#support

1 messages · Page 82 of 1

patent pendant
#

@sick zephyrI know it takes 1-3 days. I'm in a hurry

sonic aspen
gusty agate
#

are bans like permanent permanent

#

cus like its been 500+ days

#

and like 20 years from now what if i wanna like teach my son or sum shit how to play rust but oh! banned from ristoria 50000 fucking years ago!

#

kinda messed

stone heath
#

shut up L

round sky
#

HELLO

dusty kernel
#

guy spelling n word in rustoria 2x vanilla

tough bane
dusty kernel
#

writting

#

ill dm u screenshots

willow echo
median pier
#

Bro

median pier
#

Can i get a admin for toria mondays

upper escarp
marble mantleBOT
#

Hey, @median pier

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

hybrid dock
#

!appeal!

#

!appeal

marble mantleBOT
#

Hey, @hybrid dock

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

tepid sparrow
#

Where do i see the map for EU Main?

atomic vine
tepid sparrow
#

Takker

edgy gust
#

muted for 6 hours for typing someones name

spare widget
near halo
#

Where can i find map for 2x wipe tomorrow

willow echo
stiff widget
bold venture
#

76561199336904734 VPN BAN

#

help me check out

naive kindle
marble mantleBOT
#

Hey, @bold venture

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

scarlet snow
#

I can't enter any rustoria server because it says you played with cheats but I just played with a friend and I don't think she is using cheats please help

meager otter
#

I got banned for hacking! Even though I didn't do anything

pseudo solstice
#

Server Crashed?

scarlet snow
#

i don't use cheats

pseudo solstice
#

Is an admin on? Mondays crashed

scarlet snow
#

Rustoria collapsed?

pseudo solstice
#

yup mondays

scarlet snow
#

Can't everyone enter?

pseudo solstice
#

Rustoria Mondays crashed it's not on my server list and I didn't get a reason for the server to be down

scarlet snow
#

It's on my list but I can't enter

pseudo solstice
#

I believe its down

#

no server restart just down

scarlet snow
#

i hope it gets fixed

naive kindle
near halo
naive kindle
near halo
scarlet snow
#

@naive kindle Rustoria Collapsed?

pseudo solstice
#

US mondays isn't working

#

that link you posted isn't working for me

toxic shard
#

that's normal, it always show amsterdam 2 when you connect by ip

pseudo solstice
#

then why can't I connect to Mondays and why isn't it showing in my server list?

runic marlin
#

What does it say when you try to connect?

pseudo solstice
turbid swan
#

I was playing on the rustoria trio x5 server and it crashed and the server is not listed

turbid swan
runic marlin
turbid swan
#

how to send photo?

runic marlin
runic marlin
#

Fill out the template please

turbid swan
runic marlin
tawdry eagle
#

Help me

#

VPN ban

turbid swan
tawdry eagle
#

Is anyone there? I need help

runic marlin
runic marlin
willow echo
tawdry eagle
#

yes

turbid swan
tawdry eagle
runic marlin
#

Fixed

runic marlin
tawdry eagle
#

ok Thank you

spare widget
#

I'd like to report the staff team here for being too damn good

runic marlin
uneven igloo
#

yo my friend can't join the server he tried joining with client.connect (ip) and it's no longer on his history and even though im on his friends list and on the server it does not show in friends tab

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any work arounds? server is rustoria 5x trio

runic marlin
uneven igloo
#

yea

burnt oasis
#

hello, and why is my appeal for a ban pending for more than 3 days?

marble mantleBOT
burnt oasis
#

76561199025241968

runic marlin
#

I'll leave the banning admin a message

burnt oasis
#

I'll be waiting, thank you

#

and one more question.How long do I have to wait?

runic marlin
burnt oasis
#

okay

vast jasper
#

@here im in the support channel please can someone in power talk to me

slow birch
vast jasper
#

yes

slow birch
#

Perfect will drop you a quick DM and we will get you back in

vast jasper
#

okay thankyou

versed hawk
#

Be nice to actually speak to someone instead of a bot lol

small flicker
frail stratus
#

Hello administrator, my friend has been banned by VPN, can you help him to lift it?

#

76561199194091114

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<@&274971100184576010>

runic marlin
#

Fixed @frail stratus

frail stratus
magic magnet
#

Why i cant buy the vip for eu medium with paypal? Its always failure

versed hawk
#

Messaged sparky

slow birch
cedar vessel
#

@slow birch if u guys could peep at the appeals before wipe i will ejaculate

magic magnet
#

They wouldnt anwser me today for sure, is there other ways i can buy vip maybe from u or something

slow birch
slow birch
magic magnet
#

Why?

#

I will ask my friendo

slow birch
#

I am in a pretty good mood and was going to buy you one

magic magnet
#

Thanks for help btw)

slow birch
#

Mainly cause I know you from Bi

sinful jasper
#

buy for me instead ;;;)

slow birch
#

Nah you asked

sinful jasper
#

hahaha

#

im joking bro

slow birch
#

Shupq is kinda cool lol

sinful jasper
#

🙂

quick tinsel
#

One message removed from a suspended account.

sinful jasper
#

im already supplied to the brim

slow birch
#

Queue skip means you will not queue and have a place on the server when you click connect

quick tinsel
#

One message removed from a suspended account.

slow birch
#

No problem at all

magic magnet
cedar vessel
slow birch
near halo
wary oak
#

When does blueperints wipe on 2x vanila eu

willow echo
marble mantleBOT
#

Hey, @wary oak

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1669921200:F> (your local time) is the time of the next force wipe and it will happen <t:1669921200:R>.

velvet monolith
#

u guys are the opps for denying my appeal

quick tinsel
#

One message removed from a suspended account.

near halo
#

MY APPEAL GOT ACCEPTED IM GONNA CUM

willow echo
wide rapids
#

heloo admin i was banned because Vpn

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i need help

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:(((

elfin stone
#

ребята , помогите , у меня проблема при создатии клана , что мне делать ?

gleaming galleon
#

Open medium slots

shell pawn
marble mantleBOT
#

Hey, @gleaming galleon

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

umbral dock
#

pls eu medium +999 slot

gleaming galleon
#

eu medium down bad?

orchid crest
#

admin, i connect to the server, but i disconnect from hacking, i must be first 😦 how fix this?(

marble mantleBOT
#

Hey, @orchid crest

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

quick tinsel
#

One message removed from a suspended account.

versed hawk
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Issues still not resolved thanks anyways guys 🙌🏽 I’m out

clever gale
quick tinsel
#

One message removed from a suspended account.

nimble jetty
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ANY ADMINS HERE?

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i need help

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i getting like all the time Excessive packet loos what is this

frail stratus
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Sir, why are my team members banned for 15 minutes when their client is disabled?

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<@&274971100184576010>

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76561199217893844

wispy shard
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hello i got kicked from server im waiting 102 que

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can someone help me about the issue

frail stratus
#

How does that work out?

wispy shard
#

cloth sauce can you help me too

willow echo
shell pawn
wispy shard
shell pawn
wispy shard
#

server connection went down i have no ethernet problem

frail stratus
#

It was banned for 15 minutes at first, and then it was banned again after 15 minutes to go in and play

wispy shard
#

rustoria eu small

errant shore
#

why was I banned on the server for ban evading lmao

willow echo
#

We can't help you skip the queue

errant shore
#

I've never had any ban

#

lmao

frail stratus
shell pawn
marble mantleBOT
#

Hey, @errant shore

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

runic marlin
willow echo
frail stratus
#

OK thx

tough bane
marble mantleBOT
normal geyser
#

eac: temporary cooldown in effect for client , why i got banned?

runic marlin
normal geyser
#

tnx

errant shore
# shell pawn !appeal

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

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this is what he writes to me when applying

tough bane
errant shore
#

ok 1 sec

wispy shard
#

1 question how can i get vip without paypal in my country paypal is disabled

tough bane
wispy shard
tough bane
errant shore
tough bane
errant shore
#

why am I blocked ?

sterile chasm
#

Oooo

tough bane
errant shore
orchid crest
#

Nuclear, can u help me?

runic marlin
orchid crest
#

I wrote to him in a private message, it seems they have already figured it out, but the hour has not answered me( Regarding entering the server

lofty plank
#

Is there any way to invite a bot to your Discord server?

orchid crest
runic marlin
#

Sure DM me

urban cape
#

hello so i met hackers can some1 ban the fu*cking hackers? or are u dump?

marble mantleBOT
#

Hey, @urban cape

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

wispy shard
#

^Hello someone is cheating

#

im in the support channel

runic marlin
#

@wispy shard Make a /ticket in-game please and we'll have a look as soon as possible

wispy shard
#

done thank you

#

i do have a record too

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how can i share

west mica
unique sequoia
#

/ticket

marble mantleBOT
#

Hey, @unique sequoia

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

when does 2x vanilla wipe us ????

#

EST please

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anyone????

quick tinsel
#

One message removed from a suspended account.

ornate lintel
#

bro

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rustoria us main is wiped on 3pm est?

orchid crest
#

Guys, how can I remove the ban, the reason for the evasion ban

ornate lintel
#

!wipe

marble mantleBOT
#

Hey, @ornate lintel

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force.

marble mantleBOT
#

Hey, @orchid crest

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

dull wraith
#

make an appeal

shell pawn
ornate lintel
shell pawn
#

Us main wipes at 3pm est

ornate lintel
#

á

karmic oak
willow echo
lament brook
#

bingo there yah go

#

thank you for donating

#

@split oracle is there anything i can help you with?

split oracle
#

no

lament brook
split oracle
#

interview

lament brook
#

best of luck to you hope you make it

swift linden
#

how do we report someone who is blocking the scrap exchange?

lament brook
swift linden
#

it should be.

#

he is afk and not letting anyone use the machine

lament brook
marble mantleBOT
#

Hey, @swift linden

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

toxic shard
lament brook
#

then you are free to try your luck there

#

or that

trim widget
#

hi, our clan has just been banned for playing with a cheater, I want to appeal this. I was offline at that moment and didn't know that we had a cheater in the team, the head said that he was clean. is it possible to discuss this and somehow get unban?

marble mantleBOT
#

Hey, @trim widget

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

trim widget
#

I am not allowed to file an appeal

ruby forge
dull wraith
marble mantleBOT
#

Hey, @modest osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

@toxic shard Can I refund my vip since I got banned for no reason

toxic shard
#

You seems to be banned for player with a cheater, which is actually a good reason for a ban, those USUALY length 7 days

#

a vip used usualy means no refund, you can still request it, but there is no garanties ( #payment-support ) but I'm not in charge of that

tranquil finch
#

im glitched under the map

near halo
runic marlin
tranquil finch
#

doesnt work

#

ive tried that

#

on the map it shoes the old map but im on the new one

tranquil finch
#

is there a grace perriot?

raven mist
tranquil finch
#

oke

toxic shard
#

In most cases streamsnipe is not against the rules

worn oasis
#

what the fuck

vapid wolf
#

thx for info love you have a good night ill delete that message

bronze ferry
#

how does the vip i got apply?

near halo
#

Dude wtf is wrong with small

toxic shard
bronze ferry
#

i got it from the website for us temp vip and i am still in the full que

#

Marc?

toxic shard
bronze ferry
#

okok

#

i made a ticket

#

if i messed anything up in my "ticket" please let me know

tropic current
#

Why won’t it let me cancel my que subscription lol

lament brook
#

@gritty shore !appeal

#

!appeal

marble mantleBOT
#

Hey, @lament brook

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

lament brook
#

try that

bronze ferry
#

is there anyway to make the single use vip work for the server i am attempting to join?

near halo
#

What happens if my teammate wasnt cheating. Do we get our time back or a compensation? @toxic shard 🤔

minor temple
near halo
#

@minor temple can you answer

bronze ferry
#

oh no

near halo
#

If someone gets false banned what happens

#

Our base got deleted and we bought vip for this wipe

minor temple
near halo
#

Ah ok

toxic shard
#

I would on the other hand advise you to be more carefull with who you are playing

near halo
#

Thats actually crazy.. wtf

gritty shore
#

!appeal

marble mantleBOT
#

Hey, @gritty shore

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

toxic shard
#

it's not my ban, it's not up to me to handle his/your apeeal

near halo
rain jetty
#

I just DC and i joined back a sec later and im in 150+ queue and i have keys locks on my base with a team....

#

please help me.....

gritty shore
#

!appeal

marble mantleBOT
#

Hey, @gritty shore

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

rain jetty
#

us medium
@minor temple

bronze ferry
#

i have just sent a refund request through pay pal and paid for a different vip... both were the same account
[2:57 PM]
that charged me*

zealous kettle
gray hazel
#

do not have vip 5 days for the medium?

bronze ferry
#

i cannot open another ticket it wont let me

near halo
#

Is it possible to see the pov of the admin that banned him? @toxic shard

#

Bc its rlly annoying for us that we spend 10 euro buying vip.

cinder olive
#

hello

#

@zealous kettle

toxic shard
cinder olive
#

is here any chance to get unbanned?

zealous kettle
marble mantleBOT
#

Hey, @cinder olive

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
cinder olive
#

spoffy it got declined like 2/3weeks ago

#

and can't do one more saddly

toxic shard
#

you will need to appeal when your game ban reach 180 days

gritty shore
#

Hello is there any admin Can contact me Please. Im having a really big trouble

cinder olive
#

Marc

#

the thing is im not game banned

#

only server ban

toxic shard
#

we can only agree to disagree

cinder olive
#

For ''evasion'' still don't know what it means tho xd

toxic shard
#

that you have another account with a gameban

cinder olive
#

the thing is, i don't

toxic shard
cinder olive
#

for how long is the ban then?

toxic shard
#

in 80 days you will be able to appeal

cinder olive
#

bruh

near halo
#

@toxic shard any chance to talk with the guy that banned my teammate

toxic shard
#

this information is not public, the only way to appeal is thought the website

near halo
#

Bro we lost all guns.. if he really was 'hacking' he wouldnt let us die multiple times

#

I am just pissed I wasted vip and my time

toxic shard
#

the only way to appeal is via the website

near halo
#

How long is normal ban for assocation

nocturne sorrel
#

rustoria 10x is down ?

toxic shard
crude marlin
#

Does the banditcamp outpost combination remove the ability to sell fertilizer? I can’t find the farmer anywhere

toxic shard
crude marlin
#

Yeah I see you can buy fert but sadly can’t sell mine for scrap. Anyhow thanks

toxic shard
#

no, the big ramp is where you can sell, look in the air

#

(the ramp is a custom one we made)

near halo
#

@toxic shard where can I talk to higher admins

#

Or is an appeal rlly the only way to talk

toxic shard
near halo
#

Thats bad

#

You guys just banned him bc of his stats and previous history of vG

#

Look at his shots. He was just killing nakeds etc

toxic shard
#

we can't please the will of hundreds of players not happy by the procedure in place to shortcut them daily

gritty shore
#

Hello Marc Im here To appeal I moved to my Friend apartmant Im living him with Him He got banned on Rustoria Server Getting under the rock And Killing People He got banned on the server and its over 500 days I started rust Wanted to join Rustoria But sadly I cannot join Im banned there aswell I made a appeal on The rustoria Forum and its permantly Denied is there anything I can do about it ?

marble mantleBOT
#

Hey, @gritty shore

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

toxic shard
#

Then there is not much I can do for you

#

if it's denied it's over

near halo
#

Ur lying so hard lmfao

toxic shard
#

your story is nice, but it took me 2s to confirm that's it's not true, we have technical proof telling us that the story is made up

#

technical proof are not shared

#

but I know for fact the account banned in 2021 is yours

unique sparrow
#

where i can report cheaters?

spare widget
unique sparrow
#

ty

crude marlin
#

I still can’t seem to find the store where I sell my fertilizer at the banditcamp outpost combo. I see the shop that allows me to buy fert but I don’t think there is one I can sell mine to sadly

marble mantleBOT
#

Hey, @spare plinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

crude marlin
#

I’m flying back to get you a clip. I believe the store was changed sometime between now and whenever the clip was taken. It sells fert for scrap as opposed to scrap for fert.

mild prawn
#

Hey i have qustion can i play on this server with CSGO VAC ban >?

mild prawn
#

after vacban?

runic marlin
#

We only care about gamebans issued on Rust

mild prawn
#

So thank you and sorry for bad eng

runic marlin
#

No worries at all!

fresh river
#

any admin online ?

#

@runic marlin

west mica
fresh river
#

we found hack on Eu main server

west mica
#

Have you sent a ticket in?

fresh river
#

I send it but he eating we are weapons and 1 shoot only

#

may u can watch this guy ?

west mica
#

Please dont call out the name, Calling out names will make our jobs harder

fresh river
#

kk

west mica
#

Aslong as you sent a ticket, one of the admin team will review your report soon as we can.

fresh river
#

we are 5 guy and roaming only 5 second In we dead

thick crane
#

2x vanilla

#

cheater help pls

marble mantleBOT
#

Hey, @thick crane

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

ripe sphinx
#

!appeal

marble mantleBOT
#

Hey, @ripe sphinx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

thorny locust
#

cheating rustoria 2z

dull wraith
#

!ticket

marble mantleBOT
#

Hey, @thorny locust

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

midnight dirge
#

how do i know if the ticket went through ?

sleek ruin
#

type /ticket in game

#

then open the console using f1 to check info about your ticket

shell pawn
#

Please do not call out the cheater in chat, it can make it harder for the admins to catch them.

restive barn
#

when will us medium q skip be refilled and not out of stock

#

@shell pawn

#

@sleek ruin

zealous kettle
#

!vipstock

marble mantleBOT
#

Hey, @zealous kettle

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

thin goblet
#

Hey friends, does blue room / red room in labs respawn if you are inside of it?

restive barn
#

!vipstock

marble mantleBOT
#

Hey, @restive barn

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP in #vip-stock-role-assign or on our website: https://donate.rustoria.co/

Do you have any further questions about this? Please ask in support and we will be able to assist you!

dull wraith
thin goblet
dull wraith
#

Ye

thin goblet
#

Thanks!

foggy shore
#

Hello, I have a gameban that is 190d old and I would like to apeal but when I go onto the website It just says i am banned permenantly because of an denied apeal I did earlyer, I was wandering if it was possible to re-apeal and try to get unbanned?

steel trout
#

hola, soporte en español tienen?

restive barn
#

expand the amount of people that can join us medium

kind ledge
#

Is there any admin on here that actually has some sort of power? <@&274971100184576010>

sleek ruin
steel trout
#

ty @sleek ruin

marble mantleBOT
#

Hey, @restive barn

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

kind ledge
foggy shore
#

Hello, I have a gameban that is 190d old and I would like to apeal but when I go onto the website It just says i am banned permenantly because of an denied apeal I did earlyer, I was wandering if it was possible to re-apeal and try to get unbanned? <@&274971100184576010>

surreal kelp
runic marlin
#

!steamid @foggy shore

marble mantleBOT
surreal kelp
# foggy shore Why so?

Trashy asked your steamID so he will be able to assist you further as he is an admin and i am a headmod 😄

#

have a good day and hope you get a resolution on your issue.

west mica
# kind ledge Ticket vip-8985

Only select members of staff have access to view and take action on these types of issues due to the nature of information involved. Please wait patiently for the staff who can help you. Please sure all the information requested is in your ticket for this to be resolved ASAP.

stone reef
#

Does anyone know an exactr time on when vip will be restocked

foggy shore
surreal kelp
runic marlin
#

I am looking into this @foggy shore

foggy shore
#

Ok

stone reef
#

yes i have but it dosent help much i wanna know like an estimate on when

runic marlin
#

Unbanned @foggy shore

stone reef
#

if u have an idea

foggy shore
runic marlin
#

Yeah 😄

foggy shore
#

Great I wish you a wonderful day

#

😁

runic marlin
#

You too!

graceful flare
#

can an admin do something about the zerg spamming in chat on the 2x vanilla server?

#

they've been doing it for the past 2 hours and people are complaining

faint trout
#

can a admin mute these fucks shits getting hella annoying

minor temple
wet sierra
#

Is it possible to get the map seed? Or is it private

graceful flare
#

They've been spamming for hours now and only got a 10 min mute? a few were already muted for 10 minutes and have continued to spam

dusk willow
#

Hey can i please get appeal my ban i appealed it 6 months ago but it got denied but time has gone by and i am a changed man

mental moth
#

All ban appeals are final

river flame
#

I was just in the game and my client closed completely without an error report how can i get back into US medium?

dusk willow
#

There are some technicalities to my ban @mental moth i would seriously like to discuss with admin

river flame
#

i have never had this happen

mental moth
gusty egret
#

yo when is wipe pass going to be back in stock for us medium

river flame
#

id vip but it's sold out

mental moth
#

Gonna need to wait until it restocks

gusty egret
#

when does it do that buddy

river flame
#

yes and why was i kicked?

mental moth
gusty egret
#

cuz toria is a shity server

river flame
#

that was complete bs

mental moth
gusty egret
#

how long should i expect to waait

#

mr frosty

river flame
#

the whole client shut down

gusty egret
#

u jus have to wait

mental moth
river flame
#

have an insane computer like wtf is this shit

gusty egret
#

wait lil boy

river flame
#

IT'S ON YOUR END

gusty egret
#

na

#

cuz no one elses game crashed

mental moth
gusty egret
#

frosty inv me to us medium disc

wet sierra
#

Mr frosty do you know if I can use smth like rustmap to know where the ore are?

#

Or are they custom map

gusty egret
#

ye u caan

mental moth
gusty egret
#

if u can find one

#

u can use it

#

nothin toria can do bout that lil boy

wet sierra
#

I need the seed I think

gusty egret
#

find it

mental moth
gusty egret
#

and quit beggin

#

next!

mental moth
gusty egret
#

yo frosty

#

send me inv to us medium disc

mental moth
wet sierra
gusty egret
#

send me inv to TTM disc

#

the one where all the clans get ranked an shi

#

left that a while ago

mental moth
#

I am not in that one so i have no invite

gusty egret
#

frosty how much do u get paid

mental moth
#

I am not a mod i stepped down and mods do not get paid neither does anyone else should move to #general if you wanna chat

gusty egret
#

refering me to gen chat lol

#

so why do u do this if not being paid

runic marlin
#

Much better so that the people in need of assistance will be easier to help

graceful flare
#

Admin needs to ban these SK kids in 2x vanilla

#

super disrespectful and wont stop spamming

mental moth
marble mantleBOT
#

Hey, @graceful flare

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

opal garnet
#

/ticket add canspern cheat

marble mantleBOT
#

Hey, @opal garnet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

opal garnet
#

admin please check server

#

Rustoria EH MAIN

runic marlin
#

Please do that command in-game

opal garnet
#

./ticket add canspern cheat

#

BANNED

#

PLEASE

#

SO BAD SERVER

#

MORE CHEATER

mental moth
#

Make a ticket and be patient admins will take a look asap

wispy loom
#

It's a client-side issue

wispy loom
marble mantleBOT
#

Hey, @opal garnet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

wispy loom
#

In-game please

near halo
#

yo i letteraly got kicked for afk and i wasn't

#

can some one help me plz

river flame
#

how can i be alerted when the us medium vip replenish in stock?

minor temple
dusk gale
#

!appeal

marble mantleBOT
#

Hey, @dusk gale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

quick tinsel
#

One message removed from a suspended account.

small flicker
marble mantleBOT
#

Hey, @quick tinsel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

quick tinsel
#

One message removed from a suspended account.

lament brook
#

i need suport

#

pls help

#

how do i see my funs in da store

wintry solstice
#

What admin is looking at the tickets on Toria EU Medium, a lvl 0 steam acc with 1 friend and a combined 200 hours has been ESPing us for the last 2 hours, with multiple tickets made and somehow they have the audacity to say "we dont think he is cheating", the guy literally has his own base and runs together with his chinese group

#

Admins are sleeping

small flicker
thin plover
wintry solstice
#

Yea man its not like we have given him a combined 30+ F7 reports

#

All it takes is for an admin to spectate and see him play in his personal base, be out of team and yet run around with a full chinese team

#

while looking at people through walls

thin plover
#

make another ticket if you are able to get more proof eventually

royal gull
#

/ticket i dc'd in q and i was almost in ); anything i can do

marble mantleBOT
#

Hey, @royal gull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

fallow ravine
#

is there not a way to make a ticket in discord?

ripe atlas
#

@small flicker i crashed PeepoWhy

small flicker
ripe atlas
#

help a brotha out

small flicker
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

thin plover
ripe atlas
#

out of stock

#

😿

thin plover
ripe atlas
#

how often does it restock tho

thin plover
#

To know when the stock are available again

#

Once somebody vip is done its available for people to buy

ripe atlas
#

does it dm me? or do like i get an @?

small flicker
ripe atlas
#

ok

tall oriole
#

2X CRASHED
US

warped spruce
#

!TICKET

marble mantleBOT
#

Hey, @warped spruce

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

warped spruce
#

!APPEAL

marble mantleBOT
#

Hey, @warped spruce

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

limber sky
unkempt jewel
#

2x is down

unkempt jewel
#

ayyy its up

neon cedar
#

wow legit lost 1k scrap cuz it was in the recyler in outpost

long pond
#

@fossil igloo you on?

ripe atlas
#

@small flicker what does "invalid connection state"

small flicker
desert onyx
#

i got muted for 3 hours for doing nothing

spare widget
desert onyx
#

its whatever going to sleep anyways

#

just wondering what i did for only 3h

sweet scarab
#

yo i need help can anyone help

#

anytime i try to join it says corrupt or invalid backend message

raven bison
sweet scarab
#

76561199260922008
russtioria 2x vannila
anytime i try to join it says corropt or invalid backend message

#

can i get help?????????

#

76561199260922008
russtioria 2x vannila
anytime i try to join it says corropt or invalid backend message

#

76561199260922008
russtioria 2x vannila
anytime i try to join it says corropt or invalid backend message

#

can anyone help me

#

?

marble mantleBOT
drowsy maple
ember galleon
#

hey i am having 50 ping on server browser but when i joins the server its showing 200

ember galleon
#

thanks

drowsy maple
#

What server and where are you located?

small flicker
ember galleon
#

sea main and inda

spare widget
ember galleon
#

i had 50 ping yesterday

upper escarp
#

Defnitley make a network support ticket, I am in Northern India and average around 80 :)

spare widget
#

But yeah, network support would be good to see if they can optimize anything

pale helm
#

XG clan that got banned today on US Med has someone back online opening their doors to their base (specifically their front door)

spare widget
long pond
#

I HAVE HAD THIS FUCKING KID ESP ME IN THE DEAD OF NIGHT 4 TIMES SINCE WIPE HE KNOWS WHEN I HAVE SHIT ON ME AND TRACKS ME FROM HIS FUCKING BASE AND ITS A SHIT TON OF RUSSIAN CHARACTERS SO I CANT FUCKING TICKET IT

#

5* TIMES

raven bison
#

Make a ticket without his name and we'll do our best to find him @long pond

hardy gulch
#

when open the servers

raven bison
#

Our servers are open

hardy gulch
#

all offlne

raven bison
hardy gulch
#

5x eu disconnect

#

closed

raven bison
#

Our EU servers are currently restarting as it is their daily restart

#

Check again now

sick sequoia
#

hacker repot

marble mantleBOT
#

Hey, @sick sequoia

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

raven bison
mint flint
#

Hello, I have a problem with "Rustoria.co US Long". I play since a week on it, but I can't see the server anymore in the list. It's not showing in my history, in official, not even in friends server list (a friend is playing on it). I tried to connect through console+ip, I tried via the connect button on website. I tried to restart the game, steam, even the box.

raven bison
ember galleon
#

my issue is still not solved

#

someone tell me what to do netowrk support is not responding now

marble mantleBOT
#

Hey, @keen wraith

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

raven bison
#

@near halo

#

Are you able to join now?

long pond
#

@fossil igloo

daring blaze
#

hello i have a problem when i joining rustoria eu small

toxic shard
daring blaze
toxic shard
#

I'm affraid I don't have more ideas for that

long pond
#

@fossil igloo Guys been botting the machine for 3 hours

orchid crest
willow echo
floral escarp
#

help me with my biology test

#

since this is support, help me

ember galleon
#

Network support is actually a joke wasted 3 hours and still my issue is not solved

toxic shard
# ember galleon Network support is actually a joke wasted 3 hours and still my issue is not solv...

What we are doing in network support is taking care of contacting the network provider that are between you and the server to provide the best connection possible, yes sometimes it takes 5 minutes if it's in our hands or a direct provider, sometimes it takes longer depending where the issue is.
If you want you can try to contact your ISP instead of us to see how long they will take to fix the issue 🙂

ember galleon
#

i will contact my ISP now thanks for the big help

toxic shard
#

My bad something that was obvious for me (I just woke up) your ISP don't care about your connection to a server, they will archive your call and nothing will be fixed

#

if it get fixed it's because we put a lot of money, effort, time to reach people and get contacts

ember galleon
#

oh nish

simple whale
#

I keep getting kicked for hacking Rustoria Us long, I don't hack however i live in Australia

toxic shard
#

between you and the server there are a lot of people/hardware, it's a pain in the ass, just imagine trying to get a train from paris to hongkong, lot of change, lot of coordination, ... it;'s the same with the network

marble mantleBOT
#

Hey, @simple whale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

simple whale
#

is there any way to speed this up

#

i have not done anything wrong i had a vpn on yesterday accidently but it didn't ban me.

dark sage
#

Rustoria Us Main Cheater named MMMM hes not even trying to hide the aimbot

spare widget
simple whale
#

@spare widget anyway i could get my ticket viewed now?

spare widget
simple whale
#

ok thankyou

rose prawn
#

how do i report a player

toxic shard
marble mantleBOT
#

Hey, @rose prawn

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

What if my friend is banned (reason Hacking) when hes not hacking. And admins declined the appeal immideately, without even checking his pc for cheats or something.

chrome gust
#

Why was i banned. it says I was playing with a hacker. I didnt even move

#

!appeal

marble mantleBOT
#

Hey, @chrome gust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

toxic shard
spare widget
# near halo What if my friend is banned (reason Hacking) when hes not hacking. And admins de...

Checking PC doesn't do much in nearly every case - it's a mistaken belief. The admins here don't ban lightly. Should be understandable that they have a policy of not sharing specific details/evidence of a ban, especially with third parties, since beyond privacy it just serves to aid individuals in learning how to evade future detection, much better when they have no clue how they were caught. But either way, seems like your friend may have an issue and wouldn't recommend playing with them unless it's resolved

near halo
toxic shard
#

that's 60 seconds, it's a lot of time

opal garnet
#

Dear admins, your cheater has been playing for the second day already, your tickets do not help, the person frankly runs around with a cheat, can you ban him already

near halo
small flicker
opal garnet
#

Do something already, the server is no longer monitored at all

spare widget
# opal garnet Dear admins, your cheater has been playing for the second day already, your tick...

No point to call things out in a public forum - oftentimes can just make investigations more difficult. Best to just send in a single ticket in-game with "/ticket add (your report)" and admins will always follow up as soon as humanly possible. It's just a reality they can't be everywhere instantly and they need to establish sufficient proof to ban, so be patient, and if you get a response that the player has gone offline or whatever, send in another ticket when you see them active, while refraining from calling them out. And like Sparkyyy said, helps to record proof if possible, as you can always include a link to an uploaded YT video or whatever in your ticket.

opal garnet
#

where to add? our teammate is streaming on youtube

spare widget
opal garnet
#

He hasn't been banned since yesterday!

spare widget
#

Normally clipped as an unlisted Youtube video, Medal, or Streamable, and again, as an in-game ticket

opal garnet
#

...

small flicker
nimble tinsel
#

hello , how to get auth for Youtube ?

runic marlin
marble mantleBOT
#

Hey, @nimble tinsel

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

nimble tinsel
runic marlin
#

Shoot

nimble tinsel
#

everybody as bgrade and skin. And on the shop its showing like this for Vip

runic marlin
nimble tinsel
#

same for autolock sil... so there are not so mutch advantage as chow. sorry for my english

nimble tinsel
runic marlin
#

No I believe only donators have access to those commands/perks

nimble tinsel
runic marlin
#

Yeah but as those are two different servers you’ll only recieve the perks your VIP comes with on the 3x servers 🙂

nimble tinsel
junior inlet
#

ticket?

#

help

dull wraith
marble mantleBOT
#

Hey, @junior inlet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

dull wraith
#

If you want to make a ticket to report rulebraker

charred gorge
#

i need help~~

small flicker
timid trout
#

I need help. any admins?

#

Two guys are blocking me in a corner at outpost.

#

us main

#

at pickle shop

#

with a horse

small flicker
timid trout
#

that's not game play, that's abuse.

charred gorge
#

@small flicker I played the server a few days ago, and today I found that I can't enter the server, it said I was hacking

quick tinsel
#

One message removed from a suspended account.

marble mantleBOT
#

Hey, @charred gorge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

runic marlin
timid trout
#

Seems kind of lame to allow people to auto run you into a corner and play another game for 3 hours.

#

with a horse

#

Doesn't seem like the intended purpose of the game.

lofty plank
#

How do I transfer a vip to another account?

willow echo
marble mantleBOT
#

Hey, @lofty plank

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

lofty plank
#

!vipissues

marble mantleBOT
#

Hey, @lofty plank

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

lofty plank
long pond
#

@fossil igloo the bot is still going

gleaming galleon
#

lab got a bug

fossil igloo
fossil igloo
long pond
#

US Main

gleaming galleon
#

can u fix this shit admin pls if u come voice i will show uy

long pond
#

it was tweaked so its hard as shit to knock it off the ramp now

willow echo
lofty plank
willow echo
long pond
#

well thats just my luck hes looking at the screen when you come to check

#

its all good bud i think ima find another server to play anyhow i had a russian kid tracking me at night time all day yesterday and im tired

#

ty for coming to check

wind trout
#

Блять что за хуйня почему я не могу купить випку?

#

может кто-нибудь пж випку купить хотябы на 5 дней(

near halo
#

any admin theres cheater

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

humble totem
#

sea admin is that?

willow echo
humble totem
willow echo
#

no im not admin

humble totem
#

I want report who can to do

willow echo
marble mantleBOT
#

Hey, @humble totem

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

willow echo
#

please make a ticket in game

humble totem
#

just only key /ticket?

spare widget
#

@humble totem You do in-game "/ticket add (your report)"

humble totem
#

/ticket add ZenZen esp aim cheating

marble mantleBOT
#

Hey, @humble totem

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

willow echo
marble mantleBOT
#

您好, @humble totem

如果您要举报违规玩家,请使用以下方法:
- 请在游戏公屏输入 /ticket,并包含违规者的ID以及具体违反了什么规则

如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。

如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealCN

willow echo
#

在游戏里

molten mirage
#

!appealcn

marble mantleBOT
#

您好, @molten mirage

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://bans.rustoria.co/

如果您在 https://rustoria.link/ 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

Link your accounts to get special rewards in-game.

hasty trellis
#

there are admins who are now on eu main?

buoyant granite
#

i can't paring server

#

i'll click the server paring button but i can't see server in my rust+ app

blissful current
#

WHERE IS THE SERVER

buoyant granite
#

rustoria med

#

nvm now working

blissful current
#

WHY IS IT TAKING SO LONG

brave kraken
#

Where is the main rustoria?

#

I'm 17 minutes putting ip

toxic shard
#

us medium is up

blissful current
#

nobody cares about medium

#

where is us main?!

toxic shard
#

taking a break, he will be back soon

brave kraken
#

where is the main?

#

will stay long ?

runic marlin
#

We'e aware of US main and it's being worked on getting up again

blissful current
#

Thought this server was the best and used the best?

toxic shard
#

main is almost up, it's booting

rotund quiver
#

bro where do you host your servers ... so slowww

#

arent u getting enough from vip's just upgrade it

blissful current
#

Nah there like FTX, just pocketing the money

toxic shard
#

and stressing them as much as we can ...

blissful current
#

how much you paying for this slow shit

rotund quiver
rotund quiver
long pond
#

why is main still down

rotund quiver
#

upp

toxic shard
#

it's booting, it's one of the biggest rust server on the market, ... takes a bit of time to load everything

#

should be up now

mellow bobcat
#

I would like to report a guy, where can i do that?

thorn dirge
#

shut up man

#

u got given vip noob

mellow bobcat
#

No?

thorn dirge
#

ye

woven gulch
#

on us rustoria 5x no bps

runic marlin
#

Make a /ticket and put the proof in the ticket please.

woven gulch
#

where do i make ticket at

runic marlin
#

In-game sorry

woven gulch
#

alright

upbeat quiver
#

yo i should have vip can u help me out EU medium 76561198880234230

upbeat quiver
steady raft
#

i got banned in rustoria arena cargo and i dont know the reason for?

runic marlin
steady raft
#

can u help me on vc?

#

or wait let me try what u sayd

regal talon
#

!appeal

marble mantleBOT
#

Hey, @regal talon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

steady raft
#

i got random banned and i didnt even used voice to say shit or something

runic marlin
#

!steamid @steady raft

marble mantleBOT
orchid crest
steady raft
runic marlin
orchid crest
#

thx

runic marlin
#

Oh you were banned from the arena

steady raft
#

yea

#

why

runic marlin
#

Err If I'm not mistaken whoever was the leader of the arena at the time could've kicked you

#

Perhaps because he was in a 1v1 with his friend or something

#

hard for me to say

steady raft
#

why i got random banned whit no reason

#

yea but i dont think he is now random ppl are playing and im the single one banned

runic marlin
#

Well I can't tell you why they kicked you I am afraid

steady raft
#

then what do i do bruh :-;

#

that is a stupid reason to ban ppl just to play whit ur friend

runic marlin
#

Join a different arena

steady raft
#

i like this one and now there is no one

#

bruh why

steady raft
runic marlin
#

Sorry but whoever joins the arena first becomes the leader of that "session", they decide who they want to have on the arena, nothing I can help you with

steady raft
#

whut

#

then will i get unbanned cuz i got RANDOMLY banned

runic marlin
#

Look, you're not banned from our servers, you were kicked from the arena.

#

You should be good to join any other arena

steady raft
#

that is the thing i love the arena 🥲

runic marlin
#

Whenever they're finished you'll be able to join the arena again

#

Just not in their current session

near halo
#

e umed crashed?

#

aaaaaaaaaaaaa

fossil igloo
pseudo vault
#

Why did i just get muted ingame lmao??

#

Chatmod said to stop spamming and I did?

clever gale
glad ether
#

help!

near halo
glad ether
#

steam vpn ban

#

administrator

pseudo vault
pseudo vault
#

already did 🥱 should demote who ever muted me ong

clever gale
#

If you spammed then it's right I think

glad ether
#

My network can not open this site, I need the help of the administrator

willow echo
glad ether
#

@willow echo76561198880421099 thinks bro

willow echo
glad ether
#

ok

lone mango
#

hello i have a problem on the 2x vanilla eu my friend suicided in outpost and his body bag glitched into a thingy dont know what the word is but can u tpa or somehow help us please we have a lot of stuff on that body my name in game is Xtra and my friends name that suicided is Kristus Rolando please help us :}

glad ether
#

@willow echook了吗?

willow echo
mortal stirrup
#

Why cant i cancel my subscription on vip for eu main?

lament brook
#

@lone mango I'm sorry but we do not interfere with gameplay.

#

Do you know the time frame of how long it took him to get back to where he unalived himself?

quick tinsel
marble mantleBOT
glacial hinge
lament brook
#

@balmy cypress

#

Yours my freind

grand quarry
#

what to do if when I enter your server I get kicked and writes disconnected:hacking

marble mantleBOT
#

Hey, @grand quarry

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

grand quarry
#

the administration accepted my appeal but did not respond

thin plover
#

You mean your appeal has been accepted?

grand quarry
#

YEA

#

why could i be banned?
if i haven't played with cheats

west mica
#

Your appeal was accepted. You can rejoin the server @grand quarry

grand quarry
#

thanks

#

i love u

west mica
leaden flax
#

How do i get help

#

!help

west mica
leaden flax
#

should i dm u?

visual vine
#

!auth

marble mantleBOT
#

Hey, @visual vine

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

visual vine
#

/auth

marble mantleBOT
#

Hey, @visual vine

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

covert kraken
#

Hi I just bought vip for EU Main but I cant skip

#

/auth

marble mantleBOT
#

Hey, @covert kraken

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

clever gale
#

🙂 🙂 🙂 🙂 🙂

lusty vortex
#

f

shell owl
#

?appeal

marble mantleBOT
#

Hey, @shell owl

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

lament brook
#

@wraith cobalt can i assist you qwith anything?

wraith cobalt
#

yes

#

I paid but I can't redeem in game

lament brook
wraith cobalt
#

x10 eu pack build 8 £

#

pack builder

lament brook
lament brook
regal talon
#

!Appeal

marble mantleBOT
#

Hey, @regal talon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

midnight dirge
#

how do i check if a ticket went through ?

dull wraith
midnight dirge
#

where would i put that in F1 ?

dull wraith
#
  • in chat
midnight dirge
#

does it matter if its in team chat ?

dull wraith
#

no

midnight dirge
#

well nothing is happening . maybe im doing it wrong

dull wraith
#

It should show in chat if there is an active ticket ongoing

#

type like this /ticket list

midnight dirge
#

yea nothing happens

#

i copied and pasted yours and nothing

dull wraith
#

nothing poped up in f1?

midnight dirge
#

nope

dull wraith
#

want to come vc? ill show you

midnight dirge
#

yes please

dull wraith
near halo
#

hello adminners i just got banned of rustoria2x after just getting unbanned pls helping

pliant creek
#

@balmy cypress

near halo
#

@slow birch @hushed finch

graceful flare
#

how to make ticket

dull wraith
marble mantleBOT
#

Hey, @graceful flare

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
clever gale
near halo
#

my ban appeal got accepted yesterday, and when i go to play now it says ban evading 😦

#

so the Zeus 5x just disconnected me then disappeared from my favs like i never played it my friend is in the server and its not poping up on friends either

#

nvm now its back

magic jasper
#

My friend and I are taking disconnect(time outed) from the server, not to mention that there are two completely different connection/provider, and it is giving connection attemp failed

split oracle
minor temple
near halo
minor temple
#

Please post your Steam ID here and an Admin may be able to look at it and double check if you are still not able to connect

marble mantleBOT
near halo
#

76561199433633181

west mica
near halo
#

thankers

lament brook
#

need assistance with anything flappy?

austere wedge
#

i cant join the server ( You are already connected as a player) what can i do

#

i got timeout

lament brook
#

are you currentl in another server and trying to join a new 1?

austere wedge
#

restarting rust

#

works now

lament brook
#

awsome glad to hear

austere wedge
#

👍

outer panther
#

i need sub

#

sup

small flicker
marble mantleBOT
#

Selam, @outer panther

Yasaklanma ya da susturma cezanıza itiraz etmek için, lütfen bu bağlantıyı takip edin: https://bans.rustoria.co/

Eğer Discord hesabınızı bu siteden bağlamasını yaptıysanız https://rustoria.link/ bir Discord botu tarafından mesaj alacaksınız.
Eğer hesabını bağlamadıysanız bunu web site üzerinden kontrol etmeniz gerekecek.

İtiraz gönderdikten sonra bir yönetici bu konuyu inceleyecektir.
Not: Standart yanıt süreleri 1-3 gündür ancak duruma göre değişiklik gösterebilmektedir.

Link your accounts to get special rewards in-game.

near halo
smoky quartz
#

steam auth timeout is server down?

split oracle
smoky quartz
#

us main us

split oracle
marble mantleBOT
#

Hey, @smoky quartz

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

raven mist
#

Steam is having some issues atm, might be related@smoky quartz

frosty schooner
#

Hello admin i cant join the server i dont know what to do can u help me pls

minor temple
frosty schooner
#

okay now its work i log in thank you