ocean wigeon
Hi~
I received a report from a Chinese player, saying he can't run AR with his win11.
He said that after double-clicking the game.exe, there would be a black screen like this (the first picture).
Then it disappeared (or closed itself) and back to windows...
So he never saw the scene showed in the second picture.
Also, he can run both TSR and APB with his win11.
And it seems there's no crash log or dump file...
winged magnet
Do they have Microsoft Visual C Runtime installed? https://aka.ms/vs/17/release/vc_redist.x64.exe
ocean wigeon
he does have installed .net framework 4.8 or higher
but I don't know if he had installed Visual C Runtime
I'll share the link with him right now
I'll post further information once I hear from him
thx
ocean wigeon
Do they have Microsoft Visual C Runtime installed? https://aka.ms/vs/17/release/...
he tried and restarted his computer but it still doesn't work
black screen and then vanished
and that's his user folder
winged magnet
Are they able to play other DirectX 11 games?
ocean wigeon
does APB or TSR DirectX 11 games?
if so then yes
winged magnet
TSR does 🤔
ocean wigeon
then yes
he can run TSR
btw
I've just got another report (but not the same issue)
this player launched AR without launcher
he can play the "practice" mode
but failed to start a hosted "network" game
and here are the crash logs
ocean wigeon
any further help?
winged magnet
Sorry, got busy working on the downloads system.
Which map are they trying to play, do they have "dedicated server" unchecked in the host -> advanced submenu?
ocean wigeon
Which map are they trying to play, do they have "dedicated server" unchecked in ...
I‘ll post his reply once I hear from him
then how about the win11 one?
winged magnet
Are they able to join APB or TSR without issue and then immediately have issues with AR?
Do they also have an IP Address selected in the Host menu?
ocean wigeon
Are they able to join APB or TSR without issue and then immediately have issues ...
yes
but he can't even run AR
the program just auto-closed before anything showed up
ocean wigeon
Do they also have an IP Address selected in the Host menu?
is this question related to the second issue?
the first one and the second one are two different players
winged magnet
is this question related to the second issue?
the first one and the second one a...
This is crashing when trying to host a lan game/single player
winged magnet
yes
but he can't even run AR
the program just auto-closed before anything showed...
What is their hardware? They have no crash dumps?
ocean wigeon
What is their hardware? They have no crash dumps?
nope...
that's how the user document folder looks like
ocean wigeon
This is crashing when trying to host a lan game/single player
would it be the reason that player hasn't installed the launcher on their device?
ocean wigeon
Which map are they trying to play, do they have "dedicated server" unchecked in ...
unchecked "dedicated sever" and crash
checked "dedicated sever" also crashed
ocean wigeon
What is their hardware? They have no crash dumps?
the hardware
winged magnet
the hardware
Can they open Nvidia control panel and make sure that the game is run on the dedicated gpu?
ocean wigeon
Can they open Nvidia control panel and make sure that the game is run on the ded...
ok
that was solved
thx
now there's only the second issue left
ocean wigeon
This is crashing when trying to host a lan game/single player
the player can run practice mode but failed to create or join the LAN game...
he does have an IP address showed in lobby option
winged magnet
the player can run practice mode but failed to create or join the LAN game...
Are they the one with these crashdumps?
#1364947180665962508 message
ocean wigeon
yes
