#support

1 messages · Page 401 of 1

vocal relic
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is there a way?

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i want to do youtube content being an administrator to get more subs lol

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i also want to help one of my favorites servers

mental flax
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wow

vocal relic
#

is there a way to be a administrator or staff?

noble terrace
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#staff-applications to start as a chat mod and work your way up! unfortunately you won't be able to broadcast anything publicly though

vocal relic
#

oh

jagged thicket
#

i cant send the stuff that i have to base because it says that i cant afford

vocal relic
#

also ty it helped me now i can use shop

vocal relic
#

do i need to pass tests?

languid dagger
#

please look at my ticket

vocal relic
#

to be a administrator

noble terrace
vocal relic
#

ok

whole raft
mental flax
vocal relic
#

jyrcella do u wanna duo?

mental flax
#

I opened a ticket but I never play with this server, why does it appear for me?

vocal relic
#

@noble terrace

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do u play these servers?

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to like duo

noble terrace
vocal relic
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if i get admin i cant play with my duo?

whole raft
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@languid dagger and @mental flax it can take 2-3 business days

vocal relic
#

but ok

noble terrace
vocal relic
#

@noble terrace

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this is the best modded server! i ever played

noble terrace
vocal relic
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people kinda toxic but. THATS RUST

languid dagger
jagged thicket
noble terrace
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to accept the transaction

jagged thicket
#

it is

mental flax
# noble terrace You already submitted an appeal

Because he did not find anything on me and he appealed. He is accusing me of having another account. How can there be an admin who has these powers and does not know whether I have another account or not? He did not show me the other accounts and I told him that I only have this account.

umbral dust
#

hi, i seem to cant connect to the server (sea long) or see it in server list, i tried with IP and still doesn work

noble terrace
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We don't provide evidence to players

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But you know what it is, because it is yours

mental flax
noble terrace
#

Wait for a response to your appeal

noble terrace
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use the full IP + port

umbral dust
vocal relic
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yo jyrcella how do i get points from the shop

whole raft
noble terrace
vocal relic
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THERES A CHEATER IN THE SERVER

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JYRCELLA HES KILLING ME IN OUTPOST

mental flax
noble terrace
marble mantleBOT
#

Hey, @vocal relic

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

noble terrace
umbral dust
vocal relic
#

also jyrcella how much points do i get per hour

umbral dust
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thanks for the assist though, i will make a network ticket

vocal relic
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jyrcella how much points i get per hour

mental flax
vocal relic
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@noble terrace

noble terrace
vocal relic
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how much points do i get per hour

noble terrace
noble terrace
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lol

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Just wait for your appeal

umbral dust
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thank you!

jagged thicket
rustic merlin
pale lance
#

sorry to bother but how do i knwo what happend to my appeal? where would i see the update?

vocal relic
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does anyone know how much points do i get per hour

whole raft
mental flax
#

ban evasion

pale lance
vocal relic
#

bro can someone HELP ME BRO PLEASE

noble terrace
noble terrace
pale lance
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ok sorry to bother thanks guys?

noble terrace
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you literally just asked your question

vocal relic
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the shop doesnt say how much ponts u get tho

noble terrace
vocal relic
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thats kinda bad

jagged thicket
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@whole raft it worked before and now i cant do it

noble terrace
vocal relic
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ok but please add the information to the shop

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atleast we have to know how much right

noble terrace
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you will know your total balance

vocal relic
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how?

whole raft
vocal relic
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yo i also followed all social media. how do i get the loyal rewards @noble terrace

jagged thicket
whole raft
vocal relic
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yo i also followed all social media. how do i get the loyal rewards @noble terrace

noble terrace
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and then you can do /kit to redeem them

vocal relic
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i only got the discord one

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and am alr in the steam

noble terrace
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YouTube linking doesn't work currently

cinder vigil
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<@&274971100184576010> just got banned from rustoria long us for "playing with hacker" the guy who got banned simply added me to his team ui u can background check that and everything i met him ingame and we pvped like twice together we live in different bases

vocal relic
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yeah but what happened to the steam one

cinder vigil
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they left me on team ui so i guess it banned me too

marble mantleBOT
#

Hey, @cinder vigil

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

noble terrace
vocal relic
#

k

cinder vigil
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I made an appeal please help asap i was banned for no reason bc of this random dude who invited me to his team

whole raft
cinder vigil
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wtf man this sucks

languid dagger
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tickets are so slow today

whole raft
# jagged thicket yes they are

humm im out of idea here, maybe @noble terrace can think of something about why he cannot send stuff to his friends vending . Did you get a error that you can show us

last edge
languid dagger
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wow kind of like you told me that once already today

noble terrace
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Please be patient

languid dagger
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woah

fallow dragon
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hi i was responding to someone called nga in game and i got auto muted for it on rustoria us long, my name is teddy on there

fallow dragon
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i submitted an appeal but seeing as it was super obvious hoping it gets solved soon 🙏

jagged thicket
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@whole raft i sent you in privet

whole raft
jagged thicket
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i cant sent a pic here

whole raft
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image link like imgur will do

jagged thicket
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how do i do that?

fallow dragon
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hi toaster do u handle mute appeals

jagged thicket
modern stirrup
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is there an admin on eu main ?

jagged thicket
whole raft
whole raft
modern stirrup
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theres 2 cheaters just running around on airfield

fallow dragon
# whole raft what seem to be the issue

i got muted for responding to someone and saying their name, i think it was an auto mute - i submitted a ticket but its a 12hr mute so hoping to get it waived

modern stirrup
#

i can privde clips and profiles

marble mantleBOT
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Hey, @modern stirrup

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

modern stirrup
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thats gonna be like a day

languid dagger
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my appeal was denided time to do self harm

modern stirrup
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what am i suppost to do

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theyre just running around taking everything

whole raft
jagged thicket
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@whole raft my friend cant do it as well\

whole raft
jagged thicket
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did it with a charcoal

worn tendon
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hello , how can i report a guy in us long and creat a ticket ?

modern stirrup
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@whole raft cant u just spactate and see for yourself ?

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its very hard getting a good clip

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cuz hes not aimbotting hes just wallbanging

whole raft
modern stirrup
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all they have to do is just not spinhack and hes good xD

fallow dragon
worn tendon
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can you tell me how i can make a ticket to report someone ?

noble terrace
marble mantleBOT
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Hey, @worn tendon

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

jagged thicket
#

@whole raft need help

whole raft
marble mantleBOT
#

Hey, @jagged thicket

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

whole raft
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open a ticket in that case, sound like a bug and need to be checked out

jagged thicket
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!ticket

marble mantleBOT
#

Hey, @jagged thicket

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

whole raft
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and explain what you tested (wood, charcoal) and provide the imgur as proof + your inventory + the image of the other vending machine if you can

jagged thicket
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@whole raft sent

hybrid tapir
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Admin im stuck in between trains i need help i cant get unstuck

modern stirrup
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is there any estimate between ticket reports and actual action ?

shy remnant
modern stirrup
#

-_-

shy remnant
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Was it an appeal ?

marble mantleBOT
#

Hey, @hybrid tapir

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

hybrid tapir
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theres no point in using a ticket

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ill be dead by time they answer

modern stirrup
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@whole raft @shy remnant you are the best !!!

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@noble terrace <3333

obsidian acorn
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admins here are awesome

worn tendon
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can you tell me , how much time for a ticket a this moment ?

whole raft
worn tendon
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for cheating

whole raft
worn tendon
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ok but for now we are locked at our base becaus he is aimlocking us

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NVM HE GOT BANNED XD ty toaster for help

whole raft
iron surge
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10x eu kicked alot of people out

sacred briar
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HELLO BRO

iron surge
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many time's

gusty radish
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Rustoria EU LONG HELP SERVER

sacred briar
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WHY YOU SERVER TİME OUT ?

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MAİN SERVER

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PASO TİME AOUT

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WHY ?

subtle spade
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so when a cheater gets banned do their bases get removed

whole raft
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stream auth timed out @sacred briar ?

odd flare
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me 2

last edge
strange saffron
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y am i on a constant 4k ping/

celest pulsar
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Im having some mad lag rn, keep getting timed out 😦 US long

near halo
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i need help

earnest mauve
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no bps eu 10x is fked aswell

gusty radish
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time out SERVER EU LONG @last edge SERVER LAG

last edge
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aware of lag, pls be patient

sacred briar
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BEN BU OYUNA PARA VERİYORUM BİDAHA ATARSA ANANIZI SİKERİM

iron surge
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omG

near halo
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i keep geting mad lag and timed out every time i join the server

celest pulsar
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❤️ w admin

iron surge
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ROLLBACK??

modern temple
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@torn bronze laaaaag, disconnect pls restart

subtle spade
#

so any idea why us long is broken

sacred briar
#

UNRESPONSİVE

near halo
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@compact wyvern why do i get timed oput ever time i joinnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

candid loom
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Hello, i am getting constant disconnect: Timed out on us long

earnest mauve
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bruh why dont i have dedicated player, im dedicated af

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add me pls

strong holly
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EU Main going down every few mins

candid loom
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@compact wyvern

subtle spade
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So im about to raid a cheater base and my teammate cant connect guys. This is a very very imporant issue that needs fixed asap so I can get all my loot back from the cheater. I hope you understand why this is an issue and I will give you a kiss if you can let him in please and thank you

noble terrace
earnest mauve
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show me some mercy

noble terrace
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have to wait until 2k friendo

eager bone
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gm you own me 30 rockets

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i was raiding and they looted me

lethal comet
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why me kick the server

mild briar
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Bro eu medium lagging too much

honest salmon
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what a nice server eu long jezus

strong holly
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@noble terrace EU Main lagging

whole raft
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Aware of the lags guys, please be patient

honest salmon
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everything is lagging af

whole raft
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let the admin works 🙂

mild briar
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fix it

maiden kettle
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rustoria server lag an timed out evry 30 sec...

noble terrace
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We know servers are having issues right now

honest salmon
#

like how...

iron surge
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MINE ASWELL DO A ROLLBACK

celest pulsar
#

let us know when theres an update heartoria

eager bone
honest salmon
#

upgrade the server host. pay more instead of less. to safe money.

noble terrace
honest salmon
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why is more servers lagging than.

eager bone
noble terrace
velvet hollow
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u are only be sorry man

velvet hollow
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dont do it anythink

lethal comet
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what is problem please help me

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i lost my loot

eager bone
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im vip

noble terrace
subtle spade
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i think it fixted

strong holly
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Ty for fix

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Okay it isn't fixed

austere plinth
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Not fixed

velvet hollow
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qheqwölşehşwkehqşlwqhöl

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ım joining the server

cosmic phoenix
#

broooo stop servers

velvet hollow
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and 5 minutes later kick the server

cosmic phoenix
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exit the server

velvet hollow
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ım sorry not 5 minutes

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30 seconds

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ım playing 30 second XD

sacred briar
#

ANNENIZI SIKIM

eager bone
sacred briar
#

ŞAKŞUKA YAPAYIM ANNENİZİ

noble terrace
eager bone
#

yes it is official but its also x1 and i lost many hours of farming

karmic palm
#

why are yall complaining ab loot its rlly not that serious

eager bone
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hours are serious

karmic palm
#

bro womp womp go make a play outside someones base

velvet hollow
eager bone
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get out

austere plinth
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@eager bone you must be a kid

karmic palm
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get out?? ur mad about one kit go outside

wispy dirge
karmic palm
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go get ur shit back u fucking virgins it takes 5 mintues

wispy dirge
sinful furnace
#

why can i not get back in the server? i always get "steam auth timeout", however, i can join other servers.... all except this one

velvet hollow
#

Isn't it forbidden to surround the places in this game with walls?

strong summit
#

eu medium laggy asf

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can someone fix it me and my friend get disconnected everytime

ripe verge
#

how do i fix my steamauth

urban mica
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<@&274971100184576010> fix vanilla eu main

cold turtle
#

pls restart eu long

maiden kettle
#

Fix all servers

noble terrace
#

If you don't need support please refrain from posting in this channel. Commenting about the widespread issues that we've already acknowledged does not warrant support.

wary star
#

how long will it take for you to fix your servers its so fucking annoying getting kicked every few fucking minutes

winged creek
#

ПИДОРАСЫ , почините сервер, я из за вас 3 калаша проебал , хуесоссы ебаные

strong holly
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ПИДОРАСЫ , почините сервер, я из за вас 3 калаша проебал , хуесоссы ебаные

near halo
#

why do i keep geting fucking timed out like fix your shitty servers

gusty radish
#

can you fix Rustoria EU LONG server?

sacred briar
#

ANANIZI S'K'M

unborn obsidian
#

lan can

sacred briar
#

he

torpid snow
#

as i understand i'am not the only one who have problems with connecting now?

frigid sentinel
sacred briar
noble terrace
#

If you don't need support please refrain from posting in this channel. Commenting about the widespread issues that we've already acknowledged does not warrant support.

unborn obsidian
jade rampart
#

meat ride is crazy

noble terrace
#

Please leave the channel if you don’t need support.

mild briar
#

we need support on server lagging

unborn obsidian
unborn obsidian
#

nothing to do

noble terrace
# mild briar we need support on server lagging

For the third time — If you don't need support please refrain from posting in this channel. Commenting about the widespread issues that we've already acknowledged does not warrant support.

wintry thunder
#

server us main is loading rn

sinful furnace
iron relic
#

5x No Bps Trio same lag issue

reef mauve
#

@sinful furnace right when i walked out of outpost me and my buddy dced and lost both full kits and much more bro

balmy raft
#

Just got my head bashed in by a just spawned guy with a rock while i was lagging. Clearly it's not affecting everyone

tidal wyvern
#

FIX US MEDIUM

reef mauve
#

as soon as i spawn in this kid just earing my full kit

noble terrace
#

If you don't need support please refrain from posting in this channel. Commenting about the widespread issues that we've already acknowledged does not warrant support.

wintry thunder
acoustic granite
#

Help pls Rustoria EU Main

maiden kettle
#

Fix us long

rancid forge
#

us long

noble terrace
rancid forge
#

is getting nuked

sinful furnace
noble terrace
sinful furnace
#

the time of this issue

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like what, 15mins maybe?

noble terrace
#

I can check the timing, but we won't be able to return anything that you lost :/

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What's your Steam ID

reef mauve
#

@noble terrace are yall not resetting the server?

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thats wild

noble terrace
sinful furnace
#

but how the f did i get killed while i was in outpost? thats my issue... i was in outpost for over an hour before the dc.... so rollback is impossible

modern temple
reef mauve
#

@noble terrace im talking about getting my shit back, as soon as me and my buddy walk out we get looted cause of your server issue that hundreds of people are dealing with

frigid sentinel
#

never gonna happen bro

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its official not modded

noble terrace
kind schooner
#

Any ETA on how long it might take for the servers to be fixed?

noble terrace
#

Unsure

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Waiting for an update

kind hatch
#

What's wrong with EU Long?

rotund sandal
#

когда сервер включат нахцй

#

whats wrong with eu main

kind hatch
#

он блять работает на половину

noble terrace
rotund sandal
#

что с мейном я выхожу с калашом

chrome crystal
#

Hi! Im a VIP on two rustoria servers. How do I get privleges here in Discord? For like general channel chat?

noble terrace
#

Please don't type in here unless you need support. Thanks!

marble mantleBOT
#

Hey, @chrome crystal

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

rotund sandal
#

все нахуй в закат меня откидывает и лутают те кто не вылетают

#

v14 controling main eu

rotund hazel
ripe verge
#

my steam auth i8s still in timeout

#

i even looked up a youtueb how to

thorn forge
#

!verify @edgy basin

marble mantleBOT
#

Hey, @edgy basin

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

thorn forge
#

@edgy basin you're welcome, if you ever need any more assistance let me know. my dms are always open. Have a good day!!!

ripe verge
#

can some please help me

tough nymph
#

need help server down

cyan bluff
#

Do you guys use pornhub servers?

karmic palm
#

need help server down

icy gull
#

need help server down

karmic palm
#

need help server down

cyan bluff
#

Need help server down

viral lantern
#

Need help server down

solar jacinth
#

is something wrong with main?

torn heart
tough nymph
#

trying to raid 337 clan cheaters and get them off the server because ur shitty admins cant ban them

cyan bluff
#

General is locked monkey

torn heart
#

you can still read it

solar jacinth
#

i need support

tough nymph
#

i think something is wrong with the servers im getting steam auth discconect !!!!

cyan bluff
#

Disconnected: Steam Auth Timeout

tough nymph
#

Disconnected: Steam Auth Timeout

icy gull
#

Disconnected: Steam Auth Timeout

viral lantern
#

guys i cant connect!! sadge

cyan bluff
#

I donated to the server and this is what I get

nocturne dagger
viral lantern
#

i paid jacob for feet pics and he wont send them!

solar jacinth
#

I CANT CONNECT! SUPPORT PLEASE

#

!ticket

marble mantleBOT
#

Hey, @solar jacinth

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

torn heart
karmic palm
frail sedge
#

all good rn? or still problems

whole raft
wintry thunder
#

i need support the us main is still down, when are youguys going to fix the problem?

whole raft
glad flower
#

theres a guy streaming rust cheats in your voice channel

#

bravo

torn heart
noble terrace
#

Already banned 🙂

glad flower
#

oh okay

frail sedge
cyan bluff
#

What r u actively doing to fix the current issue

dull bobcat
#

^^

torn heart
tough nymph
#

i only make $5.44 an hour guys after paying all my bills i had to choose between rustoria wipe pass or feeding my kids OBVISOULY i chose wipe pass because of the great quality of rustoria servers but now i am starting to regret my decision..........\

icy gull
cyan bluff
#

So I spend days playin on the servers have put atleast 100$ into the serve worth of Dono and eating ramen is the reason I can’t play

lethal hull
#

obviously you didn't donate enough Aiden! this all comes back to you

icy gull
#

i only make $0.30 an hour guys after being a lady boyin the red light district of thailand i had to choose between rustoria wipe pass or not getting railed by a white guy OBVISOULY i chose wipe pass because of the great quality of rustoria servers but now i am starting to regret my decision..........\

torn heart
#

Read below the first line

tough nymph
cyan bluff
#

Cant wait to use my cs degree to fuck aiden

whole raft
noble terrace
#

alright yall if you dont need support pleaseeee stop typing in here

nocturne dagger
#

guys please be patient , the admins are trying their best.

karmic palm
#

open general chattt

nocturne dagger
#

but wheres the server?

lethal hull
#

❤️ do your best all. ty for the support

dull bobcat
#

@noble terrace DID YOU FINISH YOUR RAMEN WE NEED MORE PEOPLE OIN THIS ASAP!!!

boreal pendant
#

I am unable to load into rustoria main it just keeps saying negotiating connection and it will never load in

torn heart
shy remnant
tough nymph
boreal pendant
winter bone
#

@noble terrace give the hamster cpr🙏

tough nymph
noble terrace
#

I am not a dev so I have zero control over the current situation guys

torn heart
tough nymph
#

I CANT DONATE MY HAMSTER AS TRUBUTE

soft parrot
#

guys i think main is down

boreal pendant
winter bone
tough nymph
#

insanity ^

shy remnant
torn heart
#

!mute 327598945796620289 6h not at all please (nsfw)

marble mantleBOT
#

:ok_hand: temp-muted Fine (@fine5972) for 6 hours (not at all please (nsfw))

tough nymph
#

jacob ban this loser

dull bobcat
#

DADDY JACOB CAN YOU PLEASE BAN THAT LOSER

soft parrot
#

fix the server

boreal pendant
tough nymph
#

guys can u pleaseeeeeeeeeee turn on gen chat so i can send my funny memes in it pleasseeeeeeeeeeeeeeeeeeee

echo venture
boreal pendant
#

the midwest

karmic palm
echo venture
#

us?

boreal pendant
#

yes

#

my friends are also

echo venture
tough nymph
#

look at what u have done rustoria

echo venture
tough nymph
#

half my team sleep we just wanna raid

boreal pendant
#

im the only one out and my 3 friends are playing

#

we are all from the us

echo venture
#

which state

boreal pendant
#

they are all from the west im from the midwest

echo venture
#

rough state? @boreal pendant

boreal pendant
#

near illinois

tough nymph
#

guys my team just screamed at me

lament forge
#

@echo venture why do i not have perms for #general ?

tough nymph
#

im sad

boreal pendant
#

they are california and arizona

boreal pendant
#

and they are playing

tough nymph
#

please unlock it

shy remnant
echo venture
#

@tough nymph where are the team members of yours who cant connect, from?

tough nymph
#

WE HAVE US SEA AND EU THAT CAN NOT CONNECT

echo venture
#

whats the disconnect message?

boreal pendant
#

i originally got timed out then i tried loading in and it just says negotiating connection then steam auth timed out

echo venture
#

okay, thanks

tough nymph
#

steam auth timeout

echo venture
#

leave it with me guys

boreal pendant
#

and one time i was loading in and them it said timed out

echo venture
#

we'll try and fix it now

tough nymph
#

oh shit i didnt know i was talking to the MR RUSTORIA

shadow badge
#

can u fix us main too its been down for over an hour

tough nymph
#

how do u do sir

echo venture
#

does it work now @boreal pendant @tough nymph

boreal pendant
#

im reinstalling my game i uninstalled it

tough nymph
#

team is trying now

echo venture
#

lmk @tough nymph

boreal pendant
#

to see if that would work

echo venture
#

its an us issue not you man

boreal pendant
#

idk i tried everything lol

echo venture
#

hahah fair enough, sorry for the troubles mate

tough nymph
#

it is not us specific

#

still no worky

echo venture
#

okay thanks aiden, gimme a sec

tough nymph
#

no problem Mr Rustoria Sir

echo venture
#

lol

noble terrace
#

he meant us as in the opposite of you lol not the united states

rough iris
#

is there anything i can do to fix it?

echo venture
#

no @rough iris - its on us

#

working on it now

tough nymph
#

is it a ddos

echo venture
#

nah its a side effect of dealing with the ddos

kind swallow
#

what is the problem? a connection issue with steam?

echo venture
#

that needs adjusting

tough nymph
#

bc there is some questible people from the chinese that have been cheating all wipe and my tickets have just been closed

#

with clips and all

echo venture
#

no way to prove who did the ddos

tough nymph
#

true

boreal pendant
#

send them back

echo venture
#

its a waste of time to do it anyways, everytime we have a ddos that effects us, we'd rather spend time fixing it

tough nymph
#

thank you Mr Rustoria

echo venture
#

than caring who did it

tough nymph
boreal pendant
#

isnt there ways they can get sent back

echo venture
boreal pendant
#

im verifying then ill see if i can load int

echo venture
#

as we'd be ddos'ing the innocent peoples whos networks have been hacked to send this ddos attack towards us in the first place

tough nymph
#

man of the people

soft parrot
#

chop chop code boy

uncut saddle
#

why cant i connect to the main us server whats happining

torn heart
boreal pendant
dull bobcat
#

@torn heart MAKE ANNOUCEMNET SO PEOPLE KNOW

boreal pendant
#

then steam auth timeout

dull bobcat
#

BUT IT SHJOULD BE IN ANNOUNCEMNT TIO

boreal pendant
#

i havent been able to play for like 2 hours

shy remnant
boreal pendant
#

i keep getting steam auth disconnected

shy remnant
ripe verge
#

why does my steam auth always keeps being put in timeout

#

been askign for 30 mins and no help

ripe verge
#

theres no how to?

lethal hull
shy remnant
#

As said, our team is on it. It's an us issue, not you

kind swallow
#

the server is getting ddos

noble terrace
ripe verge
#

well its weird cause while i was having this issue my friend was on

ripe verge
#

oh well if the serve ris getting ddosed then just say that tf

shy remnant
#

We are aware, please just wait for an update our team is working very hard on it as we speak to restablish all our services at 100%

noble terrace
ripe verge
#

thank you

tough nymph
#

mr rustoria please make me chat mod i will handle all these people who cant read

boreal pendant
#

damn and of course i gotta go to work early so i cant even play the rest of the night i gotta deal with this

tough nymph
#

here is my credentials

west osprey
tough nymph
#

yes king

torn heart
#

except for jenx who is so cute and kawaii and small

west osprey
boreal pendant
#

omg im loading in wish me luck last time it said timed out

tough nymph
#

ITS WORKING

boreal pendant
#

half way through

tough nymph
#

THANK YOU MR RUSTORIA!!!!!!!!

ripe verge
boreal pendant
#

dont be happy

wintry thunder
tough nymph
#

i owe u all new vips renewel

boreal pendant
#

last time it did this it said i timed out and it stopped working

boreal pendant
noble terrace
ripe verge
#

you sure?

#

sure it isnt pine hosting?

noble terrace
#

its hosted on my laptop from 2003

tough nymph
#

slay queen

ripe verge
#

im in!

torn heart
#

each admin has 1 individual server in their house, mine for example is US small, hosted on my ipod nano

tough nymph
#

im hosting one on my DSi

kind swallow
#

can i host one in my laptop with 1gb ram and an intel atom processor?

tough nymph
#

its outsourced to me

echo venture
#

fine now? @tough nymph @boreal pendant ?

tough nymph
#

yes king

ripe verge
#

you should host that shit on a gameboy

echo venture
#

awesome

#

sorry for the delay

tough nymph
#

my team is on

echo venture
#

enjoy your raiding

tough nymph
#

please come watch this on toria main

frail sedge
#

it fixed?

shy remnant
frail sedge
wintry thunder
#

mine loading rn

whole raft
#

im on US main now

frail sedge
#

connecting

#

eu monday

ripe verge
#

im on us main too

#

im on but im still laggy but hey im on the server atleast

echo venture
#

thanks for confirming guys

wintry thunder
#

yay i think youguys got that old 2003 laptop server back up from the grave lol

echo venture
#

sorry for the troubles! be assured we're watching to make sure no further issues arise

shy remnant
#

#general has been unlocked. Any non-assistance related message should go there now ! Thanks guys

shadow badge
#

THANK YOU!!!

tough nymph
#

Mr Rustoria always delivers

latent jungle
#

Where are the Rustoria US Los Angeles servers?

frigid sluice
#

is there a turret limit on rustoria us long?

whole raft
winged oasis
#

can you use a vpn or exitlag on rustoria

wispy loom
weak lichen
#

US LOW POP - This server is a lag fest. We can't MLRS and MOVE! Fix this laggy server already

#

2 wipes in a row. 10 second lag times. FIX IT!

wispy loom
weak lichen
#

I'm living in Louisville

#

I am in a group with 10 people on this server and ALL of us are lagging for 10 seconds at a time.

wispy loom
#

Checking

weak lichen
#

MLRS is frozen in the air...

wispy loom
#

Server lag or ping spikes?

weak lichen
#

Been this bad for 2 days.

#

The server is just freezing up for 10 seconds and it will clear up for 2 seconds and freeze again.

wispy loom
#

Server seems fine, could be an isolated network issue

weak lichen
#

Everyone in the server is saying it on chat

wispy loom
#

Same country and/or states?

weak lichen
#

In the states

#

Most are east coast

wispy loom
#

Server performance looks fine but I saw a recent spike

#

Could you let me know if it's any better now?

#

Seems to have cleared up

weak lichen
#

One sec

#

Seems okay now

wispy loom
#

If this is an ongoing issue - feel free to create a ticket in #network-support-old and ping me if it happens again

weak lichen
#

It was like this for 2 hours yesterday and today

#

Thank you

onyx basin
#

hey it says that my vip on us med expires on 20.01.2024, but as im ingame curretnly i dont have vip

wispy loom
weak lichen
#

The server is still lagging up

#

Can you just spawn in and come to L5 and witness it yourself?

wispy loom
marble mantleBOT
#

Hey, @onyx basin

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

weak lichen
#

I'm not sure. Chat is going crazy with all the lag

wispy loom
#

Could you send me your SteamID?

weak lichen
#

Ye ssir one second

shy remnant
#

!steamid @weak lichen

marble mantleBOT
weak lichen
wispy loom
#

Got it

wispy loom
onyx basin
#

@wispy loom coukd you check my payment support ticket please

wispy loom
onyx basin
fair cradle
#

ceo of oil on US small is hitting players with a crossbow from 200-400m away

#

I’ve submitted ticket but he’s doing it to everyone

thorny dune
fair cradle
#

Player is still on the map

#

I just seen him fly away I think

#

Around I9

thorny dune
#

This player is banned and definitely not on the server

kind swallow
#

hello, i have a problem, i have 40 more ping than usual, and only on this server.

marble mantleBOT
#

Hey, @kind swallow

If you are experiencing connectivity issues, such as:

  • Rubberbanding
  • Time-outs
  • Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

analog raft
#

Anyone know will use of VPN can cause a hacking ban?

noble terrace
analog raft
#

my friend receive a hacking ban on US Monday server, but we were playing on US medium

#

he might join that server by mistake, and hes using VPN to stablize his network connection

analog raft
#

76561198367401935

#

His in game nickname is Dear Wnnn

#

any feedback Jyrcella?

noble terrace
analog raft
#

I do appreciate your help, I will let him know!

meager rain
#

is us medium server ok? I can't join the server

noble terrace
meager rain
#

@noble terrace disconnected: connection attempt failed

#

@meager rain i'm korean and it seems another korean player can't join either

#

any idea?

noble terrace
meager rain
#

@noble terrace not working

noble terrace
meager rain
#

@noble terraceok ty

fallen marten
#

SOMEONE IS HACKING SO HARD ON MAIN

#

where do i report

gray quarry
#

someone is esping on main beyond belief

whole raft
marble mantleBOT
#

Hey, @fallen marten

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

whole raft
marble mantleBOT
#

Hey, @gray quarry

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

high compass
#

do I open a ticket to get vip back?

thin plover
high compass
#

Something like that I had VIP on medium on force and during the wipe my name wasn't yellow and I was in queue earlier but I want to get it fixed before next wipe

#

same thing happened to my buddies but I think they got it fixed idk how tho

wispy bison
#

I got kicked even though I didn't use any cheats.

thin plover
thin plover
wispy bison
#

Spica

wispy bison
thin plover
marble mantleBOT
high compass
#

ty

wispy bison
thin plover
thin plover
marble mantleBOT
#

Hey, @wispy bison

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

wispy bison
wispy bison
thin plover
#

it's up to you if you want to keep playing with them but if they believe their ban is wrong as well they can appeal

#

we do not share evidence for good reasons

wispy bison
thin plover
#

make an appeal

#

but we are very sure in our decision to ban your friend

wispy bison
thin plover
#

I've told you to make an appeal and your friend was cheating but he can make an appeal as well

wispy bison
thin plover
#

huh...

wispy bison
#

We are Japanese and are here to improve our gaming skills despite the ping difference with other countries.

#

In other words, we have no reason to use cheats.

thin plover
#

sure... you can write all of that in your appeal

ocean moon
#

I am getting the same issue on Rustoria Medium as well but I have other teamates that are currently loaded into the server

subtle blaze
#

i need support

#

servers wack you ban a 12k hour player for "cheating"

marble mantleBOT
#

Hey, @subtle blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

marble mantleBOT
#

Hey, @subtle blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

subtle blaze
#

just did

#

just didnt make sense

smoky cape
#

Standard response time is 1-3 buisness days

subtle blaze
#

yeah thats trash

#

how would i have gotten banned

#

by admin?

smoky cape
#

They will look into your appeal to see if you are able to get unbanned or not

subtle blaze
#

thats crazy i have no eac ban etc 12k hour does it make sense no

marble mantleBOT
subtle blaze
#

76561198212628499

noble terrace
subtle blaze
#

thank you

peak oak
#

i just got kicked from us long and now i cant see the server what is going on?

spice dew
#

Same with US Main

peak oak
#

ok i see it now never mind

#

that was weird

mint bronze
#

same with 5x trio us

noble terrace
wispy bison
ocean moon
#

Is anyone else unable to connect to Rustoria US Medium? I am still getting the "Connection Attempt Failed" message and have reset everything. only server that doesnt work

ocean moon
#

I am in south Korea

cyan solstice
#

us.mian what is after the next clearance

ocean moon
noble terrace
ocean moon
#

Yes i should have alrady done that

noble terrace
cyan solstice
#

us.mian What time is the next clearance

cursive kayakBOT
#

@cyan solstice

:flag_us: US Main

IP: connect main.rustoria.us:28010
Next Wipe: <t:1705608000:F> (<t:1705608000:R>)
Wipe Schedule: Thur @ 3PM EST
Blueprint Wipe: Force Wipe
Map Size: 4500
Team UI: 16
Vote for Next Map

cyan solstice
#

Thank you、

#

How do we view the personal data of our servers

noble terrace
cyan solstice
#

Yes and other data

noble terrace
cyan solstice
#

Thank you

noble terrace
ocean moon
thin plover
#

it's a risk but if it happens we'll fix it if you let us know in discord here

lime otter
#

Is backend message bug fixed?

coarse kettle
#

KOREAN CAN`T JOIN RUSTORIA MED

lyric basalt
cyan coral
#

Need admins, got proof of kids teaming.

rotund sandal
#

what happened with rustoria

errant shore
#

@fossil igloo need fix Eu long R8

lyric basalt
#

!ticket

marble mantleBOT
#

Hey, @iron relic

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

marsh isle
#

What does it do if you get banned for playing with a cheater?

marble mantleBOT
#

Hey, @marsh isle

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

trail turtle
#

hey admin please check
kr players can't access us medium

#

sever time out again.. again... again.....

#

plz T_T

subtle cape
trail turtle
# subtle cape Our team is working on it.

knowing that our base was being raided with rust+, we couldn't get in, we couldn't stop... the team members are very sad...
so sad and tired to have this happen..

subtle cape
#

Understandable

lament shell
#

yo

#

i just got banned bc my allies were cheating

#

i had no clue they were cheating

#

they just sounded like friendly people

#

so me and my duo invited them to team

warm scaffold
#

hey i know i just put in my ticket but could an admin maybe dm me with some more info regarding it? im really confused

subtle cape
marble mantleBOT
warm scaffold
lament shell
#

i sent an appeal

subtle cape
subtle cape
warm scaffold
slender spruce
#

Me and @lament shell We just got banned because we invited our neighbor to team didnt even play or do anything with him separate bases everything then out nowhere boom banned

lament shell
#

i have a clip of us getting banned if that has any help

slender spruce
#

Why does banning work like that? we wernt even in the same base anything never even talked to em or saw em only to get onto team when they asked us if we could ally becuase we live close

slender spruce
coarse kettle
#

korean can`t join rustroia us med

subtle cape
slender spruce
meager rain
#

한국에서 접속하면 USMEDIUM 안들어가지고 VPN쓰면 들어가지긴 합니다. 러스토리아는 VPN 허용이라 써도 상관없어요. VPN쓰던가 해결되기전까지 안하던가 일단 문의는 넣어놨습니다 한참전에요

#

I'm just saying stop complaining about can't join us medium server since i already made ticket and there is another possible way to join server by using VPN

unborn palm
#

Can you come vc?

subtle cape
jagged ruin
#

Hello. How can I receive my 10 £ because I’ve played and earn top 9 in base invaders?

subtle cape
deft kestrel
#

Waiting for my unban, which I received for no reason. DAY 33

modern wedge
#

Hello.. where can i get help, servers related??

lyric basalt
modern wedge
#

@lyric basalt will dm now thanky you!

unborn palm
unborn palm
#

@lyric basalt Please look dms

#

I cant submit a ticket for the problem, due to me making an appeal and i forgot to respond to it

glacial creek
#

good day guys, I don’t know where to turn but I would like to continue communicating with the admin on the site about the ban Appeal #d87cef

elder flicker
#

ocean thistle
unborn palm
ocean thistle
unborn palm
ocean thistle
#

Please include any and all information in the appeal. The admin in charge of your appeal will review it :)

unkempt sundial
#

@unborn palmshut up

next solstice
#

dumb

ocean thistle
#

@unkempt sundial@next solstice If you do not need support please leave this channel and/or move to #general Thank you.

next solstice
analog raft
#

Can we use MIDI file to auto play instrument in game?

neat pumice
#

To store the midis

analog raft
#

okay thx, the last time I try it my game crashed

neat pumice
#

You need to be actually able to play the instrument when you run the command if I remember correctly - couldn't say why your game crashed however, should work fine 🙂

whole raft
#

!appeal

marble mantleBOT
#

Hey, @waxen jetty

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

eager bane
#

where can i report people?

ocean thistle
marble mantleBOT
#

Hey, @eager bane

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

lucid briar
#

trying to get moving with the points system but its not working. i am following the youtube steam twitch and discord but only steam and discord are showing up. i have been following the other 2 for 2 days but nothing is working

raven mist
#

Twitch and youtube are not working atm afaik, lemme ask for an update tho

thick girder
#

when do we get the £10 from the tir test event

hollow thicket
#

EU Mondays wipes in 10m or in 1h 10m?, I cant tell because the time of the bot says 2 diferent things

lucid briar
#

well let me know when its fixed. i dont follow for free. unfollowing

whole raft
#

Wrong channel

ornate terrace
#

When eu main woe

#

Wipe

visual lichen
#

Where I go to report someone. they really obvious too

rotund hazel
marble mantleBOT
#

Hey, @visual lichen

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

cosmic rivet
#

Hello admins. Why are boats lagging only on the rustoria? Every 3 seconds it throws you out of it. If you swim at high speed, it also causes huge damage

whole raft
cosmic rivet
marble mantleBOT
#

Hey, @cosmic rivet

If you are experiencing connectivity issues, such as:

  • Rubberbanding
  • Time-outs
  • Noticeable ping or packet loss spikes

First try closing Rust and restarting Steam. If this doesn't work, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #network-support-old and provide your SteamID64 and any other relevant information so you can get the issue resolved faster.

cosmic rivet
#

This is definitely not a network)) Throws out my entire team, and not only that. The boat bug is popular on your servers

whole raft
#

Can you open a ticket

#

!ticket

marble mantleBOT
#

Hey, @whole raft

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

raven mist
whole raft
#

One ticket less then, thanks @raven mist

civic pike
#

Whats goin on with eu mondays?

edgy current
#

оло хуесосы что с сервером опять

pliant slate
#

not again

woven haven
frail sedge
#

HELLO RUSTORIA

marsh wave
#

way steam time out????

frozen wing
#

steam auth timeout

pliant slate
#

same happend last time

civic pike
#

fix ur server

dusky lagoon
#

what happen eu monday?

ocean thistle
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!sm 60s

marble mantleBOT
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:ok_hand: The slowmode delay was changed from 5 seconds to 60 seconds in this channel.

vast blaze
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every fucking wipe

pliant slate
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yea i know

frail sedge
#

the worst server ever)

civic pike
dusky lagoon
#

im sure they can afford it

frail sedge
#

Guys why you still playing on RUSTORIA?) The worst servers ever. Another hosts are GOOD

civic pike
#

12 minutes late wipe, we love rustoria :DDDDDDD

marsh wave
#

What is Steam doing?

mystic escarp
#

steam ! time !

frail sedge
vast blaze
#

it isnt steam lmao try joining any other server its all working

ornate terrace
#

bero you are so fantastik

fallen adder
#

bunu yazan tosun okuyana gosun

vast blaze
frail sedge
civic pike
#

fuck rustoria honesly

pastel fog
#

ayu hello

marsh wave
#

hallo

edgy current
#

оло бляди

cerulean roost
#

курвы серв где

sterile flicker
#

we cant join to server

daring yarrow
#

toria at its finest

pastel fog
#

can you open this server admin I will kiss you

short sun
#

FKCIN SERVER

marsh wave
#

steam so bad

civic pike
#

its gonna wipe in like 2 hours

strange rapids
#

Me right now because server won’t wiped

hollow edge
#

good server🤟🏻

near halo
blazing quartz
#

Nice vip 🥴

cinder turret
#

its gonna wipe in like 2 hours

ocean thistle
#

We're aware of EU Mondays and our wonderful dev is on it Alarm

marble mantleBOT
#

:ok_hand: channel locked by Hai (@hai.xo)

ocean thistle
#

It's up!

marble mantleBOT
#

:ok_hand: channel unlocked by Hai (@hai.xo)

ocean thistle
#

1st

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@fossil igloo be second

fossil igloo
#

hi

rotund hazel
#

third!

ocean thistle
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!sm 5s

marble mantleBOT
#

:ok_hand: The slowmode delay was changed from 60 seconds to 5 seconds in this channel.

eternal aurora
#

bismillah

lone gust
#

my vip doesn't work, can i have help please

rotund hazel
marble mantleBOT
#

Hey, @lone gust

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

marsh stratus
#

got cheated on stream just now can admin dm me

whole raft
marble mantleBOT
#

Hey, @marsh stratus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

lone gust
#

do u see my tickets ?

marsh stratus
#

!appeal

marble mantleBOT
#

Hey, @marsh stratus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

whole dagger
#

!report

marble mantleBOT
#

Hey, @whole dagger

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

grand charm
#

I got vip on the wrong server

#

help me

#

I was going to buy it at EU Mondays. I bought it for US Mondays 😦

thorny dune
grand charm
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I can't send messages to the channel

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@thorny dune

whole raft
#

Click the green button at the bottom

grand charm
#

Tank you 🙂

near halo
#

i got " ban evasion " ban for using a vpn help admin

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

gray dew
#

i cant claim my discord kit

near halo
marble mantleBOT
near halo
#

76561199157509488

tired dagger
#

@marble mantle

ocean thistle
whole raft
near halo
#

Please assist, they're saying that I have an account that I owned got banned

near halo
#

or will I get unbanned

noble terrace
#

You can re-appeal when your game ban is 180 days old, which is in 70 days as Hai said

near halo
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I don't have any game bans tho 😭

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I got banned by the use of vpn

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please look into this

gray dew
# whole raft Is it linked to?

i have my steam account linked my discord account when i do / commands to claim kit it says "you dont have the permissions to use this kit"

noble terrace
near halo
noble terrace
#

it is not a mistake

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we don't provide evidence to players

near halo
#

dude.

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This is incompetent

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You can check two of my steam accounts don't have game bans

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I don't assosicate with anything whatsoever

tired dagger
#

Need a mod

noble terrace
tired dagger
#

I need an admin asap

noble terrace
whole raft