support

[stoic socket]

Ah wait, I'm mistake it for reporting an entity, my bad. Ignore what i said

[tender hornet]

[gray kernel]

feel free to share the proof here, but i'm not sure how much we can do. usually, if a review reflects a user's experience with a bot / community, we keep it on the page as long as it's constructive

[tender hornet]

https://cdn.crni.xyz/1647523291.png

she doesnt have bots here sadly

[gray kernel]

ah ok, so you're the counter part to the user who sent your message earlier

[tender hornet]

wdym

[stoic socket]

https://feedback.top.gg/110 :)

[gray kernel]

nvm, your message looks similar to another message someone sent lol

mb

i'll get some advice on this from the team and see what i can do

[tender hornet]

i mean i randomly sent my bot review because i managed to get 5 stars and then she said she will make bad review on purpose, she never used bot and her review last part is completely false as she is not in server

[gray kernel]

is this you? #support message

in that msg

[tender hornet]

yes but it was a joke i have one alt :P

[gray kernel]

they could have the same argument

[tender hornet]

i tried to stop her by threat?

but i didnt managed

[tender hornet]

i mean, her reason is not valid

so and mine

but mine was the counter-answer

[gray kernel]

for now, i've asked the team for some advice on this because i'm not sure what we do with these. as i advised earlier, usually we keep reviews up that appear to reflect the user's experience, assuming it's also constructive

so in the case of this review, it could be argued thatperhaps they have had a bad experience with the bot because slash cmds weren't enabled

[tender hornet]

but thats false

[gray kernel]

i understand that this could be the case, but i think it's important that i'm transparent about the kind of mindset that goes on behind making these decisions

[tender hornet]

yes it is important but, last part of review is false (in server, as first she is not in server, and second is that point of first is just to make bot rate worse)

[runic frigate]

thanks to you too!

[stark knoll]

Ok so I listed a server on top.gg and now it is not showing be the creator controls.

Nvm I relisted it

[gray kernel]

how old is the report? it shouldn't be possible to post 0 star reviews at all - it was a bug that was fixed a while ago. if i delete your review / response - would you be able to re-submit your response so that we can test that this isn't still happening?

[rigid anchor]

@gray kernel

Your bot doesn't have a (working) help command or obvious point of entry. Please make sure your bot has a help command or has an explanation in the bot description.

Can you explain what obvious point of entry means?

[gray kernel]

couldn't seem to use a commands / help command with your bot

[rigid anchor]

okay, the details how to use this bot is in the support server for this bot, but I can add a help command... also other commands can be used after linking your discord with the main app

[gray kernel]

if you want to make sure that you're following our bot guidelines, feel free to refer to https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

[near knot]

Who is Krypton sir ?

Pls tag him

@gray kernel

[gray kernel]

it's @sturdy swan

[near knot]

Ooh

Right now he is using that it or any other I'd ?

@gray kernel

[gray kernel]

that's the bot reviewer Krypton you're looking for

[zinc valley]

Hello, I have a problem, a few days ago I put my bot online again and according to the page in 3 days maximum it would appear again in the search, 4 days or a little more have passed and it still does not appear

[sturdy swan]

hello my bots profile picture is not shown

how can i set it?

[gray kernel]

-refreshdata

[wild stone]

@sturdy swan

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[near knot]

I know is he using that I'd ?
Becaz he is offline now

[sturdy swan]

i already tried it

it dont worked

[gray kernel]

if he's offline, he's unavailable at the moment, but you can still DM him your question

[gray kernel]

did you also clear your cache?

[sturdy swan]

yes

[near knot]

Thnkx so much for helping me

[gray kernel]

hmmm.. i'm not sure what the problem could be then. which steps did you take to change your bot icon?

[zinc tree]

hey can someone help? my bot won't show up on top.gg
my bot was approved a few weeks ago, but it's still not loading

[sturdy swan]

i only tried reloading my browser, clear cache and logout and login

[gray kernel]

it was approved on sunday. please allow up to two weeks for your boit to show up in searches as our search function is currently having issues

the devs are looking into improving search indexing, but we ask users to be a bit patient with it

hope that helps

[stoic socket]

The response was posted 8 months ago. I can get Novy to try resend his response if you need?

[gray kernel]

yeah, that'd be great!

[stoic socket]

Alrighty 👍

[gray kernel]

thanks

[zinc tree]

thanks

[gray kernel]

okay, please could you go through the steps outlined in the below embed and then see if anything changes?

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[sturdy swan]

Ok i will try it

[gray kernel]

thanks! let me know how it goes

[sturdy swan]

I will

[sturdy swan]

Hi Help

My Bot Showing Still Showing After 4th day also "Please allow 1-3 days for your bot page to appear in search results."

[gray kernel]

it's a known issue that the devs are looking into. if your bot is currently live, please disregard the banner

[sturdy swan]

please disregard the banner Means???

[gray kernel]

you can ignore the message

the "please wait 1-3 days"

[rigid anchor]

@gray kernel added a help command, can you check it out?

[gray kernel]

you will have to resubmit your bot for us to review it again

[sturdy swan]

But My Bot Is Not Appearing In Search Results

[gray kernel]

please allow up to two weeks for your bot to show up in searches as our search function is currently having issues. the devs are looking into improving search indexing, but we ask users to be a bit patient with it. hope that helps

[sturdy swan]

Ok

[torpid field]

How do i dm a person that they have voted?

not even dm like get a embed on how much more time is left till they can vote again?

[zinc oracle]

you use webhooks and your bots library
https://docs.top.gg/resources/webhooks/

[torpid field]

oh ok

thx

[odd ridge]

[frank juniper]

my bot's avatar is not appearing even tho its on the site for years now. i tried refresh data didnt work

i didnt change the avatar at all

[cerulean ember]

When did you used refresh data? @frank juniper

[wintry knoll]

no way free crypto!11

[sturdy swan]

Moderators would need the user ID

[wintry knoll]

953980313330135080 giving free crypto!1

no way!

[true bolt]

my bot is not appearing in search neither

we all have this issue it seems

and it was added 7-8 days ago

[urban plank]

a

[true bolt]

its ok though, i just hope it does not interfere with advertisement 🤞

[cobalt sleet]

Thanks

[wintry knoll]

np i will send u some after i do this free crypto scheme :)

[cobalt sleet]

I meant thanks for the report but sure I'm always open to tips /s

[sturdy swan]

https://top.gg/bot/750778627565682798 my bots pfp is not loading. I already refreshed the data via the button

and my bot stats aren't updating

idk why

[cobalt sleet]

-refreshdata

[wild stone]

@sturdy swan

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[sturdy swan]

I did already

why don't u read my message

[cobalt sleet]

Please make sure your using the correct token etc and ask for further help in #topgg-api if you need it!

[sturdy swan]

I said I refreshed already

yk

lol

[cobalt sleet]

Did you wait for up to an hour like it says in my response?

[sturdy swan]

I refreshed it this morning

now it's 6pm

[cobalt sleet]

Try clearing your browser cache?

[sturdy swan]

I used different devices

[cobalt sleet]

Did you set the correct avatar in the Discord Developers portal? (application vs bot)

[sturdy swan]

yes

nvm you can't help me just leave it

[cobalt sleet]

I literally just fixed it for you.

You're welcome

[sturdy swan]

thx and sry

[toxic sun]

hello how to get top.gg user id

[low sparrow]

do you mean your discord id?

[stoic socket]

285050924003717120 is yours

[low sparrow]

i swear discord user id works as well

[wind tapir]

how to check if they have verified my bot on top.gg

[toxic sun]

thanks

[feral sun]

hello

i cant see bots

[low sparrow]

have you tried refreshing your cache?

[feral sun]

how

[low sparrow]

@feral sun try that

well first try ctrl + f5

[feral sun]

yes

i did

i can see the bots when i refreshed then they disappear in an instant

[pliant ibex]

hello

need help whit pokemon

i voted before i did ;p for the first time so now it says i can vote but i cant , so now box , is it stuck for ever or is it just to w8 12 h?

[low sparrow]

this channel is help towards top.gg and the top.gg page

you would need to join the support server of that bot for help

[pliant ibex]

okey so where do i found that ? on site it took me here 😛

[feral sun]

pokemon support server

[low sparrow]

then somewhere on their bot page will show their support server

[pliant ibex]

it just take me here

[feral sun]

use support command

[low sparrow]

towards the socials part will show the links the bot has connected to

would see something like this

[pliant ibex]

ty

[low sparrow]

np

[obsidian locust]

Website is broken since 5 days. Cleared cache and nothing works

[long ferry]

Make sure you're not using extensions that might block essential site scripts

Even if your adblocker works for ads, perhaps it also affects part of the site required for usage

Also try a different browser perhaps

[mellow cosmos]

Hi

[proud dove]

hi

[mellow cosmos]

Need support

[sturdy swan]

Don't ask to ask, just ask...

Everyone is here waiting for you to ask your question

[mellow cosmos]

My discord account, which I added my server to top.gg, has been deleted by discord. I want to transfer server ownership.

I have access to the admin panel but it wants ownership for the auctions

[sturdy swan]

Send a DM to a moderator for that. They will tell you what to do, if there is anything to do.

[mellow cosmos]

Thanks

[sturdy swan]

No need to ask for support
We are always here to help ya with any questions 🙂

[tranquil locust]

I guess thats not supposed to happen when editing your profile in german. Is there any "real" way of reporting this or can I just leave it here?

[stoic socket]

Manually create the invite for the channel you want and set it to that https://capy-cdn.xyz/00jMOWe6.png

Yes

https://capy-cdn.xyz/XnX9ZyDS.png

Also, don't click Create Invite. Click Save Changes instead

[sturdy swan]

How often/fast do these stats update?

*the server stats ofc

[long ferry]

Depending on cache, so 30 minutes to an hour maybe

Requirement being that the bot is still on the server

[sturdy swan]

Wdym?

[long ferry]

The @small lantern bot

Which is needed to track stats of your server

[sturdy swan]

Well

[long ferry]

Or is that a bot

[sturdy swan]

Yes

[long ferry]

You have to actively post it yourself to keep it up to date, then again 30 minutes to an hour depending on cache

The API should return the correct amount

[sturdy swan]

Mhm okay my bot updates it every 15min usually

But the weird thing is that it doesn‘t update

Any ideas what I can try?

[long ferry]

I suggest doing it every 2-3 hours instead

[sturdy swan]

Or is there any ratelimit?

[long ferry]

There is, refer to the docs

[sturdy swan]

Maybe i‘m 24/7 ratelimited is that possible?

[long ferry]

No it is not, unless you're getting yourself ratelimited every time then essentially yes

[sturdy swan]

Mhm

Well what could it then be

That it doesn‘t update

[long ferry]

Check the API stats endpoint by making a get request and see if it is uptodate

It's the site's cache or your code is not posting it properly

[sturdy swan]

It‘s the same code as I used 2 years ago

[long ferry]

API reports 1509, so you're not posting it correctly

Regenerate your token by pressing the regenerate button, refreshing the page and using the new token you then see

[sturdy swan]

maybe that can help

using a new one

[long ferry]

Stopped posting stats since 2022-3-12

[sturdy swan]

wtf

I changed nothing since then

really nothing

[long ferry]

nothing posted on our end, nothing much we can say there

[sturdy swan]

well that's really weird

[sturdy swan]

https://top.gg/de/bot/897894024709537824 could you check from this bot

my 2. one

when the last time was

[long ferry]

2022-3-12 aswell

there's bots still actively posting stats to our api, likely your token being invalid or something happening with your code

or getting ratelimited/blocked by cloudflare

[sturdy swan]

how can that happen?

[long ferry]

getting ratelimited

[sturdy swan]

since both of my bots stopped sending the same date

[long ferry]

or getting blocked outside of top.gg means

check your servers connection to top.gg/api

[sturdy swan]

idk how lmao

[long ferry]

making a wget to https://top.gg/api

if you get hello: world, you aight

[sturdy swan]

oh

[small shale]

Not sure if it's just for me but I don't see any top bots including mine in https://top.gg/search?q=giveaway ?

I only see like 5 small bots but not any other bots in that page, is it currently broken?

[odd ridge]

Search sucks rn, see https://github.com/top-gg/issues/issues/874

[floral pagoda]

I would say it is still buggy/not working in the right way or it is intentional. Right now it is not sorted by votes or servers. I would also say that a "super relevant short description" is not something that is considered when "sorting" the bots

[odd ridge]

If its intentionally that irrelevant then topgg has some pretty major issues

Atm they're just using a bog standard text search which if I'd hazard a guess is postgres' FTS system

Which fucking sucks for user exposed search

[floral pagoda]

I also found out that the bots listed above you are way longer existing on the page than yours, that may be a thing for now

[odd ridge]

[floral pagoda]

Just to give an example here. In the end only the Devs will know how it works now

[odd ridge]

Mmm no that ranking makes more sense because of the term positions and frequency

[floral pagoda]

I do not want to spam this channel with unnecessary things but that is something obvious we can see here. I bet it is sorted this way. I have a bot that has the same name as another bot. Despite 2 search results and the inactivity of the other bot, I am listed under this one, precisely because I am new on the site. (wild guess)

[odd ridge]

I mean you can probably find out if you really want to, they're most likely using postvres' FTS system so just take some of the results and run it through there and see how postgres interprets the scores

Or run it through sqlites FTS via the BM25 and see what that says, that'd probably give you a reasonably solid idea of how topgg is ranking stuff depending on which is closer

[main crown]

Help

I made a mistake

By putting my discord in the bids

I don’t know what I am doing

<@&817055174613794826>

Can u guys cancel that

[zinc oracle]

once a webhook is set it cannot be completely removed at the moment.
you can just place any url/auth in those fields to prevent it sending to wherever its going now(if necessary).

[quaint seal]

wtf

[hallow sphinx]

If you were trying to setup a server, ensure that you're the owner of it.

[quaint seal]

I want to add a server and yes, I'm owner.

[sturdy swan]

wtf

i am owner

@somber parcel @cobalt sleet

@gloomy shell

help

@zinc oracle @real laurel

Help guys

[rigid valley]

Please do not ping staff members

[sturdy swan]

but this is problem

@rigid valley

[rigid valley]

Have you tried clearing your cache?

[sturdy swan]

and i have admin perms in more than 5 servers but what is this?

[sturdy swan]

from where?

where to use this?

[rigid valley]

-cacheclear

[wild stone]

@sturdy swan

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[sturdy swan]

man where we have to use this?

[rigid valley]

Cuz the server must not be cached yet

That or try logging out and back in

[sturdy swan]

@rigid valley brother where to use? -chache

[rigid valley]

Don't use that, it was me trying to use a tag and forgetting it

[sturdy swan]

ok what to do?

final?

[rigid valley]

But just try clearing your cache using the above instructions, or logging out and back in. Because my servers are showing

[rigid valley]

What were you doing when you got that?

[sturdy swan]

Just top.gg

HomePage

[rigid valley]

Have you tried clearing your cache?

[sturdy swan]

How on mobile?

[hallow sphinx]

Yeah, that seems to be an issue on your end. I just tried myself on mobile, and it worked with out issue. If you give me a moment, I can find out how exactly you clear cache on IOS.

[sturdy swan]

Oh i got It

[hallow sphinx]

Ah perfect

[sturdy swan]

Working rn

[hallow sphinx]

Glad to hear that!

[sturdy swan]

And This?

[cobalt sleet]

Do they have a top.gg profile?

[quaint seal]

Anyone know what's wrong?

[mild wren]

Does anyone know how I can apply to be a bot reviewer I couldnt find any info listed

[long ferry]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[mild wren]

Awesome thank you

Nevermind I cant be a bot reviewer

I hate being 16 :(

[quaint seal]

Still same.

[high barn]

Is there anything better than replit and uptime robot to run bots for free? Or those two are the best?

[hollow trellis]

Read the channel description

[fallow goblet]

Hello! I have a question, I still write "Your bot page is live!

Please allow 1-3 days for your bot page to appear in search results."
But more than 3 days have passed and the bot has not yet appeared in the search results

[sturdy swan]

Known issue. Can take up to a week or more to appear in search.

In addition to that, the message won't go away even if you can see your bot while searching.

[fallow goblet]

a okay thank you!

[stoic socket]

#development

[flint oxide]

Oh ok

[tender hornet]

So @gray kernel what with yesterday's conversation?

[frank juniper]

guys my discord's avatar not showing up even tho i did refresh data just today. i havent touched the top.gg site for years and have seen it changed now. i changed the logo 1 year ago and refresh data doesnt work? Bot ID: 733241107277938688

the avatar does not change

[gray kernel]

the dispute between yourself and the other user seems to be a two-way street and as far as we can see, the review doesn't go against our review guidelines (https://support.top.gg/support/solutions/articles/73000502504-review-guidelines)

[tender hornet]

Isnt last one?

And how is that 2 way street if she randomy want to decrase my bots rate?

I just tried to stop her with "psychology"

[gray kernel]

you threatened to do the same

[tender hornet]

But like, it wasn't meant to be threath as i don't have resources for that, and it was on the end failed try of stopping that user

[gray kernel]

there's nothing more i can do in this situation

apologies

[tender hornet]

...

[echo hedge]

it seems like top.gg doesn't even list my bot anywhere if someone searches something related to it, how am i even going to grow my bot using it ?

[long ferry]

We're aware of search issues right now

[echo hedge]

it's been like that for 6 months my bot is dead even though i added alot of features in it

[long ferry]

Search was working again for a short time, seems to have been an issue for 2 months again

[echo hedge]

oh

[spiral sun]

I was wondering how I could do paid advertisements for my server as I see some servers with the #promoted tag

[gray kernel]

you do this through auctions! you can read more about it here: https://support.top.gg/support/solutions/articles/73000508264-how-do-i-use-auctions-

[spiral sun]

Ah perfect thank you very much 🙂

[gray kernel]

no worries

[echo hedge]

i think it's not about search

top.gg shows newly added bots more than old ones right (except popular)??

[sour sparrow]

@supple mica I was unable to fix this and I get the same thing on my phone

[gray kernel]

what have you done so far for troubleshooting this?

[sour sparrow]

clearing the cache like they told me and tried multiple different devices.

[gray kernel]

which browsers have you tried this on?

we usually recommend google chrome

[sour sparrow]

Chrome and DuckDuckGo

Just now tried using Samsung browser and got the same thing

[echo hedge]

i have 2 issues

1. this bot's profile picture is not visible on this page (an issue since i added this bot long ago) https://top.gg/bot/855083775460769793
2. this bot stopped getting recommended in topgg searches so im not seeing any growth on it since months https://top.gg/bot/501779668366655508

[stoic socket]

for the first question, refresh data using the "Refresh Data" button

[echo hedge]

still not working

[slow sentinel]

Hi!

I have added my bot today, I want to know when will launch?

[echo hedge]

#502193464054644737

[sour sparrow]

@gray kernel Just tried with my alt account and I didn't get an error page. Is there any known issues of specific accounts unable to add servers?

[gray kernel]

thanks for trying this actually - this might be helpful for our devs to figure out what's up. i'll flag this for them to look into!!

i've tried to see what we've done for other users on this, but it seemed like it cleared up on its own somehow, so we don't have a definite solution

thanks again for trying that with your alt

[stoic socket]

it takes 30-60ish mins to actually change on your bot page

[sour sparrow]

Hopefully it just clears up for me cause I have been trying for a few days now ty for the help you can provide. Lmk if something comes up if you can!

[gray kernel]

-upto

[wild stone]

@slow sentinel

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[gray kernel]

i'll try to keep you updated! if you don't hear from me, feel free to ping me about it

[sour sparrow]

will do

[slow sentinel]

TYSM 😄

[restive pond]

Where can I See How much credits I have

[gray kernel]

no worries!

[echo hedge]

and can some admin help for the 2nd issue

[gray kernel]

you can check your vote credits on the "Votes" page of your bot / server. if you would like to check your wallet funds for auctions, you have to access the "Pay" tab in auctions

[restive pond]

Thx

These?

[gray kernel]

the 2nd issue is a search indexing issue that our devs are currently looking into. if you've recently edited your bot page, please wait up to two weeks for your bot to show up in searches

[gray kernel]

yes! that's your entire wallet fund, which can include both your vote credits and real money that you have topped up with yourself

[restive pond]

Okay

[restive pond]

@gray kernel that must be a bug

I had never that much votes on my bot

And i never paid smth

[gray kernel]

i'll have a look, one sec

[gray kernel]

according to your user details, you received two refunds from missing impressions ($14.34, $14.48) and prior to that, you had $15.09 in your wallet, which would add up to being $43.91

[restive pond]

But I got outbid every time and I missed it

[gray kernel]

refund credits never expire as opposed to vote credits (they expire a month after you've claimed it)

[echo hedge]

TopGGAPIError: 403 Forbidden (You don't have access to this endpoint)

[gray kernel]

last week, you had active ads on top page - slot 1 and 2

[restive pond]

Nevermind xd

[gray kernel]

actually, one sec

i'm gonna have to doublecheck on this

[gray kernel]

i've asked for advice on this because it looks like you failed to prepay for your won auctions last week (meaning your ads went live), so i'm not sure why the system issued you refunds for missing impressions, when your ad wasn't meant to go live at all

[restive pond]

Yes I meant that

[gray kernel]

yeah

[restive pond]

But you can let the credits in my account xD

[gray kernel]

thank you for confirming

[ruby seal]

It has been more than two weeks that my bot page (https://top.gg/bot/715621848489918495) says:

Your bot page is live!

Please allow 1-3 days for your bot page to appear in search results.

[stoic socket]

Please disregard that - it shows for everyone regardless of the approval date

[sturdy swan]

-botlive

[wild stone]

@ruby seal

If your bot was recently approved, it may take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[ruby seal]

The bot doesn't show up if I search Astro tho

[sturdy swan]

That is a known issue and developers are aware of it. Takes up to 2+ weeks

[stoic socket]

Also a known issue - takes up to 2 weeks

[ruby seal]

¯_(ツ)_/¯

ok

[main plover]

I am not able to get my top.gg token

It shows empty

nvm

[hasty zenith]

Hey guys, is it possible to add my bots source to the possible clone list?

[cobalt sleet]

We only list common clones and not just any dev's repo. If you're worried about people cloning your repo and submitting their bot to top.gg, I'd recommend either not making your code open source, or only making parts of your code open-source and not all of it.

[hasty zenith]

Right so a bot in 4.6k servers isn't common, got it

[cobalt sleet]

What I mean by "common" is - bots that we regularly see in queue that are cloning repos.

[hasty zenith]

Hmm ok

[cobalt sleet]

If you spot any clones of your bot on the site you can feel free to report them by the way!

Just click report on the bot page

[hasty zenith]

figured as such

[cobalt sleet]

Yep. We delete clones that make it past verification.

[hasty zenith]

I open sourced my bot so others can contribute to its featureset

[sturdy swan]

i have the setprefix command on my bot, so users can run it with the prefix they want on their servers, but this article is not available, how can I add it?

[long ferry]

It's basically just adding (customizable) behind it

We consider that fine, its basically a text field

Same with having slash commands, just saying "slash commands" is fine too

[buoyant robin]

Gm... I came to ask, is there a reason a discord server may be removed from the site?

[gray kernel]

they get locked if they're in violation of our server guidelines

https://support.top.gg/support/solutions/articles/73000502503-server-guidelines

[buoyant robin]

Nope, we didn't violate any of that. Its not locked, its completely gone.

[gray kernel]

could you please send the link to your Top.gg server page?

so i can have a look

[buoyant robin]

top.gg/pixelcubs

[cobalt sleet]

If you send us your server ID we can look it up in our logs

[buoyant robin]

I set it up a few days ago, was promoting it on our discord for our members to leave reviews and check the site out.

[cobalt sleet]

Yep. Please send me your server ID.

[buoyant robin]

top.gg/pixelcubs was my server ID?

[cobalt sleet]

-id

[wild stone]

An ID is a unique number which is used to identify a user, bot, channel, or message. To obtain an ID, right click on it and click "Copy ID"; this can be done from mobile by holding down.

Should you not see the option to acquire an ID, you need to enable "Developer Mode" which can be done from your user settings, under "appearance".

How to get a user's ID on Discord

[buoyant robin]

ah hold on

[cobalt sleet]

Right click on your server name and copy the id

[buoyant robin]

941120899497726043

sorry got a call

[cobalt sleet]

No problem!

I'll look it up now

If that's a valid server ID there's no record of it ever being listed on the site.

[buoyant robin]

thats bizarre.

lmao

[cobalt sleet]

https://top.gg/servers/new

[buoyant robin]

yeah ill recreate it.

it existed, people left reviews and everything.

[cobalt sleet]

Then that can't be the ID

[buoyant robin]

yup.

it is.

[cobalt sleet]

Because there's nothing in our logs

[buoyant robin]

lol

[cobalt sleet]

[buoyant robin]

Ok, Ill try again. I live in the twilight zone.

[cobalt sleet]

What account added it? Your account?

[buoyant robin]

😂

Yes

[cobalt sleet]

Yeah even when I search using your ID there's nothing in the logs.

You might not have published it correctly?

[buoyant robin]

No it was published. had like 3-5 reviews

thats why i think i live in the twilight zone.

[cobalt sleet]

https://support.top.gg/support/solutions/articles/73000178063-how-to-add-your-server-to-top-gg

[buoyant robin]

no worries, I'll republish.

[cobalt sleet]

Please make sure you follow all these steps

[buoyant robin]

yeah i am one of the server owners. I am the project manager. Thanks for your help. I am gonna try again. 🙂

[cobalt sleet]

No problem!

[terse steppe]

How do I contact a top.gg staff to explain more details about what commands my bot has that are nsfw?

[white echo]

My bot Isn't Being reviewed

[cerulean ember]

You don't need to, if possible make sure to put all of them in a seperate category and accessible only in nsfw channel, also you can use note to reviewers to let reviewer know any info related to bot!

[sturdy swan]

wait

[white echo]

I did like 5 days

[buoyant robin]

Hey Mac

This was the original.

It's still open on a tab.

[sturdy swan]

#mod-logs message

[buoyant robin]

It did exist... lol

[sturdy swan]

@white echo

[white echo]

My other bot Baby Tune

[cerulean ember]

Your tune bot submitted yesterday! Not 5 days

[terse steppe]

Oh, ok thanks.

[cerulean ember]

Current wait time is one week

[white echo]

So u can review him today

:333

[cerulean ember]

No sorry!

[white echo]

..

[gray kernel]

could you please send that link over?

i can have a look

[rigid anchor]

@gray kernel what happens if a bot asks you to login to an external app first?

In the review process

[cobalt sleet]

We'll usually test it if it's required for the bot to function.

[rigid anchor]

Perfect thanks!

[plucky sky]

Hello, how to change the lounge of the invitation created by the bot for my server?

[long ferry]

Not possible to change the invite on the bot, you can only generate one yourself and paste that in

[plucky sky]

ok thanks

[sturdy swan]

How can i allow please allow 1-3 days for your bot page to appear in search results

[sturdy swan]

@long ferry

[long ferry]

-botlive

[wild stone]

If your bot was recently approved, it may take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[sturdy swan]

@long ferry my bot is apporved from 1 week

[long ferry]

read above

[sturdy swan]

Ok i have one more question

Why people not add my bot?

[long ferry]

because your bot might not show up in search right now or your bot is not that interesting to users to add it

[plush vigil]

user id

766050839935975436

idk if this is againest the rules

begging for money to "test" a paypal

[cobalt sleet]

Thanks for reporting

[plush vigil]

np ofc

[quaint seal]

https://top.gg/servers/new
Still 500 error!!!
Fix when? I'm waiting from hours

[toxic topaz]

its working for me

try to do

-clearcache

[quaint seal]

..

Okié~

[stoic socket]

staff only commands

[toxic topaz]

[quaint seal]

Still same

[toxic topaz]

scren shot?

[toxic topaz]

its working

you can change your browser

[alpine yew]

https://cdn.discordapp.com/attachments/947538545139130388/954423584607055882/unknown.png

??

[quaint seal]

bruh

[alpine yew]

?

[sturdy swan]

Hey so my bot was removed from the top.gg since I lost access to that account but I re-applied from my new account however My reviews are there but I do not see my votes.

[stoic socket]

iirc votes are not restored but reviews are

[sturdy swan]

your votes arent recovered

and reviews are permanent

[stoic socket]

^^^

[sturdy swan]

But Woo said they are restored

I also did same last year and my votes were restored as well

[stoic socket]

Oh?

[sturdy swan]

Yeah

huh

[stoic socket]

<@&817055174613794826> pls confirm because thats different to what I thought was correct

[sturdy swan]

• i just voted my bot and vote count is still 0

[stoic socket]

That is standard caching, unrelated to you relisting your bot

[gloomy shell]

I don't believe that votes are restored- but I can confirm with an engineer.

"total votes" are - like lifetime votes

but i am not sure about monthly

[long ferry]

votes do not get restored at all, only reviews

[zinc oracle]

cassie said they are tracked separately 🤔

[sturdy swan]

[zinc oracle]

^

[gloomy shell]

but im not sure if they are restored. i know its not deleted

idk, i will ask!

[sturdy swan]

Lmk if it can be restored or not.

[cobalt sleet]

-apps @mortal stream

[wild stone]

@mortal stream

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[mortal stream]

Thnx

[sturdy swan]

hello any issue with the website currently?

[long ferry]

What are you experiencing

[sturdy swan]

request to https://top.gg/api/bots/stats failed, reason: connect EHOSTUNREACH
happened twice in the last 30min i believe

[long ferry]

/bots/stats is not a thing to note btw

make sure to also include the bot id in it

unless you removed that for reasons

[sturdy swan]

not sure im using auto poster so everything is made by it

[long ferry]

Then your server likely is the issue, make sure you can reach top.gg and it is not blocked anywhere

[sturdy swan]

ill check thanks you

doubt thats the issue though running the server for 3months+ never had that issue

[long ferry]

please check that you are able to reach top.gg, such as pinging top.gg

or doing a wget request to top.gg/api

[sturdy swan]

able to execute both

can i dm you the ip that appears in the error?

[radiant edge]

Hi, "Please allow 1-3 days for your bot page to appear in search results." Five days have passed, what can be done about it so that my bot will appear in the search? Thanks 🙂

[long ferry]

known issue right now

[radiant edge]

Ok thanks

[sturdy swan]

nevermind this returns unknown

[stoic socket]

The Meta tags for DAOs says Discord Server not DAO is this right??

https://top.gg/dao/918169378942513163 example

[rustic spruce]

are staff applications open?

[long ferry]

honestly first dao server I'm seeing

[long ferry]

-apps

[wild stone]

@rustic spruce

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[long ferry]

will note it down though thanks

[gloomy shell]

stinky me

[long ferry]

yes

go away

[stoic socket]

i just reported a non crypto related server listed as a dao

just found another too

[rustic spruce]

okay how can i apply?

[long ferry]

read the message above

[stoic socket]

https://capy-cdn.xyz/1X7kL4bn.png see that part of the embed

[sturdy swan]

this happens on local and 2 different server from 2 different companies looks like its not a me issue

any other fix?

[long ferry]

have you actually tried making a request directly to it such as through wget/curl?

[sturdy swan]

yes

[long ferry]

what was the response?

[sturdy swan]

418 unknown

[long ferry]

oh you got ratelimited too

You got ratelimited by cloudflare

[sturdy swan]

wym

[long ferry]

#topgg-api message

[sturdy swan]

that happened on a local machine where i don't run anything and on a server of a friend which don't run much either i believe

[long ferry]

418 is something done by cloudflare due to you or someone within your network getting ip-banned, we cant help much with it

[sturdy swan]

eh i see

did the auto poster got updated or im running an old version?

[long ferry]

how often are you posting stats yourself? Do you have logs from autoposter?

How often is it posting? whats the delay

[sturdy swan]

everytime i restart my bot i think

which i haven't did that much in the past 24hours maybe like 5 time at most

[long ferry]

https://docs.top.gg/resources/ratelimits/ again you were likely ratelimited by cloudflare, could you check the data responded on the 418 message

[sturdy swan]

i do understand the function and the way ratelimits work though my friend did only 1 request and got the same error so if its a rate limit issue it shouldn't happen (we aren't on the same IP)

i believe the rate limit error is "i am a teapot" as it is what happens after running it twice in a row

[long ferry]

you get that error after getting ip-banned on cloudflare for getting ratelimited and then hitting the ratelimit of that ratelimit

[sturdy swan]

ill temporarily remove the auto poster i guess

though this doesn't explain why i am getting rate limited on the first request

which isn't the point of ratelimits

[long ferry]

if you get a ratelimit on the first request already, then its still the ratelimit from the previous one

[sturdy swan]

... got the same error with an ip that never did any requests to top.gg/api and another one which haven't in 3months+

[grizzled wasp]

I applied 3 days ago to be a contributor.

when will i get an answer

[long ferry]

was able to reproduce, brought it up internally to check on

cant confirm it being either top.gg or cloudflare

[sturdy swan]

thanks you

me and my friend just tried to use curl and it works though wget and posting stats don't

which is weird i guess?

[stoic socket]

can a mod pls yeet Derpy from team 192440602573856768

https://capy-cdn.xyz/QjHms7wd.png

also derpy is actually the owner and we kicked him a while back, he should probably be given ownership again lol

[copper crown]

I submitted my bot 3 weeks ago I think and it hasn't been verified

[gloomy shell]

your bot was approved on the second of march

[waxen lantern]

what is the name of bot in the center of banner? 👀

[naive basin]

How to get the top.gg token?

[long ferry]

@sturdy swan which endpoint were you trying to talk to and have you provided a token?

Aka your API token

[sturdy swan]

Yep and not sure of the end point let me check

[long ferry]

What happens when you wget to post your stats? Remember to include your token when trying so

@sturdy swan please provide your autoposter code in #topgg-api

Censor your API key with "api_key_here"

[sturdy swan]

Uh my code is not the issue ive been using the same code for like à year and ive never had that issue

[stoic socket]

bump because poor derpy is lonely

[long ferry]

Please provide it nonetheless

[gritty abyss]

@whole nimbus

[sturdy swan]

sure ig

[long ferry]

@sturdy swan https://top.gg/bot/385681784614027265 by any chance?

Is that the bot you're experiencing that

[sturdy swan]

no?

[long ferry]

Wait nvm

[sturdy swan]

https://top.gg/bot/748299566700560504

this one

and i got literally no idea where auto poster post can't find it in their files

[quartz willow]

can you send the request that's giving you a 418?

[sturdy swan]

what you mean by request?

[sturdy swan]

found it https://top.gg/api/bots/stats id and token are in headers

[long ferry]

Thats not what autoposter does, aswell as being incorrect

https://docs.top.gg

[sturdy swan]

i got the files in front of me pretty sure that what it does

[sturdy swan]

not sure what you mean by this? im using the exact same code

[long ferry]

"id and token are in headers"

https://docs.top.gg/api/bot/#post-stats

[sturdy swan]

headers.set("Authorization", this.options.token);

unless im reading that wrong?

[long ferry]

and why are you saying "id in headers"? are they in it aswell?

[sturdy swan]

i don't know about ID i presume they are or in the body i have no idea

[long ferry]

refer to the docs

[sturdy swan]

here im trying to fix my issue not look through every top.gg files

i have not changed anything in the said file and i did a clean install like yesterday

[long ferry]

Again, are you using autoposter or posting stats yourself using a request library for example

[pastel dagger]

i need help

[long ferry]

ask your question

[sturdy swan]

#topgg-api message

yes.

[pastel dagger]

do you know the name of one bot that shows who send to a person invite and joins a server ?

[long ferry]

-how2search

[wild stone]

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

[long ferry]

so am not sure what you're referring to with your header?

have you correctly set up autoposter as the docs state? We aren't really able to tell anything from our site, it might either be top.gg being blocked on your end, cloudflare still having banned your ip address or something else

[sturdy swan]

you/someone asked for the end point i am requesting to so i went into auto poster/topgg file to check it and since you were referring to my token earlier i added that it was included in the headers

[sturdy swan]

you asked for my code can you please check it ?

it's the exact same as provided in docs

[long ferry]

Its the one from the docs, so nothing much I can tell from that

otherwise can't help, perhaps try posting your stats again after 24-48 hours

[pastel dagger]

can you answer my question please ?

[sturdy swan]

they did

just read their answer

[pastel dagger]

which one ?

[sturdy swan]

thanks you, ill do that i guess

#support message
their answer ^

[pastel dagger]

no i mean the name of the bot

i dont know it

[sturdy swan]

they can't assist you with it search it in search bar

[long ferry]

Yes thats why you should use search, we cant help you provide any particular bot by features

[pastel dagger]

oh okay

thank you

[silver lichen]

What happened to search results on topgg lol? There were bad, but now they are even worse... Not even talking about bots not coming up in search. The bot rankings are just completely scuffed?

[long ferry]

We're aware of search not working right now

[languid geyser]

Good evening dear:
I was wondering if the server nickname could be changed from @languid geyser to SrGobi or something like that.
A cordial greeting,
@languid geyser

[stoic socket]

To change nickname you need to either boost the server or remove the ! from the start of your name

[languid geyser]

If I want to do it on this server, but I can't change my nickname, only on this server

[stoic socket]

You've got a hoisting nickname so your options are either to boost the server to change it, change your username to remove ! or leave it as is

[languid geyser]

That's it

[stoic socket]

[thick gazelle]

Hi, unsure why my bot has no icon, do you need to set it manually?

I believe previously it was set to w.e the bot's icon was

[long ferry]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[thick gazelle]

😐 well that's a bit ambigious

[long ferry]

thats basically how to fix it

[quaint seal]

Anyone know why I'm getting 500 error in https://top.gg/servers/new ig
I'm waiting from yesterday. Also tried clearing cache

[foggy spade]

Sup, one of the servers that use your services has been found to have the owner & co owner victim shaming a rape victim and had been hiding a rapist within their community

I have video footage of this.

@cobalt sleet @somber parcel @rain stream @gloomy shell

[rain stream]

Server link?

And did you report it

@foggy spade

[foggy spade]

I've reported directly to discord but I'm here to report it to you guys

This is the server,

[gloomy shell]

Can you provide the link to their top.gg server page

[foggy spade]

https://top.gg/servers/215378181606080512

[gloomy shell]

Feel free to click the report button on that page and fill out the form with all the context and proof you can provide.

[rain stream]

after that the mod/staff team will be able to take action if they deem the evidence valid , thanks for reporting them

[foggy spade]

Thanks, I've submitted it.

You might have to voice call Syd and Matt (Owner & Admin) of the server to verify everything you heard in the video.

Currently they're hiding and deleting all the evidence to prevent being cancelled.

[gloomy shell]

We will handle it, thanks!

[lucid pebble]

since when top.gg sorting got bugged? my bot has the highest number of votes and servers (30K) in the chatbot query. but it's not in the top

instead there are bots with 35 votes and which are not even verified or in few servers

people have to scroll a lot to find my bot

[merry delta]

hey

idk how to see my applications that have not yet been approved

[cerulean ember]

You didn't submitted any bot, your last bot was approved on aug 2021 @merry delta

[merry delta]

wait what i submitted a bot like 2 days ago

[cerulean ember]

There are no logs, maybe it didn't got submitted successfully

Try submitting again!

[merry delta]

i spent 5 hours making the description

[plucky nimbus]

Sad

copy paste it onto note next time :D

[merry delta]

[plucky nimbus]

uh

am I allowed to ask people to test out my bot or is that a no no

because I want to ask that guy @merry delta

[merry delta]

i think u can

idk

[plucky nimbus]

ok

so want to try

[coral reef]

Not in here no

[plucky nimbus]

oh ok

[wooden leaf]

is there a way to temporarily hide my bot from the page?

[sturdy swan]

nope

[wooden leaf]

uhh

but my bot is going to be offline for a couple of weeks

and i dont wanna get my bot removed

[sturdy swan]

your bot wont get deleted for being offline

[wooden leaf]

ah okay

[tired lion]

bro its been like 5 days and why the bot still not comin on search

[cobalt sleet]

We're aware of the issue with search at the moment and the team is working to fix it.

[tired lion]

oh

which technology are you guys using

algolia ?

[plucky nimbus]

How long would it take for my bot to get accepted?

[toxic topaz]

ping?

[cyan dirge]

some random guy pinged and deleted

[cerulean ember]

-upto

[wild stone]

@plucky nimbus

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[cyan dirge]

Btw are there any top.gg assets like wide image I want to use them for my bot

[cerulean ember]

-htmldesc @cyan dirge

[wild stone]

@cyan dirge

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[cerulean ember]

It will be helpful afaik^^

[cyan dirge]

not that, I meant I need some logo like this but of newer version I don't remember where I got that image but it was from topgg itself

[cerulean ember]

Oh My bad 😅, not sure about banner

[cobalt sleet]

@cyan dirge

[low sparrow]

dude thats an old top.gg banner

[hollow seal]

my bot pfp is not showing

what to do

[cobalt sleet]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[hollow seal]

not working

[cobalt sleet]

-sitecache

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[hollow seal]

ok let me try

[tacit crater]

shouldn't the order of the results from search queries be based off popularity? i.e. in order of votes, server count, rating or a combination of them? that way users would be able to get consistently reliable results https://top.gg/search?q=valorant

[cobalt sleet]

@tacit crater

[tacit crater]

or is this intentional as a way to promote the unrecognised bots or smth

[tacit crater]

ah I see, tyyy

[hollow seal]

why bots are not arrenged serial vise

on website

[toxic topaz]

sorry to say that please investigate it
someone pinging me here and delete the ping

Also tell me who is pinging me

[tired lion]

i didnt get a ping

[cyan dirge]

thank you very much

[cyan dirge]

Yeah I wanted the new one

[sly haven]

I am facing issues while saving the changes in my team settings..

[low sparrow]

what do you need help with

[sly haven]

nvm, I've just deleted the team and re-created another one

[low sparrow]

ahh okay

[sly haven]

suffering with settings, it won't save

[low sparrow]

it takes a bit of time to fix it

teams is still undergoing development so it can be a bit clunky and annoyingly slow

[golden sky]

since when are the bot results broken?

[low sparrow]

wdym

[golden sky]

all the search results are broken on top.gg right?

@low sparrow

[low sparrow]

no?

can still find my bot

either your internet connection is wack or you gotta clear your cache

[golden sky]

are you stupid?

not normal right

[low sparrow]

wdym

its not like the bot has something called the "MODERATION" TAG

[golden sky]

you are not familiar with this site are you?

[low sparrow]

its not like i haven't spent a whole month worth of constantly using it

[golden sky]

ive using it 1year now and it seems that you don't even now how the site is build

search results are keywords in bot short description

[low sparrow]

[golden sky]

and on votes

[low sparrow]

ok

[graceful ravine]

uhm one of my fav bots are dead it says with authorize invalid perm. bot:https://top.gg/bot/368362411591204865

pls help

[sand roost]

best to contact the devs on their support server about that

[graceful ravine]

alr ty

[stray sandal]

hi

[sharp shoal]

Hi guys!

[stoic socket]

site is dead

[fringe surge]

the site just died indeed

^^ @cobalt sleet

[cobalt sleet]

Yep I have reported this to the devs

[fringe surge]

dope, thnx : D

[unborn rain]

Ok

Site is ded

[fringe surge]

its known

[unborn rain]

When did it start @fringe surge

[fringe surge]

wym?

you mean when it will be online again?

[unborn rain]

The time

Ok

Yeah

Im gonna lose my streak for poketwo

[fringe surge]

as soon the devs fix it itll be online, just gotta be patient :p

[cobalt sleet]

There's a dev looking into it right now

[unborn rain]

Ok

[stoic socket]

Site is undead

[fringe surge]

seems to be back ye

[shrewd briar]

hey guys, anyone here knows c programming, need help with it

[cerulean ember]

-support @shrewd briar

[wild stone]

@shrewd briar

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[shrewd briar]

thanks a lot

[obsidian locust]

Website is broken for me

tags and bots are not loading

there are a lot of 500 errors in console

[sturdy swan]

Hey I wanna put balance on my top.gg account, is there any way I can pay with crypto currency?

Can I do like a 1-1 with a admin?

[keen oar]

how to set up role thing for server, do i need to own it in order to edit?

[long ferry]

is there any legal reason for that? If there's a Top.gg related reason for that, you can alos reach out to a community manager/support associate or a moderator

have you also tried getting in contact with a support associate aswell?

Yup then contact a support associate instead

aka one of the Support team members, you can also reach out through [e-mail]

basically the users with the <@&817055174613794826> role

[stoic socket]

You need to resubmit your bot (https://top.gg/bot/new) now that you've fixed the issues

[long ferry]

submit the same way you did before

wait

wait a few hours and try again

[hexed vessel]

Hi, my bot has been approved for a week but I still cant find it in search results

[long ferry]

known issue right now

[sturdy swan]

bump

[long ferry]

Top.gg is using fastspring for auctions, which does not support crypto

So no

[steep lantern]

When I try to post my stats, as response my bot just prints out a whole cloudflare page (as html) 👀

@long ferry

[long ferry]

whats the content within that

[stoic socket]

What does the title/h1 tag say?

That pretty much always gives the context

[steep lantern]

title says

Just a moment…

[stoic socket]

You're probably not sending the request correctly

to be getting that

[sturdy swan]

anyway i can do a 1-1, planning on spending big bucks

[steep lantern]

Does something changed? It worked one hour ago

[long ferry]

contact [e-mail]

or wait iirc there's an extra email for that

[stoic socket]

How often do you send requests?

[long ferry]

[e-mail] is what you can reach out to

[steep lantern]

Mh, I restarted the bot a few times

Could that be the problem?

Normally I send all 3 minutes I think

[sturdy swan]

cheers

[stoic socket]

every 3 mins?!?!

[grand ravine]

Rip kekw

[steep lantern]

Too often?

[stoic socket]

Thats you're first issue then

It is recommended to send max every 30 mins

12hrs is recommended

[steep lantern]

Oh wut

[stoic socket]

as its really not needed to update stats that often

[steep lantern]

Okay me gonna do one time per hour

Wait

I forgot a 0

I send all 30 mins

[stoic socket]

I'd still say go with a lower count

[steep lantern]

second issue?

[stoic socket]

You've sent enough requests that Cloudflare basically timed you out

[steep lantern]

For how long?

@stoic socket

[stoic socket]

Usually an hour

[steep lantern]

Hm okay

Then I'ma hope

[covert niche]

Hi, I was contacted by dm....

[sturdy swan]

Hlo sir , I am a Pokétwo user . I voted it just now but my box which come after voting hasn’t came , which means that vote isn’t being registered. Can u refresh my vote so that I could do it again

[stoic socket]

Send a screenshot?

[stoic socket]

That is a Poketwo issue not a Top.gg issue.

[covert niche]

I already reported the person (as spam), it was a spam acc with crypto or something....

[stoic socket]

Still send here

so mods can ban

[covert niche]

Yes, how xD I have reported it as spam & no longer see the chat

[stoic socket]

Ah

Not sure then

[covert niche]

yes

[small sphinx]

is it still possible to add custom ccs/html to top.gg? because i cant find anything about that on the website

[stoic socket]

Yes!

[small sphinx]

ty

[plucky trail]

I added a server but I can't go to edit used for Vote tracking. What seems to be the problem @long ferry?

[young echo]

What's the webhook bit in the bot controls? Does top.gg send any data there once a user voted?

[zinc oracle]

Yep!
https://docs.top.gg/resources/webhooks/

[young echo]

Ty

[grim halo]

are there any commands for the top.gg bot?

[long ferry]

It does not have any commands, no

everything is done within the site

[grim halo]

is the only way to bump a server via the side then?

[long ferry]

Bumping is not a thing on top.gg, you can upvote a server on the server page in order to have it show up further in search results

[gusty latch]

wtf

[cobalt sleet]

ID?

[slow sentinel]

how do i know if my bot is approved?

[whole shore]

how to use this bot

what is the use of this ?

[opaque lotus]

Why my bot is listed the 4th in the list?

[steep lantern]

I still get it…

[sturdy swan]

Hello, I press edit my bot from my profile, but it gives an error

[long ferry]

what error are you seeing

[sturdy swan]

I am not authorized to take photos

403

Forbidden

I added a team to my bot and then I decided to delete the team, I came to the bot edit place and wanted to reset the team but I couldn't. I deleted the team because I'm the owner of the team, but I can't edit my bot anymore, it gives 403 error

[steep lantern]

Why do I still get a html cloudflare site as return when I try to post stats?

[gritty sandal]

Hello, my discord bot is approved, I want it to be on top.gg

[steep lantern]

@long ferry

[long ferry]

cant help

[grand ravine]

You're probably getting blocked by cloudflare

Try waiting an hour or two

[steep lantern]

Yeah but for like atleast 2-3 hours now

[steep lantern]

Already waiting for a few hours now 😦

[latent canyon]

Do I have to stay in this server to keep my bots listed?

[cobalt sleet]

Nope

But it would be useful if we need to contact you for any reason

[steep lantern]

What should I do about my problem (#support message )?

[steep lantern]

Please someone

What can I do?

@gloomy shell

I still get it

after round about 4 hours!

[stoic socket]

It is a cloudflare issue, not really anything Top.gg can do

[steep lantern]

But what can I do??

[flat rampart]

How to add my bot in this server

[steep lantern]

Your bot wont be add to this server, but you can add your server under https://top.gg/bot/add

[flat rampart]

Im already added my bot in the website

And accepted

It has not been added here

[stoic socket]

Bots aren't added to this server anymore

[flat rampart]

There are bots many bo

Why -_-

[stoic socket]

❗MY BOT IS APPROVED, WHY ISN'T IT ADDED ON THIS SERVER?
Since September 19th 2020, we stopped inviting bots passing the approval process due to an upcoming Discord limitation. We have decided to add a selected amount of bots each month, selected with monthly polls by the community. Read more: https://i.imgur.com/JNA5XKS.png

[flat rampart]

Well, well, you can talk to the technical support so that they can max out for you and go back to adding bots

Because many people want to add their bots

[rigid valley]

Even if we tried that. We have thousands of bots on the list, we cannot have them all on this server.

[rigid valley]

Their bots are added to the website so people can find it if they’re looking for bots similar to it

[flat rampart]

:(

[flat rampart]

How can I introduce to the topgg team

[stoic socket]

There are 32.96k bots on the website, there is a 0% chance that they will start adding bots back to this server again.

[rigid valley]

We add a select few from the website to the server every month

[flat rampart]

[stoic socket]

Yep thats true, I more meant new bots after approval

[wary latch]

could some please help me find a bot, i have tried to find it through top.gg but i might not be searching it, does anyone know of a bot that can take info from a spread sheet like excel or google sheets

?

[stoic socket]

A mod already said search on top.gg

This channel isn't the right place either

[wary latch]

which one is right

?

[sturdy swan]

the site wont let me add my server, is it cause of the maintenance?

im on firefox as well if that helps

[wooden leaf]

I know this is a day old message but you should provide a list of your brand's logos and banners

[toxic topaz]

@gloomy shell

Ban him who is pinging me

[gloomy shell]

@light peak don't ghost ping members of our server

Feel free to block them pukhraj

[toxic topaz]

Idk 🤷‍♀ why he is doing

Literally 21 ping in top gg

[cobalt sleet]

-botlive

[wild stone]

If your bot was recently approved, it may take 1 - 3 days to get indexed in search. Please try searching again later.

💡 If your bot was approved over 3 days ago, you can safely ignore this notification!

[grand ravine]

Give some time for someone to pop here

Yes, but wait at least 30 minutes

[merry delta]

hey

[worn gyro]

My bot has been well over 3 days and cant even search for it lol

[long ferry]

known issue right now

[plucky nimbus]

-help

mm

-bot live

-botlive

mm

oh wait

[candid mica]

only staff

[sturdy swan]

or just look at it since its posted 10lines above

[merry delta]

wtf

why is this search engine here

[long ferry]

this is not related to top.gg