support

[sinful nebula]

ADMIN HELP PLEASE

[mental moth]

Not an admin but might be able to help

[sinful nebula]

we had our neighbors on our team becuase they were farming metal for us and they got banned for cheating

[mental moth]

!appeal

[marble mantle]

Hey, @sinful nebula

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

You will wanna make an appeal

[covert schooner]

Hello, i need the staff manager please. Could you please tell him to dm him or shall i open a ticket?

[mental moth]

An admin will get to it as soon as possible

[mental moth]

For what do you need him?

[covert schooner]

I need a confirmation that i was part of staff here.

[slow birch]

@balmy cypress or @real wolf Can you help this person please. You will need to add one of these two and wait for them to accept the request then you will be able to DM them.

[covert schooner]

thank you

[sinful nebula]

Jamie can you help rq. Appel on website isnt working

[mental moth]

What does it say?

[sinful nebula]

that im not banned

[mental moth]

How long ago were you banned?

[sinful nebula]

just now. literally running to brad to take it :/

[mental moth]

Try appealing in 10-15 min

It takes some time to sync up

[sinful nebula]

bruh

thats all out kits sitting on the fing floor.............

[balmy cypress]

Added you

[mental moth]

Sorry stuff happens

[covert schooner]

ty messaging you

[mental barn]

Eu main is off?

[sinful nebula]

1-3 business days.....

[mental moth]

Its booting up

[sinful nebula]

you're joking right?

[tacit heron]

where main?

[mental moth]

No i am sorry but admins go trough the appeals as fast as possible

[ancient dune]

We have a limited staff team who has to monitor thousands of players over 24 different servers. It takes time :)

[viral blade]

How much time eu main will be off

[mental moth]

Its booting up

[mental moth]

^

[viral blade]

Main on

[mental moth]

Yea

[sinful nebula]

Is there anyway any admin currently in this chat can help. We literally have vod proof. Been recording all day for yt.

[mental moth]

If you made a appeal you will have to wait

[agile flint]

How much admins on Rustoria)?

[mental moth]

Appeals are the only way to appeal a ban

[ancient dune]

You can include that in your appeal. I'm sorry for inconvenience the wait time causes but there isn't much we can do :(

[mental moth]

Like around 18 maybe 20

[agile flint]

thanks)

can u give ip

of ue main?

[mental moth]

IP: connect main.rustoria.uk:28015

In future you can check #oldserverinfo

[agile flint]

sorry

[mental moth]

All good

[agile flint]

thank u

[sinful nebula]

OK i actually need help. It says I got denied and its final. We literally have VOD proof. I record all my wipes for yt videos

[mental moth]

I am sorry slaydoe but if its denied its denied

[sinful nebula]

...........

[mental moth]

Have you included the proof in the appeal?

[sinful nebula]

no i sent in the appeal before hand.

there has to be a way someone can look again. no way your system is that f'd

[mental moth]

If it was denied its the final decision

[steep root]

bruh what\

[sinful nebula]

LMFAO

[frail wadi]

[mental moth]

Is the admins decision if it was denied you will need to find a new server sorry

[steep root]

so what if someone welse makes a report with the proof proving all of us innocent with @sinful nebula will that get us unbanned because that ridiculous

[slow birch]

Your ban is a temp ban if you try to login you will see a count down. It will be lifted 29/07/2022

[steep root]

we literally did nothing wrong tho like its wronful ban and you guys are speaking to us like its right why not actually help

[flint parrot]

верните второй верст

[mental moth]

You are still gonna need to wait out the timer

[slow birch]

You have been banned for playing with a hacker.

[dull nexus]

ye there on alt accounts now

[steep root]

bro what

[frosty perch]

just got banned for fucking up some kids up at rig wtf

[ancient dune]

VOD likely would be irrelevant too as it doesn't mean you weren't playing witha hacker

[merry flume]

@slow birch can we use VPN on Rustoria?

[ancient dune]

!appeal

[marble mantle]

Hey, @frosty perch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[ancient dune]

Yep:)

[merry flume]

great, do we have to whitelist?

[slow birch]

You can there is not a whitelist or anything for it

[steep root]

they literally conned us bro smh wtf sad face

[merry flume]

ok great, cheers

[dull nexus]

jamie there on there alt accounts

[sinful nebula]

@slow birchdms please :(

[slow birch]

If you can make a /ticket in the server you are playing with as much info as you can then the next free admin will take a look

[sinful nebula]

@slow birch dms please :(

[flint parrot]

We put 2 workbench before turning off the server, we go in, there is no workbench, there is no scrap!

[mental moth]

I am sorry but you will need to get the scrap again

As admins cant intefere with gameplay

[sinful nebula]

@fossil igloo

[fossil igloo]

?

[sinful nebula]

Any chance we could hop in VC. Someone told me you could help with an issue i have

[hasty trellis]

hello my friend got banned for vpn can you unban him 76561198875572805

[fossil igloo]

If your issue is getting banned and your appeal was denied then I can't help you

[mental moth]

!appealru tell him to make an appeal

[marble mantle]

Привет, @hasty trellis
Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://bans.rustoria.co/
Если ваш Discord привязан к учетной записи на https://rustoria.link/ вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.
Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[mental moth]

As we do not ban for vpn

[fossil igloo]

Unbanned

[hasty trellis]

thanks

[sinful nebula]

@fossil igloo I sent you a dm for some clarity on the subject. Would appreciate your time if you would give it a look. Thanks

[stoic belfry]

i got muted for no reason...

[mental moth]

There is always a reason

[stoic belfry]

nope didnt say a thing in chat

[clever socket]

i got gifted a kit pvp and its not working on the server ive done the /auth and restarted my game

[mental moth]

You can appeal your mute at https://bans.rustoria.co/

[ancient dune]

@stoic belfry 🤨

[mental moth]

#payment-support

[stoic belfry]

I DIDNT

[ancient dune]

cM on top ye

[stoic belfry]

yes

#unmute me

[mental moth]

Make an appeal if you think ye were wrongfully muted

[stoic belfry]

k

1-3 business days ?

[mental moth]

Yes

[elfin stone]

What about the server, there is a queue of 5 people in place, server EU Main

[mental moth]

What about it?

[elfin stone]

What's up with the server

[mental moth]

Nothing?

[elfin stone]

I stand 5 in the queue and the queue grows behind me, is the server down ?

[mental moth]

No

[elfin stone]

What's with the server you don't understand ????

[mental moth]

The server is fine

[elfin stone]

Why doesn't it let

[mental moth]

You have to be patient if you are in queue

[elfin stone]

On the server 720 out of 750 I was 5 and behind me there were 10 now 50 behind me

[mental moth]

Ok

[elfin stone]

It would have advanced

[mental moth]

I do not understand the problem

The queue is not moving because people are not leaving

[elfin stone]

Is the server dead ?

[mental moth]

No

[elfin stone]

There are free slots on the server, but it does not allow

[hexed nimbus]

EU main is 32 over cap

so if you are in 5th place there is actually 37 that need to leave before you can join @elfin stone

[elfin stone]

I definitely don't have problems with growth, do I ?

Feelings like everyone is coming in and l've been standing alone for 40 minutes (((

There is clearly something wrong with the server

[hexed nimbus]

there is nothing wrong the population is over max

[elfin stone]

Good, thank you

[hexed nimbus]

so if the bot shows 655/650 then there is 5 more then it can have thats due to vip's in that case if you are on nr 5 in Q you actually have 10 ahead of you because first it has to go to 650/650 and then if somebody leaves the Q moves up

[wild reef]

Hey can I make a ticket

[mental moth]

!ticket

[marble mantle]

Hey, @wild reef

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wild reef]

I just want to stop paying for my vip

It’s charging me every month

[mental moth]

!cancel

[marble mantle]

Hey, @wild reef

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[near halo]

i have subscibed on youtube and followed on twitch but im not getting the points for them

[mental moth]

!youtubelink

[marble mantle]

Hey, @near halo

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

[mental moth]

YouTube link does not work but Twitch should

Did you do /auth?

[near halo]

i just did

[mental moth]

How long ago did you link twitch

[near halo]

5 mins ago

[mental moth]

Try linking it again in 10-15 min and doing /auth again

[near halo]

ok

on the rustoria website unlike twitter it says i have followed whereas twitch is still saying follow

[mental moth]

Try following from website

[near halo]

i have i clicked the follow button thats how i followed

[mental moth]

Ok well just try doing /auth in 10 min

[near halo]

ill check when i next get points in game if i get the twitch one if not ill come back

[mental moth]

It might need some time to sync up

[near halo]

thanks for the help

[hasty trellis]

hello my friend got banned for vpn can you unban him 76561198875572805

[mental moth]

!appealru

[marble mantle]

Привет, @hasty trellis
Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://bans.rustoria.co/
Если ваш Discord привязан к учетной записи на https://rustoria.link/ вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.
Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[mental moth]

We do not ban for VPN

But it might cause issues

[jaunty belfry]

i was just banned for vpn

[stiff widget]

!steamid?

[fossil igloo]

Unbanned

[jaunty belfry]

Sweet N'Low is my steam name

I linked my account to rustoria and did the appeal and got the Appeal Denied this morning

[mental moth]

You should be unbanned as hoppel said

[jaunty belfry]

Awesome I will try logging in now

[weak sail]

bro, i went in ranch for the restart with a sar with 4 bullets cause i killed him with a bow, and now it is despawned how???+

i was there for 3 min

[mental moth]

Have no idea but you will need to find or get a new one since admins cant interfere with gameplay sorry

[weak sail]

all good :/

[jaunty belfry]

All fixed. Unbanned. Thank you guys

[honest onyx]

my steam id is V

[mental moth]

Whats wrong?

[honest onyx]

76561198862765649 m steam id for why ive been muted on rustoria sea main

i just want to know why i got chat muted

[mental moth]

You probably know why you were muted

You can appeal your mute at https://bans.rustoria.co/

[hexed plinth]

I've joined the discord and I have boosted, but its not giving me the kits

[mental moth]

Did you do /auth?

[sinful ibex]

im playing on rustoria us main and trapped a guy in my airlock, i hitted him twice with crossbow, lefted him at 11 health, then waited 5 mins till i opened door again and he wasnt there anymore, not even a body or bag

[hexed plinth]

Yes

[sinful ibex]

there was no way he could scaped my airlock

[mental moth]

Have no idea lol

[mental moth]

How long ago did you link it?

[hexed plinth]

I've been trying for the last 2-3 days

I've just left it so it can sync but after 2 days I would have expected it to . I press link, it gets me to login but no luck. Also missing my donator role on discord.

[mental moth]

I have no idea maybe @hexed nimbus will be able to help

[sinful ibex]

HES BACK AT MY AIRLOCK @mental moth

WTF is going on, help pls

[mental moth]

Maybe he logged out but his body didn't show

[sinful ibex]

what can i do

is he just going to disconnect and stay on my airlock forever?

[hexed plinth]

Take him out

[mental moth]

Maybe he glitched out the first time but he shouldn't be invisible forever

[sinful ibex]

kaylen can i bag you ?

help me out here, im out of cloth and food, no health left

[hexed plinth]

I'm on US 5x Zeus.

[hexed plinth]

Was in relation to my enquiry or marcosgr?

[mental moth]

Yours

@sinful ibex please move to #general

If yo do not need support

[sinful ibex]

but this guy is literally cheating XD

[mental moth]

There is no cheat that makes him invisible or go trough walls but you can make a ticket with

/ticket add (info)

[sinful ibex]

thx

[livid tapir]

It’s a bug

Just restart your game

[versed nebula]

Is the leader boreds fixed

[mental moth]

They should be working

[versed nebula]

I’m clicking on leader boreds still not loading

[raven mist]

Did you login on the top right?

[teal mural]

!report

[marble mantle]

Hey, @teal mural

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

i got banned for playing with a cheater but i didnt know he was cheating

[mental moth]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

You will wanna make an appeal on the website and a admin will check it asap

[cyan dagger]

/ticket

[marble mantle]

Hey, @cyan dagger

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[cyan dagger]

!appeal

[marble mantle]

Hey, @cyan dagger

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rapid ruin]

/ticket

[marble mantle]

Hey, @rapid ruin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rapid ruin]

!appeal

[marble mantle]

Hey, @rapid ruin

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[spare forge]

yo @mental moth

[mental moth]

?

[spare forge]

can u talk in call?

if i join the call u in

[mental moth]

About?

[spare forge]

undephen

[mental moth]

One sec

[spare forge]

k

[brisk pier]

How do i create a ticket to get unbanned

[livid tapir]

https://bans.rustoria.co/

[safe mica]

Crates nott respawning after crash?

[mental moth]

Don't think they respawn after crash only after restart i think

[brisk pier]

hey is there a way i can talk to a admin

[mental moth]

About?

[safe mica]

wtf

[livid tapir]

^

[brisk pier]

apeal for a banned

[safe mica]

so labs and all monuments are useless?

[mental moth]

Make an appeal is the best way to get in touch with an admin

Have you made one?

[brisk pier]

yes

my buddy got unbanned

[mental moth]

You will have to be patient until an admin reviews it

[brisk pier]

they did

a while ago

[mental moth]

So you got a response?

[brisk pier]

yes

[mental moth]

And what's the problem?

[brisk pier]

they denied it and me and my buddy were playing together and he got unbanned so i wanted to try again

[mental moth]

If it got denied you wont be able to make another one sorry

You will need to find a new server

[brisk pier]

My friend got unbanned

[mental moth]

!report

[marble mantle]

Hey, @delicate pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Please do not call them out

[delicate pulsar]

!report

[marble mantle]

Hey, @delicate pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Because he got unbanned it doesn't mean you would get too

It depends on the kind of the ban

[light canyon]

Why im not moving in queue, but on battlemetrics i see how 20 players left and joined the game?

[mental moth]

Battlemetrics is not always correct with that kind of stuff

But it also cloud have been vips maybe idk

[delicate pulsar]

/ticket

[marble mantle]

Hey, @delicate pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[latent fox]

i dont know where else to go, my friend built this for wide gap peaks but i cant build it my self any help would be much appreciated

[mental moth]

Support is not really for these kinds of questions

Maybe some building discord

[frail solar]

Are you allowed to help with bugs such as not being able to leave a vehicle due to a bug?

[feral bobcat]

F1 kill would be a good start

[frail solar]

yeah kinda on oil

and stuck on a mini that wont let me leave it

[mental moth]

Nope admins cant interfere with that sorry

You will need to F1 kill

[grand shuttle]

I need to talk to an admin. I keep getting kicked and asked to talk in discord

[mental moth]

What name does it say?

[mellow tundra]

We're on it frostyy

[grand shuttle]

@mellow tundra it won't let me talk keeps saying disconnected

[mellow tundra]

ty tho

[grand shuttle]

76561198972827496

[graceful crypt]

Are berry bushes disabled on 10x server eu?

[mental moth]

Yea i think so

[graceful crypt]

Why?

[mental moth]

Performance i think

[graceful crypt]

ok

sad

[pseudo veldt]

Hey US Small is down

[mental moth]

Give it 15 min to reboot it self if it doesn't i will let admins know

[serene island]

@mental moth take a look at my ticket when u can pls sitting in que for no reason right now

[mental moth]

Only one admin has access to payment support tickets

And im not an admin im a mod

[serene island]

oh lol my b

@mental moth is that admin on? not tryna be annoying but i spend $$ to NOT be in que lol

[mental moth]

Don't know but he is doing these tickets as fast as possible

You will just have to be patient

Sorry

[serene island]

must be some type of prank going on surely ?

[mental moth]

Why?

[serene island]

been in que 50 mins

for no reason

[mental moth]

I am sorry but you will just have to wait until the admin looks at the payment ticket

[final raft]

where can i talk to an admin in private?

[mental moth]

About?

[final raft]

bans

just need some information and etc

[mental moth]

They don't disclose any info about bans

[steady mason]

was the rustoria monthly server wiped?

[final raft]

its about my ban tho @mental moth

[steady mason]

i'm so confused

[mental moth]

#oldserverinfo

[steady mason]

its nothing showing up in there but i think it wiped?

[mental moth]

!appeal you can make an appeal but they don't give any info besides the ban message even for your ban

[marble mantle]

Hey, @final raft

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

Which one?

[steady mason]

US long

[mental moth]

It did not wipe

[steady mason]

the map is wiped but it isnt reported?..

[final raft]

is there a way i could just dm and admin?

[steady mason]

it did wipe I believe? maybe I'm crazy

[mental moth]

Are you sure you connected to the right server?

[mental moth]

Its monthly

[steady mason]

I think so 🤓

I know, perhaps I'm Crazy

[mental moth]

You can dm but like i said they don't give any info besides the ban message

[final raft]

k who should i dm in ur opinion?

[mental moth]

I don't know but i would recommend just making an appeal if you did not and waiting

[final raft]

i did

[mossy rock]

!appeal

[marble mantle]

Hey, @mossy rock

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

I would recommend just waiting then

[languid thicket]

where can i appeal

[steady mason]

@mental moth are you sure the map was not changed?

[west mica]

!appeal

[marble mantle]

Hey, @languid thicket

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[steady mason]

I'm 95% certain US long was the monthly server i was on. I remember it well

[mental moth]

When were you last on?

[steady mason]

last night

I'm just so confused, it was the only monthly server in my server history

[raven mist]

Whats your steamid?

[steady mason]

my steam ID is 76561198210765383

I mean I could be mistaken, But I Could've sworn it was the same server

[raven mist]

you played Rustafied.com - US Long III 16 hours ago

[steady mason]

❤️

I love you I'm sorry I'm Incompetent

[raven mist]

no problem ^^

[stoic hawk]

is this where i can get a mod?

or admin

[feral bobcat]

yes, how may i help you :)

[stoic hawk]

in a server stuck in a door

EU small on oil rig

[feral bobcat]

You need to find a way out yourself, since admins do not interfere with the gameplay.

[stoic hawk]

right

[feral bobcat]

Try moving spam jumping etc

[stoic hawk]

its not possible i need a tp out

[feral bobcat]

if that ain't working sadly u have to F1 Kill

[stoic hawk]

tried everything

[feral bobcat]

Yeah, sadly nope.

[stoic hawk]

ok but its not interfering my team is here we just got crate and killed counters spectate yourself and see

[feral bobcat]

tping you out would be interfereing, since it is a rust bug it suggest for you to report it via the F7 menu.

[rain matrix]

hey i need to speak with an admin

[mental moth]

About?

[rain matrix]

not about the ban stuff, about a group

[stoic hawk]

cheers for ur help 🙂

[wild tiger]

excuse me how to create a ticket?

[mental moth]

!ticket

[marble mantle]

Hey, @wild tiger

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

To report them?

[wild tiger]

yeap

[rain matrix]

we cant necessarily report them since they are name spoofing

[feral bobcat]

do this ingame. /ticket add (reasoning behind the ticket)

[mental moth]

You can just use their current name admins will find it out

[rain matrix]

we cant, as soon as we try to f7 its changed or we cant find it

[mental moth]

Using the ticket

./ticket add (info)

That way

[elder shoal]

how can i refund a vip?

[mental moth]

!refund

[marble mantle]

Hey, @elder shoal

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[rain matrix]

so how exactly do i go about filling the ticket with info, i made it and gave their base cord, the last name we saw/remember, and what they are doing. is that good

[mental moth]

./ticket add (include all the info here)

In game

[rain matrix]

ok

[mental moth]

Yea that should be good

[sullen copper]

Why am I banning him ? 180 days from Vac ban

[mental moth]

VAC bans have to do nothing with rust

What are you trying to say?

[lucid python]

did [EU] Rustoria.co - 2x Vanilla roll back because i just lost a bunch of stuff

[mental moth]

No

[lucid python]

how did I lose it then

i logged out at outpost for like 20 min

[mental moth]

Did you die?

When you came back on?

[lucid python]

no

[mental moth]

Have no idea

[lucid python]

I died by the same player i died earlyer when I first joined the server

[mental moth]

Ah then outpost probably killed u

[lucid python]

my bag isnt there

[mental moth]

Don't know sorry

[lucid python]

so i cant get it back

[mental moth]

Nope sorry

[lucid python]

i have a clip of my inv before i left

[mental moth]

Admins don't interfere with gameplay

[lucid python]

bro wtf i just wanna continue playing

i dont wanna farm all that again

[mental moth]

Yea i understand but admins cant return lost items sorry

[fluid geyser]

Why did i get banned for hacking ? havent played in months

[mental moth]

!appeal

[marble mantle]

Hey, @fluid geyser

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[lucid python]

...

[fluid geyser]

nah dude im not doing that stupid shit fuck i just wont play

[mental moth]

[lucid python]

shit ass server scammed me

[fluid geyser]

its stupid lmao

[mental moth]

How did it scam you?

[lucid python]

lost my stuff to the void at outpost

[raven mist]

you logged out at outpost which means outpost killed you

[mental moth]

^

[lucid python]

why my stuff gone then

[mental moth]

It probably despawned

[lucid python]

bags dont despawn in 20min

[raven mist]

Depends on what items were on your body bag

[lucid python]

how does that work

[raven mist]

Body bags stays at the tier of the stuff ( timing )

[lucid python]

from my understanding if ur bag decays everythings gone but bags last longer than 20min so i dont really get why my stuff is gone too

[raven mist]

Depends whats in the bag, anyways. Nothing we can do about that unfortunatly. Just please do not log off in outpost

[plush harness]

ayo just got a eac ban was literally swimming from lighthouse with a bow

how i make a ticket

[raven mist]

we do not handle eac bans

whats your steamid?

[plush harness]

madgieo1

[raven mist]

!steamid

[marble mantle]

Hey, @raven mist

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

please use this link above

[plush harness]

76561199258153694

[raven mist]

are you sure you got a eac ban and not a timeout?

[plush harness]

says temporary just dont want that shit on my acc

[raven mist]

Mind showing me a screenshot of the exact error message?

[plush harness]

temporary eac ban

ok in dms or here?

[raven mist]

can do in dms

[slow tangle]

why is everyong getting banned for no reason

[raven mist]

?

[plush harness]

shenzyy a goat fr pay this man

[slow tangle]

did you get unbanned or what happend?

[plush harness]

yeah all sorted

[raven mist]

its an eac temp ban, out of our control

[slow tangle]

but why what happend

[raven mist]

Most likely due to lagg spikes

[slow tangle]

so lagging gets you banned

[raven mist]

No, it can just time you out for a few mins by EAC

[slow tangle]

oh ok

[keen carbon]

what happend to the labs on US 3x

[mental moth]

What's wrong with them?

[keen carbon]

1 story

[mental moth]

They might be broke

Don't know

[raven mist]

i think thats only a map visual bug

[toxic shard]

taking care of it thanks

[undone garnet]

@toxic shard

[near halo]

l

[ancient dune]

?

[pulsar crypt]

Hello, mistakely i made payment for Main insted of EU medium! can i transfer it to medium ?

[mental moth]

Have you used it?

[pulsar crypt]

main ? nope

just 1 min ago payed )

[valid sequoia]

/ticket

[marble mantle]

Hey, @valid sequoia

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[ancient dune]

#payment-support
The ticket may take some time as there are only limited people with permissions to view it

[mental moth]

If you haven't connected to the wrong server you can open a #payment-support

[dim plinth]

/ticket

[marble mantle]

Hey, @dim plinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[robust olive]

how do we go about getting our kits back from a cheater is that possible

[mental moth]

Not possible

[robust olive]

stupid game is stupid

[mental moth]

Admins don't interfere with gameplay sorry

[mental moth]

Happens sorry

[undone garnet]

you should be banned for being 40 deep on medium

[ancient dune]

chadding out

[robust olive]

nah thats dumb like they just rolled 4 of us we all reported and then he got banned all with in 5 mins and we cant get out kits back or even find out where they stored it?

[mental moth]

Nope you will need to find out and raid him

Sorry

[ancient dune]

Nope as the admins don't interfere with gameplay in any way. I know it sucks to lose loot like that but we really can't help :(

[rocky parcel]

@coarse prairie @toxic shard

rustoria eu medium
advertisement

[mental moth]

Lol

[civic cipher]

Yo

[ancient dune]

🤨 why it cropped tho

[rocky parcel]

they have chatlog

[civic cipher]

I may have said some fucked up shit and got banned

[mental moth]

What's up?

[mental moth]

!appeal

[marble mantle]

Hey, @civic cipher

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[sinful bramble]

Can we get more info towards our situation my team and i got falsely banned yesterday 6 man for playing with a hacker and that guy was not even hacking idk if mods or admin can check the gameplay of him and us all but please do and update us thank u

[mental moth]

Have you made an appeal?

[civic cipher]

i will

[mental moth]

If you did you will have to wait on the answer on it. Admins also cannot share any other info then the ban message.

[sinful bramble]

Okay sweet thank u

[clear echo]

admin

i waited my 180 days

[mental moth]

Not an admin but whats up?

[mental moth]

On the game ban?

[solar sleet]

that's alot

[clear echo]

but it wont let me make a unban

[clear echo]

ya

[solar sleet]

@past crane lets go talk to frosty

[mental moth]

You should be able to connect

Without getting banned

[solar sleet]

in the chitchats

[clear echo]

oh

[mental moth]

On sec

[clear echo]

ok i just looked and its bin 2 days sins 180 so i was going to make a ticket

[mental moth]

@clear echo you will need to make an appeal actually

[clear echo]

but it just said i couldnt

[mental moth]

It says you are not banned?

[clear echo]

it said i needed 55 days

oh ok let me check

[mental moth]

Try making one and tell me if u are able t

[clear echo]

ok

[toxic shard]

I reopened your previous appeal

you just need to wait now

[clear echo]

oh

[solar sleet]

LOL DRUNK CAN'T COUNT

[clear echo]

ok thanks

[civic cipher]

Yo

So what i do after i do the appeal, it says go to discord and sam

[west mica]

@gleaming hound

[normal kettle]

!appeal

[marble mantle]

Hey, @normal kettle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[gleaming hound]

Hey can you join #368790610783764480 ?

[dark grail]

!appeal

[marble mantle]

Hey, @dark grail

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dark grail]

guys i need help not even banned, my friend is stuck in a really wierd thing, he cant hear or see anyone around him nor move and has smt rly wierd above his healthbar

@gleaming hound sorry for the ping but its urgent

[mental moth]

Has he tried restarting the game?

[dark grail]

yep and pc

[civic cipher]

I’m here sorry for the wait

[dark grail]

he joined other servers they were fine

[mental moth]

That's weird

[dark grail]

i send a ss in dms

[mental moth]

Yea i don't know i will let an admin handle it

[civic cipher]

Can u not hear me

[feral bobcat]

@gleaming hound

[civic cipher]

Sorry I might leave then rejoin

[feral bobcat]

Please wait patiently for sam to respond

[dark grail]

[split oar]

!appela

!appeal

[marble mantle]

Hey, @split oar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[young stump]

i cant create a clan on rustoria.co/create-clan

[mental moth]

What does it say when u try to

[young stump]

Failed to create clan

Ensure the name isn't taken. If the issue persists, please contact support.

I have tried with 1M names

[mental moth]

Don't know i will let an admin handle it

[primal crane]

yo any admins on?

[mental moth]

Not an admin but might be able to help

[primal crane]

well theres a straight up cheater on EU small. like a prope obvious one. just not caring and aimboting people

We have sent tickets in

[stark granite]

@99

@inner sigil

[mental moth]

If you reported him be patient

[young stump]

@mental moth how's it going

[marble mantle]

Hey, @young stump

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[compact parcel]

Just a friendly reminder, this channel is reserved for support related questions only, any non-support chat can be discussed in #general

[ancient dune]

Thank you o wise one 🙏 🙏 🙏

[quiet linden]

hi, I was banned for nothing can you help me?

[marble mantle]

Привет, @quiet linden
Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://bans.rustoria.co/
Если ваш Discord привязан к учетной записи на https://rustoria.link/ вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.
Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[noble junco]

im sure u were banned for nothing retard

[elfin sandal]

!appel

!appeal

[marble mantle]

Hey, @elfin sandal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[quiet linden]

so it is

[elfin sandal]

its there like a 90 alt unban like on other popular servers

@mellow tundra

[mental moth]

If you got a alt game banned account it needs to be 180 days old

[slim spoke]

!appeal

[marble mantle]

Hey, @slim spoke

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[toxic harness]

hi i got banned for no reason

[mental moth]

When you get banned you can see the reason

[warped vine]

Are you able to remove a cheaters base?

[mental moth]

Nope they don't

[warped vine]

Why, He got banned

[mental moth]

Admins cant interefere with gameplay

[toxic harness]

it sees that i got VAC banned

[warped vine]

He got banned tho, and flew through walls and deeped on

thats lame

[mental moth]

Vac bans have nothing to do with rust

[toxic harness]

its the server right

[mental moth]

!appeal

[marble mantle]

Hey, @toxic harness

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[normal magnet]

Can I talk to n admin?

[mental moth]

Not an admin but might be able to help out

[normal magnet]

mind voice chatting?

[mental moth]

Cant atm

[subtle sandal]

admin plz look into this this isnt correct

[ancient dune]

?

[subtle sandal]

all lil clan has been banned

[ancient dune]

!appeal @subtle sandal

[marble mantle]

Hey, @subtle sandal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[subtle sandal]

i already did and members are actively submitting their apeals

[elfin cliff]

are you lil lemon

[subtle sandal]

yes

[ancient dune]

appeals take 1-3 business days

[elfin cliff]

thats fucked yo im the kid u gave a sar to

[subtle sandal]

i dont cheat or if i knew there was a cheater i would have left the team

[mental moth]

Please move to #general if yo do not need support

[subtle sandal]

ok

[elfin cliff]

dms

[ancient dune]

If you have made your appeal all yo can do is wait :)

[normal magnet]

So heres the issue, our whole team got banned, we have not been informed why

[mental moth]

There is a reason when u get banned

Have you made an appeal?

[normal magnet]

it was a mistake since none of us cheat

[ancient dune]

it will say why when u try to connect :)

[mental moth]

!appeal

[marble mantle]

Hey, @normal magnet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mystic vine]

how are you going to ban us and not tell us who it is were being told were being raided probably by your "reporters"

[normal magnet]

did, got banned for playing with a hacker, but no one got banned for hacking

[mental moth]

Admins cannot disclose that info

[normal magnet]

not one person notification was baanned for hacking, and it doesnt say anywhere who is cheating, makes no sense

[mental moth]

If you got banned make an appeal

[normal magnet]

did, but now our base is getting raided because we got false banned

[mental moth]

Like i said admins only give the ban message

[ancient dune]

We do not release information on our bans. And we do not ban simply off reports. If you have made an appeal all you can do is wait :)

[jagged flume]

how i can report some1

[mental moth]

!report

[marble mantle]

Hey, @jagged flume

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[ancient dune]

Unlikely for it to be a false ban. You may have a cheater you are unaware of

[inner wedge]

!appeal

[marble mantle]

Hey, @inner wedge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[jagged flume]

/ticket

[marble mantle]

Hey, @jagged flume

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

If you made the appeal guys you will need to wait for the answer

[normal magnet]

awesome, seems like fun, gotta love staff, takes 4 days to ban cheating clan 3 times, been on this server months, and get banned for association with no explanation

[mental moth]

Admins are working really hard and it takes them time

[ancient dune]

As I have said previously, the admin team does not give out evidence for our bans. Appeals do take some time as we have a limited staff team monitoring thousands of people over 20+ servers. Sorry if it inconveniences you but its unavoidable:/

[jagged flume]

man some people are toxic i need to report

[mystic vine]

how am i going to know who not to play with if its even real??

[mental moth]

In VC?

[jagged flume]

in game chat

[mental moth]

Can u send me screenshot?

[jagged flume]

yeah where

[mental moth]

Dm or here is fine

[jagged flume]

they keep send bad words in chat

[mental moth]

Can u dm me?

[subtle sandal]

we will be patient

[normal magnet]

dmin team doesnt need to do anything, thats fine, but its unrealistic for 6k plus accounts to get banned with association with cheater, then get told tough luck about finding out any information

[mental moth]

Make an appeal if u belive you were falesly banned

[gleaming hound]

@quiet linden Hey, are you able to join #368790610783764480

[mystic vine]

admins association with e23 us long geegee

[mental moth]

Admins do not play

Or intefere with gameplay

[subtle sandal]

plz assist admins we are actively being raided

ggs

no longer buying vip on this server

[mental moth]

have u made a ticket?

are they cheating?

[subtle sandal]

yes

no no one is cheating

[slim spoke]

hey frosty how long does it take for me to talk to a admin. im currenlty waiting in "waiting for support"

[subtle sandal]

false ban we are getting raided someone is prepared already to raid us

this is ridicoulous

[mental moth]

If you made an appeal be patient

I am sorry but you will need to wait

[mental moth]

About?

[slim spoke]

a ban on rustoria us long. just wanna talk to someone and get some answers ya know

just wanna talk thats all

[ancient dune]

Have you appealed?

[subtle sandal]

everyone has

we have heard that they are in our core gg

[slim spoke]

yes i have appealed

[ancient dune]

As I have said multiple times now, appeals take 1-3 business days. Please be patient

[ancient dune]

What were you banned for

[subtle sandal]

association to hacker

[slim spoke]

im assuming association. im not sure if someone was cheating or if it was false ban

im just lost and confused thats all

[subtle sandal]

no one is cheating

we think its report spam

[ancient dune]

If you were banned for playing with hacker someone is cheating. We do not ban off report spam each ban is thoroughly investigated before it is placed.

[subtle sandal]

facepunch banned us

not rustoria

[ancient dune]

If you were banned for association that would be a rustoria ban

If one of your teammates has been gamebanned then you will have to appeal that directly to EAC as we don't handle that

[subtle sandal]

someone spam reported the person who got gamebanned

[ancient dune]

That, again, doesn't work that way

If someone spam reports someone they don't get banned. And if your teammate has been gamebanned they need to appeal to EAC not us

[sinful bramble]

@ancient dune can u check the dms

[ancient dune]

did

[subtle sandal]

idk dawg all i know rt now is we dont know whats going on, our whole team got banned, we got fully raided

in a matter of like 2 minutes

[fossil igloo]

You don’t get banned for spam reports.

[slim spoke]

Lemon we were banned by rustoria not eac

[subtle sandal]

oh ok

[slim spoke]

At this point we just gotta be patient

[ancient dune]

Again, as I have said multiple times now, you will need to wait for your appeals to be reviewed by the banning admin. Sorry I couldn't help further

[lapis latch]

yall got time outed from eu medium?

[subtle sandal]

yeah excatly patience is key

[slim spoke]

Base is gone nothing we can do

[lapis latch]

got time outed before opening an airdrop

[fossil igloo]

If your friend got EAC banned then you all got banned as well, you will be unbanned in 7 days.

[slim spoke]

Yup

I just want to figure who was cheating

[fossil igloo]

Will check in a second

[slim spoke]

Thank you very much!

[fossil igloo]

https://steamcommunity.com/profiles/76561199244885256

[ivory escarp]

YO

[slim spoke]

Z IS CHEATING TF

[ivory escarp]

HACKER OR ADMIN? any admin

[marble mantle]

Hey, @ivory escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Make a ticket

An admin will check it asap

[ancient dune]

He's gamebanned so yes

[slim spoke]

thanks for the help boys

[ancient dune]

no problem 😊

[subtle sandal]

I’m sorry for waisting your guys time LIL Z had warzone cheats and EAS detected

[haughty jay]

https://i.gyazo.com/259958717bc219d963e4f14b9ab4c170.jpg can i get an admin to spawn a boat in my open core? SERVER IS RUSTORIA US MEDIUM NAME IS niko!!!!!

this pool is unfinished without a boat...

[subtle sandal]

I’m sorry again for being rude have a good day

[ancient dune]

push from the ocean

[subtle sandal]

Can’t trust anyone no more

[ancient dune]

You can appeal that to eac but we can't do anything about that

[subtle sandal]

Idc I’m not talkin to that dude ever again lied to my face

I’ll just wait for the unban have a good day cats sry again

[haughty jay]

pls <@&274971100184576010> i need a boat...

[ancient dune]

Don't ping admin team unnecessarily please

[obtuse oasis]

ADMIN THERE IS A CHEATER

[ancient dune]

!report

[marble mantle]

Hey, @obtuse oasis

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[obtuse oasis]

lol we lost 3 ak kit

[slim spoke]

I’m just clarifying. If I got banned for association will it only be a 7 day ban ?

[mental moth]

admins cant return lost items

sorry

[mental moth]

I think so

If you appealed

[slim spoke]

Yup I did thanks

[mental moth]

[near halo]

hi

[ancient dune]

hi

[fossil igloo]

Correct

[onyx hound]

yeah this pecker johnson the 2nd on 3x no bp max 6 bi weekly

cheating im pretty sure lol

[odd falcon]

Why does my game keep saying disconnected hacking??????? no other servers besides one server

[mental moth]

!appeal

[marble mantle]

Hey, @odd falcon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[odd falcon]

Would there be a reason for it??

[onyx hound]

cheating? lol

[odd falcon]

Yeah ofc but i dont cheat... and thats usually a ban im pretty sure

it just says disconnected

[fossil igloo]

Post your steamid @odd falcon

[odd falcon]

76561197994361280

I think

[mental moth]

!report make a ticket and do not call them out

[marble mantle]

Hey, @onyx hound

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vapid spire]

can i get unmuted

!report can i get unmuted

[marble mantle]

Hey, @vapid spire

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[vapid spire]

/ticket

[marble mantle]

Hey, @vapid spire

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[spare widget]

You can submit a mute appeal on https://bans.rustoria.co/

[lapis lance]

!appeal

[marble mantle]

Hey, @lapis lance

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[carmine moss]

How do i know if my ticket was added if I did it through the ingame system?

[spare widget]

You should be able to do "/ticket list" in-game which will display your tickets in the F1 console I believe

If you did "/ticket add (your report)" then it would work on all but the RTG servers

[carmine moss]

Thank you!

[lament vector]

https://streamable.com/nt9s30

is this muteable?

[livid tapir]

No send steam I’d @lament vector

[placid hinge]

can IB tummy get muted for this ? Steam ID: 76561198880543462

[ancient dune]

Server?

[placid hinge]

Rustoria Medum EU

[near halo]

hey is irl threats bannable

[mental moth]

Mutable

Can u pm me

[near halo]

yes

[limpid vigil]

/ticket

[marble mantle]

Hey, @limpid vigil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[limpid vigil]

How can I create a support ticket ?

[mental moth]

About?

[limpid vigil]

About I get in the server for one second then I got kicked

[mental moth]

What did it say when u got kicked?

[limpid vigil]

reason : playing with hack

thing is Im using VPN , I think I got connect with the hacker player

Are you Admin ?

[mental moth]

@timber bridge

[mental moth]

No

[timber bridge]

Please send me your Steam ID I will check for you.

[limpid vigil]

k

[timber bridge]

You can get you steam id @ https://rustoria.co/getmyid

[limpid vigil]

https://steamcommunity.com/profiles/76561198273814371/

netspl0it you still there ?

[timber bridge]

Yes sorry one moment.

[limpid vigil]

k

[radiant helm]

how do I get discord kit after joining does it just work with my discord and steam being linked?

[mental moth]

Did you link your steam/discord

[radiant helm]

To my discord?

[mental moth]

i meant if you linked your discord

on the website

[radiant helm]

oh alright

done

[mental moth]

Do /auth in about 10-15 min and u should have it

in game

[limpid vigil]

76561198273814371

anyone can help ? need get in the server

[mental moth]

Be patient he is looking at it

[limpid vigil]

k my stomach hurts right now

[mental moth]

Ok

[limpid vigil]

[livid tapir]

Take a tums 🙏🙏

[radiant helm]

Mint can help stomach aches too lol

[livid tapir]

Good add

[timber bridge]

Hello I have fixed it for you wait 5-10 minutes and try to reconnect.

[versed turret]

We bought a boat on the 5x no bp and it is glitched

it spawned a trash pile right on it so we cant even move or get a new one

[limpid vigil]

thanks guys

I need get some sleep

[mental moth]

Sorry but you will need to buy or find a new one

[limpid vigil]

hurts so much

[mental moth]

Admins do not interfere with gameplay

[versed turret]

Well id love to buy a new one but their fishing village quite literally is unusable because it allows trash piles to block the dock

[livid tapir]

Make a ticket

Admins will investigate

[versed turret]

man im just waiting this trash pile out

[livid tapir]

I mean u go out to the ocean or on beach and shoot the barrels it’ll disappear fast enough

[versed turret]

you cant shoot them in safezone

[livid tapir]

If you aren’t in safe zone they can be shot

[ornate sluice]

Yo are there any admins on?

[mental moth]

Not an admin but might be able to help

[ornate sluice]

There are 100% hackers in my game rn

[mental moth]

!report

[marble mantle]

Hey, @ornate sluice

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

You want to make a ticket and admin will check it asap

[ornate sluice]

thanks homie i dont have proof because i didnt realize i needed to screen grab, but me and my friends first hand have watched them do it

[livid tapir]

They’ll probably still be cheating when an admin investigates

[mental moth]

if they are

[livid tapir]

Just don’t call them out in chat and it’ll be fine

^

[meager narwhal]

i got kicked from the solo duo trio for having more than 3

[mental moth]

!appeal

[marble mantle]

Hey, @meager narwhal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

You will need to make an appeal

[ornate sluice]

Admittedly I talked shit about them hacking before i realized i could go this route but theyre still on and i didnt mention reporting them

[livid tapir]

🤷‍♂️

[mental moth]

Should be fine hopefully

[livid tapir]

Is what it is

[meager narwhal]

i am about to get raided

[mental moth]

Yea i am sorry but you will need to wait for an answer

[livid tapir]

Appeal process takes 1-3 days

[meager narwhal]

we replaced a teammate

and ig we forgot to wipe tc? idk how it works, but basically we wanted to show a new player how to play

how does getting banned for having over 3 work?

[mental moth]

You would need to clear everything

Code locks,tc,etc

[meager narwhal]

was it cuz someone reported us? and on the appeal website it is saying that im not even banned

[mental moth]

No its not a report i think is an auto thing

[meager narwhal]

yikes, i have a million externals, and we had a clan and all we did was kick him from the clan

[mental moth]

But you are gonna have to wait for an appeal sorry

[meager narwhal]

fuck are there any admins on

[mental moth]

There are and are working on tickets and appeals as fast as possible

[meager narwhal]

damn okay

[shut nymph]

this is fucked

[near halo]

yo why is disconnct me and say ban evation?

[mental moth]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

it means you tried to evade a ban on another account

[near halo]

hmmmmmmmmm

weird this is same steam

[mental moth]

Make an appeal if you believe its a false ban

[shut nymph]

im paids teammate are we going to be able to see the server tn so i know?

[mental moth]

I do not understand you

[near halo]

done I made a appeal

[shut nymph]

i as the guys teammate Paidathally i was just asking if we would be able to appeal the ban tonight

[mental moth]

Please be patient appeals takes 1-3 days

[shut nymph]

might as well wait for the ban to be over lmao

[mental moth]

!appeal

[marble mantle]

Hey, @shut nymph

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

lol last thing I did on server was run train tunnels and got offline lol

[shut nymph]

!appeal

[marble mantle]

Hey, @shut nymph

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[shut nymph]

too much work

[mental moth]

Why?

You just fill out some stuff

But is always up to you

[meager narwhal]

we did

[mental moth]

Then you will just need to wait

[ornate sluice]

@mental moth I’m getting off for the night, can’t do much with those dudes lurking. I forgot to put their names in my ticket but I assume an admin will reach out or something?

[mental moth]

Don't know if admin can do much without names

[ancient dune]

If you haven't put steamids or user names in the admins can't do anything

[meager narwhal]

rip we are getting raided rn

[ornate sluice]

I’m so dumb 💀

[mental moth]

All good but you would need to make another ticket with their names or steam ids

[meager narwhal]

is there any way to get an admin to look ay my ticket

[mental moth]

You would just need to wait

[meager narwhal]

like right now

[mental moth]

For the appeal i am sorry

[meager narwhal]

ughhh i just wanted to be able to defend man :/ we knew the raid was coming offline or online

[mental moth]

Yea i understand but nothing much can be done but other then just to wait

For the answer on appeal

[meager narwhal]

well its a 3 day ban, all that really matters is being able to defend literally right now

[mental moth]

Like i said you just need to be patient sorry

[ancient dune]

As frosty has stated repeatedly to you, you will have to wait for the appeal to be answered. As this is no longer a support matter please take it to #general :)

[fair inlet]

I’m trying to get a hold of nat is that possible he’s just not responding

[mental moth]

He is probably busy

[fair inlet]

Well kinda sucks cause I can’t do anything then

[mental moth]

You will need to wait until he responds sorry

[fair inlet]

Damn bros playing counter strike

Mine as well sleep lmao

[still pier]

i NEED help

what happen for eu med air drop

just disappear 3,and then my red card also disappear

[mental moth]

If your stuff disappeared nothing much admins can do

Although stuff does not magically disappear

[mental moth]

As admins cannot interfere with gameplay

[still pier]

I just ask why air drop disappear

wtf

[mental moth]

Have you called it?

[native osprey]

hello

[still pier]

yeah sure

sad bro I just lost 20 hqm

[native osprey]

banned from the server by mistake. who can help?

[mental moth]

!appeal

[marble mantle]

Hey, @native osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

I am sorry

[still pier]

nvm

I just want to report this question

[fossil igloo]

Whats your steam id?

[radiant helm]

hey I subscribed, followed on twitch, and followed on twitter and it says my twitch isnt following even though i am and I also am on youtube

[mental moth]

YouTube link does not work

However twitch should

[radiant helm]

it just still says follow

[mental moth]

How long ago did you follow twitch?

Or tried to

Can you try following it again and then doing /auth in game in about 10-15 min

[subtle harbor]

rustoria eu medium drone shops are half gone was 6 now only 3 there

[ancient dune]

@fossil igloo

[fossil igloo]

yeah uh oh

you guys will be fine

[radiant helm]

I did like maybe an hour ago

It still just says steam and discord

[mental moth]

^

[radiant helm]

Just did ill be checking again in 15 minutes

[mental moth]

Wrong emoji

[strong bane]

Been following twitch and twitter ( started yesterday ) but get no rewards for that, it say on the linksite that i am following both twitter and twitch, steam and discord works.

[nimble prawn]

i need help

[lime solar]

/ticket

[marble mantle]

Hey, @lime solar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[tidal nebula]

Boosted the discord but still cant claim booster kit

[fossil igloo]

@quick escarp @sour rapids

[fossil igloo]

@quick escarp @sour rapids

[fossil igloo]

@quick escarp @sour rapids

[fossil igloo]

Fixed, give it 10 minutes

[haughty jay]

@fossil igloo can u come on rustoria us med and spawn a boat in our pool pls 🥺 , name is niko in game

https://i.gyazo.com/259958717bc219d963e4f14b9ab4c170.jpg

[vale bane]

uh, there is a scientist under ground camping my door. is that something you guys can fix?

[fossil igloo]

Where on the map and what server?

[vale bane]

us med middle of v23

[fossil igloo]

will get it

[haughty jay]

while ur on put a boat in our open core ? 🥺

[fossil igloo]

[haughty jay]

woooow toxic

[fossil igloo]

maybe talk less shit next time

[haughty jay]

sorry that i want positive change...

[fossil igloo]

Its okay

[vale bane]

thanks

[forest oasis]

i got a message when logging in that says come to discord do i make a appeal or ?

[ancient dune]

What name did it say after

[forest oasis]

let me check quickly

berch

[compact parcel]

!ticket @void galleon

[marble mantle]

Hey, @void galleon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[forest oasis]

[ancient dune]

?

[forest oasis]

it was someone named berch just not sure what to do lol

[ancient dune]

@thorny dune will be with you shortly

[quick escarp]

Hello! I can see you have all services linked, currently have you tracked as a member of our steam group and member of discord (obviously), twitter is reported not following because your twitter seems to be suspended, not sure about Twitch, can you make sure you're following RustoriaServers on twitch?

[quick escarp]

Hey, can see we're detecting you as a steam/discord/twitter follower and you're flagged as a discord booster internally so if you relog it should work fine!

[quick escarp]

Hello! Our system tracks you as a follower on steam/discord/twitter/twitch so no issues there, if you can't claim the kits then you may need to relog.

[graceful verge]

hi

[unkempt hatch]

Hi, what to do, banned just like that
https://steamcommunity.com/profiles/76561199054860215/

/ticket

[marble mantle]

Hey, @unkempt hatch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[unkempt hatch]

!appeal

[marble mantle]

Hey, @unkempt hatch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[unkempt hatch]

!appeal

[marble mantle]

Hey, @unkempt hatch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[midnight garnet]

@compact parcel need help