#support

1 messages · Page 72 of 1

honest shuttle
#

люблю расторию, надеюсь быстро разбанят

real creek
#

hi, waiting in support room regarding ticket 139

eternal wing
#

quick question, how do you get donater role?

minor temple
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

eternal wing
# minor temple !donate

i've been a vip for a while now on the 2x eu anyway i could get the role? or is donating different from buying vip?

minor temple
small flicker
#

@real creek can i help you in here

eternal wing
thorny dune
torn thorn
#

@ionic agate

eternal wing
thorny dune
#

Let me take a look at that

eternal wing
#

i could screenshot it for you lmao

thorny dune
eternal wing
#

no worries 🙂

torn thorn
#

@thorny dune
Hello, I was banned for nothing, where can I go?

small flicker
torn thorn
small flicker
torn thorn
#

And where?

marble mantleBOT
#

Hey, @torn thorn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

torn thorn
#

Thx

uneven zephyr
#

can i check my ticket without going in the game ?

small flicker
wind parcel
#

!forcewipe

marble mantleBOT
#

Hey, @wind parcel

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1667498400:F> (your local time) is the time of the next force wipe and it will happen <t:1667498400:R>.

hollow kayak
#

Hello. I bought VIP for us main 5 days ago. This next month I won't be playing Main at all, so basically wasting the VIP. Was wondering if yall could transfer it over to a different server?!

honest shuttle
#

@jagged marlinкак посмотреть меня разбанили или нет? и типо ответ на аппеляцтю где смотреть

marble mantleBOT
#

Hey, @hollow kayak

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

jagged marlin
#

Привяжи дискорд

marble mantleBOT
#

Hey, @honest shuttle

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

honest shuttle
#

окей

#

всё привязал, спасибо

timid drum
#

how to report a cheater ?

small flicker
marble mantleBOT
#

Hey, @timid drum

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

timid drum
#

/ticket

marble mantleBOT
#

Hey, @timid drum

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

honest shuttle
#

!verify

marble mantleBOT
#

Hey, @honest shuttle

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

honest shuttle
#

@jagged marlinмне пришло в дс

#

меня 8 числа разбанят

#

спасибо за помощь и за разбан!!

#

люблю расторию 🙂

junior thicket
#

Error Linking Your Discord Account

#

The account could not be connected
Please try again. If the problem persists, please contact support.

#

/ticket

marble mantleBOT
#

Hey, @junior thicket

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

junior thicket
#

/ticket

marble mantleBOT
#

Hey, @junior thicket

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

clever gale
marble mantleBOT
#

Hey, @junior thicket

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

serene ether
#

/auth

marble mantleBOT
#

Hey, @serene ether

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

near halo
#

Any admin who have time to help me?

clever gale
near halo
#

I need help to get unbanned

clever gale
#

Have you made a appeal?

near halo
#

And I have made a ticket

#

yes

misty scroll
#

Then please wait for it to be answered 🙂

clever gale
#

^^

near halo
#

Yes it just sucks to be banned

eternal wing
#

the "/auth" command doesn't work on rustoria 2x eu

#

any fix?

raven mist
#

There no auth command on there pretty sure. Whats the issue?

eternal wing
#

I'm trying to get the donater role

raven mist
#

Aha, do you have an active subscription right now?

eternal wing
#

Yes i do 🙂

eternal wing
#

yes i do 🙂

lament brook
#

he was dealing with the situation already.

eternal wing
#

very nice thank you

raven mist
eternal wing
#

re linked it

raven mist
#

Alright. Seems like its still not working unfortunatly. Please make a #payment-support ticket to have this sorted

eternal wing
#

alright thank you

lime bane
#

I have not been able to link any other service but discord

#

Have any admin found a fix

#

I follow the link do everything I says linked but go in game and nothing

#

I would love to have it fixed before wipe

raven mist
#

What server? @lime bane

lime bane
#

5x trio

raven mist
#

What happends when you do /auth?

lime bane
#

Even when I donate it does not show

#

It goes through it says authicated

raven mist
#

Does it say all services are linked?

lime bane
#

But when I try /s nothing

raven mist
#

Whats your steamid?

lime bane
#

how i get steam id

#

Steam ID: 76561198048729567

#

thats my id

raven mist
#

I only see steam/discord being linked. No other services, right?

lime bane
#

lol well on my end does not even show steam

cold hull
#

I linked steam, discord and boosted server, and still show's me that I linked only Steam 😄

raven mist
#

Are you logging in with the right account? Are you able to show me a ss?

lime bane
#

When I type /s says steam account not linked

#

Yes I only have 1 account

#

What's ss

raven mist
#

Screenshot of the linking page

lime bane
#

OK let me do so hold on

#

Game is loading up

cold hull
raven mist
#

Hmm @quick escarp something for you?

cold hull
#

Any help? 🙂

fossil igloo
raven mist
lime bane
#

@raven mist am going into my account

raven mist
cold hull
lime bane
#

thats it

raven mist
#

Youtube is not working anyways

lime bane
#

but the others

raven mist
#

Rest should work, lets wait on @sour rapids

lime bane
#

ok

#

Am going to link my twitch as well

#

Once it's up and working

#

And how about vip

#

Would it work this time too let's hope

#

Still not working

sour rapids
lime bane
#

We're

#

@sour rapids u mean in game

#

Just got to work am afraid

willow sedge
#

hello, vip was purchased on the wrong server. bought accidentally on russtoria eu small and need russtoria eu medium my ID76561198159300013 thank you

sour rapids
lime bane
#

I don't see

velvet falcon
#

@ Hoppel I apologize for tagging you directly. I was talking to you directly a week ago or so about the trees being persist across restarts. I was just wondering if it got fixed or changed. Thank you!!

fossil igloo
spring cairn
#

I ask the admins to check our team for cheats, we were banned for playing with a cheater, although none of our team played with cheats (EU rustoria 3x server)

shell pawn
shut inlet
near halo
#

Hello I need some help with my ban

lament brook
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

Yeah I know but I got no information about my ban

crystal elbow
#

hey,can we know how many vip you have in stock for the upcoming eu long wipe,i want to buy a vip but i might wait a bit with it to make it last a few more days

iron plover
#

!cancel

marble mantleBOT
toxic shard
crystal elbow
#

Thanks for your answer!

#

i'll just buy it now then

opaque sigil
#

why tf did i just get banned bruh

#

im def not cheating so no reason for ban

#

ill do a pc check idc i just wanna get unbanned

crystal elbow
#

not that you would cheat

faint trout
#

Friggin cheater man

opaque sigil
#

we a 4 man but non of us are cheatin trust me my teammates ass asf

faint trout
#

Save it for the judge kid

opaque sigil
#

igh

graceful flare
#

help

#

admin help me please

smoky quartz
#

I need help getting unbanned me and my friend]

west mica
marble mantleBOT
#

Hey, @smoky quartz

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

smoky quartz
#

nothing happend

west mica
# smoky quartz I already did

Standard response time is 1-3 business days but can sometimes be longer. Once it has been reviewed then as you are linked you will receive a DM from the bot.

smoky quartz
#

I dont understand I got banned for playing with a cheater but I was duo

#

can you look at it?

torpid summit
#

cheater

marble mantleBOT
#

Hey, @torpid summit

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

torpid summit
#

in rustoria mondays

#

i report and send ticket

#

but continue full cheating and defend raid

#

and kill more than 20 people

#

supports!!!

west mica
smoky quartz
#

ok

#

@storm sluiceting for support

#

@gleaming hound

glad rover
#

is force 1 hour earlier this wipe cause of uk clocks go back?

minor temple
smoky quartz
naive kindle
smoky quartz
#

!support

naive kindle
smoky quartz
#

i need to get unbanned

#

goit banned from a cheater being on my team at outpoost

naive kindle
#

Your appeal has been received and will be reviewed soon

smoky quartz
#

How do you know it was recivied

naive kindle
#

Because it has come into our appeals queue

smoky quartz
#

how many are infront of it ?

naive kindle
#

I can't say, but rest assured we'll look at it in good time.

smoky quartz
#

ok i was just falsley banned and the admins have ruined my wipe now'

naive kindle
#

I wont go into the details of your ban, but if your appeal is successful then you'll be unbanned.

smoky quartz
#

ok

#

ima quit the server then \

#

vital is better]

earnest furnace
#

i need support im tryna cancel my subscription on the rustoria donation site

#

<@&274971100184576010>

marble mantleBOT
earnest furnace
#

preciate the help

#

i got it now

clever gale
#

🙂

simple chasm
#

wont let us place our bags in our base

#

can an admin tp or help

knotty compass
#

So my friend has a V.A.C ban from CS to is he allowed on ur servers ?

small flicker
knotty compass
#

No he don't have any

small flicker
small flicker
simple chasm
#

well its there game thats fucked

knotty compass
#

Awesome tnx

simple chasm
#

they can fix this shit

small flicker
burnt elk
#

Hey if I got falsely banned for hacking and I sent a message to support team but didint get any response. What should I do?

simple chasm
burnt elk
#

Yes

small flicker
burnt elk
#

Like 8-9 days ago

smoky quartz
small flicker
small flicker
smoky quartz
#

yes

#

I didnt do anything

small flicker
smoky quartz
#

2 days

#

and 7 i retried my friend did it first thewn me

sterile jacinth
#

i just got killed by a cheater impersonating an admin

burnt elk
small flicker
marble mantleBOT
marble mantleBOT
#

Hey, @sterile jacinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

smoky quartz
#

@small flicker YOUR APPEAL IS CURRENTLY UNDER REVIEW. PLEASE ALLOW UP TO 1-3 BUSINESS DAYS FOR IT TO BE PROCESSED. WE THANK YOU FOR YOUR PATIENCE.

IF YOU WISH TO RECEIVE UPDATES VIA DISCORD ON YOUR APPEAL, FEEL FREE TO LINK YOUR DISCORD OVER AT RUSTORIA.LINK.

#

it says that

small flicker
smoky quartz
#

for my friend over a week then me 1 day but they never responded to my friend

small flicker
#

Have your friend go check the appeal website

smoky quartz
#

he did already no reponse

burnt elk
smoky quartz
#

hello\

small flicker
small flicker
plush nimbus
#

ADMIN PLEASE

#

a cheater just faked as an admin

#

killed me for my ak i have it all clipped

clever gale
#

You can use YouTube or streamable

plush nimbus
#

!ticket

marble mantleBOT
#

Hey, @plush nimbus

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

velvet eagle
#

can i talk to an admin about a ban please

small flicker
warped bane
#

yea if u can prevent this thx

velvet eagle
#

i got banned awhile ago for "hacking" and my appeal got denied even tho ive never had any type of cheats

patent needle
#

pm advertising

toxic shard
candid seal
#

just says disconnected scripting even though I have never scripted

#

Don't even remember getting banned for scripting in the first place

velvet eagle
timber bridge
# patent needle

We had a wave of spam bots come through, they should be dealt with shortly. Thanks for reporting this though - you as well @warped bane

candid seal
#

is it possible to make an unban appeal?

raven bison
#

Yes

candid seal
#

checked the website and found nothing

raven bison
#

! appeal

candid seal
#

!appeal

marble mantleBOT
#

Hey, @candid seal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

last mountain
candid seal
#

ahh thx

raven bison
neon socket
#

im joining your rust server and im bout to be hella racist

#

hope thats ok with yall

#

how do i make a ticket

young ferry
#

Bruh i got banned for teaming when i wasnt even teaming

alpine vale
#

/ticket

marble mantleBOT
#

Hey, @alpine vale

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

neon socket
#

/ticket

marble mantleBOT
#

Hey, @neon socket

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

foggy gull
#

/ticket

marble mantleBOT
#

Hey, @foggy gull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

minor temple
marble mantleBOT
#

Hey, @young ferry

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

hearty carbon
#

how tf do i create a ticket for a cheter

alpine vale
#

create it in game, im still waiting on my ticket.

hearty carbon
#

bro they suck

#

ive seen so many cheaters and they dont do anything

young ferry
#

Bruh i got to sign in on steam to appeal

#

Ass mods i wasnt even teaming

foggy gull
#

bro we got banned

young ferry
#

Me and exorcist and our teamate

foggy gull
#

bc we allied w someone

dark radish
#

You allied with someone on a group limited server?

foggy gull
#

yeah

#

PLZ MAN JUST GIVE US ANOTHER CHANCE

dark radish
foggy gull
#

WE SPENT ALMOST 6 HOURS BUILDING AND FARMING FOR THAT BASE

young ferry
#

And a mod called it out and we stopped the ally

near halo
#

we wasn't teaming with him like what?

foggy gull
#

we started playin at 3 o clock

near halo
#

he wasn't in clan?

foggy gull
#

and we haven't stopped

young ferry
#

BLM

#

@dark radish

dark radish
#

what

foggy gull
#

plz man i haven't ate

#

i haven't showered

#

i haven't left my room man plz

dark radish
#

uh

#

ok?

young ferry
#

Plus i gotta sign in to steam

#

In order to appeal

dark radish
#

So sign in then?

foggy gull
#

how do we get unbanned?

young ferry
#

I can just awnser the questions here

dark radish
#

No, we have a procedure for appeals which is to visit the appeal website and submit it there.

young ferry
#

BLM

foggy gull
#

wait so are we banned on all the rustorias?

young ferry
#

@dark radish

dark radish
young ferry
#

How long

foggy gull
#

how long?

young ferry
#

2 inches

dark radish
#

Saturday

#

1pm EST

foggy gull
#

BUT I SPENT LIKE 6 HOURS ON THAT SERVER MAIN

young ferry
#

Can u do 11 am est

foggy gull
#

MANE

young ferry
#

✊🏿

foggy gull
#

BLM

dark radish
#

Shouldn't have teamed then 😛

young ferry
#

We didnt

foggy gull
#

thats him

dark radish
#

Ok, now fun time is over, stop spamming support and go to #general

foggy gull
#

i didn't send that

young ferry
#

@dark radish OK

foggy gull
#

@dark radish

young ferry
#

Hows your day

foggy gull
#

ok mane

#

were done

dark radish
#

I can start handing out mutes if you would like, please go to #general

near halo
#

you frickin npc

young ferry
#

Ok @dark radish

dark radish
#

im on DND, ping me all you like

velvet falcon
#

where do i report teaming

small flicker
marble mantleBOT
#

Hey, @velvet falcon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

keen ocean
#

is rustoria 5x solo duo trio down?

onyx osprey
#

/ticket

marble mantleBOT
#

Hey, @onyx osprey

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

onyx osprey
#

!appeal

marble mantleBOT
#

Hey, @onyx osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

onyx osprey
#

can an admin look at my appeal got falsely banned

#

im bouta get raided

onyx osprey
#

some1 pls

jade bane
#

/ticket

marble mantleBOT
#

Hey, @jade bane

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

jade bane
#

!appeal

marble mantleBOT
#

Hey, @jade bane

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

vernal bridge
#

!appeal

marble mantleBOT
#

Hey, @vernal bridge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

candid escarp
#

/ticket

marble mantleBOT
#

Hey, @candid escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

candid escarp
#

!appeal

marble mantleBOT
#

Hey, @candid escarp

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

candid escarp
#

vpn ban who can help me?

small flicker
candid escarp
#

I can't open that website

#

can u help me

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marble mantleBOT
candid escarp
#

76561198319316192

timber bridge
candid escarp
#

ok thanks

analog pewter
marble mantleBOT
#

Hey, @analog pewter

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

analog pewter
#

i did tickets but noting is happening

small flicker
timber bridge
candid escarp
#

ok thanks

small flicker
#

its the one and only splooty

timber bridge
analog pewter
#

i did it go check it out

grizzled estuary
#

/ticket

marble mantleBOT
#

Hey, @grizzled estuary

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

timber bridge
pallid robin
#

/ticket

marble mantleBOT
#

Hey, @pallid robin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

grizzled estuary
#

/ticket Leelo

marble mantleBOT
#

Hey, @grizzled estuary

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

pallid robin
#

76561198365625540 Aim hackr fly hack . . ;

#

ban plz

timber bridge
pallid robin
#

76561198365625540 This is the person team.

#

hackr

#

@timber bridge I don't know how to use tickets. I want those two to chase them in the game

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small flicker
pallid robin
#

There are a lot of cheaters on the server, please take care of it.

#

@small flicker

misty delta
#

better be unbanned for main wipe🤬

proven moss
#

What time is Server Asia Main?

marble mantleBOT
#

안녕하세요 @pallid robin

우리서버 플레이어중에 규칙 위반자가있다면 채팅에 이명령어를 사용하여 무엇때문에 신고를하는지와 그사람의 인게임 닉네임 또는 스팀프로필링크를 같이 적어서 신고해주세요

예시) /ticket add "Favian 이라는 플레이어가 에임봇을 사용하고있어요"

티켓에 증거를 포함하려면 다음 방법을 사용하십시오.
- 스크린샷을 첨부하려면 Imgur와 같은 서비스에 업로드하고 /ticket에 링크를 포함하세요.
- 비디오 증거를 첨부하려면 Streamable 또는 YouTube와 같은 서비스에 업로드하고 /티켓에 링크를 포함하십시오.

만약에 차단되어 이의 제기를하고싶으시다면 디스코드에서 !appealKR 를 사용하세요.

wicked flower
#

/ticket

marble mantleBOT
#

Hey, @wicked flower

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

wicked flower
#

!appeal

marble mantleBOT
#

Hey, @wicked flower

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

wicked flower
#

help

mellow bridge
wicked flower
#

my friends and I were banned from 5x trio for exceeding group limit but we were only 3

wicked flower
#

I tried

#

it said I'm not banned

#

I had a third friend on but we kicked him from clan and deauthed tc removed bags etc

#

is that not okay?

#

It went through

meager zodiac
#

does shit stack horses

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small flicker
meager zodiac
#

A horse farm is running on your server
?

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meager zodiac
small flicker
wicked flower
#

sparkyy I meant staff I don't need teammates I'm banned Nerdge

wicked flower
#

yes I made an appeal I'm asking if there's anyone useful online

small flicker
wicked flower
#

so who banned me

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small flicker
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meager zodiac
wicked flower
#

so how am I supposed to get unbanned if you don't know who banned me and I don't and nobody is going to look at my appeal for hours?

small flicker
wicked flower
#

so the whole wipe

#

for doing nothing wrong

#

nice

lament brook
wicked flower
#

3 😐

lament brook
wicked flower
#

si

lament brook
# wicked flower si

then just remain patient. from what you've said it looks like an accident so a admin will most likely take care of it as soon as they are available

wicked flower
#

ahh yes I will sit back and relax for 1-3 business days while my base decays

small flicker
wicked flower
#

My brother in christ, I have loot within the clutches of my nakey fingers that need to be blasted

raven bison
wicked flower
#

Please just look at the appeal man I dindu nuffin

#

my friends got banned too for no reason

#

he has less than 50 hours

clever gale
latent briar
#

do you have to get approved to play on another account if you are EAC banned 350 days ago.

raven bison
#

@wicked flower

#

you here?

patent needle
ancient flare
#

Idk if I should be in here for this, but is there a test server ip so I can check the map for US long?

ancient flare
#

Yes Ik that but is there a test server ip so I can physically go into the server to check out like the area and building area

clever gale
#

No it’s not 🙂

wicked flower
#

I'm here

#

@raven bison

raven bison
#

can you join support voice?

clever gale
wintry crane
#

Why have I been blocked on the server for cheats, although I do not have them?

patent needle
#

Because you have them

wintry crane
#

And how to do it.

willow echo
marble mantleBOT
#

Hey, @wintry crane

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

patent needle
#

Does 3x nobp wipe twice? For force and friday or just on force?

wicked gust
patent needle
#

Alright thanks

outer fractal
#

/ticket

marble mantleBOT
#

Hey, @outer fractal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

outer fractal
#

/ticket

marble mantleBOT
#

Hey, @outer fractal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

outer fractal
#

/ticket.

wicked gust
# outer fractal /ticket.

Hey there, please use global chat with the command /ticket add ( Name of the player , what the are doing + cliplinks here ) . If you want to attach video evidence you need to upload it to youtube or streamable and then paste the link in the ticket.

#

It`s IN-GAME command

unique geyser
#

i joined the steam group but cant use the kit

small flicker
unique geyser
#

yes

#

so do u kmnow?

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severe rampart
#

my death bag is clipped in to the ground and i cant get it

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severe rampart
#

so all my stuff is gone

#

?

small flicker
zenith axle
#

Is admin impersonation punishable?

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toxic shard
#

If we consider someone is impersonating an admin, it's a subject up to the admin discretion

zenith axle
#

Ok, the player “ge” was impersonating an admin saying he was dealing with other support tickets, as well as just blatantly saying in chat “I am an admin” but I have no screenshots or recordings

small flicker
zenith axle
#

Sure, is that “/ticket” in game?

small flicker
zenith axle
#

Alrighty, I’ll do that, thanks for the help

zenith axle
#

yep, thanks

harsh carbon
#

Hi @toxic shard I understand I was banned due to a support ticket from @zenith axle ajrockstarr mentioning I was impersonating an admin. I am a content creator and play on Rustoria US long quite frequently. I believe this could very well be the same person that has slandered my name and community before. I take one that may cause loss or damage to my income very seriously. One joking around about being an admin and trying to assist someone in your US long server doesn't qualify as a lifetime ban in my opinion. I didn't even kill this person in the game which leaves me to believe this is the person that has been slandering my name and community for sometime. Can you confirm with me please that I did not kill him in game? This will help with my documentation and appeal. - Best ge

toxic shard
zenith axle
#

You claimed to be an admin when you offered to help "Yamned" when eh said his bag got stuck in the ground

toxic shard
#

Saying you gonna drop loot on base, take a break to check bases (meaning no cliping/spectating, ... is quite an issue from our point of view

zenith axle
#

also i havent been slandering anyone or any community

severe rampart
#

it is me who he lied to, he was flying over me like trying to hit me with his scrap heli or something idk i have the video log of the last bit of it. he was lying to get access to my base and also was lying about saying he covered support tickets

#

this was about the bag i brought up earlier

toxic shard
harsh carbon
#

@toxic shard Marc, I did not kill SPORK. Does this mean will you not be answering my question that might have to do with a harassment case or appeal that happened on a Rustoria owned server? I understand you now have the users name in discord @severe rampart. I'm asking if you can confirm if I killed this person or not.

toxic shard
#

you impersonating admins is the problem

#

moreover as a "content creator" you should know better and show the example on how to respect the rules/...

harsh carbon
#

@toxic shard In the last few weeks many people were impersonating admins while using the scientist skins at outpost in and around through the Halloween update. Many who are not banned and one of them being a content creator too. What are the ban consequences for this? And can you confirm with me how many others got banned in the last 30 days for this?

toxic shard
#

but the bug of the scientist suit is quite different case than someone saying he can fly around, drop loot, take care of tickets, ..

#

now on the harrasement part, someone that is doorcamping you for 12h is not considered as harassement, that's part of rust, if there is real harassement (something that is not game related) we can look into it

patent goblet
#

@toxic shard Hello Marc, i have a ban on rustoria servers for playing with cheater, can i make new appelation for unban? i don't play again with that person,who was cheating, i really want join back to yours servers. it was some time ago, when i get banned

toxic shard
#

@harsh carbon now if you accept the fact that it's not the fault of anybody else, but the result of your own action, I would agree to life the ban with a warning this time

void cloak
#

/ticket

marble mantleBOT
#

Hey, @void cloak

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

void cloak
#

!appeal

marble mantleBOT
#

Hey, @void cloak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

patent goblet
harsh carbon
#

@toxic shard I will agree with your mention and I understand joking about being an admin is not allowed. I have documented this conversation for future reference and to reflect on positive actions for following guidelines on Rustoria owned server and or appeals.

toxic shard
#

you are unbanned

harsh carbon
#

@tropic aspen Thank you. Sorry for confusion. I have documented so that I can have great understanding of your mention in regards to policies surrounding the impersonating admins which I can always refer to. I am thankful for your time and understanding.

unique dew
#

@fossil igloosorry for the tag, @astral pilot 15 mins late to wipe

#

if i remember you usually fixed these things in staff cord

fossil igloo
#

Will take a look

small flicker
unique dew
#

my guess should be up in 4-5 mins

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raven bison
unique dew
#

DAMN THATS A HUGE LEAK

#

no haha

raven bison
#

OKAY. HAVE A WONDERFUL DAY NORMIE.

unique dew
#

YOU TO DILLY

raven bison
#

😎

wicked gust
#

!appeal

marble mantleBOT
#

Hey, @red flower

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

red flower
#

hello, I was banned just like that on rustoria eu mein

marble mantleBOT
#

Hey, @red flower

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

mental smelt
#

Z4 Fishing village on US Monday has been broken since wipe

near halo
#

Hello, yesterday got random ban for nothing but reason is "hacking" maybe its becouse i play using nvidia now service and it may use vpn or something like that, i did ban appearl how long have to wait for unban? can someone check fast my profil and remove this random ban?

mental smelt
#

You cant buy a boat because theres objects interfering

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

is there any chance to read my ban appear today?

#

just got in to game for like 3 min and got kicked again for hacking, can i get help?

red flower
#

hello, I was banned just like that on rustoria eu mein

marble mantleBOT
#

Hey, @red flower

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

red flower
#

PLEASE UNPACK, I AM AN HONEST PLAYER WITHOUT CHEATING

willow echo
near halo
#

John Paul Duo

76561199113499104

wicked gust
red flower
#

OK

willow echo
near halo
#

damn can i have any contact to someone who can check appeal? any person who have acces is onlione right now?

#

okay thanks

raven bison
#

I am unpacking it rn

old estuary
#

!appeal

marble mantleBOT
#

Hey, @old estuary

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

raven bison
near halo
#

@raven bison Thank you Boss!

raven bison
#

!steamid

marble mantleBOT
sick coral
#

when i join it says come to discord

#

what do i do now

clever gale
sick coral
#

loriemagpie

clever gale
#

Try dm

#

@west osprey

#

^^

sick coral
#

i did dm

unkempt ibex
#

hello

#

i am new, and i got banned for teams greater then 3... but honestly i was only teamed with 1 other person. i didnt know they had a team of more.

unkempt ibex
#

i dont know how

#

!appeal

marble mantleBOT
#

Hey, @unkempt ibex

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

unkempt ibex
#

okay i did, but my only explination is that i didnt know. i wasnt even playing with them i was by myself 😦

#

thanks, however i was playing for maybe 5 minutes. before getting banned so theres not much to say

#

yeah i honestly am not experienced enough to know what not to do. hopefully they will understand.

raven bison
#

mercy is cool

lucid oak
#

@raven bison

#

You have the links to the winning maps?

#

To show supermarkets and such

willow echo
near halo
#

Im looking for a group ps5

raven bison
lucid oak
#

That doesn't show supermarkets in map vote btw

#

So maybe you should study

clever gale
stoic dust
#

i did appeal a moment ago is it possible to get checked before force?

clever gale
stoic dust
#

like 30 min ago 😄

clever gale
#

Standard respond time is 1-3 working days 🙂

tulip rain
#

wannabe admin still here

clever gale
#

Yeah I'm wannabe admin 🙂

stoic dust
#

🍮

clever gale
#

It call help ohter ppl

stoic dust
clever gale
#

You have to wait

tulip rain
#

my honest reaction to this information

#

just trial for dc mod already

#

you even fit the required looks

stoic dust
clever gale
#

?

tulip rain
#

wdym ?

stoic dust
#

nah man just trolling

tulip rain
#

ur here for the third day randomly answering to the same questions

stoic dust
#

let man be hes just trynna help

clever gale
#

It's the right info 🙂

tulip rain
#

no

#

leffe

clever gale
#

He will get a respond within 1-3 working days. Please be patient.

tulip rain
#

stop

#

ur the biggest npc i have ever witnessed with my own eyes

stoic dust
#

outplayed so hard rn

thin plover
#

Listen, Leffe is right, Auto you dont need any support head to #general please

thin plover
#

This is a support channel, you guys go argue in general

stoic dust
#

aight

tulip rain
#

everybody already stopped holy shit man

#

stop typing fan

spare widget
#

I'd like to report that the staff team here is really great. Keep it up

toxic shard
clever gale
surreal blaze
#

help me, he writes that I am a hacker, although I do not use programs

marble mantleBOT
#

Hey, @surreal blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

shut plaza
#

where tf is ticket support

willow echo
shell pawn
# shut plaza where tf is ticket support

Hey Merek, we sadly do not have a ticket support system in the discord. Like Cloth said, the only way to report is by going IN-GAME and typing /ticket in public chat.

shut plaza
#

how do i know that a admin has answered my ban appeal?

clever gale
slow void
#

EU 10x is down

minor temple
willow echo
solid fog
#

tfw you invite naked to farm for you and get association ban

tall sage
#

Hello! Could i get in contact with an admin? It's very important. It's about ban: playing with hacker.
I have 20 man group playing tomorrow and this involved 5 guys from my group for no reason so i really need to fix this and at least help does guys to get unbaned.
I made a ticket and i understand that i have to wait but i really would love to speak with someone about it or have a chat. Thanks!

tall sage
clever gale
#

Admins are busy but you can wait there

#

But it can take a while

tall sage
# clever gale But it can take a while

It should take whatever mate, i involved people in i really need to fix it. It's about 5 people who didn't even play but they were in a group. Whenever someone can please just take a bit time for me. Thanks a lot again guys for respond!

runic marlin
#

All ban appeals are made though the website, we will get to yours as soon as possible! The estimated wait time is 1-3 business days as Leffe said.

still thistle
#

@runic marlin

runic marlin
#

Hello

still thistle
#

Hello! Plz help me

runic marlin
#

State your issue and I'll do my best in helping you 🙂

still thistle
#

rustoria eu SMALL. When will there be a wipe?

still thistle
#

hmm

shell pawn
#

froce

clever gale
#

Lmao

still thistle
#

bro

clever gale
#

!force

marble mantleBOT
#

Hey, @clever gale

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1667502000:F> (your local time) is the time of the next force wipe and it will happen <t:1667502000:R>.

still thistle
#

but there is no rustoria eu small -_-

#

22:00 = Moscow? yeah?

shell pawn
#

The time automatically converts to your time

still thistle
#

ok thank you ❤️

last echo
#

need help

tough bane
last echo
#

dm

dusty lantern
#

Hello! Please pay attention to my statement! Six months ago I was banned for playing with cheaters. I turned to you and explained the whole situation that happened and that it was not my fault, this is my first ban and I ask you to consider my application. It was a good lesson for me, from which I came to the conclusion that it is not worth playing with strangers. Thank you!

marble mantleBOT
#

Hey, @dusty lantern

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

near halo
#

When will Rustoria EU Small force wipe tomorrow? What time?

marble mantleBOT
#

Hey, @near halo

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1667502000:F> (your local time) is the time of the next force wipe and it will happen <t:1667502000:R>.

dusty lantern
#

!appeal Hello! Please pay attention to my statement! Six months ago I was banned for playing with cheaters. I turned to you and explained the whole situation that happened and that it was not my fault, this is my first ban and I ask you to consider my application. It was a good lesson for me, from which I came to the conclusion that it is not worth playing with strangers. Thank you!

marble mantleBOT
#

Hey, @dusty lantern

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

dusty lantern
#

!appeal Hello! Please pay attention to my statement! Six months ago I was banned for playing with cheaters. I turned to you and explained the whole situation that happened and that it was not my fault, this is my first ban and I ask you to consider my application. It was a good lesson for me, from which I came to the conclusion that it is not worth playing with strangers. Thank you!

marble mantleBOT
#

Hey, @dusty lantern

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

dusty lantern
#

!appeal

marble mantleBOT
#

Hey, @dusty lantern

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

dusty lantern
#

@wispy loom Can you help me?

lament brook
#

Please try to refrain from ating admins. Is it something I might be able to assist you with? @dusty lantern

normal harness
#

/ticket

marble mantleBOT
#

Hey, @normal harness

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

lament brook
#

When was the last time you filled your last apeal?

dusty lantern
bright temple
#

!appeal

marble mantleBOT
#

Hey, @bright temple

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

normal harness
#

/ticket

marble mantleBOT
#

Hey, @normal harness

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

lament brook
#

In that case I would recommend waiting for an admin to come and assist you with the issue. I am not well versed in the whole apeal area. Sorry for the trouble - Shorsey

shadow blade
#

Hi support, we have lost access to a random set of doors in our base. Not raided, not insided . Whats going on?

dusty lantern
#

@toxic shard Can you help me?

shadow blade
#

fucking server fucked up 10x

bright temple
#

!appeal

marble mantleBOT
#

Hey, @bright temple

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

stoic dust
#

Do you get somekind of notification when they have gone trough your appeal?

lament brook
#

@plucky terrace is there something I can assist you with?

shadow blade
#

Fixe dthe issue, arraently you need to kick and re-add players to team

lament brook
#

@lament lark is there anything I may assist you with today?

plucky terrace
#

@lament brook nope nope thank you though

lament brook
#

Yeah np. Just saw u dudes in support call. Making sure u got helped. Have a g one

minor temple
stoic dust
#

ok i did it now thanks for the help!

short tulip
#

does the monday servers wipe tmr due to force

minor temple
short tulip
#

ok ty

minor temple
patent needle
#

raided a base and found an nsfw sign

#

i can pm a sc to you

minor temple
patent needle
#

fixed it 🙂

bold python
#

it says i got banned for playing with a hacker

#

but i havent played with no hackers

#

/ticket

marble mantleBOT
#

Hey, @bold python

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

bold python
#

!apeal

#

!appeal

marble mantleBOT
#

Hey, @bold python

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

tall sage
#

Okay so even after appeal, after talk we are still having 7 days ban. 5 of us. I don't want to overreact or be annoying but i want to know if the message i got from Rustoria Bot that says 7 days ban is end of discussion or there is still a chance for it to be done till tomorrow's force wipe?
Sorry and thanks for you time guys!

runic marlin
#

The decision is final.

frozen scarab
#

any active admins online?

fleet root
#

how can i switch my vip from one server to another before force wipe?

toxic shard
shy vortex
#

/appeal

marble mantleBOT
#

Hey, @shy vortex

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

runic marlin
shy vortex
#

Dear admin,
I just wanted to submit an appeal but it didn't let me do it and it said the decision was final.
I was banned for cheats while i never had cheats on my account.
I did an appeal a year ago but no one ever responded...
Can you help me with this problem?

frozen scarab
runic marlin
frozen scarab
#

i did and no one cares

marble mantleBOT
runic marlin
shy vortex
#

76561198953691107

bright temple
#

Dear admin,
My banned appeal got denied without any sort of explanation i have been playing the same server for 2 weeks or something, there was also a big ban wave 5 days ago and i get banned today for cheating like wtf. If i was realy cheating i would of been banned by the ban wave

#

76561198198997213

fleet root
toxic shard
#

If you didn't use it at all (since payment) you can try to open a #payment-support ticket

runic marlin
shy vortex
#

But i never played with cheats i don't know why i got banned?

#

I think it was just a mistake from admin. (edited)
[3:52]

#

i never used cheats in my life please check it again.

runic marlin
#

It was not a mistake no

#

Your appeal was denied which means the decision is final.

shy vortex
#

I never used cheats man?

bright temple
#

How so if i was really cheating i would of been banned by the ban wave

runic marlin
#

What ban wave?

#

You were banned because you were caught cheating

bright temple
#

There was a ban wave 5 days ago

#

I wasnt even cheating

runic marlin
bright temple
#

If you use cheats you get banned by ban wave

#

You get a game ban

runic marlin
#

That's not how it works at all

shy vortex
#

Man i never used cheats, i started playing on one of your servers and got banned for ''cheating'' while i was just playing the game.

#

I don't know why i got banned and i never really got back to it.

runic marlin
#

We can't go into detail about your ban but your ban is going to remain

bright temple
#

Bruh whats this i wasnt even cheating

shy vortex
#

Please check why i got banned i really didn't do anything wrong?

bright temple
#

Yea le to i realy whant to know what made me get banned

upper pivot
#

yoo will vip stock come back up?

runic marlin
#

You were both banned for cheating, I can't go into the details of your bans as that information is private. You have both appealed and both appeals were denied which means your bans will remain.

shy vortex
#

Like you can't even check why i got banned?

bright temple
#

We didnt even got a explanation why like comon you just ban us without zny explanation

runic marlin
bright temple
#

I have been playing the same server for 2 weeks

runic marlin
#

We don't need to explain to you why you were banned other than telling you that you were cheating/the main reason behind your ban.

bright temple
#

But i wasnt

shy vortex
#

What can i do to get unbanned if i didn't even cheat?

runic marlin
#

Your bans will remain, now please stop going on about this as it will not change.

bright temple
#

no its unfair

shy vortex
#

Bro i just want to play tomorrow at the wipe with my friends, i never used real cheats. check the gameplay?????

bright temple
#

Yea fr

shy vortex
#

You can't ban me without even telling me why i got banned and what cheats i was using? why should i even play with cheats if i have 3k hours on my account...

bright temple
#

I just want to play but no i get banned by admins that doesnt even give a explanation why, like comon man

#

Litterlay i report a guy that was clearly using no recoil and esp but no he doesnt get banned bec admins say he isnt cheating when he oblivious was cheating. But i get banned when i wasnt even cheating comon man

bright temple
runic marlin
#

I have given you a very good explanation of how it works. You were banned for cheating and you are given the chance of appealing, in this case you were both denied which means the ban will remain, end of discussion.

bright temple
#

Atleast give us a explanation what made us being banned

#

Cheating is a big word

shy vortex
#

нуы

#

yes

bright temple
#

Bro cheating can mean so much, was i spinbotting, esping, softaim, aimbot, high jump, autoshoot,…

raven mist
#

Who knows. We're not gonna tell you our methods so you can avoid doing it MonkaThumbsUp

runic marlin
#

What cheats you were using does not matter. Now please stop going on about this.

bright temple
#

Its just unfair

raven mist
#

Cheating? Yeah..

bright temple
#

Wasnt cheating

shy vortex
#

What if u weren't using ANY cheats and still got banned? And even did an appeal but got no responce?

#

Is that like a normal thing?

raven mist
#

Whats your steamid@shy vortex

bright temple
shy vortex
#

76561198953691107

raven mist
shy vortex
#

But the other admin already checked it and said i was banned with a reason but i was never cheating like i can't understand like can we go like more detailed because i really don't know why i got banned?

bright temple
#

I realy want to know when bec i wasnt in any sort of fight for the last hour or something

shy vortex
#

Give me more details if u say so because i know that i never used that stuff.

#

If u want send me in private if there are any private details i want to know everything.

#

I got banned 1 year ago and i just let it be but now all my friends are going to play on your servers and now i need to get unbanned because i know that i was NEVER cheating and that i have never used any stuff like that!

#

I also want to participate in your tournaments but i can't because of the ban.

runic marlin
#

@shy vortex I've reviewed your ban again and I've decided to unban you. I am sorry for the inconvenience but you are good to connect again.

shy vortex
#

Okay i knew i was right, thank you for your time!

#

Kind regards, Pupa

runic marlin
#

Thank you for being understanding, have fun playing on rustoria! pepeheartoria

keen lynx
#

I got banned 3 years ago for saying the n word and am still bannedd

#

anyway i can be unbanned

obsidian ravine
#

my old account has a game ban that is 190 days old that means iam able to play on my other account right?

bright temple
shell pawn
keen lynx
shell pawn
#

Have you made an appeal?

keen lynx
#

like 2 years ago

shell pawn
obsidian ravine
keen lynx
#

i dont even remember but i think

shell pawn
#

You can check here

keen lynx
#

yes denied but it was so long ago

shell pawn
#

Well appeals are final, i recommend posting your steam id in this channel and hopefully and admin gets to you

keen lynx
#

76561198352739140

#

i feel like ima just be ignored lol

plush star
#

can i speak with an admin about cheating on US 2x

lament brook
marble mantleBOT
#

Hey, @plush star

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

Hey is it possible to get the actual rustmaps link for the maps posted in Map Vote?

obsidian raven
#

@runic marlin Could we get the map files for the 2 most voted maps?

runic marlin
#

I am not sure which those are I'm afraid

bold python
#

/appeal

marble mantleBOT
#

Hey, @bold python

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

obsidian raven
#

github com/Ryan-J-D/Rustoria.Maps I see last forces maps were uploaded here. Was wondering if we could get them early.

#

just the 2 long maps ❤️

lost remnant
#

hello guys

#

can you help pls

#

1 main base 1 main tc is only 2 test generator allowed or ?

upper pivot
#

need vip asap

smoky quartz
#

Damn they didn’t unbann me

#

Wtf

wheat talon
thin plover
wheat talon
#

-loriemagpie

thin plover
#

try to send a dm as well 🙂

glad ether
#

Server wipe is hours later ?

#

@raven bison

solemn grove
#

i have a question

#

is the us long server

#

wiping at 2 or 3 est?

thin plover
#

they will all wipe at the same time for force wipe

#

3pm EST

glad ether
#

is 2 or 3?

solemn grove
thin plover
#

the update should be at 3PM, I believe you should be ok to play at 2pm even tho its wipes an hour later?

solemn grove
#

force wipe update is at 2

thin plover
#

for MY time it is 3, idk what time zone exactly you are in

#

do you see the Event channel at the top left of our channels?

glad ether
#

What time is it in China ?

thin plover
glad ether
#

ok thinks

thin plover
#

np!

hidden delta
#

i got banned yet again for nothing at all i havent been on i loaded in just for it to say that i was banned? how does this keep happening and why?

#

at this point can yall just give me a refund for the skins and yall wont have to worry about me playing cause this is crazy. twice in a month and my connection is barley good enough to run the game as it is smh

undone elm
#

when does vip restock for us long

willow echo
marble mantleBOT
#

Hey, @undone elm

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

plush star
#

"Hello there! We are Rustoria administrators and we have multiple reports of suspicious activity from your account Can we hop in a Vc? Do you consent to a echo check, if you do not this may result in a ban from all Rustoria severs etc." I got this message. Is this real or is someone messing with me petending to be an admin

#

it was in discord from BananaMan?

edgy swan
#

!appeal

marble mantleBOT
#

Hey, @edgy swan

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

plush star
#

@small flicker what is an ss?

small flicker
plush star
#

@small flicker how do i screenshot in discord?

small flicker
plush star
#

@small flicker thanks i sent it

near halo
#

!slots

marble mantleBOT
#

Hey, @near halo

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

granite lance
#

can we see the map of today's wipe Rustoria Eu main ?

granite lance
#

ty

ancient flare
#

when does vip restock?

clever gale
#

1 vip go out = 1 vip you can buy

ancient flare
#

so yall dont restock it?

#

its based off of when peoples vip runs out

lament brook
#

it auto resocks when slots are made avaiable

ancient flare
#

will it restock tonight?

lament brook
#

maybe just got watch it and wait

ancient flare
#

ok

#

ty

mellow bridge
#

Yes, the number of slots is fixed

ancient flare
#

ok

near halo
#

!forcewipe

marble mantleBOT
#

Hey, @near halo

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1667502000:F> (your local time) is the time of the next force wipe and it will happen <t:1667502000:R>.

undone elm
#

!vip

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

wary oak
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When Will be Force wipe?

mellow bridge
marble mantleBOT
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Hey, @wary oak

Force wipe is the first Thursday of the month. We wipe the following if applicable:

  • Map
  • Blueprints
  • Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1667502000:F> (your local time) is the time of the next force wipe and it will happen <t:1667502000:R>.

lament brook
wary oak
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And all servers Are wiping at 8 pm est time?

mellow bridge
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2 pm EST

burnt elk
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Hey if I got falsely banned for hacking and I made an appeal but didint get any response. What should I do?

raven bison
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@burnt elk steamid?

burnt elk
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76561198973164526

grizzled scarab
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us long vip has sold out

#

can replenish stocks for sale?

lament brook
grizzled scarab
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emmm fine

hollow prairie
#

When the server wipe MAIN?

lament brook
tulip comet
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why when i join to zeus x5 i got instantly disconnect for hacking?

marble mantleBOT
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Hey, @tulip comet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

burnt elk
raven bison
cedar plover
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I join your server, writes to me Discount:Hacking. What could be the reason?

marble mantleBOT
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Hey, @cedar plover

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.co/link you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 business days but can be more or less based on the situation.

cedar plover
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you can find out for what reason the ban was given

toxic shard
raven bison
tired gulch
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I got gifted vip but I cant see it in my rustoria profile

toxic shard
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(not you, him)

tired gulch
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Ok

burnt elk
dusty lantern
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@Marc Can you help me?

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@toxic shard Can you help me?'

ancient dune
dusty lantern
ancient dune
dusty lantern
ancient dune
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Then you will not be able to reappeal at any point and will remain banned.

toxic shard
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your recent appeal was denied, nothing we can do for you

stoic dust
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If i did an appeal yesterday is it going to be checked before wipe?

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I also have screenshots about it but i couldn’t place them into the appeal it self

dusty lantern
# toxic shard your recent appeal was denied, nothing we can do for you

I already wrote to you - 06/07/2022. I have never been in such a situation, I have played more than 4 thousand hours, this is my first ban. I got into a team with strangers whom I don’t know, and for this you gave me a permanent ban, for me it was a lesson from which I concluded that you can’t play with strangers. Please check my lock.

minor temple
stoic dust
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Aight i just have an false hacking ban snd just wanted to play the wipe day so i hope it gets checked before the wipe

stoic dust
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Yup btw are the screenshots needed

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Cuz i didnt find any place i could put them

minor temple
stoic dust
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Oh well i tried to explain the situatin as best as i could and didnt have any room to put links anymore😂

ancient dune