support

[uncut sinew]

hey sam did u handle my ticket

I was just trying to figure out if the team got banned aswell 🙂

[gleaming hound]

I don't believe I did. I can have a look at your ticket though one second.

[karmic totem]

is EU Small server getting wrecked again ?

it suddenly kicked us and cant reconnect no more

[unborn crag]

I would like to know the next wipe time for EU Medium

[gleaming hound]

#oldserverinfo for all the wipe times.

[gleaming hound]

I just looked, and if someone is banned for hacking, their teammates are as well.

[unborn crag]

thank you

[uncut sinew]

awesome @gleaming hound

wish I knew where his base was. but thanks for the fast support

[gleaming hound]

Sadly cannot help with that, but good luck 😛

[karmic totem]

can you replay me please ?

[gleaming hound]

Not sure what that means.

What do you mean?

[karmic totem]

i dont know if the problem is from me or the server is down

[gleaming hound]

What server?

[karmic totem]

this i meant

[gleaming hound]

EU Small is not down

Seems to be working fine

Might be an issue your end.

[karmic totem]

this happend before it kicks some of the players only

[zealous glen]

does it say on the website when your apeal have been answered?

[karmic totem]

the pop goes down to 180 suddenly from 300

[gleaming hound]

It will on the appeal website, yes.

https://bans.rustoria.co

[karmic totem]

its fixed now anyways we can reconnct now but this happened last wipe too hope its not the saame issue 😦

[zealous glen]

could you please respond to my appeal im just trying to play with my friends

[gleaming hound]

Your appeal is not assigned to me so sadly I cannot. It will be responded to ASAP though.

[zealous glen]

who is it assigned to?

[gleaming hound]

I am unable to disclose that sadly.

[zealous glen]

alright

[twin berry]

!ticket

[marble mantle]

Hey, @twin berry

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[proven granite]

Do you have support who speaks Russian?

[vapid zephyr]

We do have a few

I can try to find someone to help you 1 sec

[spare widget]

@junior wing

[young narwhal]

yo how do i refund vip?

[lyric basalt]

try to make a ticket in #payment-support

[ocean thistle]

I think max (not staff but he comes in and helps in chat sometimes) and skyline too if they’re available

[jovial wasp]

hi can i join server with VPN?

[ocean thistle]

Yes :)

[jovial wasp]

ok tnx

[random prawn]

My friend got his id76561198416039035 because of VPN

[twin berry]

Hi

[random prawn]

my friend got banned because of vpn his id76561198416039035

[clear widget]

ASKED

jk

[twin berry]

Itry to report player when i type name or id .ididnt found it.and he online not offline

[vapid zephyr]

@blissful herald able to help us out?

[clear widget]

@midnight flume

@everyone i need suport

[vapid zephyr]

What’s up

[clear widget]

i need help

@vapid zephyr ill call ur boss

[twin berry]

Itry to report player when i type name or id .ididnt found it.and he online not offline

[vapid zephyr]

?

[clear widget]

MOVE ME

[vapid zephyr]

You haven’t explained your problem

[clear widget]

i need help bc of the server

i found a bug

[random prawn]

my friend got banned because of vpn his id76561198416039035

[vapid zephyr]

What with the server

Ooh

I’m not home so I cannot call

[clear widget]

okay

[vapid zephyr]

Mind making a ticket?

!ticket

[marble mantle]

Hey, @vapid zephyr

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[clear widget]

i can

[blissful herald]

whats happening?

[random prawn]

He has been on the ticket for a day and has not responded yet@vapid zephyr

[vapid zephyr]

You know Russian right?

They needed Russian translator

If you are available 😄

[blissful herald]

@twin berry sto tam, tebe pomosh nado?

[vapid zephyr]

We say 1-3 days

Average

[vapid zephyr]

Still there?

Skyline is able to translate

[random prawn]

He is in a hurry to play the game now, he has been waiting for a long time@vapid zephyr

can i help

@blissful herald

[blissful herald]

Am lost, is it Ban appeal or reporting cheater?

[gray dragon]

how to be tpr

[vapid zephyr]

Believe it’s a vpn ban for their friend 😄

[blissful herald]

This one?

[random prawn]

yea

vpn problem

@blissful herald

[blissful herald]

just hold on, give me few minutes

[random prawn]

ok

[twin berry]

Hi ineed help

[lyric basalt]

How can I help you ?

[vapid zephyr]

With the report, do you know their in game name?

[twin berry]

Yes

[vapid zephyr]

If so, make a generic ticket, and try to just pick it by the server

3rd option

[twin berry]

And i have another problem

[vapid zephyr]

What’s that?

[twin berry]

Itake disconnected idle

[blissful herald]

can you tell him to try and join again

[twin berry]

And ther queue

[random prawn]

ok

[twin berry]

Any help

[vapid zephyr]

So you got dc for being afk and have to wait in queue?

[twin berry]

Yes

[vapid zephyr]

That is normal

[twin berry]

Its hard to wait

[vapid zephyr]

If you don’t have queue skip, you’ll have to wait in line

[ivory blade]

hey when does the us 10x wipe? i know it’s today but like what time

[vapid zephyr]

I’m sorry

[twin berry]

But iwas in server

[cursive kayak]

@ivory blade

:flag_us: No BPs 10x US

IP: connect 10x.rustoria.us:28010
Next Wipe: <t:1681506000:F> (<t:1681506000:R>)
Wipe Schedule: Tue & Fri @ 5PM EST
Map Size: 3500
Clan Limit: 6

[twin berry]

Its not fair

[ivory blade]

thanks hokae

[vapid zephyr]

If you afk you get dcd because of queue and other people waiting to play I’m pretty sure

Not fair if you aren’t playing while others are waiting to play

[twin berry]

This its not in rule

[vapid zephyr]

I’m not 100% that’s how it works

That’s just what I assume

[twin berry]

Ok its not in rule its not fair then

[vapid zephyr]

Regardless, we don’t advance people in queue for any reason

Queue skip is a perk with vip

[twin berry]

Ok then we leave it .

[blissful herald]

30min default on all servers, except they might be modded and have longer times

[twin berry]

Bro iwas i

In

[blissful herald]

Every official server has that

[twin berry]

No first time see that

[blissful herald]

Don't know what to say to you, you could F7 to and suggest that to Facepunch to extend it as default, but there nothing we can do much

[twin berry]

This is not in the server rules

[blissful herald]

It doesn't need to be in server rules

[twin berry]

Its should if i know that iwill not go in

Facepunch server have vip.no this just for miney

money

Wait for 2 hours to enter

This is the worst server I've ever seen in my life. Support bad as well

[vapid zephyr]

It is a facepunch default, not to do with our servers, being an official server we have to follow facepunch rules

Im sorry you couldn’t get the answer you wanted :( hope you have a good day

[twin berry]

Its not in facepunch rules

[toxic shard]

How do you think we could finance the servers/custom development/ ... ?

we are not FP we don't get money from licensing the game nor from the skins

[twin berry]

And there must be justice for the players and solve their problems

Iwait for 2 hours to enter im muslim and it ramadan im go to eat its hard

[toxic shard]

Justice ?

[blissful herald]

There is a justice, if you are on server, you play the game, if you are AFK, you are taking a players spot, so Facepunch have that implemented, so players don't go AFK for 4h

[twin berry]

Its30 min

[blissful herald]

Am giving you only a example

[toxic shard]

why would we allow people to remain connected and AFK while someone can actually join the game and play ?

kicking afk and allowing the queue to enter is actually what makes the more sense, it allow more people to play

[twin berry]

I I completely left the server

[toxic shard]

Wish you the best

but be aware most servers works this way

[twin berry]

Ant their many cheats also

[quaint ermine]

I got banned ages ago for playing with someone who i didn't even know was hacking i don't even know who he is he was just solo and invited me to his base then i get a few codes to his base then i got banned a couple minutes later i had barely even played with the hacker and had absolutely no idea that he was using an unfair advantage however i understand playing with a hacker deserves punishment however i don't feel that a perm ban for not knowing he was cheating is completely justified, thanks my account name is ssnp

[rocky fulcrum]

why I don't have the verified, I have already done the web thing.

[toxic shard]

Do you happend to have multiple discord account and linked the wrong one ?

[quaint ermine]

how do i make a ticket about my apeal for hacker association beacuse on the website it says that im not banned when i am

[toxic shard]

you linked @trim copper

[rocky fulcrum]

yes, this account is not the main account

[toxic shard]

only will only be verified on the account you linked

[toxic shard]

looks like you connect with the wrong steam account

[quaint ermine]

i havnt

[toxic shard]

what the steamid ?

[rocky fulcrum]

but to apply to chat moderator it takes me this discord

[quaint ermine]

i think its this 7656119885251087

[rocky fulcrum]

and I was denied the change

[toxic shard]

you should use your main discord account, when you try to link it it should propose it to you

[toxic shard]

click there and use your main account

[quaint ermine]

is this my right steam id

[rocky fulcrum]

when I put that in it tells me that I already have a linked account

[toxic shard]

because you need to connect with your main account

[toxic shard]

this one

and the same steamid linked to it

[trim copper]

can you go to a channel?

[quaint ermine]

are u talking to me?

[toxic shard]

Never seen this steamid on our server

[quaint ermine]

well how am i banned?

did u ip ban me for hacker association

[toxic shard]

I only see the account you got temp gamebanned 8 days ago

[quaint ermine]

thats not me...

[trim copper]

when you have time we can talk about in a channel? please

[toxic shard]

what is "it" ?

oh nevermind you are on your main

[trim copper]

you speak spanish right?

[quaint ermine]

so how am i gonna apeal my hakc associsain that ive apparently not deserved

[trim copper]

if I get confused xd

[toxic shard]

you don't have a ban right now as far as I'm aware

not sure maybe wrong server ?

[quaint ermine]

i do

do u want a photo? will that help u guys idk

[toxic shard]

Everything staff related is in english

[craggy anvil]

Crushes the rast when uploading to the server without errors. What to do, I tried all the ways

[blissful herald]

!appeal

[marble mantle]

Hey, @quaint ermine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[quaint ermine]

it doesnt work beacuse it says im not banned

[toxic shard]

Make a #payment-support ticket someone will sort it out

[blissful herald]

https://steamcommunity.com/profiles/76561198852510870 is this your account?

[quaint ermine]

yes

[blissful herald]

yes its Banned

[quaint ermine]

yeah thank you

[blissful herald]

you welcome

[trim copper]

thx

[quaint ermine]

so how do i apeal

beacuse the webstie says that it isnt

[blissful herald]

appeal from your Main account

[quaint ermine]

i dont have accses to it

[craggy anvil]

Crushes the rust when uploading to the server without errors. What to do, I tried all the ways

[halcyon rapids]

hello where do i report cheaters

[vapid zephyr]

!ticket

[marble mantle]

Hey, @vapid zephyr

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[blissful herald]

Well as far as I see, it is Perm Ban, there nothing else I/We can help you unfortunately

[quaint ermine]

perm ban for playing with a cheater on my other account?

[blissful herald]

Your Other account is Game Banned, if you have not seen 3 days ago for cheating

[quaint ermine]

whats that got to do with annytihng

[blissful herald]

#rules

[heady lance]

insane loss

[wispy loom]

Packet loss?

[odd epoch]

Me and my friend are both having packet loss

[vapid zephyr]

Please make a ticket

!ticket

[marble mantle]

Hey, @vapid zephyr

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vapid zephyr]

We don’t call out cheaters in public

[tall hill]

already have

[vapid zephyr]

Makes it harder for us to investigate

[tall hill]

made one

[vapid zephyr]

Appreciate it, someone will look into it asap !

[tall hill]

thanks

never been killed as quick on a rig in my life XD

[vapid zephyr]

Yeah it’s annoying :( if you haven’t already, mind also making an f7 report? This into goes straight to facepunch, the /ticket goes to us :)

[tall hill]

yeah done that as well

[vapid zephyr]

Perfect, appreciate it :)

[severe falcon]

what i get banned for

!appeal

[marble mantle]

Hey, @severe falcon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[tall hill]

@vapid zephyr

how do i send clips

[vapid zephyr]

You got streamable?

Or YouTube?

[tall hill]

yeah

[vapid zephyr]

If you upload a clip into that

Copy the link and go update your ticket

With the link pasted

[severe falcon]

hey how do i check what i was banned for?

[vapid zephyr]

Normally it says I’m the disconnected message

What comes up for you?

[severe falcon]

bouta check rn

[vapid zephyr]

Appreciate it

[tall hill]

@vapid zephyr just made new one with clip please

[severe falcon]

dms i sent what it says

[vapid zephyr]

You can just update the ticket

And add more info

Loui

[vapid zephyr]

@stiff widget Is an admin

They will speak to you when they are around

[severe falcon]

ok

[stiff widget]

thank you !

[severe falcon]

!appeal

[marble mantle]

Hey, @severe falcon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[severe falcon]

i made an appeal guys!

[hallow pike]

!report

[marble mantle]

Hey, @hallow pike

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[twilit basin]

is there any rules on play the servers with a game ban over 90 days?

[vapid zephyr]

game bans have to be 180 days old

and then you can play on an alt

[twilit basin]

is there any way you can check when i was banned?

[vapid zephyr]

for a gameban yeah

just look at your steam profile

it will say game ban x days ago

[twilit basin]

im not sure what accont it was on though

[vapid zephyr]

I personally cant check then

[twilit basin]

can you check if my account will get flagged if i send you the one i want to paly on?

? @vapid zephyr

[vapid zephyr]

if you were game banned you would know

i just told you i cant check this for you

[twilit basin]

ye but i got banned on an alt account then i forgot the password

[vapid zephyr]

you can still view the steam profile :)

[hallow pike]

I want to report a guy in sea main

[vapid zephyr]

make a ticket please

!ticket

[marble mantle]

Hey, @vapid zephyr

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[hallow pike]

alread

no one reply

[vapid zephyr]

how long ago?

[hallow pike]

10mins

[vapid zephyr]

that is not long enough for someone to even try and investigate

normally takes 12h to 3d

[hallow pike]

send it with proof

[vapid zephyr]

can be faster or slower

[ocean thistle]

Can you try to reconnect?

[north spire]

Is a VPN allowed? Just to try if it's a ISP issue, because latency will probably be hell

Nevermind, I can use my cellphone's internet to test

[ocean thistle]

Yes btw

[open mountain]

where do I get admin dale

[ocean thistle]

!steamid

[marble mantle]

Hey, @open mountain

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[copper cove]

the servers dissappeared for me and I cannot connect through console either

[ocean thistle]

open a #network-support-old ticket please and someone will further assist you :) thank you

[copper cove]

ok

[terse edge]

why i got muted

i only typed in the chat 1

[trail crypt]

Who do i talk to with questions about bans and stuff?

[north spire]

can someone test to ping this server? ping long.rustoria.us
(I get timeout but maybe it has ICMP reply disabled)

[toxic shard]

!appeal

[marble mantle]

Hey, @trail crypt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[trail crypt]

Its not an appeal, its a question in regards of your ban system.

[toxic shard]

yeah it's blocked

[north spire]

Thanks!

[trail crypt]

Is that same place then?

[toxic shard]

can ask here, anyway if the information is not public you won't get it privately either

[north spire]

Is there any known-issues for some servers no longer showing on the list or unable to connect using console?
I played just fine on US LONG this morning but now it's gone forever

[night cargo]

I need help, the server does not appear in my list, can someone help me?

[trail crypt]

It is not public. I will make a ticket where you told me and see if thats the right way

[plucky bough]

What disconnect message do you get when you try joining with ip

[toxic shard]

Can happend, make a #network-support-old ticket

[remote tide]

Is 323 unbanned after their whole clan got banned earlier from EU medium? They claim it was a false ban

[toxic shard]

No idea who 323 is

[trail crypt]

Exactly why i need questions answered is what Loffe is writing about.

[remote tide]

Some chinese clan, like 20+ got raided mid raid earlier

And they claim it was false ban and admin revoked it, would be intressted to hear if that was bullshit or true

[night cargo]

this appears to me when I try to connect to US MAIN

[toxic shard]

Well if they are online then it's true, if they are not then it's false 🙂

[trail crypt]

Can we have a talk somewhere that is not here Marc?

[remote tide]

The people who was on for raid are not online, but others from the team is

[toxic shard]

chineese people often get afected by vpn bans for instance

[toxic shard]

do you happend to have the steamid ?

[cobalt coral]

im try connect in rustoria-us 2x, and every time have the messenger "disconnected: invalid packet: client ready"

[remote tide]

https://steamcommunity.com/profiles/76561198278101704
This was one of the guys who got kickbanned for "playing with cheater".

They claimed the banned guy was just a fake nicker and the "real" 323 guys got banned falsly

[toxic shard]

This account is gamebanned

[brittle sequoia]

can we get steam url?

[toxic shard]

checking with the admins who handled the case

[trail crypt]

Yes please

[remote tide]

Thanks boss 🤝

[gentle sky]

Was supposed to be unbanned today on rustoria 3x as per the response from the ticket

[north spire]

Same started happening to me today

[gentle sky]

But it still shows me banned

[brittle sequoia]

amazing thank you good sir

[north spire]

https://i.imgur.com/hHXQXRz.png
It attempts to connect using Raknet, then steamsockets, then it fails/timeouts

[gentle sky]

Anyway you can check into my situation Marc when you got the chance

[toxic shard]

@trail crypt @remote tide the cheater ghosted the clan he was not part of it

[brittle sequoia]

damm okay

[remote tide]

Damn, alright

Thanks!

[toxic shard]

yw

[trail crypt]

Okay, so next question is. When you ban a clan for playing with him, dont you as minimum check out main TC's and see who got auth? Just to prevent fail bans like this?

[toxic shard]

Can't enter in the details of our ban methodologie

[gentle sky]

I'd appreciate it

[trail crypt]

Just seems odd to ban an entire clan for playing with a hacker, and not even bother to check if he got auth on main tc or any of their tc's. But i guess thats just my logic. Have a great evening.

[raven mist]

We keep our secrets ^^

[severe falcon]

can a mod check my mute appeal please

i made it like 2 hours ago

[coarse lichen]

Please allow 1-3 business days for a reply.

[severe falcon]

im muted for 3 days

why does it take that long?

[coarse lichen]

I understand, it can vary as to how long it should take.

[severe falcon]

i communicate to my teammates through team chat

[coarse lichen]

Rustoria staff are completely voluntary and do it our own time, some staff have tight schedules.

[coarse lichen]

I understand, the best thing id recommend is being patient until the appeal has been reviewed, which hopefully shouldn’t take too long.
Moving forward I’d recommend you read the rules and follow them in order not to get any further infractions.

[cobalt coral]

im have a problem for connect in rustoria serve, "Disconnected: Invalid Packet:Client Ready" can help me?

[severe falcon]

last time it never got appealed so i was just wondering

[modern gale]

im still banned and zen zen has not spoke at all

[coarse lichen]

When did you appeal?

[modern gale]

like a 2 weeks ago

[coarse lichen]

#network-support-old

[coarse lichen]

!gamefiles

[marble mantle]

Hey, @severe falcon

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[weary stump]

Why was I suspended from the game even though I didn't use cheats?

[coarse lichen]

You haven’t received any messages or checked you’re ban appeal?
Make sure to check message requests as it could be on their.

[coarse lichen]

What was the reason behind the ban ?

[modern gale]

no message notting on ban appeal

[coarse lichen]

@spare widget

[weary stump]

Hacking but I didn't use it, I'm logging in from 2 different accounts, I'm facing the same error

[coarse lichen]

Have you tried appealing the ban?

[weary stump]

I do not know how to do it

[coarse lichen]

!appeal

[marble mantle]

Hey, @weary stump

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[weary stump]

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

after getting this message after throwing a ticket

[coarse lichen]

Is the correct steam linked to the account ?

[gentle sky]

I'm getting the same error but I've waited my ban time

[weary stump]

Yes

[modern gale]

how long will dis dude take to respond because the last dude i talked to @near halo the same person

[coarse lichen]

Unfortunately, he’s not available right now, I’m sure as soon as he’s available he will deal with you’re appeal.

[modern gale]

ok

[weary stump]

can you help me please ?

[coarse lichen]

Apologies, I’m unsure as to why it is saying that. Let me see if any other staff who may have more knowledge on this topic to assist you

@plucky bough
@elfin barn

[weary stump]

Thank you for your interest

[versed plover]

how to i authenticate?

/auth does nothing

[marble mantle]

Hey, @versed plover

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[coarse lichen]

!rewards

[marble mantle]

Hey, @versed plover

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[wicked sphinx]

why am i muted in game chat on rustoria 2x

[marble mantle]

Hey, @wicked sphinx

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[plucky bough]

How long ago were you banned?

[wicked sphinx]

76561199233556647

steam id above

[weary stump]

it's been 2 hours max.

[balmy cypress]

Looks like you were muted for baiting others into getting muted

[plucky bough]

!steamid

[marble mantle]

Hey, @weary stump

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wicked sphinx]

oh makes sense

how long for

[weary stump]

76561198172249329

[balmy cypress]

3 days from 1am BST this morning

[wicked sphinx]

ite

[night cargo]

Does anyone else have a problem with the server not appearing on the list?

[raven ruin]

@echo mountain

[manic monolith]

Good afternoon, I can't enter the server, it's not on the list and I can't connect to the IP. Any solution?

@everyone

[lyric basalt]

You can also join from console. Ips for server you can find in #oldserverinfo

[manic monolith]

no conect man .

i copy , and paste in console and no conect

[lyric basalt]

Which server you trying to join ?

[manic monolith]

rustoria us main

[broken pond]

why did rustoria keep armor doors at 2 c4 instead of 3 like every other normal server

[lyric basalt]

try it again : connect main.rustoria.us:28010

[manic monolith]

brother I am trying to enter for more than 30 minutes and it does not connect me to the ip and it does not appear in the list

[lyric basalt]

Armored doors cost same amount of boom on all vanilla servers

[broken pond]

Marzy its 3 c4... On vannilla servers how ever on the 2x modded its 2

i should have specified server

[lyric basalt]

What's the message ?

[vapid zephyr]

its the same across all servers

[lyric basalt]

No differences between 2x and vanilla

[manic monolith]

I would like to know what is the problem with the server that does not let me connect

[broken pond]

i was raiding a base last night full health single armor... Took only 2 c4

[manic monolith]

I'm talking to network support, thanks for the attention marzy

[broken pond]

Client.connect than the address Nahuel

client.connect main.rustoria.us:28010

is it only suppose to be 2 c4 or 3

[toxic shard]

Well it's 2 + explo, 3 is waste of sulfure

but if your door slightly decayed or took splash damage then 2 is to be expected

[rugged wigeon]

I got banned and idk why

[lyric basalt]

!appeal

[marble mantle]

Hey, @rugged wigeon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[rugged wigeon]

Thanks

[gentle sky]

Marc can you check out my problem when you have the chance

I have been ignored multiple times after posting so I'd really appreciate it

I was supposed to be unbanned today for wipe

But when I join it still shows banned

[lone hinge]

Multiple ie once?

Post your steamID here to make it easier for them to find the issue 🙂

[gentle sky]

I did but thanks

And yes multiple times over the last 5 hours

[mystic gate]

BUSHC I am in support channel. Steam name NoWay!

[lone hinge]

How can I help you?

[mystic gate]

it said you banned me and it says go to dis.

[lone hinge]

@cobalt valley ^

[lone hinge]

!steamid Post your ID to make it easier for him 🙂

[marble mantle]

Hey, @mystic gate

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mystic gate]

ok

@cobalt valley steam id 76561199111582967

[cobalt valley]

Will be with you shortly.

[mystic gate]

Thank you

[severe falcon]

what does !gamefiles do?

[lyric basalt]

you can see there how to verify your game files

[severe falcon]

why would i have to do that tho?

i was only muted

[lone hinge]

He told you to use it by mistake. It was a suggested solution for a player above you

[fickle pulsar]

where is the ban appeal?

[lone hinge]

!appeal

[marble mantle]

Hey, @fickle pulsar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[fickle pulsar]

it says i am not banned when I try to appeal

[wicked patrol]

https://medal.tv/games/rust/clips/14I44qPru_ZUrz/d13370dEqGZh?invite=cr-MSxOTUMsNzk3NjA2MDks map glitch exploiters rustoria us small

can someone get on this

[unkempt imp]

#general

[lyric basalt]

Then do a mute appeal and describe there your problem with ban

[craggy thorn]

i need help

[lyric basalt]

!appeal @craggy thorn @warped swan

[marble mantle]

Hey, @craggy thorn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[craggy thorn]

tracert main.rustoria.us

[meager dome]

Howdy, Im located here in DFW and usually am getting single digit connections to this server (rustoria main.) This wipe I am static at 75/74 ping for some reason with frequent slow downs....are yall having issues? Or is it my side. I have checked ping to other servers and they are normal. My local speed tests to dallsa and ft worth are 3 to 5 ms. Bandwidth is showing to be 800+ mbps.

[junior wing]

youre welcome to open a ticket in #network-support-old if youre having network troubles

[near halo]

Us main down

[tulip grotto]

why do I have bad ping on rustoria servers only?

[long escarp]

hello i just got banned for bug abuse and i dont know why

[plain nebula]

!appeal

[marble mantle]

Hey, @plain nebula

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[plain nebula]

@long escarp 👆

10x Rustoria US lagging really

[lime dome]

where duo i report a racist guy in rustoria.co eu main

[floral escarp]

!ticket

[marble mantle]

Hey, @lime dome

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[floral escarp]

You are free to open a ticket in #network-support-old if you have any trouble with any network issues..

[long escarp]

!appeal

[marble mantle]

Hey, @long escarp

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[clear sigil]

I can't get into the server because VPN someone can help me

[fierce sorrel]

Deactivate ur vpn

Or use a vpn that is supported in rustoria

[clear sigil]

I changed a lot of VPNs and couldn't do it

[fierce sorrel]

Exitlag

Try that cuz that Ik works

What is the exact message you get when joining

[clear sigil]

hacking

[deep rivet]

How do you do a support ticket?

[final skiff]

Theres a vac banned cheater on U.S main need to make a ticket

[gleaming crane]

Being banned for the first time How long is it ?

[worthy yoke]

cross teamers

US 5x trio serv

[thin plover]

!ticket

[marble mantle]

Hey, @worthy yoke

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[worthy yoke]

nah

[thin plover]

what do you mean nah?

[worthy yoke]

too lazy

[thin plover]

well they are not going to be banned lol

[worthy yoke]

u got this

[thin plover]

ayt enjoy playing against cross teamer

[worthy yoke]

its ok im cheating anyways

[thin plover]

good for you

[vapid zephyr]

cheating = not cool

[worthy yoke]

mb ill stop

[vapid zephyr]

thanks

[final skiff]

can someone on small check my ticket theres currently a vac banned cheater on killing us

[thin plover]

i was about to step in

[thin plover]

vac ban has nothing to do with Rust

[worthy yoke]

u aint even a admin lol

i didnt check ur perms man stfu bozo

[thin plover]

dont worry about it lil bro, dont make me step in

[final skiff]

hes legit cheating on the server tho, Ratio, plus ur a bum

[worthy yoke]

dont care

[thin plover]

but Im telling you vac ban has nothing to do with Rust...

[vapid zephyr]

hey guys, please slot it over to #general :D

[thin plover]

make a ticket anyway?

[thin plover]

I am providing emotional support to these men

[vapid zephyr]

not talking to you really, i know you know what the rules are

[worthy yoke]

yo hokae

[fast void]

If you have already made the ticket, please be patient for an admin to look at it.

[worthy yoke]

gimme kiss and ban these cross teamers

[thin plover]

!ticket

[marble mantle]

Hey, @worthy yoke

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[thin plover]

[thin plover]

I dont know anything sorry, im a trial jr chat mod jr

[shell ibex]

!appeal

[marble mantle]

Hey, @shell ibex

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[shell pawn]

Hey Oni, you can report players in-game by doing "/ticket". I also would recommend avoiding calling out the cheaters in public chat because that can make the investigation harder.

[ivory blade]

thats so much effort

[near halo]

why don't you let in? eu long

[timber bridge]

There was a crash you should be able to join now.

[cursive kayak]

@near halo

:flag_eu: EU Long

IP: connect long.rustoria.uk:28010
Next Wipe: <t:1683223200:F> (<t:1683223200:R>)
Wipe Schedule: Force Wipe
Blueprint Wipe: Force Wipe
Map Size: 4750
Team UI: 12

[cunning shale]

how long is association ban?

[marble mantle]

Hey, @cunning shale

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[junior wing]

depends on the case

[cunning shale]

what about for a first time?

[junior wing]

again depends on the circumstances

[timber bridge]

Typically 7 days in that case, if you have a steam id - I'd be happy to take a look.

[cunning shale]

76561198833283620

[timber bridge]

It looks like that is set to expire at <t:1682139540:F> <t:1682139540:R>

[west willow]

i just had my ban appeal approved how long untill i would be able to log back into the server?

[cobalt valley]

5-10 minutes to be on the safe side

[west willow]

thanks, may i know what the busch ban is for

i logged off after farmming nodes this evening and came back to that message every time i tried to log in

[cobalt valley]

#368790610783764480 Please join here

[near halo]

Ticket #5fd709
please admin respond ASAP. player is cheating on SEA MAIN

[high plover]

Blatant cheater on NA 3x no BP. F7'd him but forgot his name. How do i find who it was?

[jaunty cedar]

there is a hard cheater on the rustoria 3x in launch site

just running around trippling everyone

[blissful herald]

somebody already made a ticket about it, we checking

[jaunty cedar]

bro he just wiped a whole team trippling everyone lmfao

hes doing it all while stand up spraying and moving

THANK YOUU

[livid moat]

!report

[marble mantle]

Hey, @livid moat

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

I was banned for Hacking and I’ve never hacked in rust i have cheated in CSGO could that be the issue?

[blissful herald]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[near halo]

On thé website it says “you aren’t banned” or something along those lines but uh Idk i joined it said I died somehow then I got dced and it said banned: hacking

I believe I figured out what happened I had my VPN on

[kind tendon]

hello, I wrote to appeal about being unbanned due to cheats banned for no reason playing +- 7 days I want this wipe to a friend and I'm kicking pishel banned cheats

[KYNI]Linguss

[severe falcon]

i need help

[kind tendon]

hello, I wrote to appeal about being unbanned due to cheats banned for no reason playing +- 7 days I want this wipe to a friend and I'm kicking pishel banned cheats
[KYNI]Linguss
eu medium

[ocean thistle]

!appeal put that message in the link

[marble mantle]

Hey, @kind tendon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[severe falcon]

could a mod please check my appeal and unmute me?

[ocean thistle]

Admins deal with that sorry

[kind tendon]

i need to play now

you can check me out

but the site says wait 3 days

[ocean thistle]

Appeals take on average 1-3 business days. The weekends also don’t necessarily count

[kind tendon]

you can break everything

разбанить меня и всё

unban me and all

меня забанили просто так

[blissful herald]

proto tak nekavo nebanit

[kind tendon]

I just got banned

[blissful herald]

esli zdelal apelaciju, zdi teper kogda admin popsmotrit

[kind tendon]

I didn't even get to the server

[blissful herald]

Hi, Should be good to play now

[deep drift]

@blissful herald что делать если забанили за мульти акк?

я могу хоть всю проверку пройти

[blissful herald]

U tebja drugoj account zabanet za citi V Rust

[deep drift]

старый акк забанило за 0x и то я играл в гта

[blissful herald]

kogda etot account budet 180 dnej, togda delaj eso odnu apelaciju

[deep drift]

ебать это только в августе можео будет)

[blissful herald]

nu nicevo podelat, igraj drugije servaki

poka...

[deep drift]

ну у меня просто с кланом щас вайп очень хороший)

[kind tendon]

как тык просто так не банят если просто вчера зашёл здах и вышел

[blissful herald]

nu oni mozet igrat, no esli ti prodjos c novim accountom, tebja zabanet na vsegda, i tvoji teimejti toze budet zabaneti

[blissful herald]

idi igrat, ja ubral tvoju blokerovku

[kind tendon]

spsp

sps

[deep drift]

а можно пройти проверку мб какую либо?

у меня бан раста прошлого акка за 0x cheats

и то я играл в гта с ним и не ребутнул пк

из за этого забанило

[blissful herald]

procitaj pravila servaka, 180 dnej, togda to mozesh igrat, esli nebudet zabaneti eso kakoj to account

ladno, vsjo, mne nado iti, igraj drugije servaki poka, a to budet bolshe problemi 🙂

[nova karma]

!ticket

[marble mantle]

Hey, @nova karma

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[nova karma]

ADMIN for 10x EU now?

[fierce sorrel]

Will let admin know n

[nova karma]

Like im litrally getting espd as we speak

[fierce sorrel]

Sorry I misread that

Please log a ticket and report the player

[nova karma]

i did severel times

[fierce sorrel]

No need to do it more then once

Doesn't speed it up

[nova karma]

well its happening right now

[fierce sorrel]

Alright, <@&274971100184576010> One of you guys able to help please?

[teal girder]

<@&274971100184576010> yo there is a hacker in rustoria eu small

i think he is not aimboting but esp a really really really sure

emagine he killed me and got on my roof i even didnt say anything he said why u take python and yes python was in my hand

this is his account pls pls pls pls chek him out he took over half a box from me

[vapid zephyr]

hey man

please make a ticket

!ticket

[marble mantle]

Hey, @vapid zephyr

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[teal girder]

ty

[vapid zephyr]

no problem :)

[nova karma]

Well im off now @fierce sorrel , have to sleep. But they are still in the middle of my base. several tickets been made. Open straight into hidden loot. They know more than the usual player. I have screenshot of a 100 hp HS from an AK aswell (combat log, player to me).

bullshit this is

[vapid zephyr]

more tickets makes it harder for us to help you :O

as it adds clutter

[fierce sorrel]

Sorry that u are having this experience, but the more evidence you have of cheating clips and photos the more likely the y will be banned

[nova karma]

That’s the only evdicende i have, it wouldve been clear IF admin showed up at my first ticket

[raven mist]

You are also reporting a full clan and not a specific person. Can take a little longer

[nova karma]

Where can i post evidence?

[vapid zephyr]

ticket

[raven mist]

In the ticket

[teal girder]

CAN ANYONE READ MY TICKET PLS

[vapid zephyr]

you made it 10 mins ago?

[teal girder]

ye

[nova karma]

Can u let me Know WHEN u make s decision on DM?

About my tickets and that clan.

[toxic shard]

The response will be provided via the ticket system

[fierce sorrel]

Tickets can take upto 3 working days

Please be patient

[toxic shard]

Appeals yeah, ingame tickets no

[teal girder]

what!!!

[fierce sorrel]

Sorry I got it wrong*

Dw

[vapid zephyr]

as marc just said, that only applies to appeals

in game tickets normally are much faster

[fierce sorrel]

Yep

[gloomy grotto]

我需要帮助 这个服务器有活跃的管理员吗？

I need help. Is there an active administrator on this server?

[toxic shard]

!appeal

[marble mantle]

Hey, @gloomy grotto

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[gloomy grotto]

Okay, thank you.

I have gone to the website to submit the ticket waiting for your good news

[ornate radish]

it seems to me that through your server, bots write fake congratulations for steal my steam acc

not youre bot

[lyric basalt]

Can you DM me the message ?

[ornate radish]

i can try to write it

i delete his 5 min ago

Congratulations COMRADE you won free skin for 5$-200$ this prise won 3 users 1)hokkiblalbalba#6666 2)nanana#1231 3)COMRADE

and twitch drop photo

1 of this link has .ru

[lyric basalt]

Dm me it with the name of guy who send it

[ornate radish]

bot

[lyric basalt]

name

[ornate radish]

d

dont block can i find him?

[lyric basalt]

I think yes

[ornate radish]

Sуstem Мessаgеs
#6216

find in block 1

idk from there they find me but it 1 of rust servers

[ornate radish]

i dont have any more rust servers

[lyric basalt]

So If he is not from this server we can't actually moderate it

[ornate radish]

okay

[toxic shard]

Yeah unfortunately most server with a decent size get affected

[ornate radish]

i want just say this i dont need to block this bot of rustoriatm

[lyric basalt]

Don't click on it, delete it and you should be fine

[ornate radish]

but someone can work with your channel XD goodbye

[open mountain]

You want me to post my steam id here

[ocean thistle]

Yes please

[open mountain]

76561198217622333

[ocean thistle]

@drowsy maple , @open mountain is waiting to talk to you

[steep vortex]

i love when a random i meet is cheating and i get banned for playing with him

[ocean thistle]

I'm to hear about that, have you appealed your situation?

[steep vortex]

yeah

i really hate that i have to wait

bc im supposed to be playing with my group @ocean thistle

i even invited him to the group

i did

but blud gotta wait 2-3 business days

[unkempt dune]

where do i create a ticket to report someone? i got clips aswell

[shy coyote]

Hi I submitted an appeal 1 week ago and still haven't gotten any decision made.

[raven mist]

!ticket

[marble mantle]

Hey, @unkempt dune

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[hexed thunder]

@tough yarrow

[patent pendant]

@midnight flume ？？

[undone bronze]

!appeal

[marble mantle]

Hey, @undone bronze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[molten flicker]

https://rustoria.co/tickets/report,

[raven mist]

Sup

[short charm]

ban

[rare hazel]

you probably banned the rustoria rasta servers on the territory of Russia, since I did everything, rearranged the rust, interrupted the Ip plus checked the files, interrupted the router, nothing helps from the error

[misty scroll]

We do not have a region-block, no

So it'd be something else that's preventing you from joining

Can you send me your SteamID please?

[rare hazel]

check if I have a ban, I do not know

[short charm]

How can I contact the administrator, EU Main channel

[rare hazel]

https://steamcommunity.com/id/pussui/

[misty scroll]

You are not banned. What is the error when you try to join?

[misty scroll]

What is it regarding?

[rare hazel]

sheack dm

@misty scroll

[misty scroll]

Okay

[short charm]

I didn't cheat, but I reminded (Play with hackers) and my teammates also reminded (Play with hackers) that my team is only the two of us, and we don't have any other teammates, but we were banned without reason

[thorny dune]

If you paste your Steam ID here or send it to me in a DM if you prefer I can take a look

[short charm]

https://steamcommunity.com/profiles/76561198438440206/

[thorny dune]

You need to head over to https://bans.rustoria.co/ and submit an appeal, it will be reviewed as soon as possible

[short charm]

We have always adhered to the rules of the game and have not cheated, but have been banned from entering the server. Although I really like this server, I request to lift the ban because we have not violated any rules in the game

[thorny dune]

Submit an appeal at https://bans.rustoria.co/, the administrator responsible will take a look as soon as they can

[short charm]

Thank you, but this did not solve the problem. I have already appealed, but it will take 7 days. I did not cheat, and I abide by the game rules. Why is it prohibited for 7 days

[thorny dune]

Please create a /ticket in-game or use our ticket website https://rustoria.co/tickets to submit a cheater report

[thorny dune]

That is the appeal process, an admin will look and it will be responded to within 1-3 days, if you were banned then it was because of the banning admin found reason to do so, you just need to wait for the appeal to be checked

[nova karma]

So u closed my ticket. How am i able to provide evidence then?

[toxic shard]

We do often close ticket when people say they can provide evidence because usualy they never do, be free to open a new ticket and directly include them

[nova karma]

can i just dm u evidence

[toxic shard]

(we do have access to previous tickets just need to say it refers to your previous ticket)

no we don't handle reports in dm

but if we close a ticket it means we also investigated the case (including spectated), (except if said otherwise)

[nova karma]

Okey, so i open a new ticket and upload photos on website, and refere to the case.

[thorny dune]

Hello there, yes if it's about a previous ticket you can just refer back and then provide any new evidence you want to your new ticket and we will be able to look back as well as take the new evidence on board

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[frigid sable]

https://steamcommunity.com/profiles/76561198426481239//

he use cheats on rustoria eu long

[plucky bough]

Hey, please make ticket. you can do so here - https://rustoria.co/tickets/report

[steep vortex]

hey penguin, ive got a question

[trail nebula]

hello not sure if my problem is a payment support section but I was banned due to a credit card dispute causing the vip to go unpayed. How do i resolve this issue

[steep vortex]

i got banned bc a random i was playing with got banned for cheating and my group owner checked him

[plucky bough]

Okay, you can appeal the ban here - https://bans.rustoria.co/

[steep vortex]

I did

[west mica]

Yes, Please make a #payment-support ticket

[trail nebula]

ok just did that thank you

[toxic frost]

hello, I was just wondering if you someone could link me instructions on how to cancel a renewing subscription to one of the rustoria servers?

[rustic glade]

Way too make a ticket ?

[vapid zephyr]

!cancel

[marble mantle]

Hey, @toxic frost

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[vapid zephyr]

!ticket

[marble mantle]

Hey, @rustic glade

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[toxic frost]

Thank you

[rustic glade]

Went through this process already need to talk to a lad named Nuclear for some reason

[thorny dune]

@tough bane

[tough bane]

Thank you Sir Berch

[junior aurora]

admin i am now banned for hacking? why 2 wipe in a row

!appeal

[marble mantle]

Hey, @junior aurora

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[junior aurora]

admin?

[thorny dune]

If you'd like you can paste your Steam ID here or send it in a DM if you prefer and I will take a look

[junior aurora]

76561198254596974

2 bans in 2 week wtf?

i killed all. And i have many report?

and me ban for this?

[thorny dune]

This has now been fixed, you use a VPN and this comes at the cost of possible issues like this with bans. You are welcome to disable your VPN and you will most likely not experience this anymore. If not then that is a risk that is associated with VPN's I am afraid, we will always fix it here as soon as possible once appealed. Thank you.

[plucky bough]

What?

[junior aurora]

If without vpn , then it is written like this: Disconnected:Connection Attempt Failed

if i am not use vpn this say 2 days

admin?

on start work perfectly without wpn. But in the evening Say this and not connected.

2 days

[thorny dune]

If you have connection issues without a VPN, you could always try getting assistance in #network-support-old while your VPN is disabled. You are still welcome to play with it however if you prefer, if you have any issues with bans then just submit an appeal and we will always fix it as soon as possible.

[junior aurora]

what i need say on network support?

[thorny dune]

You can mention that you are unable to connect without a VPN and provide the error message, they will ask for further information

Hello there, if you'd like to paste me your Steam ID or send it in a DM if you prefer I will happily take a look

[finite mango]

rustoria 3x no bps kid saying n word in chat hes saying it like (ngr)

[thin plover]

Is it text chat? If so make a ticket and the admins will deal with it

[finite mango]

gotcha

[near halo]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

Ticket #7fe39f

doorcamped by a cheater. has 32 hours. admin please respond asap

[finite mango]

get good

[near halo]

admin iv been doorcamped by this cheater for 1 hour after being foundyd,. can u please do something about him

[toxic shard]

About doorcamping no, if he is actually cheating you can make a ticket

[toxic shard]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

i did

[toxic shard]

It will be reviewed as soon as possible

[near halo]

thank you

[sullen slate]

!ticket

[marble mantle]

Hey, @sullen slate

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[sullen slate]

!appeal

[marble mantle]

Hey, @sullen slate

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[plucky shuttle]

Where is the transcript of the ticket champion? @balmy cypress

[toxic shard]

type /ticket list ingame or go on https://rustoria.co/tickets/report

[toxic shard]

you should have got dm'ed by our bot for vip transcript

[plucky shuttle]

It wasnt the case, maybe someone doesnt want to leave a proof of the conversation

[hallow pollen]

someone says the n word in game chat is this allowed on this server?

[ocean thistle]

!ticket it is not allowed, please make a ticket for us

[marble mantle]

Hey, @hallow pollen

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[crude meteor]

Hello whats pumpline cheating

cuz I just got banned for apparently pumpline cheating

wtf is even pumpline cheating

[ocean thistle]

Can you post the screenshot?

[crude meteor]

ik its a diff server but like why

[wanton marlin]

probs just a admins name

[crude meteor]

Ty

[ocean thistle]

Misread

Hahaha, but what spoinks wrote

[high crescent]

And if a player a village with cheats played. and we were in green. Can we get punished for playing with cheater ?

[summer smelt]

!ticker

!ticket

[marble mantle]

Hey, @summer smelt

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[summer smelt]

!ticket

[marble mantle]

Hey, @summer smelt

To correctly report a rulebreaker on our servers please use one of the following methods:
- The ticket website https://rustoria.co/tickets/report, including information that may be relevant.
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in an in-game ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[summer smelt]

!appeal

[marble mantle]

Hey, @summer smelt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[high crescent]

And if a player a village with cheats played. and we were in green. Can we get punished for playing with cheater ?

[junior wing]

You could, it all depends on your circumstances

[ornate canopy]

what can I do about this

[spare widget]

Not our server though

😦

[plucky bough]

Try emptying your map files folder

[plucky bough]

Then restart steam

[ornate canopy]

yes but I have the prob with every server thats modded even with this server

thanks Ill try

[plucky bough]

(C:\Program Files (x86)\Steam\steamapps\common\Rust\maps)

[edgy wing]

yo penguin

I just got muted for giving out coords

how is that mutable?

[plucky bough]

I am not familiar with your specific situation, but if you believe you were falsely muted, you can appeal here - https://bans.rustoria.co/

[edgy wing]

Alright thank you.

[near halo]

need support

tired of theses racists on my roof

[toxic shard]

I guess it's vocal ? unfortunately we do not monitor voice chat, but you can disable the voice chat temporarely in your game settings

[near halo]

thats crazy

[west mica]

You are unmuted.

[elfin burrow]

These admins on EU 2x are something else jesus christ

So oblivious

[raven mist]

Sup?

[elfin burrow]

Nah it don't matter bro I give up

[raven mist]

Suspecting someone to be cheating?

[elfin burrow]

I mean I have evidence but I can't submit it cause I'm on geforce now like i got shot through a floor my teammate through a wall and all of us tripled from over 100m away but apparently there's nothing out of the ordinary

The exact same thing happened with my last ticket

[solar ruin]

got banned for teaming wasnt even teaming lol

[raven mist]

We have 2 methods to report someone, did you try our website to upload evidence?

Or did you use f7

[elfin burrow]

I cant

[plucky bough]

You can appeal it here - https://bans.rustoria.co/

[raven mist]

How so?

[elfin burrow]

I'm on geforce now I'm playing through the Web browser on my xbox one

[raven mist]

Hmmm im pretty sure if you reported one of our admins looked a while into that player , ofcourse if nothing sus is happening at that time theres not much more than we can do

[solar ruin]

says im not banned

[elfin burrow]

Can I get my friend to send you evidence if he has it

[idle gust]

hello good sir

quite frankly he shot 3 times through a wall

now im not a rust engineer but that doesn't seem possible

[elfin burrow]

At over 100m too on us all

[idle gust]

i will not stand f0or this malarky

[elfin burrow]

You know what's crazy didn't even look into the other guy

[shy coyote]

Hi. I submitted an appeal like 1 week ago and haven’t gotten any update.

[finite mango]

i need an admin

[idle gust]

dont got none round these parts oartner

[finite mango]

i got banned for hacking for being a fucking god

[clear cedar]

????

[plucky bough]

!appeal

[marble mantle]

Hey, @finite mango

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[finite mango]

!appeal

[marble mantle]

Hey, @finite mango

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[plucky bough]

Hey, when did you submit your appeal?

[idle gust]

penguin pal can i ask what you looked into about the shaggyshag case

[shy coyote]

Last Saturday

[idle gust]

or your other cronies

[finite mango]

penguin

[plucky bough]

What?

[finite mango]

it said im not banned when i did appeal

[idle gust]

my bad cuh ur just a disc mod 🍑

[plucky bough]

What disconnect message do you get?

[finite mango]

hacking

[plucky bough]

Indeed, and a rust mod

[finite mango]

and my team got banned for playing with hacker

[idle gust]

oh my friend lied then

[clear cedar]

I also got banned for playing with @finite mango

[vocal pendant]

same

[plucky bough]

Try making a mute appeal, in the appeal make it very clear that you are appealing a ban

[idle gust]

guys bans dont happen for no reason!

[plucky bough]

What do you need help with?

[finite mango]

that was no reason ill let someone go through everything

[plucky bough]

Please make an appeal

[elfin burrow]

These guys getting banned for no reason while some guy tripling us over 100m away through walls and floors isn't sus Yipee

[neat quest]

I discovered that in aim booster, on 🇪🇺 [EU] Rustoria Training Grounds, after you finish the round (one minute) your score/pts will not appear in the chat.

[finite mango]

alr but can it not take a whole 2 days

[vapid zephyr]

normally 1-3 buisness days for appeals

[plucky bough]

An admin will review your appeal as soon as they can

[idle gust]

i am outraged by the lack of effort being put into these cheationg scum parading around your servere with vip shooting through walls

[elfin burrow]

If I buy Vip can I cheat?

[plucky bough]

Did y'all make tickets?

[plucky bough]

No

[vapid zephyr]

no.

[elfin burrow]

All of us did but not sus apparently

[shy coyote]

Can I get an update

[idle gust]

my friend did and they said its not sus to shoot through brick walls

[plucky bough]

Admins are very thorough when reviewing tickets

[vapid zephyr]

i sadly dont have one for you

[raven mist]

Send me the evidence

[elfin burrow]

Or triple us all from 150m

[raven mist]

Lemme take a look

[idle gust]

did he make a hole in the wall

[shy coyote]

Appeal?

[idle gust]

and then shoot through it like r6

[neat quest]

@young slate I discovered that in aim booster, on 🇪🇺 [EU] Rustoria Training Grounds, after you finish the round (one minute) your score/pts will not appear in the chat. Can you forward my massage?

[raven mist]

You said you had evidence about them shooting through walls

[elfin burrow]

I can't send evidence as I'm on geforce now I explained this

[raven mist]

Feel free to send me it

[plucky bough]

Are you able to make an appeal?

[shy coyote]

I made one 7 days ago

[raven mist]

You are all here in discord, but none can send the evidence?

[elfin burrow]

The guy with evidence is currently airing us he has combat log and everythibg

[raven mist]

Strange

[plucky bough]

Are you currently able to make one

[idle gust]

bros in bed

[shy coyote]

But it’s all good. I don’t want to wait longer

[finite mango]

can an admin please look at my appeal like fast

[shy coyote]

I’ll try

[elfin burrow]

I can't send evidence like what

[plucky bough]

Please be patient

[idle gust]

shenzzy pal why dont you follow him and see if he decides to triple 6 more people through walls

[elfin burrow]

I playing through a xbox one

[raven mist]

Well no point coming in here and making these comments. You have no clue whats going on backend to prevent cheaters from playing

[raven mist]

If you made a ticket

[vapid zephyr]

i understand what you mean. but im saying i dont have an update on the appeal

[idle gust]

cleary not much ive seen a good 100 people complaining ab cheaters

[vapid zephyr]

nor am i personally able to look into it, it would have to be an admin

[raven mist]

The player was mostlikely being reviewed and spectated for a decent while

[elfin burrow]

Not much as these guys are having to wait business days for an appeal for being legit while someone tripling us from over 100m is normal

[raven mist]

Obviously its rust, one starts. Rest follows

[plucky bough]

!steamid

[marble mantle]

Hey, @shy coyote

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[idle gust]

me personally i wouldnt stand for the cheaters

[raven mist]

Believing everything just from one sentence is strong

[plucky bough]

Nor do we

[shy coyote]

@plucky bough can I personally message it

[idle gust]

id have em all out

[elfin burrow]

I'm like the UKIP leader but we target cheaters

[raven mist]

Not sure if you’re trolling or being serious

[thorny dune]

Hello there, could you join? https://discord.com/channels/274965952116817920/368790610783764480

[plucky bough]

Yes, or send it here if you are comfortable with that

[clear cedar]

!appeal

[marble mantle]

Hey, @clear cedar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

[noble terrace]

#staff-applications

[shy coyote]

76561199072322782

[idle gust]

do not force your religion on me

[elfin burrow]

We are not trolling we are actually being serious

[finite mango]

yup

[elfin burrow]

EU 2x vanilla

[raven mist]

Alright, like i said. We’re here to take care of these cheaters and are also catching a crazy amount of cheaters daily. Im sorry you didnt get the answer you looked for through your ticket

[idle gust]

catch that guy he took my revolver kit

[royal mulch]

Penguin I was timed out for saying a line from cars bullshit mate

[plucky bough]

Feel free to make an appeal - https://bans.rustoria.co/

[idle gust]

hes ruining my experience with your server

[raven mist]

Make another ticket if you still think he is cheating and we’ll hapilly look into it

[elfin burrow]

We lost everything to them because we got shot and tripled from miles away and shot through walls

[royal mulch]

How long will that take till I get a response

[raven mist]

^

[elfin burrow]

1-3 business days deshun

[shy coyote]

I forgot how toxic support chat used to be lol. My head is hurting

[plucky bough]

An admin will review it as soon as they can

[elfin burrow]

We are getting sent the evidence now so

[raven mist]

Alright

[shy coyote]

If it takes me another week I won’t worry about it. I’ll come back to this game next year.

[raven mist]

!steamid

[marble mantle]

Hey, @royal mulch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[royal mulch]

Ffs 🤦‍♂️might as well wait the 6hrs

[plucky bough]

I will ask someone to look into it

[idle gust]

deshaun dont be inpaintent you twat

[elfin burrow]

Never mind he's decided he hasn't clipped it so no evidence like they just own the snow with obvious cheats

[raven mist]

Jusbug no need for that

[idle gust]

woah its a friendly greeting

[raven mist]

[elfin burrow]

My bad bro not my fault I can't afford a pc

[idle gust]

guys i think they get banned anyway nc they upset me

[vocal pendant]

i got banend for playing with my teamate who wasnt hacking and is now unbanned and im still banened

[idle gust]

SOVIET KETTLE PLEASE WAIT UR TURN

[royal mulch]

I quoted a words from cars 3 and was muted for 6hrs shenzyy I love you man you gotta see this bull

[elfin burrow]

Haha

[raven mist]

!steamid