#support

1 messages · Page 17 of 1

livid tapir
#

just think would i report this if i saw someone else do it

#

good rule of thumb

ancient dock
#

awh that makes me kinda sad... you would still have to box in the high external gate / pool to protect the tc... but i would totally surround an area with triangle foundations with turrets on them next wipe >_>;

ancient dock
#

... yes

nimble silo
#

how do I appeal a 6 hour ban?

marble mantleBOT
#

Hey, @nimble silo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

twin thicket
#

been 3 days and i have yet to hear back from my appeal

nimble silo
#

ooof.

twin thicket
#

yeah i know

twin thicket
#

so no mods/admins able to help me rn?

shell pawn
twin thicket
#

yeah what would i see on the website?

shell pawn
shell pawn
twin thicket
#

which doesnt make sense bc someone on my team was unbanned

shell pawn
twin thicket
#

there an admin i can talk to

shell pawn
#

I do not know. You could join "Waiting for support" VC but i cant guarantee an admin is able to talk at this time.

twin thicket
#

can i @ them and just wait for a response?

shell pawn
#

It seems like Fear is active

#

you can talk to him

nimble silo
#

i tried msging fear but cant cuz not friends

twin thicket
#

@dark radish can i dm u

keen hull
#

can i open a ticket somewhere

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logged on and got this message for literally no reason

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i get this message when i try to appeal ded

ancient dune
keen hull
ancient dune
keen hull
#

how do i find my steam id

#

could it be because i had my vpn on when i tried to connect to the server

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i only had it on cuz i was gambling i didnt realize itd ban me if thats the case

pure vector
marble mantleBOT
keen hull
jade leaf
#

why i cant take steam kit

#

in rustoria 3x

pure vector
placid marlin
#

What is it for "./sil" in game ?

neat star
#

<@&874995535881326632> I was banned for hacking apparently lmao ??? Can I get some help please

nimble silo
#

<@&274971100184576010> ill be in the waiting room for whenever one of you become available

neat star
#

<@&274971100184576010>

slow birch
#

Please stop tagging the roles they are for urgent matters.

#

Both of you need this.

slow birch
marble mantleBOT
#

Hey, @neat star

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

neat star
#

I was wrongly banned for hacking. Feels pretty urgent to me

nimble silo
#

i was suspended for 6 hours, i dont want to wait 1-3 days for a reply lmao

neat star
#

Already did that. Says on the website that I’m not banned but when trying to load into server says I’m banned for hacking

slow birch
slow birch
#

We look into the appeals often but only the issuing admin can deal with there own bans.

nimble silo
#

will there be a chance to speak to someone? i want to know why I was suspended.

slow birch
#

The message on the screen should give you some idea of the ban.

nimble silo
#

i wasnt given a reason other than "take a break"

brittle lichen
nimble silo
#

i swear

neat star
#

Banstoria

nimble silo
#

i have 208 hours since Thursday

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on US Medium and I get banned for 6 hours

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now do you understand why I wish to speak to someone? lmao

slow birch
#

What were you doing right before getting this?

nimble silo
#

i walked into the snow

brittle lichen
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well what were you thinking

nimble silo
#

ikr

brittle lichen
#

unbelievable

nimble silo
#

someone called for help at V9 for a raid that was going on

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and I get disconnected the second I get there

neat star
hexed nimbus
slow birch
nimble silo
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like 10-15mins before

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i was killed I started running back and died

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if you come in chat I can explain exactly what happen

slow birch
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The outcome is not going to be changing I have told you how you can appeal the ban and it will be looked at.

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I am not free for any voice support at this time.

nimble silo
#

No problem, ill continue waiting because I deserve an explanation

ancient dune
#

@nimble silo Take a break bans are (i think) majority of the time due to excessive toxcicity, racism, homophobia etc.
this may have been triggered by something you said in chat

ancient dune
nimble silo
#

2 hours ago ish

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you can check all the logs, i dont think i even spoke in chat today

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lmao

covert sun
#

when was server restart?

livid tapir
covert sun
#

EU long

livid tapir
covert sun
#

I was afk in outpost.. and i think i lost my lot

#

loot

livid tapir
#

whatever 10am in england is i think

twin umbra
#

hello how do i get the box Rustoria

pure vector
steep berry
#

Any Admin Online?

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or, available?

pure vector
nimble silo
#

I’m still waiting to speak to someone myself

pure vector
#

or you can wait in the waiting for support channel

nimble silo
#

It’s not about mute, I was banned for 6 hours after doing nothing

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And I sat in that channel for over an hour with no help

pure vector
nimble silo
#

Already have mate, it’s only a 6 hour ban am I to wait 1-3 business days for someone?

pure vector
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

lyric bone
#

Rustoria us medium wipe is tomorrow?

pure vector
marble mantleBOT
#

Hey, @lyric bone

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force

lyric bone
#

ok ty!

coarse egret
#

How do you get points in game if youtube doesn't link? Manual verification?

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Been subbed like for months

marble mantleBOT
#

Hey, @ancient dune

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

terse viper
#

yo. keep getting banned on servers i play on. i got banned on ukn.gg and rustoria and stevious 2x. i also got banned on the ukn discord so i dont know what is happening. could this be someone using my account or im not sure. i got banned on stevious 2x for ban evading but i only have 1 account. i got banned on rustoria and ukn.gg for hacking but ive never hacked on rust in my life

terse viper
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nope

ancient dune
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that plays rust

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and is a big cheater

terse viper
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nah. my brother plays games but he doenst play rust

nimble silo
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Hi! my 6 hour ban is over but I still cannot log onto the server.

livid tapir
#

takes some time for the servers to recognize your ban being lifted

nimble silo
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ah, so I submitted the appeal will I still receive an answer as to why I was suspended for 6 hours?

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because nothing was done and no one has been helpful the past 6 hours

livid tapir
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I have nothing more to provide to you at this time

toxic shard
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if you reached 6h it means it was not your first one

nimble silo
#

my first ban?

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ive never been banned from ANY rust server for any reason

near halo
#

there is a guy names iam cheating

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full cheating on us long

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

i did it alr

elfin barn
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Do not call out cheaters publicly, it's counterproductive

near halo
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sry

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wont do it agian

patent rock
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im trynna pick up a wooden sign rn but the only options are edit or lock/unlock edits

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fr spent like 2 hours on a beautiful painting just for me not to be able to pick it up

nova karma
#

!appeal

marble mantleBOT
#

Hey, @nova karma

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

fresh sand
#

!wipe

#

!wipe

marble mantleBOT
#

Hey, @fresh sand

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force

stiff widget
fresh sand
#

eu main wipe

elfin barn
fresh sand
#

👌

paper beacon
#

how do you access early map?

frail wadi
copper igloo
#

theres a cheater on long how do i get a hold of an admin

hexed nimbus
# copper igloo theres a cheater on long how do i get a hold of an admin

If you'd like to report someone please use global chat with the command /ticket add ( Name of the player , what the are doing + cliplinks here ) . If you want to attach video evidence you need to upload it to youtube or streamable and then paste the link in the ticket. Thanks for letting us know.

copper igloo
#

ive done f7 reports like 20 times the guys still here i will try this

hexed nimbus
copper igloo
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thankyou so much mike had no idea, i will try wot u have suggested

paper beacon
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when is wipe? in an hour for eu main?

remote trout
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YOU BLOCKED ME WRONG DUE TO CHEATING

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Nickmenn

south cedar
#

I've been banned from one of your servers. Can you help me why and when? I haven't played it in about a year and now I can't log in because it says I'm banned. ---[EU] Rustoria.co 11/8 - Zeus 5x---

near halo
#

hey

near halo
#

any admin thr ? , i want to report a hacker , i have clip.

south cedar
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

dark radish
near halo
#

thanks 🙂

remote trout
#

YOU BLOCKED ME WRONG DUE TO CHEATING I didn't even start the game
stean id 1021057120

atomic vine
#

Also that's not a steam id

remote trout
#

i am not currently using

oblique herald
#

Hello. I got banned for playing with a cheater. Although we played as a clan and I got banned. I don't know what to do. Is it possible to unban me somehow?

marble mantleBOT
#

Hey, @oblique herald

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

atomic vine
marble mantleBOT
#

Hey, @remote trout

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

dark radish
remote trout
tawdry epoch
#

is there a problem right now on toria sea main with EUs? me and my other EU friend are trying to play

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but constantly getting like 300-6000 ping

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for no apparent reason'

elfin barn
tawdry epoch
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ill make a network support ticket see if it helps somehow ig

remote trout
#

steam id 76561198981322848

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I didn't use cheats + I couldn't even enter the game

hexed nimbus
remote trout
#

if the security of your account is compromised

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steam accepts no responsibility

lofty vapor
#

When wipe on RUSTORIA EU - MAIN

hexed nimbus
lofty vapor
#

Can I see what the map will be after the wipe ?

lofty vapor
#

Where ?

slim glacier
lofty vapor
#

I don't see what the map will be after the wipe on EU MAIN

slim glacier
hexed nimbus
lofty vapor
#

I got it, thanks

wicked turtle
#

WTF ADMINS????
Why you Wipe EU Medium??? WTF
Its 2 Weeks Server Admins!

rugged python
#

^ this needs an explanation

hasty copper
#

Wtf Why wipe medium

small lintel
#

???????????????????

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fucking

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what r u doing?

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medium map wipe?????

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wtf

exotic lynx
#

???

past spruce
#

major server lag?

lilac nova
#

Checking it now

exotic lynx
#

why did medium wipe wtf is going on

proper ravine
#

medium map wipe?? what

small lintel
#

wtf

hushed ledge
#

loool

#

wiped medium

small lintel
#

my base has 800rockets

#

map wipe???

rugged python
#

Petition to keep medium wiped

small lintel
#

are u kidding me

lilac nova
#

Checking EU Medium now.

hushed ledge
#

whens eu main going up

exotic lynx
#

seriously bro wtf is this, i thought this was a serious server, i just joined today had a free day thought i'd spend it here and u just wasted 5 hours of my life

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all that progress for fkn nothing man

wicked turtle
#

You pay money for VIP so that the servers are properly administered and then something like that happens....

small lintel
#

it wiped like this again!

rare herald
#

stop crying

cursive surge
#

i dont think its a wipe, i hope not, i just built a base

exotic lynx
#

it is

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what do you mean stop crying bro it just wasted everyone's time

oblique barn
#

i hope admin trying be clown 🤡

brazen venture
#

is eu main down?

near halo
#

WTF

kind wedge
#

eu main down?

small lintel
#

bro

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medium wiped

cursive surge
#

im on a us server but it said it wasnt a wipe

brazen venture
#

<@&274971100184576010> is eu main down?

dusk obsidian
#

eu main wiping?

small lintel
#

lets fucking go

exotic lynx
#

fuck this man never again this server

wicked turtle
#

Admins wiped Medium, not Main

lilac nova
#

Looking into the server issues now

brazen venture
#

@pure vector help us out big man!!

#

my G

delicate grove
finite lintel
#

@lilac nova can you check eu medium? it wiped rn. you need to load it back

torn edge
#

my nan fell down the stairs

royal hare
#

eu main glitched

near halo
#

MEDİUM WİPE 😄

cursive surge
#

the 5x just got wipedddd brooooo i just built a baseee

near halo
frail solar
#

Holy Eu Small is lagging very hard, insanely hard.

dusk obsidian
#

eu main went down?

clever frost
#

is eu main fortnite?

dusk obsidian
#

maybe

tough minnow
#

medium wiped

clever frost
#

ok

tough minnow
#

why did medium wipe

clever frost
small lintel
#

can eu medium load?

dusk obsidian
#

can you open eu main please

lilac nova
#

EU Main is wiping now

exotic lynx
#

gif didnt go through but the link says enough

tough minnow
#

why did medium wipe @lilac nova

lusty dove
#

xddddddd

lilac nova
frail solar
#

because it is actually insane we can hardly move without tping

near halo
#

:d

opal flame
#

@lilac nova 多久能搞好?

near halo
#

😄

dusk obsidian
#

can u say something when eu main open?

near halo
lilac nova
near halo
#

giris open server

exotic lynx
#

is there a way to revert the wipe?

brazen venture
#

main is up

opal flame
frail solar
#

Yo please man stop this lag on eu small its killing me

brazen venture
#

open slots eu main pls

strong schooner
#

my game stucked HERE idk what to do

brazen venture
#

raise slots plsss

strong schooner
dull turret
#

SEA MAIN Lags big ping

#

restart server pls

exotic lynx
#

any update on medium? will it just stay wiped or will it revert?

atomic vine
upper escarp
inland jasper
#

Hi, when whipe of vanilla main US?

upper escarp
exotic lynx
#

damn actually really well done admins!

#

didnt think it would be possible to revert! much respect and love to you

atomic vine
hexed nimbus
tidal tinsel
#

my vip and complete but I still have the queue

tidal tinsel
toxic shard
#

only some staff can handle those ticket, they are reviewed as fast as possible

tidal tinsel
#

i hope thank you 😦

nocturne tundra
#

EU Main lag

tidal tinsel
#

It's normal given the pop

solar loom
#

can the admin open space in eu small??

lilac nova
marble mantleBOT
#

Hey, @solar loom

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

solar loom
#

srryy

#

but the queue in small its more than 100 people and the slolts are not being open

toxic shard
#

There is a hard limit on small, at the end of the day it's a small server

terse gust
#

why is eu main not on 800?

terse gust
#

i am next in queue for over 15min now

tidal tinsel
#

Marc c'est possible que je te montre mon ticket je sais pas si j'ai fait sa correctement

toxic shard
#

the server just wiped, the queue goes slower now as the chance of people leaving right after joining are low

tidal tinsel
#

Ok nickel

coarse vapor
#

WHY MY VIP DOSENT WORK???

coarse vapor
#

i bought vip before wipe, now im still in queue 600 ppl

#

what should i do?

tidal tinsel
#

be patient and make a ticket there are a lot of people

#

I myself have a problem but it's not just us

nocturne tundra
#

6k ping

#

eu main

#

10.4k lol

#

12k

stoic shale
#

10K +

gritty zenith
#

13k+

wispy loom
#

Could you DM me please @nocturne tundra @stoic shale @gritty zenith

#

Looks like a very isolated issue

cold locust
#

I can't move on the server lol, 12k+ ping

red flare
#

!appeal

marble mantleBOT
#

Hey, @red flare

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

knotty tree
#

i got the elite kit but it doesnt show in game

#

@dark radish

untold compass
#

11k ping on second wipe, its not normal 😦

thorny dune
atomic vine
untold compass
#

i mean eu main

knotty tree
#

@atomic vine my elite kit is not showing up

atomic vine
#

Berch already answered you mate

knotty tree
#

ah thx didnt see

atomic vine
#

np

gaunt smelt
#

i just got kicked for hacking but i was in queue and i was stuck at 7 people for 20 mins then at 6people for 10mins could i get back in to server without waiting for queue?

gaunt smelt
#

no

hexed nimbus
gaunt smelt
#

i didnt get banned im back in queue waiting or did i

hexed nimbus
gaunt smelt
#

ok thanks

marble mantleBOT
#

Hey, @placid marlin

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

weary timber
#

I see "11011" ping value in the game although there is no problem with my internet

knotty tree
#

@atomic vine idk if i did it right lmao

knotty tree
#

the ticket

atomic vine
#

what do u think u did wrong

shadow spoke
#

Are Eu Main Maps and Us Main Maps the same?

near halo
#

Rustoria

#

Shit server tıme out

#

no no ethernet very good me

#

admın me kıcked ... server

dim violet
#

Any admin able to do some supporting?

#

<@&274971100184576010>

toxic shard
steel chasm
#

I can't pay with a Russian vip card

dim violet
#

im in waiting for support if you would have 5 mins to talk

toxic shard
steel chasm
#

no way to pay?

#

?

toxic shard
steel chasm
#

how do I make this payment?

#

maybe there is another way to get a vip?

shut sluice
#

how do i get my skin box admins?

karmic steppe
#

a

shut sluice
#

<@&415898423460626432>

shell pawn
shut sluice
#

eu main

shell pawn
#

EU main doesnt have skin box

shut sluice
#

omy

hexed nimbus
shut sluice
#

scam

shell pawn
sonic mantle
#

@shell pawn so is there a wipe tomorrow at 3 est on the us medium server?

shell pawn
sonic mantle
#

@hexed nimbus its shows on wipe feed as it is happening

#

@hexed nimbus conflicting info between that and the server info

hexed nimbus
sonic mantle
#

Rustoria
BOT
— Yesterday at 1:53 PM
Vanilla Small is wiping tomorrow at 8PM UK time / 3PM EST.
[1:55 PM]
Vanilla Medium is wiping tomorrow at 8PM UK time / 3PM EST.

4
[1:58 PM]

#

clearly your bot says otherswise @hexed nimbus

hexed nimbus
#

that was EU as there was something wrong with it as that one should not be wiping and that has been corrected

sonic mantle
#

so eu got a wipe not the us

shell pawn
hexed nimbus
sonic mantle
#

i have looked at that

#

but it said the same for the eu servers and wiped

#

thats why i asked

hexed nimbus
#

but has been reverted back as it was a error again WIPE WILL BE NEXT THURSDAY

sonic mantle
#

that sucks i was hoping for a wipe

shell pawn
sonic mantle
#

ah so just the weekly

#

is it a map wipe plus bp or just map

sleek hare
#

hey guys how to get VIP if im from RUSSIA

hexed nimbus
hexed nimbus
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

sonic mantle
#

oh nice so a fresh start

sleek hare
#

our banks banned

#

no no i know how to get, idk how to pay for it

#

any other ways? not through pp

hexed nimbus
#

well tbh thats not something we can fix im afraid

sleek hare
#

ok thx

sonic mantle
#

do own crypto? fa1x

sleek hare
#

yep

#

wanna trade?

sonic mantle
#

you could find a way to get a coinbase account

sleek hare
#

can i pay through cb on rustoria?

sonic mantle
#

cb to paypal

sleek hare
#

ohh

sonic mantle
#

are the same company

sleek hare
#

ok ok i got it thx bro <333

hexed nimbus
#

please use dm's for further convo please TY or #general

young frigate
#

my i got disconnected because of Unknown wire type

#

i have a clip of it

#

from eu main

hexed nimbus
marble mantleBOT
young frigate
hexed nimbus
#

afraid so if you dont have Qskip

young frigate
#

bruh

stray coral
#

Hello

#

Where do I need to write to talk to me about my ban,

shell pawn
hexed nimbus
stray coral
#

yyy

#

thx bro

steel chasm
#

@sonic mantle add me

cloud pilot
#

when i load into any rustoria server, i get "Disconnected: Hacking" im not cheating, and i havent played rust in the past year +, is there a specific reason why?

steel chasm
#

@sonic mantle add me

steel chasm
#

@sonic mantle add me

#

@sonic mantle add me

solar loom
#

admin

#

a eat 150 of queue and when i was entering tha game quit me off of the server and now i have 90 of queue

#

i was 2 hours waiting

green tulip
tired swallow
#

Can be multiple problems @solar loom

#

Did your game crash?

solar loom
#

no men

hexed nimbus
solar loom
#

it quit me off with the message of disconect

tired swallow
#

Nothing but "Disconnected"?

solar loom
#

yes

rough moss
tired swallow
#

The only time you'll get that message is if the server crashes or if you click it

solar loom
#

men my conexion was good and the message was disconect

#

i cant eat 2 hours of queue another time men

#

this cant be true

tired swallow
#

Sorry to break it to you but we can't push you through a queue

solar loom
#

you cant do anything really?

tired swallow
#

It wasn't a server side issue so no sorry.

solar loom
#

i have to eat 2 hours of queue another time?

near halo
#

I got muted for polish not bad words please check that,

solar loom
#

it wasnt my problem my conexion and all was good

tired swallow
#

/ticket @near halo

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

tired swallow
#

@solar loom What server did you get kicked from?

hexed nimbus
shell pawn
near halo
#

how can i bye vip in russia

solar loom
#

no men i eat 2 hours of my live for nothing?

tired swallow
#

It's not a problem on our end mate @solar loom

hexed nimbus
#

as we do not block them ourselfs

solar loom
#

how can i buy the vip

shell pawn
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

solar loom
#

because im not aeting 2 hours fo queue

drowsy palm
#

hello, i have a guy that keeps being racist in a very shit way, its in voicechat but the guy is already muted and continues. is there any way I can join support and share my screen?

tired swallow
#

@drowsy palm Please make a report and supply as much info as possible. I suggest in the meantime disabling voice chat through rust settings.

toxic shard
#

We do not monitor voice chat

near halo
#

How can I know the admin who banned me?

toxic shard
#

you are free to mute voice chat in the game options, unfortunately there is not much solution

drowsy palm
toxic shard
toxic shard
near halo
#

How can I contact him privately?

toxic shard
drowsy palm
toxic shard
near halo
#

if I appeal for "playing with a hacker" my friend gets 12h and I don't get anything.

solar loom
#

i cant buy the vip

#

this is crazy

frail maple
#

/youtbe

#

/youtube

shell pawn
near halo
#

Rustoria Shit Server

tired swallow
#

Sorry you think that.

near halo
#

Admın Kıcked Tıme Out ethernet very good me

#

....... 500 POP AHEAD

shell pawn
near halo
#

Fuckıng.......

#

NO TIME OUT ETHERNET VERY GOOD

tired swallow
#

Please don't blame our server for your internet issues.

barren onyx
#

Admins need a little help. I was playing the map wipe of SEA main in the afternoon with my friend, we are a duo, now in the night when i log in it says "banned: playing with Hacker" and my friend is still playing in the server. So who is hacking a invisible 3rd guy?

marble mantleBOT
#

Hey, @barren onyx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

near halo
#

We are playing 70 People admin what is this error

tired swallow
near halo
#

Tıme Out

barren onyx
#

so I have to wait 3 days without playing when i genuinely dont know the reason the admin decided to ban me

near halo
#

My Internet is good, man ..

tired swallow
# near halo Tıme Out

I'm sure you internet is good but no internet is perfect. This is a client side issue. Not a server issue sorry.

near halo
#

i will withdraw my team because of this mistake @tired swallow

tired swallow
barren onyx
#

anyway thanks

near halo
#

you owe me a vip, man @tired swallow

shell pawn
#

LOL

tired swallow
#

😱

near halo
#

Dude, I can't get it because I live in Turkey, otherwise I wouldn't have written to you from here, damn it

steel chasm
#

we need a person who knows a way to buy VIP from a Russian card

#

нужен человек который знает способ как купить вип с русской карты

near halo
#

Russıan Galabashian

steel chasm
#

)

near halo
#

Eu Main ??? bRO

#

@steel chasm

steel chasm
#

@near halo

near halo
#

@steel chasm dıscord addme

thin plover
sonic bone
#

is there a processor on your server in the fishing village?

somber yoke
#

my buddy is trying to join a server but back then when his older brother played he cheated cuz hes weird but now hes on the same ip trying to join thwe sevrer and hes ip blocked can i please get an admin to do a script check and backgrouind check on his steam account we rly wanna play wipe today and he needs his ip unbanned please man he has 1.3k hours and has never been banned besides these servers because him and his brothers use the same ip

thin plover
#

Please make an appeal /appeal

somber yoke
#

no mate u dont understabd read it my friends brother got banned a few years ago and now my friend started playing rust but cant join the server cuz same ip

thin plover
#

You still have to make an appeal

#

I do understand your point

rancid garden
#

!

somber yoke
#

thank you should i make the ticket or should he

thin plover
#

He should make the ticket

somber yoke
#

okay his name is mabu that guy hes making it right now thank you for ur help and time

steel chasm
#

we need a person who knows a way to buy VIP from a Russian card
[20:17]
нужен человек который знает способ как купить вип с русской карты

thin plover
somber yoke
#

Hey jenx it will not let him make another one

#

he did this last night and the admins put no consideration into helping him ouit

atomic vine
#

@near halo please don't call out cheaters. if you suspect someone is cheating please use our /ticket in-game to report them

steel chasm
#

we need a person who knows a way to buy VIP from a Russian card
[20:17]
нужен человек который знает способ как купить вип с русской карты

somber yoke
#

he has proof hes not cheating and he cant make a server

thin plover
somber yoke
#

well the admin didnt even care to ask for prrof

#

we have proof hes clean and the admin who looked at the ticket did not give any effort and just put a no

thin plover
#

I am sure the admin did investigate and had his reasons to refuse the appeal, whoever it was

somber yoke
#

may we have another admin take a look i understand where ur coming from but he cant even make another ticker when will he be able to wipes in an hour and we wannna play

thin plover
#

The admins wont overstep someone else decision, it was looked at by an admin already and rejected, end of disscusion

somber yoke
#

we did the same thing with andy servers we had another admin look and he approved bc the first did not care i promise u he is clean and the admin did not care to chewck any files or even cript check him

#

this is him its mabu the guy whos ip blocked

timber raven
#

Thats on andys server but we dont work that way.

rancid garden
#

The reason i got banned is cause my brother scripted and since we have the same ip i got banned too i have proof of this

#

but i got scriped checked and pc checked for everything

somber yoke
rancid garden
#

I had my brother join the call too

atomic vine
#

lads

rancid garden
#

and he told them and was an ass and showed all his cheats

somber yoke
#

varmen u cannot let us down with a huski as ur pfp

atomic vine
#

if you've appealed and your appeal has been denied then it's our final decision. now please head over to #general as this is not support related anymore

thin plover
somber yoke
#

i said it was nice

#

i never attacked

atomic vine
#

don't bring my puppy into this

somber yoke
#

hes a very cute puppy

timber raven
atomic vine
#

please head over to #general now we can't help you here any further

thin plover
#

Like Varmen said

somber yoke
#

appeal my boy 😦 we wanna play a wipe u can file check and everythingg

atomic vine
#

you've been answered

burnt hinge
#

how do i check status of my appeal?

atomic vine
burnt hinge
#

it just goes to new appeal screen, cant view appeal which is in review

thin plover
#

Well its still waiting to be seen by an admin

near halo
#

us small took a shit

toxic shard
barren onyx
#

so admins can just deny a appeal without giving any reason to the person raising the appeal?

misty scroll
#

The reason is shown when you try to login to the server

barren onyx
#

thats the reason you appeal because you think that you were banned for a wrong reason

#

no use seeing the same BS the admin gave you in first place when you know its not true

misty scroll
misty scroll
#

This is not a democracy

#

This is a Rust server

barren onyx
#

I like your transparent policies

misty scroll
#

Well the policy is pretty simple, we don't give information to the player

barren onyx
#

simple this is what i call admin abuse

misty scroll
#

Okay

barren onyx
#

check your teams SEA main admins

#

banning people for no genuine reason

misty scroll
#

You can believe that, that is your opinions

#

However it's the admin who gets to decide as long as you are playing on Rustoria

#

If you disagree with our opinions and decisions, you don't need to play here

barren onyx
weak pumice
#

/appeal

marble mantleBOT
#

Hey, @weak pumice

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

barren onyx
#

Just because you are an admin doesnt mean you can talk to people who use your servers this way

#

If my appeal is not genuine then call me out

misty scroll
#

We appreciate that you play our server, however you need to follow our rules when playing here
If an admin had banned you for breaking the rules and you do not agree with it, that doesn't mean you weren't breaking the rules

barren onyx
#

so if a person appeals even though he may have been banned wrongly you will still treat him lowly like this?

#

or do you think your admins are bots who dont commit errors?

misty scroll
#

If somebody is wrongly banned, the admin will of course unban and admit that they made an error

#

Everybody makes mistakes

#

This is why we have the appeal system

barren onyx
weak pumice
#

I was falsy accused of writing bad words in chat because I put "***" promoting my shop. I created a ticket in game but i was hoping i get unbanned before wipe as i need to type in chat to get bagged

barren onyx
#

My ban reason says i was playing with a hacker , infact we are only a duo and my teammate is still on the server now. So its getting on my nerve. any Human with a brain can see logic to this

rough moss
#

!appeal @weak pumice

marble mantleBOT
#

Hey, @weak pumice

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

barren onyx
rough moss
#

!appeal @fiery quiver

marble mantleBOT
#

Hey, @fiery quiver

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

#

Hey, @fiery quiver

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

near halo
#

@misty scroll can you check my dm

strange lagoon
#

Am i able to see the map of the us 2x vanilla before wipe?

atomic vine
misty scroll
near halo
#

And it was the person I thought

#

Was just curious

atomic vine
#

ah alright no worries

strange lagoon
#

AH okay thanks @misty scroll

barren onyx
#

do you guys ban all steam accounts from a IP, whats the case when you have mutiple persons playing on same router

slim flume
hexed nimbus
hushed ledge
#

you gonna wipe us main or what

slim flume
#

nah

strong helm
#

does vip have skinbox on us small

hexed nimbus
hexed nimbus
hushed ledge
#

still aint wiped lmao

slim flume
#

impatient people...

fiery quest
#

whats wrong with the ip

#

its not saying disconected

hushed ledge
#

^

uncut sinew
#

@fiery quest happening with every1

frosty gull
#

exactly

fiery quest
#

is it happenimng to you to

flat needle
#

The ip is bugging

hushed ledge
#

mine too

hushed ledge
#

just says connecting

near halo
#

same

flat needle
#

Just keeps connecting

frosty gull
#

does anybody have vip and is in?

gilded locust
#

i will be ban evading this wipe

hushed ledge
#

lmao

prime berry
#

i know

#

a group of ban evaders playing this wipe!

fiery quest
#

snich

near halo
#

so like wassup with the ip

fiery quest
#

fr

near halo
#

i fucking hate u fat bitches

prime berry
#

they blocked all ban evaders

hushed ledge
#

@hexed nimbus any idea?

prime berry
#

cant join server if u are banned

barren onyx
gilded locust
#

i agree

barren onyx
#

except the guy with kitty pfp

hexed nimbus
reef root
#

watch out im ban evading this wipe

prime berry
#

1g

#

why they so many ban evading

timber raven
#

If you guys need sopport than stay here if not go to #general and talk there

fiery quest
#

are yall opening more slots

marble mantleBOT
#

Hey, @fiery quest

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

fiery quest
#

no for main are you giving it more pop

#

are you making more server slots

hexed nimbus
fiery quest
#

oh

#

ye

hexed nimbus
near halo
#

VIP not working... sitting in Q with vip

merry ravine
#

Hi, Looking to Join the server right now and I have a proxy internet service. Do I need to be whitelisted to be able to join or will I not be kicked for having a proxy internet?

hexed nimbus
merry ravine
flint zenith
#

help me i already bought vip but not apllied

flint zenith
#

already i chat that but not read

atomic vine
hexed nimbus
thorn ridge
#

can i talk to a high ranking staff?

timber raven
#

what is your problem? if there is anything i can help you with?

thorn ridge
#

no cause u just turn me down everytime so i go above u

hexed nimbus
thorn ridge
#

cause i gave up for 2 months

thorn ridge
hexed nimbus
#

sure

vocal sand
#

cant get my steam kit

#

even tho ive joined the group

hexed nimbus
tame quartz
#

how do i make a ticket for cheating

toxic shard
marble mantleBOT
#

Hey, @tame quartz

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

thorn ridge
#

hi admin are we able to talk about my ban please as im confused about the reason

thin plover
#

make an appeal my friend

thorn ridge
#

i cant thats why i have to talk to and admin

timber raven
#

why cant you make an appeal?

hexed nimbus
thorn ridge
#

what he said

hollow notch
#

i was told to come here from the rustoria us 5x serer

west mica
hollow notch
#

it just says come here

west mica
#

It will also say a name

hollow notch
#

prodigy

west mica
hollow notch
#

so do i message @stiff widget

west mica
#

Feel free to message him. Not sure if he is online at the moment.

hollow notch
#

@stiff widget i was disconected from the server what do i do

#

awz3 anyway you can find out for me

hexed nimbus
hollow notch
#

k

#

!appeal

marble mantleBOT
#

Hey, @hollow notch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

hollow notch
#

i did appeal

iron goblet
#

trying to get vip says need to input email but have no clue where to do that ?

hollow notch
#

i did the appeal you think theyll take a look

dawn sedge
#

why im w8 4 days and no one respond me? wtf i get ban for nothing and cant play for long time

marble mantleBOT
#

Hey, @dawn sedge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

dawn sedge
#

arleady did it "2-3 days" arleady more than 4 and 0 reaction

pure vector
dawn sedge
#

"YOUR APPEAL IS CURRENTLY UNDER REVIEW. PLEASE ALLOW UP TO 1-3 BUSINESS DAYS FOR IT TO BE PROCESSED. WE THANK YOU FOR YOUR PATIENCE.

IF YOU WISH TO RECEIVE UPDATES VIA DISCORD ON YOUR APPEAL, FEEL FREE TO LINK YOUR DISCORD OVER AT RUSTORIA.LINK."

#

almost 5 days.

#

"1-3"

hexed nimbus
dawn sedge
#

ye based on the situation i have no vac, never cheated, used like 2-3 times global chat, no using voice, no offense name and if i have to wait 5 days im not sure if the rest get a response after a year

dawn sedge
#

"ban evasion"

hexed nimbus
#

that can take some more time

dawn sedge
#

but why me? i only wanted to play with friends

runic marlin
hexed nimbus
#

well banevasion means you where currently banned on rustoria or have a gamebanned alt thats under 180 days and you come back on another account to try to bypass the ban

dawn sedge
runic marlin
#

Just trying to help 😄

hexed nimbus
#

not needed i can handle it mate🤣

runic marlin
#

I am sure you can, was not my intention to ruin anything 😛

dawn sedge
livid tapir
#

If they did, admins wouldn’t exist

floral ember
#

Listen on EU medium theres someone scripting and at the fertilizer, this should not be allowed... i litterally cant even sell a single time i cant click fast enough and its BS.

pure vector
reef torrent
#

eac temporary server face ban for a bug in ruins that goes to 9,000 ping.... is this serious?

floral ember
#

are you serious this is bs

#

this game is against solo's

pure vector
near halo
#

Why i cant save holo on Rustoria.co - RTG (UKN) in FFA AK?

marble mantleBOT
#

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

trail warren
#

I bought the vip and I can't get in Can someone help me

floral ember
#

why dont you guys moderate this this is absolute bs.

#

I pay VIP every month for several months now and im paying for this?

#

not any more.

#

and you litterally adjusted the fertilizer vending machine to protect afk scripters with the barricades what a joke.

fiery quest
#

back back

livid tapir
#

send screenshot

fiery quest
#

yo

#

can i become a chat mod if i have a pervious ban on rustoria servers

raven mist
#

What was the ban for?

fiery quest
#

ban evasion

#

350 days ago

raven mist
#

Hmm small chance but you're always allowed to apply #staff-applications and wait for the outcome

fiery quest
#

so it wont get insta denied cuz of my badf

#

ban

raven mist
#

Every staff application is being reviewed

fiery quest
#

ok

raven mist
#

So no, its not autodenied

floral ember
#

How do i send a screenshot?

shell pawn
marble mantleBOT
#

Hey, @floral ember

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Link your accounts to get special rewards in-game.

shell pawn
#

You will need to verify your discord

floral ember
livid tapir
#

oh you cant push him away

raven mist
#

@dawn sedge you should be good to join again

fiery quest
#

ok i applied to be a mod how do i know if i get accepted or not

raven mist
#

You will get a dm

fiery quest
#

will i get a dm or do i have to go to the website

raven mist
#

On discord

fiery quest
raven mist
#

It can take a while tho

fiery quest
#

like how long

raven mist
#

Could take up to 7 days , maybe longer

fiery quest
#

weeks?

fiery quest
raven mist
shut plinth
#

Hey, I did the treasure quest on main. But, the chest doesnt seem to be here?

I think it might be like under the ground or something

#

I'm right at the icon

#

Is it possible for an admin to like pull it above ground lol

raven mist
#

Dont think thats possible tbf

shut plinth
#

Yeah I sort of figured nothing could be done about it lol.

All good I guess, I just think you only get one per wipe, so thought I'd at least ask

raven mist
#

Fair enough, make sure to f7 this tho!

shut plinth
#

Oh right, good point. Thanks!

dense girder
#

the next wipe on the eu main will be global?

pure vector
marble mantleBOT
#

Hey, @dense girder

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force

trail warren
#

i maked a miss buy, and my vip was to EU and i need to US MAIN
my id 76561199012612242

thin plover
trail warren
#

I already sent but they don't answer me

thin plover
#

you have to wait

trail warren
#

yes

thin plover
#

@atomic vine too slow

trail warren
#

but i've waited over an hour

thin plover
#

wait more my friend sorry, only few people have access to payment support

trail warren
#

okok

#

but is there any admin that can answer me

thin plover
#

one will answer you when they are available

modest junco
#

There is a road scientist below the ground right in front of my base

#

or he is invisible... can an admin remove that or no?

#

I can't see it but he can shoot me

runic marlin
#

There's always hope though

fiery quest
#

lmao

shell pawn
ionic turret
#

How can I report a botter? Theres an asian farmer bot standing at the fertilizer vendor infinitely selling so you cant use it

runic marlin
#

?ticket

marble mantleBOT
#

Hey, @runic marlin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

thin plover
#

what trashy said

#

you have to make a ticket

frail mauve
#

need help

#

if i left a team and then joined another one and left that and join another one gaain can i get ban for it on 5x us

spare widget
thin plover
#

is it the trio server?

frail mauve
#

no

spare widget
#

That would be cycling. Otherwise you'd be fine

frail mauve
#

i dont wanna join the same one

#

a diffrent one

spare widget
#

And yeah, like JenxBo said, if it's on Trio then auth's to bases can get tricky so you have to be super careful

thin plover
#

you have to clear auth and destroy bag and all that

frail mauve
#

i have

spare widget
#

But you're more than welcome to leave a team and join another as long as it's new players. It's just once you leave a team or kick someone, you can't rejoin or have them return until the next wipe

thin plover
#

I think you would be alright

near halo
#

main down?

frail mauve
#

ok

near halo
#

rust+ enabled on 2x Vanilla ?

tidal dew
#

any admins available?

thin plover
tidal dew
#

ok if DM you?

near halo
#

@thin plover rust+ enabled on 2x Vanilla?

thin plover
#

I mean you can explain here if u want

thin plover
tidal dew
#

if you're raided and it's very obvious that the raiders used hacks to get in, what are the chances we can get them perma banned right now?

thin plover
#

you would have to make a ticket my friend

tidal dew
#

already did

#

the last time we created tickets however, they were reviewed 6-12 hours later and got messages stating "sorry, XYZ player wasn't online.. so we can't do anything"

#

my friends and I have enjoyed playing on your servers, but we are likely done after this if there isn't immediate attention to this

thin plover
#

admins have to go through so many tickets and report, I am sorry that it takes a while but they are looking at all of them I'm sure

trim oxide
#

i just bought a new pc

#

and it ban me for joining the 2x

#

pls help me

thin plover
#

make an appeal

trim oxide
#

no i joined and it said that im ban ? my account is bran new and so is my pc lol i just got done downloading lol

neat coral
#

how do i make an appeal?

trim oxide
#

i got home 3 hours ago with this pc XD

tidal dew
#

yeah.. I can't say I envy the poor admins

neat coral
#

i changed some of my components and im now banned

thin plover
trim oxide
#

any suggestions ? Jenx

marble mantleBOT
#

Hey, @thin plover

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

thin plover
#

thats all I can recommend I'm sorry

trim oxide
#

np

tidal dew
#

@thin plover Can my team go ahead and request a refund of VIP status since we no longer have interest in playing on Rustoria servers?

thin plover
#

I'm sorry to hear that you want to leave Rustoria servers but if you wish to you can go ahead to #payment-support

livid tapir
#

not if youve used it

thin plover
#

and try to talk but idk

livid tapir
#

if youve used your vip it will not be refunded

thin plover
#

well there you go ^

livid tapir
#

chargebacking in any form will also result in a perma ban

topaz thicket
#

Hacker on 2x eu, how do I report?

marble mantleBOT
#

Hey, @topaz thicket

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

tidal dew
#

Why would we be concerned with permabans if we have no intention of playing on servers that are not being adminstered? How can you expect players who play in good faith and pay money to want to continue to play with cheaters who face no consequences?

livid tapir
tidal dew
#

excellent.. thanks for your time

reef bluff
#

Why did US long nerf horses and buff auto clickers?

tidal dew
#

FWIW, I would consider having admins available who can verify suspected cheating real-time for paying customers in the future. That would be a good business decision as all this has done is resulted in loss of revenue, and future revenue.

reef bluff
#

Auto clickers going crazy now that we cant push them with horses

#

Is auto clicking allowed?

runic marlin
wispy loom
elfin crescent
#

im stuck on downloading work 4.2 for 10 mins now what do i do?

wispy loom
elfin crescent
#

but ill be in que

#

right?

wispy loom
#

If the server has a queue yes

tidal dew
#

@runic marlin My team has done that in this case, but our tickets will not be reviewed in a timely fashion like before I'm sure. If someone is suspected of using ESP for example, they need to be spectated real time to determine that, but they will be offline most likely by the time anyone looks at these tickets. It is for this reason we're likely done with Rustoria servers sadly.

wispy loom
#

Sometimes happens with Rust unfortunately...

elfin crescent
#

you can check logs

mental dagger
#

Agree with @tidal dew. The hacking on these servers is not addressed by admins. How do I request a refund on my VIP access? I'm done with Rustoria servers.

thin plover
#

if you have used your vip it cannot be refunded like Suiting Ape explained

timber raven
#

The admins do there work as good as they can.

reef bluff
#

Is auto clicking allowed??

#

seems like it

brazen bobcat
#

Well don't you think they should do a better job, especially since you have paying customers?

mental dagger
#

Fine. I'm still done with Rustoria servers. And no they don't. They don't look at the people hacking in real time and instead wait until they are offline to investigate. Ya'll are useless.

reef bluff
#

Remember to stop recurring payments

elfin crescent
#

you can check logs

runic marlin
#

I get my tickets reviewed pretty quickly. You also have to understand the admins have a life outside of rust and all may not be available at all times

mental dagger
#

better yet I think I'll charge back

brazen bobcat
#

What if you went to McDonald's and asked for 2 big macs and all they gave you was one and gave that excuse they did the best they could...

timber raven
#

alright guys take the chatting to #general

#

this chat is for ppl who need help and not for normal talk.

mental dagger
#

we need help. We need hackers banned. Hackers who are active RIGHT NOW

brazen bobcat
#

we needed help but apparently cant do that

elfin crescent
#

kevswe can you help me?

runic marlin
#

?ticket @mental dagger

marble mantleBOT
#

Hey, @mental dagger

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

brazen bobcat
#

did that

mental dagger
#

WE DID THAT

timber raven
runic marlin
#

Then wait patiently

thin plover
elfin crescent
#

ok

#

ok

mental dagger
#

and 12 hours from now we will get a DM that they are not online and nothing can be done.

timber raven
runic marlin
wispy loom
mental dagger
#

I think I'll just find another server with active admins who give a crap. Enjoy my $10 this month. That's the last subscription you're getting from me. These servers are a joke.

timber raven
#

No one is making you to stay

wispy loom
# tidal dew <@206114677640396800> My team has done that in this case, but our tickets will n...

I am sorry to hear you have come to that conclusion

However I can guarantee we have a full team of admins who are doing their best at responding to tickets and banning rulebreakers, including hackers

If you had an insight in the amount of hackers that got banned without tickets and the once that got banned from tickets, you would be amazed at the work we're doing behind the scenes

neat coral
#

i put in a ticket

#

how long does it take to hear anything?

timber raven
#

you guys have to keep in mind that the admins have alot of tickets and other stuff to deal with

neat coral
#

hear anything back from an admin

#

Average wait time?

wispy loom
thin plover
#

cannot put an exact time on it

wispy loom
#

An admin will get to your ticket as soon as they can

mental dagger
#

sounds like there are not enough admins then doesn't it?

runic marlin
#

You don't make anyone admin

mental dagger
#

another reason to not use Rustoria

fleet wing
#

someone can ban apap .sedak he cheating

wispy loom
#

We're always recruiting and training more admins, which is a constant process, but realistically there will never be a 100% full coverage considering admins do this next to their jobs and have their own lives

runic marlin
#

?ticket @fleet wing

marble mantleBOT
#

Hey, @fleet wing

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

fleet wing
#

/ticket

marble mantleBOT
#

Hey, @fleet wing

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

timber raven
#

We on the rustoria staff team do everything we can to help everyone in this community

neat coral
#

f7 reporting hels

#

helps>

wispy loom
trim oxide
#

!appeal

marble mantleBOT
#

Hey, @trim oxide

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Link your accounts to get special rewards in-game.

wispy loom
mental dagger
#

@timber raven does that include comments like "no one is making you stay"?

timber raven
#

Like i said before take it to #general or feel free to dm me

fleet wing
#

thanks for the help with command

runic marlin
#

🙂

neat coral
#

Cool not helpful

#

what is support for

runic marlin
raven mist
mental dagger
#

@neat coral this channel isn't for getting hackers looked at. They clearly DGAF

neat coral
#

I was wondering if anyone could review my case, and help me play on the servers again

raven mist
#

We do clearly care. Or else we wouldnt be discussing this with you.

spare widget
#

Thank you admins for being awesome. I don't have a problem but figured might as well let you know that you're appreciated blobthumbsup

neat coral
#

can you redirect me ?

raven mist
#

Are you talking about a ban appeal?