#support

1 messages · Page 657 of 1

tired spindle
#

oh

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I thought they mean it's intentional that it is there

long ferry
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У нас нет русского перевода на сайте (translated)

paper hazel
#

Why can't I delete a announcement?

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litteraly does nothing :/

agile estuary
#

Is there anyway to create a ticket? Or message a staff member directly about something relating to my bot

torpid hollow
#

i think my vps ip got banned by topgg like it wont update my server count anymore.
idk if i got banned or not tho.

long ferry
#

As long as you're following ratelimits, you should be good

torpid hollow
#

how long is the ratelimits?

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is there docs?

long ferry
fervent fractal
#

what is this

long ferry
tired spindle
#

I'm getting 'stream timeout' when using bots api

#

The ratelimit is 60 per minute and I know I didn't pass that

gentle garnet
tired spindle
#

I'm getting same error code too

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I think topgg died

gentle garnet
#

Not the first time tho

#

Happens a lot in the past

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¯_(ツ)_/¯

tired spindle
long ferry
#

@gentle garnet @tired spindle could you check again

gentle garnet
long ferry
#

Yup good

tawdry owl
#

How can i transfer ownership of the bot in top.gg which is in the team

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<@&817055174613794826>

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@long ferry

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Please help me

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And sorry for ping

polar merlin
#

How do I delete a bot

lusty furnace
polar merlin
#

And why is it live?

sturdy swan
#

on your bots page

sturdy swan
polar merlin
sturdy swan
#

that doesnt make sense

surreal rune
#

@Dylan

sturdy swan
#

you still can view your bots page even if its in the queue

sturdy swan
polar merlin
sturdy swan
#

https://top.gg/bot/<yourBotsId>

surreal rune
#

@supple mica what is the problem in my bot

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@long ferry

lusty furnace
surreal rune
#

Dylan decilend my bot why

lusty furnace
#

it's not like it literally tells you why it has been declined

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basically your emojis cause epilepsy

surreal rune
#

but there will be a strong reason

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he says i used emoji of 18+

polar merlin
sturdy swan
#

read the decline reason

surreal rune
#

but i doesn't

lusty furnace
#

pretty sure they were right, so you might want to recheck what emojis you use

sturdy swan
surreal rune
#

Your bot @invalid-user was declined by reviewer Dylan.

Reason: Your bot's commands have emojis or gifs that could cause epileptic seizures due to its flashy and flickering nature. Please remove all content of such nature in your commands.
If you would like to dispute your decline, please DM Dylan.

sturdy swan
lusty furnace
#

^

surreal rune
#

so why he declined

lusty furnace
#

....

surreal rune
#

is anyone can tell me in hindi

lusty furnace
#

your emojis have glitch effects

surreal rune
#

bruh

sturdy swan
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cannot show an example rn thanks to discord (or i dont have any flashy emotes)

surreal rune
#

which emojis

lusty furnace
#

If you would like to dispute your decline, please DM Dylan.

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i understand it's hard to read but damn

surreal rune
#

can't do dm he blocked

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no one can dm him/his

lusty furnace
#

well, until he answers your ping you can check your emojis

polar merlin
surreal rune
#

you system is not good

sturdy swan
#

||partyblahaj|| like this @surreal rune

surreal rune
#

you want to tell the user

lusty furnace
#

feel free to leave

sturdy swan
#

not his fault

lusty furnace
#

LMAO

surreal rune
#

which kind of things the user want to remove and

lusty furnace
surreal rune
#

all languages want to support

polar merlin
sturdy swan
polar merlin
#

Ok

surreal rune
#

yrr

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@sturdy swan

sturdy swan
#

oops its in info @polar merlin

surreal rune
#

how to become bot reviewer

lusty furnace
sturdy swan
surreal rune
sturdy swan
#

scroll up

lusty furnace
#

common sense is really missing at half of this server

polar merlin
#

Sorry I’m new

lusty furnace
#

can you switch to desktop site?

sturdy swan
lusty furnace
#

or ^

polar merlin
#

Thank you, I might add a bot sometime.

lusty furnace
#

good luck with it :^)

polar merlin
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Thanks!

viscid inlet
#

It is 3 weeks above and my bot don't appear on search why?

sturdy swan
#

Known issue, developers are aware, developers are looking into it, please be patient.

sturdy swan
#

Pour ça le mieux serait d'aller dans #development car ce n'est pas directement lié au site Top.gg mais à ton Webhook

gray kernel
thick wren
#

is this a bug?

sturdy swan
#

so yea

thick wren
#

lol

supple mica
wild stoneBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

deft leaf
#

Hi guy's, how do i get my server count to show?

cobalt sleet
#

-servercount

wild stoneBOT
sturdy swan
#

Hello. Is it possible to get my bot's name changed?

cobalt sleet
sturdy swan
#

Yes. I did

cobalt sleet
#

-refreshdata

wild stoneBOT
#

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

cobalt sleet
#

Do that then and wait for 30 minutes

sturdy swan
#

Actually it was called hornstat before I even applied

cobalt sleet
#

You applied recently?

sturdy swan
#

But when we applied for discord verification at that time it was called "froggoQ"

cobalt sleet
#

This is top.gg though we're not affiliated with Discord

#

What's your bot's name on the site?

sturdy swan
#

froggoQ

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Even though on discord it's hornstat

cobalt sleet
#

Ok please follow all the steps in the embed above

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That will fix it

sturdy swan
#

Oke, I'll get back to you after some time

sturdy swan
#

any mod is available while aurel is asleep, i wanna ask in dm

sturdy swan
surreal rune
sturdy swan
cobalt sleet
#

You'll have to wait for the queue again. Queue time is currently 1 week or more.

tawdry owl
gray kernel
tawdry owl
gray kernel
#

also, i'd need to verify that you own the bot as well

tawdry owl
#

@gray kernel but ownership of the team in developer portal is with my friend

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I'm now just in team

sturdy swan
gray kernel
#

sorry, canb you clarify what ownership needs to be transferred?

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@tawdry owl

gray kernel
gray kernel
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on the first pic you sent

gray kernel
tawdry owl
#

To my teammate

sturdy swan
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Hi

surreal rune
#

how i get bot dev badge ?

harsh barn
#

Hey ya,
Recently one guy got banned Gᴡ 〢Pulkitᵈᵉᵛ#7230 for the reason that he was spamming the dms' of the staff members. He is requesting me to ask about it and i am not sure but if there any way that he can appeal for the removal of ban as according to him, bot was taking more than normal waiting time in queue to get approved that's why he dmed the staff to ask about it.

surreal rune
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batao

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bruh

harsh barn
# surreal rune how i get bot dev badge ?

Discord no longer giving dev badge to the verified bot developer as people were just using it for wrong purpose however those who have verified their bots before 2020 have those badges.

harsh barn
#

Ya thanks :)

harsh barn
sturdy swan
harsh barn
#

Thanks :)

wild stoneBOT
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@harsh barn

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

steel bobcat
#

hm so I've noticed that for a while, the order seems to be jumbled
as in not properly ascending
is it a visual or other bug?

verbal wave
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Why does my username and pfp not update on the site? (I changed them months ago)

#

Ah nvm, I logged out and logged in again and now it's updated lol

cobalt sleet
chrome smelt
#

@cobalt sleet is team ownership any chance available?

cobalt sleet
#

Not sure what you mean by that

chrome smelt
#

Ownership transfer*

cobalt sleet
#

Not currently possible I believe

chrome smelt
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Damn

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Is bot transfer to another team possible?

cobalt sleet
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I think you have to delete it and resubmit under the new account

chrome smelt
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I'll deal with it tmrw

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I'm too tired.lmao

gentle garnet
cobalt sleet
#

That's not how to embed an iframe

<iframe src="" />
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Then style the size with CSS for the best results

long ferry
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Also you didn't press save?

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I think?

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Also, you need to close the iframe, <iframe src=""> </iframe> because the html parsing is weird

long ferry
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You also can't have content within it, try removing it

gentle garnet
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it only broke when I added more content into the iframe

gentle garnet
#

it only broke when I added more

long ferry
#

The preview shows it, but the html parser causes it to break

gentle garnet
#

it worked before on the normal page with less content shrug

rigid valley
wild stoneBOT
#

@surreal rune

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

untold sapphire
#

why some bots haven't reset their votes?

leaden sentinel
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is the counter bot down?

cobalt sleet
cobalt sleet
wild stoneBOT
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@leaden sentinel

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

leaden sentinel
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oh i am sorry

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thanks 😄

cobalt sleet
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Because it's the weekend and votes count double.

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Vote for it on Monday instead and it'll go to 1.

untold sapphire
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ah I didn't know

cobalt sleet
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Votes count double from Friday 00:00 - Sunday 23:59 UTC

untold sapphire
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ok thanks

sturdy swan
#

How do I bump my server?

zinc oracle
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we do not have bumping, all of our listings are on our website so its not really needed.

sturdy swan
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Okay thx

winged oriole
#

Is it possible to translate to

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Arabic Language

long ferry
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use google translator

modest ruin
#

hey guys, how long usually it takes to verify a bot?

drifting tinsel
modest ruin
#

do you know why so long?

drifting tinsel
#

But if the queue is not full then maybe 1 day

drifting tinsel
modest ruin
#

oh ok

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i guess i will wait then

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:/

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how to remove a bot from top.gg while is pending, i realized that my bot woudn't be approved for needing admin perms when is a fun bot (this is because my bot crashes when doesn't have perms)

modest ruin
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thank you, i will reapply when i fix this bug

winged oriole
#

send me if you can

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Please

sturdy swan
winged oriole
#

Will he be accepted?

sturdy swan
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resubmit it

winged oriole
sturdy swan
winged oriole
#

are you sure?

sturdy swan
#

yes

winged oriole
#

okay thanks

undone quest
winged oriole
surreal rune
worthy wyvern
#

When configuring Webhook in code, does the "/dblwebhook" stay like that or should I replace it with my Webhook URL?

example: topgg.WebhookManager(self.bot).dbl_webhook("/dblwebhook"

zinc oracle
elder fjord
#

Why moderator was rejected by the bot, for the reason: Your bot doesn't have any actual (functioning) features/commands
When all the commands are working

gray kernel
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like if it's just full of commands that are plan text responses, it doesn't really have a feature

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for example, having a command that just responds pong when you do /ping

elder fjord
#

no

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My bot can do clear , mute for time, and output information about the member and his profile picture

zinc oracle
#

contact/dm the reviewer that denied your bot @steady finch

hollow folio
#

Is the search feature still down

undone quest
zinc oracle
#

please allow 48 hours for them to respond.
mods and reviewers do have their own lives.

undone quest
#

Ok, sorry Dark_KannaHeart

sturdy swan
#

Is this valid for removal? There's literally nothing to say that is bad/good about it

cobalt sleet
#

This doesn't seem to break our guidelines and it seems to be their opinion

sturdy swan
#

Oh okay

severe helm
#

Eyo

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Why my name z

hard bronze
#

hello when would my bot get approved

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

hollow folio
#

is the search feautre still down? and i cant see my server?

zinc oracle
#

yep

sturdy swan
#

Y my bot was declined cause didn’t hav commands that cause it don’t need any u just type

sturdy swan
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It’s goseale

minor karma
#

@toxic zephyr this is the person who reviewed if so

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dm him tho

toxic zephyr
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@sturdy swan Send me a DM

sturdy swan
#

@zinc oracle sent u dm

zinc oracle
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why?

sturdy swan
#

@undone raven wats up with lacs faucet

twilit kraken
#

Hi there 🐒 How does the website sort search-results at the moment? From what I can see, it is not sorted on vote, nor server-count

prisma kelp
#

can i know when did i submit my bot

valid warren
#

Hi there, if I were looking to purchase an advertisement for my server, how much would that cost?

#

@cobalt sleet

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@somber parcel

grand ravine
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that'd be auctions

valid warren
#

Ohh, I see the category.

grand ravine
#

ye, ask there

short sequoia
#

Hello, so I was curious about something. My bot's avatar doesn't show up on the website and when I click the "Refresh Data" button, it doesn't fix it either. Is there some special way for it to show up again?

P.S. It has been like this for a long while just never got to asking.

#

If you reply to this message, please ping since I got this place muted.

magic sundial
#

Site down?

sturdy swan
#

Been for a while

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Site is down

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Has it been announced?

kindred heath
#

stream timeout

hexed vessel
#

site down?

sturdy swan
chrome smelt
#

@somber parcel

supple mica
#

The team have been notified thank you thumbsUpCat

kind halo
#

stream timeout 💀

violet sun
#

website down?

fringe relic
#

Yes

sturdy swan
#

Um can i reapply for my bot

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Cause it was hosted on replit

opaque wing
sturdy swan
#

Ohkk

fringe relic
opaque wing
#

You're going to need to wait until it comes back up.

fringe relic
#

Repl won’t be much of a problem, just don’t use bot ghost

sturdy swan
#

Ohk

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Thx

#

Can I ask one more q

shadow shadow
sturdy swan
#

Yeah

#

Um

shadow shadow
sturdy swan
#

Can I ask something

shadow shadow
#

yes?

fringe relic
shadow shadow
sturdy swan
#

Some people use source code bot like milirato so why there bot don,t get rejected

shadow shadow
#

alot of ads

sturdy swan
#

No

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It dosent have ads

shadow shadow
#

the status shows ads

sturdy swan
#

Oh

shadow shadow
#

the bot ghost

sturdy swan
#

No

shadow shadow
#

milrato bots just not working that well

sturdy swan
#

Like milrato

#

Yeah

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Some use Milano

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So can we put that bot in top.gg

shadow shadow
#

some use milrato clan bot

sturdy swan
#

Yeah

shadow shadow
sturdy swan
shadow shadow
#

someone leaking the code lol

sturdy swan
#

Lol

fluid birch
sturdy swan
#

Sorry

#

Can we use source code bot here like Some people do

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Plz tell

shadow shadow
sturdy swan
#

Oh thx

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So much

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For telling

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With credits or means by changing credits

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Cause means

shadow shadow
sturdy swan
#

Oh yeah so plz

shadow shadow
#

the source code owner

supple mica
#

@sturdy swan @shadow shadow Move the conversation to #general please.

sturdy swan
#

Yeah but why some people change credits

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Ohk sorry i was asking

sturdy swan
#

I am sorry

fluid birch
shadow shadow
#

or fix milrato dumb bot

fluid birch
sturdy swan
#

My is not of milirato

shadow shadow
sturdy swan
#

Ohk

pastel lark
#

where did the bot token go

#

hmm

bronze silo
#

Will bots which is removed from top.gg will be removed from google result also?

fluid birch
prisma kelp
fluid birch
static venture
fluid birch
pastel lark
#

i have the correct token but it says invalid token

#

i have the correct token character for character and i know that for a fact

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and it still says invalid token provided when i run it

toxic topaz
pastel lark
#

i do have 1 instance of hte bot running already though

#

withthe same token

#

could it be that?

pastel lark
#

i put it in the thing itself

toxic topaz
#

🥲

pastel lark
#

like .setToken("the correct token")

supple mica
pastel lark
#

oop

supple fjord
#

Hii!! Can we rate a bot?

rare gazelle
#

Hi

honest bone
#

Hiya!
You have rejected my bot numerous. times, for really weird reasons and this is starting to look very unprofessional. The last reject was that there isn’t a help command even though there is one. And I can’t even write back to the reviewer goseale#6992. Are your reviewers being paid per reject?

desert eagle
#

you declined my bot as if warn command requires ban perms, it doesn't>:( it requires kick perms cuz idk what perms warn cmd needs

jade swallow
honest bone
chrome smelt
#

What permission and command is it @honest bone @jade swallow

#

I'm just curious

jade swallow
chrome smelt
#

That's legit needed... What

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Whoever denied it was maybe a mistake

zinc oracle
#

we consider manage messages(deleting the command message) for say commands to be optional permissions.

chrome smelt
#

Woo

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Well, that too

#

But C'mon, denying a bot because of it needing it to function correctly and not spam errors in console

desert eagle
zinc oracle
#

dm them

chrome smelt
#

@desert eagle one way to go around that, make the permission manage messages or manage server

#

I think dyno uses manage message on the role of the person

desert eagle
#

kk

lofty tinsel
#

@cyan palm

chrome smelt
#

What do you need help with Vishal

jade swallow
lofty tinsel
chrome smelt
#

Where did you get the code from?

lofty tinsel
lofty tinsel
#

Same name

chrome smelt
#

Yes, but where did you get the code from

lofty tinsel
#

I made many tutorials are there on how bots are made and how to use erela and do i am a bot developer from a year i guess and i had a verified bot too

chrome smelt
#

You have to DM them, then.

#

Sorry I couldn't help.

lofty tinsel
#

Maybee because they have declined due to i have not changed the linkes like inv link and ote are off old bot named Grufy
And this is GRUFY
As i lost the ownership and old id disabled

lofty tinsel
chrome smelt
#

You pinged them.. .

lofty tinsel
#

Correct tag?

#

Because many of same 🤣

chrome smelt
#

Yes that's the correct tag, lol

lofty tinsel
#

Ty

chrome smelt
#

Np

fervent ferry
#

hello, I have a little problem... I don't know how to set a logo to my discord bot on top.gg.

wild stoneBOT
#

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

fervent ferry
#

oh god I'm so blind... Thank you

static venture
#

LMAO

#

rip

honest bone
chrome smelt
#

It needs am obvious point of entry.

#

The denial was valid.

honest bone
chrome smelt
#

All bots need a help command

#

Not everyone on discord knows what they're doing

honest bone
#

It has a help command

chrome smelt
#

Does it work?

honest bone
#

Of course

chrome smelt
#

Provide prof

honest bone
chrome smelt
#

Hm

#

I would wait for the dude who denied your bot

honest bone
#

I cannot dm him for some reason.

zinc oracle
#

do you have dms disabled?

chrome smelt
#

Who is it

#

Oh, hi woo 😂

honest bone
zinc oracle
#

their dms are open

honest bone
#

And thanks for your help peeps!

honest bone
zinc oracle
#

@toxic zephyr

candid mica
#

yeah i try to ping but oh well

candid mica
supple fjord
#

Hi! Is there a way that we can rate a bot on top.gg? I see that bots have rating, just wondering on how people rate bots

sturdy swan
sturdy swan
jade swallow
#

is it ok for my bot to ask for Manage Roles and Manage Permissions permission in the *lock command?

zinc oracle
#

why does it need manage messages?

jade swallow
#

Manage Permission* sorry

zinc oracle
#

locking channels generally speaking only needs manage roles.

jade swallow
zinc oracle
#

countless bots only use manage roles to lock channels.

supple fjord
#

Hello! Can top.gg bot mute/kick/ban members? Or even warn

zinc oracle
#

top.gg bot is just our bot for server listing.

#

its not a moderation bot, and has no features other than helping with listing servers.

jade swallow
# zinc oracle countless bots only use manage roles to lock channels.

heyy, sorry to bother, but my theories are right

if you want, do a test: go in the roles of a famous bot and (remove the administrator role) and add the manage roles permission

now go to the channel that will be locked and remove everyone's permission from manage permissions

you will see that, even with the bot having the manage roles permission, it will not be able to lock the channel.

you will understand only if you really do it like i did with dyno and loritta bot (two famous bots) 🥺

sorry for the big text... Why my bot might not be selected at the top.gg for asking permission that you need, and that by inattention they don't know uenditisti

zinc oracle
#

discord bots share the same permission system as users.
its easier to just create a discord server, give a user only manage roles, then check if you can lock the channel

jade swallow
zinc oracle
weak willow
#

💀

jade swallow
# zinc oracle ^_^ https://i.woo.pics/2f368144e0.mp4

ah sorry, ah sorry, I said to remove the manage permissions permission in the permission of exactly the channels (not in the roles)

ex: try to enable manage roles permission (on roles)
and disable the manage permissions permission (on the channel)

#

then try to lock

zinc oracle
#

we do not explicitly remove that permission in our testing environment anyway.

jade swallow
sturdy swan
#

How do I report discord bots?

sturdy swan
dull stump
#

Hm

#

Whats the prefix for the top.gg bot @sturdy swan

sturdy swan
#

-ping

wild stoneBOT
small lanternBOT
#

Pong!

sturdy swan
#

Just this one

#

So pretty much irrelevant

dull stump
#

Oh lol

cobalt sleet
dull stump
#

Ahh got it 👍

plush moat
#

can support help me please

cobalt sleet
#

Just ask your question

#

Someone will respond

waxen lantern
#

how can i dont send Shards?

cobalt sleet
#

Change the shard value you're posting to 0

#

If you're using a package to post stats I'd recommend reading the docs for that package.

naive hedge
#

How can I stop @small lantern from removing the voter role after 12 hours

#

I want them to keep the role forever

prisma kelp
fluid birch
prisma kelp
#

ohk

#

thanks

naive hedge
#

That's a shame

#

Is there a way to bypass this if I setup the webhook to my own custom bot?

long ferry
#

By listening for votes, adding the role and not removing it. The only way to retain the role even after it expiring is to use custom webhooks

naive hedge
long ferry
#

Your own bot, the top.gg bot can only be used to grant a role and remove that are 13 hours

naive hedge
#

Okay thank you

sturdy swan
#

Hello

#

How do u use reaction role bot

#

And what is a message link

supple mica
#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

obsidian aspen
#

hey! top.gg stopped showing my bot's avatar after a recent change to it, only the first character of the bot's name is shown on the bot now. any solutions to this?

wanton drum
#

would you be able to send the url to the page for me?

obsidian aspen
#

tried changing the avatar back and forth, but it doesnt seem to capture the changes at all

dreamy abyss
#

Have you tried to refresh data?

wild stoneBOT
#

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

obsidian aspen
#

yup did that as well

dreamy abyss
#

How long ago? It may take 30min

obsidian aspen
#

30 March

dreamy abyss
#

Aha, maybe try refreshing data again today

#

If it does not work in 30min, then let us know again 😄

obsidian aspen
#

Will do! Thanks for the help, I'll monitor how it goes christmasthink

dreamy abyss
#

Slick. Synqat also seems to be around, so if you(Synqat) know anything else, let us know 😄

sturdy swan
#

Have you tried to edit, for example, the description of the bot?

#

That often does the trick :p

wanton drum
#

I changed the way we load images but it looks like discord's CDN is throwing a 404, it's possible your page is cached and needs to be updated like Krypton suggested above

obsidian aspen
#

that worked!

#

onionpray thanks for the help folks!

dreamy abyss
#

Noice. @cobalt sleet could we get the -refreshdata tag updated maybe? Seems to be outdated details with how image loading now works

cobalt sleet
#

Yep!

elder needle
#

hi i would like to ask why my profile pic and the botlogo of my bot are gone?

wild stoneBOT
#

@elder needle

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

elder needle
supple mica
elder needle
#

lol i refreshed and now the image is there

supple mica
#

Can I have the link to your bot please?

#

Oh very good kek

#

All good now so?

elder needle
#

yes but i have another question

supple mica
#

Go for it

elder needle
#

how can i display the server count?

supple mica
#

-servercount

wild stoneBOT
supple mica
#

This should have all the info you need 🙂

elder needle
#

ok ty

supple mica
#

No worries thumbsUpCat

cobalt sleet
#

Please contact the bot reviewer who declined your bot for more information.

glossy hazel
#

👌

waxen lantern
candid mica
waxen lantern
#

tnx

candid mica
#

i think you cant do it with auto poster

versed hare
#

I did this, but why can't I press Next?

zinc oracle
#

there is no next

#

once you copy it to topgg and click test(and verify it works) you are done

sand roost
#

Can translators change their nickname?

versed hare
#

ohh okay

#

@zinc oracle Is that your website?

zinc oracle
#

yeah

versed hare
#

Nice man

zinc oracle
versed hare
#

Looks good, thank you.

fast minnow
long ferry
#

Check the highlighted fields

fast minnow
#

well there is no highlighted fields

scenic oracle
#

Hi, I just made a server and made it a community server. I need help making a membership screening.

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

scenic oracle
#

Oh my bad

fast minnow
#

the text?

#

bc there is no other highlighting field

wanton drum
#

if you scroll down is there anything?

sturdy swan
#

What have you filled in the other fields?

fast minnow
wanton drum
#

is this editing or adding a bot

fast minnow
#

editing

wanton drum
#

can you send your bot id?

fast minnow
#

943916709243412520

#

its not approved yet btw

wanton drum
#

i'm not 100% sure but it's possible that, that might be the issue

fast minnow
#

i refreshed

#

now it worked

#

lol

wanton drum
#

oh ok, epic

winter depot
#

@cyan palm

#

834803721417523252 You want me to turn off aout o2 in bot named

long ferry
#

DM them instead

finite cloak
#

Hi, still waiting verification a support can tell me why ? thx

wild stoneBOT
#

@finite cloak

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

finite cloak
finite cloak
surreal rune
#

@long ferry @lone ether

#

if my bot will be agree then i got a message or not

wild stoneBOT
#

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs :

surreal rune
#

bruh

long ferry
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

surreal rune
#

okay

long ferry
surreal rune
#

no other channel for agree bogs

long ferry
#

That channel is hidden right now

surreal rune
#

okay

surreal rune
long ferry
#

The channel is just hidden right now

surreal rune
#

only bot dev role can is

#

what is

stark harbor
#

Hey there, my team's bot got denied because the bot was disabled on our dashboard. We've applied numerous times to be on top.gg, but it seems that during one of the verifications someone of the top.gg team might have disabled the bot on the dashboard, meaning they got an error. We had some issues in the past that also caused us to get denied. But this time was truly out of our control but the person who applied got banned and cannot appeal.

surreal rune
#

chronological order

#

@long ferry

#

what is chronological order

long ferry
#

first submitted, first reviewed

long ferry
#

Oh the person was banned?

stark harbor
#

The problem is that they only put their name and not full tag

#

So the person who banned cannot even add them

#

They got banned as we've been denied too many times

#

But this time seems to be out of user error as the bot was disabled on the dashboard

long ferry
#

They were given 3 declines with the same reason, they had several chances to fix the issues causing the declines

#

-appeal

wild stoneBOT
#

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

stark harbor
#

As I said, it seems to have been user error as someone on your team must have disabled the bot on our web dashbboard, which would result in that error message

#

Do you guys kick the bot after denial/approvial?

long ferry
#

Even if someone did change something on your dashboard, it should've been apparent on the first 2 declines, it was the mistake of whoever submitted the bot again without fixing the issue

#

Tell them to appeal if they wish to be unbanned

stark harbor
#

I'll tell them. But do you guys kick the bot after denial/approval?

#

As that should reset the configuration

zinc oracle
#

yes we kick the bot

stark harbor
#

Okay, thank you! We'll get to the bottom of it and appeal then

#

Thanks

lime trench
#

can I leave this server without my bot being removed or losing certification?

#

Please ping once there's a response 🙏

long ferry
static venture
lime trench
# long ferry Leaving the server makes us possibly unable to reach out to you regarding issues...

There're plenty of ways to contact me with responses within 24 hours usually. (i.e. contact@zerotwo.bot)

Even though certification ain't a thing anymore, I still got that fancy shortlink and don't want to lose it :P https://top.gg/bot/zerotwo

long ferry
#

Yeah that's something you'll still keep unless the Devs actively remove it

#

But yup if we're aware of how to contact you, shouldn't be a problem then

lime trench
#

Cool thing, thank you!

long ferry
#

Best is to even keep it on your bot page if possible, even if through a html comment since we can see that

lime trench
#

Can do that

deep copper
#

Hi, i recently wanted to add my bot on the website but when i'm submitting the bot, it resend me to the part 2 where i have to describe the bot without any further information of why it send me here :/

gray kernel
deep copper
#

yes refilling it and i send you this

gray kernel
#

thanks!!

deep copper
#

here they are

sturdy swan
#

remove the invite/ part

deep copper
#

ok thanks

#

still not working :/

sand roost
#

Is there a space Infront of the inv code?

deep copper
#

nop

undone quest
deep copper
undone quest
#

Hmmm

#

Is the invite valid

#

?

deep copper
undone quest
#

Like it's not expired or smth

#

Hmmmm

#

Try creating another invite

deep copper
#

ok

#

still not working

undone quest
#

Can u remember me what's your problem?

deep copper
#

it resend me to the bot details when i want to submit the bot

#

here

undone quest
#

Can u take a full ss of the page

#

?

deep copper
undone quest
#

And the second part??

glossy hazel
#

is there any way to restore description that was on rejected submit?

glossy hazel
#

epic fail

undone quest
#

U need to type it again

#

Why did ur bot get declined

glossy hazel
#

it shows thumbnail of the video from youtube

#

and that is nsfw for some reason

undone quest
#

Oh

#

U need to use filters or smth

#

So if the channel doesn't toggled as nsfw. Don't play that video or don't use it

glossy hazel
cobalt sleet
glossy hazel
#

looks like it some content that youtube decide educational but discord is not

#

I have literally no idea how to filter that

cobalt sleet
#

You either filter for it or remove the thumbnail entirely to avoid the issue

glossy hazel
#

First I want to check a specific example on similar bots, how they handle that, but ye, interesting problem, I wonder how it can be fully covered

deep copper
undone quest
elfin lion
#

I need help.
I fill all the information on the website for my server and everything. But then at last it shows that its loading and then doesn't load at all. I've tried 5-6 times but it still doesn't work.

deep copper
fluid rapids
#

One message removed from a suspended account.

#

One message removed from a suspended account.

long ferry
#

are you possibly an admin on the server instead of the owner?

undone quest
#

Try using anot browser bro

deft leaf
#

Is there an issue with adding bots to the site?
Ive tried adding a bot and on the last step when i submit it takes me back to step 2 of 4 even though everything is filled out correctly

#

Ive tried on 2 different browsers so far

sturdy swan
#

@long ferry can this be related to the issue above 🤔

gray kernel
#

yay staff picks

#

oops

#

wrong channel LMAOO

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

gray kernel
#

BRUH

#

WHO DID ME LIKE THAT

zinc oracle
fluid rapids
#

One message removed from a suspended account.

cobalt sleet
#

When there's no command message it's always Woo darkAYA

lone ether
#

L

gray kernel
#

reported for bullying

deep copper
deft leaf
fiery matrix
#

How can I update my bot's server count in Top.gg?

odd furnace
#

I havent had a dm back about this from nekomaki, is there a diff moderator ill have a better chance dming about this?

dusk raven
#

Why does it say "Bot page is live.. wait 1 to 3 days" for over 2 months now when my bot has been there for a year I think

gray kernel
dusk raven
#

Thanks!

gray kernel
fiery matrix
#

Thanks 🙂

gray kernel
#

if you wanna send a DM to me

odd furnace
wild stoneBOT
#

@fiery matrix

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

fiery matrix
#

As I understand it, I need to send data from my own bot to the site?

supple mica
#

Correct, you need to implement an api call into your bot.

fiery matrix
#

Thanks for all < 3

undone quest
undone quest
supple mica
gentle garnet
#

when I post bot stats (for the first time), how long does it take to appear

gentle garnet
#

I am waiting for a day now lmao, either I messed up smth or idk (I did refresh data)

gentle garnet
#

yea

supple mica
cobalt sleet
gentle garnet
#

well I didn't log the response but it never errored (the promsie never got rejected what it would do on non 2xx statuses )

odd furnace
cobalt sleet
#

No problem! darkHappy

agile dagger
#

What kind of discord bot payment integrations exist for discord?

grand ravine
#

pretty much any service that accepts payment and has an api

#

top.gg has its own service called donatebot

#

although idk if it's still maintained

delicate jetty
#

how many commands do you need in your bot to get to top.gg

autumn ferry
shut relic
#

if now I put my bot on top.gg after a while I can change its description and #?

autumn ferry
#

And you need to have a help command or entry point

delicate jetty
#

Oh thanks. I have all that

supple mica
shut relic
#

ok thx and sorry for trouble

supple mica
#

No worries at all, it's what we're here for kek

gentle garnet
#

uh

#

what

quiet spoke
#

henlo, i updated my bot icon 4 days ago but it still shows as no icon on top.gg, can i manually change it?

grand ravine
#

you need to press "Refresh data" on the bot page

sturdy swan
#

I have a problem with vote

#

He said that i have already voted but i dont get any players

quiet spoke
wild stoneBOT
#

@quiet spoke

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

cobalt sleet
#

Please follow those steps

quiet spoke
#

thank you smilekitty

nova plinth
#

any way i can contact community-related staff privately? rather not put something sensitive out in the open if possible

long ferry
#

Sure, you can contact either a moderator or a community manager for that

nova plinth
#

i've tried DMing a few but seems most don't have DMs open

#

is there someone specific i can contact?

long ferry
#

the community managers should have their dms open, make sure yours are aswell

wild stoneBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

covert geyser
#

Hello, does anyone know this user? This video started spamming me, I have no idea who he is, I just know he's from this Discord server. Maybe his account was hacked?

nova plinth
#

you're right actually, my bad on that!

supple mica
#

Would you also mind sending me that video url in dms.

covert geyser
#

yes

undone bough
#

Hi top.gg cannot seem to get the profile picture of my bot what can I do about this?

supple mica
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.

undone bough
#

It also says your Bot was recently approved which is not true it's been at least 2 years

long ferry
#

thats intentional

#

read the full message

undone bough
#

I did the icon is there for my bot on servers and on the developer portal and has not changed in 2 years

zinc oracle
undone bough
#

Yes

#

wait how is it showing up for you

zinc oracle
#

shows the icon fine for me, likely just cache

wild stoneBOT
#

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

undone bough
#

What about the other thing where it says I was just approved?

#

Just ignore it?

long ferry
#

thats intentional

undone bough
#

Oop sorry

#

Why is it intentional it's not a new bot?

sand lotus
#

Where can I see my bot on review ?

grand ravine
#

you can't, you just need to wait around 2 weeks to get reviewed

#

if the bot mostly works (>51% working) and obey the rules then you'll be approved

sand lotus
#

@grand ravine thank you for information 🙂

grand ravine
#

yw

sand lotus
#

Does other languages acceptable in top.gg ?

grand ravine
#

any languages is, they'll use google translator during review

sand lotus
gloomy prairie
#

hey

#

how do i advertise my bot on top.gg

long ferry
supple mica
#

For premium placement^ You can also just list your bot on-site free (Without any boosted listings)

hollow folio
#

the search feature still down?

#

its been 2 weeks and not one person has joined from top.gg

#

and my server is not discoverable

hollow folio
#

one result comes up but nothing is shown and its the same for both

#

safe mode and unsafe mode

visual adder
#

when replying to a users comment does top.gg notify them about the reply?

long ferry
#

No it doesn't

long ferry
hollow folio
visual adder
#

my bot has been approved for about a year, is this meant to be here?

supple mica
#

Yes that's intentional. It says "If your bot..." - Do don't worry 🙂

dusty ridge
#

wait when we add servers to the site is it free?

#

@supple mica

supple mica
#

Yes. Server/Bot listing is free.

dusty ridge
#

thanks!

last veldt
#

Why was the owner banned

#

@fluid birch

fluid birch
last veldt
fluid birch
last veldt
#

Ok thanks, just was confused

fluid birch
#

no worries topggHappy

tender acorn
#

um

fluid birch
tender acorn
#

no thnx I was typing just to check my roles.

hexed vessel
#

Why am i getting more invites than unique views? 😅

grand ravine
#

Other sources maybe

#

Mouth spread goes a long way

hexed vessel
#

but isnt invites calculated by the number of times the invite button is clicked on top.gg?

somber parcel
surreal rune
#

@hallow sphinx

#

my bot is good

#

then why you declined

#

and say the permission

#

bla bla

hallow sphinx
#

If you’d like to dispute your decline, please DM me. 🙂

grand ravine
#

Then yes, same user inviting probably

surreal rune
#

@hallow sphinx

#

give me answer

#

plzzz

candid mica
#

dm the reviewer

zinc oracle
#

hey, please dm them

surreal rune
#

i dm

#

3 reply

#

then no reply

zinc oracle
#

reviewers are not at their computer all the time, he probably got busy doing something else

surreal rune
#

i submitted my bot 2 times already

#

he is saying

#

When I used the ping command while testing, it was requiring permissions which aren’t necessary for a ping command.

#

if the user want to use that command that can

#

i am not making a bot that nuke

#

if i want to nuke then why I will submit my bot

#

bruh

#

no one is here

#

dead

#

guy

zinc oracle
#

I'm not really sure what you want me to say

#

Please wait for Patrick to get back with you

surreal rune
#

any one know hindi

#

anyone?

#

@Hindi

#

bruh

#

you want to make a role

grand ravine
surreal rune
#

i am not saying

#

Patrick saying

#

lmao

grand ravine
#

Like, while he's off you could go testing your bot with no permissions other than read/write

#

Which are the ones they use when testing

surreal rune
#

okay

#

trying

grand ravine
#

Make sure ping doesn't require ANY permission (maybe embed IF you use embeds) since it's a simple answer from the bot

#

But also check the rest, it's a good habit to test your stuff as if you were the dumbest user in the world, most big enterprises do this (in QA)

rigid valley
lusty furnace
#

...

surreal rune
#

but not staff

weak willow
#

get gud

gray kernel
wild stoneBOT
#

@weak willow

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

weak willow
gray kernel
#

yeah, but they're also unrelated to the channel

errant stag
#

can my bot be added to this server?

gray kernel
#

i don't believe we're adding bots to this server

errant stag
#

um

gray kernel
#

other than staff picks

errant stag
#

oh

gray kernel
#

yeah, you can read more about it in the latest announcement

errant stag
#

ok

odd dust
#

hey can i edit my bot description on top.gg with css and html now?

gray kernel
#

i believe you can use html baldmisonod

steel bobcat
#

yep css too

rugged dew
#

Is there like any rules that I can read about getting your bot into top.gg? Like what things your bot shouldn't have if you want your bot to be approved to top.gg

long ferry
rugged dew
#

thanks

ocean jolt
#

how to add servers

cerulean ember
#

-addserver @ocean jolt

wild stoneBOT
#

@ocean jolt

topgg Adding Your Server To Top.gg

So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

topggDotRed Click here to follow our guide!

ocean jolt
tulip jungle
#

is markdown possible in descriptions?

candid mica
#

yes it is possible

tulip jungle
#

how?

candid mica
#

just do your usual markdown in the long description

tulip jungle
#

so ** doesn't work and <b> aslo not

long ferry
#

It should work

#

Both

#

But not if you're going like **text</b>

tulip jungle
long ferry
#

Long description?

#

It works, it's just barely noticeable

tulip jungle
#

ah yea that could be the reason you barely see the difference

sturdy swan
sturdy swan
wild stoneBOT
#

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

sturdy swan
#

ok

sturdy swan
#

@sturdy swan verify me!!!!!!!!!!!!!!!1111111

winter walrus
#

There's a queue that all bots have to go through

sturdy swan
#

ok

shut relic
#

it's possible to edit bot invite link?

winter walrus
shut relic
#

srry

ashen rose
#

Hi, I added my bot to top.gg but it doesn't show up

delicate echo
#

hwo to fix this?

sturdy swan
delicate echo
sturdy swan
#

It was never added

delicate echo
#

umm

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it shows its added

sturdy swan
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If that's the right ID

delicate echo
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951883974798614560 this is the ID

sturdy swan
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Yeah - nothing in logs

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Maybe try to delete and add again, make sure the bot is in the server

delicate echo
sturdy swan
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I don't think it needs any for what it does

dry egret
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yo i voted for this but i dint recieve anyth

jolly dock
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Hi just wondering if someone comments on a bot, is there supposed to be a request to the webhook? I am receiving upvotes, but not comments

grand ravine
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you need to ask the bot's support staff

dry egret
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oh

grand ravine
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mostly because asking (or rewarding) for reviews is against the guidelines

jolly dock
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Ah okay my bad didn't realise!

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But its okay to reward votes?

grand ravine
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ye, that's fine

jolly dock
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Great ty

dry egret
grand ravine
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we don't know, try joining their support server (if any)