🔒 i need help with a discord bot that creates me support ticket | Python | Page 1

undone houndBOT Jul 18, 2025, 5:59 PM

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@somber haven

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somber haven Jul 18, 2025, 6:00 PM

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so bassically

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when i run the bot

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and try using the command for the support tickets

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it says

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command not found

pliant trail Jul 18, 2025, 6:01 PM

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Share the screenshot

somber haven Jul 18, 2025, 6:01 PM

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screenshot of what it says

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when i run the bot

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and command?

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or screenshot of the code

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@pliant trail

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here

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@pliant trail

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📎 support_ticket_no_token.py

undone houndBOT Jul 18, 2025, 6:05 PM

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somber haven

~~Please react with ✅ to upload your file(s) to our paste bin, which is more accessible for some users.~~

abstract yew Jul 18, 2025, 6:18 PM

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where did you get this code from

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@somber haven

somber haven Jul 18, 2025, 6:18 PM

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abstract yew where did you get this code from

i bought

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it

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from a bot dev

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:p

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but

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he wont fix it

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and i need help

abstract yew Jul 18, 2025, 6:19 PM

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why not 🤔

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you paid for non-working code?

somber haven Jul 18, 2025, 6:19 PM

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abstract yew you paid for non-working code?

i mean

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everything else

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worked

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except for this part

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:p

abstract yew Jul 18, 2025, 6:20 PM

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you have a command like this

@bot.command()
async def setup_ticket(ctx):

where you define the command, but you need to add it to the bot

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lemme look up the doc 1 sec

somber haven Jul 18, 2025, 6:20 PM

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kk

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btw

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i dont know

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almost anything

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abt this

abstract yew Jul 18, 2025, 6:21 PM

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abstract yew you have a command like this ```py @bot.command() async def setup_ticket(ctx): `...

hm actually no that's not right. Its either the @bot.command() decorator or Bot.add_command()

somber haven Jul 18, 2025, 6:22 PM

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so wait

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what do i gotta do?

abstract yew Jul 18, 2025, 6:22 PM

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Hm lemme think

somber haven Jul 18, 2025, 6:25 PM

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abstract yew Hm lemme think

do yk?

abstract yew Jul 18, 2025, 6:25 PM

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How are you running the bot

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and how did you invoke the command in discord?

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Hm I mean....... I feel like it should work

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Are you sure you haven't modified the file and haven't saved it?

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running an old version?

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we could also try rename the command and try again

somber haven Jul 18, 2025, 6:31 PM

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im pretty sure

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i didnt change anything

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in the files

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except for guild ids

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and yk

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ima try changing the command

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nd see if it will work

heady quail Jul 18, 2025, 6:32 PM

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Can you screenshot the code itself rather than the terminal log. Mightvbe able to find the issue. Just make sure to mark over / hide any tokens if they are in the code file itself.

abstract yew Jul 18, 2025, 6:32 PM

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somber haven

The file is here ^

somber haven Jul 18, 2025, 6:34 PM

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abstract yew The file is here ^

the uhh

heady quail Jul 18, 2025, 6:34 PM

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ah lol was on my phone for a min. idk how i over looked that.

somber haven Jul 18, 2025, 6:34 PM

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changing command

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didnt work

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@abstract yew '

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@heady quail

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😭

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changing command

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didnt work

heady quail Jul 18, 2025, 6:40 PM

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what EXACTLY did you type into discord when you tried to use the command?

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did you type support_ticket

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or did you try psupport_ticket

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sorry not support..... setup.

somber haven Jul 18, 2025, 6:42 PM

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heady quail did you type support_ticket

psupport_ticket

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cuz

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i changed the command

heady quail Jul 18, 2025, 6:42 PM

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ok just checking its an easy oversight

somber haven Jul 18, 2025, 6:43 PM

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heady quail ok just checking its an easy oversight

do i gotta give yall

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my other bot files

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aswell

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or only this one

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?

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other are the main.py

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but thats for another ticket sistem

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its sm else

heady quail Jul 18, 2025, 6:48 PM

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wait...... mayyyyyyyyyybe......

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I FOUND A TYPO.

somber haven Jul 18, 2025, 6:49 PM

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wym

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???

heady quail Jul 18, 2025, 6:49 PM

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in the embed

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Ticker........... instead of Ticket

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in the description

somber haven Jul 18, 2025, 6:49 PM

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hm

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where

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???

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FOUND IT

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cheers

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leme try rn

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and let you klnow

heady quail Jul 18, 2025, 6:50 PM

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somber haven Jul 18, 2025, 6:51 PM

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leme try it

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rn

heady quail Jul 18, 2025, 6:51 PM

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🤞

somber haven Jul 18, 2025, 6:52 PM

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still doesnt work

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@heady quail

heady quail Jul 18, 2025, 6:53 PM

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hmmmm.

somber haven Jul 18, 2025, 6:53 PM

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yup

heady quail Jul 18, 2025, 7:00 PM

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yep... im sorry but this seems to be the only issue i can find.

somber haven Jul 18, 2025, 7:00 PM

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heady quail yep... im sorry but this seems to be the only issue i can find.

want the main.py aswell

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maybe its from that

heady quail Jul 18, 2025, 7:00 PM

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though i am far from being "good" so its likely something i overlooked or just dont know.

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couldnt hurt.

somber haven Jul 18, 2025, 7:01 PM

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dang

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kk

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leme js

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remove my token

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rq

wide shuttle Jul 18, 2025, 7:01 PM

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Is the code above not "main.py"?

heady quail Jul 18, 2025, 7:01 PM

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yeah make sure to do that lol

somber haven Jul 18, 2025, 7:01 PM

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wide shuttle Is the code above not "main.py"?

no

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its js for the uhh

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support part

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but

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WAIT

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what if

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i try changing

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the prefix

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since i got

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same prefix

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on 2 dif commands

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???

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📎 main_no_token.py

undone houndBOT Jul 18, 2025, 7:02 PM

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somber haven

~~Please react with ✅ to upload your file(s) to our paste bin, which is more accessible for some users.~~

wide shuttle Jul 18, 2025, 7:02 PM

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the file you shared is a standalone program. If you are running a different file then nothing in that file will work unless you import it.

somber haven Jul 18, 2025, 7:03 PM

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these r both

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i sent both

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yall need

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req

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aswell?

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the requirements

wide shuttle Jul 18, 2025, 7:04 PM

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You need to integrate the code from the second file into your main program. You can use extensions or just put the cog in your main file.

somber haven Jul 18, 2025, 7:04 PM

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@heady quail

somber haven Jul 18, 2025, 7:04 PM

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wide shuttle You need to integrate the code from the second file into your main program. You ...

uh

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ik i sound dumb

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so

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il js insert

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all i had on the support ticket

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onto the main.py

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js like that?

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js copy n paste all of it

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???

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@wide shuttle

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@heady quail

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uhh

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i tried putting all

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into a single file

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and still

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doesnt work

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@wide shuttle

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still nothing works

heady quail Jul 18, 2025, 7:18 PM

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ok. is your support_tickety.py file inside the same folder as your main.py?

somber haven Jul 18, 2025, 7:18 PM

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rn yes

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@heady quail

heady quail Jul 18, 2025, 7:21 PM

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ok try at the top of your main.py file. where you import discord / random / string/ and asyncio. to add this......

somber haven Jul 18, 2025, 7:22 PM

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this what?

heady quail Jul 18, 2025, 7:22 PM

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one sec

somber haven Jul 18, 2025, 7:22 PM

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kk sure

heady quail Jul 18, 2025, 7:24 PM

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from support_ticket import TicketButton, CloseButton

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support_ticket should be the name of that file itself.

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without the .py

somber haven Jul 18, 2025, 7:26 PM

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pause pause

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so

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my support tickets file name

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should only bew

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support_ticket

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?

heady quail Jul 18, 2025, 7:26 PM

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cant see that from what you have shared. would show in your IDE where you switch between the files to view them

somber haven Jul 18, 2025, 7:27 PM

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heady quail from support_ticket import TicketButton, CloseButton

i insert this

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into my

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support_ticket file

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?

heady quail Jul 18, 2025, 7:27 PM

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into your main file.

somber haven Jul 18, 2025, 7:27 PM

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kk

heady quail Jul 18, 2025, 7:27 PM

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near the top where you import all the other libraries

somber haven Jul 18, 2025, 7:28 PM

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like this?

heady quail Jul 18, 2025, 7:28 PM

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one sec.

somber haven Jul 18, 2025, 7:28 PM

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kk

heady quail Jul 18, 2025, 7:30 PM

#

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like this

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DELETE THIS IT HAS YOUR TOKEN

somber haven Jul 18, 2025, 7:31 PM

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oop

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tysm

heady quail Jul 18, 2025, 7:31 PM

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lol

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np

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but where that says support_ticket it needs to have the name of your file that contains the support ticket code

somber haven Jul 18, 2025, 7:32 PM

#

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like this?

heady quail Jul 18, 2025, 7:33 PM

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yep

somber haven Jul 18, 2025, 7:33 PM

#

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and files like this?

heady quail Jul 18, 2025, 7:35 PM

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Wfym?

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Wdym?*

somber haven Jul 18, 2025, 7:37 PM

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u told me

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to rename files

heady quail Jul 18, 2025, 7:39 PM

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If you look in your IED program you should see a file explorer windows that shows all the internal files for your bot. The one containing your support ticket needs to be named in the--- from that file name here import ******** , ****** statement ---

somber haven Jul 18, 2025, 7:39 PM

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huh

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😭

heady quail Jul 18, 2025, 7:41 PM

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You didn't need to rename any files... you only needed to change the fist thing (support_ticket) to the name of that file.

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somber haven Jul 18, 2025, 7:42 PM

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1 sec

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ima brb

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kk

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like this?

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@heady quail

heady quail Jul 18, 2025, 7:49 PM

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that shows me nothing. lol.

somber haven Jul 18, 2025, 7:49 PM

#

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u told me to change the ---

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to .

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,*

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lets see

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if it will work now

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.

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oh wait

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nvm

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wait one sec

heady quail Jul 18, 2025, 7:51 PM

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heady quail

i told you to change THIS...... only this..... and to put the name of that file that contains your support ticket code in that spot with the red square....

somber haven Jul 18, 2025, 7:51 PM

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OH WAIT

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i get it now

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this time

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it appeared

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dif

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maybe it will work

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YES

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IT WORKS

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OMG

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IT WORKS

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IT WORKSSSS

heady quail Jul 18, 2025, 7:52 PM

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👍

somber haven Jul 18, 2025, 7:52 PM

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BUT WAIT

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ticket

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tickets

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arent being

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created

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it shows this

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look

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what does it mean?

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done

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i fixed it myself

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i love you dude

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i hope the best for you

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and your family

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n god bless you

heady quail Jul 18, 2025, 7:54 PM

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best of luck

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!close

somber haven Jul 18, 2025, 8:04 PM

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bro

somber haven Jul 18, 2025, 8:04 PM

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heady quail best of luck

yo

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now my

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phalalpost

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doesnt work

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😭

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i swear bro

somber haven Jul 18, 2025, 8:05 PM

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heady quail best of luck

yo

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please

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😭

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im mad sorry

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i can screenshare you

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if u want

undone houndBOT Jul 18, 2025, 9:06 PM

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Python help channel closed for inactivity

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#🔒 i need help with a discord bot that creates me support ticket