#support

1 messages · Page 346 of 1

clever jolt
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<@&274971100184576010>

torn heart
#

What?

clever jolt
#

"Are your cheating control teams currently working?

ionic mortar
torn heart
#

Admins are always looking at tickets if that is what you are asking

clever jolt
#

yes

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"How many minutes does it take for them to review? Because responses to tickets are very delayed."

torn heart
#

sadly it's not possible to look at every single ticket the moment they are submitted

clever jolt
#

For tickets where it's stated that the player is no longer active and they are closed, they often get overlooked because most of the time, the issue has already become irrelevant.

zenith pollen
noble terrace
clever jolt
#

EngincanDogan
• Today at 1:34 AM •
INITIAL MESSAGE Unfortunately, one hour is too critical.

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@noble terrace

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Ticket #d312e1

rose marsh
#

Wondering if I need to whitelist ExitLag to play Rustoria.co US?

quiet token
#

yo admins
if I know player who use scripts on Rustoria EU long, is banable for hem?

near halo
marble mantleBOT
#

Hey, @quiet token

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

naive notch
#

!appeal

marble mantleBOT
#

Hey, @naive notch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

analog pumice
#

!map vote

marble mantleBOT
#

Hey, @analog pumice

To vote for a map, follow the instructions below:

  • Head over to https://rustoria.co/maps and sign in with Steam
  • You have 6 different map options to choose from per server
  • Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

  • All our official servers (Main, Mondays, Medium, Long & Small)
  • 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

sharp jetty
#

One of my friends got banned for doxxing how long is that ban or is it even able to get unbanned

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that was ingame btw

near halo
sharp jetty
#

he just said his name in game

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it was a old member that insided him

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not like full doxx

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it was only his first name

near halo
#

Well he can appeal himself and explain that then

sharp jetty
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ok

normal patrol
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yo mods

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bro going beast on us mondays

near halo
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Why do i keep getting timed out? us 5x

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Been on here years and have never had an issue

normal patrol
molten flicker
serene night
#

Yo I subscribed to the Rustoria Youtube but it is saying I didn't on the website

molten flicker
molten flicker
weary needle
#

why am i getting disconnected every 20ish minutes? never had this issue before

native cove
indigo raptor
#

I opened an appeal for the ban, I painted everything and they just close my ticket, no one answered

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Appeal #73606f

molten flicker
indigo raptor
#

No one wrote anything at all, it’s not clear why

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How could he reject her without saying the reason why he refused?

molten flicker
indigo raptor
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Should I create a new appeal??

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Why the hell am I getting banned for nothing? I played calmly, it’s not my fault that we lived next to the streamer and raided his neighbor

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and after the raid he writes Ban evasion to me and a friend. How we registered, 10 seconds didn’t pass and it kicked

molten flicker
#

If you have any doubts about this you can appeal again, but of course the administrator will lift your ban if you have not violated the server's rules.😀

molten flicker
indigo raptor
#

I can't file an appeal netts blue button it doesn't light up

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And the question is, my friend played with cheats on history a year ago, can he be unbanned?? if a year has passed

molten flicker
molten flicker
indigo raptor
#

without writing an appeal?

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Don't you think this is some kind of mistake?

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That the admin banned you on purpose and won’t let you do anything right now. Where to complain?

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The administrator wrote nothing at all, I want to file a complaint against the one who banned me

molten flicker
indigo raptor
little vortex
#

Hello! I would like to get some more info on Appeal #fbbd48. I was banned for hacking yet I wasn't and would like to discuss the situation more in depth with whoever made that decision. I've had zero prior bans, mutes, etc and still play on many other servers. Very confused and would love some answers! Thanks so much.

naive kindle
little vortex
# naive kindle Looks like someone in your house has been banned for cheating

Hey! Thanks for getting back to me. Interesting. I do play on a shared connection and sometimes have quite a few people coming in and out of where I live, who also game. If there was someone where I live hacking why doesn't it say "playing with hacker" on my ban? It only says "hacking" which isn't the case. My account is squeaky clean-never had anything negative against me. It's really bothering me that I'm permanently banned from a server that I've been apart of for a long time and for something I had zero association with or knowledge of. Is there anyway that we can rectify this?

tawny peak
#

Hi I played rustoria around a month ago and purchased VIP right after purchasing I canceled my subscription and removed my card details, I didn't notice but rustoria kept billing my card for next to weeks without me realising until today where I went back onto the website and had to again cancel my subscription when I already did that

molten flicker
tawny peak
#

Yes it was sorted thanks

molten flicker
brittle hearth
#

Why doesn't my ban show time remaining?

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Team up with hackers

nocturne iris
shy heath
#

/ticket

marble mantleBOT
#

Hey, @shy heath

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

near halo
#

!ticket

marble mantleBOT
#

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

frigid kernel
#

How much time need to play on server for map vote?

coarse wharf
#

What time do the us monthly servers restart? I can’t find the info anywhere but I could be mildly stupid. Just mildly though

lyric basalt
turbid patio
#

question i been trying to get on since last night everytime i log in 2 mins i disconnect. i updated drivers reset wifi reinstalled rust and still. i can play any other server fine just disconect from this one?

hollow current
turbid patio
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just says disconnected try again im going to verify integrity now see if that helps

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disconnected time out

hollow current
marble mantleBOT
turbid patio
#

posted

hollow current
turbid patio
#

76561199099046275

hollow current
turbid patio
#

cool thank you

indigo raptor
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How long does it take to remove the ban automatically?

peak musk
#

@hollow current

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<@&274980199668645888>

lyric basalt
#

?

peak musk
#

what ?

image.png
runic marlin
#

Good start would be to type out your issue before tagging a whole role first 😛

#

!appeal @peak musk

marble mantleBOT
#

Hey, @peak musk

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

peak musk
indigo raptor
#

How long does it take to remove the ban automatically?

runic marlin
runic marlin
indigo raptor
runic marlin
peak musk
#

это русский канал?

indigo raptor
#

So I'll never get banned?

indigo raptor
#

@runic marlin

unborn brook
#

!appeal

marble mantleBOT
#

Hey, @unborn brook

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

runic marlin
hexed nimbus
hearty brook
#

Why was I banned? I wanted to play today, but I was banned. Could it be because my man was playing with cheats? Well, if it's because of that, then I found this person in the chat and didn't know about it. Is there a chance to unban? I have a disconnected : hacking

warm tusk
marble mantleBOT
#

Hey, @hearty brook

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

pale cave
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hi, I was banned for an abuse bug, I didn’t do anything, can you help me?

molten flicker
marble mantleBOT
#

Hey, @pale cave

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

indigo raptor
opal mirage
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hello. I was unbanned, but not unbanned)))

image.png
indigo raptor
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@runic marlin

opal mirage
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Am I in some kind of loop?)))

lone hinge
opal mirage
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But I wrote yesterday that I had some kind of strange ban...

pale cave
#

Гриша

runic marlin
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What message did you get with your rejection? @indigo raptor

opal mirage
#

Unbanned 4 hours ago...
Should I wait 15 minutes from the first connection attempt after being unbanned?

opal mirage
indigo raptor
lone hinge
opal mirage
#

Please send me that link to your Steam ID

indigo raptor
lone hinge
marble mantleBOT
opal mirage
#

76561198204610929

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)))

wooden fjord
#

how to make ticket

molten flicker
marble mantleBOT
#

Hey, @wooden fjord

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

ocean thistle
opal mirage
#

No problem

runic marlin
turbid patio
#

im still waiting on network support i think my base is decaying couldnt get on sinve last night

ocean thistle
wooden fjord
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I already make ticket in sever how long him gonna being check and ban

turbid patio
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im gonna restart the modem rn thats the only thing i havent done yet

ocean thistle
wooden fjord
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Sea long

ocean thistle
ocean thistle
flat sparrow
near halo
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its been 6 days and no one respone to my appeal

coarse wharf
#

Are autoclickers against the rules? I tried searching around for info and seems like facepunch doesn’t care and apparently while some servers frown upon it it’s usually not against the rules and apparently hard to detect for admins which doesn’t make sense to me but basically point is for at least a week there’s been several people straight hogging up the fertilizer trade at outpost 24/7 and I’m 99% sure at least the 3 main ones doing it are doing so completely afk and using an autoclicker set to like 2ms click timing because I can’t trade at all while they’re there and they sit there for hours so I tested my theory by using a autoclicker and still I barely got any trades even at 1 click every 2ms then I set the timing to 1 click per 1ms then I started getting most of the trades (it’s an NA server and they’re foreign so presumably we’re both set to 1ms but their ping is higher) but I don’t want to get banned from the server or game. Its just the included software with my steelseries mouse for the extra buttons and I only used/will use the autoclicker while manually holding it down/wasn’t afk like the other guys but still if it’s against the rules I won’t do it again and I’ll just report the dudes doing it because it’s so stupid that people literally rely on it to get everything in game instead of actually playing the game and the rest of us especially us solo players have to spend a year farming and pvping for enough to research and tech tree instead of just having 30 mins worth of trades to get basic bps. Anyway rant over, please don’t ban me lmao

tawdry pulsar
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What the flip

coarse wharf
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Jesus I typed a book my bad lmao

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I gotta stop ranting😂

wooden fjord
ocean thistle
# coarse wharf Are autoclickers against the rules? I tried searching around for info and seems ...

Unfortunately, it is extremely difficult for us to moderate something this when using vending machines. I can totally understand your frustration, however there is not realistically a way for us to tell if someone is using a program and it would be quite the challenge to actively moderate it across all our servers. Therefore it's up to Facepunch to moderate this area. I recommend creating an F7 report both regarding the specific person using this program, however I also recommend creating another F7 in the bugs or suggestions category, encouraging them to moderate this.

tawdry pulsar
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I don’t think autoclickers are against rules bc I see people in outpost all day using them for fert

opal mirage
flat sparrow
ocean thistle
wooden fjord
#

yeh I sure before I offline

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can you check him pls and watch him

tawdry pulsar
wooden fjord
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sorry

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my first time doing ticket

coarse wharf
wooden fjord
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cuz of this hard cheat

tawdry pulsar
wooden fjord
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I already do it

opal mirage
#

Everything worked out, thanks for the help!
And also, why did I even get banned after 8 months on another server? Is this some kind of system error?

image.png
tawdry pulsar
wooden fjord
#

hope that guy and whole team ban

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hard cheat in big zerg

opal mirage
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the ban is gone

near halo
#

Appeal #3d5995
please check it its been 6 days no respone !

wooden fjord
ocean thistle
ocean thistle
terse frost
#

also, i know they can take a while but I posted an unlink request 2 days ago (wrong discord account) on the link account page, is there any average request response time for unlinks?

wispy swallow
#

Hello, my appeal was canceled without any response or apparent reason!
I hope someone can help me with this 😕
Appeal #cea038

ocean thistle
runic marlin
#

!ticket @gleaming jay

marble mantleBOT
#

Hey, @gleaming jay

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

hidden thunder
#

Hey, we run a big clan and i'm trying to setup a private server to check a build location - but it didn't generate the exact map that will probably win on rustoria main, have there been any issues with this?

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i put in the exact seed and size from the website

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nvm sorry i messed up i didnt see the giant red warning "You're currently viewing a Custom Map! Using the same seed and size displayed will not generate the same map on your server."

lyric basalt
hidden thunder
naive kindle
#

rustoria github

hidden thunder
#

hehehehh ill check it out

next gorge
#

hacker on us mondays yes i already made a ticket

marble mantleBOT
#

Hey, @next gorge

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

hidden thunder
#

@next gorge hey and also the mods havent you experienced an insane amount of hackers in the past few weeks?? its like hacker covid (thank you guys for taking them out)

meager star
#

!ticket

marble mantleBOT
#

Hey, @meager star

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

brittle hearth
#

But my ban doesn't show the time

topaz cairn
#

yo

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any admin

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my points on 10x eu got reseted

queen topaz
#

rustoira long us has broken evalvators in missle silo

lucid trail
marble mantleBOT
#

Hey, @queen topaz

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

queen topaz
#

submitted a ticket. waiting in missle rn

supple burrow
#

can people get baned for useing auto clicker?

near halo
wispy folio
#

can any admins help on us long?

split ledge
#

Playing on Vanilla US Mondays and since yesterday have been experiencing time out discconects every few min. I’ve been playing for 2 days just fine. Using Ethernet and have fast speed, also reset modem, reinstalled game. No other online game is experiencing issues. Not sure what is causing this.

mellow tangle
#

playing 2x vanilla ands just got disconeectet for playing with a hacker i had been solo and i wantet some stone and tools he gave it to me and invitet me into team and 3 mins later i get disconnectet any1 help?

lucid trail
#

pretty sure its a steam issue though

lucid trail
lucid trail
marble mantleBOT
#

Hey, @mellow tangle

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

wispy folio
split ledge
lucid trail
marble mantleBOT
#

Hey, @wispy folio

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

wispy folio
near halo
#

so the ban remove ?

image.png
#

but I didnt get reply

lucid trail
wispy folio
hexed nimbus
lucid trail
wispy folio
near halo
hexed nimbus
#

dont connect and try again in 15 min that gives the server time to sync data

wispy folio
near halo
#

bro I join eu small its alright didnt kick me

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broooooo finnalyyyyyyy

wispy folio
near halo
lucid trail
near halo
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I love u all guys

wispy folio
lucid trail
hexed nimbus
wispy folio
#

ok

wispy folio
#

too loaded

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only ak ive ever gotten

hexed nimbus
#

depending where you at you could backtrack maybe and get out the same way

wispy folio
#

not in missile silo, need blue card to open the top

hexed nimbus
#

yeah dont know if you got a mate to help you

wispy folio
#

even if i had someone to open it there is no way to get out without the elevators

normal magnet
#

US long switches are not working at mouments to open doors or anything

vague iris
#

When does server do a restart next?

wispy folio
#

or a server restart

hexed nimbus
near halo
#

how can I se the next wipe map for eu small

lucid trail
lyric basalt
trail otter
#

wher is rstoria eu smoll?

lucid trail
lyric basalt
void condor
#

Eu-Small should be back now

brittle hearth
#

Why doesn't my ban show the time?

void condor
#

Give me your steam id, I'll take a look

brittle hearth
#

The administrator said my ban was for seven days, but when I tried to connect to the server it didn't show the time.

near halo
marble mantleBOT
near halo
#

post your steam id here

brittle hearth
brittle hearth
void condor
#

You'll be unbanned in 4 days 22/10/2023 11:52pm UK time

brittle hearth
#

ok Thank you

rich crown
#

Hello. I was banned by mistake. You can help me? Support on the site does not respond for more than an hour

blissful herald
rich crown
blissful herald
#

where did you appealed as I do not se your appeal ticket

rich crown
blissful herald
#

just found it, what does it say when you try to connect to server?

rich crown
blissful herald
rich crown
topaz cairn
#

hey , my points reseted on eu 10x

#

my /s points

desert shore
#

76561199183182607 why was i banned

blissful herald
marble mantleBOT
#

Hey, @desert shore

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

topaz cairn
#

any admin can help me ?

lucid trail
analog pumice
#

!map vote

marble mantleBOT
#

Hey, @analog pumice

To vote for a map, follow the instructions below:

  • Head over to https://rustoria.co/maps and sign in with Steam
  • You have 6 different map options to choose from per server
  • Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

  • All our official servers (Main, Mondays, Medium, Long & Small)
  • 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

topaz cairn
lucid trail
marble mantleBOT
#

Hey, @topaz cairn

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

marble mantleBOT
#

Hey, @gaunt bone

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

gaunt bone
#

i keep crashing and it only on youre guy's server's

past crane
#

Has the false banning system bewn fixed yet?

gaunt bone
granite trail
#

!appeal

marble mantleBOT
#

Hey, @granite trail

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

abstract moss
#

wtf is going on

#

get kicked ever 2 min

#

fix ur fucking game

hexed nimbus
#

What was the message you got

abstract moss
#

timed out

#

iver 2 min

hexed nimbus
#

Steam auth time-out

abstract moss
#

no just timmed out

lucid trail
hexed nimbus
#

👆

abstract moss
#

happened again

#

it says disconnected: timed out

lucid trail
#

pretty sure its a steam issue started after last nights maintenance mb try asking steam support

abstract moss
#

its only this server

hexed nimbus
#

You could try to power of your modem / router for a min then turn it back on if that doesn’t help make a ticket like wtuy said in #network-support-old so the can investigate the issue

#

Don’t forget not many servers get the amount of connections to it at the same time

gaunt bone
#

idek whats going on

#

@abstract moss

#

did it just start happenign today/yesterday

gaunt bone
lilac steppe
#

i am having the same problem

#

out of nowhere i am being timed out every couple minutes

hexed nimbus
#

Could also try to close steam fully and restart rust

lilac steppe
#

ive restarted my computer multiple times and updated drivers also played us mondays temporarily and had no time outs

gaunt bone
hexed nimbus
gaunt bone
split ledge
#

Multiple people reporting it on playrust as well. Looks like a steam issue. It’s been happening to me since yesterday

gaunt bone
#

after that i rerstarted pc then my modem

lilac steppe
#

yeah mine started yesterday too

gaunt bone
#

its so fucking annoying

split ledge
#

I’ve done everything, there’s nothing we can do I think. Network support mod said the same :/

gaunt bone
#

everytime they release an update their bugs

#

like the rock glitch last force wipe

#

and now this lol

little dust
#

Admins need help\

gaunt bone
#

lol

little dust
#

no admins on or we just chilling

gaunt bone
#

its like the engineer's i work with lol they just give us the blueprints even tho theirs shit thats fucked up on them lol

split ledge
#

I’m wondering why it’s selectively effecting a few people. Got plenty of friends with no issues timing out

lilac steppe
#

definitely annoying i was trying to finish my bps and timed out at recycler

gaunt bone
hexed nimbus
#

Yeah it’s sad but this is just things you can try that helps sometimes and many didn’t think about It’s just the basics that many forget to do but if you tried it and didn’t work then I don’t know mate. It’s a shipshow last few months

lilac steppe
#

maybe cause were so good they dont want us on

gaunt bone
#

ive checked my driver's and everything

lilac steppe
#

lol jk

gaunt bone
#

checked my files idk

#

i might try deleting and reinstalling maybe

little dust
#

Need support??

gaunt bone
#

already have a ticket lol

hexed nimbus
#

Yeah drivers reset modem verify is helpful in most but not all cases

split surge
#

why i am ban? im a new player, y start play like 3 days and the ban say i was banned from 1 month 😦

gaunt bone
hexed nimbus
marble mantleBOT
#

Hey, @split surge

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

gaunt bone
#

first thing i did

split ledge
#

Give it time I guess, I deleted the game, verified filed, reset modem, everythang. No bueno

little dust
#

I need support admins on vacation??

split surge
#

thanks

gaunt bone
hexed nimbus
little dust
#

deadass?

split ledge
gaunt bone
#

bro

#

so we fucked then

#

until they finaly decide to patch it in liek a week

split ledge
#

Network support says internally its saying steam invalid auth session when kicking us

gaunt bone
#

why tho

split ledge
#

🤷🏽‍♂️

gaunt bone
#

as in we basicaly arent authorixzed for the game

sleek drum
#

!ticket @little dust

marble mantleBOT
#

Hey, @little dust

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

hexed nimbus
#

Why do I time out on Rust?
This error indicates that EAC was unable to authenticate your connection. You should ensure that you always launch Rust by using the Steam games library as launching Rust using other methods will result in EAC not launching which will lead to errors.

#

That’s all FP has to say about it

gaunt bone
#

how would u launch rsut without steam lmaoi

#

unless u have it to ur taskbar whiuch wiouldnt work

hexed nimbus
split ledge
#

Mighty Mike yeah, I even reinstalled EAC 🥲

#

Definitely on steams end. Theres too many people being effected by it

gaunt bone
#

why not just remove it temporarily

#

until they figure it out

split ledge
#

It’s not effecting enough people. This happened in the past and facepunch tweeted about it. This time it’s not effecting as many people I’m guessing

hexed nimbus
#

Smaller servers don’t seem to have the issue might be the amount of connections at the same time that steam can’t handle got no other explanation for it

gaunt bone
#

but thatb makes 0 sense

#

as it just started happening

hexed nimbus
#

Yeah no clue mate rust always been a mystery 🤣

gaunt bone
#

fr

#

shits so annoying if its not fixed my tomorrow ima cryu

#

as im tryna play thursday wipe

hexed nimbus
#

Just keep trying with interval’s not spam connecting

gaunt bone
#

lol

hexed nimbus
#

Well gl guys hope you can all join soon but I got work early and it’s almost 1 here so im off to bed

little dust
#

I got raided on rustoria us Mondays which I was fine with until 5 minutes after they got banned for cheating

#

Anyway I could get my loot back?

#

<@&274971100184576010>

#

<@&274980199668645888>

#

Only reason they raided me was cus they espd my ak in my hand

lyric basalt
little dust
#

let me guess “rustoria admins cannot alter the effects of the game” lmao had this copy pasted

#

How did I know

lyric basalt
#

They cannot give you anything back sadly

lilac steppe
#

uninstall and reinstalll fied my timing out problem

little dust
#

If I had 140k subs I’d probably be getting it back lmao unfortunately not a YouTuber so I don’t get those privileges

near halo
#

Lol

toxic shard
lucid trail
near halo
#

Being a YouTube doesn’t mean anything everyone is treated as the same player

split ledge
split ledge
little dust
#

See that’s what your telling me but I have a feeling if Stevie dmd one of y’all and asked for his loot back from cheaters he’d get it

lilac steppe
#

right when you wrote that it timed out

split ledge
noble terrace
lilac steppe
#

im mad lol

toxic shard
little dust
#

It’s alright though I was done with my wipe after a raid defense I fulfilled my wipe thanks rustoria once again for the fun playing experience! That’s not sarcasm btw I’m being deadass

little dust
split ledge
#

Can Rustoria mods do something to get more attention to this timeout issue ? Since yesterday many people have been getting timed out with logs claiming steam invalid auth

little dust
#

Like auto decay and all that

#

Fast decay whatever it is

toxic shard
#

Not on officials

#

our modded does, but those servers are not official servers

#

on officials you can't change anything that would affect the gameplay if you don't have express validation from FP

#

an exception for instance is the merge bandit/outpost

solid girder
little dust
#

I’m playing Marc your a great guy lmao

coarse wharf
#

Yo mods can y’all looks at HowdyDoody on US long? He’s literally just taking up all the drone shops to troll people

little dust
#

Appreciate yall for the new knowledge didn’t know it had to go through fp

lucid trail
coarse wharf
#

I have video of it but he’s doing it rn

little dust
#

Rustoria > Rusty moose

toxic shard
#

he is spending his scrap to do it, it's toxic but not rule breaking

coarse wharf
#

Ok

ashen light
#

@toxic shard

#

You here?

#

need help for Silo Missle

toxic shard
#

I can't go online right now, but someone else will see the message

ashen light
#

My elevator in Silo dont working

#

What doing need?

#

oh

#

elevator now enabled

toxic shard
#

it's quite bugged lately

jade flower
#

keep gettin timed out on us long

teal lintel
#

why the fuck do i keep timing out like fix ur fucking server

split ledge
#

Only rustoria is timing out for me

teal lintel
#

fix ur shit fucking servers

sleek drum
#

its an issues with steam

#

not rustoria

jade flower
#

i can join other servers no problem...

teal lintel
#

all other servers work its ur server

sleek drum
#

im having the same issue on other servers

teal lintel
#

cap

gleaming compass
#

why am i banned

#

i aint done jack squat

lucid trail
#

!appeal

marble mantleBOT
#

Hey, @lucid trail

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

gleaming compass
#

omg stop asking me to do appeals

#

i cant do appeal anyway idk my steam password

noble terrace
lucid trail
gleaming compass
noble terrace
#

No I cannot lol

gleaming compass
#

ughhh

noble terrace
#

If you're banned you need to appeal friend

gleaming compass
#

no pls

burnt zinc
#

qq

#

I have a problem, on the server "long" I have a notification (hacking)

#

how to solve this problem?

lucid trail
marble mantleBOT
#

Hey, @burnt zinc

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

subtle wedge
#

where to see the map thats gonna be chosen for EU main this wipeday? cus there are 6 now

lucid trail
subtle wedge
#

when is the time period over?

lucid trail
subtle wedge
#

ok ty

lucid trail
fallow summit
#

just an fyi you admins are the most egotistical and unreasonable grown men iv ever come across, i would rather play 100x jetpack PVE 2/150 pop servers then play rustoria again

lucid trail
thin mortar
#

Hey heyy

#

wondering how to make a report ticket

#

or any admin i can explain my situation to

near halo
marble mantleBOT
#

Hey, @thin mortar

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

lavish void
#

!appeal

marble mantleBOT
#

Hey, @lavish void

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

fair bane
#

I was banned for playing with a hack for 6 days, but those days have passed and the ban hasn't been removed

#

@marble mantle

#

<@&274971100184576010>

#

<@&874995535881326632>

#

<@&415898423460626432>

#

@shrewd helm

#

The days have passed but now it doesn't show any more days and I'm still banned

#

@frigid lynx

#

@urban mirage

frigid lynx
fair bane
#

help me?

frigid lynx
#

@fair bane did you make a ticket?

fair bane
#

The ticket says I'm not banned @frigid lynx

#

Just tell me to reconnect to the server

frigid lynx
#

but you cant connect?

fair bane
#

yea

raven bison
#

Steam ID?

frigid lynx
#

^

fair bane
#

76561199381276862

#

my friend also has the same problem

raven bison
#

@fair bane your ban has only recently expired, please give it an extra 10-15 minutes and let me know if you still have issues.

fair bane
#

ok @raven bison Thank you for your attention

normal magnet
#

looks like long is down

#

rustioria us long

humble zealot
#

yay, the roofcampers have to halt

near halo
coarse wharf
#

My bad, I was thinking it was a bug so I posted it here

#

I never had that happen before

strong oar
#

The website isn't letting me cancel my subscriptions

#

Nvm I figured it out, maybe make it easier to cancel instead of trying to funnel people into keeping it

odd mortar
#

US LONG down

strong oar
#

Shady business practice

sonic silo
#

hello, is rustoria us long down?

near halo
#

in discord

sonic silo
#

is there a reason I was dc'd and cannot reconnect?

twin hinge
odd mortar
#

@near halo is there an eta on the us long server

humble zealot
near halo
#

no

coarse wharf
#

I don’t know if you watched by video of the issue before deleting it but what’s with the rug changing to the startfish skin? I don’t own that skin as I showed in the video and that’s never happened to me before but this is the first wipe I’ve fully played on rustoria which is why I was asking

humble zealot
odd mortar
near halo
coarse wharf
#

@humble zealot Why would I “advertise” a stupid video like that? If that was my goal don’t you think I would’ve made it something worth watching or came up with an actual excuse? I uploaded to YouTube from my computer because I thought it was stupid but funny then linked it in the support chat which clearly gets less views than general… almost like I wasn’t doing it for views and instead because I have 1100 hours and it never happened before until now when I first play on rustoria. why are you so butthurt buddy?

rancid gulch
#

shouldn't it be the person who invited them?

near halo
rancid gulch
#

it's literally what u guys have put for the ban

#

what do u mean what cycling means

humble zealot
near halo
#

does it say plaing with hacker

rancid gulch
#

no it literally says cycling clan members

near halo
near halo
rancid gulch
#

these rules are braindead

#

im not wasting my time appealing this shit

coarse wharf
obsidian path
#

ticket

#

how do this work

sleek drum
#

@obsidian path !ticket

obsidian path
#

ty good mod

marble mantleBOT
#

Hey, @obsidian path

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

hexed nimbus
wicked abyss
marble mantleBOT
#

Hey, @rancid gulch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

short veldt
#

Can you tell me how tf can i know i invited a hacker to our team? and i got banned from 1 week to forever? he was playing for 1 hour and i wasnt even there

sick loom
#

how tf i report cheater

near halo
marble mantleBOT
#

Hey, @sick loom

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

regal python
#

lmao I just submitted a ticket and they're mad as hell because they are exposed. talking about being guilty

somber falcon
#

"This appeal has been suspended. The appeal will reopen on Thu Oct 19 2023. Once reopened, support staff will review your appeal again"

#

how long wait

wooden fjord
#

any admin online ?

toxic shard
wooden fjord
#

i have clip about cheater and i already make ticket yesterday but admin said that guy is legit

toxic shard
short veldt
#

can you help me Marc?

toxic shard
#

maybe, let's start by telling me what's the issue

short veldt
#

so we have a team and we invite people on discord to join our team, as usual

#

for the last year everything was fine, but 3 days ago i invited a guy

#

we usually make a BP base on server we want to play next so everyone gets BP.

#

So we invited this guy, i gave him a bag and he joins. after 2 hours i get a temp ban

#

for playing with a cheater

#

I said ok, filled out an appeal, and today i got perma ban

haughty canopy
#

u bagged in a cheater whats there to not understand

wooden fjord
short veldt
#

well we invite like 40 - 50 people to our team each month, what do others do then to not get cheaters in a team

haughty canopy
#

lmao

#

not play that deep

toxic shard
#

there are several ways

toxic shard
#

if you want to play with a big amount of new players without checking them, you accept the risk some might be cheating

haughty canopy
#

preach

toxic shard
#

there are several ways you can check new commors without admin perms

#

also your ban is not permanent, it expires on the 23th

short veldt
#

ah, ok. If it is that than ok. Cause before it said like 5 more dasys. Now it just says banned

toxic shard
#

CEST

short veldt
#

well now that i see what was the problem, the guy switched the account. he used different account for tryouts then switched for new one lol

regal python
#

Any admins online that can check tickets in the website for SEA long? There are some blatant cheaters in SEA long that they even make it as their content in their Youtube channel.

I did not call them out but upon submitting the report in the website they suddenly door camped, and is mad about the report I made.

There is substantial proof in there already, even in their video it says "Hack mode on"

wooden fjord
#

you still there

toxic shard
wooden fjord
#

tysm

regal python
#

it came to my attention that they changed name already

toxic shard
#

not a biggy for us

brave badge
#

@toxic shardHello, I need to find you for my appeal reply.

#

Appeal #dd7696

toxic shard
lucid trail
#

Ah mb

brave badge
#

Sorry, what do you need from me?

toxic shard
#

all your steam ids

#

(notice the "s" at ids)

brave badge
#

What's the meaning

toxic shard
#

plurials 🙂 I need more than 1

brave badge
#

I only one

toxic shard
#

ok

brave badge
#

what do you need me to do

cursive estuary
#

Hey I was banned for what should have been 30 days but made an appeal before and now that my time is up I can’t make a new appeal and I have not been unbanned, how should I contact support?

toxic shard
brave badge
#

Hi Marc what do I do

toxic shard
#

nothing I just denied your appeal

cursive estuary
brave badge
#

Is there any solution? Marc

plush vapor
#

how to send a video of a cheater?

toxic shard
#

I can see you made an appeal a month ago which got benied therefore it was not a 30 days ban

brave badge
#

This is a wrong ban

toxic shard
#

you need to contact him

toxic shard
cursive estuary
toxic shard
#

y

brave badge
#

Who to contact

toxic shard
#

until then there is nothing I can do for you

regal python
#

Hi, thank you for the response with my ticket. It's unfortunate that you can't do the full investigation due to the steam account is already inactive although he played yesterday.

However, we know where they live and know some of their new names. Please expect some new reports about them. I do investigative works IRL anyway.

Godspeed admins.

cursive estuary
# toxic shard y

I made the appeal as soon as I was banned because I had barely been on the server and just been hemp baseing, but it was denied because that wasnt a justifiable reason, im not sure why i couldnt assume my teammates could be serving the same ban time as me, i have ss of people from my team dming hoppel and him responding saying they are unbanned

#

also my screenshot above literally shows hoppel saying the bans are 30 days

#

ive tried reaching out to hoppel directly but got no response

toxic shard
#

nobody else would be able to respond to you

cursive estuary
#

wdym, no admin can help me but hoppel?

toxic shard
#

yup

cursive estuary
#

but i have dmd hoppel and he has not responded to me

toxic shard
#

Either no response is a response or it's just a question of time

cursive estuary
#

thats with my dms from hoppel and my friends dms from hoppel where he gets unbanned

toxic shard
#

It's not because your teamate got unbanned that you will

#

each player case is different

cursive estuary
#

how? we were both unbanned for the same thing

#

our entire team was banned because of association with a teammate who had a gamebanned alt

#

neither of us directly committed an offense lol

#

this is my playtime on any rustoria server in the past 3 months lol, i cant see how i would be perma banned with this playtime for an association ban because of a teammate with a gb alt

image.png
#

I even have a screenshot from the wipe i played for one day and all the cloth I had farmed haha

image.png
sick loom
#

GUYS

#

HOW I MAKE TICKET

#

fast

misty scroll
mighty drift
#

when is wipe on eu medium?

blissful herald
mighty drift
#

aaa

#

thx

lost lagoon
#

hi guys, i mentioned this last weekend but im having this issue on the EU 10x

rustoria stated that the turret new limit would not apply to the 10x and and im afraid there is this issue

picture attached. been like this for 2 weeks

20231019124107_1.jpg
minor temple
#

It just the after the 12th one?

native citrus
#

Help!!!!!SignAdmin

#

<@&274971100184576010>

ionic mortar
#

don't need to tag a whole Role. Please wait, appeals can take from 1 - 3 business' days. Thanks.

bronze shuttle
#

Ur ban is a complete mistake

native citrus
#

I don't want to miss my wipe, but I got a ban because of a mistake

ionic mortar
#

add all the information in the appeal

native citrus
#

you can enter the channel and talk to Onide please

#

we bought Vip and don't want to waste time on all this

near halo
#

One message removed from a suspended account.

native citrus
near halo
#

One message removed from a suspended account.

native citrus
#

16hours ago

ionic mortar
ionic mortar
bronze shuttle
#

not everyone getting banned for nothing lmao

native citrus
#

why should I waste my time on something that is not my fault

near halo
#

One message removed from a suspended account.

bronze shuttle
#

thats support channel , how much more time shall we wait for support

native citrus
#

02/12/23
I already had this

image.png
#

Please help me understand me

minor temple
native citrus
#

Can someone help me or am I just wasting my time?SignAdmin

minor temple
native citrus
#

go

native citrus
lost lagoon
supple burrow
#

got a question i trying to f7 some 1 his name not coming up int he names dose that mean he spoof his name?

minor temple
#

If you type report in F1 you can click on on the player report command to fill it

vague edge
#

admins go in and ban the bagoyuzers these are the ones who are shooting through a horse in safety they are now in the metro bagoyuzers

minor temple
#

Did you just create a ticket?

vague edge
#

yes, right now I sent a ticket through f7 to a player with a bug

hybrid pivot
#

76561199184257446

lucid trail
#

!ticket

marble mantleBOT
#

Hey, @lucid trail

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

dusty lynx
#

76561199032020621
this is my steam id
it? @here

#

Admins, save me, I'm banned you could ban me just like that
@here

lucid trail
marble mantleBOT
#

Hey, @dusty lynx

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

stuck holly
#

@balmy cypress 黑

balmy cypress
stuck holly
#

hey money man what‘s mean

#

so cool

north marsh
#

WIPE WANN

orchid yoke
#

WIPE??

pulsar pendant
#

what's happening with eu medium?

west osprey
unkempt adder
#

eu 2x unplayable can you check please?

#

so many lags

blissful herald
unkempt adder
chrome shell
#

how long will it ta

#

ke to get online again?

plush current
#

connect 205.178.168.128:2801O

tawdry wyvern
#

/ticket

marble mantleBOT
#

Hey, @tawdry wyvern

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

signal stag
#

how many times can somebody get banned from a server before its permanent?

deft sinew
#

i want to delete my staff applications i dont have time

topaz cairn
lusty dock
#

anyone remember when half the admins in here were assuring me that no one would ever spawn in cars and MLRS people in admin mode

#

then hoppel comes in and says it was him

#

i also appreciate how they didnt even acknowledge it after he admitted to doing it. maybe he signs people non-existant paychecks

bleak talon
#

z

noble terrace
tawdry pulsar
#

Is dale admin anymore ?

noble terrace
tawdry pulsar
#

Oh okay

lusty dock
#

did dale resign?

peak musk
#

<@&274971100184576010>
Good evening, Administration. I was banned on Rustoria EU Long, apparently for selling resources for real things, I didn't know that this was not possible, that I thought I would just get a mutation, but it wasn't my main server, I played on Rustoria EU mondays, but I got banned apparently there for advertising on Rustoria EU long, I can at least how to play on your main server Rustoria EU mondays, please, I ask you not to do this again.

ionic mortar
marble mantleBOT
#

Hey, @peak musk

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

peak musk
#

@ionic mortar , i have already written there, but they simply rejected me without explanation and something else.

agile mulch
#

my friend is getting kicked out for hacking. what should he do?

peak musk
#

I didn't even write there how everything happened, and they just rejected me there without explanation

lucid kindle
#

hello admins, please give me vip. there is 20403568i34 people in que, and i dont like it

ionic mortar
peak musk
#

plz help @ionic mortar

#

😦

ionic mortar
lucid kindle
ionic mortar
lucid kindle
ivory kite
#

gg medium

agile mulch
ionic mortar
marble mantleBOT
#

Hey, @agile mulch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

halcyon ingot
#

how can i report a cheater?

ionic mortar
marble mantleBOT
#

Hey, @halcyon ingot

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

radiant lynx
#

Any reason your medium queue hasn’t moved for over an hour

#

Not sure that’s right

blissful herald
radiant lynx
#

3 hours into wipe and it’s gone down 4 people

buoyant sundial
#

are you poor weetard? just buy vip

radiant lynx
#

No point mate going Prague tomorrow

peak musk
thick widget
#

How do I donate?

ionic mortar
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

peak musk
#

@ionic mortar No one warned me on EU long

ionic mortar
peak musk
#

And the warnings were mute?

ionic mortar
peak musk
#

I don't understand I'm just Russian

#

I was banned by the Admin who swami is currently sitting in the discord?

radiant lynx
#

Everyone must be having so much fun on medium

neat pumice
# peak musk I don't understand I'm just Russian

You've been muted, you were banned and warned by a Russian speaking admin not to do what you were doing, and proceeded to do the same thing a week later. There's nothing we can do for you in support, your ban will remain I'm afraid

agile mulch
#

my friend is getting kicked out for hacking. what should he do?

molten flicker
marble mantleBOT
#

Hey, @agile mulch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

hexed nimbus
marble mantleBOT
#

Hey, @agile mulch

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

molten flicker
#

oh, mike 👍

hexed nimbus
#

🤣

#

Im out

molten flicker
#

no worry

peak musk
#

?

quasi lava
#

my friend is getting kicked out for hacking. what should he do?

blissful herald
quasi lava
rocky needle
#

hello.Report cheater: coffeed. 17 ID: 76561199381433867. He can fly in rocket launch site

blissful herald
marble mantleBOT
#

Hey, @quasi lava

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

blissful herald
marble mantleBOT
#

Hey, @rocky needle

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

smoky field
#

me and my friend keep getting couldnt download level

#

anyone know fix 😄

brave solstice
#

can i get unban

warm tusk
brave solstice
#

denied

#

becouse my old acc got hacked

#

idk what to do

crisp dragon
#

algun admin español que me ayude a gestionar el vip ?

timid trout
#

!vipes

marble mantleBOT
#

Puedes apoyar a Rustoria haciendo una donación usando el siguiente enlace. Además, ciertas donaciones otorgan acceso a los beneficios del juego.

https://donate.rustoria.co/

timid trout
smoky field
fresh tide
#

Admin here? cant report

#

its not working for me

warm tusk
fresh tide
#

can i send you video from a guy using glitches

warm tusk
#

No, please use this !report

warm tusk
marble mantleBOT
#

Hey, @fresh tide

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

fresh tide
#

its not working XD

warm tusk
#

In-game or website?

fresh tide
#

website, i can do the video but i cant send video

#

i can do the report

#

but the video is not working

hexed nimbus
near halo
#

What time to wipe US servers today?

hexed nimbus
flint oriole
#

1v1 face off ( twitch con las vegas) and ultimate challenge ( twitchcon las vegas) is it possible to get twitch rival drops in rust when they are active??

wooden pike
#

Hey i just got raided by cheaters he raided directly into my secret loot room! can someone help me?

warm tusk
marble mantleBOT
#

Hey, @wooden pike

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

wooden pike
#

okay thank you

indigo obsidian
#

TICKET

warm tusk
marble mantleBOT
#

Hey, @indigo obsidian

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

sturdy junco
#

WHEN DOES us 2X WIPE

#

est?

warm tusk
#

It should show you your local time

timid trout
marble mantleBOT
#

Hey, @sturdy junco

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

umbral zinc
#

!appeal

marble mantleBOT
#

Hey, @umbral zinc

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

orchid solar
#

Is it possible to open a few more spots for VIP on EU Medium?

proud depot
#

Why am i banned for hacking i dont have hacks??+irs wipe

#

rustoria small

naive kindle
marble mantleBOT
#

Hey, @proud depot

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

cyan gust
#

Broooo someone unban me from 10x

#

Its my favourite server and ive been banned for "advertising" for 6 months +

naive kindle
cyan gust
#

I wasnt even advertising on 10x it was on discord

#

And i wasnt even advertising

naive kindle
#

That's why you're banned from all our servers

cyan gust
#

😭

naive kindle
#

And you massively just contradicted yourself lol

cyan gust
#

@naive kindle unban me now

naive kindle
cyan gust
#

@naive kindle this is what got me banned

thorn topaz
#

looks like advertising to me

naive kindle
#

^

cyan gust
#

Unban me

naive kindle
cyan gust
#

You cant even do your fake job right

#

Why am i banned from rust servers if i did my crime on discord

thorn topaz
#

Compared to Disposable Vape drop shipping job amirite?

cyan gust
#

u wan buy??

naive kindle
#

Don't really need to answer that

sleek drum
pale cave
#

Rustoria bad server

nimble mantle
#

You can somehow go in without a queue if the game crashed

naive kindle
pale cave
#

I wrote to support when should I expect a response from the geniuses?

nimble mantle
pale cave
#

I've been waiting almost two days

naive kindle
pale cave
#

ok

cyan gust
dull bobcat
#

MAIN CRACHED ?

#

us main

hidden thunder
#

What's going on with US main it just wiped

naive kindle
#

Yes it has just wiped

old shale
#

yo why is rustoria medium not opening slots???

errant seal
#

can i play if I have a gamebanned alt?

minor temple
errant seal
#

its not mine Im asking for a friend

#

thats his gamebanned account

minor temple
errant seal
#

no or at least not that hes telling me

#

so is he allowed to play?

minor temple
#

Sent you a DM

wild cave
#

I was association banned for playing with a ban evader and I saw some of my allies getting unbanned and they said talk in here about it for unban, my steam id is 76561199381410338

fossil igloo
hardy steeple
#

I have very good idea, can we make a Vote?
We wish that Rustoria ban Russia from EU servers, there are just too many cheaters from that country.
Those Russian from EU are allright but those from Russia are just a piece of dog shit in this game and cheating all the time.
I have reported like a 3 cheaters in last 5 days and they get banned. They used Cam Cheat for checking bases and cheap raiding.

#

Question to Administration, is it possible if most of players from Rustoria to do this if most of Rustoria players vote for this?

minor temple
#

This is not something that will be happening

hardy steeple
#

Why not?

meager ether
#

there is a hacker on rustoria

#

I have a screenshot

minor temple
#

Sent you a DM

topaz cairn
#

yo kitty

#

i opened a ticket cause my /s points on 10x eu got reseted , admin said to me to restart rust , i did and nothing all my points are gone

mental otter
topaz cairn
#

!ticket

marble mantleBOT
#

Hey, @topaz cairn

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

torpid badge
#

.T clan plenty of cheaters

#

vanilla EU medium

warm tusk
marble mantleBOT
#

Hey, @torpid badge

To report a rulebreaker or issue on Rustoria, please use:

  • The website https://rustoria.co/support/report. Please include as much information as possible.
  • Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

  • A service such as YouTube or Streamable for video evidence.
  • A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

torpid badge
#

I wont, too many things to get an answer like "We will check it" but nothing happens

upper stump
#

If i buy VIP for vanilla do i load in instantly?

#

Or just quicker

bronze kiln
#

hello

naive kindle
upper stump
#

So right as i buy it

#

i can just skip everyone and im in

naive kindle
#

Yep, usually takes a few minutes

upper stump
#

alr

naive kindle
#

Might need to reload Rust

upper stump
#

🙏 thank you

naive kindle
#

Np

upper stump
#

okay

bronze kiln
#

Today I was playing on another server, I left the game and came back 6 hours later and they gave me a ban for this, SkylineGTST

#

what could this be?

naive kindle
#

steamid please

bronze kiln
#

?

naive kindle
marble mantleBOT
near halo
#

Оле блять пидарасы когда разбавите дауны обосанные?

bronze kiln
#

76561199217657879

#

steamid

naive kindle
#

Thanks, do you have another account that you use?

bronze kiln
#

no

naive kindle
#

Never used another account to play Rust?

bronze kiln
#

I have a friend, I used to play on it, but now I don’t play because he took his account back

naive kindle
#

Ok, how much did you play with it?

bronze kiln
#

months 7

naive kindle
#

Ok, thank you

bronze kiln
#

Why did I get this? Can you unban me? Or what is it?

#

There is no vac ban on my account

naive kindle
#

I have passed the information over to the relevant admin, you'll need to wait for them to review it.

bronze kiln
#

approximately how long will it take?

naive kindle
#

I have informed them of our conversation, but unfortunately I cannot advise how long.

bronze kiln
#

ok, but as far as I know, after I gave the Steam account back to a friend, he sold it

#

just in case, just in case something happens

delicate zinc
#

hey i need help i got kicked eu medium it says take a break

fossil igloo
delicate zinc
#

what did we do?

#

can u check our thing why did we get banned for 12h?

fossil igloo
#

Harassing content creators on our servers.

delicate zinc
#

who dude?

#

we raided someone and got banned

#

we raided our neighbor

#

is it illegal to rail neighbor?

fossil igloo
#

No

delicate zinc
#

can u check dms?

fossil igloo
#

No

delicate zinc
#

we are content creators too dude

fossil igloo
onyx crater
#

hey man, i receive ban for nothing

#

wtf dude

naive kindle
marble mantleBOT
#

Hey, @onyx crater

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

onyx crater
#

I open ticket bro

#

pls check for me

delicate zinc
#

Appeal #42a852

naive kindle
woven phoenix
#

Appeal #0b82c6

onyx crater
#

Please, can you tell me who on my team had a hacker?

naive kindle
#

Guys, posting appeal numbers here wont speed them up

naive kindle
surreal palm
#

Appeal #885907

graceful basin
#

Appeal #69600b

grizzled bridge
#

Appeal #0b82c6

onyx crater
median halo
#

Appeal #62669e

maiden fern
#

Appeal #b24af5

sturdy ether
#

Appeal Appeal #934412

heady lake
#

i take a ban to, this ban have who many time? my name is Oneover can you see?

onyx crater
#

Can you unban my team? We didn't know about this guy being a hacker, it's the first time I've played with him

heady lake
#

"playing whit hacker"

naive kindle
delicate zinc
heady lake
#

wen the ban end?

#

😦

naive kindle
hollow shoal
naive kindle
hollow shoal
grizzled bridge
#

your clan of 12 people is eating a ban because we raided the 3-person publishing team at the bottom of our house.

#

you know how to respond to their answers immediately, rustoria, you give time to our questions.

surreal palm
#

It needs to be checked immediately, all our loot may be lost, this is a big mistake you made.

hollow shoal
#

buying VIP for nothing

woven phoenix
#

It is unfair that we are banned for no reason without being informed in this way, and it is also not nice that the tickets we opened are not taken into account. These unjust bans not only spoil our enjoyment of the game for no reason, but also reduce the prestige of your server.