support

[feral venture]

Okay join then please

[true jasper]

I got banned for cheating but i didnt cheat and never used cheats please help

[thin plover]

!appeal

[marble mantle]

Hey, @true jasper

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[woven frigate]

any admins active in the 10x eu ? made multiple reports but notthing gets checked

[thin plover]

perhaps

[feral venture]

@tough bane Check Dms please

[drowsy maple]

!steamid

[marble mantle]

Hey, @true jasper

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mighty drift]

hi, can u say pls why i was muted ?
76561198983383273

and i cant appeal this shit

[tough bane]

Will have a look

[oak wraith]

Have you put in an appeal ?

[stark cargo]

i got a question, is there still gonna be a saturday wipe for the 5x trio, since force wipe was on thrusday?

[serene swan]

hi there, made an appeak

[serene swan]

yes

[thorny dune]

There will be yes

[near halo]

eu long max 10 or inf?

[raven mist]

no limit

[near halo]

i cant invite my friend

[raven mist]

do you mean team ui? on the bottom left?

That should be 12

[near halo]

😦

сlan table in game?

[near halo]

where do i report cherater

[raven mist]

!report

[marble mantle]

Hey, @near halo

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[vague berry]

How come you need BP's on the 10x EU No BP's lol?

[raven mist]

Will get that fixed asap

[vague berry]

Thanks mate! 🙂

[lucid bough]

buddy think he slick closet cheating with 8 hours LMAO

[raven mist]

!report

[marble mantle]

Hey, @lucid bough

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[lucid bough]

got this shit clipped

[raven mist]

Should be fixed now

[vague berry]

@raven mist yeah its working now, cheers

[lucid bough]

@raven mist im ngl sharing this full 5 minute clip aint it

am i able to screenshare and show u this clip and u ban this kid

its the most blatant ESP known to man

[raven mist]

Please just make a report

[drowsy maple]

Its double BPs now, you have to learn each bp twice.

[raven mist]

like said above

[lucid bough]

hes def turning it off now i have to give clip but clip is 5mins long cuz u need full context

[vague berry]

I just learnt them all 5x 😦

[drowsy maple]

Hes def. turning it off since you spent 5 minutes calling him out in chat, too.

[raven mist]

[lucid bough]

no shit

[raven mist]

Not a smart move

[lucid bough]

thats why im tryna show clip

i didnt give a shit when i have a clip

[raven mist]

We'd like to gather our own evidence before banning someone

as clips dont always show the full "context'

[lucid bough]

no dont worry about it ill save u the hardwork

8 hours chinese man is that enuf proof

[raven mist]

Nope

[lucid bough]

😂

[vague berry]

He might have a good gaming chair

[slate nest]

@fossil igloo

[near halo]

fast update ?

clan table?

[lucid bough]

so sorry W rustoria admins tho for puttin their foot down on that dirty cheater

[hardy canyon]

why i cant join the server

[raven mist]

planned restart

[hardy canyon]

attempt failed

ok

[fierce mulch]

2x vanilla lagging

[hardy canyon]

eu long and main ?

[near halo]

why vip need queque

[dark crest]

can any admins pls remove 8 foundations off my base please rustoria 2x us monthley

[formal tide]

when full wipe on eu mondays server

[dark crest]

@drowsy maple pls help me on 2x mounthly

[bold axle]

need help to with vip

[near halo]

mee too

[raven mist]

server?

[near halo]

eulong

[bold axle]

eu long

[near halo]

a lot ppl have same problem

[raven mist]

make a #payment-support ticket

[serene swan]

can someone please check my ticket for appeal please

[plain sparrow]

@thorny dune76561198388474487 Does the administrator have an answer?

[north anchor]

why am i stuck on cleaning up

[median dragon]

Hello i dont understand why my appeal got declined?

[summer lotus]

is it ok if i am in queue and there are 20 people in front of me for like 30+ minutes?

[livid kraken]

why don't I have a VIP?

[modern stirrup]

why are the servers lagging so much
where can i place a ticket ?

this is unplayable

[livid kraken]

Why did I lose my VIP???Admins, what did I buy?

When will you figure it out?

[fossil igloo]

#payment-support

[spark otter]

Where can I submit video evidence for a report I made?

[median dragon]

Hello i dont understand why my appeal got declined?

[livid kraken]

I bought VIP via funpay, I can't provide any data.Can't you see I had a VIP yesterday and then it was taken away?Steam ID: 76561199380076770

[inner flame]

Hey admin, I tried buying vip for US LONG but it’s declining my card even tho I have money on my card

[broken idol]

#payment-support

[steel sapphire]

rustoria eu main tons of lags

[raven mist]

being fixed rn

[tiny sage]

if server rolls back im refunding vip and switching servers cause this is just becoming a joke at this point

[thorny elbow]

wheree lukee ? 😦

[raven mist]

Did you read general?

"EU Main is restarting
no rollback
Memory leak once again "

[tiny sage]

ok good

[quaint cave]

is there anyway i can see when smoil is gonna respawn

been waiting over 1 hour it still no respawan

[indigo hamlet]

when does the rustoria leader board update my stats doesnt seems to update

[stuck holly]

@raven mistDear administrator, I would like to inquire about any issues with my account and whether it is a node ban。

id：76561198965212614

[quaint cave]

.

[raven mist]

There is no timer if you are wondering that

[quaint cave]

nah im talking about like rust link does that let u know

[stuck holly]

@raven mistDear administrator, I hope you can help me review my objection question. Thank you very much

[zinc crystal]

76561199193765377 vpn ban

plz help me

[median dragon]

Hello i dont understand why my appeal got declined?

[valid rampart]

What pop did the new 2x EU reacg

Reach

And why am I muted on general

[thorny elbow]

heyoo, where luke?

[quaint cave]

how close can i be to oil rig for it to respawn

[inner iron]

actually pretty sad that animals dont move on rustoria small u should fix it again:(

[north anchor]

why im i so laggy

[magic viper]

<@&274971100184576010>

[molten herald]

https://steamcommunity.com/profiles/76561199510014035/

blatent hacker rustoria us long. chinese should not be allowed to play on us servers

i dogged on him cause hes clueless but still cheating

[ocean thistle]

What server? Can you try to make a ticket in #network-support-old and someone should be able to assist further

[ocean thistle]

!ticket please make a ticket! :)

[marble mantle]

Hey, @molten herald

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[stuck holly]

@ocean thistleDear administrator, I would like to inquire about any issues with my account and whether it is a node ban。
id：76561198965212614

[ocean thistle]

Checking :)

[ocean thistle]

This issue has been resolved. Please try to connect in 10 minutes. Thank you

[stuck holly]

thank you

[quick torrent]

HaiDear administrator, I would like to inquire about any issues with my account and whether it is a node ban。
id：76561199108820886

[ocean thistle]

Checking

[zinc crystal]

HaiDear administrator, I would like to inquire about any issues with my account and whether it is a node ban.
id：76561199193765377

@ocean thistle Dear administrator, I would like to inquire about any issues with my account and whether it is a node ban.
id：76561199193765377

[ocean thistle]

Checking :)

[violet musk]

hey i bought vip for EU long but im still in queue

how can i fix?

[ocean thistle]

@quick torrent @zinc crystal This issue has been resolved. Please try to connect in 10 minutes. Thank you

[zinc crystal]

thank u very much!!!

[ocean thistle]

Please make a ticket in #payment-support and someone will be able to resolve the issue for you. Thank you for your patience until someone responds

[quick torrent]

thank you

[zinc crystal]

[violet musk]

ok thanks

[quick torrent]

Hello admin, why am I being banned for seven days! What's with! id76561199108820886

Hello admin, why am I being banned for seven days! What's with! [e-mail]

[ocean thistle]

Try now?

[quick torrent]

Ok

[deft lantern]

hi admin can i buy vip with cryptocurrency?

[ocean thistle]

Unfortunately, no.

[deft lantern]

ok thanks

[ocean thistle]

I will forward this to someone. I saw the issue

[quick torrent]

ok, but it shows ban for 7 days

[ocean thistle]

Stop spamming connect. Please wait 10 minutes before trying to connect to the server again.

[normal perch]

Can i report scripting?i have clip

[marble mantle]

Hey, @normal perch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[quick torrent]

ok

[tranquil crescent]

Hello admins, i got banned beacuse i joined a group and someone i wasnt even playin with at the time until i got off logged on and had a game banned alt account and logged on w ith a new one and i had no clue and wasnt even in the server at the time i have now left that group changed codes and broke all bags if there anyway i can get unbanned quicker on rustoria long i have all info needed to make that happen clips and screenshots get back to me quick plz

[broken idol]

!appeal

[marble mantle]

Hey, @tranquil crescent

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[marble mantle]

Hey, @warm juniper

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[light summit]

is it possible to buy a VIP twice for the same steam ID?

[calm quiver]

same thing to me i was playing solo and join a team with a solo next door and there was 2 other guys that lived other side of the map that was in the team never seen them spawn at snow once then i just get banned for being in the same team as guys on the other side of the map bc 1 of them was cheating

[tranquil crescent]

so dumb

[calm quiver]

yup

being in a team with guys i never even seen and i get banned bc they were hacking

average outpost player

Mr admins thoughts on this

[ember mural]

us main broke?

[serene swan]

hi there please check my ticket

[ivory light]

Cant get into US main says connection attempt failed over and over again

[cloud rain]

Cant load into US Main

[ember mural]

+1

any respond?

[fading jay]

hey it keeps saying i am banned for hacking but i have never cheated how do i get unbanned

[vapid zephyr]

!appeal

[marble mantle]

Hey, @fading jay

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[vapid zephyr]

Please make an appeal, and an admin will look into it

[ember mural]

Cant get into US main says connection attempt failed over and over again (已编辑)

[fading jay]

its saying that i do not have a ban to appeal on my account but it is saying when i join the server i am banned for hacking

[swift prism]

Hello, I am a VIP for Rustoria US Main, and this morning when I try to connect, I get the following error: "Disconnected: Connection Attempt Failed." I have tried restarting the game, to no avail. Please help.

[median dragon]

can some admin help me

[vapid zephyr]

What’s up

[vivid holly]

is rustoria us main down?

[vapid zephyr]

Yes, it already booting

Should be up very soon

[vivid holly]

alright

[median dragon]

my appeal got declined but i dont understand why

[vapid zephyr]

Because whatever you got banned for was still the final decision

Appeals are a yes or no answer (accepted / declined) so there won’t be explanations

[median dragon]

Okay

[vapid zephyr]

If it was declined, you’ll have to wait out the ban (if it had a timer) and if it doesn’t, you’ll have to find a new server

[fading jay]

its saying that i do not have a ban to appeal on my account but it is saying when i join the server i am banned for hacking

[upper glade]

admin i bought vip on eu long for my friend he hasnt got it yet ? i even have the reset of it bruh no way i got scammed

[vapid zephyr]

Was it a ban from 2x monthly?

[fading jay]

yea

[median dragon]

can i do a new appeal because my other appeal was for another ban where it said that im hacking but like 30miins later they changed the ban to playing with a cheater so ii didnt got a chance to appeal for the playing with a cheater ban?

[vapid zephyr]

No? Please make a ticket in #payment-support and someone will handle it

[vapid zephyr]

No, if it was declined, the decision is final

No need to re appeal

The decision won’t change

[vapid zephyr]

I believe those are bugged currently, will let you know if they get a fix

[median dragon]

but the decision was for the unchanged ban so i wrote for that ban and not for the playing with a cheater one

[fading jay]

i dont think i was banned on 2x monthly. i was banned on regular 2x while i was sleeping. woke up this morning and i was banned

[vapid zephyr]

If it lets you submit an appeal, then maybe you can

But it shouldn’t

[median dragon]

i cant

[vapid zephyr]

Ahh, and it says no ban found

[fading jay]

yea

[vapid zephyr]

Then no need to re appeal

[vapid zephyr]

Have you tried re-loading the website?

And re-logging into the game?

[fading jay]

yes multiple times for both

[lusty dock]

@vapid zephyr

US main crashed like 6 minutes before, and now the server is restarting officially. can it be stooped?

[fading jay]

ive never cheated or been ban from rustoria

[lusty dock]

can an admin turn off the scheduled shutdown pls since we literally just had it crash

[vapid zephyr]

It should’ve skipped the daily restart

[vapid zephyr]

Do you use a vpn?

[fading jay]

no i dont

[vapid zephyr]

Hmm, very weird

[lusty dock]

it started the count down, did someone shut it off?

[vapid zephyr]

I was told it would be skipped yes

[fading jay]

is there anyway i can get unban

[lusty dock]

its still going though

[vapid zephyr]

Im not sure, maybe it will, but I was told it wouldn’t

[shrewd quest]

@vapid zephyr any way my boy dyl can get unban

[vapid zephyr]

Not that simple

[shrewd quest]

i know

[vapid zephyr]

We’ll have to wait for the appeals to work again

Please just keep refreshing the page periodically, and come back in a while if it still doesn’t work

[tranquil crescent]

hey admins if someone can get back to my appeal id really appreciate it

[vapid zephyr]

Only thé admin who banned you can review your appeal

Please just be patient and wait for a reply

[upper glade]

i have been waiting for 15 minutes for snawer on my support could someone help thank u so much (:

[vapid zephyr]

In the waiting for support voice channel?

Or in your ticket? The tickets aren’t instant unfortunately, since only certain people can view them, due to the private information that could be in them

[upper glade]

support channel

[wraith skiff]

Would anyone know why i am unable to connect to the server i can connect to other server but i keep getting connection attempt failed for rustoria us long

[raven mist]

daily restart

probs still booting up

[wraith skiff]

ahh okay thankyou

[dull inlet]

Hi i have been baned i dont know why my rust acc is TheGrub

pls help me

[oak wraith]

have you put in an appeal?

[dull inlet]

how??+

[oak wraith]

/appeal

[marble mantle]

Hey, @dull inlet

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[dull inlet]

thx

[oak wraith]

anytime!

[digital tendon]

bought a vipka and I sit in line thanks admin

2 day

[brittle tide]

i need suport

can i get a admin

[dull inlet]

oh

[oak wraith]

what's up?

[dull inlet]

nice

[brittle tide]

how can i put a ticket

[oak wraith]

/ticket

[marble mantle]

Hey, @brittle tide

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[brittle tide]

someone hack my base at small 5 minuts ago

[oak wraith]

did you put in a ticket?

also make sure to F7!

[brittle tide]

im doing that

but can i get help right now at small server

cuz ticke is gonna take time

[raven mist]

Your ticket was already responded to

[maiden aurora]

When do tugboats spawn? Second restart can't find it..

[drowsy rune]

where do i make a ticket

[oak wraith]

in game! just do /ticket

[marble mantle]

Hey, @drowsy rune

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[drowsy rune]

okay thanls

[oak wraith]

anytime!

[maiden aurora]

guys is anyone can help me?

[drowsy rune]

yes

tugboats spawn in harbour

and ferry terminal

[maiden aurora]

I know, but it doesn't second time

[oak wraith]

What’s up!

[maiden aurora]

When do tugboats spawn? Second restart can't find it..

[oak wraith]

That one I am not 100% sure of let me talk with a few people and get back to you on that!

[maiden aurora]

Ok, thanks

[drowsy rune]

I made i ticket now what do i do?

[silver rapids]

where can i get support

[brittle tide]

/ticket

[marble mantle]

Hey, @brittle tide

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[digital tendon]

vip dont work

[zealous light]

Hello ! i still have a problem with my vip.. it's not working at all On Rustoria EU LONG - steam ID : 76561199042336947

[timid trout]

A helpful piece of information that an admin might need is the server you are connecting to and your steam64 id.

[zealous light]

Did it but it's really annoying like it's not fix since yesteray or what ?

[digital tendon]

Hello ! i still have a problem with my vip.. it's not working at all. server EU Long ID: 76561198864363282

[timid trout]

I haven't been on, but there was a problem yesterday that they were working on. We can check the announcement boards to see if there is an update.

[zealous light]

ANY SUPPORT HERE ? LIKE WE ARE BUYING SOME VIP AND IT'S NOT WORKING ?

[steep sonnet]

Same here

[plain cypress]

ANY SUPPORT HERE ? LIKE WE ARE BUYING SOME VIP AND IT'S NOT WORKING ? PLS

[raven mist]

Make a #payment-support ticket

[steep sonnet]

I did

[raven mist]

They're the only ones that can help ypu

so be a bit patient

[zealous light]

Yes BE PATIENT ?

SINCE YESTERDAY ?

[steep sonnet]

Well i bought vip because im not patient lmfao

[zealous light]

Be patient lmao

Like it's nor working since yesterday but we have to be patient

[raven mist]

Did you make a payment support ticket?

[zealous light]

YES

[raven mist]

whats the number?

[zealous light]

YESTERDAY and i was on

and now today it's not working again

so i have to do it again

[raven mist]

i'm sorry that happened, make one again and we'll get to it asap

[zealous light]

Ticket is made

How many time i have to wait again ?

@raven mist

[fiery zenith]

@raven mist Hello, can you help me handle the vpn ban 76561199056868365

[zealous light]

ANY SUPPORT HERE ? LIKE HELLO ?

[raven mist]

Relax, replied to you 5 mins ago

will be resolved asap

[zealous light]

Yesterday u said the same

And it still not work lmao

[raven mist]

and it was resolved, wasnt it?

[zealous light]

No it was not

I just got skip queu yesterday by one of the admin

[plain cypress]

me too pls

[silver rapids]

i bought vip

[zealous light]

It's like we are giving money and we can't play we just getting shit on by the server moderation

[silver rapids]

and its not working

[lyric basalt]

Please make a ticket in #payment-support aswell.

[silver rapids]

i cant plat aswell

i did it

server just stealing money

[fallen ibex]

whats average response time on website support ticket

[zealous light]

WE ALREADY MAKE A TICKET STOP BEEING STUPID JUST CALL UR DEV OR SMTGH

[raven mist]

or be patient and wait

[silver rapids]

yes!

[raven mist]

Theyr already doing the vip tickets

[zealous light]

Be patient since yesterday dude ?

[silver rapids]

wait how long?

year?

[raven mist]

You were able to play yesterday, so dont tell me you're waiting since yesterday

[steep sonnet]

Vip is for people without patience shenzzyy xdd

[raven mist]

i noticed 😄

[steep sonnet]

Im waiting myself aswell

[fallen ibex]

yeah i need in game support and alredy made the ticked just wondering how long is response time

[plain cypress]

gambiche tenerve pas mdrrr

[zealous light]

Not about patience it's about i paid for something

So don't tell me be patient just fix ur shit

[raven mist]

depends on the amount of tickets

[steep sonnet]

But you guys cant queue skip and check if my friend bought the vip for me ?

[raven mist]

begin of force its always a bit more busy

[zealous light]

that's all

[fallen ibex]

yeah i know just something really weird happened to me its not about the vip

[steep sonnet]

@plain cypress hello

[zealous light]

Be patient he said lmao. Like we paid and it's going to be that's shit everyday of wipe ?

[raven mist]

We'll get to it asap

[fallen ibex]

thank you appriciate it

[zealous light]

@raven mist So i have to make a ticket every day now ?

[plain cypress]

?

[steep sonnet]

U remember me?

[raven mist]

No

[zealous light]

and be patient ?

[raven mist]

just something since force, will be fixed

[silver rapids]

my VIP is not working where are supports!???

[zealous light]

u said this since yesterday lmao but still not working

[plain cypress]

Yes

[noble terrace]

A limited number of people can help with payment support. They’re working through tickets as fast as they can.

[raven mist]

dw Jyrcella, theyr not reading what we're saying

[noble terrace]

I noticed lol

[zealous light]

We gave u tons of money but u can't fix that shit. Skip our queue should be the minimum for people who's waiting to play

[lucid stream]

Hey

[plain cypress]

they just took the vip too but not possible to connect

[fallen ibex]

@zealous light chill out its probably not their fault it must be with rust update maybe they changed the api or something like that

[lucid stream]

@timber bridge

[zealous light]

Not my prob i pay to play so let me in that's all

[grim prairie]

parle bien a gambou toi

[fallen ibex]

can you give gambice q skip meanwhile you fix the problem

[zealous light]

❤️

[plain cypress]

it's true that he the reason gambiche

[silver rapids]

i could use one too

[noble terrace]

I get the frustration of still waiting in queue. It shouldn’t be happening, I agree. But unfortunately sometimes bugs like that happen that we need to fix manually. And we always fix it if you make a ticket for us. But since a limited number of people are on the payment support team, that does mean it may take a little bit for them to get to you.

[silver rapids]

cuz i want to play and i payd for vip

[zealous light]

I know but why u don't skip us the queue since it's resolve ?

[lucid stream]

@noble terrace is @timber bridge online

[plain cypress]

same for me

[noble terrace]

Because I don’t have access to VIP information to confirm that what you’re telling me is correct. That’s why we ask you guys to make payment support tickets.

[plain cypress]

@noble terrace

[noble terrace]

We can’t just queue skip people because they ask 🤷🏻‍♀️

[zealous light]

I can give u all the screenshoot u need

[silver rapids]

That’s why we ask you guys to make payment support tickets. ---- I did it and nothing

[zealous light]

U can skip queue for people who pay for it @noble terrace

[noble terrace]

Did someone answer your ticket yet? If not, then they will and they will help you

[zealous light]

And nobody answer to my ticket

[noble terrace]

Again, I am not on the payment support team so I can’t verify any of this. Your problem WILL get fixed.

[zealous light]

Like it's really annying

[noble terrace]

Because you are not the only person having issues unfortunately. They’re working through tickets as fast as they can, but because force was yesterday, there are more than usual.

[zealous light]

U are fking kidding us

[lucid stream]

Hey @noble terrace is @timber bridge online I need to tell him something

[noble terrace]

Just DM him

[zealous light]

Like i payd around 40 € for this wipe for me and my team and we are getting fucked

[lucid stream]

Ok thx

[fiery zenith]

@noble terrace Hello, can you help me handle the vpn ban 76561199056868365

[zealous light]

U guys are talking for nothing and not helping ppl anymore so don't answer if this is for shitty answer like this @noble terrace

[raven mist]

If we dont answer you're gonna scream "no support" "HELLO SUPPORT"?

So yes, i'll keep replying to you

[zealous light]

It's better to NOT answer if ur answer is just be patient like we payed for a service

And we are paying for not waiting lmao so it's stupid

[raven mist]

Thats not true, its always best to give a player an answer 🙂

[zealous light]

Actually ur answer are just annying for real

[timid trout]

cough

[raven mist]

Just telling you whatsup

[noble terrace]

The only answer you’re going to be happy with is that we will skip queue for you and we already explained that Shenzy and I personally can’t do that

[oak wraith]

I got a answer for you! ferry terminal and harbor. although only 4 on the map at one time so if there is already 4 out no more will spawn!

[fallen ibex]

@raven mist ive been waiting for 30mins do you have any estimation cuz i need to go off soon

[vapid zephyr]

if one is broken, another will spawn within 30 mins

[timid trout]

It takes time for the tugboat to despawn once sunk.

[zealous light]

@noble terrace so what is ur job here ? lmao

[raven mist]

We’re admins

[timid trout]

I think it's 2 per harbor. My group had 8 of them on US main.

[zealous light]

ur admin but u can't do anything

[raven mist]

Only a few handle payments tickets for obvious reasons

[zealous light]

Ur adming but u can't help us wtf is this organisation lmao

[raven mist]

Are you reading what im saying?

[raven mist]

^

Or so you want your personal info leaked with whole rust?

[noble terrace]

^^^ Payment information is sensitive/confidential, so only a handful of admins actually handle payment support issues. It’s organized that way on purpose.

[raven mist]

Indeed

[vapid zephyr]

only 4 are on the map at a time

hard limit set by facepunch

[timid trout]

OK, must be a recent change than. Had 8 of them 5 weeks ago.

I'd post a screenshot, but it'd might look like bragging. 😛

[fallen ibex]

tinker who u lying to?

[lucid stream]

Hey I can’t think the admin’s enough they have helped me fix my computer and much more I think they people should stop treating them like shit they deserve much more they do everything to help everyone

[raven mist]

Im afraid not everyone thinks that way

[fallen ibex]

i dont have a problem with admins its the response time thats killing me tbf

[lucid stream]

Like they don’t want to ban u but like you do stupid shit and you get punished for that

[raven mist]

Its begin of force, always alot more busy

We had 11k players last night, so get alot of tickets coming in

[timid trout]

Well, personally, I think the admins are doing a good job considering everything. But, my view is a little biased.

[lucid stream]

See this is what I mean they do other things not just sit on there ass and do nothing and ignore everyone they are doing so many things at once

To make people’s experience better

So you can have fun

They are not here for you to fucking be ass holes to them

They are here to help

[timid trout]

So... does anyone have any game questions that they always wanted to ask?

[carmine moon]

can someone check my appeal pls

i dont play w cheaters

idk what happened

[spice acorn]

guys we had over 40 sharks despawn in under 5 mins at fishing ina bodybag you guys trolling DD ? that doesnt happen its on recording as well.

[raven mist]

You can record all you want 😄 Not sure why we would randomly despawn stuff

[carmine moon]

can someone check my appeal

[fiery zenith]

vpn ban 76561199056868365

[timid trout]

I thought you were unable to see in bodybags at fishing village.

[viscid plover]

i got banned for ban evasion cuz i got hacked and someone did somethigng to get my account banned and i bought vip like literally today am i able to get a refund for it

[timid trout]

would bring up your own inventory

[timid trout]

First step might be to appeal. After that, billing support.

[timid trout]

!appeal

[marble mantle]

Hey, @viscid plover

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[viscid plover]

i got banned before i purchased vip so

[timid trout]

Has the VIP been used at all?

[viscid plover]

yes

[raven mist]

How were u able to use the VIP when you were banned?

[viscid plover]

wait its a long story let me explain

[stray socket]

grabs popcorn

[viscid plover]

a couple weeks ago i got hacked and someone cheated or something like tthat on my account i have proof n everything idk if I talked about it on this server already but basically i was ban evading on every server cuz i mean what else am i meant to do but before today i bought vip for eu long and i got banned for ban evasion today as well so

[burnt fulcrum]

Hello can you check cheaters on server ?

[raven mist]

if you make a ticket sure

!ticket

[marble mantle]

Hey, @raven mist

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[raven mist]

Put all of that in your appeal

[burnt fulcrum]

!Ticket

[marble mantle]

Hey, @burnt fulcrum

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[viscid plover]

okay

!appeal

[marble mantle]

Hey, @viscid plover

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[viscid plover]

did it

[carmine moon]

its gunna be like 2 hours

[viscid plover]

do u reckon im getting unbanned

[visual imp]

tfw you dont have any bps on the no bp server

-_-

[timid trout]

is that a question?

[cunning notch]

Slots were 700 yesterday, why its 600 today on rustoria eu long

[timid trout]

Slots adjust as necessary.

[visual imp]

no i just straight up dont have bps

like i cant craft anything even with a t3

I relogged and it didnt fix anything

[timid trout]

Which No BP server are you on?

[visual imp]

5x us

[raven mist]

will forward

its a bug but we're aware

[visual imp]

ah alright

should i research stuff until then?

[raven mist]

trio or 8 man?

[visual imp]

8 man

[raven mist]

tnx

[cunning notch]

rustoria is so fun ngl, i woke up today to try and get a start again after a fail, abt 4hrs of waiting im still in queue its fun ngl

[raven mist]

Thank you for sharing that with us

[cunning notch]

np

[past cipher]

how do i report a player?

[oak wraith]

/report

[marble mantle]

Hey, @past cipher

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[hasty juniper]

/report

[marble mantle]

Hey, @hasty juniper

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[past cipher]

how long does it takle for a ticket to get viewed

because this guy is blatantly cheating and live right next to me so i cant do anything

[visual imp]

f7 report him

[past cipher]

i did

[visual imp]

keep doing it

[timid trout]

Also, try not to talk about it in global. It hinders the process.

[past cipher]

i know i never call out cheaters just makes them turn off cheats

[winged axle]

can i report cheaters on discord?

[visual imp]

if can keep clipping him do it

[ocean thistle]

That is a good practice. Thank you for your ticket if you made one. Our team will get it to ASAP

[visual imp]

it makes thier job 100x easier

[marble mantle]

Hey, @winged axle

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[visual imp]

WOOOOOOOOOOOOOOOOOOO I GOT MY BPS AGAIN

[timid trout]

All hail hai.

[visual imp]

fucking hell i had to fully restart 3 times

this game is hell

[timid trout]

femboy, do you want some tips to try?

[visual imp]

yea fs

[timid trout]

How much memory does your computer have?

[carmine moon]

what for?

[visual imp]

32gb of ram

[timid trout]

That should be plenty. If you only had like 8 or 16, would have recommended giving your computer a fixed page file size.

[carmine moon]

tinker how long until u think someones checking appeals?

[cosmic timber]

I bought a VIP but I'm still standing in line

[timid trout]

It can take up to 3 days, usually faster. Depends on how many people are doing it.

[carmine moon]

takes a sec lol

[timid trout]

@cosmic timber -- they are aware of the issue. It's recommended you go to #payment-support for help with that though.

[carmine moon]

its normally after like 3 mins u get in

[oblique torrent]

Appeal #42247b

Been 3 days now pleaseee

[faint bane]

can you get ban for using vpn <@&274971100184576010>

[timid trout]

VPNs are fine.

[calm quiver]

how long do i have to wait for a ticket

[timid trout]

It could take as long as 3 days.

[calm quiver]

well thats fucked

all just because i joined a team ui really?

thats stupid

[timid trout]

To confirm, this is a ban appeal correct?

[marble mantle]

Hey, @stark quiver

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[stark quiver]

Okay, I'll give it a try

[eternal zenith]

our trio that was online just got banned for ''playing with cheater'' can we get some support?

[oak wraith]

/appeal

[marble mantle]

Hey, @eternal zenith

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[coral tree]

im waiting for support

<@&274980199668645888>

[thin plover]

What do you need help with?

[chilly siren]

Done

[bright glen]

Is ai on eu mondays on?

[distant yew]

why so laggg eu man ?\

[modern stirrup]

+1

[raven mist]

will forward internally

[modern stirrup]

its been like that all day

just unplayable

[distant yew]

yea

[raven mist]

Probably due to a mem leak

other servers having the same issue unfortunatly

(other communities)

[modern stirrup]

u can try to offline em for a few min

at least try to do something....

[raven mist]

Informing the devs

[modern stirrup]

when can we get an update ? you just cant play like that

[eternal zenith]

would like to have some support !

[weak lagoon]

is the waiting for support online

[idle hollow]

What do you need help with?

[eternal zenith]

so @weak lagoon and i made a ticket just now but we got told it takes quite some time to get a responce on that.. we got banned for playing with a cheater yet its unknown to us who it was, can we get some more info and a move into a call with you or someone else?

[weak lagoon]

we both have like 8k hours plus and had no idea there was a cheater

[tough bane]

Can drag you in a minute

[weak lagoon]

cheers boss

[eternal zenith]

thank you

[runic marlin]

@manic surge would just like to ask did you make tickets of said players? If so you will get a reply saying the player has been banned or not.

[manic surge]

Yes Ive made tickets. this is not a current situation just a feedback suggestion as that channel is labeled

[runic marlin]

Yeah no I get you. They do ban a lot of players for cheating though, however it’s not impossible players you were sure of cheating either toggled while an admin was spectating them or they were just really good players ofcourse

[modern stirrup]

@raven mist ?

[storm cipher]

How long does it take after donating for the sort perk to work?

[runic marlin]

It’s instant

[storm cipher]

ah. do I need to reboot rust maybe?

[runic marlin]

You may have to relog

[vapid zephyr]

wouldnt hurt

[timid trout]

Usually pretty quick, but there is a known issue for some people. If you are having issues, go to #payment-support .

[idle hollow]

just a reconnect should work

[storm cipher]

kk tyty

[vapid zephyr]

holy lots of help

[idle hollow]

yes

[vapid zephyr]

🤣

[idle hollow]

and faster

[timid trout]

But, yes. Try restarting rust first.

[modern stirrup]

ye but non of yall are fixing the lag that has been going on all day

[storm cipher]

My faince said. "you really wanna pay just to have a sort button" Yes mam becase I am LAZY af hahaha

[raven mist]

i told you im forwarding it

be a bit patient

[modern stirrup]

i am

since morning

[runic marlin]

I get you, lag is frustrating. As shenzy told you he’s informed the devs and I gurantee you they are constantly working on resolving any lag right now.

[runic marlin]

Hahaha that sort button hits different😂

[timid trout]

Shrug, i spent like $200 on neon skins.

[warm frost]

yooo

when i gon play rust says hacking

[vapid zephyr]

!appeal

[marble mantle]

Hey, @warm frost

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[modern stirrup]

where can i get a refund for my vip ?

[raven mist]

#payment-support but when used its unlikely to get a refund

[modern stirrup]

great

such a lovely time , i recommend hopping into ur servers and see what its like.

[raven mist]

Devs are already looking

[spark otter]

Where can I submit video evidence of someone esping?

[oak wraith]

/report

[marble mantle]

Hey, @spark otter

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[storm cipher]

Apologies. How does skin box work. do I need an item for it (repair bench etc)

[ionic leaf]

I lost the VIP that I bought the other day, what should I do?

[vapid zephyr]

So let’s say you wanted to skin an AK, what you would do is type( /skin ) in chat, and it will come up with something that looks like a box on the right

Then you drag the skin into the top left box, and scroll until you find the skin you want

[ionic leaf]

thanks for helping me solve my problem quickly

[storm cipher]

ahhh tyty vm!

[calm quiver]

Yes I got banned for being in a team ui with a guy who I never seen

The closest I was to him at a time was 20 grids 😂😂

[jade dust]

can someone look at my appeal im so confused like deadass im banned on a server i dont play #9a6411

[calm quiver]

lol i got banned for being in a team ui with a guy who ive never seen and lives complete other side of the map

[karmic veldt]

why does it say disconnected : come to discord.gg/rustoria - AWZ3

[tough bane]

@west mica Your guy. Can you please provide a steamid?

[west mica]

Feel free to join #368790610783764480

[karmic veldt]

76561199525624006

[west mica]

Please join #368790610783764480

[karmic veldt]

76561199082436605

[twin berry]

I get disconnected also why

@west mica

[west mica]

?steamid

[marble mantle]

Hey, @twin berry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[twin berry]

76561199057284034

[west mica]

You last connected to our server 3 days ago

[twin berry]

I connect now but it give me disconnect i will try again and tell you .ty so much

[heady nimbus]

Yo i have a question .if i have another ban on another official server.will i get a ban on rustoria if i join!

[west mica]

!rules recommend you read before you connect

[marble mantle]

Please see all rules for our servers at https://rustoria.co/rules

[heady nimbus]

Idont see anything say about that if itake a ban on another official server

Then i can join! Yes

[brazen bone]

where do i report someone for racism?

[west mica]

/ticket

[marble mantle]

Hey, @brazen bone

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[twin berry]

Bro where i can check if my account dont have any problem to join rustoria servers!

!

@west mica can you check your dm

[vapid zephyr]

why cant you join

[haughty jay]

there's a guy im 90% sure is cheating on us long, steam id is 76561199146423519 can someone please spectate him?

[vapid zephyr]

!ticket please

[marble mantle]

Hey, @haughty jay

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[haughty jay]

my entire team just made multiple tickets on him

we all f7'd him too, it'd be nice if someone can spectate

[vapid zephyr]

appreciate it, someone will review it asap

[haughty jay]

ty

[topaz lodge]

One message removed from a suspended account.

[west mica]

muteable. Yes

[topaz lodge]

One message removed from a suspended account.

[vapid zephyr]

just muteable, my mistake, misread it

[west mica]

Can depend on a various matters

[haughty jay]

please can someone spectate this guy he has 1.6k hours it's fucking full blatant i stg

[topaz lodge]

One message removed from a suspended account.

[west mica]

You made a ticket

[haughty jay]

he's raiding us im not tryna be annoying but this is kinda dyer situation bruv

[noble terrace]

already being looked into

[west mica]

all reports go via tickets. However just so you know we do not moderate voice chat

[haughty jay]

thanks jyrcella

[topaz lodge]

One message removed from a suspended account.

[west mica]

Nope, clips dont count as evidence.

[topaz lodge]

One message removed from a suspended account.

[thick fulcrum]

why nobody see the network support?

[haughty jay]

@noble terrace i fucking love u THANK YOU

THAT KID WAS HAAAARD CHEATING

[noble terrace]

it wasnt me lol

but youre welcome

[bold perch]

!report

[marble mantle]

Hey, @bold perch

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[raven mist]

Skill issue

[haughty jay]

TY FOR BANNING HIM IF IT WAS U

[north marsh]

help

im stuck

[raven mist]

[north marsh]

I got stuck in the train and can't get out can you please help me

@raven mist help me rastoria eu main

I got stuck in the train and can't get out can you please help me

[raven mist]

i'm afraid we cannot help you with that as you're on an official server

[daring plover]

you can f1 kill 😐

[twin berry]

How i can. Check if my account its whitelist and didnt break the rules. .to can join

[heady nimbus]

I can use vpn!

[near halo]

where do apeal a association ban at?

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[mild radish]

76561199438574353 this people have cheats cheack in EU Medium

[subtle cape]

!ticket have you made a ticket?

[marble mantle]

Hey, @mild radish

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[heady nimbus]

Ican use vpn or not🙂

[runic marlin]

Are wolves supposed to be able run on @astral pilot? Every other animal is frozen. They can also get through foundations etc which I assume is a rust bug though.

[vapid elm]

/ticket

[marble mantle]

Hey, @vapid elm

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[desert shoal]

!ticket have you made a ticket?

[marble mantle]

Hey, @desert shoal

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[desert shoal]

!appeal

[marble mantle]

Hey, @desert shoal

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[strong oracle]

Is the US 10x no bps server going to wipe today in about an hour and a half? or will it wipe tuesday because force wipe was yesterday, someone pls let me know! thanks!

[vapid zephyr]

it will wipe in 1 hour and 30 mins

[strong oracle]

why wouldnt it wipe tuesday? it just wiped yesterday

[vapid elm]

It is possible to swap my vip from a server to another ? I took for eu long but it seem my pc cant handle it when its full like this 😦

[vapid zephyr]

it always wipes again after force wipe

always has

[vapid zephyr]

maybe, feel free to make a #payment-support ticket and someone will help you out

[vapid elm]

ok ty ! 🙂

[pure obsidian]

Rustoria admins are great, lets open a monthly 2x when the cheaters on the regular 2x are more than ever!!

[ocean thistle]

Hey, have you made a ticket? :)

[pure obsidian]

I always do

[desert shoal]

Is there any way to speed up your unban ? Or at least get an answer why I was banned?

[ocean thistle]

Ticket or F7? Please do both but tickets goes to us to investigate. If you have done so we will get to it asap

[frosty glade]

Did the us main roll back twice yesterday? Just asking

[ocean thistle]

The standard response time for appeals is 1-3 business days

[desert shoal]

You ban for nothing in a second, and I have to wait 1-3 days for unbanning.

[pure obsidian]

I do both every time.

[ocean thistle]

Thank you, appreciate it

[pure obsidian]

I know you all try your best and there is a lot of cheaters, but seriously rustoria 2x is the worst when it comes to cheaters

why would you open a monthly when you cant handle the cheaters on the first one

[calm quiver]

anyway for someone to look at my ticket it shud take about 20 seconds to understand whats happened i was in a random team ui with a guy other side of the map and the chances are he is hacking and now im banned #8f66e1

[untold badger]

How long does it take to get a refund

[calm quiver]

#wipe ruined if its gonna take days + the queue skip gone to great

[weak parrot]

Rustoria MAIN EU Weekly very suspicious players score head in a jump. A big request to check them.Nickname yuu

[broken idol]

!report

[marble mantle]

Hey, @weak parrot

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[sharp ether]

ban this guy

[mint canopy]

Is there any way my teammate and I can get our stuff back after we lagged out while leaving outpost or not

[proven eagle]

is there a way to speak to a admin?

a member of my team has just been banned with 4/20 KDA

[mint canopy]

!ticket

[marble mantle]

Hey, @mint canopy

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rich willow]

there is one person who cheats,

eu main

help me admin <@&274971100184576010>

[vernal summit]

!appel

[thin plover]

!ticket

[marble mantle]

Hey, @rich willow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rich willow]

!ticket

[marble mantle]

Hey, @rich willow

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[rich willow]

!appeal

[marble mantle]

Hey, @rich willow

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rich willow]

trying to get into the house
please help

[true spruce]

I am getting disconnected when connecting to Rustoria 2x vanilla, saying "Disconnected: Faking DMs" - anyone know what this is about?

I have never played on this server

[noble terrace]

?steamid

[marble mantle]

Hey, @true spruce

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[true spruce]

76561197963350512

[formal ruin]

hey

i woke up this morning and im banned

for hacking

??

76561199226485414

[marble mantle]

Hey, @formal ruin

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[true spruce]

76561197963350512 - any idea what that message means? what have I done? 😂

[spring abyss]

its so sad that a cheater is litterly spinning around killing everyone and not getting banned

[south gulch]

is 10x us no bp wiping?

[vapid zephyr]

Please make a ticket if you haven’t already

[late wave]

yet i get banned for using a hotspot

[vapid zephyr]

And if you have, please be patient and wait for a reply

[spring abyss]

if you cant ban this guy fast, then i dont know

[vapid zephyr]

!appeal

[late wave]

how long does it take to hear back from support

[marble mantle]

Hey, @late wave

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[spring abyss]

yesterday to

[vapid zephyr]

Have you made a ticket

[spring abyss]

yes

[vapid zephyr]

Okay, then please wait for a reply

[vapid zephyr]

Yes

[noble terrace]

you should be fine to connect in 5-10 mins

[true spruce]

Thanks! Any idea why I got this message? Just curious :p

[noble terrace]

Something old linked to you mistakenly

[spring abyss]

the fact he is not banned already is wild

[formal ruin]

yooo

how i been playing yesterday

and ty i open rust

[true spruce]

thanks again!

[formal ruin]

and says hacking

[noble terrace]

?steamid

[marble mantle]

Hey, @formal ruin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[formal ruin]

how im i hacking

[spring abyss]

eu main PLEASE

[formal ruin]

76561199226485414

76561199226485414

this one

[spring abyss]

the whole server is talking about it

[formal ruin]

ab what

baning ppl for no reason

?

[spring abyss]

big cheater like my grandma can tell he is

[formal ruin]

who

bro rustria x2 ban me for no reason

says hacking when im trying to join the server

i need some1

[late wave]

JOIN THE LINE MAN IM STILL WAITING

srry about caps

[spring abyss]

you admins are fr

[noble terrace]

I already responded to you

lol

you know i'm looking into it

[spring abyss]

finally

[formal ruin]

76561199226485414

[noble terrace]

It's because your other account is game banned. Should be fixed now. @formal ruin

[formal ruin]

76561199226485414

[noble terrace]

.

[formal ruin]

can i play now

[noble terrace]

5-10 minutes you should be able to

[formal ruin]

ty

[warm frost]

HEY

I BEEN WAITING FOR THE SAME THING

[late wave]

@ admin how long does it take for a ticket response

[warm frost]

SAYS BAN HACKINGÇ

[warm frost]

CAN U CHECK MINE

[raven mist]

!appeal

[marble mantle]

Hey, @warm frost

To appeal your ban or mute, please follow this link to submit an appeal: https://rustoria.co/support/appeal

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[warm frost]

76561199227035594

[warm frost]

ITS THE SAME THING AS SIT DOWN

[steep solar]

hey It says for my friend that he is banned for cheating on the server and when he goes to the appeal it says hes not banned on the server

Everytime he tries to rejoin it still says hes banned though

[raven mist]

Than its already fixed

[warm frost]

76561199227035594 THIS MI ID ITS THE SAME THING AS

OOOOOKOKOK TYYY

[raven mist]

NO PROBLEM

[vapid zephyr]

https://tenor.com/view/keyboard-caps-lock-press-gif-8936772

[steep solar]

anyone know why it says this

[calm quiver]

mods someone check out my case i just got banned because i was in the same team ui as a hacker who lived other side of the map fffsss wasnt even playing with the guy was just in the team ui with him #8f66e1

half the day ruined because of this and probs the wipe gonna get ruined too if i have to wait 3 days for someone to be like oh he was in the same team ui as a hacker who lived 20 grids from him

so fuckin stupid fs

[vapid zephyr]

Have you appealed?

If so, please wait for a reply

[steep solar]

is there any way i can make a ticket?

[raven mist]

Same team is the same team

even if he lived on another server

wait for it to be reviewed please

[steep solar]

Shenzyyy It says for my friend that he is banned for cheating on the server and when he goes to the appeal it says hes not banned on the server
Everytime he tries to rejoin it still says hes banned though

He had a previous game banned account that was more than a year ago

[vapid zephyr]

Is he banned on the new 2x?

[steep solar]

yeah

2x monthly

[vapid zephyr]

Seems like there has been a few issues appealing on those servers since they are new

Don’t believe it’s fixed yet unfortunately

[calm quiver]

aint no way u just said that because i was in a team ui as someone that counts as playing with him even tho i dont know what his character looks like that is a fucking joke so stupid

[steep solar]

rip

[raven mist]

I'm just saying you gotta wait for it to be reviewed and not come in here every hour

its not speeding up things

[calm quiver]

how do i get a refund im gonna file one now no way im losing 1/3 of pass i paid for due to something like that

[shrewd quest]

@vapid zephyr i dont know why it is so hard to unban someone after they got gameban on a diff account 200 days ago and thats why he is ban

[raven mist]

#payment-support - but when used, its unlikely to get it refunded

[shrewd quest]

@raven mist can you look into my boys ban please

[raven mist]

Did they make an appeal?

[shrewd quest]

he cant

wont let him

[raven mist]

Why is he not appealing himself here?

We dont discuss someone elses ban

[shrewd quest]

he was

earlier

[raven mist]

He can dm me

[shrewd quest]

he going to now

[late wave]

@raven mist how long does it take to review an appeal i jsut realized it says i was banned 2 months ago on a 5x no bp server ive never played on one of them only us mian

[raven mist]

1-3 days

[late wave]

are you serious thats not fair man ive done nothing wrong and now i cant play

[marble mantle]

Hey, @steep solar

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

!steamid

[marble mantle]

Hey, @late wave

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[late wave]

76561199406776097

[raven mist]

your mate still has 23 days to go

[raven mist]

Taking a look

[late wave]

ok

[visual imp]

um

satchels are broken

they dont kill you when they blow up

[raven mist]

you're good to join again

[late wave]

tyvm i really appericate it

[meager echo]

can someone please check my appeal its been 2 hours and i still dont know how i got caught up in this

[shrewd fable]

I had in UI team my neighbour, and now I got banned for playing with cheater, is there any chance to unban?

[loud zinc]

how i can report soemone on this server is there any admin on servers or what?

[viral delta]

I bought vip on your server last month, I didn’t like it and left after a couple of days, today the second month passed and I was paid for the vip, how can I solve this moment and get my money back, I don’t play on this server

[raven mist]

!report

[marble mantle]

Hey, @loud zinc

To report a rulebreaker or issue on Rustoria, please use:

• The website https://rustoria.co/support/report. Please include as much information as possible.
• Alternatively use the /ticket command IN-GAME. Please include as much information as possible.

To include evidence in an in-game ticket, please use:

• A service such as YouTube or Streamable for video evidence.
• A service such as Imgur for screenshots.

If you are banned, please use !appeal in our Discord.

[loud zinc]

thx

[raven mist]

Please make a ticket in #payment-support

also

!cancel

[marble mantle]

Hey, @raven mist

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[shrewd fable]

@raven mist I had in UI team my neighbour, and now I got banned for playing with cheater, is there any chance to get unbanned?

[broken nacelle]

<@&274971100184576010> haker on 3x

Ticket #718efd

look at this ticket asap

[icy lily]

Steam ID: 76561197961262989

[thin plover]

No need to tag us, if you made a ticket just wait for us to get on it 🙂

[broken nacelle]

im just trying to make sure u look at it fast

[icy lily]

Currently bought VIP and i'm in a que

[broken nacelle]

and not take days like before

[raven mist]

imagine every player doing that

[raven mist]

A ticket never took days

[icy lily]

i'd attach a ss but seem unable to do so. Shall I make a support ticket?

[eager coral]

Who is admin on eu long now ?

[broken nacelle]

ok ok well they dont not my fault im the only one

[raven mist]

?

[vernal summit]

can a admin plz check my ticket bro'

or do a pc check or sum

actually nvm not right now cause im about to leave

[eager coral]

I need help on eu long ! ADMIN

[raw saffron]

unmute me

chats mods are abusing!

[topaz lodge]

One message removed from a suspended account.

[viral delta]

If the site itself charged my card for vip on the server, can I get a refund?

[meager echo]

@raven mist don’t mean to be annoying but what’s the typical wait time for a appeal ticket to be read

[broken nacelle]

Ticket #718efd

[raven mist]

1-3 days

[meager echo]

Dude fr??

[raven mist]

Yes

[meager echo]

That seems a bit long no

Especially for a weekly reset server

[broken nacelle]

EXACTLY

[raven mist]

We're banning hundreds of cheaters daily

[broken nacelle]

THATS WHY IM @ ADMINSA

[raven mist]

he is talking about an appeal

not a ticket

[broken nacelle]

IDC

[raven mist]

no need to tag us for that

[broken nacelle]

well i did deal with it

[raven mist]

With that attitude you're just gonna catch a perm mute on here

[broken nacelle]

ok ok im sorry

[eager coral]

Can Admin on eu long help me !

[meager echo]

I understand that, my issue was that I was banned around 3 hours ago for “teaming with a cheater” even tho I wasn’t even on at the time

I’m pretty sure I got caught up in a false ban so idk what I’m supposed to do but waiting for over a day or 2 seems a bit much

[raven mist]

Understandable, you'll still have to wait i'm afraid

[raven mist]

!steamid

[marble mantle]

Hey, @meager echo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

lemme take a look and make sure its not a false ban

[meager echo]

Can I send the appeal #

[raven mist]

Just send me the steamid

[meager echo]

76561198439041722

i got less than 10 hours on the game my mans so i got no idea how i got caught up with this

[raven mist]

You were banned for playing with "SirenLight"

[meager echo]

legit was playing, started a base and a dude named p3xyz came over and we talked, and there was another dude named x something i dont know the full id

[meager echo]

who?

i have no idea who sirenlight is

[raven mist]

He was clearly in your team

[sterile raptor]

im back

[meager echo]

I was on a team with Pexy and a dude with an x in his name wh is siren

[sterile raptor]

no we dont know who that was fr

[meager echo]

Oh dude pexy

[raven mist]

He was clearly in your guys team so one of you invited em

[sterile raptor]

it wasnt me or id

[meager echo]

Me and pexy both went offline last night around 11pm, X said he was gonna afk in our base

[sterile raptor]

i got off around 3 am last night

[meager echo]

It must’ve been him that invited siren to the team

[sterile raptor]

i got the ban 3 hours ago

[meager echo]

^^^

It was 11 for me 3 for pexy

[raw saffron]

cmon now guys

[sterile raptor]

can you hear vc?

[raven mist]

So than your teammate invited em

[raw saffron]

lets drag me into a support channel

lets go

[sterile raptor]

ya our team8 not us

[weary loom]

@raven mist

[raven mist]

You're still in the same team 😛

[lofty snow]

i can drag you in and we can talk

[meager echo]

We were offline dude

[raven mist]

So please appeal and we'll review it

[meager echo]

I did

[sterile raptor]

ya but we didnt know we ended up getting a hacker

i did an hour ago

[meager echo]

You’re giving us new information we had no idea who sirenlight is

[weary loom]

@raven mist check discord dm

[river shoal]

rustoria small

[raven mist]

Looks like a client issue, try to verify gamefiles

[sterile raptor]

but me and id and x met last night and that was the team when i got off

[river shoal]

i got crash

[raven mist]

Yes? And you can join back, right?

[river shoal]

no becuse that issue

i have my all comps in my body

[raven mist]

try to do following

[weary loom]

@raven mist can you check discord dm

[raven mist]

!gamefiles

[marble mantle]

Hey, @raven mist

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[weary loom]

@raven mist can you check discord dm

[lofty snow]

i can get someone else in support vc

[sterile raptor]

i gtg

[weary loom]

where is support vc

[raven mist]

You will also need to appeal

[weary loom]

i applead

[raven mist]

also i do not know what your screenshot is saying as its not english

[weary loom]

i appealed but i didnt put the proof there

[lofty snow]

under support

you sit in the waiting for support

[odd shuttle]

@raven mist get me unbanned ffs u made my ban longer for troll in dc

now pay upp

[lofty snow]

i can talk to you in support vc

[raven mist]

!steamid

[marble mantle]

Hey, @odd shuttle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid