support

[craggy wedge]

💀

[cold linden]

website....]

[raven mist]

We're aware and its being worked on

[modern sundial]

!Appeal #631fc3

[marble mantle]

Hey, @modern sundial

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[cold linden]

ok

[spiral prawn]

ok

[grim cradle]

Why i cant login in with steam on the website?

[cold linden]

webside dead...

[grim cradle]

yeah, i got banned for idk why i only have 870 hour 😦

[versed canyon]

pls give slots eu long plslslslspspslls

[upbeat yoke]

wipe map sea long!!!

[warm juniper]

!appeal

[marble mantle]

Hey, @warm juniper

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[cold linden]

why there is only 350 slots eu medium

[olive pollen]

Hey , how open queue in eu long , 400 max open for 950?

[chilly bay]

ARE EU MEDIUM SLOTS OPENING OR DO I BUY VIP?

[near halo]

whats going on with sea long

[chilly bay]

<@&274971100184576010>

[civic kite]

i bought vip but its putting me in queue

[olive pollen]

Slots eu long?

[blissful herald]

#payment-support make a ticket and it will be looked at

[violet fox]

GO 650 @sharp rapids <@&274971100184576010>

[blissful herald]

!slots

[marble mantle]

Hey, @violet fox

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[forest pumice]

how long we gonna wait for slots getting bigger on EU MEDIUM cuz its 400 pop in queue and 350 slots on server.

[civic kite]

thx!

[olive pollen]

Go 950 eu long

[blissful herald]

2k

XD

[forest pumice]

@blissful herald can you make 650 slots on EU MEDIUM?

[near halo]

<@&274971100184576010> fix sea

[ornate terrace]

why its not still opening

[chilly siren]

Do not ping admins please

[olive pollen]

White list open all players to connect , deleted queue

[hollow obsidian]

FIX SEA LONG MAP

[violet fox]

!slots

[marble mantle]

Hey, @violet fox

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[stone spruce]

I can't open a ticket. Can someone help me? I bought VIP and I'm waiting in line.

[ornate terrace]

serversa re not opening why ?

[random jetty]

What is the console connect to EU Main?

[cold linden]

can any1 tell me would there more slots in eu medium

[twin berry]

Hello

[olive pollen]

When the queue is opened , then they will stop calling , all servers have already been opened

[spare widget]

Can't open one in #payment-support ? Should be able and then just put in your info

[sharp agate]

I bought the wrong ticket. I should have bought the US LONG, but I bought it as EU LONG, can I change it?

[spare widget]

#payment-support

[gritty maple]

old map sea long

[twin berry]

I want to buy VIP for my friend
As a gift without logging in with Steam on the site, i can!

[forest pumice]

PLS SLOTS ON MEDIUM EU

[near halo]

when is sea long being fixed??????

[stone spruce]

I can't open a ticket. Can someone help me? I bought VIP and I'm waiting in line.
@west mica @echo venture @blissful herald @raven bison

[near halo]

<@&274971100184576010>

[cold linden]

why its opened 50 more slots, i was 14ts and now im next in queue

[forest pumice]

<@&274971100184576010>

[spare widget]

You'd need to log in with Steam and then when purchasing for the correct server, select that it's a gift and put in the friend's Steam 64 ID

[ornate terrace]

is servers are open ?

can anyone tell me

[blissful herald]

what you mean you can not open ticket, everyone esle can

[marble marsh]

how to get vip?

[chilly siren]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[compact hinge]

purchased vip for wrong server

[blissful herald]

we can not help you ehe, you need to open #payment-support and the guys can help you there if you have VIP and its not queue skipping

Any VIP issues please make a #payment-support ticket and guys will look into it

[near halo]

SEA LONG GG

[warm juniper]

skyline can you help with appeal? website does not load

[near halo]

OFF HACK TEAN COME BACK

[forest pumice]

<@&274971100184576010> PLS SLOTS ON MEDIUM

[blissful herald]

!slots

[marble mantle]

Hey, @forest pumice

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[marble marsh]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[ornate terrace]

serveers are not openinggg

[keen glen]

I would like to cancel my US Medium VIP, but I don't know how to do it. Please support me!

[stone spruce]

oke

[forest pumice]

i can see it works perfectly

[primal lava]

Is EU rtg down?

[blissful herald]

[split echo]

EU medium 50 slots increased in 30 minutes when theres 370 queue "automatically increase or decrease the slots, dependig on the queue."

[forest pumice]

[ornate terrace]

can anyone answer me ?

servers are not showing

[cold linden]

xdd

[cold linden]

use console connect

[ornate terrace]

wait

[mint sail]

why i have banned?

[ornate terrace]

update ruired diyo

[harsh ridge]

why update is 7 gig

[low willow]

I did the same thing as @civic kite and bought vip for wrong server

[cold linden]

Can any admins tell me please, I don’t understand I was 14 in queue, after updating +50 slots I got number 0 in queue. I want to know how it works and why there is no more slots (eu medium)

[ornate terrace]

how we can get vip

[toxic shard]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[toxic shard]

because there was more pop online than the max pop already

[forest pumice]

@toxic shard can you please check cuz EU MEDIUM SLOS ARE STILL THE SAME WITH 400 pop in queue

and also mondays is 650 without queue

whats wrong

[toxic shard]

Medium and mondays are not the same server, mondays is more a main server while medium is a medium server

they are not meant to have the same pop/map size/...

[forest pumice]

so why it is still 400 pop server and 400 queue?

[toxic shard]

!slots

[marble mantle]

Hey, @forest pumice

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[toxic shard]

Our Long or Medium servers will not get their slots increased to match our Main servers

it's part of their identity to not be high pop

[analog hazel]

is 400 cap for medium?

[forest pumice]

so which server are main?

and and cannot se identity when its 250 pop drop

[split echo]

it was always 500/600

[quiet zephyr]

Hello, help me, I was blocked on your site for no reason, I didn’t do anything, I just wanted to buy a VIP subscription and now I have this

[cold linden]

So when will be opened more slots im the next in queue 😭😭

[graceful quail]

i just bought queue skip pass like 20 minits ago and if im trying to join it still say 700 people a head of you how?

[red prairie]

If you haven't done so already, try to reconnect. Otherwise, make a #payment-support ticket

[mint sail]

help, I was banned for cheats, when logging in to the server, although I have never used them, I can't register on the site to write an application, but I don't have a load, what should I do to log in?

[fading escarp]

me too

i buy vip and cant join

[cold linden]

how can i donate if im from russia

[split echo]

kurwo z polski co ty tutaj robisz

[fading escarp]

zamknij pizde

[mint sail]

[spiral prawn]

<@&274971100184576010> What should I do if the ban time has arrived or if I cannot access the server?

[fading escarp]

help, I was banned for cheats, when logging in to the server, although I have never used them, I can't register on the site to write an application, but I don't have a load, what should I do to log in?

[blissful herald]

!appeal

[marble mantle]

Hey, @spiral prawn

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[cold linden]

what to dooo

i cant buy donate already an hour

[mint sail]

vpn

[cold linden]

ty

[balmy cypress]

If you are supposed to be unbanned, give it some time don't spam connect

[spiral prawn]

okok

[stone spruce]

I bought it too but I'm waiting in line

[blissful herald]

whats your ticket number

as I do not see any tickets on discord

[stone spruce]

store-15183

[quiet zephyr]

What's happening? I bought a VIP and I was blocked from the site and I’m still standing in line

[balmy cypress]

Please use #payment-support

we can resolve that for you

[stone spruce]

Ticket Tool#6207

[spiral prawn]

Because the appeal website no longer contains information about the ban, but we are still unable to access the server

[blissful herald]

@balmy cypress you have this one?

I don't se it

[balmy cypress]

You didn't write so it was closed

Please make a new one

[blissful herald]

🤦‍♂️

[blissful herald]

make a new one, you need to fill the template above

when you make a ticket there

[spiral prawn]

How long does it take to wait?

[fading escarp]

Help pls

[balmy cypress]

How can we help?

I cannot join voice currently but could point i nthe right direction

[fading escarp]

i got baned for hacking

[quiet zephyr]

How can I write to technical support on the site if I am blocked?

[balmy cypress]

?steamid

[marble mantle]

Hey, @fading escarp

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

Payment support is a channel in discord, you aren't blocked from it

click this >#payment-support

[fading escarp]

76561198265352374

[balmy cypress]

Unless your issue is not related to a purchase, in that case you'll have to give it some time

[fading escarp]

bro pls help i buy vip and cant play idk

i never used hack or somthing like that

[quiet zephyr]

Ok

[balmy cypress]

Try to connect again in a few minutes time

[grizzled plank]

I was falsely muted on Rustoria.co. Feeling quite upset today!

[thorny matrix]

Hello, why the chat may not work on SEA Long, everything is on in the settings?

[fading escarp]

okay i will try

[sweet whale]

smiley crack is SB

[mint sail]

help, I was banned for cheats, when logging in to the server, although I have never used them, I can't register on the site to write an application, but I don't have a load, what should I do to log in?

[blissful herald]

!steamID

[marble mantle]

Hey, @mint sail

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spiral prawn]

smiley crack is SB

[opal pulsar]

smiley crack is SB

[noble terrace]

If you don't need support please leave this channel

[opal pulsar]

76561198840412764 76561199397941091
.co eu Main
Hello, I was wondering if I could please get white listed for VPN?

[grizzled plank]

I don't know what this stuff means!

[noble terrace]

We don't have a white list, you're free to connect on VPN

[noble terrace]

DM me your Steam ID

[quartz sparrow]

we need it. I really unbanned at .co, but I can't join in the servers, could u have a look? id is 76561198279333301

[grizzled plank]

I am having trouble signing into steam on Rustoria.co (Weird bug that only affects me)

[warm juniper]

Trying to login with steam to make ticket, it does not load

[mint sail]

I can't log in to the site, so: 76561199015260951

[raven mist]

We're having issues on our side i believe

affecting the website

[warm juniper]

could i get help with appeal directly?

[toxic flume]

yes same

[quartz sparrow]

@raven mist Could u help me to resolver unbanned issue?

[blissful herald]

give 5-10minuteas and then try connecting again

[opal pulsar]

@noble terraceVPN ban

[noble terrace]

stop spam connecting. wait 10 minutes and then try to connect again

[mint sail]

If I'm already in line, should I get out?

[blissful herald]

thats a good question 😄

[quartz sparrow]

sure. Thx man

[blissful herald]

if you get kicked again, then wait 10min

[quiet zephyr]

Steam ID: 76561198868394354

[toxic flume]

sea long limit is reached... can anyone increase the limit

[gloomy hound]

!slots

[marble mantle]

Hey, @gloomy hound

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[opal pulsar]

76561199204852797@opal pulsarWhy did my account get banned for 14 days? It was my first time being teamed up with a hacker by a real hammer MY IS 337team I'm pretty sure my veteran team members didn't become hackers

[mint lantern]

is SEA long on max pop ?

[toxic flume]

yup

[balmy cypress]

I am seeing no bans or anything, what is the issue?

[opal pulsar]

@noble terrace

[noble terrace]

You have multiple playing with hacker bans. That's why your ban is longer.

[opal pulsar]

76561199204852797Why did my account get banned for 14 days? It was my first time being teamed up with a hacker by a real hammer MY IS 337team I'm pretty sure my veteran team members didn't become hackers@noble terrace

[balmy cypress]

Your teammate was cheating

[quartz sparrow]

sure, thx

[zenith pollen]

76561199540291332 can someone switch my long vip to main

[balmy cypress]

looks like not the first time you've played with a cheater, be careful or your future bans may become permanent one day

[noble terrace]

#payment-support ticket please

[opal pulsar]

My teammate said he never teamed up with hackers, only once last week

@noble terrace

[zenith pollen]

mb

[balmy cypress]

Next time use #payment-support but swapped now

[noble terrace]

That Steam ID has several playing with hacker bans

[zenith pollen]

oh ok thanks

[opal pulsar]

@noble terraceyes ok Thank you

Not me
🤣

[warm juniper]

can you advise on my steam ID? appeal portal wont open thanks

76561199251896066

[opal pulsar]

76561198840412764 76561199397941091@noble terrace vpn ban76561198840412764 76561199397941091

[minor temple]

Will have a look now for you

[warm juniper]

ty kitty

[quartz sparrow]

thx ur amdin, we can join in!!!

thx man

[noble terrace]

checking for you

[opal pulsar]

yes thank

[noble terrace]

both should be fixed now

[minor temple]

You've been unbanned give it 10 - 15 minutes and you should be good to go

[warm juniper]

@minor temple much thanks

[quiet zephyr]

That's it, now I can go to your site, but before that I was in a bathhouse

[gloomy hound]

@torn bronze@minor templeplaes slots bro i 20 or 1 hours

[tranquil mountain]

1 hour ago I was on the 28th and now I'm on the 18th

adddddd fucking more slots eu medium

[noble terrace]

It's force wipe. Queue is not going to move quickly.

[gloomy hound]

i'm fucked up to watch that 1 person goes out in 20 minutes

[edgy field]

Hey I cant load into sea but can load into every other server?

Pls helppp

[tranquil mountain]

is 400 in q and 400 on the sv

like add more slots

[noble terrace]

Can you try using IP to connect?

[modern blade]

anyone know what this means

[lusty dock]

@noble terrace ur man just found a stash outside my base with a full repaired P2 and silencer. aint no way someone got it this early, did i come across ur bait stashes?

[edgy field]

Both don't work for me

[noble terrace]

?steamid

[marble mantle]

Hey, @edgy field

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sinful belfry]

Hello, can I find out for what reason I was banned on Rustoria servers

[quasi leaf]

I got kicked out of the queue when I was +/- 50, is there any possibility to skip?

[noble terrace]

Should give you the reason in the disconnect message

[noble terrace]

Unfortunately no, we do not manually skip queue for anyone

[lusty dock]

i just got ignored , real shit

[edgy field]

pls help meee

[noble terrace]

if you post your steam ID i can

[cyan frost]

im not able to take a mission in fishing village

[lone hinge]

Answer to your question is most likely yes. Report that player immediately

[edgy field]

76561199175250369

[lusty dock]

nah it was me

fighting outside, loot a body, a stash appears next to it with a p2 and silencer full repaired on a force wipe

[edgy field]

muc love pls fix ❤️

[noble terrace]

Hmm I don't see anything on my end that would cause you to be unable to connect

What's the error you're getting?

[lusty dock]

aint no way thats legit, and it seems jyrce is going to ignore me about it lmao

[edgy field]

connection attempt fail

even with client

[thin plover]

Jyrcella is busy answering someone else and we have people spamming everywhere, some questions are going to be missed

[noble terrace]

also just seems like you got lucky 🤷 which doesnt seem like a problem to me lol

[thin plover]

Just enjoy that free P2

[raven mist]

Can you show us a screenshot?

[edgy field]

connection fail/ disconnected when trying cliennt

[lusty dock]

it isnt physically possible to have a fully repaired P2 this early into wipe

[elder tendon]

Hi I send vip to my friend but he didn’t get in . I have proof payment

[raven mist]

Can you show us a screenshot?

[lusty dock]

so it makes me think its one of your bait stashes

which is why im wanting to know if my ass is going to be autobanned for randomly picking it up

[edgy field]

pmd

[lone hinge]

Don't expect to get a solid answer here. I suggest making a shadowplay and just carry on

[elder tendon]

@thin plover Hi I send vip to my friend but he didn’t get in . I have proof payment

[lone hinge]

#payment-support

[sinful belfry]

After entering the Rustoria 2x Vanilla project, disconnect occurs due to Hacking

[thin plover]

Make a #payment-support

[lusty dock]

lmao i never expect actual answers but it would be nice to get some acknowledgement rather than having to complain about being ignored before someone does so lmao

ill take a free P2 tho

[noble terrace]

I would take a non-answer as an answer

lol

[lone hinge]

Shadowplay and just carry on

[raven mist]

We're obviously not gonna answer that 😄

[lusty dock]

acknowledgement

crazy concept

[lone hinge]

You've been acknowledged

[thin plover]

Enjoy the free p2

[lone hinge]

Like, here

[thin plover]

We've acknowledged you

[lusty dock]

you did

[modern blade]

need help what does this mean, been trying to get in server 2 hours now

[lusty dock]

someone didnt 🤔

[unique dew]

!mapfile

[marble mantle]

Hey, @modern blade

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[unique dew]

g

[lone hinge]

Because they were busy... just because you tagged her doesn't mean you'll automatically get hers attention. Jenx and I have answered your question as closely as it is reasonable

[lusty dock]

you're not a staff member bro

[modern blade]

my map folder is empty

[lone hinge]

And? Used to be here as well as other places. I'm not giving you false information

[modern blade]

i deleted them already

[lusty dock]

like i said bro, ur not staff, stop pinging me pls

[lone hinge]

github.com/Ryan-J-D/Rustoria.Maps/commits?author=Rustoria-Servers
Get your map here

[unique dew]

im staff, this answers u, have fun

[lusty dock]

busy is addressing new comments immediately as they come up instead of answering questions as they are asked

you've got an odd definition of busy lmao

so much copium when its obvious the hidden stash question is just something she didnt want to answer, but at the same time didnt want to acknowledge for... some reason

[proud yacht]

hello admins! i got killed by an ingame bug ive got it on video is it possible to get teleported or get my loot and boat back its in the sea

[raven mist]

Lets move on from now on

[mellow gale]

!appeal

[marble mantle]

Hey, @mellow gale

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[raven mist]

Just enjoy your P2

[lone hinge]

Staff don't interfere with gameplay. Sorry

[mellow gale]

i think i got VPN banned

[lone hinge]

!appeal

[marble mantle]

Hey, @mellow gale

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[lusty dock]

it fits in well dont it

[mellow gale]

damn 1-3 buisness days?

[lone hinge]

Or you can try posting your steamid here, though that is not guaranteeing you an answer

[mellow gale]

76561199550077638

vpn

[noble terrace]

not a vpn ban

you need to appeal

[spice nest]

can you use a vpn?

[noble terrace]

yes

[spice nest]

do i need to inform anyone first? or is there no vpn bans

[mellow gale]

well i submited a appeal

cept i put VPN

[lone hinge]

There could be a mistake, yes. You do it on your own responsibility

[cold linden]

why im now next in queue, my friend leave from the server but im stil next in queue

[minor temple]

The server may be over populated and needs to go below that threshold before anyone else can join.

[upbeat rapids]

is the server gonna be wiped tomorrow still because of the force wipe?

[edgy field]

Rip disconnect notice for past hour ❤️💀

[upbeat rapids]

ggs

[edgy field]

Actual ggs

Why can I connect to every other server but sea? 😭

[noble terrace]

we asked you to send a screenshot - can you DM it to me?

[raven mist]

Needs to make a #network-support-old ticket

[edgy field]

Done 🙂

[solar nest]

why i buy vip even need queue?

[noble terrace]

Can you make a #network-support-old ticket then? Probably your best option at this point

[tribal veldt]

will VIP for EU long ever restock?

or is there limited amount

[marble mantle]

Hey, @tribal veldt

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[round nest]

hello i have question can i buy vip there bcs on webside vips is all soldout

[minor temple]

Once they are sold out you just have to wait for some to expire, you can assign roles here to get notification #vip-stock-role-assign

[round nest]

;c

[dense halo]

Hello, I accidently purchased vip for the wrong steam account. Is there anyway I could transfer it? Thanks

[lyric basalt]

Open a ticket in #payment-support please

[random prawn]

Administration, why am I being kicked from the server 2 times?
I went to the WIPE, I was just kicked from the server, I stood in line for 600 people, I went in and I was kicked again and again the queue

And now there's a queue of 170 people, which is the stupidest thing, I can't buy a vipka because of the ban

[west osprey]

@frank zodiac How can we help?

[wheat python]

how to skip queue for friend?

[toxic shard]

you can buy it for a friend (gift) in the shop

[eager owl]

when does vip RESTOCK

eu long

[quick mirage]

Someone bought me vip for the wrong server can y’all transfer it to the server that I’m play? I’m playing rustoria eu long btw

[toxic shard]

@thin swallow@frank zodiac @edgy palm https://rustoria.co/support/appeal but first check https://rustoria.co/rules

[edgy palm]

wtf, what for me? @toxic shard i

playing with ban evader

[toxic shard]

Don't play with players you know are breaking the rules and it wouldn't happend

[edgy palm]

wtf is reason

[quick mirage]

@toxic shard can u transfer my vip?

[toxic shard]

it's the second time you get catched playing with the same ban evader

[edgy palm]

He told me that you told him he could play @toxic shard

[quick mirage]

@toxic shard can h transfer vip!

[noble terrace]

#payment-support

[toxic shard]

No, need to go in #payment-support

[edgy palm]

wtf i can played on rustoria >5k h

[toxic shard]

you can play with 1h if you don't play often with ban evaders on purpose

[jagged ruin]

Can some admins help him please? we need our teammate. second time just kicked for nothing. just server closed and disconnected

[lone hinge]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[jagged ruin]

WE CANT donate from our country!!

[lone hinge]

If the issue is persistent I suggest #network-support-old

[jagged ruin]

if its only be possible...

he cant buy VIP from our country

[peak cradle]

PLEASEEEEEE make it so if you time out you do not have to wait through queue again holy shit. I have starlink and it sometimes lags for a milisecond and kicks me. really tired of waiting through 60 people over and over

[ancient dune]

Which country?

[lone hinge]

If facepunch implements it, they will

[worn acorn]

i just reset with an mp5 meds and ammo in my base and when i logged back on its all gone but everything else i had in my inv is there any explanations?

[jagged ruin]

Russia

[ancient dune]

Ah ok

Send me his steamid

[jagged ruin]

sec

i DM you

[peak cradle]

@lone hinge multiple servers have it

[random prawn]

@ancient dunehttps://steamcommunity.com/profiles/76561198118017064/

[jagged ruin]

@ancient dune its him

[ancient dune]

1 moment

[edgy palm]

@toxic shard where rules for playing with ban evader?

[blissful herald]

Not official servers tough

[ancient dune]

Which server is this for?

[edgy palm]

<@&274971100184576010> , we can speak in support?

[jagged ruin]

eu main

[random prawn]

eu main

[blissful herald]

About what?

[toxic shard]

There is nothing to speak about the situation is clear

[blissful herald]

Oh guess it was sorted

[toxic shard]

it's not hte first time you get caught playing with the same ban evader

this end up in a ban

last time you didn't got banned as we gave you a chance, this time it's a ban

[ancient dune]

You now have 30 days of vip, enjoy :)

[edgy palm]

as far as I remember, this is the first ban for playing with a cheater

[jagged ruin]

oat youre the best! THANK YOU so much!!!

[edgy palm]

with who can ban evading

[random prawn]

Thank you very much, I am very glad

[toxic shard]

with either snowmake or impossible, I have a doubt right now but was one of them

[edgy palm]

last time i can played on rustinity when "cody" got banned for evading last spring

[toxic shard]

this is not rustinity

[edgy palm]

it's "snowmaker", but i written upper that he say "that you won't ban him and he can play calmly, so I continued to play with him calmly and without any suspicion"

he said me it and other people

[toxic shard]

well maybe you should not trust people so easily when they already proved you that you can't trust them

[edgy palm]

he created ticket

asked question

and He got the answer

[toxic shard]

he never got a straight answer, he just appealed on an account that was not yet correctly linked

never did we told him he can join on this account

[silver tangle]

When will VIP passes for EU long be available?

[ancient dune]

!vipstock

[marble mantle]

Hey, @silver tangle

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

[hexed nimbus]

When a current one expires it will become stock again

[rain bobcat]

Why is Chat disabled on sea long, made a vending machine and cant promo it...

[silver tangle]

Will there be an expansion of slots?

[hexed nimbus]

the can see it on the map if the looking for anything. All you sellers do is spam anyway

[hexed nimbus]

!slots

[marble mantle]

Hey, @silver tangle

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[rain bobcat]

Most people check map periodically not knowing they need a good deal, thats like saying ads on TV are just annoying promo and dont increase buisness

[ancient dune]

Is chat not working fully?

[rain bobcat]

Only team chat

[ancient dune]

Are server side messages still going through or no

[ancient dune]

Kk thanks

Will forward

[rain bobcat]

Yeah server messages are e.g. Banned and Links to rustoria ticket

[sacred seal]

Hey oat

[ancient dune]

Hullo spex!

[sacred seal]

long time

[ancient dune]

Yes yes it has been

#general tho

[tawny condor]

ADMIN

[ancient dune]

!report

[marble mantle]

Hey, @tawny condor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[tawny condor]

Help

[ancient dune]

Make a ticket

[tawny condor]

/ticket

[marble mantle]

Hey, @tawny condor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[brittle nexus]

VIP for EU LONG is still Out of stock

[tawny condor]

/ticket 'I'm on the long lll server I was on the trains and he killed me and he died because of the bots I came back first and when I was leaving I shot myself 3 revolver shots and I shot myself 3 arrows in a row, he has 500 hrs and he has a lock on steam, he name is M.B STEAM HACKING: https://steamcommunity.com/id/Richard28198614786/

[marble mantle]

Hey, @tawny condor

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hexed nimbus]

In game or on the website by clicking the link to tickets in the bot message mate

[noble terrace]

what's up @edgy palm ? i believe you already got an answer to your issue

[edgy palm]

hi, ye i got a reply

[rain bobcat]

@ancient dune Eta on chat being reinstated

[ancient dune]

None so far

Will ping you if there’s an update

[vagrant spear]

can u restart eu main its lagging non stop

unplayable

[noble terrace]

Will forward to devs Can you make a #network-support-old ticket in the meantime please?

[vagrant spear]

i already have one open for personal issues

this is most likely server wide, my entire group from different places in the world are all experiencing this lag

[whole flame]

how do i make a ticket for acc whitelist

where

[lone hinge]

You don't. You just play with VPN. If you get banned accidentally due to it, appeal

[whole flame]

thats not what i ment

[lone hinge]

Then what do you mean by "acc whitelist"

[noble terrace]

we don't have a whitelist

[whole flame]

bruh

ok welp looks like i cant play rustoria

[edgy palm]

@toxic shard Can you remind me when I played with a cheater before this event?

[lone hinge]

What does it say in your disconnect message?

[edgy palm]

how much time has passed

[main onyx]

where do we make ticket

[lone hinge]

!ticket

[marble mantle]

Hey, @main onyx

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[main onyx]

this guy is hard cheating

[whole flame]

nothing i have a game ban and want to make shore i can play rustoria

[ancient dune]

How old is it

And is it only 1

[lone hinge]

If it's not rust, go on

[whole flame]

its for rust

[peak arrow]

!ticket

[marble mantle]

Hey, @peak arrow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lone hinge]

https://rustoria.co/rules

And read the subsection regarding gamebanned alts

[whole flame]

i got banned for playing with a cheater

for cheating -_-

they banned me for cheating

[lone hinge]

Full recap. Did you get banned on rustoria?

[whole flame]

i dont think so no

[peak arrow]

can I get a mod help me with payment support when yall get the chance I just opened a ticket

[lone hinge]

Then wait. There's limited amount of people dealing with them

[lone hinge]

Do you want to play on different account here since you have a gameban?

[vagrant spear]

PLEASE RESTART EU MAIN, i cant believe im the only asking

[whole flame]

yes

[lone hinge]

You're not #support message

[brittle nexus]

Why is VIP for EU long still out of stock? it says its restocked

[noble terrace]

You're not! We're looking into it

[lone hinge]

Then follow the formula herehttps://rustoria.co/rules

[vagrant spear]

its simple troubleshooting, just start with a quick restart

[whole flame]

okok

[lone hinge]

Yea, and then you have 950 people saying WHY RESTART??????????????

[noble terrace]

Restarting unlikely unless it's a serious problem

[vagrant spear]

aight tell me when its fixed i go play league

[minor hornet]

Why is VIP for EU long still out of stock? it says its restocked

[lone hinge]

Might've been bought up on the spot

[minor hornet]

ok

[lone hinge]

Seeing as there's 230 queue, I wouldn't be surprised if it wasn't bought up

[whole flame]

wdym by follow the formula?

[lone hinge]

    - You have a gameban on another account within the last 180 days
    - You have 2 gamebans on other accounts within the last year.
    - You have 3 gamebans on other accounts in total.
    - You have an account that is banned on our servers and are playing on another account.

    We are able to check this, and if we find out, you will be banned. Generally, the only reason you will have a banned account is because you were cheating. False-positives are extremely rare, so please don't argue about this.```

[whole flame]

ok ill just wait

ty

[toxic shard]

this only work if you didn't got gamebanned while on rustoria

if you got gamebanned while on rustoria then it's permanent as it's considered as a cheating ban

[minor hornet]

Is it normal to be thrown out of the queue sometimes?

?

[lone hinge]

If you have unstable connection, can happen

[edgy palm]

@toxic shard Can you remind me when I played with a cheater before this event? how much time has passed

[toxic shard]

I'm affraid I don't have time to respond to such question

last time your friend got banned on an account

[digital harbor]

can a admin help me i went afk now i can see through everyones base

[lone hinge]

Relog

[digital harbor]

is that all I need to do?

[lone hinge]

Most likely, yeah. If it persists - come back

[digital harbor]

alright thanks

[rustic tusk]

yo

i got a cheater us long

https://medal.tv/games/geforce-now/clips/1xd4FLS7SpYqNq/d1337dofG1fQ?invite=cr-MSxEc2ksMzE2MjgwMjks

admin do sum please

[lone hinge]

!ticket

[marble mantle]

Hey, @rustic tusk

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[main onyx]

yeah its obvious

[rustic tusk]

fr

[main onyx]

this shits stupid

[noble terrace]

did you make a ticket?

[neat herald]

i made ticket for report cheater us long

ban him fast plz

ty

[noble terrace]

He's banned

[rustic tusk]

lol ight well i lost all my shit to him sooooo gg im off the server

[gloomy hound]

@noble terracewhat should I do if my server crashed and I got into trouble again

[noble terrace]

trouble how?

[edgy palm]

@noble terrace can we speak above my ban, that is first time when i played with mates who got ban evading

[thin plover]

!appeal

[marble mantle]

Hey, @edgy palm

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[ancient dune]

You’ve been answered by Marc already

[noble terrace]

No, only the admin who banned you has control over your ban.

[edgy palm]

ye, is shit reason, bcs is FIRST TIME WHEN I PLAYED WITH MATES WHO GOT ban evading

wtf:)

he say "you didn't got banned as we gave you a chance, this time it's a ban"

i think that is my first time

And the rules do not say anything about playing with the evaders, why?

[raven mist]

Isnt that common sense..?

[edgy palm]

evading = cheating

[raven mist]

Yes?

[edgy palm]

[gloomy hound]

I was just kicked by the server and that's it

[edgy palm]

I am very sad

[lone hinge]

Are you able to connect now?

[edgy palm]

Who me banned, I'll pray for him 🙂

[ancient dune]

Not sure what that means but since your questions have been answered you can move out of this channel

[gloomy hound]

yes, but standing in line again is not good

[polar timber]

yo why is it saying "Unabled to locate your account. Please contact the web administrator for assistance." when i try to buy vip

[lone hinge]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[sacred seal]

Disconnect: EAC: Corrupt or invalid backend message

US Long @ancient dune

i beg a qskip 2nd time this has happened and it aint even my fault, its a server related issue

also cheater on US Long
https://www.battlemetrics.com/players/389229513

[lone hinge]

!ticket

[marble mantle]

Hey, @sacred seal

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[unborn root]

md or admi

can you tell me wjy im erver muted

i fogrgot what i typed

admain cAN U TELL ME WHY IM MUTED

[thin plover]

well you should know what you typed?

what's your steam ID?

[unborn root]

OK

SEC

IM TRUNT RN I FORGOT BRO

[toxic shard]

drop the bottle and go to bed

[unborn root]

BRO

IM NOT EBEN DRINKING

I LOVE LALL YALL ADMINS

DONT DISS ME LOL I LOVE THIS SERVER I PLAY EVERY WIPE I HAVE NEVER BEEN CHAT BANDED

[noble terrace]

drink some water friend

[unborn root]

I AM RN

[thin plover]

so what is your steam ID...?

[velvet plover]

hi someone build a foundation infront of my base without havin my TC

[unborn root]

https://steamcommunity.com/id/Mike22197853263/

STEAM ID PLEASE TELL ME WHAT I GOT BANNDED FOR SAYING

[hollow kelp]

admin,we are teammate
we have this problem,somone build very near to my base

[thin plover]

well you said the n word...

[queen dawn]

my pc just crashed

can i get skipped

[unborn root]

im black thats just how i type

[thin plover]

and you said it again...

[velvet plover]

someone build a foundation infront of my base without havin my TC

[queen dawn]

@thin plover

[thin plover]

no

[unborn root]

smh bro i aint know u get banned fir saying the N wird

[thin plover]

they were probably far away enough or had tc auth?

[velvet plover]

no they didnt

[queen dawn]

this aint fair man

[sacred seal]

Disconnect: EAC: Corrupt or invalid backend message

[velvet plover]

even there base is so close to us

[sacred seal]

3rd time ive been disconnected for it

my entire team has

[noble terrace]

#rules

[sacred seal]

Disconnect: EAC: Corrupt or invalid backend message

ive waited q 4 times

fix server

[lone hinge]

!gamefiles

[marble mantle]

Hey, @sacred seal

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[abstract ore]

how to appel a ban

[velvet plover]

can u help us?@thin plover

[raven mist]

Doesnt seem like a server issue but a client/eac issue

[lone hinge]

!appeal

[marble mantle]

Hey, @abstract ore

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[abstract ore]

nah ha

[lone hinge]

Admins don't interfere with gameplay

[velvet plover]

they might use cheat bro

[noble terrace]

!ticket If you think they are cheating, please make a ticket

[marble mantle]

Hey, @velvet plover

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[fair karma]

Hi, is the DC issue known of on US Long? -- Lots of my teammates have been DC'ing so it's not 1 person

[abstract ore]

nah ha

[noble terrace]

what is the error theyre getting?

[covert sierra]

He got banned wrongfully

[noble terrace]

!appeal

[marble mantle]

Hey, @covert sierra

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[wary star]

there is an issue on eu main regarding above ground trains would like some help

[noble terrace]

what is the issue?

[velvet plover]

i need help

there is a bug in game

somone build infront of my door

[toxic shard]

did you placed a tc ?

[wary star]

there is a random spawned car that you cant move that is making it impossible to drive past is it possible to get it removed

[toxic shard]

did you locked the tc ?

[toxic shard]

a red one ?

[wary star]

yea

[toxic shard]

that's part of the map it's not an entity

[wary star]

so its not removable?

[toxic shard]

no, not even by us

[wary star]

ok thanks tho

[fair karma]

Disconnect: EAC: Corrupt or invalid backend message

[fair karma]

It might be due to new update?

[noble terrace]

That's unfortunately EAC related and not something we have control over. Would recommend restarting your router to see if that helps. You're also welcome to create a #network-support-old ticket

[keen forge]

Someone check ticket on EU Mian pls this guy so sus he hs all of us literally only hs and so fast with revo and shit

[tender seal]

Spray cans not working on the server????

[deft falcon]

!appeal

[marble mantle]

Hey, @deft falcon

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[fair karma]

Good catch, I changed my ISP so I'll file a ticket if it keeps happening

[deft falcon]

Crazy how my acc got hacked and they played on toria as an alt 😦

[toxic shard]

Contact steam to recover it

[deft falcon]

And my appeal is denied

[oak barn]

Hey. I found a gamebreaking bug that lets you see through bases. I don't know how to replicate it but I'd like to show an admin what happened to me. Can I talk to an Admin Privately please?

[deft falcon]

I am banned only from toria

[zenith pollen]

so is anyone gonna respond to my payment ticket?

its been a minute

[stuck holly]

Dear administrator, I need you to help me fix it againsteam id：76561199397941091

[stuck holly]

plz ，maybe VPN banned

[deft falcon]

Ima just play on toria with alt problem fixed

[zenith pollen]

<@&274971100184576010> Steam ID: 76561199540291332
Server Effected: rustoria main
Payment Method: credits
PayPal or Stripe Email: not used here
TransactionID: 2023-10-05 19:17:49
Issue: i would like a transfer to us long, im not playing rustoria main

i just got kicked from long bc of the eac thingy

please transfer the vip

[thin plover]

that has to go in a #payment-support ticket

[thin plover]

well that would be ban evading...

[zenith pollen]

it has been for over an hour

[oak barn]

Can you please look at my issue up there. It's really bad...

People can abuse this

[zenith pollen]

tell me

[stuck holly]

@thin plover dear administrator, steam id：76561199397941091，VPN banned plz

[zenith pollen]

i can help u out

[stuck holly]

Help me fix it，thank you very much

[thin plover]

can you try to connect?

[stuck holly]

yes, but it shows hacking

[thin plover]

you haven't tried to connect for the last 6 hours

try now if it works

[stuck holly]

ok

thank you

[zenith pollen]

hey what about me

pretty please

[thin plover]

what's the problem?

[zenith pollen]

need to transfer viip

[thin plover]

you have to be patient with your payment support ticket as only a handful of admin can deal with the money part

[zenith pollen]

me ticket has been up for a minute

oh ok

[hollow obsidian]

do yall q skip for random server kicks

@thin plover

[thin plover]

no

[quartz glen]

Where do I report cheater?

[shrewd widget]

need a admin i just donate

[toxic shard]

!ticket

[marble mantle]

Hey, @quartz glen

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[shrewd widget]

and is wrong server ...

[toxic shard]

You need to make a #payment-support

[shrewd widget]

its take wow mutch time to my ticket get watch by a admin ? i just donate to wrong server ... sam lord

[toxic shard]

only a couple of people can handle this kind of ticket unfortunately

[shrewd widget]

damm lord really

[toxic shard]

based on what time it is, it might be faster to buy on the second server and ask for a refund or credit on the first one

[shrewd widget]

ok bro will wait4

[toxic shard]

(it's 3am+ for them)

[shrewd widget]

2 am for me xD

[timid glade]

can people get banned for stream sniping?

[junior wing]

https://rustoria.co/rules

[thin plover]

please do not call them out and just make a ticket

[keen flax]

where at sorry btw

[thin plover]

!ticket

[marble mantle]

Hey, @keen flax

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[keen flax]

thank you

[timid glade]

You could just give me a yes or no

[near halo]

does anyone know why I can't see my messages sent in chat, and i cant see others messages sent in chat

[harsh drift]

Hi, I accidentally bought a VIP on the EU server, but I needed it on the Us, I did it, is it possible to get a refund for the EU VIP? help me please

@thin plover

[thin plover]

#payment-support but you will have to be patient as people that can actually help with those are sleeping right now as they are from EU

[harsh drift]

@thin plover I created a ticket for a refund, will I get it back?

[near halo]

be patient please

[broken ermine]

hello any one is here?

[thin plover]

yes, whats up

[near halo]

do you know why my chat messages i cant see and i cant see other peoples chat messages?

i restarted my game and that didnt do anything

[thin plover]

try /chat

[hollow obsidian]

mil crates just dont respawn in rustoria us long

been 30min not a single mil crate respawn

launch site*

[near halo]

I tried that but it was already enabled

also SEA long is getting really bad lag for ping and its not just me or my wifi its for a lot of people

[near halo]

SEA Long Is getting REALLY bad lag you cannot see chat, craft, move at all

I have had 2 other friends say how bad the lag is

[drowsy dome]

do all the servers wipe bps or just main?

[golden herald]

yes

[golden herald]

its not working for anyone

its so lame the server feels so dead without it

[unique citrus]

I sent an application and it was confirmed, but I still can’t log into the server

APPROVED
EU LONG
BAN
Appeal #4bbb4a

help me solve this problem

[paper python]

Why is sea long chat not on??

[novel shore]

Why am I banned on rustoria sea long? It has a history of being banned. ?

https://s.team/p/fhmb-qchn/wghctdwh

[near halo]

Jim the server is bein buggy rn just give it like maybe a day and hopefully the issue will be resolved

[near halo]

true that me and my friends quit cuz we wanted no lag and to be able to chat

[near halo]

Razb the ban appeal after being approved may take around an hour to be processed, so just be patient with the staff team

[strong vortex]

can i report on the discrod?

[proper dawn]

is there anyway to ban someone from the lfg chat because they insided?

I don't really care much about it happening but I don't want him to do it to someone else

[thorn topaz]

how does zerg with cheater not get association banned?

[unique citrus]

I got enough and I’m waiting, I hope the ban will be lifted by the evening

[supple plume]

how do i report a hacker

[blissful herald]

!report

[marble mantle]

Hey, @supple plume

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[supple plume]

he took my tank off of me so I woudl drown and I couldnt file a report

[blissful herald]

Look up how to report

[near halo]

Most likely will be, or the other case could be that it will be a 24 hour wait for the unban

[hexed nimbus]

No as it’s not a rule break be careful who you invite

[frail lotus]

What should I do if I log into the server and it says “Hacking”?
Server: Rustoria EU LONG

[hexed nimbus]

!appeal

[marble mantle]

Hey, @frail lotus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[proper dawn]

yeah like I said it doesn't really matter to me because I was only gonna play I just wish I could warn others about him so he doesn't affect someone else

[frail lotus]

Do I have a ban?

[hexed nimbus]

Depends on what you got banned for as in some cases approval can still mean you got to serve a temp ban like playing with a cheater or exceeding group limit you can see that if you try and login as in that case there will be a timer counting down after that runs out you can play again

[hexed nimbus]

Looks like it. Seeing the message you got banned for cheating

[narrow sparrow]

help pls

I don't use any cheats

[frail lotus]

So I didn't cheat, I never even downloaded any cheats. I don't understand why I got banned.

[frail lotus]

I have the same thing. Although I don't use cheats either

[narrow sparrow]

yee

<@&274971100184576010> help pls

[frail lotus]

I was playing 1 month ago, and I go to the site and it says I was banned 17 months ago.

Although I didn't have a rast at the time

[thin plover]

!appeal

[marble mantle]

Hey, @frail lotus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[narrow sparrow]

what should I do with it?

[rocky coral]

!ticket

[marble mantle]

Hey, @rocky coral

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[paper python]

WHY SEA LONG CHAT NOT WORKING

[novel echo]

cant load into sever but can every other am i some how banned

just keeps coming up connection attempt failed

[hexed nimbus]

What does the disconnect message say

[novel echo]

connection attempt failed

can join all other severs

[hexed nimbus]

!gamefiles try this

[marble mantle]

Hey, @novel echo

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[hexed nimbus]

If there is nothing mentioning like cheating hacking or come to discord or you see a green timer if that’s the case you are banned and need to appeal

[violet fox]

you cheatr

[sharp phoenix]

Hi my friend just woked up on server in outpost after restart , he had full inventory of components and 600 scrap 80 HQM and now he has 0

my team is not only ones who got looted wile sleeping on outpost by bug

everyone is bragging now

[hexed nimbus]

Default rust. You can’t sleep in outpost as it will kill and insta delete your bag

[sharp phoenix]

at outpost

he was recycleing

[hexed nimbus]

Can’t get looted in outpost mate your mate got killed by the game

[sharp phoenix]

that restart

killed my friend ?

you mean if its server restart i cant be at outpost ?

[hexed nimbus]

Restart has 5 min warning next time get out and you don’t have any issues that’s exactly why you get warned

[sharp phoenix]

but my mate was alive

when he woked up only all the stuff disapeard

[novel echo]

still not working but not banned because i havent played sever b4

[tepid compass]

hi admins, can you please ban cheater with wh, he plays with friend, cheater nickname (ОЛЯ ЛУКИНА) friend nickname (MIZERTY)

[paper python]

WHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKINGWHY SEA LONG CHAT NOT WORKING

WHY SEA LONG CHAT NOT WORKING

[thorny token]

Maybe you could should be notifying people of bugs that are live, rather than replying with sarcastic responses man.

If you guys know, why do we as the playerbase have to find out ingame via people abusing them, Maybe we can ban the people abusing the bug currently?

[topaz estuary]

can i get help ?

[novel shore]

I have the same thing. Although I don't use cheats either

[topaz estuary]

Can cheater get BAN?

They've been killing us for two hours

[unique citrus]

!aplea

[high brook]

admin here?

i got timeout while in game

[frail lotus]

Can someone please do me a check for cheats. I just have a clan playing there on the server, and I'm sitting in the ban. I can not wait 3 days +

[undone lily]

Is the administrator there?

[edgy palm]

@toxic shard can we somehow agree, since yesterday there was a misunderstanding in voice?

[toxic shard]

no

[lone hinge]

!ticket

[marble mantle]

Hey, @tepid compass

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[toxic shard]

actually quite the opposit, we are even more confident on the situation based on additional information we were able to found

[narrow sparrow]

I no cheats really bro

[undone lily]

@toxic shard

I submitted my ticket, but he said it would take time, but I waited for a long time without success

[edgy palm]

okay, he got banned before when i can't play with him, but now i got ban for "bad" reason. You said that I've already played with someone who got ban evading, but I don't even remember such a case : (

[toxic shard]

That's why we do have logs of everything

[undone lily]

@toxic shardI submitted a ticket but I can't upload a video recording

[toxic shard]

might be too big, upload it to youtube/equivalent and post the link

[undone lily]

ok

[toxic shard]

you can also try to reduice the size of it

[unique citrus]

!appeal

[marble mantle]

Hey, @unique citrus

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[undone lily]

can i give you link?@toxic shard

He stood 260 meters away and used AK to kill me

[toxic shard]

include those info in the ticket

[edgy palm]

then say's nickname player who previously received the same ban (if it's not difficult)*

So that I can be calm about this situation*

[toxic shard]

You got all the explaination you deserve, we will not spend all week speaking about it

[edgy palm]

Talking into the wall...

[vital talon]

still not working?

[humble iris]

EU LONG VIP is out of stock. Please add more.

[rain bobcat]

Can we get chat reanabled on sea long?

@ancient dune @stiff widget

[waxen shell]

is there any moderators on for cheaters on toria eu long at all?

[raven mist]

!Ticket

[marble mantle]

Hey, @waxen shell

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[waxen shell]

we made a ticket 1 hour ago, "CandleHat Enjoyer"
Ticket #72bdcb

[raven mist]

Its been force yesterday so it always very busy first few days. We’ll get to it

[waxen shell]

Cheers!

[rain bobcat]

Someone impersonating me in sea long chat, pissing groups off trying to get me raided can he get muted in chat?

[lone hinge]

No, that won't be done

[simple dove]

whys toria clans website scuffed

ive farmed more sulf than it says my whole clan has in total

[sturdy vessel]

Why does it kick so often from the server ?

[lone hinge]

#network-support-old

[sturdy vessel]

I didn't understand

[lone hinge]

Make a ticket there

[sturdy vessel]

why would I do that ?

[spiral prawn]

Why did my teammates commit suicide at the outpost and equip others to plunder

<@&274971100184576010>

[lone hinge]

Because you're having network issues. They'll be able to help you

[lone hinge]

How did they die?

[spiral prawn]

kill

[lone hinge]

He might've been crushed by someone

[sturdy vessel]

I wrote in the chat in the game that it kicks just like that from the server, they wrote that yes, the same problem.5 minutes playing 30 minutes in the queue is cool

[spiral prawn]

We have lost a lot of supplies

[lone hinge]

What was the disconnect message?

[spiral prawn]

This is undoubtedly fatal for our team

[sturdy vessel]

no, just in the rasta menu.without error

[spiral prawn]

Is this a hacker or a bug? Why can others plunder their own outpost supplies?

<@&274971100184576010>

[lone hinge]

There should've been a window saying reason of the kick, at the very least "Disconnected: Timed Out"

[lone hinge]

Most likely a bug as you should be unkillable there. Sorry for the inconvenience

[spiral prawn]

We have nearly 4K of waste, which is too serious a loss for us

[sturdy vessel]

there is no reason

[lone hinge]

Make a #network-support-old ticket, pelase

[spiral prawn]

@surreal kelp Dear management, can this be resolved?

[lone hinge]

You'll not get your items back, no matter the cause

[spiral prawn]

OMG

[gleaming compass]

just become staff instead of impersonating them

[lone hinge]

I'm not impersonating anyone. I'm answering questions according to their own regulations

¯_(ツ)_/¯

[gleaming compass]

i mean ur impersonating staff

just be a staff member

[spiral prawn]

I know he's not a staff member

That's why I @ sought help from the administrator

[lone hinge]

They'll not give you your items back

[simple dove]

whys toria clans website scuffed
ive farmed more sulf than it says my whole clan has in total

[vapid zephyr]

He isn’t impersonating staff, he was previously staff

Two VERY different things

[vapid zephyr]

You won’t receive a refund of items

Admins cannot interfere with the game

[gleaming compass]

same shit different day

[vapid zephyr]

I would listen to stuff at least based on protocol from him, some stuff may be slightly wrong since naturally some stuff has changed but he does understand the system

[spiral prawn]

Okay, this is a terrible gaming experience. I hope the official can improve and fix it

[fading flare]

Admins, if someone is ddossing to prevent a raid defense, how do i get admin help?

[vapid zephyr]

!ticket

[marble mantle]

Hey, @fading flare

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[spiral prawn]

So did my teammates' supplies have been looted by hackers? Isn't this BGU?

bug

[vapid zephyr]

Or they despawned

Regardless we cannot refund loot

If you feel it was a bug, you can make an f7 bug report

[spiral prawn]

OKOK THX

[hasty sigil]

I played and I was thrown out of the game, can I get back without queuing?

[vapid zephyr]

No you cannot

We don’t skip queue

[hasty sigil]

So it's a server problem, why do I have to sit in line again?

[vapid zephyr]

Yes

We don’t skip queue

[abstract oxide]

unfortunately yes my friend

[hasty sigil]

[sharp phoenix]

my teamate got DC 2 times in a row for no reason what could be the issue ?

[glass cloud]

Hello! My clan and I had a problem; we were kicked simply and for no reason! Will it be possible to enter the server without queuing, everyone stood there for 1 hour and waited for 10 minutes and half the clan kicked out!

[vapid zephyr]

It is not possible no

We don’t skip queue manually

[glass cloud]

And what's the reason?

[vapid zephyr]

I wrote it directly underneath

“We don’t skip queue manually”

[glass cloud]

I'm talking about the reason for the kick

[vapid zephyr]

It’s in the disconnect message

But probably just random unless it said ban

[glass cloud]

no restrictions, just kick(

[vapid zephyr]

Then most likely random, but the official explanation is in the disconnect message

[remote compass]

@ocean thistle vpnban 76561199381128201

[glass cloud]

This is what they wrote to me after the kick!
Corrupt or invalid backend message

[vapid zephyr]

There you go

That’s the reason

[desert sentinel]

I was also written by the same I'm from his own clan

[glass cloud]

Good reason hahahaha

[vapid zephyr]

It really is

I don’t understand if that was meant to be sarcastic

[desert sentinel]

Even though I played on other servers and this has never happened and I snapped and after 5 minutes I was thrown out and now I have to stand in line

[vapid zephyr]

It’s unfortunate but nothing can be done

[glass cloud]

I was just running and then bam bam bam I got in line hahaha

[desert sentinel]

Can't you just skip the queue?. Without donating to a VIP slot

[glass cloud]

Okay, but what if this Kik happens again? what to do!

[vapid zephyr]

No

[proven fable]

They simply stole money from VIPs and handed out bans to everyone indiscriminately. Disgusting administration!

[vapid zephyr]

Wait in line again

[desert sentinel]

I am concerned about the same question what to do if it is constantly kicking from the server to stand for?

[vapid zephyr]

That is not what it is

Lmfao

The reason is there

Corrupt backend message

That has nothing to do with us kicking people

[glass cloud]

?

[vapid zephyr]

I responded to you

Look above

[desert sentinel]

Well, I do not know, I do not tell you how to do it, I respect you, but the fact is that after such cases, I do not want to deal with such a server anymore, and the fact is that if you let it all down on the brakes, I simply do not know what to say

[glass cloud]

pray and hope he doesn't kick you hahaha

[proven fable]

Man it is. Our clan was banned even though everyone plays without cheating.

[vapid zephyr]

Make an appeal then

We don’t ban people for no reason

[marble mantle]

Hey, @proven fable

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[desert sentinel]

Make an appeal then

[vapid zephyr]

Wasn’t talking to you

You aren’t banned

So that’s pointless

[desert sentinel]

It's very cool if I submit an opilation so that I would miss the queue, you will reject this offer for me, then you can do something if the answer is 1 and the same

But the fact is that I have to stand in the queue

To play for 1 minute it's just outrageous that you don't help people

And just tell me what to do even though there is no point in it

[vapid zephyr]

What

[vapid zephyr]

Of course, everyone does

Unless you buy VIP, which if you did not, there is no queue skip

[ocean thistle]

Hello there, this is not a VPN ban. You need to appeal.

[sharp phoenix]

some kinda back up message got kicked 😦

again que

[desert sentinel]

It's just possible to get fucked by the fact that you pay me money, I'll give you a point, I'm just in a fuck right now

And what to do if you don't have money for VIP

[vapid zephyr]

We don’t force anyone to buy VIP lmao

It’s happening to many people

And it’s not anything on our end

It’s completely EAC

[desert sentinel]

And what did you want to say to me then?

[vapid zephyr]

What

[desert sentinel]

Well, from whose side is it all from mine?

You told me to buy a VIP there is no VIP queue not to miss

Didn't you say that you need to buy a VIP otherwise you are nobody

[vapid zephyr]

No

I did not say that

[near halo]

is EU Mondays gonna wipe in 1 week from now or on monday

[toxic shard]

Monday

[near halo]

ok thx

[rapid heart]

how to make ticket

[marble mantle]

Hey, @rapid heart

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[soft sparrow]

my game crashes and im in the back of the q WTF

[vapid zephyr]

What did you think was gonna happen?

[open atlas]

why i have high ping all time ?

unplayable

[toxic shard]

#network-support-old

[slim mountain]

will the slots on the EU Main server be expanded?

[vital sun]

How many Eu long quee skips remaining?

[lone hinge]

!slots

[marble mantle]

Hey, @slim mountain

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[jagged ruin]

@oat I’m sorry. Can you answer me in DM please? I got a question about connection but I’m shy to ask it here

[lone hinge]

@ancient dune ^

[primal night]

How can i switch my vip from eu main to eu long ?