support

[sturdy swan]

Is my bot verified ?

It got added to the server and removed but i didn't get any dm

[long ferry]

Then your direct messages were disabled

Was approved

[sturdy swan]

Vibr?

[long ferry]

Yes

[sturdy swan]

Ok thanks :)

It's not present in #mod-logs too so i was asking...

[long ferry]

Approvals are not logged there

[sturdy swan]

Oh ok

[crisp crane]

this is a discord related issue but my Discord keeps crashing for me and my other mods when i try to view server settings?

[long ferry]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[opaque nest]

Hloo

Hi I want to check out my bot at top.gg

<@&817055174613794826>

[chrome smelt]

Wdym?

[opaque nest]

You speak English @chrome smelt

[chrome smelt]

I do.

but, ill let suniL help you 😄

[cerulean ember]

You recently submitted your bot, it's there in que waiting for approval, once it's approved it'll be available publicly.

[chrome smelt]

ty suniL.

[cerulean ember]

[opaque nest]

@cerulean ember I want you to see if there are any problems with the bot

Id 934144665702244442

Id bot 934144665702244442

[cerulean ember]

It's there in que and i can't skip que, please wait for your turn

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[chrome smelt]

queue*

[cerulean ember]

My bad

[opaque nest]

I want you to please see if there are any problems @cerulean ember

[cobalt sleet]

@opaque nest

Please wait for your turn

[opaque nest]

Ok

I just want to know if there is any problem with my robot @cobalt sleet

[cobalt sleet]

That's the whole point of the review queue. We invite bots and test them to make sure they follow our guidelines. If you weren't aware of our guidelines you can find them below. Queue time is currently 1 week or more.

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[opaque nest]

Ok @cobalt sleet

I want to know if there is any sign on my robot that I

[cobalt sleet]

-testing

[wild stone]

@opaque nest

To read more about our verification process and testing procedures, please read this support article:
How your bot gets reviewed

[opaque nest]

@cobalt sleet did you understand me

[cobalt sleet]

Yes I did and we cannot help you.

Please read the article above.

We will not test your bot until it's your turn in queue.

[opaque nest]

Does my android have a tag?

[opaque nest]

I understand you brother

[opaque nest]

This is my question

[cobalt sleet]

What do you mean? Can you send me a screenshot?

[opaque nest]

I want to know if my robot has problems because I expect I was rejected

[cobalt sleet]

We couldn't invite your bot to test it because it was flagged by Discord. You should try inviting your own bot to a new server to see an example of what we mean.

[opaque nest]

My bot doesn't have any Discord tags on it, how is this (? @cobalt sleet

[cobalt sleet]

It says on your screenshot it's pending verification from Discord. We're not related to Discord, we're Top.gg. We cannot invite your bot to our testing server because it has reached 100 guilds and it has not been verified by Discord yet. Please complete verification with Discord before re-applying to Top.gg!

-verifybot

[wild stone]

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

Please note:

• We cannot provide support on how to get your bot verified.
• We are not affiliated with discord's bot verification system.
• Getting your bot verified on top.gg (approved through our queue), does not mean you will also get verified by discord. Top.gg's queue has no correlation to discord's verification system whatsoever.

[opaque nest]

I will kick my bot from one of my servers to test it

Ok @cobalt sleet

[cobalt sleet]

We will not test your bot until it's your turn in queue. We will not contact you when it's your turn. If we cannot invite your bot, it will be declined again. There's no point in submitting a bot that's locked at 100 servers to top.gg until you get verified by Discord. All that's going to happen is you'll be listed on the site but nobody will be able to invite it. Please do Discord verification first. I see it has already been declined twice for this same reason. Next time it gets declined you'll receive a warning from us. If it gets declined a 4th time for the same reason you will be banned from Top.gg's services.

[opaque nest]

I kicked my bot from one of my servers

[opaque nest]

Ok

Thank you for help @cobalt sleet

[sturdy swan]

Can I create new tag in top.gg site

[pure pewter]

My bot has been rejected for a command that has been misspelled
the command $gsettings gchannel [id] is wrong because it should be written -gchannel with the '-' as it's written in the $help gsettings

[long ferry]

Contact the reviewer then

[pure pewter]

I can't find your username Dylan

[long ferry]

@supple mica

[pure pewter]

thanks

[cobalt sleet]

Yes. You can create new categories as long as they're SFW

[quartz garnet]

Luca is not responding to -bots cmd

🤷🏻‍♂️

[long ferry]

Known issue

[quartz garnet]

Hmm

[stoic socket]

use dbl-bots for now

[devout barn]

please help

i bid on alot of auctions

3 of them had any views

still paid for all of them

[tidal flame]

-credits

[finite cape]

How long can it take for guild count to update?

Assuming I sent a request just now

[long ferry]

30 minutes to an hour for cache to show it

[ashen trout]

whats the current queue time i applied like 1-2 days ago, ping me

[fluid birch]

-upto

[wild stone]

@ashen trout

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[steady finch]

bruh.

[mortal wing]

Damn

Rare double upto

[sturdy swan]

-bots

[fluid birch]

#commands

[stoic socket]

Also that command is broken, use dbl-bots

[sturdy swan]

Thanks

How to add server count in bot info ?

[mortal wing]

Topgg api

[sturdy swan]

It's Saying I Don't Have Bots

[fluid birch]

Your bot has to be approved to get an api token

[sturdy swan]

I will wait then

[keen yew]

hey who can i remove a sub owner of my bot ?

[swift wing]

Attempt number 4 at trying to get an answer :
why do when i seach for "csgo" my server shows far at the bottom even tho we have the most votes (over 600) and most server members (98k) for the discord servers in the CSGO category?
a bunch of other servers with no votes and a dozen of members show before it

i've bringed ten of thousands people to votes and watch advertisements on top.gg, could i at least not get ignored this time? i'm not asking for the holy grail but a bit of an explanation and hopefully a way to fix the problem

[wraith talon]

Hello, anyone knows what’s causing this? <@&695153281105920070>

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[long ferry]

and not a reason to ping community managers for that

[wraith talon]

Oh sry

[sturdy swan]

hey, how i can promote my bot ?

i can't find the page

[cerulean ember]

-auctions

[wild stone]

@sturdy swan

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[dire socket]

when i click reveal token its showing nothing and its blank

[cerulean ember]

Clear cache or try using different browser

[sturdy swan]

what the heck is a DAO

[stoic socket]

https://top.gg/dao/resources#videos

[dire socket]

https://webhook-topgg.com/

we can use dis?

[stoic socket]

yes

[dire socket]

is that offical?

[stoic socket]

No, but its maintained and owned by @zinc oracle

[dire socket]

alr thx

[meager marsh]

How to edit my bot

[rancid yacht]

how can i get my bot added to top.gg ?

[stoic socket]

https://top.gg/bot/new

[sturdy swan]

is this supposed to be the footer

[crude spade]

how can appeal my account being locked

people were spamming my top,gg with bad reviews and being toxic in our server. they got their friends to join in on top.gg who were not even in the server

[long ferry]

what do you mean with account being locked

[crude spade]

you locked it Aurel

[long ferry]

oh? whats the id

Or better yet, feel free to DM me

[crude spade]

thank you

[shut copper]

two people on my bot page are spreading false information that it nukes servers 😦

[long ferry]

Use the flag button on these reviews

[rancid yacht]

I did that but when someone I tried voting it showed this
https://media.discordapp.net/attachments/915283212891213834/943564539318902794/unknown.png
||I turned off reply ping||

When someone else did it showed the same thing

[shut copper]

i did just telling you guys

[stoic socket]

Not approved yet

[rancid yacht]

Oh oki

[sturdy swan]

how do we join a team on mobiles?

[stoic socket]

wrong server

https://discord.com/invite/SkyKings

[steep warren]

I can’t use any bots

[stoic socket]

#general

This channel is for receiving help with https://top.gg/ .

[steep warren]

Every bot

[sturdy swan]

[steep warren]

It’s only / prefix bots

[stoic socket]

ask in #general

this channel is for Top.gg support

[vital escarp]

Hello
<@&817055174613794826>

[stoic socket]

Need any help?

[vital escarp]

Yes

[somber parcel]

Ask your question

[stoic socket]

^

Always best to provide context when pinging for help

[vital escarp]

I'm having a problem while voting for the probot, and it doesn't get me credit

[stoic socket]

discord.gg/probot

ask there

[somber parcel]

We can't provide support for specific bots unfortunately - we are only the listing service

[vital escarp]

They tell me there is a problem with the site itself

[stoic socket]

Probot do seem to like blaming it on Top.gg

Are you able to actually vote and have the site return a vote confirmation?

[vital escarp]

It sure does, but it does nothing

[somber parcel]

as long as your vote came through on the site, it's not something we can fix. in addition you'll have to reach out to them to get any reimbursement anyways - they should be able to check who has voted within a period of time through other endpoints.

Our voting integrations are working correctly at the moment, so unfortunately we can't help more than that

[vital escarp]

I mean, the site has no income?

[somber parcel]

I don't understand, sorry

[stoic socket]

Your vote was successful, which means its a probot issue. ProBot does seem to have a lot of issues regarding voting at the moment as i've seen quite a few people report it, but its an issue on their end as the votes are successfully going through on the site

[somber parcel]

^ that's an accurate response

[vital escarp]

Thank you very much, I will contact them again and sorry for the inconvenience

[vital escarp]

I went to them, but they also tell me a problem from their website

[somber parcel]

Unfortunately if they do not want to provide support for this, we can't help further. I apologise for the inconvenience and suggest you retry.

[stoic socket]

https://capy-cdn.xyz/y0t4gshg.png

Try explaining to them that the site said your vote was successful, as that might better assist them

[signal gull]

I need assistance, i cannot edit my server page.

this pops up at the top every time

[keen yew]

please help

[keen yew]

ctrl + r

and re login

[signal gull]

i did

[signal gull]

i tried that too

[keen yew]

oh ok

so..

idk ^^

hey who can i remove a sub owner of my bot ?

[signal gull]

i cant delete it either

[keen yew]

ho kk

idk sorry

[signal gull]

yeah

im sending an email

[brave fulcrum]

why cant i add my server to the site? https://i.imgur.com/sucAD3P.png

[stoic socket]

Deleting is broken

[signal gull]

yeah, but i cant make any changes

[stoic socket]

No one - you can only add to a team now to remove them

[stoic socket]

Are you the actual owner of the server?

[signal gull]

yes, it even says on the server's page

[keen yew]

in top.gg ?

[stoic socket]

Yes

[keen yew]

hmm and what it's gone do if i make it in a team ?

[swift wing]

no one??

why is it that hard to even get support to read my message in here

[shadow gorge]

Is there a way to have multiple webhooks for the voting feature, or maybe a plan on adding an additional slot? I'd like to use two bots for vote tracking. One for a monthly leaderboard that gets reset, and one for all time votes. But I can't do that with only one webhook

[gloomy shell]

Are you meaning server or bots?

[shadow gorge]

https://gblobscdn.gitbook.com/assets%2F-MJbh-4K6W34GcE-UI2v%2Fsync%2Fcdc3139bb93ae081493a555581f006a7b7ccc4b5.png?alt=media

Referring to this

Not an actual screenshot of course, just one that the bot gave me as an example

i'd like to have two bots tracking votes but due to there only being one webhook field, I can't

[zinc oracle]

We only support one webhook.
If you need multiple you'll need to write your own code and forward those webhooks.

[shadow gorge]

Any tips/resources on how to go about that by chance?

[zinc oracle]

It's extremely unusual to want to do this, so we do not have any resources on forwarding webhooks.

Here's our webhooks docs though, if you have development experience it shouldn't be much of an issue.
https://docs.top.gg/resources/webhooks/

If you have any more questions #topgg-api

[sturdy swan]

how long until you approve a bot

[supple mica]

The queue is currently a week or more.

[sturdy swan]

Wow

[noble socket]

why my bot's avatar is unavailable?

bot id - 807107405728055296

[grand ravine]

Press Refresh Data and wait up to 1 hour

[fallen canopy]

Luca dm me that my bot got apporved

When will it gonna post it in mod-logs?

[stoic socket]

It doesn't get posted in #mod-logs

only declined bots are posted there

#logs exists but is hidden

[fallen canopy]

oh

okok thanks

[fringe drum]

Idk what is happening

[long ferry]

What URL are you on? We can't do much without that data

[fringe drum]

I am trying to add a server

https://top.gg/servers/new

[ashen trout]

whats a dbl token

[karmic bison]

most likely an authorization method for dbl api

[sturdy swan]

why

tag is

like this

@cerulean ember

[hybrid parcel]

im having trouble adding a project to top.gg, i have done the things i need to do however despite having 12 tags it keeps saying that im missing something with the message "tags does not contain 1 required value(s)"

[gloomy shell]

I'll ask a team member to look into this tag issue as it seems multiple users are experiencing it

[hybrid parcel]

thank you, for now ill pin the tab to save my progress

[sturdy swan]

my laso tag problem

[sturdy swan]

is it fixed

[wanton drum]

did you do anything different to fix that?

[digital canyon]

what does this mean ?

what is the required value ?

I have already added more than 12 tags

[cerulean ember]

^^

[digital canyon]

oh ok

[wanton drum]

@digital canyon if you add and remove a tag, does that fix the issue?

[digital canyon]

let me check

no

it didnt fix

[wanton drum]

can you send a screenshot of the tags you have, did you create any new tags?

[digital canyon]

yeah to reach 12 tags lol

[wanton drum]

🙌 ty for your help debugging, i will look into this issue right now

[digital canyon]

👍

[wanton drum]

actually another question: what are you adding or editing? (Server/DAO/Bot)

[digital canyon]

bot

[wanton drum]

editing?

[digital canyon]

adding

[wanton drum]

ok thank u, fixing now

[coarse vault]

https://adamh.tech/2022/02/Discord_lVdrrZCLiz.png

Reporting user ^

ID: 856434091603001376

[sturdy swan]

I need help with my bot it got declined for a reason that isn’t valid

[long ferry]

sure thing! The reviewer who declined your bot can help you with understanding the decline reason. Contact them through direct messages

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[near pike]

Lol

[sturdy swan]

same

@cobalt sleet

[long ferry]

literally one message below

[wanton drum]

actually deploying the fix for this rn

[vagrant pumice]

I can't submit

[wanton drum]

i have just deployed a fix for this bug, you will need to refresh and try again (possibly after clearing cache)

[vagrant pumice]

Ok

[karmic bison]

hard refresh maybe

[wintry condor]

how much the bot review takes?

[cobalt sleet]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

-botinfo 939852200463708160

[wild stone]

I couldn't find that bot listed on our site! It may not have been approved yet

[digital canyon]

Ok ty

[ashen crown]

How I can add multiple Owners On My Bot Like Dank Memer and Other Bots

[long ferry]

you cant, consider using teams

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[slim veldt]

I'm unable to add my bot on top.gg whenever i try after putting I'd and click find bot button it just rotates 1 time and nothing happens and i m unable to fill other details

[ashen crown]

But I can't invite anybody as 2nd owner

[long ferry]

you can only add them into the team, you cannot add users as second owners

that was previously a thing, no anymore

[sullen zealot]

Hi, what are the requirements for creating a category?

[cobalt sleet]

It has to be under 25 characters and be SFW

[ashen crown]

How to change my profile name?

[cobalt sleet]

Server boosters get permissions to change their nickname here. Not sure if you mean the server or the site?

[ashen crown]

I mean site

[cobalt sleet]

Logging out and logging back in again should do it

[ashen crown]

Ok

Thanks

[sturdy lake]

Hello, i want to ask, if i have the administration permission on the server, can i edit things on top.gg servers?

or it's only working for Server Owner

[long ferry]

only for the owner until they add you to a team

[sturdy lake]

Ahh

okay thanks

[scarlet sable]

i added my server to top.gg but it still doesnt show up when i search for it? it shows up when i use tags though

[hollow prairie]

https://pm1.numachi.org/qV1EKHMkG8jQYa1.png
is this supposed to happen

[cobalt sleet]

They bid on both slots. It's something we're probably going to work to avoid with the auctions redesign.

[hollow prairie]

Alright cool! Just wanted to confirm!

[scarlet sable]

does my server need to be verified first? i searched more about it but that’s the only relevant info i could find

[cerulean ember]

Server does not need to be verified to be available on search bar, search is currently broken afaik. You can still try clearing cache and then trying to find it using tags nd name.

[scarlet sable]

ohh, thank you for the info!

[toxic topaz]

what is this

new theme have too much lag

bugs too

[sturdy swan]

more like device issue

[sturdy swan]

thats not a bug

thats cf protection

[toxic topaz]

you know about my device??

[toxic topaz]

5 sec or 10 mint?

[lone anvil]

If you get stuck on that, it's probably an issue with your device

[wet mauve]

What's the queue time right now? any idea? just asking

[wild stone]

@wet mauve

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dreamy abyss]

The oldest bot in queue was submitted on 15/02/2022. But queue times are fluctuating

[wet mauve]

Oh thanks

[fringe drum]

Why is it not letting add a server on top.gg

[opaque nest]

Hi. I want to know when it's my turn to check the robot.

[sturdy swan]

hi i wanted to ask that i have vote credits of jan month

and i havent redeemed it

so can i use it in march?

iirc no

[cobalt sleet]

Redeemed credits are available for 31 days until they expire.

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[sturdy swan]

I haven't redeemed it

[cobalt sleet]

Then you have 30 days to redeem after Feb 1st, then 31 days to use.

[sturdy swan]

Yup thanks

[cobalt sleet]

So yeah technically you can stack 3 months in March, if that was your question

[patent tundra]

how do i clear topgg cache

[cerulean ember]

-cacheclear @patent tundra

[wild stone]

@patent tundra

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[north blade]

Hey

how long does it take for a response on the reviewer application

[cobalt sleet]

We only respond if we're interested in your application. Rejected applications don't get responses. There's no ETA for a response if we are interested.

Usually we take a new wave of trials every couple of months depending on our need and the amount of applications we get.

[patent tundra]

it didnt work

:')

[cobalt sleet]

-sitecache

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[north blade]

ohh alr np 🙂

[wide pelican]

hmm

so

u guys dont accept aoi.js bots 🤔

@cobalt sleet

[zinc oracle]

aoi.js isnt banned on our site, as long as it follows our guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[wide pelican]

hmm

but i when i was here before

my bot got declined as i was using aoi.js

[zinc oracle]

did you add custom features?

[wide pelican]

no

just normal commands

[zinc oracle]

guideline 7: Must not be an unmodified instance or fork of another bot and must have a considerable amount of modification
https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

[wide pelican]

nah

ik this rule

alr ill try submitting again

ty

[zinc oracle]

what was the bot id you submitted before?
i dont see any bot submissions on the account you are on.

[wide pelican]

it was very long ago

this is my new acc

if u rly wanna check

i can give u

[wide pelican]

@ocean wigeon

[zinc oracle]

that account has no declines related to aoi.js

[wide pelican]

ye ik

but the ppl sed aoi.js was no use and most bots get declined

aight nvm

ty

[zinc oracle]

np

[jagged turret]

-approved

When Will My Bot Be Approved?

Wasn't active 2 days ago so I applied again

[fringe drum]

oh

[sturdy swan]

Hi, I wanted to know if there is a list of time until my bot is approved

[north blade]

nope

you need to wait

like a week or 3

[upbeat flare]

Hey i was wondering if there was something I needed to do in order to get my bot's server count to show up on top.gg. Most bots have the little bar chart and then amount of servers but for whatever reason mine doesn't
Found a link, looking at the docs

[wintry mist]

So I'm not allowed to get premium?

[amber marsh]

How much is the current waiting list for verification?

[supple mica]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[supple mica]

If you're referring to bot verification^

If you're referring to getting your bot onto topgg, the waiting list is 1 week or more

[high mulch]

I'm looking at the edit section of my bot but is it not possible to change the name / pfp?

[long ferry]

Changing it on discords end, then using refresh data

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[high mulch]

Weird I changed it on there end and it still shows the old one

[long ferry]

read the full message above

[high mulch]

Well I did was 2 hours ago

Ill just wait since the client id was the same so should happen later I guess

[long ferry]

Remember it has to be your bot avatar and not the application icon

[high mulch]

Yep

[scarlet sable]

do i need to bump my server for top.gg? what can help make it more popular? thank you for any replies (:

[exotic wagon]

Hey, im trying to resubmit my bot but it says This has already been submitted to Top.gg

What do I do

[dreamy abyss]

It just got declined. So the server side cache has not been cleared. Give it an hour or so 👌

[dreamy abyss]

-auctions

[wild stone]

@scarlet sable

What are auctions? Click here to find out and click here for our support article!
You can access auctions via top.gg/advertise.

[dreamy abyss]

Get people to vote for your server or buy ads on the auctions site

[scarlet sable]

oh, thanks!!

[wintry mist]

Discord Verification 1 month or more tho

[amber marsh]

I meant Top.gg Lmfao why will i ask about discord verification here

[vague mango]

hi, when was the last time you got a response?

[vague mango]

-upto

[wild stone]

@amber marsh

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

My bot has been accepted but not on the site yet

[vague mango]

ah alright, sorry about the wait, will bring it up :)

[opaque nest]

Hi. I want to know when it's my turn to check the robot.

[dreamy abyss]

-upto

[wild stone]

@opaque nest

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dreamy abyss]

We can’t say where specifically you are in the queue

I don’t actually see any bots submitted by the account you are posting from. What’s the bot ID?

[opaque nest]

You can't any way

[opaque nest]

934144665702244442

[dreamy abyss]

Ok I see it now. You submitted it yesterday. The queue at the moment is about one week

[opaque nest]

how much will it take

[dreamy abyss]

1 or more weeks

[opaque nest]

Ok thank you

[wind cove]

good evening, I had a discord bot on top.gg but I changed my account so I no longer have access to this bot. I still have the token but I recreated the bot with another token. Is it possible to change The membership of the bot on topgg on my new account?

[grand ravine]

You need to delete the bot and resubmit under the new account

That includes undergoing all the approval process again

You might be able to request deletion to a moderator IF you can prove you own the bot

[fluid birch]

Can you screenshot your tags?

Gotcha

Which bot?

[long jasper]

Hello, is there still a way to put a css on the top.gg page?
and if yes, can someone help me?

[fluid birch]

You can by using the <style> html tag

[errant hollow]

hey, I am trying to setup vote tracker so it can track a server - but the link it leads to to change values is forbidden, as shown.

Any ideas?

[stoic socket]

Are you the server owner?

[errant hollow]

That makes sense, I thought as an admin i could

alright cheers (sorry, new to this)

[sturdy swan]

Anyone know python that can help me

[cobalt sleet]

#development

[sturdy swan]

[little vector]

hello there

how do i delete my server from top.gg?

[long jasper]

thank you

but, it doesnt load (?

[paper solstice]

hey whenever i wanna vote for a bot in top.gg my google chrome crashes, its the only thing that makes it crash and idk why or how to solve it

[vague mango]

that's really weird 0_0

like the whole browser closes and everything when you try to vote?

[fringe drum]

Can someone help

[celest valve]

I added my server to top.gg, but when I click on the server, it says error, how to I view my server
Whoops I accidentally ping XD

[crude aspen]

Bro how to see if the Bot is submitted or not ?

[paper solstice]

exactly

[paper solstice]

i just tried on opera and it does the same, when i click vote the whole browser crashes like this

happens on all bots ive tried and on both chrome and opera

[vague mango]

that's incredibly strange 0: are you using a vpn or anything?

either way it shouldn't crash your browser, ever

[paper solstice]

nothing

just connected to wifi and thats it

[paper solstice]

im confused too 😭

[vague mango]

any adblockers, extensions, anything else like that?

and were you able to vote before?

[paper solstice]

nothing, opera was just freshly installed just to test this

[vague mango]

weird

not to be too wild but have you tried turning your computer off and on again

[paper solstice]

i used to be i dont remember when

[paper solstice]

i think ive done that since i first noticed it but ill do it rn

[vague mango]

strange!!! i'll have to bring it up to the team to see if anyone might have an idea how this could happen, i don't THINK we're aware of any browser crashing bugs

[paper solstice]

it didnt work 😔

[paper solstice]

alright, thank you so much

[vague mango]

im sorry about that if you can try on another device at all i definitely recommend that for now

[paper solstice]

yeah yeah ill try on another device i just wanted to make this known and see if its just me sudgd btw idk if a video would be of any help but i recorded this just in case

[sturdy swan]

My bot was approved, but when I search for it on top.gg nothing appears

[lucid crescent]

I am not getting my bot while searching with name.

Is it a bug?

[candid mica]

known issue

[lucid crescent]

Ok

[wooden leaf]

why cant i see the date i submitted my bot

In the past I can, breh

[long ferry]

The log channel is currently hidden due to issues

Added on the 16th

[ruby seal]

Where do I report a bug?

[long ferry]

https://github.com/top-gg/issues

[sturdy swan]

Hello. Is it possible to find out which bot Reviewer accepted my Bot for example?

[long ferry]

Your latest bot was approved by @brittle orbit

We have logs that are normally public but currently aren't due to site issues

[craggy cypress]

Hello top.gg team, can you help me please? I want to add our server to top.gg and I can't add the top.gg bot to our server, I don't find, where I can't download it. 🤔

[upper current]

Are you server owner?

[crude aspen]

I cant see my bot and not able to vote

[opaque nest]

I want to know when it's my turn

Id bot: 934144665702244442

[fluid birch]

-upto

[wild stone]

@opaque nest

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[fluid birch]

What is the id of your bot?

[crude aspen]

908949040400576573

Here

Lmao did I just pinged him

[opaque nest]

I want you to see when it's your turn @fluid birch

[fluid birch]

Have you cleared your cache? I can see your bot

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[crude aspen]

Ok lemme check ty

[fluid birch]

I’m unable to tell you when your bot will be tested

[opaque nest]

Ok

[crude aspen]

403

Forbidden

Go backReturn home

If you believe something should be here, contact us through our discord or at [e-mail].

[fluid birch]

Has the bot been approved?

[crude aspen]

Yeah

Luca dmed m3

E

[fluid birch]

Oh it was approved today wait one hour or so for the site cache to flush

[crude aspen]

😳

[craggy cypress]

yes

[lethal thicket]

hi i just added my bot in top gg but its not showing while searching not showing in profile

[fluid birch]

I do not see any logs of you adding a bot. Did you submit it from another account perhaps?

[lethal thicket]

yep

[fluid birch]

Could you tell me the id of the other account?

[lethal thicket]

Sophia <3#3957

888663440900653096

[fluid birch]

Thank you!

[lethal thicket]

🙂

[north blade]

How do you get the developer role?

[fluid birch]

I see no logs of that bot submitting a bot either. Could you try submitting your bot again?

[north blade]

this one

[lethal thicket]

ok

[fluid birch]

You’ll get that when you have an approved bot on top.gg

[north blade]

I do

i have 1 and the other one is about to launch

😦

[fluid birch]

Oh yea indeed you do! I’ll double check

[north blade]

hmm

[fluid birch]

If you click on the @small lantern bot there should be an add to server button

[crude aspen]

I'm able to vote now

[uncut iris]

Are reports actually looked at?

[fluid birch]

They are do note there is no ETA for how long it will take for a report to get investigated

[north blade]

I guess thats cuz i was not in this server when my bot was verified

[uncut iris]

Thank you!

[craggy cypress]

worked now, thank you.. only with google chrome actually 🤔

[north blade]

could you just give me the role rn?

[sturdy swan]

my bot was approved but it doesn't show up when i search for his name

[mortal wing]

Takes some time

[sturdy swan]

understand

[iron remnant]

I added my server in the DSL website and it required me to invite Top.gg bot in my server. Does the bot do anything? (Like it has any commands) or it justs monitors server info??

[long ferry]

The main purpose of the @small lantern bot is to fetch stats about your server, including member count, emojis and the server name/avatar. You can additionally have it reward users with roles upon voting.

It otherwise does not have any purpose itself

Also allows you to create an invite through the site with the bot

[iron remnant]

okay Thank you!

[opaque nest]

Why did you refuse that the music command does nothing?

@sturdy swan Why brother

[winter walrus]

You can DM the reviewer

[sturdy swan]

Hello, feel free to send me a private message if you want to discuss your declination

[opaque nest]

I am sad

[sturdy swan]

Hi, may I know if it's against any Top.gg ToS or just illegal to use an autovoter to vote for servers and bots on Top.gg?

[north blade]

Hey

oh i got it

nvm

[stoic socket]

Not allowed

Topgg doesn’t allow it

[sturdy swan]

Got it, thank you :) I've got reason to believe that someone in my server is autovoting, so I'm not really sure what to do next

[stoic socket]

Pretty sure that auto voting is hard now with the new changes

Feel free to post their userid and any evidence here though

[sturdy swan]

I believe RavenDark#1361 (473019011043426306) is autovoting (although most of my evidence is just speculative).

My server provides incentives (perks for people) for voting; by reaching a certain number of votes they can get perks. However, they have been voting almost nonstop for the server, to the point they are 2 weeks ahead of everyone on the voting leaderboard. https://cdn.nogra.me/screenshots/DiscordPTB_LWu5O3sqKV.png

Although our server's bot provides a reminder system for voting, I've checked and they are not using the reminder system at all. Furthermore, they have little activity in the server although they're supposedly dedicated to it by voting so many times. https://cdn.nogra.me/screenshots/DiscordPTB_5bqHUXVzRF.png

Once I got the bot offline just as they were about to vote. Although the bot will inform users to claim a vote if they voted during the bot's downtime, RavenDark didn't claim it at all.
Every time they vote, they are just 12 hours + a few seconds away from the last voting time. https://cdn.discordapp.com/attachments/616007729718231161/944213024363905044/Screenshot_2022-02-18-20-45-09-693_com.aliucord.jpg

Furthermore, on another bot (Dank Memer), which provides bot currency-related items for voting, they have accumulated a lot of those items, but never seem to use it at all. https://cdn.nogra.me/screenshots/DiscordPTB_gDIp1W14YC.png https://cdn.nogra.me/screenshots/DiscordPTB_iljDSW3jT5.png

One could say that they are probably using a vote reminder too, but the fact that they're
- a few seconds away from each vote
- never use any of the perks (at least for my server despite voting so many times, but they probably don't use Dank Memer's perks too)
is really suspicious.

[supple mica]

Report will be handled by moderators. You might be asked to contact them directly for more info

cc: @long ferry

[sturdy swan]

Okay, thank you

[stoic socket]

christ thats a lot of evidence

[supple mica]

@sturdy swan If Aurel doesn't reply here in the next 10-15 mins feel free to shoot him a dm. He'll give you a hand

[sturdy swan]

Alright!

[stoic socket]

https://capy-cdn.xyz/C4yON9zN.png 821411302500335676

cringe dm ads

[cobalt sleet]

Cringe

[sturdy swan]

dhkdjhdjks i thought you were a mod 😭

[stoic socket]

i'm "Just a generic event winner"

[sturdy swan]

[long ferry]

@cobalt sleet uwu won't be available for a while

[cobalt sleet]

I'm also busy and Idk if Xet is back from vacation so this is kinda hard to investigate.

[white smelt]

Why is vote.user.username returning undefined??
https://www.npmjs.com/package/@top-gg/sdk

[long ferry]

Because vote.user is the user id

Not the user object

[white smelt]

then how will i get the username of the voter?

[long ferry]

Fetch it through discord

[white smelt]

using the id?

[crude aspen]

How to do the updates thingy

WTF

[white smelt]

??

[crude aspen]

Hehe

I mean him

[white smelt]

ohh

my bad

[crude aspen]

Lmao

||@fluid birch ||

[ornate junco]

whats the problem

[crude aspen]

@ornate junco boi

[ornate junco]

what updates?!?!1

[crude aspen]

Top.gg bot updates a section was there

[stoic socket]

ues

yes

ask in #development

[crude aspen]

Hlp

[stoic socket]

you mean announcements?

[crude aspen]

Yeah in top.gg

[stoic socket]

they take 30 mins ish to update

[crude aspen]

..

I will send the ss

[sturdy swan]

@lone ether

can you accept friend request?

[lone ether]

I don't know, can I?

Just dm normal 😁

[sturdy swan]

my dm is closed

[lone ether]

Okay

[crude aspen]

Ayyo it's not showing
There was a section where the dev can post the latest updates of bot isn't it ?

[stoic socket]

yes

edit --> announcements

[crude aspen]

Where

Ohh go it ty

[woeful hedge]

#hi

[stoic socket]

need any help?

[woeful hedge]

Thanks

[stoic socket]

????

[sturdy swan]

that means no

[silent spire]

How to report the user ?

Cuz i don't see the tickets

@stoic socket

[stoic socket]

Send it here

[silent spire]

A guy is dm advertising

[uncut iris]

Is there any way to have a bot removed quickly?

[long ferry]

No

Delete button

Which isn't functional

[silent spire]

@long ferry

[uncut iris]

The bot is not mine.

[long ferry]

I am not available

[long ferry]

Not sure why you want to get another bot delete quick

[uncut iris]

Stop pinging random staff

[silent spire]

Stop mini modding

[uncut iris]

(The bot destroys server)

[uncut iris]

🔇

[long ferry]

Use the report button providing all the necessary proof

[silent spire]

Where is it ?

[uncut iris]

How long does it take for such a report to be checked and do I get an info?

[stoic socket]

thats for bots

just send user reports here

like i said before

[silent spire]

In this channel ?

[stoic socket]

yes

any available mod will see and act on it

[long ferry]

Info: proof of it destroying servers
Reports will occasionally get checked by us

[silent spire]

This guy is dm advertising

[stoic socket]

could you send a ss of the actual dm itself and the user id

[uncut iris]

Yes I have made with screenshot. How long does it take until someone looks over it?

[stoic socket]

no eta

[long ferry]

Reports will occasionally get checked by us

[uncut iris]

[silent spire]

Actual ss is that 690390562230108170 user ID

[uncut iris]

Thanks for your help Eva and Aurel especially your @long ferry even though you are not available.

[stoic socket]

i mean of the DM

not the mutual servers

[silent spire]

My frnd send me that ss

[stoic socket]

could you send this pic https://capy-cdn.xyz/p1MMib8g.png

[silent spire]

Shall I send my frnd ss ?

[stoic socket]

the one the arrow points at

please yeah

[silent spire]

Now he changed his pfp

[stoic socket]

could you send just the image showing the DM

as its not clear from here

click on the image of the DM, save it and send it here

[long ferry]

Have the user report it themselves rather than you doing that

[long ferry]

Moderative reason

[stoic socket]

and that ^

[silent spire]

He's not here

[long ferry]

Then not sure why we should ban them if they're not sharing Top.gg as a mutual server.

[silent spire]

They are sharing

[long ferry]

As that shows that they're not advertising through top.gg

[long ferry]

You're saying they're not here

[silent spire]

No my frnd isn't here cuz he left the server cuz of his personal issues .

But now I did my work as a right of Discord TOS now it totally depends on you whether you have to take an action or not

[silent spire]

^

[long ferry]

We do not take action if you're reporting it on behalf of another user, the actual user who received it should reach out to us instead

[fiery pivot]

I am unable to add my bot to server

[sturdy swan]

Why I can not put the link of Instagram?

[stoic socket]

where

[stoic socket]

from what page

the Invite button?

[sturdy swan]

From edit page for the server..

[stoic socket]

could add as website link

[sturdy swan]

K it works ty

[tribal river]

this happens when i click on buy premium

[upper current]

What should I do if my server is not showing up when I search for it, even tho it's been more than 6 hours after it was added? (server page is reachable if using direct link)

[sturdy swan]

i can't add my bot

@cyan palm

[stoic socket]

No need to ping staff

You're bot must already be in queue

[sturdy swan]

No, it was denied today

#mod-logs

[stoic socket]

was declined earlier today

try clearing cache

[sturdy swan]

i did it

[stoic socket]

might be worth waiting for site cache to clear

[sturdy swan]

I've been waiting for over 2 hours

[stoic socket]

Not sure then - bot pages still shows 403 which suggests its been submitted

cc @fluid birch

3+ hours for site cache to clear is longer than usual

[sturdy swan]

then 6 minutes left

[lone ether]

Fixed issue

[stoic socket]

can you see if they submitted their bot?

[sturdy swan]

If the bot is approved, do we get notifications on the #mod-logs channel?

[stoic socket]

no

but it looks like its been approved

because you have role

[sturdy swan]

oh

😁

@stoic socket can i use markdown for long description?

[zinc oracle]

Yes you can

[stoic socket]

HTML and Markdown both work

[winged sun]

How do I report a discord user?

@somber parcel

[stoic socket]

just send here

no need to ping Iara

also

[winged sun]

sorry

[vapid dew]

How can I be a bot reviewer?

[fluid birch]

-apps

[wild stone]

@vapid dew

Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.

[fluid birch]

-cacheclear @lyric haven

[wild stone]

@lyric haven

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[visual pilot]

why can't i vote for a bot

[stoic socket]

What error are you facing?

[tight bison]

Need to ask, how do I claim a vanity URL for my bot like e.g. https://top.gg/bot/ayana?

[patent tundra]

is my bot approved?

[long ferry]

You can't anymore, was a thing with certification

[tight bison]

Wait so it's not a thing anymore?! damn that sucks
Would have been better if they kept it but added requirements to qualify for a vanity URL like having your bot be in a certain amount of servers, perhaps.

Can I ask why it got removed?

[real laurel]

certification program is deprecated

no plans to return either

[spark warren]

it's been almost 3 months since my bot was added and its sever count still isn't on the website next to its name 🤔

[cerulean ember]

-servercount @spark warren

[wild stone]

@spark warren

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[trim cairn]

I'm unable*** to add DAO to the site on my account. No option comes up to proceed when I click "add DAO" at top of page 😦

[spark warren]

oh okay thanks

[sturdy lake]

Can i get the link for the owner to assign me on team so i can edit server settings?

[long ferry]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[sudden dune]

someone left a review on my bot's page, the content is something like "can i talk to the owner" and they left a 3 star. Would i be able to have it removed if i report it? because that isnt really a "review"

[grand ravine]

Yeah flag it and wait for mods to remove

[lethal hedge]

Hi I need help with the my account balance not updating after payment. I have issued a ticket but so far no response. Ticket [#300744] thanks

[cyan dirge]

I have a heroku server for votes collection, the problem is when the server idles and I get a vote it logs 2 times on my side, is it a problem with top.gg. im not using dbl package to listen for votes. Is there a timeout and retry in top.gg or should I change my code?

[rancid yacht]

It send me this but i whenever I try to vote it shows me 403 page forbidden

[cerulean ember]

-sitecache @rancid yacht

[wild stone]

@rancid yacht

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[rancid yacht]

Oki

[cerulean ember]

It's not issue with topgg api, you can get solution in #topgg-api or in #development

[cyan dirge]

okay

[wooden leaf]

Can any staff check my submitted date for my bot? ID is 940038014153949254

[cerulean ember]

Yesterday

[wooden leaf]

Okay

Thanks

[left pier]

Hi everyone, I have a question about bot reviews. Once a bot is reviewed (or under review), is it possible to have the bot page unpublished, until a feature is updated? i.e. I would like to be able to unlock a feature for voting for my bot, but I wouldn't be able to do so, until my bot is reviewed and considered safe to have access for the permission to do so.

sorry if this is a silly question, I am very new to all of this!

[cobalt sleet]

Hey! That's not possible at the moment but you can suggest it on https://feedback.top.gg

[left pier]

Oh, ok thanks for answering my question!

[sturdy swan]

no

wrong server

[solid vapor]

Thank you

[sturdy swan]

pls help me no add my dc in the team

[cobalt sleet]

Tu n'as pas besoin d'ajouter ton compte dans les membres de l'équipe si c'est toi qui l'as créé. Tu es le créateur du coup tu es le propriétaire de l'équipe, donc au dessus de l'admin.

-support

[wild stone]

@weary topaz

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[crude aspen]

How to see which all servers are my bot is in

[crude aspen]

..

[cobalt sleet]

This is Top.gg support, this is not the place for that.

[stoic socket]

Ask in #development, they’ll help you with the code you need

[crude aspen]

Does top.gg has any features for that ?

[stoic socket]

No

[crude aspen]

Ty

[sturdy swan]

J'ajoute mon dc car je risque de changer de compte

[stoic socket]

Move out of #support please

[harsh barn]

@stoic socket i think they are asking how can they add server count in the their top.gg page

[cobalt sleet]

Ah, tu l'as pas créé avec ce compte ?

[stoic socket]

They’re asking for a list of all servers their bot is in

[sturdy swan]

non avec @sturdy swan et la je veut me mettre dans la meme team

[cobalt sleet]

Est-ce que tu es bien connecté sur le site avec le compte FORWEN ?

[sturdy swan]

oui

[cobalt sleet]

Est-ce que tu t'es déjà connecté sur top.gg avec ton compte TOOL-WEN?

Car c'est peut-être parce qu'il n'y a pas encore de profil dans la base de données

[sturdy swan]

ah non je vais essayer

comment je fait ?

pour accepter

ses bon

j'ai trouver

[cobalt sleet]

👍

[crude aspen]

Mac in the analytics it shows invites 45 does it means that bot is in 40 server ?

[cobalt sleet]

No

[crude aspen]

Then ?

[cobalt sleet]

If you want to know how many servers your bot is in you need to do it using code. Ask for help in #development if you need it.

[crude aspen]

Ik that

I asked about the invites

[cobalt sleet]

I don't know if the analytics are accurate at the moment

[crude aspen]

[sturdy swan]

I believe it's the weekly bot invites that you get from top.gg

[cobalt sleet]

You can just do your own analytics

Better to do that than rely on third-parties

Plus, it's scalable across all platforms

[north blade]

Hey
is there any way that i can know whether my reviewer application was seen or not?
its just that i am really excited to work here... srry of this question is illogical or useless
i am very hyped up

[cobalt sleet]

We don't contact applicants unless we're interested in your application. There's no ETA for that either. We usually take on a new wave of trials every couple of months or so.

If it's been over 3 months, it's likely your application wasn't considered for trial BR.

[north blade]

naah i submitted it like 2 days back

[cobalt sleet]

I'd recommend waiting at least another month or so then.

After that if you don't hear back from a CM you likely weren't approved.

[flat tapir]

Hello, recently my bot was approved on top.gg and I also got a dm by Luca saying it was approved. But when I go to top.gg, it still shows your project is not approved. Is there any way to fix it out?

[long ferry]

wait 30 minutes or so

[flat tapir]

Alright!

[flat tapir]

thnx it got approved

btw when i click vote through my main it says 403 Forbidden

[long ferry]

screenshot

[flat tapir]

ok wait im sending

oh wait

it came

thnx

[slim sapphire]

Bro

What

Dayln got banned

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[opaque nest]

I want to know when it's my turn

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[opaque nest]

@long ferry

I want to know how many number

[long ferry]

Queue position is confidential, we can only provide you an estimate of time.

[eternal tangle]

can anyone say how do we get bots into the trending list?

just askin

[zinc oracle]

Trending new?
Only recently approved bots with a lot of votes get added to that list.

[eternal tangle]

hm

[shadow otter]

is there a public ratio of accepted to denied applications?

[long ferry]

currently not, no

[shadow otter]

oof alr

[ocean lily]

Hello, im added webhook but if i send a test there's no message send

[shadow otter]

is there a count for the accepted applications only? Ill somehow match that with the denies in #mod-logs

[sturdy swan]

nope

[jade sonnet]

Hello, I would like to add my bot but when I place the id this appears, what do I do?

[upper lantern]

How i can handle voting, and give reward to user? (Ping in answer)

[cerulean ember]

you need log votes manually by using top.gg api and reward them. https://docs.top.gg

[sturdy swan]

4:7777

[crude olive]

what are voting credits?

[long ferry]

-credits

[wild stone]

Auction Credits

What are they?

• If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make
• You CANNOT “withdraw” them for real money

How does the System Work?

• Each month, bot monthly votes reset
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

• When you pay for your winning bid, you have the option to use your credits
• If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

[flat tapir]

Hey again, I just wanted to ask that how do I add more members in the creators thing

[cerulean ember]

You mean in teams?

[flat tapir]

i mean here

https://cdn.discordapp.com/attachments/927939666127249461/944625238270935072/unknown.png

[cerulean ember]

You need to create teams

-team @flat tapir

[wild stone]

@flat tapir

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[flat tapir]

so if i create a team and add members, will it add more creators there?

[upper lantern]

Hmm.

[long ferry]

You can use either that, or webhooks

You will not be able to receive real-time votes using the /votes endpoint

[upper lantern]

Wdym?

[long ferry]

Webhooks: makes a request to a given webhook to then process the vote and likely reward them right after voting

/Votes endpoint: provides 1000 votes, which only tells you which votes have been made after the last time of using /votes

So your bet is using webhooks instead, if not, consider using the check endpoint, refer to the docs

[upper lantern]

Any examples of using with webhooks?

[long ferry]

Also on the docs

[upper lantern]

Okay, thx

[flat tapir]

can someone pls respond

[long ferry]

no it wont

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[flat tapir]

Okay then how do I add more creators there

[long ferry]

You can't, you can only have a team show up there instead

[flat tapir]

Ok but some bots have more creators there

[long ferry]

Was a thing before, but not anymore

[flat tapir]

Alr

Sorry I just reported a review by mistake

[upper lantern]

What I should put there?

[sturdy swan]

your ip

where your webhook is hosted

[upper lantern]

Bot host ip?

[sturdy swan]

Yes

[upper lantern]

And how to receive it?

I watched on YouTube, and they use site that send discord webhook when receives webhook from top.gg, then bot read messages in channel

[stoic socket]

https://webhook-topgg.com is great

[upper lantern]

Thx

If it declined, u receive message from reviewer

[wheat sparrow]

Where can I delete a bot from top.gg

[upper lantern]

DM?

Search in #mod-logs by your id

[long ferry]

Use the delete button on your bot page

[wheat sparrow]

Thanks

[remote girder]

is there a verification for servers as well?

that we have to wait for ?

[sturdy swan]

no

[remote girder]

alright, thanks

i didnt actually see my server on the site right away

been 20-30 mins

[light pilot]

hi

[flat tapir]

Hey btw is there a way to change your top.gg region

[sturdy swan]

top.gg what

[flat tapir]

?

[long ferry]

What do you mean with top.gg region?

[flat tapir]

Nevermind

[opal summit]

i am trying to vote since 30 min but it shows u have already voted whenever i am opening the site
i have tried from mobile too but its still showing the same

[potent acorn]

why is this happening

[sturdy swan]

Then you’ve already voted in the last 12 hours

[opal summit]

no it's been 14 hrs since i voted

the bot sends me reminder after 12 hrs

[cerulean ember]

Check if you are logged into the same account

[sturdy swan]

Can I get a custom url for my bot on top.gg?
example: https://top.gg/bot/xxxx

[long ferry]

Not a thing anymore

[stoic socket]

A few people have mentioned the same issue, I’m thinking it’s an issue for some atm

[potent acorn]

?

[tight cape]

@eager bough

[opal summit]

I did

Its the same acc

[sturdy swan]

@long ferry hello dear staff my bot got deleted bcs of i cloned my bot sorry 😔 for that i dont know about much ln that time sorry !! So i need to reapply or is there any chance to get back bot on topgg

[long ferry]

Hi! Either made your bot not a clone anymore or add at least one feature to no longer consider it one. You'll have to resubmit then

[sturdy swan]

no i mean i not cloned any ones code iam saying that one one my team member suggested me to make one more page on topgg

[long ferry]

You can freely submit new bots, sure

[sturdy swan]

ok sir

[raw python]

Does anyone know why my bot on top.gg doesn't show his image?

[stoic socket]

Refresh data button

[raw python]

still no image, just an "M" in the photo

does anyone know how to solve?

[long ferry]

-refreshdata

[wild stone]

In order to fetch your new bot avatar / name, please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar on your Discord Developer Portal and not the application icon / make sure you have changed the bot name and not the application name.

💡 Please note: It may take between 30 minutes to an hour for the site-cache to also update. During this time, your changes may not be immediately reflected on the site. Please wait for an hour, clear your cache and reload the page.

[long ferry]

Fully read the message

[slender mortar]

If my Bot is accepted, do I get a message to the DM or something?

[sturdy swan]

yes from luca bot

[slender mortar]

Ok

Thx

[slender mortar]

I have published my server in top.gg, is it already published or do I have to wait for it to be approved?

[knotty parcel]

Hey there, there an account spamming everyone scam DMs that is in this server. I got one right here.

ID: 944392508593565776

[slender mortar]

<@&817055174613794826>

[lost mica]

they never sent me a code

[alpine plume]

Can I report scam here? ID: 944629406645772289

[cobalt sleet]

-b 944392508593565776 Carding scam

[wild stone]

ViorelRegeleZapezii#1185 was successfully banned.

[cobalt sleet]

-b 944629406645772289 Carding scam

[wild stone]

Luna🌈🌸#0863 was successfully banned.

[cobalt sleet]

Thanks for reporting!

[cobalt sleet]

-notdiscord

[wild stone]

@lost mica

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[cobalt sleet]

Servers don't require approval. However, we do encourage you to make sure your server page follows our server guidelines.

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[cobalt sleet]

-notified

[wild stone]

@slender mortar

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[slender mortar]

then it will not be published until it is seen if it follows the rules, right?

[sturdy swan]

@cyan palm

is this ok ?

[cobalt sleet]

Please contact your bot reviewer via DMs

[sturdy swan]

ok

[cobalt sleet]

Servers don't have a review process. However, if a moderator finds a server on our site that breaks our guidelines it may be locked.

[slender mortar]

ok, but when he searched for my server that was published it did not appear

[cobalt sleet]

It can take a while to get indexed in search.

[slender mortar]

how long can it take?

[dim dune]

Hello, someone trolled and left some fake reviews under my server within a few minutes, is there a possibilty to remove them?

@somber parcel hi

[long ferry]

You have already reported them, you're good to go

[dim dune]

there wont happen anything tbh

[long ferry]

You have flagged the reviews, if these reviews break any of our review guidelines, they'll be removed.

[slender mortar]

?

[long ferry]

wait 30 minutes to 7 days or smth

differs

[sturdy swan]

can someone decline my bot already so i can resubmit it?

id: 858869858841657405

[long ferry]

You can use the delete button instead

[slender mortar]

I don't find my server yet

[sturdy swan]

Hello, I can't find my server because my server doesnt show up on top.gg

or when adding a server

i tried refreshing it didnt work

[candid mica]

are you the owner?

do you have top.gg bot in your server?

[sturdy swan]

no

im on my account

[candid mica]

you are not the owner?

[sturdy swan]

im the owner of the picture

or screenshot