support

[sturdy swan]

Nope, confidential information

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

okee

[glass hedge]

Idk why but for a couple weeks, top.gg doesn't show my bot's avatar anymore. Neither on my devices nor on others. Does anyone know why?

[stoic socket]

You need to use the "Refresh Data" button, and after 30ish minutes the profile picture should return

[dreamy abyss]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[glass hedge]

I already did that a couple times but nothing changed

[stoic socket]

Cache can take time to clear

[glass hedge]

Ima wait 30 minutes and then try again I guess 🤷‍♂️

[sturdy swan]

Note that you need hit the edit button

As well as the save button right after that

[glass hedge]

I did that

But I'll wait now, guess it just needs some time

[sturdy swan]

Right, then you should wait some time and it should be good

[sturdy swan]

how do i appeal a bot submission? it got declined for being offline at the time of testing but i havent seen any outages for my bot and i just readded it and its online and working fine

[stoic socket]

You can resubmit your bot and it will be readded to queue

https://top.gg/bot/new

[sturdy swan]

i cant believe they delete your entire submission when it declines. now id have to rewrite my description and everything

[stoic socket]

Feel free to submit a suggestion for this to be changed at https://feedback.top.gg

[winter tide]

Hello.

I want the top.gg bot send msg in a channel and give them a role when anyone votes for our server on top.gg.
How can i do this?

[blissful wasp]

Top.gg bot doesn’t have any commands. It basically just tracks servers

[cerulean ember]

Go to server edit page and there you can see reward role button. Make sure to give @small lantern bot proper permission i.e- manage_role and keep it's tole above the role you want to reward users with.

[boreal cliff]

Is there a reason people cant leave reviews for our server posting that we just made? https://top.gg/servers/365336637174972446

[winter tide]

Thank you

I'll give it a try

[dim hinge]

Their ID: 984603244150030346

[cobalt sleet]

-b 984603244150030346 carding scam

[wild stone]

moq#0956 was successfully banned.

[willow fox]

Hi

[cobalt sleet]

-refreshdata @sturdy swan

[wild stone]

@sturdy swan

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[sharp frigate]

Hey when will my bot be aproved? It's been about a week. :(
Please also let me know if it's declined

[wild stone]

@sharp frigate

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[dreamy abyss]

Looking at the logs, you don’t have any bots in queue at the moment.
What’s the bot ID?

Last bot I see you submitted was declined #mod-logs message
Feel free to submit it again if you have fixed the issue

[simple wadi]

Hey, I have little question. How works comments on the site, I mean, they are moderated or no?

[long ferry]

they are moderated through reports, though the corresponding buttons are not visible right now due to issues

if a certain review is heavily breaking our guidelines, feel free to contact a moderator

[wild violet]

Hey idk why i am not able to vote any bot it showed me that pls login to vote i logined with correct I'd and pass i clicked on login and it showed me that Interface again and again

[long ferry]

which interface? Screenshot please

[wild violet]

K wait

This one

[long ferry]

we cannot help with it, thats related to discord

you'd need to reach out to discord for that

[wild violet]

K

[simple wadi]

To whom then, I can write about my problem?

[sturdy swan]

As Aurel said

Feel free to contact a moderator

You send them a DM about your report and they will take a look at it.

[simple wadi]

I mean on Discord or submit ticket on the website?

[sturdy swan]

Discord is better

[simple wadi]

Is somewhere something like moderators list?

[sturdy swan]

On the right, the Moderator roles

[idle cedar]

hey i cant invite your bot and also cant list my server in your website

stuck here, no matter how many times i refresh the page or switch pc

[cobalt sleet]

Try clicking "refresh servers" on the right

[idle cedar]

yep done that like some 15 times

[cobalt sleet]

Try logging out, clearing your cache and logging back in.

[idle cedar]

wait i got it

its some issue with chrome

[shell sand]

@cobalt sleet please

https://i.imgur.com/WdclClu.png

this sheeeeeeeeeeeeeet

[stoic socket]

@winter walrus ^

@pulsar nexus

[winter walrus]

-b 960522018766348298 Carding scam

[wild stone]

Minimop#6934 was successfully banned.

[magic sundial]

Can we please ban this guy?

@winter walrus

[magic sundial]

^^^

[proven oasis]

Top.gg site doesn't show my servers for me to add. Am I missing something?

[winter walrus]

Hey! Could you please send the ID of the person?

[magic sundial]

985741544441122876

[winter walrus]

-b 985741544441122876 Carding scam

[wild stone]

aneI#1381 was successfully banned.

[light salmon]

yes

[sturdy swan]

Any way to see your pending bot?
Already awnsered

[slender falcon]

@zinc oracle ^^

[red lance]

and yes, its a valid token

[zinc oracle]

#topgg-api

[red lance]

?

Doesnt answer my qustion.

[zinc oracle]

api questions are for our api support channel, I'll see If I can help you there

[boreal tangle]

Hey, is it a known issue that I can't reply to any reviews of my bot & are not able to report certain reviews? I remember a time in which this was possible

[long ferry]

Yes it is known

[sour nest]

960770048325214222

[long ferry]

-b 960770048325214222 carding scam

[wild stone]

tmxmii#0679 was successfully banned.

[young fractal]

Can I shift ownership of my bot from this id to another id?

ownership: like the creators one

[minor robin]

yo how do i delete a bot from my account?

nvm

found it

[boreal tangle]

Am I able to somehow report a review manually to you or will this be fixed very soon?

[high egret]

When is the ability to reply to reviews fixed???? Because this is just stupid for how long it has been broken. It's better to disable reviews if we can't even reply to them.

[shell inlet]

please be patient while our team works on it, we can't provide any ETA at the moment for that. Sorry for the inconvinience

[last bloom]

Hello. I have an issue with announcemenents - I published one, but I don't see it.

https://i.imgur.com/tWFJ1PY.png

[stoic socket]

Takes time to show up because of caching

Give it 30-60 mins

[young fractal]

anyone?

[long ferry]

Only by deleting the bot and resubmitting it on the new account

[obtuse jacinth]

I suddenly need to verify my email and it doesn't work. And now the auctions are finished. Not great.
Can someone help me with this please?

[fervent sparrow]

I changed my bot's pfp a month ago and it won't show on top.gg does anyone know why?

[limber yew]

My bot has stayed in Top.gg Verification Center for more than 26 hours, I don't know what's going on. Please explain about this (bot: 826343609824575504)

[glass hedge]

Yes you need to hit "Refresh data"

[stoic socket]

Click the "Refresh Data" button on the bot page, under "Creator Controls"

[glass hedge]

Then hit "edit" and save changes

[stoic socket]

There might be something on your bot that needs extra time to check. You'll be notified of the outcome when the checking has been completed

[glass hedge]

I also have a question: Did replying to bot reviews get disabled? I can't reply to users' reviews anymore

[stoic socket]

Yeah, its temporarily disabled as it is broken

[glass hedge]

But only temporarily?

[stoic socket]

Yeah

[glass hedge]

Aight good

thx

[fervent sparrow]

Thanks!

[noble vine]

How do I add this to my bot’s top.gg page?

[unkempt solstice]

https://media.discordapp.net/attachments/818844826253525004/986017345787011082/unknown.png

How did a banned server manage to get on top.gg again?

It was banned for vote botting.

[normal narwhal]

iirc it’s added automatically if a large server is using your bot

[polar wind]

I just joined but I got a question so I'm trying to set my server up on top.gg but when the bots in my server it doesn't show the "top.gg" role

[shell inlet]

you cannot add that to your bot's page, it's something which is default

[shell inlet]

refresh your website or clear cache and try again

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[shell inlet]

wait, you mean @small lantern bot doesn't have it's role?

[polar wind]

it only shows this

the role doesn't pop up which makes it where I can't put my server on the website

normally it pops up but it won't

[lone ether]

Did you add the bot with no perms to it

Re-add the bot but don't tick off the "manage roles" permission

[polar wind]

when I invite the bot it won't give me the perms at all

[lone ether]

You don't see this?

[polar wind]

I'll ss what I get

all I get

I've alr signed in and done everything

but it won't show that one thing

[lone ether]

Click on a server and show what it says

[polar wind]

it says "this requires you to have 'manage server permission' in this server"

[polar wind]

idk what thar means

[lone ether]

You need this permission

[polar wind]

So members need the role?

[lone ether]

No, YOU need the role

A role that has "manage server" permission

[polar wind]

ohh

the owner role has it

[lone ether]

Give yourself the owner role or ask the owner to give it to you

Or make a new role and give that permission to it

[polar wind]

lemme try that

it still doesn't work, can i invite you to my server and see if u can help me that way? idk what I'm doing wrong

[lone ether]

https://support.discord.com/hc/en-us/articles/214836687-Role-Management-101
https://support.discord.com/hc/en-us/articles/206029707-Setting-Up-Permissions-FAQ

@polar wind read these

[polar wind]

which one out of the three should i focus on reading?

[lone ether]

First link is just info, second link has what you need

Err

Lol

I'll review it now cuz why not

[hoary glen]

After 2 week i still can't vote on my phone

Can't anyone log me in or smth?

[spare root]

hiya, ive given my bot permissions but it's giving me 🚫 [Missing Permissions]: I don't have the Manage Messages permission!

[lone ether]

#development

[lone ether]

Did you try logging in thru the browser?

[spare root]

i believe i did but I will check real quick

[hoary glen]

I've try everything n it still won't working

[lone ether]

Can you show a screenshot when you click on vote for any bot

[hoary glen]

Fr it won't work I've try everything what staff say

The thing is that it won't work only on my phone

[lone ether]

I don't know what you've tried

[hoary glen]

Besides that like example my pc i can vote in there

[lone ether]

Do you happen to have a recording

Of when you try to vote

[hoary glen]

Other browser, other device, other bot

[hoary glen]

No

[lone ether]

Can you make a recording if you haven't

Screen record

[hoary glen]

Yeye one sec

Only on my phone

I've try with wifi

Still won't working

[lone ether]

What are the options when you click on top 3 dots

[hoary glen]

Where

[lone ether]

Top right

[hoary glen]

The web won't open

K one sec

[lone ether]

Click open in chrome

[spare root]

hey Ixz im confused by your response. sorry.

[lone ether]

?

If you need help with bot stuff, go to #development

[spare root]

they sent me back here

[lone ether]

🗿

[spare root]

unless im in the wrong support channel idk

[lone ether]

What exactly was your issue

[hoary glen]

Won't work

[lone ether]

Hm

Do your apps need to update

[hoary glen]

Believe me I've try everything

[lone ether]

Clear cache then

[placid trail]

#development is not the right place. He's asking for help with someone else's bot, not his

[lone ether]

Or reset the apps

Ohh

I didn't know that

[placid trail]

It's a job for that bot's support discord I'd say lol

[lone ether]

Thought they were talking about their own bot oof

[placid trail]

Yeah I saw the message, makes sense

[lone ether]

You're in the wrong server my guy @spare root

[spare root]

the pokemeow bot?

[lone ether]

Yes this is not that bots support server

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[spare root]

well rip it was on the website XD

[hoary glen]

I give up

[spare root]

must have hit the wrong link. mb. have a great afternoon!

[placid trail]

https://top.gg/bot/664508672713424926 this bot? If so, there's a support server in the page

[lone ether]

@hoary glen did you try clear cache

For chrome

[hoary glen]

Y e s

[lone ether]

Well then idk get a new phone 💀

[hoary glen]

LOL

Yy

[lone ether]

Sorry

YouTube might have stuff

[hoary glen]

Dw lmao

[clear raft]

Hello, I had a question
Recently(5-6 days ago) my bot was added to your verification center. Nor my bot isn't vote-able yet neither I got any notification about the verify part.

[shell inlet]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dense sparrow]

https://tenor.com/view/anime-spinning-chair-gif-15454620

[hoary glen]

Can't any staff or someone log me in, I'm suffering </3

[weak willow]

💀

[long ferry]

-wrongserver

[wild stone]

@hoary glen

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

Unrelated to us, contact karuts support

karuta*

[bronze totem]

Can’t login after this nothing appears and it’s not net issue

[long ferry]

thats related to discord, reach out to them through https://dis.gd/contact

[bronze totem]

Oki

[pastel lark]

is this something top.gg does on its own?

or is it something the devs have to setup

[long ferry]

That's something Top.gg does. Feel free to give your feedback about that section on https://feedback.top.gg/137 if you feel like it should be editable

[severe scaffold]

can any mod reset my name someone changed it xd

[long ferry]

unhoist your username, then sure

[hoary glen]

it's just for examp lol, i tried like every bot

[long ferry]

Unrelated to us nonetheless

[hoary glen]

ye

i can't even login in top.gg

[long ferry]

Screenshot

[long ferry]

Use a different browser, don't click on a top.gg link through discord but go directly to your browser

[eternal knot]

I can't reply to users' reviews on my bot page.

I can like their comment though.

[hoary glen]

i can't

still the same

[sturdy swan]

A question, I was adding tags to my server but anything I wrote it said No results found. What should I do?

[dreamy abyss]

You can click the enter key on your keyboard after you have entered the tag in the input box, it will then add it

[sturdy swan]

Alright, thanks

[scenic dawn]

I will add it to my bot but I can't add a category can you help me

[severe scaffold]

how to show that on my bot ;-; void music?

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[severe scaffold]

how i don't understand

[long ferry]

read the message above

[severe scaffold]

i did not found anything here

like how to show that

[dreamy abyss]

What language are you writing your bot in?

JavaScript?

[severe scaffold]

hm

https://media.discordapp.net/attachments/714045415707770900/986259830224343090/unknown.png

i just want that on top.gg website to show my servers void music in

[dreamy abyss]

That was not my question. What programming language did you write your bot in?

[severe scaffold]

node.js

javaScript

[dreamy abyss]

Then read this: https://docs.top.gg/libraries/javascript/#posting-bot-stats
Further questions about our API should go in #topgg-api

[north helm]

I can't verify my account

[dreamy abyss]

On Discord or Top.gg?

[north helm]

on karuta

[dreamy abyss]

-wrongserver

[wild stone]

@north helm

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[north helm]

sorry my bad

[dreamy abyss]

Np 🙂

[pearl wraith]

hi

[long ferry]

Hello, need anything?

[pearl wraith]

I can't add my server to the site

[long ferry]

What exactly are you experiencing when trying to add it? Do you see any errors?

[pearl wraith]

3rd stage buttons not working

[long ferry]

Are you perhaps an administrator trying to add the guild?

We're experiencing issues with admins trying to submit a server, could you try having the owner submit it instead?

[pearl wraith]

yes i am administrator

[long ferry]

Have the owner submit it then

[noble vine]

I don’t have it on my bot’s page tho

[severe scaffold]

so i need someone who is own verified bot to verify my bot coz i am doing this for 1st time i don't how to ans the questions 🙂 dm me if you can help

[sturdy swan]

Not related to Top.gg, you can join the Discord Developers server to get more information on how to proceed.

[severe scaffold]

it's saying but i can't edit xd

uh ok

[long ferry]

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[sturdy swan]

https://discord.gg/discord-developers would be where to ask, this is for Top.gg support

[sturdy swan]

i added my server on top.gg and i added the bot but when i do *vote it does not show the link to vote anyone knows how i can make it happen

[cobalt sleet]

The bot doesn't have any commands

[sturdy swan]

how can i make it get commands

because i see people do *vote and a link will pop up

[cobalt sleet]

It doesn't have any

That's not using @small lantern then

[sturdy swan]

ok thank u

[wintry pewter]

Plz give me mongo uri

[cobalt sleet]

-support @wintry pewter

[wild stone]

@wintry pewter

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[wintry pewter]

-help

So which channel should I need to use @cobalt sleet

[cobalt sleet]

Probably #development. I don't know what your question really is.

[amber patrol]

So...I messaged Discord and they told me it was a Top.GG issue. And they can’t do anything to help.

Cause the login screen for Top.GG isn’t popping up.

[cobalt sleet]

The login issue is on the Discord oauth page. It doesn't load for you. We don't host that, Discord does.

[sturdy swan]

Hi when i vote in top.gg for my bot i dont get rewards but everything is fine even token but idk wht to do for auth

[sturdy swan]

@cobalt sleet

[cobalt sleet]

#topgg-api

[sturdy swan]

Oki

[weak willow]

discord do be high 😔

[lethal cargo]

how do i delete a bot on top.gg?

[long ferry]

Using the delete button on your bot page

[lethal cargo]

nvm

[lethal cargo]

thanks, just saw it

[sturdy swan]

hi, how do i use this bot.channels.cache.get("id").send("Message") sending an embed and not a normal message?

[long ferry]

#development

[dreamy abyss]

You can ask your question here, or open a support ticket

[wild stone]

Need more advanced support?
Open a support ticket

[solemn hull]

I deleted my bot on Discord and what should I do to remove that bot from top.gg on top.gg

[dreamy abyss]

On top.gg, go to your bot page. On the right side there is a delete button

On mobile it is under the info tab on the top of the bot page

[solemn hull]

where

[dreamy abyss]

Not in settings, the main Top.gg page

Where you got your description and stuff

Please move on to a different topic. It has been discussed in #general
This is a support server, not a server for advertisement

I told you in my message above

[torn aurora]

when creating a vote webhook for a bot, there is an option to set a password/authorization value
will this be sent as the "query" key when testing the webhook?

[dreamy abyss]

We are a support server, not a server to advertise. Please keep this channel for support.
If you want to suggest a new channel suggest it at https://feedback.top.gg/

[dreamy abyss]

Heyo, it will be sent as a Authorization header 🙂

See more here https://docs.top.gg/resources/webhooks/#security

[torn aurora]

oh, it isnt in the request body?

[dreamy abyss]

No, just in the headers

[torn aurora]

ok that makes sense

tsym

[nimble tartan]

Can I search for a server with an ID instead of name?

[dreamy abyss]

You could go to https://top.gg/servers/:id (replace :id with the server id)

[nimble tartan]

Okay thanks

[dreamy abyss]

Final warning. Keep this channel related to support questions

[cobalt sleet]

Which is precisely why we don't have a channel for it. Please stop discussing this in support.

Bye

[chrome pendant]

Noticed the adult server update, are we free to add back emotes now if we have that status?

Are we still eligible to attempt to participate in the auctions for promotion or would it be a waste of
time?

The difference in visibility is very noticable since top.gg locked for nsfw emotes. Our member votes have remained the same or increased but our server members have plateaued and joins have been greatly decreasing. Currently at 1805...

[long ferry]

Emotes still fall under the no nsfw content guidelines

Same goes to embedding nsfw content on your server page. You are allowed to mention that your server has nsfw content, but not display such content

Also to note: since it seems like your server did remove nsfw emojis, your server still falls under the mature guidelines, aka what we flag a server/bot as mature. Users are still able to discover your guild by disabling the safety feature

Are we still eligible to attempt to participate in the auctions for promotion or would it be a waste of time?

Mature guilds cannot participate in auctions.

[chrome pendant]

This is beacuse of my description?

[chrome pendant]

Wouldn't it make sense to only talk about the sfw stuff on the sever page and avoid the mature server penalty? I would rather remove those words and tags and appear in main list and auctions.

[long ferry]

Your server still falls under the specifications for being an adult-oriented community, thus still being flagged as mature

[chrome pendant]

I'm asking how it is flagged?

[flat tiger]

Shows no categories found

[sturdy swan]

lol

[flat tiger]

[flat tiger]

A mod please help me

[analog nest]

is there a reason why i cant see my bots picture at all?

[stark owl]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[analog nest]

thank you

[flat tiger]

Can u help me please

[nimble plover]

Uff it's being 3months since it is not on search result(my bot)

[long ferry]

Have you perhaps tried making an edit?

[nimble plover]

Yep

[long ferry]

Last edit was back in April, try again

[nimble plover]

Ohk

[long ferry]

Your bots name is also pretty common, that would cause it to show up in search pretty far away from the top

[nimble plover]

Uff

[willow fox]

Hi

[long ferry]

Your bot has 2 common terms, bot and inviter

It will likely show up there, but probably way more deep into search

[long ferry]

Likely not

As it still has the 2 common terms in it

[sturdy swan]

Hello, is there support for the Vote Bot API for python?

[long ferry]

The documentation should Include the python-based API too: https://docs.top.gg

[flat tiger]

Assist me this please 😵‍💫

It shows no category found

[zealous heath]

My bot doesn't appear in some categories. Why?

[novel niche]

why i can not add the category

of my bot ?

[dull sable]

<@&817055174613794826> (sorry for ping)
Hi there. I have updated my bot's avatar, but it doesn't update on the site. Now i know that i've accidentally updated application avatar. What should I do?

[wild stone]

@dull sable

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[dull sable]

i know

Now i know that i've accidentally updated application avatar. I'm having this problem. <@&817055174613794826>

[sturdy swan]

What do you mean with application avatar?

Also, no need to ping the support team for every message.

[dull sable]

sorry
It's app icon at the General Information page
I changed the icon there instead of Bot page

[sturdy swan]

Then change in the bot page now

[dull sable]

changed

[sturdy swan]

Then do the steps above again

Can take some time, around like 30 minutes, to be fully updated due to caching.

[dull sable]

ok thanks

[sturdy swan]

So once you've updated and refreshed the data wait around that time and see if it worked

[dull sable]

it works, thanks

[sturdy swan]

No problem

[limber yew]

can you tell me the verification status of 826343609824575504
it has stayed in verification center for more than 2 days

[sturdy swan]

The entire process from uploading your bot to the website until having it verified takes 1-3 weeks.

The bot being in the verification center is included in that time.

So consider it being in queue

[long ferry]

Seem like that's either opera or brave

Use Chrome instead, the other 2 browsers are known to cause that issue

[eager parcel]

I'm having a little trouble with categories, none of them are showing up and i know there categories exist because I've used them before

[eager parcel]

Takes about a week

[sturdy swan]

Hi, I submitted my bot to top.gg three days ago and it still hasn't checked if the queue is still too big?

[cerulean ember]

It's one week or more rn

[sturdy swan]

Ohhhhh ok

[sturdy swan]

On the page if your bot it should be written 1-3 weeks waiting time, unless that's gone

[pulsar fulcrum]

So do I need to add my server before I add my bot? It seems like I can add my bot, but where it lists top.gg for my server, I cant physically add my server yet. It just doesnt give me an add button or anything.

Im going to try with a dif browser first. One sec.

BOOM chrome just sucks 😄

[round berry]

Is there a way that we can check how many people are in the bot reviewing queue?

[cobalt sleet]

There is no way to check your position in queue

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[torn aurora]

i have a bot that i recently changed the name of
however when i search up the old name, the bot shows up, and when i search up the new name the bot is nowhere to be found
does it just take a while to update or is this intentional design?

[dreamy abyss]

You could get an estimate by looking at the last few declined bots in #mod-logs, look in #logs when it was submitted and count how many submissions happened after
It would not be completely accurate tho, people delete bots, some may take longer to review etc

[dreamy abyss]

-refreshdata

[wild stone]

@torn aurora

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[torn aurora]

thats what i did

[dreamy abyss]

After you have done the refresh and made a edit. It may take 1-3 days

[torn aurora]

to update in search results?

[dreamy abyss]

Yeah

[torn aurora]

ok

thanks

[wild stone]

@verbal cloud

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

[surreal marlin]

How do i add my server

[stark owl]

-addserver

[wild stone]

@surreal marlin

Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[surreal marlin]

Is there a way to promote my server on the websote

Like disboard or theres no need to

[stark owl]

Yep. If you want to promote your server, you could use our paid auction system or you could ask people to vote, and you will rank higher in the search list

[quasi cipher]

When I hit login on the top.gg website, this is all that appears. There is no way for me to login.

[surreal marlin]

Whatws the command to vote

[stark owl]

Users can vote your server at https://top.gg/servers/[your serverid here]/vote.

[surreal marlin]

My server id?

Like discord server id

[stark owl]

yes

[surreal marlin]

Im assuming scripts to auto vote is not allowed

[cobalt sleet]

That would be against our TOS

[long ferry]

related to discord, not top.gg

[edgy drift]

is there any way to report reviews, i just checked my bot’s reviews and there’s a lot of fake, low effort or advertisement ones https://top.gg/bot/925836652558057552

[dreamy abyss]

The review report functionality is broken atm. You can contact any online moderators in a DM with the reviews you want to report 🙂

[green salmon]

top.gg not showing tags after typing tag name if I try to add my server in top.gg.

[edgy drift]

okay thank you

[dreamy abyss]

You can ignore the nothing found message. Just click enter on your keyboard in the input box when you want to add it

[edgy drift]

you cant edit reviews anymore?

i dont see a button or anything

[green salmon]

How to add tags when adding a server in top.gg? I'm on mobile and can't even put tags because of no enter buttons while adding the server.

[dreamy abyss]

What phone do you have? In the bottom right of iPhones there is a return button that allows you to add the tag

[green salmon]

Realme. (Android)

[dreamy abyss]

Mind taking a screenshot when you have typed something in with the keyboard? Maybe try a different keyboard?
Like gboard maybe

[green salmon]

I tried, not worked.

[sturdy swan]

I have the same problem as you.

[dreamy abyss]

What happens if you enter the tag, then click this button?

[dreamy abyss]

We have notified the devs about the issue. As a workaround, just enter the tag, then click the enter/submit/next key on your keyboard

[coarse ocean]

help

help i am not abele to publish my server on top.gg

[sturdy swan]

It still won't work and it will say Choose atleast 1 tag
But alright

[dreamy abyss]

So in when you type for example "moderation" into the Category input, then click the enter button on the keyboard, it gives you that error?

[sturdy swan]

Yes

[coarse ocean]

@unique cairn @winter walrus

-not approved

[spiral lake]

I need help. I'm trying to list My server but I can't seem to add categories. It says I must have one but anything I search comes back with no results found

[cunning owl]

Try to search tags without a hashtag in front of it

[green salmon]

It jumps to the next box. (Language box)

[versed summit]

why it doens't show my discord server?

[sharp frigate]

Hey

I wanna know if my botmis declined or accepted.

Its been about 2 weeks...

[wild stone]

@sharp frigate

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

[long ferry]

seems like you werent notified due to you not being on the server on the point of reviewing

or had direct-messages disabled

[sharp frigate]

Oh ok

Ty

Can I know exactly why my bot was declined. I mean the specific reason.

Please?

[long ferry]

@young marsh first, this isnt the correct support server

second, this isnt the server to discuss cheats either

[long ferry]

read above

[young marsh]

Where do I go to discuss this because this is a problem

[long ferry]

not here, we cannot help

ask the developers of whatever you're using

[full locust]

does not show me the servers in the list

[long ferry]

press refresh servers, logout and back in, then look if you see it in the list

[full locust]

Okay

[full locust]

I do not see

Sorry for ping

I forget to off

[long ferry]

have you properly cleared your cache?

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[full locust]

So what to do?

[noble talon]

I want reply button back it's a white a long while it's disabled any leaks when it will come back?

Or never ever?

[long ferry]

as I said above, did you properly clear the cache?

[full locust]

So what to do?

[full locust]

Yes, I did

[long ferry]

Did you use ctrl+f5 to clear it?

[full locust]

Well, I'm using mobile

[sturdy swan]

help pls
I have been banned in the discord server in the main account : [𝗔𝗭𝗜𝗭 𝗞𝗔𝗠𝗠𝗢𝗨𝗡]#7812 id: 604041543485227009
because i am running a selfbot Im really sorry I didn't know this is illegal And i need to upload my discord bot to top.gg
i send email to Top.gg but My apology was not accepted Pls mod unban me I have been banned for more than a year

[long ferry]

-appeal

[wild stone]

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

[long ferry]

if you wish to be unbanned, please refer to that

though note that you're ban evading right now, thus will have to remove you from this server again

[coarse ocean]

any one help me

[long ferry]

if you have any questions for that above, please state so

[long ferry]

edit it, it may show up like that for non-owners, but admins

-b 604041543485227009 ban evasion from 604041543485227009 banned in case #35104, asking about appeal

[wild stone]

Something went wrong when trying to ban this member

[long ferry]

-b 463377293839040513 ban evasion from 604041543485227009 banned in case #35104, asking about appeal

[wild stone]

aziz1919#2406 was successfully banned.

[coarse ocean]

i edit 2 time

[long ferry]

What's the server ID of the server you're trying to edit?

[coarse ocean]

985604376032862349

[long ferry]

Yup, seems like that server was not added to our site yet:

We're experiencing issues with users having administrator within the server not being able to add their server. You'd need to ask the owner of the server to submit it for now

[full locust]

how are tags added?

Cause I don't understand how to add them

[coarse ocean]

i am the owner of this server

[full locust]

when I want to add a tag and click "Next" it switches to languages, what should I do?

[vernal veldt]

Hey are we still giving out 15$ credits for 100 votes?

[long ferry]

That is still a thing

[sturdy swan]

Why is this happening?

Got it too. The search response from the API is an empty array

[dreamy abyss]

Known issue atm. Enter the tag you want then click on the enter key on your keyboard to submit it

[sturdy swan]

Also, why is theree no Server icon on website, but the server has one 🤔

[dreamy abyss]

Do you have the Top.gg bot on your server?

It should update the Top.gg icon when the server icon change. It may lag a bit behind

[foggy granite]

Is there a way to make vote rewards temporary?

[long ferry]

vote rewards are temporary

12 hours

[lethal rain]

can’t seem to load the login page

[foggy granite]

thanks ❤️

[noble talon]

Someone knows estimates date?

[long ferry]

theres no eta

[lethal rain]

Any help I tried on different internet connections

[stoic socket]

What device are you on?

[long ferry]

also, what exactly are you seeing?

if you're on discord.com and seeing a gray screen, thats an issue on discords end, not us

[prime ether]

Hey guys currently my main bot gets some reviews that includes false informations and that makes my review points low what can I do against this?

[lethal rain]

Oh any any idea how I can fix that

When I click login to vote it tries loading then goes to a gray screen ig

[prime ether]

check your ad blocker

[covert field]

try using an incognito tab @lethal rain. lmk how that goes

[cobalt sleet]

-support @sturdy swan

[wild stone]

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[lethal rain]

When on incog opened the website still same thing I’ll try see all what I can do later

[covert field]

chrome?

[lethal rain]

Will do👍

[covert field]

oh what are u using right now

[lethal rain]

Yeah that’s the thing only tried on phone

[covert field]

OH

mobile breaks

try a pc :P

[lethal rain]

Understandable

[covert field]

discord bad at mobile stuff tbh

[lethal rain]

Fair

[gaunt canyon]

how much time would it take to review my bot
Any mod pls reply just a doubt

[prime ether]

?

[cerulean ember]

-upto @gaunt canyon

[wild stone]

@gaunt canyon

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[gaunt canyon]

hm thanks

[sturdy swan]

https://top.gg/user/2353186477106921472 How can I find this person's discord id?

[stoic socket]

Deleted User fd0b07d3#8816, so you won’t be able to find them

[sturdy swan]

I just need to find the id. this is my account

and i lost the id. This is the only place I can find.

probably our developer friends can fix this. I really need the ID.

[stoic socket]

820078943268110376

[gaunt canyon]

hello I need help,
just now my bot reached 100servers and i have a doubt that how will bot reviewer add my bot (if you want to add to a server I make my bot leave a server)

[long ferry]

if your bot is not invitable, it will be declined

you can try to whitelist the verification center and kick other servers till then

-verification

[wild stone]

The only guilds we might invite your bot to regarding Top.gg-related things such as verification or polls are:

• 333949691962195969 - Top.gg Verification Center
• 264445053596991498 - Top.gg
• any guild owned by a user with the role <@&767389896133443625> in this server.

Any other guild claiming to be affiliated with Top.gg's verification is very likely false.

[gaunt canyon]

how many server should I leave (I am mean my bot)

[long ferry]

-b @sturdy swan homophobic and nazist content

[wild stone]

تقطر#4894 was successfully banned.

[feral frost]

Is there an ETA on the next release of topggpy to pypi

[mossy crater]

Hello guys,

My bot creates 2 channels when inserted, I realized that there should be only a button and some kind of text that should exist when a bot is invited to channel and to create channels via that button, if the channel admin wants it.

Can anyone tell me if I'm right? And should that text and button be on the default channel? If there is no default channel where should it say that? (first textable channel?)

[sturdy swan]

Are you talking about the development of your bot?

[mossy crater]

Yes, I want to pass the verification of top.gg, did I miss the channel?

[sturdy swan]

If it's for development questions feel free to ask in #development

You will likely get a faster response

[bronze totem]

Still not solved I mailed DC support they told its top.gg issue

[dire tendon]

How to refresh bot avatar is not updated ?

Any one know ?

[long ferry]

thats their site, we do not own discord.com

[bronze totem]

Both are saying its opposite side issue I am suffering 😪

[long ferry]

Not sure what we're supposed to do there, the page you're on is called discord.com, the title says "authorize your discord account", it does not say top.gg

discord might be confused on what you're referring to then

[dire tendon]

It is needed some time ?

To update

[bronze totem]

Nah I sended them video clip too what happens to me

[long ferry]

not sure what to tell you then

[bronze totem]

Uh

[stark owl]

-refreshdata

[wild stone]

@dire tendon

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[dire tendon]

Ok

[bronze totem]

Thank you for keeping me updated and for sending the video clip! I appreciate your cooperation.

It looks like you need to be logged in at top.gg based on the video clip.

On the other hand, our app is not affiliated with the Karuta bot and with top.gg, so sadly we won't be able to provide support for this issue, and you may want to directly ask their support team about this issue.
Their reply

[long ferry]

Yeah nah, am not sure why they're stating that it is either karuta or top.gg, the site you're on is clearly discord.com, the title of that tab refers to the oauth screen, aka the site you're on while trying to authorize a bot, an application etc

one second

[bronze totem]

Hm lm send again I might get some help

[long ferry]

what happens when you invite karuta directly through here https://discord.com/oauth2/authorize?client_id=646937666251915264&permissions=379969&scope=bot

[bronze totem]

Oki wait

[long ferry]

If you're getting that same page, then its 101% an issue on discord, not karuta, not top.gg, not anyone else

and am pretty certain on that then

[bronze totem]

I can invite

Bot

[long ferry]

what exactly are you doing when clicking on invite then?

[coarse ocean]

😢 plz help me thoe loding page is stuck since 30 min

plz help me hoe to approved my server

[long ferry]

theres an issue with submitting servers as an admin, ask the owner to submit it

[bronze totem]

It just says u gonna invite to which server and invite

[long ferry]

And what do you get when pressing invite on top.gg?

are you doing the same thing?

[dreamy abyss]

But that’s in the discord client, right? What happens if you copy the link to your browser

[bronze totem]

Nah when I open any voting site link it says to login and when I click on login ntg appears after discord.com

I can dm the clip if u want

[long ferry]

and what exactly are you doing? Do you press "authorize" or does the site not load at all?

[bronze totem]

Yeh when I click on it nothing appears

[long ferry]

and what happens when you go through https://discord.com/oauth2/authorize?scope=identify guilds email&redirect_uri=https%3A%2F%2Ftop.gg%2Flogin%2Fcallback&response_type=code&client_id=422087909634736160&state=Lw==

thats the authorization link for top.gg

[bronze totem]

Finally it got fixed

After clicking on authorisation

[long ferry]

how does that work, but not through the site itself

[bronze totem]

I directly got logged in

[bronze totem]

Idk that

[long ferry]

the only thing the login button does is redirect you to discords oauth, then you press authorize, and sends you back to top.gg

discord moment

if thats the same on other botlists as you mentioned

[bronze totem]

Hmm will check if it happens again or not tomorrow while voting time

ATM its working

[coarse ocean]

@long ferry i edit some this and it show it all done but if i click on it it like this 😢

plz can u check this

[long ferry]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[coarse ocean]

u tell i clear my all data

[vale minnow]

ummm, thats not Legend Bot's ID

[long ferry]

Could be a different bot, named the same

[vale minnow]

I don't think but I think thats a glitch

[long ferry]

Pressing vote on your bot brings me to https://top.gg/bot/857935418993410049/vote

Not sure what page you're on

[vale minnow]

uhh yes different bot

[vale minnow]

yes thats my bot

[bitter gust]

So can someone explain to me how does the search engine work?

[trim nimbus]

Why do i get stuck here everytime i try to log into top.gg

[long ferry]

According to discord, that's not an error on their end. As that's not top.gg's either as that page you're on is clearly discord, can't help you

[trim nimbus]

So im not the only one with this problem?

[long ferry]

Correct

Nor do we know any solution, nor can Top.gg help in the technical aspects

As that's again, something on discord

[trim nimbus]

Ah i see ty

[kind ether]

is it possible to setup notifications if somebody posts a comment on the bot page?

[long ferry]

Not possible, no

[lofty musk]

I opened a ticket on the website 2 days ago and don't have a response yet

[dusk isle]

Hey I Need Help I Have A Account Before With That I Created Bot That Bot In That Acc And Applied To Top.gg And I Lost That Acc Now I Applied Again With The Same Name? any Problem?

I hope u will give replay soon

[sturdy swan]

That is not a problem, all good.

[dusk isle]

@sturdy swan ok thanks

[drowsy furnace]

Which bot would be the best for preventing a server nuke/raid ?

[wild stone]

@drowsy furnace

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[drowsy furnace]

Thanks

[sturdy swan]

Hi, I'm trying to add my bot to top.gg, but when I select the category it appears that it didn't find any category <@&817055174613794826>

[kind ether]

Did you removed the ability to answer to comments?

[long ferry]

It's currently unusable due to a site issue

[kind ether]

OK

[kind ether]

When do you think the issues will be resolved?

[long ferry]

No ETA as of now

[compact mist]

"Chess Statbot" was declined due to lack of an obvious !help entry point (or documentation?)... and if I wish to challenge I'm supposed to PM reviewer @shell inlet (sorry for the ping, I'll DM next once I can right-click your username). #mod-logs message

[stark hornet]

Most users invite my bot from top.gg but still it is showing 0 server count. <@&817055174613794826>

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[long ferry]

It is not automatically fetched, you need to post it yourself

[stark hornet]

How?

[long ferry]

Read above

[stark hornet]

Not clear in docs

[long ferry]

It mentions the http endpoints you can post your stats to. If you need further help ask in #topgg-api

[stark hornet]

Ok thanks

[ionic matrix]

I have my Weebhook not working even though I have configured it correctly

[stoic socket]

#topgg-api

[magic sundial]

Hey i changed my Bot's pfp a day ago and it hasn't been updated on the site.
Any idea when it gets refreshed?

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[magic sundial]

Alright thanks

[inland tulip]

hi! I am trying to set up a Top.gg account for my server but I am getting this message even if the bot and its roles has all needed permissions.

[frigid solar]

Um now

??

[stoic socket]

I believe its broken

[frigid solar]

Yes

[stoic socket]

@zinc oracle known issue?

[frigid solar]

Wish someone helps me

[frigid solar]

Pls help me

[zinc oracle]

I'm not having an issue adding tags.

[cobalt sleet]

Try just pressing enter after typing your tag?

[stoic socket]

yeah that fixes it

[frigid solar]

For me, me on mobile

Not working bruh

[zinc oracle]

Its possible tag search isn't working right now which prevents adding tags on mobile.
Try again later

[frigid solar]

:(

Ok

[inland tulip]

is this an issue or can i just ignore that? Its working fine with an own generated link

[rose goblet]

[zinc oracle]

if you've used your own link you dont need to worry about that.

[rose goblet]

Having this same issue too

[stoic socket]

Try clicking enter on your keyboard when adding a tag

[rose goblet]

Yeah, that adds a tag, but it's still an issue

cos before it let me see tags similar to what I wrote

[stoic socket]

Yeah I believe thats been noted down

[rose goblet]

Good good

[inland tulip]

okay lovely thank you!

[sturdy swan]

It been 2 weeks and my bot still not reviewed, what still i do?

[compact glade]

Hi i won this auction and i payed it also and I recieve this email on 7th June (Tuesday) and there was written that my server will see on front page slot 2 after 1 week

So 1 week is completed and I can't see my server on front page slot 2

@somber parcel

[lofty musk]

I opened a ticket 3 days ago and still no response. <@&817055174613794826>

[regal bluff]

My Bot was approved 5 days ago and didn't appear in search results.

[shell inlet]

please wait patiently until it is

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[shell inlet]

-ticket

[wild stone]

@compact glade

Need more advanced support?
Open a support ticket

[shell inlet]

Please wait until you get a response, we cannot provide any ETA towards it currently. Sorry for the inconvinicence being caused

[shell inlet]

-botlive

[wild stone]

@regal bluff

If your bot was recently approved, it may take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[shell inlet]

my suggestion is wait for atleast 2 or 3 more days. We can't say it precisely that it's upto 3 days

[regal bluff]

Okay Thx ♥

[prime ether]

Guy i asked that yesterday and didnt got a reply... Can I do anything against that I get reviews with false informations? that rate my bot bad... I dont really want to remove the bot from top.gg..

[stoic socket]

Removing your bot doesn't remove the reviews

You can usually reply to them, but that feature is broken at the moment

[prime ether]

Yeah and thats the problem

And I can't let my bot on a site where users can write reviews with wrong informations

Its now the 5th review with false informations

[stoic socket]

You could DM a mod and report the review if it goes against the review guidelines (https://support.top.gg/support/solutions/articles/73000502504-review-guidelines)

[long ferry]

The only reviews that you may be referring to is on your bot Betty referring to requiring users to vote

[prime ether]

And thats wrong

[long ferry]

This is the case as I've just checked. That's a legitimate review that is not wrong

[prime ether]

thats what I'm saying

[long ferry]

Thats not against our review guidelines

[prime ether]

"You need to vote to use commands wich is kinda sad of the owner. The bot itself is alright i guess"

No you dont

[long ferry]

Thats not against our review guidelines. Users express their opinion about the bot developer implementing vote-locking onto their bot. It does not indicate any violation of our review guidelines and thus not removable

[prime ether]

Okay when you think like that I really need to remove the bot...

I dont let that like this...

[long ferry]

If you disagree with our current review guidelines, then feel free to suggest changes to https://feedback.top.gg, but thats not a review we remove as it is:

• referring to your bots features
• does not promote any violations
• expresses the opinion of said user about your bot

[prime ether]

Nah all good I just quit top.gg with my main bot

[long ferry]

Alrighty no worries. Feel free to come back once you understand our review guidelines

[prime ether]

I understand them

But I added Vote locked cmds cuz I dont want to be Mee6, Rythm 2.0 where you need to pay for recource used cmds

Thats the reason and the main functions of the bot are still usable

its just cmds that need some recources of the bot

and If I can't even reply thats just bad.

[long ferry]

We're aware of the replying issue, thats something that needs to be fixed, but again is not a review we'd remove

[cobalt sleet]

Usually you are able to reply but unfortunately the replies feature is having some issues at the moment. I understand your frustration, but we still wouldn't remove it since it does reflect a user's true experience of your bot.

[prime ether]

All good I already removed the bot I now use other botlists

Where I can reply at reviews (btw thats now since over a half year)

[long ferry]

We're aware that it may have been a longer time until then, though we still do not have any ETA on that

[cobalt sleet]

In the meantime you could ask your users to leave a review if they're enjoying your bot. That might help increase your rating.

[prime ether]

Nah All good I remove vote locks and Made a rythm 2.0 move where you need to pay 5$ for 1 guild and 1 month if users want that more then vote its okay

Its not your fault that my users dont see that the play cmd have sub cmds but the review thing is really needed

But there is no ETA when i add betty back to your list cuz I can't let you do that like now...

[sturdy swan]

What is this ?

Anyone can help ?

[stone grove]

that are tags, which you can use to create or even use premade tags

[sturdy swan]

chatbot

Tag

[shell inlet]

It's a known issue currently. Our team will look into it soon, sorry for the inconvenience. Current fix probably is trying a different browser

[sturdy swan]

Ok faster 🙂

I need more browsers🙂

[spiral cradle]

The login wont load on mobile?

[long ferry]

Removing due to screenshots on said ticket containing personal details

please be patient,thanks

[long ferry]

screenshot?

[lone ether]

here you go

[long ferry]

Smh

[feral frost]

How come whenever I try to publish an annoucement on my bot, It says that it has been saved, but then when I navigate to the announcements page, its not there?

[zinc oracle]

it can take awhile for it to show up

[spiral cradle]

[spiral cradle]

But yea its stuck on the grey screen that I screenshotted above

[ancient blaze]

yo do i get help here?

[zinc oracle]

looks discords authorization page isnt loading, we cant really help with discord issues.

[spiral cradle]

Gotcha I guess I'll reach out to discord then thank you!

[ancient blaze]

why is my server not coming up

[sturdy swan]

I can't choose a category, it says no results were found no matter what I type.
@zinc oracle

[zinc oracle]

on mobile?
categories cannot be added on mobile currently due to a bug.

if you're on desktop just hit "enter" to add it

[zinc oracle]

are you the owner of the server?
admins cannot add servers

[sturdy swan]

When will the bug be fixed?

[ancient blaze]

oh okay

[ancient blaze]

why does the reviews not work

@zinc oracle

[zinc oracle]

replying to reviews?
they currently dont work.

[ancient blaze]

oh that sucks

and can you bump?

[zinc oracle]

We dont have bumps, we use a voting system
https://support.top.gg/support/solutions/articles/73000548596-what-is-voting-

[noble talon]

How to claim vote credits? I hav 102 votes and when i go in bot > votes it shows nothing how to claim it?

Is it that you only calim it on next month first day?

[blissful wasp]

you get it first day of the month i believe

[undone skiff]

Is this the appropriate way to add images [Imgur](https://imgur.com/generatedTXT)

oh nvm i got it

[deft yarrow]

Why does it blink at me and not let me actually log in on my phone but I can log in perfectly fine on my phone and all websites on my phone associated with top.gg including top.gg give me an error message when I click on them on my phone but are perfectly fine and are normal on my laptop

[trail crown]

i've changed my bot avatar but it doesn't show on the website even when i refresh the data .

[sturdy swan]

ok thanks

[cerulean ember]

Can u share ss of error?

[cerulean ember]

It takes 1-2h to update after using refresh data button

[lone night]

hey guys this reason
i tried this commands after i see this log i get no rate limit and no api abuse so if anyone can test all my bot so i know all problems in my bot so i can fix ♥️

@zinc oracle

[naive turret]

you didn't get ratelimited, because you tested it on a server with not enough members

you can do it like that, the bot will add the role every second, this won't ratelimit your bot on big servers

[heavy stream]

Hello, im getting this error in setting categories for my discord server. Can anyone help me?

[sleek jay]

Hello! How can I change bot avatar on top.gg? I changed the bot avatar on discord developer portal but the changes is not recognized from top.gg website

[wild stone]

@sleek jay

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[obtuse ruin]

Hello, can I have details concerning the refusal of my robot?

[dreamy abyss]

If you want more details you would need to DM the reviewer

[sleek jay]

Yeah, but I don't have "Refrash Data" button on sidebar.. I have Request Data

Or is not the right sidebar..?

Ah, my bad, sorry

I found, thanks

[obtuse ruin]

I'll do it

[lofty tinsel]

Is it possible to remove my bot from top.gg
But here is the issue that that I'd is Scammed and no acess to it

[dreamy abyss]

If you go to the bot page. On the right side there is a delete button. On mobile the delete button is under the info tab

If the bot is under another account, you would need to contact a online mod with proof of ownership

[heavy stream]

<@&817055174613794826> sorry for ping, but i think the site is down.

[junior pebble]

Is it possible to modify the server IDs of the top servers that used such said bot?
https://cdn.hamoodihajjiri.com/RDYYs4wqTI

[dreamy abyss]

It’s automatic. So unfortunately not able to be changed

[lofty tinsel]

Ya i can provide proofs

[dreamy abyss]

Feel free to suggest it at feedback.top.gg

[dreamy abyss]

Please contact any online mod. I’m not free until late next week, so I won’t be able to look at it atm

[junior pebble]

Automatic? How is it automatic, I remember being able to modify such.

[dreamy abyss]

It was changed some time ago

[lofty tinsel]

@dreamy abyss can i provide u the mods chat from adding to removal the mods are busy so if u could give ma a min

[dreamy abyss]

I can’t have a look at it. I’m extremely busy. Feel free to contact any other mod when they come online

[robust sparrow]

how can i fix this err Error: 401 Unauthorized (You need a token for this endpoint) at Api._request (C:\Users\schad\OneDrive\discord bot\VScode\New folder\dbot\node_modules\@top-gg\sdk\dist\structs\Api.js:76:19) at runMicrotasks (<anonymous>) at processTicksAndRejections (node:internal/process/task_queues:96:5) i used this token

[dreamy abyss]

You can ask in #topgg-api

[robust sparrow]

okay

[lofty tinsel]

Ok

Ty for your time

[naive compass]

why i can't vote😭

1week from now

this is all happen when i am voting

when i logging in to vote

help please😭

[cerulean ember]

You facing problem in logging in, as i can see in second ss it's discord.com so not related to top.gg, will recommend you using different browser

[naive compass]

i've done trying using other browser but still not working

i've try to ask them also and they say that i will contact top.gg🥺

[robust sparrow]

i use edge and it works fine for me

[cerulean ember]

It's probably device issue then? Can't say for sure but the site your trying to access is "discord.com" which is not in our hands

[naive compass]

i've try to download on my ipad and my wife's android then i log in to them but it will the same problem🥺

[cerulean ember]

I just tried logout and login and worked fine in chrome

[lone ether]

try clear cache on ur app

[cerulean ember]

Yep^^

[naive compass]

i can log in to discord

but

when i go to top.gg and i will click log in

this wiil be gonna appear🥺

[naive compass]

i've done trying that also

[lone ether]

Got any other devices?

[naive compass]

yeah i've tried that too

[lone ether]

must be a problem with discord, contact them

[cerulean ember]

Try login by this link https://top.gg/login

[rough holly]

how i can add a image in a bot Deskription

[cobalt sleet]

-htmldesc

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[rough holly]

whats that

[sly nacelle]

Hey 👋

The server stats for my bot seem to have frozen on 625 despite my logs showing that it successfully updated

Successfully Connected to the Database!
Word Game#8924 is now Online in 669 servers!
Posted stats to Top.gg | 669 servers

[sturdy swan]

It's caching, can take some time to update - see now if it's updated

[naive compass]

this will appear when i click that

[stoic socket]

Thats an issue with Discord, unfortunately nothing that Top.gg can help with 😔

[sly nacelle]

it's updated now, thanks 🙏

[long ferry]

Could happen when trying to use a widget from either a bot that's not approved, or your bot having an invalid avatar on the site

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[long ferry]

Yeah this is like we had with other people, something from discord

Can't really do anything about it, sorry

[naive compass]

🥺

[long ferry]

what about using a different browser? Seeing previous reports it seems to mostly be related to safari on ios

[long ferry]

please try the above

[maiden kayak]

Keep having this issue as everyone else it seems, and yes I tried different browsers and links. And devices

[long ferry]

thats an issue on discord nonetheless

[maiden kayak]

Idk what else to try

[long ferry]

oh is it happening on chrome too?

[maiden kayak]

Yeah

[long ferry]

Welp, yeah thats an issue on discords end, some people have already tried reaching out to them with no avail

[maiden kayak]

I’ve been having this issue for 2 weeks

💀

[long ferry]

We cant really help with it, its something related to discord, you can try reaching out to them

[naive compass]

we have a same prob🥺

this is the discord say😭😭😭

[lone night]

Why this

[stoic socket]

Click enter on your keyboard and it will add the tag

[lone night]

I did nothing appeared

[magic garnet]

Same problem here, how to fix

[deft yarrow]

I was asleep but sure

[cerulean ember]

Can you try using different browser?

[earnest tartan]

My server was removed from top.gg for a possible false reason, how do I go about resolving this? <@&817055174613794826>

[cerulean ember]

Hey your server is not removed from site, it's locked because it violates discord's TOS and our guidelines.

You can see the lock reason when you visit server page from your account.

[earnest tartan]

My discord server does not violate discord's TOS, my server is just a business/support/community server.

Are you able to tell me which Top.gg guideline my server violates?

My Tog.gg server ID is 935329935625707650

[deft yarrow]

Uh idk if I have more than one on my phone

[drowsy furnace]

Uh...

I'm getting something like hacking from someone

[cobalt sleet]

Your server description mentions selling Discord services and followers on other platforms.

[earnest tartan]

My server does not sell anything, its just a support/community server for our website.

[drowsy furnace]

This

[cobalt sleet]

ID?

@visual stream

Banned

[drowsy furnace]

@visual stream

[cobalt sleet]

Thanks for reporting!

[drowsy furnace]

Thanks

[drowsy furnace]

Np ,

[cobalt sleet]

Your server description promotes selling Discord services and followers on other platforms.

It is also against rule 3 of our own guidelines. https://support.top.gg/support/solutions/articles/73000502503-server-guidelines

[earnest tartan]

We don't sell discord services and I am explaining our services on our website, am I not allowed to do that?

[cobalt sleet]

Not the services that you're offering at least

[earnest tartan]

The server does not break rule 3 as we do not sell accounts or scam.

[cobalt sleet]

You're generating accounts for paid services

[earnest tartan]

There is nothing illegal about what we do.

[earnest tartan]

May I ask why this is not allowed?

And why was my server targeted over other bigger servers on Top.gg that do the exact same thing?

[cobalt sleet]

Feel free to report any other servers you feel are also breaking our guidelines using the "Report" button on the server page

[earnest tartan]

^^

Its not against Discord's TOS.

[cobalt sleet]

It's spammy and scammy, and you're selling fake followers etc. using generated accounts.

[earnest tartan]

Okay, and?
We always say they are botted, its up to the users if they want fake followers.

[cobalt sleet]

^^

[earnest tartan]

That is not a valid answer to my question.

My question is about why that rule exists, you can't just link to the rule for an answer 😂

[cobalt sleet]

I don't see how I can be more clear. It's to prevent abuse on the platform. Generating fake accounts to sell followers is abusing the platforms you're doing it on. Generating accounts for paid services is against our guidelines.

[earnest tartan]

Okay but why would my discord server be removed?
There is no generating accounts, buying and selling followers, etc done in our discord server.
Your removing a support discord server because of our website?

[cobalt sleet]

Your server promotes those services, therefore is against our guidelines.

[earnest tartan]

So there is no way around the guideline?

[cobalt sleet]

You're asking a CM if there's a way around the guideline? No there isn't.

[earnest tartan]

Alright, thanks for your time.

I don't have time to report these 29 servers but all of these break the same guideline, https://top.gg/servers/search?q=smm

[sturdy swan]

Backup Bot Is Allowed In Top.gg?

[misty sparrow]

I am reporting the servers so that the team will know which is not ok

[sturdy swan]

Backup Bot Is Allowed In Top.gg?

[misty sparrow]

wdym

[sturdy swan]

As long as it follows the guidelines, any bot is allowed

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[sturdy swan]

First link

[sturdy swan]

Bro Please Say Backup Bot Is Allowed In Top.gg?

I just informed you that any bot following the guidelines is allowed.

Go to the guidelines, read them and see if your bot follows them. If it does, it's allowed.

[sturdy swan]

kk

[misty sparrow]

hmm I'm tired of reporting every servers of https://top.gg/user/3748036170533765120 can someone bulkdelete all of these?

[cobalt sleet]

I'm already dealing with those reports

[misty sparrow]

you are fast!

[cobalt sleet]

You got your answer already. Please don't DM staff members about it. @sturdy swan

[deft leaf]

How long does it take for server stats to update after posting?

[sturdy swan]

Around 30 minutes

[deft leaf]

Awesome thanks 🤝

[silent gull]

هلاا

كيف استخدم ميزة البحث الامن في بوت موسيقي ؟؟

[sturdy swan]

Hello I changed the avatar of my bot but it did not update on the site

[stark owl]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[silent gull]

hello How do I use the secure search feature in my music bot?

[cobalt sleet]

-support

[wild stone]

@silent gull

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[silent gull]

I am asking for help now Do you know how to use safe search in bot discord????

[cobalt sleet]

You need to look at your API's documentation. This is not the place to ask for help. This channel is for support with top.gg issues. You should ask in #development.

[silent gull]

okay

[terse lark]

ok i need a bot that can make a command that will take away roles, and add another muted role that will go away in 3 days. is there a bot like that?

[long ferry]

-how2search