support

[drifting geyser]

when i start up rust

[fast wedge]

hey, if i have vac ban 700+ days on account, it not affect playing on servers?

[drifting geyser]

Well thank for your help Wester and have a great day

[pure vector]

No, only if u have a rust gameban under 180 days old or multiple game bans

[fast wedge]

okay, ty!

[chrome stump]

how do i claim the steam reward for joining the group??

[marble mantle]

Hey, @raven mist

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[raven mist]

@chrome stump please check above steps

[chrome stump]

do u have to link to all of them or can i just link to one?

[earnest turtle]

can this cheater y12 on us medium get banned? just lost 20 rockets

its a whole group

[pure vector]

!ticket

[marble mantle]

Hey, @earnest turtle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[earnest turtle]

logged off

[ancient dune]

If you don't make a ticket we can't really do much 🙂

[earnest turtle]

if i dont make a ticket you cant go on and spectate the kid cheating

makes sense

[toxic shard]

The purpose of the ticket is to have people not calling cheaters in public chat and possibly ruinning our chances to ban them

also in term of priority tickets will always have higher priority than public chat reports and I can tell you that we have tickets all the time

[grizzled scarab]

@toxic shardHow long will be banned because of played with hacker?

[lethal crow]

!appeal

[marble mantle]

Hey, @lethal crow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[atomic vine]

Should show u when u try to load into a server

[kind kayak]

my appeal got denied

is there anything else i can try doing?

[runic marlin]

Nope

[atomic vine]

No. Appeal decisions are final and will not be changed. If it is a temporary ban then you'll have to wait it out but if it was permanent ban then you'll have to find another server to play on

[runic marlin]

This used to be a thing though

[atomic vine]

Lmao

[runic marlin]

@echo venture 😂

[kind kayak]

it’s rly hard to wrap my head around the fact i got banned lol

so strange. anyways server was nice before i got banned cya guys

[atomic vine]

I understand but like i said, it is our final decision. Have a nice one mate

[strong bane]

Is it only me or dont you want a Solo/Duo/trio 5x NoBP Europe server?

[atomic vine]

#feedback-suggestions

[iron dew]

And if I played with the cheater, but did not know about it, and I was banned can somehow unban?

[marble mantle]

Hey, @iron dew

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[iron dew]

thx

[runic marlin]

Anybody knows how to fix this? I've tried verifying integrity of game files & repairing in EAC setup

[iron dew]

Have you tried restarting the game? It worked for me to restart.

[runic marlin]

I can't launch it 😄

[iron dew]

.-.

[iron dew]

Close the game > Re-launch the game

[runic marlin]

The game is not open, I can't launch the game at all

I crashed in-game and now I can't start it again

Tried re-starting steam aswell

[iron dew]

Ohh, sorry i dont know

[runic marlin]

nw 😄

[wispy loom]

One moment I might know a fix

Navigate to Steam\steamapps\common\Rust\EasyAntiCheat

Delete EasyAntiCheat_Setup.exe

Validate game files again

[atomic vine]

@runic marlin did that work? ^

[runic marlin]

Let me have a look sorry

[atomic vine]

np

[runic marlin]

Still doesn't work :/

Restarted PC and seems to work now..

[ancient anvil]

is there any way to get the map or only if i screenshot it

[runic marlin]

Maps are in #wipe-feed

[ancient anvil]

thanks!

[runic marlin]

😄

[cloud pilot]

After appealing what i think was a global ban, with no reason other then "disconnected: hacking" after joining any rustoria servers, my appeal got accepted, but i was still getting "disconnected: hacking" when joining any previous server i joined on rustoria before appealing, i spoke to admins / got help for maybe a couple hours, and tried everything, even i think manually getting unbanned from each of the servers that i was still banned from, im still unable to join those servers, is there any way to fix this, or will i just need to play on a different account

[stiff widget]

!steamid

[marble mantle]

Hey, @cloud pilot

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cloud pilot]

76561199295156748

[stiff widget]

you should be able connect 🙂

[rough badge]

when is us main getting back up

[cloud pilot]

alright ill try now and let you know how it goes

[blissful current]

when is the server coming back up?

[rough badge]

ong bro

[cloud pilot]

yeah, still getting "Disconnected: Hacking" when joining, i have no idea why its doing this, but i can join servers that i didnt join before appealing, i think like 3 or 4 admins have tried to fix it now lol

[stiff widget]

let me see

[rough badge]

when is us main comin back up

[blissful current]

server still down 20 mins going on now

[atomic vine]

US main?

[fair rampart]

bro

main has been down for so long

[atomic vine]

it's daily restart 23 mins ago and it hasn't come back yet, right?

[limber edge]

yesterday the restart took 45m

idk why it takes so damn long

[atomic vine]

i'll notify the devs

[acoustic pine]

i need to report a player named starscream on rustoria 10x, do i report him here ?

[atomic vine]

!ticket

[marble mantle]

Hey, @acoustic pine

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[storm sonnet]

are u dumb

servers down and u want me to do /ticket in game

[limber edge]

i guess ur gonna have to wait for servers to be back big man

[blissful current]

let's go

30 m ins now

[rough badge]

whnes main comin back up

[atomic vine]

did i tag you about it? i was replying to Fruity.

Lads please go to #general this has nothing to do with support

[acoustic pine]

@atomic vine thanks

[storm sonnet]

servers suck

[atomic vine]

again, please go to #general

[storm sonnet]

ok

[atomic vine]

#general this has nothing to do with support and i did say that i've notified the devs so please be patient while they are looking into it

already said it 3+ times in #general please refrain from typing further in here

[lavish shale]

When is rustoria US main gonna be online

[finite night]

btw this does have to do support trying to see when the server is up

us main

[lavish shale]

I had a full inventory of sulf ore and had my last Ak kit on hopefully I still have it

[finite night]

same

[atomic vine]

lads

[finite night]

well i had 4k scrap

[atomic vine]

i've told you multiple times

don't chat here about servers. we are already aware

leave this for people who need help

[finite night]

we do need help

[atomic vine]

i know you need your servers back up asap but we can't help you in support

[cloud pilot]

any update?

[atomic vine]

flooding this chat will only make it harder for us to help others who are ON a server and need help asap

[finite night]

i had 4.6k scrap on me

from the wheel

[tiny burrow]

sheesh

[neon roost]

thats gone

[atomic vine]

your ban is quite complicated just give the admins a bit of time to work on it. Prod is more than capable of handling it just give him some time

[cloud pilot]

alright

[finite night]

prob i was going home when it restarted

[atomic vine]

@neon roost #general please this has nothing to do with support

[stiff widget]

US Main is booting

[tiny burrow]

thnx

[lavish shale]

Glooks

How long does it take to boot

[stiff widget]

can you try now

[cloud pilot]

yep

[lavish shale]

Not showing for me

[cloud pilot]

i was able to join a server

im going to try others just to make sure

[stiff widget]

no worries

[cloud pilot]

yeah it works now, thank you so much

[stiff widget]

no worries have a good day

[rough badge]

US MAIN IS UP

[cloud pilot]

you too

[atomic vine]

really sorry for all this delay btw..i know you were here yesterday about your ban as well. Do you have vip?

[cloud pilot]

all good, i know some things can be complicated, and no i dont have vip

[atomic vine]

what server do you play on?

[cloud pilot]

mainly US main and SEA main

[atomic vine]

!steamid

[marble mantle]

Hey, @cloud pilot

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[atomic vine]

tell me which server you want vip for and i can gift you one

[cloud pilot]

oh thats really appreciated, ill just take it on US main then

76561199295156748

[atomic vine]

will gift you vip shortly just need to fix something with the payment but i'll drop you a DM once i do. Really sorry again about your ban and this wait time and good luck in your wipe

[cloud pilot]

really appreciated, and dont worry about the ban as long as i can play now

[marble mantle]

Hey, @sick quail

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[atomic vine]

@sick quail that's not how you report someone

[sick quail]

?

[atomic vine]

!ticket

[marble mantle]

Hey, @sick quail

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[atomic vine]

read this BOT message

that's how you report someone

you need to do that IN-GAME not discord

[compact coral]

how do i view my appeals

[atomic vine]

!appeal

[marble mantle]

Hey, @compact coral

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[limber edge]

i dropped my thompson on the floor in my base and i am unable to pick it up it is stuck in the ground can i get help

i see the item but i cant pick it up no matter which angle i press e from

[atomic vine]

we don't interfere with gameplay so sadly we can't help with that. However, if you can still see the thompson, you can craft rocks and throw it at the gun. Sometimes that can push it back up

we don't interfere with gameplay. They have broken none of our rules. Thus, we can't really do anything about it. Roofcamping/griefing is allowed.

[upper escarp]

Definitely agree personally, it's happened to me one too many times.

That being said, everything varmen has said is correct, there are no rules against what they're doing. What you can do is leave a #feedback-suggestions about this and it will be reviewed in time.

[compact coral]

is cheater association permanent

[upper escarp]

Varies case by case, try making an appeal on https://bans.rustoria.co/

You'll be able to see a countdown counting down until your unban if your appeal is processed

[hoary wyvern]

Question... how is it possible to sell fertilizer while been afk? cheat?

[mental slate]

hello guys can someone from support come to waiting for support i have a problem

[near halo]

<@&274971100184576010>

why didnt the trio wipe

[pure vector]

what do you need help with?

US?

[near halo]

oops

[pure vector]

checking rn

[near halo]

hang on

i used the console to join and i think i went into a different server

[pure vector]

did u use this IP: connect trio5x.rustoria.us:28015 ?

[near halo]

nope i used the wrong one

my b

[pure vector]

no problem

[hushed sun]

how do i report a cheater

[pure vector]

!ticket

[marble mantle]

Hey, @hushed sun

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[lyric narwhal]

do you guys know what the command itemskintimeout do ?

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[compact coral]

i cant link my discord

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Hey, @hallow hatch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

I need a admin

/ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[sour rapids]

Check DMs please :)

[bleak cove]

Can an Admin please unlink my discord from old steam account please and thank you 🙂

appreciate it

[thin plover]

https://rustoria.co/link/requests

[sour ginkgo]

!appeal

[marble mantle]

Hey, @sour ginkgo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[sour ginkgo]

!rules

[marble mantle]

Please see all rules for our servers at https://rustoria.co/rules

[distant geyser]

!appeal

[marble mantle]

Hey, @distant geyser

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental slate]

hello can someone come to support

to help me

[atomic vine]

Gotcha

[cobalt fulcrum]

hi i was in the underwaterlab befor the restart and i was killed by myself and my body despawned i have a clip from it

[atomic vine]

Sadly we can't help with that as we don't interfere with gameplay

[distant geyser]

guys dose someone now what i EAC temporary ban is?

[cobalt fulcrum]

and the restart was not announced on the chat

[atomic vine]

Usually when you lag really hard you get banned for ~15mins by EAC. However, don't worry that ban is nothing you won't have it on your profile or anything.

[atomic vine]

You talking about EU long?

[cobalt fulcrum]

yes

[tiny portal]

do you guys accept ban appeals?

[distant geyser]

ok thank you 🙂

[tiny portal]

or is there a slim to none chance of getting unbanned

[atomic vine]

It was not a restart. The server crashed sadly :/

[hexed nimbus]

depends what the ban was for

did you make a appeal yet ?

[clever oar]

I need help

Just got insided

[hexed nimbus]

with ?

[stiff tiger]

This kid said I insided

[hexed nimbus]

cant help you with that as we do not interfere in general gamplay

[atomic vine]

Ban appeals are usually to have a 2nd look over your account if you think you were falsely banned or not so if you know you've broken the rules, etc... then i doubt your appeal will get accepted. However, i'd always send an appeal regardless and explain your situation since even if you did break the rules, the ban duration can be reduced. (saying all this, i have no access to bans/appeals just giving you advice)

[stiff tiger]

When I took the stuff I got from tc I earned it

[atomic vine]

mate please head over to #general

[clever oar]

He waited for me to get off then took pretty much everything in the base, and made a new team

[atomic vine]

This is support channel

[atomic vine]

Not against our rules sadly. I know it sucks but it's 100% your responsibility to choose who you trust with your codes

[hexed nimbus]

sorry nothing we can do about that im afraid just be careful who you team up with is the only advice i can give you

[clever oar]

No we played last wipe, me and another friend had been on since wipe and got off 10 hours later, invited him and when I got back on he lied about my own friend raiding me

[stiff tiger]

He’s saying I insided but the stuff I took was my stuff and his friends left team so I left

[atomic vine]

Lads

Take it to DMs

[stiff tiger]

Ok

Thanks

[tiny portal]

for a banned alt account

[clever oar]

And now he’s threatening to dox me

[atomic vine]

I'm sorry for all this but we can do nothing about it since it doesn't break our rules.

[hexed nimbus]

so its banevasion ban in this case your alt ban needs to be 180+days

[tiny portal]

yeah

[stiff tiger]

He’s trying to get me banned because I won’t invite him

[clever oar]

No

[atomic vine]

duration on the gamebanned alt?

[stiff tiger]

Oh my 🤣

[atomic vine]

How long ago was the game ban

[stiff tiger]

Months ago

[tiny portal]

I have no clue how they ban

[clever oar]

Literally getting trying to get u banned from the server for insiding and u threaten to dox me?

[tiny portal]

Its ok my bad for worrying

[atomic vine]

Please do report the player doxing you and i guarantee you that we will take care of it. You're only muted for continuoesly typing in #support after multiple warnings.

[atomic vine]

How long ago was your other account banned?

[tiny portal]

i think like 45 days

just sucks i cant play the best server lol

[atomic vine]

Has to be >180 days so yeah the ban evasion ban makes sense. Wait until it's more than 180 days and appeal again please

[tiny portal]

awesome thanks man

[wary jolt]

I need to get a ban appeal for Rustoria us main, what do I need to do to get that done?

[near halo]

!appeal

[marble mantle]

Hey, @wary jolt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wary jolt]

!appeal

[marble mantle]

Hey, @wary jolt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dire charm]

Im in here

plz help

I need to speak to an admin

[toxic shard]

what's up ?

[dire charm]

I need someone looked at for cheating in the US 5x

i could explain better over voice

[raven mist]

Hey @dire charm please make a ticket using the /ticket command ingame and we'll take a look

[dire charm]

I already did

[raven mist]

5x us trio or 8 man?

[dire charm]

I came to voice to make it faster because its unplayable

trio

[raven mist]

Its being looked into, please be patient

[dire charm]

My name is Raccoon Dog in game

[unkempt bolt]

does rustoria have que protection

[runic marlin]

What do you mean exactly?

Slots open up automatically if that's what you mean.

[unkempt bolt]

like if I leave the server cause my audios bug

if i reload in will i have a que?

[flint patio]

i need an admin to help i made a ticket and this kid is blatantly esping

[hushed finch]

No, it will put you back into queue.

[narrow narwhal]

!appeal

[marble mantle]

Hey, @narrow narwhal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[keen anchor]

where can I submit a ticket for a hacker?

[runic marlin]

?ticket

[marble mantle]

Hey, @keen anchor

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[keen anchor]

Thanks

[upper horizon]

i need help admin

quickly some guy is hacking hard ant taking all our shit i have video proof

!ticket

[marble mantle]

Hey, @upper horizon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rich wren]

admins i made a ticket in game and a admin never showed up cheater must be stoped

[runic marlin]

Ticket will be reviewed asap

[rich wren]

thank you

[ancient dune]

trashy beat me to it

[upper horizon]

so did I

i submitted it too

[rich wren]

hey admins i will make a new one im playing the rustoria 10x

[runic marlin]

Admin will check tickets once they are available

[rich wren]

ok

[upper horizon]

im on rustoria us main

[dire charm]

my ticket was reviewed and i would like to speak further about it in voice chat. Ive been a donator on this server forever and would like to be spoken to.

[runic marlin]

Wait in waiting for support channel

[rich wren]

my ticket number is 163

[runic marlin]

Everything is automatic, once you submit a ticket admins will see what server the ticket was made on and who it was submitting it.

[livid tapir]

You applied for mod yet?

[runic marlin]

Yeah 2 weeks ago 😄

[livid tapir]

Bet GL

[runic marlin]

ty sir

[livid tapir]

I’ve put in a good word

[runic marlin]

much love

[upper horizon]

how long do i have to wait in the waiting for support channel

[livid tapir]

What do you need

Like specifically

[upper horizon]

a cheater is door camping us

i made a ticket and have video evidence

[livid tapir]

Then you just gotta wait

[upper horizon]

havent had anything happen yet

[livid tapir]

We don’t ban through discord

[upper horizon]

can i talk with an admin?

[hexed nimbus]

be with you in a sec

[runic marlin]

Upload the video to youtube and put the youtube link in the ticket reporting the player

[upper horizon]

ty

[livid tapir]

^

[lucid pendant]

I made a ticket 3 hours ago about cheaters and no reply yet

[atomic vine]

might take a little while sometimes. Please be patient while the admins review your ticket

Just make sure not to call out the cheater

[lucid pendant]

https://tenor.com/view/seth-pipe-down-gif-21500956

[frail meteor]

Are there any rules about entrances, or are you allowed to bunker freely

[hexed nimbus]

yes you can make bunkers no rules against that but think most things been patched by FP allready

[frail meteor]

thank you

[grim ether]

how can i redeem the steam kit it wont let me

[runic marlin]

?auth

[marble mantle]

Hey, @grim ether

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[runic marlin]

try writing /auth if you've already joined steam group

(in-game)

[grim ether]

how about for loyal what are the social medias?

[runic marlin]

err I believe it's

I am not sure actually, I've got them all except for youtube

[ancient dune]

yt cannot be linked at this time

[runic marlin]

I think it's all social medias except for youtube as it cannot be linked atm yeah

[grim ether]

so twitch and twitter?

[runic marlin]

This is how it should look 😄

[grim ether]

i got to link my account 😐

[runic marlin]

It's totally safe if that's what you are wondering

[ancient dune]

It's a sign in through twitch. we dont get the login info we just get the fact that you have logged in

[quick moth]

where i make ticket

[ancient dune]

!ticket

[marble mantle]

Hey, @quick moth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[quick moth]

!appeal

[marble mantle]

Hey, @quick moth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[ember depot]

!appeal

[marble mantle]

Hey, @ember depot

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[coral karma]

help me

vpn ban

[grand moth]

Can you send me your SteamID?

[marble mantle]

Hey, @coral karma

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[compact coral]

my tickets have been deleted twice no response

[toxic shard]

tickets are only deleted on wipe, we don't have the capacity to delete them at any other moment

[hexed nimbus]

./ticket view ID ingame

[toxic shard]

either you got an error while typing them or you can still access it, also all ticket gets a response, except those missed because create right before wipe

[ancient dune]

Or are you referring to discord tickets?

[warm flicker]

I need an admin

Mcfluffy killed and kicked me but didnt destroy my bag or take my off tc

[hexed nimbus]

https://discord.gg/tBuuJqVf

[near halo]

HAHA he got banned

[coral karma]

@grand moth 76561198373212221

steam id

[compact coral]

when i click on the link it just takes me to where i create one and i cant see the other one i made

[grand moth]

All fixed, try joining in 5-10 minutes

[coral karma]

ok

[toxic shard]

oh ok I guess you are speaking about the appeal website not ingame ticket

if you can'tsee the status of the ticket itmeans it got accepted, as your discord seems linked you should have a DM from our bot, also if you connect to the server you will see a timer for when you will be unbnanned if you are not yet unbanned

[stiff widget]

you ban will expire in 6 days automatically

[hexed nimbus]

👆

[compact coral]

oh ok thanks thats why i made it

[stiff widget]

No worries, hope you have a lovely day 🙂

[iron bay]

yo my vip isnt working

was working yesterday tho

[hexed nimbus]

did you check if it didnt expire

[iron bay]

yeah

bought it yesterday

[toxic shard]

did you purshase the new vip before the old expired ?

[hexed nimbus]

#payment-support make a ticket the will take a look

[iron bay]

i think

[toxic shard]

make a ticket in the channel linked it's a known issue unfortunately

we are working to fix it, but someone will take care of your situation

[iron bay]

okay how long does that usually takes

[toxic shard]

it's usualy quite fast but only a few of us can handle this kind of tivket

sooner you do it, sooner you might get it fixed

[warm flicker]

I was playing with Mcffluff while my friends were sleeping but Mcfluff is a random person and he kept kicking our 3rd cycling through members. My friends (chucky) and (wewelord) got on and I told Mcfluffy im going to play with them and then he killed me but I guess forgot to remove my bag and tc access. I didnt get banned but my teamates did and for no reason, we were not teaming I played with McFluff for 30 mins and I dont know him. I cant even post this into your ban appeal on the website because I wan not banned.

[hexed nimbus]

as explained make a appeal and wait for a review

[warm flicker]

can you read I cant because im not banned

[junior mirage]

can I move my VIP to different server? or is this not aloud

[iron bay]

nah

[iron bay]

.

cant

[toxic shard]

if you didn't used it yet because of a purshase eror you might be depending on the stock, ...

[neat pumice]

If you're not able to make a ban appeal, you can make a mute appeal - every appeal is read individually regardless of type

Just explain that it's regarding a ban

[high obsidian]

so i did the discord thing to get the kit but for some reason it says that i didnt any help?

[orchid nacelle]

i know a cheater and i need him banned

on rustoria small

[atomic vine]

!ticket

[marble mantle]

Hey, @orchid nacelle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[high obsidian]

!ticket

[marble mantle]

Hey, @high obsidian

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[upper horizon]

can i get fucking help with my ticket

i reported this kid 4 hours ago and havent gotten a response

hes still running around

[zealous kettle]

!steamid

[marble mantle]

Hey, @upper horizon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[summer horizon]

how am i getting banned for teaming for literally nothing

[atomic vine]

!appeal

[marble mantle]

Hey, @summer horizon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[grand moth]

Your ticket was responded to 2 hours ago

[upper horizon]

where

what was the outcome

i have 2k hours i know a cheater when i see one

[atomic vine]

Type /ticket in-game and it should show you how to see your current tickets. You need to use your ticket ID to view the ticket response

[upper horizon]

it sais the player logged out so he could do anything but hes back

[atomic vine]

Open a new ticket please

[upper horizon]

and wait another two hours for him to log off?

[atomic vine]

Do you have any evidence of him cheating?

[upper horizon]

YES

[atomic vine]

Alright then please create a new ticket straight away with the evidence and i'm sure an admin will be on it asap

[upper horizon]

although all it takes is a quick look to tell he has crzy aimbot

[atomic vine]

That's the only way you can report people

[upper horizon]

i already did that with a video

of him using esp with aimbot

[atomic vine]

Yes i understand but he's not the only person on our 24 servers that we need to focus on. There are plenty of other tickets with people having similar issues and we need to look after them as well. I hope you can understand that

[upper horizon]

i do

[atomic vine]

Yes but an admin still need to get there. Just please create a new ticket asap

[upper horizon]

its frustrating when my six man is still at prim becasue this kid is cheating

and debugging

[atomic vine]

I know..we all been there

[upper horizon]

ok

[atomic vine]

I promise you an admin will be on him asap but the sooner you create that ticket the sooner he gets dealt with

@undone matrix please don't call out cheaters

!ticket @undone matrix

[marble mantle]

Hey, @undone matrix

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[undone matrix]

!ticket

[marble mantle]

Hey, @undone matrix

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[atomic vine]

Read what it says

[blissful chasm]

hello

theres some admin here?

is it legal to use autoclick to buy at vending?

[fathom elbow]

/ticket

[marble mantle]

Hey, @fathom elbow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fathom elbow]

!appeal

[marble mantle]

Hey, @fathom elbow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[atomic vine]

Sadly we can't do anything about that since there is no way of us to track it, etc... so you'll have to report it directly through F7 to Facepunch.

[vapid geode]

how do i link my steam acount to the game

[atomic vine]

!link

[marble mantle]

Hey, @vapid geode

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[proud viper]

yo i need support

someone drag me please asap

yo @echo venture tell your people to do their job fr

[atomic vine]

mate

Can you not explain over text?

[proud viper]

i mean i can but u wont be able to help anyways

vip issue

[atomic vine]

#payment-support

[proud viper]

i already did that

[atomic vine]

literally the only place you can get vip help

then you'll have to wait

not even admins can help you with that

Only very few people have access to payments

[long pond]

whys v4 on rustoria medium still when they had one of their members get eac banned for hard cheats?

[atomic vine]

You'll have to wait for your payment ticket to be reviewed

[proud viper]

it wasnt v4

[scenic monolith]

Help

[atomic vine]

please never call out cheaters. use our ticket system in-game to report them instead

[atomic vine]

!ticket

[marble mantle]

Hey, @scenic monolith

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vale trench]

i am banned

why ？

[runic river]

Admins need help immediatly

[vale trench]

what should i do@runic river

[atomic vine]

!appeal

[marble mantle]

Hey, @vale trench

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[atomic vine]

do you use vpn?

[atomic vine]

cheater?

[vale trench]

yeah

but i am not cheating

[atomic vine]

were you banned while playing or loading into the server?

[vale trench]

yeah

[atomic vine]

yeah what

[vale trench]

it is hacking

[atomic vine]

Did you get banned while playing on the server?

Or

Did you get banned while LOADING into the server for the first time?

[vale trench]

yes

[atomic vine]

[atomic vine]

!appeal

[marble mantle]

Hey, @vale trench

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[grand moth]

Can you send me your SteamID please

[marble mantle]

Hey, @vale trench

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vale trench]

today when i enter the server it showed hacking

[atomic vine]

Ty Hypse

[vale trench]

ok

[vale trench]

76561198407728601

[atomic vine]

@barren glacier able to text your issue or has to be in voice?

[barren glacier]

Just sent an appeal if you want to check that

[atomic vine]

Need to wait 1-3 business days.

Can't help you here. You just need to wait for an admin to review your appeal

[grand moth]

Try joining in 5-10 minutes. If you still can't join send me a message

[vale trench]

ok

[barren glacier]

@grand moth Are you able to review appeals?

[grand moth]

Looking into it now

[barren glacier]

Thank you

[vapid geode]

i did that it still dont work

[slender yacht]

I'm sorry help me, just went to your server and immediately disconnected: hacking, I'll forgive you

[grand moth]

You should have a DM from the appeals bot

[grand moth]

Can you send me your SteamID?

[marble mantle]

Hey, @slender yacht

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[flint patio]

how the hell do iget a ticket looked at im literally being camped by someone using esp and aimbot

[atomic vine]

Admins will review your ticket as soon as they can

There are plenty other tickets out there that they have to go through as well so you may have to wait a little while until they get to yours

May i ask how long ago did you create your ticket?

[flint patio]

10-15 minutes ago i literally have the hacker sitting on my roof

[next tide]

Is it possible that when crafting, the skin chosen by me from /skin is automatically set?

[atomic vine]

Usually tickets take longer than 10m to be dealt with. Bear in mind that JUST to connect to the server takes like 5 mins. I understand you're being griefed right now by that cheater but rest assured that an admin will be there as soon as possible

[slender yacht]

76561199364423352

[slender yacht]

76561199364423352

[grand moth]

You have been unbanned, try joining again in 5 minutes

[slender yacht]

Thanks\

[near halo]

/ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[meager bough]

/ticket

[marble mantle]

Hey, @meager bough

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[atomic vine]

@undone garnet able to explain over text or has to be in voice?

[undone garnet]

sure

what do i need to explain

@atomic vine

oh no i was told to come to disc by an admin

[atomic vine]

Yeah i just saw you in waiting for support haha

[livid tapir]

Which one

[undone garnet]

berch

[livid tapir]

@thorny dune

[chilly wraith]

how does one report someone

[marble mantle]

Hey, @chilly wraith

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[undone garnet]

heeeey @glad rover

good morning

[glad rover]

hi

[atomic vine]

@glad rover can you explain over text?

[undone garnet]

he is just keeping me company @atomic vine since berch told me to come to disc and isnt even here

[glad rover]

im keeping my friend @undone garnet company while he waits for support

[undone garnet]

bans me mid fight and isnt even here to talk to me, its ok tho cause they already killed me wh ile i was laying on the cold hard ground

[atomic vine]

Were you banned with "come to discord - Berch"?

[undone garnet]

touched without consent

yes

[atomic vine]

Yeah ape already tagged the admin. You just gotta wait until he's free

[glad rover]

is he not free if he just banned him ??!?

[atomic vine]

If i were you I'd drop that admin a DM just letting them know you're there

[atomic vine]

#general please since you don't need help.

And idk what Berch is doing nor how the ban process work with the "come to discord" i just know they need to speak to you

[glad rover]

i will stop typing here but i am keeping my friend company.

[atomic vine]

That's fine

[undone garnet]

this is unacceptable. I was banned during an important fight in my solo adventure since my teamates had logged off, told to come to dsicord and the guy isnt even here, and on top of that if he unbans me i dont have vip so i have to wait in queue.

I'm going to go get some food i will be able to talk over text and not voice for a bit if berch bothers to show up like he was supposed to.

[atomic vine]

Have you dropped him a DM?

[digital stone]

is there anyway i can make a ticket???

[atomic vine]

!ticket

[marble mantle]

Hey, @digital stone

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[digital stone]

!appeal

[marble mantle]

Hey, @digital stone

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[empty berry]

!ticket

[marble mantle]

Hey, @empty berry

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vapid geode]

it wont let me link my account

[crimson venture]

!appeal

[marble mantle]

Hey, @crimson venture

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[drowsy maple]

Which acct are you trying to link?

[tiny portal]

i just joined rustoria loaded in and it said immediatly hacking then disconnected me

wtf do i do

[drowsy maple]

!appeal

[marble mantle]

Hey, @tiny portal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tiny portal]

need steam id involved?

[vapid geode]

My steam account rolland49221

[near halo]

Yes, get your SteamID64 here:
https://rustoria.co/getmyid

[vapid geode]

Idk what I’m doing wrong

[near halo]

You are banned?

[vapid geode]

I’m playing on the sever so I hope not

[tiny portal]

76561199382767118

[near halo]

Not here in appeal

[tiny portal]

Oh my bad sry

[solar meadow]

can i dm an admin? just hopped into a sus guys compound and he started floating

i clipped it

[thin plover]

please make ticket for admins to see 🙂

[thin plover]

!ticket

[marble mantle]

Hey, @solar meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[obsidian pelican]

!appeal

[marble mantle]

Hey, @obsidian pelican

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[obsidian pelican]

my ban got denied

or my appeal

how can i fix that i violated the trio rule and i was offline when my team did it

[surreal kelp]

The decisions on appeals are final. I am afraid there is nothing more to be done on that.

[obsidian pelican]

bro

can it get re looked or somthing

or another chance

my appeal was fine and my ban was kinda bull

[surreal kelp]

i am afraid not. You should have not violated the rule in the first place. If your appeal got denied it seems as the grounds for the ban were valid.

[obsidian pelican]

damn

[thorny sigil]

!ticket

[marble mantle]

Hey, @thorny sigil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[latent spoke]

!ticket

[marble mantle]

Hey, @latent spoke

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[latent spoke]

!appeal

[marble mantle]

Hey, @latent spoke

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[marble mantle]

Hey, @grave maple

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @grave maple

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

Guys

[clever gale]

Huh

[vast hamlet]

/ticket

[marble mantle]

Hey, @vast hamlet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vast hamlet]

!appeal

[marble mantle]

Hey, @vast hamlet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tawny vigil]

how to open a ticket

[marble mantle]

Hey, @tawny vigil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[peak marsh]

I need to make a ban appeal

[hexed nimbus]

https://bans.rustoria.co/

[surreal kelp]

Tickets are only available in game. To open a ticket you have to type /ticket in game

[surreal kelp]

!ticket

[marble mantle]

Hey, @tawny vigil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[umbral reef]

how do i appeal for linking problems

[hexed nimbus]

you want to unlink something ?

[umbral reef]

no my discord link isnt working

it says this everytime i try

[hexed nimbus]

but it is the correct discord that you linked?

let me check

[umbral reef]

yes its this account im tryna link

[hexed nimbus]

try to /auth ingame in about 10m

[umbral reef]

ok

it didnt work

[hexed nimbus]

leave and rejoin steam and try again

[umbral reef]

Still soeant work

[hexed nimbus]

try to restart steam ( need to leave game for that )

[sweet hawk]

Hello I just got banned for playing with a cheater on rustoria US main. I was not actually playing with him we were neighbors and their clan leader invited me to the group so we would not shoot eachother now I am banned 😦

[elfin barn]

Hello, to appeal your ban, please follow this link to submit an appeal: https://bans.rustoria.co/

[sweet hawk]

Thanks I hope i get unbanned this is horrible

I don't have access to my old discord account so where will I be let known the result?

it still links to the old acc

[runic marlin]

I believe you're able to check the status of your appeal on the website

[pure vector]

If u login to the appeal website it will tell u the status of your appeal, so check on that regularly

[sweet hawk]

thanks

[near halo]

Hey guys! I run bigger group of people, just wanted to know if i invite someone on unlimited server and UI is 8 or whatever, and im full with UI and i want more people to get invite so i can see green Tags. Are they still gonna green Tag even without being in my game UI

[surreal kelp]

You will be able to see the green dot on them

[near halo]

Thanks so much mate! Sounds great

[surreal kelp]

Anytime

[surreal kelp]

You can link your new discord account. You need to unlink your old one and link the new one. you can request unlink from here https://rustoria.co/link/requests

[teal stirrup]

!ticket

[marble mantle]

Hey, @teal stirrup

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[teal stirrup]

how can i report cheaters?

[ancient dune]

using the method shown above

[teal stirrup]

/ticket

[marble mantle]

Hey, @teal stirrup

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[viral pond]

/ticket

[marble mantle]

Hey, @viral pond

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[viral pond]

!appeal

[marble mantle]

Hey, @viral pond

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[teal stirrup]

is there any admin?

cheaters dancing

[marble mantle]

Hey, @teal stirrup

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[surreal kelp]

if you want to report someone use the ingame /ticket option.

[teal stirrup]

they are cheating and rustoria admins sucking my cock

[frail wadi]

make ticket and wait

[teal stirrup]

they raided us with cheating u guys were sleepign

you had one job

[atomic vine]

How long ago did you create the ticket?

[teal stirrup]

doesnt matter

they are cheating and easyanticheat and ticket system useless

they are 3 and, one has 200 hours, 300 hours, 800 hours

[atomic vine]

I'm sorry we didn't make it there in time but i assure you if they really are cheating then your ticket will prevent them from doing further harm to anyone else. Usually tickets take longer than 20/30m to be looked at since we have 24 servers to moderate and a lot more tickets in queue ahead of yours

[teal stirrup]

they just take a headshot and fuck your taste

good for you

useless ticket system

no more rustoria

[tacit root]

bro they arent robots, stfu

[teal stirrup]

when they are banned from facepunch i will upload ss here

[atomic vine]

Please head over to #general

[teal stirrup]

they arent robots but they had one job

I'm not angry with them, I give all my efforts to cheating

i played 3 days in rustoria 2x, they looted my house in 2 minutes with cheating

[atomic vine]

Like i said there are a lot more servers and tickets and people dealing with cheaters that we have to go through as well. Our ticket system is almost always faster dealing with cheaters than EAC ever even has a clue about the existence of them.

Please don't post information about the cheaters in public as that is probably the worst thing that someone can do reporting cheaters

Will only make it harder for us to catch them

[slow birch]

Just to let you know here every report that is submitted is fully investigated and this takes time to complete. As has also been said we have 24 servers that also have tickets coming in from other players who feel that their issue is equally as important as yours. I can assure you though that we are working hard to ensure that we review tickets as soon as they can be but also to take the time they deserve to ensure the correct outcome. We catch many people cheating well before EAC manages. We keep the servers as clean as we can with the help of the player base putting in good detailed tickets. If you have clips please upload them to streamable or youtube and include them into the ticket. Please avoid calling out any one you suspect in discord or game chat as this only hinders our investigation and alerts them to the fact that an admin will be looking into them soon.

[teal stirrup]

sorry for wasting your time guys, nevermid

[atomic vine]

Aight Jamie got it

[teal stirrup]

@slow birch dont waste your time it doesnt works

one is hidden profile, one has 200 hours, one has 800 hours

change your logic guys

how can allow rustoria hidden profiles??

one has vac banned

[sterile python]

plz ban @queen moth he show porn

[atomic vine]

Huh? Where?

[sterile python]

In Chit chat

[atomic vine]

There is a head mod in the voice chat

[queen moth]

no i wasnt

[atomic vine]

I'm sure he took care of it

[queen moth]

show proof

[atomic vine]

#general please

[queen moth]

can i be unbaned fromvc

[atomic vine]

Has nothing to do with support

[jaunty pelican]

RIP. How about no

[queen moth]

i didnt do anything

[jaunty pelican]

You were streaming phub

[atomic vine]

No DP I'm sure mike banned u for a reason now please head over to #general

[atomic vine]

#general

[neat pumice]

I wish you could see how many cheaters we ban on a daily basis, and how much effort and how many hours we pile into ticket investigations every single day. Coming here and complaining that your tickets you made less than 1 hour ago hasn't led to everyone you reported getting banned, isn't going to change the course of how we do things, and is not how our investigations work. We don't ban people indiscriminately based on a player's word, the fact they don't have thousands of hours and have a VAC ban. I'm sure you can find servers that don't care about fairness and thoroughness though - just not how we operate at all. Your first ticket has been responded to, and the second is being investigated as we speak - appreciate your patience 🙂

[atomic vine]

@sterile python now you are breaking the rules. Please don't post porn. We already took care of it mate and please head over to #general for chit chat.

[sterile python]

ok

[runic marlin]

I play private profile every now and then 😄 Good way to stay hidden

[teal stirrup]

and make cheating

[runic marlin]

Yeah but keep in mind some players just like to stay hidden even though they aren't cheating

[teal stirrup]

you are right

[stable hornet]

Good afternoon, Mr. Lukė said

[ancient dune]

Vac bans are irrelevant to rust

[blissful current]

So, is this restart going to take an hour again?

[stiff widget]

please make a ticket in #payment-support

[ancient anvil]

is there any way to report someone on discord for cheating rust ban will take ages

[pure vector]

no, but we do have an in-game ticket system to report rule breakers

!ticket @ancient anvil

[marble mantle]

Hey, @ancient anvil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[limpid trout]

!appeal

[marble mantle]

Hey, @limpid trout

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[limpid trout]

got banned for using vpn without knowing

love it

[runic marlin]

VPN is allowed on rustoria

[pure vector]

VPN's are allowed

[limpid trout]

no on ukn

[graceful siren]

!appeal

[marble mantle]

Hey, @graceful siren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[limpid trout]

but im banned for ban evade on here when ive never been banned on here

but dw abt it i made appeal

[toxic shard]

ban evasion concerns gamebans too

[limpid trout]

i think i got game banned on a diff account but i wasnt doing anything wrong

[toxic shard]

That's not something you will need to explain us but FP/EAC

(I didn't checked your account, I'm speaking in general terms)

[limpid trout]

ahh ok

but u guys can fix me being banned on rustoria servers

that concerns u guys doesnt it

[toxic shard]

if you have a gameban you will need to wait 180 days before being allowed to play on rustoria

we trust FP/EAC about their gameban, to "fix your ban" you need to contact them first

[limpid trout]

i dont have gameban on this account

[toxic shard]

we do consider players, all your accounts are yours

[runic marlin]

https://www.easy.ac/en-us/support/game/contact/appeal/

[limpid trout]

ahh ok

thanks for the help

[obsidian magnet]

What should I do if I got banned for playing with a cheater, but I didn't even know that he was a cheater?

[runic marlin]

?appeal @obsidian magnet

[marble mantle]

Hey, @obsidian magnet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[atomic vine]

like trashy suggested, you should submit an appeal request so we can have a 2nd look at your account

[visual cave]

Guys who can help

We played with cheater but we didnt know that he was cheater and we all got banned

[pure vector]

!appeal

[marble mantle]

Hey, @visual cave

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[visual cave]

Wester is that possible to get unban?

After that...

[pure vector]

if you appeal your ban admins will take a look and determine if you should remain banned or not

[swift urchin]

Hi. I'm sure this is a longshot, but I'm on the 10x EU server. We raided a base yesterday and it hasnt decayed yet. Now we're trying to build a base, but the raided base is kinda in the way. Any chance a admin could swoop by and just remove it?

[pure vector]

nope sorry, admins do not interfere with gameplay in such ways

[swift urchin]

All good, I'll just make rockets. Thanks though 🙂

[granite raptor]

im having problem

im getting kicked for blacklisted mouse?

why

[thin plover]

for what sorry?

[granite raptor]

i just purchase rust and i cant play

:(

[thin plover]

do you mean that you are banned?

[granite raptor]

no

im getting kicked

[toxic shard]

You need to update your mouse

[granite raptor]

how

[toxic shard]

FP took some mesure last year to ban some mouse used a lot to cheat in the game, then the company behind the mouse provided an update which block it

[thin plover]

you can get kicked for that?

[granite raptor]

what

[rough moss]

Some mice allow you to script

Like bloody mouse

[toxic shard]

https://support.facepunchstudios.com/hc/en-us/articles/360004256798-EAC-Blacklisted-device-Bloody-Mouse

[granite raptor]

but i dont script?

thats my first time playing it

[thin plover]

I know, he's saying its because of the type of mouse you have

[granite raptor]

oh

[toxic shard]

As soon as you update your mouse drivers you will be able to join

[granite raptor]

oke

[thin plover]

thank you Marc, I had no idea it was a thing lol

[atomic vine]

me neither tbh

[thin plover]

I've always had the same mouse for years

[molten crater]

your ban appeal system is terrible i get banned for playing witha cheater even though I didn't and now it says i got to wait 3 business days

[granite raptor]

so

how do i update my drivers?

[thin plover]

I'm sorry my friend, the admins just receive so many tickets/appeal, that's why it says 1-3 days

[toxic shard]

You gonna need to follow the instruction from the manual of the mouse or possibly available on the website of the manufacturer

[molten crater]

but why tf did i get banned iin the firstplace i didnt play witha cheater

[granite raptor]

ok

[toxic shard]

That's up to the appeal, but you won't get details about the situation

[tropic relic]

How long is the ban for these severs I don't remember My steam password for a appal

It would have been nice to say who was the cheater

[molten crater]

exactly

[tropic relic]

I got randoms on discord and they were cheaters how's that my fault looks who cheating

[toxic shard]

Well I think founding your password should be a higher priority than getting unbanned, loosing your password is quite an issue

[tropic relic]

Well I can't do either now so ur not much help

[toxic shard]

https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE

[toxic shard]

Most bans require an appeal to get the end date applied

[tropic relic]

Is this gonna remove all my bps

[toxic shard]

Bans only affects your ability to join a server

[granite raptor]

damn

but i love ur server

i watch my friend screen

[tropic relic]

@toxic shard do yall wipe the base

[toxic shard]

No

[tropic relic]

Mabye I can get in my base bf it decays

[toxic shard]

well if you don't appeal you most certainly won't

but for that you need to recover your password first

[near halo]

Hey

I have just been banned for chat violation for 1 hour

I waited the time and it still says Im banned

[near halo]

Wait 5-10 min and try reconnect

[toxic shard]

What's your steamid ?

Nevermind found it

[tropic relic]

@toxic shard did the appeal how long do u think it will take

[toxic shard]

it will depend on the availability of the admin responsible of your ban

[tropic relic]

Ight well thanks for the help

[swift kite]

why don't you expand slots in rust server Rustoria. co - EU Medium

[near halo]

!slots

[marble mantle]

Hey, @swift kite

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[swift kite]

sshiryayutsya uzhe boleye 6 chasov
you can restart the server Rustoria.co-EU Medium
you have a server bug slots have not expanded for more than 6 hours

you can restart the server
you have a server bug slots have not expanded for more than 6 hours

[near halo]

How the fuck can i get banned for doxing

[atomic vine]

!slots please don't spam the chat

[marble mantle]

Hey, @swift kite

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[atomic vine]

have you shared any personal information about someone?

[near halo]

Nope. I sent a picture of a random guy and they saying "oh he is writing all my private info" but no private info was shared

[lilac nova]

You can submit an appeal via https://bans.rustoria.co/

[near halo]

Not gonan submit anything untill i can get a real answer.

Cause when thoose guys sent pics of me and my teammates in the chat we got back "nothing we can do about that"

[raven mist]

U know very well who that was on the picture. Posting pics from someone is doxing

[near halo]

I want to see the private info i leaked 😄 Something i cant even know :;D

[zealous kettle]

Releasing private information about a player is strictly against the rules.

[near halo]

But why did they not get banned for doxing us when they leaked pics of us? 😉

[raven mist]

When did u report it?

[near halo]

I did a ticket and we got back "we cant do anything about that"

[raven mist]

Did pictures of u get posted in the global chat?

[near halo]

Yes

and admin answered me "nothing we can do about it"

[raven mist]

When did u report this? Ill take a look

[near halo]

2 wipes ago 🙂

[raven mist]

And on what server

[near halo]

Its pretty funny how some people get treated different on this server 😄

[raven mist]

On what server? Ill check your last reports

[near halo]

Some people can do what they want and some cant do shit

The EU server. When a team sent pictures of my teammate "nalle" we got the answer back nothing can be done about it?

[raven mist]

Lemme take a look

[near halo]

Doxing is sharing "personal informatioN" can you link what i sent that was "personal"

[raven mist]

By the looks of it , the social media of that player was linked on their steam, which was not private information at that moment

U dmed players its that player?

[near halo]

Ye and the social media of that player was also linked so?

What? are you talking about now?

[raven mist]

On their steam account?

[near halo]

wHAT?

[raven mist]

?

[near halo]

Ye? I mean you cant say "oh they sent a picture of your social media nothing we can do" same shit now. Oh ban inc

Its pretty ironic how you always treat people different

I can join a call and we can talk instead of spam writing

[raven mist]

You're not reading what im saying

Your teammate had their social.media linked on their steam account.

[near halo]

and what did this guy have? 😉 Who did i sent a pic off btw? 😄

[raven mist]

You literally dmed ppl " do you like the picture of this guy"

[near halo]

Show who i dm that 😉

i ASKED fluxia. Cause she have seen it

[raven mist]

So u know who it is . Case closed

[near halo]

Haha but that pic was on his LINKED social medias?

HOW is that different from when someone linked of my teammatE?

[raven mist]

Where was it linked?

[near halo]

Twitter. But he removed it after so it would look like doxing

[raven mist]

How did u get his twitter

Where is it linked

[near halo]

Guess 40 times SHenzyy

[raven mist]

On his steam account?

[near halo]

Discord/steam acc etc. But oh all removed wonder WHY

But hey do you guys care to check it up. Nope

[raven mist]

Yes we do thats why you got that reponse earlier

[near halo]

This is not the first time people can get away with so many shit. And you legit wonder why the EU server have HARD time keeping players

[raven mist]

If u consider stuff to be leaked with pictures and u report it

Why do u do the same stuff 2 wipes later?

[near halo]

Cause it was okey in the report i got back cause shit was LINKED right?

Then it is OKEY for others also or?

You cant ban some people for it and some others?

That is how you treat players different

[raven mist]

We dont, because there was no stuff linked in bio

[near halo]

Ye but wonder why he removed it.

Even you have a brain that can understand that right?

If i do that also can i get people banned all the time?? 😄

[lilac nova]

Well, do you have any proof of where you get those info?

[near halo]

haha should i start taking pics of everything i am doing on my pc or start recording it all the time? haha

[lilac nova]

Because when we review it, they are not linked.

[near halo]

haha noshit. Theese guys always do this kinda shit

[lilac nova]

Well, there's no point arguing here, if you feel you are falsely banned, feel free to submit an appeal. Have a great day

[near halo]

If you guys gonna keep a falsley ban you should refund me my money i donated also right?

Cause i bought something that you guys cleary cant provide.

[lilac nova]

#payment-support

[atomic vine]

not the place nor time to talk about this please head over to #general or take it to dms

[obtuse hornet]

Disconnected: come to mrbengly

?

[obtuse hornet]

where do I go? and what is Mrbengly?

[toxic shard]

it's an admin, send him a dm

[obtuse hornet]

hmm ok..

[umbral reef]

!appeal

[marble mantle]

Hey, @umbral reef

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[umbral reef]

yo how do i report someone

!report

[marble mantle]

Hey, @umbral reef

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[umbral reef]

/ticket

[marble mantle]

Hey, @umbral reef

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rough moss]

type it in-game

[umbral reef]

oh shit i just closed it

[silent iris]

/ticket

[marble mantle]

Hey, @silent iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[placid totem]

might i askwhy my mate when hes playing league has like 30ping but when hes playing rustoria he has lags af. any tips how to fix it ?

[atomic vine]

#network-support-old

[raven mist]

Depends on what server he routes to/which location. Indeed a network support trick will do the trick

[sweet hawk]

I made an appeal to be unbanned earlier and I was told I could check on the website to see the results of my appeal but when I go back to the website there is nothing there

[placid totem]

re open the link where u appeal on ban

i think u should see it there

[sweet hawk]

I did and it just comes up with "appeal your ban"

something i've already done

[inland salmon]

Theres a dude called Sorri legit just insta-kills me in an armored car with no windows open or anything we have a recording of them admitting as well.

bolt action rifle, no incendiary, explosive ammo, etc.

[compact coral]

this was happening to me too

[granite raptor]

i fixed

i got new mouse :)

[inland salmon]

we have a video of it soon after the shot

[atomic vine]

don't call out cheaters please. "admitting" to cheating means nothing as they could be simply trolling you. we've all done that before when we were hackused

[atomic vine]

!ticket use our ticket system to report the suspected player

[marble mantle]

Hey, @inland salmon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[sweet hawk]

also for some reason my discord removal appeal was denied as I have no access to that discord anymore

[mental slate]

can someone come to support please

[gray obsidian]

i need help can a staff member help me im in the waiting for support

[atomic vine]

where u at?

[mental slate]

wfs

[atomic vine]

give me a moment helping someone else rn

will be there with u shortly

[mental slate]

yy all good mate

[atomic vine]

!mapfile

[marble mantle]

Hey, @gray obsidian

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[steel idol]

!appeal

[marble mantle]

Hey, @steel idol

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[terse bluff]

!appel

[distant zenith]

My ban said it was up at 3pm... and it still shows I'm banned on the server

[atomic vine]

was that 4 mins ago?

[distant zenith]

Yeah 3pm EST

seems as though I can get in now! Maybe just took a min to reprocess

[terse bluff]

i need a admin

@tough yarrow i was banned for no reason

[atomic vine]

yes exactly. if you spam connect the moment your ban runs out, it tends to do that. usually wait a few mins before clicking on connect

[atomic vine]

no need to tag admins. what is your ban reason?

[terse bluff]

hacking

[distant zenith]

I did the first time, and it showed ban, so I just waited a bit but was just confused! Thanks

[terse bluff]

i wasnt cheating i didnt even have a gun for like 3 hours

[atomic vine]

do you use vpn?

[terse bluff]

yeah but its not vpn

[atomic vine]

then you'll have to appeal on the website

[terse bluff]

alright fat ass

[atomic vine]

i'm afraid we can't help you here

[atomic vine]

i'll take that as a compliment. I was told my fat bunda was hella 🔥

[marble pagoda]

Just tried getting on server and im banned and i do use a VPN @atomic vine what should i do

[atomic vine]

!appeal

[marble mantle]

Hey, @terse bluff

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[terse bluff]

alright fat ass

[atomic vine]

!steamid

[marble mantle]

Hey, @marble pagoda

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[marble pagoda]

u want it?

[atomic vine]

i'd love to continue this chit chat but please if you want to do so then head over to #general

[atomic vine]

yes please

[marble pagoda]

76561199168059730

damn i cant send screenshots

but

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

[atomic vine]

it's ok i know. i've sent your steam id to an admin so please allow me some time to get a response

[marble pagoda]

ty

[subtle needle]

Where can I see when the server 3x no bp eu will wipe?

[toxic shard]

#oldserverinfo

[toxic shard]

I handled the situation, you might want to have a look to the ban evasion section of https://rustoria.co/rules/vanilla (no rust EAC/gamebanned alts)

[sweet hawk]

I made a ban appeal last night and when I checked the website it said plz wait up to 3 days and we will let you know here the result. When I check today all it does is say "create ban appeal" so I can't be let known the results

[toxic shard]

?steamid

[marble mantle]

Hey, @sweet hawk

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sweet hawk]

76561198110875417 @toxic shard

I got banned as I got invited to a team by my neighbor so we wouldn't shoot eachother

they were a clan I never actually played with them

I had my own base and loot didn't share codes

they got banned for having a hacker in their group

[vast hamlet]

!appeal

[marble mantle]

Hey, @vast hamlet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[vast hamlet]

Can y'all read my ban appeal. I got false banned and it's taking forever to review my appeal. Steam 64ID is 76561199099159387

[near halo]

Hello, sounds sad, make appeal

[atomic vine]

were you vpn banned or just "false" banned?

[sweet hawk]

I did make an appeal already they asked me to provide this info so they could help me in this chat @near halo

[near halo]

Fine, send your steamID