using a VPN, but when I unlocked it, I was suddenly banned.

[marble mantle]

Hey, @minor reef

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ocean thistle]

You were banned for hacking.

[vast basin]

i dont hack ever xd

thats the reason

[ocean thistle]

Yes, and your ban is going to remain. You will need to find somewhere else to play as you are no longer welcomed to play on Rustoria servers.

[vast basin]

But, i am not a hacker wtf, i dont understand nothing

but ok

This is a sit support, you ban me for no reason(because i dont hack never in rust) and you cant help my whit it, wow.

[ocean thistle]

We did not ban you for no reason. You are banned for hacking. You appealed and your appeal was denied. That decision is final.

[vast basin]

it's not fair

[kind swallow]

yes it is, learn to play instead of cheating.

[unborn palm]

Is the admin in charge of this ticket still online? @ocean thistle

#f605b6

[ocean thistle]

I'm unsure as we have different availability and all are in different time zones. I would wait for a response

[hollow vector]

how long would i take for them to respond?

[last edge]

1-3 business days

[eager bane]

can yall ban mr.beast

hes hard cheating, ticket takes too long

2x eu main

pingbollen aswell

[short pelican]

https://medal.tv/games/rust/clips/1PsZmkW-_pFOWz/d1337YFDD5go?invite=cr-MSxzTm0sMjAzOTg4OTE5LA

yup

[rotund hazel]

!ticket

[marble mantle]

Hey, @eager bane

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[eager bane]

i have clip of him literally spinbotting

[short pelican]

it takes too long

[rotund hazel]

Creating a ticket is the only way the issue can be solved and the player banned

[north finch]

i just got banned for team limit??? we only had 3 people ??

[oak ivy]

That's a name I havn't seen in years. Hope all is well with you and your family

[summer cairn]

How long does it normally take to get a ticket looked at?

[versed lichen]

!ticket

[marble mantle]

Hey, @versed lichen

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[summer cairn]

!appeal

[marble mantle]

Hey, @summer cairn

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[versed lichen]

<@&274971100184576010> I need help my internet just kicked me from the game and I went to rejoin pretty much immediately and I am back in queue

[torn heart]

We don't have a queue save feature for logouts

[versed lichen]

so theres no way I can get back in

other than waiting

[thin plover]

Well you can wait in queue or get VIP... your internet cutting out is not something we can control 😅

[versed lichen]

Why dont you guys have a grace period

almost every other server i've played has one

[thin plover]

Most official servers dont have one and its already been said a couple time it wouldnt happen here

It would make the queue even longer

And waiting time much longer than it is already

[obsidian acorn]

TRIZ!! I wondered if that was you I saw in the chat 🙂
glad to see you around, the family is doing well and dr. salt (prev. baddog) and I are both still playing rust and chugging along with our daughter ❤️

[oak ivy]

Fantastic to hear it's all going so well, if I remember correctly last time I remember talking with you lot was when one of you got T boned in a car I think. How old is your daughter now?

[clever lichen]

Hello I would like to speak to an admin, in fact multiple admins if available.

[raven mist]

Regarding?

[obsidian acorn]

I'll DM you 🙂

[clever lichen]

Why were being banned for playing with someone who’s only ban evading

I’ve legit never seen this before

[raven mist]

Did you already appeal?

[clever lichen]

No, because none of them are helpful, I’m gonna get a stupid copy paste reply and it’s going to make me even more mad

[raven mist]

appealing is the way if you wanna talk to your banning admin

[clever lichen]

I have never seen an entire team be banned for playing with someone who is ban evading

And he doesn’t even know how he’s van evading either

And no1 will give him information

[raven mist]

It happends, if you lot knew the guy was evading

Whats your steamid? Let me take a look so i can forward it to the banning admin

[clever lichen]

So it’s either we’re being targeted or you guys are just being stupid

[raven mist]

We're neutral so we are not targetting a specific group

[obsidian acorn]

The rules clearly state you cannot play with a ban evader. just appeal and prove that you didn't know about it. doesn't mean you're being targeted lawl

[clever lichen]

76561198004222945

[clever lichen]

ive seen groups knowingly play with ban evaders, ban evader gets caught, entire team is still unbanned

[obsidian acorn]

sounds unfortunate but maybe the admins couldn't prove they were aware or there were extenuating circumstances. i've seen more players banned for association with a hacker/evader than not in a group setting.. perhaps it varies depending on server. i just wouldn't assume that admins are trying to target you, that's all

[raven mist]

Forwarded, will get a dm hopefully soon

[clever lichen]

if i get a copy paste dm that is not even close to being helpful, i will be back in this chat, thank you

[raven mist]

Sounds good

[molten fossil]

cheater on 2x us

[marble mantle]

Hey, @molten fossil

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[earnest turtle]

Since I appealed a while back, I am not able to appeal again.

I scripted a long time ago, was stupid

[cinder crown]

hello admins

I logged in to play here for the first time, but I'm getting a HACKING error. Could you help

@thin plover

Steam ID: 76561198832825174

[marble mantle]

Hey, @half marten

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[summer cairn]

When do tickets normally get looked at?

[half marten]

/report

[marble mantle]

Hey, @half marten

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[thin plover]

I cannot look into it for now as I'm not home, please make an appeal and maybe another admin is around to look at it

[jovial flame]

can i get my payment ticket looked at please

[cinder crown]

okey sir im waiting

[jovial flame]

id like my vip switched to monday

[thin plover]

Only a handful of admin can take care of those tickets please be patient until they get to yours, they are usually pretty quick!

[jovial flame]

@thin plover ty

[cinder crown]

hello admins
I logged in to play here for the first time, but I'm getting a HACKING error. Could you help
Steam ID: 76561198832825174

[thin plover]

No problem, thank you for your patience

No need to post, your message again, someone will look at it if they are around

In the meantime make an appeal

[thin plover]

!appeal

[marble mantle]

Hey, @cinder crown

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[cinder crown]

okey sir

[void nebula]

theres a duo hard cheating on the us 2x

[hollow current]

Try to connect again in 10-15min minutes and you should be good to join

[cinder crown]

thank u so much sir

[summer cairn]

Can I get my appeal looked at, it said I exceeded limit in my team but i'm the only one in my team/only bag in my base

[thin plover]

!ticket make a ticket please

[marble mantle]

Hey, @void nebula

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[tranquil haven]

are game bans perm

[dark radish]

99% of the time yes

[near halo]

is it ok if i cheat ones?

[jovial flame]

i was 80 in queue got eac auth and now im 300 in queue can someone please switch over my prio 😦

[summer cairn]

When do appeals get looked at?

[noble terrace]

As soon as we can, but average is 1-3 business days

[summer cairn]

thank you

[jovial flame]

@noble terrace how soon do payment tickets get looked at?

[noble terrace]

Also as soon as we can. Those unfortunately can only be handled by a couple of people though, so they may take a little longer than something like a cheater report.

[jovial flame]

@noble terrace ok ty\

[errant canyon]

hi, I went to the server to play with friends as it just gave out a ban again for nothing, can you please solve the problem with the ban for no reason?

[whole raft]

!appeal

[marble mantle]

Hey, @errant canyon

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[errant canyon]

I've already submitted

my steam ID is 76561199546286734

[whole raft]

Okay , it can take 1-3 business days

[errant canyon]

I've already had it like this once, then you promptly solved the problem with the ban for no reason

[noble terrace]

It is fixed. Wait 5-10 minutes before connecting

[whole raft]

Ah i see !

[errant canyon]

What do you understand?

[whole raft]

See last message from Jyrcella 🙂

[idle aspen]

/report

[marble mantle]

Hey, @idle aspen

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[undone karma]

!appeal

[marble mantle]

Hey, @undone karma

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ornate lintel]

@whole raft

Admin, my VIP is renewed every month without me wanting to pay, how do I disable that option?

It tells me that I can cancel the subscription, but if I cancel, will it refund my money?

[ancient dune]

!cancel

[marble mantle]

Hey, @ornate lintel

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[still tangle]

777 is cheating on rustoria 2x Vanilla

[rancid forge]

are the rigs working on us long?

[sullen yew]

why is there no placeholder on these servers 2 DC into back of queue

surely I think i will wait

[last edge]

!ticket

[marble mantle]

Hey, @still tangle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[thick river]

@ancient dune '

[pastel lodge]

yo can we get a admin in support vc

[leaden pine]

Yo are team is waitingf for a admin in support

[thick river]

@ancient dune

[ancient dune]

henny buddy

[thick river]

buddy pal

[leaden pine]

and drag @west radish @thick river @quiet sky @spice gazelle @pastel lodge

[thick river]

@ancient dune i need help our team got banned for playing with a chetar but it was a lfg group

[leaden pine]

^

[thick river]

never knew the kid or anything and he was closet cheating

[pastel lodge]

guy has vip on the server too

[ancient dune]

!appeal

[marble mantle]

Hey, @ancient dune

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[pastel lodge]

did not think he was cheating

[thick river]

no oat

[ancient dune]

^ everyone go there yus

[thick river]

do not do that

you know me oat... dont be weird

[ancient dune]

do what brah

i do not have any roleingtons

[thick river]

WAT

where is ur mum @jagged escarp

[ancient dune]

she doing something atm wont be back until later

[thick river]

r u serious

[fossil igloo]

Who is the . guy in your group @pastel lodge ?

[pastel lodge]

his name is .

[fossil igloo]

Whats his Discord tag

[pastel lodge]

@fresh pilot

this guy

we found him in rustoria lfg

[quiet sky]

ye thats kinda rustorias fault

[fossil igloo]

better not play with him again

[pastel lodge]

he left are discord

[fossil igloo]

you all will be unbanned in 7 days

[quiet sky]

bro left the discord and everything

[pastel lodge]

bruh

[quiet sky]

bro..

he didnt do shit for us either

[pastel lodge]

we just meet him today

[quiet sky]

at most he farmed some nodes

[pastel lodge]

was he "cheating" or "scripting"

[quiet sky]

shitty ass server yall allow cheaters to be in ur lfg and then ban us for association

[pastel lodge]

guy has vip is whats crazy to me

[fossil igloo]

there is a difference?

[pastel lodge]

yes and no

[west radish]

We just met him today

@fossil igloo

[pastel lodge]

cause i was on ukn with him before wipe and i was trippling him he was good but not crazy

[west radish]

@fossil igloo Is there anything we can do today?

[pastel lodge]

it was 100% scripting tho

[fossil igloo]

His account is 10 days old..

There is nothing you guys can do I'm afraid, sorry

[pastel lodge]

ya

[fossil igloo]

Just gotta wait it, sometimes cheater will recruit in LFG, it sucks

[pastel lodge]

owner of group is offical getting revoked makeing new group

[west radish]

@fossil igloo So what your saying is we got fucked up

[pastel lodge]

haveing vip is crazy tho

[torn heart]

VIP don't get you no special treatment

you are treated the same as anyone else

[barren plank]

i waited an hour in a half only to get back end EAC kicked

in queue on a monday, you are a bunch of jews for capping it to force a queue

with no grace

[pastel lodge]

not me bro the kid cheating

🤦‍♂️

[torn heart]

oh my bad misunderstood you, well i guess he was too impatient for queues

[torn heart]

go play on any other server, you will soon realize every single server has queues

[barren plank]

mondays dont have 250 queues because nobody caps pop

[torn heart]

and if you get fed up with that, go play facepunch where there is no vip, everyone has to wait their turn

[barren plank]

past month or something you literally forced max cap stop pretending

[torn heart]

other mondays also don't have 850 players on it

they might have 250

or maybe 350

[barren plank]

just take the jew insult on the high road

[torn heart]

not 850

i mean i'm just telling you the truth here

we cap pop at 850, because if we went higher the server wouldn't be operable

[pastel lodge]

@barren plank just buy vip bro aint that hard

[torn heart]

it would crash constantly

[barren plank]

i waited in a queue

[noble terrace]

🐐

[torn heart]

and you would be back here complaining

[barren plank]

i did my part waited in queue forever

[barren plank]

you are disingennuous

im not buying premium on a monday

cause ur greedy

[noble terrace]

if we were greedy we would sell unlimited VIPs

and we do not

cap is there for performacne reasons

[barren plank]

please youve never said sorry no more vip

[noble terrace]

yes we have lol

VIP sells out all the time

[barren plank]

then why you need more for mondays

mains ur money let it be

[noble terrace]

monday has just as much pop as main

[barren plank]

a month ago monday pops hit 1000

[noble terrace]

i get youre frustrated with waiting in queue, but that unfortunately is part of playing a popular server

[barren plank]

u capped it, stop cappin

[noble terrace]

okay, and the server was probably about to catch fire lol

[barren plank]

no it wasnt literally perfectly fine

[noble terrace]

every month is different in terms of performance

you are not a dev, so you cannot claim that at all

[barren plank]

there was no performance issues for months and months on 1k pop

[thick river]

@noble terrace so i got banned but am unable to appeal because i dont have access to the steam auth, how should i proceed 🙂

[noble terrace]

this is absolutely false

[barren plank]

and now you cap it to force a queue

[noble terrace]

no we do not

there would be a queue regardless

rustoria is extremely popular

[barren plank]

not a 250 queue then eac error

[noble terrace]

?steamid

[marble mantle]

Hey, @thick river

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[noble terrace]

EAC errors are not in our control

as the name suggests

[barren plank]

yea but grace periods are

people DC you dont let them back in

[noble terrace]

already discussed probably 100 times

[barren plank]

uea$$$

[noble terrace]

no dude

[barren plank]

ur soluition is literally 'give me money'

[noble terrace]

already addressed this

[thick river]

76561199273830823 @noble terrace

i was playing with an lfg group and some dumb eu was cheating and i personally had zero clue 🙂

[sudden kraken]

Yo ! Need support

[noble terrace]

sup

[sudden kraken]

Was muted for no good raison ! I tell Nothing wrong

[noble terrace]

?steamid

[marble mantle]

Hey, @sudden kraken

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[leaden pine]

https://www.battlemetrics.com/players/1161938664

are retarded owner of the group didint see this shit bro

[noble terrace]

Will pass along to the admin who banned you. Why can't you appeal on our website?

[thick river]

i am unable to log into steam via that account because i dont have the steam auth for it

[sudden kraken]

76561199487764042

[west radish]

Same here

[leaden pine]

this guys account is 10 days old and are retarded owner of the group didint look

https://www.battlemetrics.com/players/1161938664

[thick river]

the right usage of are and our is the hardest thing for idiots to figure out

[noble terrace]

you are unmuted

[noble terrace]

Hopefully it is a learning experience for all to vet people before playing with them :/

[rugged musk]

what do i do about kids afk auto clicking vending machines

[sudden kraken]

Thanks you

[noble terrace]

Everyone who was banned needs to submit an appeal

[west radish]

Okay

[noble terrace]

That is something for Facepunch, so submit an F7 to them

[leaden pine]

He was HOT BUN ASS CHEAKS

[noble terrace]

maybe thats why he was cheating lol

Regardless, his ban is correct

[thick river]

oh i know his ban is correct LMAO

[leaden pine]

Right he did run off when we were 12 deep by him self

[thick river]

i am not defending the dumb brit at all

[distant valve]

Can someone look at my appeal, I submmited like 3 days ago and its still pending, its for chargebacks

[lilac nova]

Did you make a payment support ticket

[distant valve]

whats that

[lilac nova]

#payment-support

[leaden pine]

Mumu who will reveiw the ticket and how long will it take ?

[lilac nova]

Well the admins, and it will be looked into as soon as humanly possible

[noble terrace]

!ticket

[marble mantle]

Hey, @soft cypress

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

Hey, @soft cypress

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[distant valve]

what's the TransactionID

[gentle coral]

!ticket

[marble mantle]

Hey, @gentle coral

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[jovial flame]

can i speak with an admin about cheaters please

im waiting in support channel

[noble terrace]

!ticket make a ticket and we will look into it

[marble mantle]

Hey, @jovial flame

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[jovial flame]

@noble terrace will be to late by then

they just took heli and are going to raid us

[noble terrace]

will have taken the same amount of time to make a ticket as you did typing here 😛

[tepid lion]

i do agree to this but i think it funny yes but why make a ticket and it take days to get to then admin hoping in vc and dealing with it why cheaters are online and u can get them doing it? just asking not trying to start any thing

[noble terrace]

Because 1) we do not take reports over Discord 2) it does not take days to respond. We get to cheater reports as quickly as we can. It is only appeals that take a few days on average 3) We get a LOT of tickets, and it is not fair to other players to prioritize someone else first just because they came in here to ask

[tepid lion]

ty just wondering.

[vital kayak]

i need support i was disconnected for hacking

[brave lance]

!appeal

[marble mantle]

Hey, @vital kayak

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[vital kayak]

u guys last time unbanned me after 10 mins because u made a MISTAKE

my acc gets mistakenly banned alot because ihad a cheaters account linked to it but than @dark radish fixed this problem

[novel isle]

Why was my account banned for "Hacking". Beyond confused and actually quite frustrated. I work a full time job and get little time to play with my brother and friends. I found that I cannot log in today due to hacking. What?! What hacking am I being accused of? Account name :Asian Step Bro

Ive filled out the appeal form. After this experience I doubt ill play this server again, but I would greatly like to know why I was banned. "hacking" is actually a crazy reason. What was I doing?

https://tenor.com/view/judging-stare-bored-dont-you-dare-annoyed-gif-22904796

[keen gull]

!TICKET

[marble mantle]

Hey, @keen gull

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[keen gull]

how to report a guy cheating

[noble terrace]

You tried logging into your game banned account

And it affected your current one

I will fix it. Just give it 5-10 minutes

[novel isle]

I love you! Thank you. Sorry, this is a shared computer in the gaming room

I was beyond confused and disheartened. Greatly appricate your assistance.

[lavish fog]

i have video proof of hackers in one of yalls servers

[noble terrace]

!ticket

[marble mantle]

Hey, @lavish fog

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lavish fog]

yalls website isnt working i have tried twice to make the report and keep getting a error saying i going to fast mabey on the first one i was after a quick break i tried again and took my sweet time only to get the same message

[thin plover]

Just upload your clip to YT or streamable and then make a ticket and put the link in your ticket

[lavish fog]

i cant make a ticket

[thin plover]

Yes its because your clip you are trying to upload it too big

Thats why I recommended what I said

[lavish fog]

ok that makes sense i will try that

[frail sedge]

<@&274971100184576010> ban 76561199507585139 (GDLF) EU MONDAY - hard cheater 100 hoours WH + AIM killed full squad at night with pistol vs full gear. with no flashlights / night vision

[frail sedge]

i can give you screenshots. He shoot 10 bullets for 0.5 sec with semi-auto-pistol and killed 2 people xD with no vision at night. In combatlog he hit 5 times for 0.3 sec

[lavish fog]

@thin plover i cant use the website can i just steam my the video and shwow you

[limber cypress]

made a oficial server of latammm

[thin plover]

!ticket

[marble mantle]

Hey, @frail sedge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[thin plover]

You can make a ticket in game

[lavish fog]

if yall just make it hard to ban hackers then i just wont play on the fucking servers

[thin plover]

Dont call them out here, just make a ticket without the video for now

It's really not that hard to make tickets..

[lavish fog]

no I'm done playing on yalls servers i tried making the ticket in games and on yalls website multiple times with no success

[thin plover]

We just dont take report off discord and our ticket system is actually one of the easiest out there

I've made tickets on tons of other servers and ours is actually very easy to use

[lavish fog]

im not here to argue

[thin plover]

Simply /ticket add "X player is cheating"

[tame fulcrum]

pls unban me

[noble terrace]

No

See you in 30 days

[tame fulcrum]

the rules said nothing about getting in a bugged rock with silenced sar

[thin plover]

You can't be serious right now...

[tame fulcrum]

which i didnt even do

[sharp harness]

i was never in there why did i get banned

[tame fulcrum]

it was my toxic tm8

[noble terrace]

rustoria.co/rules

[tame fulcrum]

but fr tho no jokes i didnt do shit

[sharp harness]

me either

i was only on team

[noble terrace]

thats crazy since all of you lived in the base

[tame fulcrum]

it was all fet abuser

[sharp harness]

i was on team and we lived over in water

[tame fulcrum]

same bru

y do you think he wouldnt leave the rock

[sharp harness]

me and porkchop where

[tame fulcrum]

that was his base bro

[noble terrace]

yeah no

submit an appeal tho

[tame fulcrum]

how

[sharp harness]

./ticket

[tame fulcrum]

idk bru i just wanna play

the rock is fixed anyways

why cant we just get a warning

[noble terrace]

because bug abuse is in the rules

clearly listed

on our website

[thin plover]

!appeal

[marble mantle]

Hey, @sharp harness

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[tame fulcrum]

who tf looks at the website

i just want to play rust

[thin plover]

Anyone thats actually responsible

I read all website before playing somewhere

[tame fulcrum]

thats just u dog

[thin plover]

Maybe you should give it a try in the future as well

[sharp harness]

it wasnt me idk why i got banned

[tame fulcrum]

same

[sharp harness]

it was @quasi bear

[tame fulcrum]

none of us used glitch

and it didnt say it was banned for association

[lavish fog]

an admin thats responsible would help someone figure out the issue instead of just telling them "our system is easy to use"

[thin plover]

Make an appeal and stop arguing here

[tame fulcrum]

arguing is a little harsh

[noble terrace]

doing /ticket in game chat is easy

[tame fulcrum]

just Q&A

[thin plover]

Our ticket system is VERY easy to use, I cannot help you any more than I did already 🙂

[tame fulcrum]

well if i make a ticket i wont get a response for like 2 hours

[noble terrace]

1-3 business days for appeals

[tame fulcrum]

i just want to know what i did wrone in this situation

[noble terrace]

You're not getting unbanned tho

[thin plover]

If you make an appeal*

[tame fulcrum]

exactly

[noble terrace]

Like I said, see you in 30 days

[tame fulcrum]

wdym im not getting unbanned

then what is the point of making the ticket

[noble terrace]

Because > 50% of appeals get accepted. But I am the one who banned you and I am telling you I will deny your appeal

[tame fulcrum]

y will you deny it

what did i do

[noble terrace]

Your team purposely built a base inside of a rock to take advantage of a bug

Which is against the rules

[tame fulcrum]

just break the damn base and fix the rock and no problemts

*problems

[noble terrace]

I did fix the rock. But you're staying banned

[tame fulcrum]

bro

[noble terrace]

[tame fulcrum]

y can me and my friends have some fun too

cmoooon

[noble terrace]

Find somewhere else to play for a month

[tame fulcrum]

i cant play for a month. Which is the only reasons i would like to be unbanned

and on top of that i have already spent like 5 hours on the shi

[thin plover]

That's a shame

[tame fulcrum]

bro just unban meeee

[thin plover]

My friend already said no, good bye and see you in 30 days

[tame fulcrum]

its not like i will continue to watch fent abuser shoot peeps

[wraith ravine]

hi <@&274971100184576010> i had a bunker vending machine and iv built a door frame next to it. is there anyway that u could delete 1 wall for me as its armord

[thin plover]

No

We don't interfere with gameplay

[tame fulcrum]

accept mine

[wraith ravine]

L

https://tenor.com/view/biggie-cheese-hayden-fat-rat-chunky-gif-15337528

[tame fulcrum]

they done interfered with my week

[thin plover]

No need to type anymore, find somewhere else to play

[quasi bear]

they done interfered with my week

[wraith ravine]

ooooo

u got told

dont play with cheaters

[tame fulcrum]

well you could atleast be nice to meeee

[jagged escarp]

how many players do you think you guys interferred with shooting them through a rock...

[wraith ravine]

nah bro welcome to the real world bud

[tame fulcrum]

none

[quasi bear]

question how does it feel to work for a server get paid nothing waste your time and have no life and no money

[wraith ravine]

❤️

[jagged escarp]

you no longer require support, please go to general

[tame fulcrum]

3 people which called us slurs in game chat

[wraith ravine]

cry?

[thin plover]

#general

Here

[tame fulcrum]

anabnolic jenx

[sharp harness]

what about me?

[tame fulcrum]

y u so mean 2 me

[jagged escarp]

you wouldnt be able to play unless we gave up our time to help you ... maybe think about that?

[quasi bear]

you should give up your time getting a job

[thin plover]

Womp womp

[tame fulcrum]

damn son

[sharp harness]

dam

so.....

dose my apeal get looked at?

[thin plover]

Coming here and insulting us is not the way to go

[jagged escarp]

i have one, thank you. I do this to help the rust community i love. Please leave support chat

[tame fulcrum]

da,n son

[wraith ravine]

W admin

[sharp harness]

Appeal #2e40c9

[plush torrent]

HOW DO I WRITE AN APPEAL I GOT BANNED FOR DOXING FOR PUTTING MY OWN NUMBER IN CHAT

[noble terrace]

!appeal

[marble mantle]

Hey, @plush torrent

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[noble terrace]

Be prepared to show proof that it is your number

[plush torrent]

OKAY THANK YOU

how long does it usually take for them to review it

Appeal #4056fb

[smoky basin]

the websites not working @noble terrace

when u go to login with steam it just auto refreshes

[still tangle]

is ther e group limit on Rustoria 2x vanilla?

[half island]

Hello, I have a problem with rust drops, I've claimed the drops and I have them In my inventory but they don't appear in game for some reason, I've claimed drops before and everything was working perfectly but now for some reason they don't appear in game, if anyone would help me out I would be very thankful!
Thanks!

[rotund hazel]

Try going to this website. https://twitch.facepunch.com. its the official facepunch website for the drops. There you can connect your steam account. Once you do that on the tab "connect account" at the bottom right should be button that says "check for missing drops". That should make the drops appear on your steam invent

[half island]

ok great, thank you so much !!

[sonic star]

lloyd and white lightning are hard cheating

rustoria 2x vanilla

[rotund hazel]

!ticket

[marble mantle]

Hey, @sonic star

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hexed bane]

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[visual bane]

may a admin please get to my ticket on us medium this hacker is camping our base and is so obvious

[low cargo]

its so bad

[hexed bane]

my bestfriend got false reported

[still tangle]

is there a group limit on @x vanilla

2x*

[thorny dune]

There is no group limit

[still lake]

Why do I keep getting ejected from my kayak?

[mortal verge]

theres a cheater on us low pop

[left jetty]

hi. dear mods. look at this pic. this player is dominating us in this game. all the bullets head shot . super toxic and racist , he is door camping me for 5 hours. server wiped almost 14 hours ago and he has 26 hours of time play. he for sure hacked an account or using cheats. please ban hem thanks

[marble mantle]

Hey, @left jetty

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean void]

!report

[marble mantle]

Hey, @mortal verge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[quaint sluice]

cheater in us low pop

[marble mantle]

Hey, @quaint sluice

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean void]

Sounds like some sort of bug but i havent heard of anyone with that issue before

[ocean void]

!report

[marble mantle]

Hey, @quaint sluice

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[ocean void]

if you fill out a report with as much info as you can an an admin will take a look as soon as they can

[still lake]

How could I prevent this

[mortal verge]

nytop5

[hexed bane]

I got banned for playing with cheater what do I do I didn’t know

[mortal verge]

good

[hexed bane]

I swear to god

I ain’t know

[mortal verge]

are you coolguy

[quaint sluice]

why can people cheat on your servers

[inner wagon]

Are servers down?

[mortal verge]

no

[ocean void]

is it everytime you get in the kayak?

[ocean void]

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ocean void]

!report

[marble mantle]

Hey, @quaint sluice

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[thorn forge]

!ticket

[marble mantle]

Hey, @thorn forge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[still lake]

I get on the kayak, then I go a little then I get dismounted

[ocean void]

which server are you on?

[still lake]

US Long

[ocean void]

Ill pass that information along and see if i can get an answer for you. I personally havent dealt with that issue before.

[mortal verge]

this dude has 72 hours and has rows of rockets and is killing everyone😭

[still lake]

Okay thanks

[ocean void]

!ticket

[marble mantle]

Hey, @mortal verge

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[mortal verge]

this is insane i did everything yall told me to do

[hexed bane]

I did how long do I got to wait

[ocean void]

ian admin will take a look at your ticket as soon as theyre available

[ocean void]

Typical appeal response time is 1-3 business days but can be quicker. As soon as the Admin who dealth with your case is available theyll take a look at your appeal

[mortal verge]

you aint getting unban if you play with cheaters

[neon flint]

in game my ticket says invalid ID?

[rancid forge]

.

[hexed bane]

Bruh

[hexed bane]

Alr thanks but u think I’ll get unbanned

[brave lance]

!report

[marble mantle]

Hey, @opaque bear

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hexed bane]

!apeal

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[hexed bane]

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[fallow dragon]

!report

[marble mantle]

Hey, @fallow dragon

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[deft kestrel]

Waiting for my unban, which I received for no reason. DAY 34

[ocean void]

Your appeal was denied and the results are final. Youll have to play somewhere else.

[quartz aurora]

@balmy cypress I wanted to ask, you mentioned that you resolved my VIP issue. Did it get refunded, or how does it work? Because the money hasn't come to my card.

[thorny dune]

You should see a transcript in your dm's which will show the conversation and you can double check what was said, refunds can take several days to process however

[quartz aurora]

Ok, thanks

[warped hill]

!report

[marble mantle]

Hey, @warped hill

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[fallow dragon]

hi i reported someone for cheating earlier and they were offline, well they are online again. how can i reopen my ticket

[toxic shard]

Make a new one, we have access to the history of tickets

[fallow dragon]

i did, can ya check if it was received? i m issed if there was a confirmation

[toxic shard]

if you did it ingame you can via /ticket list

on the website they will just displa

[covert pilot]

how long is ban for hacker association

[toxic shard]

USUALY 7 days

[covert pilot]

what is chance is perm

[toxic shard]

It's not a question fo chance but a case by case

[covert pilot]

i see

[upbeat ridge]

Hi guys my vip is expiring 1/21/24 but for some reason my name is blue in chat is this a glitch or do I need to make a ticket to get this resolved?

[abstract bridge]

hello can i farm shop points or lost all points at wipe today?

[gusty radish]

Rustoria EU LONG LAGGG HELP SERVER

[abstract bridge]

rustoria x 10 lags :/

[lusty root]

mondays steam auth timeout

[heady hatch]

• cant join server

mondays steam auth timeout - please advise

[smoky beacon]

mondays steam auth

timeout

[amber quest]

WTF is happening to mondays US lag?

[abstract bridge]

admin pls fix the lags :/

[ocean thistle]

Still? What server?

Nevermind saw your message about 10x

[ocean thistle]

Is this still an issue?

[abstract bridge]

eu x 10 max 6

[ocean thistle]

I've forwarded it to the team for now, would you be able to make a ticket in #network-support-old and provide us some additional information? It'll help us investigate the issue

[abstract bridge]

ok

[amber quest]

its fixed

[ocean thistle]

That's great to hear. Thank you for letting us know. Please do let us know if you are having any more issues! As always I hope you have a good day.

[thick girder]

when will we get our credits from the tir test eventy

[ocean thistle]

I believe you need to make a ticket in the base invaders discord

[thick girder]

ok

[lunar ember]

Hello, can you tell me where I can file an appeal against the unban?

[civic pilot]

!appeal

[marble mantle]

Hey, @lunar ember

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[abstract bridge]

@ocean thistle can i farm shop points or reset today?

[lyric basalt]

Shop points will reset on force wipe

[abstract bridge]

ok thx

[prime mauve]

!ticket

[marble mantle]

Hey, @prime mauve

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[prime mauve]

guys, 4 cheaters in 10 mins, this server monday is fkn trash

@crimson furnace fix it

[mystic rain]

well im sorry you are dealing with cheaters, but have you.

[mystic rain]

!ticket

[marble mantle]

Hey, @prime mauve

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[wispy loom]

Dallas, TX

[lament shell]

!appeal

[marble mantle]

Hey, @lament shell

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[amber quest]

@ocean thistle @jagged escarp @lyric basalt can you pls look at my ticket on US mondays?

[fallow dragon]

how does this work?

[mental anchor]

Why is the server lagging so much? I lost a lot of resources because of these lags, who will return them to me?

[smoky beacon]

Eu Mondays Laggggg

[mental anchor]

Why is the server lagging so much? I lost a lot of resources because of these lags, who will return them to me?

[normal nest]

what is going on?

[dim spear]

the admins are aware of the issue on EU mondays

[normal nest]

how can you fix this lag on main server in the game ?

[split hearth]

mondays steam auth timeout

[blazing lodge]

меняй айпишник и заходи

[sturdy oracle]

@ocean thistle VPN 76561198822648850

[terse quail]

me game error

[whole raft]

Be patient guys, they are aware and looking into it 🙏

[feral tendon]

these chat mods suck

[long flint]

stupid henati mothafuckas

hentai

why do you allow chineese people on the US server

[feral tendon]

agreed we are being overrun and must do something about it

[long flint]

give me an answer NOWWWWWWWWWWWWW

i give u guys too many donations for this to continue

[neat pumice]

Should be resolved now - try and reconnect please

[long flint]

i need to know why we allow these illegal aliens on here

[neat pumice]

Because there's no reason not to allow them

Any more than there is a reason to disallow Americans

[long flint]

WOWWWWW

[sturdy oracle]

@neat pumice VPN76561198822648850

[long flint]

you are a bum sir

chineese people are worthless

[neat pumice]

The same can be said of xenophobes

Happy to explore your concerns when you're ready to cut out the racism and discuss it like a human being

[feral tendon]

USA #1 tho

can we agree on that atleast

[sturdy oracle]

<@&874995535881326632> VPNban76561198822648850

[whole raft]

!report

[marble mantle]

Hey, @sturdy oracle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[neat pumice]

It's not VPN related

[neat pumice]

Are you asking on behalf of someone else, or is this your account?

[agile belfry]

I need to make out an invoice. My account has not been entered yet. Why did co say that I played with hackers?

@neat pumice

Disconnected: Unban in: 3D 5H | Playing with hacker Appeal @ bans.rustoria.co @neat pumice

[neat pumice]

Because you had a cheater in your team

You'll be unbanned at the specified time, you're welcome to appeal - but I wouldn't get your hopes up about the ban getting reversed

[agile belfry]

My account has not been accessed. co This is the first time I just want to access it.

[neat pumice]

That's incorrect, you were playing on 2x 4 days ago

[agile belfry]

My account has not been teamed up with anyone and then with the. co server.

[neat oyster]

how to verify in your training server?

[neat pumice]

Apart from your story changing from sentence to sentence - you'll need to submit an appeal @ https://rustoria.co/support

[agile belfry]

My teammates in the private server team are temporary teams and I don't know them at all.

[neat pumice]

I would recommend not teaming up with temporary people you don't know then

[marble mantle]

Hey, @neat oyster

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[agile belfry]

This is really too bad. Damn temporary teammates

I applied for an invoice. At that time, the temporary team, I really didn't know that there were bastards cheating on the team.@neat pumice

https://steamcommunity.com/profiles/76561199381479651/ This is my account. I am a normal player.

[neat pumice]

Unfortunately it's not relevant whether you knew or not - you need to be careful who you play with

But your appeal will be answered in due time

[agile belfry]

Ok, I really won't team up with strangers after waiting for the reply of the complaint.

[agile belfry]

How long will it take the staff to review my billing?@neat pumice

[sour aspen]

Is vanilla 2x server down? I got DC'd and now can't reconnect

[ocean thistle]

US? It's daily restart for maintenance

[sour aspen]

ah okay thank you, i was using the recycler when it went down. will my stuff still be there you think?

[ocean thistle]

I'm not sure myself, fingerscrossed that it is still there!

It should be back up shortly

[sour aspen]

yup same lol. loading now....

IT'S THERE IM GOOD

[agile belfry]

Is there any staff to review my account appeal now?@ocean thistle

I really can't team up with people I don't know in the future. It's too bad that strangers used cheating and I got kicked.

[whole raft]

You already had an answer for that : « But your appeal will be answered in due time »

[eager lantern]

How do I become admin

[gloomy sparrow]

#staff-applications

[balmy cypress]

We do not accept applications directly to admin unless the person applying has extensive experience in other rust orgs. If you don't have that experience you can still apply for chat moderator, we offer support to get you moved up our ranks over time with the end goal being admin 🙂

[icy oyster]

Hello i need help canceling a subscription on the site, it doesnt work when i hit cancel the button does nothing...

[torn heart]

!cancel

[marble mantle]

Hey, @icy oyster

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[torn heart]

please make sure you type into the box asking you to type "I wish to cancel"

[icy oyster]

rip

ty

[warm cobalt]

hello,i got a ban and i ve been told to come to discord what should i do now?

[gloomy sparrow]

!appeal

[marble mantle]

Hey, @warm cobalt

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[noble terrace]

what is the name after come to discord?

[warm cobalt]

SkylineGTST

[noble terrace]

@blissful herald would like to speak with you

What is your steam ID?

[warm cobalt]

just a sec

https://steamcommunity.com/profiles/76561199172381455/

[weak cloak]

Do you guys have cracked servers?

[warm cobalt]

When can i speak with him?

[noble terrace]

Send him a DM

[noble terrace]

Absolutely not

[floral sand]

hello

i keep dc from server while streaming

and theres no q protection so stuck in queue every hour, cant rly be asking for qskips every hrs for 2 people

helph

[civic pilot]

#support message

[wooden ravine]

@noble terrace bro my team play .co eu mondays found a hacking player，killed our 24 peoply lost so many ak and rockets

He killed our people more than 20 times, and we didn't fight once, and there were no more resources left at home, all of which were robbed by him

@ocean thistleplease help us bro

Please look up his stats, we fought with him for five or six hours and we lost everything

[balmy cypress]

?report

[marble mantle]

Hey, @wooden ravine

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[balmy cypress]

We don't take reports in discord @wooden ravine

[wooden ravine]

i

[dusty saddle]

best thing to do is make an in game ticket using /ticket add and also report by F7.

/ticket is for rustoria Admins
f7 report goes to facepunch

that is your fastest route

[astral whale]

Luke its me

Whos luke where do i find him

[lyric basalt]

@balmy cypress

[astral whale]

@balmy cypress im guessing scr1pt check?

or wahteverr ;//

[near halo]

i am batta nut

@astral whale

[astral whale]

[near halo]

pls free rust skins

pls men

[dusty saddle]

this is a support channel, can do you guys need help?

[near halo]

yes i need help

i came on my leg and its cold outside and it froze on my leg

@astral whale can u lick it of pls

i am retard

[hexed bane]

I’m banned no one has seeen my appeal pls help me

[dusty saddle]

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[dusty saddle]

it takes 1 to 3 days

[hexed bane]

No way

Why si long

[dusty saddle]

they are pretty quick, but they have so many appeals they go through in order

[hexed bane]

Oh okay it’s cuz appearently I was playing with a cheater

[dusty saddle]

your ticket online, add any proof that can help

[hexed bane]

I don’t know what kinda proof I have cuz he was just a random I found at outpost

[compact python]

https://steamcommunity.com/id/maxboss11111/

hello can you help, i cant join to rustoria servers, but im pure i dont know why??? help me please my home is decaying

[shadow blade]

Please fix 10x!

the lag is making it unplayable, people just TPing across the screen and floating

[dusty saddle]

anything that can help, discord messages, in game messages, anything youa can think of that will help you

[dusty saddle]

what is the problem exactly? error message?

[dusty saddle]

!network

[marble mantle]

Hey, @shadow blade

If you are experiencing connectivity issues, such as:

• Rubberbanding
• Time-outs
• Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

[shadow blade]

its not my connection, the whole team complaining and server

just fix it, its every wipe now.

[dusty saddle]

if you make a network ticket they can find the root cause and see what's causing it.

[west radish]

Can someone check my appeal?

[dusty saddle]

Evan when did you create it, it can take 1 to 3 days depending how many they have, but its usually pretty quick

[west radish]

I appealed yesterday, just wanted to see how long it would take.

[dusty saddle]

check the ticket make sure they havent responded already

https://rustoria.co/support/appeal

[raw viper]

hi admin, i have a vpn ban appeal just send

[west radish]

@dusty saddle @subtle cape Once I'm appeal am i still banned for the 7 days or am i just unbanned

[raven ocean]

if the appeal is approved does that mean i can play?

[minor temple]

!steamID

[marble mantle]

Hey, @raven ocean

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven ocean]

76561199381069558

[raw viper]

appeal a ban

@marble mantle

76561198403271933

[raven ocean]

@minor temple ??

[minor temple]

!appeal

[marble mantle]

Hey, @raw viper

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[minor temple]

Yes

[raven ocean]

I just tried joining and got kicked out

[minor temple]

Give it 10 you should be good to go

[raw viper]

g4

[minor temple]

Hit

[minor temple]

do you need help with something?

[raw viper]

oh i meat nothing with "g4"

but yeah, i want to be released

from a vpn ban, already apealed

@minor temple

[minor temple]

Could you please send your steamID

[raw viper]

76561198403271933

oh there's update, i'll go try again

@minor templethanks!

[unreal socket]

!appeal

[marble mantle]

Hey, @unreal socket

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[unreal socket]

Hey can someone helped me? I've never been banned and have played this server before but I'm banned for hacking?

[ocean void]

!appeal

[marble mantle]

Hey, @unreal socket

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[supple swift]

Hey i wasnt granted 10 pounds credit on the store page and also didnt get my role for playing the test of the bi.

[desert hedge]

why rustoria eu mondays leaderboards aways down brotherrrr

[midnight spear]

hey admins, can i just speak to one of you through a discord ticket?

<@&274971100184576010>

Just lost a hefty kit and pretty sure its gone through the ground

[whole raft]

!ticket

[marble mantle]

Hey, @midnight spear

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[subtle cape]

Unfortunately we don't interfere with gameplay, so there is nothing we can do about the situation.

[midnight spear]

oke

[paper sinew]

ADMIN

76561198986373125 WTF IS THIS

@marble mantle

[silver root]

Are you banned or?

[paper sinew]

NO RAGEPLAYR, Hidden Profile

[silver root]

!report

[marble mantle]

Hey, @paper sinew

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[silver root]

Report player via ticket and not publicly

[marble mantle]

Hey, @silver root

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[elfin osprey]

hi i got a problem i didnt do anything i didnt even had a bp or a playtime in rustoria servers but it says Disconnected: Banned: Hacking when i finish my loading screen. imma send a video of it

[silver root]

!appeal

[marble mantle]

Hey, @elfin osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[silver root]

Go through that process

[elfin osprey]

okay ty

[paper sinew]

ADMINS https://steamcommunity.com/profiles/76561198986373125/

[modern osprey]

REPORT THIS SHIT ELY

[marble mantle]

Hey, @modern osprey

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[elfin osprey]

is there any admin that can help me

[toxic jackal]

@balmy cypress

[silver root]

Open a ticket and report player.

[mellow willow]

need admin support

2x EU

Vanilla

[balmy cypress]

Hey, how can we help?

[whole raft]

If you did the appeal you now have to wait as stated

[whole raft]

!report

[marble mantle]

Hey, @toxic jackal

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[toxic jackal]

!appeal

[marble mantle]

Hey, @toxic jackal

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[woven wolf]

@balmy cypress Hi, help please, I changed my nickname in steam, but on your site I still have the old nickname, what should I do?

[silver root]

Are you muted and or banned?

[woven wolf]

no

we're waiting to ...

[still lake]

Yo why am I dying to a boat

[orchid robin]

sup blueprints on main are wiping every week?

[lime otter]

yo

[ocean void]

Its a FacePunch glitch going on with boats and kayaks at the moment. Hopefully theyll have it fixed soon

[lime otter]

admins can yall help me get this cheater banned on rustoria eu medium

[ocean void]

!ticket

[marble mantle]

Hey, @lime otter

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[still lake]

I lose so much stuff

[gloomy sparrow]

#oldserverinfo on main they wipe blueprints every force wipe

[light folio]

think i bought vip for the wrong server..

[ocean thistle]

You may double check by logging into https://donate.rustoria.co/ and verifying the server in your account

[light folio]

https://gyazo.com/7082b3d969d95595b3b9c404de5b616d

says its right but i dont got the gold name

[ocean thistle]

Yeah, I see you opened the ticket in #payment-support . Please fill out the necessary information and our payment specialist will be with you ASAP. In the mean time, what happens if you rejoin the server?

[light folio]

relog did nothin ill fill that out in 1 sec

replied

[ocean thistle]

I believe the reviewing admin is waiting for you to comply with the request

[rancid forge]

admins there is a terrible bug on row boats where it kicks you out and loses hp on us long

i keep losing 50 hp and cant drive

[ocean thistle]

Unfortunately, that is a game bug. I recommend F7ing the bug directly to FacePunch

[rancid forge]

damn

ok

[leaden field]

help

hay guys someone got in my steam acount

i need you guz to ban it i dont want them hack in game

ill let you know when i have my acount back

is there admin here

[balmy cypress]

Could you join voice support?

https://discord.gg/Yuk2Jm5X

[leaden field]

o i clicked it sorry

necradomis

[hexed bane]

!appeal

[marble mantle]

Hey, @hexed bane

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[cunning topaz]

1

[midnight spear]

So if I lose my kit on your sever then waht can happen? I was flying a mini, got sam sited, crashed adnd died as it blew up, but i go back to my body not even 5 minutes later and there is no body or nothing? Do explosions cause bodies to dissappear?

[supple swift]

still waiting for support

[midnight spear]

<@&274971100184576010>

[torn heart]

We don't return loot

[midnight spear]

but hows that fair?

[torn heart]

Because if we give you free items, we have to give everyone free items?

[supple swift]

what about my issue?

[raven mist]

Make a support ticket

[toxic shard]

tbh in this kind of case even 30s is a lot of time .... most certainly someone looted you

[dark radish]

ay make a ticket in the BI discord

[midnight spear]

about you have to give everyone free items lol, im the one with the isue

[raven mist]

Its kinda the point of the game being a survival game.. You die and you lose something

[midnight spear]

mate, the server was dead and i was there when the heli was still on fire

yeah but then you can go and get your loot, not when it goes into the mesh....

[raven mist]

You should be able to get your loot. Are you on an official server?

[midnight spear]

of course eu long, i died in a wooded area - i ran back as the flames were still after the mini crash, i was on top of red marker and no bag or body - if there was a body they would just loot why would they mine my body for there to be nothing... do u see my point?

[supple swift]

pal thats how official servers are, chill nobody gives u anything

[midnight spear]

kinda bull shit tho

[raven mist]

Not sure why it happened, we dont modify anything there. So if its a bug report it using f7

Giving loot back is not something we can do

[torpid orbit]

hello