#support
1 messages · Page 657 of 1
У нас нет русского перевода на сайте (translated)
Is there anyway to create a ticket? Or message a staff member directly about something relating to my bot
i think my vps ip got banned by topgg like it wont update my server count anymore.
idk if i got banned or not tho.
Check for errors
As long as you're following ratelimits, you should be good
Sure
Feel free to DM me
what is this
Why was a Safety Filter added? At Top.gg, one of our biggest priorities is to ensure our platform is safe for all age groups to search and discover communities that are relevant and suitable for everyone. While we have specific guidelines in pla...
I'm getting 'stream timeout' when using bots api
The ratelimit is 60 per minute and I know I didn't pass that

@gentle garnet @tired spindle could you check again
Yup good
Yup works now
How can i transfer ownership of the bot in top.gg which is in the team
<@&817055174613794826>
@long ferry
Please help me
And sorry for ping
How do I delete a bot
maybe another bug? 💀
It’s in review though.
that doesnt make sense
@Dylan
you still can view your bots page even if its in the queue
heres @supple mica
How do I do that?
Dylan decilend my bot why
it's not like it literally tells you why it has been declined
basically your emojis cause epilepsy
read the decline reason
but i doesn't
pretty sure they were right, so you might want to recheck what emojis you use
click the three dot and it should be there iirc
Your bot @invalid-user was declined by reviewer Dylan.
Reason: Your bot's commands have emojis or gifs that could cause epileptic seizures due to its flashy and flickering nature. Please remove all content of such nature in your commands.
If you would like to dispute your decline, please DM Dylan.
flashy emotes arent +18
^
so why he declined
....
is anyone can tell me in hindi
your emojis have glitch effects
bruh
cannot show an example rn thanks to discord (or i dont have any flashy emotes)
which emojis
If you would like to dispute your decline, please DM Dylan.
i understand it's hard to read but damn
well, until he answers your ping you can check your emojis
you system is not good
||
|| like this @surreal rune
you want to tell the user
feel free to leave
LMAO
which kind of things the user want to remove and
all languages want to support
?
weird hold on let me look on my phone
Ok
oops its in info @polar merlin
how to become bot reviewer
you need to be +18 and #announcements

scroll up
common sense is really missing at half of this server
can you switch to desktop site?
overview => info
or ^
good luck with it :^)
Thanks!
It is 3 weeks above and my bot don't appear on search why?
Known issue, developers are aware, developers are looking into it, please be patient.
Pour ça le mieux serait d'aller dans #development car ce n'est pas directement lié au site Top.gg mais à ton Webhook
hey, the only way to do this atm is to delete the bot and to resubmit it. your bot's votes and reviews will remain, so don't worry about these disappearing. is this something you'd like to go ahead with?
is this a bug?
lol
Hello my dms are indeed open, so feel free to message me. Your help command had emojis that flashed/changed colors too quickly.
Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.
If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!
Hi guy's, how do i get my server count to show?
-servercount
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
Hello. Is it possible to get my bot's name changed?
Have you changed it on the Discord Developers portal?
-refreshdata
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
Do that then and wait for 30 minutes
Actually it was called hornstat before I even applied
You applied recently?
But when we applied for discord verification at that time it was called "froggoQ"
This is top.gg though we're not affiliated with Discord
What's your bot's name on the site?
Oke, I'll get back to you after some time
any mod is available while aurel is asleep, i wanna ask in dm
just ask it here
okay I am changing now you can agree my bot
resubmit it
You'll have to wait for the queue again. Queue time is currently 1 week or more.
Will my vote credits will be there?
your claimed vote credits are tied to the account that claims them
I have claimed the vote credits
also, i'd need to verify that you own the bot as well
Like how u verify
@gray kernel but ownership of the team in developer portal is with my friend
I'm now just in team
?
it's rounded up
Top.gg team
on the first pic you sent
do you need to remove the team or give certain members different roles?
No I need to transfer the ownership
To my teammate
Hi
how i get bot dev badge ?
Hey ya,
Recently one guy got banned Gᴡ 〢Pulkitᵈᵉᵛ#7230 for the reason that he was spamming the dms' of the staff members. He is requesting me to ask about it and i am not sure but if there any way that he can appeal for the removal of ban as according to him, bot was taking more than normal waiting time in queue to get approved that's why he dmed the staff to ask about it.
Discord no longer giving dev badge to the verified bot developer as people were just using it for wrong purpose however those who have verified their bots before 2020 have those badges.
before september 2020*
Ya thanks :)
he can appeal btw
Can't view it can ya share exact web site or smth through which we can appeal
Thanks :)
-appeal
@harsh barn
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
Here's more resources to read through regarding appeals: Ban Appeals
hm so I've noticed that for a while, the order seems to be jumbled
as in not properly ascending
is it a visual or other bug?
Why does my username and pfp not update on the site? (I changed them months ago)
Ah nvm, I logged out and logged in again and now it's updated lol
That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.
@cobalt sleet is team ownership any chance available?
Not sure what you mean by that
Ownership transfer*
Not currently possible I believe
I think you have to delete it and resubmit under the new account
That's not how to embed an iframe
<iframe src="" />
Then style the size with CSS for the best results
Also you didn't press save?
I think?
Also, you need to close the iframe, <iframe src=""> </iframe> because the html parsing is weird
I did
You also can't have content within it, try removing it
it only broke when I added more content into the iframe
you can
it only broke when I added more
The preview shows it, but the html parser causes it to break
it worked before on the normal page with less content 
It says it's live because it has been published on the site and approved
@surreal rune
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs :
why some bots haven't reset their votes?
is the counter bot down?
Votes reset upon the first vote of the month. They probably haven't reset for that bot because no-one has voted for it yet this month. If you vote for it it should reset to 2.
-wrongserver
@leaden sentinel
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
ah ok, why 2 and not 1?
Because it's the weekend and votes count double.
Vote for it on Monday instead and it'll go to 1.
ah I didn't know
Votes count double from Friday 00:00 - Sunday 23:59 UTC
ok thanks
How do I bump my server?
we do not have bumping, all of our listings are on our website so its not really needed.
Okay thx
use google translator
hey guys, how long usually it takes to verify a bot?
1-2 weeks
do you know why so long?
But if the queue is not full then maybe 1 day
Because people submit lots of bots
oh ok
i guess i will wait then
:/
how to remove a bot from top.gg while is pending, i realized that my bot woudn't be approved for needing admin perms when is a fun bot (this is because my bot crashes when doesn't have perms)
thank you, i will reapply when i fix this bug
I can't copy the text
send me if you can
Please
it just says that your bot was offline while they were testing it
Just got back online
Will he be accepted?
resubmit it
how?
Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.
yes
okay thanks
dm i can translate
Thanks i did it
@winged oriole
When configuring Webhook in code, does the "/dblwebhook" stay like that or should I replace it with my Webhook URL?
example: topgg.WebhookManager(self.bot).dbl_webhook("/dblwebhook"
Why moderator was rejected by the bot, for the reason: Your bot doesn't have any actual (functioning) features/commands
When all the commands are working
just because commands are working, it doesn't mean tha tyour commands have a distinct feature
like if it's just full of commands that are plan text responses, it doesn't really have a feature
for example, having a command that just responds pong when you do /ping
no
My bot can do clear , mute for time, and output information about the member and his profile picture
contact/dm the reviewer that denied your bot @steady finch
Is the search feature still down
I've dmed them but no response
please allow 48 hours for them to respond.
mods and reviewers do have their own lives.
Ok, sorry 
Is this valid for removal? There's literally nothing to say that is bad/good about it
This doesn't seem to break our guidelines and it seems to be their opinion
Oh okay
hello when would my bot get approved
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
is the search feautre still down? and i cant see my server?
yep
Y my bot was declined cause didn’t hav commands that cause it don’t need any u just type
ask your reviewer
#mod-logs message is this your bot?
@toxic zephyr this is the person who reviewed if so
dm him tho
@sturdy swan Send me a DM
@zinc oracle sent u dm
why?
@undone raven wats up with lacs faucet
Hi there 🐒 How does the website sort search-results at the moment? From what I can see, it is not sorted on vote, nor server-count
can i know when did i submit my bot
Hi there, if I were looking to purchase an advertisement for my server, how much would that cost?
@cobalt sleet
@somber parcel
that'd be auctions
ye, ask there
Hello, so I was curious about something. My bot's avatar doesn't show up on the website and when I click the "Refresh Data" button, it doesn't fix it either. Is there some special way for it to show up again?
P.S. It has been like this for a long while just never got to asking.
If you reply to this message, please ping since I got this place muted.
Site down?
stream timeout
site down?
Yep
@somber parcel
The team have been notified thank you 
stream timeout 💀
website down?
Yes
Website is down.
Ohkk
You can but wouldn’t advise doing it now because of site status
You're going to need to wait until it comes back up.
Repl won’t be much of a problem, just don’t use bot ghost
thats bad
that will not be allowed
Can I ask something
yes?
Since when?
its just not good
Some people use source code bot like milirato so why there bot don,t get rejected
alot of ads
the status shows ads
Oh
the bot ghost
No
milrato bots just not working that well
some use milrato clan bot
Yeah
free.
Ok bye
someone leaking the code lol
Lol
yes u can
Oh thx
So much
For telling
With credits or means by changing credits
Cause means
read thier license
Oh yeah so plz
the source code owner
I am sorry
if you are using a open sourced bot there needs to be some modification done, at least one additional feature. Copies without modifications are declined
@sturdy swan add feature like not working commands
or fix milrato dumb bot
Ohk
a feature would be something like music functionality to a bot that didnt have that included. Or moderation features to a music bot
My is not of milirato
lets talk in dms
Ohk
they will after google re-indexes. that that is out of our control. If you wish to remove your bots page from google you can probably request a re-index

you submitted ozzy today at 00:59 CEST
could ya check if my application went through because i was mid way through submitting it when the web went down
I can find no logs of a bot being submitted by you
you should be able to resubmit now as the site is back up
ight preciate it
i have the correct token but it says invalid token
i have the correct token character for character and i know that for a fact
and it still says invalid token provided when i run it
screeb shot?
i do have 1 instance of hte bot running already though
withthe same token
could it be that?
🥲
like .setToken("the correct token")
of this
#development for those kind of questions please.
Hii!! Can we rate a bot?
Hi
Hiya!
You have rejected my bot numerous. times, for really weird reasons and this is starting to look very unprofessional. The last reject was that there isn’t a help command even though there is one. And I can’t even write back to the reviewer goseale#6992. Are your reviewers being paid per reject?
you declined my bot as if warn command requires ban perms, it doesn't>:( it requires kick perms cuz idk what perms warn cmd needs
Hi, sorry if I sound a little "toxic", but I wanted to say that he rejected my bot too because the bot asks for a permission that my bot really needs in a command...
I already sent him a message to see if we can work this out. 💗
For some reason I am not able to dm the reviewer, this is why I’m using the support channel. Top.gg is amazing, but I find the review process frustrating
manage messages in *sayfake (is that the bot deletes the author's message for no one to suspect)
the bot also asks for other perm in this command like manage webhooks as it creates a cute webhook of the person
but what the bot asks for, is needed for the command
we consider manage messages(deleting the command message) for say commands to be optional permissions.
Woo
Well, that too
But C'mon, denying a bot because of it needing it to function correctly and not spam errors in console
@toxic zephyr (idk if im supposed to ping)
dm them
@desert eagle one way to go around that, make the permission manage messages or manage server
I think dyno uses manage message on the role of the person
oh ok thank you
Hey, lets go to DMs
kk
@cyan palm
What do you need help with Vishal
right! I will fix this and send the bot again, ok <3
They say my bot is a clone but but
My old bot whose os i have loosed that was on top.gg and the same codes i am running
Where did you get the code from?
It's from my old bot
Which is still on top.gg
Same name
Yes, but where did you get the code from
I made many tutorials are there on how bots are made and how to use erela and do i am a bot developer from a year i guess and i had a verified bot too
Maybee because they have declined due to i have not changed the linkes like inv link and ote are off old bot named Grufy
And this is GRUFY
As i lost the ownership and old id disabled
Can I get the tag of them
You pinged them.. .
Yes that's the correct tag, lol
Ty
Np
hello, I have a little problem... I don't know how to set a logo to my discord bot on top.gg.
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
oh god I'm so blind... Thank you
My bot got rejected for not having !help command but it has this command, and also a welcome message with all the info.
What do you mean by an obvious point of entry?
It has a help command
Does it work?
Of course
Provide prof
I cannot dm him for some reason.
do you have dms disabled?
Nope. It is goseale#6992
their dms are open
And thanks for your help peeps!
Discord says it cannot find this user
@toxic zephyr
yeah i try to ping but oh well
@honest bone that is your bot reviewer go dm him
Thanks! On it
Hi! Is there a way that we can rate a bot on top.gg? I see that bots have rating, just wondering on how people rate bots
Scroll down towards the bottom of the bot page and you should see something like this
Oh! Ok thank you so much! 
Not a problem!
Happy to help 🙂
is it ok for my bot to ask for Manage Roles and Manage Permissions permission in the *lock command?
why does it need manage messages?
Manage Permission* sorry
locking channels generally speaking only needs manage roles.
is that doing some testing, if you remove the manage channel permission on the channel, the manage roles permission in the role is useless (doesn't close)
discord and its complications
countless bots only use manage roles to lock channels.
top.gg bot is just our bot for server listing.
its not a moderation bot, and has no features other than helping with listing servers.
Oh, alright thank you 
heyy, sorry to bother, but my theories are right
if you want, do a test: go in the roles of a famous bot and (remove the administrator role) and add the manage roles permission
now go to the channel that will be locked and remove everyone's permission from manage permissions
you will see that, even with the bot having the manage roles permission, it will not be able to lock the channel.
you will understand only if you really do it like i did with dyno and loritta bot (two famous bots) 🥺
sorry for the big text... Why my bot might not be selected at the top.gg for asking permission that you need, and that by inattention they don't know 
discord bots share the same permission system as users.
its easier to just create a discord server, give a user only manage roles, then check if you can lock the channel
I am going to try!
1- "manage roles" enabled
2- disabled manage permissions on specific channel
3- the channel-specific permissions management part is gone even with "manage roles" enabled
Anyway, my sincere apologies for bothering you sir, I'll stop here <3
💀
ah sorry, ah sorry, I said to remove the manage permissions permission in the permission of exactly the channels (not in the roles)
ex: try to enable manage roles permission (on roles)
and disable the manage permissions permission (on the channel)
then try to lock
we do not explicitly remove that permission in our testing environment anyway.
all right, thanks for being patient with me!
How do I report discord bots?
On PC it's pretty straightforward: Click the "Report" button.
On mobile: Click the three dots next to the "Invite" button and then the "Report" button.
There is no command
-ping
pong
Pong!
Oh lol
The purpose of the top.gg bot is to keep your server listing on our site up to date. It fetches your server's member count, icon, emojis etc. to display updated information on your server page. Without the bot in your server our site cannot show updated information.
Ahh got it 👍
can support help me please
how can i dont send Shards?
Change the shard value you're posting to 0
If you're using a package to post stats I'd recommend reading the docs for that package.
How can I stop @small lantern from removing the voter role after 12 hours
I want them to keep the role forever
Before that
Can’t do that I think idk
Your giveaway bot was submitted on 30/03
That's a shame
Is there a way to bypass this if I setup the webhook to my own custom bot?
By listening for votes, adding the role and not removing it. The only way to retain the role even after it expiring is to use custom webhooks
Custom webhooks with the Top.gg bot, or my own bot?
Your own bot, the top.gg bot can only be used to grant a role and remove that are 13 hours
Okay thank you
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
hey! top.gg stopped showing my bot's avatar after a recent change to it, only the first character of the bot's name is shown on the bot now. any solutions to this?
would you be able to send the url to the page for me?
A multipurpose bot aimed to enhance Karuta's gameplay experience!
tried changing the avatar back and forth, but it doesnt seem to capture the changes at all
Have you tried to refresh data?
In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.
💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.
yup did that as well
How long ago? It may take 30min
Aha, maybe try refreshing data again today
If it does not work in 30min, then let us know again 😄
Will do! Thanks for the help, I'll monitor how it goes 
Slick. Synqat also seems to be around, so if you(Synqat) know anything else, let us know 😄
Have you tried to edit, for example, the description of the bot?
That often does the trick :p
I changed the way we load images but it looks like discord's CDN is throwing a 404, it's possible your page is cached and needs to be updated like Krypton suggested above
Noice. @cobalt sleet could we get the -refreshdata tag updated maybe? Seems to be outdated details with how image loading now works
Yep!
hi i would like to ask why my profile pic and the botlogo of my bot are gone?
-refreshdata
@elder needle
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.
ty but i already tried it didnt worked
Did you do the edit then save afterwards?
uhm yes?
lol i refreshed and now the image is there
yes but i have another question
Go for it
how can i display the server count?
-servercount
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
This should have all the info you need 🙂
ok ty
No worries 
Please contact the bot reviewer who declined your bot for more information.
👌
can u send docs links? i use topgg-autoposter for that
tnx
well there isnt anything about how to dont send shards count in https://docs.top.gg/libraries/javascript/#posting-bot-stats
I did this, but why can't I press Next?
there is no next
once you copy it to topgg and click test(and verify it works) you are done
Can translators change their nickname?
yeah
Nice man
nope
Looks good, thank you.
what
Check the highlighted fields
well there is no highlighted fields
Hi, I just made a server and made it a community server. I need help making a membership screening.
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
Oh my bad
i dont get this
the text?
bc there is no other highlighting field
if you scroll down is there anything?
What have you filled in the other fields?
no
is this editing or adding a bot
editing
can you send your bot id?
i'm not 100% sure but it's possible that, that might be the issue
oh ok, epic
DM them instead
Hi, still waiting verification a support can tell me why ? thx
@finite cloak
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
Read more about our reviewal process here
there is a queue but my bro send another bot Saturday and he is approved so it's why I ask
live ON
Your bot was likely declined because it went against our bot guidelines.
To find out why your bot was declined and by who, use the search feature in #mod-logs :
bruh
-notified
If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
💡 Please make sure you have your DMs activated for this server.
okay
Sometimes bots may get reviewed faster than others, read the pins
no other channel for agree bogs
That channel is hidden right now
okok thx
okay
means in maintenance
The channel is just hidden right now
Hey there, my team's bot got denied because the bot was disabled on our dashboard. We've applied numerous times to be on top.gg, but it seems that during one of the verifications someone of the top.gg team might have disabled the bot on the dashboard, meaning they got an error. We had some issues in the past that also caused us to get denied. But this time was truly out of our control but the person who applied got banned and cannot appeal.
first submitted, first reviewed
Contact the reviewer
Oh the person was banned?
The problem is that they only put their name and not full tag
So the person who banned cannot even add them
They got banned as we've been denied too many times
But this time seems to be out of user error as the bot was disabled on the dashboard
They were given 3 declines with the same reason, they had several chances to fix the issues causing the declines
-appeal
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
Here's more resources to read through regarding appeals: Ban Appeals
As I said, it seems to have been user error as someone on your team must have disabled the bot on our web dashbboard, which would result in that error message
Do you guys kick the bot after denial/approvial?
Even if someone did change something on your dashboard, it should've been apparent on the first 2 declines, it was the mistake of whoever submitted the bot again without fixing the issue
Tell them to appeal if they wish to be unbanned
I'll tell them. But do you guys kick the bot after denial/approval?
As that should reset the configuration
yes we kick the bot
can I leave this server without my bot being removed or losing certification?
Please ping once there's a response 🙏
Leaving the server makes us possibly unable to reach out to you regarding issues with the bot such as it breaking our guidelines, though it won't get removed right away because of it
Also certification is not really a thing anymore so nothing to worry about that either
@lime trench ^
There're plenty of ways to contact me with responses within 24 hours usually. (i.e. contact@zerotwo.bot)
Even though certification ain't a thing anymore, I still got that fancy shortlink and don't want to lose it :P https://top.gg/bot/zerotwo
Personalize your Discord with Zero Two (002). Customize Profiles | Music | Economy | Welcome Images | Auto Role | Web Dashboard
Yeah that's something you'll still keep unless the Devs actively remove it
But yup if we're aware of how to contact you, shouldn't be a problem then
Cool thing, thank you!
Best is to even keep it on your bot page if possible, even if through a html comment since we can see that
Can do that
Hi, i recently wanted to add my bot on the website but when i'm submitting the bot, it resend me to the part 2 where i have to describe the bot without any further information of why it send me here :/
hey - usually, it does this because something has been filled in wrong. please could you send screenshots of each step filled in?
yes refilling it and i send you this
thanks!!
Is there a space Infront of the inv code?
nop
yes
Can u remember me what's your problem?
And the second part??
is there any way to restore description that was on rejected submit?
epic fail
Oh
U need to use filters or smth
So if the channel doesn't toggled as nsfw. Don't play that video or don't use it
it can't play nsfw if it tagged on youtube because it's not logged in
If you still don't understand why, I'd suggest making sure you understand the issue by contacting the bot reviewer who declined it before resubmitting like I suggested to you earlier.
he said he will show me an example but apparently he's still busy
looks like it some content that youtube decide educational but discord is not
I have literally no idea how to filter that
You either filter for it or remove the thumbnail entirely to avoid the issue
I'd suggest going to #development for help with that
First I want to check a specific example on similar bots, how they handle that, but ye, interesting problem, I wonder how it can be fully covered
Does the long description hits 300 characters?
I need help.
I fill all the information on the website for my server and everything. But then at last it shows that its loading and then doesn't load at all. I've tried 5-6 times but it still doesn't work.
it say 686 on g-doc
One message removed from a suspended account.
One message removed from a suspended account.
are you possibly an admin on the server instead of the owner?
Is there an issue with adding bots to the site?
Ive tried adding a bot and on the last step when i submit it takes me back to step 2 of 4 even though everything is filled out correctly
Ive tried on 2 different browsers so far
@long ferry can this be related to the issue above 🤔
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

One message removed from a suspended account.
When there's no command message it's always Woo 
L
reported for bullying
can you try again
tysm ! 
Awesome it submitted! Thanks 
I havent had a dm back about this from nekomaki, is there a diff moderator ill have a better chance dming about this?
Why does it say "Bot page is live.. wait 1 to 3 days" for over 2 months now when my bot has been there for a year I think
it's a known visual bug - you can just disregard it 
Thanks!
i think there's documentation about this @ docs.top.gg
Thanks 🙂
i can help you w this just now
if you wanna send a DM to me
alright will do, thanks 🙂
@fiery matrix
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
As I understand it, I need to send data from my own bot to the site?
Correct, you need to implement an api call into your bot.
Thanks for all < 3
yay, Happy to help!
are u building A dashboard using react?
#general for conversation! (but yes I am 👀 )
when I post bot stats (for the first time), how long does it take to appear
seconds?
I am waiting for a day now lmao, either I messed up smth or idk (I did refresh data)
did u clear cache?
yea
Did you see the success message in your console output?
Maybe try DMing him again? Sometimes people are busy and forget!
well I didn't log the response but it never errored (the promsie never got rejected what it would do on non 2xx statuses )
got it all sorted now with elle, thanks tho 🙂
No problem! 
What kind of discord bot payment integrations exist for discord?
pretty much any service that accepts payment and has an api
top.gg has its own service called donatebot
although idk if it's still maintained
There’s no requirement but your bot has to be useful
And you need to have a help command or entry point
Oh thanks. I have all that
You can change your bot description whenever you wish
ok thx and sorry for trouble
No worries at all, it's what we're here for 
henlo, i updated my bot icon 4 days ago but it still shows as no icon on top.gg, can i manually change it?
you need to press "Refresh data" on the bot page
I have a problem with vote
He said that i have already voted but i dont get any players
I did that about 20 times but it just magically fixed itself... weird. Thx anyway
-refreshdata
@quiet spoke
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.
Please follow those steps
thank you 
any way i can contact community-related staff privately? rather not put something sensitive out in the open if possible
Sure, you can contact either a moderator or a community manager for that
i've tried DMing a few but seems most don't have DMs open
is there someone specific i can contact?
the community managers should have their dms open, make sure yours are aswell
Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.
If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!
Hello, does anyone know this user? This video started spamming me, I have no idea who he is, I just know he's from this Discord server. Maybe his account was hacked?
you're right actually, my bad on that!
What's his ID?
Would you also mind sending me that video url in dms.
yes
-refreshdata
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon or make sure you have changed the bot name and not the application name.
It did not work unfortunately
It also says your Bot was recently approved which is not true it's been at least 2 years
I did the icon is there for my bot on servers and on the developer portal and has not changed in 2 years
this bot?
https://i.imgur.com/A05msL7.png
shows the icon fine for me, likely just cache
The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.
In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
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Instructions on Brave
thats intentional
Where can I see my bot on review ?
you can't, you just need to wait around 2 weeks to get reviewed
if the bot mostly works (>51% working) and obey the rules then you'll be approved
else you'll be notified on #mod-logs
@grand ravine thank you for information 🙂
yw
any languages is, they'll use google translator during review
🙂 thank you again
For premium placement^ You can also just list your bot on-site free (Without any boosted listings)
the search feature still down?
its been 2 weeks and not one person has joined from top.gg
and my server is not discoverable
confused
one result comes up but nothing is shown and its the same for both
safe mode and unsafe mode
No it doesn't
As still mentioned previously, search is still not functional
my bot has been approved for about a year, is this meant to be here?
Yes that's intentional. It says "If your bot..." - Do don't worry 🙂
Yes. Server/Bot listing is free.
thanks!
sorry? Which owner was banned
message above. Homophobic/transphobic content
Ok thanks, just was confused
no worries 
um
any way I can help? 
Why am i getting more invites than unique views? 😅
but isnt invites calculated by the number of times the invite button is clicked on top.gg?

@hallow sphinx
my bot is good
then why you declined
and say the permission
bla bla
If you’d like to dispute your decline, please DM me. 🙂
Ah, you're tracking through top.gg, I though you had your own tracking.
Then yes, same user inviting probably
dm the reviewer
hey, please dm them
reviewers are not at their computer all the time, he probably got busy doing something else
i submitted my bot 2 times already
he is saying
When I used the ping command while testing, it was requiring permissions which aren’t necessary for a ping command.
if the user want to use that command that can
i am not making a bot that nuke
if i want to nuke then why I will submit my bot
bruh
no one is here
dead
guy
I'm not really sure what you want me to say
Please wait for Patrick to get back with you
Just out of curiosity, what permission are you asking for a ping command?
Like, while he's off you could go testing your bot with no permissions other than read/write
Which are the ones they use when testing
Make sure ping doesn't require ANY permission (maybe embed IF you use embeds) since it's a simple answer from the bot
But also check the rest, it's a good habit to test your stuff as if you were the dumbest user in the world, most big enterprises do this (in QA)
As @somber parcel said,
Invites: Number of times anyone clicked your button
Unique Views: Number of Different users have visited your page
So, if 1 user wants to invite your bot to like 3 servers, it would inflate your Invites to be greater than your unique views
...
but not staff
get gud
-support
@weak willow
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
burga i just sent 2 words 😔
yeah, but they're also unrelated to the channel
can my bot be added to this server?
i don't believe we're adding bots to this server
other than staff picks
oh
yeah, you can read more about it in the latest announcement
ok
i believe you can use html 
yep css too
https://support.top.gg/support/solutions/articles/73000502500-how-to-submit-your-bot might help you with that
Before you submit your bot to Top.gg, please make sure that your bot follows all of our guidelines found here and read over our process for approval found here. Make sure that you are logged into https://top.gg, then navigate to https://top...
thanks
how to add servers
-addserver @ocean jolt
@ocean jolt
Adding Your Server To Top.gg
So you want to list your server on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!
Click here to follow our guide!
Thanks
is markdown possible in descriptions?
yes it is possible
how?
just do your usual markdown in the long description
so ** doesn't work and <b> aslo not
no i tryed for example <b>test</b> not working and with ** not working as well
ah yea that could be the reason you barely see the difference
-support
@sturdy swan
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
ok
@sturdy swan verify me!!!!!!!!!!!!!!!1111111
If you have submitted your bot, then please be patient. It will eventually be reviewed.
There's a queue that all bots have to go through
ok
it's possible to edit bot invite link?
If you are referring to getting a custom top.gg link, then no. Also please dont spam the same message in all channels :D
srry
hwo to fix this?
Server ID?
951883974798614560
It was never added
If that's the right ID
Yeah - nothing in logs
Maybe try to delete and add again, make sure the bot is in the server
done all of the stuff, does the bot need some perms?
I don't think it needs any for what it does
yo i voted for this but i dint recieve anyth
Hi just wondering if someone comments on a bot, is there supposed to be a request to the webhook? I am receiving upvotes, but not comments
that's an issue on the bot's side, top.gg only sends the vote event
you need to ask the bot's support staff
oh
comments don't have events
mostly because asking (or rewarding) for reviews is against the guidelines
ye, that's fine
Great ty
who all are the support staff
we don't know, try joining their support server (if any)


thanks for the help folks!
